travel brand login

Customer Service Claims Form

Here you can see all your claims previously submitted along with their request ID and the status. To enquire about the claim, please use the claim ID. NOTE: If you wish to export a list of all of your claims submittes, simply choose a format by clicking the buttons above the table.

Booking Details You can click and drag this box to reveal the form underneath and verify details.

Forgot Password

Retrieve password using agency number and agent name.

An email will be sent to the email address registered with the account.

If you do not receive the email, please email [email protected]

For login support or to check if you are registered for TravelBrands Access click here

Don't have an account yet?

Please register your account, agency registration.

Click below to register your agency

Agent Registration

Please register your account, click here

Once your agency has been registered, click below to register an agent.

Please note that you will need your agency password in order to register

To register a new agency click here

Account Login

Enter your username and password:, external login.

• Login to Sydney

Headquartered in Toronto, Ont., TravelBrands, a division of H.I.S.-Red Label Vacations Inc., is one of Canada’s leading travel groups. Its multi-channel distribution network is comprised of multiple brands and subsidiaries.

Contact Info

• 1-888-485-1481
• 2013-2023 TravelBrands
• 5343 Dundas Street West, 4th Floor Toronto, Ontario, M9B 6K5

• Meet The Team
• Our Mission

Agent Appreciation

• Media Centre
• Social Responsibility
• Partnerships

#TravelBrands LovesAgents

At travelbrands, we recognize that our travel agents partners are our greatest asset. that's why we've developed an all-in-one booking platform that empowers travel agents to work smarter, not harder. our platform provides complete flexibility for booking travel arrangements, including flights, car rentals, cruises, attractions, excursions, and specialty travel, all in one place. with travelbrands, you'll have access to the latest technology and innovative tools to help you deliver exceptional service to your clients. we're committed to supporting our partners every step of the way, and we're proud to say that #travelbrandslovesagents., join us on facebook, travelbrands loyalty rewards program.

At TravelBrands, we recognize Canadian travel agents’ hard work and dedication. That’s why we’ve created the TravelBrands Loyalty Rewards program, available to all Access+ users. By participating in this program, travel agents can earn points on all TravelBrands products and redeem them for various rewards, including merchandise, travel, gift cards, and the ability to donate to foundations and charities. Our Loyalty Reward program is one of the many ways we strive to provide exceptional service and support to our clients. To learn more about the program and how to participate, visit www.travelbrandsaccess.com today.

At The Excellence Collection, it is our great pleasure to work hand in hand with affiliate travel agents. We strive to create extraordinary moments for our mutual customers, providing wonderful getaways that will have them vacationing again and again. 

Through our Travel Professionals Affiliate Portal, you can easily book and manage reservations for your room-only clients.

Click here to register:

New to booking directly with The Excellence Collection?  Click here  to find out how.

Media Tools

We are pleased to offer our travel agent partners visual resources and marketing materials for The Excellence Collection’s properties in Cancun, the Riviera Maya, Punta Cana, and Montego Bay.

For detailed resort information, download The Excellence Collection App for Android or Apple . Access entertainment, menus, dress codes, amenities, and more.

Property Fact Sheets

Excellence Playa Mujeres Excellence Riviera Cancun Excellence El Carmen Excellence Punta Cana Excellence Oyster Bay Finest Playa Mujeres Finest Punta Cana Beloved Playa Mujeres

Photo Gallery

Beloved Playa Mujeres Excellence Playa Mujeres Excellence Riviera Cancun Excellence El Carmen Excellence Punta Cana Excellence Oyster Bay Finest Playa Mujeres Finest Punta Cana

Resort Maps

Excellence Coral Playa Mujeres Excellence Playa Mujeres Excellence Riviera Cancun Excellence El Carmen Excellence Punta Cana Excellence Oyster Bay Finest Playa Mujeres Finest Punta Cana Beloved Playa Mujeres

Wedding Packages

Excellence Coral Playa Mujeres Excellence Playa Mujeres Excellence Riviera Cancun Excellence El Carmen Excellence Punta Cana Excellence Oyster Bay Finest Playa Mujeres Finest Punta Cana

Honeymoon Packages

Excellence Resorts Finest Resorts Beloved Hotels

Anniversary Packages

Learning tools.

Webinars Live Tours

Interactive Maps

How to contact us.

If you have any questions about products or bookings, please follow our  Facebook Page & Group  and see the latest updates from The Excellence Collection Travel Professionals. 

You can also contact your Affiliates team, our groups and weddings team, or the hotel or resort:

USA, CANADA, AND REST OF THE WORLD SALES:

affiliates.support@ theexcellencecollection.com

Benefits of Booking through an Affiliate Travel Agent 

Site inspections and travel agent rates.

To plan a stay with us, you can  click here to request our travel agent rates .

To book a site inspection at our hotels and resorts, please take a look below at our availability:

Passion For Travel

• inherent Passion
• Travel Styles
• Destinations

Travel Inspiration

• Immersive Experiences
• Arrived Magazine

Specialized Travel

• Group Travel

Spreading our passion and love of travel

To take your breath away

TTC Sustainability

• impactful Purpose
• How We Tread Right
• MAKE TRAVEL MATTER® Experiences
• Sustainability Awards
• TreadRight Foundation

Learn how we Make Travel Matter

MAKE TRAVEL MATTER EXPERIENCES

Travel that makes a difference

Our Culture

• Our Offices
• incredible People
• TTC I.D.E.A.

Our Heritage

• Stanley Tollman

Learn about what makes our team unique

Discover your career path in travel

SIGHTSEEING

Tailor-made, sustainability.

TTC SUSTAINABILITY

Our passion, our purpose, passion for travel, travel inspiration, specialized travel.

• Group-Travel
• Our DMC’s

OUR CULTURE

Our heritage.

• Thoughts from our Chairman
• MTM Experiences

ONLINE TRAVEL PORTAL

Delivering enhanced guest service & engagement, the ttc online travel portal offers many great features and benefits to our guests:, duty of care.

In the unlikely event of an incident TTC will use registered contact details to directly & immediately contact & account for each traveler.

Ease of Travel

Guests Registered details are used to ensure a seamless hassle free trip. From hotel check ins to boarder security checks, guests travel with ease.

Set Trip Preferences

Supplied trip preferences are be shared with Travel Director’s so to enhance every guests own individual experience.

Make Travel Matter

Guests have the option to choose to view or download e-documents and itineraries rather than travelling with a printed format. Not only does this allow guests to access their documents with ease anytime, anyplace but TTC also plants a tree in conjunction with the non-for-profit organization focused on global reforestation, One Tree Planted for every guest that chooses to go paper free. Together, each year we reforest several hundred acres of barren and devastated land. To learn more about our past and current work to Make Travel Matter, please visit us at treadright.org.

Our Commitment to Our Travel Agent Partners

Our commitment to you, in addition to saving you time and enhancing your clients trip, is what we will not do with the data we receive. We will not use that data to solicit clients to book directly with us; we never have and we never will. Details provided will only be used for travel service messaging.

This website uses cookies. We use cookies to analyse our traffic, enhance our website’s functionality and performance and better experience for our users. If you require more information please view our cookie policy .