chase travel phone number 24 7

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Chase Customer Service: How To Get in Contact Fast

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Chase offers a wide range of banking products and services and more than 4,700 branches . If you need assistance, its website, social media support and phone numbers offer customers plenty of options.

How Do I Speak to a Chase Customer Service Representative?

Here’s a list of Chase customer service phone numbers and the departments you’ll reach when you call them:

• Personal banking: You can contact personal banking customer support at 800-935-9935.
• Credit cards: If you’re looking for Chase card services, call 800-432-3117.
• Business banking : Call 800-242-7338 to get your business banking questions answered.
• Auto loans: If you have questions about your auto loan, call 800-336-6675.
• Home lending: Call 800-848-9136 for questions about your mortgage or your home lending options.
• Domestic military services: If you’re a domestic military customer, call 877-469-0110.
• Overseas military services: If you’re stationed overseas, call 1-318-340-3308.
• Fraud services: Call 800-955-9060 to report credit card fraud, follow up on a report of fraud or file a chargeback. 
• Disaster assistance for auto loan customers: If a natural disaster has impacted you and you cannot make your minimum payment for your auto loan, call 800-336-6675. If you’re a military customer responding to a disaster, call 877-469-0110.
• Hardship assistance for auto loan customers: If you are a loan customer and need financial hardship assistance, call 800-336-6675. If you’re a lease customer in need of hardship assistance, call 800-227-5151.

If you’re deaf or hard of hearing, you can dial 711 for assisted communications with Chase customer service.

Keep in mind that Chase is a massive bank with several departments. The company has dedicated support staff for many of its products and service divisions, so contacting the right department within Chase is important to get the help you need.

Additional Customer Service Options

If you’re not a phone person, don’t worry; there are other ways to get in touch with Chase customer service. Here are some options:

• Send a secure message: You can log in to your Chase online banking account to access the Secure Message Center. This is where you can send secure messages about anything having to do with your accounts.
• Make an appointment: To connect with a local Chase representative,  schedule a meeting online.
• Get help via social media: Chase also actively pays attention to its social media for customer service inquiries. Simply reach out via a message on Facebook , Instagram or X, formerly known as Twitter . 
• Report a phishing attempt: Forward all suspicious emails to [email protected]. Note that Chase does not support general email correspondence for customer support, so you’ll want to use the Secure Message Center instead for any other inquiries.
• Yes, Chase provides 24/7 customer service.
• If you have questions about personal banking, you can talk to a live person at Chase by calling 800-935-9935.
• The best way to send a message to Chase customer service is to log in to your Chase online banking account and send a secure message.
• 800-242-7338 is the phone number for Chase business customer service.

Katy Hebebrand contributed to the reporting for this article.

Editorial Note: This content is not provided by Chase. Any opinions, analyses, reviews, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by Chase.

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How to use the chase travel portal, you can use chase points to book flights, hotels, car rentals and more through its travel portal..

With the right amount of planning, it's possible to book your entire vacation, including flights , hotels , cruises , car rentals , tours and other activities, entirely on points through the Chase Travel SM portal.

But are you getting the best deal by doing this instead of transferring Chase Ultimate Rewards® points to travel partners and booking directly? It turns out there's a lot more to consider — everything from travel date flexibility and brand variety to the credit card you're using — if you want to get more value for your points by booking through Chase Travel SM .

Below, CNBC Select breaks down the best ways to book flights, hotels, cruises, tours and vacation activities through the Chase Travel SM portal with Ultimate Rewards® points.

How to use the Chase Travel SM Portal

• How to earn and redeem Chase Ultimate Rewards points
• How to get started with the Chase Travel portal
• How to book flights through the Chase Travel portal

How to book rental cars, cruises, and other travel activities

What to know about chase's airport lounges, bottom line, how to earn and redeem chase ultimate rewards® points.

To access Chase Travel SM , you'll need to have a credit card that earns Chase Ultimate Rewards® points, like the Chase Sapphire Preferred® Card , Chase Sapphire Reserve® , Ink Business Preferred® Credit Card , Ink Business Unlimited® Credit Card , Ink Business Cash® Credit Card , Chase Freedom Unlimited® or Chase Freedom Flex® .

The easiest way to earn Chase Ultimate Rewards points quickly is by taking advantage of the lucrative welcome bonuses offered by certain rewards cards: 

• You'll earn 75,000 points by signing up for the Chase Sapphire Preferred and spending $4,000 within the first three months of opening your account. That's worth over $900 when redeemed through Chase Travel SM
• With the Ink Business Preferred Credit Card 's welcome bonus, you'll earn 100k bonus points after you spend $8,000 on purchases in the first 3 months from account opening. That's $1,000 cash back or $1,250 toward travel when redeemed through Chase Travel SM.
• The Chase Sapphire Reserve 's welcome bonus gives you 75,000 bonus points after you spend $4,000 on purchases in the first three months from account opening. That's worth $1,125 when redeemed through Chase Travel SM .

The card you're using to redeem Chase Ultimate Rewards points will also affect your point redemption value . For instance, if you're using the Chase Sapphire Preferred to book through the Chase Travel SM portal, points are worth 25% more (1.25 cents per point). But if you're booking through Chase Travel SM with the Chase Sapphire Reserve , points are worth 50% more (1.5 cents per point) — the other $0 annual fee Chase cards each carry a redemption rate of 1 cent per point.

That means the bonus points you'd earn from either the Chase Sapphire Preferred's welcome bonus is worth over $900 towards travel and the Chase Sapphire Reserve's is worth $1,125 towards travel.

Chase Sapphire Preferred® Card

Enjoy benefits such as 5x on travel purchased through Chase Travel℠, 3x on dining, select streaming services and online groceries, 2x on all other travel purchases, 1x on all other purchases, and $50 annual Chase Travel Hotel Credit, plus more.

Welcome bonus

Earn 75,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's over $900 when you redeem through Chase Travel℠.

Regular APR

21.49% - 28.49% variable on purchases and balance transfers

Balance transfer fee

Either $5 or 5% of the amount of each transfer, whichever is greater

Foreign transaction fee

Credit needed.

Excellent/Good

Terms apply.

Read our Chase Sapphire Preferred® Card review .

Ink Business Preferred® Credit Card

Earn 3X points per $1 on the first $150,000 spent in combined purchases in select categories each account anniversary year (travel; shipping purchases; internet, cable and phone services; and advertising purchases with social media sites and search engines), 1X point per $1 on all other purchases

Earn 100,000 bonus points after you spend $8,000 on purchases in the first 3 months from account opening.

21.24% - 26.24% variable

Good/Excellent

Read our Ink Business Preferred® Credit Card review.

Chase Sapphire Reserve®

Earn 5X total points on flights and 10X total points on hotels and car rentals when you purchase travel through Chase Travel℠ immediately after the first $300 is spent on travel purchases annually. Earn 3X points on other travel and dining & 1 point per $1 spent on all other purchases plus, 10X points on Lyft rides through March 2025

Earn 75,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $1,125 toward travel when you redeem through Chase Travel℠.

22.49% - 29.49% variable

5%, minimum $5

Read our Chase Sapphire Reserve® review.

How to get started with the Chase TravelSM portal

To reach the Chase Travel SM portal, log into your Chase account, then click the area near the right side of the screen where it says the amount of your Chase Ultimate Rewards points. Depending on how many Chase credit cards you have, you may be asked to choose which one you want to proceed with.

The next screen is your credit card's main dashboard, showing how many Ultimate Rewards points you currently have, as well as any deals or bonus opportunities. On the top of the page, you'll see several menus with redemption options.

While not the best redemption in terms of overall value, you could choose to use your Chase points for Apple and Amazon purchases, cash them in for gift cards and experiences. You can transfer points directly to one of Chase's 14 travel partners if you have a specific flight or hotel in mind. Otherwise, click "book travel" to enter the Chase Travel SM portal.

From here, you'll be able to search for flights, hotels, rental cars, activities and cruises. Simply choose your category, plug in your desired dates and details, and book with points, cash or some combination of the two.

Chase's travel partner programs

Currently, you can transfer your points to the following airline and hotel programs:

• Aer Lingus AerClub
• Air Canada Aeroplan
• Air France-KLM Flying Blue
• British Airways Executive Club
• Emirates Skywards
• Iberia Plus
• JetBlue TrueBlue
• Singapore Airlines KrisFlyer
• Southwest Airlines Rapid Rewards
• United Airlines MileagePlus
• Virgin Atlantic Flying Club
• IHG One Rewards
• Marriott Bonvoy
• World of Hyatt

How to book flights through the Chase TravelSM portal

There are a few pros and cons to consider when booking flights through the Chase Travel SM portal. You won't have to worry about blackout dates or limited award availability, which makes it great if you're not flexible with dates and flight times. Just make sure you compare the number of points needed through the Chase Travel SM portal with how many points the airline would require if you were using its own miles, especially if you're hunting for a good deal on economy seats.

The catch with using the Chase Travel SM portal is you won't be able to shop for tickets on low-cost carriers like Spirit Airlines, Frontier Airlines, or Allegiant Air — you can search for flights on Alaska, Southwest, Delta, JetBlue, American, and United. You'll also be able to book flights on most international carriers.

Remember that you can still earn miles and elite credits on flights, as tickets booked through the Chase Travel SM portal are categorized as "paid" rather than as an award flight since you're "paying" for them with points instead of cash. Consider the taxes and fees you might have to pay if you were to transfer the points straight to one of Chase's travel partners versus booking directly through the portal, and to calculate and compare how many points and miles you'd earn by booking with either method.

You'll be able to search, filter, and sort by price, airline, booking class, departure time, arrival time, and departure airport. For this example, below, consider a round-trip flight from Seattle to Austin booked through the travel portal with a Chase Sapphire Preferred Card (redemptions are worth 1.25 cents per point):

Results included 107 results with an economy mix-and-match United and Delta fare for $370 or about 29,600 points being the most affordable option. For comparison's sake, the points price is about the same as what United and Delta are currently charging if you were to book the awards directly through the airlines, but Delta isn't a transfer partner of Chase. You also won't earn miles if you were to book these awards through the airlines, whereas you will earn miles when booking through Chase.

To finish booking your flight through the travel portal, select your route(s), review the details, choose how many points you'd like to use and complete your purchase.

Remember that if you're booking with money rather than points, you can earn extra rewards on your booking. In our example, if you paid $370 for a flight, you'd earn 1,850 Ultimate Rewards points with your Chase Sapphire Preferred or Reserve card. Either card earns 5X points on flight purchases through Chase Travel SM .

Booking travel with Southwest

In 2023, Chase also added the ability to use Ultimate Rewards points to book Southwest flights directly through the issuer's travel portal. To do so, simply search for the flight using the process described above. Your search results will only show Wanna Get Away and Wanna Get Away Plus fares. However, when you proceed with the booking, you'll also have the option to select an Anytime or Business Select fare.

How to book hotels through the Chase TravelSM portal

While the best redemption rates are usually realized when you transfer Chase Ultimate Rewards points at a 1:1 ratio to hotel partner World of Hyatt, if you're not a huge fan of chain hotels or prefer boutiques or brands like Hilton, Choice Hotels, or Wyndham, it can be a good idea to book them through the travel portal. 

As with flights, you won't have to worry about blackout dates or limited award night availability. However, keep in mind that hotels treat the Chase Travel SM portal as a third-party booking agency, so you won't be able to earn hotel points on stays as you might by booking your stay directly with the hotel.

Hyatt hotels usually offer better deals when you book directly, and since it's one of Chase's hotel partners, you can transfer UR points instantly at a 1:1 ratio. Marriott and IHG are usually more varied, so you may score a better deal by booking via the Chase Travel SM portal instead of transferring points over. For this reason, it's a good idea to ring up how much your hotel stay would cost in points through the portal as well as the hotel's website.

Start by searching by destination so you can see a list of all the available hotels. For this example, let's try looking for hotels in downtown Austin. Once the results appear, you'll be able to narrow down your search with filters based on price, star ratings, guest ratings, amenities and neighborhood.

Let's go over a couple of options within the Chase Travel SM portal, each booked with a Chase Sapphire Preferred credit card. One option is the Four Seasons Hotel Austin, which is listed for $556 or about 44,500 points per night through Chase. If you book through Four Seasons, directly, you'll pay $561 per night. The hotel chain also doesn't have a rewards program but going through Chase provides a way to pay with points.

Another example is the Hyatt Place Austin Downtown for $288 or about 23,000 points per night through Chase. If you were to book this directly through Hyatt, you'd pay $279 per night as a member of its loyalty program or just 15,000 World of Hyatt points per night if you booked with points. Since you can transfer your Ultimate Rewards points to Hyatt at a 1:1 ratio, in this case, transferring would make more sense.

As you can see, it's worth comparing points required by the travel portal and each hotel's website, as the time of year, location, and other factors may play a part in pricing. To book your stay through the travel portal, select your room type, review the details, choose how many points you'd like to use and complete your purchase.

If you have the Chase Sapphire Reserve card, you also get access to The Edit by Chase Travel SM — a premium travel booking platform offering complimentary benefits at featured properties. These perks include a room upgrade (if available), $100 property credit and daily breakfast for two, to name just a few.

It's a pretty similar process if you want to book rental cars, tours and other travel activities through the Chase Travel SM portal. Cruises can also be booked as well, but you'll need to call.

As far as car rentals, make sure you're booking through the travel portal with points that are connected to Chase Sapphire Preferred or Chase Sapphire Reserve to take advantage of extra perks like primary rental car insurance — you'll also need to decline the rental car company's auto collision damage waiver when you book to activate this. You'll want to charge at least a few dollars to the card and not use points to cover the entire booking which ensures that you're still "paying" for the car rental with your Sapphire card, which means you'll be entitled to the card's rental car insurance.

Beyond that, simply plug in your itinerary and search. Here's an example for a rental in Austin booked with a Chase Sapphire Preferred credit card:

You'll be able to filter your search by capacity, car type, price per day, company, and car options (like air conditioning and automatic transmission). For a seven-day rental, it would cost around 24,800 points or $310 for the cheapest option. As with other travel portal purchases, you'll be able to enter how many Chase Ultimate Rewards points you wish to put toward the final price. It works the same way for booking tours and other travel activities, so you could potentially enjoy a free — or nearly free — vacation solely on Chase points if you were to plan it all out properly.

When it comes to Chase, your travel benefits don't end with booking. If you have the Chase Sapphire Reserve card, you also enroll and get access to two airport lounge networks: Priority Pass and Chase's Sapphire Lounge by The Club.

The Sapphire Lounge network officially consists of four lounges:

• Boston (BOS)
• Hong Kong (HKG)
• New York City (LGA)
• New York City (JFK)

Chase also manages and operates a lounge at Washington Dulles International Airport (IAD) on behalf of Etihad Airways. This lounge isn't branded as a full-fledged Sapphire Lounge, but it features a similar design and follows similar access rules.

Chase is planning to open four more Sapphire lounges in the future: in Las Vegas, Philadelphia, Phoenix and San Diego.

Separately, Chase Sapphire Reserve cardholders also receive access to Sapphire Terrace at the Austin-Bergstrom airport in Austin, Texas.

Priority Pass, on the other hand, is a vast network with over 1,500 airport lounges around the world.

Booking through the Chase Travel SM portal can be a great use of your Ultimate Rewards® points, but make sure to compare the rates against booking directly with an airline or hotel itself. Finally, consider transferring your points to one of Chase's travel partners, especially if you're looking to book a luxury hotel or flight in business class.

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The Guide to Chase’s Travel Portal

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Table of Contents

Who can use Chase's travel portal?

How to use chase's travel portal, other things you can do in chase's portal, chase travel contact options, chase's travel portal can be lucrative.

Chase Ultimate Rewards® points are among the most useful rewards you can earn. When it comes time to redeem them, you will be directed to Chase's travel portal. This is where you can book flights, hotels and rental cars with points, redeem them for merchandise and gift cards, or transfer points to other programs.

Should you redeem points to pay for a trip instead of using cash or transfer them to a loyalty program partner to get better value? You'll need to do a little homework to find the right answer as each situation is different.

Chase points are the currency you earn when using cards like Chase Sapphire Preferred® Card or Chase Sapphire Reserve® . They are superior in many ways to other point currencies because  you earn more than one penny in value  per point with these two cards. For example, when redeeming through Chase's travel portal, the Chase Sapphire Reserve® will net you 1.5 cents in value per point and the Chase Sapphire Preferred® Card will net you 1.25 cents in value per point. When you transfer to a partner, your per-point-value may be even greater.

With the travel portal, you can redeem points to pay for an entire trip or you can use a mix of points and cash to cover a travel booking. You can also pay all in cash, earning 5 to 10 points per $1 spent, depending on the card you have. Using points for travel is the most valuable way to extract value from Chase Ultimate Rewards® for most people.

It's an efficient website, but some irritants snag even savvy travelers. Let's dig into Chase's travel portal's good and bad. You'll find that it is mostly good, if not great.

Chase cards vary in earning and redemption benefits so you will want to pay attention to which one you use, especially if you have more than one card. The most valuable cards earn Ultimate Rewards® points, but some Chase cards, like the United℠ Explorer Card , earn miles or points in that co-branded program (in this example, United MileagePlus miles ).

Let’s review the cards that earn Chase Ultimate Rewards®, with the most rewarding cards first. Keep in mind that if you have more than one of these cards, you can move points between Chase Ultimate Rewards® accounts to redeem them from an account that delivers more cents per point in value.

These cards earn Chase Ultimate Rewards® and provide access to Chase's travel portal:

Chase Sapphire Reserve® .

Chase Sapphire Preferred® Card .

Ink Business Preferred® Credit Card .

Chase Freedom Unlimited® .

Chase Freedom Flex℠ .

Ink Business Cash® Credit Card .

Ink Business Unlimited® Credit Card .

Chase Freedom Rise Credit Card.

★ LIMITED TIME OFFER

Heads up! For a limited time, both the Chase Sapphire Preferred® Card and the Chase Sapphire Reserve® are offering elevated sign-up bonuses that can be worth more than $900 for the Preferred card and more than $1,100 for the Reserve. Learn more and apply here.

There is an important perk to remember if you have multiple cards. Since the Chase Sapphire Reserve® card offers 1.5 cents in value per point and the Ink Business Preferred® Credit Card and the Chase Sapphire Preferred® Card offer 1.25 cents in value, it is best to redeem points from these accounts rather than any other Chase card.

If you have one of those two premium cards and another Chase card (like Chase Freedom Unlimited® , for example), you can move your Ultimate Rewards® points from the Chase Freedom Unlimited® account to a premium card’s account (like the Chase Sapphire Reserve® card).

This strategy allows you to unlock half a cent more in value in seconds. It’s one of the best benefits of Ultimate Rewards® when you have a premium card and one of its no-fee cards.

Want to earn a bunch of points quickly to make a redemption? The sign-up bonuses on these cards can rake in extra points if you meet the terms and conditions.

on Chase's website

• 5 points per $1 on travel booked through Chase.

• 3 points per $1 on dining (including eligible delivery services and takeout), select streaming services and online grocery purchases (not including Target, Walmart and wholesale clubs).

• 2 points per $1 on other travel.

• 1 point per $1 on other purchases.

Point value in Chase's travel portal: 1.25 cents apiece.

• 10 points per $1 on Chase Dining, hotel stays and car rentals purchased through Chase.

• 5 points per $1 on air travel purchased through Chase.

• 3 points per $1 on other travel and dining not booked with Chase.

Point value in Chase's travel portal: 1.5 cents apiece.

• In the first year, 6.5% cash back on travel purchased through Chase, 4.5% cash back on drugstores and restaurants, and 3% on all other purchases on up to $20,000 in spending.

• After that, 5% cash back on travel purchased through Chase, 3% cash back at drugstores and restaurants, including takeout and eligible delivery service, and unlimited 1.5% cash back on all other purchases.

Point value in Chase's travel portal: 1 cent apiece.

Earn 75,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's over $900 when you redeem through Chase Travel℠.

Earn 75,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $1,125 toward travel when you redeem through Chase Travel℠.

Earn an additional 1.5% cash back on everything you buy (on up to $20,000 spent in the first year) - worth up to $300 cash back!

Earn a $200 Bonus after you spend $500 on purchases in your first 3 months from account opening.

» Learn more: The best travel credit cards right now

Here’s a primer on what you can and cannot do with Ultimate Rewards® points.

Log in to your account, then navigate to the Chase Ultimate Rewards® tab on the right of the screen. If you have more than one card that earns this currency, you can see each balance and select the account from which you want to redeem points.

Once you select the card, you’ll be taken to a homepage that shows the points you have earned and how you can redeem them. We recommend sticking to travel redemptions rather than using points for merchandise as the value diminishes significantly with the latter.

Select the "Travel" tab at the top of the screen. From here, you can decide whether to transfer points to a partner or redeem them as cash for a trip.

One of the best perks of using this travel portal to make a points redemption is that you still earn frequent flyer miles on most airline tickets since these are booked as a revenue ticket (not as an award redemption like when using airline miles to book a flight).

How to book award flights in Chase's travel portal

This is one of the more popular features of using points, but keep in mind it doesn't feature all airlines, which can be frustrating. Even if you find a flight on an airline's website or third-party booking site, it doesn't mean it will be available at Chase.

Enter the relevant details in the search bar to find a flight. Results can be filtered by stops, airline or price. Another benefit of this portal is that you aren't subject to award seat availability in the same way you might be when redeeming miles through an airline's program.

If there is a seat that could be bought with cash, you can usually redeem points for it. Plain and simple.

Compare how many miles you would need if booking directly with the airline with what Chase is charging.

If it would cost fewer points to book directly with the airline, you’ll want to use miles instead. For example, Delta co-branded American Express cardholders can often redeem their miles like cash on Delta’s website (at 1 cent per mile’s value). That’s just average, but if it is cheaper than what Chase is charging, consider that the better option. But don’t forget that airlines will add on taxes and fees when redeeming miles . Airfare booked with Chase Ultimate Rewards® points don't have additional costs tacked on — these are already bundled into the fare.

Another important note is that some low-cost airlines like Allegiant don't appear in search results. If you want to travel on a budget airline, then you'll need to visit those websites to compare fares.

You can pay in cash, points or a combination. Chase will display particular details about your fare, like whether assigned seats or checked bags are included. This may not take into account any elite status perks you hold.

How to book hotels in Chase's travel portal

You can also redeem points for hotel stays using Ultimate Rewards® points. This is great news, especially when staying at hotels where you may not have  elite status  or don't care about elite perks or points earned.

Keep in mind that when making a reservation outside a hotel’s official reservation channels, you won’t earn points in its program or be able to take advantage of elite status benefits. So if you have status with a hotel chain, this isn't the best value unless you are willing to forgo those benefits.

Making a reservation is straightforward. Enter the city and travel dates to see a list of hotels available for redemption. Then, you can redeem points or pay in cash for your trip.

Like with flights, compare the cost of Chase Ultimate Rewards® points with the number of points a hotel’s program is charging. A particular favorite is World of Hyatt, which still uses an award chart and, as a transfer partner of Chase Ultimate Rewards®, can often deliver more favorable deals when using Hyatt’s points rather than Chase points.

For example, it would cost about 9,000 Chase Ultimate Rewards® points to redeem a night at Hyatt Place London Heathrow Airport. But, if you transfer points to World of Hyatt, you would need 5,000 points for the same night’s stay.

How to book car rentals in Chase's travel portal

This is a great place to reserve rental cars using points, and Chase rental car insurance benefits apply when using the card and paying with points. But, for that to be the case, you will want to pay for part of the rental in cash so the insurance benefits are activated. To do that, pay with a combination of cash and points, and decline the rental company's insurance first.

How to book activities in Chase's travel portal

Activities available for booking through Chase's travel portal include tours and experiences at home or when traveling and airport transfers. Price comparison plays a role here, too, since many hotel brands have their own platforms like Marriott Bonvoy Moments or FIND Experiences from World of Hyatt. These allow you to redeem points for experiences.

Check which program is cheaper before redeeming Chase points if you find similar options in either program.

How to book cruises in Chase's travel portal

Since cruise bookings can be more complex, you will need to call Chase Ultimate Rewards® at 855-234-2542 to make a reservation. There are many ways to earn multiple points when booking a cruise that may be better than using Chase, but when redeeming points for a cruise , there can be a lot of value.

Using Chase's portal to make a travel reservation is also strategic, as depending on your card, you can earn a healthy stash of points this way. Just be sure to compare the benefits you can earn with the opportunity cost of booking elsewhere.

Benefits of booking travel in Chase's portal

Let’s say you have a premium card like Chase Sapphire Reserve® . It earns 5x points per $1 when booking flights through the portal. The sweet spot is when using this card for hotel stays and rental cars booked via the portal for 10x points per dollar spent. Consider what’s in your wallet, and decide which card will net the most points.

Another benefit is that you will earn miles from flights booked through the portal, even when redeeming Chase Ultimate Rewards® points since these are viewed as a revenue ticket.

Remember, you will want to compare if it is cheaper to redeem airline miles directly through a carrier’s redemption program or if you can use fewer points by redeeming Chase points via the portal.

Sometimes it might make more sense to transfer points from Chase to an airline partner when redeeming a flight (or a hotel program when making a hotel stay). Be as vigilant with price comparison when redeeming miles and points as you would when using cash.

Does Chase's travel portal price match?

No. You cannot submit a lower fare elsewhere for a price guarantee here since this isn't a publicly available site. It is only available to those who have a Chase card.

What else you need to know

When booking through this reservation site, keep in mind that most airlines and hotels cannot assist directly with a reservation. They see this as a third-party booking through Expedia and will direct you to Chase's agents.

Many travelers report the experience can be frustrating when travel disruptions or cancellations occur. Agents are friendly but can sometimes be limited in their abilities, often reading prompts on their screens in international call centers.

It can be a hazard booking a reservation with a third party, but the trade-off in redeeming points is worth it for some travelers.

If you do need to contact a Chase portal agent for support on a reservation made through the site — whether for a flight, hotel booking, car rental or activity — you've got one option: a good, old-fashioned telephone call.

Dial 866-331-0773 for assistance regarding changes or cancellations to your bookings.

You might have better luck dialing the support line for your specific Chase card. You might opt to give one of these a try:

Chase Sapphire Reserve® : 855-234-2542.

Chase Sapphire Preferred® Card : 866-331-0773.

All other cards: 866-951-6592.

If you compare prices and consider the opportunity cost of using the portal instead of booking elsewhere, you can almost always come out ahead.

You can save money, earn bonus points and travel better with transferable loyalty points like Chase Ultimate Rewards®. They have the flexibility and versatility necessary to deliver excellent value on travel (rather than being locked into one airline or hotel loyalty program). With the right card (or suite of cards), you’ll be able to accumulate points and benefits.

How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are some of the best travel credit cards of 2024 :

Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® Card

No annual fee: Bank of America® Travel Rewards credit card

Flat-rate travel rewards: Capital One Venture Rewards Credit Card

Bonus travel rewards and high-end perks: Chase Sapphire Reserve®

Luxury perks: The Platinum Card® from American Express

Business travelers: Ink Business Preferred® Credit Card

1.5%-5% Enjoy 5% cash back on travel purchased through Chase Travel, 3% cash back on drugstore purchases and dining at restaurants, including takeout and eligible delivery service, and unlimited 1.5% cash back on all other purchases.

Up to $300 Earn an additional 1.5% cash back on everything you buy (on up to $20,000 spent in the first year) - worth up to $300 cash back!

1x-5x 5x on travel purchased through Chase Travel℠, 3x on dining, select streaming services and online groceries, 2x on all other travel purchases, 1x on all other purchases.

75,000 Earn 75,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's over $900 when you redeem through Chase Travel℠.

1%-5% Earn 5% cash back on up to $1,500 in combined purchases in bonus categories each quarter you activate. Earn 5% on Chase travel purchased through Ultimate Rewards®, 3% on dining and drugstores, and 1% on all other purchases.

$200 Earn a $200 Bonus after you spend $500 on purchases in your first 3 months from account opening.

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A traveler’s guide to the Chase Travel portal

Tamara Aydinyan

Julie Sherrier

“Verified by an expert” means that this article has been thoroughly reviewed and evaluated for accuracy.

Robin Saks Frankel

Updated 5:23 p.m. UTC Nov. 28, 2023

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For qualifying Chase cardholders, the easy-to-use Chase Travel℠ portal offers a flexible and convenient way to book hotels, flights, rental cars, cruises and more using points or a combination of points and cash.

What is the Chase travel portal?

A favorite among frequent travelers for its versatility and redemption options, Chase Ultimate Rewards® (UR) is one of the major transferable credit card rewards points programs and UR points are Chase’s flexible rewards currency.

The Chase travel portal works much like an online travel agency (OTA) similar to Orbitz or Priceline where you can book hotels, flights, cars, activities and cruises. But unlike a traditional OTA, with the Chase travel portal you can book travel with your Chase card’s rewards points, cash or a combination of the two.

Who can use the portal?

A handful of exclusively Chase-issued credit cards grant cardholders access to the Chase travel portal, but how you can utilize the portal and the value you can receive is card-specific.

The following credit cards are the only cards that earn Chase Ultimate Rewards points outright:

• Chase Sapphire Reserve®
• Chase Sapphire Preferred® Card
• Ink Business Preferred® Credit Card * The information for the Ink Business Preferred® Credit Card has been collected independently by Blueprint. The card details on this page have not been reviewed or provided by the card issuer.

But if you or a household member own at least one of the cards above, the rewards on the following cash-back credit cards can be combined with any of the cards listed above and used as Chase Ultimate Rewards points:

• Chase Freedom Flex℠ * The information for the Chase Freedom Flex℠ has been collected independently by Blueprint. The card details on this page have not been reviewed or provided by the card issuer.
• Chase Freedom Unlimited®
• Ink Business Cash® Credit Card
• Ink Business Unlimited® Credit Card

And while the points earned cannot be combined with any of the UR-earning cards, the following pay-in-full card does have access to the Chase travel portal:

• Ink Business Premier℠ Credit Card * The information for the Ink Business Premier℠ Credit Card has been collected independently by Blueprint. The card details on this page have not been reviewed or provided by the card issuer.

Is the portal worth using?

It’s often said that having the right travel credit card is important, but knowing how to redeem your miles and points can be as paramount as which card you use to earn them. However, not everybody has the patience or interest to learn the intricacies of different rewards programs to maximize the value of every mile and point.

So while transferring UR points to individual loyalty programs is still one of the best ways to get the most cents per point at a 1:1 basis, for those who value simplicity, the Chase travel portal offers a straightforward way to book travel, earn and redeem points and still receive a great deal. Best of all, you won’t be limited by any loyalty program or award space availability.

When transferring points, the minimum you can transfer is 1,000 points to the following UR travel partners with either the Chase Sapphire Reserve, Chase Sapphire Preferred or the Ink Business Preferred cards:

Regardless of how you’re using the Chase travel portal, it’s worth considering the pros and cons.

• The standard rate for Ultimate Rewards points when redeemed for travel through the Chase travel portal is 1 UR point = 1 cent, but can be worth significantly more with the UR-earning cards. The Chase Sapphire Reserve gets a redemption value of 1.5 cents per point through the Chase Travel℠ portal while the Chase Sapphire Preferred and Chase Ink Business Preferred cards each get 1.25 cents per point.
• Since you’re not limited to any loyalty programs, you can use your UR points to book boutique hotels that you’d otherwise only be able to book with cash.
• Flights booked through the Chase travel portal can earn frequent flyer miles and can be used toward advancing your elite status.
• You can earn a substantial amount of bonus points when booking through the Chase portal depending on the card you’re using.
• You can use a combination of points plus cash to purchase your reservation.
• Hotels booked through the Chase travel portal do not earn hotel points or credits toward elite status. Any elite status perks you’d receive if booking directly with the hotel will likely be forgone.
• If you experience any issues while traveling, you’d have to go through Chase to resolve the issue. For example, if there is a problem with your hotel reservation, you’ll have to contact a Chase representative for help resolving it since you didn’t book directly with the hotel. Dealing with a middleman during travel emergencies is less than ideal and something to be wary of when considering booking through the portal.
• Southwest Airlines flights do not show up in the UR travel portal, but can be reserved by calling the Chase Travel Center at 855-233-9462.

How to book travel through the Chase travel portal

You can access the Chase travel portal by logging into your Chase account and clicking on the Rewards balance on the right or by going to the Chase Ultimate Rewards website .

Once you’re logged in, if you have more than one UR-earning Chase card, you’ll be asked to select one to proceed with — a crucial step as each card has different earning and redemption rates.

After clicking on your selection, you will be taken to the Ultimate Rewards dashboard. If you click on the Earn / Use dropdown button, all of your Ultimate Rewards options will be presented. Click on Travel to proceed to the portal.

Once in the travel portal, you’ll  have the option of selecting the type of booking you’d like to make.

From there, your user experience will be similar to any other OTA where you can search your travel options.

Because the Chase travel portal doesn’t limit you to transfer partners or loyalty programs, you’ll be able to search almost all major airlines. One notable exception is Southwest Airlines, which is still bookable using UR points but will require a phone call to the Chase Travel Center to reserve your flight.

One difference compared to a traditional OTA is the option to buy in cash, points or a combination of both.

If you’re short on points or if you’d like to offset the cash price with some points, you’re given the option to choose how to pay.

After that, you’ll be prompted to enter your traveler information and you’re all booked. However, you will have to log into the specific airline with your reservation code in order to reserve seats.

Booking hotels through the Chase travel portal is a similar process. And with the portal’s easy-to-use search function, you can find boutique hotels that would otherwise be unbookable with loyalty-program-based points.

However, if you have elite status with a hotel chain, you’ll want to book directly rather than going through the Chase portal in order to access status benefits and have that hotel stay count toward achieving a higher status. Or, you can transfer UR points to one of three UR hotel loyalty program transfer partners, including Marriott Bonvoy, World of Hyatt or IHG One Rewards.

Rental cars can also be booked through the portal in a similar fashion. And as in many cases, being aware of which card you’re booking your car rental with can make a big difference in case of an accident as both the Chase Sapphire Reserve and Chase Sapphire Preferred offer primary car insurance , an uncommon, money-saving benefit, which saves you from having to file a claim with your private car insurance carrier first.

A quick guide to the Chase Ultimate Rewards program

As some of the most sought-after flexible points, Chase Ultimate Rewards can be accrued through several avenues. The most lucrative way is by applying for Chase credit cards and earning their respective welcome bonuses — but be wary of Chase’s 5/24 rule , which blocks applicants from opening a Chase credit card if they’ve opened five or more cards from any issuer in the past 24 months.

If you have two Chase cards that earn UR points, you can then transfer the rewards earned to the card that carries the most redemption value. For example, you can open the Chase Sapphire Preferred card and then the Chase Freedom Flex and move any points earned on the Flex card to the Preferred card, which has a boosted value of 25% more when redeemed through the portal.

Looking to add more than one new credit card to your wallet? Here’s why you shouldn’t apply for multiple cards at the same time.

Outside of regular credit card spending, you can also grow your Ultimate Rewards pile by using the Chase shopping portal. By adding just one extra step to your online shopping, you can earn bonus points for your future travels.

While transferring points to partners is one option to maximize the value of your Chase Ultimate Rewards points, there are numerous other ways to use the Chase Ultimate Rewards program to your benefit. Whether it’s redeeming your points as a statement credit for eligible, rotating categories throughout the year through the “Pay Yourself Back” feature, booking special dining experiences with your points or using the portal to book your next vacation, the Chase Ultimate Rewards program’s flexibility makes it a great option regardless of your lifestyle.

Frequently asked questions (FAQs)

Chase Ultimate Rewards (UR) are Chase Bank’s flexible rewards currency that can be earned on several of its credit cards.

The Chase travel portal can be accessed through the Chase app or the Chase website. After logging in, you can select the option to book travel.

You can use your Chase travel credit, like the up to $50 annual hotel statement credit offered by the Chase Sapphire Preferred, by booking your travel through the Chase travel portal. The statement credit will automatically be applied to your account within one to two billing cycles after your purchase posts to your account — up to an annual maximum accumulation of $50.

You can redeem your Chase Ultimate Rewards directly through the travel portal with almost all major airlines with the exception of Southwest Airlines, which can be booked over the phone. With Southwest, select the flight you want at Southwest.com and then call Chase Travel Center at 855-233-9462 with the flight details.

The value you receive from the Chase travel portal will depend on the credit card you’re using. For example, if you have either the Chase Sapphire Reserve or the Chase Sapphire Preferred, your points are worth either 50% or 25% more, respectively, when redeemed for travel.

*The information for the Chase Freedom Flex℠, Ink Business Preferred® Credit Card and Ink Business Premier℠ Credit Card has been collected independently by Blueprint. The card details on this page have not been reviewed or provided by the card issuer.

Blueprint is an independent publisher and comparison service, not an investment advisor. The information provided is for educational purposes only and we encourage you to seek personalized advice from qualified professionals regarding specific financial decisions. Past performance is not indicative of future results.

Blueprint has an advertiser disclosure policy . The opinions, analyses, reviews or recommendations expressed in this article are those of the Blueprint editorial staff alone. Blueprint adheres to strict editorial integrity standards. The information is accurate as of the publish date, but always check the provider’s website for the most current information.

Tamara Aydinyan has been traveling the world with the help of miles and points for over a decade and enjoys teaching others to do the same. When she's not on the move, you can find her in Los Angeles or New York City, or on Instagram @deadlytravel.

Julie Stephen Sherrier is a personal finance writer and editor based in Austin, TX. She is the former senior managing editor for LendingTree, responsible for all credit card and credit health content. Before joining LendingTree, Julie spent more than a decade as the managing editor and then editorial director at Bankrate and CreditCards.com. She also served as an adjunct journalism instructor at the University of Texas at Austin.

Robin Saks Frankel is a credit cards lead editor at USA TODAY Blueprint. Previously, she was a credit cards and personal finance deputy editor for Forbes Advisor. She has also covered credit cards and related content for other national web publications including NerdWallet, Bankrate and HerMoney. She's been featured as a personal finance expert in outlets including CNBC, Business Insider, CBS Marketplace, NASDAQ's Trade Talks and has appeared on or contributed to The New York Times, Fox News, CBS Radio, ABC Radio, NPR, International Business Times and NBC, ABC and CBS TV affiliates nationwide. She holds an M.S. in Business and Economics Journalism from Boston University. Follow her on Twitter at @robinsaks.

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The Complete Guide To Using the Chase Travel Portal — Maximize Your Options

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Table of Contents

Why book travel through the chase travel portal, cards that earn chase ultimate rewards points, what are chase ultimate rewards points worth, earning chase points by booking travel, how to access the chase travel portal, how to book a flight through chase travel, how to book a hotel through chase travel, how to book a rental car through the chase travel portal, how to book activities through chase travel, how to book a cruise through the portal, how do the prices compare to other sites, other ways to use the chase travel portal, final thoughts.

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Chase Ultimate Rewards is one of the major transferrable points programs and a favorite among many travelers. Points are easy to earn and can be transferred to many different hotel and airline partners. But you can also book travel directly through Chase’s travel portal using Ultimate Rewards points.

Booking travel through the Chase Travel portal is simple and can be a great way to use your points.

We’ll show you everything you need to know about how to redeem your points, including the benefits, how to know what your points are worth, and how to book airlines, hotels, and more through the Chase Travel portal.

Generally, you can get maximum value from your Chase Ultimate Rewards points by transferring them to the Chase airline and hotel partners , so why are we talking about using points through a travel portal? While it’s true that the only way to get the highest value redemptions is by transferring, there is still a lot of value to be had by booking directly through the Chase Travel portal.

Flexibility

Flexibility is not often available with points bookings. Unlike an award booking, booking through Chase Travel is like using any other online travel agency (OTA) . There are no blackout dates or limited inventory award seats. If a flight or hotel is available, you can book it with points through the Chase travel portal.

You Can Earn Frequent Flyer Miles

One of the major bummers of booking flights with frequent flyer miles is that you don’t earn miles on award bookings. You can end up doing a lot of travel without earning miles. However, any booking you make with your Chase Ultimate Rewards points through the Chase Travel portal will earn frequent flyer miles and accrue status points. Unfortunately, hotel and car rental bookings still won’t earn points.

We have talked to so many people over the years that love the idea of collecting points and miles but don’t want to deal with the hassle. While many don’t mind putting a little work into getting an awesome redemption, others are just looking for a simple way to book travel and hopefully save some money in the process.

That’s where the Chase Travel portal comes in. With this method of redeeming points, there is no transferring, comparing points values, blackout dates, limited award availability, or multiple travel accounts. You only have to deal with 1 type of point and 1 travel portal but can still retain many of the benefits of collecting points and miles in the first place.

Bottom Line: You can book flights, hotels, rental cars, activities, and cruises through the Chase Travel portal.

If you like the idea of using the Chase Travel portal, you’ll need a credit card that earns Chase Ultimate Rewards points:

A fantastic travel card with a huge welcome offer, good benefits, and perks for a moderate annual fee.

The Chase Sapphire Preferred ® card is one of the best travel rewards cards on the market. Its bonus categories include travel, dining, online grocery purchases, and streaming services, which gives you the opportunity to earn lots of bonus points on these purchases.

Additionally, it offers flexible point redemption options, no foreign transaction fees, and excellent travel insurance coverage including primary car rental insurance . With benefits like these, it’s easy to see why this card is an excellent choice for any traveler.

• 5x points on all travel booked via the Chase Travel portal
• 5x points on select Peloton purchases over $150 (through March 31, 2025)
• 5x points on Lyft purchases (through March 31, 2025)
• $95 annual fee
• No elite benefits like airport lounge access or hotel elite status
• Earn 75,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's over $900 when you redeem through Chase Travel℠.
• Enjoy benefits such as 5x on travel purchased through Chase Travel℠, 3x on dining, select streaming services and online groceries, 2x on all other travel purchases, 1x on all other purchases, $50 Annual Chase Travel Hotel Credit, plus more.
• Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Travel℠. For example, 75,000 points are worth $937.50 toward travel.
• Count on Trip Cancellation/Interruption Insurance, Auto Rental Collision Damage Waiver, Lost Luggage Insurance and more.
• Get complimentary access to DashPass which unlocks $0 delivery fees and lower service fees for a minimum of one year when you activate by December 31, 2024.
• Member FDIC
• APR: 21.49%-28.49% Variable
• Foreign Transaction Fees:  None

Chase Ultimate Rewards

A top player in the high-end premium travel credit card space that earns 3x points on travel and dining while offering top luxury perks.

If you’re looking for an all-around excellent travel rewards card, the Chase Sapphire Reserve ®  is one of the best options out there.

The card combines elite travel benefits and perks like airport lounge access , with excellent point earning and redemption options.  Plus it offers top-notch travel insurance protections to keep you covered whether you’re at home or on the road.

Don’t forget the $300 annual travel credit which really helps to reduce the annual fee!

• 10x total points on hotels and car rentals when you purchase travel through Chase TravelSM immediately after the first $300 is spent on travel purchases annually
• 10x points on Lyft purchases March 31, 2025
• 10x points on Peloton equipment and accessory purchases over $250 through March 31, 2025
• $550 annual fee
• Does not offer any sort of hotel elite status
• Earn 75,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $1,125 toward travel when you redeem through Chase Travel℠.
• $300 Annual Travel Credit as reimbursement for travel purchases charged to your card each account anniversary year.
• Earn 5x total points on flights and 10x total points on hotels and car rentals when you purchase travel through Chase Travel℠ immediately after the first $300 is spent on travel purchases annually. Earn 3x points on other travel and dining & 1 point per $1 spent on all other purchases
• Get 50% more value when you redeem your points for travel through Chase Travel℠. For example, 75,000 points are worth $1125 toward travel.
• 1:1 point transfer to leading airline and hotel loyalty programs
• Access to 1,300+ airport lounges worldwide after an easy, one-time enrollment in Priority Pass™ Select and up to $100 application fee credit every four years for Global Entry, NEXUS, or TSA PreCheck ®
• APR: 22.49%-29.49% Variable

The Ink Business Preferred card is hard to beat, with a huge welcome bonus offer and 3x points per $1 on the first $150,000 in so many business categories.

The Ink Business Preferred ® Credit Card is a powerhouse for earning lots of points from your business purchases , especially for business owners that spend regularly on ads.

Plus the card offers flexible redemption options, including access to Chase airline and hotel transfer partners where you can achieve outsized value.

Business owners will also love the protections the card provides like excellent cell phone insurance , rental car insurance, purchase protection, and more.

• 3x Ultimate Rewards points per $1 on up to $150,000 in combined purchases on internet, cable and phone services, shipping expenses, travel, and ads purchased with search engines or social media sites
• Cell phone protection
• Purchase protection
• No elite travel benefits like airport lounge access
• Earn 100k bonus points after you spend $8,000 on purchases in the first 3 months from account opening. That's $1,000 cash back or $1,250 toward travel when redeemed through Chase Travel℠
• Earn 3 points per $1 on the first $150,000 spent on travel and select business categories each account anniversary year. Earn 1 point per $1 on all other purchases
• Round-the-clock monitoring for unusual credit card purchases
• With Zero Liability you won't be held responsible for unauthorized charges made with your card or account information.
• Redeem points for cash back, gift cards, travel and more - your points don't expire as long as your account is open
• Points are worth 25% more when you redeem for travel through Chase Travel℠
• Purchase Protection covers your new purchases for 120 days against damage or theft up to $10,000 per claim and $50,000 per account.
• APR: 21.24%-26.24% Variable

There are also some great cash-back cards from Chase that can be used to book travel through Chase Travel. The points earned on these cards can be converted into cash-back or alternatively, they can be used in the Chase travel portal.

• Chase Freedom Flex℠
• Chase Freedom Unlimited ®
• Chase Freedom ® card (no longer open to new applicants)
• Ink Business Cash ® Credit Card
• Ink Business Plus ® Credit Card (no longer open to new applicants)
• Ink Business Unlimited ® Credit Card
• Ink Business Premier ® Credit Card

It’s easy to earn lots of Chase Ultimate Rewards points , but do you know how much they are worth ? If you’re transferring your Chase Ultimate Rewards points to a travel partner, their value will go up or down depending on the type of redemption.

However, when you are booking your travel directly through Chase’s travel portal, each Chase Ultimate Rewards point has a set value that won’t change . The credit card you have will determine the value of your Chase Ultimate Rewards points.

Transfer Your Points Between Credit Cards for Maximum Value

If you have multiple Chase credit cards, it makes sense to transfer your points to the card with the most valuable redemption rate. The only exception to this is the Ink Business Premier card because points earned on this card can’t be transferred to any other card.

1. To transfer your points between 2 cards, log on to the Chase dashboard and select Combine Points .

2. Then you will be able to select the card you want to transfer points from and the card you want to receive the points. After you choose, click Next.

3. You can transfer all of your points or just what you need. Click Review to continue.

4. Double-check the details and click on the Submit button to complete the transfer.

Bottom Line: Your credit card will determine the value of your Chase Ultimate Rewards points. Your points are worth between 1 to 1.5 cents each depending on which credit card you’re redeeming points through. 

What if you’d prefer to pay for your travel with a Chase credit card to earn Ultimate Rewards points? The number of points you’ll earn through the Chase travel portal is dependent on which credit card you have and what type of travel you’re purchasing.

You can log into your account in 2 ways.

First, you can go directly to the Ultimate Rewards website to log in or you can log in through your Chase account .

If you’re in your Chase account, click on one of your Ultimate Rewards credit cards and then click on Redeem next to the card’s Ultimate Rewards balance.

Then choose the card you want to use.

From here you can access Chase Travel by clicking on Travel  in the top search box or you can switch to another card’s account by clicking on the 3-line icon in the upper left-hand corner.

1. In the Travel section of your Ultimate Rewards account, click on Flights to start your search for a flight. As with any other OTA, you begin your search by inputting basic information such as departure and arrival city, travel dates, and the number of passengers.

2. Next, you will be able to narrow your search results . At the left-hand side of the page, you can filter your results by things like airline or flight times. Then you can sort your results by price, trip duration, or times using the drop-down box at the top of the search results.

3. For each flight option, you’ll be able to see the price in dollars and in points on the right-hand side of the results box.

4. Once you’ve found the flight you want, click the blue Select button. Next, you can choose your return flight using the same process as you did for selecting the outbound flight. Click the blue Select button once you have made your choice.

5. From here you can confirm your flight details and select a fare upgrade if you wish. Then, you’ll be able to choose how to pay for your flight . You can pay for the entire purchase with points or a Chase credit card, or you can split your payment between points and a Chase credit card.

6. Finally, input your passenger information next. Don’t forget to add a frequent flyer number, a Known Traveler Number, or a Redress number if you have them.

Hot Tip: When purchasing travel through the Chase travel portal, you can split your payment between Chase Ultimate Rewards points and a Chase credit card.

1. To book a hotel through the Chase Travel portal , you’ll need to start by clicking on the Hotels tab in the main search box. Then, input your destination, check-in and check-out dates, and the number of travelers. Next, click on the blue Search button.

2. Your search results will look like other sites that you may be familiar with. You’ll see filtering options to the left and sorting options above your search results.

3. Each search result will show the price in both dollars and Chase Ultimate Rewards points. These prices include taxes and fees with the exception of resort fees.

4. Once you select your hotel, click on Add to Itinerary . You can choose to pay for all or part of your hotel cost using Ultimate Rewards points. Click Begin Checkout to input your reservation details and finalize your booking.

Hot Tip: When booking a hotel through the Chase Travel portal, you won’t be eligible to earn points in the hotel’s loyalty program or take advantage of any elite status you may have.

The Luxury Hotel and Resort Collection

The Luxury Hotel and Resort Collection (LHRC) is exclusively for Chase Sapphire Reserve cardholders. From the Ultimate Rewards travel home page, just click on The Luxury Hotel & Resort Collection tab.

Once you are on the LHRC homepage, type in your destination and click Search to view available properties. Each listing will display the property’s unique cardmember benefits. Click on the listing for more information and to continue the booking process.

When booked through the Chase Travel portal, these properties offer the following benefits:

• Daily breakfast for 2
• Special amenity (varies by property)
• Room upgrades (based on availability)
• Early check-in and late checkout (based on availability)

The Luxury Hotel and Resort Collection properties are reservation-only bookings. You’ll make your reservations online and payment doesn’t happen until you check out from the hotel. These bookings will not take Chase Ultimate Rewards points as payment.

Bottom Line: Luxury Hotel and Resort Collection properties are only available to Chase Sapphire Reserve cardmembers. These properties can’t be booked with points.

1. To rent a car through the Chase Travel portal, start by clicking on the Cars tab in the main search box. Then, input your pick-up location, drop-off location, dates, times, and age of the driver. Click on the blue Search box to continue.

2. You can then narrow your search with the filtering options on the left-hand side of the page.

3. For each car option, you will be able to see the car details, rental company, and price in both dollars and Chase Ultimate Rewards points. Once you have selected the car you want to rent, click on Add to Itinerary .

4. You can pay for the entire purchase with points or a Chase credit card or split your payment in any amount. Double-check all of the details before completing your purchase.

Did you know you can also book activities through Chase Travel?

1. Click the Activities tab on the Ultimate Rewards travel homepage to get started. Then, input your destination and travel dates and click the Search button to continue.

2. You can narrow your search by selecting 1 or more categories at the left-hand side of the page. Categories can include things like:

• Classes & workshops
• Cruises & sailing
• Food & drink
• Outdoor activities
• Seasonal & special occasions
• Tickets & passes
• Tours & sightseeing
• Transfers & ground transport
• Unique experiences

3. Each activity will show the price in both dollars and points to the right side of the screen. Click on Show Details and Pricing for more information and to book the activity.

6. Double-check all of the details on the final page before completing your purchase. Click the box confirming you understand the travel disclosures, then click Complete Checkout to finish your purchase.

Bottom Line: You can book lots of activities through the Chase Travel portal, including airport transfers!

If you’re a fan of cruises, you’ll be pleased to know you can book them through your Chase Travel portal. To get started, click on the Cruises tab on the Ultimate Rewards travel homepage.

This will bring up a list of available cruises, but there’s also a search box at the top of the screen, so you can input a specific destination or cruise line.

Each listing will display the cruise line, ship, ports of call, sailing dates, and baseline pricing for an interior or oceanview cabin. Unfortunately, if you want any more specific information or if you want to book, you will need to call 855-234-2542 .

You’ll notice that only cash prices are listed for cruises, however, they can be booked using your Chase Ultimate Rewards points, too.

Hot Tip: You can book a cruise through Chase Travel but you’ll have to call to make your reservation as they can’t be booked online.

Are you getting a good deal by booking through Chase? Let’s look at how the prices available through the Chase Travel portal stack up to other OTAs and search engines including Hotwire , Kayak , and Expedia .

We did some flight searches and found there’s no clear-cut pattern on prices between the Chase portal to other websites.

Example #1: Round-trip flight between Philadelphia (PHL) and San Francisco (SFO) for 1 person in economy.

We searched this route in the Chase travel portal and the cheapest option was a flight that was split between Alaska Airlines and Delta Air Lines for $526.20. This worked out to be the cheapest price we found, and Priceline had the same low price. Expedia and Hotwire both charge booking fees, making the price a little higher. Each airline’s own website couldn’t split the itinerary between different airlines, so those ended up being much more expensive.

If you are in doubt or would like to check prices yourself, Kayak is a great place to start. Kayak will show you prices for a flight on all of the OTAs as well as the airline’s website. It’s a great one-stop shop to compare flight prices.

Example #2: Round-trip flight between New York City (JFK) and Paris, France (CDG) for 1 person in economy.

We searched this route in the Chase travel portal and the cheapest option was a flight that was split between American Airlines and British Airways for $689.78. This wasn’t the overall best price we found, though. That award goes to Expedia and Priceline.

Hot Tip: You will earn frequent flyer miles when you book your flight through the Chase Travel portal.

Example #1: Here’s how prices looked for a week-long stay at the JW Marriott Cancun Resort & Spa in Mexico for 2 people including all taxes and fees. The $291.55 resort fee can’t be paid with points.

In this example, the best cash rate by far was through Marriott. However, if you wanted to pay with points, booking with Chase Ultimate Rewards points through the travel portal would be your best bet.

Keep in mind that Marriott doesn’t have an award chart, so different time periods can have different point costs. A 7-night stay at this hotel can dip down to 240,000 points for a 7-night stay. If you’re going to pay for your hotel stay in points, it’s always smart to calculate how many points it would cost to book through Chase versus transferring points . This information can help you make the best and least expensive choice.

Hot Tip: You won’t earn hotel loyalty points when booking a hotel through Chase and any elite status you have may not be recognized.

Example #2: Let’s look at an example of a hotel that doesn’t have a loyalty program. We priced out a 2-night stay at Almond Tree Inn Hotel in Key West, FL for 2 people. The highest prices were direct via the hotel with all other websites surveyed being cheaper.

Here’s how the prices stacked up:

Chase’s low price matched the other online travel websites and was actually lower than the hotel’s own website, so it would be a great option in this case. It also affords the opportunity to use points for a hotel that doesn’t have its own loyalty program.

Car Rentals

In many cases, car rental prices found through the Chase Travel portal were similar to prices found on the rental agency’s own website.

The main difference in booking through Chase vs. directly through a car rental agency is that the car rental agency often has the ability to book the car without paying up front. With the Chase portal, you will be paying at the time of booking and there may be change or cancellation fees if you need to modify your reservation.

In both of these examples, Chase Travel didn’t offer the lowest price, however, that won’t always necessarily be the case. Of course, the advantage of booking through Chase is the ability to use your Chase Ultimate Rewards points. It’s always a good idea to price out your car rental on a few different websites before booking to ensure you’re getting the best price.

Chase actually offered the lowest prices on activities for both examples:

Earn Bonus Ultimate Rewards Points

The Chase Travel portal also helps you earn bonus points.  With the Shop through Chase feature, you can earn extra Ultimate Rewards points through your online shopping.

Just click Earn Bonus Points in the top search bar to access the shopping portal. Click on a featured store or search for a specific one. Then simply click through the portal to your website of choice to make your purchase. Your bonus points will be added to your Chase Ultimate Rewards points total within 3 to 5 days in most cases.

Pay With Points

Did you know you can use your Chase Ultimate Rewards points to make purchases at Amazon and PayPal? Click on Pay with Points in the top search bar, then select either Amazon or PayPal to enroll and shop.

Unfortunately, the redemption value you get when shopping through Amazon or PayPal is pretty bad — only 0.8 cents per point. While it’s great to have this as an option, we don’t recommend using points to shop at Amazon or PayPal as your main use of Chase Ultimate Rewards points.

Bottom Line: The value of using your Chase Ultimate Rewards points to shop through Amazon or PayPal isn’t great: you will only get 0.8 cents per point!

Apple Purchases

By clicking on Apple in the main search box in your Ultimate Rewards account, you can use your Chase points to make purchases. Normally, you’ll get 1 cent per point in value when using your points for Apple purchases, but there are occasional bonuses offered to get a better redemption rate.

You can also redeem your Ultimate Rewards points for cash-back. To do this, simply select Cash-back from the main search bar at the top of the screen. You will then be able to see choose how many points you’d like to redeem for cash-back at a value of 1 cent per point .

You can choose to have your cash direct deposited into a checking or savings account or as a statement credit. The deposit or statement credit will be posted within 3 days.

Bottom Line: Your Chase Ultimate Rewards points are worth 1 cent each when redeemed as cash-back. We do not recommend this as a primary redemption option because you can get more value via the Chase Travel portal, and a lot more when transferring to airline and hotel partners.

Experiences

This is a really cool section of the Chase Travel portal. When you click on Experiences in the main search bar, you’ll see a list of exclusive events, preferred seating, and other offers for select Chase cardmembers.

Experiences can be purchased with a credit card or with points. You will get 1 cent per point in value when redeeming points for experiences. Some experiences are only available to cardholders of specific cards so be sure to check all of your cards if you have more than 1 to make sure you don’t miss anything.

If you prefer gift cards, you can purchase them through the Chase Travel portal using points. Just click Gift Cards in the main search bar to get started. From here, you will be able to scroll through all of the available gift cards. You’ll get 1 cent per point in value, with occasional sales offering better redemption rates.

Hot Tip: Points redeemed for gift cards have a 1-cent per point value. However, you might notice some cards offer discounts, so there is the opportunity to get a bit more value!

Pay Yourself Back

Another way to use your Ultimate Rewards points is through the Pay Yourself Back feature. This allows you to redeem your points for a statement credit for purchases in select categories. The current categories include groceries, dining, select charities, credit card annual fee, internet, cable, phone, and shipping and the redemption value varies by card.

Transfer To Travel Partners

Transferring points to travel partners is the best way to get the most value out of your points . By transferring, you can potentially get 2, 3, or more cents per point value.

Chase Airline Transfer Partners

Chase Hotel Transfer Partners

To transfer your Chase Ultimate Rewards points to any of the above airline and hotel partners, log on to your account and click on Transfer To Travel Partners in the top search box. Choose your airline or hotel and then select Transfer Points . You’ll need to fill out your frequent flyer information or hotel loyalty membership number to complete the transfer.

Bottom Line: You can currently transfer your Chase Ultimate Rewards points to 14 different hotel and airline partners.

There are many ways to use your Chase Ultimate Rewards points. While transferring points to one of Chase’s airline and hotel travel partners can get you maximum value, there are a lot of benefits for booking travel directly through the Chase Travel portal .

In addition to hotels and flights, you can book car rentals, activities, and cruises. Or, you can use your points for cash back, shopping, gift cards, or Chase exclusive experiences. With so many ways to use your Chase Ultimate Rewards points, your next trip is only a few clicks away!

The information regarding the Chase Freedom Flex℠ was independently collected by Upgraded Points and not provided nor reviewed by the issuer. The information regarding the Chase Freedom ® Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer. The information regarding the Ink Business Plus ® Credit Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer. 

Frequently Asked Questions

Do chase ultimate rewards points expire.

No. As long as you keep your Chase credit card open, your points will not expire.

Can I transfer my Chase points to someone else?

Yes. You can transfer your points to another member of your household who also has a Chase Ultimate Rewards account.

What are Chase Ultimate Rewards points worth?

When redeeming points through the Chase travel portal, the credit card you hold will determine your points’ value.

When redeeming for travel, your points have the following value:

• 1 cent : Freedom card, Freedom Flex card, Freedom Unlimited card, Ink Business Cash card, Ink Business Premier card, Ink Business Unlimited card
• 1.25 cents : Chase Sapphire Preferred card or Ink Business Preferred card
• 1.5 cents : Chase Sapphire Reserve card

When using your points to shop through Amazon or Chase Pay, they are worth 0.8 cents per point.

When redeeming your points for cash back, gift cards, or experiences they are worth 1 cent per point.

What airline partners can I transfer my Chase Ultimate Rewards points to?

Chase airline partners include Air Canada, Air France-KLM, British Airways, Iberia, Aer Lingus, Emirates, JetBlue, Singapore Airlines, Southwest Airlines, United Airlines, and Virgin Atlantic.

What hotel partners can I transfer my Chase Ultimate Rewards Points to?

You can transfer your Chase Ultimate Rewards points to the following hotels at a 1:1 ratio: IHG, Marriott, and Hyatt.

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About Katie Seemann

Katie has been in the points and miles game since 2015 and started her own blog in 2016. She’s been freelance writing since then and her work has been featured in publications like Travel + Leisure, Forbes Advisor, and Fortune Recommends.

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• What is the Chase Travel Portal?
• Benefits of Using the Chase Travel Portal
• Chase Ultimate Rewards Credit Cards
• Points Value
• How to Use the Portal to Book Travel

Chase Travel: Explore Destinations and Savings with Chase Ultimate Rewards

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• The Chase Travel℠ portal is an online travel agency that lets you pay with Ultimate Rewards points.
• You can use points, cash, or a combination of both to book flights, hotels, rental cars, and more. 
• Several Chase cards offer better redemption values or bonus points when you book through the portal.

Introduction to the Chase Travel portal

The Chase Travel℠ portal is an online booking platform for flights, hotels, rental cars, cruises, activities, and vacation rentals, similar to an online travel agency (OTA). If you're a Chase Ultimate Rewards® cardholder, you can use points to book travel through the portal — or pay with your card or a combination of points and cash. 

Overview of the Chase Travel portal and Ultimate Rewards benefits

The Chase Travel℠ portal offers one of the most straightforward redemption opportunities for your Chase Ultimate Rewards . Chase boasts one of the most flexible and lucrative credit card rewards programs, and points earned on some travel cards are worth up to 50% more when redeemed through Chase Travel℠.

Here's everything you need to know about booking airfare, hotels, and more through the Chase travel portal — and how to make the most of your Chase Ultimate Rewards points.

What is the Chase Travel portal?

The Chase Travel℠ portal is an online platform that acts as a third-party travel broker similar to Expedia, Booking.com, Travelocity, or Priceline. Through Chase Travel℠, you can book hotels, flights, rental cars, cruises, and vacation packages. You can choose to pay with one of your linked credit cards, or use your Ultimate Rewards balance to defray the cost. 

You must be a Chase credit card customer to use Chase Travel℠ to book with cash or points — in fact, you can only access the Chase travel portal when you log into your account management page with Chase.

Benefits of using the Chase Travel portal

One of the primary benefits of using Chase Travel℠ is you can spend the rewards points you earn directly on the travel you want without having to worry about dealing with specific hotel or airline loyalty programs. Chase Travel℠ allows you to book travel directly with Chase Ultimate Rewards points, use your credit card to pay, or combine the two.

There are a few other key benefits to understand as well:

You'll still earn airline miles and work toward elite airline status

You won't earn points or elite night credits when you book a hotel stay with Chase Travel℠ because it's considered a third-party booking. However, you can earn airline and elite-qualifying miles on flights booked through Chase, as long as your frequent flyer number is attached to the reservation. (You can usually add that number, as well as your Known Traveler 

Points are worth more on certain Chase credit cards

With a no-annual-fee card like the Chase Freedom Flex℠ or Chase Freedom Unlimited® , your points are worth 1 cent each toward travel booked through the portal.

But if you have a Chase travel credit card like the Chase Sapphire Reserve® , Chase Sapphire Preferred® Card , or Ink Business Preferred® Credit Card , you'll get 25% to 50% more value when you redeem your points for travel, plus the ability to transfer your points to Chase airline and hotel partners .

You can combine the points earned on the Chase Freedom Flex℠ or Chase Freedom Unlimited® with one of these travel cards: Points redeemed through the Chase Sapphire Reserve® are worth 1.5 cents apiece through Chase Travel℠, while points redeemed through the Chase Sapphire Preferred® Card or Ink Business Preferred® Credit Card are worth 1.25 cents apiece. 

Some Chase cards also offer bonus points for paid bookings you make through the portal. Chase offers lucrative bonus categories on flights, hotels, and car rentals booked through the Chase Sapphire Reserve® and Chase Sapphire Preferred® Card, up to 10x Ultimate Rewards points per dollar.

The Chase Travel portal is easy to use

If you don't want to deal with many hotel and airline award charts, booking through Chase Travel℠ can help keep your rewards game simple. You'll always be able to use your points for any booking you want without worrying about blackout dates or capacity controls you would normally encounter with loyalty programs.

Chase Ultimate Rewards credit cards

To be eligible to use the Chase Travel℠ portal, you'll need a Chase credit card that earns Chase Ultimate Rewards points . 

No-annual-fee Chase credit cards available to new applicants: 

• Chase Freedom Unlimited® (read our Chase Freedom Unlimited review )
• Chase Freedom Flex℠ (read our Chase Freedom Flex review )
• Ink Business Unlimited® Credit Card (read our Chase Ink Business Unlimited review )
• Ink Business Cash® Credit Card (read our Chase Ink Business Cash review )

Points earned on these cards are worth 1 cent each when redeemed through the Chase Travel℠ portal.

Chase travel rewards credit cards :

• Chase Sapphire Reserve®: Points worth 1.5 cents apiece through Chase Travel℠ (read our Chase Sapphire Reserve review )
• Chase Sapphire Preferred® Card: Points worth 1.25 cents apiece through Chase Travel℠ (read our Chase Sapphire Preferred review )
• Ink Business Preferred® Credit Card: Points worth 1.25 cents apiece through Chase Travel℠ (read our Chase Ink Business Preferred review )

Points earned on these cards are worth more when redeemed through Chase Travel℠. You can also transfer Ultimate Rewards from these cards to more than a dozen airline and hotel partners, potentially for significantly more value. 

Combining Chase points for increased value

You can transfer Chase Ultimate Rewards points between accounts if you hold more than one Chase card. It makes the most sense to pool your points in the account that gives you the best redemption value — for example, if you pair the Chase Freedom Unlimited® and Chase Sapphire Reserve®, moving all of your Chase Ultimate Rewards to your Chase Sapphire Reserve® account will increase the value of your points when you redeem through the Chase Travel℠ portal.

To pool your points onto one card, log into your Chase online account, navigate to the "Redeem" section for your Chase Ultimate Rewards card, then select the option to combine points in the "Earn/Use" tab:

From there, you can move your Chase points between accounts in any increment.

Points value in the Chase Travel portal

Certain Chase credit cards offer a bonus for redeeming points through Chase Travel℠. Here's how much your points are worth with each Chase card:

While these redemption rates are generous, you may get even more value by transferring your points to airline and hotel partners since Chase Ultimate Rewards points are worth, on average, 1.8 cents apiece based on Business Insider's points and miles valuations .

If you want to learn more about how (and when, and why) to transfer your points elsewhere, read our guide to understanding Chase Ultimate Rewards travel transfer partners . 

How to use the Chase Travel portal

Using the Chase Travel℠ portal is a breeze, but it all starts with logging into your online account management page. From there, you'll click on the right side of your screen where it shows your Chase Ultimate Rewards account balance. 

Once you click on the account balance, you'll have the option to select the card you want to access. And remember, this step can be important because some cards give you more value from your points when you redeem them for travel.

How to book a flight through Chase Travel

Once logged into your Chase Ultimate Rewards account, you'll see different travel options to search for at the top of the page.

To search for a flight, make sure the prompt is on "Flights" and begin searching for the flight you want. Enter your departure airport, destination, travel dates, and the number of passengers.

Once your flight options pop up on the screen, you can filter your results by the number of stops, the airlines you want to fly, and arrival times.

Note that each of your flight options will include a payment amount in points as well as a cash price. 

You can also click on "Details and baggage fees" to find out the cost of carry-on luggage or checked baggage, as well as whether your flight charges any change fees.

When you click "Select" a flight option, you'll see a list of what is and isn't included in the fare you selected. You may also see a note that you can upgrade before you check out.

Once you settle on a flight you want, you'll be taken to the "Trip Details" page that shows the final cost of your flight in points or in cash, as well as a summary of the added costs you may be charged for baggage or change fees.

After you agree to the terms, you'll be taken to a final payment page where you can decide how you want to pay. You can cover your flight entirely in points if you want, but you can also choose to pay with your Chase credit card or a combination of points and your credit card.

During the booking process, add your frequent flyer number to your reservation so you can earn miles on your booking and have your flight count toward elite status requirements. You'll also want to add your Known Traveler Number or Redress number if you have one. However, if you forget this step during booking, you can add your frequent flyer information to your flight through the airline's website.

How to book a hotel through Chase Travel

Booking a hotel through Chase is similarly easy, and you'll find a lot of different types of lodging options available. For example, you'll find properties from major hotel brands, but you'll also find rental condo options and boutique hotels.

To search for a hotel,  enter the destination, dates, and the number of people you want to have in your room. Once you're presented with options, you can filter hotels based on the hotel name you're looking for, the area or neighborhood, price point, guest rating, property type, and more. 

Once again, you'll see a price listed in points and a cash price per night.

These prices do not include taxes and fees, however, so your price in points or cash will be higher by the time you get to the final booking page. Also be aware that the price listed is the lowest you can get for the property, but that better or upgraded rooms and suites will cost more in points.

The major downside to booking a hotel through the Chase portal is that you won't earn hotel points or elite night credits for your stay, because it's considered a third-party booking. There's also a risk that the property won't recognize your hotel elite status or give you the perks you'd normally be entitled to, like late checkout or free breakfast . This shouldn't be an issue if you're booking an independent or boutique hotel, but it's something to be aware of if you're looking for hotel points or status.

You'll have the option to select a hotel you want and a room type at the property you're considering. You can also pay with your booking with points, your Chase credit card, or combine both payment methods. 

How to book a rental car through Chase Travel

You can also book a rental car through Chase Travel℠ using the same steps. Once you log into your Chase Ultimate Rewards account, click on "Cars" and select the destination and dates.

Once you are presented with your search results, you can select the types of cars you prefer, like an economy car or an SUV. You can also filter results based on a price range, the number of passengers you have, the rental car company, and the type of transmission you prefer (manual or automatic), as well as the total area you want to search in. 

Note that, once again, taxes and fees are not included on the initial search page. Instead, they are added to your total cost when you select a rental car. You can also pay for a rental car through Chase with points, your credit card, or a combination of the two.

How to book activities with the Chase Travel portal

Chase also lets you book various activities through the portal, which they refer to as "Things to Do." Chase activities can include excursions like snorkeling or scuba diving, as well as tours of museums and historic sites. But you can also book more practical options through their activities tab, including airport pickups and other types of transportation.

To search for activities, enter the destination and dates for your trip. You'll be shown a price in points and in cash that does include taxes and fees. You can also filter options based on the type of activity, your interests, and more. Once again, you have the option to pay for activities with your points, your credit card, or a combination of the two.

How to book a cruise through Chase Travel

If you're a cruise enthusiast, you can also book cruises through Chase Travel℠. When you select "Cruises" at the top of the Chase Ultimate Rewards search page, you'll be presented with a list of featured cruises and cruise specials.

You can also search for cruises by destination or cruise line name. Note, however, that only cash prices are listed for each cruise on the portal and that you'll have to call Chase to make a booking.

Either way, you can use your Chase points to pay for all or part of your cruise. Just have your credit card number handy and call their customer service line at 855-234-2542.

How to book a vacation rental through Chase Travel

Chase also offers a selection of vacation rentals including condos, luxury villas, and more. To search, click "Vacation Rentals" at the top of the main page, then enter your destination, dates, and the number of people in your party.

Once you start your search, you'll have the option to filter results based on the local neighborhood you want, star ratings, price range, guest rating, property type, and more. Like hotels through Chase, the price you are shown excludes taxes and fees, but they will be added to your total once you make a selection.

Also be aware that the price shown in your search results is for the lowest-tier option for each property, and that a larger rental or upgraded rental may cost more in points.

When you book vacation rentals through Chase, you can pay with points, your Chase card, or a combination of the two. 

Use the Chase Travel portal to book Luxury Hotel & Resort Collection properties

If you have the Chase Sapphire Reserve®, you can book properties within the Luxury Hotel & Resort Collection. This list of more than 1,000 properties can be reserved ahead of time, and you'll get extra benefits with each stay such as:

• Daily breakfast for two
• A special benefit worth up to $100
• Complimentary internet access
• Room upgrades when available
• Early check-in and late checkout

One detail to note with this program is the fact that you cannot pay with points. Instead, your online booking will reserve your room, and you'll be charged for the stay when you check out from the hotel. 

Should you transfer Chase points instead?

While you can book travel directly through the Chase Travel℠ portal, many people prefer transferring points to Chase airline and hotel partners. Doing so could let you get more value for each point you redeem , but you'll have to run the numbers to find out for sure.

Here's a good example of how transferring points to a Chase airline or hotel partner can be a better deal, as well as the math you'll need to do to figure this out on your own. Take this one-way flight on Air France from Chicago to Paris, for example, and assume you have the Chase Sapphire Reserve® card. You're getting 50% more value when you redeem points through the Chase Travel℠ portal using points on this card. 

If you were to book this flight through Chase Travel℠, you would owe 39,607 points with the Chase Sapphire Reserve®, compared with the cash price of $594.10.

However, you could book an award ticket on the exact same flight through Flying Blue (Air France's loyalty program) directly if you transferred your Chase points there first. In this case, the identical flight would set you back 22,000 miles plus $109.44. This means you would transfer 22,000 miles from Chase to your Flying Blue account, and pay the taxes and fees in cash, or by redeeming points for a statement credit to your account.

When you compare, you'll find that booking with miles directly is a better deal. After subtracting the taxes and fees from the cost of booking through Flying Blue, you wind up with a value of around 2.2 cents per mile.

With the Chase Travel℠ portal, on the other hand, you're forking over 39,607 points for the same flight, and you're getting a value of 1.5 cents for each point if you have the Chase Sapphire Reserve®. 

Chase Travel portal frequently asked questions

Accessing Chase Travel℠ is simple. If you're a Chase credit cardholder with Chase Ultimate Rewards points, you can log in to your Chase online account. Once logged in, navigate to the 'Travel" or "Rewards" section, where you'll find the Chase travel portal. From there, you can search and book flights, hotels, and other travel services using your earned points or card benefits. It's a convenient way to plan and manage your travel adventures.

Chase Travel℠ refers to the travel booking and rewards platform offered by Chase Bank. It's part of the Chase Ultimate Rewards program, allowing cardholders to use their earned points to book flights, hotels, car rentals, and other travel-related expenses. Chase Travel℠ provides a convenient way to plan and book your trips while taking advantage of the rewards and benefits associated with Chase credit cards.

To earn 5% on Chase Travel℠, consider using a Chase credit card that offers bonus rewards on travel purchases. Cards like the Chase Sapphire Preferred or Chase Sapphire Reserve often offer 5 points per dollar spent on travel booked through the Chase travel portal. Additionally, taking advantage of limited-time promotions and special offers can also help you maximize your rewards when booking travel with Chase.

Maximizing rewards through Chase Travel

The Chase travel portal offers another way to maximize rewards earned with a Chase credit card. Before you pull the trigger, consider all your options and the value you're getting for your points.

Remember that, no matter which Chase credit card you have, you can use your rewards points in other ways. You can redeem Chase points for statement credits or cash back, or cash them in for gift cards or merchandise. And if you have a premier Chase travel credit card, you can transfer your points to Chase airline and hotel partners at a 1:1 ratio.

However, booking travel through Chase can make your life considerably easier — especially if you don't like dealing with complicated hotel and airline programs. You may not get as much value from your points as you would if you booked a premium flight with airline miles, but the Chase travel portal does offer the flexibility to book the flight you want without any blackout dates or hoops to jump through.

Editorial Note: Any opinions, analyses, reviews, or recommendations expressed in this article are the author’s alone, and have not been reviewed, approved, or otherwise endorsed by any card issuer. Read our editorial standards .

Please note: While the offers mentioned above are accurate at the time of publication, they're subject to change at any time and may have changed, or may no longer be available.

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10 Tips for Using the Chase Ultimate Rewards Travel Center

Update: Some offers mentioned below are no longer available. View the current offers here .

Among the numerous benefits of the Chase Sapphire Reserve, one of the least appreciated is the ability to receive 1.5 cents in value per point redeemed at the Ultimate Rewards Travel Center. In fact, this benefit should change how you redeem your Ultimate Rewards points, when you want to earn redeemable miles and elite status credit on flights or when the hotel you want can't be booked through a Chase transfer partner, among other situations .

The problem is that the Ultimate Rewards Travel Center is not exactly the best designed website, but there are many tips and tricks that can help you use it and get more value from your points.

Here are 10 things that you might not know about the Ultimate Rewards Travel Center:

1. Save time by creating traveler profiles. 

If you're going to be using the Ultimate Rewards Travel Center regularly, you might as well spend a few minutes creating traveler profiles for yourself and anyone else who you'll be booking travel for.

These profiles contain the basic information needed to book reservations, such as your name, address, birth date and contact information. You can also add your preferred departure airport, your passport information and even special meal requests. There are even fields to add in your frequent flyer numbers and your account numbers for hotel and rental car programs. This can save you lots of time when you book reservations.

2. Earn points and miles from your award bookings.

With your loyalty program information on file, you're free to earn the points and miles from many of your award reservations, the same way you would if you booked directly. You can earn rewards from all of your flights and rental car reservations, although most hotel programs won't offer rewards unless you book directly with them. For example, I often use the Ultimate Rewards Travel Center to book rental cars with National, and by supplying my Emerald number I still receive access to the Executive Aisle due to the elite status I received as a Sapphire Reserve cardholder.

3. Book rental cars one-way. 

For several years, you were unable to book a rental car at the Ultimate Rewards Travel Center unless you were dropping it off at the same location you picked it up. But recently, a new field appeared that allows you to specify a different drop-off city or airport. Having more options is always a good thing.

4. Be very careful when booking hotels. 

I often book hotels using the Ultimate Rewards Travel Center, especially when my hotel points fail to offer 1.5 cents in value or when I need to stay somewhere that isn't part of one of the hotel programs I have rewards with. But one of the real problems with the Ultimate Rewards Travel Center is that it fails to include taxes and fees in its initial quote, and you'll only see the total price after you click "book" and add it to your card.

What's worse is that even this price may not include "resort fees," "urban destination" fees or any other of the new bogus fees that are rapidly infecting the hospitality industry. This means that the total price you must pay will not be disclosed by the first, or even the last, price you see, and the hotel can hit you up in person for undisclosed fees when you check out. For more information on this problem, see my post on Comparing Hotel Price Transparency Across Booking Sites .

5. You probably won't get points on hotel bookings.

I know that the Chase Ultimate Rewards Travel Center is operated by a company called Connexions Loyalty, but I'm not aware of any connection it has to Expedia and it's group of online travel agencies including Hotels.com, Hotwire.com , Orbitz and Travelocity . What I do know is that on several different occasions hotel staff has told me that they thought my room was booked through Expedia.

Whether or not Expedia has anything to do with Chase or Connexions Loyalty doesn't matter. What you need to know is that the hotels you book through the Chase Ultimate Rewards Travel Center will be treated as third-party travel agency bookings. This means that you're unlikely to receive hotel points from your stay, and you may not even receive some of the benefits of any elite status you hold.

6. You can filter out basic economy fares. 

When so-called basic economy fares began proliferating through the travel world, online travel agencies like the Chase Ultimate Rewards Travel Center were slow to inform customers of the numerous restrictions imposed on these fares. Thankfully, the Chase Ultimate Rewards Travel Center now displays basic economy fares somewhat clearly. You even have the option to exclude basic economy fares , but only after you see the initial search results. Unfortunately, I've frequently found this option to be less than functional, returning no results on occasion.

7. The baggage and hotel cancellation policies are as clear as mud. 

When you book a ticket directly with an airline, it will tell you exactly what your carry-on and checked baggage allowance is, the cost of purchasing additional bags. But when you book a ticket using the Chase Ultimate Rewards Travel Center, you simply get a link titled "baggage fees." This link takes you to Airlinebaggagecosts.com , which simply offers links to each airline's web page that discusses baggage fees. This multi-step process is no better than Googling it yourself, and it offers no clarity on the baggage allowance that applies to your particular fare and routing.

Likewise, if you want to know what the hotel cancellation rules are, the Chase Travel Center will just reference the hotel's "cancellation window," and it's up to figure out what that is.

8. You can book Southwest and Allegiant flights, but only by calling.

Southwest and Allegiant flights don't ever appear in the online results when searching the Ultimate Rewards Travel Center. But after you perform a search, you'll see this note buried in the disclaimers; "Some airlines don't offer advance seat selection. Southwest and Allegiant tickets can only be purchased by calling us at 1-855-234-2542."

But that's not all — you can also book Norweigian and Gol (a Brazilian low-cost carrier) flights by calling the Ultimate Rewards Travel Center.

9. The call center can be frustrating, but the representatives do a decent job. 

There are few things more annoying in travel than having to listen to long, irrelevant messages before reaching a human. You mean I have to know the names and birth dates of the travelers before I can book an airline ticket? I had no idea! And I certainly don't care when I'm calling for help with a hotel or rental car issue. Yet you have to listen to this message each and every time you call.

Thankfully, I've had pretty good experiences with the representatives once I got through to them. For example, one reached out directly to a small hotel in Mexico, and got them to waive the cancellation fee after I became sick and couldn't travel.

10. Don't forget "activities."

When you book something online at the Ultimate Rewards Travel Center, you have four options: flights, hotels, car rentals and something called "activities." This last one can be a great opportunity to redeem your Ultimate Rewards points rather than spend cash on tours and attractions on your next trip.

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Chase travel phone number: your ultimate guide to hassle-free travel assistance.

Planning your dream vacation or a business trip can be an exciting time, filled with anticipation and the promise of new experiences. However, the logistics of travel can often be overwhelming, with numerous details to consider and arrangements to be made. That’s where the Chase Travel Phone Number comes in – your ultimate companion for hassle-free travel assistance. In this comprehensive guide, we’ll delve into every aspect of the Chase Travel Phone Number, from what it is and how it works to the wide range of services it offers. Get ready to embark on your next adventure with confidence!

Understanding the Chase Travel Phone Number

Accessible travel support around the clock.

The Chase Travel Phone Number serves as your personal travel concierge, providing round-the-clock support and guidance whenever you need it. Whether you’re on the go or planning your journey from the comfort of your home, this service is accessible via phone, making it convenient and easy to reach out for assistance.

A Multitude of Travel-Related Queries

From booking flights and accommodations to navigating travel restrictions and managing itineraries, the Chase Travel Phone Number is equipped to handle a wide range of travel-related queries. No matter what hurdle you may encounter during your journey, the knowledgeable representatives at the Chase Travel Phone Number are there to provide you with timely and reliable assistance.

Booking Flights and Accommodations

Exclusive deals and promotions.

When it comes to booking flights and accommodations, finding the best deals can sometimes feel like searching for a needle in a haystack. Fortunately, the Chase Travel Phone Number has you covered. Their extensive network and partnerships allow them to offer exclusive deals and promotions that can save you money and provide you with unparalleled value.

Personalized Recommendations

With so many options available, choosing the right flights and accommodations can be overwhelming. The Chase Travel Phone Number takes the guesswork out of the equation by providing personalized recommendations tailored to your preferences and budget. Whether you’re looking for a cozy boutique hotel or a convenient direct flight, their expert team will help you find the perfect fit.

Seamless Booking Process

Booking flights and accommodations can be a time-consuming and cumbersome process. However, with the Chase Travel Phone Number, you can say goodbye to long wait times and complicated booking systems. Their streamlined process ensures that you can secure your travel arrangements quickly and efficiently, allowing you to focus on the excitement of your upcoming journey.

Navigating Travel Restrictions and Requirements

Up-to-date information on travel regulations.

With constantly evolving travel regulations and restrictions, staying informed is crucial. The Chase Travel Phone Number keeps you up to date with the latest information, ensuring that you have all the necessary knowledge to navigate any hurdles that may arise. Whether it’s visa requirements, COVID-19 testing protocols, or travel advisories, their experts will guide you through the process.

Guidance on Visa Applications

Obtaining the appropriate visa for your destination can be a complex and time-consuming process. The Chase Travel Phone Number simplifies this process by providing guidance on visa applications, ensuring that you have all the necessary documents and information to ensure a smooth application process. Say goodbye to hours spent researching visa requirements – their experts have you covered.

Assistance with COVID-19 Testing Requirements

Amidst the ongoing pandemic, COVID-19 testing requirements have become an integral part of travel. The Chase Travel Phone Number offers valuable assistance in navigating these requirements, helping you find reputable testing facilities, understanding the specific testing protocols for your destination, and ensuring that you have all the necessary documentation to comply with regulations.

Managing Travel Itineraries

Effortless organization of travel plans.

Keeping track of your travel itinerary can be a daunting task, especially when plans change or unexpected delays occur. The Chase Travel Phone Number takes the stress out of managing your travel plans by providing effortless organization. Whether you need to rearrange flights, rebook accommodations, or make changes to your schedule, their dedicated team will handle the details, ensuring a seamless travel experience.

Real-Time Updates and Notifications

Travel plans can change in an instant, and staying informed is crucial. The Chase Travel Phone Number provides real-time updates and notifications about any changes to your itinerary, ensuring that you’re always in the loop. Whether it’s a gate change, a flight delay, or a last-minute cancellation, their proactive approach keeps you informed and minimizes any disruptions to your travel plans.

24/7 Assistance for Unexpected Situations

Unforeseen situations can arise during your journey, from missed connections to lost luggage. The Chase Travel Phone Number offers 24/7 assistance, providing you with peace of mind knowing that support is just a phone call away. Whether you need help rebooking a flight or lodging a complaint with an airline, their dedicated team will go above and beyond to resolve any issues you may encounter.

Accessing Emergency Assistance

Immediate support in times of crisis.

Emergencies can occur when you least expect them, and having access to immediate support is crucial. The Chase Travel Phone Number offers emergency assistance, ensuring that you’re never alone in times of crisis. Whether it’s a medical emergency, a lost passport, or a natural disaster, their team of professionals is trained to handle these situations efficiently and provide you with the necessary help and guidance.

Coordination with Local Authorities

In emergency situations, coordinating with local authorities can be a daunting task, especially when you’re in an unfamiliar location. The Chase Travel Phone Number takes care of this for you, acting as a liaison between you and the necessary local authorities. They’ll ensure that you receive the appropriate assistance and that any necessary arrangements, such as medical evacuations or legal support, are promptly taken care of.

Peace of Mind for Loved Ones

Traveling can often be a source of worry for loved ones left behind. The Chase Travel Phone Number offers peace of mind not only for you but also for your family and friends. By providing regular updates and acting as a point of contact in case of emergencies, they alleviate the concerns of those waiting for your safe return, ensuring that everyone can relax and enjoy the journey.

Exploring Exclusive Travel Benefits

Complimentary airport lounge access.

Waiting for your flight can be a tedious experience, but it doesn’t have to be. As a Chase Travel Phone Number user, you gain access to exclusive benefits, such as complimentary airport lounge access. Relax in comfort, enjoy complimentary refreshments, and take advantage of amenities like Wi-Fi and charging stations while you wait for your flight.

Priority Boarding and Check-In

Say goodbye to long lines and crowded boarding gates. The Chase Travel Phone Number offers priority boarding and check-in, allowing you to bypass the queues and board your flight with ease. Start your journey stress-free, knowing that you’ll have ample time to settle into your seat and enjoy the flight.

Special Upgrades and Amenities

Traveling in style is made easier with the Chase Travel Phone Number. Enjoy special upgrades and amenities, such as room upgrades at hotels, complimentary breakfast, or access to exclusive amenities at select accommodations. Indulge in a luxurious travel experience and make your journey even more memorable.

Enhancing Travel Safety and Security

Travel insurance options.

Protecting yourself and your belongings during your travels is essential. The Chase Travel Phone Number offers various travel insurance options, ensuring that you have coverage for unexpected events such as trip cancellations, medical emergencies, or lost luggage. Their experts will guide you in selecting the insurance that best suits your needs, providing you with peace of mind throughout your journey.

Guidance on Travel Scams and Precautions

When traveling to unfamiliar destinations, it’s important to be aware of potential scams and take necessary precautions. The Chase Travel Phone Number provides guidance on common travel scams and offers tips on how to stay safe and secure during your journey. From advice on avoiding pickpockets to information about safe transportation options, their experts will help you navigate potential risks.

24/7 Assistance for Security Concerns

In the event of a security concern, having access to immediate assistance is crucial. The Chase Travel Phone Number offers 24/7 support for security-related issues, ensuring that you can reach out for help at any time. Whether it’s a lost passport, a stolen wallet, or an emergency evacuation, their team is trained to handle these situations efficiently and provide you with the necessary guidance and support.

Making the Most of Travel Rewards

Redeeming points for flights and accommodations.

If you’re a frequent traveler, maximizing your travel rewards is a must. The Chase Travel Phone Number helps you make the most of your rewards by providing guidance on redeeming points for flights and accommodations. Their experts will assist you in finding the best options that maximize the value of your rewards, allowing you to enjoy more travel with less out-of-pocket expenses.

Personalized Recommendations Based on Rewards Balance

With somany options available, it can be overwhelming to decide how to best utilize your travel rewards. The Chase Travel Phone Number takes the guesswork out of the equation by offering personalized recommendations based on your rewards balance. Whether you have a surplus of airline miles or hotel points, their experts will provide you with tailored suggestions on how to make the most of your rewards, ensuring that you enjoy unforgettable experiences without breaking the bank.

Exclusive Access to Elite Travel Programs

As a Chase Travel Phone Number user, you gain exclusive access to elite travel programs and benefits. From airline loyalty programs to hotel loyalty programs, their experts will guide you on how to maximize your membership status and unlock additional perks. Enjoy benefits such as priority boarding, complimentary upgrades, and access to exclusive amenities, making your travels even more luxurious and enjoyable.

Tips for Smooth Business Travel

Managing expenses and receipts.

Business travel often involves managing expenses and keeping track of receipts. The Chase Travel Phone Number offers valuable tips and tools for streamlining this process, making expense tracking a breeze. From providing guidance on expense management apps to offering tips for organizing receipts, their experts ensure that your business travel expenses are well-documented and easy to manage.

Utilizing Corporate Travel Benefits

If you frequently travel for business, you may have access to corporate travel benefits. The Chase Travel Phone Number can help you make the most of these benefits by providing personalized recommendations tailored to your corporate travel policy. From preferred airline partnerships to negotiated hotel rates, their experts ensure that you take advantage of all the perks available to you, making your business trips more efficient and cost-effective.

Arranging Meetings and Conference Spaces

When traveling for business, arranging meetings and conference spaces can be a challenge, especially in unfamiliar locations. The Chase Travel Phone Number offers assistance in finding suitable meeting venues and conference spaces, taking into account your preferences and requirements. Whether you need a small boardroom for a client meeting or a large conference hall for a corporate event, their experts will help you secure the perfect space, ensuring that your business engagements run smoothly.

Feedback and Testimonials

Real-life stories of travel assistance.

Curious about the experiences of other travelers who have utilized the Chase Travel Phone Number? In this section, we’ll share real-life stories and testimonials, giving you a glimpse into how this service has made a difference for others. From helping travelers navigate unexpected travel disruptions to providing exceptional customer service, these stories highlight the effectiveness and reliability of the Chase Travel Phone Number.

Customer Satisfaction and Trust

The Chase Travel Phone Number has built a reputation for customer satisfaction and trust. In this section, we’ll delve into why customers rely on this service for their travel assistance needs. From their commitment to going above and beyond for their customers to their dedication to providing accurate and timely information, you’ll discover why so many travelers trust the Chase Travel Phone Number to enhance their journeys.

Continual Improvement and Innovation

The travel industry is constantly evolving, and the Chase Travel Phone Number is at the forefront of innovation. In this section, we’ll explore how this service continually improves its offerings to meet the changing needs of travelers. From incorporating new technologies to enhance the booking process to expanding their network of partners to offer more exclusive benefits, the Chase Travel Phone Number is dedicated to providing an exceptional travel assistance experience.

In conclusion, the Chase Travel Phone Number is your ultimate companion for hassle-free travel assistance. From booking flights and accommodations to navigating travel restrictions and managing itineraries, this service offers a comprehensive range of support to ensure that your journey is smooth and enjoyable. With its round-the-clock availability, knowledgeable experts, and exclusive benefits, the Chase Travel Phone Number is ready to assist you every step of the way. So, pick up your phone, dial the Chase Travel Phone Number, and embark on your next adventure with confidence!

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