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Eavesway coach travel to Southampton

By pennib , July 21, 2023 in P&O Cruises ( UK )

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After years travelling from Manchester to Barbados for our Christmas cruises we finally ran out of patience in 2022 when there were horrendous delays. So we have booked a 35 nighter on Ventura from Southampton. We have looked into using Eavesway coach travel but have some questions. Please note that I have spoken to Eavesway but did not get sufficient information to feel comfortable about booking.  we are travelling from Warrington and there are 2 pick up point fairly near but they are both in motorway service areas. Has anyone been to them and picked up a coach there? How early do you need to be ready to receive the coach? Is it like 3 hours before like at the airport? Can anyone give us some comfort that a coach booking will work . If not what are the alternatives, if any?

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23 minutes ago, pennib said: After years travelling from Manchester to Barbados for our Christmas cruises we finally ran out of patience in 2022 when there were horrendous delays. So we have booked a 35 nighter on Ventura from Southampton. We have looked into using Eavesway coach travel but have some questions. Please note that I have spoken to Eavesway but did not get sufficient information to feel comfortable about booking.  we are travelling from Warrington and there are 2 pick up point fairly near but they are both in motorway service areas. Has anyone been to them and picked up a coach there? How early do you need to be ready to receive the coach? Is it like 3 hours before like at the airport? Can anyone give us some comfort that a coach booking will work . If not what are the alternatives, if any?

We have used Eavesway many times. We travel from Keele services in Staffordshire, our pick up time from there is usually 08:45. We use a local company to take us to M6 South bound, we like to be there about 1 hour before the coach is due. Never had any problems with them, you have a contact number to ring direct to the office if the coach is running late.

47 minutes ago, pennib said: After years travelling from Manchester to Barbados for our Christmas cruises we finally ran out of patience in 2022 when there were horrendous delays. So we have booked a 35 nighter on Ventura from Southampton. We have looked into using Eavesway coach travel but have some questions. Please note that I have spoken to Eavesway but did not get sufficient information to feel comfortable about booking.  we are travelling from Warrington and there are 2 pick up point fairly near but they are both in motorway service areas. Has anyone been to them and picked up a coach there? How early do you need to be ready to receive the coach? Is it like 3 hours before like at the airport? Can anyone give us some comfort that a coach booking will work . If not what are the alternatives, if any?

Do P&O not provide a complimentary coach?

Not as far as I know unless it is part of the booking circumstances. However, my questions would still apply!!

We have used Eavesway many times when cruising with Princess and Cunard from Keele M6 and usually arrive about 20 / 30 minutes before the scheduled time and get a coffee while we are waiting.

1 hour ago, pennib said: Not as far as I know unless it is part of the booking circumstances. However, my questions would still apply!!

If you are booking a Select fare then you will have the option of free parking, onboard credit or free coach travel to Southampton and return. The company P&O use is Intercruises and not Eavesway which lost the contract a few years back.

JeanieC,Aston

3 hours ago, pennib said: After years travelling from Manchester to Barbados for our Christmas cruises we finally ran out of patience in 2022 when there were horrendous delays. So we have booked a 35 nighter on Ventura from Southampton. We have looked into using Eavesway coach travel but have some questions. Please note that I have spoken to Eavesway but did not get sufficient information to feel comfortable about booking.  we are travelling from Warrington and there are 2 pick up point fairly near but they are both in motorway service areas. Has anyone been to them and picked up a coach there? How early do you need to be ready to receive the coach? Is it like 3 hours before like at the airport? Can anyone give us some comfort that a coach booking will work . If not what are the alternatives, if any?

I have used Eavesway many times from Burtonwood Services,,pick up usually 07:45.

Get ther 20/30 mins before for a coffee in Starbucks and get the paper from WH Smith.

Used ‘free’ coach a couple of times,usually with Ellisons coaches,lovely coaches,,,but they pick up at 09:15 so a later arrival in Southampton.

Eavesway is about £180 for two of use,,,,do the math to see if it’s better to take OBC and book Eavesway or take ‘free’ coach.

On 7/21/2023 at 8:10 PM, majortom10 said: If you are booking a Select fare then you will have the option of free parking, onboard credit or free coach travel to Southampton and return. The company P&O use is Intercruises and not Eavesway which lost the contract a few years back.

Eavesway certainly took us from Preston to Southampton in May for Arcadia...

2 hours ago, Red Ray said: Eavesway certainly took us from Preston to Southampton in May for Arcadia...

You must have booked, and paid, independently.

If you take the free coach option Instead of obc or free car parking you have to use Intercruise. P&O transferred official partner status to Intercruise from Eavesway many, many years ago.

2 minutes ago, FangedRose said: You must have booked, and paid, independently.   If you take the free coach option Instead of obc or free car parking you have to use Intercruise. P&O transferred official partner status to Intercruise from Eavesway many, many years ago.

Yes that's correct. We always take the OBC and book Eavesway - find them far better than Intercruise.

8 minutes ago, Red Ray said: Yes that's correct. We always take the OBC and book Eavesway - find them far better than Intercruise.

I've had the opposite experience. Traveled with Eavesway twice. No end of problems, changing pick up point (after other arrangements had been made), unloading wrong luggage at wrong drop off point, vehicles breaking down, having to change vehicles twice in one journey, speeding etc. Never had any trouble with Intercruise (any problems there was were caused by passengers). They always use Ellisons coaches too.

They no longer pick up anywhere further north than Preston, so no use for majority of country anyway.

1 hour ago, FangedRose said: I've had the opposite experience. Traveled with Eavesway twice. No end of problems, changing pick up point (after other arrangements had been made), unloading wrong luggage at wrong drop off point, vehicles breaking down, having to change vehicles twice in one journey, speeding etc. Never had any trouble with Intercruise (any problems there was were caused by passengers). They always use Ellisons coaches too.   They no longer pick up anywhere further north than Preston, so no use for majority of country anyway.

I have traveled north of 20 cruises with Eavesway and not had one problem. Intercruises do use Ellisons from the NW but they often use clapped out coaches from firms along the south coast for the return,,,,,I know I’ve used them. Pre covid I asked a Ellisons coach driver for the WiFi password,,,sorry no WiFi H&S.

Eavesway terminated the contract they had with P&O a few years ago as P&O got greedy wanting more of Eavesway cut.

Then P&O started playing silly beggars with Eavesway customers with petty rules,,,making them wait to board,calling them last to debark etc.

Eavesway customers remember that,me included,and stayed loyal to Eavesway.

Its only lately that P&O upped their game with Intercruises,,,they used to use the cheapest most clapped out oldest coaches going.

The relations are better now,,,they allocate ALL coaches passengers the same debarkation time,,,,,before 08:00.

ps,They pick up in Blackpool,,,I never knew the majority of the country lived north of Blackpool?

1 hour ago, JeanieC,Aston said: I have traveled north of 20 cruises with Eavesway and not had one problem. Intercruises do use Ellisons from the NW but they often use clapped out coaches from firms along the south coast for the return,,,,,I know I’ve used them. Pre covid I asked a Ellisons coach driver for the WiFi password,,,sorry no WiFi H&S.   Eavesway terminated the contract they had with P&O a few years ago as P&O got greedy wanting more of Eavesway cut. Then P&O started playing silly beggars with Eavesway customers with petty rules,,,making them wait to board,calling them last to debark etc.   Eavesway customers remember that,me included,and stayed loyal to Eavesway.   Its only lately that P&O upped their game with Intercruises,,they used to use the cheapest most clapped out oldest coaches going.   The relations are better now,,,they allocate ALL coaches passengers the same debarkation time,,,,,before 08:00.   ps,They pick up in Blackpool,,,I never knew the majority of the country lived north of Blackpool?

I live about 1 1/2 hrs north of Blackpool, and I'm still in England, and then there is Scotland. So yes, most of the country is north of Blackpool.

Assigning the more comfortable and newer coaches to those travelling further is just common sense. I've never had a clapped out coaches for the return journey from Intercruise. Unlike one of the two Eavesway transfers which broke down.

As for P&O playing silly beggars with Eavesway, why shouldn't the company they have a professional partnership with get priority? Those travelling by Eavesway are considered as independent travellers, and as such get no assistance from P&O if anything does go wrong, like the couple on my last pre-covid cruise who had their luggage unloaded at the wrong ship, and were left with nothing until they could go shopping at the first port. They were told that if it had been an Intercruise bus they would have had a generous allowance to spend in the onboard shops.

we used Eavesway on March this year for an MSC cruise. They picked us up in Blackpool, the starting point for that particular route. We had to be there 15 mins before the alloted time. We did have 3 or 4 stops, Preston bus station and then service station but it was very comfortable, wifi on board, no issues. 

2 hours ago, FangedRose said: I live about 1 1/2 hrs north of Blackpool, and I'm still in England, and then there is Scotland. So yes, most of the country is north of Blackpool.   Assigning the more comfortable and newer coaches to those travelling further is just common sense. I've never had a clapped out coaches for the return journey from Intercruise. Unlike one of the two Eavesway transfers which broke down.   As for P&O playing silly beggars with Eavesway, why shouldn't the company they have a professional partnership with get priority? Those travelling by Eavesway are considered as independent travellers, and as such get no assistance from P&O if anything does go wrong, like the couple on my last pre-covid cruise who had their luggage unloaded at the wrong ship, and were left with nothing until they could go shopping at the first port. They were told that if it had been an Intercruise bus they would have had a generous allowance to spend in the onboard shops.

As you say Carlisle is not in Scotland,,,,,so no most of the country is not north of Blackpool,,,it’s probably at least (at a guess) 40 million out.

Last time I looked England is one Country,,Scotland another.

Having priority Is different than being penalised by a petulant company.

P&O used to proactively be unreasonable to Eavesway passengers not Eavesway the company.

Just now, JeanieC,Aston said: As you say Carlisle is not in Scotland,,,,,so no most of the country is not north of Blackpool,,,it’s probably at least (at a guess) 40 million out. Last time I looked England is one Country,,Scotland another.   Having priority Is different than being penalised by a petulant company. P&O used to proactively be unreasonable to Eavesway passengers not Eavesway the company.

Are you for real? You saying Scotland is not part of the UK? Of course Scotland is (still) part of this country.

Just now, FangedRose said: Are you for real? You saying Scotland is not part of the UK? Of course Scotland is (still) part of this country.

Scotland is not part of England.,,,,you never mentioned the UK.

And I still believe most people including Scotland live south of Blackpool.

The population of Scotland is 5.5m add in a few towns north of Blackpool are you still saying most of the UK is north of Blackpool when the population of the UK is 65m plus.

We certainly got a rattler from Intercruises on one occasion from Washington (think famous British heavyweight boxer who advertised aftershave & you’ll get the coach name.) It hadn’t been cleaned from the previous night’s school run (sweetie papers all over.) The return coach was better. The second (& final) time we used them the coach was modern and well appointed. We don’t use the coach now because the pick up locations are no longer convenient.   

17 minutes ago, JeanieC,Aston said: Scotland is not part of England.,,,,you never mentioned the UK. And I still believe most people including Scotland live south of Blackpool. The population of Scotland is 5.5m add in a few towns north of Blackpool are you still saying most of the UK is north of Blackpool when the population of the UK is 65m plus.    

By that reasoning coaches should only pick up from London, Birmingham and maybe Manchester. I never mentioned population, I was referring to area, the size of the landmass. 

I never said Scotland was part of England. We live in the UK. The UK is the country. Check the cover of your passport.

10 minutes ago, FangedRose said: By that reasoning coaches should only pick up from London, Birmingham and maybe Manchester. I never mentioned population, I was referring to area, the size of the landmass.    I never said Scotland was part of England. We live in the UK. The UK is the country. Check the cover of your passport.

Nice swerve!!

1 hour ago, FangedRose said: By that reasoning coaches should only pick up from London, Birmingham and maybe Manchester. I never mentioned population, I was referring to area, the size of the landmass.    I never said Scotland was part of England. We live in the UK. The UK is the country. Check the cover of your passport.

I understood straight away that you meant landmass and not population. 

We have travelled with Eavesway and with Intercruises and have had old rattle boxes with both in the past.  Neither of us like to drive long distances now so we have used Intercruises and Eavesway this year and both had excellent modern coaches but my only criticism of Eavesway would be that their coaches are not ideal for anyone with mobility issues because there are only 2 or 3 seats (immediately behind the driver) for people who cannot manage stairs, these seats have to be prebooked. 

On our recent journey back from Southampton an older gentleman with walking sticks had to negotiate the stairs (which are narrow and wind round) with great difficulty because the seats below had been reserved but weren't actually used because the couple who had booked them had to leave the ship in Norway due to illness but the driver said that for insurance reasons only the passengers who had pre-booked those seats could use them.

heathstockton4

we used Eavesway last year from Burtonwood (Warrington) and was advised to use them rather than the "free" service offered by P&O, better coaches apparently and the coach we were on was superb, very impressed.

We are just in the process of booking Ioana from Southampton next April and will book Eavesway again.

10 hours ago, heathstockton4 said: we used Eavesway last year from Burtonwood (Warrington) and was advised to use them rather than the "free" service offered by P&O, better coaches apparently and the coach we were on was superb, very impressed.   We are just in the process of booking Ioana from Southampton next April and will book Eavesway again.

If you ring them to book they will let you know if you have loyalty discount from previous use.

On 7/21/2023 at 5:51 PM, happy v said: Do P&O not provide a complimentary coach?

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For over 80 years, Eavesway Travel has been focus on providing quality travel across the UK. We are trusted by thousands of cruise passengers each year to get them to and from their cruise holiday on our Cruiselink service; while big name companies across the world rely on us to provide the highest level of corporate travel with our Exclusive private hire service.

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A successful strategy: The Eavesway Travel approach

Identifying an untapped or emerging market and capitalising on it is one of the keys to successful business, and that approach has proved fruitful for Eavesway Travel. Its Cruiselink work is often what the operator is best known for, and those port transfers are once again in full swing as the COVID-19 pandemic continues to fade from view. But there is a lot more to what Eavesway does as the Ashton-in-Makerfield company continues to diversify its fleet and work structure.

Servicing Cruiselink is a fleet of distinctive Van Hool Altanos. They are of varying ages, but thanks to some cherished registration marks, the newest is indistinguishable from the oldest, inside and out. Such a uniform approach was among the principles adopted by Managing Director Mike Eaves when he took on leadership of Eavesway in the mid-1980s as the third generation of the Eaves family to do so.

Until then, Eavesway carried out all forms of coach transport with a fleet that reflected the domination of the vehicle supply chain of the time by British marques, and with some early Volvo involvement. Prior to taking charge, Mike had worked in Eavesway’s holiday business, selling packages for the likes of Thomson Holidays. That gave the opportunity to travel and see coaching in other countries.

“I would board Neoplans and vehicles like them in the 1980s and think: ‘Why can’t we have this in the UK?’. They looked like they had just landed from Mars compared to what we had at the time.”

Image is of the utmost importance to Eavesway Travel

Back in Lancashire, opinions on following that lead differed, however. Mike believed that reclining seats, and fewer of them, a toilet and all-round comfort for customers was the direction to go in. Others involved in the business at that time favoured high capacity on the grounds of versatility. History shows that Mike’s way was the one that was adopted, but other changes were in the mix.

“One of my initial ideas was to have a constant image across the business. Previously we had a mixed livery. People would call for a quote but ask for a specific coach,” he explains.

“What I wanted to create was a common brand where vehicles would all look the same.”

Blue and green had always been part of the core Eavesway identity, and it remains present today. But Mike favoured metallic silver as a base colour. That was adopted and the new image rolled out. It worked well.

“People quickly got to realise that if a coach said Eavesway on the side, the service would be good,” he says. The only deviation in terms of livery captures the small number of coaches purchased predominantly for sports team transport. They carry a more discrete metallic dark grey.

Van Hool was quickly settled on as the supplier of choice. That has largely been in conjunction with DAF, although MAN made an appearance in earlier times, including in a small number of EOS 90 models. One of the latter served as the Manchester United FC team coach for a period as team transport – already an element of its business – adopted greater prominence.

Van Hool partnership: Flexibility in design is key

Key to going with Van Hool was the flexibility offered by the Belgian builder. Mike has worked closely with it on multiple innovations, including the advent of wheelchair user access via an extended front overhang in the Altano. The first Van Hool arrived in 1987 and, based on the DAF SB3000 chassis, was the fleet’s first rear-engined coach. A second, on a mid-engined DAF chassis, joined at around the same time but the poorer luggage space afforded meant it was the last mid-engined addition. It served Everton FC.

The Altano in a layout that prioritises legroom over capacity has latterly been standardised upon for large coaches by Eavesway, but Mike has now placed a firm order for a pair of 10.7m EX11H models.

With a seating capacity of around 32, they will capitalise on an increasing prominence of smaller groups that do not require an Altano’s passenger or luggage capacity. Such coaches could also prove useful on Cruiselink work for lower-demand trips.

EX11Hs will not be the first smaller coaches for Eavesway. In addition to a pair of Mercedes-Benz Sprinters with EVM conversions , a Yutong TC9 joined recently (see below). Common across all vehicles is cream leather seating. That is part of the approach of ensuring as much commonality as possible and that customers get what they expect regardless of the size of coach that carries them.

Cruiselink and sports team travel prominent for Eavesway

Cruiselink forms a core of Eavesway’s work, although its prominence has dropped slightly in recent years as some cruise lines introduced subsidised, or free, port transfers. Mike first saw the growing cruise market in the late-1980s and Eavesway served it initially via private hires for travel agents in the North West.

While free or low-cost travel from some cruise lines has moderated demand, Eavesway still has a clearly defined market. Its transfers focus on Southampton but Dover and Newcastle also feature.

Mike’s early strategy with cruise work was to ‘ringfence’ it as Eavesway’s product. That continues to be the case. Customers book direct, and while the price reflects the standard of service and vehicle provided, Cruiselink has generated a great deal of loyalty. That was helped by the operator’s approach during the early days of COVID-19, when the policy adopted was to refund bookings rather than keep customers’ money.

A positive around cruise work and sports team transport is that dates are known many months in advance. That helps long-term planning and for such transfers to be tied both with each other, and other private hire, tour and corporate requirements.

Private hire has become more prominent for Eavesway as the industry’s wider supply and demand equation leads to customer acceptance of higher rates. Frequent trips to and from Southampton from multiple parts of the UK has also allowed a good base of private hire clients to be established outside the North West.

Among those are incoming football teams. Their requirements are largely based on knock-out competitions and are thus ad-hoc, but they have contributed to Eavesway’s interest in smaller coaches; it is often the case that among those hired by a visiting club will be one to convey a small number of Directors.

Three professional football clubs in England remain clients of Eavesway for team transport, with some supporter movements also catered for.

In the past, Mike enjoyed a good working relationship with Sir Alex Ferguson in his capacity as Manchester United FC Manager, although another operator now undertakes that club’s transport. Eavesway also served Everton for 37 years. More recently, the focus has moved towards other sports. Rugby union and cricket both form part of that.

A focus on driver recruitment and retention

Although the pandemic was challenging for Eavesway, the operator was able to complete the planned sales of three vehicles in the early part of 2020. That provided capital to pursue the refund strategy. Diversification of work had already begun before COVID-19 hit and it continues as coach replacement plans for 2023 are finalised. A golden rule of Mike’s is that at least 75% of the fleet is always paid for. He sees no reason to change that.

But while part of Eavesway’s strategy is on built on ensuring that customers know what they will get, Mike also places a great deal of focus on drivers. Working for Eavesway is a little different to many coach driving jobs. Cruise ship and sports team commitments bring a lot of weekend shifts. All but a handful of staff were retained during the pandemic thanks to the furlough scheme.

As things return, recruitment for driving and other roles is in order. Eavesway has been successful in doing so, although Mike notes that drivers are more difficult to come by than previously. All Eavesway employees are salaried – something introduced soon after Mike moved up to head the business – and that brings benefits. While a driver could possibly earn a little more elsewhere on hourly pay during the peak months, doing so with any certainty would be difficult to impossible for the remainder of the year. A double-digit percentage rise was also awarded to drivers from 1 April.

No single key to success for Eavesway Travel

“Diesel costs are also not helpful now, but even with a full stock of fuel and a fleet of coaches we have no business without drivers,” Mike notes. Paying them fairly “is imperative” to successful attraction and retention, while QBE Insurance has worked with Eavesway to reduce the minimum age of permitted drivers on its policy to 21.

The operator employs no drivers below the previous minimum age of 25, but Mike sees the change as a possible enabler for the future and an influence on whether he explores engaging young drivers via apprenticeships.

Mike also devotes significant time to considering the future of the business, but he notes that the current management teams have shown great competence; they have helped the operator to achieve both Investor in People accreditation and join the DVSA Earned Recognition scheme.

There is no single secret to Eavesway’s undoubted success. It prides itself on a uniform and high-quality service and delivering what it promises. But in all that Mike shares, there is perhaps one pearl of wisdom above all others: “I don’t like working for people. Instead, I like working with them.”

Eavesway’s Yutong TC9: Another to follow after good results

Eavesway’s first Yutong TC9 (pictured, above) joined earlier in 2022. It was purchased to meet a specific need for a coach of its size, and it comes with 26 seats, tables and a full rear kitchen.

Yutong importer Pelican Bus and Coach had first spoken with Mike well before the TC9 was ordered, and UK Coach Sales Manager Simon Collins kept in regular touch to discuss requirements. When a firm order was on the table, Eavesway’s obligatory seat finish was not a Yutong offering until Simon raised it with the factory.

“Credit to Yutong: It did what I asked and the coach was delivered with cream leather seats with blue inserts and a curtain colour that had not been done before. At the time of ordering, Yutong did not do the paint shade I required, so I offered to send a sample,” explains Mike.

“The colour of the vehicle and everything else ex-factory was all correct. When it arrived, it was taken to AD Coach Systems for the kitchen.” The TC9 will remain a one-off with Eavesway Travel. It was “something of an experiment” by the operator, but Mike adds that having just one coach of a certain type can be difficult when multiple customers request it. He has thus confirmed an order with Pelican for a second.

Since delivery, the Yutong has carried out private and corporate hire, tours and cruise transfers. Where sports teams require more than one coach, it will see use in that application too, hence its completion in metallic dark grey. “So far, the experiment has been a success,” Mike adds.

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EAVESWAY TRAVEL LIMITED

Company number 03038028

• Company Overview for EAVESWAY TRAVEL LIMITED (03038028)
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Next accounts made up to 31 March 2024 due by 31 December 2024

Last accounts made up to 31 March 2023

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Next statement date 27 January 2025 due by 10 February 2025

Last statement dated 27 January 2024

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• 49390 - Other passenger land transport

• Tel: +44 (0)1942 727 985
• Fax: +44 (0)1942 271 234

Email: [email protected]

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OFFERS & PROMOTIONS

Loyalty Programme Terms & Conditions

· To redeem loyalty points, you MUST make your reservation by telephone

· Points will automatically be calculated and added to your account following a confirmed reservation

· You will be rewarded 10 points to every £1 cash spend

· Points are not rewarded against any discounted fares, promotions or on points redeemed

· Any additional Loyalty Bonus Points may be offered from time to time at the discretion of Eavesway

· Spending your points – every 10 points will be to the value of 5p (1000 points equates to a £5.00 Discount)

· Points gained on a booking will become available to redeem after the return date of that particular journey

· There is no expiry date on the points earned, they will remain on your account until redeemed

· Online Bookings – will gain loyalty points, to redeem points you must telephone to book

· Online Reservations – points cannot be redeemed on a confirmed booking at a later date

· Loyalty Points hold no monetary value, and can only be used as a discount against a CruiseLink booking with Eavesway.

· Members who choose to leave the loyalty programme forfeit the right to any monetary value of points accrued

· Cancellation of bookings – Normal Terms & Conditions apply as detailed on your travel ticket.  Any points redeemed will be taken at the monetary value before a refund is issued.

· Eavesway reserve the right to alter or amend the Loyalty Programme at any time.

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Eavesway Travel Ltd, Bryn Side, Bryn Road, Ashton-in-Makerfield, Wigan, England, WN4 8BT

+44 (0)1942 727985

Current Office Hours Mon-Fri 9am-5pm,

Saturday 9am-1pm

(excl.Bank Holidays)

+44 (0)1942 271234

[email protected]

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Contact Details

Eavesway Travel Ltd

Bryn Side, Bryn Road

Ashton-in-Makerfield

Tel: +44 (0) 1942 727985

Fax: +44 (0) 1942 271234

Offices open Mon-Fri 9am-5pm, Sat 9am-1pm

(Excluding Bank Holidays)

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