trip advisor customer service uk

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How to Contact Tripadvisor

Last Updated: April 2, 2024 Fact Checked

This article was co-authored by wikiHow Staff . Our trained team of editors and researchers validate articles for accuracy and comprehensiveness. wikiHow's Content Management Team carefully monitors the work from our editorial staff to ensure that each article is backed by trusted research and meets our high quality standards. This article has been fact-checked, ensuring the accuracy of any cited facts and confirming the authority of its sources. This article has been viewed 72,075 times. Learn more...

TripAdvisor is a US-based travel and restaurant website that hosts hotel, restaurant, and other travel accommodation and travel-related listings. Users of TripAdvisor can leave reviews on all listings, and the owners of those listings can respond and interact with customers. From time to time, you may find yourself wanting to contact TripAdvisor related to a customer service issue or other inquiry, in which case it’s important to choose the right contact method to ensure your question gets through to the right department. Owners of listings on TripAdvisor will also need to report issues occasionally to ensure that their listings stay reliable and uncompromised by things like fraud.

Contacting Different Departments of TripAdvisor

• If your inquiry is related to a listing you own, then selecting the “My Business” option will redirect you to the management center where you can send your inquiry.

Tip : Find lots of general TripAdvisor information and answers to customer service questions in the help center here: https://www.tripadvisorsupport.com/hc/en-us .

• Before you fill out the form or call, check if you can find the answer to your question in the FAQs here: https://www.tripadvisorsupport.com/hc/en-us/sections/200154907-Vacation-Rentals .

• If you are an owner and would like to sign up for Viator, use the following link https://supplier.viator.com/sign-up-info

• This applies mostly to travel professionals. For example, if you work for a travel agency or hospitality business of some kind and would like to pay for things like banner ads on TripAdvisor.

• For North America, the email is: [email protected]. For the UK, Ireland, and the EMEA region it is: [email protected]. For Singapore and Asia Pacific it is: [email protected].
• EMEA stands for Europe, the Middle East, and Africa.
• You can find recent press releases about TripAdvisor here: https://tripadvisor.mediaroom.com/us-press-releases .

Reporting Issues about a Review

• Keep in mind that the review will only be removed if it is posted to the wrong property, if it violates TripAdvisor’s review guidelines, or if it is deemed suspicious. You can read the review guidelines here: https://www.tripadvisor.com/Trust-lvBd3L1aU38Y-Review_posting_guidelines.html .
• Here is a link to the management center: https://www.tripadvisor.com/Owners .

Tip : If you simply received a bad review on your business, but it does not meet any of the above standards to be removed, then the best thing you can do is respond to it. A response from management to a bad review shows that you care about the customer’s experience and want to improve it.

• Optimization fraud, also known as organized boosting, is when companies contact TripAdvisor listings owners and fraudulently offer to help manipulate their listings’ positions in exchange for pay.
• Organized boosting is against TripAdvisor’s policies, unethical, and can even be illegal. If you are contacted by a company claiming they can help optimize your listing, then report them immediately to TripAdvisor.
• Keep in mind that no company claiming to have an official relationship with TripAdvisor that allows them to manipulate listings is telling the truth.
• You can find more info on optimization fraud here: https://www.tripadvisor.com/TripAdvisorInsights/w626 .

• A blackmail review threat is when someone contacts the owner of a business and threatens to leave a bad review if they are not provided with something like a refund or upgrade, or some other request is not met.
• Although these are often just empty threats, it’s important to report them immediately to put them on the official record. TripAdvisor takes blackmail very seriously and will do everything possible to stop these types of reviews from appearing on the site.
• If a blackmail review has already been posted on your listing, then follow the process for reporting suspicious reviews and provide all the proof you have that a specific review is the result of a blackmail threat.
• You can read more about reporting blackmail threats and blackmail reviews here: https://www.tripadvisor.com/business/insights/hotels/resources/report-blackmail-threat

Find your Answer in the Tripadvisor HelpCenter

• If you are a traveller: https://www.tripadvisorsupport.com/en-US/hc/traveler
• If you are a business owner: https://www.tripadvisorsupport.com/en-US/hc/owner

Expert Q&A

You Might Also Like

• ↑ https://tripadvisor.mediaroom.com/US-contact-us
• ↑ https://www.tripadvisor.com/RentalsSupport/Customer_Support_Form
• ↑ https://www.tripadvisor.com/TripAdvisorInsights/w649
• ↑ https://www.tripadvisor.com/TripAdvisorInsights/w626
• ↑ https://www.tripadvisor.com/business/insights/hotels/resources/report-blackmail-threat

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Tripadvisor Help Desk Contacts

Tripadvisor Customer Service Contacts

Tripadvisor email support, tripadvisor live chat support, tripadvisor call center support, tripadvisor knowledge base, tripadvisor forum, social media support contacts, tripadvisor instagram, tripadvisor facebook page, tripadvisor twitter, slas & agreements, live chat sla, call center sla, legal contacts, tripadvisor terms & conditions, tripadvisor privacy policy, tripadvisor security policy, tripadvisor gdpr, other links, tripadvisor wikipedia page, tripadvisor affiliate program.

Common problems and solutions

How to recover my password, how to edit or remove a review, how can i cancel my vacation rental booking, frequently asked questions, what is tripadvisor, what kind of support does tripadvisor offer, how do i contact tripadvisor, what is tripadvisor’s email address, does tripadvisor have live chat, how do i speak to someone in tripadvisor, you will be in good hands.

Suggested companies

Tripadvisor, booking.com, loveholidays.

TripAdvisor   Reviews

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Reviews 2.5.

3,395 total

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Shameful site clearly not regulated

Shameful site. You must be aware of all the fake reviews! Most normal people would not leave such tosh. You’re ruining businesses and I would be very surprised if you weren’t responsible for some suicides. Hang your heads in shame all you would be moderators. I smell bull by angry individuals not normal people

Date of experience : 01 June 2024

Search for one town and they give you…

Search for one town and they give you another! I have tried recently to look up restaurants in villages not far from where I live and Trip advisor now give you reviews of restaurants that are several miles away from where I want to go. They don't even give you any recommendations in the town or village you are visiting. I have always been a fan of trip advisor but can only assume they are giving prominence to businesses who are paying for publicity. So I am going to stop using them as it is wasting toi much time!

Date of experience : 05 June 2024

Trip non advisor

We got ripped off by a hotel in Tenerife flamingo beach mate Costa Adeje , tried warning ppl on trip advisor and they refuse to post it ????? Surly ppl don’t want to be scammed on holiday , it’s like this company endorses good reviews but not negative , surly they have a responsibility to the truth and to the public

Date of experience : 02 May 2024

Brilliant little cottage

We went to Southport and booked a cottage with cottages ,com (sunnyside cottage in chapleltown ) It was 5 star everything we needed lovely modern kitchen walk in shower and a lovely comfy bed with crisp white bedding. The owner had left a book with lots of info on how to work things and places to go. also a welcome pack with bottle of wine If we are going to Southport again we will defentley stay there

Date of experience : 20 May 2024

Unethical practices cheating customers out of their pocket

Found a hotel at a good price. Tried to pay multiple times. Payment wasn't going through. Phoned them up and they said price increased by £400. This leaves a very sour taste and whilst I paid this time, I won't be ever using the same provider again. It's really short sighted and they should be ashamed of such a unethical practice.

Date of experience : 06 June 2024

Please do not use them to book

ISSUE NOW RESOLVED - Please do not use them to book any hotels or tour excursions. Absolutely useless and can't reach customer service.

Date of experience : 04 June 2024

Visiting the Vatican Museum and the Sistine chapel

Dear Trip Advisor My sister and I went to Rome in April and booked in to visit the Vatican Museum and the Sistine Chapel on 24th April in the afternoon. Our guide Giovanni was a trip advisor employee; he was fantastic, so enthusiastic and knowledgeable with good command of English. The entire group thought he was amazing, and we felt very blessed to have him as our guide. Just thought you ought to know how great he was. What was quite funny was that other guides kept telling him to stop talking so much as he was holding them up ! - jealous? I do not know but my sister,Hilary, and I really thought we were so lucky to have him as the guide leader. We would hope to have him on our next visit.

Date of experience : 24 April 2024

Reply from TripAdvisor

Hello Alison, We would like to thank you for taking the time to review Tripadvisor via Trustpilot. It is always nice to receive positive feedback from our community! Kind regards, Tripadvisor Customer Relations Team.

Whenever I try to post a negative…

Whenever I try to post a negative review of how honest it is, for reason they just won’t approve it. Very disappointed and strange with this company

Date of experience : 31 May 2024

TA censoring negative reviews

I have over 700 reviews on TA, but recently they have been blocking legitimate reviews for unclear reasons - I just get canned emails claiming that the review doesn't meet their guidelines, with a generic list of reasons. I complained to them, but they claimed they can't disclose what elements of review don't meet their guidelines. I think this is AI gone very wrong. I believe one review was turned down because I mentioned it was a "free night" (i.e. paid for with points). Since when does paying with points make a review biased? If that's not the case, is TA attempting to censor negative reviews?

Date of experience : 12 April 2024

Hello CE, Thank you for raising your review concerns to Tripadvisor via our Trustpilot page. We wanted you to know that we have technology and a live team in place to moderate reviews to ensure that they are family-friendly, posted to the correct business, and in compliance with all our review submission guidelines. Therefore, if a review is suspicious or violates guidelines, our moderation team will investigate the latter accordingly and determine if a review meets our submission guidelines or not. If the review does not then it will be removed. Reviews are left for free, therefore Tripadvisor does not profit from these submissions. Our goal is to be a comprehensive resource for travelers to research and to allow them to share their experiences with the global community. We hope this provides further clarification for you with regards to our review policy and process. Kind regards, Tripadvisor Customer Relations Team.

Pelagos Suites Hotel, Lambi, Kos.

Pelagos Suites Lambi Kos. Fabulous hotel absolutely lovely staff, the hotel is amazing. Please meet Bill, a barman that is amazing, a brother from another mother as far as my husband is concerned. Reception staff thank you for all you did to make this an amazing holiday. Recommend this hotel has to be visited to be believed.

Date of experience : 07 May 2024

Hello Jan, Thank you for sharing your sterling experience at 'Pelagos Suites' on Tripadvisor's page on Trustpilot. In reading through the review multiple times, I believe this review is meant for another business; not Tripadvisor. With this in mind, could I kindly ask that this review be moved to the corresponding business page? Kind regards, Tripadvisor Customer Relations Team.

Hotel Indigo Manchester

Hotel Indigo Manchester. This is a lovely Hotel. Easy access to AO Arena, Train station, Parking, bus station Shops and Restaurants. Everything is a few minutes walk away. Hotel is very clean, Rooms a so nice, bathroom, beds comfortable. Room was decorated in lovely shade of blue. Staff very welcoming and friendly. Will definitely stay again when we go to another concert. Excellent experience. Thank you

Date of experience : 09 May 2024

Hello Julie, Thank you for sharing your sterling experience at 'Hotel Indigo' on Tripadvisor's page on Trustpilot. In reading through the review multiple times, I believe this review is meant for another business; not Tripadvisor. With this in mind, could I kindly ask that this review be moved to the corresponding business page? Kind regards, Tripadvisor Customer Relations Team.

Won't let me post a review

Won't let me post a review, they just keep emailing me to say we cannot post your review because it doesn't fit our guidelines with a generic list of reasons. I've tried re-wording it, making it longer, shorter, and less specific. I even added a photo of my visit and they still won't allow it. And to top of off, there's not an "I think this was a mistake" button or anything. They just assume they are 100% correct all the time.

Date of experience : 13 May 2024

Hello Smith, Thank you for raising your review concerns to Tripadvisor via our Trustpilot page. We wanted you to know that we have technology and a live team in place to moderate reviews to ensure that they are family-friendly, posted to the correct business, and in compliance with all our review submission guidelines. Therefore, if a review is suspicious or violates guidelines, our moderation team will investigate the latter accordingly and determine if a review meets our submission guidelines or not. If the review does not then it will be removed. Reviews are left for free, therefore Tripadvisor does not profit from these submissions. Our goal is to be a comprehensive resource for travelers to research and to allow them to share their experiences with the global community. We hope this provides further clarification for you with regards to our review policy and process. Kind regards, Tripadvisor Customer Relations Team.

Outrageous price for lunch!

Outrageous price for lunch! Stopped at plockton for a light lunch maybe soup and found a fish soup on this menu for food from the bar ordered at the bar....£19.50! A burger was £18.50!!! Who are they catering for? Could not see any justification for this price and left! Sad as it looked a lovely place.

Date of experience : 25 May 2024

It is not a solution-oriented company

It is not a solution-oriented company. Even though I want to be a part of this company, they play with people as they want with accounts opened and managed by someone. There is no respect for the private lives and rights of individuals and campaigns.

Date of experience : 15 May 2024

Hello Wolf, Thank you for taking the time to bring your concerns to Tripadvisor's page on Trustpilot. We are committed to hearing about customer feedback to drive improvements on our end and to resolve any issues that you may have. Kindly post your ideas on our forum's channel by clicking on via the following link: http://www.tripadvisor.co.uk/ShowForum-g1-i12104-Help_us_make_TripAdvisor_better.html Kind regards, Tripadvisor Customer Relations Team.

Lunch at the Cryer Arts centre

We had lunch at the Cryer Arts centre in Carshalton, Surrey. It was fabulous! The roast potatoes on my dinner were the best I have tasted since my mothers. The roast beef was soft and so tasty. The six various vegetables were perfectly cooked and the yorkshire pudding was enormous! The starter choices were excellent, I had humous with pitta, just a little too much since the main course was so perfect. We will be returning.

Date of experience : 05 May 2024

Hello Janet, Thank you for sharing your sterling experience at 'Cryer Arts' on Tripadvisor's page on Trustpilot. In reading through the review multiple times, I believe this review is meant for another business; not Tripadvisor. With this in mind, could I kindly ask that this review be moved to the corresponding business page? Kind regards, Tripadvisor Customer Relations Team.

Tripadvisor sends you lots of spam under the title of the place you stayed

I fill out a review for a place a stayed at they asked to leave a review on tripadvisor, it was nice so I was happy to do the review this was all via booking.com. I'm now getting inundated with tripadvisor stuff at first it seem to come from the place I stayed at I complained to them about all the emails they said it was tripadvisor and I need to unsubscripe to tripadvisor however doing this I'm still getting emails from tripadvisor via booking.com headed with the place I stayed at. I've deleted the tripadvisor account and it's still happening. My advice do not use tripadvisor unless you like to get a load of erelevant emails

Date of experience : 27 April 2024

Hello Paul, Thank you for taking the time to bring your concerns to Tripadvisor's page on Trustpilot. We are committed to hearing about customer feedback to drive improvements on our end and to resolve any issues that you may have. Kindly post your ideas on our forum's channel by clicking on via the following link: http://www.tripadvisor.co.uk/ShowForum-g1-i12104-Help_us_make_TripAdvisor_better.html Kind regards, Tripadvisor Customer Relations Team.

Awful search.

The problem with TripAdvisor is that they've sold out to companies who pay them. A search for restaurants in Quarteira, Portugal finds hundreds of restaurants, most of which are 10-20km away from the town. It's almost impossible to find local restaurants among the distant sponsors. [Edit:] I've just read their reply (below). It seems to me that if they don't bother to read the comments here, let alone learn from them, why would comments repeated on their own site be any different?

Date of experience : 18 April 2024

Hello, Thank you for taking the time to bring your concerns to Tripadvisor's page on Trustpilot. We are committed to hearing about customer feedback to drive improvements on our end and to resolve any issues that you may have. Kindly post your ideas on our forum's channel by clicking on via the following link: http://www.tripadvisor.co.uk/ShowForum-g1-i12104-Help_us_make_TripAdvisor_better.html Kind regards, Tripadvisor Customer Relations Team.

Oggy Oggy Pasty shop

Oggy Oggy Pasty shop - Plymouth Great shop selling delicious Cornish Pasties. I was very fortunate to meet the lovely owner L. She generously drove me into the city centre in time to catch a Coach that was due to leave, when I couldn't find a taxi. Thank you again L.

Hello Diana, Thank you for sharing your sterling experience at 'Oggy Oggy Pasty shop' on Tripadvisor's page on Trustpilot. In reading through the review multiple times, I believe this review is meant for another business; not Tripadvisor. With this in mind, could I kindly ask that this review be moved to the corresponding business page? Kind regards, Tripadvisor Customer Relations Team.

Never trust a TripAdvisor review ever again

TripAdvisor decided not to approve my truthful account of our stay at a Hilton Hotel. So basically this is further proof TripAdvisor ratings and reviews are engineered for the benefit of those who earn off the back of it. Now I know this I will never trust another TripAdvisor review ever again and neither should anyone else Edit: in response, no this does not answer my concerns. I wrote truthful account which you censored. TripAdvisor is no longer to be trust for the way you engineer reviews. I implore others to stay away

Date of experience : 13 April 2024

Hello Chun Lee, Thank you for raising your review concerns to Tripadvisor via our Trustpilot page. We wanted you to know that we have technology and a live team in place to moderate reviews to ensure that they are family-friendly, posted to the correct business, and in compliance with all our review submission guidelines. Therefore, if a review is suspicious or violates guidelines, our moderation team will investigate the latter accordingly and determine if a review meets our submission guidelines or not. If the review does not then it will be removed. Reviews are left for free, therefore Tripadvisor does not profit from these submissions. Our goal is to be a comprehensive resource for travelers to research and to allow them to share their experiences with the global community. We hope this provides further clarification for you with regards to our review policy and process. Kind regards, Tripadvisor Customer Relations Team.

Reply on here even seem automated.

Reply on here even seem automated. Having read quite a few reviews about TripAdvisor on here, it seems they can't even be bothered to write genuine, heartfelt replies. All their replies to the bad reviews seems to be the same... "We have read your reply several times" why do they need to read a reply several times, don't they get it first time? Seems like TripAdvisor, along with many other massive website-based companies, have become faceless organisations who do not care anymore. Awaiting TripAdvisor's generic reply..

How can I contact you?

We offer different support channels for your convenience.  Chat   The best and fastest way to reach us is through our chat support. Our chat service is available in your local language and can assist with all inquiries and requests. Whether you have questions about your booking, need assistance with changes or cancellations, or require any other form of support, our chat representatives are here to promptly help you.

You can request a transcript of your chat conversation from our customer service team via the same chat or call. Our chat support team can swiftly handle requests related to: General booking questions Changes and Cancellations Add-ons and extra services Schedule changes and Force Majeure situations Refund requests Phone   Alternatively, if the chat option is unavailable, if you have an urgent request, or if your flight is departing shortly, you can contact us via phone. Our phone support offers fast assistance, can handle all types of requests, and can help you out with the majority of inquiries within a single call, in English or your local language. Other   You can also reach us via email; however, please note that the response time for emails is longer compared to chat and phone support and it may take several days to receive a response. Kindly be aware that we do not handle any type of rebookings or urgent requests, such as immediate cancellations, through email. Additionally, responses to emails may be provided in English rather than in your local language. Our support email address can be found in our  Travel Conditions . When contacting us, make sure to include your order number to the message. Please remember that we cannot assist with urgent requests or flights departing within the next 72 hours via email. In such cases, you need to contact us via chat or phone. To find our contact information, simply log in to  My Bookings and navigate to the "Contact Us" tab, where you will find our contact details.  From there, you can also access your flight information, check your open requests, and even add more products and services to your bookings.

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