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Travelling with disabilities

Information and advice that can help you make informed and responsible decisions to keep you safe and make the most of your stay outside Canada.

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Before you go, canadian transportation agency (cta).

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Find information for persons with disabilities about planning travel, what to do at the screening checkpoint, and tailored advice for specific disabilities

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The Disability Travel Card™ Program provides an identification card to a person with a permanent disability.

The Disability Travel Card™ Program is for people of all types of permanent disabilities who require the assistance of a support person when travelling with VIA Rail Canada and Coach Canada .

When a cardholder presents the Disability Travel Card when purchasing a ticket for travel with one of our participating partners, one support person can accompany them at a reduced fare. The Disability Travel Card holder pays regular ticket price.

Full details of this program including further terms and conditions, baggage and restrictions are contained in the application form. Please read carefully .

The form must be completed by a physician or another healthcare professional.

Download the Disability Travel Card™ Application
Téléchargez l’application Disability Travel Card ™

Or contact any SaskAbilities Branch for an application form:

Head Office

Regina branch, saskatoon branch, swift current branch, yorkton branch, specialized seating requisitions, your support makes all the difference.

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Travellers Travelling with a disability

October 1, 2022 : covid-19 emergency border measures ended.

Refer to COVID-19: Travel, testing and borders for details.

This section summarizes how the Canada Border Services Agency (CBSA) helps persons with disabilities travel into Canada.

How the CBSA can help with your border crossing

If you are a traveller with a disability, feel free to request assistance from the CBSA upon your arrival. A border services officer will be happy to help.

The CBSA will:

help you through the steps of the border clearance process, including assistance in completing your declaration and providing verbal or visual cues or additional instructions
provide you with instructions in writing or, if possible, in American, Quebec or Indigenous sign language
direct you, and any support person you are travelling with, to an alternate line to help you move more quickly through customs, if you have difficulty waiting in line for disability-related reasons
help place and retrieve personal items on a counter for inspection, if you must undergo more extensive clearance

Persons with disabilities travelling by air can use the special services counter line that is clearly identified in all CBSA primary inspection areas.

The CBSA also ensures that all signs and displays are accessible.

Know your rights

The Canadian Transportation Agency has developed regulations to ensure that travel is accessible in modes of transport under federal jurisdiction (all air services, as well as most rail, bus, and ferry services). The Accessible Transportation for Persons with Disabilities Regulations ( ATPDR ) are also applicable to the Canada Border Services Agency and provide a set of specific and legally-binding accessibility requirements on services, technical standards for equipment, communications, training, and security and border screening. Specifically, CBSA is subject to Parts 1 and 5 of the ATPDR .

Program Overview

The Disability Travel Card is for people of all types of permanent disabilities who require the assistance of a support person when travelling with VIA Rail Canada.

When a cardholder presents the Disability Travel Card when purchasing a ticket for travel with VIA Rail Canada, one support person can accompany them during travel for a reduced fee. The person with the disability (the Disability Travel Card holder) pays regular ticket price. A support person is an adult who accompanies a person with a permanent disability to provide those services that are not provided by the participating transportation company employees, such as assisting the person with eating, administering medication, communication, and use of the facilities.

For more information about this program, see the application form here.

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Easter Seals – THE DISABILITY TRAVEL CARD

The disability travel card is for people of all types of permanent disabilities that need a support person when travelling with via rail canada, greyhound canada, coach canada, and motor coach canada ..

Download the Application here: Disability-Travel-Card-Application-Form-English

If you have any questions about the Disability Travel Card, please contact Easter Seals Canada at:

E-Mail: [email protected]

Phone: 1-877-376-6362 (Toll-Free) or 416-932-8382

* Allow up to four weeks for your Disability Travel Card to be delivered. Please refrain from contacting us to check on the status of your application for at least four weeks after it has been submitted.

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Take Charge of Your Travel: A Guide for Travellers with Disabilities

Table of contents.

Introduction

Continue to the next video: How to use this guide

Preparing to travel? This guide will help. It will give you some ideas about how to plan and conduct your journey. It describes services designed to facilitate barrier-free travel on airplanes, trains, ferries and buses that cross a provincial/territorial or Canadian border. The guide can help you plan your trip with confidence, and to take charge of your travel experience!

You’ll find one important piece of advice repeated throughout this guide: talk with your transportation service provider ahead of time. Let them know how they can help. When they know what you require and are provided with enough advance notice, you can expect to receive the services you need.

How to use this guide

Continue to the next video: Planning is key

This guide is set up to help you plan your trip and anticipate, and prepare for, the challenges that travel can present. It begins with some things to consider as you select your carrier.

You'll find suggestions about how to make your reservations, either directly with the carrier, through your travel agent or online. We have also created a reservation checklist ( Annex A: Reservation Checklist for Persons With Disabilities: A Step-by-step Guide for Planning Your Travel ) that you can use to itemize your travel needs and facilitate a discussion with your travel agent or carrier.

Then we move on to look at your journey from start to finish. First, we'll talk about the terminal, then about getting on board. We'll describe some issues that can arise along the way, and how to plan ahead for your arrival at the other end. We'll also provide you with some advice about what to do when things don't turn out as you expected.

Broadly speaking, the CTA can provide you with accessibility-related guidance about travel on airplanes within Canada and internationally when travelling to/from Canada and accessing airports located in Canada, as well as on trains, ferries and buses that cross provincial/territorial borders or the Canadian border and accessing the terminals located in Canada that serve them. The CTA can also provide you with accessibility-related guidance concerning the Canadian Air Transport Security Authority (CATSA) and the Canada Border Services Agency (CBSA).

Planning is key

Continue to the next video: Finding information

As a traveller with a disability, you should not face barriers when you travel.

It is always a good idea to plan your trip ahead of time and know how to get help if you need it along the way. By planning early, you can get more information about your options and ensure that the carrier has enough time to provide the services you need.

Your preparations will make your travel easier and more enjoyable. Here are three useful steps:

Determine your disability-related needs;
Identify which carriers can best meet your needs; and
Get written confirmation about your accessibility arrangements when you book your travel.

Finding information

Continue to the next video: Canadian standards for accessible transportation

It’s always a good idea to gather information about your trip well before you go. Use your travel agent or the carrier as resources. Carrier websites and customer service staff can answer questions about the accessibility services that are available and what might meet your needs. If you need information in an alternative format, let your carrier know which format you require. For example, if the information is only available in paper format, let them know whether you would like a version in large print, Braille or in an electronic format. Larger service providers are also required to ensure that if information is made available in an electronic format, the format is compatible with adaptive technology that is intended to assist persons with disabilities and, if information is made available in an audio format, it is made available in a visual format upon request by a person with a disability (and vice versa). For more information, see the CTA's Communication with Persons with Disabilities: A Guide .

It often pays to shop around. Canada's transportation system is complex, with a wide range of transportation service providers varying in size and resources. This means that services vary and some may not be available everywhere. While all carriers are required to meet the needs of travellers with disabilities to the greatest extent possible, some may be better equipped than others to meet your specific needs. Ask questions. Compare answers. You'll get more control over your journey.

Canadian standards for accessible transportation

Continue to the next video: Travelling outside Canada

There are Canadian regulations for accessible transportation that most federal transportation service providers must follow.

The Accessible Transportation for Persons with Disabilities Regulations (ATPDR) provide a set of clear, consistent, specific and legally binding accessibility requirements for transportation service providers. The regulations are comprehensive and cover communication and personnel training; service and technical requirements for carriers and terminal operators; and requirements for the Canadian Air Transport Security Authority (CATSA) and the Canada Border Services Agency (CBSA).

The ATPDR apply to large carriers and terminals in modes of transport under federal jurisdiction – all air services, as well as most rail, bus, and ferry services that transport passengers across provincial/territorial or international borders – as well as the CBSA and the CATSA. Many ATPDR requirements apply only to Canadian transportation service providers, while some apply to both Canadian and foreign transportation service providers. For more information on the application of the ATPDR, see the CTA's Accessible transportation – Transportation service providers covered by the Accessible Transportation for Persons with Disabilities Regulations: A Guide .

The ATPDR are an important tool for making sure travel is accessible. However, transportation service providers not covered by the ATPDR are still required to provide accessible services. The CTA is considering whether and how to extend ATPDR requirements to the smaller transportation service providers not currently covered. In the meantime, the CTA expects smaller transportation service providers to comply with the following standards:

Air Transportation Regulations, Part VII (apply to Canadian airlines operating airplanes with 30 or more seats within Canada)
Personnel Training for the Assistance of Persons with Disabilities Regulations (require certain transportation service providers to train their employees and contracted personnel on how to provide services to persons with disabilities)
Removing Communication Barriers for Travellers with Disabilities (Communication Code)
Aircraft Accessibility for Persons with Disabilities: Code of Practice for Fixed-Wing Aircraft with 30 or More Passenger Seats (Air Code)
Accessibility Guidelines for Small Aircraft - Services for persons with disabilities on aircraft with 29 and fewer passenger seats (Small Aircraft Guidelines)
Accessibility standards for ferries: Ferry Accessibility for Persons with Disabilities (Ferry Code)
Passenger Rail Car Accessibility and Terms and Conditions of Carriage by Rail of Persons with Disabilities (Rail Code)
Passenger Terminal Accessibility (Terminal Code)
Accessibility of Non-National Airports System Air Terminals (Non-NAS Code)

You can find the ATPDR and associated guides, the regulations regarding training and air services, the codes of practice and guidelines on our website . Alternatively, you can contact us at the coordinates provided at the end of this guide.

Travelling outside Canada

Continue to the next video: Take charge through your plan

Our tips can also help you if you travel outside the country. Remember, though, that Canadian standards and rules generally don't apply in other countries (although the CTA has sometimes extended some Canadian standards and rules to Canadian carriers when they operate outside Canada). In some places, travel is very accessible, but in many other places, it is not.

A reminder : While a passport is an essential document for international travel, you may also need additional documents such as a visa, health certificate and/or proof of vaccination. If you are bringing any medication, ask about how it will be handled at security checkpoints. It is always a good idea to carry your medication in your carry-on luggage so it is within reach during travel or in the event of a flight delay or if your baggage is delayed or lost.

If you use a service dog, it is always advisable to ask ahead about what the rules and restrictions related to travel with a service dog are, including any quarantine or permit requirements that might apply in your destination country. It is also advisable to ask whether an international health certificate and/or proof of vaccination for your dog are required and to keep the required documentation for your service dog with you at all times while visiting foreign countries.

If you are planning on taking an international flight and bringing a mobility aid, your airline is required to offer you the opportunity to make a special declaration of interest for your aid. This declaration allows you to reflect the monetary value and a description of your mobility aid in case it is damaged, destroyed, lost or not returned to you within the usual time frame at your destination. A special declaration of interest is important because, without it, international instruments cap the carriers' limits of liability to a level far less than the value of most mobility aids. The impact of this is that, if an aid is lost, damaged or destroyed during a trip and the traveller has not completed a special declaration of interest, they may only be entitled to reimbursement for a portion of the value of the aid. You can find out more about this on your airline's website.

Note : Some products sold over the counter in Canadian pharmacies require prescriptions in other countries, including the United States. You may not be able to bring your medication into another country without a prescription.

Ask before you go what you can and cannot take with you. For example, there may be restrictions on the types of oxygen devices that are permitted and on the number and types of batteries for mobility aids. There may also be restrictions on the types of emotional support animals that you can travel with and conditions on how they are transported. Look for information from your travel agency, carrier, government of the country you will be visiting, travel publications, and websites.

Take charge through your plan

Continue to the next video: Advance notice and information and documents to support a service request

From the information you have gathered, it’s time to build your travel plan and book it, either through your travel agent or directly with the carrier, either by phone or online.

When you make your reservation directly with the carrier, mention your disability and explain your accessibility needs. Ask your carrier about the services and equipment they provide that will meet your needs. You can also check their website for information.

If your reservation is made through a travel agent or other third party, such as an online company that allows you to research and book travel, it is always a good idea to contact your carrier directly to confirm that your accessibility needs have been correctly communicated and that the carrier is aware of the services you require to meet your needs.

Advance notice and information and documents to support a service request

Continue to the next video: Making arrangements to receive help

If you need any accessibility services from your carrier, it is recommended that you give them as much notice as possible. While in some cases, no advance notice is required, carriers are required to arrange most services for you when you give them at least 48 hours’ notice. With less than 48 hours’ notice, they must make every reasonable effort to do so. If a carrier requires you to provide information or documents (for example, a medical certificate) to assess your service requests, up to 96 hours advance notice may be required.

Note : If you provide advance notice but the notice period includes weekend or holiday days, your carrier may not be able to complete its assessment of your service request and, for that reason, may not be required to provide the service. It’s therefore important that you make every effort to ensure that the advance notice includes at least two full business days.

Usually you do not have to provide information or documentation to support your service request. However, in some cases, such as when a traveller uses a mobility aid or an assistive device (for example, a portable oxygen concentrator), carriers may require information (for example, the weight and dimensions of the mobility aid) or documents (for example, a medical certificate regarding the need for medical oxygen during travel). Carriers may also want a traveller's health professional to talk to its medical staff to clarify the traveller's service needs and ensure they are in a position to meet them. Be clear on exactly what your service needs are and ask about the services you can get.

Note : If your carrier requests information or documents to support your service request, the carrier must offer to retain an electronic copy for at least three years. This will avoid you having to provide the same information or documents each time you travel with the carrier.

For more information on advance notice and supporting information and documentation, see the CTA's Advance Notice/Supporting Documentation Requesting Services for Persons with Disabilities: A Guide .

Making arrangements to receive help

Continue to the next video: Seats and cabins

You can arrange to receive help throughout your journey, including:

moving to/from a pick-up/drop-off area (curbside zone) of a terminal located in Canada;
checking in;
moving through the terminal, including through the security screening checkpoint;
boarding, connecting, and disembarking;
storing and retrieving baggage;
moving to/from an on-board washroom;
moving through the terminal's border clearance area; and
obtaining accessible ground transportation from your destination terminal in Canada.

You should note that carriers are not required to provide assistance — or are only required to provide limited assistance — with:

eating, taking medication, using the washroom;
transferring to/from a passenger seat after departure and before arrival;
orientation or communication; or
physical assistance in the event of an emergency, including in the case of an evacuation or decompression.

If you need this help, ask your carrier about travelling with a support person. The assistance provided by a support person is in addition to the assistance that the carrier is already required to provide to passengers with disabilities, which includes, for example, assisting the passenger with meals served by the carrier by opening packages, identifying food items and their location and cutting large food portions; assistance with boarding/disembarking, storing and retrieving carry-on baggage, and describing the layout of an aircraft, train, ferry or bus and the location of onboard amenities; or transferring the passenger between a mobility aid and their passenger seat before departure and after arrival.

A Canadian carrier must provide the adjacent seating for a necessary support person without charging you an additional fare or any other charges if you are travelling within Canada, except if that travel is part of an itinerary which includes travel outside Canada (for example, domestic legs of international flights).

Note : Your carrier is required to provide you with written confirmation about the accessibility services you will receive. This will help you to verify arrangements before you leave and again along the way.

You will also have to plan how you will get from home to the terminal and from the terminal to your final destination. In larger communities, there is a variety of accessible transportation available, from taxis and buses to rental cars. Smaller communities may have fewer choices. You may need to reserve ahead of time to make sure your ride is available to get you from point A to point B. Canadian terminal operators that have arrangements with ground transportation companies, must ensure that transportation from their terminals is accessible (see On arrival below).

Seats and cabins

Continue to the next video: Allergy buffer zones

Let your carrier know what your needs are for your seat or cabin. Based on the class of service that you have requested, your carrier must let you know what seats or cabins are available and have the equipment and facilities that would best meet your accessibility needs. Provide feedback to your carrier as it must consider your opinion before assigning you a seat or cabin.

Carriers cannot charge seat selection fees for accessible seating.

Note : If you wish to reserve specific accessible seating, you should make your request with your carrier well in advance of travel. Providing a carrier with adequate advance notice about the need for such seating will allow it to ensure that the seating is provided and, if necessary, make changes to seats that have already been assigned. In addition, if the seat that you wish to reserve is in an emergency exit row, there are regulatory requirements related to safety that must be met and the carrier may have to assess your capacity and capabilities to meet those requirements before permitting you to sit in such a seat.

A Canadian carrier must provide that additional seating at no additional charge for travel between points in Canada if you require additional adjacent seating to accommodate your disability, for example:

for a support person to provide you with assistance during travel that your carrier does not provide;
for your service dog because the floor space at your seat is insufficient; or
if the nature of your disability is such that the limitation to a single seat would be a barrier to travel; for example, if you have a fused leg or a leg brace, or you are functionally disabled by obesity.

For international travel — including any portion of the itinerary that is for travel between points in Canada — carriers are required to provide additional adjacent seating but are permitted to charge the fare.

Note : for more information on additional seating, see the CTA's guides: Additional seating and the One Person, One Fare requirement for domestic travel: A Guide and Space for Service Dogs onboard transportation equipment: A Guide .

You should be aware that your carrier may ask you to provide information or documents, including a medical certificate, to support your request for additional seating. Some carriers have a policy on who can be a support person so it's a good idea to ask about this ahead of time (for example, is there a minimum age or does the support person need to be physically capable of lifting the traveller with a disability or helping them to evacuate). If your support person does not meet the carrier's age requirement, but you believe that they are physically and otherwise capable of fulfilling all of the duties, you may wish to ask the carrier to make an individual assessment of your intended support person's capacity and capabilities.

Allergy buffer zones

Continue to the next video: Mobility aids and assistive devices

If you have a severe allergy, let your carrier know well in advance of your travel but, at a minimum, 48 hours before your departure.

You can ask your carrier to establish a buffer zone around your seat. This means that:

you will be seated in a bank of seats where the allergen is not located and that does not face a bank of seats where the allergen is located; and
other passengers sitting in your bank of seats will be notified that there is a passenger with a severe allergy (without identifying you). They will also be told what you are allergic to so that they don't consume or use products that could trigger your allergy.

You can also ask to pre-board and clean your seat to remove potential allergens. You should be aware that:

there may be restrictions imposed by the Canadian Air Transport Security Authority on the types of cleaning supplies that can be brought onboard in carry-on baggage; or
your carrier may have a policy of providing the cleaning supplies themselves.

It is important that you bring any allergy medications that you might use, such as epinephrine auto-injectors and other prescription and non-prescription medications, in your carry-on luggage and make sure that you can quickly access them.

You may also want to bring your own food onboard if you have a food allergy.

Note : You may be asked to provide supporting information or documents, including a medical certificate.

For more information on travelling with a severe allergy, see the CTA's Severe Allergies: A Guide .

Mobility aids and assistive devices

Continue to the next video: Arranging ground transportation

Your carrier is required to transport your mobility aid except in the following circumstances:

if the weight of your mobility aid exceeds the capacity of the device used for boarding mobility aids. This could also happen if you need to remain in your mobility aid during boarding, for example when boarding a train or bus.
if your mobility aid does not fit on the transportation equipment (for example, in the baggage compartment). If that happens, the carrier must tell you about alternative trips to your destination which can accommodate your mobility aid and offer to book this at the lesser of the fare for your original trip and the fare for the alternative trip. You can find information on the maximum weight and dimensions of mobility aids that a carrier can transport on its website.
if you are travelling by air and transporting your mobility aid would jeopardize the safe operation of the airplane.

You should be aware that your carrier may ask you to provide written instructions for the disassembly/reassembly of your mobility aid if this is needed in order to store your aid during travel.

When you plan your trip, ask the following questions:

Do I have to store my mobility aid during travel and, if so, when do I have to transfer out of my aid (at check-in or at the boarding gate/platform)?
Can mobility aids be stored on board, or must they be carried in cargo/baggage compartments? Be prepared to provide the weight and measurements of your mobility aid.
Is there an on-board wheelchair?
Can the on-board wheelchair get in and out of the washroom?
Which seats will be the most accessible for me (for example: seats with moveable armrests that facilitate transferring to/from an on-board wheelchair)?

Note : Ask your carrier whether you can remain in your mobility aid during travel. Ferries are generally large enough for this purpose, while new or modified trains and buses (with some exceptions) are required to have spaces for this purpose. If this is not possible, you may want to ask where your mobility aid will be stored during travel. A train, and each deck of a ferry, must be able to store at least 1 mobility aid. Where possible, an airplane or bus must permit the storage of a walker or manual folding wheelchair in the cabin.

Common assistive devices include a cane, crutches, a communication device (for example, a speech-generating device which translates typed messages into digitized speech), an orthotic positioning device (used to support and position a person who has postural problems), and a portable oxygen concentrator. If you need to use an assistive device while on board, your carrier is required to allow you to do this provided it is safe to do so. You should provide your reservation agent with information about your device, including whether it uses batteries or needs an onboard power supply. You may be asked to provide information or documents, including a medical certificate, regarding your use of the assistive device.

Note : Airlines have rules about the onboard use of oxygen. You can find information on their policies, including whether they provide an oxygen service or require the use of a portable oxygen concentrator instead, by contacting the carrier.

For more information on travelling with a mobility aid or assistive device, see the CTA's Travelling with mobility aids and other assistive devices: A Guide .

Arranging ground transportation

Continue to the next video: Service dogs

If you need ground transportation to/from the terminal, you might want to arrange this in advance. See the section on ground transportation in On arrival below.

Service dogs

Continue to the next video: The Terminal

Your carrier will usually require confirmation that your service dog has been trained for its role. It may do this when you make your reservation by asking you to provide a declaration attesting that your dog has been individually trained by an organization or person specializing in service dog training to perform a task to assist you with a need related to your disability. Your carrier may also require you to provide, before departure, an identification card or other document that is issued by such an organization or person and that identifies you and provides this same attestation.

Note : If you are unable to provide a copy of an identification card or other document in support of your service dog's training when you contact your carrier to make a reservation – for example, because you do not have access to a computer to send an electronic copy – you can ask your carrier whether you can make a verbal declaration and follow up with a copy of the required document.

Your carrier must ensure that there is enough floor space for your service dog to remain at your feet in a manner that ensures the well-being and safety of both you and your dog. You should provide your carrier with relevant information on your physical characteristics — such as long legs or the inability to bend a knee — and the size and other characteristics of your dog – such as its ability to maintain a curled position. In some cases, obstructions in the floor space will necessitate the use of floor space at an adjacent seat to ensure that you and your service dog can share the space safely and in reasonable comfort. If this is not possible because your dog is too large, your carrier must provide adjacent seating to provide sufficient floor space. The only exception is if you are travelling on a ferry that does not offer assigned seating.

A Canadian carrier must provide the adjacent seating without charging you an additional fare or any other charges if you are travelling within Canada.

For more information on travelling with a service dog, see the CTA's Service Dogs: A Guide and Space for Service Dogs onboard transportation equipment: A Guide .

The terminal

Continue to the next video: Getting information about the terminal

It's time to go! It is essential for you to be aware of your carrier's check-in time to give yourself enough time to both get to the terminal and receive assistance to check in, drop any baggage and get through the terminal to the gate, including transferring to a boarding chair if you are travelling with your own mobility aid. Also, you should be aware that the carrier may require you to arrive at the terminal earlier than the regular check-in time to receive certain types of assistance. The carrier may also provide check-in and boarding gate cut off times that must be respected regardless of lineups at check-in and security.

Getting information about the terminal

Continue to the next video: Curbside assistance when you arrive at the terminal

Many terminals publish maps of their interiors on their websites so you can chart your own course ahead of time. Canadian terminals are also required to publish on their websites information on the following:

where the drop-off/pick-up area (curbside zone) is located and how to request assistance to/from it;
accessible ground transportation from the terminal;
the location of service dog relief areas;
accessible transportation between terminal buildings; and
wheelchair and electric cart services.

Inside larger terminals, you will probably find a help desk near the entrance where you can get information and help. Some terminals have automated information kiosks, which must be accessible to persons with disabilities in Canada.

Curbside assistance when you arrive at the terminal

Continue to the next video: Moving through the terminal

In Canada, terminal operators are required to provide you with curbside assistance. This will help you proceed from the curbside zone to the check-in area or, if there is no check-in area, to a representative of the carrier. Terminal operators are also required to provide you with assistance with your baggage, provide a wheelchair if you need one or help you with your own wheelchair, or provide you with guiding assistance if, for example, you are blind.

There are different ways to obtain curbside assistance (for example, using a telephone or buzzer system located outside the terminal) and you may have to arrive at the terminal at a particular time in advance to receive the service. You should find out:

how to request curbside assistance at the terminal;
how early to arrive at the terminal to receive the assistance; and
where the terminal's drop-off and pick-up points for curbside assistance are.

It is important for you to tell the terminal operator what kind of curbside assistance you need so you get the right kind of help and avoid, for example, getting a wheelchair when what you really need is guiding assistance.

Note : Sometimes a carrier provides curbside assistance instead of the terminal operator. Your terminal operator will let you know if this is the case. Also, at bus stops, the bus operator must help you when disembarking to move between the bus and an area at the stop where you can wait.

For more information, see the CTA's Curbside Assistance: A Guide .

Moving through the terminal

Continue to the next video: Checking in

Getting from the carrier's check-in counter to the boarding area can be a voyage in itself. Boarding areas may be far away. Many terminals publish maps of their interiors on their websites so you can chart your own course ahead of time.

Checking in

Continue to the next video: Mobility aids at the terminal

When you check in, reconfirm that you will receive the services you requested when you made your reservation and received written confirmation (this is usually in your itinerary).

Your carrier is required, upon request, to help you through the terminal to the boarding gate/platform and all the way to your seat on board if needed. If you have a service dog, you may want to ask for directions to the relief area. Terminal operators must provide designated relief areas outside the terminal and on the secure side, which can be reached without having to leave the secure area and re-enter it.

Mobility aids at the terminal

Continue to the next video: Security screening

If you use a power wheelchair or other large mobility aid, your carrier will usually need time to prepare it for the trip. This means that somewhere between check-in and boarding, you may need to transfer to a boarding wheelchair. However, your carrier is required to allow you to keep your mobility aid until it becomes necessary to store it and if you use a manual, folding wheelchair, your carrier will generally allow you to remain in it until boarding. Your carrier may have asked you to provide written instructions for the disassembly and reassembly of your mobility aid, but you may want to ask how your mobility aid will be secured and stored.

Security screening

Continue to the next video: Boarding

If you are required to go through a security screening process, screening officers will want to see your boarding pass, and they may ask to see prescriptions if you bring your medications on board. Keep your passport, boarding pass, prescriptions and any other important travel documents close at hand.

In Canadian airports, it is the Canadian Air Transport Security Authority (CATSA) officers who screen passengers entering the secure zones and boarding areas. If you ask, CATSA will:

expedite the screening process by directing you — and your support person if you are travelling with one — to the front of the line or to a different line designated for expediting the screening process;
permit a representative of an airline, or an individual with a security pass issued by an airline or the airport, to accompany you through the security screening checkpoint;
assist you with proceeding through the steps of the security screening process, including by providing verbal or visual cues or additional instructions;
make a private room available on request when a physical search is required; and
assist you with the placement of your carry-on baggage and personal items on a screening belt and with their retrieval.

If you are travelling with an assistive device, support person or service dog, CATSA must make every reasonable effort to carry out the screening simultaneously with the screening of the assistive device, support person, or service dog. Also, if CATSA removes your assistive device for separate screening, it must immediately return it to you after it has been screened. If your mobility aid is removed for separate screening, CATSA must offer you a chair while your aid is being screened.

Note : CATSA provides useful information for travellers with disabilities about the screening process on its website , including information for planning a trip and what to expect at screening checkpoints. You may want to consult the CATSA website prior to travel to familiarize yourself with the screening process.

For more information, see the CTA's Requirements applicable to the Canadian Air Transport Security Authority and the Canada Border Services Agency: A Guide .

Continue to the next video: Seating and layout

Your carrier can provide you with assistance with boarding and, if you are travelling on a ferry, help you in moving from a vehicle deck to a passenger deck.

Your carrier is required to allow you to board in advance of other passengers if:

you have asked for help with boarding, locating your seat or cabin, transferring between a mobility aid and your seat, or storing carry-on luggage;
you are blind or have any other visual impairment and you have asked for a description of the layout of the airplane, train, ferry or bus, or of the location and operation of operating controls at your seat; or
you are disabled due to a severe allergy and have asked to clean your seat to remove any potential allergens.

Note : If you ask for this type of assistance, your carrier may require you to board before the other passengers or, if you arrive at the boarding area after the end of priority boarding, to board after the other passengers.

Seating and layout

Continue to the next video: Announcements

Once onboard, if you are blind or have any other visual impairment, your carrier is required — upon your request — to describe the layout of the transportation equipment, including the location of washrooms and exits, and the location and operation of any operating controls at your seat. You can also ask for help to find and transfer into your seat and to put away and retrieve your carry-on luggage.

Announcements

Continue to the next video: Meals or snacks

Once you've settled into your seat, take a moment to find the briefing card with safety information. Most carriers will provide a general safety demonstration before departure but are required to provide an individualized briefing and demonstration if you request one. Carriers are also required to make announcements (for example, regarding weather, delays, baggage retrieval, and connections) in an audio or a visual format upon request by a traveller.

Meals or snacks

Continue to the next video: On-board wheelchairs and access to washrooms

The on-board crew are required to offer limited help with meals or snacks — opening packages, identifying food items and their location and cutting large food portions — but are not required to assist a passenger with feeding. If you are blind or have any other visual impairment, you can ask them to describe all the food and beverages that are offered or to provide you with a menu in large print or Braille. And, if you are travelling by train and you are unable to access the food-service car, you (and your support person, if you are travelling with one) can order a meal and have it served at your seat or in your cabin.

On-board wheelchairs and access to washrooms

Continue to the next video: Onboard entertainment

On-board crew on trains and ferries, and on airplanes which have sufficiently wide aisles, can assist you to go between your seat and the washroom using an on-board wheelchair, including by assisting in your transfer between your seat and the on-board wheelchair. On an airplane, you can use the washroom that has the most space, regardless of where it is located, if you need an on-board wheelchair or the help of a support person or service dog to use the washroom. On-board crew are not required to assist a passenger inside a washroom.

Onboard entertainment

Continue to the next video: Arrival

If there is on-board entertainment available, your carrier must assist you in using it, upon your request. If you have provided advance notice to your carrier that you would like a personal electronic device (for example, a tablet), your carrier must provide you with one and help you use it if you request assistance.

Note : If an on-board entertainment system on a Canadian carrier's transportation equipment does not offer content with closed captioning and audio description, the carrier must provide you with a personal electronic device if you ask for one. The device must be preloaded with entertainment content that offers closed captioning and audio description. Alternatively, this must be available through wireless streaming. The content available on the personal electronic devices must be the same as the content available through the on-board entertainment system or, when this is not possible, it must be reasonably similar to the content offered to other passengers.

A carrier cannot charge you for a personal electronic device. However, if it charges passengers for accessing on-board entertainment, it can charge you for using the personal electronic device that it provides to you on the same basis that it charges other passengers who access on-board entertainment content and who are travelling in the same class of service as you.

For more information, see the CTA's On-board entertainment: A Guide .

Continue to the next video: Disembarking

You've arrived at your destination! It's time to gather your baggage and head towards the exit of the terminal building or, if you are making a connection, to continue your journey.

Disembarking

Continue to the next video: Retrieving your mobility aids

If your journey has ended, upon your request, your carrier is required to help you disembark from the aircraft, train, bus or ferry, retrieve your checked baggage, proceed to the general public area, and proceed to a location where you can receive assistance to get to the curbside zone. If you are continuing your journey, upon your request, your carrier is required to assist you in getting to a location where you can receive help from your connecting carrier.

Retrieving your mobility aids

Continue to the next video: Border clearance

Your mobility aid should be returned to you at your destination in the same condition as when you checked it in, however, damage can occur. If this is the case, having photos of your mobility aid can help establish that the damage happened while your aid was in the carrier’s possession. It is recommended that you take two sets of photos: the first, just before giving your mobility aid to your carrier for transportation; and the second, of the damage to your mobility aid. The two sets of photos can then be compared, which can show the nature and location of the damage. Before leaving the terminal, be sure to complete a damage claim and provide it to your carrier.

If your mobility aid is damaged, destroyed, lost or not returned to you within the usual time frame after you reach your destination, depending on the circumstances, your carrier must:

provide you with a temporary replacement aid that meets your needs;
reimburse you for expenses you incurred as a result;
arrange for the repair of your mobility or, if this is not possible, provide a suitable replacement or reimburse you for the full replacement cost; or
if your mobility aid has been destroyed or lost, provide a suitable replacement or reimburse you for the full replacement cost.

Note : if you are travelling on an international flight, your airline is required to tell you about the option of completing a special declaration of interest, which is a document designed to protect the value of a traveller's mobility aid. A traveller states the monetary value of their mobility aid and provides a description of its identifying features in the special declaration.

A special declaration of interest is important because, without it, carriers' limits of liability for mobility aids carried on international flights are capped at a level far less than the value of most aids. This means that, if a mobility aid is lost, damaged or destroyed and the traveller has not completed a special declaration of interest, they may only be entitled to reimbursement for a portion of the value of the mobility aid.

Airlines that operate international flights are required to publish a notice on their websites about the option of completing a special declaration of interest.

Border clearance

Continue to the next video: Curbside assistance when you are leaving the terminal

If you are returning to Canada from another country, you must go through the border clearance process.

If you ask, CBSA will:

expedite the border clearance process by directing you – and your support person if you are travelling with one — to the front of the line or to a different line designated for expediting the border clearance process;
assist you with proceeding through the steps of the border clearance process, including by providing verbal or visual cues or additional instructions;
assist you with completing a declaration card or by collecting a verbal declaration; and
assist you with the placement of your personal items on a counter for inspection and with their retrieval, if you must undergo more extensive clearance.

Curbside assistance when you are leaving the terminal

Continue to the next video: Ground transportation to your destination

When you are ready to leave the terminal, your carrier can help you reach the general public area and, if you want curbside assistance, to a specific place in the general public area where terminal staff can help you to get to the curbside zone. The particular place will depend on the terminal. It could be a service desk, or a place where there is an accessible telephone or buzzer system that you can use to request curbside assistance from the terminal operator.

Ground transportation to your destination

Continue to the next video: Resolving problems

You will also have to plan on how you will get from the terminal to your final destination.

Terminal operators that have an arrangement with a company for ground transportation from the terminal — including by taxi, limousine, bus or rental vehicle — must ensure that vehicles can carry mobility aids (or any other assistive devices). The terminal operator must also ensure that there are rental vehicles that are equipped with hand-control systems.

Resolving problems

Continue to the next video: We’re here to help

Sometimes things can go wrong with even the best-planned trip. If a problem arises or you have a concern related to your trip, let the transportation service provider know. Often, a discussion is all that's required to fix the problem or address the concern.

Keep your receipts and documents, and a record of who you talked with and when. It's a good idea to write a description of what happened as soon as you can, while the details are still fresh in your mind.

If you have tried to discuss your concern with the transportation service provider and aren't satisfied with the result, you can contact the CTA. You can also contact us as a first step to resolving your concern if that is your preference. Our staff can facilitate a conversation with the transportation service provider, which can lead to addressing the concern.

If these processes don't work, then you can ask the CTA to formally investigate your complaint. To start the process, you will need to file a statement and, if available, supporting evidence. The transportation service provider will also be given an opportunity to file a statement and evidence. You will then be given a final opportunity to reply to the transportation service provider's statement and evidence. The CTA will make a binding decision. It can include corrective measures, a refund of the expenses that you incurred because of the problem, or compensation for pain, suffering, or willful or reckless practice.

For more information on how the CTA resolves accessible transportation complaints, see the CTA's Accessible Transportation Complaints: A Guide .

Annex A – Reservation checklist for persons with disabilities: A step-by-step guide for planning your travel

This checklist is for your personal use. It will help you identify your travel needs and can be used as a helpful summary when communicating with your travel agent or travel carrier.

You can print it, download it or copy it to your own device to fill out.

Advise carrier of the nature of your disability;
Obtain written confirmation of services to be provided.

Information you should know about your trip

Date of travel
File/Locator no.
Service provider (carrier)
Service provider contact information
Departure time
Check-in and Boarding Times
Arrival time

Accessible services for persons with disabilities

1) curbside assistance.

provided by terminal
Provided by carrier
Specify where the curbside zone is, how to obtain the assistance, when to request it, and when to arrive at the terminal to obtain the assistance:

Date confirmed:

More information:

2) Information in alternative format on

disability-related services:

Alternative formats:

large print

3) Seating that meets your needs

moveable aisle arm rest
moveable arm rest between seats
near entrance
additional leg room
near washroom
next to support person
additional adjacent seating (for support person, service dog or you because of your disability)

4) Cabin on train or ferry

wheelchair-accessible
adjacent to another wheelchair-accessible cabin
adjacent to wheelchair-accessible washroom (or can be reached using an accessible path or on same deck of the ferry)
near to wheelchair-accessible shower

5) Accommodation for a severe allergy

advise carrier of the type of allergy and symptoms
provide additional information or documents required by carrier
buffer zone
pre-boarding to clean seating area
allergy medications in carry-on luggage (with prescriptions)

Does the carrier require additional information or documents (e.g. medical certificate)?

If yes, specify:

6) Support Person

Is information or documentation (e.g. medical certificate) required by the carrier?

Does the carrier have a policy on who can be a support person?

7) Carriage of a mobility aid

Dimensions and weight:
Type of batteries:
Written instructions needed to disassemble/assemble:
What is the process for completing a Special Declaration of Interest (for international air travel)?

8) Carriage of a service dog

provide the carrier with the dog's height, width, and length in a standing position
ask the carrier whether additional seating is needed
ask the carrier what is required to confirm the dog's training and when this needs to be provided
ask the carrier whether the dog must have a leash, tether or harness
find out requirements for international travel (health certificate, vaccination records)
carry documentation for the dog in your carry-on luggage
transportation of supplies needed at destination. Is there a cost or any limitations on quantity? If yes, specify:

Note: if you want to travel with an emotional support animal, ask your carrier about its policy and any conditions of carriage that may apply.

9) Carriage of a small assistive device

Description:

Power source:

on-board electrical supply

Type of and duration of batteries:

10) Use of gaseous oxygen or portable oxygen concentrator on board and/or in terminals

carrier-provided
passenger-provided
assistance to/from washroom with oxygen

Information or documentation to provide to the carrier. Specify:

11) Assistance with registration at check-in counter

12) for departure, assistance to transfer from a passenger mobility aid.

at check-in counter
at departure gate
at airplane/vehicle door
to a passenger seat

13) On arrival, assistance to transfer to a passenger mobility aid

from a passenger seat
at arrival gate
at baggage carrousel

14) Assistance to get to the boarding gate/platform

electric cart

15) Assistance to get through the security screening checkpoint

Who provides the assistance:

friend or family member
carrier staff

If friend or family member, what is required to enable this? Specify:

16) Assistance with short distances and stairs

Specify type of assistance:

17) Assistance to board/disembark

18) is an on-board wheelchair available, 19) is a mobility aid space available, 20) meal-related services provided on-board.

dietary requirements related to your disability (where an option)
description of food & beverages being offered or menu in large print or Braille
if no access to food-service car on train, meal served at seat or in cabin (also for a support person)
opening packages
identifying items and their location
cutting large portions

21) Assistance to move to/from the onboard washroom (except by carrying)

22) accessible on-board entertainment.

the on-board system provides content in closed captions and audio description
the carrier provides a personal electronic device with content in closed captions and audio description

23) Assistance to get to a representative of another carrier at the same terminal

24) assistance to retrieve checked baggage, 25) assistance through the border clearance process.

help completing the declaration card
provide a verbal declaration

26) Assistance to get to

the general public area
a location in the general public area to receive curbside assistance
a service dog relief area

27) Accessible ground transportation from terminal

check terminal's web site to find out what is available
reserve accessible rental vehicle

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Access2 Card

With an Access2 Card, people with a permanent disability can receive either free or significantly discounted admission for their support person at member movie theatres, cultural attractions and recreation facilities across Canada.

Designed for people of all ages who have a permanent disability and require the assistance of a support person, the goal of the Access 2 Program is to improve social inclusion and provide access to entertainment, cultural and recreation opportunities and experiences without any added financial burden.

The Access2 Card costs $20 for three years or $30 for five years and is valid at all participating venues during that time.

For more information and to apply, visit: https://easterseals.ca/english/access-2-card-program/

The award-winning Access2 Program is a collaborative partnership between Easter Seals and over 500 movie theatres, cultural attractions, entertainment venues, and recreation facilities across Canada.

Disability Travel Card

Do you travel with a support worker? The Disability Travel Card makes it easier for people with disabilities to travel.

The Disability Travel Card is for individuals with a permanent disability who require the assistance of a support person when travelling with VIA Rail Canada. Use the Disability Travel Card when purchasing a ticket for travel with one of our participating partners, and one support person can accompany them at a reduced fare. The Disability Travel Card holder pays the regular ticket prices.

Apply for your card today

If you have questions about your Disability Travel Card, please phone 403-235-5662 ext 1 or email [email protected]

Disability Travel Card Application

More information about the program.

Recreation & Travel Passes for People with Disabilities

For people with disabilities and their families, money is often stretched. Listed are a number of organizations who offer discounts for people with disabilities or the people who assist them.

BC Ferries Disability Card

50% off passenger fare is offered to people with permanent disabilities and one attendant when presenting a CNIB card or BC Ferries Accessible Fare Identification (AFI) card. Fare discount applies to passenger rate, not vehicles.

Apply for an AFI card on the BC Ferries website . Proof of disability is required via documentation of Person with Disabilities designation or Canada Pension Plan Disability, or certification from a physician or nurse practitioner.

BC Bus Pass Program

Adults in BC receiving disability assistance can request a bus pass that can be used throughout the province in communities served by TransLink or BC Transit. It can be tapped like a regular Compass Card on TransLink vehicles or shown to BC Transit drivers to receive free transit.

Learn more and request your pass here .

HandyDART and Handy Card

TransLink offers the following services to people who have physical, sensory, or cognitive disabilities and cannot use conventional public transit without assistance:

HandyDART offers door-to-door, shared ride bus service at a flat fare. One attendant can travel for free.
The Handy Card allows for concession fare on buses, SkyTrain, SeaBus, and West Coast Express, and free travel for an accompanying attendant.

Apply on TransLink’s website . Verification by an approved authority is required.

Disability Travel Card

People with permanent disabilities of any type can apply for a Disability Travel Card. When purchasing a ticket with Via Rail or Coach Canada, one support person can accompany them at a reduced fare. The Disability Travel Card holder pays regular ticket price.

Apply on the Easter Seals website . Authorization from an accepted health care professional is required.

The Access 2 Card

The Access 2 Card is a program run through Easter Seals Canada which provides a disabled person’s support person with free or discounted admission at participating venues across Canada. Cards valid for 3 years or 5 years are available, and can be renewed after that point.

Some of the many participating venues include the Vancouver Aquarium, H.R. MacMillan Space Centre, and Museum of Anthropology in Vancouver; Butchart Gardens and National Geographic IMAX Theatre in Victoria; and hundreds of movie theatres across the country. Find participating venues here .

Apply here . Authorization from an accepted health care professional is required.

Application Process

Complete the application form for either 3 or 5 years.
Proof of a permanent disability can be authorized by one of a number of heath care professionals, such as a physician, registered social worker, service provider executive director, or behaviour analyst
Administration Fee Payment of $20 for 3 years or $30 for 5 years can be submitted through online payment or cheque or money order. A self addressed stamped envelope should be enclosed for those paid for via cheque.
Allow four to six weeks for delivery
Renewal or replacement cards can be done through their website .

BC Parks Social Services Camping Fee Exemption

BC Parks exempts people with disabilities who are receiving financial assistance from base camping fees at frontcountry campgrounds. No registration is required, but the exemption must be claimed prior to paying the camping fee by presenting documentation.

The camping parties of people receiving assistance through one of the following programs may qualify:

Indigenous Services Canada Disability Income Assistance
BC Ministry of Children and Family Development At Home Program
BC Ministry of Social Development disability benefits

Learn more here.

The child must be registered with the At Home Program through the Ministry of Children and Family Development (MCFD).
A Letter of Eligibility can be obtained through a MCFD social worker.
Upon arrival, the letter and a piece of ID for both the child and parent or legal guardian is required.

18 and over

For those receiving Persons with Disabilities (PWD) benefits through the Ministry of Social Development and Poverty Reduction (MSDPR), either a confirmation of assistance or release of personal information form must be obtained through MSDPR.
For Indigenous people living on-reserve and receiving PWD Disability Income Assistance through Indigenous Services Canada, a release of personal information form must be obtained through the Band Social Development Worker.
When arriving at the campground the original approved form and a piece of photo ID is required.

BC Fishing Licence

This program offers an annual Non-Tidal Angling Licence for lakes, streams and rivers to a severely and permanent disabled person over 16 at a reduced cost of $1.14.

Learn more and apply here . Documentation that the individual is receiving disability benefits or certification from a practicing registered BC physician or nurse is required.

Leisure Access Programs and Leisure Assistant Passes

Many cities and districts across BC offer Leisure Access Programs for low-income residents and residents with disabilities which provide free or reduced rates for various leisure activities in the city.

Leisure Assistant Passes offer free or reduced rates for support people accompanying people with disabilities.

City of Vancouver Leisure Access Program

The City of Vancouver’s LAP is available to residents of Vancouver qualifying for the Disability Tax Credit and families receiving the Child Disability Benefit.

Apply here . Proof of Income Statement or Canada Child Benefit is required as documentation.

City of Victoria Leisure Assistant Pass

The City of Victoria and its regional partners across Vancouver Island provide reduced or free admission at participating venues for the assistants of people with disabilities of all ages.

Apply here . Documentation of disability or certification from a health care professional is required.

Check the website of your own city or district for similar programs.

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Community Access

Access 2 card.

Purchase an Access 2 Card and receive free or discounted admission for your support worker, when you visit participating entertainment, cultural and recreational venues across British Columbia. See a full list of venues below.

Card price is only $20 for a 3 year subscription, or $30 for a 5 year subscription.

Abbotsford Abbotsford International Airshow Society

Aldergrove Greater Vancouver Zoo

Alert Bay U’Mista Cultural Centre

Burnaby DSA Royal International Taekwon-Do

Campbell River Campbell River Whale Watching and Adventure Tours

Chilliwack Cottonwood 4 Cinemas

Coquitlam Evergreen Culture Centre

Courtenay Vancouver Island MusicFest

Errington North Island Wildlife Recovery Association

Kamloops Big Little Science Centre BC Wildlife Park Kamloops Film Society

Kelowna Kelowna Art Gallery Work of Art Pottery Studio

Maple Ridge WildPlay

Malahat Malahat SkyWalk

Mission Mission Leisure Centre

Nanaimo Nanaimo Museum WildPlay

New Westminster Fraser River Discovery Centre

North Saanich Panorama Recreation

North Vancouver Capilano Suspension Bridge Park Maplewood Farm Mt. Seymour Resort Presentation House Theatre

Peachland Okanagan ATV Tours

Penticton McLaren Park Arena Penticton Community Centre

Prince George Two Rivers Gallery

Richmond Gateway Theatre Gulf of Georgia Cannery National Historic Site

Saanich Saanich Parks and Recreation -Cedar Hill Golf Course -Cedar Hill Recreation Centre -G.R. Pearkes Recreation Centre -Gordon Head Recreation Centre -Saanich Commonwealth Place

Sidney Shaw Centre For The Salish Sea

Sooke SEAPARC Leisure Complex

Squamish Britannia Mine Museum

Surrey Canada Cup International Softball Championship

Vancouver Beaty Biodiversity Museum Carousel Theatre For Young People Chinatown Storytelling Center DanceHouse Dr. Sun Yat-Sen Classical Chinese Garden Museum of Anthropology At UBC Museum of Vancouver Pacific National Exhibition (PNE) PuSh International Performing Arts Festival Rogers Arena Tours Science World The Cinematheque Theatre Under The Stars The Improv Centre Vancouver Aquarium Vancouver Art Gallery Vancouver Christmas Market Vancouver Fringe Festival Vancouver International Children’s Festival Vancouver International Film Festival Vancouver Lookout Vancouver Water Adventures Wings and Wizards

Vernon Okanagan Science Centre Vernon Public Art Gallery

Victoria Art Gallery of Greater Victoria Blue Bridge Theatre Burnside Gorge Community Centre Butchart Gardens Craigdarroch Castle Crystal Pool & Fitness Centre Flying Squirrel Victoria Dino Lab Inc. Galey Farms Highland Pacific Golf Driving Range Horror Escape IMAX Victoria Intrepid Theatre Company Society Prince of Whales – Whale Watching Recreation Oak Bay Royal & McPherson Theatre Society Royal BC Museum The Robert Bateman Centre Victoria Bug Zoo Victoria Butterfly Gardens Victoria Operatic Society West Shore Parks & Recreation WildPlay YMCA-YWCA Greater Victoria Whistler Audain Art Museum Escape! Whistler The Adventure Group Whistler Olympic Park

Zoolife Membership

Zoolife is a live-streaming membership to the world’s best zoos with animals to observe 24/7. Featuring audience-controlled cameras and daily live zookeeper talks, a Zoolife pass gets you unparalleled access from home to recharge, explore, and escape with the animal kingdom. To get a 50% off your subscription, apply code ACCESS2CARD at checkout.

Flying Squirrel

Victoria Location – Access 2 Card holder pays discounted rate plus support person receives free admission at the Flying Squirrel – the world’s largest indoor trampoline fun park.

The Disability Travel Card

Do you travel with a support worker? The Disability Travel Card makes it easier for people with disabilities to travel.

The Disability Travel Card is for people of all types of permanent disabilities who require the assistance of a support person when travelling with VIA Rail Canada, Coach Canada, and Motor Coach Canada . Use the Disability Travel Card when purchasing a ticket for travel with one of our participating partners and one support person can accompany them at a reduced fare. The Disability Travel Card holder pays regular ticket price.

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VDRC Victoria Disability Resource Centre

Discounts for People with Disabilities

Discounts in the Greater Victoria area, covering entertainment, recreation, transportation, and consumer services. Get discounts on travel, take a supportive companion to the movies for free, get a rebate on your gasoline bills, and more.

Please note : this information is subject to change without notice by the service providers. None of these organizations are endorsed by the VDRC, and you should use discretion. If you find any information in this list that has changed, please contact us at [email protected] so we can update our database.

Consumer Services

Access 2 card.

Easter Seals offers the Access 2 Card for persons with a disability to receive either free or discounted admission for their support person at associated movie theaters, recreation centres, and attractions across Canada.

Participating Canadian venues can be found here. Below is a printable pdf version of the Access 2 Card Venues for Greater Victoria.

Access 2 Card Venues 2024

Apply for an access 2 card here..

Note: $20 processing fee for the 3-year period or a $30 processing fee for the 5-year period.

Leisure Assistant Pass

The Leisure Assistant Pass (LAP) allows an individual providing leisure assistance to a person with a disability free admission to all municipal recreation facilities and some private sector venues. The pass is issued to the person with the disability. The LAP is available within the municipality you reside:

City of Victoria Esquimalt Parks & Recreation Oak Bay Parks, Recreation & Culture Panorama Recreation Saanich Parks, Recreation & Community Services SEAPARC Recreation Westshore Parks & Recreation

LEISURE ASSISTANT PASS PARTICIPATING VENUES 2024

The Leisure Assistant Pass applies to all local municipally funded recreation centers and facilities, as well as all community centers within the Victoria area including Burnside Gorge, Fairfield Gonzales, Fernwood, James Bay, Oaklands, Quadra Village, Victoria West, and Victoria Silver Threads.

Discount Kids Camps

The YM/YWCA offers subsidies for the children of parents with disabilities (or low incomes) to attend Camp Thunderbird . To determine how much you pay, the YM/YWCA uses the government’s low income cut off chart and asks you to pay as much as you are reasonably able to.

Info: 250-386-7511

Free Camping

People with disabilities and their camping party can camp free year round once they have been issued a “Freedom of information form” by their PWD worker.

Website: Camping Info for Persons with Disabilities

Note: Take a second piece of ID with you!

B.C. recreational freshwater Fishing Licence

BC residents living with a disability can obtain an annual Non-Tidal Angling Licence for a reduced fee.

Info: 250-356-9295, 250-387-9589 or download the application here: https://www2.gov.bc.ca/assets/gov/sports-recreation-arts-and-culture/outdoor-recreation/fishing-and-hunting/freshwater-fishing/disabled_angling_app.pdf

Website: https://www2.gov.bc.ca/gov/content/sports-culture/recreation/fishing-hunting/fishing/recreational-freshwater-fishing-licence

Transportation and Travel

Easter seals disability travel card.

The Disability Travel card is for people of all types of permanent disabilities who require the assistance of a support person when travelling with VIA Rail Canada, Coach Canada, and Motor Coach Canada . Use the Disability Travel Card when purchasing a ticket for travel with one of our participating partners and one support person can accompany them at a reduced fare. The Disability Travel Card holder pays regular ticket price. The Disability Travel Card is not valid with any airlines.

To apply, fill out the form here .

Specially Equipped Motor Vehicle Rebate

Complete this form to claim a specially equipped motor vehicle rebate if you paid GST/HST on the purchase of a qualifying motor vehicle, a modification service performed on your motor vehicle, the importation of a qualifying motor vehicle, or the bringing of a qualifying motor vehicle into a participating province from a non-participating province.

Website: GST/HST Specially Equipped Motor Vehicle Rebate Application

Transportation Supplement – BC Bus Pass for People Receiving Disability Assistance

As of January 1st, 2018, people who receive disability assistance will receive an extra $52 a month for a bus pass or other transportation-related needs. To claim this pass, you can call the Ministry of Social Development and Poverty Reduction at 1-866-866-0800 or visit the BC Bus Pass Program website.

If you do not want a bus pass, the $52 a month will simply be added to your regular amount.

More information here.

Low-Cost Door-to-Door Transportation

handyDART is an accessible, door-to-door shared transit service for people with permanent or temporary disabilities that prevent them from using fixed-route transit without assistance from another person. handyDART picks you up at your accessible door and drops you off at the accessible door of your destination. You must first register at no charge.

Trip reservations can be made up to 14 days in advance (recommended) and should be made at least one day in advance.

handyDART Fares:

All Riders $2.50
Companion $2.50
Attendant Free
10 Tickets $22.50
Adult Monthly Pass $85.00
Child, 12 and under Free

When handyDART cannot accommodate your travel needs, you can use Taxi Saver vouchers for one-time trips. A limited quantity of Taxi Saver vouchers are available to permanently registered handyDART riders only. They provide a 50% subsidy towards the cost of taxi rides. You will need to have a permanent handyPASS to use the vouchers. The handyPASS program allows an attendant to ride free on fixed route buses and it also allows for participation in the Taxi Saver program.

More information and registration can be found here .

BC Ferries Reduced Fare for BC Persons with Disabilities

BC Ferries offers a 50% discounted passenger fare for residents of BC who have a permanent disability as well as 50% off the passenger fare for one personal attendant. To receive this discount, individuals must apply for a BC Ferries Accessible Fare Identification (AFI) Card , which you present to the Ticket Agent at the terminal.

For more information, and where to apply for the AFI Card, check here.

BC Seniors (BC residents 65 years or older) travel free Monday through Thursday except holidays on presentation of a BC Services Card, a BC Gold Care Card (age 65 or greater), a BC Driver’s License, a BC Identification Card, or a Birth Certificate. If you are presenting a Birth Certificate, proof of residency in BC is required. The BC Seniors discount applies only to the passenger fare. More information can be found here.

Gas Tax Rebates

Purchasing fuel in BC means you are paying fuel tax as well. The Ministry of Finance offers a provincial fuel tax rebate for persons with disabilities. The amount of a rebate you can receive depends on the type of fuel your vehicle uses – see the tax rates here.

18.50 cents returned per litre.
The first year does not require this.
The average person receives $200 a year with a maximum of up to $500 per calendar year.

Information on how to apply for the rebate here .

General information on BC’s fuel taxes here.

There is also a federal fuel tax rebate at a return of 1.5 cents per litre. See here for details.

Autoplan Discount

If you have been approved for the fuel tax rebate under the BC government’s Fuel Tax Refund Program for Persons with Disabilities, you could also qualify for a 25% discount on Basic Autoplan insurance , even if you don’t personally drive the vehicle you insure.

For more information, visit the ICBC website or call 1-800-663-3051.

Note: To register visit an Autoplan broker’s office and bring your Fuel Tax Refund Program confirmation letter and registration number, photo ID, a copy of your ICBC vehicle registration and insurance documents.

Eye Exams and Glasses

Inner Harbour Optometry allows individuals with PWDs status to receive eye exams free of charge.

Otherwise, many local optometrists will bill the governmental insurance policies directly – which may not be a discount, but will save someone on PWD time and effort. Click here for information on the policy and local optometrists who bill directly.

Dental Care

Many local dentists will bill the governmental insurance policies directly – which may not be a discount, but will save someone on PWD time and effort. For more information on the policy and local dentists who bill directly email us .

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Disability ID Cards: How and Where to Obtain One

Introduction.

Having an identification card for peoples with disabilities can be a controversial topic.

Is it discrimination?

Is it security to protect your rights?

It is also worth bearing in mind that, in some parts of the world, if someone requires you to prove your disability then they are illegally discriminating against you...

Whatever your thoughts on the topic, some countries/states have them, some countries and states/provinces don't. Some Identity Cards are Government issued, and others by various organisations or service - such as transport.

The list below includes countries and/or states that issue a Disability ID Card - or other form of disability identification. This is by no means a complete list and is a work in progress. If you know of a Country, State, or Province that provides some form of disability identity, please contact us with as many details as you can.

The National Commission for Persons with Disabilities (NCPD) continues to assist the community of persons with disabilities. NCPD proposes the development of a Mobile App for persons with disabilities and their families (PwDaF), in addition to the creation of a Digital Identification Card for Persons with Disabilities . The primary purpose of the App is to serve as a portal whereby Persons with Disabilities and their families can have access to accurate, timely and reliable information with regard to disability-related services and support. The Digital Identification Card for Persons with Disabilities is being proposed in conjunction with the National Insurance Board, and is based upon on the possibility of NIB cards including the word Disability on the cards of persons with disabilities, similar to what is extended for Seniors.

Disability Travel Card:

The Disability Travel Card is for people of all types of permanent disabilities who require the assistance of a support person when travelling with VIA Rail Canada, Greyhound Canada, and Coach Canada. When a cardholder presents the Disability Travel Card when purchasing a ticket for travel with one of the participating companies mentioned above, one support person can accompany them during travel for a reduced fee. The person with the disability (the Disability Travel Card holder) pays regular ticket price.

European Union

To help people with disabilities travel more easily between EU countries, the EU is developing a system of mutual recognition based on an EU Disability Card. The EU Disability Card will ensure an equal access to certain specific benefits, mainly in the areas of culture, leisure, sport and transport. The Card will be mutually recognized between EU countries participating in the system, on a voluntary basis. A pilot was launched in February 2016 in eight EU countries: Belgium, Cyprus, Estonia, Finland, Italy, Malta, Slovenia, Romania.

Update: European Disability and Parking Cards

The Unique ID for Persons with Disabilities (UDID) project in India is being implemented with a view of creating a National Database for Persons with Disability (PwDs) and to issue a Unique Disability Identity Card to each person with disabilities - This ID card is also known as SwavlambanCard. The project will help in streamlining the tracking of physical and financial progress of beneficiary at all levels of hierarchy of implementation from Village level, Block level, District level , State level and National level.

Anyone who receives one of the following benefits from the National Insurance Institute is entitled to receive a "Disability card": general disability pension, attendance allowance, benefit for disabled child, mobility allowance, compensation for victims of ringworm, compensation to polio victims.

Japan issues a disability ID called a 障がい者手帳 (shogaisha techo), or disability passbook, disabled card or disability passport. The shogaisha techo contains the persons name, ID number, date of birth, address, issuing authority, disability type and the severity of disability(s).

U.K. Disabled Identification (DID) Card:

Providing a unique disability initiative improving the lives of disabled people and producing a much needed single recognized National Identification (DID) Card for all disabled people. The disabled identification card launched in 2015 and is run by disabled people or parents and relatives of disabled people. This new style ID card is easy and simple - and just one card.

European Disability Card:

Previously known as Mobility Card , this ID will facilitate traveling to another Member State for persons with disabilities. This card will allow them to access certain discounts for culture, leisure, sport, and transport under the same conditions as the nationals with disabilities of that country and be based on mutual recognition of existing cards - (See European Union above) .

U.K. Diversability Card:

The U.K. Diversability Card is the official discount card for people with disabilities in the United Kingdom. The Diversability Card provides exclusive and market leading discounts with brands, service and entertainment providers.

U.S. Federal Parks and Recreation Access Pass - Each pass covers entrance fees at national parks and national wildlife refuges as well as standard amenity fees.

Free and Discounted Services and Deals for People with Disabilities - List of discounted and free access passes for disabled including; nature and theme parks, museums, cinemas, transportation, as well as other free services, programs, activities and products.

The Interagency Access Pass is a pass for U.S. citizens or permanent residents medically determined to have a permanent disability. The pass grants free lifetime access to over 2,000 recreation sites managed by: Forest Service, National Park Service, Fish and Wildlife Service, Bureau of Land Management, and Bureau of Reclamation.

The Wallet Card Project is a project of The Disability Independence Group, Inc. designed in collaboration with The Coral Gables Police Department (CGPD), and University of Miami Nova Southeastern University Center for Autism and Related Disabilities. (UM-NSU CARD). The Wallet Card Project is partially funded by The Children's Trust, who is dedicated to improve the lives of children and families in Miami-Dade County.

Individual U.S. States

There is no age requirement for a Georgia Disability Identity card, or drivers license symbol, for applicants with a permanent or temporary disability and wish to have a disability symbol, medical information, and or seating/transportation indicators placed on their driver's license or ID card. Eligibility for Placement of the Disability or medical information must be verified by a medical doctor on the DDS-29 - unless the permanent disability is obvious.

The Illinois Secretary of State issues a special state ID card to persons with certain disabilities. Anyone who lives in Illinois and has a qualifying disability under the Act may get this card. The card serves as proof of disability, and can be used whenever proof is needed to access certain services, programs, or activities. The card also serves as a photo ID. For further information and application for a Disability ID Card contact the Secretary of State's Office at (800) 252-8980.

New York State

New York state is now issuing identity cards for people with intellectual and developmental disabilities. A sponsor of the legislation that created the cards, Democratic Assemblyman Angelo Santabarbara, was inspired by his son, who has autism. The free ID cards are designed to help police, firefighters and emergency personnel interact with people who may not be able to communicate effectively.

The Government Benefits and Community Services page contains links to tax credits, disability benefits, and community services, which may be of interest to those affected by GBS, CIDP, and MMN. The responsibility strictly lies with the reader to investigate application criteria and to apply or inquire about any of the tax credits, benefits, or services listed.

Canadian revenue agency.

Service Canada

Canadian Transportation Agency

Easter seals canada.

Tax credits and deductions for persons with disabilities

https://www.canada.ca/en/revenue-agency/services/tax/individuals/segments/tax-credits-deductions-persons-disabilities.html

I want information on:

Disability tax credit
Medical expenses
Disability supports deduction
Child disability benefit
Registered disability savings plan

Disability tax credit (DTC)

https://www.canada.ca/en/revenue-agency/services/tax/individuals/segments/tax-credits-deductions-persons-disabilities/disability-tax-credit.html

The Canada caregiver credit

https://www.canada.ca/en/revenue-agency/services/tax/individuals/topics/about-your-tax-return/tax-return/completing-a-tax-return/deductions-credits-expenses/canada-caregiver-amount.html

Home accessibility tax credit (HATC)

Provincial and territorial tax and credits for individuals

For information on your provincial or territorial tax and credits, see the province or territory that applies to you:

British Columbia
New Brunswick
Newfoundland and Labrador
Northwest Territories

Nova Scotia

Prince Edward Island
Saskatchewan

Persons with disabilities are exempt from paying GST or HST on the following goods and services:

specially equipped motor vehicles
hospital parking
care and supervision services
training plan design services
home delivered meals
medical devices and supplies
recreational programs
home care services

If you paid GST/HST in error, ask the supplier for a refund or credit. If you cannot get a refund from the supplier, apply to the CRA for a rebate.

Medical Expense and Attendant Care Expense Deduction

Applies to individuals who have sustained significant medical expenses for themselves or certain dependants.

Claim allowable medical expenses paid in any 12- month period
Claim all amounts paid, even if they were not paid in Canada
Cannot claim any expense for which they have been or can be reimbursed
For information about how to claim medical expenses, see the General Income Tax and Benefit Guide and the and territorial pages of the forms book.
If medical treatment is not available locally, a person may be able to claim the cost of travelling to get the treatment somewhere else

https://www.canada.ca/en/revenue-agency/news/newsroom/tax-tips/tax-tips-2016/you-have-medical-expenses-you-may-able-claim-them-on-your-income-tax-benefit-return.html

Service Canada offers access to a wide range of Government of Canada programs and services. The section on People with Disabilities provides links to information as well as application forms for grants, benefits, and loans in all areas including training and education, employment, housing, income and legal assistance, saving plans, personal documents, special events, and travel.

https://www.servicecanada.gc.ca/tbsc-fsco/sc-hme.jsp

Canadian Transportation Agency, Government of Canada

The Canadian Transport Agency’s website provides information on accessible transportation and other transport services and guidelines within Canada. Information is provided on air, marine, rail, and inter-provincial bus travel. The Agency’s mandate is to ensure the Canadian Transportation System is accessible to all persons, especially those with disabilities.

https://otc-cta.gc.ca/eng/take-charge-your-travel

Equipment Funding, Easter Seals Society

The Easter Seals Society acts as a third-party funder towards the purchase of special equipment. It has no role in prescribing, recommending equipment or selecting a vendor/contractor.

Easter Seals provides equipment funding in:

Ontario – accessibility aids, bathroom and toileting aids (including incontenence supplies ), communication and writing aids, mobility aids, and orthotics
Alberta – power wheelchairs, scooters, hospital beds, lift assist chairs, porch lifts, stair lifts, and other specialized equipment needed to remain independent
Saskatchewan – recycle loan and repair programs only
Manitoba – wheelchair services and assistive technology support program
Nova Scotia – wheelchairs, assistive devices and other mobility equipment
British Columbia – children only
New Brunswick – recycle loan and repair programs only

https://easterseals.ca/english/

Disability Travel Card, Easter Seals Canada

The Easter Seals Disability Travel Card provides verification to a person with a permanent disability, enabling an adult attendant to receive discounted travel. The card may be used for Greyhound Bus, Via Rail, and Coach Canada.

Call your nearest Easter Seals chapter for information on the Disability Travel Card and for an application form. Applications must be verified by a registered health care provider.

Canadian Red Cross – Transportation Services

Red Cross provides transportation services to help individuals through a fee for service, volunteer driver program. • Services and fees may vary depending on the region • Services are not guaranteed as they are subject to volunteer availability

http://www.redcross.ca/how-we-help/community-health-services-in-canada/community-support-services

Alberta Works

Alberta Works helps unemployed and low-income Albertans meet their basic needs and find jobs.

Services include:

Employment Services – Employment Services help unemployed Albertans explore their career and training options and find jobs.
Income Support – Income Support provides financial assistance to Albertans who do not have the resources to meet their basic needs, like food, clothing and shelter.
Health Benefits – Health benefits include: prescription drugs and essential over the counter medications; eye exams and glasses; dental care; emergency ambulance services; essential diabetic supplies
Child Support Services – free service through Alberta Works to help parents with limited incomes get child support agreements or court orders.

https://www.alberta.ca/income-support.aspx

Voices of Albertans with Disabilities

Voices of Albertans with Disabilities actively promotes full participation in society and provides a voice for Albertans with disabilities.

They provide the following services:

Individual Supports: VAD has specialized expertise and knowledge on services, supports and application forms for persons with disabilities. Individualized (one-on-one) appointments are available at the VAD office
Bursaries and Awards
Accessibility Assessments

https://vadsociety.ca

Drug Coverage and Supplementary Health Benefits, Alberta Health

Government-sponsored supplementary health benefit programs

Alberta Health offers a number of additional health benefit plans for Albertans. Administered by Alberta Blue Cross, these plans are:

Non-Group Coverage – a premium-based plan available to Albertans under 65 years of age and their dependants.
Coverage for Seniors – a premium-free plan available to Albertans 65 years of age and older and their dependants.
Palliative Coverage – for people diagnosed as being palliative and receiving their treatments at home.
Optical Assistance for Seniors- for low-to-moderate incomes seniors to recieve financial assistance for optical services.

For more information on the above health plans, please visit Alberta Blue Cross’ website here .

Note : Alberta Health-sponsored supplementary health benefit plans cover pre-existing health conditions.

Specialized prescription drug coverage

Alberta Health provides coverage for specialized prescription drugs, which includes services through:

Outpatient Cancer Drug Benefit Program
Specialized High Cost Drug Program
Disease Control and Prevention – for the treatment of tuberculosis and sexually transmitted disease.
Alberta Health Services – provides all medically required drugs administered in hospitals, auxiliary hospitals and nursing homes, at no direct cost to the patient.

Many disease modifying drugs for multiple sclerosis are eligible for special authorization to be covered by the ministry’s supplementary health benefit programs above. Special authorization request forms are completed by physicians and reviewed by clinical pharmacists. Prior approval must be granted to ensure coverage by special authorization.

https://www.ab.bluecross.ca

Residential Access Modification Program (RAMP)

The Residential Access Modification Program (RAMP) provides grants to help lower-income Albertans with mobility challenges modify their homes so they can enter and move around more easily.

You can apply for a RAMP grant for up to $7,500 annually and up to a maximum of $15,000 within a 10-year benefit period.

Eligibility:

All wheelchair users, regardless of age, who meet program criteria (homeowner, tenants, and people living with family).
Canadian citizens or permanent residents who have lived in Alberta for 90 continuous days and have a valid Personal Health Number
Aboriginal people living off- and on-reserve .
People with the following progressive neuro-degenerative diseases like multiple sclerosis
Seniors aged 65+ who are using a wheelchair or a 4-wheel walker on an ongoing basis.
More than one wheelchair user per household may apply for a RAMP grant. However, the applications must be for separate modifications on the same property.

https://www.alberta.ca/residential-access-modification-program.aspx

Disability Related Employment Supports (DRES)

DRES funding is available to pay for supports that help Albertans overcome barriers to education or employment caused by a disability.

DRES is offered in three categories:

Job Search Supports

Job search supports assist Albertans with disabilities aged 16 and older seek employment. The supports may include a sign language interpreter so that an individual with a hearing impairment can attend a job interview.

Workplace Supports

Workplace supports assist Albertans with disabilities aged 16 and older make a successful transition into the workplace, maintain employment, and enable their full participation in the workforce. The supports may include a job coach, worksite modification or assistive technology.

Educational Supports

Education supports assist learners with disabilities who are out of the kindergarten to grade 12 school system, prepare for employment through post-secondary education, basic skill training, academic upgrading or labour market programs. The supports may include sign language interpreters, tutors, note takers, and assistive technology such as software programs specific to the disability.

https://www.alberta.ca/disability-related-employment-supports.aspx

Assured Income for the Severely Handicapped (AISH )

AISH provides financial and health benefits to eligible Albertans with a disability.

You may receive:

monthly living allowance – money to pay for your living costs such as food, rent and utilities
monthly child benefit – money to assist you with raising your dependent children
health benefits – assistance to cover health needs for you, your spouse or partner and your dependent children
personal benefits – money over and above your monthly living allowance for specific needs such as a special diet or assistance in an emergency

You may be eligible if:

you have a disability that substantially limits your ability to earn a living
your disability is likely to remain permanent
there’s no training, rehabilitation or medical treatment that will help you to work enough to earn a living
you’re at least 18 years old and not eligible to receive an Old Age Security pension
you live in Alberta and are a Canadian citizen or permanent resident
you aren’t in a correctional facility or some mental health facilities such as Alberta Hospital Edmonton
you meet financial eligibility criteria

https://www.alberta.ca/aish.aspx

BC’s Fuel Tax Refund Program for Persons with Disabilities

https://www2.gov.bc.ca/gov/content/taxes/sales-taxes/motor-fuel-carbon-tax/refund-disabilities

HandyPASS & TaxiSaver Programs, BC Transit

https://bctransit.com/victoria/fares/handypass

ICBC Disability Discount

The Disability Discount offers a savings for persons with a disability who own/lease a car and who are qualified for the BC government Fuel Tax Refund Program for Persons with Disabilities. Your vehicle must be rated either for pleasure use, to & from work, business use or certain recreational and commercial uses. Eligible applicants receive a 25% discount on the cost of Basic Autoplan even if they are not the one driving the vehicle they are insuring.

https://www.icbc.com/insurance/Pages/Default.aspx

Manitoba Pharmacare Program

Pharmacare is a drug benefit program for eligible Manitobans, regardless of disease or age, whose income is seriously affected by high prescription drug costs.

Pharmacare coverage is based on both your total family income and the amount you pay for eligible prescription drugs. The total family income is adjusted to include a spouse and the number of dependents, if applicable.

Each year you are required to pay a portion of the cost of your eligible prescription drugs. This amount is your annual Pharmacare deductible. Pharmacare sets your deductible based on your adjusted family income.

You qualify for the Manitoba Pharmacare program if you meet all of the following criteria:

You are eligible for Manitoba Health, Seniors and Active Living coverage.
Your prescriptions are not covered by other provincial or federal programs.

https://www.gov.mb.ca/health/pharmacare/index.html

Employment and Income Assistance (EIA)

The Employment and Income Assistance Program (EIA) provides financial help to Manitobans who have no other way to support themselves or their families. This includes benefits from the Rent Assist Program that helps with housing costs. For people who are able to work, EIA will help them go back to work by providing supports to employment.

https://www.gov.mb.ca/fs/eia/index.html

Get Your Benefits

Get your benefits is a publication developed by the Manitoba College of Family Physicians and the Winnipeg Health Sciences Centre.

It provides a summary of information on many services available to Manitobans, such as:

Information on filing taxes
Employment & income assistance
Services for families with children
Resources for persons LIVING with disabilities
Resources for seniors and 55 plus
Addiction Services
Health Needs
Mental Health services
Resources for First Nations
Resources for Newcomers to Canada
Food & housing etc.

https://www.gov.mb.ca/health/primarycare/providers/getyourbenefits.html

Citizen rebate programs are available to Nova Scotians who qualify

Energy Rebate Program
Property Tax Rebate for Seniors
Heating Assistance Rebate Program
First-Time Home Buyers Rebate
Rebate of NSST on Motor Vehicle for Individual With Loss of Use of Both Lower Limbs
Rebate Related to HST on Motor Vehicle for Individual With Loss of Use of Both Lower Limbs
Rebate Related to HST on Computer – available on a computer purchased by/for an individual who is physically, visually or hearing impaired or mentally challenged
Rebate Related to HST on a Heritage Property

Ontario Disability Support Program (ODSP)

The Ontario Disability Support Program (ODSP) is essentially comprised of two programs: Income and Employment Supports.

ODSP Income Supports:

The program provides financial assistance to people with disabilities who are 18 years of age or older, qualify financially (see below) and have a substantial physical or mental impairment that is continuous or recurrent and is expected to last one year or more.

Candidates may also qualify if…

They receive disability benefits under the Canada Pension Plan
They are 65 or older and are not eligible for Old Age Security (OAS)
They live in a psychiatric facility
They live in a facility under the Development Services Act or in a home under the Homes for Special Care Act

Candidates may not qualify financially if…

They are single and have over $5,000 in cash, RRSPs, or insurance policies
They have a spouse or common-law partner and have over $7,500 in cash, RRSPs or in insurance policies
They have children and a spouse or common-law partner and have over $7,500 + $500 (for each child) in cash, RRSPs or insurance policies

ODSP Employment Supports can help with:

Planning and preparing for a job – could also include training;
Technical aids ranging from mobility devices and reading aids to adapted computers – and the training to use them;
Interpreter, reader, note taker, and intervener services;
Job coaching and help with job searches; and
Transportation assistance while you are training for a job. An individual may be eligible if they have a physical or mental disability that is expected to last a year or more and, as a result, makes it hard for them to find or keep a job. They do not need to be receiving ODSP Income support to be eligible for Employment Supports. If they are eligible or receiving disability or rehabilitation benefits from other public or private sources, they may not be eligible for the program. People on Ontario Works are not eligible.

https://www.mcss.gov.on.ca/en/mcss/programs/social/odsp/contacts/index.aspx

Ontario Works (OW)

Ontario Works helps people who are in financial need. It offers two types of assistance:

income support to help with the costs of basic needs, like food, clothing and shelter
health benefits for clients and their families
workshops on resume writing and interviewing
job counselling
job-specific training
access to basic education, so clients can finish high school or improve their language skills

https://www.mcss.gov.on.ca/en/mcss/programs/social/ow/index.aspx

Ontario Drug Benefit Program (ODB)

The Ontario Drug Benefit covers most of the cost of more than 4,300 prescription drugs.

The ODB also helps you pay for:

allergy shots and Epipen (used in response to severe allergic reaction)
some products used in monitoring and testing for diabetes
some prescribed over-the-counter drugs under specific circumstances (e.g. Ibuprofen 200mg, Ferrous sulphate 300)
some nutrition products
some drugs used in treatment of HIV/AIDS
some drugs used in palliative care

ODB is for the following groups of people:

People over the age of 65
Residents of long-term care facilities and Homes for Special Care
People receiving professional services under the Home Care program (Community Care Access Centre)
People receiving social assistance – Ontario Works and Ontario Disability Support Program (ODSP)
Trillium Drug Program recipients Ontario Drug Program recipients may be asked to pay a portion of drug costs at the Pharmacy.

https://www.ontario.ca/page/get-coverage-prescription-drugs

Assistive Devices Program

Ministry of Health and Long-Term Care Assistive Devices Program funds over 8,000 separate pieces of equipment or supplies in the following categories :

Prostheses;
Wheelchairs/mobility aids and specialized seating systems;
Enteral feeding supplies;
Monitors and test strips for insulin-dependent diabetics (through an agreement with the Canadian Diabetes Association);
Hearing aids;
Insulin pumps and supplies for children;
Respiratory equipment;
Orthoses (braces, garments and pumps);
Visual and communication aids ( ex. adaptive peripherals, artificial larynges, communication boards, mounting systems, signalling aids, teletypewriters for the speech impaired, voice amplifiers, voice output devices,voice prostheses, writing aids)
Oxygen and oxygen delivery equipment, such as concentrators, cylinders, liquid systems and related supplies, such as masks and tubing

Eligibility Criteria:

Anyone with a long-term communication disability who requires the use of a communication aid for six months or longer
Must be eligible for Ontario Health Insurance
Must first be assessed at an ADP-designated (Assistive Devices Program) communication centre to determine eligibility to obtain funding for a communication display, computer or high-tech speech aid
First time applicants must be seen by a medical doctor

The doctor will confirm the need for a communication aid and write a medical diagnosis on the second part of the ADP form

https://www.ontario.ca/page/assistive-devices-program

Assistive Devices Program, March of Dimes Canada

https://www.marchofdimes.ca/en-ca/programs/am/adp

Home and Vehicle Modification Program, March of Dimes Canada

Funding is provided by the Ontario Ministry of Community, Family and Children’s Services. They provide up to $15,000 towards the cost for those who meet eligibility criteria.

Modifications are intended to eliminate imminent life safety risks, prevent hospitalization/institutionalization, permit discharge from a hospital/institution and avoid loss of employment and income.

Residents of Ontario who are over 18 years of age and have a physical disability expected to last one year or more.
Financial criteria must also be met; income limits vary

https://www.marchofdimes.ca/en-ca/programs/am/hvmp

Attendant Care, March of Dimes Canada

Funded by the Ontario Ministry of Health and Long Term Care, MOD attendants deliver one-on-one care to people over the age of 16 in their homes, schools or workplaces. Attendant Services are available to persons with permanent physical disabilities who have the ability to self-direct their care.

They can help with daily activities such as:

Taking medication
Personal grooming and hygiene
Rising and retiring
Dressing and undressing, bathing and washing
Transferring, preparing meals
Toileting, bowel/bladder services
Ventilator and tracheotomy services
Range of motion exercises
Essential communication tasks
Laundry, housekeeping, shopping and banking
Taking day trips outside the home, for appointments, special events or leisure activities

https://www.marchofdimes.ca/en-ca/programs/acsh/attendantcare

Housing Programs, Province of Prince Edward Island

The Seniors Safe @ Home Program allows seniors to access a lifetime grant of up to $5,000 to make the modifications necessary to ensure they are safe and healthy in their homes and enable them to maintain independence. The grant amount is determined based on income. To qualify for the grant, the modifications must support people aged 60 and over in their everyday activities.
The Seniors Home Repair Program provides assistance to low and moderate-income seniors to make necessary repairs to one of the major components of the physical structure (for example, the roof, furnace, windows and doors). This program is not meant for cosmetic repairs or renovations. The repairs must be essential to the structure of the building as well as to health and safety. Applicants must be 60 years of age or older. The program will contribute 50 per cent of the cost of eligible repairs to a maximum of $2,000.
PEI Home Renovations Program provides up to $6,000 to low income Islanders to complete renovations to one, or more, of the following areas: Heating; Electrical; Structural; Plumbing; or Fire Safety.
Renovation Program for Persons with Disabilities provides up to $8,000 for individuals with a permanent disability who require renovations to their home to accommodate their disability.
The Family Housing Program provides quality rental housing units for families who may not otherwise be able to obtain adequate housing. The program provides housing for Island families with low incomes, poor housing conditions or other special circumstances. Rent is 25 per cent of the tenant’s income.
There are seniors housing apartment-style rental units in 33 communities across the province. Islanders aged 60 and older are eligible for assistance. Islanders who are 55 and older who have a disability are eligible to apply and will be given consideration based on the availability of seniors units. Tenants are selected based on their level of need. Staff consider their income, assets, health, age and present housing. Rent is 25 per cent of the tenant’s income.

https://www.princeedwardisland.ca/en

Special Assistance Program, Government of Newfoundland and Labrador

The Special Assistance Program is a provincial program which provides basic medical supplies and equipment to assist with activities of daily living for individuals living in the community who meet the eligibility criteria for the program. Benefits of the program include:

medical supplies (such as dressings, catheters and incontinent supplies),
oxygen and related equipment and supplies,
Orthotics such as braces and burn garments, and
Equipment such as wheelchairs, commodes or walkers.

https://www.gov.nl.ca/hcs/personsdisabilities/fundingprograms-hcs/

Héma Québec

https://www.hema-quebec.qc.ca/index.en.html

SASKATCHEWAN

Saskatchewan Income Support (SIS)

The Saskatchewan Income Support Program (SIS) is a program for families and individuals who, for various reasons, including disability, illness, low income or unemployment-cannot meet their basic living costs. Circumstances are assessed every month so the amount paid may change to reflect unexpected changes.s

Types of financial assistance that may be available if a person is eligible include:

Basic Benefit: food, clothing, travel, personal and household items
Shelter Benefit – includes rent, mortgage payments, utilities, taxes and all other shelter-related costs
Household Health and Safety Benefit up to $500 to help replace household items or set up a new residence due to a disaster or interpersonal violence. An additional shelter Stabilization Benefit($150/month) can be provided to support clients who have difficulty maintaining stable housing.
Short Term Emergency Assistance may be considered to address emergency situations that are unforeseen and when failing to do so would result in harm.
Prescribed Diet Benefit for clients whose medical conditions require additional nutritional supplements or food. The benefit ranges from $50 to $150 depending on the conditions.
Travel Benefit outside of community for medical purposes, at pre-determined rates for mileage, meals and shelter.
Alternate Heating Benefit ($130/month) can be provided for clients who reside in a household where natural gas is not accessible and are required to heat their home with an alternate heat source.
Employment and Training Benefit ($140) to help with costs of starting a career or beginning a training program.
Children’s Benefit ($400) for a parent who is not eligible to receive the Canada Child Benefit for food, clothing, household items, and other child-related costs.
Child Care Benefit ($30/day) to help in the short term when looking for employment or going to a job interview.
Relocation Benefit of $200 or $300 depending on household size to assist with moving costs due to health and emergencies, evictions for reasons beyond client’s control, starting a job outside of the community or finding a more affordable place to live within the Shelter Benefit rates.
Travel Benefit outside of the community for job interviews or beginning training/employment at pre-determined rates for mileage, meals and shelter.
Security Deposit can be provided up to amount of the Shelter Benefit.
Funeral Benefits will be provided to support the costs of funerals

Eligibility

Any person who needs financial help can apply for income support. You may be eligible if the following apply to you (and your spouse/partner, if you have one):

you are a Canadian Citizen, permanent resident or have refugee status;
you are living in Saskatchewan;
you are 18 years or older;
you have no income or low income; and
you have explored every other reasonable way to support yourself, including employment, seeking child support, etc.

https://www.saskatchewan.ca/residents/family-and-social-support/financial-help/saskatchewan-income-support-sis

Saskatchewan Extended Benefits and Drug Plan

In addition to the normal coverage, additional benefits are available to persons who are: residents registered with the Sask. Aids to Independent Living (SAIL) Program, chronic end-stage renal disease patients, or cystic fibrosis patients; Sask. Assistance Plan beneficiaries; or registered to Palliative Care Program.

https://www.saskatchewan.ca/residents/health/prescription-drug-plans-and-health-coverage/extended-benefits-and-drug-plan

Saskatchewan Assured Income for Disability (SAID)

The Saskatchewan Assured Income for Disability (SAID) is an income support program for people with significant and enduring disabilities.

It offers individuals the dignity of greater choice of services and participation in their community.

Government and members of the disability community continue to work together to make improvements to the SAID program – to make improvements to funding and service delivery.

https://www.saskatchewan.ca/residents/family-and-social-support/people-with-disabilities/income-support-for-people-with-disabilities

Adapt a Home for a Person Experiencing Disability, Saskatchewan Housing Corporation

Eligible homeowners and rental property owners may receive a forgivable loan of up to $23,000. For modifications to their residence to assist with daily living. Examples: ramps and lifts for wheelchairs/scooters, widening doorways, remodeled bathroom facilities, air purifiers, interior lighting modified. Prior approval is required by Sask. Housing Corp. before any renovations/modifications begin.

https://www.saskatchewan.ca/residents/housing-and-renting/home-repairs-and-renovations/adapt-a-home-for-a-person-with-a-disability

We're not around right now. But you can send us an email and we'll get back to you, asap.

About the Access 2 Card Program

The award-winning Access 2 Program is a collaborative partnership between Easter Seals and over 500 movie theatres, cultural attractions, entertainment venues, and recreation facilities across Canada. Designed for people of all ages who have a permanent disability and require the assistance of a support person, the goal of the Access 2 Program is to improve social inclusion and provide access to entertainment, cultural and recreation opportunities and experiences without any added financial burden.

When an Access 2 cardholder (the individual with the permanent disability) presents their valid Access 2 Card at any participating venue partner, their support person receives free admission; the cardholder pays regular admission.

Since launching in 2004, the Access 2 Program has emerged as a national leader in promoting and celebrating social inclusion and opportunities for active social participation amongst the disability community in Canada. Just as important, the Access 2 Program has also been at the forefront of raising awareness about the importance of accessible spaces, equal opportunity, and working collaboratively to create a more inclusive, more accessible Canada.

Applying for an Access 2 Card

In order to successfully apply for an Access 2 Card, you must have a permanent disability that necessitates the assistance of a support person. As part of the application process for new (first-time) applicants, you will be required to have an authorized healthcare professional verify that you have a permanent disability that requires you to have a support person.

To apply for a new Access 2 Card, renew your existing or expired Access 2 Card, or to replace your lost or stolen Access 2 Card, please click on the link below:

Please note that there is a small administration fee when applying for an Access 2 Card. The cost is $20 for a Card valid up to 3 years, or $30 for a Card valid up to 5 years.

Using the Access 2 Card

Simply present your valid Access 2 Card when purchasing tickets with your support person at any participating Access 2 Program venue. As the Access 2 cardholder, you will pay regular admission and your support person will receive free admission.

The Access 2 Card is accepted at a wide range of entertainment, cultural and recreation venues, as well as festivals, concerts, and special events in all 10 provinces, the Yukon and the Northwest Territories. Click on the link below for a list of participating venues.

Learn More About the Access 2 Program

For more information about the Access 2 Program, including specific details on how to apply for an Access 2 Card, payment options, and answers to some frequently asked questions, please visit www.access2card.ca .

Easter Seals Canada 40 Holly St, Suite 401 Toronto, Ontario M4S 3C3

Phone : (416) 932-8382 Toll Free : (877) 376-6362 Fax : (416) 932-9844 Email : [email protected]

We apologize for any inconvenience this may cause.

We will also be closed on Monday, September 30th, in recognition of Canada’s National Day for Truth and Reconciliation.

We look forward to assisting you when we reopen on Tuesday, October 1st.

Dealhack Guides

Canadian Persons With Disabilities (PWD) Discount Guide: The Ultimate List

March 7, 2022
11 minute read

The Dealhack Canadian Persons With Disabilities Discount Guide is the result of our quarterly survey of discounts and support programs for persons with psychological, psychiatric, or cognitive disabilities. Every 3 months, our team independently verifies each and every PWD discount on this list. We also add more brands to the list regularly when we come across them.

The list currently includes more than 40 store brands and government agencies conveniently broken down into 7 categories. You can also save or print the list to use as a handy reference.

Download the Canadian Persons With Disabilities Discounts & Services List in PDF format here.

Take note that in addition to the discounts listed below, many stores and services across Canada offer informal discounts to persons with disabilities (PWDs). When buying something, always be sure to ask the store associate if they offer discounts to PWDs, and don’t forget to bring your valid government ID and any documentation (medical certificate, disability card, etc.) that provides proof that you have a disability.

Go to: Discount Programs , Government Services , Car Rental Discounts , Cinema & Theatre Discounts , Insurance & Tax Discounts , Museum & Park Discounts, Travel Discounts .

Discount Programs for Canadian PWDs

Access 2 Card Program : The Access 2 Entertainment Card was created by Easter Seals for PWDs. Members who present their valid Access 2 Entertainment Card when buying tickets at participating movie theatres and theme parks across Canada will pay the regular admission fee, and free entrance is offered to their support person. Application for the Access 2 Entertainment Card costs $20 for a 3-year membership and $30 for a 5-year membership ( source ).

Disability Travel Card Program : The Disability Travel Card was created by Easter Seals and is available for all persons with a permanent disability accompanied by a personal assistant in Canadian public transportation systems such as Coach, Greyhound, Motor Coach, and VIA Rail. Cardholders will pay the full ticket price and one support person will receive a discount on the adult fare. Click here to download the application form ( source ).

Telus : Persons with disabilities can apply for the Tech for Good and Internet for Good programs from Telus Canada. Present valid documents to confirm eligibility ( source ).

Government Services for Canadian PWDs

Alberta Human Services : The government of Alberta province offers various financial aid assistance and support programs for residents with disabilities. Contact them at 310-0000 or 780-427-2711 or visit their official website ( source) .

At Home Program : British Columbia residents who have children with special needs or a permanent disability can apply for the At Home Program (AHP) of the BC Ministry of Children and Family Development (MCFD). They the child or teenager with a disability must meet the requirements in order to qualify for PharmaCare, medical equipment, and other benefits as provided by AHP ( source ).

British Columbia Disability Assistance : Residents of British Columbia can apply for the Disability Assistance Program created by the BC Ministry of Social Development and Poverty Reduction (MSDPR). They must be 18 years old and above with a mental or physical disability that might last for more than two years and restricts them from performing day-to-day activities without the help of an assistive device, support person, or support animal. They must also meet the eligibility requirements for financial assistance as defined by the MSDPR ( source ).

Manitoba Employment and Income Assistance for PWDs : Residents of Manitoba who have disabilities that prevent them from earning enough income can apply for the Employment and Income Assistance Program (EIA). Single grants for medical supplies and payments for rent may also be requested aside from funding for basic living expenses. Call 204-948-4000 or 1-877-812-0014 for inquiries or visit your local EIA office ( source ).

New Brunswick Disability Support Program : The Government of New Brunswick offers personal, residential, and technical assistance to residents who are 19-64 years old with a permanent disability. Visit your nearest Social Development office for eligibility inquiries and application procedures ( source ).

Nova Scotia Disability Support Program : The Nova Scotia Department of Community Services offers financial aid and other assistance to residents with disabilities through the Disability Support Program (DSP). Visit your local office or call them using the phone numbers 1-800-670-4357 or 1-877-404-0867 ( source ).

Ontario Disability Support Program : PWDs who live in Ontario can receive financial support or career opportunities when they join the Ontario Disability Support Program (OSDP). Eligibility requirements must be met in order to begin the application process. For inquiries, call the Ministry of Children, Community, and Social Services at 416-325-5666 or 1-888-789-4199 ( source ).

Prince Edward Island AccessAbility Supports : Residents of Prince Edward Island who have a permanent disability can apply for the AccessAbility Supports program to receive financial aid, housing and community support, personal assistance, and caregiver services. Call 1-877-569-0546 ( source ).

Program for Hunters and Anglers with a Disability : The Program for Hunters and Anglers with a Disability (PHAD) was created by the Department of Fisheries and Land Resources to allow PWDs to practice hunting and angling activities in Newfoundland and Labrador. The application form can be downloaded here and must be filled up by the person with a permanent disability together with a licensed healthcare provider ( source ).

Saskatchewan Assured Income for Disability : Residents of Saskatchewan who have a permanent disability can apply for financial support through the Saskatchewan Assured Income for Disability (SAID) program. For inquiries on eligibility and applications, call 1-888-567-7243 or visit the nearest or visit your local Ministry of Social Services office ( source ).

Yukon Services for People with Disabilities : The Government of Yukon offers education programs, community and economic assistance, supplementary allowance, home and family support, and other services to residents with disabilities ( source ).

Car Rental Discounts for Canadian PWDs

Enterprise Canada : Enterprise Canada allows persons with disability to rent a car if they are accompanied by a support person with a valid driver’s license who will drive the car for them. No additional fees will be charged for the support person but age restrictions and other basic qualifications for car rentals still apply ( source ).

Hertz Canada : Hertz Canada offers assistive devices such as spinner knobs, hand controls, and accessible parking to customers with physical disabilities. For reservations, call 1-800-263-0600 (worldwide) 1-800-263-0678 (Quebec), or 416-620-9620 (Toronto). Persons with physical or visual disabilities who want to rent a car can be accompanied by a personal driver who is at least 25 years old ( source ).

Cinema & Theatre Discounts for Canadian PWDs

Cinémas Ciné-Entreprise : Canadian persons with disabilities who have Access 2 membership can show their card at any Cinémas Ciné-Entreprise theatre in Quebec to receive free admission for their support person. Call 1 (888) 581-5757 ( source ).

Cineplex: Cineplex offers free admission to one support person for each guest with a disability who has an Access 2 Entertainment Card. Assistive devices are also available for borrowing at select theatres ( source ).

Imagine Cinemas : Guests with a disability are can bring their support animals and assistive devices to Imagine Cinemas. The Lakeshore theatre in Tecumseh, Ontario offers free rental of hearing aids and other aid devices. Access 2 Entertainment Cards are accepted at all locations ( source ).

Landmark Cinemas : Support persons of guests with a disability receive free admission at participating Landmark Cinemas locations in Alberta, British Columbia, Manitoba, and Ontario if they can present a valid Access 2 Entertainment Card ( source ).

Magic Lantern Theatres : Canadians with disabilities who are Access 2 members are eligible for free admission for their support person at Magic Lantern Theatres in Alberta and Saskatchewan. Cardholders will pay the regular ticket price for themselves ( source ).

Rainbow Cinemas : Rainbow Cinemas offers free admission to the support person of each guest with a disability when they show their valid Access 2 Entertainment Card at all participating locations in Ontario and Saskatchewan. Contact your nearest theatre for more details ( source ).

Insurance & Tax Discounts for Canadian PWDs

ICBC : ICBC offers a 25% discount on the basic Autoplan to persons with disability who are 16 years old and above. To qualify, they must apply to the Ministry of Finance’s Fuel Tax Refund Program for Persons with Disabilities. Restrictions apply ( source ).

Retraite Quebec : Residents of Quebec who have contributed enough to the Québec Pension Plan (QPP) are eligible for disability benefits from Retraite Quebec if they are under 65 years old. PWDs under private pension plans who are no longer active members are eligible for a refund. Owners of locked-in retirement accounts (LIRA) can refund them via lump sum or divided payments when they provide a medical certificate of their disability ( source ).

Revenu Quebec : Residents of Quebec who have a permanent disability are exempted from paying taxes on select assistive devices and services. They can also request tax rebates on select automobile purchases and the installation of automatic door openers. Registered retirement savings plan (RRSP) dependents are exempted from certain tax rules on the Lifelong Learning Plan (LLP) and Home Buyers’ Plan (HBP) ( source ).

Museum & Park Discounts

Art Gallery of Ontario : The Art Gallery of Ontario offers free admission to the support person of guests with a disability. Wheelchair rentals are available for free upon reservation when you bring a valid photo ID. Assistive devices, medical equipment, and service animals are also allowed as long as certain rules are observed ( source ).

BC Parks : Canadian persons with disabilities can camp for free at BC Parks when they are part of the MSDPR Disability Assistance Program , the MCFD At Home Program , or Disability Income Assistance from Indigenous Services Canada (ISC). They must bring one valid government-issued ID and, depending on which program they are part of, either an original copy of their Release of Information Form for the current calendar year (from MSDPR and ISC) or a Letter of Eligibility from the MCFD ( source ).

Canada’s Wonderland : Canada’s Wonderland offers a special boarding pass to guests with a disability and up to 3 companions. Guests with Access 2 Entertainment Cards no longer need to pay the admission fee for their support person. Other accessibility features include 1-day wheelchair rentals, alternate ride entrances, braille handbooks, and special dressing rooms ( source ).

Casa Loma : Persons with disability do not need to pay admission fees for their support person at Casa Loma. The East Parking Lot has a special drop-off point for PWDs and two wheelchair-accessible spots are available in the West Parking Lot. Mobility devices are available for rent with no extra charges. Support animals are allowed on the estate grounds and in select inside areas ( source ).

CN Tower : Guests with disabilities who visit the CN Tower in Downtown Toronto can request braille menus in the 360 Restaurant. Wheelchairs are available for rent and can be used on EdgeWalk. The colors used inside the premises do not confuse guests who are visually challenged ( source ).

MarineLand : PWDs are eligible for admission discounts at MarineLand Canada in Niagara Falls, Ontario. Access 2 cardholders can receive discounts while their support person or companion must pay the regular admission fee. Wheelchair rentals are available near the entrance. Call 905-356-9565 or contact [email protected] for more details ( source ).

Niagara Parks : Niagara Parks is offering full accessibility TO most attractions. Areas with limited accessibility such as White Water Walk and Journey Behind the Falls have a 10% PWD discount. Guests with an Accessible Parking Permit receive special parking privileges. Restrictions apply ( source ).

Ontario Science Centre : The Ontario Science Centre offers free admission to support Canadian persons with disabilities. Bring a valid Access 2 Entertainment Card or Easter Seals Disability Travel Card. Large print guides, listening devices, and wheelchairs are available for use on-site. Service animals are allowed inside ( source ).

Ripley’s Aquarium of Canada : Ripley’s Aquarium of Canada offers free entrance to the support person of guests with a disability who are Access 2 members. Free parking and wheelchair rentals are also provided, and support animals are allowed inside the premises ( source ).

Royal Ontario Museum : PWDs can request a support person at Royal Ontario Museum or present their Access 2 Entertainment Card to receive free admission for their accompanying personal assistant. Assistive devices and wheelchair rentals are available for free and support animals are allowed in public spaces ( source ).

Toronto Zoo : The Toronto Zoo offers a discount package for guests with a disability. Members of the Access 2 program can show their card at the ticket booth to get a 50% discount for themselves and free admission for their support person MagnusCards app users can also access special card decks when visiting the zoo ( source ).

Vancouver Aquarium : Canadian persons with disabilities can request a 50% admission discount at Vancouver Aquarium. Guests accompanied by a support person will pay the full entrance fee but their attendant will receive free admission. Access 2 Entertainment Cards are accepted and assistive devices are available for rent ( source ).

Travel Discounts for Canadian PWDs

Air Canada : Air Canada offers medical assistance and special accommodations to Canadian persons with disabilities, allergies, and those who require a service animal or support person during their travels ( source ).

BC Ferries : Residents of British Columbia who have a permanent disability can get a PWD discount at BC Ferries when they present one valid photo ID and a Disabled Status Identification (DSI) card. Assistive devices and accessible services are available for reservation when you call 1-888-223-3779 ( source ).

Greyhound : Greyhound Bus Lines offer one personal attendant or one service animal for no extra charges to PWDs. Services and aid devices are available for hearing-impaired, vision-impaired, and mobility-impaired passengers. Call 1-800-752-4841 at least one day before your trip ( source ).

Halifax Transit: Members of the Canadian National Institute for the Blind (CNIB) are eligible for free bus and ferry rides from Halifax Transit. Bring your valid CNIB card ( source ).

Porter Airlines : Porter Airlines offers special seating and boarding assistance to PWDs. No extra fee is charged for onboard personal mobility aid devices and one support person accompanying the passenger. Call 1-855-542-3707 at least 24 hours before your flight or email [email protected] ( source ).

VIA Rail : Passengers with reduced mobility and speech or hearing impairment are eligible for priority boarding and special assistance at VIA Rail Canada when they call 48 hours before their trip and bring a valid medical certificate. One support person who is 12 years old and above can accompany each passenger with A disability for free ( source ).

WestJet : WestJet and WestJet Encore flights within Canada offer free base fares to the support person of passengers who have disabilities. The personal attendant must be over 18 years old and will still pay any applicable airport taxes and travel fees ( source ).

Enjoy your Discounts!

Feel free to share this list to help more PWDs and persons with special needs. If you know about any discounts we missed, please let us know in the comments below!

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Dealhack Canada

Dealhack, led by a group of seasoned e-commerce experts, operates an advanced deal search engine and browser extension. With over a decade of experience, our team specializes in meticulously sourcing and authenticating promo codes, sales, and valuable shopping advice from thousands of popular retailers, dedicated to optimizing your online shopping experience. If you know of a great promo code, sale, or shopping tip we can share, please email [email protected], where it will be evaluated and potentially shared with our network of savvy shoppers.

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10 comments.

Hi there if possible –can you let people with a disability know of discounts when renting a car that might be available – I was told that odsp of ontario has a discount corporate rate but its employees – why doesnt enterprise offer the same to people who have a disabiity – it would help a lot.

Every province in Canada has Income Support program for people with PWD except for Alberta, it’s messed up. Instead of creating a program for PWDs, AB Supports provides health coverage & income assistance for young adults age 21 under, makes no sense when students are usually covered under Parents health care plan or Social Services, and the whole 9 yards for Refugees!!! Nothing for people born & raised inn Canada.

TELUS https://www.telus.com/en/social-impact/connecting-canada/people-with-disabilities/application

TD Bank also has a no fee account.

How I can apply for the card? I couldn’t find the application link?

Hi, Saif. May I please know card are you referring to?

If you want to apply for the Access 2 card, here is the link to their website. https://access2card.ca/get-your-card/ If you are referring to the Disability Travel Card, the application can be found here. https://www.eastersealsbcy.ca/wp-content/uploads/2021/05/Disability-Travel-Card-Application-Form-EN.pdf

If you are asking about the PWD ID, you should contact your local government office.

I need someone help me to go for shopping.how can I ask a helper ?

I am on Odsb program. How can I ask a social worker to help me?

Hi Nil, In Ontario, you can call 310-2222 to inquire about your need. Or visit this link for more information: https://www.ontario.ca/page/home-community-care Hope that helps.

Most ski hills also have a 50% discount to ski. Some hills also give 50% if you need a companion.

Not many discounts at all in New Brunswick.Is anyone working on that..

disability travel card canada

IMAGES

VIDEO

COMMENTS

Language selection

Travelling with disabilities

Services and information

Canadian Air Transport Security Authority (CATSA)

International Transport Forum (ITF)

Travel Advice and Advisories

Registration of Canadians Abroad

Travel insurance

Living abroad

Get cyber safe

Using data plans outside Canada

While you're away

Health and safety outside Canada

Advice for different types of travellers

2SLGBTQI+ travellers

Dual citizen travellers

Women travellers

Student and youth travellers

Coming back

Returning to Canada

Travel documents

Disability Travel Card

Head Office

Language selection

Travellers Travelling with a disability

How the CBSA can help with your border crossing

Know your rights

Related links

Program Overview

Join our Mailing List

Easter Seals – THE DISABILITY TRAVEL CARD

Language selection

Take Charge of Your Travel: A Guide for Travellers with Disabilities

Introduction

How to use this guide

Planning is key

Finding information

Canadian standards for accessible transportation

Travelling outside Canada

Take charge through your plan

Advance notice and information and documents to support a service request

Making arrangements to receive help

Seats and cabins

Allergy buffer zones

Mobility aids and assistive devices

Arranging ground transportation

Service dogs

The terminal

Getting information about the terminal

Curbside assistance when you arrive at the terminal

Moving through the terminal

Checking in

Mobility aids at the terminal

Security screening

Seating and layout

Announcements

Meals or snacks

On-board wheelchairs and access to washrooms

Onboard entertainment

Disembarking

Retrieving your mobility aids

Border clearance

Curbside assistance when you are leaving the terminal

Ground transportation to your destination

Resolving problems

We’re here to help

Annex A – Reservation checklist for persons with disabilities: A step-by-step guide for planning your travel

Information you should know about your trip

Accessible services for persons with disabilities

2) Information in alternative format on

3) Seating that meets your needs

4) Cabin on train or ferry

5) Accommodation for a severe allergy

6) Support Person

7) Carriage of a mobility aid

8) Carriage of a service dog

9) Carriage of a small assistive device

10) Use of gaseous oxygen or portable oxygen concentrator on board and/or in terminals

11) Assistance with registration at check-in counter

13) On arrival, assistance to transfer to a passenger mobility aid