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Reviews 4.6.

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The Best Trip with ACIS Yet!!!

The Best Trip with ACIS Yet!!! Evan was the most fun and accommodating tour guide and Nina the most excellent local guide. She knew everything!!! We loved every minute of our full trip, the scenery, food and excursions were beyond expectation. We loved really getting to see Greece, experience the local life and in Evan, made a friend for life.

Date of experience : March 10, 2024

Terrible Experience in Paris

We went to Paris with my son's class. We had three tour guides, didn't follow the agenda, and didn't even get to see sites such as The Louvre. I've tried contacting ACIS numerous times over the last month about my experience and received zero response.

Date of experience : March 28, 2024

Reply from ACIS Educational Tours

Dear Maggie, I understand that our SVP of Sales Liz Rees did get back to you. I apologize for any delay in responding. We do understand there was a problem at the Louvre, and we are terribly sorry for that. The timed entrance was not available which resulted in a long wait to get in and we understand that took precious time in Paris. The fact that you had tickets but just needed to wait was not properly explained by the tour manager. Regarding the multiple tour managers, we sent a US Staff member who was on quality control in Paris to meet your group, as is our standard during peak travel times. When she realized that the relationship between the tour manager and the group was not positive, we made a quick change to have another Tour Manager take over. The US Staff member stayed with your group during the transition time. I am sorry that Paris wasn’t all smooth. I also understand that the weather wasn’t great which can but a damper on what should be a beautiful walkable city. I hope this clarifies a bit about the situation and I know that Liz wrote more detail in her response to you. Thank you, Laura Smart SVP Customer Experience

Valued as a customer

As always, my questions and concerns are addressed immediately. I always feel like a valuable customer.

Date of experience : May 07, 2024

Hello Lori, Thank you for taking time to write a review. We truly appreciate you and I hope you have a wonderful tour coming up! Laura Smart SVP Customer Experience

We just returned from our second trip…

We just returned from our second trip with ACIS. Our Regional Director was very information, made herself available to answer any questions, and guided us through the process as this was my first time leading a trip. Although both trips were incredibly different from one another (went to Italy last year and Japan this year), the trips were very organized. There is a lot to process, but we visited many important locations. I liked how the trips were catered to my content area, art. Even though I had photography, ceramics, and painting/drawing students, there were activities and events that was interesting to everyone. Make sure you make that clear to ACIS before you decide on your trip!

Date of experience : March 29, 2024

Hi Anita, I am so happy you had a great experience is two such different countries. ACIS does pride itself on being able to customize to what teachers really want on their overseas programs, so such great art content in both Japan and Italy. I am sure your students learned so much! Can't wait to see what you do next. Laura Smart SVP Customer Experience

ACIS came to our rescue with diverted flight to Paris!

Our recent direct flight to Paris from SFO was diverted due to engine issues. With long hours at the airport, re-routing, and ticketing issues, ACIS stepped in and covered day hotel booking & reimbursement. ACIS also was available by emergency call to facilitate airline booking and hotel reservations. I felt reassured knowing what to do with ACIS when we had baggage issues and delays. If ACIS wasn't so supportive, I would have completely had a melt down.

Hi Rachel, I am so sorry that you had flight issues, that is always stressful but especially when you are leading a group. I am glad you felt supported when this was happening, we truly believe that our support system is the unknown extra something that makes ACIS what it is. We hope nobody ever has to use it....but when you need it we will be there! Thanks for talking about this experience in a review. Now that you know it is there hopefully you will never need to use it again! Laura Smart SVP Customer Experience

ACIS A+ Experience

This is my second time traveling with an ACIS tour group and I can't imagine trying to book all the venues and arranging travel to so many experiences on my own. For people wanting to maximize their experience abroad, I highly recommend the investment in touring abroad with an ACIS guide. There is no way I could have managed this on my own so seamlessly. Worth every penny.

Date of experience : March 08, 2024

Hi Jill, Thanks for the review! It is amazing how much you can see when it is all planned out. I truly appreciate our overseas team taking all the guess work out of it, so when you do have free time you can enjoy it! Thank you for taking your second tour...and I hope it is only second of many. Laura Smart SVP Customer Experience

Giovanni is the best tour guide.

Our tour guide Giovanni made the experience one that I will never forget. He knew so much about everything and never failed to answer any questions. He MADE the trip as good as it was. Without Giovanni Costa Rica would not have been anywhere near as fun.

Date of experience : March 09, 2024

Hi Dominic, Thank you so much for writing this review. I will make sure Giovanni hears your praises!! Pura Vida, Laura Smart SVP Customer Experience

Peru, home to the Incan empire and to those who came before and after.

We just finished our trip to Peru, what an amazing experience! Fascinating place filled with culture, history, and beauty. The tour manager and local guides made the trip extra special by sharing their knowledge and expertise and providing historical context and folklore relevant to what we were seeing. Centrally located hotels gave students the opportunity to feel immersed, accompanied by great culinary opportunities. The itinerary was packed but well planned, every day was a unique experience.

Date of experience : April 12, 2024

Hi Gabriela, I am so happy you were able to experience our fabulous Peru trips! It is truly a magical country and so much more than just Machu Picchu, so many different experiences. Thank you for taking the time to write about your experience we know how busy teachers are! Gracias, Laura Smart SVP Customer Experience

ACIS does all the work...

ACIS does all the work. All you have to do is get students excited for a trip (super easy) and convince parents to spend money on their child's education (also pretty easy). And ACIS will even help you do all of that. They tell you exactly what to do and when to do it. Follow their instructions and you'll change the lives of your students.

Date of experience : April 13, 2024

Hi Matthew, This is what we are here for! Thank you for writing such a nice review and I hope people listen to you and start bringing more students overseas. We can't wait to help you plan the next one, Sincerely, Laura Smart SVP Customer Experience

Smooth sailing and confident adventuring

I had a wonderful experience taking my students to Costa Rica in March 2024 with ACIS. Throughout the planning and travel process, ACIS was there for me every step of the way. I had one point of contact with the company, so I never had to wonder who to reach out to with questions or concerns. Any questions I had were always answered clearly and in a very timely manner. I had the additional support of an Academic Travel Advisor -- someone with firsthand experience as a teacher taking students on trips with ACIS -- who even came to multiple pre-departure meetings to offer support and help answer any questions. I never worried about the safety of my students or chaperones and I knew that, if something did come up, it would be taken care of. Our Tour Manager was supremely knowledgeable and helpful so that we always felt supported and empowered to have a great time.

Date of experience : March 17, 2024

Hi Anna, Thank you so much for writing this review. I love Costa Rica and the Tour Managers there truly show the love of their country. I am so happy our US Team took great care of you too!! Pura Vida! Laura Smart SVP Customer Experience

This is by far the best educational…

This is by far the best educational travel company! They are always ready to help you put together the best possible travel experience. While traveling, you are always escorted and have pre arranged entrances so time is not lost on details during your trip. This maximum planning allows even the new teacher to get the best possible travel experience!

Date of experience : March 21, 2024

Hi Dee, Thank you for your review!! I know you always get the most out of your trips!! I appreciate that you took the time to write something and to encourage the next generation of teacher to start their travel journey with ACIS. Thanks, Laura Smart SVP Customer Experience

Amazing trip to France

Amazing trip to France! I used ACIS to plan a trip to France for a group of students ranging in age from 7th grade to high school seniors. We had a fantastic guide, great meals, centrally-located hotels, knowledgable guides, and exciting activities. It was a phenomenal trip and I will use them again in the future!

Hi Emily, Thank you for your review. What a range of ages, so happy that the activities were good for all. We can't wait to plan another trip for your school. Laura Smart SVP Customer Experience

ACIS is the clear winner

ACIS is the clear winner for school trips. The hotels are located so close to all of the sights, the restaurants have incredible food, and our tour manager (Dimitra Neonakis) was amazing!! The team worked hard to make sure we had the best experience possible!

Date of experience : February 24, 2024

Thank you for taking the time to right this review! I think Dimitra is amazing too... :) We do work hard to make sure everyone has a trip of a lifetime and appreciate your comments!! Laura Smart SVP Customer Experience

ACIS is the best company for student…

ACIS is the best company for student travel. Their customer service is amazing. But the most important thing is safety. I always feel safe by the hotel, tours, and resturants they choose. They will also work with you to add extra attractions. Their tour guides are amazing and share a wealth of information that is fun and exciting for all. The hotels are always clean and located to near attractions. Transportation is also safe and clean. The costs for a trip is reasonable compared to what you will receive. I have used ACIS for over a decade and they are amazing.

Date of experience : February 15, 2024

Hi Angela, Thank you so much for your review. We appreciate our relationship with great teachers like you! Hope to work together for another decade! Laura Smart SVP Customer Experience

Looking to Book Again!

Everything about the company and the experience was amazing. Tom (who worked out of the Boston office) worked with me to introduce the trip to parents and answer questions that I didn't know the answers to. He was able to help me with some challenges when students dropped the trip so that everything would still go smoothly. The direct flight to Europe was great and the Tour Manager, Paul, met us right when we landed and stayed with us until we got into the security line. Paul made the trip. His interaction with the students and his knowledge of the area were unparalleled. He offered suggestions for each of the days and made sure each decision was what we were looking for before executing it. Most importantly, when a student lost something of great importance he was able to offer solutions so that a replacement could be found and their trip wasn't ruined. We are already looking to book another trip!

Date of experience : February 16, 2024

Hi Missy, Thank you so much for your review. I am so glad everything went so well and we cannot wait to see you on the road again next year! Laura Smart SVP Customer Experience

ACIS is the best!

I highly recommend traveling with ACIS. Our trip had an unforseen intinerary change and ACIS offered us an equally engaging trip with a personalized excursion without a price increase. Our tour manager M took great care of us!

Date of experience : February 05, 2024

Hi Angle, Thank you so much for taking the time to write something nice about ACIS. I am sure Megan will be so excited hear your praise! Laura Smart SVP Customer Experience

Discriminatory practices

This company discriminated against my daughter who has anxiety and offered no accommodations. They removed her from a tour with no due process and said there's nothing they could do. Worst experience of my life.

Date of experience : March 31, 2023

Dear Billy, I am so sorry that your daughter has gone through more stress, and I do wish she was able to experience an overseas trip. I don’t know your particular situation; however, safety of our participants is always our number one priority. We work with our groups leaders/chaperones to make sure they feel capable of providing proper attention to a student under their supervision. There are some cases when we must support the schools and chaperones in choosing who is able to travel with the group. If you had any financial impact based on this, please email [email protected] and say Attention Laura Smart. Again, I am sorry for this situation, Laura Smart SVP Customer Experience

Custom Route with Short Exchange for Language Teachers!!!

We did a 2024 Spring Break Tour of Germany, Switzerland, and France and had another great experience with ACIS from start to finish. Beth was very helpful with selecting a popular tour from the catalog and helped my school customize the route to include two days at a school in Germany where we did a language exchange with students learning English. Our tour manager, Sam Harker, was integral to the smooth organization of the trip. Flights, hotels, and meals were as advertised and families were able to use the ACIS website well. Although the tours are expensive, it's so nice to know ACIS does a great job with vendor quality and follows through with teachers to make sure they are pleased with the experiences. One additional note: We were able to apply a student voucher from a cancelled March 2020 trip on our tour! My former student's parents were so relieved to be able to sell that voucher to a current participant to get almost all of their refund processed. I was really impressed ACIS allowed a voucher to be applied to an account so many years later.

Date of experience : March 07, 2024

Hi Melinda, Thank you for taking the time to write a review!! I am so glad that Beth and Sam took such great care of you. We truly pride ourselves on our flexibility and ability to customize so I am happy you were able to take advantage and make such a wonderful cultural experience in the middle of your trip. I hope to see you in Europe again soon! Laura Smart SVP Customer Experience

ACIS worked with me to create an itinerary. Although the Lucerne, Tyrol, Munich trip already exists, we made changes to the itinerary to fit our exact needs.

ACIS worked with me to create an itinerary of a lifetime for my students. Meals were a cultural experience, all walking tours and museum tours were excellent, and the hotels were centrally located and very nice. Overall, it was an amazing travel experience and my students will never forget the European experience!

Date of experience : March 19, 2024

Hi Trisha, Thank you for taking the time to write a review, we know how busy teachers are!! We are so happy to hear that we were able to customize to your needs and make a it a great experience for your students. Welcome back! Laura Smart SVP Customer Experience

ACIS truly goes the extra mile

ACIS truly goes the extra mile! When my daughter arrived at the airport for her trip, it was only then that we realized her passport was expired - and this was over the Christmas holidays. ACIS helped me overcome this “epic mom fail” by walking us through getting an emergency passport appointment, negotiating with the airlines to reschedule international flights, and being available around the clock to offer advice and wisdom each step of the way. They even helped me while on their personal holiday. This is a company that stands out from ALL the rest, making sure my daughter rejoined her travel group missing only one day of her tour. Thank you, ACIS!

Date of experience : December 27, 2023

Hi Diana, I am so happy it worked out for your daughter!! We truly appreciate you taking the time to write something nice. I hope she has a wonderful trip!! Laura Smart SVP Customer Experience

ACIS Educational Tours

Review Highlights

“ There were 19 of us in our group and we had a full time tour manager who went way out of his way taking care of everyone. ” in 6 reviews

“ Previously I traveled with ACIS to Costa Rica ... ” in 2 reviews

“ Our guide related well to students and adults alike, and everyone we came in contact with was kind and accommodating . ” in 2 reviews

Location & Hours

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343 Congress St

Boston, MA 02210

A St & Farnsworth St

Waterfront, South Boston

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About the Business

ACIS is the premier educational travel partner for teachers, students and adults who want to learn about and experience the world through international travel. ACIS develops and operates unique, expertly crafted 9-15 day group tours to destinations in Europe, Asia, Latin America and the Caribbean. Our core business consists of high school groups studying foreign languages, history, art and social studies. They are led by teachers who are passionate about engaging their students in different ways to enrich their learning, and who are themselves, "students" of the world as demonstrated by their love of travel. …

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Overall rating

Can't reach anyone at all. Terrible customer service, and our child has not even departed yet! the (apparently very inexperienced) "customer support specialists" can't even manage to sign their NAMES nor answer basic questions via email. OH WAIT, you can waste an hour of your busy workday calling and listening to an annoying voice yap and yap with idiotic answers to NO QUESTIONS AT ALL, or you can ChAt WiTh OuR SuPpOrT SpEcIaLiStS DOH.

This company is misrepresenting the tours. It is a clear case of bait and switch, promising admittance to certain attractions then cancelling them once you are there. They provided another "experience" in place of the one being cancelled-the Louvre visit in Paris was cancelled and a virtual reality tour of Notre Dame was provided instead. What a joke. This is NOT an equal experience. We had a horrible time on our trip and I would NOT recommend using your hard earned money to line the pockets of this corrupt business. I reached out to them for reimbursement of my fees and was denied and given a generic answer that they provided to the other families who complained about the trip. They should be ashamed.

I don't recommend this Tour company. I purchased the 100% Refund policy and had to cancel my daughter's trip within the timeframe given. When I cancelled, I was told it will be "within 45 days to receive my refund". I was ok with that. But it ended up being a refund that was piecemealed. A portion to my checking account. A check sent in my daughter's name?? And then beyond the 45 days I still was outstanding $1,900. I kept getting emails with push back and excuses that didn't align with what was on their website. If you run into problems, contact the Attorney General's Office of Massachusetts and open a complaint. (AG's office told me they had multiple complaints filed against them; they were ultimately resolved). They stepped in and helped me retrieve my money. Good Luck!

I went to Spain with this agency and it was a horrific experience. I do not recommend this travel agency to anyone, it's a waste of money. Our tour manager, Almudena, was incredibly disappointing, unfriendly, and undeniably inflexible. The itinerary's are packed and "free time" to explore the city on your own are incredibly limited and non-existent. If your looking to explore a country, and have a great experience, this is not the agency for you. Our group was additionally abandoned by the agency following the airline cancelling our flight home. Customer service is also incredibly difficult to get ahold of; I complained in June and didn't hear back until August. I also felt my complaint was completely brushed off. Overall, I do not recommend this agency at all.

My trip was canceled due to the pandemic 2 years ago. They refunded some of my money, not all of it, then gave me a voucher with $1,000 credit. This year I tried to redeem the voucher. They never pick up the phone. Only once have they actually picked up so that I could talk to a live person. I began exchanging emails with a representative. They wouldn't let me choose my own tour, I had to pick a fixed date tour. The one I chose turned out to be full and the only option left is the most expensive one. They said I'm already late for registration and that I have to pay in full ASAP. I tried to call them and they won't pick up, and I know they're not closed yet!

The clunkiest website and the absolute worst customer support I have EVER experienced. The sign up process is painful and they wanted to charge me $175 to "reactivate my account"..... yup, read that again.... they wanted to charge me $175 so I could simply sign up for a trip because I "waited too long" between creating the account and putting down a deposit. Unbelievable.

ACIS refused to refund the deposit for our tour when Covid hit. They offered a travel vouchers for later use. We contacted them to confirm the expiration date of the voucher and was told a different date that what was printed on our vouchers (we misplaced our vouchers with a lot of things going on). We told us it was Dec 2022, but when we later found our vouchers, late this year, the actual expiration date is Dec 2023. It was too late to do anything, We contacted them with the email trail of their rep giving us the wrong date, but they refused to accept our request of extending for 12 months so we can plan. They don't even accept the fact that their representative made the mistake. I understand that it was printed on the vouchers, But not to even considered the entire situation does not show that they are good people to work with. There is no person to talk to, just a chat line and they just disconnected me on the chat line when I discuss the issue. They keep our $2000 for what exacly the service provided, when everyone refunded our airfare, hotels due to covid?

Poor communication and customer service. Acis was charging my credit card as American Council and not sending receipts. They then failed to communicate when my account went negative and attempted to charge double. Customer service did the bare minimum to resolve the issue. Let's hope the trip goes better.

This time last year I was returning from a trip to France with my daughter's HS. Ah...the memories! About 20 years ago I went to France with my mom's French class with another tour company, not quite this caliber. ACIS, our guide, bus drivers, and it helps to have a good teacher that is leading the trip. After reading some negative reviews I feel that someone didn't share the proper information or someone didn't read the details. Our trip was about $4000 for 11 days in France - Paris, Loire Valley, St Malo, Rouen, and back to Paris. The level of hotels were wonderful, only one without AC, but I enjoyed the window open with a breeze. Showers were nice and great breakfasts. Limited elevators at one, but only two flights of stairs. After all the walking we did, a couple flights of stairs isn't a problem. The guide, Sonya, was magnifique! We followed a schedule everyday and we saw as much as possible. She had heard me mention Fragonard and ended up finding some time to stop by. WOW! By my fitbit measure, we walked about 12,000 steps each day. Bus drivers were fabulous with getting our luggage off and on the bus, getting us through crazy busy streets and super friendly. If you are going for relaxation...this is not it. This is a GO GO GO way to travel, but we saw so much. Would I do it again? You bet! We have a wonderful French teacher to lead them again. My #2 daughter and husband are going June 2019. I can't wait to hear about their trip.

Our fabulous hotel in Paris

The beginning of our yummy food in France. Meals were top notch.

We had to cancel our sons trip, at the appropriate cutoff date, due to COVID-19. Today has been exactly 2 months before any refund began in no less than 10 transactions at odd amounts, not even the amounts we paid at ANY time. Not only are they still short $1,189 from even showing up they are not honoring the insurance revision of everything refunded with the exception of $50. No one will return your call or communicate with you but they have specific deadlines when you have to pay them. I would not recommend anyone I know or don't know for that matter to do business with this company! We had the ultimate plan and should have been refunded all but $50 yet they are keeping $370 for whatever reason they have yet to explain! I was made to choose a rating star otherwise it would not post but in reality I would give them NO STAR rating!

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Put-in tours

Original tour agency in moscow and st petersburg..

Onboard a Soviet van!

Welcome to Russia!

We are Sergey and Simon, a Russian and a Frenchman, both  passionate about Moscow, Saint-Petersburg and classic cars. Together, we have created Put-in tours. Our goal is to help you experience Russian culture off the beaten path. Join us onboard our classic Soviet van and let’s get rolling!

In Moscow we offer you a city tour to discover most of the city in an original way as well as a night tour to admire the lights. Our pubcrawl is ideal to explore Moscow’s night-life and have fun. If you are craving to discover Russian culture, come impress your senses during our monastery diner or join our 100% Russian Banya Excursion . The latest will also bring you to Sergiyev Posad and it’s famous monastery!

For the most extreme travellers, our shooting tour will deliver your daily dose of adrenaline whereas our tank excursion will let you ride a real tank and shoot a bazooka.

We also offer help to receive your visa , safe and multilingual airport transfers , as well as organisation services for team-building events or bachelor parties .

All our excursions (but the monastery diner) happen onboard our Soviet military vans and can be covered by our  professionnal photographer or videographer.

In Saint Petersburg

We welcome you in Saint Petersburg onboard our Soviet van to discover the imperial city with our city tour and night tour .

Continue your discovery in style! The adrenaline lovers will like our shooting tour  which brings 3 Russian weapons to the tip of your trigger finger.

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At Put-in tours, we put you in our classic Soviet vans to go explore Moscow, Saint Petersburg and Russian culture off the beaten path. Discover our Moscow city guided tour, visit Moscow by night, join our banya & Sergiyev Posad excursion, visit and dine in one of Moscow's oldest monastery or even Luzhniki stadium, before you party on our famous pubcrawl! Original and atypical tours : Shoot AK47 and a bazooka after riding on a tank with our tank & bazooka excursion ! Extreme tours: Fly a fighter jet in Moscow onboard a L-29 or L-39 aircraft!

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