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Travel Choices – Frequently Asked Questions
- Travel Choices – Frequently Asked…
Do I have to pay for Travel Choices?
If you r eceive transport assistance from Surrey County Council, you can access this service for free.
What happens if I want to cycle the route but do not have a bicycle?
Travel Choices will always ensure that you have the right equipment. A bike and accessories can be given if you do not have access to a bike.
How do you know what the best routes are?
Your travel Coach will work with you to find the most appropriate and safest route possible. If you would like to learn a different route we can accommodate this.
We are here to teach you how to access your community independently and reduce any barriers that may get in your way.
How long does the course last?
The course is tailored around the person we support and what support they want. The travel Coach normally works with the you for six weeks.
What are the first steps?
A Travel Coach will be assigned to the young person to support them on their journey to independence.
The Travel Coach will then complete a route assessment. This will be to and from school or college and will identify all the risks and hazards, safe points and landmarks.
What do you do if the bus route changes?
By using a smartphone you can easily access changes to the route by making sure you receive the notifications.
If you are feeling worried or anxious about this, a Travel Coach will support you with this new route
Once I am travel trained, what happens next?
Your Travel Coach will make contact with you every three months to make sure you are happy with your travel. They will also support you with any problems that you may have had.
Who can access Travel Choices?
Children and young people from the age of 11 who receive transport assistance from Surrey County Council to get to school or college can access Travel Choices.
We would be eligible for using this service. How do we sign up?
You can get in touch with us either by calling us on 01483 806806 or sending us an email to [email protected] .
How do I find out more about Travel Choices?
You can find out more about the scheme by visiting our website www.surreychoices.com/what-surrey-choices-does/employment-and-learning/surrey-choices-travel-choices/ or give us a call to find out more on 01483 806806
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Post-16 travel allowance
Closed 8 Apr 2024
Opened 25 Mar 2024
0300 200 1004
In 2022, we issued an updated policy statement aimed at travel assistance for students aged 16-25. Aligned with this statement, In the same year, we introduced the post-16 travel allowance more widely. We now have around 33% of post-16 students accessing discretionary travel assistance via the allowance and we are looking to expand the allocation of this further in 2024.
We would like to engage with families who currently receive the post-16 independent travel allowance on thoughts, views and any suggestions you would like us to consider.
We understand that for some, the issuing of the allowance reflected a different type of travel solution that your child may have been receiving while they were of statutory school age (up to the year 11).
The Surrey School Travel and Assessment Team is striving to improve our customer service and would gratefully appreciate you taking part in this short survey , which should take between 5-7 minutes to complete .
Comments will be reviewed and form part of an ongoing analysis of the Post-16 Travel Allowance.
If you have any queries about the survey and/or require this survey in hard copy or a different alternative format, please contact us and we will do our best to assist you:
Email: [email protected]
Accessibility Statement: This survey is compatible with speech recognition software and screen readers. A Large Print version of this survey can be found at the bottom of this page under ‘related documents’. If you have any queries about the survey and/or require this survey in hard copy or a different alternative format, please contact us and we will do our best to assist you:
- Surrey School Travel and Assessment Team
- Parents and families
Council pay out after school transport suspended
A family has received £1,500 from Surrey County Council after the authority failed to provide school transport for a child with complex medical needs.
The child missed 27 days of education as well as special needs provision, which caused his mother and the wider family “avoidable” distress, according to a report from the social care ombudsman.
The ombudsman ordered the council to pay out after a "service failure" in defaulting its legal duty to provide special educational needs and disabilities (SEND) transport to and from school.
A council spokesperson said it would not comment on individual cases but said it would "accept the findings from the ombudsman report and sincerely apologise for any distress caused”.
The report said the travel provider had suspended the child's transport in 2023 after it felt it could no longer meet the child's medical needs, the Local Democracy Reporting Service said.
It said the child waited for their school transport to pick them up but it did not arrive and it was not until lunchtime the travel provider informed the council it had suspended its service.
Surrey County Council offered the mother of the child a travel allowance while it explored other solutions.
Report documents said the family experienced “avoidable distress, frustration and inconvenience”.
The social care ombudsman said “the council did exactly what we would expect in the circumstances it found itself in” and it now has contracts with two ambulance-style providers able to transport children with complex medical needs.
A council spokesperson said it knows "how important it is for children and young people to have access to their education setting" but a "lack of suitable providers" has meant some children have had to wait longer for appropriate arrangements.
They added: "In these circumstances we always work actively with families to find a solution and offer measures such as personal travel allowances in the interim.”
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- Council pays over £500,000 for failures
Related internet links
- Surrey County Council
Technical Support Officer
- Reference: SCC/TP/288535/1309
- Positions: 1
- Salary: £29,697 per annum
- Category: Administration & Clerical
- Contract type: Fixed term
- Working hours: 36 hours per week
- Posted on: 3 July 2024
- Closing date: 26 July 2024
- Directorate: Environment, Transport & Infrastructure
- Location: Merrow Depot, Merrow Lane, Guildford, GU4 7BQ
Description
- 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
- Option to buy up to 10 days of additional annual leave
- An extensive Employee Assistance Programme (EAP) to support health and wellbeing
- Up to 5 days of carer's leave per year
- Paternity, adoption and dependants leave
- A generous local government salary related pension
- Lifestyle discounts including gym, travel, shopping and many more
- 2 paid volunteering days plus 1 team volunteering day per year
- Learning and development hub where you can access a wealth of resources
- Previous experience of providing administrative functions
- Ability to prioritise and plan own workload in the context of conflicting priorities
- Customer focused approach and confident in dealing with and building a rapport with a wide selection of customers, striving for Customer Service Excellence
- A positive, self-motivated and tenacious attitude with a desire to learn
- Good IT skills and proficient with Microsoft Office
- Ability to work well both independently and as part of a team
- Please tell us what has motivated you to apply for this position with Surrey County Council?
- Please tell us about your previous administration experience, including any administrative processes you were responsible for.
- Please tell us about your previous customer service experience including how you ensure that you are always delivering excellent customer service. What does excellent customer service look like to you?
- The candidate has evidenced the minimum criteria for the role through their application
- The candidate has chosen to share that they have a disability on the application form
Files to download
- Life at Surrey Handbook (PDF)
- Technical Support Officer - Job Description (PDF)
Back Apply online
- Reviewed: 06 Jul 2024
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How to apply. Please use the link below to apply using our online application form: Apply for free travel assistance for children under 16 years of age. If you have changed address since applying for travel assistance, you will need to complete a change of address form. If you apply later in the year for a school place, or your allocated school ...
If we agree that a student is eligible for assistance, we will provide travel assistance in the form of a post-16 Independent Travel Allowance (ITA) to support families and young people to make their own transport arrangements to develop independence and prepare for adulthood pathways. The tiered banding rates are shown below: Banding. Full year.
The Council's annual Post-16 Policy Statement is a county-wide policy which applies equally to all districts, boroughs and electoral divisions. The policy ensures greater consistency of practice and equity of provision of home to school travel assistance for pupils aged 16 to 25. It encourages the use of more environmentally sustainable forms ...
You can contact the Surrey School Travel and Assessment Team by using the School travel and assessment online enquiry form. You can also the Travel Assistance team via the Surrey County Contact Centre on 0300 200 1004 or find helpful information and guidance on the School transport pages on the Surrey County Council website.
Overview. Surrey County Council's Home to School Travel Assistance Policy explains the eligibility criteria for travel assistance for children, with and without special educational needs, of statutory school age (5-16 years old), for children under 5 and for young people aged 16-19 and 19-25 and describes how the Council fulfils its duties and exercises its discretionary powers as set out in ...
Surrey County Council offers this scheme which enables young learners aged 17 to 18 to travel on buses and trains at reduced fares for journeys to and from school/college. The student fare card costs £25 and is valid from 1 September until the end of the following August. Apply for a Student Fare Card on the Surrey County Council website.
Overview. Surrey County Council currently offers families the option of taking an Independent Travel Allowance to facilitate their child's journey. Mileage will be calculated by the Council and will now be costed based on 4 journeys per day using the shortest road route from the home address to the education setting. We would like to engage ...
This document sets out Surrey County Council's Home to School/College Travel and Transport Policy and describes how the Council fulfils its duties and exercises its discretionary powers as required by the Education Act 1996 and subsequent legislation and guidance. The policy explains the criteria for eligibility for
The transport section of the Surrey County Council website has more information, including when you should apply and who is eligible for Travel Assistance.. Travel Choices programme. Travel Choices is a programme, run by Surrey Choices in partnership with Surrey County Council, to support children and young people to gain independence to travel to school, go into town with friends, and go to ...
To request an update on temporary travel allowance or to request an update on the status of your bursary email [email protected]. Ways to contact. For further information, please contact one of the following: Assessment team (pre-transport) 01483 518900, 9am to 11am.
Travel Choices will always ensure that you have the right equipment. A bike and accessories can be given if you do not have access to a bike. ... Children and young people from the age of 11 who receive transport assistance from Surrey County Council to get to school or college can access Travel Choices. We would be eligible for using this ...
Frequently asked questions about travel assistance for ages 16 to 25. Below you will find answers to frequently asked questions relating to the eligibility, assessment and delivery of travel assistance for ages 16 to 25. For further information, please see our Travel Assistance Policy for learners aged 16 to 25.
Local authorities must make free travel arrangements for these children. There genetic email for both the Travel Assistance and Transport Coordination Centre Teams is [email protected]. Local authorities duties. Home to school transport policy for ages 5 to 16 years.
Surrey County Council is currently updating its travel assistance policy for children and young people with an education, health and care plan (EHCP) or an existing statement of special educational needs (SSEN). ... Travel allowance system. We are consulting on the introduction of a 'travel allowance'. This would replace the current system ...
MEMBERS' ALLOWANCES 2023 - 2024. Surrey County Council has approved a Scheme of Members' Allowances for the period 1 April 2023 to 31 March 2024. In accordance with The Local Authorities (Members' Allowances) (England) Regulations 2003, it has complied with the duty to have regard to the recommendations of an independent remuneration ...
Surrey County Council is committed to ensuring that all pupils have a great start to life, are safe and healthy and have access to high quality education so that they can achieve their full potential. ... Travel allowance. Where reimbursement is the most cost-effective method of providing home to school travel assistance, for example where no ...
Surrey County Council offered the mother of the child a travel allowance while it explored other solutions. Report documents said the family experienced "avoidable distress, frustration and ...
A boy missed 27 days of education and special needs provision after his school transport was cancelled. Surrey County Council (SCC) has apologised to his family for "avoidable distress" caused and has been forced to pay them £1,500 after the failings.. The social care ombudsman heard the council failed to provide the child, who has complex medical needs, school transport due to a 'service ...
The Surrey School Travel and Assessment Team is striving to improve our customer service and would gratefully appreciate you taking part in this short survey, which should take between 5-7 minutes to complete. Comments will be reviewed and form part of an ongoing analysis of the Post-16 Travel Allowance.
Surrey County Council offered the mother of the child a travel allowance while it explored other solutions. Report documents said the family experienced "avoidable distress, frustration and ...
This guide sets out the arrangements made by Surrey County Council for the payment of allowances and expenses for elected councillors and non-elected members serving on committees of the council. Basic Allowance. A Basic Allowance of £14,160 per annum will be paid to each member of the council.
IRP Review of Members' Allowances 2020 (PDF) This report provides the Council with the recommendations from the Independent Remuneration Panel (IRP) as prepared under the Local Authorities (Members' Allowances) Regulations 2003. Guide to Members Allowances and Expenses 2024 to 2025 (PDF) Arrangements for the payment of allowances and ...
Details. Reference: SCC/TP/287909/1288 Positions: 7 Salary: £46,399 - £49,588 per annum (pro rata for part time roles) Category: Qualified Social Work - Adult's Contract type: Permanent Working hours: 36 hours per week, 21.6 hours per week, or 18 hours per week Posted on: 1 July 2024 Closing date: 30 September 2024 Directorate: Adult Social Care & Integrated Commissioning
Lifestyle discounts including gym, travel, shopping and many more; 2 paid volunteering days plus 1 team volunteering day per year; ... The highway is the most valuable asset managed by Surrey County Council with a replacement value of approximately £7.5bn, and it is critical to the economic growth of the County. ...