What Is TfL TravelCh? (A Beginner’s Guide)

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TFL Travel: Everything You Need to Know

If you’re a regular commuter in London, you’ve probably heard of TFL Travel. But what exactly is it, and how can you use it to make your journeys easier?

In this article, we’ll take a closer look at TFL Travel, including what it is, how it works, and what benefits it can offer you. We’ll also provide some tips on how to use TFL Travel to get the most out of your commute.

So whether you’re a new arrival in London or a seasoned commuter, read on to learn everything you need to know about TFL Travel!

What is TfL Travel Info?

Overview of TfL Travel Info

TfL Travel Info is a free travel information service provided by Transport for London (TfL). It offers real-time information on all aspects of travel in London, including public transport, road traffic, and walking and cycling routes. TfL Travel Info is available on the web, mobile app, and over the phone.

Features of TfL Travel Info

TfL Travel Info offers a wide range of features to help you plan your journey, including:

  • Real-time information on the status of all public transport services in London
  • Live traffic updates for all major roads in London
  • Walking and cycling route planners
  • Journey planning tools that allow you to compare different travel options
  • Alerts for disruptions to your journey
  • A comprehensive map of London’s transport network

How to use TfL Travel Info

TfL Travel Info is easy to use. To get started, simply visit the TfL Travel Info website or download the mobile app. You can then use the following features to plan your journey:

  • Journey Planner: The Journey Planner allows you to enter your start and end points, and it will generate a list of possible routes. You can then select the route that best suits your needs.
  • Real-time Updates: The Real-time Updates feature provides up-to-the-minute information on the status of all public transport services in London. This information can help you avoid delays and disruptions.
  • Traffic Updates: The Traffic Updates feature provides live traffic updates for all major roads in London. This information can help you plan your journey and avoid traffic congestion.
  • Walking and Cycling Route Planners: The Walking and Cycling Route Planners allow you to plan walking and cycling routes around London. These routes can be customized to your fitness level and preferences.
  • Alerts: The Alerts feature allows you to receive notifications about disruptions to your journey. This information can help you make alternative arrangements.

How to Get TfL Travel Info

Sources of TfL Travel Info

There are a number of ways to get TfL Travel Info, including:

  • Web: The TfL Travel Info website is the most comprehensive source of travel information. It offers real-time information on all aspects of travel in London, including public transport, road traffic, and walking and cycling routes.
  • Mobile app: The TfL Travel Info mobile app is a convenient way to access travel information on the go. The app offers all of the same features as the website, plus it includes some additional features, such as push notifications and offline maps.
  • Over the phone: You can also get TfL Travel Info over the phone by calling 0343 222 1234. The phone line is open 24 hours a day, 7 days a week.

How to access TfL Travel Info

To access TfL Travel Info, simply visit the TfL Travel Info website or download the mobile app. You can then use the following features to plan your journey:

What Is TfL Travel Info?

TfL Travel Info is a free service that provides real-time travel information for London’s public transport network. It is run by Transport for London (TfL), the body responsible for managing the capital’s transport system.

TfL Travel Info offers a range of features, including:

  • Journey planning tools
  • Real-time travel information
  • Disruption alerts
  • Service updates

You can access TfL Travel Info online, on mobile devices, and via text message.

Using TfL Travel Info

TfL Travel Info can be used to plan your journeys, get real-time travel information, and receive alerts about disruptions.

To plan your journey, you can use the TfL Journey Planner. This tool allows you to enter your starting point and destination, and it will generate a route with the best options for your journey. The Journey Planner also provides information on the expected journey time, the cost of your fare, and any disruptions that may affect your journey.

You can get real-time travel information by using the TfL Live Departure Boards. These boards are located at major transport hubs across London, and they display the expected arrival and departure times for all services. You can also get real-time travel information by using the TfL website or app.

TfL Travel Info also provides alerts about disruptions. These alerts are sent to your mobile device or email address, and they provide information on any changes to services that may affect your journey.

Benefits of Using TfL Travel Info

There are a number of benefits to using TfL Travel Info, including:

  • Save time: TfL Travel Info can help you save time by providing you with the best options for your journey and by alerting you to any disruptions that may affect your journey.
  • Avoid delays: TfL Travel Info can help you avoid delays by providing you with real-time travel information and alerts about disruptions.
  • Plan your journey more efficiently: TfL Travel Info can help you plan your journey more efficiently by providing you with the best options for your journey and by alerting you to any disruptions that may affect your journey.

If you are planning to travel in London, TfL Travel Info is a valuable tool that can help you save time, avoid delays, and plan your journey more efficiently.

  • Avoid delays
  • Plan your journey more efficiently

TfL Travel Info is a mobile app and website that provides real-time travel information for London. It includes information on bus, tube, train, and tram services, as well as road closures and traffic delays.

How can I use TfL Travel Info?

To use TfL Travel Info, you can either download the app to your mobile device or visit the website. Once you’re logged in, you can enter your starting point and destination, and the app will provide you with the best route options. You can also view real-time travel updates, including delays and cancellations.

What are the benefits of using TfL Travel Info?

TfL Travel Info can help you save time and money by providing you with the most up-to-date travel information. It can also help you avoid delays and cancellations, and make better decisions about how to get around London.

How can I get help with TfL Travel Info?

If you need help with TfL Travel Info, you can contact the TfL customer service team by phone or email. You can also find help on the TfL website.

Is TfL Travel Info free to use?

Yes, TfL Travel Info is free to use.

TfL Travel is a comprehensive travel planning tool that can help you find the best way to get around London. It offers a variety of features, including real-time travel information, route planning, and journey planning. Whether you’re a visitor or a local, TfL Travel can help you make the most of your time in London.

Here are some key takeaways:

  • TfL Travel is free to use and available on the web, iOS, and Android.
  • It provides real-time travel information, including delays, closures, and disruptions.
  • You can use it to plan routes by public transport, walking, cycling, or driving.
  • You can also use it to find the nearest station, stop, or parking space.

TfL Travel is a valuable tool for anyone who travels in London. It can help you save time, money, and stress. So next time you’re in London, be sure to download TfL Travel and make the most of your trip.

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NEWS... BUT NOT AS YOU KNOW IT

What is the TfL Journey Planner and how to use it?

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A train opening its doors on the London Underground.

With more rail, tube, and bus strikes potentially on the horizon, getting around London can prove troublesome during industrial action. However, there are ways to plan your journey effectively in advance to help minimise disruption.

The latest tube maps (including stations that avoid stairs, accept cycles, and more) are published on the TfL.go.UK website for when services are running.

However, for smartphone users, the official TfL Go app helps you plan tube, bus, and rail journeys around the capital (including an update for the newly opened Elizabeth line ) and live reports on service disruption across London.

If, for any reason, you are unable to access the app, the TfL Journey Planner is also available via the browser on your PC, laptop, phone, and more.

What is the TfL Journey Planner?

The TfL Journey Planner is a website run by Transport for London that works similarly to the National Rail Enquiries page. It allows you to search and plan your journeys across London in advance. 

However, the journey planner seeks to be an all-encompassing solution for transport that goes beyond rail travel.

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For example, it will show you options for cycling, cycle hire, bus routes, and more. The site also gives you walking routes, with the option to view written directions or to open the path in Google maps.

The app encourages users to walk or cycle where possible and also gives the option to discover quieter times to travel, which can be particularly useful if you are not in a rush to make your trip.

How to use the TfL Journey Planner

Beginning on the TfL Journey Planner homepage , you can input your potential journey details based on geographical locations, underground stations, bus stops, and more.

People queue for a bus outside Waterloo station, in central London. Tube, rail and bus services are set to be severely disrupted in the capital as members of Unite and the Rail, Maritime and Transport (RMT) union strike in a continuing row over pay, jobs and conditions. Picture date: Friday August 19, 2022. PA Photo. See PA story INDUSTRY Tube. Photo credit should read: Dominic Lipinski/PA Wire

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This allows you to pinpoint your starting place and destination. The site also gives you the option to pick from any journeys you’ve recently entered. Any updates or strike action will also be listed in a yellow banner at the top of the homepage.

The default allows you to plan a journey departing now, but you can alter the departure time if you are planning your trip further in advance.  

Once you have entered your journey details, you’ll be presented with options like ‘cycling and other’ (which will include cycle hire and walking), ‘fastest by public transport and ‘Bus only’, with the option to amend your journey details, look at services later or earlier in the day and even find nearby taxi ranks.

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TfL Go: Live Tube, Bus & Rail 4+

Plan journeys around london, designed for ipad.

  • #35 in Navigation
  • 4.8 • 5.8K Ratings

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Description.

Travel confidently around London with maps and live travel updates on our official TfL app. Check live arrival times for Tube, London Overground, DLR, Elizabeth line and Thameslink trains as well as Trams and IFS Cloud Cable Car. Make step-free journeys and look up station facilities. See on the map when stations and lifts are closed. Walking or cycling? Our reliable journey planner will map a safe route. The app is built around our iconic Tube map. To get started: • Touch the map or search to plan your journey • See the status of all lines • Check how busy each London Underground station is right now • Re-route as you travel - we’ll suggest alternatives • Switch to the step-free map for accessible journeys • Find out when your next train, bus or tram is due • Look up which platform your train will arrive on • See when the stations you want to travel through are quieter • Check out station information and facilities such as toilets Most recently we’ve: • Added more information about station toilets – find out where they are by gender and which ones are accessible and/or with baby changing facilities • Built a new map showing nearby bus stops – making it simple to see where you can catch your bus from • Refreshed the navigation – it’s even easier to get to the features you want Our simple and clear layout is designed to make using the app easy for everyone. Planning your journey: We’ll suggest multiple ways to get to your destination – you pick the one that suits you best. Choose the quickest journey, bus-only or one that’s step-free. Check before you travel: See how the line is running and when to expect your next Tube, bus, train or tram Freedom to explore: Choose the right travel options if you or someone you’re travelling with needs to avoid steps, lifts onto a train or in a station. Bus stops near you: Find the bus stop nearest to where you are, and next bus live arrival information for every route. Available underground via Wi-Fi (or 4G in some places) for live updates on the go. What users have said: “I think that out of all of the transport apps I have owned on my phone, this is by far the best” “I love how clean the design of the app is & how easy it is to use. The best part of the app is it’s simplicity & how it helps you to navigate across London so effortlessly.” “The map is awesome! The ability to zoom in and out and see more/less information as you do so. The station information is really useful and seeing which lines/stations are closed or have delays at a glance is really helpful. It’s also beautifully designed! Very slick, clean, and responsive.” “The app is beautifully designed and free to use. Step free mode also works really well." “This is a must have app … very much worth the wait. Well done TFL.”

Version 1.62.0

Updated launch screen image and some improvements to support future features.

Ratings and Reviews

5.8K Ratings

I use this every time I go to London

This app is invaluable! I travel alone & am American , even tho this summer will be my 4th UK trip I am not comfortable going around London without a map ! . My first trip( 2016 ) it took me about 30 min every am & night to plan my journey etc ! I still got lost and my phone battery would die from constant use. This app allows you to find the tube line you need and w a spare battery you should be fine alone! I’m 60 and stay in Victoria area ( my fav) buy need no help now largely bc of this great app!

When an app feels this good

As a tourist in London finding this app was amazing, but it goes beyond usability and into art. This app is such a great example of thoughtful and precise design. I’ve kept it on my phone after leaving London just to continue to fiddle around with it and continue to discover additional layers of loveliness.

Simple, clean, functional

Fantastic job by the dev team, one of the easiest travel apps I’ve ever used. Displays the map very clearly, shows you everything you want to see. Perfect

App Privacy

The developer, TfL , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Search History
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Information

  • Developer Website
  • App Support
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London Travelcard

LONDON TRAVEL CARD

The London Travelcard is a transport pass which entitles you to unlimited travel on London’s public transport. You can use a travelcard to travel on the London Underground, overground, public buses, DLR (docklands light rail), TFL rail and other trains, as long as you travel within London’s travel zones.

It is designed for people who are planning on using London’s public transport a lot when visiting London or for people who commute into London on a daily basis. Still, a London Travelcard may sometimes not be the cheapest option even if does entitle you to unlimited travel.

London Travelcard: What do I need to know before I buy one?

When buying a London Travelcard there are three things that you need to know:

1. The duration of the card:

You can buy a travelcard for one day, 7 days, one month or annual.

2. The travel zones of London that will be using:

When you buy a travelcard you need to choose what travel zones you want use. If you are going to travel between zones 1 and 2, you will need a travelcard that is valid for these two zones, but if you are going to travel between zones 1 and 5 every day, you will need a travelcard that covers zones 1 to 5. This does not apply to travelling by bus, as any travelcard will allow you to travel on buses to and from any zone within London’s travel zones. So for example, if you have a travelcar for zones 1 and 2, you can still use a bus to get to zone 3 or zone 5 with that travelcard at no extra cost.

Most of London’s tourist attractions are located in zone 1, and only a few of the most popular attractions can be found outside zone 1, such as Camden Town Market which is in zone 2. Make sure you know what zone your hotel is in before you buy a travelcard.

3. Off-peak or Anytime

If you are buying a 1 day travelcard  (which we don’t normally recommend as an oyster card has a daily cap that is cheaper than a one day travelcard – see below) you will have to choose if you want it to travel anytime of the day, or just during off-peak times (Monday – Friday from 9.30 am; all day Saturdays, Sundays and bank holidays).

This does not affect 1 day travelcards for zones 1 to 4, so if you are visiting London you probably don’t need to worry about this at all as you are unlikely to be travelling to zone 5, 6 or beyond.

Which Travelcard to buy if you are planning a trip to London

1 day travelcard.

The price of the 1 day London travelcard for zones 1, 1-2, 1-3 and 1-4 costs £15.20. We don’t normally recommend using the 1 day travelcard, as it is actually cheaper to use an oyster card, a visitor oyster card, or a contactless card as these payment methods have a daily cap. The daily cap applied to these zones are: £8.10 for travel within zones 1-2; £9.60 for zones 1-3 and £11.70 for zones 1-4. Once you have reached this daily cap you will be able to travel within the same travel zones for free. It is still necessary to tap in and tap out on the yellow reader with your oyster card, visitor oyster card or contactless card when using public transport.

Find out more about choosing between an oyster card, a travelcard or using contactless on London Transport here: Oyster card, Travelcard or Contactless .

7 day Travelcard

The 7 day travelcard for London travel zones 1-2 costs £40.70. When comparing oyster card/visitor oyster card/contactless fares to a 7 day travelcard, I would probably say that it is convenient to get a 7 day travelcard if you are going to be travelling around London for more than 6 days. If you are going to be in London less than 6 days then I would recommend using an oyster card (vistor oyster card or contactless if you are a UK resident).

Where to buy a London travelcard

tfl travel what is it

Buying a London Travelcard at an underground station

It is possible to buy a London travelcard at any underground station in London, by either using a ticket machine at the ticket office or a manned desk in a the ticket office (if available). When you buy a 7 day, monthly or annual London travelcard at an underground station you will normally get an oyster card with the travelcard incorporated in it. So your oyster card will be pre-loaded with the travelcard you have chosen. This way you can also use this oyster card with pay as you go for any trips that are not included in the travelcard.

So, as an example, if you have a 7 day travelcard for zones 1 – 4 in your oyster card, you will be entitles to unlimited journeys within these  travel zones for 7 days, and you can use your oyster as you normally would, by touching in and touching out. But, if one day you need to go to zone 6, you will be able to use the same oyster with pay as you go balance. One example when this might happen, is if you arrive at Heathrow airport (zone 6) but you want to buy a 7 day travelcard for zones 1 – 4. It will be much cheaper to use they oyster card with pay as you go for the journey from Heathrow to central London and the journey from central London to Heathrow Airport on your last day and adding a 7 travelcard for zones 1 – 4, than using a 7 day travelcard for zones 1 – 6.

Buying a London Travelcard at a train station

It is possible to buy a London travelcard at any train station located inside London’s Travel Zones . When you buy a travelcard at a train station, you will normally get a paper travelcard and not an oyster card.

Stansted, Luton or Gatwick airports are all outside London’s Travel Zones so these stations won’t normally sell London travelcards.

Buy a London Travelcard online

One of the easiest ways to buy a London travelcard is by buying it online. The price is exactly the same as what it would cost you to buy it in London but you will pay a little extra for delivery.

Buy a London travelcard at Heathrow airport

London travelcard fares from 5th march 2023, travelcard for children.

Children under the age of 11 travel free within London travel zones. Children over 11 can also benefit from reduced fares; you can learn more about this in our article: Travelling in London with kids .

Find out more

For more information, visit London’s official transport website: Transport For London

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'I tried the TfL Go app to see if it was better than Citymapper at helping me plan London Underground and bus journeys'

MyLondon What’s On Writer Tilly Alexander tested the TfL Go app for the first time

Tilly Alexander

  • 18:09, 15 JUN 2022
  • Updated 18:32, 15 JUN 2022

I tried the TfL Go app for the first time and it was a breeze to use compared to my long-time love Citymapper

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Getting around London can be confusing and you'd be forgiven (and arguably, no less of a Londoner) if you sometimes needed a transport app to help you do it. I know I certainly do.

For me, this transit app has always and exclusively been Citymapper. Delivering me safely to more pub trips, friends' houses and bedtimes than I can count, its bright green interface has become something of a comfort blanket. So, even though it's let me down a handful of times by not informing me about Tube station closures and disruptions quickly enough, or sending me on roundabout routes, I've remained a committed lover.

But after repeatedly spotting adverts for the TfL Go app while onboard the Elizabeth line recently, my curiosity was sufficiently piqued. Could this free app be better at helping me plan my Tube and bus journeys? I decided to put it to the test against Citymapper the next time I needed to go somewhere. And it was so easy and straightforward to use that it's my new favourite transport helper.

READ MORE: ‘I left my bag on the London Underground and got it back from TfL in under 90 mins - here’s exactly how and what to do’

I used the TfL Go app to plan my route - and saw how it performed against Citymapper

My first thought as I clicked on the new Lizzy line purple addition to my home-screen was 'Wow, so clean.' The interface staring back at me was largely white and oddly calming, with a zoomed-in slither of the Tube map taking up the bulk of it. (Only later did I realise that this segment had been chosen according to where I was, with my own rough position denoted by a pulsating blue dot.) At the bottom were two brighter white rectangles labelled 'Where to?' and 'Buses Near You'. A flick of my finger revealed a third called 'Status', dedicated to live service disruptions.

Suddenly, Citymapper's extremely busy rows of square icons (10 total), horizontal bars ('Get Me Somewhere', 'Get Me Home', 'Saved Trips') and colourful background (again, a map showing where I was) seemed overwhelming. Did I ever really use any of them but 'Get Me Somewhere' and 'Maps'? I couldn't think of any instances.

I was a big fan of the simple but thoughtfully designed home screen of the app

But now came the more important experiment: the route planning. I inputted the beginnings of my destination ( Willows on the Roof , read about it here soon...) and was quickly met with suggestion; next popped up my journey options and, wait, there were only four? I couldn't believe it as I attempted to scroll down beyond 'Cycle', 'Fastest', 'Step-free', and 'Bus only' and met resistance. As someone who is often late and often overwhelmed by having to choose from tens of options, this struck me as a game changer. All that was required of me was to pick the kind of journey I wanted and the TfL Go would do the rest! Goodbye, (some) stress.

Interestingly, cycling was recommended first, an environmentally forward-thinking move that I like. But I was bike-less at the office, so 'Fastest' it was. This meant a journey time of 32 minutes, using a combination of the Jubilee line and my own two feet; my stations were apparently 'quiet' now, information I hadn't thought of considering but was grateful to know. Great, I thought, now Citymapper's turn. The same route popped up top of the Tube column - but to my surprise, there was a discrepancy: my old friend estimated only 27 minutes. I set off.

The app gave me none of the information I didn't want and most of the information I did want

As I travelled to Canary Wharf station on foot, it became clear that Citymapper was going to be more on the money about the timings. TfL Go allotted me seven minutes to get down to the platform compared to Citymapper's four - and I'd made it in three. This turned out to be the case at the other end, too, with the former giving me 11 minutes to exit the station and clear the 0.3 miles between Bond Street and John Lewis in contrast to the latter's nine. (The Tube estimate was right, though.) So, it wasn't as good at probable human walking speeds.

Unlike its transit rival, it also hadn't given me an exit at the Tube (Citymapper suggested the Marylebone Lane one). And yet, I couldn't help thinking that, even so, the user experience of this app made it by far the one I'd want to use when worse for wear after a night out or stressed and running late pre-work. Citymapper's rows of Tube plus cycle plus walk plus etcetera are confusing strings of symbols needing deciphering at the best of times. Also, I could probably do with that extra time buffer anyway so I turn up closer to on time.

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What's That Charge?!

  • TFL TRAVEL CHARGE TFL.GOV.UK/CP

Learn about the "Tfl Travel Charge Tfl.Gov.Uk/Cp " charge and why it appears on your credit card statement.

First seen on September 3, 2016 , Last updated on February 10, 2018

What is it?

I have been charged £5.50 on 9th February (possibly for a supposed journey a little earlier in the week) I have not travelled on public transport since Monday 5th February (bus) and I have a freedom pass.

TFL TRAVEL CH £5.60: Barclaycard arranged over the phone, without hesitation, for this debit to be reversed. Sheepishly, I explained it must be an RFID conflict with my Freedom Pass in the same wallet.

I checked at my bank account charged £25.10 on July 2nd. I have freedom pass I don’t understand why they charged it

On 24th of Nov I made 1 tube journey from Bond St to Bethnal Green using my Oyster Card around 7pm and the money was deducted on my Oyster card but TFL CH charged me £6.00. On 28th Nov I made one tube journey Liverpool St to Kings Cross on my Oyster card around midday and the money was deducted from the Oyster card. TFL CH charged me £8.90. the other journeys on those days were by bus using my old age bus pass. My Oyster card was bought from a shop some time ago and I always top it up with cash and it had £18.50 on it on 23rd Nov.

I traveled by tube from Victoria station to South Kensington using my Barclays Contactless card, I used the card to log out at South Kensington but noticed the gate had stayed open and that a green light had come on, I have noticed on my statements that a transaction is still pending when this should be cleared can you clear this up. Thank you J Bottomley

Can you help? What is this charge?

Also appears on statements as.

  • CHKCARDTFL TRAVEL CHARGE TFL.GOV.UK/CP
  • CHECKCARD TFL TRAVEL CHARGE TFL.GOV.UK/CP
  • POS Debit TFL TRAVEL CHARGE TFL.GOV.UK/CP
  • POS PUR TFL TRAVEL CHARGE TFL.GOV.UK/CP
  • POS PURCH TFL TRAVEL CHARGE TFL.GOV.UK/CP
  • POS PURCHASE TFL TRAVEL CHARGE TFL.GOV.UK/CP
  • POS REFUND TFL TRAVEL CHARGE TFL.GOV.UK/CP
  • PRE-AUTH TFL TRAVEL CHARGE TFL.GOV.UK/CP
  • PENDING TFL TRAVEL CHARGE TFL.GOV.UK/CP
  • Visa Check Card TFL TRAVEL CHARGE TFL.GOV.UK/CP MC
  • Misc. Debit TFL TRAVEL CHARGE TFL.GOV.UK/CP
  • CHKCARD TFL TRAVEL CHARGE TFL.GOV.UK/CP

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Changes to Freedom Pass Travel Times

On Wednesday 18 January 2023, the temporary suspension of free travel for Older Person's Freedom Pass and 60+ London Oyster photocard holders between 04:30 and 09:00 on weekdays, which was put in place during the pandemic, became permanent. 

Why this decision

Low ridership during the pandemic has had a devastating impact on TfL’s finances.  TfL has had to therefore obtain extraordinary funding from the government to keep running.

The government funding came with conditions to generate more income. This is why the Mayor had previously outlined a number of fares proposals which he was having to explore in order to generate income.

What this means for you

If you hold an Older Persons’ Freedom Pass you will need to pay for travel between 04:30 and 09:00 on weekdays.

You will still be able to travel free on TfL’s services from 09:00 on Monday to Friday and at all times on weekends and bank holidays.

Disabled Persons Freedom Pass holders are  not  affected by this change. 

Your options

If you need to travel before 09:00 you can use  pay as you go  with contactless or an Oyster card. Oyster cards can be topped up at station ticket machines, local newsagents, online and via the TfL app. 

Further Information 

Please contact TfL or visit their  website  for any further information.

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London travel news LIVE: Elizabeth line and trains blocked from Heathrow Terminal 5

LIVE – Updated at 20:57

Elizabeth Line and Heathrow Express trains are unable to run to part of Heathrow Airport after a tunnel was closed over safety concerns.

Trains are unable to run to Heathrow Terminal 5 due to faulty tunnel ventilation, Transport for London has warned.

There is no service between Heathrow Terminals 2 & 3 and Heathrow Terminal 5 and disruption is expected until the end of the day.

Meanwhile lines have reopened on the London Overground between Clapham Junction and Willesden Junction after disruption due to an earlier faulty train. There is now a good service on the Overground.

Earlier on Thursday, Eurostar trains in and out of London St Pancras International were delayed by up to two hours due to a power cut.

Live updates below.

Queues on major road after crash

A busy London road close to King’s Cross Station is closed after a crash.

There is queuing traffic on the A501 Pentonville Road Eastbound from A5200 Gray's Inn Road (Kings Cross Station) to A201 King's Cross Road after the collision on Thursday afternoon.

Congestion is being reported up to University College Hospital.

Disruption to tram services in south London

There is no tram service between Arena and Elmers End, according to TfL.

There are also minor delays on all other routes due to a shortage of trams.

Severe delays on London Overground

There is currently no service between Willesden Junction and Clapham Junction and severe delays between Stratford and Richmond while TfL fix a faulty train at Willesden Junction.

Severe delays on Metropolitan Line

TfL says there are severe delays on the Metropolitan Line, between Rickmansworth and Amersham/Chesham, following an earlier signal failure.

Heathrow Express investigating tunnel issue

The Heathrow Express has said it is investigating an issue that has suspended services to and from the airport.

No trains to Heathrow Terminal 5 due to safety concerns

Elizabeth Line trains and the Heathrow Express are unable to travel to Heathrow Terminal 5 after a tunnel was closed for safety reasons.

Transport for London has said the it is fixing faulty tunnel ventilation between Hayes & Harlington and Heathrow.

Disruption is expected until 8pm.

Part of Victoria station closed due to flooding

Victoria Station is closed to some District and Circle Line services due to flooding, TfL has said.

40-minute delays on the M25

Drivers are facing 40-minute delays on the M25 due to a collision between a car and a lorry.

The collision has been cleared but there is around four miles of congestion.The incident happened between Junction 15 (M4) and Junction 16 (M40).

Power outage fixed but Eurostar delays expected to continue

All lines have reopened, following the earlier power outage between Ashford International and Ebbsfleet International.

But National Rail warns Southeastern trains could still be cancelled, or delayed by up to 30 minutes.

Eurostar also said on X that delays are to be expected.

The disruption is expected until 3pm.

Euston trains hit by hour-long delays after person was hit by train

Trains to and from London Euston have been delayed by up to an hour after a person was hit by a train.

National Rail said lines have reopened between Rugby and Milton Keynes Central after the incident and emergency services have safely completed their work.

But trains may still be delayed by 60 minutes or cancelled.

Disruption is expected until 3pm.

Trains unable to run on Elizabeth Line to Heathrow

There is no service on the Elizabeth Line between Heathrow Terminals 2&3 to Heathrow Terminal 5 while Transport for London fix faulty tunnel ventilation.

South Western Railway apologies for 'extensive disruption'

South Western Railway has apologised for extensive disruption on its network on Wednesday.

A police incident at around 3.30pm meant all four tracks at Wimbledon, one of the busiest parts of its network, were turned off.

Trains were unable to move for around 90 minutes sparking lots of cancellations.

Stuart Meek, interim managing director at South Western Railway, said: “As trains were then unable to leave London Waterloo there were large crowds at our stations and delayed services were exceptionally busy.

“We are now working with Network Rail to review last night’s incident and avoid such extensive disruption in the future.

“I know many of you faced a long wait to return home last night, and so once again, we’re very sorry for last night’s disruption, and appreciate your patience.”

Trains unable to run on Metropolitan and Piccadilly Lines

There is no service on sections of the Metropolitan and Piccadilly Lines due to a trespasser on the track in Hillingdon.

Trains are unable to run on the Metropolitan Line between Harrow-on-the-Hill and Uxbridge.

Trains are also unable to run on the Piccadilly Line between Rayners Lane and Uxbridge. There are also severe delays between Acton Town and Rayners Lane.

Euston trains hit by delays and last-minute cancellations

London Euston services are suffering long delays and last-minute cancellations after a person was hit by a train.

The incident happened between Rugby and Milton Keynes Central.

National Rail has warned that trains may be delayed by up to 30-minutes.

Disruption is expected until 12am.

Eurostar passenger complains of being stuck in Channel Tunnel

One Eurostar passenger has complained about being stuck in the Channel Tunnel due to the power cut.

The traveler said they have been stuck on the train to London for an extra two hours.

Eurostars arriving into London delayed by up to two hours

Eurostar trains travelling into London have been delayed by up to two hours due to a power cut.

The 7.42am service from Paris is not expected to reach St Pancras until 11am, according to the service’s departure board.

Meanwhile two services are predicted to be an hour late into London.

Eurostar service delayed by over an hour

Two Eurostar services have been hit by long delays following a power cut.

The 8.01am service to Paris was hit by 70-minute delays because of the issue, according to the Eurostar’s live departure board.

The 9.31am service to Paris has also been hit by 40-minute delays due to the problem.

Trains from London St Pancras International hit by hour-long delays

Trains between St Pancras and Kent have been delayed by up to an hour due to a problem with overhead power lines.

A failure of the electricity supply between Ashford International and Ebbsfleet International means some lines are currently closed. There are delays between St Pancras and Broadstairs, Dover Priory, Faversham, Maidstone West, Margate, Ramsgate and Sandwich.

Disruption is expected until 10.30am.

Minor delays on the Piccadilly Line

There are minor delays on the Piccadilly Line between Acton Town and Uxbridge due to train cancellations.

Trains to London Victoria hit with delays

Trains between West Croydon and London Victoria have been hit with delays due to a points failure.

The issue between Norwood Junction and Crystal Palace means journeys are taking 20 minutes longer than normal.

Trains to London Waterloo running as normal

Following the police dealing with an incident near the railway on Wednesday South Western Railway services are now able to run through Wimbledon as normal.

Minor delays on the Jubilee Line

There are minor delays on the Jubilee Line due to a shortage of trains.

South Western Railway trains hit by second day of delays

Lines have reopened after a police incident near the railway at Raynes Park on Wednesday evening.

Services running through Wimbledon are returning to normal but some trains may still be cancelled or delayed.

Disruption is expected until 10am.

Thameslink are no longer affected by the disruption.

Minor delays on the Northern Line

There are minor delays on the Northern Line due to a shortage of trains.

FILE PHOTO: British Airways passenger plane prepares to land at Terminal 5 at Heathrow Airport in London

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NFL schedule 2024: Full list of how many miles each team will travel and time zones they will cross

A look at the nfl travel data for the 2024 season.

tfl travel what is it

All 32 NFL teams will have to travel at least eight times during the 2024 regular season, but some will travel more and much farther. Teams will have to travel cross country, while some will go off to Germany and England. Have you ever wondered how many miles each NFL team travels, and how many time zones they cross through? Well, that info has been put together for the upcoming season and released prior to the official NFL schedule release.

According to Bookies.com , the Los Angeles Chargers  will travel the most miles of any team this season -- a whopping 26,803 miles. The Chargers will also travel through the most time zones: 36. As for the team that will travel the least amount of miles in 2024, that honor belongs to Dan Quinn's  Washington Commanders .

The mileage for this list was calculated by using the linear air distance between each stadium on Google Earth. Check out the full list below: 

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What the F.A.A. Bill Means for Travelers

The legislation, which funds federal aviation programs for the next five years, cements new passenger protections, adds new routes and lets the T.S.A. continue to expand facial recognition programs. Here’s what you need to know.

Two travelers carrying luggage, with one pulling a rolling suitcase, are in the shadows while an airport in the background is lit brightly by the sun.

By Christine Chung

Automatic refunds for significant flight disruptions, fee-free family seating and accessibility improvements.

Those are among the benefits for travelers in the bill to reauthorize the Federal Aviation Administration for five more years, which Congress passed on Wednesday. After months of back and forth, and several short-term extensions, it will now head to President Biden’s desk to be signed into law.

The F.A.A. oversees all plane traffic in the United States, and the bill, which Mr. Biden has signaled he will sign, grants $105 billion to the agency and $738 million to the National Transportation Safety Board. In addition to strengthening passenger protections, it will pay for airport infrastructure, salaries and safety programs, and take aim at the air traffic controller shortage.

Geoff Freeman, the president and chief executive of the U.S. Travel Association , called the renewal “a big step toward vastly improving the travel experience.”

“Measures in the bill will address delays and cancellations and other travel hassles by modernizing airport technology, boosting the air traffic control work force and investing in additional improvements to our nation’s airports and air travel system,” he added.

Here are some of the bill’s highlights for travelers.

Automatic refunds: The bill codifies the Department of Transportation’s rule on automatic refunds for passengers when a flight is significantly delayed or canceled (beyond three hours for a domestic flight and six hours for an international flight). Customers will not need to request these refunds. And airline credits must be valid for five years.

Biometrics at airport security: Despite efforts in the Senate to pause the Transportation Security Administration’s facial recognition program , the amendment didn’t make it into the final bill. The T.S.A. plans to expand the use of facial recognition technology at hundreds of airports throughout the United States.

More round-trip flights from Ronald Reagan Washington National Airport: There will be an additional five long-haul round-trip flights a day at Reagan National Airport, a topic of intense debate during the bill’s negotiation. Opponents said the already busy airport could not support additional flights.

Fee-free family seating: Airlines cannot charge families with young children extra fees so that they can sit together. The bill also says the Transportation Department must create a dashboard comparing minimum seat sizes on U.S. carriers.

Penalties for airline violations: The Transportation Department’s civil penalty for consumer violations will triple to $75,000, from $25,000, per violation.

Accessibility for travelers with disabilities: The bill requires airline personnel to be trained in handling motorized wheelchairs, allows travelers to request seating to better accommodate their disabilities and will establish a new F.A.A. program dedicated to accessibility upgrades at commercial airports.

Air traffic control : Amid an ongoing shortage of air traffic controllers there has been an increase in near collisions and other safety incidents. The bill includes measures such as setting goals to maximize the hiring of new controllers and increasing access to advanced air traffic control tower simulation training.

Follow New York Times Travel on Instagram and sign up for our weekly Travel Dispatch newsletter to get expert tips on traveling smarter and inspiration for your next vacation. Dreaming up a future getaway or just armchair traveling? Check out our 52 Places to Go in 2024 .

Christine Chung is a Times reporter covering airlines and consumer travel. More about Christine Chung

Open Up Your World

Considering a trip, or just some armchair traveling here are some ideas..

52 Places:  Why do we travel? For food, culture, adventure, natural beauty? Our 2024 list has all those elements, and more .

Mumbai:  Spend 36 hours in this fast-changing Indian city  by exploring ancient caves, catching a concert in a former textile mill and feasting on mangoes.

Kyoto:  The Japanese city’s dry gardens offer spots for quiet contemplation  in an increasingly overtouristed destination.

Iceland:  The country markets itself as a destination to see the northern lights. But they can be elusive, as one writer recently found .

Texas:  Canoeing the Rio Grande near Big Bend National Park can be magical. But as the river dries, it’s getting harder to find where a boat will actually float .

More From Forbes

Is travel insurance refundable here’s everything you need to know.

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Sometimes, travel insurance is refundable. Here's when you can get your money back.

Peter Hoagland always checks to see if his travel insurance is refundable. That's because anything can happen between the time you book your vacation and when you leave — and because travel insurance isn't always refundable.

During the pandemic, he discovered that the hard way. He had to cancel a trip and asked for his money back from the insurance company. It refused.

"Since then, I always read the fine print on the policy," he says.

The refundability of travel insurance has always been an open question. Some countries and U.S. states regulate refundability. Travel insurance companies put refundability details in the fine print of the policy. And, as Hoagland found out, there are always exceptions.

Like the pandemic, when refund policies were all over the map. Some insurance companies adhered to their published policies. Others offered a credit that could be reused within a year, which was minimally useful because the pandemic was still happening a year later. Others quietly gave their customers a refund.

Hoagland says he fought for his money. Eventually, he contacted a manager at his travel insurance company.

"That produced a quick result," he says. "I got my money back."

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But let's face it: Getting a refund for travel insurance can be difficult. There are times when insurance is always refundable because it's required by law. There are times when it's sometimes refundable. And there are times when it's almost never refundable. But even then, there may be a way to recover some — or all — of the value of your policy.

Getting a refund for travel insurance can be a challenge

If you have a travel insurance policy and would like to get a refund, it might be easier said than done, say experts.

"While travel insurance is regulated like auto and home insurance, it’s often less standardized," says Stuart Winchester, CEO of Marble, a digital wallet for your insurance. "So first off, it’s important to check the fine print of your specific policy. Don’t assume it’s like the last one you got."

Even when you have something in writing, a refund can require some serious negotiating skills.

"Getting a refund for travel insurance can be complicated and frustrating," says Peter Hamdy, the managing director of a tour operator in Auckland, New Zealand. He's asked for a refund on policies numerous times and says that despite what travel insurance companies may tell you, there are no hard-and-fast rules when it comes to getting a refund on your policy.

"Some situations can warrant a refund," he says. "It depends on your policy."

What does a typical refundability clause look like? For example, the World Explorer Guardian from Insured Nomads notes that it's refundable only during the 10-day review period from the date of delivery or 15 days from the date of delivery if mailed, provided you have not already departed on your trip and you have not incurred any claimable losses during that time. If you depart on your trip before the expiration of the review period, the review period ends and the policy can't be refunded.

"We go a bit further with our World Explorer Travel Medical plans," notes Andrew Jernigan, CEO of Insured Nomads. "If no claims have been filed then we can refund the unused portion of the policy if you cut your trip short.”

When can you get a refund for travel insurance?

Here are the most common cases where travel insurance can be refunded:

  • If you cancel during the "free look" period required by the government. Most states require what's called a "free look" period of anywhere from 10 to 14 days. "During this period, travelers can review the purchase and make sure it fits their needs," explains James Nuttall, general manager of Insubuy . "If it does not, they can cancel it for any reason and get a full refund, no questions asked, so long as you haven’t departed yet.
  • If you cancel during the travel insurance company grace period. Many insurance companies also have a grace period for refunds (usually, they are the same as the "free look" although some grace periods can be longer). "If you’re outside your grace period, which typically lasts one to two weeks after signing, you’re contractually obliged to pay your premiums," says David Ciccarelli, CEO of the vacation rental site Lake . "Still, it doesn’t hurt to ask your company for a refund or alternative options if you’re outside your grace window. You might not get a yes, but it could lead to some cost savings or better solutions."
  • When someone else cancels your trip. "For instance, if your cruise is canceled due to low river tide, you are not at fault and would typically receive a full refund or credit for a future sailing, thus eliminating the need for the travel insurance policy," explains Rhonda Abedsalam vice president of travel insurance for AXA Assistance US.
  • If you die. Typically, the policy would be refunded to your next of kin. Generally, you can also ask for a refund if your travel companion dies before your trip.

Remember, it depends on where you buy your insurance

The refundability of your insurance can depend on where you purchased it. Commercial policies bought from a cruise or tour company are generally canceled and refunded if you cancel the trip far enough in advance of your departure date.

"The travel insurance cancellation provisions are generally tied to the cancellation provisions for the cruise or tour," explains Dan Skilken, president of TripInsurance.com . "After you have paid the last deposits on the cruise and are close enough to departure that they will not provide a refund on the cruise, they generally will also not provide a refund on the travel insurance. But if you cancel early enough to get all or most of your deposit back, you will also get your travel insurance premium refunded."

If you’ve purchased retail travel insurance from a third-party provider or comparison website, you can often get a refund if you can show receipts proving that you received a full refund of all trip deposits and have not had any cancellation penalties or taken any travel credits when you canceled your trip.

That's because retail travel insurance is sold for a specific traveler and for a specific trip. If you have proof of a complete refund and have not received travel credits, then you no longer have what's called an "insurable interest" in the trip. The insurance company must cancel and refund your premium in full, says Skilken.

Insider tip: If the insurance company refuses, just tell them you have proof that you no longer have an insurable interest in the trip. You have to have an insurable interest in a trip to own a travel insurance policy.

Your agent may be able to help you get a refund

You may also be able to lean on the agent who sold you the policy. For example, all policies on Squaremouth come with a money-back guarantee.

"The purpose of this benefit is to give travelers extra time to review their policy documentation to be sure it’s the best policy for their coverage needs," says spokeswoman Jenna Hummer. At Squaremouth, the money-back period typically lasts between 10 and 14 days, which is in line with the mandated "free look" period.

However, I have also seen agents negotiate with travel insurance companies for a more generous refund period in case of extenuating circumstances. There's no guarantee that you'll get it, but it's worth asking — and one reason to work with a third party.

Agents can also help you avoid this problem. Susan Sherren, who runs Couture Trips , a travel agency, notes that American Airlines Vacation Packages offers a predeparture protection insurance plan, which allows cancellation for any reason before the outbound departing flight time. Other restrictions apply, she adds.

"More flexibility will often cost you more," she says. "But having the flexibility is a great way to sleep well at night."

Can't get a refund? Look for other kinds of flexibility from your travel insurance company

Even if your travel insurance company says no to a refund, it doesn't necessarily mean you've lost the value of your policy.

"If a travel supplier changes or cancels your trip, you should be able to change your travel insurance policy to match the new dates of your trip or even cover a new trip, sometimes up to two years into the future," says Daniel Durazo, director of external communications at Allianz Partners USA .

Pro tip: Be sure to change the dates of your travel insurance policy before the departure date of your current itinerary. You can do that online or by calling your agent. Once the policy's effective date has passed, making any changes or initiating a refund or credit becomes much more difficult.

Don't forget to do your due diligence

Bottom line: Travel insurance is refundable under certain circumstances. But knowing when can require research.

"It's important for consumers to carefully read their policy upon receipt to understand the specific terms offered by their insurance provider," says Robert Gallagher, president of the US Travel Insurance Association.

The more you know, the likelier you are to get the refund you want when your plans change.

Christopher Elliott

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COMMENTS

  1. Fares

    How much it costs and how to pay to travel around London. Find out what's the best ticket for you and how to use contactless and Oyster cards, view fares, check if you can get a refund or replacement and see if you're eligible for free and discounted travel.

  2. What Is TfL TravelCh? (A Beginner's Guide)

    TfL Travel Info is a free service that provides real-time travel information for London's public transport network. It is run by Transport for London (TfL), the body responsible for managing the capital's transport system. TfL Travel Info offers a range of features, including: Journey planning tools. Real-time travel information.

  3. Travelcards and group tickets

    Travelcards. A Travelcard (in the zones it's valid for) gives you unlimited travel at any time on bus, Tube, Tram, DLR, London Overground, Elizabeth line and National Rail services in London. You can use it on all buses, and if valid in zones 3, 4, 5 or 6, on all trams. Travelcards can start on any day.

  4. Keeping London moving

    Information on all forms of transport in London including cycle hire. Routes, maps, plan a journey, tickets sales, realtime traffic and travel updates.

  5. Transport for London

    Transport for London (TfL) is a local government body responsible for most of the transport network in London, United Kingdom. ... Passengers refusing to observe the ban may be refused travel and asked to leave the premises. The GLA reported in 2011 that assaults on London Underground staff had fallen by 15% since the introduction of the ban.

  6. What is the TfL Journey Planner and how to use it?

    The TfL Journey Planner is a website run by Transport for London that works similarly to the National Rail Enquiries page. It allows you to search and plan your journeys across London in advance ...

  7. Plan a journey

    TfL fares frozen until March 2025. Find out more about fares. Plan your journey across the TfL network. Journey planner for Bus, Tube, London Overground, DLR, Elizabeth line, National Rail, Tram, River Bus, IFS Cloud Cable Car, Coach.

  8. TfL Go: Live Tube, Bus & Rail 4+

    Screenshots. Travel confidently around London with maps and live travel updates on our official TfL app. Check live arrival times for Tube, London Overground, DLR, Elizabeth line and Thameslink trains as well as Trams and IFS Cloud Cable Car. Make step-free journeys and look up station facilities. See on the map when stations and lifts are closed.

  9. London Travelcard: How does it work, fares, when do you need one

    1 day Travelcard. The price of the 1 day London travelcard for zones 1, 1-2, 1-3 and 1-4 costs £15.20. We don't normally recommend using the 1 day travelcard, as it is actually cheaper to use an oyster card, a visitor oyster card, or a contactless card as these payment methods have a daily cap. The daily cap applied to these zones are: £8.10 for travel within zones 1-2; £9.60 for zones 1 ...

  10. Help

    Sample fares: Zones 1 to 2: £3.40 Peak. £2.80 Off-Peak. Single bus journey - £1.75. Unlimited journeys in one day in zones 1 and 2 - £8.10. Zones 1 to 6: £5.60 Peak and Off-Peak. You can top up your Oyster card at Tube stations and over 4,000 Oyster Ticket Stops throughout London and at London Visitor Centres.

  11. 'I tried the TfL Go app to see if it was better than Citymapper at

    TfL Go allotted me seven minutes to get down to the platform compared to Citymapper's four - and I'd made it in three. This turned out to be the case at the other end, too, with the former giving me 11 minutes to exit the station and clear the 0.3 miles between Bond Street and John Lewis in contrast to the latter's nine.

  12. Oyster, Contactless and Travelcards

    Oyster is a Smartcard from Transport for London (TfL). You can use it to store PAYG credit up to £90, or up to 3 Travelcard or London Bus & Tram Pass Season tickets. ... If you want to travel beyond the Zones permitted by your Travelcard or Pass then you can purchase a Boundary Zone ticket to or from stations outside of London.

  13. What is the benefit of a travelcard over a regular oyster card?

    16-25 Railcard when linked to an Oyster gives you 1/3 off TfL Off-Peak pay as you go single fares, and Off-Peak daily caps. Before buying a Travelcard, which allows unlimited travel within specified zones for fixed durations (week, month, year) try and calculate how much you would spend using an Oyster (with a railcard discount applied if applicable) and compare this to the discounted price of ...

  14. TFL TRAVEL CHARGE TFL.GOV.UK/CP

    TFL CH charged me £8.90. the other journeys on those days were by bus using my old age bus pass. My Oyster card was bought from a shop some time ago and I always top it up with cash and it had £18.50 on it on 23rd Nov. posted 12/01/2022 by CHRISTINE MARY DICKINSON.

  15. PDF Adult rate prices 2024

    Adult rate prices 2024. The caps below apply to all Tube, DLR, Elizabeth line and London Overground services, and most National Rail services in Zones 1-9*. Zone. Pay as you go caps. Travelcards. Zone. Daily peak. Daily off-peak. Monday to Sunday.

  16. Changes to Freedom Pass Travel Times

    If you hold an Older Persons' Freedom Pass you will need to pay for travel between 04:30 and 09:00 on weekdays. You will still be able to travel free on TfL's services from 09:00 on Monday to Friday and at all times on weekends and bank holidays. Disabled Persons Freedom Pass holders are not affected by this change.

  17. Transport for London pays out thousands in device clash refunds

    Clashes happen when a customer uses one device at the start of a journey and touches out with another. Transport for London (TfL) data showed £8,369.25 was refunded for 609 cases between 12 June ...

  18. London travel news LIVE: Elizabeth line and trains blocked from ...

    Elizabeth Line trains and the Heathrow Express are unable to travel to Heathrow Terminal 5 after a tunnel was closed for safety reasons. Transport for London has said the it is fixing faulty ...

  19. About TfL

    What Transport for London does and how it is organised.

  20. London Underground Annual Travelcard Worth it?

    I travel to and from home (2 journeys a day, 5 times a week) and occasionally make another 2-4 one way trips on the tube (but this is by no means every week). Annual travelcard price: £1,960. I'm also confused by TFL's website. Sometimes it says the only peak times are between 06:30-09:30 but in other places it also says 16:00-19:00 is peak.

  21. NFL schedule 2024: Full list of how many miles each team will travel

    All 32 NFL teams will have to travel at least eight times during the 2024 regular season, but some will travel more and much farther. Teams will have to travel cross country, while some will go ...

  22. What the F.A.A. Bill Means for Travelers

    The F.A.A. oversees all plane traffic in the United States, and the bill, which Mr. Biden has signaled he will sign, grants $105 billion to the agency and $738 million to the National ...

  23. Is Travel Insurance Refundable? Here's Everything You Need ...

    That's because retail travel insurance is sold for a specific traveler and for a specific trip. If you have proof of a complete refund and have not received travel credits, then you no longer have ...

  24. Off-peak Friday fares

    Pay as you go single fares are now off-peak all day every Friday on Tube, DLR, London Overground, Elizabeth line, and some National Rail services across London and the southeast. The trial will run every Friday, from 8 March until 31 May 2024 inclusive. See our map showing where pay as you go with contactless (card, watch or phone) or Oyster is ...

  25. Access DLR

    The DLR offers a free travel assistance service called Access DLR for anyone 18 or older who needs extra support. It's available 7 days a week, from 7:00 to 19:00, seven days a week. As the DLR stations are not staffed assistance needs to be pre-booked, this can be done online or by phone. We recommend pre-booking this service at least two ...