trips referral chelsea and westminster

Queen Victoria Hospital NHS Trust

• Telemedicine

As the regional specialist centre for reconstructive surgery following trauma, we have developed and now have a well-established telemedicine referral system known as TRIPS. This allows photographs of injuries to be reviewed by qualified and experienced clinicians at any time of day or night, regardless of where in the region the patient is located.

In 2023 the TRIPS website received over 32,000 referrals. Images are received from over 250 fixed locations in Accident & Emergency departments, Urgent Care Centres, Walk-In Centres and Minor Injury Units to five hubs across the area covered by the London and South of England Burns Network. In addition, paramedic practitioner teams from the South East Coast Ambulance Service are able to send images and receive clinical advice from the scene of an incident. Primary care staff can also refer directly from the consulting room.

TRIPS provides a multi-centre referral system for burns, necrotising fasciitis, hand trauma, maxillo facial injuries, and lower leg trauma with five hubs across the south east of England. The five hubs located in Broomfield Hospital, Chelmsford, Chelsea and Westminster Hospital, London, St Georges Hospital, Tooting, Stoke Mandeville Hospital, Aylesbury and Queen Victoria Hospital in East Grinstead, are all able to accept referral images from any PC connected to the NHS network via the  TRIPS website .

How to access this service

Clinicians needing to make a referral will need access to a computer linked to the NHS net and with the ability to upload the images from a digital camera or memory card. In order to comply with information governance rules and regulations, images should never be taken on a mobile phone or other mobile device unless it is owned by the NHS. Images can be uploaded to the secure TRIPS website at https://www.trips.nhs.uk .

Instructions on how to use the site can be found on the TRIPS website by following the ‘Help and Information’ link located at the bottom right of each page.

Once the images have been uploaded referrals can be discussed with the appropriate hub. All contact numbers are available on the TRIPS website just click the Hub Contacts hyperlink found at the bottom of each page.

For more information contact the TRIPS helpdesk by email  [email protected]

Page last updated: 26 January 2024.

Support services

• Anaesthetics
• Diagnostics
• Medical photography
• Paediatrics
• Pressure garment service
• Surgical appliances

Burn care advisor service

Visiting advice

Read our latest guidance here

Minor injuries unit

Read more about our minor injuries unit, open 8am - 8pm every day.

What Drives You? Find it at QVH.

Friends and family recommendations

100% of inpatients would recommend us to friends and family.

Referral guide (updated February 2024)

Find out more about our services and how to refer patients to us.

• Ethnicity recording
• Equality and diversity
• Freedom of information
• Accessibility statement

Copyright © 2024 QVH | Website developed by pre view

During the Easter bank holiday and planned industrial action by junior doctors (7am 11 April to 7am 15 April), people are urged to use services wisely.

This includes NHS 111 Online  for non-emergency healthcare.

Our minor injuries unit will also be open each day 8am to 8pm.

Our team is contacting some patients with planned appointments or surgery during the period of the planned industrial action. If we do not call you, please attend as normal.

Are you a member of our foundation trust?

Membership is free and you can get involved as much or as little as you like. All members receive email updates, our newsletter, and the chance to vote in governor elections and help us to shape our future. Find out more here

Become a member now it will take just a couple of minutes.

Please subscribe to the QVH Charity Newsletter to keep up to date with all of the latest news.

" * " indicates required fields

You can see how this popup was set up in our step-by-step guide: https://wppopupmaker.com/guides/auto-opening-announcement-popups/

Falls prevention service

Our falls prevention service provides assessment, advice and exercise for older people who are at risk of falling.

The service aims to prevent falls and unnecessary admission to hospital by seeing a patient before an injurious fall occurs or after a fall to rebuild strength, balance and confidence.

Use the drop-downs below to access service and referral information by borough.

The service is accessible to all adults (18 years old +), and patients who are registered with a Barnet GP practice and live within Barnet borders.

An integrated and seamless service is provided with the aim of reducing the risk of falls, and the number of hospital admissions and enabling greater independence. 

Service provided

Barnet Falls Service identifies patients susceptible to falls and supports patients and carers in managing osteoporosis, strengthening, self-care, and making innovative use of community services.

The services provided are: • Falls clinic assessments/treatment • Home visit assessment/treatment by assistants or therapists as appropriate • Falls group exercise classes and falls education classes.

Based on an individual's needs, The Falls Therapy Clinic, risk assessments, and therapy reviews may be offered by the CLCH Trust Community Therapy Service. 

The service is provided by physiotherapists, occupational therapists, clinical assistants, registered nurses and other health professionals.

Clinic hours

The clinic will be open from 9.00 am to 5.00 p.m, Monday to Friday by appointment only.

Messages can be left with the Administration/SPA team during those hours.

Home visits are available for home environment assessments and for dementia sufferers.

Who can refer 

• Healthcare professionals
• Patient self-referral 
• 18 years and over
• Barnet GP registered
• Patients with a history of falls, osteoporosis and problems with balance
• The patient is medically stable and independently mobile with or without a walking aid
• Medically unstable, acute uncontrolled mental health issues or problems, preventing engagement in therapy, newly diagnosed/active neurological conditions including strokes.
• A patient with Parkinson's disease to be referred to our specialist Parkinson's Unit. 

How to self-refer 

Carers and Patients: By conducting a self-triage assessment for yourself or on behalf of someone whom you wish to refer. Providing you meet the criteria for self-referral you will be able to access the service directly. Please follow the guidance in the  self-referral pre-referral checklist .

Self- Referral form 

If prompted to do so, please  complete a referral form .

If you are unable to complete a self-referral form digitally by yourself or with support at home, you can contact the Single Point of Access (SPA) via telephone who will be able to provide you with administrative support to do so. You can do this by contacting the SPA number provided below. 

PLEASE NOTE SPA will NOT be able to provide clinical guidance. If you require clinical support or guidance please contact your GP in the first instance.

Contact information

Single Point of Access Email: [email protected] Single Point of Access Tel:  0300 0 20 0655 - Opt 1

Our falls service works in the community to support people at risk of falls by helping them to maintain active and independent lives.

We provide assessment, advice, and exercise to older people who are at risk of falling to avoid fall-related injuries, unnecessary hospital admissions, and premature transfer to long-term care.

We offer a range of services focusing on:

• Investigating the cause of your falls
• Assessing your home environment
• Developing an action plan to help prevent falls in the future
• Group exercise and education classes

This service is for Brent residents over 65 years of age who:

• Have a fear of falling
• Have a history of falls or near misses,
• Lack confidence in their balance and walking
• Have a diagnosis of osteoporosis or fragility fracture

Home visits are available for this service.

Read our patient information leaflet

Inclusion/exclusion 

Please review the criteria below before sending a referral: Patients experiencing falls Carers on behalf of patients experiencing falls

Carers and Patients: By conducting a self-triage assessment for yourself or on behalf of someone whom you wish to refer. Providing you meet the criteria for self-referral you will be able to access the service directly. Please follow the guidance in the self-referral pre-referral checklist .

If prompted to do so, please complete a referral form .

Single Point of Access Email:  [email protected] Single Point of Access Tel: 0300 555 8889 - Opt 4"

Hammersmith & Fulham, Kensington and Chelsea and Westminster

Provides assessment, advice, exercise, and strength and balance groups for older people who are at risk of falling.

The service aims to prevent falls and unnecessary admission to hospital by seeing a patient before an injurious fall occurs or after a fall to rebuild strength, balance, and confidence.

Read our patient information leaflet .

• Patients can self-refer

Inclusion/exclusion criteria

Please review the criteria below before referring:

Adults with a GP in Westminster, Hammersmith & Fulham or Kensington & Chelsea who are…

• Medically fit and well
• Falling or at risk of falls
• Able and willing to engage in a group physical activity programme
• Likely to benefit from a group physical activity programme

Adults who:

• Cannot leave their home easily
• Are at risk of imminent hospitalisation due to falls
• Fall due to alcohol or substance misuse
• Are unable to follow instructions
• Have an unstable mental health condition
• Are unwilling or unable to engage in a group physical activity programme

Professional Referral form

Our latest referral form

Carers/Patients: By conducting a self-triage assessment for yourself or on behalf of someone whom you wish to refer. Providing you meet the criteria for self-referral you will be able to access the service directly. Please follow the guidance in the self-referral pre-referral checklist .

Self-Referral Form 

Please proceed to complete a referral form if the checklist prompts you to do so .

Contact information  Single Point of Access Email: [email protected] Single Point of Access Tel: 0208 102 5555 - Opt 0 (Lines open Monday - Friday, 9:00 am - 5:00 pm) 

"Specialist physiotherapists encourage active ageing and independence through home response assessment. 

Home response visits are offered in the first instance by a specialist physiotherapist who undertakes a falls risk assessment and will give help and advice including a personalised home exercise programme and basic equipment provision. 

Patients are seen in their place of residence between 9:00 am and 4:00 p.m.

Staying Steady falls prevention exercise and advice classes are run in a community setting; these are time-limited, ability ability-graded with outcome measures. Staying steady exercise and advice classes are held at Nelson Healthcentre. There is an Otago home exercise programme for those not eligible for the class.

Public Health role promotes information to prevent falls and unnecessary visits to hospital.

The service has community partnerships with the London Ambulance Service, the London Fire Brigade, social services and voluntary agencies.

The falls prevention service is part of the integrated adult therapies service. It works closely with colleagues from HARI (Assessment and Rehabilitation) and MERIT urgent (prevention of admission).

There are also strong links with the domiciliary physiotherapy teams and the neuro-rehabilitation team.

Patients can find out more about the service via the Merton Single Point of Access (SPA) team on 0333 241 4242 .

Who can refer:

Please review before referring:

Inclusion criteria:

• Adults over 18 with a GP in Merton
• Must have had a fall, potential to fall or a fear of falling in the last 12 months
• Must be mobile with or without a walking aid
• Must be medically stable and uninjured

Exclusion criteria

Already receiving physiotherapy or has rehabilitation needs

• No falls from heights
• No falls relating to substance misuse

Professional referral form

How to self-refer.

Carers/Patients: By conducting a self-triage assessment for yourself or on behalf of someone whom you wish to refer. Providing you meet the criteria for self-referral you will be able to access the service directly. Please follow the guidance in the self-referral pre-referral checklist

Self-referral form

Contact information .

Single Point of Access Email: [email protected] Single Point of Access Tel: 0333 004 7555 - Opt 1 Routine referral 

Further information and helpful leaflets

Some helpful resources:

• Balance and walking leaflet
• Benefits of physical activity leaflet
• Bone health and osteoporosis leaflet
• Continence leaflet
• Coping with a fall leaflet
• Fear of falling and anxiety leaflet
• Foot health leaflet
• Healthy eating leaflet
• Home hazards leaflet
• Medicines leaflet
• Motivation leaflet
• Motivation cycle leaflet
• Medicines use reviews (MUR) and New Medicines Service (NMS) leaflet
• Vision and hearing leaflet
• Vision, hearing and falls presentation

Locations and opening hours

St charles centre for health and wellbeing.

• Address: Exmoor Street, London, W10 6DZ
• Phone: 020 8102 5494
• 8.30am – 4.30pm in numerous health and community centres across the Westminster, Kensington and Chelsea and Hammersmith & Fulham.

Finchley Memorial Hospital

• Address: Granville Road, North Finchley, London, N12 0JE

Morden Baptist Church

• Address: Crown Lane Morden, Surrey SM4 5BL
• “Staying Steady” exercise and advice classes are held here on a Monday.

Related Services

• Intermediate care service
• Neuro-rehabilitation

Popular Pages

• Walk-in Centres
• Publications
• Vision and values
• Get involved

Share on social media

Accessibility tools.

• Increase text size
• Decrease text size
• Reset text size
• Black and white
• Blue contrast
• Beige contrast
• High contrast
• Reset contrast

About Our Private Care

Our Private Patient facilities are situated within, and benefit from, the safety and expertise of Chelsea and Westminster Hospital.

We provide private care services to patients who have private medical insurance, are sponsored by a third party or are paying for their own treatment (self-funding/self-pay).

We welcome overseas patients who wish to travel to the UK for treatment as well as international patients funded through their country's Embassy or Health Office in the UK.

Our private healthcare income is reinvested to support our NHS services across the Trust.

Self-Funding (Self Pay) Patients

We provide private care services for patients wishing to self-fund their treatment as well as packaged prices for a specific procedure and admission. 

If you are paying for your own treatment we will ask you to pay a deposit in advance to cover the expected treatment costs. We will provide you with the necessary financial details relating to your treatment, and will also confirm the deposit amount required. 

We welcome any enquiries relating to our self-funding options and our staff will be pleased to guide you through the process and answer your questions. 

If you require medical treatment as a private patient, we are able to provide most treatments on a self-pay basis. Here’s our step-by-step guide:

Step 1: Call us on 020 3315 8484 or  make an enquiry

Find out about treatments, procedures, our consultants, appointment availability and costs.

Step 2: Private Patient referral from your GP

Many cases require a referral letter from your GP. Please bring this to your appointment along with any relevant test results and information related to your condition. This will help save time and costs to you, and avoid the need for repeat scans or X-rays. 

Step 3: Book an initial consultation appointment

Call our enquiries team to arrange an initial consultation with the consultant of your choice and confirm costs. When you meet, your consultant will discuss your condition and available treatment options. If they suggest further tests, these will be charged separately to any proposed treatment.

Step 4: Arrange your treatment

Following your initial consultation we will liaise with you and your consultant to discuss your personal treatment plan and costs. In many cases we can provide a fixed-price package* quote to fully cover your treatment costs.

The following more general exclusions also apply (these are not included in either package type)

• Choosing to remain an inpatient after your Consultant has advised there is no clinical reason for you to stay (we will make additional charges for each night you remain in hospital).
• Treatment for other conditions (identified at pre-assessment or otherwise) which require a separate pathway of care.
• A replacement prosthesis where required due to normal wear and tear.
• Any long term care that may be required.
• Any revision procedure which is not clinically required (clinically required means where further intervention and / or monitoring of your condition is deemed necessary as a direct result of the original surgical intervention).

Please see the guide below for what is typically included in our 'Hospital Only' packages. Please enquire if you would like further details. We can also provide a quotation for an 'All Inclusive' package which will include the Surgeon and Anaesthetist fees for the specified procedure.

Private Medical Insurance

The Trust is a recognised and approved healthcare provider with most UK-based medical insurers as well as for policyholders covered by Bupa Global and Axa Global. 

If you are planning to use your private medical insurance to cover your treatment, it is essential that you check the terms and conditions of your policy and speak to your insurer before you have a consultation, investigation and any diagnostic imaging or treatment. Your insurer will be able to confirm if your policy will cover your treatment and, if agreed, will issue you with an authorisation number. Please bring this authorisation number with you to your appointment.

Although our charges are pre-agreed with insurers, please ensure you are clear on any benefit limits that apply to your policy (for example for out-patient appointments and tests) and if your policy requires you to pay something towards your overall claim (such as an excess or copayment). Your insurer will answer any questions if you are unsure. 

It is very important you bring with you to your appointments: 

• Your authorisation number 
• Your membership or policy number (ideally, please bring your membership card if you have been issued with one or your membership certificate) 

Chelsea and Westminster Hospital NHS Foundation Trust will normally invoice your insurer directly for all hospital charges related to your treatment and care. 

Any charges to your account that are not routinely met by your insurer (such as visitors’ meals, telephone calls and take-home medicines) will become your responsibility. Please note that, for this purpose, we ask patients to provide us with the details of a valid credit or debit card as part of the Patient Registration process. 

Please seek information from your insurer as to what your policy covers if you have any doubts. 

Third Party Sponsored Patients

We have arrangements in place with a number of Embassies, Health Offices and other third parties and can normally invoice them directly for the care and treatment of patients they are sponsoring. Our staff will normally make all necessary arrangements and we must receive a Letter of Guarantee before any admissions or treatments can commence. In addition, we ask that patients bring with them their copy of the Letter of Guarantee to their first appointment.

Methods of Payment / Settling an Invoice for Private Care

The Trust accepts all major credit and debit cards and our systems fully comply with the Payment Card Industry Data Security Standard (PCI DSS). The use of ‘tokenisation’ means that your method of payment is held in systems without storing your sensitive card data. We also accept payment by bank transfer (normally two working days are required for funds to clear) as well as cash payments through the hospital cashiers office (a receipt must be provided / obtained). 

Patients who have received an invoice from us can pay securely online through the gov.uk website. The invoice reference number must be provided in all cases and an online receipt is provided

www.gov.uk/payments/chelsea-and-westminster-hospital-nhs/private-patient-invoices

Chelsea and Westminster Hospital

020 3315 8484

[email protected]

The Kensington Wing

020 3315 8616

chelwest.kensington​@nhs.net

The Fertility Centre

020 3315 8585

[email protected]

International Patient Enquiries

07468 752 559 (call or WhatsApp)

[email protected]

Finding things difficult?

Feeling anxious, stressed, low or alone.

“I felt worried and drained. Talking it through really helped.”

Reach out and talk to us

“I felt so much better after I had talked to somebody.”

Free, fast and easy. Confidential conversations with professionals.

The easiest way to refer yourself to us , is to fill in a simple form (link below) and we’ll book you an appointment.

If you’d prefer to speak to someone then call us. You should call the borough where the GP you are registered with is located. Check which service your GP is associated with here . see phone numbers below.

Kensington & Chelsea

Westminister, hammersmith & fulham.

“After reaching out and talking to an expert, I realise I am not alone.”

There is no need for you to travel.

We can speak to you on the phone or in a video consultation. If you would prefer to meet face-to-face then you can let us know.

Brent Telephone: 020 8206 3924

Harrow Telephone: 020 8515 5015

Hillingdon Telephone: 01895 206 800

Kensington & Chelsea Telephone: 020 3317 4200

Westminster Telephone: 030 3333 0000

Ealing Telephone: 020 3313 5660

Hammersmith & Fulham Telephone: 0300 123 1156

Hounslow Telephone: 0300 123 0739

Talking Therapies Services are not able to provide immediate support in an emergency. If you require immediate help contact:

• In Brent, K&C, Harrow, Westminster or Hillingdon contact CNWL’s Single Point of Access line (24 hours a day) on 0800 0234 650

• In Hammersmith and Fulham, Hounslow or Ealing contact West London’s Single Point of Access line (24 hours a day) on 0800 328 4444

Refer me to the Westminster Talking Therapies Service (IAPT)

Being referred to the service, there are many ways in which you can be referred to the westminster talking therapies service (iapt). you can be referred by your gp or other health professional, and you can also refer yourself online.  .

In order to be eligible for the Westminster service, you must be registered with a Westminster GP and/ or live in Westminster. In order to find out if you are registered with a Westminster GP, please use  this link to find a Talking Therapies service and then enter your GP practice details. If you do not live in Westminster or have a Westminster GP, please use the above like to find your local Talking Therapies service and get in touch with them for more information.

Our Talking Therapies Services are not able to provide immediate support in an emergency. If you require immediate help please contact your GP, or your local Accident & Emergency Department, or call the Urgent Advice Line on 0800 0234 650 open 24 hours. For more information about what to do if you need help urgently, visit our emergency page here

Self-referring

The first thing to do is to make sure that you live in Westminster or are registered with a GP in the Borough of Westminster.

The next thing to do is to complete the short questionnaire below to check if this service is appropriate for you. If you score more than 3 then you may benefit from talking therapies. You can contact your GP or Health Worker or you can refer yourself to the Westminster Talking Therapies Service (IAPT) by clicking on the “Westminster referral form” button below.

If you score more than 3 on the questionnaire above, you may benefit from talking therapies. You can contact your GP or Health Worker who can refer you to the service, or you can refer yourself to the Westminster Talking Therapies Service (IAPT) by clicking on the “Westminster referral form” button below.

If you’re not sure which CNWL Talking Therapies team to contact, NHS Choices  will help you to find psychological therapies services that are available in your area.

There are many ways in which you can be referred to the Talking Therapies Service. You can be referred by your GP or other Health Professional, and you can also refer yourself online.  After you have been referred or have self-referred to our service you will be asked some questions about yourself and shortly afterwards the Talking Therapies team for your borough will contact you.

If you already know which CNWL Talking Therapies team you need (Brent, Harrow, Hillingdon, Westminster, or Kensington & Chelsea), click on the relevant button above to go straight to their referral form. In order to be eligible for our service, you must be registered with a GP in the relevant area (regardless of whether you live in the area or not).

Staff support for health and care staff in North West London - the Keeping Well Service:

The Keeping Well service is here to provide wellbeing and psychological support to all NHS staff in North West London, all staff in care/residential homes in North West London, and all London Ambulance Service staff. Read more about the service and who the service is for  at the dedicated website here . Please note: If you work in the North West London area and are an NHS staff member or work in the care sector then please self-refer through the borough in which you work and indicate that you are a North West London NHS, CNWL or Care sector staff member. 

You are here: Home > Your visit > Make, change or cancel an appointment

Make, change or cancel an appointment

This information will help you make, change or cancel your appointment with us.

You can do that at any time that is convenient for you up to three days before your appointment . If you need to change or cancel your appointment within three days, please call us on 020 3315 6666—Mon–Fri, 8am–5:30pm.

Please note:  We may discharge you back to your GP if you do not attend a scheduled appointment without informing us. 

Department contacts