Iglu cruise and flights
By Pooston , December 23, 2019 in Cruise Air
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My husband and I are due to sail on the Glory on the 20th September 2020. We booked a package deal which included flights, transfers and 3 nights in New Orleans before the cruise. We have been contacted today to discuss flights. We would prefer to fly from Manchester rather than London Heathrow but our agent tell us there is a £300 difference each so they’re pushing us to take London Heathrow flights. My investigations via Skyskanner show there is only around at £60 difference in the flights. They’re also giving us return flights the day after we disembark they ship which just isn’t convenient due to time off work etc.
Are the agents playing us here? Is it somehow more beneficial for them to get us to fly from London Heathrow?
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Assuming Iglu being a travel agent, we are not allowed to discuss them on this board.
Thanks, I’ve edited my post to delete the agents name. Does that help?
FlyerTalker
The agency is likely dealing with negotiated bulk fares, which are not what you would necessarily find with public search tools. Thus, any differential in pricing between routings is likely the difference of those negotiated fares - which may or not correlate to publicly available pricing.
Also, when you buy a "package", you get the whole deal as put together by the agency (or which the agency is reselling). You don't get to buy a package and then say "well, even though we bought this, we'd rather fly through MAN than LHR. At the price we like. And we want to come home a different day than what you gave us".
Of course, you did research this all before committing to the purchase.
Caveat emptor.
waterbug123
21 hours ago, Pooston said: We would prefer to fly from Manchester rather than London Heathrow but our agent tell us there is a £300 difference each so they’re pushing us to take London Heathrow flights. My investigations via Skyskanner show there is only around at £60 difference in the flights.
You're likely comparing apples to oranges....skyscanner may be showing you whatever the airline is selling directly, and your agent is getting info that is restricted to some kind of consolidator or bulk fares that were arranged out of London; by changing to a London departure, or adding a MAN-LHR leg, is thus adding to the cost.
On 12/24/2019 at 2:10 AM, FlyerTalker said: The agency is likely dealing with negotiated bulk fares, which are not what you would necessarily find with public search tools. Thus, any differential in pricing between routings is likely the difference of those negotiated fares - which may or not correlate to publicly available pricing. Also, when you buy a "package", you get the whole deal as put together by the agency (or which the agency is reselling). You don't get to buy a package and then say "well, even though we bought this, we'd rather fly through MAN than LHR. At the price we like. And we want to come home a different day than what you gave us". Of course, you did research this all before committing to the purchase. Caveat emptor.
Thank you for your, rather unhelpful, unempathatic reply. Has anyone ever told you that casting aspersions is a rather poor personality trait?
The issue of local flights was discussed when making the initial booking, and)it was agreed with the agent we would discuss further once flights were available.
Also....the flights they are offering are a day later than the disembarkation date on the original booking.
On 12/24/2019 at 4:40 PM, waterbug123 said: You're likely comparing apples to oranges....skyscanner may be showing you whatever the airline is selling directly, and your agent is getting info that is restricted to some kind of consolidator or bulk fares that were arranged out of London; by changing to a London departure, or adding a MAN-LHR leg, is thus adding to the cost.
Thank you :-)
4 hours ago, Pooston said: Thank you for your, rather unhelpful, unempathatic reply. Has anyone ever told you that casting aspersions is a rather poor personality trait?
I thought a factual answer would help more than an inaccurate empathetic one. Sorry about that.
13 hours ago, Pooston said: Thank you for your, rather unhelpful, unempathatic reply. Has anyone ever told you that casting aspersions is a rather poor personality trait? The issue of local flights was discussed when making the initial booking, and)it was agreed with the agent we would discuss further once flights were available. Also....the flights they are offering are a day later than the disembarkation date on the original booking.
honestly, I didn't read Flyertalker's reply as unhelpful or unempathetic; I thought it was a pretty good summary of the risk of buying a package. Now it sounds like you were given a price and flights weren't even available yet? That's a clear indicator of getting a negotiated/consolidator fare, and if that's the case, I'd say you were somewhat lucky that even the original quoted price was still available, even with the departure date and airport that weren't your first choice.
What is the earliest time of day that the cruise line recommends for flights? What airline are they offering your flights on? Does that airline have flights that connect well on a Sunday?
We fly to Manchester every few years to visit family. Getting connections to line up can be a challenge and judging how long to allow in LHR or ? for potential terminal changes and immigration/customs can be worrisome.
It is odd to me that the agency is not offering a flight out of a north of England airport --or is the agency not located near you?
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