tourism promotion services cg

TOURISM PROMOTION SERVICES (NC II) Curriculum Guide – K to 12 Home Economics Livelihood Track

HOME ECONOMICS – K TO 12 BASIC EDUCATION CURRICULUM GUIDE

Technology-Livelihood Education and Technical-Vocational Track specializations may be taken between Grades 9 to 12. Schools may offer specializations from the four strands as long as the minimum number of hours for each specialization is met.

• K to 12 LIVELIHOOD EDUCATION
• JUNIOR HIGH SCHOOL TECHNOLOGY
• SENIOR HIGH SCHOOL TECHNICAL-VOCATIONAL-LIVELIHOOD TRACK

TOURISM PROMOTION SERVICES (NC II) Curriculum Guide

Table of Contents

Duration: 160 Hours

This curriculum guide on Tourism Promotion Services that leads to a National Certificate Level II (NCII) is designed for a high school student to develop the knowledge, skills and attitudes for the tasks related to tourism promotion. It covers competencies that a person must achieve to operate an automated information system, source and provide destination information and advice, access and interpret product information, and promote tourism products and services.

The preliminaries of this specialization course include the following: (1) core concepts in Tourism Promotion Services, (2) relevance of the course (3) career opportunities as a Tourism Promoter.

LEARNING COMPETENCIES

1. Explain the key concepts in Tourism Promotion services 2. Discuss the relevance of the course 3. Explore career opportunities in tourism promotion services

Lesson 1: OPERATE AN AUTOMATED INFORMATION SYSTEM (AI)

LO1. Access information on an automated system 1.1 Identify information requirements appropriately 1.2 Identify sources of information and access the correct automated system efficiently 1.3 Select appropriate search methods for the type of information required 1.4 Used key words and phrases to search for required information 1.5 Use and manipulate features of the system to access the full range of system information

LO2. Check and download information 2.1 Access information to meet the required scope and purpose 2.2 Conduct further search if information is insufficient 2.3 Select required information 2.4 Place order for any information that requires purchase 2.5 Download/print information in accordance with system procedures and needed requirements 2.6 Organize information in a suitable format for use

Lesson 2: SOURCE AND PROVIDE DESTINATION INFORMATION AND ADVICE (DI)

LO1. Develop destination knowledge 1.1 Identify and access information sources for current and accurate information on destinations 1.2 Obtain information on features of the destination and the general type of tourism products available 1.3 Identify and obtain information on the different tourism products available which can meet customer needs 1.4 Record and store information for future use in accordance with enterprise systems

LO2. Update destination knowledge 2.1 Use informal and formal research to update knowledge of destination and general products 2.2 Seek feedback on experience with destinations from both colleagues and customers 2.3 Share updated information with colleagues in accordance with enterprise procedures

LO3. Provide destination information and advice 3.1 Identify specific needs of the customer regarding information and advice 3.2 Provide range of current and accurate destination and general products information in a timely manner and in accordance with standard procedures 3.3 Address customer needs by ensuring appropriate scope and depth of information 3.4 Present information and advice appropriately

Lesson 3: ACCESS AND INTERPRET PRODUCT INFORMATION (PI)

LO 1. Identify and access product information 1.1 Identify and access sources of product information 1.2 Select appropriate sources following set policy, commercial agreements and specific needs 1.3 Source specific product information to meet the particular sales or operational need

LO 2. Interpret product information 2.1 Interpret and apply general and/or brochure information to meet the particular sales or operational need 2.2 Interpret and apply specific details about the product to meet the particular sales or operational need 2.3 Interpret and apply special jargon or specifications used in product information to meet the particular sales or operational need

Lesson 4: PROMOTE TOURISM PRODUCTS AND SERVICES (PS)

LO1. Identify customer needs 1.1Identify specific customer needs and preferences including cultural needs and expectations 1.2Identify immediately customer requirements which, if met, would breach ethical and legal commitments 1.3Establish rapport with the customer to promote goodwill and trust

LO2. Suggest products to meet customer needs 2.1 Conduct research, when required, to source information and to meet specific customer needs 2.2 Tailor product options to the specific needs of the customer 2.3 Make product suggestions in accordance with current promotional focus and any preferred product arrangements where appropriate 2.4 Make customers aware of additional products and options which may enhance their itinerary 2.5 Provide all options within the appropriate or agreed timeframe 2.6 Present all options in a format and style most appropriate to the particular customer and in accordance with standard procedures

LO3. Provide product information and advice 3.1 Identify specific product information and advice needs of the customer 3.2 Provide current and accurate product information and advice in a timely manner 3.3 Make scope and depth of the information appropriate to customer needs 3.4 Present information and advice appropriately 3.5 Explain and promote clearly the features and benefits to the customer 3.6 Provide additional information to overcome customer’s questions and objections 3.7 Selected and used techniques at the appropriate time to close the sale with the customer

Source:  K to 12 Home Economics –Tourism Promotion Services (NC II) Curriculum Guide

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• Technical-Vocational-Livelihood Track
• Specialized Subjects
• Home Economics
• Tourism Promotion Services (NC II)

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TOURISM PROMOTION SERVICES NC II – TESDA COURSE MODULE

TESDA TRAINING REGULATIONS FOR TOURISM PROMOTION SERVICES NC II COURSE

The Tesda Course in TOURISM PROMOTION SERVICES NC II consists of competencies that a person must achieve to advocate and sell tourism destination, products and services through technology-based information gathering and application of sales and promotions principles and techniques.

This Qualification is packaged from the competency map of the Tourism Sector.

A student who has achieved this Qualification is competent to be:

• Tourist Information Officer (LGU)
• Tourism Desk Officer (LGU)
• Travel Adviser/Consultant (Tourism Enterprise)
• Concierge Agent (Tourism Enterprise)

TRAINEE ENTRY REQUIREMENTS

Trainees or students wishing to enroll in these course qualifications should possess the following requirements:

• can communicate in English both in the oral and written form; and
• can perform basic mathematical computation.

This list does not include specific institutional requirements such as educational attainment, appropriate work experience, and others that may be required of the trainees by the school or training center delivering the TVET program.

TOURISM PROMOTION SERVICES NC II – TRAINING AND REGULATION MODULE

Course Title: TOURISM PROMOTION SERVICES Level: NC II Nominal Training Duration :

(Basic Competency) 20 Hours (Common Competency) 28 Hours (Core Competency) 28 Hours

Total Duration: 76 Hours

This course is designed to enhance the knowledge, skills, behavior and motivations in accordance with industry standards. To advocate and sell tourism destination, products and services through technology-based information gathering and application of sales and promotions principles and techniques.

COMPETENCIES REQUIRED IN TOURISM PROMOTION SERVICES NC II

This units of competency comprising this qualification include Basic, Common, and Core Competencies.

To obtain this TESDA course in TOURISM PROMOTION SERVICES NC II , all units prescribed for this qualification must be achieved.

These units of competency comprising this qualification include the following:

This section gives the details and contents of the units of competency required in TOURISM PROMOTION SERVICES NC II. These units of competency are categorized into basic, common and core competencies.

CORE COMPETENCIES

This section gives the details of the contents of the core units of competency required in TOURISM PROMOTION SERVICES NC II.

UNIT OF COMPETENCY : OPERATE TECHNOLOGY-BASED INFORMATION SYSTEM UNIT CODE : TRS5113123

This unit deals with the knowledge, skills, behavior and motivations required to access and interpret information by using computer-based systems and internet resources to acquire and interpret tourism-related information on a destination, product or service.

• Sources of information and Information requirements are identified as to relevance and accessibility
• Identified information sources are accessed with the automated system in an efficient manner
• Appropriate search methods are selected for the type of information required
• Key words and phrases are used to search for required information
• Other sources of information – electronic or otherwise – selected in accordance with enterprise policy, commercial agreements and other specific need that meet sales and operational needs
• Features of the system are used and manipulated to access the full range of system information
• Information is accessed to meet the required scope and purpose
• Further search is conducted if information is insufficient
• Information is selected based on client/situation requirements
• Order is placed for any information that requires purchase
• Information is downloaded/printed in accordance with system procedures and company requirements
• Downloaded information is interpreted and classified to meet any particular need
• Specific information is correctly interpreted and selected to meet specific operational needs
• Specific technical terms or jargon are correctly interpreted to facilitate delivery of accurate information
• Information is classified in a suitable format for use
• Information is stored/ filed in accordance with company policies

UNIT OF COMPETENCY: PROVIDE INFORMATION AND ADVICE ON A DESTINATION, PRODUCT OR SERVICE UNIT CODE : TRS5113124

This unit deals with the knowledge, skills, behavior and motivations required to provide information and advice to fulfill a range of sales and operational activities such as promoting a destination, products and services.

• Information sources are identified and accessed for current and accurate information on a destination, product or service
• Information is obtained on features of the destination and the general type of tourism products and services available
• Information is identified and obtained on the different tourism products and services available which can meet customer needs.
• Information is recorded and stored for future use in accordance with enterprise procedures.
• Informal and formal research are used to update destination and general product and services knowledge
• Feedback is sought on experience with destinations from both colleagues and customers and this is provided to other organizations where appropriate.
• Updated information is shared with colleagues in accordance with enterprise procedures.
• Specific information and advice needs of the customer are accurately identified
• Range of current and accurate destination and general product information and advice is provided in a timely manner and in accordance with company procedures
• Customer needs are addressed by ensuring appropriate scope and depth of information
• Information and advice are presented in an appropriate format and style

UNIT OF COMPETENCY : PROMOTE TOURISM PRODUCTS AND SERVICES UNIT CODE : TRS5113125

This unit deals with the knowledge, skills, behavior and motivations required to promote a destination and sell tourism products and services proactively in a range of industry contexts.

• Specific customer needs and preferences are accurately identified, including cultural needs and expectations.
• Customer requirements which, if met, would breach ethical and legal commitments, are immediately identified.
• Rapport is established with the customer to promote goodwill and trust.
• Research is conducted, when required, to source information to meet specific customer needs
• Product options are tailored to the specific needs of the customer
• Product suggestions are made in accordance with current enterprise promotional focus and any preferred product arrangements where appropriate
• Customers are made aware of additional products and options which may enhance their itinerary
• All options are provided within the appropriate or agreed timeframe
• All options are presented in a format and style most appropriate to the particular customer and in accordance with enterprise procedures
• Specific product information and advice needs of the customer are accurately identified
• Current and accurate product information and advice are provided in a timely manner
• Scope and depth of the information are made appropriate to customer needs
• Features and benefits are clearly explained and promoted to the customer
• Customer interest is created according to established sales guidelines
• Suitable sales pitch/ presentation regarding tourism-related products and services are created and executed
• Customer’s reactions to sales pitch is observed and addressed accordingly
• Customer’s issues and problems are proactively identified and resolved
• Appropriate sales closing techniques are applied according to established sales guidelines

COMMON COMPETENCIES

UNIT OF COMPETENCY : DEVELOP AND UPDATE INDUSTRY KNOWLEDGE UNIT CODE : TRS311201

This unit of competency deals with the knowledge, skills required to access, increase and update industry knowledge. It includes seek information on the industry and update industry knowledge.

• Sources of information on the industry are correctly identified and accessed
• Information to assist effective work performance is obtained in line with job requirements
• Specific information on sector of work is accessed and updated
• Industry information is correctly applied to day-to-day work activities
• Informal and/or formal research is used to update general knowledge of the industry
• Updated knowledge is shared with customers and colleagues as appropriate and incorporated into day-to-day working activities
• Local knowledge is developed to assist queries on local/national tourism industry
• Local knowledge is updated using informal and/or formal research
• Contact with local communities is maintained
• Promotional initiatives are described that may be used to promote products and services
• Selling skills are applied according to customer needs

UNIT OF COMPETENCY: OBSERVE WORKPLACE HYGIENE PROCEDURES UNIT CODE : TRS311202

This unit of competency deals with the knowledge, skills and attitudes in observing workplace hygiene procedures. It includes following hygiene procedures and identifying and preventing hygiene risks.

• Workplace hygiene procedures are implemented in line with enterprise and legal requirements
• Handling and storage of items are undertaken in line with enterprise and legal requirements
• Potential hygiene risks are identified in line with enterprise procedures
• Action to minimize and remove risks are taken within scope of individual responsibility of enterprise/legal requirements
• Hygiene risks beyond the control of individual staff members are reported to the appropriate person for follow up

UNIT OF COMPETENCY: PERFORM COMPUTER OPERATIONS UNIT CODE : TRS311203

This unit covers the knowledge, skills and attitudes and values needed to perform computer operations which includes inputting, accessing, producing and transferring data using the appropriate hardware and software

• Requirements of task are determined
• Appropriate hardware and software is selected according to task assigned and required outcome
• Task is planned to ensure OH & S guidelines and procedures are followed
• Data are entered into the computer using appropriate program/application in accordance with company procedures
• Accuracy of information is checked and information is saved in accordance with standard operating procedures
• Inputted data are stored in storage media according to requirements
• Work is performed within ergonomic guidelines
• Correct program/application is selected based on job requirements
• Program/application containing the information required is accessed according to company procedures
• Desktop icons are correctly selected, opened and closed for navigation purposes
• Keyboard techniques are carried out in line with OH & S requirements for safe use of keyboards
• Entered data are processed using appropriate software commands
• Data are printed out as required using computer hardware/peripheral devices in accordance with standard operating procedures
• Files and data are transferred between compatible systems using computer software, hardware/peripheral devices in accordance with standard operating procedures
• Systems for cleaning, minor maintenance and replacement of consumables are implemented
• Procedures for ensuring security of data, including regular back-ups and virus checks are implemented in accordance with standard operating procedures
• Basic file maintenance procedures are implemented in line with the standard operating procedures
• Document systems are maintained

UNIT OF COMPETENCY: PERFORM WORKPLACE AND SAFETY PRACTICES UNIT CODE : TRS311204

This unit of competency deals with the knowledge, skills and attitudes in following health, safety and security practices. It includes dealing with emergency situations and maintaining safe personal presentation standards.

• Correct health, safety and security procedures are followed in line with legislation, regulations and enterprise procedures
• Breaches of health, safety and security procedures are identified and reported in line with enterprise procedure
• Suspicious behavior or unusual occurrence are reported in line with enterprise procedure
• Issue of sexual exploitation of children by tourist is identified
• National, regional and international actions are described to prevent the sexual exploitation of children by tourists
• Actions that can be taken in the workplace are described to protect children from sexual exploitation by tourists
• Areas and people who require observation and monitoring is prepared
• Observation and monitoring activities are implemented
• Apprehension of offenders are determined
• Offenders are arrested according to enterprise procedures
• Administrative responsibilities are fulfilled
• Emergency and potential emergency situations are recognized and appropriate action are taken within individual’s scope of responsibility
• Emergency procedures are followed in line with enterprise procedures
• Assistance is sought from colleagues to resolve or respond to emergency situations
• Details of emergency situations are reported in line with enterprise procedures
• Safe personal standards are identified and followed in line with enterprise requirements
• Workplace health, safety and security responsibilities are identified
• Framework to maintain workplace health, safety and security are maintained
• Procedures for identifying and assessing health, safety and security hazards and risks are implemented
• Injuries, illnesses and incidents are investigated
• Organization’s health, safety and security effectiveness are evaluated

UNIT OF COMPETENCY: PROVIDE EFFECTIVE CUSTOMER SERVICE UNIT CODE : TRS311205

This unit of competency deals with the knowledge, skills and attitudes in providing effective customer service. It includes greeting customer, identifying customer needs, delivering service to customer, handling queries through use of common business tools and technology and handling complaints, evaluation and recommendation.

• Customers are greeted in line with enterprise procedure
• Verbal and non-verbal communications are appropriate to the given situation
• Non verbal communication are observed when responding to customers
• Sensitivity to cultural and social differences is demonstrated
• Appropriate interpersonal skills are used to ensure that customer needs are accurately identified
• Customer needs are assessed for urgency so that priority for service delivery can be identified
• Customers are provided with information 2.4 Personal limitation in addressing customer needs is identified and where appropriate, assistance is sought from supervisor
•  Customer needs are promptly attended to in line with enterprise procedure
• Appropriate rapport is maintained with customer to enable high quality service delivery
• Opportunity to enhance the quality of service and products are taken wherever possible
• Common business tools and technology are used efficiently to determine customer requirements
• Queries/ information are recorded in line with enterprise procedure
• Queries are acted upon promptly and correctly in line with enterprise procedure
• Guests are greeted with a smile and eye-to-eye contact
• Responsibility for resolving the complaint is taken within limit of responsibility and according to enterprise policy
• Nature and details of complaint are established and agreed with the customer
• Threats to personal safety are identified and managed to personal safety of customers or colleagues and appropriate assistance is organized
• Appropriate action is taken to resolve the complaint to the customers satisfaction wherever possible
• Conflict situations are resolved within scope of individual responsibility by applying effective communication skills and according to enterprise policy

BASIC COMPETENCIES

UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATION UNIT CODE : 500311105

This unit covers the knowledge, skills and attitudes required to gather, interpret and convey information in response to workplace requirements.

• Specific and relevant information is accessed from appropriate sources
• Effective questioning, active listening and speaking skills are used together and convey information
• Appropriate medium is used to transfer information and ideas
• Appropriate non- verbal communication is used
• Appropriate lines of communication with supervisors and colleagues are identified and followed
• Defined workplace procedures for the location and storage of information are used
• Personal interaction is carried out clearly and concisely
• Team meetings are at ended on time
• Own opinions are clear expressed and those of others are listened to without interruption
• Meeting inputs are consistent with the meeting purpose and established protocols
• Workplace interactions are conducted in a courteous manner
• Questions about simple routine workplace procedures and matters concerning working conditions of employment are asked and responded to.
• Meetings outcomes are interpreted and implemented
• Range of forms relating to conditions of employment are completed accurately and legibly
• Workplace data is recorded on standard workplace forms and documents
• Basic mathematical processes are used for routine calculations
• Errors in recording information on forms/documents are identified and properly acted upon
• Reporting requirements to supervisor are completed according to organizational guidelines

UNIT OF COMPETENCY : WORK IN TEAM ENVIRONMENT UNIT CODE : 500311106

This unit covers the skills, knowledge and attitudes to identify role and responsibility as a member of a team.

• The role and objective of the team is identified from available sources of information
• Team parameters, reporting relationships and responsibilities are identified from team discussions and appropriate external sources.
• Individual role and responsibilities within the team environment are identified.
• Roles and responsibility of other team members are identified and recognized.
• Reporting relationships within team and external to team are identified.
• Effective and appropriate forms of communications used and interactions undertaken with team members who contribute to known team activities and objectives.
• Effective and appropriate contributions made to complement team activities and objectives, based on individual skills and competencies and workplace context.
• Observed protocols in reporting using standard operating procedures.
• Contribute to the development of team work plans based on an understanding of team’s role and objectives and individual competencies of the members.

UNIT OF COMPETENCY : PRACTICE CAREER PROFESSIONALISM UNIT CODE : 500311107

This unit covers the knowledge, skills and attitudes in promoting career growth and advancement.

• Personal growth and work plans are pursued towards improving the qualifications set for the profession
• Intra- and interpersonal relationships is are maintained in the course of managing oneself based on performance evaluation
• Commitment to the organization and its goal is demonstrated in the performance of duties
• Competing demands are prioritized to achieve personal, team and organizational goals and objectives.
• Resources are utilized efficiently and effectively to manage work priorities and commitments
• Practices along economic use and maintenance of equipment and facilities are followed as per established procedures
• Trainings and career opportunities are identified and availed of based on job requirements
• Recognitions are sought/received and demonstrated as proof of career advancement
• Licenses and/or certifications relevant to job and career are obtained and renewed

UNIT OF COMPETENCY : PRACTICE  OCCUPATIONAL HEALTH AND SAFETY PROCEDURES UNIT CODE : 500311108

This unit covers the outcomes required to comply with regulatory and organizational requirements for occupational health and safety.

• Safety regulations and workplace safety and hazard control practices and procedures are clarified and explained based on organization procedures
• Hazards/risks in the workplace and their corresponding indicators are identified to minimize or eliminate risk to co-workers, workplace and environment in accordance with organization procedures
• Contingency measures during workplace accidents, fire and other emergencies are recognized and established in accordance with organization procedures
• Terms of maximum tolerable limits which when exceeded will result in harm or damage are identified based on threshold limit values (TLV)
• Effects of the hazards are determined
• OHS issues and/or concerns and identified safety hazards are reported to designated personnel in accordance with workplace requirements and relevant workplace OHS legislation
• Occupational Health and Safety (OHS) procedures for controlling hazards/risks in workplace are consistently followed
• Procedures for dealing with workplace accidents, fire and emergencies are followed in accordance with organization OHS policies
• Personal protective equipment (PPE) is correctly used in accordance with organization OHS procedures and practices
• Appropriate assistance is provided in the event of a workplace emergency in accordance with established organization protocol
• Emergency-related drills and trainings are participated in as per established organization guidelines and procedures
• OHS personal records are completed and updated in accordance with workplace requirements

DEFINITION OF TERMS

• DESTINATION – a geographical area with basic infrastructure and tourism attractions, products and services.
• DOT – Department of Tourism
• INFORMATION SYSTEM – a system of persons, data records and activities that process the data and information in a given organization, including manual processes or automated processes
• TOURISM PRODUCTS – refer to the product of tourism sector which is a necessity for the tourist during their travel activity. This includes lodging establishments, food and beverage outlets, attractions and activities, arts and crafts/souvenirs, native food and delicacies, sightseeing tours and tour packages, outdoor and sports packages
• TOURISM SERVICES – refer to the services one receives from their tourist provider. This includes to transportation and communication, local guide, health and wellness/spa, interpreter, child daycare, financial services and institutions

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29 Comments

Cancel reply.

Hi! Is this course available in NCR? Thank you

APLUS TECHNICAL AND VOCATIONAL SCHOOL INC. 712 JP Rizal Concepcion Uno, Marikina City 0915-800-1270

B and B Academy for Skills Training and Assessment Inc. B85 L3 P2C3 KC33 St., Karangalan Village, Manggahan, Pasig City 8956-8640/0956-432-9868

Hi, available po ba yan sa dumaguete city?

Teamskills Technological Institute, Inc. 3rd Floor, Cecilia Building, Capitol Area, North Road, Daro, Dumaguete City, Negros Oriental (035) 4226159 / 09175535507 / 09989788731

What training centers in Camarines Sur offer this course? Thank you!

Memorecall Study Center, Inc. #22 RLP Building, Ateneo Avenue, Naga City (054) 473-6580 /09175004008

Hi, Is this available in Agusan del Norte?

Not available

Hello! is this available in Taguig?

Not available in Taguig

Any training available for Tourism Promotion Services and Travel Services near Manila?

Not available in Manila

where to take online?

Good day po…any training available near Los Banos, Laguna regarding this Tourism Promotion Services NCII? Thanks

Trace College Inc. El Danda St., Batong Malake, Los Baños, Laguna (049) 536-3944

good day po, f2f training po ba ito?anu po details, salamat po.

Do you have updated training schedules of this course for 2023?

Please contact the TESDA in your area for more info

Good day Tourism course available in Pasay city area?

Not available in Pasay

Good evening. How about in Tagum City or Davao City. Is this available po? Thank you.

Davao Central College, Inc. Juan dela Cruz , Toril, Davao City (082) 291-1882

International School of Technology, Arts, and Culinary of Davao City, Inc. – Ecoland 267 Juna Subdivision, Quimpo Boulevard, Ecoland, Davao City 300-8466

Philippine College of Technology, Inc. Dr. Gahol Drive, Garden Park Village, Davao City (082) 221-0381 / 222-4808

Is this available in Parañaque City , Barangay Don Bosco?

This course is not available in Paranaque

Hi is this available in Iloilo?

this is available in Muntinlupa City

Have a good day, I’m Lelibeth Buban .I was interested to enroll at at TESDA curriculum.I wanted to know if tourism is still available in the Fort Bonifacio Taguig nearest location I will your your reply.Thank you.

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Tourism Promotion Services (TVL) (SHS)

Description.

Author: Victoria Villegas

Tourism Promotion Services  develops the knowledge, skills, and attitudes requisite for tourism promotion. It covers competencies that a person must achieve to operate an automated information system, provide destination information and advice, access and interpret product information, and promote tourism products and services.

Refund Policy

Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: Gift cards Downloadable software products Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 3F Cyberpark Tower 1, G. Aguinaldo Street, Araneta Center, Cubao, Philippines Quezon City PH 1109.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping To return your product, you should mail your product to: 3F Cyberpark Tower 1, G. Aguinaldo Street, Araneta Center, Cubao, Philippines Quezon City PH 1109

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Senior High School Specialized Subject: Tourism Promotion Services

Tourism Promotion Services is one of the specialized subjects under the technical-vocational livelihood (TVL) career track . Some examples of the things that you will learn from taking this subject include:

• Key concepts in tourism promotion services
• Relevance of the course
• Career opportunities
• Role of automated information systems in the tourism industry
• Functions of the information system
• Basic understanding of copyright and intellectual property requirements as they relate to online information
• Basic keyboarding skills
• Electronic file handling (saving, copying, printing)
• Source and Provide Destination Information and Advice
• Industry information networks
• Different ways that individuals update their knowledge in the tourism industry, including the internet
• Ways in which customers seek information
• Destination knowledge as appropriate to the sector or specific workplace
• Communication skills for dealing with customers and colleagues
• Fundamental research skills
• Sources of tourism product information
• Major categories of tourism products and services
• Industry terminology and common abbreviations in relation to major product categories
• Use of the 24-hour clock
• General procedures in relation to major product categories
• Specific legal issues relating to different product categories
• Collecting, organizing and analyzing information to determine what product information is needed
• establishing the correct source of information and accessing the required information
• Communication skills
• Principles of selling
• Fundamental communication principles
• Special laws relating to the sale of prohibited products
• Product knowledge as appropriate to the enterprise or industry sector
• Content and format of product information
• Communication skills, specifically active listening and questioning
• Interpreting product information

While studying, you will also be asked to demonstrate what you have learned by participating in class activities that may include the following:

• Identify information requirements appropriately
• Identify sources of information and access the correct automated system efficiently
• Place order for any information that requires purchase
• Organize information in a suitable format for use
• Identify and obtain information on the different tourism products available
• Record and store information for future use in accordance with enterprise systems
• Seek feedback on experience with destinations from both colleagues and customers
• Identify specific needs of the customer regarding information and advice
• Present information and advice appropriately

These examples only cover the scope of the specialized subjects under the technical-vocational livelihood career track. For the scope of the core and contextualized subjects under the senior high school curriculum , please refer to their respective lists.

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TESDA Online Program

TESDA Tourism Promotion Services NC II Course

The Tourism Promotion Services NC II is a program offered by TESDA that equips individuals with the competencies needed to promote tourism destinations, products, and services. Through this program, students will learn how to gather information using technology and apply sales and promotion techniques to effectively advocate for different tourist attractions.

Also read: TESDA Local Guiding Services NC II Course

As the tourism industry grows, there is an increasing demand for professionals who can effectively market and sell different travel offerings. TESDA’s Tourism Promotion Services NC II provides the necessary skills to help individuals thrive in this exciting and dynamic industry.

Table of Contents

What is Tourism Promotion Services NC II?

This course aims to elevate understanding, proficiency, conduct, and drive in alignment with industry benchmarks. It empowers participants to effectively promote and sell tourism destinations, products, and services by utilizing technology-driven information gathering and implementing principles and techniques of sales and promotion.

An individual who has attained this Qualification is proficient and capable of fulfilling the role of:

• Tourist Information Officer (LGU)
• Tourism Desk Officer (LGU)
• Travel Adviser/Consultant (Tourism Enterprise)
• Concierge Agent (Tourism Enterprise)

Taking the Tourism Promotion Services NC II Course by TESDA offers several benefits:

• The course equips you with the necessary knowledge and skills specific to the tourism promotion industry, making you more competitive in the job market.
• With a recognized certification from TESDA, you increase your chances of landing better job opportunities in the tourism and hospitality sector.
• The course provides hands-on training that allows you to apply theory into practice, ensuring you are well-prepared for real-world scenarios.
• By completing the course, you demonstrate your commitment to professional growth and development, which can lead to career advancement and higher earning potential.
• During the course, you have the chance to connect with industry professionals and fellow students, expanding your professional network and opening doors for future collaborations.

Overall, the Tourism Promotion Services NC II Course provides a solid foundation and valuable skills for individuals aspiring to thrive in the dynamic tourism industry.

Units of Competency

This Qualification consists of several Units of Competency, which are as follows:

a. BASIC COMPETENCIES

• Participate in workplace communication
• Work in team environment
• Practice career professionalism
• Practice occupational health and safety procedures

b. COMMON COMPETENCIES

• Develop and update industry knowledge
• Observe workplace hygiene procedures
• Perform computer operations
• Perform workplace and safety practices
• Provide effective customer service

c. CORE COMPETENCIES

• Operate technology-based information system
• Provide information and advice on a destination, product or service
• Promote tourism products and services

Sample of Certificate of Completion

Training Duration

• Basic: 20 hours
• Common: 28 hours
• Core: 28 hours

Total: 76 hours

Also read: TESDA Front Office Services NC III Course

Qualifications

Individuals aspiring to enroll in this training program are required to meet the following qualifications:

• Possesses the ability to effectively communicate in basic English, both verbally and in written form.
• Demonstrates proficiency in basic mathematical computations.

This list does not include institutional requirements like education level or job experience, which may be needed by the school or training center providing the TVET program.

Requirements

To enroll in this course, you will need the following documents:

• PSA Birth Certificate
• High School or College Diploma
• Certified True Copy of Official Transcript of Records or Form 137
• Certificate of Good Moral Character or GMRC
• 1 x 1 and/or 2 x 2 pictures

To obtain further details, please reach out to the enrollment site that aligns with your requirements. Kindly note that the criteria may vary.

Instructor Credentials

The trainer qualifications for this Tourism Promotion Services NC II require the following:

• Possession of National TVET Trainer’s Certificate Level I in Tourism Promotion Services NC II is a requirement.
• Attendance of relevant training and seminars is mandatory.
• A minimum of 3-5 years of job/industry experience is necessary.

These requirements ensure that the instructor is fully prepared to teach and guide students in the field of tourism promotion services.

Video: How to Obtain NC II Certification from TESDA

This video provides a comprehensive guide on how to acquire a National Certificate from TESDA. This certification proves your expertise and skill in a specific job, earning recognition from employers and industries.

The Tourism Promotion Services NC II program offered by TESDA equips individuals with the skills needed to promote tourism destinations, products, and services. This course focuses on information gathering, sales techniques, and promotion principles. With recognized certification from TESDA, students gain a competitive edge in the job market. The course provides hands-on training, professional networking opportunities, and a solid foundation for a career in the dynamic tourism industry.

Contact Information

Technical Education and Skills Development Authority (TESDA) Office Address: BLDG 8, TESDA Gate 2, TESDA Complex, East Service Rd., South Superhighway, Taguig, Metro Manila. Email Address: [email protected] Telephone Number: 8887-7777 SMS Hotline: 0917-479-4370 (text only) Website: https://www.tesda.gov.ph/ Facebook Page: https://www.facebook.com/TESDAOfficial