super travel limited

Super Travels – Travel Agency in Singapore

Super Travels travel agency in Singapore has a customer service branch within Chinatown Point (133 New Bridge Road).

Established in 1978, the travel company is an internationally recognized travel agent with a wide range of global tour packages to choose from.

In addition to being one of the competitively priced holiday tour organisers (one of their slogans is “minimum spending, maximum enjoyment”), the company is known for innovation, often being a market leader in opening new tour markets and creating new types of travel packages & tourism experiences.

For your own holiday planning, you can use the travel company for tour packages for destinations in Europe, Asia, Australia & New Zealand, Africa, as well as America.

As an example of their offerings, among the exciting tour packages for Europe are “13/15D Italy Switzerland Germany France + London or Holland” and “10D Magnificent Winter Finland Santa Claus Land + King Crab Safari”.

Super Travels Chinatown Point – Travel Agency in Singapore 133 New Bridge Road, #02-57/58 & 03-01/02/03, Chinatown Point Singapore 059413 Opening Hours: Monday-Sunday 10am-7pm super-travels.com

There is also an official Instagram page available, located in turn at instagram.com/TravelwithSuper/ .

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超级旅游 Super Travels Pte Ltd, Singapore

133 New Bridge Rd, #03-01/02, Singapore 059413

6392 3688 / 63923392, 8112 5812 / 9116 6658

Mon - Fri: 9:30 AM - 8:30 PM Sat: 11:00 AM - 8:00 PM Sun: 11:00 AM - 8:00 PM

enquiry@super-travels.com

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超级旅游 Super Travels Pte Ltd. Super Travels is a travel agency in Singapore located in Chinatown Point at 133 New Bridge Road, #03-01/02, Singapore 059413.

Tour Packages / Travel Destinations :

top deals or destinations for 2023

EASTERN EUROPE tour Packages

☑ 13 / 15 Days “NEW” Eastern Europe + Romantic Tour ● Travel effortlessly : 6 countries in 1 tour ● Exclusive Tour ● Price from $2688

☑ 12 / 14 Days Croatia, Slovenia, Bosnia + Italy & Cinque Terre ● Price from $2388

☑ 14 Days Croatia, Slovenia, Bavaria, Italy ● 10 UNESCO World Heritage in 1 Tour ● Exclusive Tour ● Price from $3688

AUSTRALIA AND NEW ZEALAND TOURS PACKAGES

☑ 7 / 8 Days Sydney Melbourne Enjoy the best of Sydney or Melbourne on their own; or add them together into one tour! The life of a Gourmet : wine, oysters (SYD) and Chocolate testing (MEL). Price from $2788

☑ 8 Days Gold Coast and Tangalooma Visit country firms, wildlife sanctuary, Honeyworld, Seaworld and more! Enjoy the Tangalooma resort stay on Moreton Island Price from $2688

☑ 8 Days Picturesque Tasmania Try out Oysters, Cheese and even get your own Lavender souvenirs! Try your luck at seeing the Aurora Australis! Price from $3088

☑ 8 Days Perth Swan Valley & Pinnacles See the best of Western Australia in one package! Try free wine and chocolate testing and buy them as souvenirs! Price from $2488

Alaska Tour Package from Singapore

☑ 13 / 17 Days Aurora Hunting – Rockies + Yellow Knife Town / Alaska (Southbound) See 4 Major National Parks Complete Alaska Tour including the famous Glaciers. Price from $6888

Visited 2054 times, 1 Visit today

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Don’t book tour packages with Super Travel (ST) because

1) Bad customer service – staff has a “I don’t care” attitude & customer-unfriendly

2) Talk only, No action

3) Use their T&Cs and STB travel agent rules to block further conversation

4) Poor communication & high-handed

5) Staff behave like kings/queens – show little respect to customers

My friends and I booked a Europe holiday package and paid 6 months ahead of departure date. There were already 8 pax in the list … plus us = 11 pax, we felt it would not be a problem for ST to get 4 more pax to 15 pax (minimum group size), in 6 months with two major travel fairs plus several smaller ones in between.

4 weeks before departure, we checked on the confirmation so that we could apply leave, buy travel insurance etc. We were told to wait till 2 weeks before departure and staff refused further discussion by citing their T&Cs and Singapore Tourism Board’s travel agent rules. Staff was unhelpful and not interested in their customers’ needs (i.e. leave application and buy insurance coverage for insolvency). One male staff simply played delaying tactics – talk nice but no action!

About 2.5 weeks before departure, staff called to change the premium airline to a cheaper grade airline but original tour price remain unchanged. We decided to withdraw and request for refund. We waited 25 minutes in its office while the staff chit-chat with her colleagues. When we confronted her, she reluctantly processed our refund document which took less than 5 minutes.

Several other travel agents who sell similar package tours are over-subscribed and were confirmed 1 month before departure date. Yet, ST could not even form 15 pax minimum within 6 months to departure date! Seriously, don’t you think something is terribly wrong with ST?

The entire episode was unpleasant and full of frustration. The staff did not apologise throughout our ordeal. They behave like kings/queens and the customers are their servants instead!

My honest opinion – do not book any package holiday with Super Travel (Singapore) if you don’t want to ruin your vacation plans; and don’t wish to deal with unpleasant service staff with a “bo-chap” attitude. I won’t be least bit surprise if ST closes down eventually. For now, we can only hope for the safe return of our refund money within 4-6 weeks…

Thanks for sharing the inputs. In this age of connectivity, various online bookings and forums like this you can all book on your own with a little bit of research. Hope you get your money quickly and can book europe vacation yourself.

Hello, @flora_moomoo! It's really sad to hear these kinds of experiences. Knowing that the agency did not perform well, I just hope you could get your refund without hassle this time. I appreciate you for sharing.

Let's just hope for the betterment of the agency.

Super travel is responsible for one the longest complain threads in our forum:

https://www.tripadvisor.com/ShowTopic-g294265-i1748-k5554103-Super_Travels_Pte_Ltd_Super_NOT_FUN-Singapore.html

It's closed now, but the content is still available to read.

My family also met with a similar bad experience. we were planning to book a tour to europe and have already paid them the deposits as the agent told my mum we can cancel with no cancellations charged if we tell them by 7 April 2017 and they wrote it in black and white.

in the end we decided to cancel our trip on 7 April but the agent and their supervisor refused to refund us and even raised their voice at us, saying we didnt use our common sense. another agent that was NOT serving us even mocked at us and called my mum SIAO, RIGHT IN FRONT OF OUR FACE and gossiped about us to her other colleagues. That was just really too much. Not only are they disrespectful, they ganged up on my mum and used their TnC against us, even though they never informed us about them even when my mum asked about them to clarify that their was no cancellation fees before she booked the trip.

Advise to other: just dont book with Super Travels. they treat customers like we're worthless and dumb. anyways going free and easy is about the same price as joining their tour.

It is appreciated that you shared your experiences with ST. Other travellers will be benefited with it..In fact i would request through this forum that such travel agencies and also other agencies connected with travel industry where you do not find them tourist friendly and face bad experiences should invariably be highlighted on respective travel forums so that they are blacklisted. This will help the prospective travelers.and lesson for such rogue agency.

Thanks for sharing!

An email letter to STB to highlight the same experience may probably get some action too.

Hope you get your refund soon.

I had a not so pleasant experience with ST many years ago for Korean trip (2001). I wont discuss further. When you go on a package tour be prepared to pay much more than "do it yourself tour" , i did Korea on my own in 2014, 16days and paid less than S$2.5k all in. Just last month 8 did a 23days Swiss/Italy all in less than S$5k. With a package tour you will pay same amount but the number of stay will be half, the food is all simple fare. My europe trip food are mostly in mid range restaurant , wine inclusive. The main advantage is we can stay at sight of interest as long as we want, disadvantage is you have to do homework like find out places of interest and how to go there, with todays technology, nothing is impossible.

So with such bad experience, take a look at self plan "do it yourself holiday". Once you have done it you will get hook.

Hi flora_moomoo,

I can understand your frustration over such bad customer services provided by ST. I am so blessed to chance upon your feedback. Otherwise, I would have contacted them to arrange a self-drive holiday in Japan.

I agree with Ong T that with today's technology, it is possible to arrange your own holiday provided you have the time to do so. Definitely, much better than to let others do the planning for you. We did a self-drive trip to Tasmania last year and had such a wonderful time. All you need is to get feedback from some kind souls who are willing to share. No rushing and plenty of time to do the things we enjoyed most.

I hope you have received your refund from ST. Thank you so much for sharing your experiences with us.

Tripadvisor staff has removed this post because it did not meet Tripadvisor's forum guidelines with regards to off-topic chat.

just about to book for my extended family and friends group of twelve an icelandic aurora holiday with super tours. Their advert seemed cheap but for fifty grand worth of payment i decided to check on trip advisor feedback first. Phew! Thanks but will be looking elsewhere.

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Is Super Travel Legit? Myth or Reality

Super Travel has gained popularity in recent years as a simple way to set up travel reservations. Many people choose Super Travel to plan their travels due to its ease of use and large range of destinations. However, like with any internet business, there are questions about its legitimacy. In this article, we will look into the question:  Is Super Travel legit ?

Table of Contents

Is super travel legit / what is super travel legit .

Super Travel, also known as  Super.com , is a legitimate internet travel agency. It has been in business since 2016 and has been covered in trustworthy publications such as The New York Times, Forbes, and TechCrunch. Super.com has a consumer rating of 3.43 stars based on 1,728 Sitejabber reviews, showing that the majority of customers are unsatisfied with their purchase. However, it should be mentioned that Super Travel offers large savings and has a 3.7 out of 5 rating on Trustpilot.

Despite its legitimacy, Super Travel has received complaints about customer service, credit card and hotel room troubles, and payments for non-refundable reservations. It is important to remember that Super Travel runs as a mediator between clients and hotels, which means that the hotel is not directly responsible for any issues that arise with bookings made through Super Travel.

To reduce the risks involved with buying through Super Travel, customers are asked to confirm their reservations, ensuring that their booking details are valid, and consider paying a little more for a refund option if the vacation plans may change.

How to Check is Super Travel Legit?

To determine if Super Travel is legitimate, consider the following steps

●  Company History and Reputation: Check the company’s beginnings, history, and any news reports or announcements about its operations. Such facts can help you determine its trustworthiness.

●  Licensing and Accreditations: Established travel agencies often have qualifications or endorsements from well-known industry organizations. Investigate any connections or cooperation Super Travel may have with highly esteemed groups.

●  Investments and Partnerships: Check whether Super Travel has any notable investors or partners.

●  Financial Stability and Security: To protect your investment, check Super Travel’s financial stability and secure transaction methods, such as credit card payments.

●  Customer Reviews and Feedback: Check for customer feedback and reviews on websites such as Trustpilot and Sitejabber.

●  Business Model and Transparency: Review Super Travel’s business strategy and transparency, including how they manage customer support and refunds.

●  Variety of Options: Super Travel offers a wide selection of travel packages and services.

●  Additional Services: Check if Super Travel offers any additional services such as airport shuttles, travel insurance, or visa assistance.

●  Convenience: Check if Super Travel offers convenient choices for booking and managing travel arrangements.

●  Peace of Mind: Check if Super Travel offers peace of mind by covering most bills in advance, allowing travelers to relax and enjoy their holiday without continuously worrying about additional charges.

Benefits of Using Super Travel

●  Competitive Pricing: Super Travel offers competitive prices and special deals on flights, hotels, and more, allowing travelers to save money and enjoy their dream holiday.

●  Convenience: Super Travel strives to simplify the booking process by allowing consumers to compare and select from many different  possibilities with just a few clicks. The platform can also include travel-related services, such as car rentals and activities, to provide a full solution for all your trip needs.

●  Affordable Hotel and Flight Deals: Super Travel offers affordable hotel and airfare rates, allowing tourists to save money on their journeys.

●  Direct Messaging Apps: Super trip offers a user-friendly platform for booking trip plans using direct messaging apps.

●  Professional Customer Service: Super Travel offers skilled customer support to help users handle any issues or complaints during their trip.

●  Transparent Pricing and Terms: Super trip provides transparent pricing and terms, allowing users to make educated decisions regarding their trip arrangements.

●  Secure Payment Methods: Super Travel offers secure payment methods, such as credit card payments, to protect users’ investments.

●  Variety of Travel Packages and Services: Super Travel offers a varied range of travel packages and services, such as flights, hotel bookings, car rentals, tours, and all-inclusive packages, to cater to all types of travelers.

●  Access to Exclusive Discounts and Promotions: Super trip offers exclusive discounts and promotions, allowing users to save money on their trip reservations.

●  24/7 Customer Support: Super Travel offers 24/7 customer care to assist users in resolving any issues or concerns they may have during their travels.

Drawback of Using Super Travel

Drawbacks of using Super Travel are:

●  No Refunds in Some Cases: Avoid non-refundable bookings if your plans may change .

●  Lack of Contact Information: If Super Travel lacks open contact information, it may raise questions about its legitimacy.

●  Negative Online Reputation: Check for bad online reviews and complaints. While it is natural for any company to have a few unsatisfied clients, an overwhelming quantity of bad reviews or unanswered complaints should raise a warning signal.

●  Unrealistic promises or offers: Be wary if a travel service offers deals that appear too good to be true.

●  Reservation Issues: Super Travel may fail to notify guests of their reservations, causing issues.

●  Limited Financial Stability: If Super Travel lacks a strong financial base, investing in it may be risky.

●  Security concerns: If Super Travel does not provide secure payment methods, your financial information may be at danger.

●  Verified Partnerships and Affiliations: If Super Travel’s website does not include logos or names of their partners, it may raise suspicions about its legitimacy.

How to Verify the Legitimacy of Super Travel?

To verify the legitimacy of Super Travel, consider the following steps:

●  Company Research: Look for information about the company’s background and history, as well as any relevant news stories or press releases. This research can provide insight into the agency’s reputation, allowing you to make an informed decision.

●  Examine Certifications and Accreditations: Legitimate travel businesses frequently hold certifications or accreditations from reputable industry organisations. Look for Super Travel’s connections or agreements with trustworthy organisations.

●  Customer Reviews and Feedback: Look for customer feedback and reviews on websites such as Trustpilot and Sitejabber. While it is common for a company to have a few unsatisfied clients, an excessive amount of bad reviews or unanswered complaints can be cause for concern.

●  Transparency and Professionalism: A credible travel agency would operate in a transparent manner and treat all customers professionally.

●  Financial Stability and Security: Check that Super Travel offers secure payment methods to protect your financial information. Look for reliable payment channels and SSL encryption on their website. Secure payment methods protect your personal and financial information from unauthorised access.

●  Verified Partnerships and Affiliations: A legitimate travel agency frequently works with well-known airlines, hotels, and service providers. Check to see if Super Travel has included logos or mentions of its partners on its website.

●  Red Flags to Watch Out For: Warning signs include unrealistic claims and offers, a lack of contact information, and poor financial stability.

Book Hotels Directly or by SuperTravel?

There are some drawbacks to using Super Travel, including potential of reservation errors, a lack of refunds in some situations, a negative internet reputation, and low financial stability.

Super Travel, on the other hand, is a legitimate online travel agency offering competitive pricing, convenient booking options, low-cost hotel and flight deals, professional customer service, transparent pricing and terms, secure payment methods, a wide range of travel packages and services, access to exclusive discounts and promotions, and 24-hour support.

Ultimately, whether to book hotels directly or through Super Travel is determined by personal preferences and circumstances, such as the price difference, budget, and willingness to accept the risks associated with booking through an intermediary. It is critical to undertake due diligence, confirm reservations, ensuring ticket details are valid, and consider paying extra for a refund option if your vacation plans change.

Conclusion | Is Super Travel Legit?

In short, Super Travel is a legitimate platform for booking vacations. Travellers can utilise Super Travel to plan their next vacation with confidence by following the measures indicated to check its legality and taking into account its benefits.

Frequently Asked Questions ( FAQs )

Common complaints about Super Travel (Super.com) are:

• Customers have reported concerns with hotel reservations not being honoured .
• Difficulties with refunds and booking changes .
• Some users reported poor customer service with Super Travel, including unresponsiveness and lack of support .
• Issues with double charges, cancellations, and refunds.
• Poor customer service response to issues.

Some alternatives to Super Travel for booking hotels are:

• Booking.com
• OneFineStay
• CTM (Corporate Travel Management)

Yes, Super Travel prioritizes the security of its users’ information and offers secure payment options.

Yes, Super Travel offers competitive pricing and genuine deals on flights, hotels, and vacation packages.

While Super Travel reviews may offer information, it’s critical to consult different sources and undertake extensive study.

Yes, Super Travel provides customer support and assistance to address any queries or concerns.

You can verify Super Travel’s legitimacy by checking for accreditation, researching its reputation, and ensuring secure payment options.

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Private limited company (Ltd.)

Other business support service activities n.e.c. (82990)

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SUPER TRAVEL LIMITED is a Private limited company (Ltd.) company based in MERMAID HOUSE 1 MERMAID COURT BOROUGH HIGH STREET, United Kingdom, which employs 2 people. The company started trading on 27 October 1997. The company registration number is 03456114, It’s main line of business activity is Other business support service activities n.e.c, and the company is listed as Inactive.

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MERMAID HOUSE 1 MERMAID COURT BOROUGH HIGH STREET , SE1 1HR , United Kingdom

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SUPER TRAVEL LIMITED competitors:

Top 5 similar companies of SUPER TRAVEL LIMITED are DIGITAL PRINT FACTORY LIMITED , QUAYLE DENTAL MANUFACTURING (EXPORT) LTD. , TSC SIGNS LIMITED , PWM INVESTMENTS LIMITED , PREMIER FISH LIMITED . View and export all the competitor list of SUPER TRAVEL LIMITED by upgrading your account here .

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Quayle dental manufacturing (export) ltd., tsc signs limited, pwm investments limited, premier fish limited, frequently asked questions regarding super travel limited, where is super travel limited registered office.

SUPER TRAVEL LIMITED is located at MERMAID HOUSE 1 MERMAID COURT BOROUGH HIGH STREET, United Kingdom.

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According to the latest account statement, there are currently 2 of employees working for SUPER TRAVEL LIMITED.

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