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Travel 101: Booking Direct Vs. Online Travel Agents Vs. Travel Agents

NZ Pocket Guide is 10 years old. Thank you for trusting us with your trip for over a decade!

Should you book direct, book online or book through a travel agent.

Planning a trip is a huge task! With so many different ways to book transport, activities and accommodation, it’s not always clear where you are getting the best deals or what’s going to be the easiest. We’ll go through the pros and cons of booking direct, booking with online travel agents and booking with travel agents in this guide.

While booking direct might be cheaper than booking with an online travel guide, you may find it’s harder to cancel and get your money back if things don’t go to plan. What’s more, you might even want to consider using a travel agent if the word “planning” scares you. Whatever booking method you prefer, we will tell you a few tips about each in the conclusion at the bottom of this article so be sure to scroll all the way down!

To help you save more money on your travels, be sure to check out the 11 Ways to Save Money and Stretch Those Dollars Further .

Booking Accommodation, Transport and Activities

These are the three main aspects of your travel that you will have to book. We’ll go through the pro and cons of booking direct, booking with an online travel agent, and booking with a travel agent below. Before that, see our tips for each type of travel booking in the following articles.

• Accommodation: What are the Best Websites to Book Hostels in New Zealand?
• Flights: How to Book a Cheap Flight to New Zealand
• Transport Around New Zealand: What You Need to Know About Booking Transport in New Zealand
• Activities: The Essential Guide to Booking Activities in New Zealand .

Booking Direct: The Pros and the Cons

With any travel company, whether it’s airlines, buses, car rentals, activities or accommodation, you have the option to book direct. In most case, you can book directly online. But because this is New Zealand and it can sometimes be a bit behind the times, in some small instances, you may have to book over the phone, by email or at their office.

What We Like About Booking Direct

Booking direct means the money you are paying for the service is going straight to the company. They get the reward for giving you the experience, as they don’t have to pay commission to travel agents. It helps support the business and gives you good karma.

You usually get the cheapest deals when booking direct! Without the middleman, which is the travel agent, there is no commission to be paid therefore they don’t have to raise their prices to make sure they are making a profit. If you do find a deal cheaper elsewhere, however, then it’s as simple as contacting the company directly and seeing if they will match the price. In most cases, they will.

In the case of airlines and some accommodation, they will give you better seats or rooms than they have listed with travel agents or online travel agents. They usually save the best services for direct bookings.

Making changes to your booking is more likely to be straightforward when booking direct than when having to go through an agent.

Because you are in charge of your own itinerary, you’re more likely to stick to your budget, rather than being tempted by add-ons that travel agents suggest.

What We Don’t Like About Booking Direct

This involves a lot of planning on your part. You have to take the time to do price comparisons on websites that links directly to several direct airlines (as well as online agents) for example, contact the companies and make your bookings. Make sure your itinerary all adds up and you don’t plan things on the wrong days or the wrong times!

In many cases, the cancellation policies with companies are pretty strict meaning you may not get a full refund if you cancel.

Booking with an Online Travel Agent

Online travel agents, or OTAs, are the websites you use to compare prices of flights, activities and accommodation. Think Booking.com and Hostelworld for accommodation, Viator , Tripadvisor and Tour Radar for activities and tours and more agent suggestions provided by meta-search engines like Skyscanner, for instance. You can find more details of using OTAs for accommodation in What are the Best Websites to Book Hostels in New Zealand?

What We Like About Online Travel Agents

They are at your fingertips! OTAs are so easy to use and can be accessed whenever it suits you. We all know how the Internet works – it’s just crazily convenient.

They do the comparisons for you. You can get an idea of what accommodation or flights suit your budget when they are compiled in a list together.

Once you have used them once, it’s easy to just use the same account to book activities and accommodation all over the country.

Online booking agents have more relaxed cancellation policies. To be listed on their websites, travel companies must adhere to their terms and conditions which usually involves cancellation policies with full refunds. This means you are not committed to staying in a specific accommodation or doing an activity. You can be more flexible.

Sometimes, these websites are the only places to book travel. Take Airbnb, for instance. You usually cannot find the spare rooms of locals listed anywhere else. Take a look at Everything You Need to Know About Airbnb in New Zealand .

Online Travel Agents often have reviews and ratings, which are more likely to be trustworthy compared to the positive ones used to advertise on the travel company’s own website.

What We Don’t Like About Online Travel Agents

They are not always the cheapest. You can sometimes find cheaper when booking direct. Some OTAs may involve extra fees to book with them.

The rooms or seats listed on OTAs are not necessarily the best ones.

Some booking sites can be misleading when saying there are “only two beds left” in an accommodation. What it really means is there are only two beds that can be booked through that specific website. You may still be able to book directly.

Most OTAs are based overseas, which means your money is going out on New Zealand and can have a negative impact on small New Zealand businesses.

Booking with a Travel Agent: The Pros and the Cons

Travel agents are companies who plan and book your travel for you. They can be travel agents from your home country or ones with offices in New Zealand. Think STA, Flight Centre, Student Flights, etc. Many hostels across the country also have travel desks which are travel agents.

What We Like About Travel Agents

They organise your itinerary for you. This takes the stress out of planning your travels.

Travel agents have often done free trips for activities so they can recommend them to you. This can be a good thing, but remember that the free trips they experience may be slightly different from the paying customer experience.

Some travel agents can offer good combination deals.

They can help you with the nitty-gritty of visas, and other things that you might not have thought about when planning your trip.

You only have to speak to one person. If there are any changes, then the travel agent can make those changes on your behalf.

What We Don’t Like About Travel Agents

Booking with an agent can be a little pricier considering they are paid commission from the travel products they sell, plus the service of planning the trip and booking for you. This is where it is important to use comparison websites to make sure you get a good deal as prices wildly vary from one agent to the other.

Like OTAs, many of the travel agent companies are overseas companies meaning the money is going out of the New Zealand economy. Try using travel desks of hostels or New Zealand-based agents for more ethical travel.

Travel agents may be less flexible with your itinerary, only able to offer you the specific products they sell.

They often are unable to match prices (or particularly cheap prices) due to not making enough commission.

Overseas travel agents have been known to charge outrageous prices to customers who don’t know any better until they land in New Zealand and see much cheaper deals. By then, it’s too late.

In Conclusion…

Choose a booking method which best suits you. If you are hopeless at organisation and are a complete newbie to travelling, then you might want to use a travel agent. Using a travel agent based in New Zealand is where you will find better travel agent deals.

On the other hand, if you prefer to be in charge of your own itinerary and budget, then we suggest using a mix of online booking agents and booking direct. You can use online booking websites as a tool to compare the prices of flights and deals. Once you have found a deal that you like, visit the direct website of the travel company and see if the price matches the deal and book! If the price doesn’t match, then it’s usually as simple as contacting the company directly and they will match the price.

For more advice on getting the best deals for travel, take a look at How to Book a Cheap Flight to New Zealand .

More About Travel Bookings in New Zealand

• BBH, YHA, BASE or NOMADS: What is the Best Hostel Network?
• Flight to New Zealand: Return Vs. Open Return Vs. One Way
• 30 Tips for Backpacking in New Zealand

The information in this guide has been compiled from our extensive research, travel and experiences across New Zealand and the South Pacific, accumulated over more than a decade of numerous visits to each destination. Additional sources for this guide include the following:

• Tourism New Zealand (General travel advice - Updated [2024])
• Immigration New Zealand (Visa and immigration advice - Updated [2024])
• New Zealand Customs Service (Customs and Biosecurity - Updated [2024])
• New Zealand Traveller Declaration (NZTD online platform - Updated [2024])
• Tiaki Promise (Care for people place and culture - Updated [2024])
• Safe Travel (NZ travel advisories - Updated [2024])
• Stats NZ (Statistics and travel data - Updated [2024])
• Waka Kotahi NZ Transport Agency (Road and transport tips - Updated [2024])
• DriveSafe (Road safety - Updated [2024])
• Council websites and freedom camping maps (Local travel advice region by region - Updated [2024])
• AdventureSmart (Know before you go - Update [2024])

Our editorial standards : At NZ Pocket Guide, we uphold strict editorial standards to ensure accurate and quality content.

About The Author

This article has been reviewed and approved by Robin, who is the co-founder of NZ Pocket Guide. With more than 15 years of experience in the New Zealand tourism industry, Robin has co-founded three influential tourism businesses and five additional travel guides for South Pacific nations. He is an expert in New Zealand travel and has tested over 600 activities and 300+ accommodations across the country.

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Top Tour Operators and Travel Agencies in New Zealand 2024/2025

Top Tour Operators and Travel Agencies in New Zealand. Below you will find 18 of the best tour operators and travel agencies in New Zealand offering in total 123 tours and holidays through-out New Zealand. Combined they have received 104 customer reviews and an average rating of 5 out of 5 stars. The top tour activities offered in New Zealand are: Adventure and sport, Sightseeing, attractions, culture and history & Wildlife, landscapes and nature.

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18 Tour Operators in New Zealand with 104 Reviews

G Adventures

• Address G Adventures Ltd, 60 Bastwick Street, London, England
• Response Rate 90%
• Response Time 1 hour

• Best-in-Class Top 5% of companies
• Excellent Service Top 10% of companies
• Superior Service Top 15% of companies

Real New Zealand Tours Limited

• Address S.B.A. Suite 2, 62 Riccarton Road , Christchurch, New Zealand
• Response Rate 98%
• Response Time 2 hours

Exodus Travels

• Address Grange Mills, Weir Road, London, England
• Response Rate 85%

• Address Nelson House, 55-59 Victoria Rd, Farnborough, England
• Response Rate 95%

• Address 38-51 Bedford Way, London, England
• Response Rate 88%

Intrepid Travel

• Address 380 Lonsdale Street, Melbourne, Australia
• Response Time 3 hours

Indus Travels

• Address 233, 11951 Hammersmith Way, Richmond, Canada

• Address Picquet House, St Peter Port, Guernsey, London, England

Scenic Luxury Cruises and Tours

• Address 15/56 Pitt St, Sydney, Australia
• Response Rate 74%

• Address Gillies Ave Office Park Suite 101, 27 Gillies Ave, Newmarket, Auckland, New Zealand

Collette Tours

• Address 162 Middle Street, Pawtucket, Rhode Island, USA
• Response Rate 86%

Luxury Gold

• Address 33 Kern Road, Toronto, Canada
• Response Rate 60%

• Response Rate 92%

• Address 109 Power Road, Chiswick, London, England
• Response Rate 81%

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Ants' Worldwide Travel Service 

Hi, I'm Ants

I love my job and what I can do for my clients. I can make your life easier by helping you book your next dream holiday or business trip. You are my priority, do it once and do it right!  22 Years experience and CLIA Accredited Cruise Master.

Book with me with FULL confidence.  I will look for the best and easiest option and offer other options that you may not of thought of!

It's time to see the world!

The Sense Of Adventure!

2026 WORLD CRUISE THE SENSE OF ADVENTURE on Seven Seas Mariner® ROUNDTRIP MIAMI

Sydney to Barcelona "Viking Venus

Fancy a cruise from sydney to barcelona set sail on *viking venus* 20 february / 15 may 2025 🤩 84 - nights 🤩 47 - guided tours 🤩 19 - countries 🤩 9 - overnights dv6 from $63,995 per person enquiry with me, antony, today. i am offering $500 off per person if you book through me ***t&c apply, my services.

Everything for the Traveller

Comprehensive Trip Planning

Throughout many years of providing this service to clients, I have gained the experience and expertise necessary to make this process as seamless as possible. If you have any questions, simply reach out.

International Travel Guidance

Planning any type of travel can be overwhelming, which is why it’s beneficial to have an experienced professional by your side. Through this service, you can count on me to guide you in every step of the process.

From flights to hotels and everything in between, I’m here to help you plan your next trip.

We have dealt with Antony Myers several times over the years.

We have just reconnected with Antony after a long break with no travelling due to Covid. We have booked a 8 day trip to Fiji and a 9 night cruise around South Australia.

We are delighted Antony is very organised, efficient, and knowledgeable in the travel industry. Nothing is ever a problem.

We highly recommend Antony as a Travel Broker and will be using him again soon.

Joe & Raewyn

I have worked with Antony in a professional and personal capacity. From sending students in overseas trips to personal family holidays. In all respects, Antony was always so receptive to our travel briefs and amenable to any changes that occurred during the process. Would recommend him to any one with travel needs.

Absolutely recommend Antony Myers for any travel bookings as always felt he adds so much value to our trips. He listens, is an excellent communicator, makes great suggestions and is extremely quick and thorough. Not to mention a fantastic sense of humour! Easy to use even if I am in Wellington and he is based in Auckland - my preference as always feel looked after.

Jen & Jerry

Email - [email protected]

Phone - 021 759 555

International phone - +64 21 759 555

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Best-Rated Travel Agents

Compare travel agents in New Zealand at Canstar Blue. YOU Travel & Cruise, Eco Travels, Helloworld Travel, Orbit World Travel, House of Travel, Flight Centre and XTravel were compared on Overall Satisfaction, Communication & Advice, Level of Knowledge, Friendliness of Agent and Price of Trip.

See our Ratings Methodology .

Most Satisfied Customers | YOU Travel

YOU Travel & Cruise is your go-to for professional travel service & advice, earning top 5-Star scores across all our ratings categories and taking home Canstar Blue’s 2024 Award for Most Satisfied Customers | Travel Agents.

How we rate travel agents

Our review compares travel agents on customer satisfaction, so you can discover what other Kiwis think about our compared travel agents before you go ahead and book a holiday or trip. Think of it like asking hundreds of your friends and family which travel agents they recommend!

How many Kiwis do we survey for our ratings?

Canstar Blue surveyed 1007 Kiwis who had used a travel agent/agency to book a trip within the last two years and asked for their feedback on the travel agent/agency they used.

• The outcomes reported in these ratings are measured via accredited research panels managed by Qualtrics .

What criteria are used to rate travel agencies?

Respondents rate their satisfaction with their travel agent from zero to ten , where zero is extremely dissatisfied and ten is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:

• Overall satisfaction: measures consumer satisfaction with a travel agent brand as an individual score NOT a combined total of all criteria.
• Communication & Advice: the travel agent provides clear and concise advice throughout the booking process, and is readily available to answer any questions.
• Level of Knowledge: the travel agent displays a thorough knowledge of the destinations and travel options available to customers.
• Friendliness of Agent: the customer service provided by the travel agent is attentive and friendly.
• Price of Trip: the cost of the accommodation and travel purchased delivers value and is appropriate to the standard of holiday chosen.

How do we determine the winner?

The winning brand is the one that receives the highest Overall Satisfaction rating once all the scores from the Overall Satisfaction criteria are combined and averaged.

• Overall Satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
• The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.

Which travel agency brands do we rate?

Brands must have received at least 30 responses to be included , so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

YOU Travel & Cruise

Eco travels, helloworld travel, orbit travel, house of travel, flight centre.

Find more information on our Most Satisfied Customer methodology .

Best travel agencies in New Zealand

Ratings results.

YOU Travel & Cruise is the clear winner of Canstar Blue’s 2024 Most Satisfied Customers | Travel Agents Award. Earning perfect 5-Star scores across all categories, YOU Travel & Cruise is also the only brand to achieve any 5-Star ratings, setting it well above its competitors on our awards table. Congratulations to the team at YOU Travel & Cruise for such an outstanding result.

Editor’s Notes

YOU Travel & Cruise is a part of the First Travel Group, New Zealand’s leading independent travel alliance . Boasting 22 Kiwi owned and operated stores across New Zealand, YOU Travel & Cruise is one of the country’s oldest retail travel brands, so they have an abundance of knowledge and expertise ready to share with you.

YOU Travel & Cruise specialises in premium travel packages, luxury cruises, and has a team of passionate and professional Travel Experts knowledgeable in all things travel, from popular to unique destinations around the globe.

For more details on YOU Travel & Cruise’s range of travel packages and destinations, check out the company’s website .

Eco Travels takes out second place on our ratings table, earning an impressive 4-Star rating for Overall Satisfaction. The brand earns further 4-Stars in every other category except for Communication & Advice, for which it earns 3-Stars.

Eco Travel has been providing New Zealanders with great overseas experiences for over 14 years, and offers a seamless and convenient platform to book flights, hotels and other travel services.

Eco Travels allows customers to personalise their travel plans, by allowing them to book hotels, cabs and flights individually. For those who prefer the convenience of a packaged experience, Eco Travels is in the process of offering organised tours and trips.

Helloworld Travel’s customers are obviously very happy with the level of value and customer service delivered by their choice travel agency brand. Helloworld Travel earns 4-Star ratings in all of the five award categories, including Overall Satisfaction.

Helloworld Travel is an Australian-based travel company that operates over 30 stores across New Zealand. Helloworld Travel offers flights, hotels and accommodation, as well as cruises and holiday packages. Its expert travel professionals are available either online or instore to help you organise and book your travel or holiday plans.

Orbit Travel is the third and final brand on this year’s ratings table to take out a 4-Star rating for Overall Satisfaction. The brand clearly impresses its customers, as it earns a clean sweep of 4-Star ratings across all our award categories.

Kiwi-owned Orbit Travel markets itself as a travel company for businesses, and is best suited to those making group bookings. Orbit Travel is an All-of-Government (AoG) travel management supplier. The brand has a strong commitment to sustainability, as it works in partnership with its AoG clients to achieve economic, social and environmental sustainability.

Orbit Travel features an online booking platform, Orbit Online, which is designed to simplify business travel. Orbit Online is also available as an app for most devices.

The winner of last year’s Canstar Blue Travel Agents award, House of Travel earns a 3-Star rating for Overall Satisfaction. It scores 3-Stars in two other categories: Communication & Advice and Price of Trip. The brand performs well in the remaining two categories, earning respectable 4-Star ratings.

House of Travel is one of the country’s most recognisable travel agency brands. It combines a comprehensive online presence with over 60 owner-operated offices and 300 specialist consultants across the country.

House of Travel offers travel services from cheap flights through to package deals and cruises. It also offers a free video service, Face2Face, allowing you to talk to a travel consultant and plan your next holiday via a video call, from the comfort of your home.

While Flight Centre doesn’t manage to earn a top rating from its customers, it scores a sweep of 3-Star ratings across three categories, which signifies a strong level of consumer satisfaction. The brand scores particularly well for Level of Knowledge and Friendliness of Agent, for which it earns 4-Stars.

Flight Centre is an Australian travel agency that has grown into a global brand. In New Zealand it operates over 25 stores nationwide. Through its website and high-street locations, Flight Centre sells a complete range of holiday products, including cheap flights and hotel deals, package holidays, tours and cruises.

Rounding out our ratings is XTravel, which earns a 3-Star rating for Overall Satisfaction. It’s collection of 3-Star ratings across all but one category indicates that XTravel’s customers are satisfied with its service. The travel agency earns one 4-Star rating, for the Price of Trip.

Based in Central Otago, XTravel has been operating since 2016. XTravel provides travel services for both business and pleasure, with an emphasis on snow and cruise options. For extra peace of mind, the travel agency offers a full 24-hour support service.

Other travel agencies

Not all travel agencies in the market qualify for our ratings (based on minimum survey sample size), but that doesn’t mean they’re not worth considering. Here are some more travel agencies to check out before booking a trip.

MANN Travel

Travel associates.

MANN Travel is an Auckland-based travel agency that offers deals on flights, hotels and accommodation domestically and internationally. MANN Travel focuses on delivering great customer support and provides 24/7 support for travellers.

Travel Associates has seven boutique agencies across the country. Travel Associates provides bespoke travel plans, tailoring each trip to its customer’s needs.

Webjet’s NZ site is designed specifically for New Zealand travellers, and although it doesn’t operate bricks-and-mortar stores, it has a 24/7 helpline manned by experienced travel professionals to help with any problems and to answer queries.

Choosing the Right Travel Agency For You

A holiday is often a trip into the unknown. Indeed, over two-thirds of travellers in our survey (67%) say they always prefer to explore a new holiday destination.

But even if you know where you’re going, there should be no unknowns about your flight and accommodation details.

That’s why great communication and advice from a travel expert is the most important aspect of booking any trip, whether to a domestic destination or abroad.

In this year’s award ratings, over a third of travellers (35%) cite Communication & Advice as the biggest factor influencing their satisfaction with the travel agency they used.

And the importance of experience and knowledge extends even further. For Level of Knowledge (28%) rates well above the price paid for the trip, which was the most important factor for just 15% of respondents.

Overall, here’s how the Kiwi travellers in our research rate the different factors affecting their choice of travel agents:

• Communication & Advice: 35%
• Level of Knowledge: 28%
• Friendliness of Agent: 21%
• Price of Trip: 15%

About the editor of this page

This report was written by Canstar Content Producer, Caitlin Bingham. Caitlin is an experienced writer whose passion for creativity led her to study communication and journalism. She began her career freelancing as a content writer, before joining the Canstar team.

More Information

Further 2024 research results, type of travel, contact with travel agent, travel agency use, frequency of international travel, preferred choice of accommodation, favourite travel destinations, international travel usually for, usual time (nz) of travel, reasons for using a travel agent.

Knowledge of destination: 48%

Package deals: 45%

It feels safer: 44%

Travel inspiration/ideas: 43%

Better price: 42%

Prefer to deal with ‘real people’: 30%

Too busy/cannot be bothered doing it themselves: 19%

Holiday priorities

Relaxing on an island or at a resort: 32%

Eating and drinking new things: 25%

Exploring museums and heritage sites: 17%

Outdoor adventure activities: 15%

Key statistics:

Took an overseas experience (OE) when younger: 70%

Prefer to travel somewhere never been before: 67%

An OE is a rite of passage for Kiwis: 39%

Prefer to return to somewhere visited before: 33%

About this research

Canstar Blue surveyed 5108 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers who used a travel agent/agency to book a trip within the last two years, in this case, 1007 New Zealanders. Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criterion.

Previous award winners

The past winners from Canstar Blue’s Travel Agents ratings:

• 2023: House of Travel
• 2020: House of Travel
• 2019: Helloworld

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BINGE ON TRAVEL

Fiordland Wilderness Luxury Stay Package

Designer of bespoke luxury travel experiences in new zealand, escape the ordinary - live the extraordinary.

Welcome to Binge On Travel, a luxury travel agency, dedicated to connecting luxury travellers with the best luxury travel experiences across New Zealand. Providing a personalised service, designed to cater to your every need.  Travel should be an escape from the ordinary, a chance to live the extraordinary and create memories that stay with you long after you've returned home.  

My mission is to provide you with the best luxury travel experiences, allowing you to unwind and savour each moment.

Discover Binge On Travel, your one-stop shop for creating and customizing your luxurious travel journey in New Zealand.

Tailored Escapes

From luxury groups to ultimate honeymoons choose your tailored escape that’s perfect for you. offering hidden gems and latest offerings, to give you a unique itinerary in one place., tailored escapes that are designed for the individual..

I understand that every traveller is unique, which is why I offer a complete tailored approach to travel. My name is Christine Hopkins, founder & your personal luxury travel advisor who works closely with you to design bespoke itineraries that are tailored to your individual preferences and needs. Whether you are looking for a family getaway or a romantic escape, I have the expertise to create an itinerary that is unique to your requirements. From providing the hidden gems to the latest offerings, I bring you a unique and unforgettable travel experience.

Luxury Stays

Enjoy handpicked accommodation to create a stay to suit your experience. from private residences, exclusive villas to exquisite luxury lodges & boutique hotels - an unforgettable stay is a big part of your journey., luxury accommodation to suit your travel style.

I understand accommodation plays a big role in your travel experience, which is why I offer handpicked options to suit your needs. My experiences across New Zealand allow for an unbiased and sound insight into which experiences will fill a clients desires. From private residences and exclusive villas to exquisite luxury lodges and boutique hotels, my aim is to provide you with the perfect stay to match your required experience. I am dedicated to ensuring that you have a comfortable and luxurious stay, from the moment you arrive until the moment you leave.

Experiences

Extraordinary experiences to deliver a personalised immersive journey., a collection of rich & rewarding travel experiences.

At Binge On Travel, I believe that travel should be an immersive experience, which is why I partner with the best operators in New Zealand to offer a range of extraordinary experiences designed to deliver a personalised journey. From private tours to once-in-a-lifetime activities, my aim is to create a trip that is truly memorable for you.  Each itinerary is dedicated to ensure you have a journey like no other; with a range of experiences that are designed to cater to your individual preferences.

CREATING NO TWO TRIPS THE SAME

Specialising in designing bespoke itineraries, i work with you one on one to tailor your trip to make it unique and exclusive to you..

Christine Hopkins

Founder | managing director.

With over 30 years within the travel industry, I can add a touch of inspiration to your itinerary as I dedicate my time to managing everything from land arrangements, sightseeing to your dinner reservations. I started this business with three passions in mind – Luxury Travel, Food & Wine. Building strong relationships with local operators, I connect you with some of the incredible hidden gems our country has to offer...

Designing adventures with creativity and flawless execution. Offering hidden gems and latest offerings, to give you a unique itinerary in one place.

Testimonials, "chris has been organising our travel for a few years now and has gone above and beyond to deliver for us the best family holidays. we returned from a trip to europe last year where she gave us the best advice and booked the most incredible places for us to stay. we had exclusive access to our own private villas based in france & italy and a stunning city apartment in paris that we would never have been able to find ourselves all transfers and local sightseeing arrangements went like clockwork. we can't wait to book our next adventure with you.", escape the ordinary  -  live the extraordinary.

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Life is short, and the world is large, so make the time to tick those special places off your bucket list. Looking for inspiration? Check out our featured trips. We’ve put together ideas to help motivate you to go on that dream holiday.

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Get inspired and launch yourself on an unforgettable journey.

You’re here because you love to travel. We’re here because we know not everyone loves to travel the same way. At Bucket List Travel we dream up, research and organise trips so you can spend less time imagining and more time just doing it.

Don’t Take Our Word For It…

“we were thrilled with the whole trip and feel that you were a big part of that.”, – mike wolfram –, why choose us.

Because we work for you, not for airlines, hotels, cruise lines, tour companies or any other travel supplier. The only point to our existence is to get you the best value dream holiday we can so you, and your friends, come back and see us again in Red Beach! It is our job to gather all the information to make sure you’re on the right trip, tour, cruise, guide, hotel or destination for your bucket list holiday. It’s in our best interest to see to your best interests, and we know travel.

Want to cross that dream holiday off your bucket list?

From destinations to accommodation, flights, cruises, tours and expert guides, we’re the travel agents in silverdale to talk to., call 094261490 or 021959414 ..

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New Zealand Tour Companies

Looking for an unforgettable New Zealand tour? Book a fully-organized trip with the best tour companies in New Zealand and let the tour operator take care of everything for you. Check out the tour details and read 189940 reviews from our customers to help you choose the perfect tour for you.

List of New Zealand travel companies & tour operators with 189940 reviews

G Adventures

• Excellent - 19,137 reviews for New Zealand tours

The tour guide was exceptional! The accommodations could have been better.

Excellent tour. Definitely recommend

Intrepid Premium

• Excellent - 322 reviews for New Zealand tours

Summer did an excellent job guiding us around and telling us all about her home country.

Summer did a brilliant job in making 12 strangers into a joyous group. Every day was an adventure.

Thrifty Tours

• Excellent - 63 reviews for New Zealand tours

The tour was very enjoyable and well organised. Everything went like clockwork and we saw some beautiful and interesting scenery and learned elements of New Zealand history, particularly from the Waitangi Treaty visit. I am happy to recommend this tour.

Good trip and famous wiews

• Excellent - 1,898 reviews for New Zealand tours

Overall, we enjoyed our tour immensely – but with two (2) exceptions. FIRST: The day when the tour began we looked forward to going to an Australian indigenous museum. I believe it was called “Birrunga”. In particular and on the forms required to go on the tour, I highlighted my desire to learn about the Indigenous People (history, pictures, today in society, future and special beliefs). What we experienced on the tour was an Art exhibition by one artist who was very difficult to hear, who could not answer questions about his own people, who did not have handouts so we could understand some native words and pointed to pictures expressing his interpretation of a particular thought. Others on the tour felt the same way. Then we were taken back to the hotel and told the rest of the day we were on our own. SECOND: We were promised a trip to the exotic Whitsunday Island. We had heard from friends and through reading that this was a must for our tour. However, at the last minute (and almost exactly the last minute) we were told the trip to Whitsunday Island had been cancelled and we would receive a refund. Because of the late notification we were unable to make plans for the cancelled day. We tried to fill that day on our own with other excursions, like dinner cruises, etc. but they were all fully booked. And that was an entire day from tour that Trafalgar failed to meet their obligation. In speaking with other tour members who were upset, we interpreted your decision to cancel shocking, disappointing and not in line with the high expectations we had from your statements about the tour. We did not know if the Whitsunday excursion was cancelled because of mechanical reasons, crew problems, ship problems and were left with the impression we were cancelled because of the size of our group (13) and replaced by a larger group. Although you refunded our money for that, our tour day was lost. Not good! SUMMARY: Christin was wonderful throughout. Regarding the Whitsunday cancellation, she showed her understanding of our disappointment. However, as a result of these two issues, with special emphasis on Whitsunday, we feel Trafalgar did not live up to the high expectations you promised us.

Wonderful trip, Hope and Rick were amazing hosts.

Scenic Luxury Cruises & Tou…

• Excellent - 35 reviews for New Zealand tours

we had a fabulous time! If there would be a complaint it would be that we had a lot more meals and fun than what was advertised. Can't compliment this trip enough!

Had not travelled with Scenic before however I am now a convert. Totally enjoyed the places we visited and the free choices available. Top class local guides and excellent activities. New Zealand itself is beautiful. We were a group of 40 and everyone was fabulous. Our tour director Sally was brilliant, totally in touch with everyone and very jolly all along. Very professional. Our driver Alan was also excellent, very knowledgeable on all the places we travelled through. What a lot of fun.

Intrepid Travel

• Excellent - 11,729 reviews for New Zealand tours

Meals along the way were to rushed with having to find place to eat and eat before getting on the bus. Would be better for preorder, have in a cooler on the bus so we can just stop, relax and eat at nice spot along the way. Loved mix of internationals and ages in the group. Hostels were clean and well located. Guide was organized and kept group together and on time. Coordination and information dispensed was not good between TourRadar, Haka Tours and Intrepid. Questions asked kept being referred to be answered by actual guide when on the trip and felt I would have preferred to know what was possible (subject to weather) before arrival as response several times was advised this might not be tour for me.

Some of the hostels were dirty and far from centre, also arrived at hostels too late

• Excellent - 99 reviews for New Zealand tours

Tour was good, driver and guide excellent, but the hotel in Auckland was lacking.

I thoroughly enjoyed my tour. The guide, Isobel, paid very good attention to details and the comfort of her tourists.I felt safe and secure in the bus as Mark's driving was very competent and Isobel was delightful, patient and full of fun, a real people person.She and Mark worked well together, meal times, departure times and other important information was provided well in advance. Good provision was made for frequent stops to allow for toilet breaks and the purchase of refreshments. I liked their attention to time keeping. For me, everything worked smoothly which made the tour relaxed and stress free. I would highly recommend Isobel and Mark.

• Excellent - 197 reviews for New Zealand tours

Tom and Robbie both were amazing tour guides. The big south was 10 out of 10 experience. Weather definitely will play a big role in your activities. The flexibility of the guides makes the trip free more like a family and friends on holiday. It was so an illuminating experience with everyone that came. 20 April - 3 May best weather!! First week we had 18 people and the next week, 7.

Overall excellent tour, fantastic tour guide, great recommendations and overall great care provided

• Good - 180 reviews for New Zealand tours
• This operator has no New Zealand reviews

• Excellent - 103 reviews for New Zealand tours

• Excellent - 355 reviews for New Zealand tours

this tour was just a huge disappointment, this is overpriced, unorganized and leaves you sorry for all the money you spent. of course the sights you will see are amazing, but the tour itself just makes you sad. the guide had absolutely no plan at anytime what was going on, due to this lack of organization, it was always quite hectic rushing from one place to the next. also I made bookings for activities back when I booked the tour itself months in advance, just to realize once I was at the activity it was not prebooked. here it’s advertised as 18-39, which was actually not true, more like an average of 45+. the hostels are not high-end, they are just normal average youth hostels. I did reach out to them on the second day, explaining the circumstances, but sadly did not receive a very constructive answer and no resulting action. honestly, I‘m just mad.

Everyday was different. A well planned out tour giving a rich experience. You want to know what Maori culture is in a short time? This is it!!!!!!

• Excellent - 74,893 reviews for New Zealand tours

We are on the 20 day New Zealand - Australia tour. We do not recommend this tour. This review is sadly because our bus driver, Glenn, said quite a few obviously racist things about Indigenous Australians on our bus ride to and from Uluru. We have been on several Globus tours over the years, and we are very disappointed that Globus employs a company and people with this kind of harmful and backward thinking. On our trip to Uluru on Nov. 15., Glenn told us that Indigenous people are thieves. He said the Indigenous people specifically are responsible for theft in Alice Springs and along the highways. While passing Mount Ebenezer he told us that the Indigenous people are “true communists” and did a bad job running the gas station in the area, which caused the rest stop to close. Glenn then said that someone else tried to open the station again, but the Indigenous people “showed up with spears” and caused the new owner to close the gas station. He actually said, “showed up with spears.” Perhaps Glenn thinks that because it was a bus full of white people he could get away with being overtly racist. But no we are not ok with it. Racism is wrong. On this Globus trip in Australia we’ve had no access to an Indigenous Australian guide to give us a balanced viewpoint. Instead, we were given racist views about a group of people who were not there to defend themselves and add important context. I wrongly presumed we would be given some kind of properly assembled educational information about Indigenous Australian groups directly from Indigenous people, like we received in New Zealand. The “educational” video we watched on the bus to Uluru romanticized the colonization of Australia, depicting the English colonists as heroes and hard workers who earned their right to be here and makes no mention of how these colonists displaced the Indigenous people and basically stripped them of their land and culture. I had to google everything to learn more. This is literal whitewashing of history and distorts the reality of what happened. We are shocked at how blatantly outdated this driver and company are in the changing world.

Gets to the main places but not the best planned tour. Very compressed timelines for the trip, leave you feeling rushed through many destinations. Sometimes not even enough time to eat, or no place. No suggestions or prep from guide. And yet, there's a lot of time on the bus and/or the plane - 5 hour layover for a plane to get to the hotel at midnight. Often felt disorganized - I get everything had just reopened but seems the hotels were often unprepared for us coming, excursions that people had booked for months suddenly unavailable or not booked by company. Couldn't they call in advance, for example, to make sure there's enough food at a hotel dinner??? Tour guide wasn't great

DIAMIR Erlebnisreisen

• Excellent - 5 reviews for New Zealand tours

• Good - 24 reviews for New Zealand tours

The tour started on a wrong note because we were not met at the airport in Auckland. After some time and effort another gentleman unrelated to the tour drove us to our hotel and wouldn't dream of taking any money. This was the first of many interfaces with NZ people, who seem to be universally friendly and helpful. Once we met with tour director Fernando and the rest of our tour group the trip was terrific. Although this was billed as "rail tour" we spent much more time on the tour bus then on the rails. However, the two bus drivers - John and then Rob - were excellent and provided local insight into all of the areas we visited, in a knowledgeable and humorous manner. We managed to leave our passports in a hotel safe, and Fernando went all out to recover them for us. The tour group were all seniors, and we made some good friends that we hope to see again. The NZ weather was perfect for the whole tour, and we were in warm dry Christchurch when Auckland had their floods Clearly we would have needed a much longer time to see all that NZ has to offer, but what we did see was impressive - incredible greenery, roads and rail lines installed thru impossible terrain, huge cattle and sheep herds, entrepreneurship displayed every where. Terrific tour, nice folks!

Our tour director, Daniel, did a really good job and made our 6 days very enjoyable. The bus driver was also very good and they were both a joy to be around. Their hard work and effort for our benefit was much appreciated.

INTRO Travel

• Excellent - 14,860 reviews for New Zealand tours

Die Reise war super und für den kurzen Zeitraum hat man sehr viel von Neuseeland gesehen

It was my first time doing a tour like this with other people who I didn’t know. Our leader (Jess) broke the ice real quick and we all had a great time with her. Loads of stuff to do but it was also really easy to take yourself away for a bit if you needed. I booked onto another tour (Philippines) before this one had even finished because it was so good. Only thing I can suggest is having a different, longer version which includes things like the coromandel, Wellington, Franz Josef etc but couldn’t fault my experience and I am looking forward to coming back!

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Everything nz local agent is a leading new zealand travel platform and tour desk system offering over 1000 trusted tourism and leisure experiences across new zealand., big yet boutique, our offering spans thousands of tourism and leisure experiences across new zealand and australia. join us on a journey that provides world leading tourism-tech for travel desks and online providers..

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Everything NZ Local Agent— A Leading B2B Platform

A B2B platform providing agents and suppliers with a one-stop-shop for booking tour and activity experiences, Everything NZ Local Agent provides businesses with the opportunity to earn ancillary revenue. Our easy to use platform has been custom-built to streamline digital bookings and administration of the tours and activities sector. Providing numerous technological benefits for both suppliers and agents, Everything NZ Local Agent exists to make bookings a breeze.

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Everything NZ Local Agent

Everything NZ Local Agent provides a B2B platform for accommodation providers, tour desks, online agents and travel retail stores to on-sell thousands of tours and attractions New Zealand wide. Featuring a fast, user-friendly and easy way to interface, Everything NZ Local Agent can serve as your one-stop shop for providing tickets to guests both locally and abroad.

Everything New Zealand is our business to consumer model (B2C) platform, providing the ability to pre-sell thousands of products to your clients online and by mobile device or as an in-house after hours booking facility.

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Interested in signing up to Everything NZ Local Agent as a Booking Agent partner? We’re glad to hear it. These are just some of the perks you will experience when you join forces with us:

Excellent Commissions

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Unlike many integrated booking systems, when you join Everything NZ Local Agent there are no set-up fees; it’s completely free.

One Account

Manage all your ticketing through one easy-to-use system, removing the need to monitor voucher books or have multiple tour supplier accounts.

Pre Arrival Sales

Reduce missed commissions by capturing pre-arrival ticket sales via your website, confirmation letters and EDMs.

Full Training & Support

Tap into extensive initial training and ongoing support for all account holders, with our customer service centre open 7-days per week.

Live Availability

Enjoy live availability and instant booking capability with major tourism operators such as RealNZ, Shotover Jet, NZONE, AJ Hackett, and many other operators across NZ.

Drive More Sales

Our white-label B2C solution is perfect for capturing pre-arrival sales for tours, attractions, activities and more. Whether you’re an accommodation provider, travel website, member organisation or a staff club, we can provide a customised solution to cater to your requirements. Your customers will have access to amazing New Zealand experiences including exclusive offers, hot deals and last minute offers, all backed up with an easy reporting and reconciliation interface. Best of all, it’s as easy as adding a link to your website!

Post Arrival Sales

Everything NZ B2B platform provides accommodation providers, hotels, tour desks and travel retail stores the ability to on-sell tour and attraction products directly to your clients. Our large range of leisure experiences across New Zealand, live availability with many suppliers, latest deals and competitive commission rates makes us the right choice for tourism ticketing.

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Everything NZ Local Agent is an online tour desk system used by accommodation providers, tour desks, agents and travel retail stores across New Zealand and Australia. These partners use our platform to book extraordinary “Things To Do” for their guests and clients.

When you list your experience with us, you stretch the visibility of your business to a wide and wonderful new audience. Our sophisticated and user-friendly systems make acquiring new bookings a cinch.

The Perks & People You Can Reach

Online travel agencies.

Operating as the booking engine for several online travel agencies, we can help market your products to OTAs.

Hotel & Concierge Services

Reach numerous hotel receptions and concierges using Everything NZ Local Agent as their ticketing and booking platform in-house.

Airline Companies

Acquire easy, early bookings through our growing number of airline partners who market our suppliers via various channels.

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Tap into our valuable affiliate partners, such as membership organisations, who actively on-sell our experiences.

Travel Agents

Increase your chances of being on itineraries with our many travel agency partners, including Escape Travel & Flight Centre.

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Each month you will receive a direct bank payment (less our commission) for the previous month’s sales. No need to track or invoice.

Everything NZ employs inbound tour consultants in-house, partners with external agencies overseas and is translated into Chinese & Japanese.

Unlike many integrated booking systems, when you join Everything NZ Local Agent there are no set-up fees or ongoing costs involved; it’s completely free.

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Booking Agent Integration

Whether you’re an OTA, wholesaler or B2B customer, we have a range of ways to integrate our platforms. If you’re interested in discussing a catalogue or transactional-based API, please contact: [email protected]

Frequently Asked Questions

How do i become an everything nz booking agent.

Simply complete the registration form above and one of our friendly staff will contact you to chat in further detail about partnering with us.

Does Everything NZ provide ongoing training and support?

Absolutely. We supply complete training and ongoing support at no extra cost; it’s all included as part of the service. The Everything NZ office is also open 7 days per week for any enquiries you have along the way.

How do I become an Everything NZ Experience Supplier?

Simply fill out our registration form above, and one of our friendly staff will contact you to chat in further detail about partnering with us.

What regions do the experiences on Everything NZ cover?

Everything NZ Local Agent supplies products for all tourism and leisure regions around New Zealand. Our dynamic product team is constantly adding new regions and products.

How much commission do I receive being an Everything NZ Local Agent?

Everything NZ provides agents with premium, best-in-market sales commissions, with commissions varying depending on the product sold. Your Everything NZ account manager can provide information on commission rates once you finalise your account.

How much does it cost to become an Everything NZ Booking Agent?

Everything NZ is a totally FREE, member-based, opt-in-opt-out model business with no hidden fees or ongoing costs.

How much does it cost to list my experience as a supplier on Everything NZ Local Agent?

We are a commission-based company, so all you pay is the commission when we make a sale. There are no other costs apart from the initial one-off loading fee paid on sign-up.

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Booking agent support enquiries.

a gentsupport@ everythingtravelgroup.com

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