make my trip vision and mission

MakeMyTrip - How the Company is Making Travels Hassle-Free?

Shubham Kumar , Manisha Mishra

Company Profile is an initiative by StartupTalky to publish verified information on different startups and organizations.

More Indians are now booking tickets and hotels online than ever before. Nothing can beat the comfort of being able to plan a trip from the comfort of your home. You can check out the prices and compare them to get the best out of the deal. A company that holds a major share in the Indian online travel industry is MakeMyTrip. Since 2000, MakeMyTrip is helping millions of Indians book railway tickets, airline tickets, bus tickets, reserve hotel rooms, and buy holiday packages.

Founded in 2000 and headquartered in Gurgaon, Haryana, MakeMyTrip is one of the most popular and dependable Indian travel companies that helps the people of India avail of online travel services that include airline tickets, domestic and international holiday packages, reservations of hotels, railways, and bus tickets.

If you want to know more about MakeMyTrip India, its Founders and Team, Growth, Startup Story, Mission and Vision, Products and Services, and more, then here's the MakeMyTrip success story.

MakeMyTrip - Company Highlights

MakeMyTrip - About MakeMyTrip - Industry MakeMyTrip - Founders and Team MakeMyTrip - Subsidiaries MakeMyTrip - Startup Story MakeMyTrip - Mission and Vision MakeMyTrip - Name, Tagline, and Logo MakeMyTrip - Business Model MakeMyTrip - Revenue Model MakeMyTrip - Product and Services MakeMyTrip - Challenges Faced MakeMyTrip - Funding and Investors MakeMyTrip - Investments MakeMyTrip - Mergers and Acquisitions MakeMyTrip - Growth MakeMyTrip - Partnerships MakeMyTrip - Advertisements and Social Media Campaigns MakeMyTrip - Awards and Achievements MakeMyTrip - Competitors MakeMyTrip - Future Plans

MakeMyTrip - About

India’s leading online travel company, MakeMyTrip, was founded in 2000 by Deep Kalra, Keyur Joshi, Sachin Bhatia and later joined by Rajesh Magow. Headquartered in Gurgaon (Haryana), the company provides online travel services that include flight tickets, domestic and international holiday packages, hotel reservations, and rail and bus tickets.

MakeMyTrip - Industry

The research of the Statista indicates that the travel and tourism sector is expanding favorably. Forecasts for 2023 indicate a strong and promising future with a significant revenue of US $19.86 billion . The projected yearly growth rate between 2023 and 2027 is an outstanding Compound yearly Growth Rate (CAGR) of almost 12.18%, with a projected value of US $31.45 billion by 2027. These figures highlight the industry's strength and point to a continuing upward trend, indicating tremendous potential for consistent growth and a plethora of opportunities in the Travel and Tourism sector going forward.

MakeMyTrip - Founders and Team

Deep Kalra, Keyur Joshi, Rajesh Magow and Sachin Bhatia are the co-founders of MakeMyTrip.

The founder of MakeMyTrip, Deep Kalra, was raised in Hyderabad, attended St. Stephen's College in Delhi for his economics degree, and graduated with an MBA from IIM Ahmedabad in 1992. He left ABN AMRO after three years to work in business development at GE Capital. In the past, he worked with AMF Bowling to bring bowling alleys to India. With the launch of MakeMyTrip in 2000, Kalra revolutionized the Indian travel sector by introducing cutting-edge online services.

As the CEO of MakeMyTrip, Deep Kalra guided the company from its inception till its listing on NASDAQ in August 2010. From August 2013 to February 2020, Kalra functioned as the Group CEO. In February 2020, Deep Kalra stepped down from the post of Group CEO to resume responsibilities as executive chairman of the MakeMyTrip board, while co-founder and current group CEO Rajesh Magow took charge as the Group CEO.

“We believe that separating the roles of Group CEO and Executive Chairman will allow us to focus more on long-term strategic opportunities within and outside India, while maintaining our market-leading position in our existing businesses,” MakeMyTrip owner Deep Kalra commented on his step-down.

Kalra also serves as the vice chairman of Internet and Mobile Association of India. He is one of the founders of Ashoka University and is a part of its governing body. He is also a founding member of " I am Gurgaon" , an NGO.

Rajesh Magow

Rajesh Magow, a co-founder of MakeMyTrip, serves as the company group CEO currently. Magow graduated from the Indian Institute of Chartered Accountants. He began his career with Aptech Ltd. as the Regional Head-ACE North. After thereafter, he joined Ebookers as CFO and Head of Financial Services before joining MakeMyTrip as co-founder, CFO, and COO. Magow has held a number of executive positions within the corporation, including those of Group CEO, COO, and CFO.

Keyur Joshi

Keyur Joshi is the co-founder and Chief Operating Officer (COO) of MakeMyTrip and the Strategic Advisor, roles that he is serving still in the company. Besides this he is also the co-founder of Wildlife Luxuries (I) Pvt. Ltd. The jumpstart of the online travel market in India can largely be attributed to Joshi.

Before MakeMyTrip, Joshi was involved with Around the World Travel (presently known as JustFares.com), and Tata Motors, where he handled the Market Research and Product Management departments. Keyur has obtained a Bachelor's degree in Chemistry from Gujarat University. This was again followed by an MBA degree from the City University of New York, New York. Joshi is also a certified pilot!

Apart from the resignation of Sachin Bhatia, who resigned as the co-founder and CMO of the company, the founding team of MakeMyTrip is intact. Looking at the MakeMyTrip number of employees, the company has been known as a 1,001–5,000 strong organization.

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MakeMyTrip - Subsidiaries

MakeMyTrip Subsidiaries are Ibibo, Easy to Book Holding B.V., ITC Group, Luxury Tours & Travel Pte Limited, Quest2travel.com India Pvt. Ltd., Hotel Travel Ltd., Travis Internet Private Limited, MakeMyTrip (India) Private Limited, and Makemytrip.com Inc.

MakeMyTrip - Startup Story

MakeMyTrip's genesis lies in the entrepreneurial spirit of its founder, Deep Kalra. Initially an experienced banker at ABN AMRO Bank, Kalra felt the urge to break away from the monotony of corporate life and explore new avenues. After three years in the banking sector, he sought challenges beyond the confines of a traditional career. This quest led him to join AMF Bowling, aiming to introduce bowling alleys to India. Despite facing challenges in fundraising and the subsequent failure of this venture, Kalra's determination to run his own business remained unshaken.

Undeterred by setbacks, Kalra found himself at GE Capital, where he gained valuable insights into the potential of the internet. The realization dawned when he successfully sold his wife's car online, sparking the idea that the internet could be a powerful platform for his entrepreneurial aspirations. Acknowledging the vast possibilities, he resigned from GE Capital and ventured into the world of online businesses.

The turning point for MakeMyTrip came during Kalra's research into the tourism sector. Recognizing the inconvenience faced by Indians queuing at ticket counters, he envisioned a solution that would make ticket bookings accessible online. This insight solidified the foundation of MakeMyTrip. While planning a holiday to Thailand, Kalra observed the cost efficiency of direct online bookings and decided to eliminate intermediaries, leading to the official launch of MakeMyTrip in 2000. The platform aimed to simplify ticket bookings and offer competitive prices, marking the beginning of a transformative journey in the online travel industry.

MakeMyTrip - Mission and Vision

MakeMyTrip's mission is to "provide customers a one-stop-shop for all their travel needs." It helps the users get optimum user experience across the entire travel journey, which includes "effective planning resources, superior booking experience across all channels, and in-journey 24x7 live customer support."

At GO-MMT, our vision is to make travel simple and fun for all, and our core values guide us in making this possible. These core values can be seen in the projects that we undertake, and the way in which we solve problems for our customers. They are a representation of OUR BEING & OUR DOING. Each member of the GO-MMT family is guided by them, each and every day, says the company website while stating its vision and values.

MakeMyTrip - Name, Tagline, and Logo

MakeMyTrip's tagline is "Dil toh roaming hai", which the company announced in April 2017.

MakeMyTrip - Business Model

MakeMyTrip lets users book air tickets, bus tickets, buy holiday packages, book hotel accommodations, and hire vehicles. Users can also access other travel-related services, like visa processing and travel insurance, that are provided by third-party vendors. All of these services are available through MakeMyTrip's app, website, or through MakeMyTrip-owned and franchisee-owned stores.

Besides this B2C model, MakeMyTrip has also introduced MyBiz to offer various corporate travel-related services. MyBiz lets businesses easily manage the travel and accommodation of its employees through various features, such as a single dashboard, MyBiz wallet for central payment processing, and instant refunds to myBiz Wallet on cancellations.

MakeMyTrip - Revenue Model

MakeMyTrip's revenue model combines traditional and innovative elements, with a focus on strategic air ticket sales contributing 35% to the total revenue. Complementing this, hotels and holiday packages constitute a substantial around 50% of earnings. The transport segment, led by Red Bus , adds 10% , growing at an impressive 35% annually . MakeMyTrip has expanded its revenue streams by partnering with IRCTC for rail tickets and introducing weekend travels, activities, and events .

Domestic travel takes center stage in revenue generation, with 60% of air ticket revenue and 85–90% of hotel business revenue attributed to domestic travel. This highlights MakeMyTrip's adaptability to regional preferences and solidifies its position as a comprehensive travel solution.

MakeMyTrip - Products and Services

MakeMyTrip Limited is an Indian online travel company founded in 2000. It’s services include air ticketing, hotel and alternative accommodations bookings, holiday planning and packaging, rail ticketing, inter-city bus ticketing, car hire, and ancillary travel requirements such as facilitating access to third-party travel insurance and visa processing.

The company is the industry leader in India's travel sector thanks to its continuous innovation culture and " customer first " strategic focus. This puts it in a unique position to accelerate the online presence of hotels and other lodgings that are largely offline.

MakeMyTrip employs a sizable number of data scientists in their workforce. It makes considerable use of chatbots; Myra for MakeMyTrip and Gia for Goibibo . These chatbots assist with most post-sale inquiries.

MakeMyTrip - Challenges Faced

“The meltdown of dotcom, the exit of venture capital from India, and the 9/11 attacks. By mid-2001, MakeMyTrip were hit by this triple whammy. The next couple of years were the toughest — there were no investors in sight and the company had to shrink the team. But those tough times helped bind the team together. It’s been an incredible journey and the team are thrilled for the possibilities that lie ahead.” said Deep Kalra Founder.

MakeMyTrip celebrated turning 20 in 2020, marking 20 years of assisting customers with travel arrangements. Unfortunately, the worldwide pandemic made it happen during a difficult period. For everyone, traveling was challenging due to the coronavirus. MakeMyTrip used their knowledge to adapt and come up with new ways to assist travelers in spite of this obstacle. The business demonstrated that it could overcome obstacles and remain a leader in the travel sector even in the face of this challenging circumstance.

MakeMyTrip - Funding and Investors

MakeMyTrip has raised $748 mn in over 6 rounds of funding.

Here are the funding details:

MakeMyTrip - Investments

MakeMyTrip has made 7 investments to date. Here's all of them below:

MakeMyTrip Exit

It has exited from two companies, ibibo Group and Inspirock.

MakeMyTrip - Mergers and Acquisitions

MakeMyTrip made 5 acquisitions till date.

The MakeMyTrip fintech arm TripMoney has acquired BookMyForex, an online foreign exchange service provider in India, on April 5, 2022, through the acquisition of the majority stakes in the company.

Here's a look at the list of the companies that MakeMyTrip has acquired:

Some other investments and acquisitions that MakeMyTrip made during its journey till now are:

• In August 2011 , MakeMyTrip (MMT) along with private equity firm Saif Partners, acquired majority stakes in Travenues Technology Private Limited, which owns Ixigo.com. In November 2011 , MMT invested in 'My Guest House Accommodation', a budget lodging and hotel operator.
• In September 2014 , the company instituted a $15 mn innovation fund to support early-stage companies in the travel space. It also acquired MyGola, a travel planning website, in April 2015. The acquisition was done through the innovation fund, and as part of the acquisition, all employees of MyGola were absorbed into the MakeMyTrip team.
• In June 2015 , MakeMyTrip acquired an 18% stake in travel planning startup Inspirock. In July 2015 , it invested in travel information and hotel review portal HolidayIQ to pick up an approximately 30% stake in the latter. In the same month, it also invested $5 mn in BonaVita Technologies, a startup which plans to utilize the funds to build innovative products in the travel industry.

MakeMyTrip - Growth

Starting its journey at the start of the millennium, MakeMyTrip has entirely transformed the ways of travel and bookings and has made the whole process fast, easy, and hassle-free not only for its customers but for the whole country in general. Some of the major growth insights of the company are:

• As of June 2023, MakeMyTrip had 146 active franchisees operating in more than 100 cities
• It has covered 2,000 cities via hotels
• It also has its international offices based in Dubai, Kuala Lumpur, Bangkok, New York, Singapore, Phuket and Istanbul
• MakeMyTrip has 68 mn+ monthly active users as per its website
• It has 69 mn+ lifetime transacted users
• In the post-pandemic world, the company also claims to help the users get 100% refund on their cancellations

MakeMyTrip saw a notable growth in operating revenue in the fiscal year 2022–2023, with Rs 4,863 crore in FY23, compared to Rs 2,492 crore in FY22. But the business also saw total expenses come to Rs 4,986 crore. In spite of this, the profit/loss margin has improved significantly, with the loss in FY23 dropping to Rs 91.6 crore from Rs 373.6 crore in FY22.

MakeMyTrip - Partnerships

MakeMyTrip, in its 20+ years-long journey, has witnessed numerous partnerships with a whole lot of brands. Here's a glimpse into some of the most important collaborations that MakeMyTrip witnessed in recent years:

• The Indian travel company led by Rajesh Magow was all set to partner with the Ministry of Civil Aviation , as per reports dated November 22, 2021. With this partnership, the popular travel and tourism company was about to ensure the promotion of regional air connectivity via the UDAN scheme. The company planned to power the UDAN flights on the AIRSewa portal and to market the same on its platform as well in order to promote its products and increase visibility and product discovery.
• MakeMyTrip has partnered with IndiGo to launch exclusive charter flights between Mumbai and Phuket in Thailand. The announcement came in on November 10, 2021, where MakeMyTrip, as part of the deal, will ensure end-to-end service assistance, including airport transfers, early check-in and check-out, certificate of entry assistance, premium properties, and more.
• The company entered into a strategic partnership with AmazonPay to offer all-inclusive travel services to Amazon customers that will be enabled by MakeMyTrip and Redbus. This partnership was announced on November 1, 2021.
• The Indian travel major collaborated with Hopper , a leading AI-based travel booking app, on October 14, 2021, which was aimed to help the customers save money with personalized and flexible bookings.

MakeMyTrip - Advertisements and Social Media Campaigns

Ranveer Singh and Alia Bhatt are the brand ambassadors of the MakeMyTrip company, whom the company roped in on February 17, 2016.

MakeMyTrip Campaign

In an effort to draw in new consumers, MakeMyTrip has unveiled a compelling new campaign with ambassadors Alia Bhatt and Ranveer Singh. The campaign aims to draw attention to the platform's distinct value propositions by showcasing its comprehensive room-specific data. MakeMyTrip aims to present a personalized and all-inclusive travel experience, making it the go-to platform for both luxury and functionality, from the appeal of seaside accommodations to useful facilities.

MakeMyTrip - Awards and Achievements

The list of accolades received by the company is quite long. Here are some of them:

• Great Manager Awards - Companies with Great Manager Award 2022.
• Economic Times - Future Ready Organization Award 2022.
• ET Human Capital Awards - Most Inclusive Companies Index Exemplar 2022.
• Most Inclusive Company Index Study - 100 best companies For Women - 2022.
• Best Travel Innovator - Travel Distribution World Asia Awards (2012).
• Singapore Airlines - Top agents award (2010-2011) ; Top Passenger Agent (2007-08).
• Malaysia airlines - Top Agent Award (2007) ; Top agent award (2009) ; Top agent award (2010).
• Cathay Pacific - Outstanding performance in (2009) ; Outstanding Performance (2007).
• Air Mauritius - All India Top Ten Agent/Top North India Sales Award (2007-08); All India Top Ten Agent/Top North India Sales Award (2006-07).
• British Airways - Outstanding Revenue Contribution (2007-08).
• Lufthansa - Outstanding Performance (2006-07).
• Indian Airlines - Achieving Highest Domestic Passenger Sales (2006-07).
• Kingfisher Airlines - Outstanding Performance (2006-07).
• Jet Airways - Award of Excellence (2005-06).
• Air India - Outstanding Contribution to Passenger Sales (2005-06).

MakeMyTrip - Competitors

The main competitors of MakeMyTrip are:

• Booking.com

MakeMyTrip - Future Plans

MakeMyTrip has declared its intention to grow its franchise company throughout the nation's top 100+ cities as per news report of March 31, 2023. By the end of 2023, the company hopes to have 220 active franchisees, having grown by more than 50%.

The franchise network expansion is part of our broader strategy to serve customers in the top 100+ cities of India. The franchise network will help serve those customers who may be more comfortable talking to someone they trust," said Rajesh Magow Co-Founder.

What is MakeMyTrip?

MakeMyTrip is an online travel company founded by Deep Kalra, Keyur Joshi, and Sachin Bhatia in 2000, who were later joined by Rajesh Magow. The company is headquartered in Gurugram, Haryana and offers online travel services including domestic and international holiday packages, hotel reservations, rail, bus and flight tickets.

Who is MakeMyTrip founder?

Rajesh Magow is the co-founder and Group CEO of MakeMyTrip. Rajesh joined Deep Kalra, Keyur Joshi and Sachin Bhatia, the founders of MakeMyTrip, in 2006.

What are the names of MakeMyTrip subsidiaries?

Which is makemytrip origin country.

MakeMyTrip Limited is an Indian online travel company founded in 2000.

What is the total funding amount raised by MakeMyTrip?

To date (2023), MakeMyTrip raised funding worth $748 mn over 6 rounds.

How much is MakeMyTrip's valuation?

MakeMyTrip was last valued at $2.69 billion, in 2019.

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Deep Kalra's MakeMyTrip: From Failure to a $2.84 Billion Digital Travel Revolution.

Learn how makemytrip, driven by deep kalra's vision, has shifted gears in the travel industry, promoting modern and hassle-free trip planning.

Tuesday August 15, 2023 , 2 min Read

Deep Kalra's story is an inspiring one. He's the man behind  MakeMyTrip  , a game-changing company in the travel industry. Let's take a look at his journey in simple terms.

The Start of Something Big

Deep Kalra began his career after studying at St. Stephen’s College in Delhi and then getting an MBA from IIM Ahmedabad in 1992. He worked at big companies like ABN AMRO Bank and GE Capital. But Deep wanted more.

He tried buying a business called AMF Bowling, but it didn't work out. That didn't stop him. Deep saw a problem in travel planning; it was too hard and old-fashioned. He thought the internet could fix this, and so he started MakeMyTrip.

Creating MakeMyTrip

In 2000, Deep and his friends Keyur Joshi, Rajesh Magow, and Sachin Bhatia made MakeMyTrip. With $2 million from a company called eVentures, they took on old-school travel agents. They wanted to make travel planning easy and cheap.

MakeMyTrip made booking trips simple with modern technology and help available all day and night. It came to India in 2005 and quickly became known for being trustworthy.

Recognition and Growth

By 2005, MakeMyTrip was doing great in India, always putting customers first. Deep's hard work didn't go unseen. He even got ranked first on a list of important digital people by KPMG in 2011.

Deep also helped others through the charity "I am Gurgaon" and Ashoka University.

MakeMyTrip Today

Now, MakeMyTrip is a big success. It's worth around $2.84 billion, making it a major player in the travel business.

Deep Kalra's journey shows that if you have a good idea and work hard, you can make big things happen. He saw a problem and used the internet to fix it. Even when things didn't go well at first, he kept going. Today, thanks to Deep and his team, planning a trip is easier for many people. He also made sure to give back to his community. Deep's story is a great example of how belief and determination can lead to great success.

• digital revolution
• startup success
• travel industry
• IIM Ahmedabad

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MakeMyTrip CEO on the Journey to Develop a Superapp for India

Peden Doma Bhutia , Skift

July 26th, 2022 at 6:45 AM EDT

Undeterred by competition from global online travel companies, MakeMyTrip envisions to be the first port of call for Indian travelers. A travel superapp is definitely a step in the right direction towards this goal.

Peden Doma Bhutia

MakeMyTrip has an ambitious vision — to be the first port of call for the Indian traveler, whether they are traveling within the country or internationally. Tell co-founder and group CEO Rajesh Magow that it’s a tall order and he quips, “It is effectively a reiteration of the vision that was there, from the very beginning.”

MakeMyTrip has also ventured into the Middle East as a completely new geography and it plans to eventually launch a superapp too.

Over the years, the online travel company has been increasing its product offerings through its brands — MakeMyTrip, Goibibo and redBus. Today, MakeMyTrip offers transportation options that include, flight, trains, buses as well as inter-city cabs and offers a wide range of accommodation options across all segments — be it budget, premium, mid-segment, independent properties or chain hotels as well as alternative accommodations — hostels, apartments, villas and homestays.

And then in the last three to five years, the company has been focussing on building ancillary products, including airlines ancillaries like meals, seats and travel insurance. With its fintech arm — TripMoney, the online company offers forex as well as insurance and then there is the book now, pay later offering.

“We have been expanding to not only complete the product offerings, which could be there in the traveler’s mind, but also making sure that we have the depth of all inventory and content, as well as the ancillary and enabling products,” Magow said.

The online company has also been making investments in increasing the number of distribution channels. In the last three to four years MakeMyTrip has been tapping into new demand segments — there is a business travel product for corporates, Mybiz for small and medium enterprises, Quest2Travel for enterprises. The company has also recently built MyPartner a B2B travel agents’ platform.

“We have 25,000 active travel agents now in MyPartner, more than 1,600 large and medium size corporate accounts and 30,000 small and medium corporate accounts,” Magow said.

In a conversation with Skift, Magow talked about partnerships, fintech offerings and ambitions of a travel superapp.

The comments have been edited for length and clarity.

Skift: Based on the range of products and offerings provided by MakeMyTrip, it seems that you are on your way to build a travel superapp.

Magow: We definitely want to be a superapp in the travel vertical. We do not aspire to become a horizontal, superapp, like Paytm or any of the other apps, but yes, in the travel vertical that’s a stated vision in terms of product offerings. That vision is what we have been expanding over the years and therefore bringing in even adjacent ancillary products like TripMoney, which as a horizontal manages all kinds of payment options powered through API structures on all our brands.

So, from a consumer point of view, to the captive audience and the growing audience that we have on our platforms, we continue to give them options, not only for every travel or accommodation specific use case, but also help them take those decisions. We also give them the option to choose ancillary products because that will be the need and there are a few offerings lined up in quarters to come. Through our book now pay later or holidays on installment products, we can help the customer to upgrade from a domestic holiday to an overseas trip, or upgrade to a five-star or a four-star property during their holiday.

Skift: With travel being more of a discretionary spend, how have inflationary headwinds affected your business?

Rajesh Magow: Our business from a demand and consumer sentiment standpoint was recovering nicely, the headwinds came in because of inflation, led by fuel price hike. The good news now is that the fuel price is coming down and that has an immediate impact. The implication of all this fuel-led inflation is that fares go up and then demand takes a beating. Had the inflationary headwinds not been there, we would have crossed the pre pandemic numbers for domestic. The demand momentum is huge, but there are short-term macro headwinds. But if you hear cut the noise out, you will find that India’s commentary, compared to the rest of the world, is better. We are not talking about going into recession. Our growth rate might slow down, but it will still be at 5.5-6 percent.

We do want fares to stabilize and then the momentum will pick up because there’s demand for sure. Also, while the discretionary part of travel is leisure, the non-discretionary part — business travel — is picking up significantly. In a country like India not all travel is air travel. If the flight ticket is expensive, you change your mode of transport and take a train or bus to travel, or perhaps pick up your own car if it is a nearby destination. The numbers are moving up for business travel. Even large enterprises are travelling now, business travel recovery was slow because of Covid advisories. Global multinational companies were the last ones to allow people to travel. The business revenue is picking up. We have a strong consumer sentiment, it’s just a matter of inflation coming down.

Skift: Fintech is the buzzword in travel, do you plan to diversify your fintech offerings?

Magow: Fintech is very important from a consumer standpoint because it can open up the market. India as a market, from a consumer lending standpoint, was confined to a traditional and conventional way of banking. The headroom that is there in the Indian market, just in the consumer lending space is phenomenal, including the regulations that might come. Travel could be a good product because it is a high-ticket price product, whether it is domestic — a family of four travelling or an overseas trip, therefore, lending could help. Through various verticals we’d be offering insurance, consumer lending and forex.

Right now, we will have TripMoney catered to all the captive audience that we have, spread across our three brands — MakeMyTrip, Goibibo and Redbus. As we get tons of traffic from these brands we want to sell these products there. But the way we are structured — technologically and entity wise — we could potentially diversify and have an independent set of customers coming to TripMoney. But that’s a long-term vision.

Skift: MakeMyTrip lately partnered with Amazon for flights, do you plan to increase the offerings with Amazon beyond flights and do you also plan to partner with other players?

Magow: Some of these big players because of their horizontal nature of business and the diverse categories of products — from essentials to discretionary products — have more traffic. Our partnership construct with them from a growth standpoint, is new user acquisition. The construct is that it will be powered by us with our brand presence. From a consumer point of view, the partner should be comfortable saying that it is a travel expert who they are partnering with. Today, we are partnering with Amazon Pay on flights and very soon we will be on hotels as well, it’s a work in progress.

We are already there for buses as well. Our Redbus brand powers Amazon Pay for buses, similarly for PhonePe we will be partnering for flights and hotels. We are comfortable partnering with entities as long as, from a customer standpoint, we control the experience and the price, not for any other reason, but because we are the experts in that. With some other core business, they want to provide their customer base one more reason to come on their platform, as long as the fulfillment and the experience happens from my side, we are fine with that. This would definitely be a part of our strategy, we already have a few partnerships and if anyone is potentially interested, we’d be happy to partner with them.

Skift: You have also partnered with PhonePe, which has the same parent company as Cleartrip, who you compete with in India. Are you ready to partner with companies who already work with certain competitors?

Magow: The answer to that would be no. If somebody is competing, then it doesn’t make any sense for us to partner with them. Flipkart is definitely competing through ClearTrip now, so, there is no question of any partnership. PhonePe and Flipkart even though they belong to the larger umbrella under Walmart, work completely independently. The fact that they don’t have Cleartrip by PhonePe or ClearTrip is not powering their flights validates the fact that they want to operate independently. As long as that stays, we have no problem.

Skift: With Booking.com and Expedia increasing their focus in the India market, does that also make it necessary for MakeMyTrip to opt for customer acquisition by looking into the smaller cities and interiors of India?

Magow: From a competitive landscape, Booking, Expedia or Airbnb are global players and credible too. Their strength is more about bringing travelers into India and we don’t compete into inbound India. While it takes a lot to be able to crack any emerging market, these companies have been around for 10-12 years. We are happy to compete with them on the back of the strength that we understand Indian consumers and the market probably better than anybody else.

We do watch them and compete with them in the marketplace and that’s healthy competition. The good news is that none of these global brands try to disrupt the market on pricing. They operate on the back of experience and that competition is very healthy and if they learn a thing or two from us, we might end up learning 10 things from them. If you look at actual hard numbers, I’m not sure there has been any significant gains for them from a market share standpoint. Also, in a post-pandemic market the revived focus is also natural to increase the share a little bit more.

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Tags: amazon , asia monthly , booking holdings , expedia , fintech , inflation , makemytrip , online travel agencies

Photo credit: Over the years, MakeMyTrip has been increasing its product offerings. MakeMyTrip

Best Mission Statements Examples [for Travel & Accommodation]

By Status.net Editorial Team on March 14, 2023 — 5 minutes to read

Travel and accommodation companies have a unique opportunity to create vision and mission statements that reflect their commitment to providing customers with exceptional service. A good mission statement should encompass the company’s values, goals, and objectives for providing quality travel and accommodation services and the company’s commitment to making sure that its customers have an enjoyable experience from start to finish.

How do you write a good mission statement?

Crafting a strong mission statement can help your organization stay focused, articulate its values, and attract the right people and resources. Writing a good mission statement requires thoughtful research, reflection and communication with stakeholders.

• 1. Clarify Your Purpose: Think about why your organization exists, its core values and objectives.
• 2. Identify Your Audience: Consider who you are trying to reach with your mission statement, such as customers, employees or the general public.
• 3. Brainstorm Descriptive Words and Phrases: Think of words and phrases that accurately describe your organization’s purpose, values and goals.
• 4. Combine the Words to Create Your Mission Statement: Combine the words and phrases you brainstormed into a concise statement that expresses your mission.
• 5. Have Others Review It: Have other people review your mission statement to ensure it accurately reflects your organization.

Learn more: How to Create a Perfect Company Mission, Vision, Values Statement? (Awesome Template) In this article you will find vision and mission statements examples for companies that fall into the following industries:

A company in the travel industry is a business that provides services related to travel and tourism. This can include anything from booking transportation and accommodations, to organizing activities and excursions. These companies work to make sure their customers have an enjoyable and stress-free experience when they travel. They may offer a range of services, including flights, cars, hotels, tours, cruises, and also they may help with visas and other paperwork required for international travel. Sometimes travel companies also help customers with packing suggestions and tips on what to expect while traveling. With the world becoming increasingly connected, more people are choosing to explore new places, and companies in the travel industry are well-positioned to meet this growing demand.

Accommodation

An accommodation company is a business that provides lodging and other services for travelers and those on vacation. Accommodation companies can be of various sizes and might provide anything from basic bed and breakfast services to luxury resorts. They usually offer a variety of services such as providing meals, arranging transportation, arranging tours, providing entertainment, and more. Accommodation companies are typically run by skilled professionals who understand the hospitality industry and are knowledgeable about the different types of accommodation available to guests. Accommodation companies may provide their own premises or may work with hotels, motels, resorts, and other lodging providers to ensure their guests receive the best services possible. Accommodation companies also have to deal with different regulations related to their offerings and must stay up-to-date with changes in the hospitality industry. This ensures that the accommodation they provide is safe, clean, and up to the standards of their guests. Accommodation companies strive to provide a pleasant experience for their clients by ensuring they are satisfied with their stay.

See also: 20+ Core Values: Examples for Travel and Accommodation Companies

Samples of Vision and Mission Statements: Travel and Accommodation Companies

Dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit .

To provide authentic hospitality by making a difference in the lives of the people we touch every day.

TripAdvisor

To help people around the world plan and have the perfect trip .

Virgin America

Virgin America is a California-based airline that is on a mission to make flying good again , with brand new planes, attractive fares, top-notch service, and a host of fun, innovative amenities that are reinventing domestic air travel.

Fairmont Hotels & Resorts

Turning moments into memories for our guests.

Hilton Worldwide

To be the preeminent global hospitality company – the first choice of guests, team members, and owners alike .

Virgin Atlantic

To embrace the human spirit and let it fly.

To offer travelers a reliable, innovative and fun airline to travel in Central America.

MGM MIRAGE (NYSE: MGM) , one of the world’s leading and most respected hotel and gaming companies, owns and operates 24 properties located in Nevada, Mississippi and Michigan, and has investments in four other properties in Nevada, New Jersey, Illinois and the United Kingdom. MGM MIRAGE has also announced plans to develop Project CityCenter , a multi-billion dollar mixed-use urban development project in the heart of Las Vegas, and has a 50 percent interest in MGM Grand Macau, a development project in Macau S.A.R. MGM MIRAGE supports responsible gaming and has implemented the American Gaming Association’s Code of Conduct for Responsible Gaming at its properties. MGM MIRAGE also has been the recipient of numerous awards and recognitions for its industry-leading Diversity Initiative and its community philanthropy programs. For more information about MGM MIRAGE, please visit the company’s website at www.mgmmirage.com.

Workforce diversity gives us access to a world of different ideas and perspectives. Northwest Airlines is committed to maintaining a corporate culture where men and women of all ages, races, physical abilities, preferences and backgrounds are treated with dignity and respect. At Northwest Airlines we recognize that when diversity is valued and respected the results are improved service, customer satisfaction and a positive community image . We believe our employees make a world of difference and work to maintain an environment where diversity and inclusion is a critical component of our success. Our Diversity Vision To build a high performing environment where individual differences and contributions of employees, customers and business partners are respected and valued, the result of which is a business organization where fairness, trust and integrity govern relationships and the way we do business.

Ritz-Carlton

The Credo : The Ritz-Carlton Hotel is a place where the genuine care and comfort of our guests is our highest mission.

We pledge to provide the finest personal service and facilities for our guests who will always enjoy a warm, relaxed, yet refined ambience .

The Ritz-Carlton experience enlivens the senses, instills well-being, and fulfills even the unexpressed wishes and needs of our guests.

Motto : At The Ritz-Carlton Hotel Company, L.L.C., “ We are ladies and gentlemen serving ladies and gentlemen .” This motto exemplifies the anticipatory service provided by all staff members.

See also: 20+ Core Values: Examples for Travel and Accommodation Companies 1500+ Best Company Vision and Mission Statements by Industry 250+ Best Inspirational Company Core Values

• 20+ Core Values: Examples for Travel and Accommodation Companies
• Best Mission Statements Examples [Energy and Chemicals]
• Best Mission Statements Examples [Construction & Production]
• Are Mission and Vision Statements Still Relevant?
• Best Mission Statements Examples [for Real Estate Companies]
• Best Mission Statements Examples [for Insurance Companies]

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Our Misson, Vision & Values

Travelling and connecting with places and people is so important to us, it’s the cornerstone of why Welcome to Travel exists.

We believe that travelling broadens the mind and changes the way you think. The people you meet and the experiences you have give you an improved ability to empathise with different situations and people.

Travel is the best way to learn about the world and how it works. Our experiences both travelling and working in travel have led us to where we are today, and to Welcome to Travel’s Mission Statement, Vision Statement and Values.

Our Mission

Through travel, we connect people to positive experiences enabling them to see the world differently.

To create a world where everyone is encouraged to travel.

Aim for positive

Quality always wins, community is key, encourage growth, lead by example, value every relationship, back yourself, do what is right.

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Ministry Updates

What happens on a vision trip.

October 11, 2016 by admin

This summer, 15 people set out on TEAM Vision Trips across the globe. Teams traveled to Japan, Southeast Asia, the Middle East and Guatemala to catch a glimpse of how God is building his church in each place and explore how he might be calling them to be a part of building it there, too.

Unlike a traditional short-term mission trip, a vision trip’s purpose is not ministry activity, but rather to explore the challenges and opportunities for long-term ministry in a different culture.

This year, participants spent time with long-term missionaries to ask them candid questions about missionary life and work. In just a few weeks, participants gained crucial cultural insights about daily life that can only be learned firsthand.

Since their return, this year’s participants have reflected on their vision trip experiences. Read their insights below as you consider how a vision trip might play a critical role in your missionary journey.

Why did you choose to go on a vision trip?

For most participants, the decision to pursue a vision trip comes after they sense God calling them to cross-cultural service .

This was the case for Kayla, who says she traveled to the Middle East “to learn about job opportunities that suited me, my skill set and passion,” an expectation that she says was “met and exceeded.”

For Jeremy, the decision to pursue a vision trip to Guatemala was about timing. He feels a strong desire for mission work, but his rigorous master’s degree program means long-term missions is some time away. He says the vision trip’s short time commitment fit perfectly with his schedule and allowed him “to catch a vision of what a two-plus year … mission assignment could look like for me.”

How did your vision trip shape your view of missions? 

“[God] taught me that if I am to be used in international missions, I need to be living a missional life. I can’t compartmentalize ministry,” Andrea says of her vision trip to Japan.

“This was something that I understood conceptually, but God unquestionably affirmed this truth within me through listening to [a missionary] talk about his experience. …  This is where I am now, striving to grow in missional living and seeking [God] out to guide me … where he wants.”

Emily traveled to Southeast Asia and says her experiences among Buddhists made her “convinced that we need more [long-term workers] … in this part of the world.”  She observed cultural and language barriers that make relationship-building among locals and missionaries a slow effort. For Emily, this realization renewed her zeal to pray that God would send committed laborers to this region.

For Jeremy, interacting with current missionaries was the most formative. “[A vision trip]  helped me realize that missionaries are ordinary people who really love God and seek to follow his call. It gave me real life experience with missionaries who still find time to go to the gym in the morning or hike a volcano in their free time.

“I got to sit in on serious conversations about how the church should react to homeless people being rejected from other churches . I got to listen to missionaries process difficult situations while trying to keep their American biases from intruding on their decisions. … It was a fantastic trip that affirmed my desire to do cross-cultural ministry.”

How has taking a vision trip helped you discern your next steps? 

There is no correct conclusion from a vision trip. Some will return feeling affirmed that God wants them to pursue cross-cultural service, while other participants will sense God leading them another way.

After her experience in Southeast Asia, Emily found God leading her down an unexpected path. She imagined her trip would accelerate her to a long-term commitment overseas; however, through prayer and debriefing , God has given her peace to continue serving locally. 

She cherishes this revelation, saying, “ Without having gone on the vision trip I would likely still be in a ‘half in, half out’ mindset, rather than diving all in to what God has for me in the here and now.”

As a result of her trip to the Middle East, Kayla is energized to continue pursuing missionary service. She moves forward now with a greater understanding of the Great Commission reflecting, “Christ’s commands and promises are the same whether we are located in California, Canada or the Middle East. We are called to love God and love people. By this, we will make a lasting impression wherever we may live or go.”

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11 simple steps to doing high-impact mission trips

By Brian Frye 

If you’ve grown up in the church, you’ve likely been on and heard about all kinds of mission trips. If you’re new to following Christ, mission trips are a great way to grow in your faith, to develop confidence in sharing Christ and to grow deeper in community with other believers. Here are a few pointers on planning and leading a high-impact mission trip:

1. Do a pre-trip visit

Before you go on a mission trip, be sure to have leaders in your church or ministry do homework on the ministry you’ll be working with and the “mission” you’ll be doing. Whether you are working with a ministry, a church plant, an agency or just doing your own trip, a scout team to the mission trip destination will be extremely helpful. During the visit, meet as many people as you can. Ask questions of any ministry leaders you’ll be working with in the field, and work through the logistics for the trip. Most importantly, spend some time prayer walking the areas where you’ll be doing your work. 

2. Cultivate the team in the gospel before departure

Way too many mission trips happen with little focus on team building and even less focus on gospel preparation. Plan around two to three times, before the trip, to get to know each other. Personality tests and problem-solving scenarios help the individuals move from a “me-based” toward a “we-based” mindset. It is also critical to teach the gospel to the group, and teach them how to share the gospel. Our recommendation is that you share the gospel, have them share the gospel with family and friends, and then take them out sharing before you make the trip. Team connect and gospel reps, equals missional success.

3. Pre-plan the trip as a team

Two to four weeks before the trip begins, bring the team together for a trip-planning meeting. During the meeting, create a play-by-play for the trip. Have key activities mapped and field contacts available (e.g., housing, ministry leaders, rental companies, meal planning) so team members can own the process of planning and orchestrating a trip. We’ve found it extremely helpful to create the schedule collaboratively in Google docs so team members have accessibility to the document.

4. Do a devotion time with focused content each morning

Devotions times should be the most valuable and deliberate times of every mission trip, every morning. They give clarity to the mission, and serve as the catalyst for spiritual development in your team and fuel for gospel expansion. You can use excerpts of a course like Experiencing God by Henry Blackaby, a Bible study built on a missionaries biography or even something you’ve created on your own. The key is to ensure team members are reading Scripture, mediating on what they’ve read, sharing with team member and praying for God’s. Teaching and modeling communion with God is one of the most important things a mission team leader can ever instill in his or her team.

5. Share the gospel at least three times daily

Mission trips are about “the mission” and the mission is about sharing the gospel. If we don’t model, teach and require mission trip participants to share the gospel regularly during trips, can we expect them to be a fruit-bearing disciple-making believer back home? Three circles, The Bridge, Soularium, Gospel Appointments, Soularium and T4T are a few of the many tools you can use. Whatever you choose, make sure you teach and model the gospel to your students. Budget time each day daily for each student to share the gospel. Few actions will benefit your ministry culture more than repeated gospel sharing on mission trips and normalizing the practice upon returning home.

6. End the day with family time  

If you are doing devotions in the morning and sharing Christ throughout the day, there will be much to talk about that night. Take an hour each night to allow the group to discuss their daily highlights and lowlight, and how they saw God at work. Leading a group to process their experience verbally draws the team closer, guides them to rely upon the Father and provides the leader prime opportunities for affirmation and instruction. Have the team pray 1) for God to guide the next day’s activity, 2) for an awareness/readiness to obey God’s prompting and 3) for divine appointments where people can hear and accept Christ.

7. Select a daily team leader  

In all that we do, especially in leading mission trips, leaders should be lead with a “next man (or woman) up” mindset. You should ask: “What can I do now to ensure every person on this team leads a mission team of their own in the future?” We have found the best way to make this happen is assigning one person to be the point person for the team each day. While the mission team leader maintains overall leadership or the trip, the point person calls all the shots for the day (e.g., where to eat, what to do, where to share Christ, when to pray, etc.). When problems arise or decisions need to be made, the team also goes to the point person for answers.  

8. Interact with the best kingdom multipliers you can find

One of the best steps to ensuring you pull off high-impact mission trips is spending time with ministry leaders and ministries having significant impact in their context. On first exposure to missions, students need to spend time where they can grow the most. When instilling a healthy concept of missions in students, they need exposure to health, fruit and growth. Don’t confuse health with easy. They need to see and face the challenge of missions, too.

9. Select strategic trip locations where you can plant

Most churches and ministries chose mission trip locations with minimal strategic thinking involved. What if you chose mission trips based on where your church could support, sponsor or send people to help start or accelerate church planting? Think about it for a moment. The natural outcome of sharing Christ is seeing people accept Christ and become disciples. The outcome of making disciples is starting new groups. Ultimately, the outcome of new believers making disciples and building new groups is starting new churches. Nothing will invigorate your church and students more than seeing this type of kingdom expansion take place.

10. Extend the trip with remembrance tools

Even the best short-term mission trips have a limited shelf life in the memories of participants. A phenomenal way to extend the impact of the trip is to budget time on the last day for trip extending activities. Have students write a letter of remembrance about what God is teaching them during the trip. Or, have the team formulate a plan to engage people with Christ back home. The driving goal here is to give the team tangible action steps for after the trip.

11. Take a hard ask to the mission field

It is important to call your team members to the mission field. This idea may seem radical, counterintuitive and costly, but you cannot miss this step. With the influence and authority that God has given you, you are obligated to beseech your team to leverage their lives for the gospel and return to this mission field for two years post-college to share the gospel, make disciples and accelerate church planting. Does this sound big and audacious? Sure! But consider the alternative. Whether or not any individual on your team moves to the mission field, at the end of the trip you have an opportunity to put it all on the table for them.