travel insurance staysure reviews

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Avanti travel insurance, allclear travel insurance, admiral insurance.

Staysure Travel Insurance   Reviews

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Reviews 4.7.

375,817 total

Most relevant

Excellent service purchasing cruise insurance by phone.

Arranged cruise insurance over the phone. Call answered within 1 minute. Margaret in sales team really helpful. Clear explanation of policy options and benefits along with breakdown of costs. When purchase completed all documentation promptly e-mailed to me. Good policy at a decent price. Margaret made everything easy and was a pleasure to deal with.

Date of experience : 15 June 2024

Staysure are my go to!

Staysure are my go to for travel insurance for medical declarations, as I’ve had a DVT in the past after breaking my foot; I feel safer booking with them than any other company. The booking process is really straightforward. The anniversary discount was a lovely bonus this booking, I was very happy with the price I paid. I wholeheartedly recommend them.

Date of experience : 14 June 2024

Being able to talk to a real person who…

Being able to talk to a real person who listens and gives great advice. I've used staysure for some years now and feel confident of a professional service.

Date of experience : 07 June 2024

Application experiance

The application was easliy completed and the 'phone call privded real assurance that all conditions were correctly presented. The phonr contact was very well handled by the employee of the company.

Easy to deal with

I needed to renew my multi-trip travel insurance, and change my address. All was dealt with so quickly, no trying to push extra cover or things on me.

…HELPFUL INSURERS

The young lady on the phone was so helpful & thorough. The fact Staysure has all of my health information on file, taking out another policy is so easy.

I've been with staysure for many years

I've been with staysure for many years. Have found them very efficient with competing prices particularly if you have health issues.

Date of experience : 13 June 2024

Ease and uncomplicated form filling.

Ease and uncomplicated form filling, could not believe how easy as a 62 year old man could process it easily. Thanks 😊, Royston..

Completion of Staysure Travel Insurance…

Completion of Staysure Travel Insurance was easy to follow. All queries simply explained. Treated with courtesy at all times.

Travel insurance

I wanted trust pilot reviews on the best travel insurance to buy and stasysure came tops. It was very easy and straightforward and yes, I would recommend them.

The advisor I spoke to was incredibly…

The advisor I spoke to was incredibly helpful and professional. He guided me through our policy and made it very clear. Very much appreciated.

Easy to use online instructions and…

Easy to use online instructions and clear prompt responses with documents. Made everything simple to do and would definitely recommend to others.

Squeezing blood from a stone

Claiming is like trying to squeeze blood from a stone. Davies (who do the outsourced claims handling for Staysure) must be some of the most inept and duplicitous folks on the planet. 3 months to assess a travel insurance claim, zero communication throughout. Finally when it came time to pay, they told me to expect money in my account within 5 days. 10 days later crickets and guess what no payment. Avoid these people. Life’s too short.

Staff member was very friendly

Staff member was very friendly, helpful and knowledgeable. She explained everything very clearly and ensured that I understood the details.

Helpful for older people

As an older person I sometimes find the internet difficult to navigate. However you made it very easy for me. Thank you

Satisfaction supplied

Every aspect of my query was answered politely and fully. I have no hesitation in recommending your services to friends.

Website clear, easy to navigate. Given all I have to do before departure, happy to get this sorted quickly.

I always use Staysure as the cover is…

I always use Staysure as the cover is good and I’ve had straightforward positive results when I’ve needed to claim in the past

Phoned your help line and Fatima was…

Phoned your help line and Fatima was simply amazing! So professional and helpful, friendly and knowledgeable.

Book on line!

I have used your company a number of times before without difficulty however this time I was unable to enter a destination on your web site, any destination. Having tried a number of times over a number of days I booked by phone. The person I spoke to had such a heavy accent that I had real trouble understanding them. The price they quoted was far higher than that for a very similar policy I had with you the previous year. When I queried this I was told it was because I had not booked on line!! Having spoken to his manager the price was reduced to a satisfactory level.

Date of experience : 11 June 2024

Suggested companies

Avanti travel insurance, allclear travel insurance, admiral insurance.

Staysure Travel Insurance   Reviews

In the Travel Insurance Company category

Visit this website

Company activity See all

Write a review

Reviews 4.7.

375,817 total

Most relevant

Excellent service purchasing cruise insurance by phone.

Arranged cruise insurance over the phone. Call answered within 1 minute. Margaret in sales team really helpful. Clear explanation of policy options and benefits along with breakdown of costs. When purchase completed all documentation promptly e-mailed to me. Good policy at a decent price. Margaret made everything easy and was a pleasure to deal with.

Date of experience : 15 June 2024

Staysure are my go to!

Staysure are my go to for travel insurance for medical declarations, as I’ve had a DVT in the past after breaking my foot; I feel safer booking with them than any other company. The booking process is really straightforward. The anniversary discount was a lovely bonus this booking, I was very happy with the price I paid. I wholeheartedly recommend them.

Date of experience : 14 June 2024

Being able to talk to a real person who…

Being able to talk to a real person who listens and gives great advice. I've used staysure for some years now and feel confident of a professional service.

Date of experience : 07 June 2024

Application experiance

The application was easliy completed and the 'phone call privded real assurance that all conditions were correctly presented. The phonr contact was very well handled by the employee of the company.

Easy to deal with

I needed to renew my multi-trip travel insurance, and change my address. All was dealt with so quickly, no trying to push extra cover or things on me.

…HELPFUL INSURERS

The young lady on the phone was so helpful & thorough. The fact Staysure has all of my health information on file, taking out another policy is so easy.

I've been with staysure for many years

I've been with staysure for many years. Have found them very efficient with competing prices particularly if you have health issues.

Date of experience : 13 June 2024

Ease and uncomplicated form filling.

Ease and uncomplicated form filling, could not believe how easy as a 62 year old man could process it easily. Thanks 😊, Royston..

Completion of Staysure Travel Insurance…

Completion of Staysure Travel Insurance was easy to follow. All queries simply explained. Treated with courtesy at all times.

Travel insurance

I wanted trust pilot reviews on the best travel insurance to buy and stasysure came tops. It was very easy and straightforward and yes, I would recommend them.

The advisor I spoke to was incredibly…

The advisor I spoke to was incredibly helpful and professional. He guided me through our policy and made it very clear. Very much appreciated.

Easy to use online instructions and…

Easy to use online instructions and clear prompt responses with documents. Made everything simple to do and would definitely recommend to others.

Squeezing blood from a stone

Claiming is like trying to squeeze blood from a stone. Davies (who do the outsourced claims handling for Staysure) must be some of the most inept and duplicitous folks on the planet. 3 months to assess a travel insurance claim, zero communication throughout. Finally when it came time to pay, they told me to expect money in my account within 5 days. 10 days later crickets and guess what no payment. Avoid these people. Life’s too short.

Staff member was very friendly

Staff member was very friendly, helpful and knowledgeable. She explained everything very clearly and ensured that I understood the details.

Helpful for older people

As an older person I sometimes find the internet difficult to navigate. However you made it very easy for me. Thank you

Satisfaction supplied

Every aspect of my query was answered politely and fully. I have no hesitation in recommending your services to friends.

Website clear, easy to navigate. Given all I have to do before departure, happy to get this sorted quickly.

I always use Staysure as the cover is…

I always use Staysure as the cover is good and I’ve had straightforward positive results when I’ve needed to claim in the past

Phoned your help line and Fatima was…

Phoned your help line and Fatima was simply amazing! So professional and helpful, friendly and knowledgeable.

Book on line!

I have used your company a number of times before without difficulty however this time I was unable to enter a destination on your web site, any destination. Having tried a number of times over a number of days I booked by phone. The person I spoke to had such a heavy accent that I had real trouble understanding them. The price they quoted was far higher than that for a very similar policy I had with you the previous year. When I queried this I was told it was because I had not booked on line!! Having spoken to his manager the price was reduced to a satisfactory level.

Date of experience : 11 June 2024

Staysure travel insurance review

The following Staysure travel insurance review focuses on cover provided by one of the UK’s leading over 50s travel insurance providers.

• SPECIAL OFFER: Receive a 20% discount when you but before 30/4/24
• No upper age limit
• Up to unlimited cover on pre-existing medical conditions
• 21 says winter sports included in comprehensive policies
• Coronavirus travel insurance included as standard

Who is Staysure?

Staysure is one of the UK’s leading holiday insurers founded in 2004. Based in Northampton, they specialise in providing travel insurance for over 50s with pre-existing medical conditions. In addition to their award winning travel insurance, they also offer expat travel insurance.

What do their policies cover?

Staysure’s basic and comprehensive travel insurance covers a range of pre-existing medical conditions as standard. There’s no upper age limit and all policies cover over 80 activities and sports. Single trip and annual holiday insurance can be tailored to your needs or upgraded with a range of optional extras.  

Here’s how each option works:

Single trip insurance

Staysure single trip insurance covers one trip of up to 104 days to multiple destinations. Their basic and comprehensive travel insurance includes the following services as standard:

Comprehensive cover optional extras:

• 100 day upgrade – allows under 70 year olds to extend their trip duration
• Connecting flight cover – if you miss a connecting flight due to cancellation or delay
• Excess waiver – means you don’t pay any excess in the event of a claim
• Golf cover – covers non-professional golf
• Terrorism cancellation cover – allows you to cancel your holiday if a terrorist attack has taken place within a 40 mile radius of your destination within 42 days of your arrival
• European FCO travel advice extension – validates travel insurance to Europe if the FCO has advised against it
• Cruise cover plus –  includes protection against being unable to dock at a scheduled port due to bad weather and cabin confinement
• Gadget cover – up to £1,000 for an unlimited number of gadgets
• Single item cover – up to £1,000 cover for a specified item
• Winter sports – covers medical expenses or loss or damage to equipment (21 days cover included as standard in comprehensive policies)

Annual travel insurance

Staysure’s annual insurance has the same cover levels as their single trip insurance. The big difference is with annual insurance, you’re covered for multiple trips over a whole year. Each single trip is limited to 50 days for under 70 year olds and 35 days for those over 70.

Depending on your travel plans, with Staysure’s annual holiday insurance you can choose to cover trips to the following regions:

• UK & Europe – excluding Cyprus, Egypt, Greece, Malta, Morocco, Spain, Tunisia and Turkey
• All of Europe
• Worldwide – excluding Bermuda, Canada, the Caribbean, China, Hong Kong, Mexico, Thailand and the USA
• Worldwide – All countries

Do they offer coronavirus travel insurance cover for over 50s?

Staysure include covid-19 travel insurance in all single trip and annual policies. Coronavirus insurance includes cancellation cover if you’re diagnosed with Covid-19 within 14 days of travel. Plus up to unlimited emergency medical expenses and repatriation fees if you contract the illness whilst on holiday.

You will not be covered for trips to countries listed as places to avoid by the FCO and you must mention any pre-existing conditions when you apply, as failure to do so could invalidate your policy.

How much does Staysure travel insurance cost?

The cost of Staysure holiday insurance depends on where you are traveling to, your age, health and whether you prefer basic or comprehensive cover. For example, single trip insurance for a 60 year old traveling to Spain currently costs £9.98 for basic cover, or £12.99 for comprehensive.

If you prefer annual cover , you should expect to pay £29.99 for basic or £39.99 for comprehensive. The excess is £65 for basic policies or £100 for comprehensive, no plans include cruise cover but Staysure’s annual comprehensive policy includes winter sports.

You will then pay more if you choose to enhance your policy with one of the optional extras. For example, on an annual policy, single item cover is available from £9.11, whilst connecting flight insurance will cost you an additional £29.95.

What is their claims process?

Staysure claims can be made over the phone to their emergency or general claims line or via their online claims process. You’ll need your validation certificate and any documents that support your claim. If your claim is connected to Covid-19, Staysure will also require a copy of your test results.

Am I eligible for Staysure travel insurance?

Although Staysure specialise in over 50 travel insurance with no upper age limit, all ages are eligible. They accept a wide range of pre-existing medical conditions but may exclude certain illnesses. They may also insure you if you’re undergoing tests however your doctor must be happy for you to travel.

Is Staysure travel insurance any good?

My review of Staysure travel insurance is designed to help you compare plans and find the best option for you. I would always recommend that you review all of your options to ensure you’re getting the best deal that suits your budget and needs.

Staysure travel insurance has an excellent review rating of 4.7 out of 5 on Trustpilot. They also have an excellent  Defaqto rating for their comprehensive travel insurance. This is not surprising considering their comprehensive insurance provides a higher level of cover.

In addition, consumer champion Which? rates Staysure 5th out of 40 insurers. So Staysure offer a good reliable service and specialise in providing cover for over 50s with pre-existing health conditions.

You have the flexibility to tailor the insurance to suit your needs with the optional extras however do be aware this will of course impact the price you pay.

How to get a Staysure travel insurance quote

To get a Staysure travel insurance quote, visit their website for more details.

Alternatively, to compare travel insurance quotes with leading insurers , use our free, easy to use online comparison service.

Get a Staysure travel insurance quote

Frequently asked questions

Is staysure travel insurance reliable.

Staysure travel insurance is reliable with an excellent review rating of 4.7 on Trustpilot. They were winners of the 2019 British Travel Awards and comprehensive holiday insurance is 5 star Defaqto rated. This means that Staysure is a reputable company, highly rated by customers and industry experts alike.  

Who is Staysure underwritten by?

Staysure is a trading name of TICORP Ltd which is the company that arranges their insurance.

Are Staysure and Avanti the same company?

Avanti insurance was founded in Essex in 2009 and acquired by Staysure in 2017. Therefore, Avanti and Staysure are part of the TICORP Ltd trading group however both operate as standalone businesses.

Can I cancel my Staysure insurance?

You can cancel your Staysure holiday insurance within 14 days of purchase and receive a refund minus any admin fees. You are not entitled to a refund after this period however they will use its discretion in exceptional circumstances, for example bereavement or a change in medical condition.

Get a Staysure travel insurance quote today

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Staysure travel insurance review

Read our guide and find out if staysure has the ideal cover for your trip..

In this guide

Who is Staysure?

What are my cover options with staysure, what level of cover can i get, how much is my excess.

• What's the claims process for Staysure?

Staysure pros and cons

Whether you’re going on a stag do in Europe or visiting your daughter in Australia, you should always get a travel insurance policy that will cover you and the possessions you’re taking away.

Like other insurers, Staysure has a wide range of policies. Much like different factors of sun lotion, some offer basic levels of protection for you and your possessions, while others offer really comprehensive coverage.

In this guide we break down all the different travel insurance options you can get with Staysure, before we assess whether it’s any good as a travel insurance company.

Staysure was started back in 2004, and began with the aim of providing comprehensive and affordable travel insurance for people over the age of 50. Whether they live in the UK or they’re an expat.

These days it does more than just insurance, and has branched out into offering holidays and cruises too.

Who underwrites Staysure?

Staysure is mainly underwritten by ERV, an Ergo Group Company registered in Germany as Europäische Reiseversicherung A.G. It is authorised by the Bundesanstalt für Finanzdienstleistungsaufsicht (BAFIN) and the Prudential Regulation Authority.

Meanwhile it is subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority.

However you should read your policy documents to double check, as not all of its travel insurance sections are underwritten by ERV.

Staysure offers several types of travel insurance cover. They are listed below with a selection of their features.

• Single trip
• Annual cover
• Backpacker cover
• Cruise cover
• Winter sports cover
• Worldwide cover
• Pre-existing medical conditions
• Family cover

Heading away on just the one holiday this year? You’ll want single trip cover if so. With Staysure a single trip deal will look like this:

• No upper age limit.
• Declare pre-existing health conditions through its quick online quote process.
• Get unlimited emergency medical cover.
• You pay more to go to certain regions, such as the Far East and North America.
• 24/7 medical emergency helpline.

Going away more than just the once this year? Maybe you’re going skiing and heading abroad in the summer too? Taking out a multi-trip (otherwise known as annual) policy could save you time and money. You’ll only have to sort your insurance out once, and it could be cheaper than getting multiple single-trip policies. Here’s what Staysure’s deal will offer:

• Get unlimited protection for medical expenses abroad.
• Pay extra for certain regions, for instance, the Far East and North America.
• Maximum 50 consecutive days away if under 70.
• Maximum 35 consecutive days away if over 70.

Heading into the great unknown for the adventure of a lifetime? Backpacking cover is tailor made for gap years and the intrepid travellers. With Staysure your policy will have the following features:

• Only available for Super Economy and Economy cover.
• Maximum travel time of 18 months.
• You can return home 3 times for a maximum of 7 days each.
• Cover only for ages 18-60.
• Up to £2m emergency medical cover.

Heading off on a golfing holiday? Don’t let any unexpected hiccups get in the way of you and the green. With Staysure you don’t need to buy golf insurance, as a basic policy will cover personal liability and person accident while playing golf. However getting an additional golf insurance deal will mean:

• Cover for your clubs, bags and trolley against theft.
• Compensation if you need to hire golf equipment because yours was stolen or lost.
• Hole-in-one cover so you can celebrate properly on the 19th hole.
• Protection if you can’t play because of injury, illness or poor weather.

Going on a long-awaited cruise this year? Staysure cruise cover will make sure you and your possessions are protected, even if it isn’t all plain sailing. While it is an additional policy and you’ll have to pay more, it could be worth it. The key features of this policy include:

• Can only get as an add-on to a comprehensive travel insurance policy.
• Cover if circumstances beyond your control mean you miss your port departure, the itinerary changes, or you’re confined to your cabin for medical reasons.
• Replacement for any personal items or important documents (such as a passport) that are lost or taken.

Going skiing or snowboarding? You’ll want to fully enjoy the slopes without fretting about losing your gear or having a serious accident. With winter sports cover you’ll be fully protected and get financial help should anything happen. Here are the key features of Staysure’s deal.

• Upper age limit of 71.
• Policy pays for hire equipment if yours is lost or stolen.
• Cover for your ski pass being lost, stolen or damaged.
• Cover for unused part of ski pack if you fall ill or are injured.
• Policy pays for you to travel to different slopes if piste is closed.
• Cover pays for extra accommodation and travel in the event of an avalanche or landslide.
• Medical assistance 24/7.

Whether you’re going around the world in 80 days or heading to Australia in your gap year, you will probably have to pay extra to get worldwide cover. Here’s what you’ll get with Staysure:

• Emergency repatriation should you need to be flown home quickly.
• Financial protection should you need medical treatment abroad.
• A medical emergency helpline you can use 24/7.
• Get important documents such as your passport or travel tickets replaced if they are lost or stolen.

Staysure specialises in insurance for over 50s, so it will try to cater insurance for anyone with pre-existing health issues. Staysure will decide whether it will cover you following a health screening and should you be approved the policy will include:

• Payment towards any medical expenses if you are taken ill whilst you’re away.
• Quick and easy repatriation if and when you need it.
• Cover should you need to cancel your holiday due to health problems.

If you’re travelling as a family you’ll want to protect every single one of you. Taking out a family policy will save you considerable amounts of time, as you won’t need to take out insurance for each member of your clan, and the policy will include:

• Cover for any children under the age of 18 with a family or single parent family policy.
• Get unlimited emergency medical cover if someone in the family falls ill or gets injured abroad.
• A medical emergency helpline that is in operation 24/7.
• You can receive help if you miss a departure, your car breaks down once you’ve left home or public transport is delayed.

Staysure doesn’t offer loads of different levels of cover. While you can get add-on policies such as winter sports cover, when it comes to buying the main insurance deal, you have to decide whether you want either:

• Comprehensive

Take a look at the policy details for basic and comprehensive below.

Your excess is the amount you have to contribute towards a claim before the insurer starts paying out.

So if you lose a watch worth £200 and the excess is £100, you’re going to have to pay for half of any replacement.

How much excess you pay changes from claim to claim though, so you’ll need to see your policy handbook to work out the exact amount you’re going to have to shell out.

What’s the claims process for Staysure?

If you have an emergency medical situation and you need to get insurance help quick, call +44 1403 288 414, or +1 844 780 0639 from the US or Canada.

For most other claims, such as cancellations, here’s what you should do:

Check your Validation Certificate for your policy number. Gather receipts and other important documents such as police reports. Go to its website and submit a claim online. Or call 01403 288 410. Or send a letter with the documents in the envelope.

• Tailored to over 50s.
• Easy online claims process.
• 24/7 medical helpline.
• Claims service is not open 24/7.
• Upper age limits apply for annual cover.
• Not a wide selection of coverage levels.

Travel insurance scores

Finder scores, in blue, are based on our expert analysis. We also show reviews from users, where we've received more than 10, with a score in yellow. We gather more reviews from customers every year in Finder's customer satisfaction survey.

To find out more, read our full methodology .

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Felix Thompson

Felix Thompson is a freelance writer at Finder. He covers everything from digital banking to car insurance and, whatever the topic, he aims to make it easy for consumers to get straight to the best deal. Felix has a postgraduate qualification in international journalism and is also a broadcast journalist. In his spare time, he loves to cycle. See full profile

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• Staysure Travel Insurance www.staysure.co.uk

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Latest Reviews

“re name as stay unsure ”.

written by Toyowelder on 21/05/2024

Had an ulcerated big toe in Dubai with cellulitis going up my leg as a type 2 diabetic this was very worrying. After a couple of trips to a medical centre and pharmacy my condition was not getting any better. We decided to go to the Jameirah hospital. The consultant advised I needed to be admitted for scan, and further tests, at £1500 a night for hospital then $10,000 for a scan I tried several times to get the go ahead from Staysure. I discharged myself from the hospital as a 70 year old pensioner I couldn’t afford those rates. I wanted a flight home ASAP but was informed I needed a test for Sepsis before I could fly with Emirates. I finally got in touch with Staysure who told me they needed a medical report regarding my condition. I then had to return to Jameirah hospital for the test and medical report. I emailed the report and waited in A&E for a reply, unfortunately this was not for coming even after several calls, so it was decided at 2.30 Saturday morning we returned to our accommodation. Later on Saturday morning we rang again and were told we had a claim handler and he would be in touch, 6 hours later I received an email from the claim handler telling me that before they would proceed they wanted 3 years back medical records from my GP. So now I was left to fund my treatment then claim back should my medical records pass scrutiny for loopholes. I returned to the UK the early hours of Sunday morning going straight to my local A&E where I was admitted for 2 days for X-rays and intravenous antibiotics. Staysure’s advert says piece of mind you’ll be treated even with pre existing medical conditions, I don’t think so. It’s said that you don’t know how good an insurance company is till you claim, believe me I’ve found out the hard way how poor Staysure are. When I sent in an official complaint as you would expect they ruled that Staysure were not at fault. Unfortunately this format does not allow me to give no stars

“Avoid!”

written by ayshfm1 on 28/06/2023

We had a need to alter our policy due to a wrist injury to one of the party. The amended cost is FAR greater than simply buying a new policy. The cost for the change was huge and there was no way to remove the injured person and reinsure with a different company. I was able to buy new insurance for the whole party for 80% the cost of just changing my current one - which I did.

“Fine, until you have to claim! Expect to wait 6 months!”

written by on 31/05/2022

I bought 1 year travel insurance and when travelling my son was admitted to hospital for suspected meningitis/encephalitis. I am now in the process of claiming from Staysure, it has been over 3 months and still no refund. They subcontract their claims to an incompetent company, Claim Settlement Agency (CSAL), who don't even have a working contact number. They take 2 weeks to respond to emails and even then it is appalling the service I have received. Don't buy this travel insurance unless you are prepared to wait at least 6 months for a refund on your claim, absolutely ridiculous!

“Are we being taken for a ride by Staysure?”

written by Bryan478 on 07/05/2021

Staysure travel insurance does not cover pre-existing medical conditions. Fair enough, but why do they insist on the full disclosure of all these conditions before they will issue the policy? No explanation can be found on their website, and having a suspicious nature I wrote to them enquiring about this. I became even more suspicious when their replies to a series of my emails were uniformly vague and evasive. Eventually I asked them the direct question "Could my declaration of pre-existing conditions affect the premiums you have already quoted?" It took three more email reminders for somebody there finally to let the cat out of the bag by emailing "your pre-existing medical conditions will affect the price.” So here we have it. We are being obliged without being informed about it to pay extra premiums for risks that are specifically excluded from their policy. I have now gone to another insurer. Be warned.

“Staysure travel disruption cover didnt pay up for...”

written by Carsens155 on 01/08/2020

We paid extra for travel disruption and covid cover Feb 2020. Got 4 days of 14 day holiday; 5 days locked up 5 days early repatriation. Because the tour operator (TUI) offered a trivial voucher Staysure claim "it's settled" and I should take questions of amount up with tour operator! Being locked up for 5 days and just fed white bread rolls for a 5star all inclusive holiday, certainly felt disrupted! TUI and Staysure feel it was a holiday I should pay lots for. I can only recommend gets written confirmation of what would be covered!

“At least BANDITS wear a mask”

written by SteveD66 on 19/05/2020

Took out insurance for my wife who has COPD for a cruise that was cancelled. I filled out the form on line as telephoning proved to be a waste of time, asked for a refund, no reply, so asked to carry the premium forward to use in the next 3 years, after a week got a reply offering £16 credit note. So basically Staysure want to keep £80 for issuing a policy that was never really activated. So money for nothing. Can't believe their short-sighted approach as this would have been returnable business. Why would anyone want give their business to a company who treats their customers like this?

“no customer service and no help”

written by Jagger1956 on 29/04/2020

staysure are now taking money for insurance policies they haven't even provided.. We took out a olicy costing almost £1200 for pensioners to travel to the USA and see thier daughters, not being able to travel due to covid 19 we obtained refunds from everone without issue. EXCEPT staysure who offered a £200 refund then reduced it to £100 and refuse to do anything else stating that the majority of the policy had run it's course . when we booked the emphasis was put on health conditions and not on cancelation yet now we want to cancel without claiming a penny the have swapped tac and insist we had used the policy. WHAT A BUNCH

“waste of time”

written by steve886 on 18/03/2020

awful company avoid and go for a more professional firm. we were travelling to vietnam and had their comprehensive cover, when we were told to cancel our flights due to the virus and the fco advised all travel to certain countries including vietnam as soon as we put our claim in they have said we did not take out extra cover and they will not payout for anything to do with corona virus. My comprehensive insurance covers cancelations but they have said they will not pay . But i will be taking this further and certainly would not use this 2 bit company again as its not worth the paper its written on and that was after all the hoops they make you jump through to try and submit a claim. KEEP AWAY

“Reneged on Medical Insurance”

written by Mikeford59 on 08/03/2020

Reneged on my Insurance Staysure insured me for a one off trip to Sicily and included my pre existing medical conditions which includes Gastro Intestinal Stromal Tumours (GIST) - the insurance was all paid for and we were looking forward to going - then a few weeks later I was called and someone asked for more details of my GIST - they clearly had no idea of what GIST is and hows its treated (I take a daily tablet which is a targeted therapy and not traditional chemotherapy) - my tumours are shrinking and I'm in good health, I'm not and wont be neutropenic, I do not suffer from tiredness or any of the other chemo related side affects - but no they decided to renege on my insurance and cancelled it immediately - the problem as I see it is insurers have limited knowledge of cancer variants and label everyone the same - so on reflection I think the way I've been treated is frankly disgusting and a slap in the face for someone who's cancer is well controlled - dont use this shower look on Macmillan for a list of insurers and brokers who do understand insuring cancer patients!

“Excellent Assistance”

written by Subramaniyaniyer on 15/01/2020

My little son of 3 year old was diagnosed with Pneumonia while on holiday in Spain. The team ensured he was treated on time during the hospitalisation for 3 days. The team ensured everything went of so smoothly including the accommodation. Thanks a lot team. I am very very happy about your assistance. Things cannot be any better. Thanks again

“Excellent service”

written by Hallyfam on 13/11/2019

I can’t praise Staysure enough for their help and understanding,I had a fall on holiday in Tenerife fracturing my pelvis, my daughter contacted Staysure for me to organise repatriation, they arranged an ambulance to take my husband and I to the airport, wheelchair assistance and a flight home accompanied by a paramedic from Mayday assistance who was absolutely marvellous and an onward ambulance from the Uk airport home.A claim for medical expenses was settled within a few weeks,I would definitely recommend Staysure to everyone, excellent service.

“ABSOLUTE AMAZING ANGELS!!!”

written by WeAreHome on 01/10/2019

From the very first contact with Staysure and Mayday Operations, we knew we could trust them and then simply focus on my husband getting better. When you are in a foreign country and cannot speak the language, you feel so helpless. The hospital bureaucracy in France is a minefield and Mayday Operatives (I wish I could name them) negotiated everything brilliantly. Suddenly all the forms were filled and my husband was fit to fly! All the tiniest of details were meticulously and so thouhtfully arranged. It was as if angels had lifted us out of a nightmare. From an executive taxi of a couple of hundred kilometres, wheelchair assistance, air tickets to another taxi ride - all done with such brilliant service and exceptional communication!!!! THANK YOU STAYSURE AND MAYDAY!!! We will be eternally grateful - with the deepest appreciation of your coverage and sincerest admiration of your employees!

Staysure's Response to WeAreHome's Review

Written on: 07/10/2019

Dear Customer, Staysure would like to speak to you in regards to the above review and the excellent comments that you have left us and our claims department. Can you contact us with your contact details. Kind regards, Staysure Customer Services

“Broken back ”

written by Tyronex2 on 12/09/2019

My mum has a fall In Tenerife last week and broke her back and staysure along with mayday assistance worked so hard to arrange to fly her home in their medical jet , they were efficient , considerate , caring and I would highly recommend them.

“Medical emergency on holiday ”

written by on 07/08/2019

I would definitely recommend staysure for holiday insurance. Never did I think we would need to use it but unfortunately while abroad on holiday we did. My husband suffered a cardiac arrest and ended up in intensive care. From the first moment that I contacted staysure, until the moment we got home they were amazing. The phone operatives were always kind and courteous and the process was always exactly how they said it would happen. My husband couldn't fly home the day of our flight. In fact we stayed an extra 6 days. So I was moved to a hotel nearer the hospital and this was all arranged for me. The day before repatriation, Mayday assistance sent a paramedic out from the UK and he explained everything that would happen on our journey home. He was a lovely man, and immediately put us both at ease to make a traumatic experience that little bit easier. We had an ambulance take us to the airport and flew back with my husband connected to a heart monitor all the way through the journey. We were met at the other end with an ambulance with a lovely crew who took us straight to our local hospital. We cannot thank staysure and all of their staff enough. To be honest I never knew any of this happened, which I don't suppose you do until you have to use the services. Our experience is something you would never wish upon anyone, but it happened and staysure were there to sort out every detail big or small and we will be ever grateful for their assistance.

“Truly amazing ”

written by liz on 06/08/2019

I would like to say how incredible Stayshore is when you are on holiday you don’t think you will have an accident. I was at the airport just about to go in after having my holiday and I then had a very big fall broke imy hip I heard it crack and would need A operation Then your insurance comes to light your in terrible pain in Turkey feeling very vulnerable what is your insurance going to be like never ever had to use the insurance. Well all I can say is Stayshore is the most incredible company I didn’t have to worry at all the hospital only one that spoke English was the surgeon. Between my daughter stayshore giving relaying what was going to happen to get me home I couldn’t walk. I didn’t have to worry a brilliant young man names Miles who worked for a company Mayday. He took full control hospital would not release me to fly home without to nurse paramedic. To which Miles was employed by Stayshore no worry from ambulance to flight to ambulance to my home. Things could have been different with another insurance amazing Miles was there from hospital bed to back in England very very professional from looking at my blood pressure etc all the way But just amazing Stsyshore I didn’t have to worry even being on my own in a different country please before booking an insurance for your holiday look seriously as who you book with for complete peace of mind use Stayshore Thank you

“Our family Majorca holiday”

written by Iainwebster on 10/07/2019

10 out of 10 amazing can’t fault stay sure on the 2nd day of our holiday my wife was rushed to hospital in Majorca. Straight away I rang staysure they were understanding empathetic and did everything to help. They organised an air ambulance to get me and my wife home and even after all this they took there time to check on our well-being, would recommend them to everyone and will never use another holiday insurance company again. Well done staysure can’t fault you

“Stuck in Hughada with Chickenpox and Georgia to the...”

written by WasibKhan on 05/06/2019

Got stuck in Hurghada with 4 year old coming down with chicken pox and on trying to get a fit to fly certificate from the hotel GP, got embroiled in what can be called nothing short of an insurance issue, being taken to hospital, scare tactics and a large bill, not to mention refusal to let us leave until paid. Luckily I had travel insurance and a lady from the operation team came to the rescue like a (lady!) knight in shining armour! Extremely understanding, calm and professional, spoke with the clinic several times, providing them with everything required to ensure they don't hassle me for payment, promised to arrange transfer and flight back which luckily wasn't required. Nobody hopes they need to call on travel insurance, but if you do, I can think of nobody better than someone like this person in your corner with all the help and support you may require. A genuine well done!!!

“no blooming good”

written by mg1944 on 28/03/2019

I got this quote before going to Thailand this year over £800 although I am 74 years old and had couple of medical conditions (type that do not have reacuring conditions) they said these would be covered I managed to get another quote that was 6 times lower below £150 this did not cover 2 medical conditions ,but they would cover if I had wanted at extra cost of £45.Still less than £200 how can any insurance quotes be so far apart. I was shocked by quote and found nothing different in the policy,as far as conditions and benefits

Staysure's Response to mg1944's Review

Written on: 27/04/2019

Thank you for taking the time to leave a review. We are sorry to hear that you manage to receive a far cheaper quote for the same cover. If you wish to discuss further please contact us. Kind regards Staysure

“Excellent: Staysure and MaydayAssistance”

written by Joshm449 on 28/01/2019

Excellent service Staysure winter Sports travel Assistance and in particular Mayday Assistance when I had a ski accident 28 Jan 2018in Italy that involved a punctured lung. Thus I needed hospital care and consequently medical assistance on the flight home. Staysure claims organised hospital cover with one phone call and no hassle . A note please have your EHIC with you. I did not. I was then passed over to Mayday Assistance for my return. They tried valiantly to get the EHIC without my involvement. . They were willing to phone medical staff to get detail and had Italian speakers. . The person I dealt with and her team were endlessly patient with my various requests (PS the NHSBSA EHIC machine needed confirmation of 45 years living in one house despite all the efforts in phone calls of the person I dealt with and co. Have your EHIC) Nurse and flights were organised with seamless and considerate efficiency. The return involving lots of ambulances and wheel chairs was easy and pleasant as led by another lady. Nothing to dislike

“Beware of exclusions”

written by MikeT1961UK on 17/12/2018

I had used Staysure on numerous occasions. They seemed to offer fair & reasonably priced insurance … but beware! I recently took out insurance to cover a holiday to Malta. Unfortunately my dad died two days before we were due to travel. Staysure disqualified my claim because my father's kidney condition was supposedly pre-existing, despite the fact that he'd been living with it for ten years & his consultant stated in writing that his death could in no way have been predicted as 'imminent'. Staysure policies actually preclude the death of any close relative that has required "treatment or medication" prior to a claim. Think about that …. it effectively means that should any relative unfortunately die before you depart for your holiday you'd better hope they'd not been taking ANY sort of prescribed medicine. My wife took out insurance for the same holiday from AXA. On submission of a death certificate they settled immediately. When my wife mentioned this to the MD of Staysure (today) he remarked "they must have offered you an inferior insurance package" & proceeded to give a comparison with buying a shirt from Woolworths versus M&S! "Inferior" for who? Obviously inferior for the purchaser of an insurance policy!!! I myself have a complex medical background. Staysure currently focus their advertising on their capacity to ensure complex & 'pre-existing conditions' ….. please check their small print. I will never trust them again.

Staysure's Response to MikeT1961UK's Review

Written on: 05/01/2019

Hi, Thank you for taking the time to leave a review. We are very sorry to hear of the loss of your father and the declination of your claim. If you wish to discuss this further please contact us. Kind regards Staysure

Miket1961Uk's reply to Staysure's Comment

Written on: 07/01/2019

Hi Is there any point in further dialogue? Your representatives were very clear to highlight the particular clause that resulted in the "declination" of the claim. I very much doubt that you will alter / overrule that clause in recognition of my circumstances(?). I have submitted details to the insurance ombudsman but, again, with the assumption that this appeal will probably fail. Large organisations are always able to gain the legal upper hand by concealing clauses within jargon and small print, which consumers either do not read or do not fully understand. All I am really left with is to highlight the existence of the clause, highlight it's meaning & implications & to broadcast that knowledge as widely as possible. As a marketer by profession, that's what I intend to do. Regards

Staysure's reply to Miket1961Uk's Comment

Written on: 12/01/2019

Thank you for coming back to us. If you wish to discuss further we can arrange for the claims department to contact you, however we cannot promise a change in outcome. Kind regards Staysure

Written on: 14/01/2019

I've been invited to a forthcoming filming of BBC's "Rip Off Britain". I feel I am more likely to make progress in this way. You remain a faceless organisation …. your first email suggests "contact us" and the second "contact our claims department" but neither provides a relevant contact name, telephone number or email address. Overall it just adds to a very poor experience :(

Written on: 21/01/2019

I apologise you have not been given contact details. In order for you to contact us please email us via the website - reviewcentre.com does not allow full email addresses on the site - with your contact information. Kind regards Staysure

Written on: 22/01/2019

After informing ERV / Staysure of my involvement in the 'Rip Off Britain' programme my claim was subsequently settled in full! Apparently Staysure offered their condolences for my loss … a full four months after my father had passed & against a background of a lot of unnecessary stress caused by their general approach (& particularly of their agents ERV). In settling, ERV stated that the underwriters had eventually "used their discretion" in my case ….. so I'd stand by my initial advice, for the general population, of "read the small print".

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Staysure Expat Travel Insurance   Reviews

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Reviews 4.7.

6,123 total

Most relevant

The website is very user friendly

The website is very user friendly, quick and easy to use. The price to cover existing hypertension issues was fair and competitive. We have not, however and thankfully not needed to make any claim.

Date of experience : June 05, 2024

Fantastic service

Once again staysure expat was a pleasure to deal with. Over two days both representatives Jo and Brian patiently went through my husband's long list of pre existing conditions to give us an acceptable quote. Wouldn't hesitate to recommend them.

Date of experience : June 13, 2024

We booked holiday insurance for my…

We booked holiday insurance for my elderly mother-in-law for a cruise holiday later in the year, a nice easy process, without breaking the bank too. Thanks folks

Date of experience : June 06, 2024

I have used Staysure for Travel…

I have used Staysure for Travel Insurance for many years. I get a reminder every year when my Policy is due to expire so I have plenty of time to renew it. Their Online service is incomparable - it is so quick and easy to use. Having filled in the online form you get an immediate Quote, with a choice of Basic or Comprehensive cover. Once payment has been made you receive the new Policy document by email to download. Nothing could be simpler!

Date of experience : June 11, 2024

UK native English speakers.

I have just taken out my travel insurance for one trip, online. The whole procedure was done by native English speakers and I was very satisfied with the level of care taken with all the questions I had and they had.

Downloading documents .....needs improving

Your service, help on phone and explanation warrants 5 stars BUT 3 Star because It took me ages to download the 4 documents As had to keep signing in with DOB etc it was not possible to download all in one go Very frustrating and time consuming

Date of experience : June 14, 2024

Reply from Staysure Expat Travel Insurance

Hello Mrs Alison Hogy, Thank you for taking the time to leave a review. I am sorry to learn of your recent difficulties in downloading your documents. Should you have encountered such issues, you would have been welcome to email us at [email protected] and we would have emailed these to you in a PDF version to download. If you do have any further queries with your policy, please do email us and we will do all that we can to assist. Thank you for choosing Staysure Expat. Kindest regards Donna

Reminder my policy was due for…

Reminder my policy was due for renwal.Easy to negotiate, prompt reply, so far so good.

As above !!

Getting insurance was not a problem as I have an existing policy that has not expired yet. As I have never had a claim yet it is not possible to comment on the company’s handling of a claim. I hope that I never have to make one

Date of experience : June 03, 2024

Web site is easy to navigate.i have not…

Web site is easy to navigate.i have not have to use the policyand hope that stays that way done for peace of mind . I am renewing my policy was hoping for a discount as a return customer but nothing and voucher codes did not work .

Date of experience : June 09, 2024

Easy on line application form

Easy on line application form, everything sorted in minutes. Used Staysure for a few years, not had to make a claim so can’t comment on that process.

Date of experience : June 04, 2024

So simple and uncomplicated and no…

So simple and uncomplicated and no issues with website. Great price and know that its expat Spain its exactly the correct policy

Date of experience : June 12, 2024

very easy to navigate the site

very easy to navigate the site others have recommended Staysure and I cab see why

Date of experience : June 15, 2024

Very competitive and competent…

Very competitive and competent insurance company. Sorted out a potentially minor problem with a very favourable outcome. Keep up the great work. Thank you

Excellent customer service

Excellent customer service when I made a mistake on my policy. My query was dealt with promptly and without s charge.

Good for long stay seniors

One of the few that does longer stays for over 70's, and covers pre existing conditions.

Simple to use website

Simple to use website. Quick quotation. Excellent price. All documents emailed instantly.

Best Travel Insurance Company

I took out a policy for trip to Dubai and New Zealand a couple of years ago with Staysure on the recommendation of a friend and was impressed by the price and all aspects of this previous policy. Based on that experience I decided to contact you again for a one off two week trip to Ireland. I was put in contact with Brian who gave me EXCELLENT advice and SUPERB service. After discussion I decided on taking out a years insurance. I stupidly made an error and took out two overlapping policies and paid twice. In contacting Staysure Barbara resolved the my self generated problem promptly and returned the overpayment immediately. Excellent service all round by extremely helpful, conscientious, polite and very pleasant people. I will be strongly recommending your Company to everyone and will be continuing to be with your Company in the future. My sincere thanks to Brian and Barbara and all at Staysure for top quality, efficient, very reasonably priced, top class and excellent service. I would give you Six Stars if available

Date of experience : May 30, 2024

Latest 24/25 renewal

Staff I spoke to on the telephone were understanding and helpful, however, there seemed to be confusion about the on-line email quote and that which was given when calling to renew. The number of countries that are included within the "premium" worldwide policy is steadily increasing, it won't be very long, in my opinion, before there will be no difference between parts of the world to travel in. When you bear in mind that approximately 28% of those taking out a travel insurance make a claim it makes for a lot of premiums with no claims and into the profit barrel.

No problems with actually agreeing the…

No problems with actually agreeing the policy however was kept on the phone for 15 minutes waiting to be connected to the department that took the payment!

Hello David, Thank you for taking the time to leave a review. Many apologies for any inconvenience caused. If our customers are unable to process their payment through the secure self service line where you enter the card details yourself, it may be necessary to transfer you through to the secure and silent (not recorded) payment line in order for the card details to be read out.  Owing to all calls being recorded, for the payment to be taken where details are read aloud, we need for this to be actioned via a separate line and on occasion there may be a wait time to be transferred to the specific line, I do apologise. It is pleasing to know that your policy is now sorted and firmly in place for you. Should you have any questions in relation to your cover, please email us at [email protected] and we will do all that we can to help. Thank you for choosing Staysure Expat. Kindest regards Donna

Excellent, straightforward application/quote. No pressure whatsoever. All pre-existing conditions covered, 90 day single trip added on. We have consistently used Staysure over the past few years for our annual visits to Scotland for the summer. On the one or two occasions we have had to claim, everything was carried out professionally. It is really important, as immigrants to Spain, to know we are covered when we travel. Excellent company.

Date of experience : May 16, 2024

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Reviews 4.7.

375,817 total

Most recent

Efficient and helpful

Date of experience : January 13, 2021

I spoke to Donna about getting…

I spoke to Donna about getting insurance, a very helpful and polite lady. If I didn’t understand anything and asked it to be repeated she did so and nothing I asked was to hard for her to do. I did not feel pressurised in getting anything I didn’t want.remarkable lady

Excellent service

Excellent service. The agent knew precisely what I was looking for and organised it efficiently.

Excellent service even with covid 19…

Excellent service even with covid 19 problems I always feel confident that staysure has myself and my family covered.

Jo hazzle web site booking at good price

Great service.

Great service, very professional

Excellent customer service.

i have recently been in contact with Staysure Travel Insurance personnel regarding multi trip travel insurance renewal for the next 12 months. I was concerned that it was impossible to plan with certainty any future travel insurance start date as a result of COVID-19 travel restrictions now and into the future. I was offered a flexible policy where I could change my policy start date should travel restrictions impact my holiday booking which perfectly suits my needs.

I had a small surgical procedure which…

I had a small surgical procedure which went ok and would have no future effects. It was not a sudden thing and could have waited until a later date. Would no have required insurance but I felt I should report it. It cost the insurance nothing but increased the price of my policy.

doesn't pay out or help

we purchased annual insurance (with additional Covid cover). Our holiday was cut short. We were offered a derisory discount voucher by the holiday company. Staysure wouldn't help or cover the difference. Any voucher no matter how small or limited meant they didn't have to bother - didn't get what we paid for. Will never trust them again Update -------- The Hotel went into lockdown on it's own, Egypt than ordered a repatriation. We read the policy carefully beforehand and only booked the holiday at relatively short notice because we beleived we covered having purchased a joint annual policy The following are copy and paste from the staysure documents issued at the time of purchase. "...Significant conditions & exclusions FCO & WHO directive You are not covered to cancel or cut short your trip as a result of the Foreign & Commonwealth Office (ECO) or the World Health Organisation (WHO) or other regulatory authority issuing a directive against all but essential travel to/from your travel destination for reasons other than earthquake, fire, flood or hurricane, unless you have the Optional Travel Disruption cover added to your travel policy. Travel Disruption Extension: £36.65 Table of benefits (comprehensive) 2. Cutting Short Your Trip ... Excess £65... £5.000 14. Optional Travel Disruption Extension ...£5,000 ..." Personally I believe George @ staysure's response, as well as how they dealt with us, speak volumes! It simply doesn't match their wording! Staysure won't catch us twice! (although sadly we donated many years in the past and never needed to claim first time we tried we laernt how much our custom and policy was worth!)

Reply from Staysure Travel Insurance

Good Afternoon, Thank you for your review. Im sorry to hear you are dissapointed regarding making a claim. Sadly in our policy wording it does not list under cutting short your trip coverage for when the FCDO or regional/National government impose a lockdown. Kindest Regards, George

Efficient, clear and well explained by the person /I spoke with on the phone

Excellent service and easy to…

Excellent service and easy to understand all aspects of filling in the documentation regarding my details. Thank you Trevor McKee

I found Staysure customer service very…

I found Staysure customer service very helpful in getting the right travel insurance cover for my single trip policy for a cruise holiday around Norway. The Staysure representative was very helpful dealing with the medical questions, The price was as good as I expected, this is the 3 year I’ve use Staysure for my holiday travel insurance.

Far too many unnecessary questions and…

Far too many unnecessary questions and little understanding of the answers by the agent. Constantly repeated the same questions and annoying delays in response to statements. Most intrusive and vagueness of medical screening ever encountered. More training needed.

Good Afternoon, Thank you for your review. I am sorry you are unhappy with your recent encounter with Staysure. I can understand the frustration that it may cause to have to go through your medical conditions, however to ensure accuracy on the policy and because our consultants are not medically trained, it is a requirement that all medical conditions are declared correctly. Kindest Regards, George

Nice and simple to navigate the site

Your adviser was excellent. I renewed very easily and was pleased to be able to postpone the start date for the policy

I received a renewal notice for my annual travel insurance but had a query, so rang customer services. They answered my query, quoted the same price as last year and also added an extra 3 months cover due to the Covid situation. Great service, and would definitely recommend.

There seems to be a fault on your…

There seems to be a fault on your renewal option 1. I tried umpteen times to get through and eventually only got through by choosing option 2

Good Afternoon, Thank you for your review. I am sorry you are unhappy with your recent encounter with Staysure. I have passed on your feedback to our IT team so we can investigate this and improve our customer journey. Kindest Regards, George

Have used Staysure insurance for a few years

Have used Staysure insurance for a few years now always found them to be very helpful and their premium is very competitive especially now with COVID-19 in the equation

I contacted Staysure after receiving a…

I contacted Staysure after receiving a renewal notice for my travel insurance. The operator was very polite and friendly and extremely efficient. The whole process was seamless and very professional considering the difficulties imposed by Covid restrictions

ONE THING I WOULD LIKE AUTOMATICALLY IS…

ONE THING I WOULD LIKE AUTOMATICALLY IS MY INSURANCE SENT TO ME BY MAIL.OTHERWISE STAFF VERY HELPFUL AND A GOOD SERVICE

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Reviews 4.7.

6,123 total

Most relevant

The website is very user friendly

The website is very user friendly, quick and easy to use. The price to cover existing hypertension issues was fair and competitive. We have not, however and thankfully not needed to make any claim.

Date of experience : 05 June 2024

Fantastic service

Once again staysure expat was a pleasure to deal with. Over two days both representatives Jo and Brian patiently went through my husband's long list of pre existing conditions to give us an acceptable quote. Wouldn't hesitate to recommend them.

Date of experience : 13 June 2024

We booked holiday insurance for my…

We booked holiday insurance for my elderly mother-in-law for a cruise holiday later in the year, a nice easy process, without breaking the bank too. Thanks folks

Date of experience : 06 June 2024

I have used Staysure for Travel…

I have used Staysure for Travel Insurance for many years. I get a reminder every year when my Policy is due to expire so I have plenty of time to renew it. Their Online service is incomparable - it is so quick and easy to use. Having filled in the online form you get an immediate Quote, with a choice of Basic or Comprehensive cover. Once payment has been made you receive the new Policy document by email to download. Nothing could be simpler!

Date of experience : 11 June 2024

UK native English speakers.

I have just taken out my travel insurance for one trip, online. The whole procedure was done by native English speakers and I was very satisfied with the level of care taken with all the questions I had and they had.

Downloading documents .....needs improving

Your service, help on phone and explanation warrants 5 stars BUT 3 Star because It took me ages to download the 4 documents As had to keep signing in with DOB etc it was not possible to download all in one go Very frustrating and time consuming

Date of experience : 14 June 2024

Reply from Staysure Expat Travel Insurance

Hello Mrs Alison Hogy, Thank you for taking the time to leave a review. I am sorry to learn of your recent difficulties in downloading your documents. Should you have encountered such issues, you would have been welcome to email us at [email protected] and we would have emailed these to you in a PDF version to download. If you do have any further queries with your policy, please do email us and we will do all that we can to assist. Thank you for choosing Staysure Expat. Kindest regards Donna

Reminder my policy was due for…

Reminder my policy was due for renwal.Easy to negotiate, prompt reply, so far so good.

As above !!

Getting insurance was not a problem as I have an existing policy that has not expired yet. As I have never had a claim yet it is not possible to comment on the company’s handling of a claim. I hope that I never have to make one

Date of experience : 03 June 2024

Web site is easy to navigate.i have not…

Web site is easy to navigate.i have not have to use the policyand hope that stays that way done for peace of mind . I am renewing my policy was hoping for a discount as a return customer but nothing and voucher codes did not work .

Date of experience : 09 June 2024

Easy on line application form

Easy on line application form, everything sorted in minutes. Used Staysure for a few years, not had to make a claim so can’t comment on that process.

Date of experience : 04 June 2024

So simple and uncomplicated and no…

So simple and uncomplicated and no issues with website. Great price and know that its expat Spain its exactly the correct policy

Date of experience : 12 June 2024

very easy to navigate the site

very easy to navigate the site others have recommended Staysure and I cab see why

Date of experience : 15 June 2024

Very competitive and competent…

Very competitive and competent insurance company. Sorted out a potentially minor problem with a very favourable outcome. Keep up the great work. Thank you

Excellent customer service

Excellent customer service when I made a mistake on my policy. My query was dealt with promptly and without s charge.

Good for long stay seniors

One of the few that does longer stays for over 70's, and covers pre existing conditions.

Simple to use website

Simple to use website. Quick quotation. Excellent price. All documents emailed instantly.

Best Travel Insurance Company

I took out a policy for trip to Dubai and New Zealand a couple of years ago with Staysure on the recommendation of a friend and was impressed by the price and all aspects of this previous policy. Based on that experience I decided to contact you again for a one off two week trip to Ireland. I was put in contact with Brian who gave me EXCELLENT advice and SUPERB service. After discussion I decided on taking out a years insurance. I stupidly made an error and took out two overlapping policies and paid twice. In contacting Staysure Barbara resolved the my self generated problem promptly and returned the overpayment immediately. Excellent service all round by extremely helpful, conscientious, polite and very pleasant people. I will be strongly recommending your Company to everyone and will be continuing to be with your Company in the future. My sincere thanks to Brian and Barbara and all at Staysure for top quality, efficient, very reasonably priced, top class and excellent service. I would give you Six Stars if available

Date of experience : 30 May 2024

Latest 24/25 renewal

Staff I spoke to on the telephone were understanding and helpful, however, there seemed to be confusion about the on-line email quote and that which was given when calling to renew. The number of countries that are included within the "premium" worldwide policy is steadily increasing, it won't be very long, in my opinion, before there will be no difference between parts of the world to travel in. When you bear in mind that approximately 28% of those taking out a travel insurance make a claim it makes for a lot of premiums with no claims and into the profit barrel.

No problems with actually agreeing the…

No problems with actually agreeing the policy however was kept on the phone for 15 minutes waiting to be connected to the department that took the payment!

Hello David, Thank you for taking the time to leave a review. Many apologies for any inconvenience caused. If our customers are unable to process their payment through the secure self service line where you enter the card details yourself, it may be necessary to transfer you through to the secure and silent (not recorded) payment line in order for the card details to be read out.  Owing to all calls being recorded, for the payment to be taken where details are read aloud, we need for this to be actioned via a separate line and on occasion there may be a wait time to be transferred to the specific line, I do apologise. It is pleasing to know that your policy is now sorted and firmly in place for you. Should you have any questions in relation to your cover, please email us at [email protected] and we will do all that we can to help. Thank you for choosing Staysure Expat. Kindest regards Donna

Excellent, straightforward application/quote. No pressure whatsoever. All pre-existing conditions covered, 90 day single trip added on. We have consistently used Staysure over the past few years for our annual visits to Scotland for the summer. On the one or two occasions we have had to claim, everything was carried out professionally. It is really important, as immigrants to Spain, to know we are covered when we travel. Excellent company.

Date of experience : 16 May 2024