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Reasonable expenses that are a direct result of a change in your voyage or itinerary made by Princess Cruises may be submitted for consideration for reimbursement.

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All Future Cruise Deposits expiring in the next 120 days will be extended for 1 year unless a 2 year extension is noted below.

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Please note that requests will be processed within 10 business days and only cover Future Cruise Deposits purchased onboard a previous sailing.

By clicking the Submit button, (on behalf of all passengers listed above) you certify the information provided is true and correct. Refund requests are processed in the order received. Your request will be reviewed, and any reimbursement will be sent to you in the form of a check mailed to the address indicated on the booking. Please note: we are unable to reimburse costs incurred for alternative holiday plans or wages.

Standard processing time is approximately four weeks from date of receipt. Please note that requests received without appropriate receipts and documentation may result in processing delays. If we have any questions regarding your claim, we will contact you using the information provided in this request.

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We are here to help with reservations, Crown & Anchor memberships and general questions.

• What are the pre-cruise testing requirements for my cruise?
• What vaccines are required to travel on a Royal Caribbean cruise?
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• Can I book back-to-back cruises at this time?
• If I test positive for COVID-19 right before my cruise or on the cruise, what is your refund policy and what associated costs are covered?
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• Will holds be placed on my credit card when I create an onboard account?
• What kind of refund am I entitled to if I cancel my cruise booking?
• How do I purchase a Royal Caribbean beverage package? How do I cancel?
• Should I choose to cancel a reservation confirmed under a non-refundable deposit fare, what refunds will apply?
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Have a question or need assistance? Find information about everything from adults-only activities to required travel documents in our Help Center .

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Expect over-the-top adventure when you travel down under on a Holland America Line cruise to Australia. You can scale the Sydney Harbour Bridge, meet Tasmanian devils in Port Arthur (or ghosts in Hobart!), ride camels on Cable Beach in Broome, and hop a helicopter in Melbourne for a flight down the Yarra River Valley. Other wow-worthy moments on your Australia cruise: trekking through the planet’s oldest rainforest in Townsville, and snorkeling the Great Barrier Reef during a call in Cairns.

Scenic Cruising Christmas Island

Scenic Cruising Torres Strait

Adelaide, South Australia, Australia

Cascade, norfolk island, australia.

At Sea (Great Barrier Reef)

Hobart, Tasmania, Australia

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Get up to 75% off your travel partner’s fare + up to an additional $300 savings per stateroom when you book before 12th May. >

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How do I contact a friend or family member aboard a Celebrity cruise ship?

For all Celebrity ships: • Dial: 1-877-266-1020(applicable country code)+1-321-953-9002 (outside the United States) • Dial the appropriate number above.  • The caller will be asked to enter the credit card number and expiration date.  • The system obtains a real-time hold for $79.50 ($7.95 x 10 minutes) and initiates the call to the ship. The $79.50 hold is the maximum that will be held. Actual charges will be calculated based on the number of minutes used on the call.  • A voice prompt directs the caller to the specific ship.  • The call is connected to the ship.  • The call rings through to the designated department onboard (Radio Station or Purser Desk). The call is then routed to the guest's stateroom.  • The PBX monitors the call. If there is no answer, the call will ring back at the designated department onboard (Radio Station or Purser Desk) and a written message is taken for delivery to the guest's stateroom.

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Norwegian Cruise Line Expands its Presence Across Asia Pacific, Australia and New Zealand with Over 30 New Itineraries

Company Now Offering Nearly 90 Voyages Across Asia Pacific, Australia and New Zealand from 15 Departure Ports, and Calls to Over 60 Destinations from September 2024 through March 2026

Norwegian Sky, Sun and Spirit to Debut in Asia Pacific, Making it NCL’s Largest Deployment in the Region in its History

New Immersive Asia Cruise Itineraries Include an Average of 10 Hours in Port; Over 30 Overnight Calls; Five New-to-Brand Visits in Australia and Japan; As Well As Seven Debut Great Barrier Reef and South Pacific Cruises

Norwegian Cruise Line (NCL), the innovator in global cruise travel with a 57-year history of breaking boundaries, launches over 30 new port-intensive cruises across Asia Pacific,  Australia and New Zealand , for a total of 85 voyages from September 2024 through March 2026 on new-to-the-region ships – Norwegian Spirit, Sun and Sky.

For the first time in its history, NCL will deploy the most ships in this part of the world for an extended season of bucket-list worthy voyages from 15 departure ports, including Auckland, New Zealand; Bali (Benoa) Indonesia; Bangkok (Laem Chabang); Manila, Phillippines; Papeete (Tahiti), French Polynesia; Seoul (Incheon), South Korea; Singapore; Taipei (Keelung), Taiwan; Tokyo and Yokohama, Japan; Vancouver, Canada; Sydney, Melbourne and for the first time, Cairns, Australia, and Lautoka, Fiji.  This will also mark the Brand’s first summer cruises in Asia, offering guests more choices to discover the diverse scenery, culture and culinary delights of the region.

Asia is of growing interest among travelers, with the Asia-Pacific region set to be the primary driver of travel growth, up 20% over 2023 1 . With top destinations for U.S.- based travelers in 2024 being Tokyo and Osaka, Japan; Seoul, South Korea; Taipei City, Taiwan and Hong Kong 1 , NCL is living up to its commitment to deliver  immersive port-rich itineraries to these cities and more.  These new nine-to-19-day voyages offer guests an average of 10 hours in port to over 60 dream locations, including Brand-first calls to Albany, Busselton, Fremantle, Port Douglas and Townsville, Australia; Matsuyama and Niigata, Japan; Aitutaki in the Cook Islands; and Suva, Fiji.  Spanning 18 months, this season will also feature 36 overnight port stays in Asia Pacific to 11 unique places.  Some of the highlights include Osaka, Japan, where guests can explore over 1,600 temples and fascinating heritage; Himeji, Japan, home to Himeji Castle, the iconic UNESCO World Heritage site; and Tokushima, Japan, where guests can savor a wide variety of culinary specialties, as well learn about the town's deep history and culture, and even visit the Tatsue-ji Temple.  Other overnight calls include Hong Kong, where ancient traditions blend with modern marvels, making it Asia’s culinary capital; Bangkok (Laem Chabang), home to splendid golden temples and palaces, including the revered Temple of the Emerald Buddha and the opulent Royal Palace; and Melbourne, Australia, where guests can spend extra time exploring striking architecture, chic galleries and even encounter native wildlife at nearby parks.  Additionally, for the first time, NCL will overnight in Bali and the idyllic island of Lembar  (Lombok), Indonesia. 

 "Our Company is committed to delivering more opportunities for our guests to explore the world with remarkable vacation experiences…and having lived in Asia with my family, I can attest to it being one of those unforgettable places," said David J. Herrera, president of Norwegian Cruise Line.  "With the increased interest in more immersive and exotic itineraries, we are excited to expand our season and offer additional ships to cater to travelers looking to uncover the most sought-out cities in the region, but also those less discovered.  Countries in Asia Pacific provide unmatched diversity, from so many captivating cultures across Asia to island-hopping in the South Pacific and the rugged natural beauty of Australia and New Zealand. Now, with more voyages, choice of ships and departure ports to choose from, guests can curate their vacation to this region their way."

Norwegian Spirit will debut in Asia on May 26, 2024 for a 10-day Japan cruise departing from Tokyo. Then, in the fall, she will return for a season of nine-to-15-day voyages to Japan and Southeast Asia, from Sept. 22, 2024 through Nov. 17, 2025, exploring both well-known and off-the-beaten-path cities that invite a deeper exploration, and truly come alive after dark, such as Himeji, Osaka, Tokyo and Tokushima, Japan; Hong Kong; Incheon, South Korea; Taipei (Keelung), Taiwan; and Bangkok (Laem Chabang).  From December 2025 to March 2026, she will return to offer a series of 11-to14-day journeys to-and-beween Australia and New Zealand .

Our Company is committed to delivering more opportunities for our guests to explore the world with remarkable vacation experiences…and having lived in Asia with my family, I can attest to it being one of those unforgettable places. With the increased interest in more immersive and exotic itineraries, we are excited to expand our season and offer additional ships to cater to travelers looking to uncover the most sought-out cities in the region, but also those less discovered.  Countries in Asia Pacific provide unmatched diversity, from so many captivating cultures across Asia to island-hopping in the South Pacific and the rugged natural beauty of Australia and New Zealand. Now, with more voyages, choice of ships and departure ports to choose from, guests can curate their vacation to this region their way.

This December, Norwegian Sun will make her Australian debut, arriving in Brisbane and Melbourne on Dec. 18 and 21, 2024, following a leisurely 18-day French Polynesia and South Pacific sailing , which departs Papeete on Dec. 3 and visits eight ports. She will sail a section of 12-to-15-day voyages between Australia and New Zealand, including a new collection of Brand first itineraries to the Great Barrier Reef and South Pacific between Cairns and Lautoka, Australia, which is also NCL's first turnaround in both ports.  She will also sail six island-hopping French Polynesia cruises between Fiji and Tahiti and two Asia cruises through May 21, 2025. From November 2025 to March 2026, Norwegian Sun will sail a selection of 11-to-15-day itineraries exploring Japan, Thailand, Vietnam, Indonesia, Malaysia, South Korea and other highly sought out destinations in Southeast Asia. In addition, Norwegian Sky will debut in Asia in January 2025, offering select Japan and Southeast Asia cruises ranging from 10-to-17 days through March 2025. 

Guests looking to maximize their Asia Pacific cruise adventure can take advantage of NCL’s Free at Sea program, which delivers more value with holiday enhancing benefits including specialty dining credits, unlimited beverage package, shore excursion credits, Wi-Fi minutes and more; as well as extend their vacation with one of NCL’s Cruisetours in Auckland, New Zealand; Taipei, Taiwan; as well as Singapore, Tokyo and Sydney.

To explore NCL’s Asia Pacific, Australia and New Zealand itineraries, click here .

For more information about Norwegian Cruise Line's award-winning 19-ship fleet and worldwide itineraries, or to book a cruise, please contact a travel professional, call 888-NCL-CRUISE (625-2784) or visit  www.ncl.com .

1 Zanpure, S., & Team, S. (2024, February 1). Outbound travel 2024: Asia's Big Year, Europe's slowdown. Skift Research . 

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• Vessel Sanitation Program
• Stay Healthy on Your Cruise
• Meetings & Announcements
• Vessel Sanitation Training
• Data Summary
• Public Health Resources
• Addressing AGE on Cruise Ships

About Vessel Sanitation Program

• Traveling on cruise ships exposes people to new environments and high volumes of people, including other travelers.
• This exposure can create the risk for illness from contaminated food, or water or, more commonly, through person-to-person contact.
• CDC helps the cruise ship industry prevent and control gastrointestinal (GI) illnesses on cruise ships.

Information for passengers

CDC's Vessel Sanitation Program (VSP) A helps the cruise industry prevent and control the spread of GI illness. We also provide information for passengers:

• Tips on healthy cruising , including what to do if you get sick onboard
• Cruise ship inspection scores and reports , including violations and recommendations to address them
• Information on outbreaks we investigate

Did you know?‎

How we help prevent and control gi illnesses.

We help the cruise industry prevent and control the spread of GI illnesses by

• Inspecting cruise ships to determine how well ships are operating and maintaining sanitation standards in eight major areas
• Monitoring GI illnesses and responding to outbreaks
• Reviewing ship construction plans for compliance with sanitary design standards in five general areas
• Providing training for cruise ship supervisors

Media inquiries: Email our media team .

Public inquiries: Visit CDC-INFO or call (800) 323-2132.

Mailing address: Vessel Sanitation Program, Centers for Disease Control and Prevention, 4770 Buford Highway, S106-6, Atlanta, GA 30341

What you can do

Learn more about how VSP is addressing GI Illness.

Get travel advice for specific destinations.

Inspection scores for specific ships

Outbreak information for specific ships

Tips for healthy cruising

• VSP operates under the authority of the Public Health Service Act (42 U.S.C. Section 264 Quarantine and Inspection Regulations to Control Communicable Diseases). Cruise ships under VSP jurisdiction carry 13 or more passengers and have a foreign itinerary with U.S. ports.

The Vessel Sanitation Program helps the cruise ship industry prevent and control the introduction and spread of gastrointestinal illnesses on cruise ships.

For Everyone

Public health.

I worked on cruises for 3 years. Here are 6 things I'd never do on board.

• I used to work on cruises. After many days at sea, there are things I'd never do on a cruise .
• I never wear my room key around my neck and try to avoid misnaming the ship.
• I never buy the drink package or pay for meal upgrades in the main dining room.

I've sailed around the world as a cruise-ship employee , and now I enjoy cruising as a passenger.

I love the salty sea air, waking up in a new country, and lazy days by the pool, but a week at sea could get more complicated this year with cruises predicted to be in high demand .

While fighting a little harder to secure a prime seat on the pool deck, you may as well also avoid some rookie mistakes.

Here are six things I'd never do on a cruise after working on them for three years.

Pay for upgrades in the main dining room

Typically, main dining room meals are included in the cost of a cruise. But in recent years, it's become common for cruise lines to charge guests extra if they want to upgrade to "supplementary" items like lobster or certain steaks.

I know $12 may not seem like much for a steak or lobster tail at dinner, but the cost of the cruise is supposed to include your food.

So, even though I enjoy lobster, I stick with the items without the upcharges.

Buy the drink package

I enjoy a piña colada by the pool or a Manhattan while listening to a jazz set after dinner. Even so, it doesn't make sense for me to pay in advance for 12 to 15 cocktails a day.

I've done the math on typical unlimited drink packages , and the cost simply isn't worth it for me.

This is especially true with a port-heavy itinerary. If I've gone ashore to explore all day, that means I'm not sidled up to the bar slurping down alcoholic slushies.

I prefer to buy as I go and take advantage of happy hour and other drink specials that are available on certain cruise lines. I also check the beverage policy in advance and bring on my own wine, if allowed.

Touch shared contact surfaces with my fingers

Fellow guests will never see me touching the elevator buttons with my fingertips. Knuckles and elbows do the trick.

Some cruise lines are better than others at wiping down commonly touched surfaces, but I don't take any chances. I avoid touching things others frequently touch, and I wash my hands frequently.

This strategy has worked for me, as I have never contracted norovirus, even when it was running rampant on a ship I was on. It's quite contagious and can linger on your fingertips even after using hand sanitizer . I'd definitely rather be safe than sorry.

Wear my room key around my neck

I never walk around the ship with my room key around my neck, and I especially never do this when on land.

There are two reasons for this. First, I see many passengers using the room keys dangling from their necks to flaunt their cruise loyalty status . It just looks pretentious.

The sophisticated cruisers with the highest status, with the most days at sea, never show off their fancy room keys.

That's because they know the more important reason — safety. In port, that room key bouncing off your chest looks like an invitation to be robbed. It screams, "I have money! Come and take it from me."

Misname the ship

English is a funny language that has its quirks. Naming conventions make that even more complicated.

Ships have proper names, and so do not require a definite article. For example, "Tomorrow I am embarking on Discovery Princess," or "I enjoyed scenic cruising on MS Westerdam."

If you want to look like a savvy sailor, learn to drop the "the!"

Plan my port-day itinerary so tight that I may not make it back to the ship on time

Oh, the recurring nightmares I've had about not making it back to the ship on time during a port day.

I've never missed a sail away, but I have cut it too close at times and have had to run down a pier or two. Just recently, as a passenger, my taxi driver got lost returning our group to the port at night.

When I realized how late we were going to be, I forked over $8 per minute to be connected with the ship. I pleaded with them to wait for us. It was a sprint through the port to get back on and we received quite a scolding from the first officer.

That time, we got lucky. In the future, I'll be giving myself more time than I think I need to make it back.

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