cruise america late fee

Renting an RV was far more expensive than I thought it would be. Here are 15 costs to consider before you book.

• I rented an RV for the first time and found it was a lot more expensive than I thought it would be.
• I spent almost $2,000 for gas, tolls, and the RV rental, driving over 1,000 miles from New York to Maine and back.
• My friend and I spent an additional $369 on campsites during the five-day trip.
• The RV rental company also charged us for mileage, insurance, and generator use.
• While fees like these are mostly standard, first-time RV renters may not have thought about them before.
• Visit Insider's homepage for more stories .

RV travel doesn't usually conjure images of luxury and glamour. For the most part, it's associated with budget travel .

However, after recently spending five days driving almost 1,100 miles from New York to Maine and back , I was shocked to find that road tripping in a rented RV can really add up.

Over the course of our trip, my friend and I spent almost $2,000 on the RV rental , gas, and tolls alone. But those weren't the only costs we accrued.

Here are 15 costs we came across that you should consider before you embark on an RV trip of your own.

The RV itself cost $225 a night. Four nights added up to $900.

At 20 feet in length, 12 feet in height, and 7.5 feet wide, the " compact RV " from Cruise America is the smallest motor home the rental company had. 

The cost of mileage quickly added up.

Cruise America charged another $0.35 per mile driven . We drove 1,094 miles, which added another $382.90 to our rental charges. 

While charging for mileage is standard, you'll want to take this into consideration if you're planning a long trip.

There's a fee for using the generator.

Cruise America, like most RV rental companies (though not all), also charges a generator fee : $8 per day or $3.50 an hour. Luckily, we only used it for a few hours on our first day since we were plugged into the electricity at campsites and bought a USB cigarette lighter charger for our phones while driving. 

That fee only set us back $10.30.

However, it's worth noting that the generator runs on gasoline, so using it is a double whammy in terms of cost, as it also eats into your fuel.

There's also a mandatory "supplemental liability" insurance fee.

We paid an optional "zero deductible" insurance fee of $14.95 a day; we weren't messing around as first-time motor-home drivers.

Until I got the bill, I didn't realize that this was on top of a mandatory $15.75 daily "supplemental liability" insurance fee.

Basically, the extra $14.95 upgraded us from a $1,500 deductible policy to a zero-deductible policy , meaning that instead of being responsible for any damage to the vehicle of up to $1,500, we had no financial responsibility for the RV getting damaged or stolen on our watch. 

If you don't want to schlep cookware and bedding, you can rent kits, but they cost extra.

Since we were bringing clothes, towels, bedding, food, and water, my friend and I decided to splurge on the $110 kitchen set, or "Vehicle Provisioning Kit," that Cruise America offered, so we could keep luggage to a minimum.

While it allowed us to carry a whole lot less, the kitchen kit was somewhat insufficient, in my opinion, as it lacked bowls. Cruise America notes on its website that items included in the set may vary between locations, but personally I feel like bowls are pretty standard kitchen items, and if you're choosing not to pack certain things it would be helpful to know what you're going to get ahead of time.

If we'd had a car to drive to the rental place, I would have just packed my own cookware and saved the $110.

For another $60 per person, there's also a "Personal Kit" that includes bedding and towels. In the midst of a global pandemic, however, I preferred to bring my own sheets.

We faced a state-mandated daily New Jersey surcharge on rentals.

As part of the RV rental, we had to pay a "daily NJ surcharge."

Looking into this, I found that all motor vehicle rentals in New Jersey of 28 days or less require a $5 a day "domestic security fee," according to the New Jersey Treasury, which cost us another $20 total.

Colorado appears to be the only other state with such a surcharge, as Cruise America's website lists a $2 per day "Colorado road safety fee."

While Cruise America is transparent with these fees, they may come as a surprise to first-time RV renters, so it's worth doing your homework ahead of time.

There was a $7 "environmental fee."

Cruise America's website describes this environmental fee as "designed to offset a wide range of environmental expenses," including "costs associated with the proper disposal of oil, filters, tires, batteries, and shop waste."

While this added to our cost, it was a small price to pay and didn't bother us.

If you don't return the RV with fully emptied tanks, you'll face a dump fee.

If you fail to completely empty your tanks before returning the car, you'll be charged an $85 dump fee.

There's also a cleaning fee of up to $150 if the vehicle isn't returned "in the same condition as it was received." Bypassing that was easy since, a) the RV wasn't really as clean as we would have liked when we got it, and b) we sanitized the hell out of it ourselves.

While prices vary between rental companies, these fees seem to be pretty standard.

You could have to pay a late fee if you don't return your RV on time.

RVs are subject to late fees just like those you might face if returning a rented car after the time it's due back. Our Cruise America location charged a late fee of $25 per hour if you returned your RV past 11 a.m.

You'll probably have to put down an upfront deposit.

While I got the deposit back, it's an upfront charge to keep in mind when budgeting. The deposit for our RV rental was $500.

RVs, especially older models, will guzzle gas.

Don't underestimate how much gas motor homes use — especially since items like the generator also use fuel.

We stopped to fill up four times over the course of 1,094 miles, and spent $235.42, which is almost $0.22 per mile driven.

We had to return the tank half full as received, otherwise, Cruise America would have charged $5.50 per gallon. The compact RV had a 40-gallon fuel tank, so it wouldn't have been cheap.

A lot of the amenities inside RVs run on propane, which you may have to refill at some point.

RVs use propane for their refrigerators, stoves, and hot water, so, depending on how long you're renting for, the number of hot showers you take, and how often you cook on the stove, you'll probably have to refill the propane tank at some point. 

Refilling a 30-pound propane tank costs between $80 and $100 at  Camping World , which sells camping gear and RVs at 120 locations across the US. And according to RV Blogger , which cited data from the US Energy Information Administration , refilling your propane tank at a refilling station can cost between $2.50 to $4 a gallon.

Since we only used the stove once and took one hot shower (we used the camping facilities or took cold showers), we didn't have to pay for propane.

Our campsites, which were quite nice and near popular tourist spots like Portland and Acadia National Park, cost between $60 and $110 a night.

While you could probably spend the night for free in a Walmart parking lot or "boondocking" — which means usually free camping in the RV community by not using water and electrical hookups provided at RV parks — as novices, we wanted the safety net of a campsite and friendly neighbors we might need to ask for help.

Campground costs depend on the amenities they offer (some have pools and ocean views) and their proximity to popular attractions, but, according to Camper Resort , they generally cost at least $45 a night and up for RVs.

Tolls are more expensive for larger vehicles and certain RVs.

In New York/New Jersey, the cost of a regular vehicle passing through the Lincoln Tunnel without an E-Z Pass is $16 — but a six-wheeled motor home can cost as much as $66, according to Port Authority NJ .

Thankfully, our RV was small, but we still ended up spending $21.50 on tolls driving from New Jersey to Maine and back. Due to COVID, however, many of the tolls we passed though said they'd send charges via mail, rather than have a person sitting in the toll booth, so the grand total might be higher.

You'll probably have to buy a few things you forgot to pack.

While I congratulated myself on my foresight when I thought to pack dish soap, paper towels, and toilet paper, we ended up buying things like a lighter for the stove, a candle to be able to eat outside, hand soap, gallons of water, firewood, and a cigarette lighter charger, which also added up.

• I took a 1,000-mile road trip in a 150-square-foot RV, where no space was left unused. Take a look inside.
• 11 common struggles of living in a van you should consider before committing to the lifestyle
• A couple turned an old school bus into a gorgeous tiny home, and now they live in the 185-square-foot space full-time
• A nurse working to fight the coronavirus in California lives in a 75-square-foot van with his wife and 2 cats
• I spent a single night in a camper van with my husband and have a newfound appreciation for people who do it full-time

This is an opinion column. The thoughts expressed are those of the author(s).

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Crowsurvival

Experience the Best that RVs, RV Accessories, Campers, Boats, Camping, Hiking & Fishing has to offer.

Cruise America Review: What We Really Think

Cruise America, as a corporate rental company, strongly contrasts with popular peer-to-peer rental service providers like RVshare and Outdoorsy. And looking for the best RV rental service, you are likely wondering whether Cruise America is a good place to rent an RV from.

To figure out whether renting an RV from this company is worth it, we need to cover a lot of details, including rental options, fees, penalties, insurance, and whatnot. They are important for our points that we will present to you in the end, as well as for your understanding of what Cruise America is.

Let’s begin with the rental options offered by Cruise America.

Cruise America Review

The primary rental options offered by Cruise America is the traditional round-trip rental where you rent an RV, drive it to your destination, spend your vacation, drive back, and pay the fees. This rental has a minimum duration of 7 days.

Aside from this, however, Cruise America also offers one-way and long-term rentals. Let’s overview them a little more in-depth.

The other big player in the RV peer to peer rental space is RVShare and Outdoorsy you might want to check out our in-depth review of them here and here .

One-way rental

With one-way rental, you can pick up an RV at one Cruise America location and drop it off at another, without having to drive the RV back to the location where you took it from.

One-way rentals can be cheaper than round-trip rentals, with the rates sometimes being as low as $1/night. However, there is a drop fee associated with one-way rental – usually between $250-650 – as well as some other fees that we are going to talk about a bit later.

With peer-to-peer RV rental, people very rarely rent-out their RV for one-way trips. The vast majority of the rental offers are round-trip. Thus, the one-way rental option certainly is a plus for Cruise America.

On the other hand, Cruise has “more than 120 rental locations” in the United States and Canada, which is very little given that they are servicing almost the entire North America. So even though one-way rental has some nice benefits, you will be rather limited with drop-off locations.

It should be also kept in mind that Cruise America won’t always able to provide RVs for one-way rental due to certain RV number requirements at each location.

Long-term rental

Cruise America also offers long-term RV rental. In fact, they offer this type of rental for both temporary housing needs for individuals and for business uses. The pricing for these rental options is set on a case-by-case basis, so you’d need to contact Cruise America and provide them with all the details of your trip so that they could set a fee.

As a corporate rental company, Cruise America has its own RV fleet.

One very common complaint with Cruise America is their poor selection of RVs. And indeed, even though they do offer RVs of different sizes for rental, they only have a couple of Thor Majestic class C motorhomes, which are basically reinforced variants of Thor Four Winds RVs.

Cruise America has 4 RV rental options to offer – Large, Standard, Compact, and Truck Camper. These options differ by their amenities and comfort, and we think we should briefly overview them so that you know what you are dealing with.

Cruise America seeks to always maintain their RVs in good condition for rental, so you could be sure that you are getting a problem-free RV from them. Even if mechanical breakdowns do occur while on the road, Cruise America has an assistance and reimbursement program, which we will cover a bit later.

Before moving on to overviewing the RV offers, we’d like to note that Cruise America provides quite a lot of information on their RVs. Compared to offers available on peer-to-peer rental websites, it may be much easier to make an informed decision with Cruise America.

Cruise America doesn’t dive too deep into the specs of their RVs – which they maybe should – but they do provide you with some crucial information in regard to floorplans and key amenities.

Large RV Rental

The RV in this offer is a 30 feet class C motorhome, the Thor Majestic 28A. This motorhome offers up to 7 sleeping spots. Among the amenities provided with this RV are:

• Air conditioning.
• Shower & freshwater toilet.
• Gas cooktop.
• 4KW generator.

A thing that Cruise America also lists among the comfort features of this plan is pet friendliness. This actually is a feature of all the rental plans, and it is among the things that we like about Cruise America. With peer-to-peer rental, not everyone is going to allow you to bring along pets.

Cruise America also allows towing with their 30 feet class C motorhomes. However, there are certain limits to towing:

• Cruise America doesn’t provide hook-up services or towing equipment.
• The towing weight needs to be within 2,500 pounds of tow weight restrictions.
• A daily towing charge is imposed if you tow a vehicle to Cruise America’s RVs.

Keep in mind that before rental, Cruise America requires that you declare the intention to tow prior to departure from a rental center.

Cruise America also allows customers to attach a bike rack to the receiver hitch free of charge. The customer needs to again let the rental center know about the intention of mounting a bike rack so that the RV’s locking pin can be removed.

Standard RV rental

With Standard RV rental, you get a 25 feet Thor Majestic 23A class C motorhome.

The amenities are very similar between the Standard and Large RV rentals. One difference should be noted though – at the moment of the review’s writing, Cruise America provided customers with generators only in the US, so do keep that in mind if you want to rent an RV from them in Canada.

Aside from that, 25 feet RVs sleep up to 5 people.

Compact RV rental

With the Compact RV rental option, you are getting a 20 feet Thor Majestic 19G motorhome. The RVs in this plan offer up to 3 sleeping spots.

Like it was with the Standard RV rental plan, Cruise America only provides US customers with RV generators. And aside from some differences linked to the smaller size – like smaller water or fuel tank sizes – the Compact RV rental doesn’t differ from the previous two options.

Truck Camper RV rental

With the Truck Camper rental, Cruise America basically provides you with a Ford F-150 truck with a truck camper mounted on top. Aside from the much smaller size, one crucial difference in this option is that the RVs don’t include a generator, as well as can’t be used for towing.

On the other hand, the interior amenities in the Truck Campers are very nice, essentially corresponding to those of the previous rental options. And like the Standard and Compact RV rental options, you are getting 3 sleeping spots out of this thing.

RV rental rates

Compared to peer-to-peer renting, Cruise America certainly offers a couple of good things for the money. However, there are also some downsides that you should know about. Cruise America’s payment system is a bit convoluted compared to peer-to-peer renting, and there’s a lot to know about.

One thing that we and many other people dislike about Cruise America is the variety of fees they impose, as well as the variety of upsells they offer.

Aside from that, what we personally don’t like is that Cruise America has all the fee info scattered throughout their website instead of having it easily accessible in one place. Not only that, but we actually had to go to third-party websites to get some of the fee information.

Overall, here’s what you will have to pay for when renting from Cruise America:

• Reservation deposit.
• Nightly fee.
• Mileage fee.
• Environmental fee.

In addition, there are some charges that you may or may not need to pay:

• Generator fee if you use the RV generator.
• Early Bird Departure Special fee.
• Optional kit fees.
• De-winterization fee.
• Towing fees if you use the RV for towing.
• Certain penalties for failing to comply with the rental conditions.

As you can see, Cruise America has many service fees, and this is a big reason why people prefer to opt for peer-to-peer rental services. If you will indeed be renting an RV from Cruise America, we’d advise you to find out about all the possible fees directly from them since we may have missed something, and things may change over time.

Cruise America requires that all the payments be made with Visa, MasterCard, and American Express credit cards. In the US, they also accept Discover Cards. The credit card needs to bear an imprint of your name that matches the driver’s license. The cardholder is required to be listed on the contract as the primary renter or an additional authorized driver.

Upon the return of the vehicle, Cruise America accepts stored value/prepaid/gift cards.

Now, let’s overview all the aforementioned charges one by one.

Mandatory fees

The very first thing you are going to pay for with Cruise America is deposits. Cruise America requires you to make two kinds of deposits – a $300 reservation down payment and a refundable $500 security deposit.

The reservation down payment will be applied toward the rental charges. As for the security deposit, it is used to cover any excess charges that occur during the trip. Upon return, extra charges are balanced against the security deposit.

If you didn’t use up the $500 security deposit, Cruise America will issue a credit to cover the refund. If you aren’t using a credit card, Cruise America will issue a check and send to your home address. Cruise America doesn’t do cash refunds.

Speaking of cash, the $500 security deposit needs to be paid with a credit card. If you are using any means other than a credit card, the security deposit charge will be $1,000. Keep this in mind in order to avoid quite expensive surprise costs.

A thing to note is that for certain rental applications like Bonnaroo or Burning Man, Cruise America may impose increased charges at their own discretion. In addition, they may require you to make a full prepayment in advance for rental events like auto race events, music festivals, or gatherings in remote areas.

Per-night fees

Cruise America imposes per-night fees which vary from season to season. On average, it seems that the nightly fee is around $90-100. It may be lower or higher depending on the season.

Given that Cruise America rents out RVs for at least 7 days, your fees per night will likely quite easily exceed the $300 down payment deposit.

Cruise America calls their daily rental rates Flex Rates since they vary over time, and sometimes quite significantly. If you book an RV early and there are plenty of them available, the daily rental rate will be lower for you.

If you need a change after booking and confirmation (aside from changing party size and adding pre-paid items), the rate will be recalculated using the most current Flex Rate. This Flex Rate will be compared to the Flex Rate that you’ve booked an RV with. The higher rate of the two will be selected as a new Flex Rate.

Mileage fees

Aside from a nightly fee, Cruise America applies estimated mileage charges to your rental in advance. Mileage charges are per night based on 100 miles for round-trip rentals and 250 miles for one-way rentals. In other words, you will be charged 100 miles per day with round-trip rental and 250 miles per day for one-way rental.

At the end of the rental, you will be refunded if you’ve driven fewer miles than you’ve paid for. Conversely, you will be charged $0.35 per mile if you have exceeded the estimated mileage.

Cruise America offers pre-paid mileage packs as well – the 100-Mile Package for $28, 500-Mile Package for $140, Unlimited Miles Package for $750, and Unlimited Miles Plus Package for $1000.

The Unlimited Miles Plus Package includes unlimited mileage, one personal kit for each passenger, one vehicle departure kit, and unlimited use of the RV generator for 21 days. Past 21 days, Cruise America will charge you with $29 per day. The same applies to the Unlimited Miles Package.

All the costs above are excluding taxes. Since these will likely depend on the area you will be renting the RV from, it is difficult to say how much tax you will have to pay.

Environmental fee

Cruise America imposes a $5 environmental fee per rental. As Cruise America writes, this fee’s purpose is to offset a “wide range of environmental expenses” associated with the proper disposal of shop waste, filters, tires, batteries, etc.

Optional fees

Generator fees.

Cruise America also imposes a generator fee of $3.50 per hour. This fee will be collected upon return based on the onboard running time meter. There is also an option of purchasing unlimited generator usage at an $8 daily rate.

Keep in mind that the generator is not required for normal RV operation, so you don’t have to operate it while traveling. A generator will be required only if you decide to run the RV electrical appliances while on the road. You can power all the appliances at campgrounds with electrical supply systems.

Early Bird Departure Special fee

Cruise America offers an optional Early Bird Departure Special for a $350 fee. The Early Bird Departure Special allows you to depart from a rental location as early as 9 AM instead of the regular 1 PM.

You will then need to return the vehicle at the specified date between 9 AM and 3 PM. Regular renters need to return the vehicle by 9 AM and in no case later than 11 AM.

The Early Bird Departure Special needs to be reserved at least 30 days in advance and prepaid. In addition, keep in mind that Sunday departures/returns aren’t allowed.

Optional kits

Cruise America also offers a couple of optional kits for borrowers. These kits are the Vehicle Provisioning Kit and the Personal Kit.

The Vehicle Provisioning Kit includes kitchen-related items like bows, forks, knives, plates, and many other things. The Personal Kit includes items like bath & dish towels, pillows with pillowcases, etc.

The Personal Kit costs $60 per person, while the Vehicle Provisioning Kit costs $110 per vehicle. All items must be returned clean to Cruise America.

De-winterization fee

In locations with colder winter weather, Cruise America winterizes their motorhomes from around mid-October to late March. When winterized, you cannot use the RV’s water and holding tanks. Due to this, if you chose to have the motorhome de-winterized, you will need to pay an up to $40 fee.

Towing charges

If you plan to tow a car or boat behind the motorhome, keep in mind that Cruise America imposes towing charges of $25 per night.

Aside from the charges we’ve described above, there are certain penalties that borrowers will need to pay should they fail to comply with the rental terms.

These penalties include, but aren’t limited to, the following:

• Housekeeping charges of up to $250 for returning an RV uncleaned.
• Reservation changes are charged at $50 per change from second and subsequent reservation changes. The first change is free of charge.
• Dump charges of up to $50 for not emptying the RV holding tank prior to returning the vehicle.
• The RV is overdue after 11 AM on the return date. If you fail to return the vehicle on time, you will be charged a fee of $25 per hour after 11 AM of the return date.
• You are responsible for any damage or equipment loss, except mechanical wear. The penalty for damage or equipment loss is limited to $1,500 per occurrence or incident.
• $200 – 46 days or more prior to departure.
• $600 – 16-45 days prior to departure.
• $850 – 8-15 days prior to departure.
• $1050 – 1-7 days prior to departure.
• Full rental charges – departure day and no-shows.

Cruise America rental deals

Cruise America from time to time offers rental deals and discounts. For example, for departures between September 4, 2019, and December 31, 2019, from any of Cruise America’s North American rental centers, a mileage rate reduction of 50% applies. Another deal is 300 free miles for departures by December 31, 2019, in the US.

Offers are typically not combinable with others, but they do offer some remarkable value. These were examples of deals available as of June 2019, but Cruise America will surely introduce others in the future as well.

How Cruise America handles RV maintenance & breakdowns

Overall, it seems that Cruise America keeps a good eye on their RVs. They appear to be quite strict when it comes to RV condition, so you could be sure that the RV you are renting from them is in a good state.

But for cases when the rented RV breaks down, Cruise America offers nice support to the clients.

Roadside assistance & repair reimbursement

In the event of mechanical breakdown on the road, Cruise America provides the around-the-clock Travelers Assistance Hotline. For authorized repairs, your expenses will be reimbursed by Cruise America. Alternatively, Cruise America may directly pay for the repairs.

According to the conditions of Cruise America, any vehicle service expense over $75 requires authorization from Travelers Assistance, where your problem will be documented in a customer service log.

For repairs costing under $75, you may have repairs done, but you will need to keep the receipt with you for reimbursement. Rental centers will reimburse receipts under $75 without a service log. If a repair service costing over $75 isn’t documented by Cruise America, you will not be provided with a reimbursement.

Aside from that, engine battery jump-starts require approval from Travelers Assistance, so keep that in mind.

Long service time reimbursements

If as a result of a breakdown the RV is in repair for 12 hours or less through no fault of yours, Cruise America may refund you a portion of the daily rental rate. If the repair requires more than 12 hours, certain living/transportation expenses may be reimbursed by Cruise America as well. However, you will need to immediately report the breakdown to Cruise America.

Cruise America provides up to $30 a day per party for transportation expenses and up to $30 a day per person for lodging. Total provisions are limited by Cruise America up to $3000 per tour. To receive reimbursement, you will need to provide all receipts for your expenses.

In certain cases, Cruise America does not reimburse for repairs, transportation, and lodging. Cruise America does not cover expenses associated with the breakdown of the RV generator, AC unit, refrigerator, microwave, appliances, and cruise control since these aren’t needed for the basic operation of the RV.

In addition, Cruise America doesn’t reimburse damage caused by collision or accident. Plus, failure to call Travelers Assistance immediately after a breakdown will make the reimbursement void.

There are certain travel restrictions as well. The areas that fall under Cruise America’s restrictions are:

• Death Valley and other desert areas.
• Alaska and Manhattan, New York City, in the US.
• Yukon, Northwest Territories, and Newfoundland in Canada.

If issues occur in specified areas, Cruise America coverages will not apply. In fact, you may be held responsible for all vehicle damages associated with driving the RV in the restricted areas.

Aside from that, Cruise America prohibits entry of their RVs to Mexico, so be mindful of that.

How Cruise America handles tolls and traffic violations

Cruise America also has specific procedures with regard to tolls and parking/traffic violations.

Cruise America has a policy for All-Electronic Tolling. If you didn’t know, with All-Electronic Tolling, the picture of a vehicle’s license plate is taken and then used to determine who will be billed.

In some cases, a process called reassignment is utilized by Cruise America. The company basically transfers your information to the relevant tolling authority. Then, you will have to handle the fees yourself.

For other cases, Cruise America will pay the tolling authority directly. However, Cruise America will impose a $10 administrative fee on you and charge the credit card you used for rental. The administrative fee is per rental.

For other tolling services like EZ Pass lanes or Fastrack, it will be your responsibility to use a corresponding transponder in order to avoid any fees or penalties.

Parking/traffic violations

Cruise America handles parking and traffic violations in a similar manner to tolling. However, in cases where they pay the fines for you, you will be charged a $35 administrative fee per rental.

At rental return, you will be responsible for reporting and paying for any parking or traffic violations. If you fail to report a parking/traffic violation at return, Cruise America will charge an administrative fee of up to $250.

Cruise America rental coverage

A very nice thing about Cruise America is that they offer coverage options for their customers in case of accidents or mechanical breakdown. We’ve overviewed mechanical breakdown coverage above, but there’s more to the coverage provided by Cruise America.

All in all, Cruise America offers:

• Up to $1 million Supplemental Liability Insurance (SLI) against claims made by third parties for property damage or bodily/injury caused by the operation of the RV. There are certain exclusions to the SLI, a part of which is contained in the rental contract.
• Expense reimbursement of up to $3,000 in case of long service times, which we overviewed earlier.
• Responsibility of up to $1,500 for vehicle damage or loss per occurrence. If you do not abide by the terms of the rental contract and fail to promptly report any incident, you will be fully responsible for the damage or loss of the RV.

RV departure & return at Cruise America

The RV departure time at Cruise America begins at 1 PM. For Early Birders, as we mentioned above, the departure starts at 9 AM and ends at 12 PM.

A common point of complaint among users of Cruise America services is that it can take several hours before you actually leave the rental center. Early Birders may be able to avoid waiting for hours, but they aren’t insured from it as well.

As for RV return, regular renters are required to return the vehicle by 9 AM and no later than 11 AM. As we mentioned above, Cruise America imposes a $25 fee for each hour past 11 AM. At the same time, no refunds will be made if you return the vehicle early or if you pick it up late.

For Early Birders, which we again mentioned earlier in the material, the return time is between 9 AM and 3 PM. Failure to return the vehicle in this time frame will incur an hourly $25 penalty.

Keep in mind that departure and return times on Saturday may vary because some Cruise America locations close earlier.

Customer interaction

Customer interaction is another area where Cruise America is notorious. If you look around for user reviews, you will find that quite a considerable number of people have complained about the customer support of Cruise America in various areas, starting from the quickness of service and ending with the inability of the company to resolve issues.

A testimony to this may be Cruise America’s frankly quite low BBB rating , which indicates how the company is expected to interact with customers. There have been so many complaints about Cruise America that BBB has even put alerts on the company profile page, indicating noticeable issues with customer service.

What we really think of Cruise America

With everything above in mind, we’d like to present to you the advantages and disadvantages of RV rental with Cruise America, as well as what we really think of Cruise America.

So, the advantages are:

• A good amount of information provided on the RVs.
• Well-maintained RVs.
• One-way and long-term rentals available.
• Pet-friendliness.
• Reimbursements for mechanical breakdowns and long maintenance.
• Quite advantageous deals.

What we didn’t like about Cruise America.

• The plentitude of fees makes rental quite pricey.
• Poor selection of RVs.
• The customer interaction isn’t always spot-on.
• Quite uneasy to find fee information.
• The minimum rental period is 7 days.

As a corporate RV rental company, Cruise America isn’t going to provide you with much flexibility. They have a mechanism that works and doesn’t really take into account your specific needs, unlike peer-to-peer rental platforms.  You have limited options when it comes to fees and RV selection. Their customer service also isn’t spot-on.

On the other hand, they do have some benefits like one-way rental, a comprehensive reimbursement policy, and occasional deals. So we can’t say that Cruise America is a bad place to rent an RV from.

In the end, we’d say that those who want to quickly rent an RV may want to go for Cruise America since it has an established policy that is designed to ensure hassle-free rentals. But if you want flexibility and don’t mind spending a lot of time finding the right RV, you’d want to go for a peer-to-peer platform.

If you’d like to see how Cruise America is rated against other RV rental companies you might want to check out our review of the best RV rental companies .

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Cruise America Review: Why You Shouldn’t Rent From Them

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There is nothing better than cruising on the open road in your RV. You get to experience unique areas of the country, take in picturesque views, and spend quality time with the ones you love. A successful road trip is one without worry or inconvenience. You should be able to go at your own pace and experience life the way it should be.

Table of Contents

About the company, pros and cons of cruise america, the rv rental process at cruise america, cruise america available rental inventory, cruise america pricing, cruise america insurance coverage, cruise america roadside assistance, cruise america cancellation policy, cruise america customer service.

Half the battle is booking your trip and interacting with the company that rents out the RV. In this article, we provide insights into the quality, operations, customer care, and rental experience with Cruise America . There are both good and bad things about the company, but ultimately, you’re better off going with a company like RVshare or Outdoorsy – two of our favorite RV rental companies .

Cruise America was founded in 1972 by a Florida native by the name of Robert Smalley Sr. He wanted customers to reap the benefits of an RV without experiencing the hefty price of purchasing one outright.

Cruise America is the country’s biggest RV rental companies with over 132 locations and 300 employees combined in the United States and Canada. The company is still family-owned because Smalley’s sons are fulfilling the positions of both the CEO and President.

While the sons lacked experience coming straight out of college, they learned from their father and have grown the company into what it is today. Their strategy is categorized as aggressive and proactive. The leadership tries its best to anticipate what the market says and then correct small issues before they become disastrous problems in the future.

While the Cruise America RV brand is well-known throughout the country, a big knock is that the company is growing faster than it can handle.

The shortened staff has weaknesses in the areas of maintenance and customer service. The maintenance team needs to work extra hard to have the vehicles ready for the next reservation, which can sometimes backfire. When it comes to customer service, an overwhelming amount of cause can sacrifice the joyous interaction that customers seek when renting an RV.

Because the company has a significant market share and presence, it can offer a better price than most of its competitors upfront. There are also promotions that customers can enjoy at certain times of the year, along with individual insurance advantages.

Here are some more benefits when renting from Cruise America RV:

• Competitive prices on the market due to a massive inventory and presence across the nation
• Special offers for early bookings for customers
• There are both 1- and 2-way travel options
• There is a $0 deductible option if the vehicle gets damaged
• Wide range of availability because of the massive fleet

Here are the drawbacks of the customer experience with Cruise America RV:

• If there are a lot of people renting at once, customer service can be extremely lacking during peak times
• There are limited models of RV (only three compared to 5-10 options with competitors)
• There are few unique options at the counter
• No airport or extra transportation options are available
• The company is closed on Sundays

The RV rental process with Cruise America contains a simple and straightforward interface. When you are on the rental page for the website, you can check the potential pricing by merely typing your city, state, departure, and arrival dates.

There are sections to browse the different types of RVs, and it lists what is included with each. You can also browse from a list of rental locations, which notify you of the inventory selection. The downside is that the choice is somewhat limited in most parts of the country. You are not guaranteed to always find the model you want because of your location.

The rental page also gives you a quick snapshot of the different rental deals, including half-price miles, 20% off in Canada, enjoying a free night on the company, and other one- and two-way specials. The company also offers you free insurance, a 110-point inspection, and 24-hour emergency services.

Once you fill out your information, select the RV you want, and pass a background check, the company gives you a pickup delivery time and location. This time does not always get honored, however. There have been multiple cases of people who did not receive the RV on time and were heavily delayed for their trip.

The pickup and drop-off time windows are also very narrow. You can only drop off the vehicle between 9 and 11 am, and there is a late fee of $25 per hour if you do not return the RV during this time window. Customers are also held liable for any mechanical damage because of “negligence” during operation, which ends up turning into a “he said, she said” battle if it comes down to it.

The main thing that Cruise America needs to fix here is to budget more time in between rental centre appointments. That way, people are guaranteed to leave when they plan to. An increase in maintenance and customer service staff can also help keep customers satisfied during peak times of the year.

The rental inventory with Cruise America is somewhat limited. Many customers also complain that the RVs are never stocked with any necessities, even toilet paper, and coffee pots. Below are the following options for RV rentals with Cruise America:

• Large RV: holds a maximum of 7 people and is a traditional motorhome with self-sustaining features for a family-sized unit
• Standard RV: holds a maximum of 5 people
• Compact RV: allows for a maximum of 3 people, with a rear kitchen and all amenities featured in a larger unit
• Truck Camper: this rental option is connected to an F-150 truck, which makes it easy to transport for beginner-level renters

While Cruise America’s prices are manageable because of the size of the fleet, some extra fees are not included in the rent price. There is a generator fee of $3.50 per hour that is collected at the end of the trip, which can add up and bill you twice. If the interior of the vehicle is still dirty, the company has the right to assess a charge of $250.

The renter is also required to empty the holding tank before returning the RV, which could mean an extra charge of $50 if this is not done. An environmental fee is also tacked on at the end. Overall, there are a lot of backend charges that cause headaches later, but here is a list of prices for the different models:

• Large RV: approximately $90 per night
• Standard RV: between $80 and $165 per night
• Compact RV: between $65 and $150 per night
• Truck Camper: between $55 and $140 per night

The insurance coverage for renters might be one of the high points of the company. The company provides coverage policies in the three different sections, which are over the smallest amount of automobile coverage against a 3rd party.

The details in the rental agreement are highlighted by Supplemental Liability Insurance, which provides liability insurance under $1,000,000 for rentals in the United States. There is also a maximum responsibility of up to $1,500 in the event of vehicle loss or damage. Lastly, there is a plan for expense reimbursement of up to $3,000 if there is a breakdown mechanically.

Cruise America offers a 24/7 roadside travelers assistance number that all people can call. While they can be timely and responsive to your needs during the slower seasons, the busy times are a different story. There are unfortunate stories about people who had to wait up to 5-6 hours for a tire repair because the company did not want to replace it right away with a higher-priced tire.

The cancellation policy is consistent and fair for customers with Cruise America, compared to its competitors. You can cancel and receive a full refund if you cancel at least a week before the start date. Any less notice than seven days will result in the forfeit of the initial reservation payment. There is also no refund on any one-way RV rental cancellations.

During the busy seasons, the customer service teams are often overwhelmed with a massive influx of bookings, which takes away from meaningful interactions. The staff is trained to be polite and courteous, but that is not always the case. They are sometimes inconsistent with delivering your RV on time, which limits your enjoyment.

As you can see, Cruise America has the infrastructure and fleet to deliver competitive prices with its listings. But turnover and staff support inconsistency hurt the company from a service standpoint. There are insurance coverages that help protect the renters, but there are many other hidden fees that can raise the cost of your trip, which gives you an unexpected financial surprise at the end. If you want to opt for a more traditional RV rental company, I think El Monte is a better deal than Cruise America.

If you want a more personable and smooth booking process with actual RV owners instead of a corporate company, check out  RVshare  or  Outdoorsy . Because an individual owner backs each RV listing, you are more likely to find better quality in the experience. The customer service team is also very competent and offers you unique solutions. You deserve to rent stress-free – good luck on your adventure!

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Mike leads research, writes, and keeps the site up and running. He's worked on upgrades to an old class A Winnebago, vans, and other homes - wherever they are.

Provisioning Kit - Optional Item

Per Person Kit - Optional Item

Petrol / Propane for Cooking and Heating (All fuel is at your expense.) Your vehicle at departure will contain a minimum one-quarter tank of petrol (gasoline) and adequate propane for appliance use. You may be charged a deposit for fuel included at departure, depending on local circumstances. Return fuels at the same level for refund of deposits. At the Rental Center, you will be given directions to the nearest fueling stations. There are no warranties concerning fuel consumption rates while en route. Child Restraint Seats & GPS - Not Provided by Cruise America You must supply your own child restraint seats for transfers and while en route. GPS devices are not available to rent. You must bring your own or, alternatively, you can easily purchase one locally. Food, Bottled Water and Other Camping Items Please ask for a map or directions to nearby supermarkets for you to stock up on food and bottled water. Payment of Deposits / Charges: Security Deposit A basic refundable security deposit of USD $500 and the use of a credit card to pay for all local charges and deposits is required at departure. Upon vehicle return, all extra charges are balanced against the security deposit and a credit will be issued to cover the refund. Cash is not accepted for security deposits or any additional charges at departure.

Burning Man Departures Please note that all Burning Man departures from select locations will require a increased Security Deposit of USD $1,000, in order to ensure our vehicles are returned in the same manner they are offered, ordinary wear and tear excepted. The Security Deposit of USD $1,000 (increased from “normal” Security Deposit of $500) shall automatically be collected at departure, for ALL rentals departing on the following days and from the following locations: 2024 / 2025 / 2026 Departure Dates: 21 August to 27 August 2024 / 20 August to 26 August 2025 / 19 August to 25 August 2026 Security Deposit: USD $1,000 Locations: All locations in California, Nevada, Washington, Oregon & Utah.

No Exceptions will be allowed

Mileage Charges Your itinerary will determine estimated travel miles. If you have not pre-paid to your tour operator for mileage packs, estimated travel miles are payable at departure. Upon vehicle return, any additional miles/kms over prepaid miles are charged at the per mile/km rate. There are no refunds for unused miles. Mileage Rates at Departure / Return: USD $0.3 9 Per Mile Kit Charges Vehicle Provisioning Kit USD $125 per kit Per Person Kit USD $75 per kit Generator Charges If you choose to operate the gasoline-powered 110-volt generator, extra charges will accrue at $3.50 per hour as determined by an installed running time meter. Or, unlimited usage may be prepaid or purchased at departure at a rate of USD $8 per rental day. The generator is not required for normal vehicle operation. Camping Chairs Camping chairs are available for USD $12 per Rental. However, due to the cyclical nature of our business, we cannot guarantee availability of camping chairs 100% of the time. During high volume rental periods, we may be unable to provide chairs. In this case, we will provide clients with instructions on where to find reasonably priced alternatives. One-Way Rental Fees One-way fees between rental locations within the USA are allowed and will vary in cost from $350 to $750 depending on pick up location and routing. Your tour operator will advise the rate applicable to your one-way choice at the time of booking. Taxes All rental charges are subject to sales tax by law. In some cases, taxes will not have been collected on items pre-paid to your tour operator, therefore these unpaid taxes will be collected directly from you at departure, at rates prevailing at the Rental Center at time of departure.

Cancellation Conditions (round trip rentals) 46 days or more prior to departure - USD $200 16 to 45 days prior to departure - USD $600 8 to 15 days prior to departure - USD $850 1 day to 7 days prior to departure - USD $1,050 Departure day / No Shows * - Full Rental Charges * Reservation “no-shows:” A client failing to arrive on departure day or who declines vehicle at departure is classified as a “departure day” cancellation.

Cancellation Conditions (one way rentals) 46 days or more prior to departure - USD $600 16 to 45 days prior to departure - USD $1,000 8 to 15 days prior to departure - USD $1,500 1 day to 7 days prior to departure - USD $1,900 Departure day / No Shows * - Full Rental Charges * Reservation “no-shows:” A client failing to arrive on departure day or who declines vehicle at departure is classified as a “departure day” cancellation.

Amendments - Reservation Changes The first change only is at no charge. This first change may involve several aspects of the reservation (party size, items prepaid). The second and subsequent changes are at USD $50 per aspect, per change. As usual, reservation changes are subject to availability and Flex Plan Reservation Change Rules where the higher flex rate shall apply.

Vehicle Departure - Leaving the Rental Centre: Time of Departure - Regular Renters Vehicle departure time begins at 1:00 PM (13:00 hours), however please note, if you are departing on a Saturday, times may vary as some locations close earlier. This policy is similar to the “check-in” policy at a hotel. Your actual departure time will vary. There are no refunds for late pick-ups. Time of Departure - Early Birders With pre-purchase of Early Bird Departure Special, vehicle departure time runs between 9:00 AM (09:00 hours) and Noon. Vehicle Acceptance You will be required to sign a Vehicle Acceptance / Service Satisfaction form listing the condition of the vehicle, to ensure you depart in a vehicle cleaned to your standard which is in good working order, with complete kits, adequate propane tank, empty waste tanks and an appropriate gasoline level. Be sure to have any items corrected prior to departure if you are not happy. While En Route: We Provide a Travelers Assistance Hotline 24-hours a day 7-days a Week ... For concerns that clients may have, whether mechanical breakdowns, service problems, or holiday impairment, the client MUST call the (800) 334-4110 number. A call to the departure rental center is not recommended. Please note that availability of a toll-free number for Travelers Assistance on a 24-hour 7-day a week basis is unique to Cruise America. If the client calls Travelers Assistance they should have the Renter Assistance Guide in hand. The Travelers Assistance representative will refer to specific pages within the guide.

Renter Assistance Guide The Renter Assistance Guide discusses operation of all features of motorhome operation. Important instructional information is included in the Renter Assistance Guide. You are responsible for reading the Renter Assistance Guide thoroughly. This Guide will also advise what to do in the case of an accident or any damage that may occur to the motorhome, as well as tips regarding the use of included safety equipment. This is the first place you should look if there is a problem

The Renter Assistance Guide (English or German) is included with each motorhome rental, please Contact US so we may send you a copy.

Accidents / Collision In the event of an accident, you must notify Travelers Assistance immediately from the scene of the accident (see phone number above). You will be given instructions on how to proceed. You must also obtain a police or bench report. If you are unable to obtain a police report at the scene of the accident, you must go to the local police station and obtain a bench report. We will accept either report. Ferry Restrictions Ferry reservations can be dificult to manage during high season. We recommend you make a reservation for at least a 30 foot vehicle on the ferry, irrespective as to the size of the motorhome reserved, to avoid problems due to possible upgrades.

Travel Restrictions Coverages are invalid if problems occur in the following areas and all recovery expenses are at the client’s own cost. Violations of these restrictions void damage waivers and may subject you to liability for all vehicle damages including to tires, towing charges and other related expenses as a result of a breakdown associated with operating in these areas. Clients should consult with departure location personnel for complete information on travel restrictions and local circumstances at the time they collect their motorhome. Alaska, Yukon and Northwest Territories & Newfoundland Travel on all public and/or numbered roads is permitted. Travel on non-public roads, unpaved back roads, trails and the like – commonly called ‘logging roads’ or on any surface subjecting the vehicle to unreasonable damage or road hazard is prohibited. Clients may receive further information from Cruise America regarding seasonal travel restrictions as well. We reserve the right to restrict travel, dependent on current road conditions. Death Valley and other Desert Areas Vehicles are allowed to operate in Death Valley and other desert areas, however, extreme caution must be observed . Clients visit these areas at their own risk and are thus responsible for all recovery and other charges. During certain periods these areas are not habitable and could pose a danger to the driver and passengers. Manhattan, New York City Due to restrictions on vehicle heights, propane gas and parking, vehicles with propane are not permitted in Manhattan and are not permitted to travel through any underground or underwater tunnels. Mexico Travel the United States border into Mexico in a Cruise America vehicle is strictly prohibited. Winter Warning Vehicle operating systems are not fully operable during subfreezing temperatures. Check the Renter Assistance Guide for winter operations but be aware that in Canada and northern US cities, vehicles are likely to have anti-freeze in holding tanks meaning that vehicle water facilities will not be available to you. Click here for more information 34kb PDF Refueling and Servicing You must turn off engine and all ignition sources including gas appliances, refrigerator, hot water heater, stove, furnace, etc. each time you refuel. You are responsible for checking and maintaining engine oil, fluids, tire pressure, and coolant levels at each refueling, as well as reporting mechanical failures immediately. You may be held responsible for mechanical damage if you fail to do so. Breakdown Assistance and Repair Reimbursement During a motorhome vacation some aspects of the vehicle or coach systems may fail or be impaired. Our objective is to get you back on the road as quickly as possible. If a mechanical breakdown should occur, Cruise America will assist you to secure over-the-road maintenance from reputable service providers. All repairs require authorization by phone from Travelers Assistance at (800) 334-4110 who will document your problem on a customer service log. Tools for vehicle repair are not provided.

Your expenses for authorized repairs will be paid directly by Cruise America or you will be reimbursed upon presentation of receipts. Any vehicle service expense over USD $75 requires a call to Travelers Assistance 1-800-334-4110. If the cost is under USD $75 you may have the service completed, but you must keep the receipt for reimbursement. Rental centers are authorized to reimburse receipts up to USD $75 without a customer service log. Engine battery jump-starts require Travelers Assistance approval in advance. Travel Expense Reimbursement In the event the vehicle is in breakdown repair for 12 hours or less, through no fault of yours, our responsibility to you is limited to a refund of the daily rental rate or portion thereof. Radio, air conditioning, refrigerator, generator, microwave, appliance and cruise control malfunctions are not considered breakdowns and no refunds are available for repair time to these items. In the event of a mechanical breakdown that is immediately reported to Travelers Assistance and requires the vehicle to be in repair for more than 12 hours, certain living/transportation expenses are reimbursable.

Living / transportation expenses are not covered in cases of radio, air conditioning, refrigerator, generator, microwave, appliance, and cruise control malfunctions since these are not necessary for basic operation of the vehicle. Expense reimbursement is void in case of collision, accident, or failure to call Traveler’s Assistance immediately. These provisions provide up to USD $30 per day per person for lodging and up to USD $30 per day per party for transportation expenses. Total provisions are limited up to USD $3,000 per tour. You must present all receipts for a refund of expenses.

Damage to Vehicle / Your Financial Responsibilities: Damage to Vehicle - Breach of Terms & Conditions of Rental Contract - Your Responsibility If the Rental Contract is breached or if you fail to secure a police report, or if you engage in prohibited uses, you are responsible for any and all loss of or damage to the vehicle from any cause, regardless of fault and all related expenses. Damage to Vehicle - Your Responsibility The Customer only has responsibility for up to only $1,500 deductible per incident regardless of fault for vehicle loss or damage per occurrence, provided they abide by the Terms & Conditions of the Rental Agreement, report promptly in case of an accident or vehicle damage, and avoid prohibited uses. Insurance: ** New Information - Insurance **   (Effective for all departures 01 February 2025 and later) Auto Liability Cruise America maintains third party liability protection coverages on its rental vehicles of USD $10,000,000 against claims of bodily injury and property damage brought against the company as a result of the operation or use of its vehicles. This covers Cruise America as a company only.Basic minimum statutory auto liability coverage is included in the rental rates on a secondary basis. All coverages are subject to the Terms and Conditions of the Rental Contract.

In both the United States and Canada, the company provides Auto Liability coverage for your clients on a secondary basis for bodily injury, property damage and personal injury protection (PIP) as required by the inancial responsibility laws of the state or province in which an accident may occur , for claims made against the client and/or authorized drivers. The liability coverage is void if the rental vehicle is not operated safely in compliance with all applicable laws and regulations and in compliance with all terms and conditions of the Rental Agreement. Supplemental Liability Insurance (SLI) – Included with USA Rentals SLI provides excess liability coverage up to a total of USD $500,000 combined single limit of coverage per occurrence against claims made by third parties for bodily injury, death, and/or property damage caused by operation of the vehicle. EXCLUSIONS APPLY. A partial list is contained in the Rental Contract. Please check at departure.

Damage Responsibility As a result of including insurance in the pre-paid rate, we have been able to vastly improve both the coverage for your client and the simplicity of the transaction. Your client only has responsibility for up to only USD $2,500 deductible per incident regardless of fault for vehicle loss or damage per occurrence, provided they abide by the Terms & Conditions of the Rental Agreement, report promptly in case of an accident or vehicle damage, and avoid prohibited uses. Cruise America also offers a product to our mutual clients called “Zero Damage Plan.” Zero Damage Plan (ZDP) can be purchased at the rental counter and enables renters to reduce their responsibility for loss of or damage to the vehicle from $2,500 to zero ($0). ZDP provides peace of mind to many of our clients that have expressed an interest in an option for further reducing their damage responsibility while on rent. ZDP is available for a nominal nightly fee and can be purchased in advance if elected accordingly or at the rental counter. The current price is USD $19.95 per day up to a maximum of 30 days (USD $598.50). For longer rentals there is still coverage but no additional daily fee. Coverage Summaries – USA Departures Provided you abide by the Terms and Conditions of the Rental Agreement, report accidents and/or damage promptly, and avoid prohibited vehicle uses, your coverages include:

• Auto Liability: Statutory and excess Supplemental Liability Insurance up to USD $500,000.  
• Vehicle Damage / Loss: Per occurrence or incident, only USD $2,500 of responsibility. You are covered for amounts in excess of USD $2,500 under most conditions.  
• Trip Reimbursement: Travel Expenses incurred as a result of mechanical breakdown up to USD $3,000 per tour.

-------------------------------------------------------------------------------------------------------------------------- Effective for all departures from 01 February 2025 and later

Auto Liability Coverage Scope: In both the United States and Canada, Cruise America provides statutory auto liability coverage for the rented vehicle/equipment. This coverage is designed to protect the renter against third-party claims for bodily injury and property damage. Coverage Limits: The limits of this liability coverage are set according to the financial responsibility laws of the state or province where an accident occurs. This means that the coverage amount can vary, reflecting the minimum required by local laws.

Responsibility for Loss or Damage to RV Renter's Financial Responsibility: When the vehicle/equipment is used in accordance with the terms and conditions of the Rental Agreement, the renter’s liability for loss or damage to the vehicle from any cause (regardless of fault) is capped.

Damage Responsibility Cap: The maximum amount the renter would be responsible for is USD $2,500 (plus applicable taxes) per occurrence. This cap provides renters with a clear understanding of their maximum financial exposure in case of damage or loss of the vehicle/equipment.

Permitted Use: It is crucial for renters to use the vehicle/equipment within the boundaries set by the Rental Agreement to ensure this cap on liability applies. Violations of the agreement could potentially lead to greater financial responsibility for the renter. Supplemental Liability Insurance (optional) What is Supplemental Liability Insurance (SLI) ?: SLI is an optional insurance coverage for renters of vehicles, in this case, RVs from Cruise America. It offers additional liability coverage beyond the basic liability limits that come standard with the rental. Here’s what it covers:

Excess Liability: SLI covers the difference between the basic liability coverage provided by Cruise America and up to a USD $500,000 limit for damages related to bodily injury (including death) and property damage to third parties.

Uninsured/Underinsured Motorist Protection: It also covers damages caused by drivers who are uninsured or underinsured, up to the USD $500,000 limit, filling the gap between the statutory minimum and the limit of the SLI coverage.

Electing Coverage: SLI can be pre-purchased based on the various options given in the 2025 Tour Operator Contract / Questionnaire or directly at the rental counter. Clients can also choose to add SLI coverage when they sign their Rental Agreement.

Cost: The cost of SLI is based on a nightly fee, applied to each full or partial night of the rental. The specific fee is to be determined (TBD) and will be detailed in the Rental Agreement.

Not Mandatory: Purchasing SLI is optional and is not a requirement for renting an RV from Cruise America.

Zero Damage Plan (optional) What is the Zero Damage Plan (ZDP) ?: ZDP is a plan available to renters of Cruise America RVs that absolves renters from the financial responsibility for damage or loss of the rented vehicle/equipment, assuming compliance with the terms of the Rental Agreement and applicable laws. Specifically, it means: No Financial Responsibility: Should the RV or any rented equipment from Cruise America be damaged or stolen, the renter who has opted for ZDP will not be responsible for the costs of repair or replacement, given that the damage or loss did not result from prohibited uses. Exclusions Apply: It is important to note that ZDP only covers damages or loss not resulting from prohibited activities or uses as outlined in the Rental Agreement or contrary to any applicable laws. Cost and Coverage Limit: ZDP can be added to the rental for a daily fee of USD $19.95, with a maximum chargeable period of 30 days, totaling USD $598.50. For rentals extending beyond 30 days, the coverage continues without additional daily fees. Election Process: Renters can elect to include ZDP in their rental package either in advance, as per the options available in the 2025 Tour Operator Contract/Questionnaire, or directly at the rental counter at the time of pickup. Voluntary Purchase: Opting for ZDP is entirely optional and not a prerequisite for renting an RV from Cruise America, whether in the United States or Canada.

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Vehicle Return: Vehicle Return Time - Regular Renters Vehicles are to be returned by 9:00 AM (09:00 hours) and in no case later than 11:00 AM (11:00 hours). Vehicle Return Time - Early Birders With pre-purchase of Early Bird Departure Special, you must return vehicle to Rental Center between 9:00 AM (09:00 hours) and, in no case later than, 3:00 PM (15:00 hours) unless you are returning on a Saturday. Please note Saturday times may vary, as some locations close earlier. Vehicle Return Late Fees / Charges A fee of USD $25 per hour will be charged for each hour that the vehicle is overdue without permission. You agree to return vehicle in the same condition as it was received, excluding normal wear and tear. Depending on local conditions, a cleaning and/or waste tank evacuation fee may be assessed at vehicle return up to USD $150. You will also pay for damages or loss of equipment. There are no refunds for early returns.

Tolls - Parking / Traffic Violations Please be aware that the implementation of All-Electronic Tolling is becoming more and more prevalent in many popular areas of the USA and Canada. "All-Electronic" Tolling means the traveler using these roads has no option to pay local tolls with cash. Instead, a picture of the vehicle's license plate is taken and used to assess toll charges. Clients of Cruise America are responsible for the payment of these charges. THE FOLLOWING IS AN EXPLANATION OF HOW CRUISE AMERICA WILL HANDLE THESE CHARGES. In some cases, a process called "Reassignment" is allowed and is utilized by Cruise America. In this process, Cruise America transfers the client's information, including name and home address, to the relevant tolling authority. The relevant tolling authority bills the clients directly and no further correspondence with Cruise America takes place. The client must resolve the outstanding tolls and/or fees directly with the tolling authority. The advantage for the client in this process is the avoidance of any administrative charges by Cruise America. For all other cases, Cruise America will pay the tolling authority or road agency directly. We will add a USD $15 administrative fee and charge the client's credit card used for the rental. Please note our administrative fee is per rental, not per violation. Special Note: Please be aware of the difference between automated tolling and services such as Fastrack and EZ Pass lanes. Using Fastrack and EZ Pass lanes without the corresponding transponder will result in punitive fees in addition to the regular toll rates. Fees in these cases can often be as high as USD $25 - USD $100 per violation. It is the client's responsibility to avoid using these lanes under all circumstances in order to avoid such fees. Finally, fines for parking, red light, speeding and other trafic violations are treated similarly to the above, however, the administrative fees charged by Cruise America in these cases is USD $50 per rental. Parking / Traffic Violations You are responsible for reporting and payment of all parking/traffic violations at rental return. Your credit card will be charged for any charges/fines/penalties issued to Cruise America in addition to an administrative fee of up to $250 as a result of your not reporting a parking/traffic violation at return. Return Transfers Transfers are not included in your prepaid rental charges. Return transfers are your responsibility. Only with pre-purchase of Early Bird Departure Special are return transfers to designated hotel areas or airport included with the fee. A late return will void our responsibility to you for return transfers. Return transfers are normally accomplished up to 4:00 PM (16:00 hours).

Shortening of Rental Period If a renter shortens their hire period by more than a week - it may be treated as a cancellation of the whole booking and a re-booking. This depends on when the amendment takes place and how many days of hire are being cancelled. Please ensure you always have travel insurance in place.

*Terms and Conditions are Subject to Change at any time*

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© 2004 US and Canada Travel - A Division of BTEC Travel Pty Ltd. Telephone: (+61 3) 9584 0896 Fax: (+61 3) 9584 0840   Toll-Free Australia: 1300 663 854 Office Address: By appointment at 28 Bear Street, Mordialloc, VIC 3195, Australia Mailing Address: PO Box 5309, Mordialloc, VIC 3195, Australia Licence Number: #32610  

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Terms and Conditions

1. introduction, 2. public health, covid-19 policies and procedures, understanding the risks, 3. making your booking, 5. law and jurisdiction, 6. the cost of your holiday, 7. changes by you, 8. cancellation by you, 9. insurance, 10. changes and cancellation by us, 11. unavoidable and extraordinary circumstances, 12. our liability to you, 13. complaints, 14. damage and behaviour, 15. conditions of suppliers, 16. special requests, reduced mobility, disabilities, medical conditions, allergies and children, 17. shore excursions and brochure information, 18. passports, visas and health requirements, 19. secure flight passenger data and advance passenger information, 20. financial security, 21. delay and deviation, 22. flights, 23. embarkation times, 24. fares and extra services, 25. documentation, 26. guests’ property and luggage restrictions, 27. overseas airport/port transfers, 28. indemnity, 29. travel sanctions and regulations, 30. use of guest likeness.

For the temporary Peace of Mind Cancellation Policy click here .

For the latest information on suspended sailings click here.

Terms and Conditions – Guest Ticket Contract

Click here to see the print version of the current applicable Terms and Conditions.

IMPORTANT NOTICE: Guests are advised to carefully read and review the Terms and Conditions of the Guest Ticket Contract set out below which affect your legal rights and are binding. The Guest's attention is specifically directed to Clauses 5 and 12 of the Terms and Conditions of the Guest Ticket Contract.

Guests are also advised to carefully read and review Clause 2 and our website at www.ncl.com/sail-safe which contain important terms, conditions, policies, procedures and requirements related to public health and COVID-19.

Acceptance or use of this Contract shall constitute the agreement of Guest to these Terms and Conditions.

(1) The following Terms and Conditions together with your specific booking information form the basis of your contract of carriage with NCL (Bahamas) Ltd. (also referred to herein as ‘NCL’), trading as Norwegian and/or Norwegian Cruise Line, a limited liability company incorporated in Bermuda, and are incorporated into the contract. Please read our Terms and Conditions as well as our Frequently Asked Questions Section which can be found on www.ncl.com , carefully as they set out our respective rights and obligations and important information. In addition, our COVID-19 policies and procedures (“COVID-19 Policies and Procedures”) are described in Clause 2 below and generally throughout this Contract and on our website at www.ncl.com/sail-safe . We reserve the right to revise or amend our COVID-19 Policies and Procedures as required or recommended by governmental agencies and health authorities in the US, and other jurisdictions where the Vessel calls. Our COVID-19 Policies and Procedures will be updated as needed and are available on our website at www.ncl.com/sail-safe . In the event of any conflict between our COVID-19 Policies and Procedures described herein and those described at www.ncl.com/sail-safe , the website policies and procedures shall prevail. All information is believed correct at time of publication but is subject to change.

(2) Your cruise holiday fare includes all meals in the main dining rooms, snack and buffet restaurants, entertainment on board ship (unless part of a dining entertainment production), numerous activities on-board, the use of many on-board facilities, detailed port briefings, port charges, departure taxes, baggage handling, and where part of your contracted holiday arrangements, flights, hotel stays (room only) and transfers between airport, hotel and ship (for flight inclusive cruises or where purchased at the same time as making your cruise only booking). Not included in your cruise holiday fare (unless otherwise specified at the time of booking) are drinks, service charges, gratuities relating to services, optional programmes or activities such as shore excursions or meals ashore (unless otherwise stated in the itinerary description), personal services, other items available on board, airport transfers where you have booked cruise only (unless purchased at the same time as making your cruise only booking) any charges (e.g. VAT) imposed on goods or services by local authorities whilst in port or within territorial waters and any other service not expressly included in your cruise fare. For further information, please see our Frequently Asked Questions section.

(3) Except where otherwise stated, these Terms and Conditions only apply to cruise only or cruise inclusive holiday arrangements and, where applicable, to the other services (such as airport transfers and other land arrangements) which you book with us before departure and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these Terms and Conditions to "cruise", "holiday", "holiday arrangements", "booking", "contract", "package" or "arrangements" mean such holiday arrangements unless otherwise stated. References to "departure" mean the start date of your holiday arrangements.

(4) Where you book cruise-only arrangements through a tour operator, your contract will be with that tour operator and not us. Your tour operator will be responsible for the proper performance of the contracted services subject to and in accordance with their terms and conditions and you will also be bound by the applicable obligations and limits set out in these Terms and Conditions of carriage. Where you book cruise only arrangements through a travel agent, your contract may be with us or with the travel agent depending on how your booking is made and whether you purchase other services such as flights from or through the travel agent in connection with your cruise. Where your contract is with your travel agent, their terms and conditions will apply together with these Terms and Conditions. For all cruises which involve international carriage (as defined by the 1974 Athens Convention referred to below), the provisions of EC Regulation 392/2009 on the liability of carriers of passengers in the event of accidents (which incorporates certain provisions of the 1974 Athens Convention Relating to the Carriage of Passengers and Their Luggage by Sea as amended by the 2002 Protocol ("Athens Convention")) and/or the Athens Convention as referred in clause 12 of these Terms and Conditions will apply to your cruise and the process of getting on or off the ship.

(5) Directive (EU) 2015/2302 of the European Parliament and of the Council on Package Travel and Linked Travel Arrangements will apply to your contract. Please consult the Directive as incorporated into the local law of your country of residence and for more information on your rights under this Directive please see the link https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32015L2302 .

(6) In these Terms and Conditions, “you”, “your” and “Guest” means all or any of the persons named on the booking (including anyone who is added or substituted at a later date). "We", "us", "our", "Norwegian Cruise Line" and "Norwegian" means NCL (Bahamas) Ltd., trading as Norwegian and/or Norwegian Cruise Line, 7665 Corporate Centre Drive, Miami, Florida 33126, USA, phone: 0800 03102121, e-mail: [email protected] .

(7) If you are a citizen or resident of North Korea (Democratic People's Republic of Korea), Crimea, Cuba, Sudan, Syria, Iran, Russia or Belarus or any other country against which the United States Department of The Treasury has issued sanctions, please refer to clause 29 of these Terms and Conditions. You will be unable to sail on any of our ships unless you satisfy the requirements set out in clause 29.

(1) Recommended Consultation with Medical Practitioner. Guests are encouraged to discuss the advisability of travel with their personal medical advisers / travel clinic and to review the EU Government websites, and specific national ministry of health or adequate local government bodies related to consumer and travel health questions in your country for updated information. It has been identified that elderly persons and persons with certain chronic medical conditions may be at increased risk of life-threatening complications from being infected with COVID-19. The Guest acknowledges, understands and accepts that while aboard the Vessel, in terminals and boarding areas, or during activities ashore and/or while travelling to or from the Vessel, the Guest or other passengers may be exposed to communicable illnesses, including but not limited to COVID-19 and its variants, influenza, colds, norovirus, and potentially newer diseases not yet known. The Guest further understands and accepts that the risk of exposures to these communicable illnesses and others is inherent in most activities where people interact or share common facilities, is beyond our control, and cannot be eliminated under any circumstances. The Guest knowingly and voluntarily accepts these risks as part of this Ticket Contract, including the risk of serious illness or death arising from such exposures, and/or all related damages, loss, costs and expenses of any nature whatsoever.

(2) Agreement to Abide by Current COVID-19 Policies and Procedures. Our COVID-19 Policies and Procedures are subject to guidance and directives of established health authorities in the US, the EU and other destinations where the Vessel visits, including the Centre for Disease Control and Prevention ("CDC") and other international, national and local health agencies when the Vessel is within those agencies' jurisdiction. The Guest acknowledges that these directives may change from time to time and that our COVID-19 Policies and Procedures may therefore change. The Guest expressly agrees to comply not only with the COVID-19 Policies and Procedures as they are described herein, but also as they are set out on website at www.ncl.com/sail-safe, at all times including pre-embarkation, while onboard, during port calls and shore excursions and/or final disembarkation. In case of any conflict between the COVID-19 Policies and Procedures described herein and on our website, the website prevails. The Guest’s agreement to abide by our COVID-19 Policies and Procedures constitutes an integral part of this Ticket Contract. Guest agrees that the COVID-19 policies and procedures herein will also apply to COVID-19 variants and potentially newer diseases or illnesses not yet known. Guest also agrees to abide by all publicly known port/country regulations, including but not limited such port/country regulations related to COVID-19.

(3) COVID-19 Policies and Procedures. The Guest understands that our COVID-19 Policies and Procedures may or will include (but are not be limited to): (1) providing an accurate, truthful and complete health questionnaire for each Guest in a form and containing any and all health or travel-related questions as required by us in our sole discretion based on advice received from relevant government or health authorities or medical experts prior to boarding; (2) pre-embarkation and/or periodic testing and temperature checks of each Guest followed by a period of isolation until test results are available; (3) modified capacity rules for activities (including but not limited to restaurants, gyms, and entertainment events onboard and for shore excursions) which may limit or eliminate the ability of Guests to participate in particular activities; (4) mandatory use by each Guest (except for children under the age of 2 years) of face coverings in most locations outside of the Guest’s cabin while onboard, during embarkation, disembarkation and shore excursions; (5) mandatory social distancing and/or cohorting of Guests at any/alltimes while on board and during embarkation, disembarkation, and shore excursions; (6) additional restrictions during shore excursions depending on local conditions, including but not limited to denial of disembarkation at destinations unless participating in only shore excursions approved by us; (7) mandatory hand-sanitizing by Guests upon entry or exit of any public areas; (8) confinement of Guests to cabins, quarantine or emergency disembarkation of Guests if, in our sole discretion, such steps are necessary to prevent or slow the spread of COVID-19; (9) the required completion by Guests in a timely manner of any written authorizations or consent forms required for us to carry out our COVID-19 Policies and Procedures (including but not limited to medical information, medical privacy, or personal data privacy consent forms), and; (10) other policies and procedures deemed by us in our sole discretion to be necessary to reduce the risk of spread of COVID-19.

(4) Mandatory Compliance with COVID-19 Policies and Procedures. Notwithstanding any other provision contained herein or in our refund policy, any non-compliance by Guests or members of a Guest’s travelling party with our COVID-19 Policies and Procedures or this Ticket Contract shall be grounds for refusal to board, refusal to re-board after going ashore, quarantine onboard the Vessel, disembarkation, reporting to governmental or health authorities, or other steps deemed necessary in our sole discretion under the circumstances to protect the health and well-being of others. Under these circumstances, the Guest shall not be entitled to a refund or compensation of any kind. Guests will be responsible for all related costs and fines, including without limitation to travel expenses and for proper travel documentation for any port, including for repatriation. Under no circumstances shall we be liable for any damages or expenses whatsoever incurred by any Guest as a result of such denial of boarding, refusal to re-board, quarantine, disembarkation, or other steps taken by us.

(5) Guest Testing Positive for COVID-19 Pre-Cruise. The Guest agrees that if at any time within 14 days prior to embarkation, the Guest tests positive for COVID-19, exhibits signs or symptoms of COVID-19, has had close contact with a person confirmed or suspected as having COVID-19, or we otherwise determine in our sole discretion that the Guest is unfit to board because of any communicable illness, we will deny boarding to such Guest. Under these circumstances cancellation charges will apply and we will not be liable for any compensation or other damages whatsoever, including but not limited to compensation for lodging or travel.

(6) Guest Testing Positive for COVID-19 During Cruise. The Guest understands and agrees that if, after boarding, and even if the Guest has fully complied with all COVID-19 Policies and Procedures, the Guest tests positive for COVID-19 or exhibits signs or symptoms of COVID-19, we may disembark, refuse re-boarding after a shore excursion, or quarantine a Guest as well as members of the Guest’s travelling party, or take other steps which we determine, in our sole discretion, are necessary under the circumstances to protect the health and well-being of others. No refund will be given in such circumstances. Each such Guest is responsible for all other related costs and fines, including without limitation travel expense. Under no circumstances shall we be liable to any such Guest for any costs, damages or expenses whatsoever incurred by any Passenger.

(1) You may book with us directly by telephone on 0800 03102121 or via one of our authorised travel agents or our website www.ncl.com . Before making a booking, you must ensure that you have read and understood these Terms and Conditions (raising any queries you have with us). You will be asked to confirm you have read the Terms and Conditions before your booking is accepted. The first named person on the booking (“party leader”) must be at least 18 years of age except for bookings on itineraries that begin or end in North America or China or include ports of call in North America or China. For these exceptions the minimum age requirement is 21 years. For guests who are U.S., Canadian, or Chinese, the minimum age requirement is 21 years of age, regardless of itinerary.

(2) A binding contract between us will come into existence when we confirm your booking and provide a reservation number to you if booking direct or your travel agent receives confirmation of your booking and a reservation number from us by any means or your booking is confirmed by our website. Payment of the required deposit or full payment as applicable and as referred to in clause 4 below must be made directly after conclusion of the contract following the respective payment terms. If payment is not made as required, we are entitled to treat your booking as cancelled and to levy cancellation charges as set out in clause 8 below.

In the event that your card payment is declined after your booking has been confirmed, you must provide an alternative acceptable form of payment within 48 hours of being notified of the declined payment failing which your booking will be automatically cancelled.

(3) Following confirmation of your booking as above, we will issue a confirmation invoice. This invoice will be sent to the party leader or your travel agent. Where you have provided an e-post address to us or your travel agent, we will e-post your confirmation invoice to you. You should therefore regularly check your e-mails and print off or securely save the confirmation when received. Please check this invoice, your tickets and all other documents carefully as soon as you receive them. Contact us immediately if any information appears to be incorrect or incomplete. Please note, all telephone conversations with our reservations department are recorded. If you need to correct the spelling of the name of any Guest or any other incorrectly stated (by us) information, you must do so by contacting us within 7 days of receipt by you of your confirmation invoice providing the correction is made more than 14 days in advance of your departure date. If you are booking within 14 days of departure, you must notify us of any errors (by us) within 48 hours of receiving your confirmation invoice. An administration fee of €50 per person per change will be payable if you wish to correct any name or other incorrect information more than 7 days (or 48 hours for bookings made within 14 days) after receiving your confirmation invoice. This administration fee will also be payable if you wish to make any other alteration to your booking at any time (subject to availability) including where you have given us incorrect information at the time of booking. Other charges may also be payable in addition to the administration fee.

(4) Guests should note that airlines may not allow name changes or date changes on scheduled flights and that the flight booking may need to be cancelled and rebooked if a name needs to be changed. The rebooking will always be subject to flight availability and to the payment of any charges imposed by the airline which may, in some cases, be the full cost of the ticket.

(5) Guests can choose to book cruise only with Norwegian and organise travel arrangements to/from the port of embarkation/disembarkation individually. Alternatively, guests can book flights packages through us, which includes air transport, transfers between airport and port and a pre and/or post night in a hotel, if required and depending on the destination. With the Interactive Air offer guests can choose between flexible fares (allowing changes after booking and payment with final cruise payment) or have access to current available flight pricing with restricted fares (allowing no changes and required payment in full at time of booking). The different options and fares are marked accordingly. Guests should pay attention to the conditions of chosen flights when confirming flight bookings.

(6) We cannot accept any liability if we are not notified of any error or omission in your confirmation invoice within the above time limits. We will do our best to rectify any mistakes made by us which are notified outside these time limits. However, you will be responsible for any costs and expenses involved in doing so.

(7) Any authorised travel agent through whom you make a booking will relay information from you to us and vice versa. For the purposes of compliance with time limits or limitation periods as set out or referred to in these Terms and Conditions (other than those applicable under international convention or EU regulation as referred to in clauses 12(5) and 12(6) or to the issue of legal proceedings), receipt by such an authorised travel agent of messages, requests or complaints intended for us will be treated as receipt by us. All notifications required under international convention or EU regulation must be made to us directly and time limits apply by reference to receipt by us. Our travel agents are not authorised to accept service of any legal proceedings.

*or full payment if booking is made after balance due date (see below).

If Cruise Tour are added to a booking, a deposit of 20% of the Cruise Tour fare is required and must be paid at time of booking.

If your reservation includes a Restricted Air flight, a full non-refundable* payment is due at time of booking. Where you cancel a booking which includes a Restricted Air flight, we will be entitled to apply the relevant cancellation charges to the flights in addition to the applicable cancellation charges set out in clause 8.1 in respect of the rest of the cancelled cruise arrangements. Unless otherwise advised at the time of booking, cancellation of a Restricted Air flight at any time will incur a cancellation charge equivalent to the full cost of the flight.

The applicable cancellation charge for Restricted Air flights will be confirmed at time of booking.

* This payment will only be refundable in the event that we cancel your reservation or you do so in circumstances where you are entitled to a full refund.

The required deposit/full payment must be paid directly after conclusion of the contract following the respective payment terms. Payments can be done via your travel agent or directly with us with following credit cards: American Express, MasterCard and Visa. When paying by card we require: card number, name on card, expiry date, card holder's postcode and three-digit security code on back of card.

(2) Where back to back (combined) cruises (more than one cruise in consecutive order) are booked, a deposit will be required for each cruise. The balance of the holiday cost must be received by us not later than the balance due date which is 30 days prior to the scheduled start of the holiday for all cruises. The balance due date will be shown on the confirmation invoice. You must ensure payment reaches us by this date. If we do not receive all payments due in full and on time, we reserve the right to treat your booking as cancelled by you. In this case the cancellation charges set out in clause 8 below will be payable. We reserve the right to cancel any booking and/or deny boarding to any Guest who maintains an outstanding balance in any amount owed. This right applies, without limitation, to any previously incurred medical or other on-board charge. Denial of boarding (which may also apply in respect of any flight) will result in the application of 95% cancellation charges and no payment of refunds or expenses.

(3) All monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until we confirm your booking in accordance with clause 3. After that point, your agent will hold the monies on our behalf.

(1) We both agree that English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us ("claim"). We both also agree that any claim (and whether or not involving any personal injury) must be dealt with by the Courts of England and Wales only.

(2) Changes to these Terms and Conditions will only be valid if agreed by us in writing.

(1) We reserve the right to increase or decrease the prices of unsold holidays at any time. We also reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. The price of your chosen holiday will be confirmed at the time of booking.

(2) Once the price of your chosen cruise holiday has been confirmed at the time of booking, we will only increase or decrease the price in the following circumstances. Price increases after booking will be passed on by way of a supplemental surcharge. A supplemental surcharge will be payable, subject to the conditions set out in this clause, if our costs increase as a direct consequence of a change in (i) the price of the carriage of passengers resulting from the cost of fuel or other power sources or (ii) the level of taxes or fees on the travel services included in the contract imposed by third parties not directly involved in the performance of the cruise holiday including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports or (iii) the exchange rates relevant to the cruise holiday. We will absorb, and you will not be charged for, any increase equivalent to 2% of the price of your cruise holiday, which excludes insurance premiums and any amendment charges. You will be charged for any increase in our costs over and above that. If any surcharge is greater than 8% of the total cruise holiday cost, clause 10 will apply on the basis the surcharge is a significant change. You will be notified of any price increase or reduction applied in accordance with this clause together with the justification for and calculation of this not less than 20 days before departure. You will also be entitled to a price reduction where there is a decrease in our costs as a result of a decrease in the costs referred to in this paragraph which occurs between confirmation of your booking and the start of your cruise holiday.

(1) Should you wish to make any changes to your confirmed holiday, you must notify us as soon as possible and in any event more than 30 days before departure except as set out below in relation to a transfer. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we are able to do so, an amendment fee of €50 per person per change will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. Restricted Air flights cannot be changed after confirmation. If your reservation includes a Restricted Air flight, any change will incur a 100% cancellation charge of the flight cost together with the full cost of booking another flight. It may be possible to make changes at a later stage but the costs involved in doing so will be higher.

(2) If any individual Guest wishes to transfer their individual booking to another person (introduced by you), you may do so provided the person to whom you wish to transfer your individual booking satisfies all conditions which form part of your contract with us. Requests for transfers must be made in writing at least 7 days before departure and must be accompanied by the name and other required details of the person(s) to whom the booking will be transferred. The costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment fee of €50 per person transferring their place must be paid before the transfer can be made. For flight inclusive bookings, you must also pay the charges levied by the airline(s) concerned. Guests should note that airlines may not allow name changes on scheduled flights and that the flight booking may need to be cancelled (with payment of the applicable cancellation charges which may be up to 100% of the flight cost) and rebooked if a name needs to be changed. The rebooking will always be subject to flight availability and to the payment of the full cost of the new ticket. Restricted Air flights cannot be changed after confirmation so a 100% cancellation charge together with the full cost of booking another flight will apply.

(1) You may cancel your confirmed booking at any time before departure. Should you need to do so, the party leader (who must be at least 18 - for itineraries that begin or end in North America or China or include ports of call in North America or China the minimum age requirement is 21 years) must immediately telephone us on 0800 0310 2121 during normal working hours. If an individual Guest wishes to cancel their place on the booking (but not the entire booking), that person must telephone us on 0800 0310 2121 during normal working hours. Alternatively, you may notify the travel agent through whom you made your booking of your cancellation. Cancellation charges (as set out below) will apply. In calculating these charges, we have taken account of the period before departure the cancellation is notified to us, expected costs savings arising as a result of your cancellation and the likely generation of income from other bookings made with us which utilise the cancelled services.

Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding taxes, fees, amendment charges and the cost of any Restricted Air flight(s). Amendment charges are not refundable in the event of the person(s) to whom they apply cancelling. Providing we are notified of the cancellation prior to departure, government and port taxes will be refunded where paid. If you book and cancel back to back cruises, cancellation charges as shown below will be payable in respect of each cruise.

All categories (except Cruise Tours as set out below):

In case of Cruise Tours packages are confirmed, following cancellation charges will apply:

* Applies to 1st to 8th person, children and infants + Also applicable where the Guest fails to turn up for their holiday without any prior notification to us.

NCL will in addition be entitled to levy the relevant cancellation charges applicable to any flights. Unless otherwise advised at the time of booking, cancellation of a Restricted Air flight at any time will incur a cancellation charge equivalent to the full cost of the flight.

(2) Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of any travel insurance policy you have. Claims must be made directly to the insurance company concerned.

(3) Where any cancellation reduces your cabin occupancy or the number of full paying Guests below the number on which the price and/or any discounts or concessions agreed for your booking were based, we will recalculate the holiday cost of the remaining Guest(s) based on the then applicable rate and re-invoice you accordingly.

(4) We will not make any refunds in respect of any unused element of your holiday, including but not restricted to any cruise portion, hotel accommodation, land-based programme, flights or transfers.

(1) Guests are required as a condition of our accepting your booking to take out adequate and appropriate holiday insurance to cover as a minimum all travel, cancellation, curtailment, medical and repatriation liabilities (including where these arise as a result of circumstances outside your control such as, without limitation, accident or illness or inability to travel for other reasons). You must purchase your travel insurance policy within 14 days of making full payment for your holiday at latest but you are recommended to do so before or at the time of booking.

(2) Please be aware that any advice against non-essential international travel (including as a result of COVID-19) issued by the Foreign Ministry of your country of residence may have an impact on your travel insurance. You must check the policy terms prior to purchasing your insurance.

(3) Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable for your particular needs. We do not check the extent or adequacy of the cover provided by any insurance policies.

(1) Pre-departure changes:

a. Changes to advertised and confirmed holiday arrangements sometimes have to be made both before and after bookings are confirmed. Most changes to confirmed bookings will be insignificant and we have the right to make these. Where an insignificant change is made before departure, we will notify you in writing. No compensation is payable for insignificant changes. Insignificant changes are likely to include (but are not limited to) a change of confirmed cabin to another within the same cabin category or higher, airline, flight time of less than 12 hours, departure airport to another serving the same city, airport of destination or aircraft (if advised). Please also see clause 10(3) below in respect of the potential impact of COVID-19 or other communicable disease/illness related measures.

b. Occasionally, before departure, we may be constrained by circumstances beyond our control to make a significant alteration to one or more of the main characteristics of the travel services which form part of your confirmed booking or to any special requirements which we have accepted and agreed to fulfil as part of our contract as referred to in clause 16. All alterations which are not significant in accordance with this clause will be treated as insignificant changes. Alterations may be necessary due to COVID-19 or other communicable disease/illness related measures - see clause 10(3) below. Such alterations are unlikely to constitute a significant change.

c. In the event that we have to significantly alter any of the main characteristics of your confirmed holiday arrangements or accepted special requirements before departure, we will provide you with the following information in writing as soon as possible:

• (i) the proposed alteration(s) and any impact they have on the price of your holiday;
• (ii) in the event that you do not wish to accept the alteration, details of any alternative holiday we are able to offer and the applicable price (where this is of a lower quality or cost, there will be a price reduction);
• (iii) your entitlement to cancel your booking and receive a full refund if you do not want to accept the alteration or any alternative holiday offered; and
• (iv) the period within which you must inform us of your decision and what will happen if you don’t do so (this period will depend on how quickly we need your response).

d. If you choose to cancel your booking in accordance with clause 10(1) c, we will refund all payments you have made to us within the period prescribed by the legislation applicable at the relevant time from the date the cancellation takes effect and terminates the contract (which will usually be the date we or the travel agent through whom you made your booking send you a cancellation invoice following receipt of your written cancellation notification). If we don't hear from you with your decision within the specified period (having provided you with the above mentioned information for a second time), we will cancel your booking and refund all payments made to us within the period prescribed by the legislation applicable at the relevant time from the effective date of termination of the contract as referred to above. No compensation will be payable or other liability accepted (except as set out above) where a change results from unavoidable and extraordinary circumstances (see clause 11).

(2) Pre-departure cancellation:

a. Occasionally, it may be necessary to cancel confirmed holiday arrangements. In the event we are prevented from performing your contracted holiday arrangements as a result of unavoidable and extraordinary circumstances (see clause 11) and we notify you of this as soon as reasonably possible, we have the right to terminate your contract. In this situation, we will refund all monies you have paid to us within the period prescribed by the legislation applicable at the relevant time from the effective date of cancellation (see clause 10(1)d) but will have no further or other liability to you including in respect of compensation or any costs or expenses you incur or have incurred as a result. We will of course endeavour to offer you alternative holiday arrangements where possible which you may choose to book (at the applicable price) in place of those cancelled.

b. Please note, a full refund entitlement only arises where we are prevented from performing your contracted holiday arrangements as a result of unavoidable and extraordinary circumstances as set out in clause 10(2)a and we exercise our right to cancel as a result. Without limitation, you may not be entitled to a full refund and cancellation charges are likely to apply where such circumstances affect your ability to travel on your holiday rather than our ability to perform or provide the contracted arrangements. This may be the case, for example, where measures applied by any government or public authorities (such as locally applicable restrictions) mean you are unable to leave your home / local area and/or travel to or gain entry into the country(ies) where your holiday is due to take place. The issue of official advice or recommendations against non-essential travel by public authorities (such as the Foreign Ministry of your country) does not automatically mean we are prevented from performing your contracted holiday arrangements. Any obligation to quarantine or self-isolate on your return to your country of residence does not affect our ability to provide your holiday and will not entitle you to cancel without paying our usual cancellation charges.

c. In the event that unavoidable and extraordinary circumstances (see clause 11) occur in the place where your cruise is due to take place or its immediate vicinity and significantly affect the performance of the contracted arrangements or the carriage of passengers to that destination, you will be entitled to cancel prior to departure without payment of cancellation charges and receive a full refund of all monies you have paid to us (except for any previously incurred amendment or cancellation charges). Where applicable, you must notify us of your wish to cancel for this reason in writing. Providing we are in agreement that you are entitled to do so in accordance with this clause, we will send you a cancellation invoice to confirm the cancellation. Any refund then due will be paid within the period prescribed by the legislation applicable at the relevant time. We will notify you as soon as practicable should this situation occur. You will not be entitled to any compensation.

(3) Pre and post-departure changes – COVID-19 or other communicable/illness related measures:

Any impact which COVID-19 or other communicable/illness related measures / action has on your holiday will not automatically constitute a significant alteration to your contracted arrangements. Therefore, you will not be entitled automatically to cancel without payment of the applicable cancellation charges as a result (see also clause 2).

(4) Flight delay and cancellation

If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004. Where applicable, you must pursue the airline for the compensation or other payment due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. This includes any disappointment, distress, inconvenience or effect on any other arrangements. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline's obligations under the Denied Boarding Regulations. If, for any reason, we make any payment to you or a third party for which the airline is responsible in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline.

In these Terms and Conditions, unavoidable and extraordinary circumstances means a situation which is beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Except where otherwise expressly stated in these Terms and Conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by, or you otherwise suffer any damage or loss (as more fully described in clause 12(2) below) as a result of unavoidable and extraordinary circumstances. Such circumstances will usually include (whether actual or threatened) war, riot, civil unrest, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions (including hurricanes), epidemics, fire and closure or restriction of airspace, airports and ports. Unavoidable and extraordinary circumstances also include COVID-19, it's variants or other communicable disease/illness and their impact, such as travel restrictions and the measures and other action being taken by governments, public authorities and businesses to control and manage its effects.

(1) Subject to clauses 12(5) and 12(6) below, we promise to make sure that the holiday arrangements we have agreed to make, perform or provide, as applicable, as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these Terms and Conditions, we will accept responsibility if, for example, you suffer death or personal injury as a direct result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers). For any claims which are covered by clause 12(5) or 12(6) or to which the provisions of any other international convention apply, this clause 12(1) will only apply to the extent that it is consistent with the applicable provisions of the Regulation and Athens Convention (as defined in clause 12(6)) or the applicable provisions of any other applicable international convention or regulation.

(2) We will not be responsible, and you will not be entitled to any compensation, for any injury, illness, death, loss (including without limitation loss of enjoyment or possessions), damage, expense, cost or other sum or claim of any nature whatsoever which results from any of the following: (i) the act(s) and/or omission(s) of the Guest(s) affected; or (ii) the act(s) and/or omission(s) of a third party not connected with the provision of your holiday or (iii) unavoidable and extraordinary circumstances as defined in clause 11 above

(3) Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us as forming part of your holiday and we have not agreed to arrange them as part of our contract. Please also see clause 17 "Shore excursions and brochure information". In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care and we do not have any greater or different liability to you.

(4) Our liability is limited in accordance with clauses 12(5) and 12(6). Subject to clauses 12(5) and 12(6) and as otherwise permitted by English law, we do not limit the amount of damages you are entitled to claim in respect of personal injury or death which we or our employees have caused intentionally or negligently.

For all other claims, if we are found liable to you on any basis, the maximum amount we will have to pay you is three times the total cost of your holiday (excluding any insurance premiums or amendment / cancellation charges) paid by or on behalf of the person(s) affected in total.

(5) Where any claim or part of a claim (including those involving death or personal injury) concerns or arises from any flight arrangements (including without limitation, the process of getting on and/or off the aircraft concerned) to which any international convention or EU regulation applies where we have arranged the flight as part of our contract (whether or not as part of a flight inclusive package), our liability (including the maximum amount of compensation we will have to pay you, the types of claim and the circumstances in which compensation will be payable) will be limited as if we were the carrier in question as set out in this clause 12(5). The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is limited to the most we or the carrier concerned would have to pay under the applicable international convention(s) or EU regulation(s). Such conventions and regulations include the Warsaw Convention as amended or unamended, the Montreal Convention for the Unification of Certain Rules for International Carriage by Air 1999 and for airlines with an operating license granted by an EU country, the Regulation (EC) No 889/2002 on air carrier liability in the event of accidents. Where we or the carrier is not or would not be obliged to make any payment to you under the applicable international convention or EU regulation (including where any claim is not notified or issued in accordance with the time limits stipulated in the applicable convention or regulation), we are similarly not obliged to make a payment to you for that claim or part of the claim. When making any payment, we will deduct any amount which you have received or are entitled to receive from the airline for the complaint or claim in question. Please also note that strict time limits apply for notifying loss, damage or delay of luggage to the airline and for the commencement of proceedings in respect of any claim.

(6) a. EC Regulation 392/2009 on the liability of carriers of passengers in the event of accidents ("Regulation") became applicable in the EU and EEA States on 31 December 2012. It incorporates, implements and extends certain provisions of the 1974 Athens Convention Relating to the Carriage of Passengers and Their Luggage by Sea as amended by the 2002 Protocol ("Athens Convention"). References in these Terms and Conditions to the Athens Convention mean those provisions of the Athens Convention which the Regulation incorporates, implements and extends unless the context otherwise requires. The Regulation and the Athens Convention apply to international carriage as defined by the Athens Convention. Where applicable, the Regulation and the Athens Convention apply to the cruise element of your holiday as well as the process of getting on or off the ship concerned in accordance with the provisions of the Athens Convention ("course of carriage"). We are the carrier for the purposes of the Regulation and the Athens Convention. The Regulation and the Athens Convention covers the liability of the carrier in respect of passengers, their luggage and their vehicles as well as mobility equipment, in the event of accidents during the course of carriage. It does not affect the right of carriers to limit their liability for accidents in accordance with the International Convention on Limitation of Liability for Maritime Claims of 1976, as amended by the 1996 Protocol in its up to date form. Accidents under the Regulation and the Athens Convention include both 'shipping' and 'non-shipping' incidents in the course of the carriage. A "shipping incident" means shipwreck, capsizing, collision or stranding of the ship, explosion or fire in the ship, or defect in the ship. A "non-shipping incident" means any incident which is not a shipping incident.

b. For any claim arising during the course of carriage, the only liability we have to you is in accordance with the Regulation and the Athens Convention where applicable. This includes claims involving death or personal injury or loss of or damage to luggage or any mobility equipment or other specific equipment used by a guest with reduced mobility ("mobility equipment"). This means you are not entitled to make any claim against us which arises in the course of carriage which is not expressly permitted by the Regulation and the Athens Convention or which is in excess of the limits provided by the Regulation and the Athens Convention where applicable. Any claims covered by the Regulation and the Athens Convention must be made within the time limits set out in the Athens Convention (see below). Any proceedings must be issued within the maximum time limit specified by the Athens Convention.

A brief summary of our liability under the Regulation and the Athens Conventions where applicable is set out below.

Personal injury or death

The Athens Convention limits the maximum amount we as the carrier may have to pay if we are found liable in the event of death or personal injury occurring during the course of carriage. Different limits and bases for liability apply depending on whether the death or personal injury results from a shipping incident or a non-shipping incident. For a shipping incident, the passenger has a right to compensation from the carrier or the carrier's insurance provider of up to 250,000 SDR (approximately €313.307 as at March 2023) in any event, with the exception of circumstances beyond the carrier's control (i.e. act of war, natural disaster, act of a third party). Compensation arising from a shipping incident can go up to 400,000 SDR (approximately €501.291 as at March 2023) unless the carrier proves that the incident occurred without his fault or neglect. For a non-shipping incident, the passenger has a right to compensation from the carrier or the carrier's insurance provider of up to 400,000 SDR (approximately €501.291 as at March 2023), if he/she proves that the incident was the result of the carrier's fault or neglect. In certain circumstances, we will not be liable for death or personal injury which arises in the course of the carriage.

The Athens Convention also limits the maximum amount we as the carrier may have to pay where loss of or damage to luggage occurs during the course of carriage. Different bases for liability apply depending on whether the loss or damage results from a shipping incident or a non-shipping incident. Cabin luggage is luggage which the passenger has in his cabin or otherwise in his possession, custody or control. Luggage does not include mobility equipment which is dealt with below. Loss of or damage to luggage includes expenses which result from the luggage not having been re-delivered to the passenger within a reasonable time of the arrival of the ship on which the luggage was carried or should have been carried but does not include delays resulting from any labour disputes.

For loss or damage caused by a shipping incident, the passenger has a right to compensation from the carrier of up to 2,250 SDR (approximately €2.820 as at March 2023) for cabin luggage and, up to 3,375 SDR (approximately €4.230 as at March 2023) for other luggage unless the carrier proves that the incident occurred without his fault or neglect. For loss or damage caused by a non-shipping incident, the passenger has a right to compensation from the carrier of up to 2,250 SDR (approximately €2.820 as at March 2023) for cabin luggage and, up to 3,375 SDR (approximately €4.230 as at March 2023) for other luggage, if he/she proves that the incident was the result of the carrier's fault or neglect.

Valuable or important items

All valuable and important items (for example, money, jewellery, medicines, fragile items, important travel and other documents, video/camera/computer equipment, other valuables etc.) must be carried by hand and not packed in your luggage and/or left unsecured in your cabin or elsewhere on board the ship, on any other transport or in any other accommodation. Special care must be taken of such items. For your protection, once on board the ship or during any hotel stay, all valuable and important items must be left in your cabin or hotel room mini-safe where available or deposited with your hotel's reception if they undertake the safekeeping of such items when they are not being personally worn or carried by you. Please, however, bear in mind that no mini-safe is totally secure and consider carefully whether you need to bring the items in question with you on holiday. If a valuable or important item is lost, damaged or stolen, we are entitled to argue, where appropriate, that you should not have brought the item on holiday. We will not in any event be liable for loss of or damage to monies, negotiable securities, gold, silverware, jewellery, ornaments, works of art or other valuables. You are strongly advised to take out appropriate and adequate insurance to protect all valuable and important items.

Please note, we do not have the facility aboard any of our ships to accept any valuables for safe-keeping. In accordance with the Athens Convention, we cannot therefore accept liability for the loss of or damage to any valuables you bring on holiday with you. Placing valuables in a cabin mini-safe is not depositing them with us for safe-keeping for the purposes of the Athens Convention.

Without prejudice to the above, in the event that we are found liable for loss of or damage to any valuables on any basis, the most we will have to pay you in respect of such loss or damage is the maximum payable under the Athens Convention for valuables deposited with us for the agreed purpose of safe-keeping. This maximum is 3,375 SDR per person (approximately €4.230 as at March 2023).

Mobility equipment

The Regulation and Athens Convention also limits the maximum amount we as the carrier have to pay where loss of or damage to mobility equipment occurs during the course of carriage. For loss or damage caused by a shipping incident, the passenger has a right to compensation from the carrier corresponding to the replacement value or the repair costs of the equipment concerned, unless the carrier proves that the incident occurred without his fault or neglect. For loss or damage caused by a non-shipping incident, the passenger has a right to compensation from the carrier corresponding to the replacement value or the repair costs of the equipment concerned, if he/she proves that the incident was the result of the carrier's fault or neglect.

Advance payment in the event of a shipping incident

In case of death or personal injury caused by a shipping incident, the passenger or other person entitled to damages has a right to an advance payment to cover immediate economic needs. The payment shall be calculated on the basis of the damage suffered, shall be made within 15 days and shall not be less than €21.000 Euros in the event of death.

Time limits

Any damage to cabin or other luggage, which is apparent, must be notified to us in writing before or, at latest, at the time of disembarkation from the ship for cabin luggage or at the time of re-delivery for other luggage. Any damage which is not apparent or loss of cabin or other luggage must be notified to us in writing within 15 days of disembarkation from the ship or re-delivery (or scheduled re-delivery in the event of loss).

If the passenger fails to comply with the above, he shall be presumed, unless the contrary is proved, to have received the luggage undamaged. The notice in writing need not be given if the condition of the luggage has at the time of its receipt been the subject of joint survey or inspection.

Please also note that strict time limits apply for the commencements of proceedings in respect of any claim for damages arising from death or personal injury of a passenger or for loss of or damage to luggage. Any such claim will generally be time-barred after 2 years. The commencement date of this limitation period is usually calculated from the passenger's date of disembarkation. The limitation period may be suspended or interrupted in accordance with the national law of the court dealing with a claim but no action may brought under the Athens Convention later than 5 years from the date of disembarkation (or in the event of death, the date disembarkation should have taken place) or, if earlier, 3 years from the date the passenger knew or ought reasonably to have known of the injury, loss or damage.

Exemptions concerning liability

Liability of the carrier can be reduced, in part or entirely, if he proves that the death of or personal injury to a passenger or the loss of or damage to his luggage was caused or contributed to by the fault or neglect of the passenger.

(7) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any nature which (a) on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not reasonably have foreseen you would suffer or incur if we breached our contract with you or (b) did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any losses or expenses relating to any business.

(1) In the unlikely event that you have any reason to complain or experience any problems with your holiday whilst away, you must immediately inform us or the supplier of the service(s) in question (if not us). Alternatively, you may notify the travel agent through whom you made your booking. All notifications must be in writing and given to our Customer Relations Desk or the supplier of the service concerned. If you remain dissatisfied, you must write to us within 28 days of the end of your holiday (or for damage to or loss of luggage within the time limits specified in clause 12(6) above) giving your booking reference and full details of your complaint. Only the party leader should write to us. If you wish to issue any claim proceedings against us you must also comply with the time limits for issuing claims where applicable. For all claims and subject to clause 12(4) we cannot accept any liability if you fail to follow the procedures set out above.

(2) We will provide assistance on https://www.ncl.com/case-submission .

(1) When you book with us, you accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made to us or to the supplier concerned as soon as possible. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us by any third party in connection with any such damage or loss and all costs incurred by us (including our own full legal costs and those of any such third party) as a result of your actions. We strongly recommend you have appropriate travel insurance to protect you against such liabilities.

(2) We expect all Guests to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of the ship’s Master, any Guest behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party (such as other guests) or damage to property, or fails to comply with our COVID-19 Policies and Procedures, or fails or refuses to comply with any law, government order or regulation, possesses illegal drugs, possesses weapons of any kind, exhibits inappropriate behaviour in the sole discretion of NCL, appears on any sex offender list, fails to comply with NCL’s Guest Ticket Contract, or fails to abide by any of NCL’s policies, including but not limited to the Ship’s rules and/or NCL’s Code of Conduct or fails to follow the lawful instructions of the ship’s officers and crew at all times, we are entitled, without prior notice, to terminate the holiday of the Guest(s) concerned. Please visit https://www.ncl.com/faq/guest-conduct-policy for further information. In this situation, the Guest(s) concerned will be required to leave the ship or, if applicable other accommodation or service. We will have no further responsibility toward such Guest(s) including any return travel arrangements. In these circumstances no refunds will be made and we will not pay any expenses or costs incurred by any Guest as a result of the termination. See also clause 2(4) - Mandatory Compliance with COVID-19 Policies.

Some of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you, often in accordance with applicable international conventions or regulations (see clause 12(5)). Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.

(1) If you have any special request, you must advise us at the time of booking. Although we will endeavour to meet any special request (or pass any reasonable requests on to the relevant supplier where the special request does not relate to the cruise element of your holiday), we regret we cannot guarantee any request will be met unless specifically confirmed on your confirmation invoice as a special requirement which we have accepted. Except where so confirmed, failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. Any special requirement which we have accepted will be specifically confirmed as accepted on your confirmation invoice.

(2) The information you are provided with about your holiday (which may be on our website, in our brochures or elsewhere) before you make your booking will include a general indication of the suitability of the holiday for someone with reduced mobility. However, reduced mobility of course means different things to different individuals as we fully appreciate that individual capabilities, restrictions and requirements will vary considerably. If any Guest suffers from reduced mobility or any medical condition or disability or significant allergy which may affect your holiday, please give us full details before booking so that we can provide you with precise information as to the suitability of the holiday taking into account your specific needs. We may require a doctor's certificate or other documentation, information or waiver relating to such reduced mobility, condition, disability or significant allergy as we reasonably consider necessary. In any event, you must give us full details in writing (including details of any medical or mobility equipment such as a wheelchair which you will or may need to bring with you) at the time of booking and whenever any change in your mobility, condition, disability or significant allergy occurs. You must also promptly advise us if any reduced mobility, medical condition, disability or significant allergy which may affect your holiday develops after your booking has been confirmed. In the event that you require assistance with embarking or disembarking from the ship as a result of your reduced mobility or disability, please advise us at the time of booking if possible but in any event no later than 48 hours before the assistance is required. Please contact our Guest Services department with your request.

(3) Your attention is drawn to clause 2 - Public Health, COVID-19 Policies and Procedures, Understanding the Risks. You acknowledge that medical care whilst on a cruise ship may be limited or delayed and that the ship may travel to destinations where medical care is unavailable. Certain international safety requirements, shipbuilding requirements and/or applicable regulations may cause difficulty for mobility-impaired persons or persons with severely impaired sight and/or hearing. Guests requiring the use of a wheelchair must provide their own as any wheelchairs available on the vessel are for emergency use only. For the convenience and comfort of such Guests, they are strongly encouraged to bring a collapsible wheelchair. Guests are advised that standard cabins are not designed to be barrier free and wheelchair accessible. You must be physically and mentally capable of undertaking the holiday. You must be self-sufficient or must travel with a companion able to provide any assistance needed during the holiday. Expectant mothers in or over their 24th week of pregnancy, at the time of sailing, cannot travel on board the ship.

(4) Guests must take appropriate precautions to protect themselves whilst on holiday. Without limitation, it is your responsibility to ensure that any food you are intending to consume does not include anything to which you are allergic at the time you order or purchase this.

(5) Guests may not be able to participate in certain activities or programmes either on board the ship or onshore at ports of call if to do so would create a risk of harm to themselves or any other person.

(6) Infants sailing on board a Norwegian vessel must be at least six months of age at the time of sailing. However, for voyages that have 3 or more consecutive days at sea, the infant must be at least 12 months old at time of sailing.

(7) Any Guest under the age of 18 who is not travelling with their own parent or guardian (but is for example, accompanied by grandparents, other relatives or friends), must have a signed parental or guardian consent form, signed by both parents or guardians, or a certified explanation if the consent of only one parent or guardian is available, which authorises travel and medical treatment in the event of an emergency. The original signed form (a copy is not acceptable) must be presented to a Norwegian Cruise Line representative at the pier during check-in, along with a copy of both parents' driving licence or passport. Failure to do so may result in the Guest being refused boarding. In this case, no refund will be provided and no expenses, costs or other sums of any description will be paid.

(1) The information contained in our brochures is correct to the best of our knowledge at the time of the brochure going to print.

We may provide you with information (in our brochure, on our website and/or when you are on holiday) about shore excursions which are available for you to purchase on board ship. Subject to availability, you can generally book places on advertised shore excursions in advance or you may register for these on-line. The applicable details of all shore excursions (including departure times) are subject to change and excursions may on occasions be cancelled. Shore excursions are capacity controlled on a first come first served basis. Requested excursions may not be available at time of booking. Some shore excursions are subject to cancellation if a minimum number of participants is not achieved.

(2) Except where included in the cost of your cruise booking or purchased at the same time as you make your cruise booking ("included shore excursions"), shore excursions do not form part of your cruise only or cruise inclusive holiday arrangements and these Terms and Conditions (other than this clause 17 and clause 12(6)) do not apply them. They are arranged and provided by operators who are wholly independent of us. You will have a separate contract with us for any shore excursion(s) you book which are not included shore excursions. Under this contract, we accept responsibility for selecting reputable operators to arrange and provide your excursion but will not be liable for the excursion itself or for the acts or omissions of the operator or any of its employees, agents, suppliers or sub-contractors or any other person(s) connected with the excursion (other than our own employees). In the event that we are found liable for the excursion on any basis, we are entitled to rely on all limitations and exclusions of liability contained or referred to in these Terms and Conditions. Included shore excursions form part of your holiday contract with us and are subject to these Terms and Conditions. Our COVID-19 Policies and Procedures apply to shore excursions and Guests must comply with them at all times. Any non-compliance shall be grounds for refusal to re-board after going ashore, quarantine onboard the Vessel, disembarkation, reporting to governmental or health authorities, or other steps deemed necessary in our sole discretion under the circumstances to protect the health and well-being of others. Under these circumstances, the Guest shall not be entitled to a refund or compensation of any kind. Guests will be responsible for all related costs, fines, expenses and for proper travel documentation for any port, including for repatriation, and we shall have no liability whatsoever to the Guest as a result of such steps taken by us (see clause 2).

(3) We cannot guarantee accuracy at all times of information given in relation to any shore excursions or about the port/area you are visiting generally or that any particular excursion will take place. Failure to operate/cancellation of any particular shore excursion(s) does not constitute a significant change to your holiday arrangements and does not entitle you to any compensation other than a refund of the cost of the excursion(s) concerned where you have paid. Similarly, any liability we are found to have in relation to any shore excursion is limited to the cost of the particular excursion concerned. Subject to these Terms and Conditions, we do not limit or exclude our liability for death or personal injury arising from our negligence.

(1) EU citizens require a valid EU passport, valid for at least 6 months beyond the date of completion of the cruise, in order to take any of the holidays shown in our brochures or on our website. Exception: Citizens of Schengen countries may travel with a valid identity card, provided that the booked cruise does not leave the Schengen Area. The entry and health information contained in any brochure or on our website is correct at the time of publication. Entry requirements for EU citizens holding an EU passport are shown on our website. If EU citizens holding an EU passport require a visa to enter another country, the relevant information is shown on the relevant cruise page or elsewhere on our website. If you are not an EU citizen or do not hold an EU passport, you must check the passport and visa requirements applicable to your chosen holiday (including all countries to or through which you intend to travel) and ensure you comply with them, the relevant information can be found here: CIBTvisas ( http://cibtvisas.de/leisure-eu-splash ). The required visas can then be requested via the visa and passport service provider CIBTvisas ( http://cibtvisas.de/leisure-eu-splash ). Information on entry requirements for the USA is available at http://travel.state.gov . For entry into other countries, please contact the embassy or consulate of the country(ies) concerned. All guests, including EU citizens, must check entry and other official requirements for all countries to or through which you are travelling, as well as any requirements applicable on your return to your country of residence, at the time of booking and in good time before and close to departure. Requirements are likely to change and travel restrictions may be imposed (which could be at no or very short notice close to departure) as a result of COVID-19, its variants, or other potential communicable diseases and/or illnesses. You must check for up-to-date information during your holiday.

(2) The time involved in obtaining any EU citizen's passport will vary and you should check the position with the relevant passport agency. Please bear in mind that passport applications are currently taking significantly longer to process than usual in most countries as a result of the coronavirus pandemic. Please ensure you check the latest position on applying for or renewing a passport at the earliest opportunity.

(3) In order to enter the USA, every person travelling (including children) must have a visa unless they qualify for the Visa Waiver Programme (VWP). Most EU holidaymakers will qualify for the VWP but please see the important note below. All visitors to the US (including children) who are eligible for the VWP must apply for authorisation to travel to the US in advance in accordance with the Electronic System for Travel Authorisation (ESTA). You must complete an online application for authorisation to travel on the ESTA website (details below) at least 72 hours before your flight or sailing to the US departs but you are recommended to apply earlier. Providing the application is accepted, you will be provided with approval via the website. Approval is usually provided very quickly but can take up to 72 hours if data needs to be checked. You should make a note of the ESTA approval number when you receive it.

(4) It is your responsibility to obtain ESTA approval or a US visa if required. If you fail to obtain authorisation to travel through the ESTA website or a US visa in advance of travel, you will not be allowed on your outbound flight or sailing to the US. Full cancellation charges will then apply. The ESTA website can be found at https://esta.cbp.dhs.gov/esta .

Important note: Not all EU visitors to the USA will qualify for the Visa Waiver Programme. You will need to apply for a visa if you have ever been arrested (even if you were not convicted of an offence) or have a criminal record of any description. Other exceptions also apply. EU citizens should make enquiries with the US embassy or consulate in their country of residence. Visa requirements may change. Further information on entry requirements for the USA are available at http://travel.state.gov . You must also check entry requirements at the time of booking and in good time before departure as requirements may change.

(5) Current entry requirements for minors into Canada and the U.S. - Adults travelling with minors under the age of 18 into the U.S. who are not the minor's parents or legal guardian must be in possession of a notarised parental/guardian consent letter that authorises the minor's travel and medical treatment in cases of emergency. Minors under 21 not travelling with both parents into Canada must have in their possession a notarised letter, which includes the actual dates of travel and signatures of both parents, indicating the name of the person(s) with whom the minor is travelling, and granting them permission to escort the minor.

(6) It is your responsibility to ensure you obtain details of and comply with all recommended and required vaccinations, health precautions and other health related measures (including those which are introduced to deal with COVID-19, its variants, and any other communicable disease and/or illness) in good time before departure. Details should be available from your specific national ministry of health or adequate local government bodies related to consumer and travel health questions in your country and your local EU governmental website. You should also consult the information on recommended vaccinations and health precautions which is available in the country where you are resident. If you are a citizen of an EU/EEA country and are visiting an EU/EEA country, you should obtain an EHIC (European Health Insurance Card) or equivalent in your home country prior to departure. An EHIC is not a substitute for travel insurance. Vaccination and other health requirements/recommendations are subject to change at any time for any destination, including at short or no notice. Please therefore check with a doctor or clinic or other reliable source of information not less than six weeks prior to departure and also closer to departure to ensure that you are aware of and can meet the necessary requirements and have the latest information. Please be aware that there may be enhanced screening/monitoring at exit and entry points in the UK, throughout Europe, and overseas which may delay embarkation or disembarkation. In certain situations, and when arriving from certain countries, you may be required to self-isolate or quarantine for a set period on arrival.

(7) It is the party leader's responsibility to ensure that all members of the party are in possession of all necessary travel and health documents, as required by any governmental authority, and as required by our COVID-19 Policies and Procedures (as described in clause 2) before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to obtain and carry all required documentation or to otherwise comply with all applicable requirements (including health / COVID-19 related ones). If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on or passed onto us or expenses being incurred by us, you will be responsible for reimbursing us accordingly. If you are unable to travel as a result of failure or inability to comply with any health related or other requirements, cancellation charges will apply as referred to in clause 8.

(8) Contagious or Infectious Diseases other than COVID-19: We may refuse to embark or may disembark, or refuse to reboard after going ashore or confine to cabin any Guest at any port who, in the opinion of the Master, ship's medical personnel or other authorised ship's officer, might be excluded from landing at destination by immigration or other governmental authorities or who may be suffering from contagious or infectious disease or whose presence, in the opinion of the Master, may be detrimental to the comfort or safety of other guests or the crew. In such cases the Guest concerned shall not be entitled to any refund of the holiday cost or compensation of any kind. Additionally, we will have no liability for any costs or expenses they incur as a result. In cases of quarantine of the ship involving detention of guests, each Guest must bear all risk and expense thereby caused and will be charged for food and accommodation during the period of detention, payable day by day, if maintained on board the ship, and for all other quarantine fees and expenses assessed or incurred in respect of the Guest.

(9) The Foreign Ministry of your country of residence may have issued information and advice which is relevant to your holiday. You are strongly recommended to read this before booking as well as close to and in good time prior to departure. Please visit your local EU government website for further details.

(1) For security reasons, the United States, most European and many other countries now require airlines to provide information about their passengers before they fly. This may be referred to as Secure Flight Passenger Data (SFPD) or Advance Passenger Information (API). Where you make a flight inclusive booking with NCL, we need to collect this information on the airline's behalf.

*A redress number is a number which passengers who have previously encountered misidentification when flying or attempting to fly in or to the United States can apply for in the US so as to avoid future problems.

For further information on SFPD (including redress numbers), see www.tsa.gov/SecureFlight

(2) The above information must be provided at the time of booking a flight inclusive holiday with NCL or, if not provided at the time of booking, immediately on request. Failure to do so, or the provision of inaccurate or incomplete details, will result in our being unable to take your booking, your booking being cancelled or your being denied boarding on your flight or entry into the US and/or any other country(ies) to which the requirement applies, as applicable. Cancellation charges will then apply and you will be responsible for all costs, expenses, fines and other sums which are incurred by you, NCL and/or the airline as a result.

(3) Where you book cruise only with us, you are responsible for providing the above information to the airline, if booking direct, or to your travel agent or tour operator, when requested to do so for all flights for which SFPD or API is required. If, as a result of failure to provide information when required or the provision of inaccurate or incomplete details, you are unable to take your NCL cruise, cancellation charges will apply as set out in our Terms and Conditions.

Please note: the provision of SFPD or API is a separate requirement to the Electronic System for Travel Authorisation or ESTA – see clause 18 of our Terms and Conditions.

(1) In the unlikely event that the arrangements shown on your confirmation cannot be provided as a result of the insolvency of NCL (Bahamas) Ltd. for bookings made, insurance has been arranged with International Passenger Protection Ltd. to ensure that you are adequately protected. You will either receive a refund of the price paid (if you have yet to travel) or receive reimbursement of necessary expenses you are forced to incur in order to return home (where your contracted arrangements include return travel).

For all bookings made in a country which is a member of the European Economic Area (which is all EU member states together with Norway, Iceland and Liechtenstein), plus Monaco and Gibraltar, insurance cover has been arranged via Liberty Mutual Insurance Europe SE, Luxembourg. For Switzerland, insurance cover has been arranged via Liberty Mutual Insurance Europe SE - Switzerland.

For further information, please refer to the insurance certificate provided for your booking.

(2) We are also bonded with the Federal Maritime Commission in the USA.

(1) In the event of delay at your outward or homeward point of departure we cannot accept liability for any delay which is due to unavoidable and extraordinary circumstances (see clause 11).

(2) At all times the Master (whether acting alone or on advice from others) has liberty to direct the movements of the ship, including the right to proceed without pilots and tow. The ship also has liberty to deviate from the advertised route and/or timetable , and to call or omit, advance or delay calling at any port or place to tow and assist vessels and to offer or render assistance to preserve life or property or for any other reason or purpose which in the judgment of the Master of the ship (whether alone or acting on advice from others) is reasonable including, but not limited to, weather conditions, operational matters, the medical condition of anyone on board, the safety, comfort or convenience of guests and any measures, actions, precautions or requirements which may have been introduced as result of COVID-19, or any other health emergency. Such deviation shall not give rise to any liability on our part and shall not represent a significant change to the holiday.

(1) In accordance with EU Directive (EC) No 2111/2005, we are required to bring to your attention the existence of a “Community list” which contains details of air carriers that are subject to an operating ban within the EU Community. The Community list is available for inspection at http://ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm .

(2) We are required to advise you of the carrier(s) (or, if the carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking if your holiday is flight inclusive. Where we are only able to inform you of the likely carrier(s) at the time of booking, we will advise you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible.

(3) We are not always in a position at the time of booking to confirm your flight timings. The flight timings on your confirmation invoice are for guidance only and are subject to alteration and confirmation. The latest timings will be shown on your e-tickets which will be available approximately two weeks before departure. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets are made available - we will contact you as soon as possible if this occurs.

(4) Any change in the identity of the carrier, your departure airport, flight routing or flight timings will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these Terms and Conditions.

(5) If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/the carrier are unable to offer you a suitable alternative the provisions of clause 9 (Changes and cancellation by us) will apply.

(6) It is the responsibility of the Guest to a) check their baggage allowance for all flights; if you are booked on different carrier(s) or in a different class of travel to/from the ship, your baggage allowance may differ between flights - please ensure you check the airline websites of each carrier in your itinerary; b) check the departure and arrival terminals of all flights; c) ensure you arrive at check-in and departure gate by the appropriate time with all proper and necessary documentation. Due to airline restrictions, we are not always authorised to pre-reserve seats for our Guests. We are not responsible for pre-assigned seating prior to flight departures for any reason. Guests are advised to contact the airline(s) directly to confirm pre-assigned seating. Some airlines will allow pre-assigned seating requests only once the ticket has been issued and may make an additional charge for this service. Airline tickets can only be issued on receipt of full payment for the cruise holiday. We/the airline will endeavour to satisfy any special service(s) requests such as adding frequent flyer numbers, requesting special meals or mobility assistance. Some airlines restrict the accumulation and/or use of frequent flyer miles in conjunction with the fares we use. Guests are at all times responsible for paying all service fees imposed by the airlines. These fees are at all times non-refundable.

(7) Please note: you are subject to and bound by the terms and conditions of the airline which operates your flight. These can be viewed on the airline's website. If you breach or fail to comply with the airline's terms and conditions or become liable to make any payment to the airline and the airline as a result seeks payment of any sum from us, we will be entitled to claim that payment from you.

(8) Airlines limit their liability in accordance with applicable international convention and regulation.

You must comply with the boarding requirements detailed in our Frequently Asked Questions on our website or otherwise advised to you. If you need assistance with embarkation or disembarkation as a result of reduced mobility or a disability, please see clause 16. If you do not arrive to embark on time at any port or place then we shall have no liability in respect of the consequences. We shall not be obliged to delay departure or deviate from the intended itinerary and you must bear any and all costs arising as a result. Costs associated with transportation to rejoin the ship such as, but not limited to, travel costs, government fees, visa fees, subsistence, accommodation, air fare, launch fare, car hire or agency fees must be borne by you.

(1) Services and goods provided during the holiday and any port or airport charges and taxes which are not included in the confirmed holiday price must be paid by you. Additionally, unless otherwise specified at the time of booking, fares do not include travel insurance, drinks, service charges, gratuities relating to services, charges (e.g. VAT) imposed by local authorities whilst in port or within territorial waters on goods and services provided onboard ship, hotel meals, shore excursions, connecting regional flights (unless booked with us at the same time as you make your cruise booking), personal expenses, dining at certain on-board restaurants and any other item not expressly included in the fare. Fares published are guideline prices, may be subject to change at any time and are subject to availability. Except where indicated, advertised fares are per person, based on double/twin occupancy and include relevant government fees and taxes in the amounts current and applicable at the time of publication.

(2) Where services or goods are provided on board the ship, payment must be made before you disembark. Any such services or goods might incur charges (e.g. VAT) imposed by local authorities whilst in port or within territorial waters. For example some countries require the payment of VAT locally on goods and services. We will do our best to advise you of any such charges in advance of your cruise.Without prejudice to any lien over your goods, you agree that we shall be entitled to prevent any baggage or goods belonging to or travelling with you from leaving the ship until all sums owed to us by you have been paid in full.

You must have received all vaccinations necessary for the holiday in good time prior to the commencement of your holiday and you must have available for production as required during the holiday your passenger ticket, valid as required for the holiday, passport, visas, medical card, vaccination record and any other documents, including those which are as required by any governmental authority, and as required by our COVID-19 Policies and Procedures (as described in clause 2) necessary for the scheduled ports of call and disembarkation. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to obtain and carry all required documentation or to otherwise comply with all applicable requirements (including health / COVID-19 related ones). If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on or passed onto us or expenses being incurred by us, you will be responsible for reimbursing us accordingly (see also clause 18(7)).

(1) You are subject to any and all baggage restrictions applied by any carriers during the holiday, including air and land carriers. You are responsible for checking these prior to departure and accept responsibility for any baggage disallowed or additional charges caused by restrictions including any excess baggage charges levied by any air carrier. Our requirements for cruises are as follows. Only such clothes, effects and gifts as are appropriate for the cruise may be brought on board by each Guest. Each Guest may bring on board two pieces of baggage, with each piece weighing a maximum of 20 KG. Each piece of baggage must be distinctly labelled with the Guest's name, name of the ship, cabin number and sailing date. Any Guest wishing to bring on board baggage in excess of 40 KG in total must seek prior approval from us.

(2) You must not carry firearms, explosives, substances which may be illegal in certain jurisdictions, flammable materials or other hazardous or illegal items. Any such items or noxious substance in your possession on embarkation shall immediately be surrendered to an appropriate member of staff and may be confiscated, destroyed or surrendered to authorities. You must not bring on board any intoxicating liquors or beverages or any drugs. Any such items in your possession on embarkation shall immediately be surrendered to the ship's Master. You shall have no claim for any loss or inconvenience incurred

(3) The ship's Master or any crew member acting under the authority of the Master shall be entitled to enter the Stateroom occupied by any Guest for the purposes of searching for controlled or prohibited substances or for purposes connected with repair, maintenance work, security or safety. The Guest agrees to submit to any personal search or search of luggage and goods where such search is reasonably required by us or any supplier in the interests of security or safety or by any third party acting with appropriate authority.

(4) You must place luggage not retained in a Stateroom in the ship's baggage room or safe and obtain a receipt from us for that luggage. You must ensure that no valuable or important items are left in such luggage - see clause 12(6).

(5) During any transfer of luggage, including upon departure from any hotel or airport, arrival at any new destination or upon change of vehicle or means of transport, it is your responsibility to identify your luggage and ensure it is dealt with as may be appropriate for delivery to the next destination. Any property left on a ship at final destination may be stored and repatriated at the Guest's expense.

(6) Pets, birds, livestock and other animals are not allowed on board the ship. Guests with a disability or with reduced mobility may, however, bring their registered assistance dog with them provided they comply with all applicable requirements (including any imposed by the Guest's country of residence or your airline). Please advise us at the time of booking if you wish to bring a registered assistance dog with you.

(1) For some cruises, you can book transfers between the airport and ship (and vice versa) with us where you have made your own flight arrangements, subject to the following terms. The following terms also apply, except where otherwise stated, to transfers between airport and ship which form part of a flight inclusive booking made with us or where you book them with us at the same time as you make your cruise only booking.

(2) For cruise only bookings, transfers may be booked at the same time as your cruise or at a later date but as they are subject to availability, you are recommended to book them as soon as possible. Transfers are only available on the days the cruise starts and ends. The cost of the transfers is payable with the balance of the cruise cost. Transfers may be cancelled without charge prior to balance due date. After balance due date, cancellation is subject to the same cancellation charges as the cruise. Flight details should be provided when booking your transfer. You should notify us as soon as possible in the event of any change in these details. Subject to availability, we will endeavour to offer you an alternative transfer time where you can no longer travel on your booked transfer as a result of a change in flight times. Where we cannot do so, the transfer may be cancelled as referred to above.

(3) You will be provided with a voucher for your confirmed transfer which you will need to present before you will be allowed to board your transfer vehicle. If you don't have your voucher with you at this time, you may be unable to travel on your transfer. Transfers will depart from the airport or the port, as applicable, at a notified time from a designated departure point. It is your responsibility to be at the correct place at the correct time as the transfer vehicle is not obliged to wait. Transfers will usually be provided on a coach but we reserve the right to substitute any other type of vehicle at our discretion including a mini bus or taxi.

(4) We have no liability to you if you miss your transfer for any reason (including, without limitation, as a result of flight delay, cancellation or any other reason outside your control) or are refused access to the transfer for any reason referred to in this clause or any other clause of these Terms and Conditions. Where you miss your transfer for a reason outside your control, we will endeavour to accommodate you on a later transfer if there is one, subject to availability of space, but do not promise to do so. No refund will be provided for any missed transfer or for any transfer to which you are refused access in accordance with this clause or any other clause of these Terms and Conditions. We will not be responsible for arranging or meeting the costs of any alternative form of transport.

(5) You are responsible for ensuring your luggage is properly loaded on the transfer vehicle and promptly collected on arrival at the port or airport. Luggage and other personal possessions are at all times your responsibility and are carried on the transfer vehicle at your risk. We have no liability for any luggage or personal possessions carried or intended to be carried on any transfer (including, without limitation, for any loss, damage or theft of or from the same). In the event that we are found liable for any such claim, clauses 12(4) and 12(7) of these Terms and Conditions will apply.

(6) All transfer times provided are an estimate only based on the most direct route between the airport and port and assume no delays will be encountered. We make no warranty or representation as to the time or route any particular transfer will take. For transfers which do not form part of a flight inclusive booking or are not booked at the same time your cruise only booking is made, and providing we have selected a reputable transfer operator, we have no liability to you of any description on any basis in the event that you fail to arrive at the port prior to the latest check-in time for embarkation on the ship or at the airport prior to latest check-in with the airline as a result of any delay or failure in the operation of the transfer at any stage (including prior to departure from the airport or port) for any reason. Such reasons include, without limitation, traffic congestion, accident, breakdown (whether or not the accident or breakdown directly involves the transfer vehicle), diversion, road closure, road works and any force majeure. This exclusion applies whether or not we or the operator of the transfer were aware of the event or circumstances in question before the start of the transfer. You will be responsible for meeting all costs and expenses incurred as a result including, where applicable, those involved in joining the ship at a later port of call. We will not be liable to make any refund, meet any costs or expenses or pay any compensation or other sum of any description as a result. For transfers which form part of a flight inclusive booking or are booked at the same time your cruise only booking is made, we will have no liability for or in any of the circumstances referred to in this paragraph providing the transfer has been operated with reasonable skill and care.

(7) We and the operator of the transfer have the right to refuse access to the transfer in the event that you are or appear to be intoxicated or under the influence of alcohol or drugs or behaving in a manner which is causing or may cause distress, disturbance or danger to any person travelling on, or the driver of, the transfer vehicle or damage to any property.

(8) Without prejudice to any other provision of the terms set out in this clause, any liability which we may have to you on any basis for or in connection with any transfer which does not form part of a flight inclusive booking or is not booked at the same time your cruise only booking is made will in any event be limited to a refund of the cost of the transfer in question paid to us except where the claim involves death or personal injury or loss or damage of luggage or personal possessions, in which case the Athens Convention limits the maximum amount we as the carrier may have to pay. Claims involving luggage or personal possessions are subject to this clause. For claims involving death or personal injury, we will not be liable for the operation of the transfer itself or for the acts or omissions of the transfer operator or any of its employees, agents, suppliers or sub-contractors or any other person(s) connected with the transfer (other than our own employees). We will have no further or greater liability. In the event that we are found liable for any transfer which does not form part of a flight inclusive booking or was not booked at the same time your cruise only booking is made on any basis, we are entitled to rely on all limitations and exclusions of liability contained or referred to in these Terms and Conditions. Without limitation, we are entitled to rely on clauses 11, 12(2), and 12(7) of these Terms and Conditions in relation to any claim against us.

Except as otherwise set out in these Terms and Conditions, you must indemnify us for any expense incurred or suffered by us which is not included in the holiday price you have paid to us including (without limitation) expenses relating to medical, dental or similar treatment, accommodation, transportation, repatriation or damage to property. You must also indemnify us for any costs, expenses or other sums we incur as a result of your failure to comply with any requirement of these Terms and Conditions including, by way of example, failure to provide information in accordance with clause 19 (Secure Flight Passenger Data and Advance Passenger Information).

(1) The United States Department of the Treasury through the Office of Foreign Assets Control ("OFAC") has issued a series of comprehensive sanctions against various countries, and specifically, North Korea (Democratic People's Republic of Korea), Crimea, Cuba, Sudan, Syria, Iran, Russia and Belarus. These sanctions limit the ability of cruise lines to conduct business with these countries and their citizens, which includes allowing citizens of those countries to sail onboard our ships. Accordingly, it is Norwegian's policy that if you are a citizen or resident of any sanctioned country, we will be unable to accept and will be entitled to cancel your booking and refuse boarding, unless you can satisfy the following conditions by providing us with:

a. proof of citizenship in a non-sanctioned country; OR proof of residency in a non-sanctioned country; AND

b. evidence that you are funding the cruise, including all onboard charges, through a bank associated with a non-sanctioned country.

(2) You must be able to satisfy all of the above conditions in order to sail onboard a Norwegian Cruise Line ship. If you cannot do so when requested (which may be at any stage including during your online check in) and we cancel your booking, cancellation charges as shown in clause 8 will be applied. No compensation or expenses will be payable and Norwegian will have no liability of any nature in this situation. Any booking from a citizen or resident of a sanctioned country without prior full compliance with the above conditions does not constitute a waiver of these conditions or confirmation that they have been complied with. It is the responsibility of the guests concerned to ensure they are in a position to comply before making a booking with Norwegian.

The above conditions will apply in respect of any other country against which comparable sanctions are issued by the United States.

Guest, including all Guests named on the reservation(s), agrees to comply with NCL’s policies concerning any and all applicable United States Department of the Treasury through the Office of Foreign Assets Control (“OFAC”) regulations which can be found at https://www.ncl.com/freestyle-cruise/cruise-travel-documents#travel-sanctions-regulations . Guest agrees that to the extent Guest violates such policies or is subject to OFAC sanctions, Guest will be refused passage and Guest, along with any other guests included in Guest’s reservation(s), will not be entitled to a refund of any amounts paid to NCL.

The Guest consents to NCL's use and display of the Guest's likeness in any video, photograph or other depiction for any purpose, commercial or otherwise, without compensation or liability of any kind. The Guest's consent extends to minors and other persons in the care and charge of the Guest. Guest further agrees that any type of photograph or recording, in any audio or video format, of the Guest, other guests, crewmembers, independent contractors, concessionaires, guest entertainers or any other third party onboard any of Carrier's vessels or depicting said vessels, their design, equipment or any other feature or part of said vessels, shall not be used by Guest for any commercial purpose, or other financial gain, personal or otherwise, including but not limited to in any media format or broadcast, or for any other use without the express written consent of Carrier. NCL is permitted to take any and all reasonable measures to protect NCL and enforce this provision. The Guest understands and agrees that onboard photographers may photograph Guest and minors and other persons in the care and charge of the Guest, and that those photographs may be processed, displayed and sold to Guests and others. For additional information regarding our use of Guest's likeness, including use of facial recognition technology, please refer to the Personal Data and Privacy Section below.

PERSONAL DATA AND PRIVACY

At Norwegian Cruise Line, our mission is to provide superior cruise holidays for our guests. This mission covers all of our activities including the products and experiences we offer on board our ships and extends to our online community through our websites and interactive features, including applications, widgets, blogs, social networks, social network "tabs" and other online or mobile offerings (which we collectively call the "Services"). Our Services are owned and operated by Norwegian Cruise Line.

Our privacy policy describes what data we collect online and offline and how we use, share, and secure that data. It also describes your choices regarding use, access and correction of your personal data. Personal data is information, or a combination of different types of information, that could reasonably allow you to be identified.

a. The Guest's personal data, which may include sensitive data, will be processed in accordance with our privacy policy, which describes how personal data may be processed, and which is available on our website. We may update our privacy policy without prior notice. Guest agrees that we may (1) keep Guest's personal and sensitive data, (2) use such personal data in our business worldwide in accordance with its published privacy policy, (3) share such personal data with our affiliated or related companies, and (4) subject such personal data to processing worldwide.

b. Guest agrees that we may disclose personal or sensitive data to unaffiliated third parties (1) with the Guest's consent or authorisation, (2) to help complete a transaction for the Guest, (3) to comply with laws, regulations, governmental and quasi-governmental requests, orders or legal processes, (4) to enforce this Contract or other agreements or to protect the rights, safety or property of us or others, (5) as part of a purchase, sale, or transfer of assets or our business, (6) to our agents or service providers to perform functions on its behalf, or (7) as otherwise described in our privacy policy.

c. Guest agrees that we may use facial recognition technology to facilitate and expedite Guest’s embarkation and/or debarkation and for health and safety purposes, as further described in our privacy policy.

We encourage you to review our privacy policy which can be found at www.ncl.com/about/privacy-policy if you want additional information on a particular topic. If you have any questions about how we handle or protect your personal data, please contact us at [email protected] .

Tour Operator: NCL (Bahamas) Ltd., 7665 Corporate Centre Drive, Miami, Florida 33126, USA

Administrative partner: NCL (Bahamas) Ltd., Kreuzberger Ring 68, 65205 Wiesbaden, Germany

Insurer: International Passenger Protection Limited, IPP House, 22-26 Station Road, West Wickham, Kent BR4 0PR, United Kingdom

Via Liberty Mutual Insurance Europe SE

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Courtesy of Princess Cruises

Royal Princess’ large piazza-style atrium. Each cruise line has different rules for payment due dates and cancellation deadlines.

Deadlines for cruise deposits, payments & refunds (cheat sheet)

Due dates for making initial & final payments — and cancellations.

San Francisco Bay Area

CruiseClout score: 95.0

It can be confusing, especially to first-time cruisers, to know when you have to plunk down an initial deposit, make your final payment, and when you're eligible for a refund. Some of this information isn't all that easy to find!

As a general rule, you put down a deposit at the time of booking, and then make final payment generally 60 to 90 days before the sailing date. If your plans change and you need to postpone or cancel, you can cancel and get a full refund if you cancel at least 90 days out (see below for slight variations — you'll notice Princess's refund policy is fairly strict ... sorry! we still love you, Princess!). Be aware that the cruise lines’ refund policies vary widely and change frequently.

Here's a Cheat Sheet of Cruise Deposit, Full Payment & Refund Deadlines for cruise passengers and travel agents (note: different rules apply to groups).

Summary of cruise line policies:

• Royal Caribbean

Norwegian Cruise Line

Holland america line.

• Celebrity Cruises
• Princess Cruises
• MSC Cruises
• Disney Cruise Line
• Carnival Cruise Line

Deposit amount & final payment deadlines for Carnival cruises

* based on double occupancy; for solo travel, see here ; non-refundable deposit at time of booking: Early Saver, Early Saver Last Call and Super Saver fares. See Carnival's Deposit & Final Payment Requirements .

Refund deadlines for Carnival cruises

* No refunds for Pack & Go, Early Saver and Super Saver fares. ** excluding Alaska, Europe, Transatlantic and Panama Canal cruises *** including Alaska, Europe, Transatlantic and Panama Canal cruises of any length. See Carnival's Cancellation Policy .

Deposit amount & final payment deadlines for Royal Caribbean cruises

* Suite categories do require a double deposit since there are a limited number of suites. **Christmas, New Year's and holiday sailings require a final payment 90 days in advance. See Royal Caribbean's requirements for final payment and cruise planning timeline on the Royal Caribbean blog.

Refund deadlines for Royal Caribbean cruises

*for cruises of 4 days or less, see  here See Royal Caribbean's refund & cancellation policy .

Deposit amount & final payment deadlines for Norwegian cruises

* Final payment is due 120 days before holiday sailings.

Refund deadlines for Norwegian cruises

* Additional cancellation fees apply to air, land vacation and add-ons that are canceled. For more than 2 guests, or for guests staying in The Haven Suites, Suites, Garden Villas and guests on holiday sailings, see Norwegian's  cancellation fee schedule .

Deposit amount & final payment deadlines for Holland America cruises

Refund deadlines for holland america cruises.

* Sailings to Caribbean; Panama Canal; Mexico; Canada & New England; Pacific Coastal; Pacific Northwest; Alaska and Alaska Land+Sea Journeys; Europe (except Prinsendam Europe, 30+ day Transatlantic and segments of 30+ day Transatlantic) and 27-day or less Hawaii sailings.

Other sailings include All Holiday; Australia; New Zealand; South Pacific; Asia; Prinsendam Europe; South America and Antarctica sailings. And Grand World; Grand Voyages; any Segment of a Grand World or Grand Voyage; 29-50 day Hawaii, Tahiti & Marquesas; Incan Empires; Amazon Explorer; 30+ day Europe Transatlantic or any segment of a 30+ day Europe Transatlantic sailing; Africa Explorer and Far East Explorer. For these, see Holland America's Cancellation Policy .

Deposit amount & final payment deadlines for Celebrity Cruises

* Different deposit amounts required for Celebrity Xpedition.

Refund deadlines for Celebrity Cruises

*Or deposit amount, whichever is greater See Celebrity Cruises' cancellation & refund policy .

Deposit amount & final payment deadlines for Princess cruises

* Children ages 1-12 generally have a deposit due that's 50% of the adult price.

Refund deadlines for Princess cruises

* For sailings of 30 nights or more, see the Princess site . Charged items include: Cruise, Cruisetour, Cruise Plus Package, pre-purchased gift(s)/special services. See Princess's refund policy .

Deposit amount & final payment deadlines for MSC Cruises

* $200 per adult or $400 per stateroom minimum **$300 per adult or $600 per stateroom minimum Children 17 and under sailing as the 3rd/4th guest in a stateroom do not require an additional deposit. See MSC Cruises' Terms & Conditions .

Refund deadlines for MSC Cruises

See MSC Cruises' refund policy .

Deposit amount & final payment deadlines for Disney Cruise Line

See Disney Cruise Lines' Booking Terms & Conditions .

Refund deadlines for Disney Cruise Line

* Applies to guests in Non-Suites/Non-Concierge Staterooms on 1 to 5 Night Cruises where embark or debark is a U.S. port (Non Holiday Sailings). For guests in Suites or embarking on holiday or non-US sailings, see Disney's refund policy

** Applies to guests in Non-Suites/Non-Concierge Staterooms on 6 to 9 Night Cruises where embark or debark is a U.S. Port (Non Holiday Sailings). For guests in Suites or embarking on holiday or non-US sailings, see Disney's refund policy

*** Applies to guests in Non-Suites/Non-Concierge Staterooms on Cruises 10 Nights or More and on Cruises Less than 10 Nights where Embark and Debark is non-U.S. Port. For guests in Suites or embarking on cruises with non-U.S. ports, see Disney's refund policy

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Cancellations, Compensation and Refund Policies by Cruise Line

Orlando Martinez

• April 23, 2020

(Updated May 20, 2020 11:16 a.m. ET) The global cruise industry shut down in mid-March, with each cruise line making independent decisions on when they will return to service and each line crafting their own compensation and refund policies.

We have published a round-up of what you can expect from each cruise line.

READ MORE: How to Use A Future Cruise Credit

Azamara Cruises

• Service Suspension: All cruises through June 12, 2020
• Compensation: 125% Future Cruise Credit toward any Azamara cruise sailing on or before December 31, 2021
• Refund: Guests can elect to receive a 100% refund of the fare paid to be reimbursed to the original form of payment.
• Cruise with Confidence: Azamara allows passengers sailing through September 1, 2020, to cancel up to 48 hours prior to the cruise and receive a Future Cruise Credit for any non-refundable penalties that can be used for any Azamara cruise departing on or before December 31, 2021

Bahamas Paradise Cruise Line

• Service Suspension: Grand Celebration sailings through June 12, 2020 and Grand Classica sailings through July 9, 2020
• Compensation: 125% Future Cruise Credit toward any Bahamas Paradise sailing through December 31, 2021
• Refund: Guests can elect to receive a 100% refund to be reimbursed to the original form of payment.
• Sail With Ease Policy: The Sail With Ease Policy applies to any guests currently booked on non-canceled sailings through December 21, 2020, who wish to defer their sailing to a later date through December 28, 2020, up to 24 hours before departure.
• More Information: https://www.bahamasparadisecruise.com/

Carnival Cruise Line

• Service Suspension:   Carnival Breeze , Carnival Dream , Carnival Elation , Carnival Freedom , Carnival Horizon , Carnival Magic , Carnival Sensation , & Carnival Vista sailings through and including July 31, 2020. Plus, all Carnival Sunrise sailings from New York through 2020; all Alaska sailings through and including June 30, 2020; all San Francisco sailings through 2020; all Carnival Radiance sailings through and including November 1, 2020; all Carnival Legend sailings through and including October 30, 2020.
• Compensation: Valid for sailings booked by 12/31/2020 and sailed by 12/31/22. 5 Day or Shorter Cruises: Future Cruise Credit plus $300 per Stateroom Onboard Credit. 6+ Day Cruises: Future Cruise Credit plus $600 per Stateroom Onboard Credit
• Incentive to Sail/Flexible Cancellations: For sailings departing June 27 through September 2020, guests will receive a $100 per stateroom Shipboard Credit for sailing as scheduled. If guests choose to cancel their cruise, they can do so at least 30 days prior to sailing and receive a Future Cruise Credit for any non-refundable penalties
• More Information:   https://www.carnival.com/health-and-sailing-updates; https://cruiseradio.net/carnival-extends-cruise-cancellation-compensation-period/

Celebrity Cruises

• Service Suspension: All sailings through June 12, 2020; Alaska sailings through June 30, 2020
• Compensation: 125% Future Cruise Credit toward any Celebrity Cruises sailing on or before December 31, 2021
• Cruise with Confidence: Celebrity allows passengers sailing through September 1, 2020 to cancel up to 48 hours prior to the cruise and receive a Future Cruise Credit for any non-refundable penalties that can be used for any Celebrity cruise departing on or before December 31, 2021
• More Information: https://www.celebritycruises.com/travel-alert/voluntary-suspension-of-cruising 

Costa Cruises

• Service Suspension: all sailings through June 2, 2020; select ships have additional cancelled cruises
• Compensation: Future Cruise Credit
• Refund: No information provided. Contact Costa for details
• More information: https://www.costacruises.com/cruising-soon.html

Crystal Cruises

• Service Suspension: cruises through mid-May
• Compensation: A Future Cruise Credit for 125% of the cruise fare paid will be issued, valid for any Crystal cruise experience (Ocean, river, yacht or expedition) valid for sailings through December 31, 2022
• More information:  crystalcruises.com/health-and-safety-hub

Cunard Line

• Service Suspension:  all cruises through July 31, 2020; Alaska sailings on Queen Elizabeth through September 8, 2020
• Compensation: A Future Cruise Credit equal to 125% of the cruise fare paid will be issued, valid on any Cunard sailing through March 31, 2022, when booked by December 31, 2021
• Refund: Guests can elect to receive a 100% refund of the fare paid to be reimbursed to the original form of payment within 60 days.
• Revised Final Payment Due Date: Cunard has modified the final payment date for cruises sailing between August 1 and September 30, 2020 to be 60 days before sailing, and cancellation penalties do not apply until the new final payment date.
• More information: https://www.cunard.com/en-us/contact-us/travel-health-advisories

Disney Cruise Line

• Service Suspension: all cruises on cancelled through July 27, 2020.
• Compensation: 125% Future Cruise Credit for any Disney Cruise Line sailing within 15 months of the original sailing date
• More information: https://disneycruise.disney.go.com/guest-services/advisory/

Holland America Line

• Service Suspension: all cruises through June 30, 2020; all Alaska, Europe, and Canada/New England cruises in 2020; 79-night Grand Africa voyage sailing October 3, 2020
• Compensation: Guests will receive a 125% Future Cruise Credit for the base cruise fare paid, plus guests on cruises with an announced cancellation date prior to May 6, 2020, will receive a $250 per person Onboard Credit; guests with paid in full bookings on canceled sailings announced on May 6, 2020, will receive a 125% Future Cruise Credit for the base cruise fare paid; guests with bookings not paid in full will receive a Future Cruise Credit for double the amount of the deposit paid, with a minimum value of $100 and a maximum amount of the base cruise fare.
• Refund: Guests can elect to receive a 100% refund of the fare paid to be reimbursed to the original form of payment. For guests whose sailings were canceled on May 6, 2020, they have up to June 15, 2020, to select the refund option
• Book with Confidence: For sailings on or before July 31, 2020, guests can cancel up to 48 hours prior to sailing and receive a 100% Future Cruise Credit in the amount of cancellation fees; guests sailing August 1 through October 15, 2020, who booked March 1 to April 30, 2020, can cancel up to 30 days before sailing to receive a 100% Future Cruise Credit in the amount of cancellation fees
• More information: https://www.hollandamerica.com/en_US/news/coronavirus-travel-advisory/BookWithConfidence.html

MSC Cruises

• Service Suspension: through July 10, 2020
• Compensation: Passengers can receive a 125% Future Cruise Credit for the entire cruise fare paid, valid on any MSC Cruise sailing on or before December 31, 2021.
• Cruise Assurance: Passengers sailing through September 30, 2020, can cancel their cruise up to 48 hours prior to departure and receive a 100% Future Cruise Credit for the cruise fare paid, valid on any MSC cruise through December 31, 2021.
• More information: https://www.msccruisesusa.com/en-us/Cruise-Changes-COVID19.aspx

Norwegian Cruise Line 

• Service Suspension: all sailings through July 31, 2020.
• Compensation: All guests with current and active bookings through July 31, 2020, will automatically receive their refund in the form of a future cruise credit valued at 125% of the fare paid.
• Refund: Guests can elect to receive a 100% refund of the fare paid to be reimbursed to the original form of payment ninety days after the request for a refund has been submitted.
• Guests with active reservations on canceled Norwegian Sun Sailings from August 13 through October 18, 2020, will not be eligible for an FCC and will be automatically issued a 100% refund.
• Peace of Mind Guarantee : It has extended its temporary “Peace of Mind” policy through November 30, 2020. Guests are free to cancel anytime up to 48 hours in advance of embarkation. Anyone choosing to cancel will receive a full refund in the form of a future cruise credit to be used for sailings that embark through December 31, 2022.
• More information: https://www.ncl.com/why-cruise-norwegian/book-with-confidence#suspendedsailings

Oceania Cruises

• Service Suspension: through May 10, 2020
• Compensation: Guests with active reservations on these canceled sailings as of the dates listed above have been provided with a 125% Future Cruise Credit of the amount paid, which can be applied to an existing reservation or any new reservation made within one year for an Oceania voyage between now and December 31, 2022.
• Refund: Eligible guests may choose a refund equal to the amount paid.
• Cruise Assurance: for all existing and new reservations made by May 31, 2020, on Oceania Cruises voyages embarking on or before December 31, 2020, guests who have paid in full have the option to cancel up to 48 hours prior to the departure date and receive a 100% Future Cruise Credit.
• More Information: https://www.oceaniacruises.com/assurance

P&O Cruises

• Service Suspension: all cruises through July 31, 2020
• Compensation: A Future Cruise Credit equal to 125% of the cruise fare paid will be issued, valid on any P&O sailing through March 31, 2022, when booked by December 31, 2021
• Holiday Flexibility: If you’re booked on a P&O Cruise sailing between August 1 and 31, 2020, you can cancel up to 48 hours prior to sailing and receive a Future Cruise Credit valued at 110% of the fare paid.
• More Information: https://www.pocruises.com/travel-health-advisories

Princess Cruises 

• Service Suspension : all cruises through June 30, 2020; all 2020 Alaska cruises; all summer 2020 Europe and Transatlantic cruises; Summer 2020 Caribbean cruises and all Canada & New England cruises on Caribbean Princes s and Sky Princess ; summer and fall cruises in Japan on Diamond Princess; Sapphire Princess and Sea Princess cruises in Australia through August 2020; July cruises from Taiwan on Majestic Princess ; Hawaii and French Polynesia cruises on Pacific Princess through November, 2o2o
• Compensation: Depending on their sail date, paid-in-full guests are eligible for a 100 percent future cruise credit, plus a bonus future cruise credit, good for sailings through May 1, 2022; for guests not paid in full, Princess will issue a Future Cruise Credit for “Double the Deposit” with a minimum value of #100
• Refund:  All guests have the option of a 100% refund.
• Cruise Assurance: Depending on their sail date, guests can cancel from 48 hours to 30 days before sailing to receive a future cruise credit.
• More information: https://princess.qualtrics.com/jfe/form/SV_3IPGcxcN0jSk6c5  

Regent Seven Seas 

• Compensation: Guests with active reservations on these canceled sailings as of the dates listed above have been provided with a 125% Future Cruise Credit of the amount paid, which can be applied to an existing reservation or any new reservation made within one year for a Regent voyage between now and December 31, 2022.
• Cruise Assurance: for all existing and new reservations made by May 31, 2020, on Regent Seven Seas Cruises voyages embarking on or before December 31, 2020, guests who have paid in full have the option to cancel up to 48 hours prior to the departure date and receive a 100% Future Cruise Credit.
• More Information: https://www.rssc.com/request-refund/

Royal Caribbean

• Compensation: 125% Future Cruise Credit toward any Royal Caribbean cruise sailing on or before December 31, 2021
• Cruise with Confidence: Royal Caribbean allows passengers sailing through October 31, 2020, to cancel up to 48 hours prior to the cruise and receive a Future Cruise Credit for any non-refundable penalties that can be used for any Royal Caribbean cruise departing on or before December 31, 2021
• More Information: https://www.royalcaribbean.com/cruise-ships/itinerary-updates
• Service Suspension : all sailings through June 30, 2020
• Compensation : 125% Future Cruise Credit, valid on any future Seabourn sailing through December 31, 2021
• More Information:   https://www.seabourn.com/en_US/news/pause-global-cruise-operations.html
• Service Suspension : Silver Cloud sailings through May 18, 2020; Silver Wind sailings through Mat 12, 2020; Silver Shadow sailings through May 13, 2020; Silver Spirit sailings through May 16, 2020; Silver Muse sailings through July 1, 2020; Silver Whisper sailings through May 24, 2020; Silver Explorer sailings through June 6, 2020; Silver Galapagos sailings through May 15, 2020
• Compensation : 125% Future Cruise Credit, valid for two years from the date of issuance
• Refund: Guests can elect to receive a 100% refund of the fare paid to be reimbursed to the original form of payment within 90 days.
• More Information:   https://www.silversea.com/information-on-itinerary-changes.html

Viking Cruises 

• Service Suspension : through June 30, 2020
• Compensation : 125% Future Cruise Vouchers
• Refund Policy : Guests may choose a refund equal to the amount paid by calling Viking at 1-833-900-0951 or your Travel Agent by April 6, 2020.
• More Information: https://www.vikingcruises.com/oceans/my-trip/current-sailings/index.html

Virgin Voyages 

• Service Suspension : through August 7, 2020
• Compensation : 200% in Future Voyage Credit, which you can apply to another sailing rather than a refund. That’s double the value of your existing voyage fare. If you use your Future Voyage Credit before June 30, 2020, we’ll sweeten things even more with up to $500 in onboard credit.
• Refund Policy : A full refund of your voyage fare and a Future Voyage Credit equal 25% of the booked voyage fare to be used on a future sailing. All refunds will be applied to your original form of payment within 30 days.
• More Information: www.virginvoyages.com

Windstar Cruises 

• Service Suspension : through September 1, 2020.
• Compensation : Guests on canceled cruises will receive the choice of (1) a Future Cruise Credit valued at 125% of all monies paid to Windstar Cruises; (2) on select canceled cruises, a Future Cruise Credit valued at 100% of all monies paid to Windstar Cruises plus an onboard credit for $300.
• Refund : A full refund equal to the amount paid on the Windstar booking to the original form of payment.
• Cruise with Confidence Policy : Travelers who cancel a cruise booking up to 15 days prior to departure will receive a 100% Future Cruise Credit to be used on another Windstar departure within one year of the issue date of the credit. The offer is good for the cruise fare only.
• More Information: https://www.windstarcruises.com/travel-health-advisory/

(Updated: April 24, 2020, 5:35 p.m. EDT)

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Payments & Refunds

To reserve your cabin and lock in the final price, you will be required to place a deposit on your cruise. After you have placed a deposit to secure your reservation, you will be asked to pay the remaining balance of your fare at the final payment due date.

Deposit and Final Payment

Note: Select promotions require full payment at the time of booking. Holland America accepts Visa, MasterCard, American Express and Discover Card.

Cancellation and Refunds

Penalties may apply if you cancel or change your reservation. Penalties can be up to 100% of the amount paid, and deposits are often non-refundable. We recommend purchasing insurance to protect against covered unexpected events. Please check with your Vacations To Go cruise counselor for cancellation and refund policies for Holland America cruises.

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Here Are the Standard Cancellation Policies for Each Major Cruise Line

Cruise line cancellation policies are as varied as the cruise lines themselves. Some cruise lines let clients cancel up to three months before sailing with no penalty. Others charge an administrative fee for a cancellation from the minute a cruise has been booked.

One universal truth does apply, though: the more expensive or longer the cruise, the less time people have to cancel their sailing with the least penalty.

To help advisors quickly and easily identify the cancellation policy for ocean-going cruise lines, Travel Market Report has rounded up each line’s standard policy.

This roundup does not include any special promotions that require either a non-refundable deposit or a non-refundable fare. Additionally, unless noted otherwise, cancellation charges are person.

In this article: American Cruise Lines | Azamara | Atlas Ocean Voyages | Carnival Cruise Line | Celebrity Cruises | Celestyal Cruises | Cunard | Disney Cruise Line | Holland America Line | Lindblad Expeditions | MSC Cruises | Norwegian Cruise Line | Oceania Cruises | Paul Gauguin Cruises & Ponant | Princess Cruises | Regent Seven Seas Cruises | Royal Caribbean | Scenic | Seabourn | Silversea Cruises | UnCruise Adventures | Viking | Virgin Voyages | Windstar Cruises

American Cruise Lines Days Prior to Departure | Cancellation Charge

• 91 days or more | $250 per person (unless cancelled within 24 hours of booking)
• 90-46 days | 50% + $250 per person
• 45 days or less | 100% + $250 per person

Azamara Days Prior to Departure | Cancellation Charge

• 121+ days | $75 per person
• 120-91 days | 25% of booked fare
• 90-61 days | 50% of booked fare
• 60-31 days | 75% of booked fare
• 30 days or less | 100% of booked fare

Atlas Ocean Voyages Days Prior to Departure | Cancellation Charge

• Deposit-91 days (Deposit – 121 days for Antarctica sailings) | $250 per person
• 90-76 days (120-76 days for Antarctica sailings) | 50% cancellation fee
• 75-46 days (same for Antarctica sailings) | 75% cancellation fee
• 45 days or less (same for Antarctica sailings) | 100% cancellation fee

Carnival Cruise Line Days Prior to Departure | Cancellation Charge

• Final payment – 56 days | Deposit amount
• 55-30 days | 50% of booked fare (or standard deposit, whichever is greater)
• 29-15 days | 75% of booked fare (or standard deposit, whichever is greater)
• 14 days or less | 100% of booked fare

COVID-19 Exception : If you, your family members living with you in the same household or a travel companion assigned to the same stateroom cancels a cruise booking due to testing positive for COVID-19 within seven days of embarkation, you and those traveling companions assigned to the same stateroom are entitled to an FCC for the amount paid to Carnival. To qualify for the FCC, you are required to notify Carnival within 24 hours or receiving a positive COVID-19 test result. Results must be presented to Carnival in an “acceptable” format – ie, a laboratory test record, digital certificate or healthcare record that indicates your full legal name, date of birth, type of test, date and time sample was taken, test result stating “POSITIVE” and laboratory, testing site, and/or healthcare provider details. Handwritten test results and photographs of at-home test results are not acceptable.

Celebrity Cruises Days Prior to Departure | Cancellation Charge

For 1 to 4 Night Cruises (including holiday sailings)

• 74-61 days | 50% of total price
• 60-31 days | 75% of total price
• 30 days or less | 100% of total price

For cruises of 5 nights or longer (including holiday sailings & cruise/tours)

• 89-75 days | 25% of total price

COVID-19 Exception : For cruises departing through November 30, 2022, Celebrity will provide a 100% refund (or FCC) for any guest and their traveling party, if any test positive for COVID-19 within 10 days prior to embarkation. To qualify for a refund or FCC, the person who has tested positive must present a verified positive test in a form acceptable to Celebrity.

Celestyal Cruises Days Prior to Departure | Cancellation Charge

For 2022 Cruises

• 89-30 days | full deposit
• 29 days or less | 100% (minus port and service charges)

For 2023 Cruises

• 90 days or more | $60 per stateroom

Cunard Days Prior to Departure | Cancellation Charge

For voyages of 30 nights or less on Queen Mary 2 and Queen Victoria, departing through February 23, 2023 (including World Voyage segments

• 89-61 days | 40% of full fare
• 60-31 days | 50% of full fare
• 30-15 days | 75% of full fare
• 14 days or less | 100% of full fare

For all other cruises or voyages of 30 nights or less on Queen Mary 2 and Queen Victoria, departing after February 23, 2023

• 129-90 days | 25% or deposit amount

For voyages of 31 nights or longer on Queen Mary 2 and Queen Victoria, departing through February 2023 (including World Voyages & World Voyage segments)

• 89-64 days | 50% of full fare
• 63-43 days | 75% of full fare
• 42 days or less | 100% of full fare
• 150-120 days | 20% or deposit amount
• 119-91 days | 40% of full fare
• 90-64 days | 50% of full fare

Disney Cruise Line Days Prior to Departure | Cancellation Charge

For sailings that depart on or before March 31, 2023) Cruises of 1 to 5 nights (excluding suites and concierge staterooms)

• 59-45 days | full deposits
• 44-30 days | 50% of vacation fare per guest
• 29-15 days | 75% of vacation fare per guest
• 14 days or less | 100% of vacation fare

Cruises of 6 nights or more (excluding suites and concierge staterooms)

• 59-56 days | full deposits
• 55-30 days | 50% of vacation fare per guest

Suites and Concierge Staterooms

• 60 days or more | full deposits
• 59-56 days | 50% of vacation fare per guest
• 55-30 days | 75% of vacation fare per guest
• 29 days or less | 100% of vacation fare

For sailings that depart after March 31, 2023 Cruises of 1 to 5 nights (excluding suites and concierge staterooms)

• 89-45 days | full deposits
• 119-56 days | full deposits
• 90 days or more | full deposits
• 89-56 days | 50% of vacation fare per guest

Holland America Line Days Prior to Departure | Cancellation Charge

Voyages Up to 6 Nights

• 75-57 days | Full deposits
• 56-29 days | 50% of gross fare
• 28-16 days | 75% of gross fare
• 15 days or less | 100% of gross fare

Grand World, Grand Voyages, Segments of Grand World or Grand Voyages, 28+ Day Hawaii, Tahiti & Marquesas, Tales of the South Pacific, Amazon Explorer, Incan Empires (including segments), 30+ Day Transatlantic Voyages (including segments)

• 120-91 days | Full deposits
• 90-76 days | 60% of gross fare
• 75 days or less | 100% of gross fare

All Other Voyages of 7 Nights or Longer

• 90-76 days | Full deposits
• 75-61 days | 50% of gross fare
• 60-31 days | 75% of gross fare
• 30 days or less | 100% of gross fare

COVID-19 Exceptions: All cruises booked through September 30, 2022 that depart through December 31, 2022 can be canceled up to 30 days before departure through Holland America’s “Worry Free Promise” policy and receive a Future Cruise Credit in the amount of any non-refundable cancellation fees, with the remainder of what was paid for the cruise refunded to the original form of payment. Additionally, on these cruises a guest may cancel up to sailing date if they test positive for COVID-19 and receive the same remuneration.

Lindblad Expeditions Days Prior to Departure | Cancellation Charge

For Departures through December 31, 2023 (National Geographic Venture, National Geographic Quest, National Geographic Sea Bird, National Geographic Sea Lion, National Geographic Endeavour II, National Geographic Islander II, Delfin, The Jahan, Lord of the Glens, Oberoi Philae, and Sea Cloud)

• 120 days or more | $350 (will be credited in the form of a Lindblad Expeditions Travel Certificate, which may be applied towards final payment on any future booking, no expiration date)
• 119-90 days | Advance payment cost (will be credited in the form of a Lindblad Expeditions Travel Certificate, which may be applied towards final payment on any future booking, no expiration date)
• 89-60 days | 25% of trip cost
• 59-45 days | 50% of trip cost
• 44 days or less | 100% of trip cost

For Departures Starting January 1, 2024 (National Geographic Venture, National Geographic Quest, National Geographic Sea Bird, National Geographic Sea Lion, National Geographic Endeavour II, National Geographic Islander II, Delfin, The Jahan, Lord of the Glens, Oberoi Philae, and Sea Cloud)

• 120 or more days | Advance payment cost (will be credited in the form of a Lindblad Expeditions Travel Certificate, which may be applied towards final payment on any future booking, no expiration date)
• 119-90 days | 50% of trip cost
• 89 days or less | 100% of trip cost

For Departures through March 31, 2024 (National Geographic Explorer, National Geographic Orion, National Geographic Endurance, and National Geographic Resolution)

• 180 days or more | $750 (will be credited in the form of a Lindblad Expeditions Travel Certificate, which may be applied towards final payment on any future booking, no expiration date)
• 179-120 days | Advance payment cost (will be credited in the form of a Lindblad Expeditions Travel Certificate, which may be applied towards final payment on any future booking, no expiration date)
• 119-90 days | 25% of trip cost
• 89-60 days | 50% of trip cost
• 59 days or less | 100% of trips cost

For Departures Starting April 1, 2024

• 120 days or more | Advance payment cost (will be credited in the form of a Lindblad Expeditions Travel Certificate, which may be applied towards final payment on any future booking, no expiration date)

MSC Cruises Days Prior to Departure | Cancellation Charge

Cruises of 4 Nights or Less

• 74-51 days | Deposit
• 50-31 days | 50% penalty
• 30-16 days | 75% penalty
• 15 days or less | 100% penalty

Cruises of 5 to 14 Nights

• 89-61 days | Deposit
• 60-46 days | 50% penalty
• 45-16 days | 75% penalty

Cruises of 15 Nights or Longer

• 109-61 days | Deposit

MSC Yacht Club Cruises of 4 Nights or Less

• 51 days or more | Deposit

MSC Yacht Club Cruises of 5 Nights or Longer

• 61 days or more | Deposit

World Cruise 2023

• 60 days or more | 15% penalty
• 59-10 days | 75% penalty
• 9 days or less | 100% penalty

COVID-19 Exception: If a passenger tests positive for COVID-19 within 14 days, the denied passenger is entitled to a refund or future cruise credit equal in value to the amount the passenger paid to MSC. Subject to passenger providing verification satisfactory to MSC.

Norwegian Cruise Line Days Prior to Departure | Cancellation Charge

The Haven Suites, Suites, Garden Villas and Holiday Sailings

• 119-106 days | 25% of booked fare
• 105-91 days | 50% of booked fare
• 90-61 days | 75% of booked fare
• 60 days or less | 100%

1 to 6 Day Sailings (Club Balcony Suites and Below)

• 119-91 days | 25% of booked fare
• 30 days or less | 100%

Sailings of 7 Days or More (Club Balcony Suites and Below)

COVID-19 Exception: If a guest, family member or travel companion assigned to the same stateroom cancels a cruise due to testing positive for COVID-19 within 14 days of embarkation, each is entitled to a FCC for the amount paid to NCL. To qualify for the FCC, guest must present a verified positive test result in a form acceptable to NCL.

Oceania Cruises Days Prior to Departure | Cancellation Charge

1 to 14 Day Cruises

• 120-91 days | $250 per person (may be converted to a future cruise credit redeemable on bookings made up to 12 months after cancellation for travel any time)
• 120-91 days for Owner's, Vista and Oceania Suites | 10% of the cruise fare
• 90-76 days | 25% of cruise fare
• 75-61 days | 50% of cruise fare
• 60-31 days | 75% of cruise fare
• 30 days or less | 100% of cruise fare

Cruises of 15 Days or Longer (except Around the World or World Odyssey Cruises)

• 180-151 days | $250 per person (may be converted to a future cruise credit redeemable on bookings made up to 12 months after cancellation for travel any time)
• 180-151 days for Owner's, Vista and Oceania Suites | 10% of the cruise fare
• 150-121 days | 25% of cruise fare
• 120-91 days | 50% of cruise fare
• 90-61 days | 75% of cruise fare
• 60 days or less | 100% of cruise fare

For Around the World and World Odyssey Cruises

• 181 days or more | $500 per person
• 180-151 days | 25% of cruise fare
• 150-121 days | 50% of cruise fare
• 120-91 days | 75% of cruise fare
• Less than 90 days | 100% of cruise fare

Paul Gauguin Cruises & Ponant Days Prior to Departure | Cancellation Charge

• 15 days past deposit-181 days | $250 per cruise
• 180-91 days | 25% of the total amount
• 91 days or less | 100% of full fare

COVID-19 Exception: For a cancellation due to a positive COVID-19 test within 30 days prior to departure, Ponant will offer to transfer all funds without penalty to a different departure or provide a Future Cruise Credit worth 100% of all funds paid, valid for travel within 24 months from the original sail date.

Princess Cruises Days Prior to Departure | Cancellation Charge

Sailings of up to 24 days (including World Cruise segments)

• 75-89 days | 25% of total charges
• 61-74 days | 50% of total charges
• 31-60 days | 75% of total charges
• 30 days or less | 100% of total charges

Sailings of 25 days or more (including Full World Cruise & World Cruise Segments)

• 113-119 days | deposit amount (30% of total charges for World Cruises)
• 61-112 days | 50% of total charges
• 60 days or less | 100% of total charges

COVID-19 Exception: If a guest, family member living in the same household or traveling companion assigned to the same stateroom cancels a cruise due to testing positive for COVID-19 within 14 days of embarkation, all are entitled to an FCC for the amount paid to Princess Cruises. To qualify for the FCC, guest must present verified positive test result in a form acceptable to Princess Cruises.

Regent Seven Seas Cruises Days Prior to Departure | Cancellation Charge

Cruises of 14 Nights or Less

• Deposit-121 days | Suite category RS – 25% of fare | Suite category MS-H – $100 per person ($100 fee may be converted into a FCC redeemable on bookings made up to 12 months after cancellation date, for travel any time)
• 120-91 days | Suite category RS – 50% of fare | Suite category MS-H – 15% of fare
• 90-61 days | Suite category RS – 75% of fare | Suite category MS-H – 50% of fare
• 60-31 days | Suite category RS – 100% of fare | Suite category MS-H – 75% of fare
• 30 days or less | Suite category RS – 100% of fare | Suite category MS-H – 100% of fare

Cruises of 14 Nights or Longer

• Deposit-151 days | Suite category RS – 25% of fare | Suite category MS-H – $100 per person ($100 fee may be converted into a FCC redeemable on bookings made up to 12 months after cancellation date, for travel any time)
• 150-121 days | Suite category RS – 50% of fare | Suite category MS-H – 15% of fare
• 120-91 days | Suite category RS – 75% of fare | Suite category MS-H – 50% of fare
• 90-76 days | Suite category RS – 100% of fare | Suite category MS-H – 75% of fare
• 75 days or less | Suite category RS – 100% of fare | Suite category MS-H – 100% of fare

2025 World Cruise

• Deposit-181 days | 10% of fare in suite categories MS-HS
• 180-151 days | 25% of fare
• 150-121 days | 50% of fare
• 120-91 days | 75% of fare
• 90 days or less | 100% of fare

Seven Seas Grandeur Inaugural Season (Nov. 25, 2023 – June 21, 2024)

• Deposit-151 days | Suite categories RS-SS – 25% of fare | Suite category A-H – $100
• 150-121 days | Suite categories RS-SS – 50% of fare | Suite category A-H – 15% of fare
• 120-91 days | Suite categories RS-SS – 75% of fare | Suite category A-H – 50% of fare
• 90-76 days | Suite categories RS-SS – 100% of fare | Suite category A-H – 75% of fare
• 75 days or less | Suite categories RS-SS – 100% of fare | Suite category A-H – 100% of fare

Royal Caribbean International Days Prior to Departure | Cancellation Charge

For Cruises of 1 to 4 Nights

For Cruises of 5 Nights or Longer

COVID-19 Exception: Effective for cruises through April 30, 2023, if a guest cancels a cruise due to their, or someone else in their traveling party, testing positive for COVID-19 within 10 days before embarkation, they and anyone else in the traveling party who cancels, are eligible for a refund of the cruise fare paid to RCI. To qualify for refund, guest must present verified positive test result in a form acceptable to Royal Caribbean.

Scenic Days Prior to Departure | Cancellation Charge

For 2022 & 2023 Scenic Eclipse Ocean Cruises

• 130 days or more | full deposit
• 129-91 days | 50%
• 90-61 days | 75%

Seabourn Days Prior to Departure | Cancellation Charge

Cruises of 25 Days or Less

• 120-91 days | 15% of full fare
• 90-46 days | 50% of full fare
• 45-31 days | 75% of full fare
• 30 days or less | 100% of full fare

Cruises of 26 Days or Longer

• 150-121 days | 15% of full fare
• 120-91 days | 50% of full fare
• 90-76 days | 75% of full fare
• 75 days or less | 100% of full fare

COVID-19 Exception: For voyages departing on or before March 31, guests may cancel no less than 30 days prior to embarkation – or within 30 days if they or someone in their immediate travel party test positive for COVID-19 – and receive a future cruise credit.

Silversea Days Prior to Departure | Cancellation Charge

For Silver Door-to-Door All-Inclusive Fares

• Deposit-151 days | $250 (automatically converted to a future cruise credit within 15 days of cancellation date)
• 150-121 days | 15% of total cruise fare
• 120-91 days | 25% of total cruise fare
• 90-61 days | 50% of the total cruise fare
• 60-31 days | 75% of the total cruise fare
• 30 days or less | 100% of the total cruise fare

For Port-to-Port All-Inclusive Fares

• Deposit-151 days | 15% of the total cruise fare
• 150-121 days | 30% of the total cruise fare
• 120-91 days | 50% of the total cruise fare
• 90-61 days | 75% of the total cruise fare
• 60 days or less | 100% of the total cruise fare

For 2023 & 2024 World Cruises

• Deposit-181 days | $500 (automatically converted to a future cruise credit within 15 days from cancellation date)
• 180-151 days | 25% of the total cruise fare
• 150-121 days | 50% of the total cruise fare
• 120-91 days | 75% of the total cruise fare
• 90 days or less | 100% of total cruise fare

For 2025 World Cruise

• Deposit-350 days | $500 (automatically converted to a future cruise credit within 15 days from cancellation date)
• 349-181 days | 20% of the total cruise fare
• 90 days or less | 100% of the total cruise fare

COVID-19 Exception: On sailings through March 31, 2023, if a guest or someone in their travelling party tests positive for COVID-19 within 10 days of embarkation, all are eligible for a refund or FCC of the cruise fare paid to Silversea. To qualify, proof of verified positive test must be presented in a form acceptable to Silversea.

UnCruise Adventures Days Prior to Departure | Cancellation Charge

• 120 days or more | 50% of initial deposit
• 119-91 days | full deposit
• 90-46 days | 50% of gross fare
• 45 days or less | 100% of gross fare

Viking Days Prior to Departure | Cancellation Charge

For all Sailings except Grand & World Cruise Voyages

• 120 days or more | $100
• 119-90 days | 20% of full fare
• 89-70 days | 35% of full fare
• 69-50 days | 50% of full fare
• 49-30 days | 75% of full fare
• 29 days or less | 100% of full fare

For Grand & World Cruise Voyages

• 180 days or more | $1,000
• 179-150 days | 20% of full fare
• 149-120 days | 40% of full fare
• 119-90 days | 60% of full fare
• 89-60 days | 80% of full fare
• 59 days or less | 100% of full fare

Virgin Voyages Days Prior to Departure | Cancellation Charge

• 120 days or more | Full deposit, if not canceled within seven days of booking (deposit will be converted into a Future Voyage Credit)
• 119-45 days | All paid funds will be converted to a Future Voyage Credit for use within one year from original voyage start date
• 44 days or less | 100% penalty, but guests can switch the name on the booking to anyone they’d like up to 48 hours before the sail date

Windstar Cruises Days Prior to Departure | Cancellation Charge

• 120 days or more | $50 per person
• 120-90 days | 15% of gross fare (deposit)
• 89-60 days | 35% of gross fare
• 59-30 days | 50% of gross fare
• 29 days or less | 100% of gross fare

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A roundup of the rebating and advertising policies for each CLIA-member cruise line. 

At least two sailings on the Danube River have been canceled due to unusually high waters.

The program introduces a revamped Tour Conductor Credit, offers shipboard credits or bonus commissions, and more.

The new "guide" will include a personalized welcome letter, pre-cruise info, reusable luggage tags, and more.

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The line also added a new Southeast Regional Sales Director.

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Cancellations – frequently asked questions.

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How Much to Rent an RV? How Cruise America Prices Rentals

RV Lifestyle

When planning an RV road trip , your budget plays a key role. Foremost in your mind is how much to rent an RV you should set aside, but you may not know how much exactly that will be.

Wondering how much it costs to rent an RV and curious about what factors influence RV rental prices? Cruise America is happy to explain it all to you and to get you on the road faster while saving money.

How Easy is It to Rent an RV?

Before talking about how much it costs to rent an RV, you're probably wondering how easy it is to do it. The truth is that it is incredibly easy to rent an RV. You don't need a special license to rent an RV, and you don't need any prior experience driving an RV before you try to rent one! 

All in all, renting an RV is a great and easy way to see the country! Your biggest challenge may be finding the RV you want, especially if you're booking for a popular time.

What Factors Into RV Rental Prices at Cruise America?

Your pickup location, time of year, travel destination, and the duration of your road trip all play a role in the costs for how much to rent an RV, along with insurance costs. And, of course, the size of the RV you rent plays an outsized role, too!

Pickup Location

If you're planning on picking up your RV rental from a popular hub, be prepared to pay a bit more than you might when renting from other places...especially if your trip coincides with a busy time of year. You may be limited by what vehicles a certain location has in stock, especially if you delay booking until a time that's close to your travel date.

Time of Year

Want to celebrate Freedom over the July 4th holiday? Well, that's a time of high demand, so you should naturally expect to pay more. Then again, there are times throughout the year when special deals are offered by Cruise America. If you're flexible with scheduling, you can get quite a bargain.

Travel Destination/Mileage

The farther away your destination is, the more miles you'll rack up to both to get there and then to return to Cruise America (unless you're going on a one-way RV road trip , in which case you may find attractive discounts and avoid paying more in mileage charges).

Duration of Your Road Trip

Anyone who has ever rented any type of vehicle has to be prepared for this: The longer your trip/length of rental, the more it will cost — usually. You might find that a longer-term RV rental (a month or more) is offered at a discounted rate compared to a shorter-term (a week or two) rental.

Size & Model

A smaller RV will cost less — both in terms of the actual rental price, and gas — than a larger RV, but quite often, larger RVs are far more comfortable. If money is a concern and you don't need a super-sized RV for your road trip, going with a smaller vehicle or a less fancy model will be much easier on your wallet.

Other Factors in Pricing

Aside from factors more or less in your control, there are also rental fees and taxes to pay — they creep up on you just like this point did, and they're not up to Cruise America — when thinking about how much to rent an RV, remember how fees and taxes will vary by state/province.

As for additional fees that an RV retailer might charge you, be ready for rental insurance — but not at Cruise America, which provides free Supplemental Liability Insurance (SLI) with each RV rental.

How To Save Money on an RV Rental

Now, there are definitely ways to save money on an RV rental you might not have considered at first.

Relocation and One-Way RV Rental Deals

If you're open to a one-way RV rental, you may want to ask about a "relocation deal" . In this case, you get an RV for a one-way rental at a discounted price because you're effectively relocating that RV to another retailer location across the country.

Cruise America also has one-way specials based on date and destination, so check 'em out!

Find Great Gas Deals

It's not just the price you have to consider over how much to rent an RV; gas will also be a major expense. Be on the lookout for deals that include gas cards or discounts as incentives for renting an RV.

Book Your RV Ahead of Time

You can save money on an RV rental by reserving your vehicle well in advance. For example, the earlier you book your RV with Cruise America, the more choices you have in terms of vehicle size — which, as you know, influences how much to rent an RV you'll have to pay!

Save Money on an RV Rental With Cruise America

The best way to save money on an RV rental is to go with a company with more than 50 years of experience providing satisfied RV road trippers like you with a great experience — Cruise America!

Cruise America's pricing is competitive, with special deals and discounts offered throughout the year. In addition, you can save on fees with Cruise America, thanks to each RV rental coming with free SLI!

Ready to see how much it costs to rent an RV from Cruise America? Visit Cruise today to start planning your next adventure — and possibly save some money with half-price miles while you're at it!

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Share this RV trip idea with friends & family

Credit card late fees could be capped at $8 soon. Here’s why I’m not sure it’ll help.

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Update: On May 10, a federal judge issued an injunction preventing the late fee cap from taking effect as planned on May 14. The judge cited an ongoing legal challenge to the constitutionality of the CFPB’s funding structure. The Supreme Court is expected to rule on that case in the coming weeks. Depending on that ruling, the late fee cap could be struck down permanently or subject to further legal proceedings. It also remains to be seen whether or not card issuers such as Synchrony and Bread Financial will continue with their efforts, as described below, to raise fees in other areas to compensate for lower late fee revenue now that late fees are not immediately coming down.

The good news: There’s a new rule to cap credit card late fees that’s designed to save credit cardholders money.

The bad news? It probably won’t play out that way. Let me explain.

In March, the Consumer Financial Protection Bureau (CFPB) finalized a rule that will cap credit card late fees at just $8. Previously, the limit was $30 for an initial late payment and $41 for subsequent offenses within six billing cycles. While the much lower cap sounds like a consumer-friendly change, there are signs it won’t play out that way in the real world.

As a senior industry analyst at Bankrate specializing in credit cards, one way I like to think of it is that credit card fees are like whack-a-mole: When one goes down, another is likely to pop up. And as it turns out, we’re already seeing evidence of that — even before the credit card late fee cap officially goes into effect.

Take the example of Synchrony Financial, a prominent issuer of retail credit cards, which tend to be easier to get than other types of credit cards. Because its clientele skews lower-income and less creditworthy, late fees and interest charges are a much bigger part of Synchrony’s business model than upmarket competitors such as American Express, which courts affluent, heavy spenders with travel rewards and other perks.

In fact, late fees make up about 16 percent of Synchrony’s revenues — almost double the average of the five largest card issuers — a Goldman Sachs analyst told Payments Dive . Overall, late fees account for 40 percent of Synchrony’s earnings.

When late fees go down, other fees go up

In direct response to the CFPB’s late fee cap, Synchrony has publicly stated plans to raise some of its cards’ interest rates and add a $1.99 monthly fee for receiving paper statements. American Banker reports that the Synchrony T.J. Maxx credit card will soon charge an annual percentage rate of 34.99 percent, up from 32.24 percent (the average credit card rate is currently 20.66 percent).

Further, the T.J. Maxx card’s penalty APR, which kicks in after a customer falls 60 or more days late, will increase to a whopping 39.99 percent (it’s 29.99 percent on most cards). It also sounds as if Synchrony will make similar moves on many of its other cards.

The company’s president and chief executive officer, Brian Doubles, defended the changes on Synchrony’s April 24 earnings call. “We’re executing our plan. We said from the beginning that we weren’t going to wait for the outcome on litigation, just given the uncertainty,” he said. “So we began the implementation of our changes in December. We’re already over 60 percent done with those. We’ve got to send out the changes in terms, etc. The vast majority of those will be done in the next two months.”

How the courts could still overturn the late fee cap

The litigation Doubles referred to is an effort, led by the U.S. Chamber of Commerce and joined by many banks and financial industry associations, to overturn the CFPB’s late fee cap in the courts. Plaintiffs filed their lawsuit in a federal judicial district in Texas known to be friendly to industry groups and hostile to the Biden Administration.

Judge Mark Pittman transferred the case to Washington, D.C., where the CFPB is based, and accused the plaintiffs of “venue shopping,” according to the Associated Press . But the D.C. court failed to hear the case, opening the door for it to move back to Texas or another location where a conservative, bank-friendly judge could issue an injunction to prevent the late fee cap from taking effect on May 14. In fact, an emergency stay which would delay the late fee cap is the most likely outcome, American Banker reports .

Why consumers could lose either way

While there’s still a lot of uncertainty regarding the path forward, I fear consumers could end up losing either way. I actually think the current system — which comes with higher late fees, but fewer additional fees — could be better for a wider group of Americans.

The CFPB says 45 million Americans are assessed late fees in a typical year , and the agency estimates that they will save $220 annually when the cap falls to $8 from a previous average of $32. But when you do the math, you realize this is based upon an estimate that these people are paying late nearly 10 times each year. Only a third of credit cardholders paid late in 2020 , the last time Bankrate conducted a survey on this topic.

I don’t mean to be flippant, but the best way to avoid late fees is to pay on time. Unintended consequences of the CFPB’s late fee cap could include higher fees in other areas — something we’re already seeing — and perhaps reduced access to credit, if certain segments of the population become less profitable for issuers.

Bread Financial is another card issuer that focuses on the retail credit cards space, which could be impacted by the late fee cap even more severely than Synchrony, according to the aforementioned Goldman Sachs analyst. Here’s what Bread Financial CEO Ralph Andretta said about the late fee cap during his company’s latest earnings call:

“Not only will a lower late fee serve far less as a deterrent or penalty for consumers paying late, meaning more customers will pay late and therefore impacting their credit scores. The CFPB late fee rule change will also ultimately result in consumers paying more for credit through higher APRs and additional fees, and in some cases, consumers losing access to credit.”

Late fees are probably too high

The banks aren’t totally innocent in this, of course. The CFPB’s $8 late fee cap isn’t a hard cap, but rather, it’s a “safe harbor” threshold. As in, card issuers can charge late fees higher than $8 if they can show the CFPB the math and prove that these late payments cost them more than $8 apiece. The CFPB’s implication — more like a dare, really — is that they don’t think the banks can prove that.

President Biden and CFPB Director Rohit Chopra are waging a war on “junk fees” they view as disproportionate to the value received, including credit card late fees, airline seat selection fees, concert ticket processing fees and so forth. They assert that these fees have become profit centers rather than cost offsets. And that’s probably true, since no card issuers have come forward with calculations showing late payments cost them more than $8 apiece.

The bottom line

We’ve seen this movie before, unfortunately. In 2010, Senator Dick Durbin pushed through the “Durbin Amendment” to the Dodd-Frank Act, thereby capping debit card interchange fees. But merchants pocketed the savings (a mere 1 percent lowered prices, according to the Federal Reserve Bank of Richmond ), and consumers endured higher overdraft fees, reduced access to free checking accounts and cutbacks in debit card rewards programs.

Durbin and several colleagues are currently pushing similar legislation known as the Credit Card Competition Act . In my view, it’s a wolf in sheep’s clothing. Sure, it sounds friendly, but if it passes, potential ramifications could include lower credit card rewards, reduced data security and diminished access to credit.

Remember: when one fee goes down, another goes up. Efforts to cap credit card fees, while well-intentioned, are likely to do more harm than good because more people will face higher interest rates and higher fees in other areas.

Unfortunately, even if the late fee cap is stayed by a federal judge, the damage has already been done. Issuers are already taking steps to raise revenue in other areas and may not unwind those efforts even if the late fee cap is struck down or delayed, leaving consumers worse off regardless of how legislative action plays out. Have a question about credit cards? E-mail me at [email protected] and I’d be happy to help.

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