travel pass rapid kl

KL TRAVELPASS

All your transport tickets in one card..

Looking to visit Kuala Lumpur? Consider the KL TravelPass for unbeatable convenience and value. With the pass, you'll have 2-day unlimited rides on Rapid KL rail services, making it easy to explore the city's famous attractions, such as Petronas Twin Towers and Central Market. No need to search for currency exchange or buy separate train tickets, the KL TravelPass offers affordability and access to all of Kuala Lumpur's top attractions. Plan ahead to make the most of your trip and enjoy the benefits of the KL TravelPass.

Includes a one-way or return trip on the KLIA Ekspres.

2 days of unlimited rides on the Monorail, LRT and MRT. View Klang Valley Integrated Transit Map .

KLIA Ekspres trip is valid for 1 month from the selected travel date. MRT, LRT and Monorail rides must be taken on 2 consecutive days from the first ride. First ride must be taken within 31 days from your date of purchase.

More benefits: Just add cash value to your card and enjoy the extended benefits of travelling on Rapid KL buses and KTM Komuter rail services. You can also use cash value to pay at selected retail and food & beverages outlets.

All Your Transport Tickets In One Card

Your airport transfer now comes with 2-day unlimited rides on LRT, MRT and Monorail lines. Enjoy better value with KL TravelPass.

Download Brochure

Purchase KL TravelPass at the KLIA Ekspres ticket counters located at:

• KLIA Terminal 1: International Arrival, Level 3, and Platform, Level 1
• KLIA Terminal 2: International Arrival, Level 2, and gateway@klia2, Level 2
• KL Sentral: KLIA Ekspres Departure Hall, Level 1

You can also buy your KL TravelPass online through our website and then redeem the voucher at the ticket counter.

How to use: Simply tap the KL TravelPass card on the Touch ‘n Go reader at the gate. Tap again on the reader at the exit gate to complete the trip.

1. What does the KL TravelPass price include?

• KLIA Ekspres airport transfer (Single or Return Trip),
• 2-day unlimited rides on Rapid KL rail services (LRT, MRT and Monorail lines),
• cash value of RM5 which is the minimum balance required for use on Rapid KL rail services.

2. Why should I buy the KL TravelPass?

3. why isn’t the kl travelpass integrated with ktm komuter and rapid kl bus services, 4. what is the difference between kl travelpass and the normal touch ‘n go card, using kl travelpass, 1. is there any cash value in the kl travelpass upon purchase, 2. how do i use the kl travelpass at a klia ekspres gate, 3. can i use the kl travelpass on klia transit, 4. how do i use the kl travelpass on the lrt, mrt or monorail line, 5. do you have any special kl travelpass package for children or senior citizens, 6. does the kl travelpass have an expiry date once purchased.

• The KLIA Ekspres ticket (Single and Return Trip) is valid for one (1) month from the date of purchase.
• The unlimited rides on the LRT, MRT and Monorail must be taken on two consecutive calendar days (not on 48-hour basis) starting from the first train ride. The first usage must be made within one (1) month from the date of purchase.

7. Where can I reload/add cash value to my KL TravelPass?

8. i am not able to use my kl travelpass at the klia ekspres gate. what do i do, 9. i am not able to use my kl travelpass to board the mrt line. what should i do, refund and further assistance, 1. can i get a refund for unutilised trips, 2. can i extend the validity of my kl travelpass, 3. can i get a refund of the remaining cash value in my kl travelpass, 4. i lost my kl travelpass. what should i do, 5. can i keep the kl travelpass card as a souvenir, 6. is there a number that i can call for enquiries or feedback relating to the kl travelpass, terms & conditions.

KLIA Ekspres

• KLIA Ekspres ticket (Single and Return Trip) validity is one (1) month from the date of purchase.
• The ticket is valid on KLIA Ekspres from KLIA T1/KLIA T2 to KL Sentral or vice versa only. However, one trip will still be deducted if you board KLIA Transit train and alight at any intermediate stations. The fare difference will not be refunded.
• The card has a lifespan of ten (10) years. However, if there is no transaction for a period of twelve (12) consecutive months, your card will be deactivated by TNGSB.
• You are required to present your MyKad at the Ticket Counter for verification purpose before your ticket is activated. ERL reserves the right to deny boarding to customers who are unable to present a valid MyKad. Refund request will not be entertained in this case.
• No refund for unutilised KLIA Ekspres trip(s) and it cannot be converted to stored value.
• The KLIA Ekspres ticket (encoded in the card) is subject to all applicable laws and regulations, and also to the terms and conditions specified in ERL’s Conditions of Carriage. A copy of ERL’s Conditions of Carriage is available at its ticket counters and on its website www.KLIAekspres.com.
• Faulty Card – if you are not able to use the card at a KLIA Ekspres gate, please seek assistance at the KLIA Ekspres Ticket Counter. You are required to complete a feedback form. A replacement ticket may be issued immediately for the unutilised trip(s), subject to our Conditions of Carriage.
• ERL reserves the right to add and/or amend any of the terms and conditions applicable to the usage of the card and/or use of tickets purchased thereunder (“Usage Terms”), at their sole discretion and without prior notice. All cardholders agree to abide by such Usage Terms as prescribed and/or amended by ERL from time to time.
• These terms and conditions are governed by the laws, and the courts of Malaysia shall have nonexclusive jurisdiction over any dispute arising out of or in relation to KL TravelPass or these terms and conditions.

Rapid KL Rail Services

• The 2-day unlimited rides are applicable on LRT, MRT & Monorail lines operated by RapidKL only.
• The 2-day period is based on calendar day (i.e. not on 48-hour basis), starting from the first usage on Rapid KL services.
• The first usage must be made within one (1) month from the date of card purchase.
• There is a cash value of RM5 in the KL TravelPass when you first purchase it. This is a refundable minimum balance required for use on Rapid KL rail services. IMPORTANT: Please ensure that there is a minimum balance of RM5 in the card at the point of entry on the LRT, MRT or Monorail services.
• No refund for unutilised rides. The unutilised rides cannot be converted to stored value.

Cash Value on your Touch ‘n Go Card

• You can add cash value to your card to enjoy extended benefits of travelling on Rapid KL buses and KTM Komuter rail services.
• You are encouraged to register your KL TravelPass card at www.touchngo.com.my or call Touch ‘n Go Careline at +603 2714 8888 as a proof of ownership.
• You are responsible for the safekeeping and usage of the card.
• If your card is lost or stolen, you are required to immediately contact Touch ‘n Go Careline at +603 2714 8888 to report it. Touch ‘n Go Careline Agent will guide you accordingly. The card and unutilised trip(s) are not refundable. However, the remaining stored value, if any, is refundable (less RM10 for the admin fee) within 30 days upon receipt of the notification.
• Immediate refund of the remaining stored value can only be done at the Touch ‘n Go Hub (NU Sentral Shopping Centre) and for the stored value balance of up to RM100.
• For the full terms and conditions of Touch ‘n Go, please visit www.touchngo.com.my .

You May Also Like

Discover kuala lumpur.

Return airport transfer on the KLIA Ekspres plus a sneak preview of the city’s attractions on the KL Hop-On Hop-Off bus.

Group Saver

Only RM40 per person one-way when travelling together in a group of three or more.

VIP Service

Your trip to and from the airport is upgraded with the VIP Service - enjoy an exclusive door-to-door transfer anywhere.

Password must contain the following:

Rate your booking experience, how can we make it better, thank you your feedback will help us to continuously improve and provide you with the best service..

My50 Unlimited Travel Pass

RM 50.00

My50 is an unlimited travel pass that offers 30 days unlimited rides on Rapid KL LRT, MRT, Monorail, BRT, Rapid KL bus and MRT feeder bus services in Klang Valley.

• Description

What is My50 and what are its benefits?​

My50 is an Unlimited Travel Pass that offers 30 days unlimited rides on Rapid KL LRT, MRT, Monorail, BRT, Rapid KL bus and MRT feeder bus services in Klang Valley.

Click here for more info on My50 Unlimited Travel Pass 

Where to Redeem My50 Unlimited Travel Pass Online Purchase

You can redeem My50 Unlimited Travel Pass at Rapid KL (LRT, MRT and Monorail) Customer Service Office

Redeem and validate your purchase at the Rapid KL (LRT/MRT/Monorail) Customer Service Office nearest to you. The passes are only available to use after the validation process has taken place. The first tap at the gantry/gate will automatically activate your pass. You will need to produce your MyKad and purchase receipt for validation purposes.

*The price of the pass remains the same for online and offline purchases. You will also need to maintain a minimum purse value of RM6 in your MyKad or MyTentera for the My50 Unlimited Travel Pass product.

*A reload fee of RM0.50 per transaction will be charged based on Touch n’ Go fees and charges policy.

For more info, please read the product info from the link below.

• Terms & Conditions
• Frequently Asked Question (FAQ)

Related products

MyCity Pass 1-Day (Non-Malaysians)

Mycity pass 3-day (non-malaysians), mycity pass 1-day.

• Money Management

You Can Now Buy Your My50 And MyCity Pass Online

• Link Copied!

Table of Contents

Rapid KL has just recently announced that the My50 unlimited travel pass and the MyCity 1-day and 3-day pass can now be purchased online. You can now purchase them through the use of the MyRapid Pulse application.

This is a massive boon for daily commuters as it will eliminate the hassle of having to go over to a physical Rapid KL counter at rail stations or bus hubs.  It will remove the hassle of fighting the crowds at the customer service office to purchase these passes.

How to purchase the passes

Apart from the aforementioned physical stores, you can now purchase the passes online, directly from the MyRapid Pulse application.

The application can be downloaded at the Apple App store or Google Play store. Alternatively, you could also get them from the online MyRapid Shop.

Source: Rapid KL

Introduced in 2019, the My50 is an unlimited travel pass that offers 30 consecutive days of unlimited rides. You can use them on Rapid KL LRT, MRT, monorail, BRT, Rapid KL bus and MRT feeder bus services in the Klang Valley.

On the other hand, the MyCity pass offers holders unlimited rides on Rapid KL rail and bus services over a short term. They are valid for a single day (RM5) or three days (RM15). Currently, both the My50 and MyCity travel passes are only available to Malaysians.

There is a pretty major caveat when it comes to purchasing these passes online. According to the Rapid KL online sales FAQ, you are required to activate your online passes at a customer service counter before it can be used. As you may have noticed, this defeats the purpose of actually purchasing the passes online in the first place.

We are currently unsure if this is an oversight, but there are several plausible reasons as to why this is being handled this way.

For one, the My50 and MyCity passes are only offered to Malaysians. As such, there might not be a way to verify the nationality of the user without being at a physical customer service location.

Additionally, the passes are still working off the Touch ‘n Go system. System limitations may mean it might not be possible to activate the pass unless it is physically there. While many might wish to be able to pay for transport fares with their eWallets or credit/debit cards, most RapidKL rail and bus services still only use Touch ‘n Go for payments.

Did you like this article ?

You might also like these

Gold Investment Guide For Beginners

4 Factors To Grow Your Wealth (And Build A Solid Net Worth)

The One Question A New Investor Should Ask

The Importance Of Diversification In Investment

3 Timeless Investment Rules For All Investors

Get even more financial clarity with an iMoney account for FREE

We’ve tailored insightful tidbits just for you.

By signing up, I agree to iMoney’s Terms & Conditions and Privacy Policy

Get free weekly money tips!

Do you really want to leave?

Twitter Facebook

Forgot Password New user? Register here

• Plan & Buy
• Travel With Us
• Opportunities
• My First Ride
• Train Schedule
• Fares & Passes
• Purchase History
• Conditions of Carriage
• VIP Service
• KL TravelPass
• Getting Around Kuala Lumpur
• Flight Check-In at KL Sentral
• Service & Maintenance Updates
• KLIA Ekspres Travel Survey 2020
• Retail Space For Lease
• O&M Consultancy

KLIA Ekspres

Home   ›   KL TravelPass

KL TravelPass – All Transport Tickets in One Card

What is KL TravelPass?

KL TravelPass is a smart payment card that you can use to travel on rail public transport in Kuala Lumpur. The card now includes KLIA Ekspres airport transfer (Single or Return Trips), 2-day unlimited rides on Rapid KL rail services (LRT, MRT and KL Monorail lines) and a RM5 cash value which is the minimum balance required for use on Rapid KL rail services

IMPORTANT: Please ensure that there is a minimum balance of RM5 in the card at the point of entry on the LRT, MRT or KL Monorail services.

Where to buy?

1. KLIA Ekspres Ticket Counters at:

• KLIA Platform, Level 1
• KLIA & KLIA2 International Baggage Reclaim Hall
• Gateway@KLIA2, Level 2
• Departure Hall, Level 1, KL Sentral

2. Online through KLOOK , our appointed online travel agent

3. Downtown at KL Hop-On Hop-Off Kiosk, Bukit Bintang (Stop Number 1), our appointed sales agent

Enjoy more optional benefits

Just add cash value to your card and enjoy the extended benefits of travelling on Rapid KL buses and KTM Komuter rail services. You can also use the cash value to pay at selected retail and food & beverage outlets.

For the complete list, visit www.touchngo.com.my .

*The KL TravelPass design visual has been adapted from an original oil painting by Wizan Zaini  

• Service Schedule Revision Due To CMCO
• Visitor Guide in Chinese
• Putrajaya International Hot Air Balloon Fiesta
• Family Package
• Malindo Air
• Group Saver
• KLIA Ekspres + Grab Package Terms & Conditions
• Hop-on Hop-off Promo Pdf
• Booking VIP Service
• Discover Kuala Lumpur
• Before You Go
• Terms & Conditions
• At the Airport

KLIA Ekspres App

Buy and access your tickets on the go.

Copyright © 2020 Express Rail Link Sdn Bhd (199601003493 (375839-H))

• Privacy Policy

Best Transportation Pass For Travelling In Kuala Lumpur

Finding the right transportation card in Kuala Lumpur is like finding the perfect pair of shoes – it makes your journey comfortable, stylish, and takes you places with a swipe! So, grab your card and get ready to embark on a transportation adventure that’ll make even Cinderella jealous! Jess, NaiBnB

Welcome to Kuala Lumpur, the bustling capital city of Malaysia. Navigating around this vibrant city can be a daunting task, especially if you’re a first-time visitor. However, with the right transportation card, you can easily travel across the city and explore its many attractions without any hassle. In this blog post, we’ll introduce you to the best transportation pass options in Kuala Lumpur that are designed to make your travel experience as smooth and convenient as possible. So, whether you’re a tourist or a resident, read on to discover the features, benefits, and how to use these transportation cards to get around Kuala Lumpur with ease.

My50 Unlimited Travel Pass

If you’re a short-term traveller looking for a travel pass that offers unlimited rides on Rapid KL rail (LRT/ MRT/ Monorail) and BRT network for 1 day and 3 days, then MyCity Pass is the perfect option for you. This travel pass is designed to offer convenience and affordability to Malaysians who need to travel frequently within the city. The MyCity Pass is based on a day-cycle count, and you can purchase it at any time of the month.

There are two types of MyCity Pass available – the MyCity 1-Day pass and the MyCity 3-Day pass. The first-time purchase for both passes includes RM5 purse value in the Touch N’ Go card and the card price. The minimum RM5 purse value is required to use the pass at all Rapid KL rail and BRT networks. You can purchase MyCity Pass from the Rapid KL Customer Service Offices located at all LRT, MRT, Monorail, and BRT stations. With the MyCity Pass, you can enjoy unlimited rides on public transportation and explore Kuala Lumpur without worrying about the cost of individual tickets.

Click here for more FAQs for My City Travel Pass

Please note that the information provided in the previous section on the MyCity Pass may be subject to change due to recent safety issues and the realignment of services. As of January 27, 2023, Rapid KL has announced the postponement of its TERIMA KASIH Campaign, which includes the MyCity Pass. Rapid KL has not yet announced a new date for the event, but we advise travelers to check for updates before purchasing the pass. We apologize for any inconvenience caused and encourage travelers to prioritize their safety when using public transportation.

KLIA Express Travel Pass

Complete Services that Naibnb offer for a successful homestay

How to go to Genting Highland from KL Sentral

Serendah Tree House: Perfect Homestay for Group Vacation

How to Handle Homestay Guest Complaints Effectively

Experiencing Kuala Lumpur’s Nightlife

Essential Amenities that Homestay should offer

Why Naibnb is ideal for long-term stays?

Homestay vs. Traditional Renting: Which Is Right for You?

Nai Hospitality (M) Sdn Bhd Regalia Residence Unit A-5-05 2, Jalan Sultan Ismail, 50480 Kuala Lumpur

The colony by infinitum, unit l1-05,, jalan dewan sultan sulaiman, , 50300 kuala lumpur, [email protected].

+6019-7949945

SUSCRIBE TO OUR NEWSLETTEr

All Rights Reserved

MyCity 1-Day Pass

Offered exclusively to all passengers, the MyCity 1-Day Pass provides unlimited rides on all public transport services operated by Prasarana, which are the LRT, MRT, BRT, Monorail and Rapid KL bus service as well as Jom Naik MRT shuttle buses. As its name suggests, the validity of the pass is for 1 day only. First time purchase: RM15.00 inclusive of RM5 purse value in the Touch N’ Go card and RM6 card price. Minimum RM5 purse value is required to use the 1-Day Pass at all Rapid KL rail and BRT network. Alternatively, used your MyKad or Touch ‘N Go card to enable the MyCity 1-Day Pass in Customer Service Office in any of LRT, MRT, Monorail, BRT stations and selected RapidKL bus hubs. Similarly, minimum RM5 purse value is required to use the 1-Day Pass. Note:  RM6 (1 day) & RM15 (3 days) MyCity Pass is applicable for Malaysian. RM10 (1 day) & RM25 (3 days) MyCity Pass applicable for Non-Malaysian. Check your fare here:

Kuala Lumpur International Airport Terminal 2 (klia2) Info Site

My50 Unlimited Travel Pass, 30 days free rail & bus passes for RM50

Greetings! Are you looking for information on the new My50 Unlimited Travel Pass, unlimited rail & bus travel passes for RM50 per 30 consecutive days?

Minister of Finance, YB Tengku Datuk Seri Utama Zafrul Tengku Abdul Aziz during the 2022 Malaysia Budget, announced on 29 October 2021 that RM115 million has been allocated for unlimited rail and bus travel passes for RM50 per month for a My50 pass replacing the 2021 My30 pass.

The My50 Unlimited Travel Pass (My50) offers unlimited rides on all services operated by Prasarana in Klang Valley for 30 consecutive days.

For Pulau Pinang, the My50 will be the My50 Mutiara Pass and is valid on all Rapid Penang bus services.

★ Related news: Rapid KL My30 unlimited travel pass will be replaced with My50 starting 1 Jan 2022 .

General Information

Q. What is My50 and what are its benefits?

My50 is an unlimited travel pass that offers 30 days unlimited rides on Rapid KL LRT , MRT , Monorail , BRT, Rapid KL bus and MRT feeder bus services in Klang Valley.

For Pulau Pinang, My50 Mutiara Pass offers 30 days unlimited rides for all Malaysians on Rapid Penang bus services.

For Kuantan, My50 is not available for Rapid Kuantan services.

Q. What is the eligibility criteria to purchase My50?

You must be a Malaysian citizen with a valid MyKad or MyTentera, to be eligible to purchase the My50 in Klang Valley and Pulau Pinang for Mutiara Pass.

Q. What is the price of My50?

The price for a My50 pass is RM50.

Q. When will My50 be made available for purchase?

My50 will be available for purchase from 1 January to 31 December 2022.

Q. Where can I purchase My50?

You can purchase My50 from Rapid KL Customer Service Counters located at:

1) All LRT stations

2) All MRT stations

3) All Monorail stations

4) All BRT stations

5) Selected Rapid KL Bus Hubs as listed below:

• Puchong Utama
• Pearl Point
• Sunway Pyramid
• Seksyen 2 Shah Alam

6) Rapid Penang Kioks as listed below:

• Weld Quay (Terminal B)
• Penang Sentral
• Bukit Jambul
• Ibu Pejabat Rapid Penang (Lorong Kulit)
• Kompleks Dato’ Kailan (Kepala Batas)
• Balik Pulau
• Bukit Mertajam

Q. How do I purchase My50 at Klang Valley?

1) Please make sure your MyKad or MyTentera has Touch ‘n Go function.

2) Bring your MyKad or MyTentera to any Rapid KL Rail Customer Service Counters or selected bus hubs above and ensure a minimum of RM55 purse value in your MyKad / MyTentera.

If your purse value is insufficient, you have to reload a minimum amount of RM60 onto your MyKad or MyTentera first.

After deduction of RM0.50 reload fee, the RM9.50 will be stored in your Touch ‘n Go purse value.

The balance will not be deducted once your pass has been activated, unless you use it for other transactions (toll, retails outlets, parking, etc);

3) Do consider or decide ahead of time the date you wish to “activate” or start using the pass.

My50 will be activated once it touches the gate and it will be considered as Day 1. You may also request for auto renewal at any Rapid KL Rail Customer Service Counters or selected bus hubs above.

When you opt for auto-renewal of your My50, you may reload your MyKad or MyTentera Touch ‘n Go at any premises or retail outlets with Touch ‘n Go reload facilities in subsequent months.

Kindly ensure the amount in your purse value is maintained at minimum RM55 for the pass to be auto renewed.

Q. How do I purchase My50 Mutiara Pass at Pulau Pinang?

1) Bring your MyKad or MyTentera to any Rapid Penang Kiosks in Pulau Pinang mentioned above to purchase the My50 Mutiara Pass.

2) Do consider or decide ahead of time the date you wish to “activate” or start using the pass.

My50 Mutiara Pass will be activated once it touches the bus card reader when you are using Rapid Penang bus services. Auto-renewal service for Rapid Penang is still unavailable.

Q. When can I start using My50?

You can start using My50 from 1 January to 31 December 2022.

Q. Is there a subscription fee to My50?

There is no subscription fee for My50. You only need to pay the price of the pass, which is RM50. However, you still need to maintain the minimum* purse value of RM5 in your MyKad or MyTentera Touch ‘n Go.

*The minimum purse value need not be topped-up monthly unless you have used the value for other payment.

Q. Will I be issued a new Touch ‘n Go card when I purchase My50?

No. For Rapid KL users, My50 will be activated in their MyKad or MyTentera only.

For Rapid Penang, My50 pass will be activated through the My50 Mutiara Pass.

Q. Can I purchase My50 on my normal Touch ‘n Go card?

No, My50 pass is only available on MyKad and MyTentera that has Touch ‘n Go function. For Rapid Penang, My50 can only be purchased through My50 Mutiara Pass.

Q. I am a student, below 12 years of age. My identity card, MyKid, is not equipped with Touch ‘n Go function. How do I apply for My50?

Students below 12 years of age may first apply via online for the MyRapid Student Concession Card.

Upon collecting your concession card at any of the preferred station, you may purchase My50 at Rapid KL Customer Service Counters.

The activation of the pass will be in your concession card. For Rapid Penang, students below 12 years of age can purchase their My50 Mutiara Pass at any Rapid Penang kiosks in Pulau Pinang.

Q. What about other concession card holders i.e., Senior Citizens, OKU, Students above 12 years of age, can we purchase/ activate My50 using the current concession cards?

Other concession card holders must purchase My50 using MyKad/MyTentera for Rapid KL users whilst for Rapid Penang users, you have to purchase My50 Mutiara Pass.

Q. What is the validity period of My50?

The validity period is 30 consecutive days (including weekends).

You can choose to set the first date of your pass during purchase, or you can leave it open, and the first tap at the rail fare gate or card reader of Rapid KL or Rapid Penang bus will be the first date of your pass.

Q. How far in advance can I purchase My50?

You can purchase it 30 days in advance. You must activate your pass within 30 days after purchase.

Failure to activate your My50 pass within the 30-day period will see the pass automatically expire and no refund will be given.

Q. Can I transfer my My50 to others?

No, My50 is activated in your MyKad or MyTentera for Rapid KL and Mutiara Pass for Rapid Penang, which is non-transferable.

Q. Do I still need to maintain the minimum purse value for my Touch ‘n Go on my MyKad or MyTentera for Rapid KL and MyRapid on My50 Mutiara Pass for Rapid Penang?

Yes, you still need to maintain the minimum purse value for your Touch ‘n Go and MyRapid which is RM5.

Q. I only use Rapid KL rail network. Is there an unlimited monthly travel pass for rail only?

No, we do not have an unlimited monthly travel pass which is solely for rail services.

Q. Can I use My50 at Rapid Penang or Rapid Kuantan?

Currently, if you purchase My50 in Klang Valley, it is only valid for unlimited rides on Rapid KL rail and bus network in Klang Valley only.

The same goes to My50 Mutiara Pass. The pass is only valid for unlimited rides on bus network in Pulau Pinang only.

My50 is not applicable for Rapid Kuantan.

Q. Can I use My50 at KTM Komuter or ERL?

My50 is only valid for Rapid KL network of rail and bus in Klang Valley and Pulau Pinang.

Q. I am a subscriber (Smart 7/ Smart 30 / My30). Can I purchase My50?

You may purchase My50 only if your Smart package is activated on a generic Touch ‘n Go card. If your Smart package is activated on your MyKad or MyTentera, you can only purchase My50 after your Smart 7 / Smart 30 / My30 package has expired.

Q. I still have remaining days on my Smart 7/ Smart 30/ My30. Can I migrate the remaining days into the new My50?

No, you cannot migrate the remaining days of your Smart 7/ Smart 30/ My30 into your My50. You can continue using your existing pass until expired.

Q. Can I still enjoy the flat rate at Rapid KL Park n Ride facilities at LRT or MRT, after I activate My50?

Yes, you can still enjoy the flat rate at the LRT and MRT Park n Ride facilities when you take the LRT / MRT / Monorail / BRT services, but you must tap your MyKad or MyTentera that has been activated with My50 at the Park n Ride entry / exit and use the same MyKad or MyTentera when you ride the train or bus.

What to do before I purchase My50

Q. How will I know if my MyKad or MyTentera Touch ‘n Go chip is functional?

You can verify its chip functionality prior to purchasing the pass by:

1) Reloading it with any amount, at any Touch ‘n Go reload points (petrol stations, convenient stores, Rapid KL Customer Service Counters, etc). If the reload is successful, the Touch ‘n Go chip in your MyKad or MyTentera is functional; or

2) Checking it at any Touch ‘n Go or Rapid KL Customer Service Counters.

Q. What if the Touch ‘n Go chip in my MyKad/ MyTentera* is not functional?

You will need to get your MyKad replaced at any National Registration Department counter (Jabatan Pendaftaran Negara) before purchasing My50.

*The replacement process for MyTentera is subject to the terms and conditions set by the Ministry of Defence, Malaysia.

Q. To purchase My50, do I need to have some value in my MyKad or MyTentera for Rapid KL and My50 Mutiara Pass for Rapid Penang?

Yes, you will need to have a minimum of RM55 in your MyKad/MyTentera for Rapid KL and My50 Mutiara Pass for Rapid Penang (RM50 for My50 and RM5 for minimum purse value).

Q. Will I be charged Sales & Service Tax (SST) when I purchase My50?

Sales and Service Tax (SST) will not be charged when you purchase My50 at any Rapid KL Customer Service Counters, selected bus hubs and Rapid Penang kiosks.

Q. I have purchased the pass using my MyKad that only has one photo on the front. Should I upgrade it to the new MyKad, the one with two photos, before I start using the pass?

All MyKad with Touch ‘N Go function is able to accept My50.

If you have successfully purchased your My50 in your MyKad with one photo in the front, you are strongly advised to utilize the pass in the existing MyKad first, before upgrading it to the new MyKad with two photos.

What to do after I have purchased My50

Q. What if my MyKad / MyTentera* is FAULTY AND UNREADABLE after I have purchased My50?

You need to get your MyKad replaced at any National Registration Department (Jabatan Pendaftaran Negara’s (JPN) counter.

You can request for refund for the balance of days of your My50 by submitting your documents to My50 refund portal at www.myrapid.com.my. The balance of days will be converted into cash value. Refund request must be submitted within 3 months from date of purchase or renewal of My50.

The information/ documents required for refund are:

1) MyKad MFG number (can be obtained from the Slip Pengembalian Nilai TNG from JPN or the purchase/ renewal receipt issued by Rapid KL)

2) Bank name

3) Bank account number

4) Purchase or Renewal receipt

5) Slip Pengembalian Nilai TNG from JPN (applicable for MyKad)

Q. What if my MyKad / MyTentera, My50 Mutiara Pass is FAULTY BUT READABLE after I have purchased My50?

If your MyKad / MyTentera is faulty but readable, the balance of days of your My50 which you have purchased in the previous MyKad/MyTentera will need to be transferred into your generic Touch ‘N Go card.

Once that pass has expired, you will need to purchase / renew in the new MyKad/MyTentera that you have received from JPN.

Whilst for My50 Mutiara Pass, you can use the same card if it is still readable.

Q. What about the refund for my Touch ‘n Go purse value?

You can contact Touch ‘n Go Careline at 03 – 2714 8888 or visit any Touch ‘n Go HUB to request for refund.

Q. What if I lose my MyKad / MyTentera* after I have purchased My50?

You will need to make a police report and apply for a new MyKad at any Jabatan Pendaftaran Negara’s (JPN) counter. However, we do not accept refund request for My50 for loss of MyKad or MyTentera.

Q. Where can I get my refund for My50 from? How long will the refund process take?

The refund will be credited into your bank account based on the details given when you submit your refund request, within 30 days.

Q. Can I get an immediate refund for My50?

No, you cannot get an immediate refund. This is due to the internal validation processes that will be involved in all refund requests.

Q. When should I renew my My50?

You must renew your My50 seven (7) days before or seven (7) days after its expiry.

Q. How do I renew my My50?

You have 2 options:

1) You can personally go to any Rapid KL rail Customer Service Counters, selected Bus Hubs and Rapid Penang Kiosks; or

2) Rapid KL users can activate for auto-renewal and only need to make sure the card has adequate value in the subsequent months.

Q. How does the auto-renewal function work?

Auto-renewal feature is activated upon request. Once the auto-renewal feature is activated, your My50 will be automatically renewed seven (7) days before or seven (7) days after the expiry, as long as you have sufficient amount as per the renewal price in your Touch ‘n Go purse value.

For My50, the amount in the purse value must not be less than RM55.

The minimum balance of RM5 for usage at Rapid KL rail and bus services must always be maintained.

You can only select for auto-renewal only when you have an activation date set for your My50 during your first purchase.

Q. Can I de-activate the auto-renewal function? How?

Yes, you can de-activate the auto-renewal function at any Rapid KL Customer Service Counters or bus hubs. Our Rapid KL personnel will be happy to assist you.

Q. How do I check the balance of days of my My50?

The balance of days of your My50 will be displayed on the screen at the fare gates when you tap out from any LRT, Monorail and BRT stations, or on the card reader when you tap out from Rapid KL bus or MRT feeder bus. For MRT, the expiry date of your pass will be displayed on the screen at the fare gates.

Alternatively, you can go to any Rapid KL Customer Service Counters and selected Bus Hubs and Rapid Penang kiosks to check your balance of days.

Q. Can I terminate my My50 before it expires?

No, you cannot terminate your My50 before it expires.

Q. Can I renew my My50 at any Touch ‘n Go Self-Service Kiosk (SSK)?

No. You can only renew your My50 only at Rapid KL Customer Service Counters and selected Bus Hubs. However, you can reload your Touch ‘n Go on your MyKad at any Touch ‘n Go reload points.

Q. How quickly will my MyKad be replaced?

Applicants who choose to collect their MyKad at the Jabatan Pendaftaran Negara (JPN) Putrajaya Headquarters, State JPN, UTC and selected branches may do so within 45 minutes.

Those who choose to collect it at any JPN branch offices in Peninsular Malaysia will be able to do so within five (5) working days. Any JPN branch offices in Sabah, Sarawak or Labuan will have the card ready for collection within seven (7) working days.

This charter on issue of the MyKad applies only to applications by Malaysian citizens and applications that have no complications. (Source: Jabatan Pendaftaran Negara)

Q. Is there a fee to replace my MyKad if its physical condition is bad?

If the chip is damaged within the first year not deliberately or through misuse, a replacement card will be issued at no charge, but if the card is more than a year old, then a replacement fee of RM10 will be imposed. (Source: Jabatan Pendaftaran Negara)

Source: myrapid.com.my

For more information and enquiries, please send email to [email protected] or call 03-7885 2585 on Mondays to Fridays, from 7.00am to 8.30pm, Saturdays to Sundays and Public Holidays from 7.00am to 5:30pm.

Site Search

Did you find what you are looking for? Try out the enhanced Google Search:

You Can Now Purchase RapidKL’s My50 & MyCity Unlimited Travel Pass Online!

Follow us on Facebook , Youtube , Twitter , and Instagram for the latest stories and updates daily.

Good news for Malaysian travellers, the My50 and MyCity Unlimited Travel Passes can now be purchased online through the MyRapid PULSE app!

According to RapidKL, passengers can now purchase the My50 and MyCity Passes via its MyRapid PULSE app’s “Lifestyle” column. From there, you can choose to buy the My50 Unlimited Travel Pass, MyCity 1-day Pass, or MyCity 3-day Pass, which costs RM50, RM5, and RM15 respectively.

While the passes are available online, buyers will still need to present the QR code as proof of transaction to redeem the pass at any RapidKL counters.

The My50, MyCity 1-day Pass, and MyCity 3-day Pass offer Malaysians unlimited rides on Rapid KL rail and bus services, for 30 days, 1 day, and 3 days respectively. Do note that they are only available for Malaysians with MyKad.

Alternatively, these unlimited travel passes can also be purchased at the Rapid KL Customer Service Office at all LRT, MRT, Monorail, BRT stations, and selected bus stations.

Also Read: New Setiawangsa Pantai Expressway (SPE) Highway Opens, No Toll Charges For A Month

Body of Dead Tiger Found in River in Kelantan, Cause of Death to be Investigated

Kelantan’s Department of Wildlife and National Parks (Perhilitan) have confirmed receiving a report of tiger’s carcass discovered in Sungai Dabong,...

Survey Reveals That 80% of Thai Citizens Want Marijuana to be Illegal Again

A little over two years following Thailand’s removal of cannabis from the illicit drug categorisation, allowing for the production, import,...

JUST IN: Tour Bus Going Down From Genting Crashes, 2 Tourists From China Dead, 19 Rescued

On June 29, an accident occurred on Jalan Genting Highlands that caused 2 tourists to lose their lives. According to...

PDRM Officer Faces Disciplinary Action After Flaunting His Police Vest During Alleged Drunken Argument

Police officers should be held to the highest standard as they are the ones who are enforcing the law in...

Survey: 73% of M’sians Believe Govt Leaders are Purposefully Misleading Rakyat, 97% Fear Job Loss

US-based global public relations and marketing consultancy firm Edelman recently released the Malaysian version of the Edelman Trust Barometer 2024,...

M’sian Woman Trusts BF & Takes Up Loan For Him, Ends Up RM600k in Debt with Ah Longs & Other Victims

Due to having trusted her lover, a woman ended up with a debt of up to RM600,000 after making various...

Sexual Intercourse Without Consent: Civil Court Orders Ex-PDRM Officer to Pay RM820k Damages to 2 Foreign Women

The Kuala Lumpur High Court has ordered a former Royal Malaysia Police (PDRM) officer to pay RM820,000 to 2 Mongolian...

Mat Sabu: Govt Planning to ‘Patent’ Musang King Durian So That World Knows That It’s a M’sian Product

You don’t need to be a durian lover to know that Musang King or Mao Shan Wang which originates from...

Announcement

Fancy Super Quick High-Quality Meals from RM5.90 Only? Then You’d LOVE New Ready-To-Eat Meals at 7CAFé!

When we’re rushing work projects or uni assignments AND it’s almost lunch/dinner time, the last thing we want to be...

Experience the Ultimate Weekend Brunch at Sunway Resort Hotel With Splash & Brunch at Sunset Terrace

Get ready for a spectacular weekend adventure at Sunway Resort Hotel’s latest offering in Sunset Terrace – Splash & Brunch....

The Knights Award Season 3 Returns Bigger & Better With Participation From Over 30 Countries!

The press conference for The Knights Award Season 3 proudly presented by Mee Hiris China Muslim was held to launch...

Latest Videos

HOTTEST EUROPEAN FOOTBALLERS! | WOB PLAYS

Does Malaysia Have Better Men Than America? Ft. Lilith | Kuih & Tell Ep2

Ketipak Ketipung Raya Ft. Aisha Retno & Aziz Harun | Kuih & Tell Ep1

Trending today.

M’sian With RM2K Salary Takes Out Loan to Satisfy GF’s Requests of iPhone 15 Pro, Engagement Ring & More

Viral Video Shows a Middle-Aged Uncle Allegedly Casually Smoking a Bong at KLIA Terminal 1