aa travel insurance login uk

Financial Strength Rating

The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 (Incorporated in Australia), ("Hollard"), has been given a financial strength rating of A (Strong) issued by Standard and Poor's. View the full details on the  Financial Strength Rating .

An overseas policyholder preference applies. Under Australian law, if The Hollard Insurance Company Pty Ltd is wound up, its assets in Australia must be applied to its Australian liabilities before they can be applied to overseas liabilities. To this extent, New Zealand policyholders may not be able to rely on The Hollard Insurance Company Pty Ltd’s Australian assets to satisfy New Zealand liabilities.

Financial advice

The New Zealand Automobile Association provides general information about AA Travel Insurance products and services so that you can make a choice that best meets your needs. Information provided does not take into account your personal circumstances, needs or goals and is not intended to be financial advice. If you'd like to receive financial advice, you can get professional advice from a registered financial adviser.

More information

Contact us Policy Wording Make a claim Terms and conditions AA Traveller Member Benefits

*AA Members can receive a 10% discount on AA Travel Insurance. Simply provide each traveller’s valid AA Membership number on application. Discount applies to the premium for each AA Member on standard policy and any additional pre-existing medical cover, but doesn’t apply to additional cover for high value items.

^All new policies taken out between 7am 13 May and 11:59pm 30 June 2024 will automatically be in the draw to win 1 of 3 $15,000 NZD cash prizes. See the full T&Cs  here .

We're experiencing high call volumes, and there may be delays to answering any calls.

You can create and manage quotes online , and buy policies at any time.

Our online portal is available 24/7 for all your policy needs. You can: View your documents, Change your travel plans: dates and destinations, Add travellers, Update your medical history, Add extra cover, and more!

You can access our portal 24/7, without needing to call us.

• Help and Support

Travel Insurance

Travel stress-free with our 5 star rated platinum cover, medical expenses cover.

Up to £20m cover for emergency illness or injury

Personal belongings cover

Up to £2.5K cover for loss, theft or damage of your belongings

Personal accident cover

We’ll pay up to £25k if you have an accident on holiday

What's travel insurance?

Travel insurance, also known as holiday insurance, protects you and your family against unexpected costs while you're travelling or on holiday.

While it isn't a legal requirement, it covers the cost of things like medical expenses if you get ill or injured abroad, trip cancellation, stolen personal belongings and lost luggage.

What's covered

Here are some key features of our travel insurance. As with any insurance, policy limits and exclusions apply, so always read your policy book.

Emergency medical expenses

We cover reasonable and necessary emergency medical treatment costs if you get ill or injured in an accident abroad.

Delayed or missed departure

If you're delayed or miss your transport due to unforeseen circumstances, we'll cover reasonable costs for accommodation and travel.

Lost or stolen personal belongings

You can claim up to your policy limits if your personal belongings or luggage are lost, stolen or accidentally damaged during your trip.

Cancelling or cutting your trip short

We'll cover costs up to your policy limit for things like deposits or parking fees if you have to unexpectedly cancel or cut short your trip.

Personal liability and legal assistance

We'll support you with legal costs to help you claim damages or compensation for injury, illness or death during your trip.

Specific COVID-19 related events

Read about how COVID-19 affects your travel insurance on our dedicated FAQ page .

What isn’t covered by travel insurance?

This list isn’t exhaustive and doesn’t include exclusions for our specialist travel insurance like adventurous sport and winter sport.

• flights cancelled or delayed for any reason other than severe weather conditions, strike, or mechanical breakdown
• claims related to flights that don't start or end in the UK (connected flights)
• trip cancellation because you’ve changed your mind
• pre-existing conditions you've not declared
• claims related to death or illness of someone not on the policy linked to pre-existing conditions they had at any time before you bought your policy
• lost or stolen items you've left unattended
• claims where you can't give us evidence, for example, a police report or receipts
• being denied entry because you don't have passports or the correct visas
• extreme sports, winter sports or cruise trips unless you've paid for the additional cover
• circumstances that aren’t specified in your policy

However, check your policy book for all exclusions.

Travel Insurance policy book

Choose from three levels of cover.

We have three cover levels for you to choose from, depending on the level of protection you want for your next trip.

Good to know

The table below shows the standard benefits and “up to” limits of each tier. Individual benefits may have different internal limits depending on what you need to claim for.

Why do I need Travel Insurance?

Choosing a travel insurance policy that suits your needs offers financial protection against travel-related emergencies. In particular, getting ill abroad can be very expensive as most countries don't provide free medical care in the same way as in the UK.

For example, in the US, you're charged for an ambulance call out, meaning a trip to the hospital could cost tens of thousands of pounds.

If you're travelling to an EU country or Switzerland, a GHIC card can reduce the cost of medical expenses or make them free of charge, but it won’t fully cover you for medical treatment or repatriation. Read more about getting a GHIC card here .

What type of travel insurance is best for me?

Whether you're flying solo or travelling with your friends and family, we cover the UK, Europe and worldwide.

Single Trip Insurance

Cover for one trip lasting up to 365 days for travellers aged 18 up to 100 years, depending on the destination.

Annual Travel Insurance

Cover for 12 months on an unlimited number of trips lasting up to 31 days each. This is for travellers aged 18 up to 90, depending on region of cover

If you need cover for trips longer than 31 days, you can select the required trip length when completing your quote (subject to eligibility).

Travelling with pre-existing conditions

If you have a pre-existing condition , you must tell us about it when getting a quote to see if we can offer cover and to avoid invalidating your policy. We can't cover your pre-existing conditions unless you've:

• declared them all on your policy
• had written confirmation that we'll cover your medical condition
• paid any additional premium in full

If you're unsure what to declare or unable to find your condition on the medical conditions list, please call  0333 234 9913 .

Please note, if you've tested positive for COVID-19 and been prescribed medication, received treatment, or had a consultation with a doctor or hospital specialist for any medical condition in the past two years, this must be declared on your policy.

Unfortunately, we can't offer cover for all medical conditions. If you have a serious health condition, we recommend using MoneyHelper's travel insurance directory or calling 0800 138 7777 (open Monday to Friday 8:00-18:00 excl. bank holidays).

How to get cheaper travel insurance

There are a few things you can do to lower your travel insurance costs:

How to claim on your travel insurance

We may ask for original receipts, invoices or medical records to support your claim.

Read your policy book

Check that we cover the event you want to claim for

Prepare your information

You'll need documents to support your claim

Visit our make a claim page for our contact details or log into  MyAccount

Your questions answered

Is coronavirus covered by my travel insurance.

To find out how Covid-19 affects your travel insurance, take a look at our dedicated FAQ page . 

Is it illegal to travel without holiday insurance?

No, it's not a legal requirement but it gives you cover against things like cancelled holidays, missed transports, missing luggage and injury while abroad.

Does travel insurance cover natural disasters?

Cover for catastrophes including fire, storm, lightning, avalanche, landslide, explosion, hurricane, earthquake, volcanic activity including ash cloud, flood, tidal wave, tsunami, medical epidemic or pandemic are all included as standard on our Gold and Platinum policies. This cover is not included in our Admiral level policy. 

My partner and I live at separate addresses, can we still buy a couple policy?

You have to buy a group policy if you don't live at the same address as your partner.

Our definitions are:

• Individual policy – one adult aged 18 or over.
• Couple policy - two adults aged 18 or over who live at the same address and are in a relationship.
• Family policy – two adults aged 18 or over who live at the same address plus at least one child (maximum 5).
• Family one adult policy – one adult plus at least one child (maximum 5).
• Group policy - between two and ten individuals, who don't need to live at the same address. Each adult is covered to travel individually as well as together.

What is your definition of Europe?

When we refer to Europe , we are referring to the following countries and territories: Albania, Andorra, Austria, Belarus, Belgium, Bosnia, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark (including Faroe Islands, excluding Greenland), Egypt, Estonia, Finland (including Aland), France (including Corsica), Germany, Gibraltar, Greece, Hungary, Iceland, Italy (including Sardinia and Sicily), Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Morocco, Netherlands, Norway (including Svalbard), Poland, Portugal (including Azores and Madeira), Republic of Ireland, Romania, Russia (West of Urals), San Marino, Serbia, Slovakia, Slovenia, Spain (including the Balearic and Canary Islands), Sweden, Switzerland, Tunisia, Turkey, Ukraine, The United Kingdom (including Channel Islands and Isle of Man), Vatican City.

Am I covered for private medical treatment?

No, you will need to have any private treatment pre-authorised by the Emergency Assistance Service. If you are travelling in Europe , Australia or New Zealand you can access public health services, free of charge and you won’t be required to pay any excesses on the Medical Expenses section of your policy.

What happens if I'm the victim of a terrorist attack while I'm abroad?

First of all, we hope that this is never the case. But, if you do need emergency assistance, please call +44 (0)29 2010 7777 at any time and we'll do everything we can to help.

Are there any destinations I can't travel to under my policy?

Yes, no matter which destination you select when you buy your policy, you aren't covered if you travel somewhere the Foreign, Commonwealth and Development Office (FCDO) advises not to go to. For more information see the FCDO's foreign travel advice page or call  020 7008 1500 .

What cover is there for dental treatment?

With new policies, you’re covered for up to £400 for “emergency dental treatment for the immediate relief of pain to your natural teeth incurred outside of your home area” under the Emergency Medical and Repatriation section of your cover (subject to your excess).

Can I upgrade my travel policy cover level after I’ve taken it out?

No, sorry. Currently, this isn’t possible.

Is terrorism covered?

Terrorism is excluded from all sections of the policy except for the Emergency Medical and Repatriation, Personal Belongings, Personal Accident and Hijack sections (where cover is provided as part of the platinum tier only).

Terrorism is any act or threat of action by a person or group intended to influence a government or to frighten the public or any section of it.

Acts of terrorism can include:

• violence against a person
• damage to property
• putting life in danger
• creating a health risk to the public
• interfering with or seriously disrupting computer systems or transport services including cyber terrorism
• biological, chemical or nuclear force or contamination

Can I get cover in the event of scheduled airline failure?

We will not pay any claim due to the actions or failure of any company providing or organising your transport or accommodation, to provide those services (whether caused by error, insolvency, bankruptcy, liquidation, omission, default or other reason).

Do I need to declare existing medical conditions to get Admiral cover?

Declaring your medical conditions will ensure you are purchasing a policy which meets your needs. It’s important you supply accurate and complete answers to all questions as failure to do so could mean your policy is invalid and/or your claim is not paid in full or refused.

I have an Annual Multi-Trip policy. What is the longest I can go on holiday for?

You can take as many trips as you want within 365 days (as per the dates shown on your policy schedule), providing each trip lasts no more than 31 days. If you need cover for trips longer than 31 days, let us know when you get a quote (subject to eligibility).

Take a look at our Annual Travel Insurance page to learn more.

Will my holiday insurance cover me if the travel agent/tour operator/airline company goes into administration?

No it doesn't cover this. If the company is an ABTA member, you can submit a claim to them for the cost of your holiday.

Do you cover children under 18?

Cover can’t be bought for a child under the age of 18 alone. A child under 18 can be added to our family policies where at least one adult over the age of 18 is also going on the trip (single trip policies).

A child can be added to annual multi trip family policies where the insured adult will travel later in the policy term. Each insured child under the age of 18 will only be covered if they’re travelling with a responsible adult. This adult doesn’t need to be insured with us.

What happens if I can't return from my trip on my planned date because of illness or injury; am I still covered?

Yes, we extend your policy and continue to provide cover in those circumstances where the delay is completely outside of your control.

I don't live in the UK – can I get travel cover?

Unfortunately not. It's only available to permanent residents of the UK (England, Northern Ireland, Scotland, Wales and the Isle of Man).

What happens if strike/industrial action disrupts my trip?

Provided you weren’t aware of the strike/industrial action at the time you booked your policy, and it wasn’t public knowledge, we’ll pay up to the limits shown in your policy schedule for irrecoverable costs you've paid.

What happens if my baggage is delayed, lost or stolen?

If your baggage is delayed or lost in transit, you should tell the company transporting your baggage within 24 hours of discovery. Ask them to complete a Property Irregularity Report or give you with a baggage loss receipt. If your baggage is delayed for more than 12 hours from when you arrive at your destination, your policy provides cover to buy necessary items (up to £50, £100 or £150 depending on your tier of cover).

If your baggage is stolen, you should report this to the local police within 24 hours of discovering the theft and get a written report. You can claim (up to £1,000, £2,000 or £2,500 depending on your tier) for stolen or lost items. There's a single item limit and total valuables limit (up to £200, £300 or £400 depending on your tier).

Are there any charges to change my policy?

No, we don’t charge any admin fees.

What should I do if I or someone travelling with me becomes ill during my holiday?

If you or someone covered by your policy becomes ill or is injured during your trip and needs emergency medical treatment, please go to a public medical facility and contact our 24 hour emergency assistance line on +44 (0)29 2010 7777 as soon as you can.

Please call this number if you're unsure where to get treatment, you think costs may go over £500, or you think you'll need to cut your trip short.

For minor ailments while abroad, pharmacies and public health facilities are often able to give advice and provide treatment. If costs are more than the policy excess and you want to make a claim, please keep all receipts and call our claims line on  0333 234 9914 .

Does my policy allow someone to travel out to be with me if I am ill abroad?

Yes. If you've been given medical advice that someone should stay with you and that requires someone travelling from the UK to be with you, we'll cover the reasonable extra transport and accommodation costs (up to the policy limit) for that person.

How long can I travel for?

The maximum length of a Single Trip policy is 12 months, making it ideal for backpackers and students taking a gap year.

If you choose an Annual Multi-Trip policy you can take as many trips as you want within 365 days (as per the dates shown on your policy schedule), providing each trip lasts no more than 31 days. If you need cover for trips longer than 31 days, let us know when you get a quote (subject to eligibility).

How to extend travel insurance due to illness or injury

If you have to extend your trip for medical reasons our policies will automatically provide cover until you return home.

If you have a single trip policy and need to change your travel dates, you must contact us before you go on your trip.

If you have annual multi-trip cover, the maximum length per trip on the policy is 31 days as standard unless we've agreed to cover you for a longer trip and this is stated in your policy schedule.

If your annual policy is due to end while you're on holiday and your policy is not set up to automatically renew, please contact us before you travel so we can arrange for your policy to continue while you're away.

What should I do if my travel is disrupted by severe weather?

We’ll pay £25 for each 12 hours you are delayed (up to a maximum of £250 or £300 depending on your cover tier) from starting your journey due to severe weather.

If your transport is delayed for more than 24 hours or cancelled and cannot be rearranged for over 24 hours, cover is provided (for costs up to £1,000 on Admiral, £3,000 on Admiral Gold and £5,000 on Admiral Platinum) if you decide to cancel or abandon your trip.

Additional transport and accommodation cover

We can reimburse you for additional transport and accommodation costs if you decide to continue with your trip after:

• your prebooked transport was delayed for more than 24 hours
• your transport was cancelled, and no alternative could be found within 24 hours of your original departure time

We can only reimburse you these costs if they are less than the cost of abandoning the trip. 

We won't make any payments if they aren’t additional to costs you were already expecting to pay - for example if you get a refund and the cost of alternative transport or accommodation is less than the refund. Check your policy book for full details.

Do you cover my car if it breaks down when I'm driving in Europe?

No, your holiday insurance doesn't cover car breakdown. However, if you have Admiral Car Insurance , you can extend this to provide European Breakdown Cover . This covers you and your car in case it breaks down while abroad in Europe.

What does excess mean in travel insurance?

The policy excess is the amount you must pay towards any claim. The excess applies to each insured person and each event that leads to a claim. Multiple excesses may apply for claims under each section.

Can I get one-way travel insurance?

No, Admiral doesn't offer one way travel insurance. To buy our cover, you'll need to be travelling from and returning to the UK.

Do you cover travellers over the age of 70 for Annual Multi-Trip policies?

Yes, we can provide worldwide cover for customers up to the age of 75 years for annual multi trip policies – and up to 85 years for single trip policies.

However, the age limit and level of cover we can offer will depend on your personal information and details of your holiday.

Please get a quote or contact us to find out more.

Do you cover travellers over the age of 70 for Single Trip policies?

Am i covered if my flights are disrupted because of brexit.

You’ll be covered if there’s any disruption to your flights (in line with current cover and exclusions) if you already have travel cover or have booked a trip on your annual policy.

If there’s an official warning from the Government or airlines that suggests flights are likely to be disrupted, customers buying new policies may not be covered.

I don’t want to travel because of Brexit – can I cancel my trip?

If you decide you don’t want to travel because of Brexit and end up cancelling your trip, you won’t be able to claim. Not wanting to travel isn’t a valid cancellation reason for claiming.

Will I need a visa to travel to the EU after Brexit?

In the future, it's possible UK citizens will need a travel permit as part of the European Travel Information and Authorisation Scheme (ETIAS). 

If you can’t go on your trip because you don’t have the correct visa or permit, you won’t be able to claim on your cover.

How long will I need on my passport after Brexit?

The Government recommends UK travellers have at least six months left on their passports from the date they arrive in an EU country when travelling after 29 March 2019. Check the validity of your passport online with this handy tool .

If you can’t go on your trip as you don’t have enough time left on your passport (or you didn’t renew it in time), you won’t be able to make a claim.

Can I still use my EHIC card after Brexit?

If your EHIC is still in date, you can use it when you travel. Otherwise you’ll need to apply for the new Global Health Insurance Card ( GHIC ).

If you have a medical emergency while you're abroad, you're injured, fall ill, or have to cut your trip short please call our 24-hour Emergency Assistance Helpline on +44 (0)292 010 7777.

Read more about our customer's experiences

We care what our customers have to say about us.

Useful guides

Are your personal possessions insured for travel?

Holiday cancellation cover and travel insurance

The best time to book your holiday or flight

How we calculate your travel insurance premium.

We use multiple factors to calculate travel insurance prices. We constantly check the prices we charge to offer you the best travel insurance premium, but prices also fluctuate depending on the market. Here are a few factors:

• Where you’re going — where you’re going heavily influences how much you’ll pay for travel insurance. The destination tells us how expensive medical treatment is and how much it’d cost to fly you home in an emergency.
• How long you’re going for — simply put, the longer you’re away from home, the higher the risk of you having an accident or losing your things.
• Who you’re travelling with — the age and medical history of everyone travelling impacts your premium price.
• Any medical conditions — depending on the severity of the condition (and, therefore, the potential cost and likelihood of treatment), your premium is likely to be higher.
• The cost of medical treatments — on average, the cost of medical treatment is higher outside of Europe. Plus UK citizens can use a GHIC card in the EU to access treatment and, in some cases, reduce the cost.
• What you’ll do on your trip — you increase your risk of injury on winter sports trips, meaning it’ll cost more to insure. But, without specialist cover, any related claims will be rejected.
• What’s going on in the world — currency fluctuations can make it more expensive for us to settle claims with companies or services based abroad. Increased risk of terrorism, airline strikes or natural disasters will also impact your premium.
• Insurance Premium Tax (IPT) — by law, we add a 20% tax to your travel insurance premium. Read more about why we do this.

How to get a travel insurance quote

We need to know a few things to get your quote

What type of travel insurance you need

Do you have one trip planned or multiple trips for the year?

About your trip

• Your destination or region
• How long you're going for
• Who you're travelling with

Traveller details

• Date of Birth
• Contact information

Any medical conditions

Let us know if you have any medical conditions we need to know about.

View other travel insurance options

Going anywhere nice.

Off to one of the destinations below? Take a look at our guides for some hints and tips on what you need to remember.

Travel insurance that suits you

Whether you're travelling solo, with your family, or with a little one on the way, read our guides to make sure our cover is right for you.

Family Travel Insurance

Student travel insurance, travelling while pregnant, travel insurance over 65, travelling with medical conditions, travel insurance upgrades.

Whether you want the adrenaline rush of a skiing holiday, or fancy taking to the seas on a cruise, you'll need to add extra cover to your policy.

Cruise Travel Insurance

Ski travel insurance, gadget travel insurance, adventurous sports insurance, choose the pdf relevant to your policy start date....

For Car, Home and Van customers, login below to manage your cover

Login to other products

Floor 4, No. 3, Capital Quarter, Cardiff, CF10 4BZ. Veygo by Admiral is a trading name of Able Insurance Services Limited (Reg No: 2890075) is a subsidiary of Admiral Group plc and is authorised and regulated by the Financial Conduct Authority (Firm reference number: 311649). These details can be confirmed by visiting the Financial Services Register, www.fca.org.uk/register . Able Insurance Services Limited acts for, and on behalf of, other regulated insurance companies. Further details may be provided on request.

Admiral Loans

Admiral One, Admiral Loans, Admiral Money and Admiral Car finance are all trading names of Admiral Financial Services Limited. Admiral Financial Services Limited (Reg No: 10255225) is a subsidiary of Admiral Group plc and is authorised and regulated by the Financial Conduct Authority (Firm reference number: 771862). These details can be confirmed by visiting the Financial Services Register, www.fca.org.uk/register

HelloSafe » Insurance » Companies » Is AA a Good Insurance Company? » AA Login and Contact

AA: Login, Contact and Phone Numbers

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Information verified by   Adeline Harmant

Our articles are written by experts in their fields (finance, trading, insurance etc.) whose signatures you will see at the beginning and at the end of each article. They are also systematically reviewed and corrected before each publication, and updated regularly.

Table of Contents

You would like to get a quote, log in to your AA account, make a claim, or contact AA for whatever reason?

You’ve come to the right place.

You will find below any information you need to log in, contact, claim or cancel at AA.

How do I get a quote at AA?

To get a quote from AA, nothing could be simpler.

Use our comparison tools, 100% free and anonymous and get quotes within 20 seconds from AA and other best providers of the market.

You could also go on AA homepage and click on the Get Quote button.

>> MORE: Our review on AA

How do I contact AA?

How do i contact aa car insurance.

You will find below all main helplines related to AA car insurance and their opening hours.

How do I contact AA travel insurance?

You will find below all main helplines related to AA travel insurance and their opening hours.

How do I contact AA home insurance?

All contact details for AA home insurance are mentioned below.

What are AA general contact details?

How do i login to aa my account.

To log in to the AA My Account customer portal, there is nothing simpler.

• Go to the AA Insurance Homepage and click on Your account
• Push the Log in button
• Enter your email address you used when you purchased your policy
• Also mention your password and log in to your portal.

You can also directly click on AA My Account login and follow the process.

How do I register as a new client on AA?

You are a new customer at AA? To start using Your Account customer portal and manage your policies online, you first need to register. You can follow the same process as above and find the "Register Now" button just below the "Log In" button in the "Your account" tab of the Home Page. You will be asked to provide:

• Your details (name, date of birth, postcode)
• Your policy number
• Choose a password.

How do I login on My Account AA if I've forgotten my password?

If you've forgotten your password, just click on the "Forgot your password" button in the Log In section and follow the whole process to reset one.

• Enter your email address you've used for subscription
• Wait for your new temporary password to be sent by email.

Where to find my AA policy number?

Good to know.

Your policy number is a unique identifier, associated with your insurance policy. A policy number is always assigned to a specific individual by your insurer, once you have purchased an insurance.

AA will identify your account with your policy number. You will always be asked to provide it when you report a claim, cancel or modify your policy or for any other matter.

Your policy number is mentioned on top of your AA policy schedule. Your policy schedule is usually sent by mail, email, or accessible through your customer portal.

How do I make a claim at AA?

You will find below any information you need to know to report a claim at AA.

How to claim on your AA car insurance?

You can make a claim on your AA car insurance policy by calling the number below.

How to claim on your AA travel insurance?

There are 3 ways to make a claim at AA Insurance: by email, online or by phone.

How to claim on your AA home insurance?

You can make your claim by checking the home insurance policy document to ensure that you are covered. Then place a call to the phone number on your policy summary and follow the instructions that will be given.

You will be asked to provide your insurance policy number as well as details on claim circumstances such as date and time, pictures or other person involved.

How do I cancel my AA policies?

How to cancel aa car insurance.

You will find below main information to cancel your car insurance policy at AA:

How to cancel AA travel insurance?

You will find below main information to cancel your travel insurance policy at AA:

How to cancel AA home insurance?

To cancel your AA house insurance, here is what you need to know:

Alexandre Desoutter has been working as editor-in-chief and head of press relations at HelloSafe since June 2020. A graduate of Sciences Po Grenoble, he worked as a journalist for several years in French media, and continues to collaborate as a as a contributor to several publications. In this sense, his role leads him to carry out steering and support work with all HelloSafe editors and contributors so that the editorial line defined by the company is fully respected. and declined through the texts published daily on our platforms. As such, Alexandre is responsible for implementing and maintaining the strictest journalistic standards within the HelloSafe editorial staff, in order to guarantee the most accurate, up-to-date information on our platforms. and expert as possible. Alexandre has in particular undertaken for two years now the implementation of a system of systematic double-checking of all the articles published within the HelloSafe ecosystem, able to guarantee the highest quality of information.

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The AA Insurance   Reviews

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Reviews 4.3.

26,063 total

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Good, but new app could be better

We have been members for some time, reassured to know we have cover which has been little used. One gripe: They have replaced their old Car Genie app with a new one, AA+, that is better in a lot of ways but does not have current car location or journey data, only "where you parked". This is useful, but the old facilities were of greater value in hot persuit after a theft of a vehicle and as evidence when offenders are apprehended. Car Genie is now sadly dead. EDIT: Ah, just noticed! Posted this in response to request to do so re the AA car insurance I have just taken out, but I wrote about their breakdown service and associated app. Insurance also seems fine - but cannot really comment as I have not had to make a claim.

Date of experience : 23 June 2024

After reading many reviews I now…

After reading many reviews I now understand why they are 4.3 stars it's not because they offer great breakdown service but because there price is so low yet buy cheap buy twice springs to mind when you actually need them you receive terrible service will never join again

Date of experience : 04 June 2024

Reply from The AA Insurance

We're sorry to hear you've been left feeling that way, we hope you raised any concerns at the time with the team so they could try and help.

Been with my car insurance company for…

Been with my car insurance company for years and pleased with them however this year the renewal figure rose sharply for less cover! Used comparison site and AA came up nearly £200 cheaper with all the usual extras included! Very happy

Date of experience : 21 June 2024

I used a comparison site

I used a comparison site, and the AA was £130 cheaper than my existing insurers , I also thought what was covered by the AA was very good including car hire. I'm already an AA member and have my house insurance with them as well. Setting up the policy was very straightforward.

Date of experience : 20 June 2024

Very price competitive

It is annual time to renew home insurance. AA come out high on price comparison website. Quote is £70 cheaper than previous cover with adding Home Emergency Cover also. Very competitive race and 5 star defat quality rating

Priced perfectly.

After searching the internet with various insurers and getting ridiculous prices, I logged on to your site, filled in the questions and found that the price was excellent and extra items as standard were included. It was quick and easy to complete the process.

Horrible car broke down on a bank…

Horrible car broke down on a bank holiday 150 pound call out then joined up and then had to get a new battery on a bank holiday three times the price of a normal battery now car is not working broke down at home don't have Home Start want another eighty quid for it. Money grabbing tossers

Date of experience : 19 June 2024

Hi Richie, we've sent an email requesting more info, we'd like to check if this was meant for our breakdown service platform. Please let us know so we can help further.

AA less than a third the cost of other quote

I sought a motor insurance quote from a comparison site which generated a quote of over £3,000 pa for my CT200h. Thinking this was a tad excessive for a car worth £9K and two drivers with only one SP30 between them and a no-fault accident in 2020 and 9 years NCD, I went to the AA site. This enable a policy for about one-third the price and a slightly easier process.

Date of experience : 17 June 2024

First for us with AA

Never had insurance from AA before but their quote was over £100 less than our previous one or other quotes we got. Easy to use website and very prompt confirmation of details. Very pleased with the set up of the Silver policy and its details.

Date of experience : 11 June 2024

Policy change

My dad recently passed away and both mine and mums policy were in dad’s name. We initially spoke with Maria on the customer care team who helped with everything we needed, she was so lovely and nothing was too much trouble. Fantastic service from Maria, couldn’t have wished for anyone better!

We're ever so sorry to hear of your loss Donna, we hope you're all doing as well as can be. We're really pleased Maria was able to help get things sorted for you.

EXTREMELY HELPFUL AND ACCOMMODATING

Found the AA quote on a comparison site. It was £200 more than the cheapest 'Go Skippy' but all additions were included except Breakdown Cover. I called them and made a few tweaks to the quote which made it slightly cheaper. Very surprised to see that their Underwriter is Watford Insurance... the same as 'Go Skippy'. But... I would rather insure with a company that I can get through to quickly and one where I can understand the operators.

Far cheaper and better cover than my…

Far cheaper and better cover than my present insurance company. Easy to apply for the policy and a respected brand. What could be better?

Date of experience : 22 June 2024

AA Car Insurance

Have never used a comparison website before glad I did. The AA car insurance has saved me £200.00 The whole process from start to finish was straightforward and easy

AA ok Repair shop Meh

Got two claims to deal with in two days??. AA Insurance claims staff were generally helpful. Repair shop took a while to take car and also sort out courtesy car (8 days) no feedback on what was happening with the car, continually had to chase for info. Repairs were ok, car was left with flat battery, had warning not to drive the car any further without letting the engine run (petrol in reserves) had to sit for half hour (this is 100 m from the garage) with the car running before the warning stopped. Almost no fuel and was not valeted. So there approved repair shop, meh!

Date of experience : 18 May 2024

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My previous insurer upped my premium by…

My previous insurer upped my premium by 50% and could offer no explanation. Saved money by going to AA for like for like cover

Easy to access website

Easy to access website. Car insurance bought very easily (first time customer) with AA. Best part has to be how you can remember your password. We all have all forgotten at some point passwords but the AA way is genius. Full marks to the staff member who thought of it.

Date of experience : 18 June 2024

Following a recent no fault car…

Following a recent no fault car insurance claim the customer service has been excellent. Staff were very helpful and my claim was resolved very quickly

Date of experience : 06 June 2024

As you do at renewal times you shop…

As you do at renewal times you shop around and compare. Although it wasn't the cheapest it gave me the cover/additional I was looking for at a cost I thought was acceptable and a bonus of bring cheaper than my renewal. Easy to use website, laid out well to easily find what I was looking for making whole transaction stress and worry free. Communications after purchase was prompt, relevant and again laud out well. Would recommend to others.

AA were polite and helpful on the phone.

AA were polite and helpful on the phone and got things sorted after I got my car rear ended. Got a courtesy car quick and my car repaired just a long wait for car parts, hope it does not effect my preium as I was not at fault.

Date of experience : 12 April 2024

Straight forward application

Had a quote from the company I was already with … over £100 more from last year!! Looked on Money supermarket and AA came out top…. Easy to apply online.. although the quote given was a little higher when I followed through but still much cheaper and competitive compared to my current insurer.. Very pleased with the AA experience