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My Princess ®

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Membership Benefits

The Best Loyalty Program at Sea

We are humbled by the loyalty of our guests. That's why we created the Princess Captain's Circle℠—as a special thanks for choosing us again and again. It's easy to join, too! You automatically become a Circle member once you complete your first Princess cruise. 1

View the full list of benefits our guests enjoy! (PDF)

Loyalty Tiers and Accessing Your Benefits

After your first cruise 1,2,3

After completing 3 cruises or 30 cruise days 1,2,3

After completing 5 cruises or 50 cruise days 1,2,3

After completing 15 cruises or 150 cruise days 1,2,3

Moving On Up

Each voyage moves you closer to the next loyalty level. 2 Book and sail in a full suite or pay the exclusive occupancy fare when traveling solo, and you'll receive two cruise credits instead of one. 3 And because we also track the number of days you spend with us, longer cruises can give you a boost too.

Unlocking Your Benefits

Include your Captain's Circle number each time you book to earn membership benefits. Register for a My Princess account to get special offers and the latest information. We can't wait to see you on your next sailing!

Membership Inquiries

If you're already booked and your membership status isn't reflected, call us so we can help!​

United States: 1-800-PRINCESS (1-800-774-6237) Canada: 1-800-LOVEBOAT (1-800-568-3262) United Kingdom: 0344 3388 674 Australia: 13 24 88 New Zealand: 0800 780 717

United Kingdom calls are charged at local rates. Calls may be recorded for training purposes.

1 Residents of the EEA are required to enroll to be Captain’s Circle Members and receive their loyalty benefits by registering on princess.com and creating a My Princess account.​

2 Members are eligible for a higher tier level on the next cruise following completion of necessary cruises and/or cruise days. Land portion of cruisetour does not apply. Only cruises taken on Princess® and P&O Australia count toward the Princess Captain’s Circle Program. P&O UK cruises are no longer eligible.

3 Princess Captain's Circle Double cruise credits for booking and sailing in a full suite (mini-suites excluded) or sailing at the exclusive occupancy fare are effective with sailings beginning on or after December 7, 2008. Cruises only, and not cruise days are doubled. The exclusive occupancy fare is for solo guests occupying a stateroom alone and who paid the single traveller supplement.

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Princess Cruises – Contact a Ship

How do I contact a passenger directly on Princess Cruises?

Reach out to Princess Cruises directly at 1-800-774-6237

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Princess Cruises ®

There are many ways to travel, but no one helps you truly discover the world’s great destinations, its best-kept secrets, and the soul of its people, like Princess Cruises® – the Destination Leader.

Princess has been sailing around the globe since 1965, taking millions of guests on life-transforming journeys on board a fleet of 15 magnificent ships, to over 330 destinations. On board, you’ll be immersed in the culture, colors and flavors of the places you’ll visit, with authentic folkloric shows, regional cuisine and enlightening presentations by local experts. On shore, Princess introduces the bucket-list sights you want to see most – as well as hidden jewels not found in travel books – with our award-winning Discovery™ and Animal Planet™ Exclusive shore excursions.

And now, Princess has ushered in the next wave of vacation travel with MedallionClass Vacations™, which offer you a more effortless and personalized experience than you could ever imagine. MedallionClass® is enabled by the Medallion® device, a complimentary wearable device that unlocks countless enhancements to the cruise experience like hassle-free embarkation to get you from curbside to poolside in a breeze, beverage delivery on demand using your personal smart device, the Best Wi-Fi at sea, that lets you stream, text and share your memories, and so much more! Visit  Princess MedallionClass  to learn more.

Enjoy an array of signature features throughout each cruise, from world-class cuisine by award-winning chefs to live production shows created by Broadway legends, to a true Princess original experience – enjoying a Hollywood film while relaxing poolside, with Movies Under the Stars®. There are also a variety of ways to rejuvenate body and mind, from the Lotus Spa® to the Sanctuary – a tranquil retreat reserved just for adults, and when the night ends, luxuriate in the ultimate night of sleep with the Princess Luxury Bed, awarded Best Cruise Ship Bed by  Cruise Critic .

Discover why Princess has been awarded “Best Cruise Itineraries” 12 times by  Recommend Magazine  and see the world in a whole new way.

What Sets Princess Apart

• Immersive Exploration – Being chosen as the “Best Cruise Line Itineraries” by Cruise Critic and awarded “Best Cruise Ship Excursions” by Global Traveler Magazine is the result of Princess’ dedication to immersion and exploration. With our Local Connections program, Princess partners with local experts to create shore excursions that give the feel and flavor you’ll desire from a cruise. Princess teamed with Discovery™ to create the Discovery at SEA program, offering you an array of fascinating onboard programs for the whole family, based on hit programs like Deadliest Catch, Shark Week and Gold Rush. Princess also crafts our itineraries to offer more time in port with More Ashore late night (9 pm or later) and overnight stays in every region, allowing you to see the sights during the day and experience the nightlife.
• Freshly Prepared Cuisine – Food is interwoven with travel. From discovering the unique flavors of a new city to watching a dish come together, some of the best travel memories revolve around food. With fresh regional cuisine made from scratch and culinary tours in every region, we feed your body and your sense of wonder.
• Rejuvenation – A cruise isn’t just one adventure after another from dawn ’til dusk. With cruising, your resort travels with you and offers a blend of excitement and rejuvenation not found elsewhere. CNBC ranked Princess the “#1 Cruise Line for Relaxation” in 2018, and you will understand why, with amenities like the Sanctuary, a retreat for adults that offers al fresco massages, refreshing beverages and Serenity Stewards to attend to your needs. If deeper relaxation is needed, you can indulge in the award-winning Lotus Spa® with a hot stone massage, aromatherapy sauna or detoxifying facial. When the day is done, you retire to the Princess Luxury Bed for the ultimate night’s rest.
• Engaging Entertainment – First-time cruisers sometimes wonder what there will be to do on days at sea. We love the moment on board when you discover that each ship is filled with so much engaging, exciting and varied entertainment that it would take many cruises to experience it all. Performances beckon from every corner of a Princess ship, including live music and street performers in the Piazza, world-class magicians and illusionists, and top headliner comedians. Don’t miss our Broadway-Caliber production shows that you can only see in the state-of-the-art Princess theaters.

Princess at a Glance

• 15 ships across the fleet that carry millions of guests each year to 330 destinations around the globe.
• Over 170 unique itineraries ranging from three days to 111 days.
• More than 500 More Ashore late night calls across 98 ports and 70 overnight calls across 16 ports.
• Access to over 100 UNESCO World Heritage Sites.

For information or reservations, US and Canadian customers can call us toll-free at 800-338-4962 during the hours listed on this page. Customers calling from outside the US or Canada can use one of the numbers below:

If your country is not listed in the table above, you may reach us at +1-713-974-2121 or via e-mail.

For inquiries on matters not related to the purchase of a cruise, you may e-mail us at [email protected] , call us at 713-974-2121 or write to us at:

Vacations To Go 5851 San Felipe, Suite 500 Houston, TX 77057

How to Contact Your Cruise Line

By Laura Brothers

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The ultimate guide to Princess Cruises ships and itineraries

Call it the cruise line for people who want a big amenity-filled ship that isn't a floating amusement park.

Princess Cruises operates relatively large, reasonably priced vessels. But unlike many of its competitors in that space — most notably Royal Caribbean , Norwegian Cruise Line and MSC Cruises — it doesn't load them up with sprawling water parks, go-kart tracks, laser tag courses and other flashy, family-focused diversions.

Compared to most of its big ship-operating rivals, Princess is known for a more serene, almost old-school style of cruising that isn't about a lot of gee-whiz attractions.

For more cruise guides, news and tips, sign up for TPG's cruise newsletter .

As Princess executives like to say, the line is all about warm and gracious service in an atmosphere of comfortable elegance designed to spark connections among passengers.

Instead of bustling attractions, the top decks on the typical Princess ships offer lots of quiet and relaxing pool and lounge areas where you can enjoy the experience of being at sea without a lot of hustle and bustle. Inside, the experience revolves around dining, classic showroom entertainment and a classy bar and music scene — just as it has on Princess ships for years.

This is, notably, just the way Princess customers like it. Popular with middle-aged couples, retirees and multigenerational families, the "Love Boat" line caters to people who like a more traditional type of cruising than you'll find on the vessels of most other big-ship lines.

Related: Which cruise brand is right for you? A guide to the most popular lines

3 things TPG loves about Princess Cruises

• The abundance of outdoor pool and lounge areas on its ships
• Its expansive spas
• Its far-flung itineraries

What we could do without

• The lack of big suites on most of its vessels

The Princess Cruises fleet

Princess has downsized its fleet considerably in recent years with the removal of five vessels, but it's still the world's fifth-biggest cruise line by passenger capacity, with 16 ships that together offer roughly 50,000 berths.

In general, Princess operates big ships, though they're not quite as big as the vessels operated by Royal Caribbean and MSC Cruises — the two lines best known for giant ships. The biggest Princess vessel, the line's new Sun Princess , measures around 177,000 tons. That's about 29% smaller than the biggest ship operated by Royal Caribbean. The line's Royal Class vessels are more than 40% smaller than the biggest Royal Caribbean ships.

Sun Princess is, without a doubt, the belle of the ball in the Princess fleet. Newer, bigger and more venue-filled than the line's other ships, it debuted in early 2024 and carries 4,300 passengers at double occupancy.

Also relatively new and chock-full of lots of venues are the line's five Royal Class ships, which measure between 142,229 and 145,281 tons. These vessels began rolling out in 2013 and carry about 3,600 passengers apiece at double occupancy.

Still, the biggest cohort of ships in the Princess fleet are its seven Grand Class vessels. Unveiled between 1998 and 2008, the vessels in this class are smaller than Sun Princess and the Royal Class ships at around 107,000 to 116,000 tons in size. This smaller size allows them to operate a wider range of itineraries than the Royal Class ships, but they're still big enough to offer a lot of onboard venues. The Grand Class ships carry between 2,600 to 3,100 passengers at double occupancy.

Rounding out the Princess fleet are its two Coral Class ships, which, at around 92,000 tons, are the smallest of the line's ships. They each carry around 2,000 passengers at double occupancy.

The downsizing of the Princess fleet over the past few years had a lot to do with the COVID-19 pandemic. Three ships left the Princess fleet starting in 2020 as part of an effort to cut costs during the line's coronavirus-caused global shutdown. Another two vessels — Golden Princess and Star Princess — had been scheduled to leave the Princess fleet even before the pandemic began. They were transferred to one of the line's sister companies, P&O Cruises Australia.

The line currently has one more vessel on order that will be a sister to the recently unveiled Sun Princess. To be called Star Princess, it's due to debut in August 2025.

Destinations and itineraries

Princess Cruises sails to more than 100 countries on seven continents, from North America and Europe to Asia and Australia, and it offers a wide range of itineraries — around 170 in a typical year. The line's ships visit more than 380 different ports and destinations and take passengers to more than 100 UNESCO World Heritage sites.

Among the line's voyages, you'll find everything from three-day sampler cruises down the Pacific Coast to 116-day around-the-world voyages.

Princess is particularly known for cruises to Alaska , where it dominates the market for cruises along with sister line Holland America . In a typical year, Princess deploys seven or eight ships to Alaska in the summer — far more than most other lines. It also operates its own wilderness lodges in the state, as well as tourist trains and buses. It uses the lodges, trains and buses to offer a range of 10- to 17-night Alaska cruisetours that combine a cruise with land-based touring.

Princess also typically deploys five to seven ships to Europe in the summer, and it has a big presence in Australia, where it can deploy as many as six ships for parts of each year. In recent years, it has also become a major player in cruises around Japan that cater to both American and Japanese travelers, as well as Australians.

In North America, Princess ships sail out of Fort Lauderdale; Los Angeles; San Francisco; San Diego; Seattle; Galveston, Texas; Vancouver, British Columbia; and Whittier, Alaska. There are also some sailings that depart from New York City, Quebec City and Honolulu.

In Europe, Princess ships mostly sail out of Southampton in the United Kingdom; Copenhagen; Barcelona; Piraeus, Greece (the port for Athens); and Civitavecchia, Italy (the port for Rome).

Related: The 5 best destinations you can visit on a Princess Cruises ship

Who sails Princess Cruises

Princess appeals to an older demographic than lines such as Carnival and Norwegian. The average age of passengers is around 54, and you'll usually see a lot of couples on board in their 50s, 60s and 70s.

As noted above, these aren't people necessarily craving go-kart tracks and ropes courses at sea. They're people looking to explore the world in a comfortable, classy sort of way that also is relatively affordable. That last part is key. Princess offers a lot of globe-circling itineraries of the sort often available from high-end luxury lines. However, it does so at a much lower price.

While not the biggest line for families with young children, Princess does draw a lot of multigenerational family groups. It's the line you take if you want an affordable ship that'll appeal to your 70-year-old parents as much as your 12-year-old kid.

Princess also draws a lot of passengers celebrating milestones. The line markets heavily to people marking birthdays and anniversaries with special packages and programs. It's also a huge player in the market for destination weddings at sea, with a division that will help you arrange a ceremony on board or at an exotic location on land during a port call.

Princess was, notably, the first cruise line to host modern-day weddings on ships, offering ceremonies officiated by the ships' captains hosted in onboard chapels.

It is, after all, the "Love Boat" line.

Cabins and suites

When it comes to rooms, Princess is sort of the Marriott of the big-ship cruise world. Its rooms are comfortable and functional but a bit bland. Avant-garde style is not a Princess thing.

The vast majority of the accommodations on Princess ships fall into one of three broad categories: windowless inside cabins, oceanview cabins and balcony cabins. Balcony cabins, in particular, are widespread on Princess ships. Among mass-market lines, Princess was the pioneer in adding large numbers of balcony cabins to ships.

While balcony cabins are common on Princess ships, you'll find relatively few suites on them. Just 50 of 2,162 cabins on the line's new Sun Princess are suites, for instance, and that's a lot more suites than you'll find on most other Princess ships.

What this means is there aren't a lot of ways to live large on a Princess ship or to pack a lot of people into a single accommodation. Until the debut of Sky Princess in 2019, the line didn't have a single cabin that could accommodate more than four people.

That said, the Grand Class vessels each offer two Family Suites that can be created by connecting a Mini-Suite with an adjacent inside cabin to form a six- to eight-person complex.

Unveiled five years ago, Sky Princess featured the line's first truly large stand-alone suites, dubbed Sky Suites. Such suites were added to the line's Discovery Princess, too.

There are two of the suites on each of the ships, and they measure a generous 1,800 square feet (though more than half of that space is taken up by a huge wraparound balcony). With two bedrooms plus a living room with a pullout sofa, they're designed for up to five people.

The line's new Sun Princess also has several large suites that measure as much as 1,260 square feet.

Still, even the biggest suites of Sky Princess, Discovery Princess and Sun Princess aren't the truly epic suites with huge interior living spaces that you'll find on the latest Royal Caribbean or Regent Seven Seas Cruises ships. If that's what you're after, Princess isn't your line.

Related: The 7 best cruise ship suites — picked by someone who has seen them all

Restaurants and dining

Every Princess vessel has three main dining rooms where meals are included in the fare, and these dining rooms are at the heart of the dining experience on Princess ships. Many passengers have all or most of their dinners in a main dining room.

As of this year, the three main dining rooms on each Princess ship operate under different formats. At one of the main rooms, you can make a reservation for any time, provided a table at the time you want is available. To ensure the time you want, it's best to reserve a table far in advance of your sailing, which you can do online once you've paid for the cruise in full. You also can make reservations on board ships during your cruise.

At another of the main dining rooms, you can just show up for dinner at any time without a reservation and be seated on a space-available basis.

The third main dining room on every Princess ship offers a fixed-time "traditional" seating option where you can request the same table at the same time with the same waiter every night of a cruise.

Every vessel also has a casual buffet eatery where meals are included in the fare. Near the main pool area on most ships, it's usually called Horizon Court but is also known as the World Fresh Market or Panorama Buffet on some vessels.

Other covered options on at least some Princess ships include poolside pizza outlets and poolside grills serving burgers. Also, on sea days, Princess transforms a bar or dining venue at lunchtime into an included-in-the-fare English-style pub. It serves traditional pub food such as fish and chips and cottage pie, along with Bass Ale or Guinness (for an extra charge).

Every Princess ship also has at least a couple of extra-charge eateries. On most ships, you'll find the line's signature Italian restaurant, Sabatini's. It serves homemade pasta, seafood and other Italian specialties in an elegant setting and comes with a flat fee of $45 per person.

Most Princess ships also have a signature steakhouse. On most vessels, it's called Crown Grill and offers premium beef and seafood cooked to order in an open, theater-style kitchen. On two ships — Diamond Princess and Sapphire Princess — it's called Sterling Steakhouse, where passengers choose their cut of steak from a tray presented by their waiter.

On two ships — Coral Princess and Island Princess — the steakhouse has a Cajun and Creole twist. In addition to steak dishes, the menu features New Orleans-style peel-and-eat shrimp, alligator ribs and gumbo. On those vessels, it's called the Bayou Cafe and Steakhouse.

All the steakhouses come with a flat fee of $45 per person.

Princess ships also offer a chef's table experience — a concept the line pioneered in the cruise world. Costing $95 to $115 per person, it includes pre-dinner cocktails and hors d'oeuvres in the ship's galley with the executive chef before a main dining experience at a private table in the dining room.

Another dining option that recently began popping up on Princess ships is a seafood eatery called The Catch by Rudi, designed by Princess' head of culinary arts, Rudi Sodamin. (Holland America fans will remember Sodamin as that line's longtime master chef.)

The Catch by Rudi is only on Sun Princess, Enchanted Princess, Sky Princess, Majestic Princess and Discovery Princess. Like the Princess steakhouses, it has a $45 per person cover charge.

Related: Cruise ship restaurant nirvana: The 10 best meals you can have at sea

Entertainment and activities

Princess ships are loaded with entertainment that ranges from Broadway-style theater shows to street entertainers who appear in each vessel's central piazza. That said, they're not floating amusement parks. Unlike some big-ship lines, Princess isn't topping its vessels with waterslides, go-kart tracks, ropes courses and other family-focused attractions.

Theaters and shows

There's no shortage of theater and lounge entertainment on Princess ships. On a typical night, you might find a flashy, fast-paced production show playing in the main theater, a comedian performing in a secondary lounge and live music on offer in several more venues.

In many cases, the main theaters on Princess ships are quite elaborate, with Broadway-show-level lighting and special effects, and the productions housed within the theaters are elaborate, too.

Princess has upped its game with its theater productions in recent years through a partnership with Stephen Schwartz, the Tony Award-winning composer of "Wicked," "Godspell" and "Pippin."

Among new productions that Schwartz has worked on is "The Secret Silk," which features life-size puppetry from Jim Henson's Creature Shop, dancing and special effects. It was created and directed by John Tartaglia, a star of Broadway's "Avenue Q" and "Beauty and the Beast."

Princess is also known for its karaoke nights, and it holds a "The Voice of the Ocean" competition during cruises, which is a spinoff of the TV show. Passengers compete in a live performance after karaoke auditions and rehearsal sessions with the shipboard band and backup singers. A team of coaches sits in giant "I Want You" chairs, just like on the show, and passengers vote to choose the winner.

Other interior attractions and activities

In addition to entertainment spaces, the interiors of Princess ships are filled with other venues where passengers can kick back and let loose day and night, including a range of bars, lounges and nightspots.

On many ships, the hub of activity is the Piazza, a sprawling, multilevel space that serves as a central gathering place, like a square in Italy. The configuration of the Piazza varies by ship, but the area typically offers several shops, a coffee bar called International Cafe, a wine bar called Vines and (on some vessels) additional bars and eateries. The Piazza is also home to roving street performers.

Every Princess ship also has a casino, often just off the Piazza, and spas are big on Princess ships. The Lotus Spa complexes on the line's Royal Class ships offer nearly two dozen treatment rooms, an extensive beauty salon and a thermal suite with a hydrotherapy pool, heated stone beds, a Turkish-style steam bath and other steam chambers.

Several of the newer Princess ships, including Discovery Princess, Enchanted Princess and Sky Princess, have jazz clubs called Take 5.

In addition to such venues, Princess offers a lot of enrichment activities on its ships. The line has partnered with Discovery to offer a Discovery at Sea program on vessels that includes activities like stargazing with a specialist from a top deck. The program also brings destination specialists and naturalists on board in places such as Alaska to offer insights.

Inspired by Discovery's popular "Shark Week," Princess has also created Shark Week at Sea programming that runs on select sailings in the summer with activities and games designed to challenge both adults and kids on the myths and interesting facts about sharks.

Culinary demonstrations, wine tastings and dance classes also are popular on Princess ships.

Top-deck attractions

The top decks of most Princess ships are notable for what they don't have: There are no roller coasters or pedal-powered sky rides like you'll find on Carnival ships or the go-kart tracks that top some Norwegian vessels. There are no surfing simulators, sky diving simulators, rock climbing walls or zip lines of the sort found on Royal Caribbean vessels. For the most part, there aren't even waterslides or watery splash zones (two vessels, Caribbean Princess and Sun Princess, do have splash zones).

Princess executives long ago decided not to engage in what they call the "amusement park arms race" taking place among lines operating big resort-like ships.

Instead, the line has mostly stuck to the basics with its top decks. They are covered with relaxing pool and lounge zones — and lots of them.

On the last three Royal Class ships, for instance, there's a main pool area at the center of the top deck with two full pools and three hot tubs, plus a secondary pool area at the back of the ship with another pool. There's also an adults-only pool area toward the front of the vessel, along with an extra-charge, adults-only relaxation area called the Sanctuary.

Between all these pool and lounge areas running along the sides of the ship are additional sunning areas with lounge chairs and four more hot tubs.

In short, there is a ton of space for relaxing on the top deck of these newest Princess vessels — more than you'll find on any other ship of comparable size, save for their earlier sisters in the Royal Class.

The one big attraction that you will find on the top deck of Princess ships, always at the main pool area, is a giant Movies Under the Stars movie screen. A growing number of cruise ships now have movie screens on their pool decks, but Princess pioneered the concept.

The screens show movies, concerts and sporting events during the day, but at night, they really shine. In a longtime Princess tradition, the line turns the main pool areas of its ships into outdoor movie theaters at night by reconfiguring lounge chairs to face the screen and bringing out blankets to ward off the evening chill. They even serve popcorn.

Some ships also feature basketball courts, miniature golf putting courses, shuffleboard games and pingpong tables tucked into corners of their top decks.

Additionally, the new Sun Princess has a family-friendly play zone called Park19 with a hang-gliding-like ride experience, a ropes course and the previously mentioned splash zone — quite a bit more family-fun pizazz than has been the norm at the line. For now, it's the outlier in the Princess fleet when it comes to decktop amusements.

Children's programs

While it doesn't draw as many families with young children as Carnival or Royal Caribbean, Princess offers an extensive children's program that gets high marks from parents.

The Princess Youth and Teen centers were recently rebranded "Camp Discovery" as part of the line's partnership with Discovery Communications and offer free, supervised activities daily for children ages 3 to 17.

The line splits children in the program into three age groups: the Treehouse (ages 3 to 7 years), the Lodge (ages 8 to 12 years) and the Beach House (ages 13 to 17 years). Each age group often has its own separate facilities on ships. On some ships, the age groups may be further divided based on available space.

Each group has its own age-appropriate activities, with newly revamped experiences designed to "help young Princess explorers learn, play and create fun memories."

While the free programming for children ages 3 to 12 ends at 10 p.m., you can pay extra to leave your kids at shipboard Youth and Teen centers from 10 p.m. until 1 a.m. During those hours, they're supervised in what is essentially a group child-sitting service.

The Youth and Teen centers also welcome children under the age of 3 if they are accompanied by an adult.

Related: The 15 best cruise ships for people who never want to grow up

What to know before you go

Required documents.

A passport is required for all international itineraries, including world cruises and sailings to Africa, Asia, Australia and New Zealand, Europe, India, Central and South America, the Panama Canal (partial and full transit), Caribbean voyages that visit Martinique or Guadeloupe, the South Pacific and Tahiti.

If you're a U.S. citizen, you don't need a passport for many domestic itineraries (including Alaska, Bermuda, Canada, Caribbean, Hawaii and Mexico sailings). You can instead travel with an official copy of your birth certificate and a driver's license or other government-issued photo identification. A few other forms of identification, such as a passport card, are also acceptable. That said, Princess strongly recommends that all travelers bring a passport.

Passports must be valid for at least six months. The name on your reservation must be exactly as it is stated on your passport or other official proof of nationality.

Related: Where can I cruise without a passport?

Princess adds an automatic service gratuity of $16 to $18 per person, per day to final bills, depending on your cabin category. If you are unhappy with the service you receive, you can adjust this amount at the Guest Services desk before disembarking. (You can also increase the tip amount if so desired.) Also, an 18% gratuity is added to bills at bars, dining room wine accounts and spas.

Related: Tipping on a cruise: What to know about cruise ship gratuities

Princess has rolled out faster Wi-Fi systems with landlike speeds across its fleet in recent years, such that you now can stream video on ships. That's the upside. The downside is that such service costs a lot more than Wi-Fi access did in the past. Pricing changes over time, but the line was recently charging $24.99 per day to hook up a single device. That's an enormous increase from as recently as early 2023, when Wi-Fi access was available for just $9.99.

The faster Princess Wi-Fi system is called MedallionNet, and it's one of several technological upgrades that Princess has made to its ships in recent years under an umbrella called MedallionClass. MedallionClass also brings expedited embarkation, keyless cabin entry, on-demand food and beverage delivery, and the ability to locate friends and family on board — all via an app for mobile devices and a Princess-issued medallion that passengers carry while traveling.

Related: Wi-Fi on cruise ships: 5 things to know about internet use on board

Carry-on drinks policy

Princess allows you to bring one bottle of wine or Champagne per person onto ships at boarding at no charge (for consuming in your room; you'll be charged a $20 corkage fee if you want to bring it to an onboard restaurant or bar to drink). You can bring even more bottles of wine on board, but you will pay a $20 corkage fee per bottle.

Smoking policy

On all ships, smoking (including electronic cigarettes) is only allowed in designated outdoor areas and in cigar lounges, designated sections within nightclubs and at designated slot machines within casinos (for those who are playing). It's forbidden in cabins and on cabin balconies. Passengers caught smoking in their cabins will be charged a $250 fine per occurrence. One exception to the above rule is that e-cigarettes are allowed in cabins (but not on cabin balconies).

Princess ships have self-serve launderettes on cabin decks with washing machines, dryers, irons and ironing boards. There's a $3 per load charge to use a washer or dryer. The launderettes also have vending machines that dispense small boxes of detergent and water softener at $1.50 per box. Additionally, vessels offer extra-charge laundry and dry cleaning services.

Related: Everything you need to know about cruise ship laundry services

Electrical outlets

All vessels have standard North American-style, 110-volt outlets in rooms, and some also have European-style, 220-volt outlets and USB ports in cabins.

The currency used on most Princess itineraries is dollars. The exceptions are select sailings on ships based in Australia, where pricing is listed in Australian dollars. All vessels operate on a cashless system, with any onboard purchases you make posting automatically to your onboard account. You'll receive a medallion that you can use to make charges. This same card or medallion also is what lets you into your cabin.

Drinking age

You must be 21 to consume alcohol on many Princess itineraries. The exceptions include sailings between ports in Europe, China, Australia and New Zealand, and Singapore, where the drinking age is 18. For cruises between Japanese ports, the drinking age is 20.

During the day, there is no specific dress code, and people dress casually. If it's a sea day in a warm-weather destination, and you're bound for the top deck, that means looking like you're going to the beach — T-shirts, shorts and bathing suits (with a cover-up to go inside) are just fine.

At night, there is an official dress code that is enforced when entering restaurants. Most nights are designated as "smart casual," which Princess takes to mean pants and an open-neck shirt for men and skirts and dresses or slacks for women.

Beach attire, shorts, baseball caps and casual jeans (think: the fraying kind or those with holes) are not allowed. One or more nights per cruise, depending on the cruise length, will be designated as a "formal" night when men are expected to turn out in dark suits with a tie or even a tuxedo. The suggested attire for women on such nights is evening gowns or cocktail dresses.

Related: Cruise packing list: The ultimate guide to what to pack for a cruise

Princess Cruises' loyalty program

Princess has a four-tier frequent cruiser program, the Captain's Circle, that is worth joining for the perks — if you're willing to bear with its convoluted tier qualifying structure.

You reach the first tier, Gold, by taking a single cruise. However, from there, you move to each successive tier either by accruing a certain number of "cruise credits" (which aren't necessarily the same as the number of cruises you've taken) or by sailing a certain number of days.

To reach the Ruby level, for instance, requires three cruise credits (more on those in a moment) or 30 days on Princess ships. Platinum status kicks in after five cruise credits or 50 days on ships.

Related: Princess Cruises' Captain's Circle loyalty program: Everything you need to know

In most cases, members earn one cruise credit for every cruise they take. However, members who book a suite or travel solo in a cabin meant for two will receive two cruise credits for the voyage. The number of cruise credits you have earned is thus often the same as the number of cruises you have taken, but not always.

As is typical with cruise line loyalty programs, lower tiers don't bring all that much in terms of truly valuable benefits. You'll receive things like an invite to a private party (at the Gold tier) and a free upgrade for your travel insurance package when buying it through the line (at the Ruby tier). However, higher levels of the program start to be enticing.

The second-to-highest tier, Platinum, brings such perks as priority check-in and boarding, and a free internet package.

The top Elite level (15 cruise credits or 151 cruise days) adds such things as an exclusive window to preview and book new itineraries, priority ship-to-shore water shuttle service, complimentary laundry and a complimentary minibar setup.

Members at all tier levels get access to special pricing on certain cruises. They also receive a monthly newsletter and a membership pin.

Note that, in contrast to airline frequent flyer programs, cruise line loyalty programs do not require you to requalify for status every year. So, yes, the perks with lower tiers aren't great. However, it's not as difficult as it might at first seem to hit the more rewarding higher-level tiers in just a few years if you're cruising a lot.

A Princess passenger staying in suites will hit the Platinum level after just three cruises. The top Elite level is reachable within just eight cruises for someone staying in suites.

Related: A beginners guide to cruise line loyalty programs

How much does a Princess cruise cost?

Princess ships are very reasonably priced. They're not the least expensive vessels out there, but they're not pricey by any means. It's possible to find Princess voyages to the Caribbean, the Bahamas or Mexico starting under $100 per person, per night, including all taxes and fees — at least in the offseason.

For instance, as of the date of this story's posting, six-night sailings from Galveston, Texas, to the Western Caribbean in February 2025 started at just $418 per person, not including taxes and fees of $138. That works out to just $93 per night, per person, with taxes and fees for a package that includes your lodging, transportation and meals.

As you might expect, pricing for ships will generally be lower during offseason periods such as September, October, November (not including Thanksgiving week) and parts of December.

When you book can also matter. Cruises book up much further in advance than airplanes or hotels. Many cruisers will tell you that the best pricing for any given sailing is often available when cruises first go on sale (which can be a good two years before a departure). Booking far in advance also gives you the best chance of getting your preferred cabin type and location on a ship.

Once on board a Princess ship, you'll pay extra for most drinks, extra-charge restaurants, spa services, shore excursions, internet service and a few other things — unless you've bought a package for some of these items in advance.

Specifically, the line now offers bundle pricing for extra-charge items such as gratuity fees, Wi-Fi fees and a few other fees for onboard items if passengers pay for them in advance.

The line's Princess Plus plan gives passengers prepaid gratuities, a single-device Wi-Fi plan, a basic beverage package and a few other freebies for a bundled price of $60 per person, per day.

An enhanced version of the above plan called Princess Premier gives you Wi-Fi access on more devices, a premium drinks package and other additional inclusions for $80 per person, per day.

Most onboard activities, such as theater shows, are included in the fare.

Related: 15 ways that cruising newbies waste money on their first cruise

How to book

If you're sure you know what sort of cabin you want, on which ship, on which itinerary — and about a dozen other things — you can head over to Princess.com to make a booking directly.

That said, given the complexity of booking a cruise — there are a lot of decisions to make during the booking process, trust us — we recommend that you use a seasoned travel agent who specializes in cruises.

A good travel agent will quiz you about your particular interests, travel style and preferences, and steer you to the perfect cruise line, ship, itinerary and cabin for you. They can also help you if something goes wrong just before, during or after your voyage.

If you're sure that Princess is your line, look for a travel agent who specializes in trips with the brand. You want someone who understands all the little quirks that are unique to Princess cabin categories and, preferably, has done ship inspections to see the cabins firsthand.

Related: How to book a cruise using points and miles

Whether you use a travel agent or not, make sure to maximize your credit card points when paying for the cruise by using a credit card that offers extra points for travel purchases . This could be the Chase Sapphire Reserve® , which offers 3 Chase Ultimate Rewards points per dollar spent on travel and dining (excluding the annual up-to-$300 travel credit). There's also the Chase Sapphire Preferred® Card , which brings 2 Ultimate Rewards points per dollar spent on travel and 3 Ultimate Rewards points per dollar spent on dining.

Bottom line

Princess offers big, amenity-filled ships that are comfortable and classy at an affordable price.

If you're looking for a lot of top-deck fun zones — waterslides, go-kart tracks and the like — it's probably not the line for you. However, if you're on the hunt for not-too-expensive vessels that will take you to the farthest corners of the world in comfort, Princess ships should be on your shortlist.

It's also a great line if you're trying to put together a multigenerational trip, as its ships are designed to appeal to a wide range of age groups.

Planning a cruise? Start with these stories:

• The 5 most desirable cabin locations on any cruise ship
• A beginners guide to picking a cruise line
• The 8 worst cabin locations on any cruise ship
• The ultimate guide to what to pack for a cruise
• A quick guide to the most popular cruise lines
• 21 tips and tricks that will make your cruise go smoothly
• Top ways cruisers waste money
• The ultimate guide to choosing a cruise ship cabin

• Princess Cruises

Princess customer service contact

By plumduff68 , March 1, 2017 in Princess Cruises

Recommended Posts

Does anyone have an email address for customer services other than the one on the website?

Or how long can I expect to wait for a reply to the standard address?

Sent from my SM-G935F using Forums mobile app

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Share on other sites.

(Snipped} Or how long can I expect to wait for a reply to the standard address? Till the hot place freezes over.

Do you mean that they reply to emails!!! I have never had an email answered. Nor have I ever received an proforma type acknowledgement.

Colo Cruiser

Hi   Does anyone have an email address for customer services other than the one on the website? Or how long can I expect to wait for a reply to the standard address?   Thanks   Sent from my SM-G935F using Forums mobile app

This is it.

Per comments here on CC anywhere from hours to weeks for a response.

[email protected]

A complaint? A request?

I sent email with supporting documents....name, address , and phone number...we were charged for specialty restaurant (never went there)

received phone call that charge had been removed, in less than 3 weeks

Charge was on last night of cruise...so final bill was close to what I thought when bill was received .... did not look closely at final bill until we return home

Astro Flyer

After emailing Customer Relations with thoughts about a cruise we don't often receive an email reply. I have received phone calls within a couple of days but if there's no reply within a few days we haven't received one later.

Colo Cruiser asked about the subject & if requiring lengthy reasearch for a problem it could take many weeks to get a reply. Rarely do my comments fall into that category & they're primarily comments about what we liked & suggestions about how things could improve.

I just noticed that the OP is in the U.K. so don't know if that's a factor in dealing with Customer Relations.

• 6 months later...

[email protected]

executive office 1 877 888 1869

It's also helpful if you include your booking number in the subject line, as well as a brief but meaningful subject description. The more information you provide saves them time from having to research and will likely get you a quicker response.

That's a good reminder to add that information & in the text we also include our Captain's Circle number which contains our contact information.

They seem to reply better to concise & easy to read input that contains essential information. Directly state the facts, opinions & recommended solutions without rambling on & on. If unhappy with something, they've more often responded when proposing a better way to improve their cruise experiences for passengers.

They appreciate well thought out constructive criticism about possible ways to provide a better cruise experience but not so much unreasonable rants.

Hi   Does anyone have an email address for customer services other than the one on the website?

Here is a link to a site that has contact info for Princess.

http://www.elliott.org/company-contacts/princess/

I did not see any indication of the purpose of your request. If it is to arrange some function or activity on the ship, you can try the same contacts we use to arrange the Meet & Greet for the Roll Call. There are several threads containing the list for the ships.

• 4 years later...

I contracted Covid while sailing on the Enchanted Princess on a 14 day Cruise.  I was in quarantine on the ship for 4 days.  At the end of the cruise, Princess bused me to a hotel where I spent an additional 6 days in quarantine.  Princess indicated my expenses would be paid and I would receive a cruise credit for the days I was in quarantine.  I submitted all the required forms to Princess.  It has been 11 weeks and no refund or cruise credit.  I have sent follow up emails and spent hours on hold with Customer Service only to be transferred to another department.   I have received no status of my claim.  Does anyone have suggestions how to resolve this issue?  Thank You.

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Princess Cruises Headquarters & Corporate Office

Princess Cruises is an American cruise line owned by Carnival Corporation & plc. The company is incorporated in Bermuda and its headquarters are in Santa Clarita, California. As of 2018, it is the second-largest cruise line by net revenue.

Established

Corporate phone number.

(661) 753-0000

Customer Support Phone Number

1-800-774-6237

No of Employees

Headquartered address.

24305 Town Center Dr, Santa Clarita,

CA 91355, USA

Senior Management

Jan Swartz  — CEO / President

Gordon Ho — Chief Marketing Officer & Head of Sales

Anthony Kaufman — Executive Vice President, International Operations

Simeon Waldron  — Senior Vice President / Chief Financial Officer

[email protected]

https://www.princess.com/

This website is built to provide the most important contact information about the Corporate Offices & Headquarters including Princess Cruises Address, Corporate Number, and more.

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Sandra Barletta

I think you should be aware of the limitations at your call center. when I called to get my medallions the person spoke English very poorly and was most difficult to understand. Two and on half hours to give my info to him. Today I received my medallions and my husband’s is correct and mine isn’t. Now I’m being told to correct this on the ship which means waiting in line for the change. Today is Friday and we are leaving very early next Thursday. Why can’t the new one be overnighted?

Hans Sparbel

Customer service rep “Angel” could not resolve our issues and refused to connect us to a supervisor – was told after 45 min that a supervisor “Mikaela” would call back within an hour – Customer service does not appear to be a priority. – Princess may loose too clients today – even after multiple previous cruises.

Chris Meisenhalder

Princess off-shore, third party call center are not able to resolve issues. Bring support in-house and employee reps who are well versed in English.

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