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Should I Use a Travel Agent? Our Travel Expert Says It Makes All the Difference.

The new age of travel agents know how to find deals, book off-the-beaten path adventures, and get you out of any jam. Especially if you know who to use.

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I’ve always thought that planning my own trips was the most cost-effective way, but I’ve been hearing more about travel agents making a comeback and saving their clients a lot of money. What kinds of outdoor trips should I turn to a travel agent for, and are there any who specialize in working with adventurers like me?

Technically, I’m a professional traveler. As a journalist, it’s my job to research and connect with locals to get beneath the surface of a destination. So I have never really used travel agents. What could they plan better than I could?

A lot, it turns out. Over the years, I’ve gotten to know many travel specialists, and I consider them magicians. My big aha moment happened two winters ago on a trip to Iceland . A massive storm shut down internal flights for a day, causing me to miss my return flight to the U.S. Normally, I would have spent frustrating hours on hold with the airline. But because I’d paid $65 to have Ana Gloria Garcia, an air-support specialist at the travel agency EmbarkBeyond, find and book the most affordable and convenient flight option for me, she handled the rebookings while I soaked in the Blue Lagoon.

During the pandemic, agents became advocates helping travelers get refunds on canceled flights and trips. As travel has come roaring back, an agent’s superpower is now their access to the best hotel rooms, most in-the-know guides, free amenities, and more, says Cory Hagopian, senior vice president of sales and partnerships for Virtuoso , a global network of travel agencies.

And they’re attracting a young clientele. According to a recent industry survey , 38 percent of millennials and Gen Zers are opting to use travel agents as opposed to booking on their own trips. That number is far greater than Gen Xers and baby boomers, of whom only 12 and 2 percent respectively use agents.

What Do I Gain from Using a Travel Agent?

I recently had a friend tell me she spent close to 40 hours researching a family trip online. She probably could have gleaned the same intel from an hourlong conversation with a travel adviser. Knowledge is priceless, and advisers act as your insiders. They know what you don’t and fill in the blanks for things you might not have considered, says Erika Richter, a spokesperson for the American Society of Travel Advisors (ASTA). Their firsthand knowledge, vast network, and on-the-ground connections all combine to provide a unique perspective for crafting the perfect itinerary for you.

Most travel advisers specialize in certain regions and countries and travel to them frequently, so they have up-to-date intel on not only the best safari camps but the perfect tent to book for the most incredible views and the best local restaurants you won’t find on Tripadvisor. They want their client’s trips to go well to keep them coming back, so it’s in their interest to have sussed out hotels and itineraries before they send you out into the world.

Nicole Forster, 29, considers herself a savvy traveler. She’s been to 20-plus countries and enjoys destination research. But when it came to planning her honeymoon in Africa, she felt overwhelmed, so she reached out to Danielle Meyer at Coastline Travel Advisors , which specializes in bespoke itineraries. “Originally, I wanted to go to South Africa, Victoria Falls, and Madagascar,” Forster recalls. “Danielle convinced me that if we wanted to relax, we should stay in South Africa and save the other countries for separate trips.”

Over five phone conversations and multiple emails, they crafted a 15-night itinerary that included Cape Town, the winelands, the Cape Peninsula, and a safari at the Thornybush Game Reserve. Forster established her budget early in the process, and Meyer sent her a variety of lodge options to choose from.

“I initially wanted to start with the safari, but she pointed out that we’d be jet-lagged and would need to wake at sunrise for game drives,” says Forster. “The safari was our highlight, so it was a perfect way to end the trip.”

Not only did Meyer book all of the flights, hotels, and transfers, but she created a detailed, day-by-day trip app for the couple that included useful information like check-in times at hotels and how much to tip guides .

Agents also act as advocates. If something goes wrong during your travels, they’re on call 24/7 to handle it. When Forster left the battery and charger for her camera at a hotel, Meyer arranged for an on-the-ground contact to go to a camera store and buy new ones that would be delivered to her hotel the next day.

The cost for the honeymoon planning: $150 per person. “I wouldn’t use a planner for a trip to Hawaii ,” Forster says, “but if I ever took a big trip like this again, I’d 100 percent work with an expert.”  

When to Consider Using a Travel Agent

For savvy trip planners, the best time to use a travel agent is for complicated international travel. It can save you hours of planning and peace of mind that if anything goes wrong in your chosen far-flung destination, there’s someone a What’sApp message away to handle it.

Domestically, I’d consider using a travel agent when planning a multi-week national park trip or multi-island trip in Hawaii. They will save you time, guarantee you get the best guides, and help you land reservations at always-booked lodges and hotels.

Dream Trips Delivered

Jessica Cook and her husband both work in the travel industry. Decision fatigued, they handed their honeymoon logistics over to the team at Askari Travel , an agency that specializes in South Africa. Their original plan was also an African safari, but just as they were about to put a deposit down, the Omicron variant of the coronavirus made headlines. Worried about getting stuck abroad, they reached out to Askari’s founder, Muriel Truter, who is from Zimbabwe, and upon her advice, changed their focus to South America.

Knowledge is priceless, and advisers act as your insiders. They know what you don’t and fill in the blanks of things you might not even have considered.

Truter suggested they stick to Colombia rather than country-hop. Cook supplied a budget and a wish list: 12 days, no more than three destinations, a barefoot-luxe feel, and adventures like horseback riding and mountain biking. The rest was a surprise that Askari pretty much nailed, with the exception of one hotel.

“Everything felt so authentic, but this one hotel on Barú island felt really fabricated and was full of American tourists,” recalls Cook. She immediately messaged the Askari team, saying, “Hey, this place really isn’t our vibe,” and within an hour they were on a water taxi headed to Blue Apple, a B Corp hotel—and an Outside pick for tropical adventures —on Tierra Bomba island. “It was honestly the best trip we’ve ever taken,” she says.

Are Travel Agents Expensive?

It depends. Cost varies. Some travel agencies won’t charge any fee, as they receive a commission from the bookings, while some high-end agencies will charge pricey annual membership fees for their services. Still others charge nominal “professional” fees starting at $150. Fees often fluctuate based on the length and intricacy of a trip and how far out you do the planning (6 to 12 months is recommended). You may occasionally come across agents who charge a percentage of the total trip price or hourly rates.

Basic travel enquiries are generally free. In 2016, Leah Smith, founder of Tafari Travel , opened an old-school brick-and-mortar location in Denver’s Cherry Creek neighborhood so her services would feel less intimidating to first-time users. “With our retail-office location, we’ve become part of the community, and both clients and non-clients are welcome to pop in and ask whatever questions they may have, no charge,” she says.

Matt Lindsay, founder of the surf-guiding and travel company LuxSurf Travel , builds relationships with resorts and property owners to get discounted rates that he can then pass on to guests.

Dominic Allan, the founder of Real Latin America , specializes in travel to Belize and Nicaragua and caters to independent travelers who are happy to book their own flights and hotels but are seeking his local intel. Allan’s three-tier pricing structure starts at $300 for up to three hours of phone calls, during which he might weigh in on where to eat (or not to), the best room to request in a certain lodge, or whether you really need a guide to hike.

Value Versus Savings

If you’re just looking for deals and steals, you might not be ready to work with a travel adviser, says Richter of the ASTA. “Anything you invest in with a travel adviser comes back to you in the form of amenities, customer service, peace of mind, better access to unique experiences, and handcrafted itineraries,” she says. “You could save money by cutting your own hair, too, but most people go to someone who knows what they’re doing.”

Agents work with preferred partners who can guarantee perks for clients, such as free upgrades, early check-in or late check-out, and resort credits. Those add-ons often translate into savings, says Justin Huxter, cofounder of the UK-based Cartology Travel . “We had a client go to Maui for a week, and because of our partnership with the resort, breakfast was included,” he says. When breakfast costs $120 for two, that’s a savings of $840.”

Some of the Best Travel Agents in the Adventure World

Some of my go-to resources for finding a person to work with include travel expert Wendy Perrin’s annual Wow List of tried and trusted agents, the Adventure Travel Trade Association’s adviser network , and the ASTA’s advisor directory .

In addition to the agents mentioned throughout this story, others I highly recommend for adventurous travelers include:

• Dan Achber of Trufflepig , for Africa and the Middle East
• Miguel Cunant of Sri Lanka in Style
• Javier Echecopar of Journey Costa Rica
• Daniel Fraser of Smiling Albino , for Southeast Asia
• Elizabeth Gordon of Extraordinary Journeys , for Africa
• Kleon Howe of the Art of Travel , for French Polynesia
• Jay Johnson of Coastline Travel , for Hawaii and California
• Antonello Losito of Southern Visions Travel , for Puglia, Italy
• Rabia Malik of Fora Travel , for general worldwide travel
• Robyn Mark of Mayamaya Travel , for Africa, the Alps, Patagonia, and Japan
• Marisol Mosquera of Aracari , for Peru and Bolivia
• Zach Rabinor of Journey Mexico
• Raluca Spiac of Beyond Dracula , for Romania

Travel-advice columnist Jen Murphy is now a believer in using a travel agent. Thanks to their expertise and connections, she’s avoided dozens of trip catastrophes. 

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Guide to Finding a Good Travel Agent

Finding a good travel agent who will work with you to plan and the best cruise possible is sometimes as difficult as finding a good doctor, dentist, or other service professional. The process for finding the agent who will find the best cruise for you is similar.

Do You Need a Travel Agent?

Even in this era of information overload, there are times when a travel agent is almost a necessity. If the following sounds like you, then getting a good travel agent is probably a must:

• An inexperienced traveler or cruising for the first time
• Do not have the time or interest to research the best cruise for you
• Have special circumstances like a large group cruising

Booking a Cruise

Booking a cruise is much more complicated than buying a plane ticket or calling a hotel for a room. As with any vacation, there are many decisions you must make. It is important to find a travel agent professional who has lots of experience in cruising. There are many cruise-only travel agencies, and many other full-service agencies have cruise specialists on board who sell nothing but cruises. Among other things, a good cruise specialist should be able to:

• Find the best deals, answer all your questions , and have general knowledge about cruise lines and the cruise industry
• Lay out several options for you if you are uncertain, and provide brochures and information from different cruise lines
• Tell you how you will get your baggage from the airport to the ship and back
• Answer questions for those with special needs (onboard child care, dietary restrictions, medical conditions)
• Answer questions about the cruise lines' cancellation and payment policies.

Local Agents

For first-timers, a local agent you can sit down with personally is best. Ask frequent-cruiser friends, relatives, or co-workers who they have used. Most cruise travelers love to help those new to the cruise vacation experience. If that doesn't work for you, check out local travel agencies' ads in your Sunday newspaper and call agents to interview them over the phone or in person.

You want an agent with lots of cruise experience and knowledge—one with personal experience about the cruise line you are interested in is a plus. Interview agents and find out which cruise lines they have traveled on and how much they know about food, cabins, entertainment, fellow passengers, facilities and common areas, or anything else that matters to you such as ballroom dancing or playing bridge . Look for someone who seems to be interested in getting to know you and wants to match your interests with the wide variety of cruise lines and destinations available to cruise travelers.

Ask if the travel agency is cruise-only or a member of a professional organization such as CLIA (Cruise Lines International Association) , which can provide recommendations on agencies.

Large Agencies

The large cruise discount agencies can sometimes find deals not available to a local agent. The problem is that the person you are dealing with maybe thousands of miles away and not even an experienced cruiser. It might be a good idea to use an 800 number to book your trip, which can be easy and sometimes save you money if you:

• Are willing to take the time to do the research yourself
• Already know exactly which cruise you want
• Do not require any complicated air arrangements or air/sea transfers

A good local travel agent you have met in person may be easier to work with if you return from your cruise with a problem he/she will step up and help you resolve the problem and negotiate on your behalf with the cruise line. A large cruise discount agent might do the same, but the agent doesn't have as much to lose locally by not providing outstanding service.

Travel Agents Work on Commission

Travel agents can serve as advisers, planners, and negotiators. However, remember that they make their money through sales commissions. As with any "sales" person, be aware of any travel agent who seems to be "pushing" one ship or one cruise line over others. It may be only because the commission is higher!

I'll have to admit that finding a good travel agent might not be as important today as it was in the past, especially for those of us who are Internet-savvy and think planning is one of the "fun" parts of traveling. Ten years ago a local travel agent was almost a necessity if you wanted to cruise. You would go to the agent's office, pick up some brochures to study, go back to the office to sit down and discuss bargains and possibilities, and then book the cruise.

The first-time or infrequent cruise traveler had to almost completely rely on the travel agent for help and information. This is certainly no longer the rule. If you are willing to invest the time, you can do the planning yourself and design the perfect cruise vacation. Then you can contact an online discount cruise broker, a cruise line or a travel agency and book your dream vacation!

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Is a travel agent worth it the pros and cons.

Travel experts agree there are several advantages to hiring a vacation planner.

The Pros & Cons of Using a Travel Agent

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A travel agent can save you money and time.

Need to pivot your trip plans but don't want to deal with the extra time, money and hassle of rebooking flights and accommodations on your own? That's just one area where a knowledgeable travel agent (also commonly known as a travel advisor) can help. Read on to discover the other benefits – as well as the downsides – of using a travel agent, so you can confidently decide whether or not a travel agent is worth it for your next trip.

The Pros of Using a Travel Agent

Travel agents can save you money – and get you other perks.

"In some cases, you'll actually get a better  deal by working with a travel agent," says Jackie Steele, travel expert at MagicGuides . "This could be in the form of a cruise onboard credit (free spending money to use on the ship), access to special agency/group rates, or even just learning about a discount you qualify for but weren't aware of." The best agents will even keep an eye on new discounts as they're announced and apply them to your trip even after you've booked, he notes.

Travel agents handle all the details

Hotel room? Booked. Dinner reservations? Made. Tour tickets? Ready to go. A travel agent handles every detail of your vacation itinerary. "The traveler still gets to be involved in the fun part of dreaming up ideas and providing their travel wishes, while we take and perfect them," says Jessica Parker, founder of Trip Whisperer .

Molly McShea, owner and travel advisor at McShea Travel , points out that travel agents can also help with timing logistics. "Travel agents know how many days should be spent in each destination, which tours go together, and how many things you should do in a day," she says, adding that crafting an itinerary can be challenging if it's not something you regularly do. Additionally, travel agents can help you choose the best time to visit your preferred destination(s) based on seasonality and your budget, and sift through travel insurance policies to find the best option for your needs.

Travel agents can provide local expertise

"A travel advisor's industry connections and relationships provide added value to their clients," says Valerie Edman, a luxury travel advisor and agency owner at Cultured Travel LLC. She says when working with a travel agent, travelers gain access to a global network of connections including:

• In-destination specialists who work exclusively with travel advisors and can connect travelers with unique, off-the-beaten-path experiences they wouldn't otherwise know about
• Exclusive experiences not available to the general public

You'll avoid surprise fees

When deciding if a travel agent is worth it for you, remember this: A reputable agent can guarantee you won't encounter any surprise fees on accommodations and activities once your trip is booked.

You'll have someone to troubleshoot unexpected travel issues

A travel advisor is essentially your personal vacation concierge. "Because they've been around for so long, agents really know what to look for," says Christopher Elliott , a consumer advocate and journalist. "Travel agents are among the first to know about flight cancellations and delays , making it easy for them to rebook itineraries right away." 

The Cons of Using a Travel Agent

It might not be your cheapest option.

There are some instances when it makes more sense to plan your own trip. "If you're planning a quick flight from New York City to Los Angeles, it's easy enough to book it yourself online directly or through a third-party booking site," says Elliott. "If you're planning a once-in-a-lifetime trip or bucket list honeymoon , that's when you call the experts."

You'll have less flexibility in your itinerary

The upside of working with a travel agent is having someone plan an epic vacation for you based on industry knowledge and local expertise. But this can also be a downside in the event you discover an activity you'd like to do or a restaurant you'd like to try that isn't on your pre-planned itinerary. If you alter your plans, you risk losing money; plus, the time it takes for you and your travel agent to coordinate your change of plans may not be worth the hassle.

You still have to do some research

It's important to find an agent you can trust, which means you still have to do some of the vacation planning. For this part, Parker recommends picking up the phone. "Lots of people avoid or don't pick up the phone as much anymore," she says. "That's where you get the high-touch service, tone of voice, excitement or concerns to manage." She advises to look for the following red flags:

• No fees: " Travel advisors are charging planning fees more now or increasing them, so the client knows more confidently than ever, we work for them, not the suppliers with the best commissions," Parker explains. "There are a lot of things that are non-commissionable and the advisor's time and expertise shouldn't be given away for free, either. That's the best way to show an advisor takes their business seriously."
• Limited options: If you work with someone who is inexperienced or has an incentive to book you with a certain supplier, they may not be prioritizing your best interests. "It's important to check if they are with a larger consortia, accreditations and network, typically listed on their website and signatures," says Parker. "That level of mindshare doesn't come with a lone advisor unless they have many, many years of experience."
• Slow response times: If communication is delayed, that's a sign they may be too busy to plan your trip – but again, this is something you can avoid by having the right conversations early on.

Edman suggestes starting your search with the American Society of Travel Advisors . "ASTA-verified travel advisors are committed to the highest industry standards and have verifiable industry knowledge so consumers can feel confident in working with them," she says.

You might also be interested in:

• Is Travel Insurance Worth It?
• First-Time Cruise Tips
• Carry-on Luggage Sizes by Airline
• What to Pack in Your Carry-on Bag
• The Best Luggage Brands

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The 10 best online travel agencies in 2024

The top 10 online travel agencies.

• Booking.com
• Lastminute.com

Best online travel agencies for business travel

1. travelperk.

Main offerings and features:

• Industry-leading travel inventory
• Flexible booking with FlexiPerk
• Safety alerts with TravelCare
• Integrated travel policy & approval flows
• Centralized invoicing
• Easy & real-time expense reports
• Carbon offsetting with GreenPerk
• 24/7 fast customer support in target 15s
• VAT reclaim
• Integration with 3rd party tools , such as expense management or HR software like Expensify and BambooHR

Save time and money on your business travel with TravelPerk

2. sap concur.

• Works with some of the biggest brands
• Easy tracking and reporting of expenses for expense reports
• Many connected apps, such as Uber and Airbnb for cars and hotels
• One solution for a variety of business travel spending

Click below to compare both platforms’ features and benefits

• Ample integrations
• Award-winning mobile app
• Employee-centric travel management

Click below for a more detailed comparison between both platforms:

Best online travel agencies for leisure travel, 1. booking.com.

• Intuitive booking tool and website
• Flight + Hotel booking for easily planning trips with no cross-referencing travel websites
• Simple car rental options and taxi hire
• Available in over 40 different languages and offers over half a million properties across 207 countries
• You can book experiences in your destination city to entertain you on your travels
• Genius rewards program

• Simple interface and booking tool
• Deals when making more than one booking
• 38 different languages and offers a 24-hour, multilingual customer support service
• Free cancellation within 24 hours of booking
• Millions of reviews to help make your decision

3. Lastminute.com

• Filter hotels according to budgets, star ratings, guest ratings, board types, and more
• ATOL protection on flight + hotel bundles
• Flash sales for last-minute deals
• Payment plans to spread out the cost of travel
• Extra entertainment booking for your trips, like theatrical productions and day trips
• Gift cards for gifting travel

• Expedia rewards for hotels, cars, and more
• Experienced support
• Compare cruise lines
• Big savings when booking flights, hotels, and car rentals
• Operates in nearly 70 countries and in over 35 different languages
• Luxury travel options

• Book hotels, flights, cars, and bundles
• 24/7 support
• Lower prices on the app
• Great last-minute deals for spontaneous travel

6. Bookmundi

Best online travel agencies for flights

1. skyscanner.

• Super flexible booking filters
• Cheaper flights and hotels than other OTAs
• Price alerts for travel routes of interest
• Easy-to-use booking tool and UI
• Hundreds of location and currency options
• One-way, return, and multi-city travel options

2. Kiwi.com

• Simple flight booking tool
• Partnerships with Booking.com and Rentalcars.com
• Discover deals anywhere with the option to open up your search
• Easy-to-use app

How do online travel agencies work?

What are the advantages of booking through an online travel agency.

• Access to comparison tools
• Peer reviews to help you with your decisions
• Flexible cancellation policies
• All your travel in one place
• Local flights and deals

Rewards programs

Comparison tools, peer reviews, flexible cancellation.

Flexiperk: Cancel anytime, anywhere. Get a minimum of 80% of your money back.

One account for all of your travel needs, a local approach to global travel, wrapping up.

Make business travel simpler. Forever.

• See our platform in action . Trusted by thousands of companies worldwide, TravelPerk makes business travel simpler to manage with more flexibility, full control of spending with easy reporting, and options to offset your carbon footprint.
• Find hundreds of resources on all things business travel, from tips on traveling more sustainably, to advice on setting up a business travel policy, and managing your expenses. Our latest e-books and blog posts have you covered.
• Never miss another update. Stay in touch with us on social for the latest product releases, upcoming events, and articles fresh off the press.

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Which travel host agency is best? 6 things to consider when choosing a host agency.

• February 23, 2023
• Pickles Travel Network

Are you considering a career as a travel agent and thinking about getting started with a host agency? Whether you’re just starting your search or you’re deep into the host agency reviews already, there are a few important things to think about when choosing the right host for you.

Keep in mind, choosing a host agency is a personal decision, and there’s no “best” agency out there for everyone. Selecting a host will ultimately depend on where you want to go in the industry, how much support you need, and what matters most to you.

If you’re not sure what a host agency for travel agents is or if you should consider signing up with one, consider reading our post, “What is a host agency for travel agents?” before reading on. Today we’ll explore the key factors that set host agencies apart and help you select the right host agency for you!

Note, this post is meant to be informative as you choose the right travel host for you. Under each tip, we’ve included a bit about Pickles Travel Network – that’s us! To learn more, see what’s included as a PTN agent . 

1. Consider whether or not you want to operate under your own brand name when choosing a host agency.

There are two main ways to start your travel business, depending on the type of host you choose. First, you can become an agent under an existing brand, which means you’ll use their name, logo, and company image as you build your clientele. Under certain host agencies, this is required, and you’ll pay a yearly fee to essentially create a franchise under the host’s brand.

The second option is to join a host agency that lets you operate under your own brand name. You’ll still get access to the suppliers, resources, and credentials of your host, but you’ll have complete creative control over your business name, your niche, and your marketing. If creating your own brand is important to you, it’s essential to ask potential host agencies if they require you to use any of their branding or stay within any creative guidelines.

At Pickles Travel Network, agents have 100% creative freedom to build their own brands. We do not require agents to use any of our branded materials or even mention us to clients. We are a true “white label” host agency. 

2. Get familiar with the commission splits a host agency offers, and determine any requirements for higher commissions.

Every host agency offers agents their own commission splits, and there’s a huge range within the travel industry. As a general rule of thumb, you should always aim for at least a 60% commission when operating under a host agency, which means you get to keep 60% of the commission you earn.

Not only do host agencies offer various commission splits, but the requirements to access each commission split can vary as well. The most common requirement is sales thresholds. For example, you might start at a 50% commission when you sign up, but if you reach $250,000 in sales that year, you’ll be eligible for a 60% commission the following year.

Other host agencies let you choose your commission split from the time you sign up, usually with an increased signup fee or recurring flat fee. These host agencies offer the most flexibility, as you can sell as little or as much as you want to without worrying about sales quotas or delay periods for increased commissions.

At Pickles Travel Network, agents can choose between 70%, 80%, and 90% commission when they sign up. There are no sales requirements or other conditions – only flat monthly or annual payments for unlimited commissions. Commission splits are eligible to be updated once per year on the anniversary of your signup. 

3. Decide on your focus, then choose a host agency that shares values, priorities, and areas of interest with you.

Host agencies come in all varieties: those that specialize in Disney, those that are strictly for seven-figure sales agents, those that have a little bit of everything, those that have a super-involved community, and those with little personalization at all.

With all the options out there, starting by exploring every available host agency can be more confusing than it is productive. Instead, choose what’s most important to you first, then look for host agencies that fit the mold. In general, here are a few things to consider:

• Bigger host agencies (3,000+ agents) tend to have the most supplier relationships and can have better commission deals, but might offer less in terms of personalization and community support.
• Host agencies geared towards new travel agents likely have lots of training, support, and resources, but if you plan to become a seven-figure agency within a few years, you could outgrow what they have to offer.
• If you do have a specific niche in mind (ex: Disney vacations, family travel, cruising) you might want to consider a host agency that specializes in this area to best support you.
• Don’t neglect personal values. Ultimately, host agencies are made up of people, and you want to find people you resonate with and are excited to grow alongside.

Pickles Travel Network is a woman-owned travel host agency that focuses on simple, modern solutions for travel agents. We provide our 300+ agents with the tools, resources, and training they need to succeed in the travel industry, and emphasize building a supportive community of agents. Our agency structure makes it easy for new or experienced agents to start their travel businesses and scale them as quickly and immensely as they’d like. 

4. Determine if a host agency allows subagents if you plan to grow your team.

If your plan is to stay a solo travel agent long-term, you can skip this one. But if you’re even considering growing a team of travel agents in the future, it’s important to choose a host agency that will let you add subagents. Some host agencies don’t permit subagent signups, meaning if you have another agent or two you want to partner with, they will have to pay the regular startup fee, recurring fees, and won’t be able to split their commissions with you by default.

If a host agency does allow subagents, they might offer a reduced payment to enroll your subagents and will group your subagents under you when it comes time to pay commissions. This means you would be able to set your own commission rates for yourself and your team, which is crucial when working under a host. Many travel agents just getting started think they’ll want to travel solo forever, but later decide they want to expand into an agency model. If you want the flexibility to decide later, or if you’ve always envisioned growing your team, double-check that your potential host allows subagents and has a system in place for them.

At Pickles Travel Network, subagents are permitted and pay a reduced monthly or annual fee of their choosing. Subagents don’t choose their commission splits when they sign up – you as the agency owner will determine your subagents’ commission splits. 

5. Find out who a host agency is affiliated with before making your decision.

Ultimately, the travel industry is about relationships. One of the biggest perks of signing up with a host agency is getting access to their relationships with suppliers, vendors, training programs, and other tools for travel agents. It’s important to get to know who a host agency has relationships with when making your selection.

Inquire about a host agency’s suppliers, partnerships, and affiliate programs when comparing your options. You can even approach things from the other direction, and ask travel experts whose opinions you trust which hosts they recommend. Choosing the least expensive host or the host who shows up first on Google might not always be the best choice. People know people best, and as an agent of a host agency, you’re stepping into their network of relationships and taking on a piece of their reputation. Your decision matters – give it the attention it deserves.

Pickles Travel Network has partnerships, and sometimes exclusive partnerships, with many of the industry’s best. In addition to our network of suppliers and resources, we offer our agents a list of preferred partners in every area from marketing to travel education. Many of our partners offer members-only deals to Pickles Travel Network agents. 

6. Understand what you’re actually paying for when deciding if a host agency is “affordable” or “expensive.”

In the world of host agencies, there’s a wide range of signup costs, annual fees, commission splits, and pay structures. Even if one host appears “more expensive” than another, it’s worth looking into what you’re actually paying for. Some things that might be included with the cost of signing up with a host agency that every travel agent needs are…

• Customer Relationship Management (CRM) software
• Itinerary and planning software
• Errors & Omissions insurance
• Lead generation tools
• Travel agent training programs
• Membership with a travel consortia

All of these tools are essential for running a successful travel business. If they’re not included in the cost of your host agency membership, you must factor in the cost of them separately when choosing a host.

Pickles Travel Network membership includes the following tools and subscriptions for agents and subagents upon signup. 

• VacationCRM ($50/month value)
• Travefy itinerary management ($39/month value)
• Travel Leaders Network membership with lead generation (amount varies) 

Choosing the right host agency is a decision that only you can make, and can be one of the greatest decisions of your career!

The world of travel has so many incredible learning opportunities and great people to meet. We’re so excited for you to begin or further your career as a travel agent and wish you the very best of luck.

Meet Pickles Travel Network: The Host Agency That Makes It Easy to Start and Scale Your Travel Business

Whether you’ve just started your travel agent journey, or you’ve been on it… Pickles Travel Network has the tools and resources to help grow your business. Unlike other host agencies, we believe in letting our members choose what works best for their business. Pickles Travel Network allows you to choose your commission rate, along with whether or not you want to charge planning fees. As a member, you’ll receive instant access to our list of suppliers, several marketing platforms and monthly coaching/trainings. 

8 Reasons Choosing the Right Host Agency is Important for Travel Agents

Choosing the right host agency is the cornerstone of success for travel agents, providing access to exclusive suppliers, comprehensive training, and invaluable support services.

How to answer the question “Do I really need a travel agent?”

When someone questions the need for a travel agent, it’s crucial to emphasize these key benefits to pave the way for your success.

8 Ways to Stay Up to Date with Travel Trends as a Travel Agent

Staying updated on travel trends and destination information is essential for travel agents to thrive in the competitive travel industry.

Family Travel Planning: Everything You Need to Know as a Travel Agent

Plan unforgettable family vacations for your clients with these essential strategies and insights in family travel planning.

Are Solo Travelers the New Norm? 5 Insights for Travel Agents

As solo travel continues to soar in popularity, travel agents have a prime opportunity to cater to solo travelers by offering personalized services.

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When you enroll with suppliers, you must use PTN’s codes to receive a commission from us. Want to sign up for your own CLIA or IATA numbers for exclusive travel benefits? See below.

Get your own IATA/IATAN ID Card:

The IATA/IATAN ID Card is the industry-standard credential to identify bona fide travel professionals. Key benefits include access to concessionary incentives from industry suppliers. Just added, the IATA MemberPerks program provides cardholders with daily savings at over 300,000 merchants across North America.

To be eligible, you must be registered with IATAN under PTN’s IATA number 45769253, working a minimum of 20 hours per week and earning a minimum of $5,000 per annum in commissions. You’ll need to send PTN a support ticket asking for approval. Once approved, we will send you a PRIN # to allow you to register with IATAN and ask for an ID card.

Get your own CLIA EMBARK ID:

Obtain a CLIA EMBARC ID for travel discounts and FAM (Familiarization) trips. Join CLIA as an Individual Agent Member, under Pickles Travel Network CLIA #00032299.

Once you’ve registered, submit a support ticket to let us know, and we will approve your registration.

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Is it better to book a cruise through a travel agent? We say yes

Going online to book an airline ticket or hotel stay is a familiar and fairly easy transaction. When you book a cruise, however — particularly your first cruise — you might want to reconsider the impulse to handle the transaction yourself through a cruise line website or an online advertiser with cheap prices. This DIY approach might not be the best way to find your dream vacation at sea.

In reality, it's not that simple to book a cruise. You will likely run into a lot of questions to which you have no ready answer.

That's where specialized cruise travel agents come into play. Their expertise can help you avoid mistakes, whether you are a first-timer or a repeat cruiser checking out a brand you have not tried before.

For cruise news, reviews and tips, sign up for TPG's cruise newsletter .

Why you should book through a cruise travel agent

You should consider booking a cruise through a travel agent because a knowledgeable agent can help you understand the nuances of a cruise purchase and help you make the best decisions for your vacation preferences.

When you book a cruise, you are making a vacation decision that goes way beyond a flight or hotel nights. Which ship you choose determines your dining and evening entertainment choices for the duration of your vacation. Which itinerary you choose impacts which destinations you'll visit and which shoreside activities will be available to you. It can be overwhelming to evaluate the options on your own if you've never cruised before.

In addition, cruise fares can be hard to understand and compare. You might, for instance, see a fare listed online without the port charges, taxes and fees, which you only see after you give your personal details.

Plus, the price of your cruise includes accommodations, meals, entertainment and activities — and in some cases drinks, tips, shore excursions, Wi-Fi and other extras. There's a lot bundled into some fares and not as much with others. A travel agent can help you determine what your cruise fare gets you. The cheapest base cruise fare does not always provide the best value or best overall vacation deal.

Related: 4 scenarios when you should use a travel agent

You aren't just booking general passage on a ship, either, as you will be asked to pick a specific cabin and when you prefer to dine. Making a mistake in these categories can ruin your cruise experience, as there are such thing as "bad" cabins and dining times (think noisy or claustrophobic cabins, dinner at 8 p.m. with cranky children, etc.).

With cruises, you typically don't pay for your whole vacation upfront but rather put down a deposit, with final payment due at a later date. A cruise travel agent can ensure you don't miss any due dates.

Remember, you might be a DIY type when booking airlines and hotels, but booking a cruise is more complex. If you enjoy doing your own research, focus on what to do and see in the ports of call. Read about different ships, cruise lines and itineraries. However, when it comes to booking the cruise, we recommend you still contact a travel agent who specializes in cruises to help you learn a few tips and avoid any rookie mistakes.

Travel agents can get better deals on cruises

If you're concerned that working with an agent will make your cruise more expensive, don't be. Cruise travel agents receive the bulk of their income via commission from the cruise lines. Their service to you is usually free, though some might charge first-time clients a minimal fee. It's worth it.

In addition to sharing their expertise, the agent may have negotiated group space at lower rates with the cruise line, which could save you money on the cruise fare. The agent might also have first access to sale prices because the cruise lines notify their agent partners and loyalty club members first before they announce a sale to the public.

Related: 6 ways to get a deal on a cruise

Some cruise travel agents even throw in booking perks , such as a complimentary bottle of Champagne, awaiting your arrival in your cabin.

How to find a travel agent for a cruise

Cruise lines prefer that you use a travel agent rather than going online and booking directly. They have small in-house reservation teams, and when you have a question while making a booking, good luck in getting an expert on the phone in a timely manner.

Companies such as Royal Caribbean and Carnival Cruise Line provide online directories to help you find an experienced cruise travel agent near you.

You can also find experienced and certified cruise travel agents through CLIA, the Cruise Lines International Association , which is the industry's main marketing group. Asking friends who have cruised to recommend a travel agent is another good idea.

Related: 5 unexpected places that sell cruises

You might get more personalized care from smaller agencies than from the huge online agencies, though websites such as icruise.com, Cruise.com and Cruise411.com also have experienced cruise agents. These larger online travel agencies can be a good option for those who prefer to make decisions and ask questions via chat. Just make sure you get the name and phone number of the representative for any follow-up questions.

Questions to ask a cruise travel agent

In choosing a cruise travel agent, you will want to tap into the person's specific expertise about the cruise line and ship you are considering. Anyone can read a ship deck plan outlining ship spaces (which you can find online), but you are looking for people who really know their stuff.

Look for travel agencies that are cruise-only or a home-based agent who specializes in cruises. If you are using a full-service travel agency, ask for the cruise desk.

Here are some questions to ask a travel agent to determine their expertise:

• How often do you cruise?
• Have you cruised on the line I am considering?
• Have you cruised on the ship that I am considering, or do you have clients who have cruised that ship and provided a review of their vacation?
• Do you have firsthand knowledge about the cruise destination? The itinerary?

You will also want to ask the travel agent if they have a preferred relationship or negotiated agreement with any specific lines that could lead to special perks for you.

Be aware that not all agents work with all cruise lines; some represent only a few preferred suppliers or specialize in higher-end cruises. They get bigger commissions from their preferred lines.

This is not necessarily a bad thing, but be aware if the agent seems to be putting you off the line you were originally considering, as this could be the reason. On the plus side, an agent who is a preferred supplier might have negotiated rates with the cruise line and be able to call in favors, such as that bottle of Champagne or a cabin upgrade .

You should also ask if the travel agency offers 24/7 assistance (usually an 800 number) in case you have last-minute questions or something goes wrong before or during your trip.

The cruise travel agent should have questions for you as well, to better understand your dream vacation desires. If you are calling a cruise agency for the first time, the agent should be interviewing you as much as you are interviewing him or her. The agent should be focused on helping you choose the cruise line , ship and cabin that is right for you. Making the correct choices is very important to your overall cruise experience.

Bottom line

Booking a cruise is a complex enterprise. A cruise travel agent will guide you through choosing your cabin and dining times, deposits and final payment, and options for shore excursions and specialty dining. If you need to cancel the trip, the agent will also help you through the refund process. You'll have a lot less stress before and during your vacation if you book with an experienced agent.

Planning a cruise? Start with these stories:

• The 5 most desirable cabin locations on any cruise ship
• A beginners guide to picking a cruise line
• The 8 worst cabin locations on any cruise ship
• The ultimate guide to what to pack for a cruise
• A quick guide to the most popular cruise lines
• 21 tips and tricks that will make your cruise go smoothly
• Top ways cruisers waste money
• The ultimate guide to choosing a cruise ship cabin

There's more to booking a cruise than picking your travel dates. Here's what to know.

Cruises could be considered one-stop shopping for travelers. With accommodations, transportation, food and entertainment all in one, they can help take the complications out of vacation planning.

But there’s more to booking a cruise than first-time passengers may realize.

From the wide range of lines to add-ons like drink packages and excursions that often cost extra, guests can face numerous decisions throughout the process. “There's like a pretty huge difference in booking a hotel upfront versus a cruise line,” said Andy Knowles, a luxury travel adviser affiliated with Fora Travel.

How far in advance should I book?

Booking well in advance will generally yield better rates, but travelers may also be able to find last-minute bargains if cruise lines are looking to fill space ( click here for USA TODAY’s guide to finding cruise deals).

“I'd say most of my clients are booking at least six months out in advance, if not more,” said Knowles.

Should I use a travel agent to book a cruise?

You can book a cruise without a travel agent, but there are some advantages to using one.

Alyssa Griffin, who makes videos about cruising with her husband, Cullen, on their YouTube channel, Griff & Alyssa , said they began working with an agent about five years ago.

“I don’t know why we didn’t get a travel agent sooner,” said Griffin, who has been on “at least” 60 cruises (she also worked as a travel agent briefly from 2018 to 2019).

Initially, she enjoyed coordinating trips on her own and found it easy, but she said consulting an agent “takes the stress out of planning, and they can help offer suggestions and things that you wouldn't necessarily think about.”

They can assist clients with determining which line, ship and destination may be the best fit. And if travelers run into an issue or have a question, their agent can handle it for them – a nice benefit given potentially long customer service phone line wait times.

“They can also get some cool perks, like onboard credit or some will put a bottle of wine or chocolate-covered strawberries in your room,” she added. Most also don’t charge clients for their services as they earn commission from cruise lines.

Knowles encouraged travelers to use an adviser who is an expert in the type of trip they are planning, whether a family vacation or a romantic getaway.

Many cruise lines also have in-house vacation planners who can help prospective guests navigate the booking process. Travelers may be able to find cheap rates on third-party booking sites (though some customers using those have had to jump through hoops when problems arise).

Should I book my flights through a cruise line?

Packages that bundle flights with a cruise are sometimes “very enticing and worth it,” according to Knowles, but they can come with some limitations. “I will say for the majority of cruise lines that you're booking flights through their platform, it just adds that third-party element that sometimes removes things from your control,” he said.

If travelers need to make changes, for instance, he said they would have to go through the cruise line. And while they may be able to list their general preferences, it’s not as easy to choose the exact seat they want on the plane.

Are cruises all inclusive?

That depends. Cruise line fares do include items that are often sold a la carte on land, and you can technically go an entire sailing without paying much more than the ticket price.

But many extras are not part of base fares on mainstream brands, ranging from alcoholic drinks to laundry, so you can rack up quite a few additional charges depending on your priorities. That's where packages come in handy, and higher stateroom categories often include more perks.

Luxury and river cruise lines also tend to bundle more in their base fares, though policies vary.

Do I need restaurant reservations?

Not necessarily. Mainstream cruise lines historically offered an early or late seating in their dining rooms, but many have introduced flexible mealtimes in recent years and often have a number of casual walk-up venues open for dinner as well. Some lines don’t have traditional dining rooms at all.

But if you want to eat at specialty restaurants, which typically come at an extra charge, you’ll likely want reservations. Passengers may be able to make a last-minute booking, but it’s worth doing before the cruise.

“I always recommend booking those ahead of time just to have something locked in,” Knowles said. Reservations typically open 30 to 60 days before departure.

If guests change their mind, it’s fairly simple to make changes “so you’re not necessarily locked into one spot.” They can typically do so via the cruise line’s app.

The newer, the better: What to know about taking a cruise with a mobility device

When should I book excursions?

The same goes for excursions. “I always point folks towards, if there’s one specific tour that (clients are) like, ‘This is something that we absolutely want and need to do,’ that it's always best to book that as far out as you can, just to make sure that you have it available,” Knowles said.

That said, cruise lines typically offer “a pretty large handful of experiences in each location,” and he hasn’t had any clients board to find all the excursions sold out.

Are tips included in my cruise fare?

Mainstream cruise lines charge passengers for gratuities on a per person, per day basis. The cost is automatically added to their onboard account, and passengers can generally adjust them before disembarking.

Passengers can also pay their gratuities in advance. Many higher-end lines include tips in the fare automatically.

Should I prepay for extras?

Guests can buy add-ons like Wi-Fi or drink packages during the cruise, but they may be sold at a cheaper rate ahead of time. Knowles said there is typically “going to be some incentive to booking beforehand.”

“So, if you were booking a bar package, something that might be $250 on board, you'll pay maybe $200 up front for,” he said. If you know you want to book one at some point, he recommended pulling the trigger sooner than later.

Griffin echoed that, and said the convenience is also nice. “I am one to just want to get on the ship and not worry about how much money I’m spending once I get there,” she said. “So, if you've already established all those things ahead of time, it feels more like an all-inclusive vacation.”

Nathan Diller is a consumer travel reporter for USA TODAY based in Nashville. You can reach him at [email protected].

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How to Become a Travel Agent: Everything You Need to Know

A re you great at finding reasonably priced flights and hotel rooms? Does making itineraries and solving booking issues come naturally to you? If your answer is yes, you might want to consider becoming a travel agent. And if you're the designated "trip-planning friend," you're already halfway there.

You might think the the profession is outdated, but that's not what the data shows: According to the American Society of Travel Advisors (ASTA), 50 percent of travelers are more likely to use a travel agent now than they were in the past. Not only are travel agents needed, but the career's earning potential can be impressive, depending on the type of agent you choose to be. Use this guide to learn how to become a travel agent and kickstart your journey into a unique career.

RELATED: 26 Best Trip-Planning Hacks Straight From Travel Agents .

What do travel agents do?

A travel agent's job is to ensure their clients have the best travel arrangements. Using their expertise, they offer advice and essential details about your trip, make your reservations, book flights and hotels, and manage your travel plans overall. Any hiccups regarding your accommodations are handled by them, and they are the best at finding money-saving deals. Travel agents prioritize your needs, like your vacation schedule and budget.

Their goal is to provide peace of mind throughout the trip-planning process so you can get the most out of your vacation.

What credentials do you need to be a travel agent?

You don't necessarily need a degree to become a travel agent, but getting some training within the field could be in your best interest. This not only makes you an attractive candidate to employers and agencies who may require a form of certification , but also helps you appear more qualified, which can help further your career in the long run.

Even though there might not be a degree in "travel agency" per se, you can opt for a related program like business, economics, or hospitality instead.

What do you need to become a travel agent?

There are different ways to become a travel agent, but anyone hoping to break into the field should definitely keep the following three points in mind.

Decide what kind of travel agent you want to be.

Having a specific focus on the kind of travel experience you want to provide allows you to build the knowledge and resources to best help those specific clients. Suppose you want to work in corporate travel: Building your skills according to your niche clientele and field will help you sharpen the skills you need to develop your expertise.

Learn about the travel industry and its trends.

The travel agency field is constantly shifting, so it's important to stay up-to-date on industry changes and trends to know what you should be offering clients. People's preferences are ever-changing, so knowing what's hot and what's not is crucial. Spend time learning which places are popular and unpopular based on the season, or which restaurants are staple visits. This shows a solid and up-to-date understanding your clients will appreciate.

Build your communication and interpersonal skills.

A large part of being a travel agent is advising your clients and earning their trust, which doesn't happen overnight. Presenting yourself as knowledgeable and approachable can encourage them to trust your judgment and recommendations. This is especially important if you're not working with a travel agency, because you'll have to rely more on your brand and relationships instead of leaning on a company's reputation.

Maintaining a healthy balance of communication between you and your clients is also essential, which means scheduling phone calls, in-person meetings, keeping up with emails, and any other form of communication your client prefers.

RELATED: 9 Ways Flying First Class Can Actually Save You Money, Travel Experts Say .

Get certified if you can

Getting a certificate can be pricey and cost hundreds of dollars . So, if this option is not feasible for you, that's understandable. However, while certification isn't a requirement to become a travel agent, it can certainly help you throughout your career. Here are a few certificate programs to consider.

Certified Travel Counselor

This Travel Institute certificate requires at least five years of experience and a Certified Travel Association certification. This course focuses on marketing and building consumer relationships. CTC costs $550 to complete the course and $600 for the CTC Fast Track.

Certified Travel Industry Executive

CTIE is also backed by the Travel Institute and requires at least five years of field experience. This $550 program includes courses on travel business, marketing management, bookkeeping, and travel law.

ASTA Verified Travel Advisor

This certificate is given by the American Society of Travel Advisors and teaches applicants about the legalities of travel and how to solidify relationships with consumers. The nine-course program also focuses on ethical travel advising, agency law, and travel agency compliance.

For ASTA members, the course is $399, and for nonmember independent contractors, it's $598. Travel Advisor nonmembers pay the steepest price, which is $729, and $179 for recertification.

RELATED: 7 Hacks for Flying With Just a Carry-On—No Matter How Long Your Trip Is .

How much do travel agents make?

According to Indeed , travel agents make an average of $53,924, and salaries can range between $30,131 and $96,506, depending on where you live. But other factors can affect an agent's earning potential, like working independently instead of for a travel agency.

A travel agent's income also depends on their area of travel. The Hotel Agency Review 2023 report revealed that corporate and luxury travel agents earn much more than agents who focus on Disney and cruise trips.

Your experience level can also impact your earning potential, as agents who have worked in the field longer are typically viewed as more qualified.

RELATED:  The 7 Best Cruises to Book If You're Over 60 .

Do travel agents get discounts on flights?

Being a travel agent doesn't automatically mean you get tons of discounts and deals, but they do have access to perks that can help make planning trips easier and less expensive. Travel agents have the inside scoop on reduced rates because of their relationships with hotels and airlines. As a result, agents share these negotiated prices with their clients to help them save. Agents can, of course, also benefit from this insider knowledge and save money on their own trips.

Thanks to their agents, clients can enjoy luxury accommodations at high-end hotels like Hyatt Privé, Hilton Impresario, Marriott STARS&Luminous, Four Seasons Preferred Partner, and Mandarin Oriental Fan Club, to name a few. These perks range from spa services and later checkout times to room upgrades and complimentary breakfast.

How do you make money as a travel agent?

There are several ways a travel agent can make money in their field beyond selling travel packages or working for an agency.

Travel agents can charge a service fee, which is a base pay clients cover along with any other charges.

Travel agents can also make commissions from their contracts with hotels, tour/excursion companies, cruises, car rental services, and airlines. Add-ons like insurance can also help boost an agent's income, if their client wants it.

Booking group tours can increase a travel agent's earnings because their commission is based on how much their clients purchase, so more people means more accommodations. For example, booking travel for destination weddings or family reunions is an excellent way to book multiple hotel rooms. It's such a lucrative strategy that some agents make group booking their niche, because managing just a few a year can bring in a substantial profit.

RELATED: The Best Day to Book Flights for Your Next Getaway .

Being a travel agent comes with many perks, but ultimately, becoming one takes a lot of dedicated effort. Taking the time to learn about the travel industry is a great way to expand your tourism knowledge and consumer communication techniques. Refining your skills and becoming certified is one of the best ways to attract and retain clients.

So, if becoming a travel agent sounds like the career for you, join this community of globetrotters and combine your love for adventure, great deals, and helping others plan impressive getaways.

In the meantime, you can sign up for our newsletter to enjoy similar career-building content, as well as the latest in wellness, entertainment, and travel.

San Diego travel agent who embezzled thousands for school trips gets home detention

Marie martin spent the money on credit card purchases, rent and artwork, according to prosecutors, by city news service • published may 14, 2024 • updated on may 14, 2024 at 12:09 pm.

A former San Diego-based travel agent who embezzled hundreds of thousands of dollars paid by more than 150 parents for school trips that were canceled due to the COVID-19 pandemic was sentenced Monday to six months of home detention and six months of probation.

Marie Colette Martin, 53, was charged with spending funds she received on personal expenses rather than refunding parents after the trips were canceled.

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According to the California Attorney General's Office, Martin solicited the money from parents at nine schools in Los Angeles and Orange counties. The trips would have sent eighth-grade students from those schools to Washington, D.C., and other East Coast locations in 2020, but the pandemic prevented the trips from happening.

When parents sought refunds, Martin declined, and the money instead went toward personal uses, including credit card purchases, rent and artwork, according to the Attorney General's Office.

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Prosecutors say she was unable to refund the parents money because she had already been "experiencing cash flow problems and commingling client funds," and had used the parents' funds for personal expenses.

Martin, who was jointly prosecuted by the California Attorney General's Office and the San Diego County District Attorney's Office, pleaded guilty to one felony count of failure to return funds as a seller of travel. She can petition the court at a later date to have her conviction reduced to a misdemeanor.

The crime bars her from registering as a seller of travel for seven years, according to prosecutors.

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TSA is prepared for busiest summer travel season ever

WASHINGTON — The Transportation Security Administration (TSA) is prepared for the highest passenger volumes the agency has seen at airport security checkpoints nationwide during this summer’s travel season, which begins Memorial Day weekend and runs through Labor Day. TSA forecasts Friday, May 24, to be the busiest travel day of the long Memorial Day weekend, anticipating nearly three million passengers. From May 23 to May 29, the agency expects to screen more than 18 million passengers and crew, representing a checkpoint volume increase of approximately 6.4% compared to the same period in 2023.

“In close coordination with airport, airline and travel partners, we are more than ready to handle this summer’s increased travel volumes,” said TSA Administrator David Pekoske. “We are also continuing to deploy state-of-the-art checkpoint technology that increases security effectiveness, efficiency and enhances the passenger experience and our retention and recruitment numbers are the highest they’ve ever been.”

TSA is continuing to modernize airport security checkpoints across the country with a focus on enhanced detection methods to best secure the aviation system. This summer, airline passengers can expect to encounter some of those latest checkpoint technologies and recommends several important travel tips. These include:

Tip 1: Be aware of new checkpoint technology and follow TSA guidance. TSA is using the second generation of Credential Authentication Technology (CAT-2), which features the same capabilities as the CAT, confirming the authenticity of a passenger’s identification credentials with their acceptable photo identification credential along with their flight details and pre-screening status, but with an added camera feature. The passenger may voluntarily agree to have a real-time photo taken of them to verify their identity using their TSA-acceptable identification credential. The facial recognition technology TSA utilizes helps ensure the person standing at the checkpoint is the same person pictured on their ID. Keep your boarding pass tucked away. Photos are not stored or saved after a positive ID match has been made, except in a limited testing environment for evaluation of the effectiveness of the technology. Passengers who do not want their photo taken may ask the Transportation Security Officer (TSO) for a manual ID check without penalty and losing their place in line. For more information on how TSA is using facial recognition technology, see TSA’s Privacy Impact Assessments , Fact Sheet and biometrics technology webpage s.

Several airports have installed Computed Tomography (CT) units. These units significantly improve scanning and threat detection capabilities for carry-on bags. CT units give TSOs the ability to review a 3D image of passengers’ bags and reduce the need to physically search the contents of the bag. Passengers screened in security lanes with CT units do not need to remove their 3-1-1 liquids or laptops, but they must place every carry-on item, including bags, into a bin for screening. Passengers are also reminded to bring at maximum one carry-on bag and one personal item through security screening.

To date, TSA has deployed 2,050 CAT units to 223 airports. Among those, 238 CAT units represent the second generation (CAT-2) technology and are located in 84 airports nationwide. Additionally, TSA has deployed more than 820 CT units to more than 240 airports nationwide.

Screening protocols may vary from airport to airport depending on available technology and the current threat environment, so it is important for passengers to follow the TSO’s directions.

Tip 2: Do you carry a firearm? Prepare, pack and declare. Firearms are prohibited at security checkpoints, in the secure area of an airport and in the passenger cabin of an aircraft, even if a passenger has a concealed carry permit or is in a constitutional carry jurisdiction. Passengers may travel with a firearm , but it must be secured in the passenger’s checked baggage; packed unloaded; locked in a hard-sided case; and declared to the airline when checking in at the airline ticket counter.

TSA does not confiscate or seize firearms. If a passenger brings a firearm to the security checkpoint on their person or in their carry-on luggage, the TSO will contact local law enforcement to safely unload and take possession of the firearm. Law enforcement may also arrest or cite the passenger, depending on local law. TSA may impose a civil penalty up to almost $15,000, and for the first offense, passengers who bring a firearm to a security checkpoint will lose TSA PreCheck ® eligibility for five years. Second violations will result in permanent disqualification from the program and additional civil penalties.

Tip 3: Pack an empty bag, know before you go, and remember the 3-1-1 rule. When airline passengers begin packing for travel with an empty bag, they are less likely to be stopped at the security checkpoint for having prohibited items. Prior to packing that empty bag, check TSA’s “What Can I Bring?” tool to know what is prohibited. If you’re heading to the beach, you may wonder how to pack your sunscreen. Any liquids, sunscreen containers and alcohol over 3.4 ounces must be packed in a checked bag. Liquids, aerosols, gels, creams and pastes are allowed in carry-on bags as long as each item is 3.4 ounces or less and placed in one quart-sized bag. Each passenger is limited to one quart-size bag of liquids, aerosols, gels, creams and pastes.

Tip 4: Make sure you have a REAL ID or another acceptable ID. Adult passengers 18 years and older must show valid ID credentials at the airport checkpoint in order to travel. Beginning May 7, 2025, if you plan to use your state-issued ID or driver’s license to fly within the U.S., make sure you have a REAL ID or another acceptable form of ID. If you are not sure if you have a REAL ID, check with your state department of motor vehicles. For questions on acceptable IDs, go to TSA.gov.

Tip 5: TSA PreCheck ® members: Make sure your Known Traveler Number (KTN) is in your reservation. With nearly 20 million TSA PreCheck members, it is essential that airline reservations have the passenger’s correct KTN, full name and date of birth so they can truly “Travel with Ease.” Those who fly with multiple airlines should ensure their KTN is updated in each of their airline profiles every time they travel. TSA PreCheck passengers are low-risk travelers who do not need to remove shoes, belts, 3-1-1 liquids, food, laptops and light jackets at the TSA checkpoint. TSA’s wait time standards for TSA PreCheck lanes are under 10 minutes and under 30 minutes for standard lanes. 

If you are not yet enrolled in TSA PreCheck and appreciate faster passenger checkpoint screening, we encourage you to enroll with one of TSA’s enrollment providers starting at $77.95 for a five-year membership. Most new enrollees receive their KTN within three to five days. Members may renew membership online up to six months prior to expiration for another five-year term starting at $68.95. Visit TSA PreCheck at www.tsa.gov/precheck for more information about enrolling or renewing in TSA PreCheck and to find enrollment locations and pricing information for all TSA PreCheck enrollment providers.

Tip 6: Give yourself plenty of time. Summer travel will be busy, so plan ahead! Give yourself plenty of time to park or return a rental car, take a shuttle to the airport if needed, check in with your airline and drop your bags and prepare for the security checkpoint. Save time by removing items from pockets and placing them in your carry-on bag, instead of putting items directly into bins at the conveyor belt.

Tip 7: Respect TSA and other frontline airport and airline employees. Violence and unruly behavior in the transportation system are not acceptable and result in significant delays at traveler checkpoints. TSOs, along with all frontline airport and airline employees and local law enforcement, are working together to ensure safe and secure travel. Assaulting a TSA employee is a federal offense and will result in penalties and/or arrest.

Tip 8: Contact TSA with questions, compliments, complaints or assistance. Contact TSA by sending a text directly to 275-872 (“AskTSA”) on any mobile device or over social media by sending a message to @AskTSA on X or Facebook Messenger. An automated virtual assistant is available 24/7 to answer commonly asked questions, and AskTSA staff are available 365 days a year from 8 a.m. to 6 p.m. ET for more complicated questions. Travelers may also reach the TSA Contact Center at 866-289-9673. An automated service is available 24/7. Passengers who need additional assistance through security screening may request a TSA Passenger Support Specialist (PSS). A PSS is a TSO who has received specialized training, including how to effectively assist and communicate with individuals with disabilities, medical conditions or those who need additional screening assistance. Individuals should request passenger assistance at least 72 hours in advance by contacting our TSA Cares passenger support line at (855) 787-2227. Live assistance for both the TCC and TSA Cares is available weekdays, 8 a.m. to 11 p.m. ET, or weekends and holidays from 9 a.m. to 8 p.m. ET.

TSA encourages all passengers to remain vigilant. If You See Something. Say Something ® . Those traveling abroad for the summer should check the U.S. Customs and Border Protection Know Before You Go page to learn about required documentation. For those traveling with children this summer, TSA offers kid-friendly videos for children packing for their upcoming trip.

For additional information about changes to air travel please see the Department of Transportation’s recent announcement .