hamburg cruise terminal map

Hamburg cruise port

Baltic - norwegian fjords - russia.

• Coordinates 53.540, 10.005
• LOCODE DEHAM
• Local Time 2024-06-03 19:47

Hamburg cruise ship schedule

• Temperature

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Within the port there are three modern cruise ship facilities, the original at HafenCity in the re-developed old warehouse area and since 2010 a second at Altona in the re-developed area of the old fish dock. The Hafen City terminal is within walking distance of the downtown area of Hamburg.

Since 2015 The Cruise center 3 is also in operation in the port area of Steinwerder, right in the heart of the Port of Hamburg. The berth at Kronprinzkai is able to accommodate the next generation of cruise ships can dock there. Bus stop about 500m away from the terminal. The Water bus stop is nearby (not on weekends).

Some large cruise ships are using the Altona Terminal. It is not within walking distance to town, but has a very good water bus connection ( #62 ) to the Landungsbrucken wharf, where all hop on/off buses are as well as harbor tours are starting. The Water bus stop is only 20 meters from the aft of your ship and goes every 15 minutes in day time and every 30 minutes till' midnight. 1.30 euro per trip or 6 euros for all day including all other transportation in Hamburg. The water bus in it self is already a nice site-seeing boat, and a full round trip is fun!

Most cruise lines also run shuttles (10 Euro), to the central station. Taxi is about 13 euro each way.

Distance to Hamburg Airport (Fuhlsbüttel): 9.5 km.

The s-bahn train station is located directly below the airport terminal and the trains depart every 15mins. The journey to the main train station in the city center takes about 20 min's, to Altona station about 15mins.

Video of Altona Cruise Terminal

Hotels in Hamburg.

Webcam of the harbor.

Printable map to take along.

Cruise calendar for Hamburg and where you will be docked.

Watch a destination video .

Live Nautical Chart with Wikipedia Markers Altona and Port Location on Google Maps

Live Nautical Chart with Wikipedia Markers Steinwerder aka Kronprinzkai and Port Location on Google Maps

Live Nautical Chart with Wikipedia Markers Hafencity & Baakenhöft and Port Location on Google Maps

Sightseeing:

Three rivers - the Elbe, Alster and Bille - along with a scenic grid of narrow canals called Fleete traverse Hamburg. As if that isn't enough water, the city center boasts its very own lakes - the Inner and Outer Alster Lakes. The city center is home to most of Hamburg's main attractions. This half-moon area, which arches north of the Elbe, is bordered by a curve of roads whose names all end in wall (ramparts) and which mark the limits of the old city

Cutting through the middle is the Alsterfleet, a canal that separates the Altstadt (Old City) from the Neustadt (New City). Feeling lost? Look out for the bronze, helmet-shaped Michaeliskirche , an easily seen landmark, south of the city center.

Hamburg is best visited in spring or summer. A typical Hamburg visit includes a tour of the city hall and the grand church St. Michaelis (called the Michel), and visiting the old warehouse district (Speicherstadt) and the harbor promenade (Landungsbrücken). Sightseeing buses connect these points of interest.

Tourist offices are at the train station and at the harbor at St. Pauli Landungsbrücken between jetty 4 and 5.

Tours Excursions Transportation:

From Landungsbrücken you can make boat tours into the harbor. These Hafenrundfahrten are available from various companies and take around an hour. Big ships provide more comfort, but smaller ships also go though the Speicherstadt. Both are well worth the money. Inquire about English language tours (Often at noon time).

Also at the Landungsbrücken you will find the u and s bahn station:

Take the s1,s2,or s3 to Jungfernstieg, the lively center of Hamburg on the Alster.

or take the u3 to Baumwall to Hafencity , currently Europe’s largest inner-city development project – is a blueprint for the development of a European city on the waterfront. For a visit with an eye cast towards the past, have a look around the Speicherstadt. The listed buildings now house leisure activities such as the Minatur Wunderland with fascinating toy railway worlds, and Hamburg Dungeon . Museums can also be found in the Speicherstadt. There is German Customs Museum (Deutsche Zollmuseum), which tells the tale of customs and smuggling in Hamburg, or the International Maritime Museum with thousands of ship models and nautical charts.

Hop on/off buses.

Taxis are dependable, but expensive.

It pays to compare your cruise line tours here .

Nearby Places:

Many cruise lines offer excursions to Berlin, a rather long trip. Check the weather forecast for Berlin before you book. Berlin is stunning on a beautiful day!

Shopping and Food

The main shopping area of Hamburg is the Mönckebergstraße in the center of the city. Take the subway to either central station, Rathaus (town hall) or Mönckebergstraße. Also check the side-street Spitalerstraße. West of town hall towards Gaensemarkt are the more pricey shops like Hugo Boss. Shops are mostly open from 10AM to 8PM and to 10PM on Thursdays and Fridays.

In Germany snacks (Schnellimbiss) are widely available, especially Bock wurst (boiled sausage), Bratwurst (grilled sausage) and Curry wurst (spiced sausage), as well as fries and hamburgers

German fast food is cheap, hearty and diverse; there are a number of sausage stands, imbisses and specialty stands; you have many options from which choose. Many of the fast food is of Turkish origin, this food is very popular for being cheap and healthy. The German's favorite Turkish fast food is the Doner Kebab; a thick pita filled generally with either chicken or beef complemented with fresh French fries and salad.

Important things to know about Germany, like tipping, toilets etc.

Euro. There are plenty of ATM machines around.

In smaller establishments ask first if they accept Credit Cards.

Currency Converter

Communication:

German spoken. Germans are regarded as being punctual, disciplined and last but not least, a li ttle formal. In German there are two forms of you: "Du" and "Sie." "Du" is less formal, "Sie" is more so. You almost always should use the "Sie" form and someone's last name with people you don't know.

110 -- Police Emergency 112 -- Fire Emergency or Ambulance Call

Large bookstores such as Thalia have internet facilities, as well as many cafes etc.

Opening Hours and Holidays:

All stores must close no later than 8 p.m. Some close as early as 6:30 p.m. On Saturdays stores lock up at 1 or 2 p.m.; although in big city centers most stay upon until 2 or 4 p.m.

Sundays all stores are closed, except some bakeries which are open on sunday morning.

Holidays in Germany

Hamburg is famous for its festivals

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Port Guides

A guide to hamburg cruise port and the city’s top attractions.

Make the most of your time in Hamburg before, after or during your cruise with my port guide and tips of what to see and do.

Hamburg, located in Northern Germany, is one of the largest cruise ports in the world. As well as being a popular destination on many Northern Europe cruise itineraries, it is a homeport and turnaround port for several cruise lines.

While the city may not be the first place that springs to mind when you are planning a European cruise, Hamburg has a lot to offer. It is perhaps one of the more underrated cities in Europe. 

So, if you have Hamburg on your cruise itinerary, whether that is for a day stop or a start or finish point, read on for more information on the port. I also share some tips on what to see and do in the city based on my experiences when I visited.

A little bit about Hamburg

Hamburg is Germany’s second-largest city. Sitting on the banks of the Elbe River, the port city is known as the ‘Gateway to the World’.

The bustling port city is also renowned for its culture, history and nightlight. It is also packed with more attractions you could possibly visit in one trip, including a UNESCO World Heritage site.

Perhaps the most surprising thing that Hamburg is famous for is the number of bridges it has. With over 2,500, it has more than Amsterdam, London and Venice combined!

Whether you are interested in art, culture, or history or just want to visit the city where The Beatles spent their early days, Hamburg is a fantastic city to visit.

Hamburg Cruise Port

The Port of Hamburg is the largest seaport in Germany and the third largest in Europe. It plays an important role in the distribution of goods around Europe and the rest of the world. 

It is also a popular destination for cruise ships, offering both day visits and overnight stops. As well as being a stop on many Northern Europe cruise itineraries, the port is a starting (and finishing) point for transatlantic crossings and world voyages.

There are three places where cruise ships can dock at the Hamburg Cruise Center.

Steinwerder

To find out where your ship will dock, check with your cruise line. You can also view the Port of Hamburg’s cruise sailing schedule to see if your ship is listed. 

Many cruise lines will offer a shuttle bus from the cruise port to the city centre. Check with the cruise company you are travelling with for further information.

Located on the Elbe River, near the city’s famous fish market, the Hamburg Cruise Centre Altona accommodates ships up to 300m in length.

The city centre is around 15-20 minutes away by public transport. Options include a public ferry which will take you from the Hamburg cruise terminal to city centre.

Facilities at the glass-fronted terminal include a cafe.

Tip | If you get a chance, pop up to the roof terrace for a panoramic view of the Port of Hamburg. 

Hamburg’s waterfront has been transformed over the years thanks to a large redevelopment project. 

Part of the port area has been regenerated as Hafencity, a European city for the 21st Century and one of the largest urban regeneration schemes in Europe.

As part of this, a new terminal is currently being built at the Hamburg Cruise Centre HafenCity. Due to open in 2025, the modern terminal will be part of a hotel and shopping complex. Two berths will be available.

While this is being built, a temporary terminal at Baakenhoft is being used, which is in the eastern part of HafenCity.

The Cruise Center Steinwerder is where many of the newest (and largest) cruise ships dock. 

It can handle ships of more than 400 meters in length so if you are cruising on a large cruise ship (think mega ship style) there is a good chance you will dock here. There are two terminal buildings that can accommodate 8,000 people embarking and disembarking.  

Hamburg’s city centre is less than 20 minutes away. Shuttle buses may be offered by your cruise line.

Things to do in Hamburg

Some popular Hamburg attractions and experiences you can do during your time in port include…

• Taking a boat tour around the Speicherstadt warehouse network, a UNESCO World Heritage site. 
• Marveling at Miniatur Wunderland – the world’s largest model railway system (and includes a mini Hamburg)
• Touring the impressive Elbphilharmonie Building , a spectacular looking concert hall on the waterfront
• Doing some retail therapy at Jungfernstieg, a popular shopping street
• Taking in the view of the city from the top of the tower of St Michael’s Church, one of the most beautiful baroque churches in northern Germany
• Getting an insight into the government of Hamburg during a tour of the town hall
• Enjoying the view of the harbour and explore historic waterfront buildings (and maybe grab an ice cream or coffee!) at St Pauli’s Landungsbrucken.
• Taking in the art at Hamburger Kunsthalle, one of the largest art museums in Germany.
• Visiting the St Nikolai Memorial – much of the church was destroyed in World War II, however, the ruins have been turned into a museum and memorial (photos below). There is also an observation deck at the top of the tower.

Popular shore excursions

Hamburg is a port you can explore on your own. It is a very walkable city and has an extensive public transport network. 

However, you may wish to let your cruise line take care of the logistics and book a shore excursion . This takes some of the hassle out of figuring out what you want to see and how to get there. You will also have the benefit of knowing the cruise ship won’t leave without you. 

Some of the shore excursions offered on a cruise to Hamburg include

• Touring the highlights and most popular attractions (by foot, boat or both)
• Exploring the city on a guided bike tour
• Taking a day trip to Berlin
• Visiting nearby medieval towns of Luneburg and Lubeck, a World Heritage site.

Tip | If there is an excursion you really want to do, book in advance to avoid disappointment as they can sell out fairly quickly.

Things to know about Hamburg

• Hamburg is known for its maritime heritage
• It is one of Germany’s wealthiest cities
• It has the second largest red light district in Europe – the Reeperbahn
• Hamburg is sometimes referred to as ‘The Venice of the North” due to its many waterways
• The Beatles learned their trade in Hamburg, playing over 270 shows between 1960 and 1962.

The Last Word

Whether you are a culture lover, history buff or just want a great day in port, Hamburg is a super destination to visit.

From its modern architecture and vibrant cultural scene to its rich maritime history, Hamburg is a city that has it all.

With a little planning in advance of your stop at Hamburg cruise port, you can have a great day in this fabulous city.

You may also like…

• What are shore excursions?
• What to pack in your cruise carry-on bag

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Cradle of cruise shipping

The Port of Hamburg is a leading centre for cruise shipping. Here passenger vessels were already being despatched on winter pleasure cruises by Albert Ballin, HAPAG’s Director-General, back in the late19th century. Then in 1899 Ballin awarded the first contract for a purpose-built cruise ship to Hamburg shipyard Blohm & Voss. The “Prinzessin Victoria Luise” was the world’s first officially classified ‘cruise ship’.

The year 2022 was the season with the highest number of calls, with 280 calls and over 750,000 passengers. For 2023, 284 calls and another 37 river cruise ship calls are planned.

The Elbe as cruise magnet

Hamburg is one of the most popular cruise destinations in Europe, as illustrated by constantly growing passenger numbers on the Elbe. Hamburgians adore the great liners, while shipowners are thrilled by the unique atmosphere, maritime events and media attention. No other port offers just this combination. Since 2017, Elbe Philharmonic Hall has loomed as an additional highlight. Superb service from Hamburg’s port and services sector and a unique infrastructure are further attractions. Irrespective of whether what’s needed is an efficient turnaround day in the new Steinwerder Terminal or an overnight stay in HafenCity – Hamburg always has the right solution.

HHM / M. Lindner

Cruise Terminals

CGH Cruise Gate Hamburg GmbH, Cruise Center HafenCity

CGH Cruise Gate Hamburg GmbH, Cruise Center Altona

CGH Cruise Gate Hamburg GmbH, Cruise Center Steinwerder

CGH Cruise Gate Hamburg GmbH, Cruise Center Baakenhöft

(c) HHM / Dietmar Hasenpusch

Institution in cruise business Hamburg

Terminal operator Cruise Gate Hamburg (CGH) is responsible for organizing and coordinating smooth operation and marketing of all terminals in Hamburg as a cruise hub. Operating the three cruise terminals in Altona, HafenCity and Steinwerder as well as the “Überseebrücke” berth at St. Pauli Landing Stages, CGH is the central point of contact for cruise shipping companies, among other things for allocating berths. The firm’s basic aim is to guarantee transparent “Cruise shipping from one source”.

Hamburg Tourism markets Hamburg as a tourist destination both in Germany and internationally. The company also functions as a tour operator specializing in Hamburg packages. HHT cooperates with the cruise industry in developing pre- and post-cruise arrangements that enable passengers to extend their trips in Hamburg. HHT also creates shore excursions in the Hamburg Metropolitan Region and provides advice for the cruise industry.

CGH Cruise Gate Hamburg GmbH

Hamburg tourismus gmbh, hvcc hamburg vessel coordination center gmbh, nautische zentrale hamburg.

Hafenlotsenbrüderschaft Hamburg

Organisations

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These ocean liners are coming to the Elbe in 2024

First time in hamburg.

Every year, new premiere guests announce themselves in Hamburg: from expedition ships to ocean liners, the most diverse types of ships head for the Port of Hamburg! Special highlights in 2023 include the two calls of the ships Ocean Albatros, Costa Favolosa, Seabourn Quest, Queen Anne, Sirena, Azamara Onward, Disney Dream, Mein Schiff 7, Villa Vie Odyseey and Sky Princess.

QUEEN ANNE © Cunard

AZAMARA ONWARD © Azamara

SKY PRINCESS © Princess Cruises

OCEAN ALBATROS © Albatros Expeditions

COSTA FAVOLOSA © Costa Kreuzfahrten

MEIN SCHIFF 7 © TUI Cruises

SEABOURN QUEST © Seabourn Cruise Line

Passenger quays with panoramic view.

Cruise passengers do not have to go far between city and ship. A whole four terminals are reserved on the Elbe for cruise liners and passengers. For big maritime events or multiple calls, the jetty at the Überseebrücke is also used as a mooring point for cruise ships.

The diverse infrastructure enables a high degree of flexibility and the parallel check-in of multiple ships. In Hamburg, these can make use of innovative technologies and draw their electricity for on-board operations from shore with low emissions during their layover times. In addition to Altona, where a system has already been in place since 2016, Hamburg is also equipping its other two cruise terminals with shore power systems. These will be commissioned by 2024 at the latest.

Terminal opening times

The passenger halls and their catering facilities can only be accessed during mooring and casting-off times. Opening times are based on individual agreements with the cruise liners. Exceptions are public events.

Please note that short-term parking spaces at the terminals are also closed once the ships have cast off.

Parking & Shuttle Service

The Holzhafen parking garage is located near the Cruise Center Altona. It is open 24 hours and offers special rates for cruise customers if the parking ticket is obtained online in advance via the pre-booking platform. A service fee applies to each booking.  to the offer

Steinwerder

At Cruise Center Steinwerder, on 35,000m2, a total of 1,500 flood-protected spaces are available for short and long-term parkers, taxis, buses and lorries. Bookings are only possible online, but there is a discount for cruise passengers.  to the offer

Valet Parking

The shuttle service to the terminal is included on booking a parking space. Besides valet parking (handover at the terminal), the company offers enclosed outdoor and hall spaces with CCTV. The service also includes transfers and hotel bookings before and after the cruise. Book online and pay in advance and save check-in time.  to the offer

Further parking possibilities

Grand Elysèe Hamburg Rothenbaumchaussee 10, 20148 Hamburg Two-storey underground parking garage, 500 parking spaces, 16 e-charging stations. Further information

Ameron Hamburg Hotel Speicherstadt Am Sandtorkai 4, 20457 Hamburg Public parking garage CONTIPARK Parkhaus Speicherstadt, am Sandtorkai 6 20457 Hamburg. Further information | Further information on arrival

Baggage Transfer and Storage

Passengers will find precise baggage transfer information and times in their travel documents. Unfortunately, there is no opportunity for baggage storage at the cruise terminals. Public lockers are available at the central railway station as well as at the Hamburg-Altona and Hamburg-Dammtor long-distance railway stations.

Even if the suitcase has wheels and the routes are easy to travel, journeys are more carefree without heavy baggage. TEfra Travel Logistics GmbH is a partner to leading cruise liners and specialises in baggage transport worldwide. Suitcases are collected from customers’ homes on an agreed date and brought to the passenger cabin. On return, the suitcase is transported from the ship back home.

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Hamburg Cruise Port

• Ports Of Call

Germany 0 Comments 2057 Views

Hamburg Cruise Port represents one of the largest transport hubs in Europe, as well as the famous sea and river port, which can offer its tourists as many as three cruise terminals. The main cruise terminal can be found in HafenCity, on the territory of a reconstructed warehouse whereas the second one is located in the Altona district in the former fishing dock. The newest cruise terminal (opened in 2015) is in the very heart of the Hamburg port (Steinwerder district). Let us get better acquainted with one of the most popular German cruise ports with Cruise Panda!

Where Cruise Ships Dock in Hamburg

As we have already mentioned, there are 3 cruise terminals in the city. Let us get to know about each of them in more detail. 

Altona Cruise Center

Hafencity cruise center (baakenhöft), steinwerder cruise center.

How to Get from Hamburg Airport to Hamburg Cruise Port and Vice Versa

• Hamburg Airport - HafenCity Cruise Center: the nearest metro station to the port is Überseequartierthe (green line) located 300 meters from the port;
• Hamburg Airport - Altona Cruise Center: again, you should go by metro to Königstraße metro station;
• Hamburg Airport - Steinwerder: you should go by metro to the Veddel metro station, then take a taxi to cover 5 kilometers to the cruise port or wait for bus 256.

What to See in Hamburg Cruise Port

Hamburg rathaus (town hall), hamburg museums, lake alster, st. nicholas church , miniatur wunderland.

Old Elbe Tunnel 

Nearest ports.

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Hamburg, Germany

Hamburg Cruise Ship Schedule

Hamburg, Germany

Port schedule.

Hamburg, Germany cruise ship port calendar shows all scheduled arrival and departure dates in a timetable format. The cruise calendar displays the ship’s estimated time of arrival including related information such as how crowded is the port, as well as the ship’s next port-of-call.

The following timetable provides valuable information and keeps track of the future cruise ship arrivals from all major cruise lines. In order to find out more about the cruise ship itineraries such as ports, dates, and arrival/departure times just follow the ship’s link.

• MSC Preziosa 4.378 passengers 06 Jun 2024 - 06:00
• AIDAprima 3.400 passengers 08 Jun 2024 - 08:00
• AIDAsol 2.686 passengers 09 Jun 2024 - 08:00
• AIDAperla 3.400 passengers 09 Jun 2024 - 08:00
• ms Europa 2 516 passengers 14 Jun 2024 - 08:00
• AIDAprima 3.400 passengers 15 Jun 2024 - 08:00
• MSC Preziosa 4.378 passengers 17 Jun 2024 - 07:00
• AIDAluna 2.500 passengers 19 Jun 2024 - 08:00
• AIDAperla 3.400 passengers 19 Jun 2024 - 08:00
• Norwegian Dawn 2.808 passengers 21 Jun 2024 - 00:00
• ms Europa 408 passengers 22 Jun 2024 - 06:00
• AIDAprima 3.400 passengers 22 Jun 2024 - 08:00
• Seabourn Quest 540 passengers 23 Jun 2024 - 19:00
• ms Europa 2 516 passengers 27 Jun 2024 - 07:00
• AIDAsol 2.686 passengers 27 Jun 2024 - 08:00
• AIDAperla 3.400 passengers 28 Jun 2024 - 08:00
• AIDAprima 3.400 passengers 29 Jun 2024 - 08:00
• MSC Preziosa 4.378 passengers 01 Jul 2024 - 06:00
• Queen Anne 3.353 passengers 02 Jul 2024 - 00:00
• AIDAsol 2.686 passengers 02 Jul 2024 - 08:00
• MSC Preziosa 4.378 passengers 06 Jun 2024 - 21:00
• AIDAprima 3.400 passengers 08 Jun 2024 - 18:00
• AIDAperla 3.400 passengers 09 Jun 2024 - 18:00
• AIDAsol 2.686 passengers 09 Jun 2024 - 18:00
• ms Europa 2 516 passengers 14 Jun 2024 - 19:00
• AIDAprima 3.400 passengers 15 Jun 2024 - 18:00
• MSC Preziosa 4.378 passengers 17 Jun 2024 - 19:00
• AIDAperla 3.400 passengers 19 Jun 2024 - 18:00
• AIDAluna 2.500 passengers 19 Jun 2024 - 18:00
• Norwegian Dawn 2.808 passengers 22 Jun 2024 - 00:00
• AIDAprima 3.400 passengers 22 Jun 2024 - 18:00
• ms Europa 408 passengers 22 Jun 2024 - 18:00
• AIDAsol 2.686 passengers 23 Jun 2024 - 17:00
• Seabourn Quest 540 passengers 24 Jun 2024 - 23:00
• AIDAsol 2.686 passengers 27 Jun 2024 - 18:00
• ms Europa 2 516 passengers 27 Jun 2024 - 19:00
• AIDAperla 3.400 passengers 28 Jun 2024 - 18:00
• AIDAprima 3.400 passengers 29 Jun 2024 - 18:00
• MSC Preziosa 4.378 passengers 01 Jul 2024 - 19:00

Hamburg Cruise Centre Altona

Since April 2011, the new docking stations for cruisers has eased the burden on the terminal in the HafenCity. At the "Hamburg Cruise Centre Altona" there is now space for ships with a total length of up to 300 metres, so mega-liners with a capacity of around 3,000 beds can moor here. The quay wall was completed in 2009 and the foundation stone for the 2,000 square metre, glass-enclosed terminal building was laid in March 2010. With the winning design, the architects Renner Hainke Wirth also fulfilled the construction requirements of Altona district council and the building owner, Fischereihafenentwicklungsgesellschaft mbH & Co. KG: The eight-metre high building does not interfere with the beautiful view of the Elbe from the Altona balcony. The viewing point of the building is the Farewell Deck, a roof terrace where you can wave to the passengers arriving or departing. The "pearl necklace" on the Elbe has thus gained another link with which the cruise city of Hamburg can compete internationally.

Hamburg Cruise Center

Here, you will find information about the terminals, tips for arrival and departure, and attractive destinations for excursions. More

• Cruise Center Steinwerder
• Cruise Center Altona
• Cruise Center HafenCity (under construction)
• Cruise Center Baakenhöft
• Parking rates
• Parking FAQ
• Expected Vessels
• Vessel Movements
• Basic Facts
• discover Hamburg

Parking at the terminal Steinwerder

Important notice:.

From 25 May 2024, online bookings for our car park at the Cruise Center Steinwerder will NOT be possible until further notice, as the car park is fully booked and there are NO free parking spaces available!

Please use a taxi or alternative travel options to get to the Cruise Center Steinwerder, as well as car parks in the city centre  (e.g. C ontipark underground car park Elbarkaden - special rate for cruise passengers!)

Thank you for your understanding.

Online booking in two steps

Attractive pricing!

No need to wait for a shuttle!

Flood-proof and secure!

Short ways – directly at the ship!

Fast and convenient!

Carefree parking at Cruise Center Steinwerder

We provide relaxed parking directly at Terminal Steinwerder! More than 1,500 flood-proof long and short-term parking spaces are available to cruise guests, drop-off and pick-up passengers and visitors in Parking Lot A, in the Drop-off Zone or in alternative areas of the terminal. You have the option of parking your vehicle at the Steinwerder Cruise Terminal for the duration of your cruise. This means you benefit from short walking distances and do not have to wait for a shuttle bus to take you to a more distant parking lot. You will also benefit from special offers when you reserve a parking space online. Please follow the instructions of the parking attendant when you are assigned a parking space.

Parking Rates

IF you arrive at the terminal without apre-booking a car parking space online, your licence plate will automatically be recognised as a short-term parker when you enter - and the barrier will open. You pay the fee for your actual parking time - according to the on-site tariffs indicated - at one of the ticket machines after returning from your cruise. To do this, please go to the ticket machinge before leaving the car park, enter your vehicle registration number there and pay the amount shown in cash or by EC/credit card. At the exit barrier, your license plate will automatically be recognised as paid and the barrier will open. We wish you a safe journey home!

Vorfahrt / Drop Off zone

Parkplatz A

Short-term parking

Vorfahrt / drop off zone *, parkplatz a *.

*All prices include VAT. The actual price may differ at the time of booking. Date of issue: March 2023. Our terms and conditions for online car park reservations  apply.

Long-term parking

General & booking & reservation & charges and fees & gateway & exit.

Booking & Reservation

Charges and fees

Gateway & Exit

Whenever you begin a reservation all data will be transmitted via a SSL secured data connection. As a confirmation of security you can find the HTTPS logo on each website. The payment of your reservation will be transmitted via ParkPay which is PCI certified. If you would like to receive more information on PCI please follow this link:  https://www.pcisecuritystandards.org/index.shtml

If you arrive at the terminal with a car and trailer or a camper please contact our partner Parken und Meer . They will receive your order and take care of your car.

Cancellations and rebookings are possible in accordance with the General Terms and Conditions of APCOA PARKING Deutschland GmbH up to 48 hours before he beginning of the parking period.

Under "My account", select the booking in question by clicking on the booking number. Select "Cancel booking" or "Rebooking". After a successful cancellation the amount will be refunded. A cancellation via phone or email is not possible.

Disabled guests will find dedicated parking spaces directly in front of the terminal in the drop-off zone or on the large parking lot A. You just need to book a parking space online and when arriving at the facility park your car at the dedicated places.

No special parking space is reserved when you book a parking space. Unless there is extra signage, you may use any pitch in the booked car park. Please follow any instructions from the parking attendants regarding the placement of your vehicle, if necessary.

Since May 2022, there are public charging points for charging your electric car in the parking lot at Cruise Center Steinwerder. Please access the parking space through the "Vorfahrtzone", in order to be able to use the charging option. The locations of the two charging points are indicated. A total of 4 connections are available, each connection can charge with up to 22kW.

Payment options: All charging cards, mobile phone / credit card (there is a QR code attached to each charging point. When scanned, a web page opens where you enter your credit card information. Billing takes place via the credit card once the charging process is completed ).

Bitte wenden Sie sich bei Fragen zu Ihrer Buchung gerne an APCOA entweder per Mail an [email protected] oder per Telefon unter 0711-305 70 305. 

Reservations can only be made via our website www.cruisegate-hamburg.de/parken and the booking platform. Any reservations by e-mail or telephone cannot be processed.

The last possibility to book online is 24 hours in advance of the beginning of your reservation.

Reservations are valid up to 24 hours after the specified arrival time. Afterwards your reservation will expire. The amount will NOT be refunded. Therefore we recommend to cancel the reservation in advance. A cancellation is possible up to 48 hours before the specified arrival time.

Once you have entered your desired parking period, all available parking products for an online parking reservation will be displayed. If your desired parking product is not displayed, you can no longer book it for this period. We then recommend that you select another parking product for your upcoming trip.

There may be various reasons why a parking product cannot be booked:

- The contingent for the parking product is already fully booked for your selected parking period. - The minimum parking period for your selected parking product has not been met.

If you have not received a booking confirmation, please check your spam folder first. If you no longer have the confirmation, please contact our customer service at [email protected] with your name, the booking period, your e-mail address and - if available - your booking number. You will receive a new booking confirmation by e-mail.

In the "My account" area you have the option of resending a booking confirmation using your e-mail address and booking number or your login (with registration). Under "My account", select the relevant booking by clicking on the booking number. Select "Resend receipt".

Registered customers have the option to change the indicator in their account under the desired booking. Unregistered customers can do this by entering their e-mail address and booking number. Under "My account", select the relevant booking and then click on "Change indicator". Enter the new licence plate number and confirm with "OK".

Yes, immediately after your booking you will receive a booking confirmation including all relevant information and a journey description. We recommend to keep these documents with you all the time.

You can pay by EC/credit card or via Paypal. The parking and reservation fee will be charged to your EC/credit card/Paypal immediately after your booking. A bank transfer or any payment at the Ticket machine is not necessary.

The parking fees are dependant on the chosen product and length of stay. During the booking process all relevant products for your stay will be displayed including the parking fees. 

The ticket machine accepts cash, debit card (EC) or credit card.

Automatic number plate recognition is the most modern and easiest way to park. It is not necessary to pull an additional ticket. Please proceed directly to the entrance with your car. By automatically scanning the licence plate number provided when booking your parking space online, you can easily drive in and out of the car park at the barriers. We only keep the data of your number plate for as long as it is necessary for the purposes for which it was collected.

Please make sure that your licence plate is free of dirt (especially in winter times).

Entry is generally also possible without a reservation (as a short-term parker). If you have booked in advance and are shown the message "please pay extra" at the exit, please press the help call button and quote your booking number. If you leave within the booked period, the barrier will be opened for you. If you have exceeded the booked parking time, please pay at the ticket machine before leaving.

No. If you have booked a parking ticket online and entered the number of your number plate during the booking process, it is not necessary to go to the pay machine before leaving the car park. Please proceed directly to the exit. Your number plate will be automatically recognised and the barrier will open.  

No, your reservation only allows you to enter and exit the premises once.

If the booked parking time is exceeded, an additional payment must be made at the pay station. To do this, enter the number of your license plate at the pay station. The parking fee to be paid will be calculated on the basis of the publicly displayed parking tariffs valid at the time of entry and the actual time spent in the car park. After paying, you can leave the car park.

Parking at the terminal Altona

Parking made easy also at the cruise center altona.

The  Cruise Center Altona  does not offer long-term car parking. If you arrive by car, we recommend that you book  valet parking  or shuttle parking in advance through our  cooperation partner "Parken und Meer".  In this case, your car will be received by our cooperation partner at the designated time and place and will be parked for the duration of your cruise at a safe parking space. Click  here  to  book your parking product online  on the website of our cooperation partner. 

If you would like to park yourself in a nearby public car park , we recommend Hamburg Holzhafen - APCOA Parking .

ATTENTION: the park service providers `Parkreview´ ( www.parkvalethamburg.de ) and `Stop & Cruise – Cruise-Parken Hamburg´ ( https://hafenparking.com )are NOT listed partners of Cruise Gate Hamburg. Vehicles booked through these providers and remaining in the parking area at Cruise Center Altona will be towed away at the cost of the car owner. Resulting parking fees will have to be paid to Cruise Gate Hamburg.

Shuttle Parking & Valet Parking

Shuttle Parking

Valet Parking

Shuttle Parking - You park your car at an external parking space and are transferred by shuttle to the departure terminal

Please click on the logo of our cooperation partner to book your parking requirements online. Please contact personnel of our cooperation partner upon arrival at the designated time and parking space - and follow their instructions. Once your car has been parked, you and your luggage will be transferred by shuttle to the departure terminal. 

At the end of your cruise, you will be transferred by shuttle from the arrival terminal to your car which will be handed over to you by personnel of the cooperation partner. In case of any further question, please contact our cooperation partner. Thank you.

We wish you a pleasant and safe journey!

Valet Parking - You bring your car to the Cruise Center Altona and hand it over to our cooperation partner

Please click on the logo of our cooperation partner below to book your parking requirements online and follow the instructions you receive after your booking for your arrival at the terminal. Before you register with the personnel of our cooperation partner onsite, please bring your luggage to the baggage claim at the terminal. You will find the personnel of our cooperation partners on the parking site. After handing over the registration certificate and your car keys to the cooperation partner, your car will be parked for you for the duration of your cruise. 

At the end of your cruise, your car will be ready for a pick up in the parking lot in front of the cruise terminal. An employee of our cooperation partner will give you back your vehicle registration certificate as well as your car keys and your car.  We wish you a pleasant and safe journey home!

COOPERATION PARTNER PARKEN & MEER

Please click on the logo of our cooperation partner below to book your parking requirements online. Your car will be received according to your booking by our cooperation partner at the designated time and place and will be parked for the duration of your cruise at a safe parking space.

Parking at the terminal Baakenhöft

Parking made easy also at the cruise center baakenhöft.

The Cruise Center Baakenhöft does not offer long-term car parking. If you arrive by car, we recommend that you book valet parking or shuttle parking in advance through our cooperation partner "Parken und Meer". In this case, our cooperation partner will pick up your car at the agreed location and park it for you in a secure parking lot for the duration of your cruise. Click here  to book your parking product online on the website of our cooperation partner. 

An alternative option is to use one of the public parking garages , for example the Contipark underground car park Elbarkaden . Contipark Elbarkaden offers a special cruise fare for parking requirement of over 5 days.