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When Can I Check-In For My Princess Cruise

Published: December 10, 2023

Modified: December 28, 2023

by Nerta Buck

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Introduction

Welcome aboard the world of Princess Cruises! As you prepare for your upcoming voyage, one question that may be on your mind is, “When can I check-in for my Princess Cruise?” Checking in for your cruise is an essential step in ensuring a smooth embarkation process and getting your vacation started on the right foot. In this article, we will guide you through the check-in process for Princess Cruises, providing you with valuable information to make your experience seamless and stress-free.

Princess Cruises is renowned for its exceptional service, captivating itineraries, and luxurious onboard amenities. With a wide array of destinations to choose from, including breathtaking destinations in the Caribbean, Alaska, Europe, and beyond, Princess Cruises offers an unforgettable vacation experience. Whether you’re a first-time cruiser or a seasoned sailor, knowing the check-in procedures and timeline will help you plan your journey with ease.

So, let’s embark on the journey together as we explore the various aspects of the Princess Cruise check-in process. From online check-in options to check-in procedures at the port, we’ll cover everything you need to know to ensure a hassle-free start to your cruise adventure.

Overview of Princess Cruise Check-In Process

The Princess Cruise check-in process is designed to streamline the embarkation process and ensure that guests have a seamless start to their cruise vacation. Prior to boarding the ship, all passengers are required to complete the check-in procedure, which includes providing necessary documentation, submitting personal information, and obtaining the necessary identification materials.

One of the key aspects of the Princess Cruise check-in process is the option for online check-in. This convenient feature allows passengers to complete the necessary paperwork and provide essential information in advance, saving time and effort on the day of embarkation. Online check-in can typically be done within 75 days prior to the sailing date, and it is highly recommended to complete this process as early as possible to secure your preferred boarding time.

During the online check-in process, passengers will be asked to provide details such as passport information, emergency contact information, and any special requirements or requests. It is essential to double-check all the entered information to ensure accuracy and avoid any issues during check-in.

Upon completion of the online check-in process, passengers will receive their boarding documents, which can be printed or saved on a mobile device for presentation at the cruise terminal. These documents include a boarding pass, luggage tags, and important information regarding the itinerary and onboard activities.

Once passengers arrive at the port, they will proceed to the designated check-in area, where their documents and identification will be verified by the cruise line staff. At this point, guests will also be asked to provide a credit card or onboard account information for any required purchases or incidentals during the voyage.

After completing the check-in process at the terminal, passengers will receive their cruise cards, also known as the “Key to the World.” This card serves as identification, cabin key, and onboard charge card throughout the duration of the cruise. It is important to keep the cruise card handy at all times and to ensure its safekeeping throughout the trip.

With the overall goal of ensuring a smooth and efficient embarkation process, Princess Cruises has implemented these check-in procedures to create a stress-free experience for their guests. By completing the online check-in process in advance and preparing the necessary documents, passengers can start their cruise with ease and anticipation.

Online Check-In Options

Princess Cruises offers convenient online check-in options for passengers, allowing them to complete the necessary paperwork and provide essential information prior to their embarkation day. This online check-in process is designed to save time and make the overall check-in experience smoother for guests.

To access the online check-in system, passengers can visit the official Princess Cruises website and navigate to the “Manage My Booking” section. Here, they will be prompted to enter their booking details, such as their booking number and personal information, to initiate the check-in process.

During the online check-in, passengers will be asked to provide important information, including passport details, emergency contact information, and any special requests or requirements. It is crucial to ensure that all information is accurate and up to date to avoid any issues during the check-in process.

One of the benefits of completing the online check-in is the ability to choose a preferred boarding time. Princess Cruises offers different time slots for passengers to board the ship, helping to manage the flow of guests and minimize wait times. By completing the online check-in early, passengers have a better chance of securing their desired boarding time slot.

In addition to completing the paperwork and providing necessary information, passengers can also upload a photo for their cruise identification card. The photo should meet the guidelines specified by the cruise line, such as being a recent, clear, and full-face image. Having the photo uploaded in advance speeds up the check-in process at the terminal, as the cruise line staff will already have the photo on file.

Once passengers have completed the online check-in process, they will receive their boarding documents via email or through the Princess Cruises website. These documents include a boarding pass, luggage tags, and important information about the voyage. Passengers have the option to print these documents or save them on their mobile devices for easy access at the terminal.

Online check-in is available within a specific timeframe, usually starting around 75 days before the sailing date. It is highly recommended to complete the online check-in as early as possible to secure your preferred boarding time and avoid any last-minute rush.

By taking advantage of the online check-in options provided by Princess Cruises, passengers can save time and streamline their embarkation process. It is a convenient way to ensure that all paperwork is in order and to start the cruise experience on a positive note.

Check-In Timeframes for Different Cruise Itineraries

The check-in timeframe for your Princess Cruise may vary depending on the specific itinerary and departure port. It is important to be aware of the recommended check-in time to ensure a smooth and efficient embarkation process. Here is a general guideline for the check-in timeframes based on different cruise itineraries:

• Caribbean Cruises: For Caribbean cruises, the recommended check-in time is typically between 11:30 am and 1:30 pm. This gives passengers ample time to arrive at the port, complete the check-in process, and board the ship before the scheduled departure time.
• Alaska Cruises: Check-in time for Alaska cruises may vary depending on whether the ship departs from Seattle, Vancouver, or another port in Alaska. Generally, it is advisable to arrive at the port between 11:00 am and 2:00 pm to ensure sufficient time for check-in and to settle into your cabin before the ship sets sail.
• European Cruises: European cruises often have slightly different check-in timeframes due to various factors such as local customs, immigration processes, and port regulations. It is typically recommended to arrive at the port between 12:00 pm and 3:00 pm for European cruises.
• World Cruises: World cruises, which span multiple continents over an extended period, may have different check-in timeframes for specific segments or embarkation ports. Passengers on world cruises should consult their specific itinerary or check with Princess Cruises for the recommended check-in time.

It is important to note that these timeframes are general recommendations and may vary depending on the specific sailing and port conditions. Passengers should refer to their booking information or contact Princess Cruises directly for the most accurate and up-to-date check-in instructions.

Regardless of the check-in timeframe, it is always advisable to arrive at the port with enough time to go through the necessary procedures. Arriving early not only allows for a stress-free check-in but also provides an opportunity to explore the port area, take photos, or complete any last-minute purchases before boarding the ship.

By adhering to the recommended check-in timeframes for your specific cruise itinerary, you can ensure a smooth and efficient embarkation process, setting the stage for a memorable and enjoyable vacation with Princess Cruises.

Check-In Requirements and Documents Needed

When it comes to the check-in process for your Princess Cruise, there are certain requirements and documents that you need to have in order to complete the procedure smoothly. Here is a list of the essential items you should bring:

• Identification Documents: All passengers, including adults and children, are required to present valid identification during check-in. The most commonly accepted form of identification is a passport. It is crucial to ensure that your passport is valid for at least six months beyond the end of your cruise. Alternatively, some cruises may accept other government-issued identification documents such as an enhanced driver’s license or a birth certificate with a valid government-issued photo ID.
• Boarding Pass: After completing the online check-in process, you will receive a boarding pass via email or through the Princess Cruises website. It is important to print out this boarding pass or have it easily accessible on your mobile device. The boarding pass contains important information such as your stateroom assignment, boarding time, and other details regarding your cruise.
• Visa Requirements: Depending on your cruise destination, you may need to obtain a visa prior to your travel. It is essential to research and understand the visa requirements for each port of call on your itinerary. Some countries may require passengers to obtain a visa in advance, while others may offer visa-on-arrival services or waive visa requirements for cruise passengers. Check with the appropriate consulate or embassy to ensure you have the necessary visas before you embark on your cruise.
• Proof of Travel Insurance: While not mandatory, it is highly recommended to have travel insurance for peace of mind during your cruise. If you have purchased travel insurance, make sure to bring a copy of your policy or proof of coverage with you during check-in.
• Health and Safety Documents: In light of recent global events, some cruises may require additional health and safety documents such as vaccination records or negative COVID-19 test results. It is important to stay informed about any specific health and safety requirements implemented by Princess Cruises or the port authorities and to have the necessary documents ready for check-in.

It is important to note that the specific requirements and documents needed for check-in may vary depending on your cruise destination, citizenship, and other factors. It is always recommended to review the check-in requirements provided by Princess Cruises or consult with their customer service to ensure you have all the necessary documents before you arrive at the port.

By having the required identification, boarding pass, and any other necessary documents readily available, you will expedite the check-in process and be on your way to experiencing the incredible journey that awaits you onboard your Princess Cruise.

Special Considerations for Passengers with Disabilities

Princess Cruises strives to make its voyages accessible and enjoyable for all passengers, including those with disabilities. The cruise line offers a range of services and accommodations to ensure a comfortable experience for individuals with special needs. Here are some special considerations for passengers with disabilities:

• Accessible Cabins: Princess Cruises provides wheelchair-accessible cabins equipped with wider doorways, grab bars in bathrooms, and other features to accommodate guests with mobility challenges. These cabins are conveniently located near elevators and common areas for easy accessibility.
• Assistance and Mobility Aids: Princess Cruises permits guests to bring wheelchairs, mobility scooters, and other necessary mobility aids onboard the ship. It is recommended to notify the cruise line in advance to ensure adequate storage space and to make any necessary arrangements for embarkation and disembarkation.
• Accessible Facilities: The ships of Princess Cruises are designed to be wheelchair-friendly, featuring ramps, elevators, and accessible public areas. The main dining venues, theaters, pools, and other onboard facilities are accessible to guests with mobility challenges.
• Sign Language Interpreters: Upon request, Princess Cruises can arrange for sign language interpreters during onboard activities, shows, and announcements. It is recommended to notify the cruise line in advance to ensure availability.
• Dietary Requirements: Princess Cruises offers a variety of dining options to accommodate different dietary needs, including vegetarian, gluten-free, and other special dietary requirements. It is advisable to inform the cruise line about any specific dietary needs at the time of booking or during the online check-in process.
• Accessible Excursions: Princess Cruises provides accessible shore excursions designed for guests with mobility challenges. These excursions may include accessible transportation options and modified itineraries to ensure that everyone can fully enjoy the destinations on the cruise itinerary.

It is important for passengers with disabilities to inform Princess Cruises about their specific needs and requirements during the booking process or at the time of online check-in. By providing advance notice, the cruise line can make the necessary arrangements and accommodations to ensure a smooth and enjoyable experience onboard.

Additionally, it is advisable to review the Princess Cruises’ accessibility policies and guidelines, which are available on their official website or can be provided upon request. These resources provide detailed information about the accessible features of the ships, services available, and the process for requesting specific accommodations.

By taking advantage of the services and accommodations provided by Princess Cruises, guests with disabilities can embark on a memorable cruise adventure, knowing that their needs will be catered to and that every effort will be made to ensure their comfort and enjoyment throughout the journey.

Check-In Procedures at the Port

Once you arrive at the port for your Princess Cruise, the check-in process begins at the designated terminal. Here are the typical check-in procedures at the port:

• Baggage Drop-off: Before entering the terminal, you will have the opportunity to drop off your checked luggage. Ensure that you have attached the provided luggage tags to your bags, indicating your stateroom number. The luggage will be delivered to your cabin later in the day.
• Security Screening: At the entrance of the terminal, you will go through a security screening process, similar to airport security. This involves placing your bags and personal belongings through an X-ray machine and walking through a metal detector. Be prepared to remove any metal objects, such as keys or belts, before proceeding through security.
• Documents and Identification: Proceed to the check-in counters where Princess Cruises staff will verify your identification and documents. Have your boarding pass, identification, and any other required documents readily available for presentation. The staff will review your booking information, collect any outstanding payments, and provide you with your cruise card.
• Security Photo: After receiving your cruise card, you may be directed to a designated area for a security photo. This photo will be used for identification purposes throughout the cruise and will be linked to your cruise card.
• Boarding Time: Once you have completed the check-in process, you will proceed to the boarding area. Boarding times are typically staggered to manage the flow of passengers and minimize congestion. Listen for announcements or refer to your boarding pass for your assigned boarding time.
• Boarding the Ship: When it is time for your assigned boarding group, follow the instructions of the staff and proceed to the gangway. You will present your cruise card to the crew members stationed at the gangway, who will welcome you aboard the ship.

It is important to note that the check-in procedures may vary slightly depending on the specific port and embarkation process for your cruise. Princess Cruises provides detailed information regarding the check-in procedures for each sailing, which can be accessed through their website or by contacting their customer service.

Additionally, if you require any special assistance or have specific needs during the check-in process, it is advisable to inform Princess Cruises in advance or speak with a staff member at the port. The cruise line is committed to accommodating guests with disabilities or other special requirements to ensure a smooth and enjoyable embarkation process.

By following the check-in procedures at the port and having your documents and identification readily available, you will breeze through the process and be one step closer to embarking on your unforgettable Princess Cruise adventure.

Tips for a Smooth Check-In Experience

The check-in process for your Princess Cruise sets the stage for a memorable vacation. To ensure a smooth and efficient experience, here are some tips that can help streamline your check-in process:

• Complete Online Check-In Early: Take advantage of the online check-in option provided by Princess Cruises. It allows you to fill out the necessary paperwork and provide essential information in advance. Completing this process early not only saves time but also secures your preferred boarding time slot.
• Review and Prepare Documents: Before heading to the port, review the check-in requirements and ensure you have all the necessary documents. This includes your passport, boarding pass, visa (if applicable), and any other required paperwork. Keep them organized and easily accessible for the check-in process.
• Arrive with Ample Time: Give yourself enough time to arrive at the port before the recommended check-in time. This allows for any unexpected delays and ensures that you have sufficient time to go through security, check-in, and board the ship without feeling rushed.
• Attach Luggage Tags: Before arriving at the port, make sure you have attached the provided luggage tags to your checked bags. This helps the staff direct your luggage to the correct stateroom. Double-check that the tags are securely attached and that your stateroom number is clearly visible.
• Organize Essential Items: Prioritize your carry-on bag with essential items, such as travel documents, medication, valuables, and a change of clothes. Having these items easily accessible will save you from rummaging through your luggage once you’re onboard.
• Check for Special Requirements: If you or someone in your party has specific dietary needs, mobility challenges, or requires special assistance, inform Princess Cruises in advance. They can provide the necessary accommodations to ensure a comfortable check-in process and an enjoyable cruise experience.
• Follow Staff Instructions: During the check-in process, there will be staff members available to guide you. Pay attention to their instructions and follow any guidance provided. They are there to ensure a smooth and efficient process for all passengers.
• Remain Patient and Flexible: Keep in mind that the check-in procedure involves processing a large number of passengers. Patience and flexibility go a long way in making the process more pleasant. Be prepared for potential delays or queues and maintain a positive attitude.
• Be Respectful of Others: Remember that everyone is excited to begin their cruise adventure. Show respect and courtesy to fellow passengers and staff members. Maintaining a friendly and cooperative demeanor contributes to a harmonious check-in process for everyone.

By following these tips, you can minimize stress and ensure a smooth check-in experience for your Princess Cruise. Remember to be prepared, stay organized, and maintain a positive attitude. With these steps, you’ll be ready to embark on an incredible journey at sea with Princess Cruises.

Checking in for your Princess Cruise is an important step in preparing for an incredible voyage at sea. By understanding the check-in process, utilizing online check-in options, and being aware of the necessary requirements and documents, you can ensure a smooth and stress-free embarkation experience. Whether you’re exploring the captivating Caribbean islands, cruising through the majestic Alaskan wilderness, or discovering the enchanting cities of Europe, Princess Cruises offers a world-class vacation experience with exceptional service and luxurious amenities.

Remember to complete the online check-in process, providing accurate information and securing your preferred boarding time. Familiarize yourself with the check-in timeframes for your specific cruise itinerary and ensure you have the required identification, boarding pass, and any necessary visas or health documents. Passengers with disabilities should communicate their specific needs in advance to ensure appropriate accommodations are in place.

Once you arrive at the port, follow the check-in procedures, including the security screening and verification of your documents. Be prepared to present your boarding pass, have your photo taken, and receive your cruise card, which will serve as your key and identification throughout the voyage. By adhering to the guidelines and instructions provided by Princess Cruises staff, you can smoothly board the ship and begin your extraordinary adventure.

We also provided helpful tips to enhance your check-in experience, such as completing the online check-in early, arriving with ample time, and organizing your essential items. Remaining patient, respectful, and flexible throughout the process will contribute to a positive atmosphere for all passengers.

Embarking on a Princess Cruise promises unforgettable moments, stunning destinations, and exceptional service. Your journey begins with a seamless check-in process that creates the foundation for a remarkable vacation. So, as you prepare for your upcoming Princess Cruise, use this guide to ensure a smooth check-in experience and embark on a voyage filled with lifelong memories.

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Understanding Crew Appreciation on Princess Cruises

Imagine yourself on a luxurious voyage with Princess Cruises, where every need is catered to and every desire fulfilled. In this captivating article, we will shed light on the concept of crew appreciation on Princess Cruises. Embark on a journey that unveils the deep respect and admiration bestowed upon the hardworking crew members who make your experience truly extraordinary. Discover the myriad ways in which their commitment and dedication are recognized, leaving you with a newfound appreciation for the exceptional service that sets Princess Cruises apart.

Table of Contents

What is Crew Appreciation on Princess Cruises

Crew Appreciation on Princess Cruises refers to the recognition and acknowledgment of the hard work, dedication, and exceptional service provided by the crew members on board. It is a crucial aspect of the cruise experience, aimed at enhancing guest satisfaction, motivating the crew, and fostering a positive work culture. Princess Cruises understands the importance of valuing and appreciating its crew members, as they are the backbone of the company and play a significant role in creating memorable experiences for guests.

1. Importance of Crew Appreciation

1.1 enhancing guest experience.

Crew appreciation is vital in improving the overall guest experience on Princess Cruises. When crew members feel valued and appreciated, it positively impacts their attitude towards their work, resulting in a higher level of service provided to guests. A satisfied and motivated crew is more likely to go above and beyond expectations to ensure that guests have a memorable and enjoyable time on board. The genuine care and personalized attention that crew members demonstrate towards guests create a warm and welcoming atmosphere, making the cruise experience truly exceptional.

1.2 Motivation and Performance

Recognizing and appreciating crew members’ efforts significantly contribute to their motivation and performance levels. Princess Cruises understands that happy and motivated crew members are more likely to excel in their roles and deliver exceptional service. By showing appreciation through various programs and incentives, crew members are encouraged to consistently perform at their best, promoting a culture of excellence on board. This motivation translates into positive guest experiences and ultimately strengthens the reputation of Princess Cruises as a leading cruise line.

1.3 Retention and Loyalty

Crew appreciation plays a vital role in fostering long-term retention and loyalty among the crew members of Princess Cruises. By acknowledging their hard work and dedication, Princess Cruises creates a positive work environment where crew members feel valued, respected, and part of a supportive community. This sense of belonging and recognition increases job satisfaction, reduces turnover rates, and encourages crew members to build a long-term career with the company. By investing in crew appreciation, Princess Cruises nurtures a loyal workforce that is committed to providing exceptional service and upholding the company’s values.

2. Princess Cruises Appreciation Programs

To ensure the continuous recognition and appreciation of their crew members, Princess Cruises has developed various appreciation programs.

2.1 Crew Awards

One of the ways Princess Cruises recognizes outstanding crew performance is through the Crew Awards program. These awards acknowledge exceptional service, leadership qualities, and dedication to guest satisfaction. Crew members who consistently exceed expectations and embody the Princess Cruises brand values are nominated and recognized by their peers and supervisors. The Crew Awards program not only celebrates individual achievements but also fosters a culture of excellence and friendly competition among crew members.

2.2 Employee Recognition

Princess Cruises values the contributions of its crew members and believes in recognizing their efforts. Through employee recognition programs, crew members are acknowledged for their hard work, innovation, and commitment to providing exceptional service. Whether it’s a simple “thank you” or a formal recognition ceremony, Princess Cruises ensures that crew members feel appreciated and valued for their dedication and positive impact on the guest experience.

2.3 Performance Bonuses

To further motivate and reward exceptional performance, Princess Cruises provides crew members with performance bonuses. These bonuses serve as incentives for crew members to consistently strive for excellence and deliver exceptional service. By connecting outstanding performance with financial rewards, Princess Cruises demonstrates its commitment to acknowledging and appreciating the hard work and dedication of its crew members.

3. Crew Appreciation Events and Activities

Princess Cruises organizes a range of crew appreciation events and activities to create a positive and enjoyable work environment for its crew members.

3.1 Crew Parties

Crew parties are a fun and celebratory way for Princess Cruises to appreciate the hard work and dedication of its crew members. These events provide an opportunity for crew members to relax, socialize, and enjoy the company of their colleagues outside of their regular work duties. Crew parties often include music, dancing, delicious food, and exciting entertainment, creating a festive atmosphere that promotes camaraderie and a sense of belonging among the crew.

3.2 Talent Shows

Talent shows are another popular crew appreciation activity on Princess Cruises. These shows allow crew members to showcase their unique talents and skills, whether it be singing, dancing, playing a musical instrument, or performing a comedy routine. Talent shows not only entertain the crew but also provide an avenue for individual expression and creativity. By organizing these events, Princess Cruises acknowledges the diverse talents of its crew members and encourages them to pursue their passions beyond their regular work duties.

3.3 Sports Competitions

Princess Cruises recognizes the importance of physical well-being and healthy competition among its crew members. Sports competitions, such as football, basketball, volleyball, and swimming, are organized to promote team spirit, camaraderie, and a healthy lifestyle. These events provide an opportunity for crew members to engage in friendly competition, build relationships with their colleagues, and unwind from their demanding work schedules. Princess Cruises values the well-being of its crew members and encourages a balanced approach to work and leisure.

3.4 Crew Excursions

Crew excursions are another way Princess Cruises shows appreciation for its crew members. These excursions provide opportunities for crew members to explore destinations and participate in cultural and recreational activities during their time off. By organizing these outings, Princess Cruises recognizes the hard work and dedication of its crew members and allows them to create meaningful memories beyond their regular work responsibilities. Crew excursions foster a sense of adventure, relaxation, and inspiration, enhancing overall job satisfaction and loyalty among the crew.

4. Personalized Crew Appreciation

In addition to organized events and initiatives, Princess Cruises also focuses on personalized crew appreciation to recognize individual achievements and milestones.

4.1 Crew Member Birthdays

Princess Cruises celebrates crew member birthdays to acknowledge the special day of each individual. Whether it’s a personalized greeting, a small gift, or a birthday card signed by their colleagues and supervisors, crew members feel valued and appreciated on their special day. By recognizing crew member birthdays, Princess Cruises fosters a sense of community and shows that each crew member is an essential part of the cruise experience.

4.2 Celebrating Milestones

Princess Cruises understands the significance of milestones and anniversaries in a crew member’s career. Whether it’s a year of service, a promotion, or other professional achievements, Princess Cruises honors crew members’ milestones with personalized celebrations. From certificates of appreciation to special recognition ceremonies, these milestones are marked with gratitude and pride, highlighting the dedication and commitment of crew members.

4.3 Acknowledging Exceptional Service

Exceptional service deserves exceptional recognition. Princess Cruises acknowledges crew members who consistently deliver exceptional service to guests. This acknowledgment can come in the form of public recognition, letters of appreciation, or even opportunities for career advancement. By highlighting and celebrating exceptional service, Princess Cruises reinforces its commitment to excellence and ensures that exceptional crew members are duly acknowledged and rewarded for their efforts.

5. Recognition from Guests

Princess Cruises recognizes the importance of guest feedback in appreciating and acknowledging the efforts of their crew members.

5.1 Guest Feedback

Guest feedback is a valuable tool in crew appreciation. Princess Cruises actively encourages guests to provide feedback on their experiences, including the exceptional service they received from specific crew members. Positive feedback from guests is not only a source of motivation for crew members but also an opportunity for formal recognition and appreciation from the company. Princess Cruises values guest feedback and ensures that it is communicated to the respective crew members, further reinforcing the importance of their contributions to the overall guest experience.

5.2 Crew-Guest Interaction

Interactions between crew members and guests are a fundamental aspect of the Princess Cruises experience. Princess Cruises encourages crew members to go above and beyond to create memorable experiences for guests, and these interactions often result in positive feedback and recognition. Whether it’s a friendly conversation, delivering exceptional service, or assisting guests with their needs, these interactions are an opportunity for crew members to receive instant recognition and appreciation for their efforts.

5.3 Guest Letters and Surveys

Princess Cruises values the feedback it receives from guests in the form of letters and surveys. Guests have the opportunity to express their appreciation for crew members who have exceeded their expectations. These letters and surveys serve as tangible evidence of the exceptional service provided by crew members and are shared with the respective individuals to acknowledge their efforts. Guest letters and surveys are highly valued by both crew members and Princess Cruises as they provide an external validation of the outstanding service standards upheld by the crew.

6. Crew Welfare and Benefits

Princess Cruises recognizes that a supportive and fulfilling work environment is essential in appreciating its crew members. To ensure their well-being and satisfaction, the company provides various welfare and benefits.

6.1 Accommodations

Princess Cruises prioritizes the comfort and safety of its crew members by providing them with comfortable accommodations onboard. Crew members are provided with living quarters that are equipped with essential amenities and facilities to ensure their well-being throughout their contract period. By offering clean and well-maintained accommodations, Princess Cruises demonstrates its commitment to the crew’s welfare and shows appreciation for their hard work and dedication.

6.2 Food and Dining

Princess Cruises understands the importance of providing nutritious and delicious meals to its crew members. Crew members are offered a wide variety of dining options, catered to different tastes and dietary preferences. The company ensures that crew members have access to wholesome and balanced meals, allowing them to stay energized and perform their duties at the highest level. By offering quality dining experiences, Princess Cruises demonstrates its appreciation for the crew’s hard work by prioritizing their health and well-being.

6.3 Health and Wellness

Crew members’ health and well-being are always a top priority for Princess Cruises. The company provides access to comprehensive healthcare services, including medical and dental care, to ensure the crew’s well-being throughout their employment. Additionally, Princess Cruises offers various wellness programs and recreational facilities onboard to support the physical and mental well-being of its crew members. By investing in crew health and wellness, Princess Cruises acknowledges the importance of their overall well-being and appreciates their dedication to their roles.

7. Training and Professional Development

Princess Cruises recognizes the significance of training and professional development in appreciating and empowering its crew members.

7.1 Continuous Improvement Programs

To ensure the growth and development of its crew members, Princess Cruises offers various continuous improvement programs. These programs aim to enhance the skills and knowledge of crew members through specialized training sessions, workshops, and seminars. By investing in their professional development, Princess Cruises demonstrates its commitment to the career advancement and success of its crew members. This investment in training and development also equips crew members with the necessary skills to exceed guest expectations and deliver exceptional service.

7.2 Skill Enhancement Workshops

Princess Cruises organizes skill enhancement workshops to provide crew members with opportunities to learn new skills or further develop existing ones. These workshops cover a wide range of topics, such as leadership development, guest relations, safety procedures, and language proficiency. By investing in these workshops, Princess Cruises empowers crew members to continuously improve their skill sets and contribute to the overall success of the company.

7.3 Career Advancement Opportunities

Princess Cruises offers meaningful career advancement opportunities for its crew members. The company recognizes the talents and potential of its crew members and provides them with a clear career progression path. By actively promoting from within, Princess Cruises creates a culture where crew members can envision a long-term career with the company. Recognizing and appreciating the growth and professional achievements of crew members contributes to their job satisfaction, loyalty, and motivation to excel in their roles.

8. Crew-Management Communication

Princess Cruises understands that open and effective communication between crew members and management is essential in appreciating and addressing their needs.

8.1 Open-Door Policy

Princess Cruises operates with an open-door policy, encouraging crew members to voice their opinions, concerns, and ideas directly to their supervisors. This open communication channel ensures that crew members feel heard, valued, and appreciated for their perspectives. By fostering transparent and inclusive communication, Princess Cruises creates a collaborative work environment where crew members are actively involved in shaping their own experiences and contributing to the success of the company.

8.2 Regular Feedback Sessions

In addition to open communication, Princess Cruises conducts regular feedback sessions to provide crew members with opportunities to share their experiences, concerns, and suggestions. These sessions allow crew members to receive feedback on their performance, address any challenges they may be facing, and receive guidance on professional development. By actively seeking and valuing crew members’ input, Princess Cruises demonstrates its commitment to their growth, well-being, and appreciation.

8.3 Crew Committee Representation

To ensure effective communication and representation, Princess Cruises encourages crew members to participate in crew committee representation. These committees act as a platform for crew members to address specific concerns, propose improvements, and contribute to overall decision-making processes onboard. By involving crew members in these committees, Princess Cruises acknowledges their unique perspectives, values their contributions, and appreciates their active involvement in shaping the cruise experience for both crew and guests.

10. Continuous Improvement and Feedback

Princess Cruises believes in continuous improvement and understands the importance of gathering feedback from crew members to ensure ongoing appreciation and satisfaction.

10.1 Crew Surveys

Princess Cruises regularly conducts crew surveys to gauge the satisfaction levels of crew members and gather feedback on various aspects of the work environment. These surveys provide valuable insights into crew members’ experiences, concerns, and suggestions for improvement. By actively seeking crew feedback, Princess Cruises demonstrates its commitment to continuous improvement and appreciates the contribution crew members make in shaping their work environment.

10.2 Performance Evaluations

Performance evaluations are another tool Princess Cruises employs to appreciate and assess the individual and collective contributions of its crew members. These evaluations provide crew members with constructive feedback on their performance, identify areas for growth and development, and acknowledge their strengths and achievements. By conducting performance evaluations, Princess Cruises showcases its commitment to recognizing the efforts of its crew members and appreciating their dedication to excellence.

10.3 Post-Cruise Reviews

Princess Cruises values the opinions and perspectives of its crew members after each cruise. Post-cruise reviews provide an opportunity for crew members to reflect on their experiences, share feedback on guest interactions, and suggest improvements to enhance the overall cruise experience. By actively seeking crew members’ post-cruise reviews, Princess Cruises not only demonstrates its commitment to continuous improvement but also appreciates their unique insights and contributions to the success of each cruise.

In conclusion, crew appreciation on Princess Cruises is instrumental in enhancing the guest experience, motivating and retaining crew members, and fostering a positive work culture. Through various appreciation programs, events, and personalized gestures, Princess Cruises ensures that its crew members feel valued, recognized, and supported. By investing in their welfare, providing training and development opportunities, promoting open communication, and continuously seeking feedback for improvement, Princess Cruises appreciates and supports the hard work, dedication, and exceptional service of its crew members.

Hi, I'm Mike, the author of Ocean Bliss Journeys. As the captain of this incredible website, my mission is to provide you with the ultimate sailing experience. Set sail on a journey of discovery with us and indulge in the perfect mix of adventure and relaxation. Our handpicked cruises offer unparalleled luxury and unforgettable destinations. From romantic getaways to family vacations and hidden gem exploration, I've carefully curated tailored packages to ensure every moment is cherished. So, join me and embark on your dream cruise today. Let's create memories that will last a lifetime.

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Pre-Cruise FAQ

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From travel document requirements to tips on what to pack, find out what to know before you go.

• Prepare for Your Cruise

An overview of the latest passport, customs, health and other essential requirements to help you prepare for your vacation.

The OceanReady® Process

Get ready for your Princess Cruise with the OceanReady® steps

Princess® MedallionClass makes cruising effortless. It all begins with the Medallion®, a quarter-sized device that never needs to be turned on or off. Download the Princess® Cruises App to complete the OceanReady® steps before you sail. You'll want to complete the following steps to ensure access to the Green Lane in the terminal for faster check-in with less waiting:

• Order and Customize your Medallion*
• Personal Information & Travel Docs
• Payment Information

Passage Contract

• Security & Profile Photos
• Emergency Information

*Currently, only available for shipping to addresses within the United States and Puerto Rico. Medallions will be available for pick-up at the terminal if one was not mailed to you.

Guests who don't complete all of the above steps in the app will access the Blue Lane for check-in, where our Navigators will help ensure all steps are complete and issue guest Medallions.

Visit  Cruise Personalizer®   to book flights and transfers, reserve shore excursions and make spa appointments, and purchase any packages if they are not already included in your booking. Before you leave for your cruise, you can print your luggage tags from Cruise Personalizer.

When you enter your personal information and upload your travel documents in the app make sure your name appears in your OceanReady® Profile exactly as entered in your passport. If the name does not match, it's important you contact your Travel Advisor or the Princess Reservations Department at 1-800-PRINCESS (1-800-774-6237) to correct this information. Also, verify that your passport details and emergency contact information are complete and correct.

Princess Future Cruise Packages and Princess Promotions

• What are Princess Future Cruise Packages? Princess Future Cruise Packages are the newest, most flexible way to bundle your next Princess cruise, even if you aren’t sure when or where you want to go! Each Princess Future Cruise Package includes a fixed amount of Future Cruise Credits (FCCs) to use when you are ready to book your future Princess Cruise, pre/post hotel certificates when you cruise, Onboard Credits (OBCs), 5- to 7-night land vacation certificates, and more.
• What are the Future Cruise Credits (FCC) included in the Princess Future Cruise Packages? The Future Cruise Credits you receive in your Princess Future Cruise Package allow you to purchase your Princess cruise(s) once you are ready to book. Each FCC is worth $1, can be used toward any future cruise booking with Princess, and may be applied to one cruise or multiple cruises.
• How do I redeem the Future Cruise Credits (FCC) I received with my Princess Future Cruise Package? Your FCC balance can be found in your  My Princess account  and may be redeemed directly on our website or by calling 1-800-PRINCESS. If you have a travel advisor or Cruise Vacation Planner, you can contact them directly to use your Future Cruise Credits.
• What is Princess Promotions? At Princess, we are always looking for ways to provide our guests with the best value while creating new and innovative cruise products, experiences, and programs. Princess Promotions is a new program that offers guests access to products that add value to your Princess vacation and complementary products like pre- and post-hotel stays, Onboard Credits, and more!
• How do I redeem my Princess Future Cruise Package Stays Certificates and Hotel Credits? Once you purchase a Princess Future Cruise Package, you can redeem your certificates and Hotel Credits by calling 1-800-PRINCESS and choosing option 5.
• Do my Future Cruise Credits (FCC) and Stay Certificates expire? FCCs and Stay Certificates purchased as part of a Princess Future Cruise Package must be booked within 18 months of the package purchase date. However, you can travel up to 24 months from when you purchased the package.
• What are Princess Future Cruise Packages Hotel Credits? Hotel Credits are the easiest way to save on all your hotel stays. Each Hotel Credit is equal to $1 and can be redeemed for significant savings on hotel rooms booked on our hotel booking engine or by calling 1-800-PRINCESS. Choose from thousands of hotels worldwide with exclusive savings available only through Princess.
• Can I cancel my Future Princess Promotions Package? You have seven (7) business days after the purchase of the package to cancel (Florida residents have thirty (30) business days to cancel the package). Cancellations can be made by calling 1-800-PRINCESS and choosing option 5.
• Princess Vacation Protection

Enjoy some peace of mind with Princess Vacation Protection, which provides both a cancellation fee waiver and travel insurance benefits as a simple way to ease your worries before setting sail.

Cancellation Policy

For guests that have Future Cruise Credits, visit our  Princess® Cruise Credits page  to learn about how to use them.

For the latest updates regarding cancelled cruises, view the  Impacted & Cancelled Cruises page  for more information.

Visa requirements for U.S. and Canadian citizens are  listed on the guest's Travel Summary  under "Notices," if applicable. All other nationalities, including those with U.S. or Canadian resident status, are responsible for verifying visa requirements for each port visited during the cruise.

Visas may be obtained directly from the consulate of the countries visited. Some visas are available to be obtained on board. Passport holders of the United States, Canada, Belgium, France, Germany, Netherlands, Singapore, Spain, Switzerland, and the United Kingdom may obtain visas through  CIBTvisas . Australian and New Zealand passport holders, please use  http://visalink.com.au .

IMPORTANT: Visa and documentation requirements vary by destination and change from time to time without prior notice. Guests should check with the consulate of each country they will visit or a visa service to verify current regulations. It is the guest's responsibility to have proper travel documentation. They should reconfirm visa requirements with the consulate 14 to 30 days prior to the cruise.

The following information is provided as general guidance for U.S. and Canadian passport holders. Because governmental travel requirements change periodically, you must check with your Travel Advisor or the government authorities for all countries you will visit to determine or verify the actual requirements at the time of sailing. Princess assumes no responsibility for advising guests of such requirements.

Visa fees and requirements are subject to change without notice

Travel Document Requirements

Travel Document Requirements*

Nothing gets in the way of a good trip like paperwork issues. So we want to make sure you know you’re responsible for meeting all the documentation and proof-of-citizenship requirements for your travel. Check out the guidelines below, as the last thing we want is for you to be denied boarding.

In many cases, you’ll need a valid passport, but even if you don’t, we really recommend traveling with one. You never know when the unexpected might happen – like leaving your ship before the end of your cruise – and it’s always better to be prepared.

General guidelines

Make sure the name on your booking matches the name on your travel document exactly. If the names do not match, contact your Travel Advisor (for bookings through a travel agency) or the Princess Cruises Reservations Department (for direct bookings) at 1-800-PRINCESS (1-800-774-6237). To avoid check-in delays or even denied boarding, please provide Princess Cruises with this information at least 45 days before your cruise.

For non-U.S. passport holders or non-U.S. permanent residents disembarking in a U.S. Port, the U.S. Department of Homeland Security requires that before your cruise, you provide the address at which you will be staying in the U.S., post-cruise.

Travel document requirements vary by destination and citizenship. Below are document guidelines for both domestic and international voyages. Once a booking is made, you may view voyage-specific requirements on the Cruise Personalizer.

Document Requirements for U.S. and Canadian Citizens/Nationals

International itineraries

A valid passport book is required  for all international itineraries including:

• Australia & New Zealand
• Central and South America
• Panama Canal (partial and full transit)
• Caribbean (any sailings that visit Martinique or Guadeloupe)
• South Pacific & Tahiti
• World Cruises

If your cruise involves international air travel (including flights between the U.S. and Canada, the Caribbean, Bermuda or Mexico) you will be required to present a valid passport when departing from or returning to the U.S. by air.

Domestic itineraries

The Western Hemisphere Travel Initiative (WHTI) governs acceptable travel documents for entry into the U.S. by sea from Bermuda, Canada, the Caribbean, Hawaii, Mexico or within the United States.  We highly recommend a passport. We also require a passport for all guests in a travel party when minors are traveling with only one adult (21 years and older). † However, for U.S. and Canadian citizens/nationals on select itineraries a passport is not always required. In lieu of a passport book, these individuals must present one of the following valid WHTI-compliant travel documents at cruise check-in:

• U.S. Passport Card
• U.S. or Canadian Issued Enhanced Driver's License (EDL) (A REAL ID is not the same and doesn’t fulfill this requirement.)
• U.S. or Canadian Issued Identification Card (issued to minors and non-drivers)
• NEXUS Card Air travel is limited to participating airports (for entry to Canada)
• SENTRI (for entry to Mexico) and FAST cards
• I-872 American Indian Card or Enhanced Tribal ID Card (ETC)

†We have implemented this requirement because we want to ensure that your party remains together should an emergency arise that requires one or more members to be disembarked in a non-U.S. port. We cannot guarantee that all members of your party will be allowed to disembark with just a WHTI-compliant document or birth certificate. Failure to present a valid passport for all guests traveling together will result in denial of boarding without refund of the cruise or cruisetour fare.

On select U.S. roundtrip (sometimes called “closed-loop”) voyages, U.S. citizens ages 16 and above may also travel with an  original or certified copy U.S. birth certificate (or U.S. Certificate of Naturalization if foreign born) presented together with a valid U.S. government-issued photo identification . U.S. and Canadian citizens ages 15 and younger may travel with a birth certificate.

• Alaska roundtrip from San Francisco, Los Angeles or Seattle (roundtrip Seattle cruisetours excluded)
• Canada/New England roundtrip from New York
• Caribbean roundtrip from Ft. Lauderdale^, Galveston^ or New York (voyages that do  not  call to Martinque or Guadeloupe only)
• Hawaii roundtrip from Los Angeles, San Francisco, San Diego, or Seattle
• Mexico roundtrip from Los Angeles, San Francisco or San Diego

^Voyages that call to Central or South America are excluded and only passports are accepted. All voyages that call to Martinique or Guadeloupe require a passport.

For information regarding WHTI-compliant documents,  visit the US Customs and Border Protection website .

U.S. Permanent Residents are required to present one of the following at cruise check-in:

• Permanent Resident Card (ARC/I-55 card)
• Temporary ARC/I-55 card and valid government-issued photo identification
• Expired ARC/I-55 card and form I-797 and valid government-issued photo identification
• Passport with “ARC” stamp

Canadian Permanent Residents are required to present a valid passport and Landed Permanent Resident Card at cruise check-in.

Non-U.S./Non-Canadian Passport Holders: A valid passport is required for all non-U.S. and non-Canadian citizens for all itineraries.

Passport validity

Many countries require passports be valid for six months after the completion of your travel. Check your passport to verify it will be valid for this period of time. Additionally, make certain that your passport contains blank pages for entry and exit endorsements and any visas that may be required. If necessary, allow sufficient time to renew your passport and/or obtain additional pages. (It may take longer than you think it will!) U.S. and Canadian passport holders sailing on a domestic cruise should ensure passports or other travel documents are valid through the completion of travel. There may be occasions where we retain your passport at check-in. This is to ensure that you are not inconvenienced by immigration clearance during your cruise and where face-to-face inspection is not required. We recommend you bring a second government-issued photo ID if you want to have one with you while in port.

There are over 7,000 Passport Application Acceptance locations in the U.S. You may locate the one closest to you by  going to the U.S. Department of State website . The United States Postal Service also provides passport services. Visit the U.S. Postal website to find a post office location, get a list of fees and download a  passport application .

For information regarding passport applications, please visit the U.S.  Department of State travel website  or call the National Passport Information Center at 877-487-2778 (M-F, 5 a.m.–5 p.m. PST).

*This information is provided as general guidance. Because governmental travel requirements change periodically, you must check with your Travel Advisor or the government authorities for all countries you will visit to determine or verify the actual requirements at the time of sailing. Princess assumes no responsibility for advising guests of such requirements.

Prohibited Items

Guests are advised not to bring any prohibited items to the ship. Prohibited items will not be allowed or stored on board the vessel with no exceptions. Guests are fully responsible for either storing these items ashore or disposing of them prior to embarkation.

The following items will not be allowed on board without a valid lawful reason:

• All firearms including non-firing weapons. An exception to this rule is law enforcement agents acting in an official capacity and certified armed security guards acting in an official capacity (with full permission of the ship’s Master).
• All forms of ammunition, explosive materials and propellants, projectiles of all kinds, cartridges.
• All imitation or replica weapons including de-commissioned weapons, those not capable of being fired and realistic imitation/toy weapons.
• Air/Pellet guns or any other variety of projectile firing weapon.
• Stun Guns, Tasers or any other electroshock device.
• All explosives and explosive device components including but not limited to military, civilian and safety devices, detonators, detonation cords, blasting caps, smoke cartridges, grenades, mines, imitation explosives/devices.
• Fireworks, Flares and Pyrotechnics
• Knives (with a blade over 6.35 cm (2 ½ inches), or 1.25 cm (½ inch) at widest point). bladed weapons, sharp pointed weapons, daggers, sabers, swords, axes, ice axes, hatchets, straight razors (shaving safety razors are allowed), razor blades not in a cartridge, box cutters, ice picks, meat cleavers, and utility knives, (unless specifically authorized for personnel who in the normal course of their duties on board the ship require to be in possession of a knife with a more substantial blade i.e. Galley Staff and Deck Ratings).
• Flick knives, gravity knives, switchblades or lock knives. Small locking pocket-knife with blade lengths less than 6.35 cm (2 ½ inches) and widths ½ inch or less are allowed.
• Concealed bladed weapons such as belt buckles knives, cane and umbrella knives/swords, pen knives and credit card knives.
• Recreational Diver’s Knives unless accompanied by other diving/snorkeling equipment and a valid diving ID card/license (must be held in the custody of the Security Officer). Dive knives may be checked out/in by the owner for dive excursions during the cruise whereby 24 hours’ notice is provided.
• Diver’s spears and spear guns/slings.
• Ceremonial knives/swords as well as entertainment props are at times permitted with prior notification from the Fleet Security Department (must be held on-board in the same manner as dive knives).
• Scissors with blades longer than 4 inches.
• Telescopic or regular truncheons/batons/clubs/coshes/nightsticks/billy clubs/blow pipes/ASPs and or any other item made, adapted or intended for use as an offensive weapon.
• Archery equipment including crossbows and bolts.
• Martial Arts Equipment including flails, throwing stars, nunchakus/nunchucks, kubatons, bostaff, etc.
• Knuckle Dusters, brass knuckles, or any other item constructed for use as a weapon in hand-to-hand combat.
• Items containing Incapacitating Substances such as gas guns, tear gas sprays, pepper/mace cartridges, phosphorus, acid and other dangerous chemicals that could be used to maim or disable.
• Flammable Liquids and hazardous chemicals/substances including gasoline/petrol, cooking fuel, acid, spill able batteries (except those in wheelchairs), phosphorous, oil, lighter fluid (common lighters are permitted), methylated spirits, paint thinners, acid, turpentine, spray paint, chlorine, bleach, spray paint and any other dangerous chemicals that could burn, maim, incapacitate or disable.
• Compressed gas bottles/cylinders including propane tanks and aerosol cans (except for personal care or toiletries in limited quantities). Dive Tanks are not permitted, empty or full. Medical gas bottles are allowed in connection with a certified medical condition but cannot be packed in baggage. Oxygen cylinders must be delivered to Guest Services and stored in a designated safe area. Oxygen cylinders are not x-rayed.
• Drones also referred to as Unmanned Aerial Vehicle (UAV) or Remotely Piloted Aerial Vehicle (RPA), and any other remote-controlled aerial devices/toys. (The exception is when permitted for company sponsored events when approved in advance by Fleet Security).
• Any other item made, adapted or intended for use as a weapon.
• Hookah and Water Hookah Pipes, candles and incense, strike-anywhere matches.
• Items brought on board the vessel and not supplied by the Company containing any kind of heating element, such as but not limited to: immersion heaters, heating blankets, flat irons, water heaters, coffee machines with heating / hot plates, etc.
• Alcohol in violation of the company alcohol policy.
• All illegal drugs, including medications without proper prescriptions.This includes legal intoxicant synthetic or “designer” drugs also known as “Legal Highs” such as Lysergamides, Opioids, Methoxetamine, Synthetic Cannabis, Betel Nuts or Kava (Cava).
• Medical Marijuana
• Noxious Items
• Baseball bats, hockey sticks, cricket bats, lacrosse sticks, pool cues, ski poles, and skateboards.
• Emergency Position Indicating Radio Beacons (EPIRB), Ham radios, transformers, lasers, laser pointers.
• Bicycles, including electric bicycles
• Tools of trade/hobby including any type of hand or power tool. This includes hammers, drills, drill bits, crow bars, saws, power saws, chef/cooking knives/utensils, tools greater than 7 inches in length such as screwdrivers, wrenches and pliers (unless prior authorization is provided by Corporate Headquarters and strict controls are maintained on-board).
• Surfboards – (Boogie boards no longer than 42 inches in length are allowed).
• Boats/canoes/kayaks
• Coolers - only coolers approximately 12 x 12 x 12 in size (holds 6-12 cans of non-alcoholic beverages) are allowed. Guests carrying larger sizes will be directed to return them to their vehicle. If the guest is without a vehicle, the cooler will be destroyed in the same manner as other prohibited items. Exception: if the cooler is larger and contains baby food/formula, kosher food/special dietary food or medication - these must be hand-carried. Coolers cannot be accepted as checked baggage. Whenever there is doubt an embarkation supervisor or shipboard personnel can be contacted to make the decision.
• Scooters (only permitted if used for mobility), boats/canoes/kayaks, Segways (only permitted ashore if used for mobility limitations – cannot be used on board the ship), Heely Shoes, Hoverboards/self-balancing scooters.

The above list is not exhaustive. The Ship Security Officer and Staff Captain are authorized to make a professional judgment as to the legality of any item, declared, detected or discovered.

*Electrical devices such as small fans, multi plug box outlets/adaptors, power strips/extension cords without surge protectors and electric extension cords with surge protectors are allowed onboard when used with proper caution and following inspection/tests from the onboard electrical department. However, if such devices are determined to pose a hazard then they will be removed and returned the last day of the cruise prior to debark.

As our guest, please follow the above precautions while traveling on any of our ships, and please refrain from taking these devices with you on board.

Cashless Cruising

One of the best things about cruising with Princess is the convenience of being able to charge all your onboard expenses to your stateroom.

You will receive your OceanMedallion before you board. Guests will either receive it in the mail or pick it up in the terminal during the check-in process. The Medallion allows you to make TrulyTouchless™ purchases on board and is linked to your personal shipboard account where all purchases are charged.

Guests who have a credit card on file for their shipboard account, an authorization hold of $100 is placed on the credit card to ensure validity of the account. While you are on board, your daily charges will be authorized at close of business each day with your card provider. These authorizations can remain on your card for up to 30 days. Due to this, on extended voyages (in excess of 30 days) your credit card on file will need to be settled at or before the 30-day mark as a result of this authorization timing limit. Following this mid-voyage settlement, a new authorization will be placed on your credit card on file and be settled again at the end of your voyage. 3rd party credit cards will not be accepted for charges on board since the cardholder needs to sign for the charges.

Card must be valid for the length of the cruise. This information will be kept confidential. Princess Cruises use a “pre-authorization” system to charge credit and debit cards for onboard spend. This is standard hotel practice and places a “hold” on your credit or debit card, although your bank does not actually release any money to us. At the end of your cruise, your onboard spend will be charged in one transaction, and the holds will then be released by your issuing bank. Please note, some banks hold pre-authorized funds for up to 30 days limiting the funds available in your debit or credit account. We strongly recommend you check your bank’s pre-authorization process if you have any concerns about this system. To avoid your bank or credit card company blocking onboard transactions, please alert them of your travel plans ahead of time.

An itemized statement will be emailed to you post cruise. By providing your credit card in advance, you are automatically registered for Express Check-Out. There is no need to visit the Guest Services Desk to settle your account. We accept all major credit cards in most currencies. Those paying by traveler's checks or cash will be required to leave a cash deposit with the Guest Services staff at the beginning of the cruise.

Onboard charges are in United States Dollars (USD) with the following exceptions: for guests on sailings operating roundtrip from Australia, all onboard charges are in Australian Dollars (AUD)

If you are using a credit card to pay for your onboard charges on an AUD currency sailing, a surcharge fee of 1.1% will be applied (regardless of cardholder nationality). Debit cards do not incur a surcharge.

Princess EZpay Cruise Payment Plan

The Princess EZpay Cruise Payment Plan allows you to spread out the cost of your cruise with monthly installments and budget your vacation the easy way – with no extra fees! It’s easy to enroll in and easy to use; Princess EZpay simply charges the credit card on file every month until final payment is due – you can set it and forget it.

Casino Charges

Charges for obtaining chips and tokens in the casino are limited to $5,000 USD per day, up to a total limit of $100,000 USD per person, per cruise and are only available if you have pre-registered a credit card with the Guest Service Desk for Express Check-Out.

Guests requiring extensions to daily or cruises limits should contact our Casino Department on 1-888-772-6697 prior to cruising for further details. Information and application forms for a casino credit line can be found at  Ocean Players Club website  under 'VIP Services'.

The minimum age for gambling on board is 18* years old.

*20 years old in Japan

Luggage Valet

Princess Luggage Valet delivers your bags from your home to your stateroom, and then back home again. The service is offered in partnership with Luggage Forward® in order to make your travel experience easier. No more hauling baggage through the airport, no more long check-in lines or waiting for your luggage to arrive at baggage claim, and no more risk of being held up in lengthy bag inspections at Customs. With Princess Luggage Valet you can enjoy the ultimate in ease and convenience when you travel. Make it a carefree escape with the new Princess Luggage Valet Service.

Luggage Valet includes:

• Worldwide service to and from more than 170 ports
• All-inclusive rates charged at the time of booking, no hidden fees
• Guaranteed to arrive on time or a refund of double what you paid to ship the bag

To book,  visit the Luggage Forward web site . Inquiries can be sent via email to  [email protected]  or you can call Luggage Forward directly at: 1-860-866-4172.

Please review our Passage Contract  for full details. You’ll need to accept the terms and conditions of the Passage Contract before your cruise.

Pre-/Post-Cruise Hotel Packages

Pre- or post-cruise packages offer hotels chosen for their excellent service and prime location, close to major attractions — and near to your embarkation port so you’ll be sure to board your ship on time.

You’ll be met by a Princess® representative who ensures all transfers and baggage handling are taken care of. You can also choose to stay on after your voyage to do some sightseeing. Either way, it’s a great option for extending your vacation with the peace of mind that Princess has handled all the details.

See your Travel Advisor,  contact Princess , or  visit Cruise Personalizer  for details.

Health & Accessibility

Accessible cruising.

Spend your time onboard focused on relaxing, experiencing all the benefits of MedallionClass® cruising and creating lasting memories with your family and friends. The following information and resources are available to help you plan for your Princess vacation.

Accessible Accommodations

Our ships offer accessible staterooms designed for wheelchair maneuverability and feature wider doorways than a standard stateroom in both the stateroom and the bathroom. Bathrooms are equipped with a roll-in shower with a fold-down bench seat, a distress alarm, handheld shower head and grab bars. The stateroom also has an easy access closet and writing desk with wheelchair access. Additionally, all staterooms feature Medallion touchless entry, which unlocks the door as you approach.

There are three types of accessible staterooms on our ships.

Fully Accessible rooms are designed for use by guests with highly limited or no mobility who require regular use of a wheelchair, scooter, or other similar assistive devices and provide accessible elements including turning space, accessible routes throughout the cabin, and accessible bathrooms are designed for use by guests with highly limited or no mobility who require regular use of a wheelchair, scooter, or other similar assistive devices and provide accessible elements including turning space, accessible routes throughout the stateroom, and accessible bathrooms.

Fully Accessible – Single Side Approach rooms are also designed for use by guests with highly limited or no mobility who require regular use of a wheelchair, scooter, or other similar assistive devices. These rooms provide accessible bathrooms along with an accessible route and clear floor space on only one side of the bed in a stateroom configured to provide one bed and between the beds in a stateroom configured to provide two beds.

Ambulatory Accessible rooms are designed for use by guests with mobility disabilities who do not require the regular use of a wheelchair, scooter, or other similar assistive devices. These rooms provide some accessible features.

Details regarding accessible rooms on each ship can be found on each ship’s Deck Plan or by calling Princess for more information. Please send inquiries to the Access Office via email at [email protected]

We can help you with your accessible stateroom request by calling us at:

United States:  1-800-PRINCESS (1-800-774-6237) Canada : 1-800-LOVEBOAT (1-800-568-3262) United Kingdom:  0344 3388 674 Australia:  13 24 88 New Zealand:  0800 780 717

Or contact your Travel Advisor.

Tip: Additional amenities can be requested for standard non-accessible staterooms including handheld shower heads, shower stools and raised toilet seats. For your convenience, these can be requested directly in the Princess® Cruises App under Preferences.

• Onboard Experience

Access-friendly design across our fleet makes it easy to enjoy each vessel's restaurants, theaters, spas, lounges, and open deck space. Elevators have 36- to 42-inch doorways, and wheelchair seating is available in show lounges and other public spaces. Onboard, make reservations and requests using the Princess® Cruises App  on your personal electronic device or interactive in-stateroom TV.

Visual Accommodations

We have a designated computer terminal equipped with JAWS Professional software equipped with a reader program available in the Internet Café. A headset is available upon request. For assistance, contact the Internet Café team once on board.

Braille/tactile signage is available on all ships. Large print, Braille, and electronic menus are available upon request with 60 days advance notice. If you prefer to have items read to you, please do not hesitate to ask a team member on board, who will gladly assist.

The ship’s activity schedule along with the ability to find points of interests, family and friends is available on interactive Portals located around the ship. A similar experience is available in the Princess App. For guests who did not bring their own device, a limited number of tablets with screen reading capabilities are available upon request from Guest Services on a first-come-first-served basis.

A text reader feature can be enabled on stateroom TV's to read aloud text that is displayed. This text reader is available to be enabled upon request to our Guest Services team.

Tip: View our  ship overview pages  for accessibility guides and deck plans.

Hearing Accommodations

With advance request to our Access team, we provide “all-in-one kits” with TTY that can be used in guest staterooms. When requested for an Alaska Cruisetour, TTY kits will also be provided for your stay at our Alaska Wilderness Lodges.

Televisions on board have closed captioning capabilities. Onboard theaters have assistive listening devices. Requests for interpreting services should be made at the time of booking through the Access team and are subject to the availability of qualified interpreters. If there are other guests onboard who also require the assistance of interpreters, they are shared. American Sign Language interpreting services may be requested in advance for guests traveling on itineraries that visit at least one port in the USA. Australian Sign Language interpreting services may be requested in advance for guests traveling on itineraries that visit at least one port in Australia.

Mobility Equipment Guidance

Here are some important things to know about bringing a mobility device onboard.

If you will be using a mobility device or have special needs, we strongly recommend you travel with a person physically fit to assist with your needs both onboard and ashore.

Although we do not offer mobility devices onboard for personal use, you are welcome to bring your own device. Alternatively, we do partner with the following companies who provide wheelchairs and other medical equipment for rent, and they can deliver directly to the ship. If a rental is a better solution for you, please do contact them directly.

• Special Needs at Sea: 800-513-4515 or 954-585-0575, or visit the  Special Needs at Sea website
• Scootaround: 888-441-7575 or 204-982-0657, or visit the  Scootaround website

Please ensure that your mobility device meets the following specifications:

• Maximum device width: 22” for standard staterooms, 31” for wheelchair-accessible staterooms
• Maximum combined weight of the wheelchair, including guest: 600 pounds (weight may vary outside the United States)

Your mobility device must be securely stored in your stateroom when not in use. This will ensure that hallways and other public areas are clear for other guests and crew to safely move throughout the ship. We do not offer alternate locations for mobility device storage onboard. For assistance onboard with charging your equipment in your stateroom, please contact your stateroom attendant.

If you are bringing other mobility equipment onboard or if you have booked Princess transfers, pre or post hotel stays, Cruisetours or shore excursions you must complete our  Mobility Questionnaire (PDF)  and return it to us at least 60 days prior to sailing.

Please be advised that filing out the Mobility Questionnaire is to ensure that our Access team can properly assist you with your accessibility and mobility needs. It is not an approval or confirmation of any request, nor does it guarantee being booked into or moved to an accessible cabin. Please ensure that you discuss your cabin needs with your Travel Advisor or our Reservations department.

Service Animals

Princess welcomes service animals that are trained to perform tasks including the support of vision, hearing or other specific needs as defined by the Americans with Disabilities Act. Note that emotional support animals are not permitted on Princess ships.

Here are some important things to know about travelling with your service animal.

• Travel Documents. Entry regulations for service animals vary by port. The regulations concerning the entry of service animals to the ports you visit vary and there are some ports where animals may not be allowed ashore. You will need to check with each country visited and obtain the necessary documents to travel. These may include vaccination records, medical certificates and other travel documents.
• You will need to bring food, equipment and supplies.
• We will provide a relief area with material onboard. The types of litter material are limited and may vary by ship.

To begin your request, write to us at  [email protected] . Include your booking number, ship, sailing date with a brief description of the service animal, including the specific work or task the animal has been trained to provide.

Accessibility Ashore

Let’s chat about what you can expect as your plan your experiences ashore. There are varying levels of accessibility around the world. Some ports are more accessible than others, and accessible vehicles may be limited. We are here to help you navigate and deliver the best possible adventure ashore.

Getting to the ship: If you have purchased a Princess pre- or post-cruise hotel package or transfers, we will assist with arranging accessible transportation. Accessible transportation may be limited or not available in some foreign ports of call. Please be sure to submit a  Mobility Questionnaire (PDF)  so that we can make the appropriate arrangements for you.

Going ashore: Most ports provide easy access ashore via gangways. Due to various conditions including the steepness of the gangway, weather, shore-side facilities, tidal and sea conditions, guests using mobility devices may be required to transfer to a stair climber. Our team will guide you based on local conditions to assure your safety. For the safety of our team, crew members are only able to physically lift up to 50 pounds (22 kg).

In some ports, the ship anchors offshore and guests transfer to shore by water shuttles. When a water shuttle is required, guests using mobility devices will not be transferred into or out of the water shuttle, if lifting in excess of the above limitation is required. Many water shuttle ports do not provide wheelchair access so even if the guest can board the water shuttle, they may not be able to disembark ashore. Again, the shore-side facilities, movement of the water shuttle, weather and tidal conditions can also preclude the use of the water shuttle.

The final decision to allow any guest to board a water shuttle or disembark the ship will be made by the Captain on the basis of the safety and welfare of all involved.

Water Shuttle Ports:

• Airlie Beach, Australia
• Akaroa, New Zealand
• Alta, Norway
• Armacao dos Buzios, Brazil
• Bali (Benoa), Indonesia
• Bar Harbor, United States
• Bay of Islands, New Zealand
• Belize City, Belize
• Bora Bora, French Polynesia
• Boracay, Philippines
• Cabo San Lucas, Mexico
• Cannes, France
• Catalina Island, United States
• Champagne Bay, Vanuatu
• Conflict Islands, Papua New Guinea
• Cornwall (Falmouth), United Kingdom
• Crete (Aghios Nikolaos), Greece
• Dravuni Island, Fiji
• Dublin (Dun Laoghaire), Ireland
• Easter Island, Chile
• Edinburgh (South Queensferry), United Kingdom
• Elba (Portoferraio), Italy
• Exmouth, Australia
• Falkland Islands (Stanley), Falkland Islands
• Fuerte Amador, Panama
• Geiranger, Norway
• Geraldton, Australia
• Giardini Naxos, Italy
• Gizo Island, Solomon Islands
• Grand Cayman, Cayman Islands
• Grundarfjordur, Iceland
• Guernsey (St. Peter Port), United Kingdom
• Gythion (for Sparta), Greece
• Hellesylt, Norway
• Helsingborg, Sweden
• Huahine, French Polynesia
• Ilhabela, Brazil
• Isafjordur, Iceland
• Ishigaki, Japan
• Isle of Pines, New Caledonia
• Juneau, United States
• Kaikoura, New Zealand
• Kangaroo Island, Australia
• Ketchikan, United States
• Kiriwina Island, Papua New Guinea
• Kitava, Papua New Guinea
• Ko Samui, Thailand
• Komodo Island, Indonesia
• Kona, United States
• Korsakov, Russian Federation
• Kotor, Montenegro
• Kumano, Japan
• Lifou, New Caledonia
• Lofoten Islands (Gravdal), Norway
• Lombok, Indonesia
• Loreto, Mexico
• Maldives (Male), Maldives
• Mare, New Caledonia
• Margaret River (Busselton), Australia
• Maui (Lahaina), United States
• Mayotte, France
• Mayreau (Saline Bay), St. Vincent / Grenadines
• Miyakojima, Japan
• Monte Carlo, Monaco
• Monterey, United States
• Moorea, French Polynesia
• Mystery Island, Vanuatu
• Nanortalik, Greenland
• Newport, United States
• Nha Trang, Vietnam
• Nosy Be, Madagascar
• Olden, Norway
• Phillip Island, Australia
• Phuket, Thailand
• Port Arthur, Australia
• Port Douglas, Australia
• Portofino, Italy
• Princess Cays, Bahamas
• Puerto Chacabuco, Chile
• Puerto Montt, Chile
• Puerto Quepos, Costa Rica
• Punta Arenas, Chile
• Qaqortoq, Greenland
• Rangiroa, French Polynesia
• Red Bay, Canada
• Saint Helena, United Kingdom
• San Juan del Sur, Nicaragua
• Santa Barbara, United States
• Santorini, Greece
• Sardinia (Alghero), Italy
• Savusavu, Fiji
• Seychelles Islands (Praslin), Seychelles
• Seydisfjordur, Iceland
• Shetland Islands (Lerwick), United Kingdom
• Sibenik, Croatia
• Sihanoukville, Cambodia
• Sitka, United States
• Sorrento, Italy
• St. Barthelemy, French Overseas Territories
• St. Johns, U.S. Virgin Islands
• Stewart Island, New Zealand
• Toba, Japan
• Virgin Gorda, British Virgin Islands
• Wewak, Papua New Guinea
• Willis Island, Australia
• Yorkeys Knob (Cairns), Australia
• Zanzibar, Tanzania

Shore Excursions: As your destination experts, we offer a variety of experiences ashore. We recommend you review our shore excursion offerings and make your selections. Each excursion is noted with the level of mobility. Accessible shore excursions may not be available in some international ports, and not all port facilities are designed with accessible features. Do contact us in advance with any questions or for assistance with your accessible shore excursions. A completed Mobility Questionnaire will help guide us with these arrangements. Once onboard, our shore excursion team is available to assist with your adventures ashore.

For general questions about your cruise vacation, visit our  Contact Us page .

Send  Mobility Questionnaire (PDF) , requests for Sign Language Interpreters, Accessible Transfers and Shore Excursions to our Access Office. Email:  [email protected]

Prescription Medication

In the event of unexpected travel delays and emergencies, please remember to bring additional prescription medication for at least 2 weeks beyond the length of the cruise. Also bring a list of the names, strengths and dosages of all medications in case refills are required.

Norovirus is a very contagious virus that causes vomiting diarrhea. You can get norovirus from having direct contact with an infected person, consuming contaminated food or water, or touching contaminated surfaces and then putting your unwashed hands in your mouth. There are several measures which have been placed to prevent and contain illnesses on our ships that meet or exceed standards set by the U.S. Centers for Disease Control and Prevention. 

The simplest way for you to stay healthy is to frequently and thoroughly wash your hands with soap and water, especially before eating and after using the toilet. You’ll also find hand sanitizers located throughout the ship for your use after washing your hands. If you feel ill during your voyage, please immediately the ship’s medical team.  For more information on Norovirus,  visit the CDC’s website .

Vaccinations

Vaccinations*

Information regarding required vaccinations for your cruise or cruisetour is listed on your Travel Summary (if applicable).

We recommend seasonal influenza vaccinations for all guests. Furthermore, you are strongly urged to seek advice from your healthcare provider or an approved public health advisory service to identify any specific vaccination or health precautions required for each port of call. For example, you may wish to reference the  World Health Organization (WHO)  or the  United States Centers for Disease Control and Prevention (CDC) . Some countries strictly enforce certain health requirements, in which case you may be required to present a completed and original vaccination certificate. Failure to present appropriate vaccination documentation at embarkation will result in guests being denied boarding.

IMPORTANT: Vaccination requirements vary by destination and do change from time to time. Guests should check with their Travel Advisor or contact the United States Centers for Disease Control and Prevention (CDC) to verify current regulations. 

COVID-19 vaccination may be required for your cruise during, and after the COVID-19 Pandemic. Please refer to the latest local public health authority guidelines.

*This information is provided as general guidance. Because governmental and medical vaccination requirements and recommendations change periodically you must check with your Travel Advisor, government authorities for the countries you will visit and/or medical professionals to determine or verify the actual requirements and recommendations at the time of sailing. Princess assumes no liability for the guest's failure to do so.

Guests undergoing dialysis should be aware that our ships’ medical facilities are similar to those of an urgent care center. While we do have trained medical professionals on board, they are not equipped to provide specialized care for dialysis patients. Should an emergency situation arise during your cruise, it is recommended that you be prepared to provide a complete list of medical conditions, medications, and allergies to the medical center.

Although we strongly recommend against undertaking the risks involved, Princess Cruises will allow a guest requiring peritoneal or hemodialysis to travel on our ships  at the guest’s own risk . It is recommended that a guest requiring dialysis consults with his or her nephrologist prior to making travel arrangements.  You should be stable on your dialysis treatments for a period of at least 12 months prior to sailing.

• Among the many recognized risks to dialysis patients are:
• Pericarditis
• Cardiac tamponade
• Congestive heart failure

Recognized risks associated with hemodialysis used in the treatment of kidney failure include but are not limited to:

• Low Blood Pressure
• Clotting of the vascular access
• Muscle cramps

Before booking a cruise, the treating nephrologist should consider carefully the following:

• There is no nephrologist available on any of the Princess cruise ships for dialysis patients.
• Ships are not equipped with back-up battery support for dialysis related equipment.
• A guest may be at sea for several days without any immediate hospital and/or specialist back up, and if the itinerary is not within the U.S., the availability of specialized shore side facilities can be extremely limited.

The risks to the guest who misses an appointed treatment are very serious, with little recourse available while at sea. The guest assumes these risks when a ship is prevented from entering a planned port of call for any reason.

Guests are expected to make all arrangements regarding dialysis, whether self-administered on board or at a shoreside facility. Environmental Officers can assure that dialysis waste disposal policies are followed, including providing the stateroom with a closed lid waste receptacle lined with a bio-hazardous bag for care of bags or pouches of bio-hazardous waste.

Finally, you should be aware that there are charges associated with being treated in the medical facility during your cruise, and that ordinary trip travel interruption insurance does not generally cover such treatment costs if you require medical consultation or treatment. An itemized bill will be provided which can be submitted to the guest’s health insurance company after the required treatment is charged to the onboard account.

If you will require oxygen supplementation during your sailing, please contact our Health Services Team by emailing  [email protected] . You will be asked to send a letter or prescription from your doctor. You will also be required to let us know the type of equipment you will be using and whether you will be bringing your own supplies or if you will be having the equipment delivered to the ship. 

Pregnant women are not allowed to sail if they are entering the 24th week of their pregnancy by the last day of the cruise. 

All pregnant women are required to produce a physician’s letter stating that mother and baby are in good health, fit to travel and the pregnancy is not high risk. The letter must also include the estimated date of delivery (EDD) calculated from both Last Menstrual Period (LMP) and ultrasound (if performed). 

Please ensure you have your doctor’s letter with you when you embark.

Restrictions or precautions may apply to pregnant guests, during the COVID-19 Pandemic – please review the COVID-19 section.

Sharps Disposal

If you will be using sharps of any kind, including needles, lancets, or blades, for your safety and the safety of others  you must utilize a sharps container . To dispose of sharps while on board, request a sharps container from your stateroom steward.

Before You Leave for Your Cruise

Complete the pre-boarding OceanReady® steps and access Cruise Personalizer to book shore excursions, onboard reservations such as Lotus Spa and much more!

OceanReady® QR code and Luggage Tags

If you’ve completed the required  OceanReady® steps  and have your Medallion® device, you can expect a streamlined embarkation.

If you have not received your Medallion wearable ahead of time, you will be asked to show your OceanReady QR code to terminal personnel during the health screening process and once again at check-in. This code can be accessed through the Princess® Cruises App on your smart device. To streamline the check-in process, we ask that you print your OceanReady QR code. Your OceanReady QR code only becomes available once you complete your health questionnaire and accept passage contract and acceptances.

Please remember to have your Medallion device, mobile device with the Princess® Cruises App downloaded, and your luggage tags when you get to the terminal.

Printing your luggage tags is fast and easy! Beginning 75 days prior to sailing, you can print your luggage tags once the booking is paid in full and we’ve been provided with all your guest immigration information and credit card registration.

Simply log-in to Cruise Personalizer®  to access and print this information!

Age Requirements/Traveling with Children

Age requirements Guests under the age of 21 years must travel in a stateroom with a guest 21 years or older who shall assume responsibility for their care during the cruise. For family groups booking multiple staterooms, the minimum age for each stateroom is 16 years of age, provided they are traveling with a parent or legal guardian. We are unable to accept group reservations for student or youth groups that do not conform to our minimum age requirements. Each guest agrees and warrants that he/she will supervise any guest in his/her care at all times to ensure all policies, along with all other rules of the Carrier and ship, are strictly adhered to by all guests under their supervision.

Passport requirement when minors travel with one adult on voyages governed by the U.S. Western Hemisphere Travel Initiative (includes travel within Bermuda, Canada, Caribbean, Mexico & United States)

When minors (any guest under the age of 18) are traveling with only one adult 21 years of age or older, Princess requires that all guests possess a valid passport. Carrier has implemented this requirement so that your party remains together should an emergency arise that requires one or more in your party to disembark in a non-U.S. port. Carrier cannot guarantee that all members of your party are allowed to disembark with just a WHTI-compliant document or birth certificate. Failure to present a valid passport for all guests traveling together results in denial of boarding without refund of the of the cruise or cruisetour fare.

Minimum Age Requirements: Infants must be at least 6 months of age at the time of embarkation in order to sail. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days.

Cruisetours:  The minimum age for escorted cruisetours is 5 years.

Car seats US and Canadian regulations require that children up to the age of 8 years old may be required to travel in a car seat, booster seat or other child restraint system. When being transported by car, taxi, limo, van or shuttle, it is your responsibility to know the regulations and provide the applicable child restraint system.

Infants/Young Children and Swimming Pools Parents/guardians are reminded to bring their children dressed in appropriate attire with towel and sunscreen. Youth staff will not conduct children's activities in the adult or splash pools. Parents must supervise their children at all times when using the pools. Infants and young children in diapers and/or swim diapers, and children who are not toilet trained are NOT permitted in any of the pools or spas due to public health concerns.

Our policy is strictly observed on board and is intended for the public health safety of all guests.

Documents for guests under the age of 18 Several countries require special documentation for children traveling with only one parent or with neither parent; these requirements are subject to change without notice. Many foreign countries require any single parent or guardian to bring a permission slip for the minor to travel abroad. It is your responsibility to ensure that you possess the proper documents for all of the countries that you will visit. Please verify requirements with the consulates of the countries visited prior to your cruise.

For guests under 21 years of age or those who are traveling with children, please note:

• Entry into the disco after 10 p.m. is limited to guests 18 years and over. Be sure to check with the Youth and Teen Centers for special dance parties designed for kids and teens.
• Children who are toilet-trained and accompanied by a parent or guardian are permitted in the sauna and hot tub(s) unless otherwise specified.
• Guests under the age of 13 are allowed in the evening entertainment show lounges if they are with their parent or guardian.
• In line with domestic U.S. age limits, as well as our company policy, the casino, cash prize bingo and horse racing are reserved for guests 18 years and older. Picture identification may be requested.
• Guests under the age of 18 are prohibited from purchasing cigarettes or tobacco products while on board.

Youth programs Princess offers our Camp Discovery Youth Program, where your little ones will have engaging, supervised activities designed specifically for them. The Treehouse (for ages 3-7) and The Lodge (for ages 8-12) give kids the chance to enjoy everything from arts and crafts, game tables, movies, and more.

Children are welcome on all Princess ships, facilities vary.

Don’t miss the orientation and registration meeting on the first night of your cruise. You and your children can meet the Youth and Teen staff and learn more about our exciting shipboard programs. Parents are always welcome to join their children in the Youth and Teen Centers.

ADDITIONAL REMINDERS Children under 3 are not permitted in the Youth Center unless accompanied by a parent at all times. Youth counselors cannot administer medication, bottle-feed, change diapers, or provide meal service. Private in-cabin babysitting is not available on any Princess ship. All children participating in the Youth Program must be potty-trained. Children who are not potty-trained are not permitted in hot tub or pool facilities.

CHILDREN WITH SPECIAL NEEDS Princess welcomes all children and teens ages 3-17 to participate in our programs. Let our counselors know of all medical and/or special needs for your children. We will make every effort to accommodate them. Please be advised that Princess Youth counselors do not offer individual one-on-one supervision.

JUST FOR TEENS And for cruisers age 13-17, we have The Beach House, a contemporary surf-themed lounge just for teens. The Beach House offers teens a range of activities including teen only dance parties, sports tournaments and talent shows. Or, have fun meeting other teens with the Dating Game. Those seeking a creative retreat will enjoy hip-hop dance classes, T-shirt painting, casino nights, mocktails, pizza parties or special teen-only dinners.

During voyages with a high number of families on board, we will make all efforts to accommodate interested parties. However, participation in our program cannot be guaranteed. Hours of operation may change to better serve our guests.

Pre-pay your Crew Appreciation

For your convenience, if your fare did not include pre-paid crew appreciation, we're pleased to offer you the ability to pre-pay the crew appreciation that is included in your folio on board at the end of your cruise. You can also utilize this service as a gift for someone else who may be cruising.

To simplify the tipping process for our guests, a discretionary crew appreciation of $16.50 per guest for suites, $15.50 per guest for mini-suites and $14.50 per guest (including children) in all other staterooms, per day, is automatically added to your shipboard account on a daily basis. The crew appreciation is a daily (adjustable) amount added to your onboard account and pooled in order to recognize the many crew members in the Bar, Dining, Entertainment, Housekeeping, Guest Services, Galley and Onboard Revenue areas and entertainment areas throughout our fleet who contribute to the guest experience. 

To take advantage of this service,  login to Cruise Personalizer to pre-pay online , or simply call 0344 338 8663 and reference Special Service Item #0591. Pre-payment is available up to 2 days prior to departure.

Pre-pay Beverage Packages

Pre-paying beverage packages offer a great way to save time at embarkation, if one was not included in your fare. From a bottle of wine to beer specials to our Plus Beverage Package* option that features cocktails, fountain sodas and bottled water, there's a beverage package to quench every thirst.

To take advantage of pre-payment,  login to Cruise Personalizer to pre-pay online , or simply call 1-855-500-7690. Pre-payment is available up to 3 days prior to departure.

*Please note:  Beverage Packages  are calculated based on the total number of days of your cruise. Plus Beverage Package does not include bottles of wine; however, wine is available at a 25% discount from the menu price when purchased from bar or dining room locations by guests with a Plus Beverage Package.

Package is NOT available for purchase within 3 days of sailing and is NOT available for voyages 2 nights or fewer. Package must be purchased for full length of voyage, cannot be shared, is non-transferable, and is non-refundable within 3 days of sailing. Alcoholic drinks are limited to 15 beverages per 24 hour period (non-alcoholic beverages do not have this limitation).

Pre-reserving Lotus Spa Appointments

The Lotus Spa offers a tranquil environment where you can renew your mind and body with restorative spa therapies from around the world.

To help you unwind, the Lotus Spa offers a full range of personalized spa treatments, including hair and beauty services, massage, sensuous wraps, aroma therapies and even teeth whitening.

Spa advance reservations are accepted between 120 to 7 days prior to departure. Guests must be 18 years or older to indulge in any body treatments and at least 16 years of age to utilize the fitness facilities. Other Spa services are available  to guests 13 years and older when accompanied by an adult.

Booking Shore Excursions

Book a shore excursion with Princess® to make the most of your time ashore in your destination. Princess offers a variety of experiences perfect for those visiting a port for the first time, experienced cruisers, families, and more. We offer excursions focused on sightseeing, culture & history activities & adventure, and nature & wildlife – many endorsed by our partners, Discovery and Animal Planet. You can book your shore excursion online with Cruise Personalizer® when you book your cruise and up to 5 days before you depart. Please note, unless otherwise specified, shore excursions are advertised and booked in US Dollars.  Learn more about our ports and excursions .

Guests with disabilities should  email the Access Office  for assistance with accessible shore excursions. The Access Office works in partnership with our Shore Excursion department who will assist and advise you directly of your options. Please be advised that accessible shore excursions may not be available in some international ports.

Ship Deck Plans

We make it easy for you to get to know your ship, so that you can start your vacation on the right foot. With interactive deck plans and virtual tours, you’ll be able to see your ship before you board.

Port Driving Directions

Visit our  Cruise Ports & Hotels page  for general port information (including driving directions to the port) and hotel packages.

• Travel & Transportation

Before you board, make your vacation as seamless as possible with some helpful details on booking flights, transfers and port driving directions.

If you purchase a Princess airport-to-ship transfer, you’ll be met by a uniformed Princess representative at the embarkation port airport.

For domestic U.S. flights, you’ll be met near the luggage claim area. For international flights, you’ll be met as you exit the secure customs area. Make sure you claim all your luggage prior to exiting the luggage claim area.

From the airport, you’ll be transferred to your ship or hotel. But if you haven’t purchased your air travel arrangements from Princess, you must provide us with flight details prior to purchasing your transfer.

And if you require special assistance, be aware that lift-equipped transportation may not be available in your port of embarkation or disembarkation. Arrangements must be secured in advance to accommodate your needs.

For transfer arrangement details, please contact your travel agent, call 1-800-PRINCESS or  visit Cruise Personalizer® .

Travel Tips

For the latest information regarding what to bring, what to leave at home, and what to generally expect while traveling, please  visit the Transportation Security Administration website .

For current travel warnings issued by the State Department for countries Americans should avoid, please  visit the U.S. Department of State website .

For general travel information issued by the State Department, please  visit the U.S. Department of State website .

Book Air Travel

We are pleased to offer Princess EZair℠ program, featuring low prices with flexible fares that can be changed up to 45 days prior to departure with no fee. † Princess EZair offers real-time, competitively-priced flights that are customized to when and where you sail. It also offers Late Arrival Protection – something not offered by other major air booking websites.

Benefits include:

• Flights That Fit Your Cruise – Get personalized suggestions based on when and where you sail.
• Low Fares on Flights – Access fares lower than most public prices. We pass the exclusive savings we enjoy because of the high volume of flights we sell on to you. See for yourself!
• Flexibility to Change Flights – Cancel flexible airfare up to 45 days prior to departure with no fees. Plus, book flights now with no amount due until cruise final payment.
• Same Day Late Arrival Protection – Rest easy that you'll make your cruise if flights are delayed or canceled on the day of travel and get home if you miss flights because of your cruise or transfer.
• Getting flight quotes is simple – Visit princess.com (1. Find a Cruise 2. Select "View Details" 3. Select "Flight Quotes"), contact us or ask your Travel Advisor about Princess EZair.

If you have not booked a cruise yet,  search for cruises and airfare.

†No charge penalty until 45 days prior to departure for Flexible fares only. Restricted fares are non-refundable and must be paid in full at the time of booking.

Seat assignments are not guaranteed and are subject to change without notice due to schedule changes, equipment changes or other unforeseen circumstances. Princess has no control over seat assignments, and any changes are at the discretion of the airline. We recommend that guests contact the airline(s) directly, once you receive your air notification, to request specific seats.

Flight Guidelines for Non Princess Flight Guests

Princess Cruises has established the following air flight guidelines for guests who choose to purchase air from a source other than Princess. Please select the port(s) of embarkation and/or disembarkation from the list below to view the air flight guidelines.

The times listed below are subject to change. 

• Adelaide, Australia
• Anchorage (Whittier), United States
• Athens (Piraeus), Greece
• Auckland, New Zealand
• Barcelona, Spain
• Boston, United States
• Brisbane, Australia
• Buenos Aires, Argentina
• Copenhagen, Denmark
• Dubai, United Arab Emirates
• Fort Lauderdale (Port Everglades), United States
• Galveston, United States
• Hobart, Australia
• Honolulu, United States
• Dover, United Kingdom
• Southampton, United Kingdom
• Los Angeles, United States
• Melbourne, Australia
• New York, United States
• Orlando (Port Canaveral), United States
• Perth (Fremantle), Australia
• Quebec, Canada
• Rome (Civitavecchia), Italy
• San Francisco, United States
• Santiago (San Antonio), Chile
• Seattle, United States
• Singapore, Singapore
• Sydney, Australia
• Vancouver, Canada
• Tokyo (Yokohama), Japan

Flight or Weather Delays Contact Numbers

If you encounter unforeseen flight or weather-related delays, you’ll need to advise accordingly:

• If you have booked EZair, please contact the Princess En Route Desk for assistance with rebooking options.
• If you have made independent flight arrangements and have not booked Princess Vacation Protection, please contact the Princess En Route Desk so they can inform the ship of your delays.

Princess En Route Desk Contact Info:

• Within the U.S. or Canada, please call 1-800-545-0008.
• Outside of the U.S. or Canada, please call 1-661-284-4410.
• Within Australia, please call 13 24 88.

If you have booked Princess Vacation Protection and have made independent flight arrangements (have not booked EZair) call the travel assistance provider under the plan:

• Within the U.S. or Canada: 1-877-303-5909.
• Outside of the U.S. or Canada, call collect: 1-516-342-4594.
• What To Pack for a Cruise

Items you may need to pack to make your time with Princess the best vacation ever!

Clothing Recommendations

You should dress for a cruise with Princess the same way you would for any stylish land-based resort.

Casual sportswear, including shorts, lightweight pants, sundresses, will keep you feeling fresh and looking your best while at sea and ashore in hotter climates.

We recommend you bring a sweater, a jacket or an all-weather coat for cool evenings, and for shore excursions, depending on your destination. Due to unpredictable weather, don't forget a hat or visor and a collapsible umbrella. Please be sure to bring proper clothing for visits to religious sites. You'll also want low-heeled, rubbersoled shoes for strolling on deck, as well as comfortable walking shoes or sandals to wear.

Princess makes it easy to know what to pack and what to wear when you’re dining on board our spectacular ships. There are two designations for dress codes: Smart Casual and Formal.

Smart Casual Guest attire should be in keeping with what they would wear to a nice restaurant at home.

• Skirts/dresses, slacks, blouses, and sweaters for women
• Pants and collared or dress shirts for men

Pool or beach attire, shorts, ball caps or jeans with fraying and/or holes are not welcomed in the dining room. Shoes must be worn.

Formal When formal nights are held, please observe the dress code in the dining venues for the enjoyment of all our guests.

• Evening gown, cocktail dress or elegant pant suit for women
• Tuxedo, dark suit or dinner jacket and slacks for men

Packing for Your Cruise

Follow these important luggage reminders:

• Essential medicines, travel documents, valuables and breakables should be hand carried in your possession at all times.
• Many domestic airline carriers now impose excess baggage fees for one or more bags and bags weighing over 50 lbs., so check with your carrier regarding weight restrictions.
• Princess will make every effort to assist you in safeguarding your belongings. But remember, you are responsible for your things at all times. Princess is not responsible for money, jewelry, cameras, binoculars, documents or any other articles you retain in your personal control.
• All luggage should have a sturdy personal identification tag that will not be lost or damaged in the course of typical airport and trucked luggage handling.
• On journeys including air travel, luggage will be subject to a considerable amount of handling and we would recommend that your luggage be of sturdy construction.
• Princess recommends that your travel protection is adequate enough to cover any possible loss or damage which may occur. Any loss or damage caused by Princess or an airline must be reported immediately to the responsible party.
• Preparing for an upcoming Alaska cruise? Be prepared to take on this amazing adventure with everything we recommend you bring in our comprehensive  Alaska cruise packing list.

Alcohol Policy

As provided in the Passage Contract, on the day of embarkation, guests are permitted to bring one 750ml bottle of wine or champagne on board per voyage, which will not be subject to a corkage fee if consumed in your stateroom. Additional wine or champagne bottles are welcome, but will incur a US$20/AU$30 (depending on shipboard currency) corkage fee each, irrespective of where they are intended to be consumed. Liquor, spirits, or beers are not permitted. Please remember that luggage will be scanned and alcohol outside of our policy will be removed and discarded.*

Alcoholic beverages that are purchased duty free from The Shops of Princess, or at ports of call, will be collected for safekeeping and delivered to the guest's stateroom on the last day of the cruise. A member of the ship's staff will be at the gangway to assist guests with the storage of their shoreside alcoholic purchases while The Shops of Princess staff will assist guests with shipboard alcoholic purchases.

*Princess is not responsible for any alcoholic beverages removed and discarded by shoreside security staff. Such items are not eligible for monetary refund or replacement. Guests found with prohibited items, including alcohol outside of the policy, may need to collect their luggage at a security checkpoint on board.

We strongly recommend you hand-carry all valuables and breakables, including jewelry, electronics and cameras as well as any medications.  Please read the Passage Contract  for limitations and responsibilities for lost items and baggage.

• Shore Excursions

Exploring destinations around the world is one of the highlights of your vacation, and the best way to do this is on a Princess Cruises Shore Excursion.

Safety Ashore

Our primary concern at Princess is your health, safety and security. We are in continuous contact with authorities concerning any travel advisories that might impact our cruises.

If the U.S. State Department advises against travel to specific locations we visit, we would make the necessary changes to the published itinerary. Although such itinerary changes occur infrequently, please understand that these changes are for your own safety and security and are beyond our control.

We remind all of our guests that they must ultimately assume responsibility for their actions while ashore. In this regard, we would like to remind you of some common sense precautions when visiting ports-of-call:

• Stay in the normal tourist areas and don’t travel to out-of-the-way places without the benefit of a guided tour.
• Do not leave any of your belongings unattended in public areas.
• Be generally aware of people and activities around you.
• Do not accept packages from anyone you don’t know personally.
• Keep a low profile–dress and behave conservatively.
• Be careful when eating and drinking ashore.

We will always adhere to local guidelines and protocols regarding the health and safety of our guests and crew.

We thank you in advance for following these recommendations, which we believe will enhance the enjoyment of your cruise.

Excursion Cancellation

Cancellation of Pre-Paid Shore Excursions:

If you have pre-paid a shore excursion and wish to cancel, the following shall also apply:

If a pre-paid shore excursion is cancelled five  (5) days or more  prior to sailing a refund of the pre-paid amount will be made in one of the following ways:

If there is a shore excursion balance for the guest named on the reservation being cancelled then the pre-paid amount shall be applied to this balance.

• If there is no shore excursion balance for the guest named on the reservation being cancelled then the pre-paid amount will be refunded to the credit card used to pre-pay the shore excursion. All refunds will be processed in due course, but delays should be anticipated. Please allow sufficient time for us to manage this process and know we are doing everything in our power to expedite where possible. We appreciate your patience and understanding.

If a pre-paid shore excursion is not cancelled within the above time frame or is cancelled during the voyage prior to the "Closing Time for Cancellation" listed for the particular excursion you wish to cancel, then the pre-paid amount will be refunded to the guest named on the pre-paid reservation as a shipboard credit on this guest's shipboard folio. Please note this is done regardless of which guest pre-paid for the shore excursion.

Cancellation of Pre-Reserved Shore Excursions

Due to the nature of excursions involving hotel accommodations, flights and private vehicles, these excursions are not refundable after the closing date, which is 30 days prior to sailing.

Due to the limited capacity and high demand for helicopter flights, any excursion involving a helicopter flight is not refundable unless cancelled no later than 12:00pm on the day after embarkation.

For other excursions in each port of call, a "Closing Time for Cancellations" is listed on the Shore Excursion Order Form found in your stateroom. This is the time when the bookings for the excursions in that port close and we notify the local operators of the final excursion requirements. You may cancel an excursion if it is prior to the closing time whether you reserve an excursion in advance of the cruise or book on board. However, we cannot cancel an excursion if it is past this closing time, nor will we refund an excursion on which you have reserved but do not to attend.

Cancellation of Alaska Land Excursions

Alaska Land Excursions, purchased through the Cruise Personalizer, may be cancelled up to three days prior to travel without any cancellation fees.  Land Excursions cancelled prior to the cancellation deadline will be refunded to the credit card that you provided in the Cruise Personalizer to purchase your tours.  Excursions cancelled within three (3) days prior travel are subject to a 100% cancellation fee, unless the operator, at their sole discretion, is unable to operate the program due to unforeseen circumstances.  All sales of tours booked while on your land tour are considered final at the time of purchase and are 100% non-refundable except in the case of an operator approved cancellation.

Multiple Excursions in One Port

If you choose to book more than one excursion in a single day, please allow at least 60 minutes between each excursion. All excursions depart from, and return to, the cruise ship pier. By scheduling in this manner, you will have sufficient time to take multiple excursions.

Tipping on Excursions

Tipping is a discretionary matter. It is, however, customary around the world, if one is pleased with their excursion, to tip the guide.

Here are suggested ranges (in U.S. dollars) to assist you in determining what amount is appropriate:

Please extend any tips on an individual basis, not as a group.

Excursion Timing

One very important feature of taking an excursion organized by Princess is that we closely monitor the departures and returns of all excursions. Therefore, our ships do not sail until all of our organized excursion transportation has returned, so you can be assured that you won't miss the ship. Please keep in mind that when you make your own arrangements in port, or if you leave an organized excursion, we will no longer be aware of your whereabouts; so be sure to schedule yourself with ample time to return to the ship before it sails.

Excursion Companies

All excursions are operated by local, independent companies and not by Princess. We selected only the most reputable companies available to provide your excursions. The companies providing your excursions are selected by Princess based on their excellent reputation for service and safety.

Children’s Excursion Pricing

Select excursions offer child pricing. Our reservation system will automatically apply a child rate if one is available on eligible tours when you make your reservation. Once on board, check your excursion tickets to ensure you have received the correct number of child tickets. If you have received the incorrect number of child tickets, visit the Shore Excursion Desk as soon as possible to make any necessary adjustments. Child prices are not available for excursions involving flights or hotel stays. Toddlers aged 2 and younger sitting on a parent's lap (not occupying a seat), are not charged for most excursions. If a parent would like their infant to occupy a seat or would like to utilize a safety seat, the parent must purchase an excursion ticket for the infant at the published excursion price. Parents are also responsible for bringing a safety seat for their child.

Excursion Age Restrictions

For most excursions, there is no minimum age for children as long as they are accompanied by a parent or guardian. Guests under the age of 18 years cannot participate without a parent or guardian. A few operators may allow an unaccompanied minor on an excursion if a waiver is signed by the parent or guardian in the operator’s presence.

Guided Excursions

All excursions include local English-speaking guides except for "On Your Own" excursions and where otherwise noted.

Where possible, time for shopping has been allowed within the framework of some excursions. However, excursions are not primarily designed for shopping, and time allowed for this purpose may be limited.

You May Also Like

• Before You Leave for Your Cruise
• Cruising with Family & Kids
• Dining & Nightlife
• Keeping in Touch
• Disembarkation
• Report a Lost Item or Luggage
• Onboard Stateroom Account
• Alaska Cruisetours
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• Australia Cruisetours
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Common questions and topics

Princess MedallionClass® FAQ

Crew Appreciation

Dress Code and What to Pack for a Cruise

Future Cruise Credits (FCC)

Travel Documents

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Princess Cruises Pre‐Employment Medical Protocol for US Residents

The following Pre‐Employment Medical Protocol for US Residents first time employed on Princess Cruises ships describes the procedure for arranging medical examinations for US resident crew and staff members.

•  Crewmember receives a customized PEME letter from Fleet Personnel which outlines 

the procedure to be followed. (see attachment) 

•  The crewmember telephones WorkCare at 1‐800‐455‐6155 to make an appointment 

with an approved doctor closest to them. They will also take a payment deposit in one 

of the following forms: money order, bank draft, credit card, or cheque.  A penalty fee 

will be charged for no shows or late cancellations.  The examination should be 

performed no later than one month prior to the join date. 

•  WorkCare emails the crewmember the medical examination forms. 

•  The crewmember prints the examination forms and completes the self declaration on 

page one of the Seafarer’s Medical Examination. 

•  Crewmember takes all the examination forms, two passport photos and a valid I.D. to a 

WorkCare designated doctor and undergoes an examination. 

•  A copy of a dental fitness certificate issued from a registered dentist within two years 

must be taken to their appointment.   

•  Once completed, the approved examining physician sends the examination findings to 

•  The central designated WorkCare physician reviews the findings and laboratory results 

and makes a fitness determination based on the Company medical standards. 

•  WorkCare is responsible for storing all the original documents under HIPPA regulations. 

WorkCare must also scan all documents for email dissemination.  

•  If declared FIT WorkCare emails, within two weeks, the examination findings, laboratory 

results and fitness certificate to the crewmember’s email address. 

•  The examining PEME facility will not issue certificates or exams to any Princess Cruises 

email addresses.  These documents will only be sent to personal email addresses. 

WorkCare separately emails only the fitness certificate to: 

[email protected] .   The subject heading of the email must 

contain the following:  Crewmembers Name_Crew ID#_Department_Rank.  The 

expiration date of the certificate must be entered into MAPS. 

•  The crewmember prints all their medical examination findings, laboratory results and 

certificate and takes them to the ship when joining. These will be reviewed by the ship’s 

•  It is the Crewmembers responsibility to ensure that their medical certificate is valid for 

the length of their entire contact. 

•  All questions relating to medical certificates, including requests for appeals,  must be 

addressed to the PEME Review Team, Tel: 1‐661‐753‐2676, email: 

[email protected]  

Ships & Ports

Princess Cruises

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• Princess Cruises

Sapphire Princess

• 2024-06-15 - 2024-07-12

Eligibility: Princess Cruises

Interline rates are special discounts for employees of commercial and cargo airlines (including air traffic controllers), as well as GDS companies. Interline can only be booked through designated Interline Agencies.

Effective 2024, this program is being extended so that each cabin with an eligible employee, as defined below, may bring along additional cabins on the same sailing at the interline rate for friends & family. Space is capacity controlled. Proof of eligibility may be required. When submitting proof of eligibility, please provide the names and booking numbers of airline/GDS employees, eligible participants and non-airline companions traveling.

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• Employees of Global Distribution System (GDS) companies such as Travelport, Amadeus and Sabre

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Applicable to agencies based in North America only.

If the Airline Employee is deceased, the benefits of the Interline fare are still applicable for as long as the guest can supply the appropriate verification/ID currently required.

As stated above, eligible participants must be employees of commercial or cargo airlines, air traffic controllers or GDS companies. Helicopter operators and private or charter airline companies are not considered commercial airlines and do not qualify for interline rates.

7-nt Alaska Sapphire Princess

Save on things you're going to do anyway, like drinks, Wi-Fi, and crew appreciation, with a Princess Plus package deal! For just $60 per day per guest , you'll enjoy:

• Wi-Fi (1 device per guest)
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• Unlimited juice bar
• Premium desserts (2 per day)
• Fitness classes (2 per cruise)
• NEW 2 casual dining meals per guest
• NEW OceanNow® delivery
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You'll save a whopping 50% overall!

Ask your PERX Vacation Consultant about adding this value pack to any Princess Cruises booking, and yes, that includes your discounted interline rates! 1-888-737-9266

As you set your sights on the wonders of the world, let Sapphire Princess indulge your every whim. Over 700 balconies, world-class gourmet dining and dazzling entertainment options are just the beginning of your sea-going adventure. Dance the night away, enjoy casino gaming or relax and rejuvenate body and mind at the Lotus Spa.

Enjoy the world-class cuisine of renowned chef Curtis Stone with "Crafted by Curtis" dishes available in the main dining room. Or head to the heart of the ship for live entertainment in the signature Italian-inspired piazza. While you’re there, mingle with fellow guests, enjoy paninis and pastries in the 24-hour International Cafe and a wide variety of wines by the glass at Vines Wine Bar.

Relax in the luxurious spa-inspired top deck retreat, reserved just for adults. The Sanctuary features plush lounge furniture, attentive Serenity Steward service, soothing music, healthy beverages and spa fare, and even an open-air massage in your own private cabana!

Both day and night, the exclusive open-air poolside amphitheater is the go-to destination for feature films, thrilling concerts and exciting sporting events such as live football games. Cozy up under a fleece blanket in the comfortable lounger, feast on complimentary freshly-popped popcorn and enjoy that exciting car chase or mystery thriller on the giant screen.

Ship Length: 950 Gross Tonnage: 116,000 Cruising Speed: 22 knots Total Staff: 1,100 Guest Capacity: 2,670 Ship Class: Gran

Twin beds that make up into a queen-size bed. Refrigerator and TV. Spacious closet. Bathroom with shower. Approximately 168 to 182 square feet.

Twin beds that make up into a comfortable queen-size bed. Picture window (categories E-HH obstructed). Refrigerator and TV. Spacious closet. Bathroom with shower. Approximately 183 - 194 square feet.

Twin beds that make up into a comfortable queen-size bed. Balcony. Refrigerator and TV. Spacious closet and desk. Bathroom with shower. Approximately 237 to 307 square feet, including balcony.

Twin beds that make up into a queen-size bed. Separate sitting area with sofa bed and desk. Balcony. Two televisions. Refrigerator. Walk-in closet. Bathroom with tub and shower. Approximately 354 square feet, including balcony. (Category AE has twin beds and no bathroom tub)

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• Princess Cruises

Rude employees on Princess

By kris621 , January 30, 2008 in Princess Cruises

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My boyfriend and I just got back from a week long Caribbean cruise on the Grand this past Saturday. All in all, we had a wonderful time, and found the majority of the staff wonderful.

We did, however, have a few incidents that did leave a bit of a sour taste in my mouth. I, of course, understand that these few employees don't represent the entire Princess line, but I am curious as to if anyone else has had bad experiences with staff members.

I'm 22, my boyfriend is 25, and we went with another couple who are both 21. Here's what happened-

1. We went to the Skywalker nightclub the first night we were there. No one ID'd us upon entry, so we went about ordering several rounds of drinks to celebrate our vacation. Everything was fine, until my friend and I changed our mind about some shots we had ordered and asked our waiter if we could cancel them, saying we were tired and wanted to go to bed. Our very friendly waiter suddenly turned very rude and said, "Well show me some ID to prove that you're allowed to be in here, then." - We left without even showing it, and didn't go back to the nightclub for the rest of the trip. I understand the need to ID those who look like they may be underage, but if you're going to enforce that rule, do it from the start - not when you've stopped milking all our money out of us.

2. Pop cards. My boyfriend and I both bought one, and as you repeat cruisers know, we get a "Coke" sticker on our cruise card. Several times, we would see one person order 2 or even 3 Coke's with one card. One day, I was waiting at the bar and I realized I only had my card with me, not my boyfriends. The older gentleman beside me used his one card to order 2 Coke's, but when I tried to do the same thing with the same bartender, I was told you need one card for every drink. Again - fine - but enforce this rule with EVERYONE. It's just like going to the grocery store, and the person in front of you is treated really well by the cashier, and you get to them and they totally ignore you. Poor customer service, IMO.

3. My friend and I were coming back from the pool and we knew our boyfriends were in the casino, and we wanted to find them to let them know we were going back to our rooms to get ready for dinner. We got a little bit mixed up on where we were, so we asked two women who worked for Princess where the casino was. They looked and us and rudely said, "You're not allowed to go there." At first I thought they were just kidding, and I realized they weren't. I said, politely, "excuse me?" And they said, "In order to go to the casino, you need to be at least 21, and neither of you are" - to which I said, "Well we are, and we're just passing through to tell our boyfriends something" (note, at the front of the casino, it says you're allowed to pass through the casino for transportation if you are under 21). The women said, "Well, you'll have to provide photo identification, which I doubt you-" to which I interrupted her and said, "I do have ID, I'm 22, and I just want to know where the casino is so I can find my boyfriend." They finally gave in and told us where it was, and we left.

This incident upset me the most. I realize that we look younger with no make up on, damp hair, and just beach cover ups - but they were VERY rude and could have handled that a lot better than they had.

Other than that, a wonderful cruise, and can't wait to cruise again.

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Sorry, double post

I'm sorry that you experience the rudeness that you did. But like you said there's always the few that make a bad impression.

That being said, I sailed on the Grand last November and found that the overall feeling on the ship was tense and a lot of the staff seemed very overworked. A ship's management has a lot to do with how well the staff appears, and it would appear that they, the management, are doing a rather poor job of keeping people happy about thier jobs on this ship.

The It Girl

Did you get the names of the employees? You should report them so someone can teach them a lesson.

I can relate with your experience. We have felt "discriminated" against because we look yonger than we are (both DH and I are 37). On repeat cruises on the same ship, the same Maitre D's would pretend like we didn't exist, and pass our tables every night on the way to the tables with the older gentleman. Only once 6 Princess cruises did a Maitre D come over to our table. I guess we should just be happy that we look young for our age!

Certainly no one enjoys running into a rude person, employee or passenger.

In the future, you should report rude employees to the Passenger Services Director, so corrective action may be taken.

Absent that, an appropriate comment in the "critique sheet" often helps. (I"m having a mental bock at the moment, and don't recall what Princess calls the post disembarkation critique sheet.)

Certainly no one enjoys running into a rude person, employee or passenger.   In the future, you should report rude employees to the Passenger Services Director, so corrective action may be taken.   Absent that, an appropriate comment in the "critique sheet" often helps. (I"m having a mental bock at the moment, and don't recall what Princess calls the post disembarkation critique sheet.)

Do you think it's too late to write something to Princess? I'm not usually one to complain, and I don't except a voucher or anything like that, but I do think that Princess would appreciate hearing my experiences, both positive (our room steward, German, was incredible) and negative.

I'm sorry that you experience the rudeness that you did. But like you said there's always the few that make a bad impression.   That being said, I sailed on the Grand last November and found that the overall feeling on the ship was tense and a lot of the staff seemed very overworked. A ship's management has a lot to do with how well the staff appears, and it would appear that they, the management, are doing a rather poor job of keeping people happy about thier jobs on this ship.

Actually now that you mention it, looking back it did seem like a lot of their staff seemed very tense.

makeyourself

You should write a letter for sure!! That is completely unacceptable!

If you can afford to go on a cruise, at any age- your money is just as good as someone else's and you should be treated as such.

I am 25 but I honestly get carded at movie theaters (yes movie theaters for rated R movies) but its such a blessing because when I'm 30 I'm gonna love it even more!! So awesome for you two :p

But write that letter, word it well and try to remember what time you were where and try to remember what the staff looked like etc to include it.

No one should be treated like that!!

Shame on Princess

If that happens to me in two weeks, you bet your a$$ I'll raise all hell

IMHO, it is never too late to offer constructive criticism that will help someone improve customer service. That said, unless you know the names or can otherwise identify the people well enough to let Princess identify them, it will be pretty difficult for them to take corrective action.

Understandable, without names it's hard for them to do much - but if they have meetings with all staff or staff bulletins or....something to that extent...perhaps it's something that could be mentioned in general for future cruisers.

You should write a letter for sure!! That is completely unacceptable!   If you can afford to go on a cruise, at any age- your money is just as good as someone else's and you should be treated as such.   I am 25 but I honestly get carded at movie theaters (yes movie theaters for rated R movies) but its such a blessing because when I'm 30 I'm gonna love it even more!! So awesome for you two :p   But write that letter, word it well and try to remember what time you were where and try to remember what the staff looked like etc to include it.   No one should be treated like that!! Shame on Princess   If that happens to me in two weeks, you bet your a$$ I'll raise all hell

Agreed on all accounts - and have fun cruising! What ship are you on & where are you going??

thanks Kris! I'm on Crown and we're doing the southern itinerary out of San Juan with Barbados, Antigua, St. Lucia, St. Thomas, and Tortola.

We're in St. Thomas on Valentine's day and I'm also going with my boyfriend. Is that not the best V-Day thing to do? And dinner is already included! hahaha [told him I still want flowers though] its the formal night too

FYI, St. Thomas can be a great place to buy jewelry, especially diamonds.:p

Can I like just give you my boyfriends cell phone number right now????? ;) :eek: ;)

thanks Kris! I'm on Crown and we're doing the southern itinerary out of San Juan with Barbados, Antigua, St. Lucia, St. Thomas, and Tortola.   We're in St. Thomas on Valentine's day and I'm also going with my boyfriend. Is that not the best V-Day thing to do? And dinner is already included! hahaha [told him I still want flowers though] its the formal night too

As we speak I'm looking up my next vacation for next year, and making sure it includes Vday, haha. Have a wonderful time!

Guest arowe6

The same thing happened to me on the CB back in November. Granted, I'm only 21 and I look very young (which I don't complain about :) ). But there were nights when I would be in the casino (with my ID, of course) and a casino worker would come over and POINT at me and say "HE'S RIGHT HERE" and then someone in a suit would walk over and ID me.

Now, I have no problem with people asking for my ID (or anyones elses) to make sure everyone is "of age." However, I think it was the way in which it was handled that makes it inappropriate. You don't have to point and shout. That seems rude and rather condescending.

There is no excuse for rude behavior on the part of the staff or crew on board and it should be addressed, however it would be better to address it at the time on board - it's difficult to follow up after the fact, especially if the name of the staff or crew member is not known.

That being said – and at the risk of being called a snob – behavior by passengers on board has degraded over the last few years. Passengers themselves are rude and demanding and it may be that crew members are constantly on edge because of passenger behavior. Once you see a crew member berated to tears by a passenger over a small issue, you start to feel sorry for all of them. As I stated above, there’s no excuse for rude behavior, but this might explain some of it.

Oh this post reminded me to report a RUDE photographer on my Caribbean cruise on 1/13

here's my story:

I walked in to the main plaza on formal night and just happen upon my aunts and mother taking formal pics...

what did i do, pulled out my dig camera and wanted to take a snapshot.

before i could do it, my mother shouted out, NO YOU CANT DO THAT we ask already!!!

well just as my mother said that, the Photographer spun around and told me "NO PHOTOS I SAW YOUR FLASH U MUST DELETE THE PIC"

well i didn't take a pic. so i told her that..

then she went off and said "I SAW YOUR FLASH SHOW ME YOUR CAMERA"

with her palms out at me.

well i was shocked by her asking me even, and i said I BET you 10 dollars i didn't... as a joke.

she stood there and said i must show her my camera last pic... then i came back with "LADY I DID NOT TAKE ANY PICS"

so i showed her, and said somebody owes me a apology

what did she do spin around and started taking more pics.

my father stepped in and said i think you own my son a apology.

she ignored me and my fathers request for a apology and continued with her photo taking...

I wounder if this is a Age thing because i am also in my late 20's

I'm called Princess right now! :)

PescadoAmarillo

Regarding the soda stickers (and this is just a guess):

We bought soda stickers for both of us on both of our B2B Golden Princess cruises. At first, on the first cruise, a bartender or bar waiter would always ask to see them. By the end of the first week, the ones that recognized us never asked to see them. On the second cruises, we again bought a soda sticker each. If we were so inclined (we're not), we could have gotten away without them, as we were seldom asked to show them...the crew just knew us by then. And I was able to get a club soda for me and a Coke for my husband without issue, once they knew we both had stickers.

Ditto the coffee card...after a few days, my husband was getting free brewed coffee at the lobby bar without showing the card.

It's possible that the bar staff waiting on the other customer already knew they had a sticker.

But, maybe not.

Did you write your thoughts about this on your comment card and drop it in the box near the Passenger Service's desk? If you did that, I think you can count on them being read and hopefully corrective action taken.

I wounder if this is a Age thing because i am also in my late 20's.

Well, since you started it about ship photographers...

My husband declined to have his photo taken exiting the Grand Princess in Cozumel, and the photographer cursed at him. The ship's security person standing at the bottom of the gangway also heard it. We talked to the manager of the photo department that night about it, and, of course, an apology was issued. But my husband, although he looks young for his age, was in his mid-50s at the time. Sometimes I wonder just how much pressure the photo department staff is under.

But, I have to say that on the Golden, I saw a couple who declined to smile and wave for the videographer during a party on board, and the photographer smiled and said, "Thank you". I thought that was handled perfectly.

Oh this post reminded me to report a RUDE photographer on my Caribbean cruise on 1/13   here's my story:     I walked in to the main plaza on formal night and just happen upon my aunts and mother taking formal pics...   what did i do, pulled out my dig camera and wanted to take a snapshot.   before i could do it, my mother shouted out, NO YOU CANT DO THAT we ask already!!!   well just as my mother said that, the Photographer spun around and told me "NO PHOTOS I SAW YOUR FLASH U MUST DELETE THE PIC"   well i didn't take a pic. so i told her that..   then she went off and said "I SAW YOUR FLASH SHOW ME YOUR CAMERA" with her palms out at me.   well i was shocked by her asking me even, and i said I BET you 10 dollars i didn't... as a joke.   she stood there and said i must show her my camera last pic... then i came back with "LADY I DID NOT TAKE ANY PICS"   so i showed her, and said somebody owes me a apology   what did she do spin around and started taking more pics.   my father stepped in and said i think you own my son a apology.   she ignored me and my fathers request for a apology and continued with her photo taking...     I wounder if this is a Age thing because i am also in my late 20's   I'm called Princess right now! :)

I've had more rudeness problems with the photography staff than any other group...

I had one woman berate me for not posing for her while exiting the gangplank for shore. She thought I was out of earshot. How dare her! She really didn't fit in a job that required so much contact with the public. I complained while I was onboard as I had the person's name.

On the other hand, the stewards are usually very polite and friendly. Most of them greet you as you walk through the passageways for the entire cruise!

Well, since you started it about ship photographers...   My husband declined to have his photo taken exiting the Grand Princess in Cozumel, and the photographer cursed at him. The ship's security person standing at the bottom of the gangway also heard it. We talked to the manager of the photo department that night about it, and, of course, an apology was issued. But my husband, although he looks young for his age, was in his mid-50s at the time. Sometimes I wonder just how much pressure the photo department staff is under.

Oh, I hadn't seen your post yet. My experiences exactly! Although there was no cursing. It can't just be us. Many people must be experiencing this treatment.

There is no excuse for rude behavior on the part of the staff or crew on board and it should be addressed, however it would be better to address it at the time on board - it's difficult to follow up after the fact, especially if the name of the staff or crew member is not known.   That being said – and at the risk of being called a snob – behavior by passengers on board has degraded over the last few years. Passengers themselves are rude and demanding and it may be that crew members are constantly on edge because of passenger behavior. Once you see a crew member berated to tears by a passenger over a small issue, you start to feel sorry for all of them. As I stated above, there’s no excuse for rude behavior, but this might explain some of it.

I agree - I've seen some very rude passengers/guests myself during past trips, which I can understand would make some staff a bit more weary. But hey, I deal with a few rude people on a day to day basis, though the majority of my customers are very friendly - so I give them all a chance, and be cordial (sp?) and friendly to all of them, because you just never know. Plus, if you're friendly to someone, you're more likely to have them be friendly in return.

I think I'll still write something anyways, even without names. I know it would be much more helpful with but I think it's still something I should at least address. I was going to fill out a comment card but there wasn't enough room! And I'm not good at confrontation in person, so I wasn't prepared to go down and speak with someone.

Thanks for your input :)

The same thing happened to me on the CB back in November. Granted, I'm only 21 and I look very young (which I don't complain about :) ). But there were nights when I would be in the casino (with my ID, of course) and a casino worker would come over and POINT at me and say "HE'S RIGHT HERE" and then someone in a suit would walk over and ID me.   Now, I have no problem with people asking for my ID (or anyones elses) to make sure everyone is "of age." However, I think it was the way in which it was handled that makes it inappropriate. You don't have to point and shout. That seems rude and rather condescending.   -Andrew

Wow. You're right, there's no problem with being asked to see some ID, but it's how you go about handling it that counts. For example, my boyfriend and I were in the casino, and a woman and man came over with their hands folded over their chests, saying "We're going to need to see some indentification from you" - makes you very uncomfortable!

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Passport books are required for all travelers, including citizens of the U.S. and Canada, who enter or re-enter the U.S. by air, land or sea .

There are a few notable exceptions pertaining to land and sea border crossings:

• U.S. citizens on cruises that begin and end in the same U.S. port and travel to destinations in Mexico, Canada, the Caribbean, the Bahamas or Bermuda are able to re-enter the U.S. with proof of citizenship other than a passport or passport card. Acceptable proof of citizenship includes a U.S. state-issued original or certified copy of their birth certificate (hospital certificates are not acceptable) or a Consular Report of Birth Abroad, or a Certificate of Naturalization and a government-issued photo ID (such as a driver's license). Passports are required for cruises that begin in one U.S. port and end in another.

A valid passport book is required  for all international Princess itineraries including:

• Australia & New Zealand
• Central and South America
• Panama Canal (partial and full transit)
• Caribbean (any sailings that visit Martinique or Guadeloupe)
• South Pacific & Tahiti
• World Cruises

On select U.S. roundtrip (sometimes called “closed-loop”) voyages, U.S. citizens ages 16 and above may also travel with an original or certified copy U.S. birth certificate (or U.S. Certificate of Naturalization if foreign born) presented together with a valid U.S. government-issued photo identification. U.S. and Canadian citizens ages 15 and younger may travel with a birth certificate.

• Alaska roundtrip from San Francisco, Los Angeles or Seattle (roundtrip Seattle cruisetours excluded)
• Canada/New England roundtrip from New York
• Caribbean roundtrip from Ft. Lauderdale^, Galveston^ or New York (voyages that do  not  call to Martinque or Guadeloupe only)
• Hawaii roundtrip from Los Angeles, San Francisco, San Diego, or Seattle
• Mexico roundtrip from Los Angeles, San Francisco or San Diego

^Voyages that call to Central or South America are excluded and only passports are accepted. All voyages that call to Martinique or Guadeloupe require a passport.

• When minors are traveling with only one adult, Princess requires that all passengers have a valid passport.  
• A new, lower-cost alternative to the passport, called a passport card, is acceptable for entries into the U.S. by land or sea from Bermuda, Canada, the Caribbean, Hawaii, Mexico or within the United States. The passport card is not acceptable for air travel.

Photocopies of required documentation are not acceptable in any circumstance.

Even though passports are not required at this time for U.S. citizens who sail on cruises to the above destinations that begin and end in the same U.S. port, we strongly recommend that all cruise passengers travel with a valid passport anyway. This is because guests who need to fly to or from the U.S. unexpectedly during their cruise will likely experience significant delays and complications related to booking airline tickets and entering the U.S. if they do not have a valid passport with them. For example, a passenger missing a cruise departure due to a late inbound flight to Miami would need a passport to fly to meet the ship at the next port. Similarly, guests needing to fly to or through the U.S. before their cruise ends because of medical, family, personal or business emergencies, missing a ship's departure from a port of call, or a mechanical problem of some sort with the ship, would need a passport. Of course, situations like these are rare, but they can happen.

Passports are not required for U.S. citizens traveling to or returning directly from Hawaii or a U.S. territory, including Guam, Puerto Rico, the U.S. Virgin Islands, American Samoa, Swains Island, and the Commonwealth of the Northern Mariana Islands.

Passports are required for cruise travel to all International destinations not mentioned above, and for cruises that involve air travel that begins or ends outside of the U.S. Passports must be valid for at least six months after the last day of travel.

Vacations To Go has partnered with CIBT, the largest and most well-established travel visa and passport company in the world, to offer you a fast, easy and reliable way to obtain a passport or other document for travel anywhere in the world. For information about obtaining a passport or passport card for the first time, or about renewing a passport or passport card, click here to visit the CIBT Web site.

Legal U.S. Residents (Non-Citizens)

Legal permanent residents of the U.S. must have a valid passport from their country of citizenship and a valid Alien Registration Card (Green Card) to enter or re-enter the U.S.

Non-U.S., Non-Canada Citizens

The following countries participate in a visa waiver program with the U.S., and citizens of these countries must have a machine-readable passport for entry into the U.S.:

Andorra, Australia, Austria, Belgium, Brunei, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Japan, the Republic of Korea, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, New Zealand, Norway, Portugal, San Marino, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom

Citizens of the countries listed above who do not possess machine-readable passports, and citizens of countries not listed above must present a valid passport and a valid United States visa upon entry into the U.S. For those whose travel plans include multiple entries into the U.S., such as a cruise that begins and ends in a U.S. port, a multiple-entry visa is required.

All travelers, including U.S. and Canada citizens , are responsible for verifying visa requirements with consular officials, and obtaining visas where required, for every country visited during their trip, including countries visited via connecting flights.

Always check with your Vacations To Go cruise counselor at the time of booking to verify the documentation requirements for your vacation.

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Offer subject to credit approval. Not everyone will qualify for the Princess Visa Signature Card credit card. If at the time of your application you do not meet the credit criteria previously established for this offer, or the income you report is insufficient based on your obligations, we may not be able to open an account for you or you may receive a Platinum card and benefits will vary. Other offers may be available. This offer is available through this advertisement and may not be accessible elsewhere. For complete pricing and other details, please see the Terms and Conditions .

This offer is valid for approved applicants. Any bonus associated with this offer may only be earned once. You may not be eligible for this offer if you currently have or previously had an account with us in this program. In addition, you may not be eligible for this offer if, at any time during our relationship with you, we have cause, as determined by us in our sole discretion, to suspect that the account is being obtained or will be used for abusive or gaming activity (such as, but not limited to, obtaining or using the account to maximize rewards earned in a manner that is not consistent with typical consumer activity and/or multiple credit card account applications/openings). Please see the About This Offer section of the Terms and Conditions for important information.

Annual Fee is $. % introductory APR on balance transfers made within 45 days of account opening is applicable for the first 15 billing cycles that immediately follow each balance transfer. This introductory APR offer does not apply to purchases and cash advances. For new and outstanding balance transfers after the introductory period and all purchases, the variable APR is %, %, or %, depending upon our review of your application and your credit history at account opening. The variable APR for cash advances is %. The APRs on your account will vary with the market based on the Prime Rate and are subject to change. The minimum monthly interest charge will be $. Balance transfer fee: % (min. $). Cash advance fee: % (min. $). Foreign transaction fee: %. See Terms and Conditions for updated and more information about the terms of this offer, including the “About the Variable APRs on Your Account” section for the current Prime Rate information.

Conditions and limitations apply. Please refer to the Reward Rules within the Terms and Conditions for additional information about the rewards program.

Restrictions, limitations and exclusions apply. Upon account approval, we will send you a Guide to Benefits which includes a full explanation of coverages and details regarding specific time limits, eligibility and documentation requirements.

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