cruise 118 complaints

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Cruise118   Reviews

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Reviews 4.7.

2,377 total

Most relevant

Terrible terms and conditions

I have just been advised by this company that although I advised them that I had to cancel my cruise because of my wife's ill health over 2 months ahead They still charged me £2521 cancellation fee as per their terms and conditions which states that they require the notice before your payment settlement date Just be warned of this company's ridiculous terms and conditions

Date of experience : June 18, 2024

Reply from Cruise118

Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to contact us. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: [email protected]. Once again thank you kindly for your comments they are very much appreciated. Customer Relations

Gavin Chadwick was amazing

Gavin Chadwick was amazing. He was patient, helpful and informative. He couldn't do enough to help me find the right cruise, fare and cabin. He had a great sense of humour, had worked in the ship I am cruising on, so gave me lots of tips. All in all he was a pleasure to deal with.

Date of experience : June 15, 2024

Good first experience

This was the first time I had booked with 118.com and chose them as they were offering a better price than other cruise booking sites. The whole process was very quick and efficient . The travel consultant was friendly and helpful and was able to complete my booking quickly getting us the our preferrred cabin and a better price .The confirmation and other documents have been quickly received via email.

Date of experience : June 12, 2024

Thanks for your time.

We booked our cruise via Barry Jenkinson and must say that he went to a lot of trouble to allay our concerns and took time to get our holiday finally sorted. Thanks 👍

Robert was great, excellent service.

Robert was great, listened to what we wanted and sorted out our cruise quickly, answering our questions etc. excellent service provided.

Cruise booking with Cruise118.com

Very straight forward to book the cruise and was good value for money, with a reasonably low deposit to secure it. Robert Edgeley was very professional and competent during the whole process

Date of experience : June 10, 2024

Dale was great

Dale was great, found us the best deal for our holiday. The flight booking reference appears incorrect though so I have been unable to access the flight to book seats and I have'nt heard back about that when I queried it with him

Date of experience : June 09, 2024

As this was our first time booking a…

As this was our first time booking a cruise I was quite nervous and apprehensive. Ellis went over and above to get us connecting flights and accommodation heavily discounted as well which we really appreciated. Very helpful and informative during the whole booking process. Thank you so much. I would definitely recommend using Cruise118.com. Looking forward to our cruise in Easter 2025. Paula Smyth.

Date of experience : June 08, 2024

As usual cruise 118 were very helpful and dealt with my options very quickly hence is why I continually use cruise 118

Date of experience : June 16, 2024

Easy online booking.

The online booking experience worked very well until I came to make the payment by credit card. I put all the details in but could not input the security number. I had to start over again. Other than that, really easy.

Excellent service

Booked through the call centre with a girl called Rachel halliwell, she explained everything very clearly and made the whole process very simple from start to finish, would highly recommend. Thanks for everything.

Date of experience : June 11, 2024

Our experience booking our cruise with…

Our experience booking our cruise with Stephanie Mathers was definitely a 5 star experience. Stephanie was very professional, Very friendly, and very helpful and thorough with our booking, we will definitely recommend cruise 118.com and we will be booking future cruises. Thank you Stephanie 👏🌞

Date of experience : June 05, 2024

Extremely helpful Cruise Concierge

Seamless process for booking the cruise with add-ons over the telephone. Sophie, the cruise concierge was extremely helpful, organised everything at such short notice with perfection. Have used Cruise 118 before for all the cruise + holiday bookings including Rocky mountaineer Express tour and never been let down by amazing staff. Would recommend wholeheartedly to anyone looking for incredible holiday.

Date of experience : June 06, 2024

Good company to book cruise with

All my queries were answered efficiently and the person I spoke to was friendly and helpful, making booking our cruise easy, thank you.

Date of experience : June 03, 2024

Kim was very friendly

Kim was friendly, very informative and extremely helpful and clear. An asset to the company

Date of experience : June 13, 2024

Friendly and helpful service

The Agent, Karoline was very friendly and helpful throughout the process of my booking. Nothing was too much bother - even when I asked for a change to what we had agreed on the previous day.

Date of experience : June 07, 2024

A wonderful member of staff…

I spoke to a wonderful member of staff today at cruise118 by the name of Samantha Butler she could not have been more helpful or polite, she went above and beyond to sort out a couple of minor issues regarding my cruise booking. Can not thank her enough.

Date of experience : June 04, 2024

Works great for me

I always have a good experience with Shelley. She is very helpful and caring

Date of experience : June 14, 2024

Easy booking

Easy booking, answered all of my questions, polite.

EXCELLENT SERVICE

I made my booking with Amber Greaves who went above and beyond to assist me as an elderly person. She was extremely helpful and patient and answered all my questions.

Date of experience : May 29, 2024

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Cruise118   Reviews

In the Cruise Agency category

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Write a review

Reviews 4.7.

2,377 total

Most relevant

Terrible terms and conditions

I have just been advised by this company that although I advised them that I had to cancel my cruise because of my wife's ill health over 2 months ahead They still charged me £2521 cancellation fee as per their terms and conditions which states that they require the notice before your payment settlement date Just be warned of this company's ridiculous terms and conditions

Date of experience : 18 June 2024

Reply from Cruise118

Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to contact us. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: [email protected]. Once again thank you kindly for your comments they are very much appreciated. Customer Relations

Gavin Chadwick was amazing

Gavin Chadwick was amazing. He was patient, helpful and informative. He couldn't do enough to help me find the right cruise, fare and cabin. He had a great sense of humour, had worked in the ship I am cruising on, so gave me lots of tips. All in all he was a pleasure to deal with.

Date of experience : 15 June 2024

Good first experience

This was the first time I had booked with 118.com and chose them as they were offering a better price than other cruise booking sites. The whole process was very quick and efficient . The travel consultant was friendly and helpful and was able to complete my booking quickly getting us the our preferrred cabin and a better price .The confirmation and other documents have been quickly received via email.

Date of experience : 12 June 2024

Thanks for your time.

We booked our cruise via Barry Jenkinson and must say that he went to a lot of trouble to allay our concerns and took time to get our holiday finally sorted. Thanks 👍

Robert was great, excellent service.

Robert was great, listened to what we wanted and sorted out our cruise quickly, answering our questions etc. excellent service provided.

Cruise booking with Cruise118.com

Very straight forward to book the cruise and was good value for money, with a reasonably low deposit to secure it. Robert Edgeley was very professional and competent during the whole process

Date of experience : 10 June 2024

Dale was great

Dale was great, found us the best deal for our holiday. The flight booking reference appears incorrect though so I have been unable to access the flight to book seats and I have'nt heard back about that when I queried it with him

Date of experience : 09 June 2024

As this was our first time booking a…

As this was our first time booking a cruise I was quite nervous and apprehensive. Ellis went over and above to get us connecting flights and accommodation heavily discounted as well which we really appreciated. Very helpful and informative during the whole booking process. Thank you so much. I would definitely recommend using Cruise118.com. Looking forward to our cruise in Easter 2025. Paula Smyth.

Date of experience : 08 June 2024

As usual cruise 118 were very helpful and dealt with my options very quickly hence is why I continually use cruise 118

Date of experience : 16 June 2024

Easy online booking.

The online booking experience worked very well until I came to make the payment by credit card. I put all the details in but could not input the security number. I had to start over again. Other than that, really easy.

Excellent service

Booked through the call centre with a girl called Rachel halliwell, she explained everything very clearly and made the whole process very simple from start to finish, would highly recommend. Thanks for everything.

Date of experience : 11 June 2024

Our experience booking our cruise with…

Our experience booking our cruise with Stephanie Mathers was definitely a 5 star experience. Stephanie was very professional, Very friendly, and very helpful and thorough with our booking, we will definitely recommend cruise 118.com and we will be booking future cruises. Thank you Stephanie 👏🌞

Date of experience : 05 June 2024

Extremely helpful Cruise Concierge

Seamless process for booking the cruise with add-ons over the telephone. Sophie, the cruise concierge was extremely helpful, organised everything at such short notice with perfection. Have used Cruise 118 before for all the cruise + holiday bookings including Rocky mountaineer Express tour and never been let down by amazing staff. Would recommend wholeheartedly to anyone looking for incredible holiday.

Date of experience : 06 June 2024

Good company to book cruise with

All my queries were answered efficiently and the person I spoke to was friendly and helpful, making booking our cruise easy, thank you.

Date of experience : 03 June 2024

Kim was very friendly

Kim was friendly, very informative and extremely helpful and clear. An asset to the company

Date of experience : 13 June 2024

Friendly and helpful service

The Agent, Karoline was very friendly and helpful throughout the process of my booking. Nothing was too much bother - even when I asked for a change to what we had agreed on the previous day.

Date of experience : 07 June 2024

A wonderful member of staff…

I spoke to a wonderful member of staff today at cruise118 by the name of Samantha Butler she could not have been more helpful or polite, she went above and beyond to sort out a couple of minor issues regarding my cruise booking. Can not thank her enough.

Date of experience : 04 June 2024

Works great for me

I always have a good experience with Shelley. She is very helpful and caring

Date of experience : 14 June 2024

Easy booking

Easy booking, answered all of my questions, polite.

EXCELLENT SERVICE

I made my booking with Amber Greaves who went above and beyond to assist me as an elderly person. She was extremely helpful and patient and answered all my questions.

Date of experience : 29 May 2024

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Cruise118   Reviews

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Reviews 4.7.

2,377 total

Most recent

Our booking experience with Cruise 118

Our booking experience with Cruise 118 was a stress free experience. This was entirely down to the delightful Emma O'Reilly who did all she could to accommodate our wishes and tried to keep the costs down as well. As cruise newbie's, only our second, we wanted hotel stays before and after with all transfers and flights from a south west airport. Emma had good knowledge and experience, did not rush us, and found the best deal with a good location on the ship. All the documents came through quickly after booking. If the after sale service is as good as my initial experience then we will definitely use them again. Thanks Emma.

Date of experience : 23 June 2022

I am currently trying to get through to…

I am currently trying to get through to cruise 118 for about the 100th time! . Paid in full go in September still no flight details! Getting ridiculous now..understand when booked as over a year before but should definitely know now .emailed..rang..nothing! Cant book taxi etc...thinking about cancelling everything!

Date of experience : 21 June 2022

Unrushed premium service. 3rd time we have used Cruise 118.

The agent looking after us on this occasion was Emma O’Reilly. Emma explained everything in great detail, spending the time to ensure that we understood everything. She acted on our behalf to ensure that we gained the best deal and even got an old RC credit added. That act alone took her over 30 mins dealing with RC.

A friendly, helpful, polite person who was a pleasure doing business with.

I was cancelling a cruise today because my friend was no longer able to go with me. I was lucky to get through to Madeleine who took me through the paperwork and managed to save me money I process. She was so helpful and friendly……a credit to the company.

We had to make a change to our cruise after my back problem flared up. I thought the process was going to be straight forward but NO. I was going round in circles between different people until I stumbled across Madeleine. Madeleine promised me that she would see my amendment through to the end which she did. She is a star, make no mistake.

Date of experience : 18 June 2022

A five star service from Emma O'reilly

A five star service from Emma O'reilly. Excellent knowledge of cruise ships and other information. Nothing is too much trouble for Emma very informative and answered all my questions. Excellent customer care skills. Would definately book again with Emma and cruise 118.

Date of experience : 17 June 2022

Magnificent staff at cruise 118

Guys just wanted to relay the wonderful service that I have received from Cruise 118 once again. Phil Davies and Lindsey Wright are a credit to your company. I have booked numerous cruises with Phil and his expertise and professionalism always ensure we are never disappointed when we book. We had the pleasure of booking with Lindsay on this occasion and can confirm that our experience was every bit as straightforward as it always is with Phil. Again nothing is ever a problem with these guys and Lindsay’s attitude of whatever you need we will sort is definitely refreshing in this day and age where a lot of other companies use what problems the world is facing as an excuse. I finish by saying in all the years I have used Cruise 118 I have never had an issue and I keep going back due the level of service provided by the lovely staff. Thank you.

Date of experience : 16 June 2022

If I could give no stars I would

If I could give no stars I would. Totally disgusted with whole service, don’t even know if we’ll get our trip but have ruined it before it starts. Potently we could lose all our money rather than they change our flights. They don’t care!! Once paid up they don’t want to know.Go local, steer we’ll away from…

Date of experience : 15 June 2022

Wor 99705 paul

Frustrating service from cruise118 Been trying to amend my booking for at least 3 weeks been promised a call twice now still waiting hanging off booking my flights now they have increased in price Will cancell now had enough! Will now loose my deposit Will use another cruise company STILL WAITING ON ANY COROSPONANCE nothing even to say we're dealing with it absolutely incompetent if I treated my customers like this I would be bankrupt 4/7/22 I had to phone again at the weekend eventually spoke to someone had an email today if I wanted to use my deposit I had to get to London stay overnight in a hotel fly to Barcelona then cruise and do the return trip I've got a perfectly good airport 10 mins from my home in Edinburgh, if I want to do cruise only I will forfeit my deposit they blame all this on NCL This is not some small company new on the market this is a global holdings company which has sixstarcruises and river cruises look it up

Date of experience : 14 June 2022

Had a good experience when called to book cruise

Had a good experience when called to book a cruise Emma was very friendly and Knowledgeable completed full booking without any problems and was a pleasure to deal with

Wonderful Flight Team Member Helen

Had initial trouble getting through as wanted to upgrade our flight for our 2023 cruise, once we reached Helen on the flight team we could not have wished for better service. Helen was totally knowledgeable and got us the best flight price and times by exhausting every possibility, she also secured a Vegas hotel for the end of the cruise at an amazing price. I hope 118 appreciates this great member of staff.

Date of experience : 13 June 2022

Impossible to get a response

Have tried 4 phone numbers hanging on for ages. Chatline does not work. No reply to recent emails sent. Will cancel our booking and go elsewhere. in previous years they were very efficient.

Date of experience : 11 June 2022

Reply from Cruise118

Hi Mike we are sorry to hear about the issues you have faced. Please could you respond to the email we have sent you with your booking reference and the issues raised so that we can look into this for you. Many Thanks- Cruise 118 Team

Dealing with Medeliene at 118cruise.com…

Dealing with Medeliene at 118cruise.com over the phone has been most satisfactory experience resolving all clarifications concerning forthcoming cruise on royal caribbean s Anthem of the seas sailing from southampton on 22/07/2022. expecting her to be most successful in her career thanks and regards amar jeet kainth

After a 2 1/2 year wait we’re finally…

After a 2 1/2 year wait we’re finally setting off to Venice for our Med cruise with Royal Caribbean. I have huge admiration for how C118 have dealt with all the admin & comma throughout. I must hold out Madeleine as being particularly helpful this week in helping us to sort out a problem with RC’s ticket/transfer glitches. This is the 3rd time we have used C118 & I certainly have confidence in them - the last 2 years have been difficult for the cruise sector & good agents are essential in managing the stress which undoubtedly has been present.

Date of experience : 10 June 2022

Elaine you’re a star ⭐️

Elaine (sorry I didn’t get your surname) in the after sales department is amazing! She sorted out an issue I had with Royal Caribbean when no one else could. She called back when she said she would and was so efficient. Fantastic Elaine you’re a star ⭐️

More staff needed to answer calls after booking!!

It took a long time to get through to Cruise 118 on the phone once we had booked our cruise, which was very frustrating. However, we found Madeleine Clegg very helpful every time we spoke to her or emailed her. She always rang us back when she said she would and did as much as she could to assist us, so we couldn't fault her at all. On the whole, Cruise 118 were pretty good, however, we were extremely annoyed at having been told we would be on an 11.15 a.m flight home, until 10 days before when it was changed to 8.30 p.m, meaning a 12 hour wait after disembarking the ship!

Date of experience : 08 June 2022

Problem solved very efficiently

All went well until the week before we were due to sail. We had free car parking at Southampton with P&O cruises, but had no information. We rang and spoke to Madeleine Clegg on customer services, who sorted it all out for us. Very good service .

Helpful and sympathetic new recruit

Madeleine was very understanding and helpful. We had spent ages completing the claim form for NCL to try and get reimbursed for Easyjet cancelling our flight and us missing the cruise. It looked like the form hadn't been received. She kindly offered to complete the form for us after emailing her all the information. We wish her every success in her future with your company.

Date of experience : 07 June 2022

Can anyone tell me if they have…

Can anyone tell me if they have problems with flights due to pay final balance soon still no up date on flights telling me 4-6 before holiday anybody else had this problem

Thankyou Kirsty of 118

My enquiry for a cruise through the Panama Canal was not straightforward. However I was fortunate enough to be dealing with a consultant who was prepared to go over and above to sort my travel arrangements. Thank you Kirsty Simpson for your considerable efforts upon which I was able to book. First Class customer service

Date of experience : 05 June 2022

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Cruise118   Reviews

In the Cruise Agency category

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Write a review

Reviews 4.7.

2,377 total

Most relevant

Terrible terms and conditions

I have just been advised by this company that although I advised them that I had to cancel my cruise because of my wife's ill health over 2 months ahead They still charged me £2521 cancellation fee as per their terms and conditions which states that they require the notice before your payment settlement date Just be warned of this company's ridiculous terms and conditions

Date of experience : 18 June 2024

Reply from Cruise118

Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to contact us. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: [email protected]. Once again thank you kindly for your comments they are very much appreciated. Customer Relations

Gavin Chadwick was amazing

Gavin Chadwick was amazing. He was patient, helpful and informative. He couldn't do enough to help me find the right cruise, fare and cabin. He had a great sense of humour, had worked in the ship I am cruising on, so gave me lots of tips. All in all he was a pleasure to deal with.

Date of experience : 15 June 2024

Good first experience

This was the first time I had booked with 118.com and chose them as they were offering a better price than other cruise booking sites. The whole process was very quick and efficient . The travel consultant was friendly and helpful and was able to complete my booking quickly getting us the our preferrred cabin and a better price .The confirmation and other documents have been quickly received via email.

Date of experience : 12 June 2024

Thanks for your time.

We booked our cruise via Barry Jenkinson and must say that he went to a lot of trouble to allay our concerns and took time to get our holiday finally sorted. Thanks 👍

Robert was great, excellent service.

Robert was great, listened to what we wanted and sorted out our cruise quickly, answering our questions etc. excellent service provided.

Cruise booking with Cruise118.com

Very straight forward to book the cruise and was good value for money, with a reasonably low deposit to secure it. Robert Edgeley was very professional and competent during the whole process

Date of experience : 10 June 2024

Dale was great

Dale was great, found us the best deal for our holiday. The flight booking reference appears incorrect though so I have been unable to access the flight to book seats and I have'nt heard back about that when I queried it with him

Date of experience : 09 June 2024

As this was our first time booking a…

As this was our first time booking a cruise I was quite nervous and apprehensive. Ellis went over and above to get us connecting flights and accommodation heavily discounted as well which we really appreciated. Very helpful and informative during the whole booking process. Thank you so much. I would definitely recommend using Cruise118.com. Looking forward to our cruise in Easter 2025. Paula Smyth.

Date of experience : 08 June 2024

As usual cruise 118 were very helpful and dealt with my options very quickly hence is why I continually use cruise 118

Date of experience : 16 June 2024

Easy online booking.

The online booking experience worked very well until I came to make the payment by credit card. I put all the details in but could not input the security number. I had to start over again. Other than that, really easy.

Excellent service

Booked through the call centre with a girl called Rachel halliwell, she explained everything very clearly and made the whole process very simple from start to finish, would highly recommend. Thanks for everything.

Date of experience : 11 June 2024

Our experience booking our cruise with…

Our experience booking our cruise with Stephanie Mathers was definitely a 5 star experience. Stephanie was very professional, Very friendly, and very helpful and thorough with our booking, we will definitely recommend cruise 118.com and we will be booking future cruises. Thank you Stephanie 👏🌞

Date of experience : 05 June 2024

Extremely helpful Cruise Concierge

Seamless process for booking the cruise with add-ons over the telephone. Sophie, the cruise concierge was extremely helpful, organised everything at such short notice with perfection. Have used Cruise 118 before for all the cruise + holiday bookings including Rocky mountaineer Express tour and never been let down by amazing staff. Would recommend wholeheartedly to anyone looking for incredible holiday.

Date of experience : 06 June 2024

Good company to book cruise with

All my queries were answered efficiently and the person I spoke to was friendly and helpful, making booking our cruise easy, thank you.

Date of experience : 03 June 2024

Kim was very friendly

Kim was friendly, very informative and extremely helpful and clear. An asset to the company

Date of experience : 13 June 2024

Friendly and helpful service

The Agent, Karoline was very friendly and helpful throughout the process of my booking. Nothing was too much bother - even when I asked for a change to what we had agreed on the previous day.

Date of experience : 07 June 2024

A wonderful member of staff…

I spoke to a wonderful member of staff today at cruise118 by the name of Samantha Butler she could not have been more helpful or polite, she went above and beyond to sort out a couple of minor issues regarding my cruise booking. Can not thank her enough.

Date of experience : 04 June 2024

Works great for me

I always have a good experience with Shelley. She is very helpful and caring

Date of experience : 14 June 2024

Easy booking

Easy booking, answered all of my questions, polite.

EXCELLENT SERVICE

I made my booking with Amber Greaves who went above and beyond to assist me as an elderly person. She was extremely helpful and patient and answered all my questions.

Date of experience : 29 May 2024

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Cruise118   Reviews

In the Cruise Agency category

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Reviews 4.7.

2,377 total

Most relevant

Excellent customer experience!

We used Cruise118 to book a cruise on Celebrity. The lead passenger who originally booked the cruise had to back out and passed the lead passenger role to me. He told me to contact Rachel Halliwell and mentioned that she had been excellent to work with. I contacted Rachel regarding some changes we wanted to make to our reservation. She was indeed excellent. She worked through a number of requests for us, efficiently and effectively. She always got back to us promptly and clearly explained our options and the associated costs. She was very pleasant to work with. We’ll ask for her when we go on our next cruise!

Date of experience : April 29, 2024

Truly exceptional customer service from…

Truly exceptional customer service from Elizabeth! Unfortunately, we had to make a few last-minute changes due to personal circumstances. Elizabeth was a God-send. She listened, took full ownership of our concerns, and resolved the problem within record time. We will definately be using 118cruise for all our future cruises. (Had we booked directly with the cruise line, I don't think we would have the same result.)

Date of experience : April 16, 2024

Five stars for Daniel!

Five stars for Daniel! Daniel was fantastic throughout the whole process of booking our recent holiday. He was not only incredibly friendly and approachable, but also very patient with us. We weren't entirely sure what we were looking for, but Daniel took the time to understand our needs and preferences. He then went above and beyond to find us some amazing deals that fit perfectly within our budget. Thanks to Daniel's expertise and dedication, we're set for a fantastic trip! We can't recommend him enough.

Date of experience : March 19, 2024

A wonderful booking experience with Hayley

I had the pleasure in chatting online and then speaking with Hayley Ives to book. Hayley made the whole process simple and answered all my questions. I was booking for my father who had just had a cruise cancelled with Royal Carribean so was in a bit of a panic with it all. Hayley sorted everything and was so lovely to deal with. We will always use Cruise 118 after this superb experience. Thanks a million Hayley 😀

Date of experience : April 25, 2024

Cruise's booked by cruise 118

I have booked 4 cruise with cruise 118. The staff have been fantastic all the way,very helpful pleasant answered all are questions about the ship's we are going on would not hesitate to book with cruise 118 again,would highly recommend cruise 118 to anyone.

Date of experience : May 02, 2024

David Longworthy has been very helpful…

David Longworthy has been very helpful when helping us with some queries we had regarding our forthcoming cruise. We thank him for listening and caring.

Date of experience : May 03, 2024

Great representative

Scarlett went through everything and tried to accommodate us as much as able. She was really easy to talk to and explained everything. Excellent representative. Very friendly and didn't feel pressure to book.

Date of experience : April 28, 2024

Friendly & Efficient Service

Friendly, efficient booking service with Helen who was really knowledgeable. I have used Cruise118 before and now wouldn't go anywhere else!

Date of experience : May 15, 2024

Jack Jenkins

The 118 rep that we booked through, Jack Jenkins was amazing! He did everything to ensure we had the best possible price and once booked reassured us that Virgin are the best!

Date of experience : April 27, 2024

First time dealing with Cruise118

First time dealing with Cruise118, very helpful and informative, patient and happy to answer as many questions as you might have.. will definitely be using them again.

Date of experience : May 05, 2024

Jenifer Stevenson was great

Jenifer Stevenson was great , nothing was to much trouble for her made booking very straight forward. Really pleased with the service

Date of experience : May 19, 2024

Well done Jack

We booked with Jack Jenkins who made the whole process easy and enjoyable, he's a very pleasant young man. I would certainly book through him again for our next cruise.

Fantastic Service

Julia Pedder has been brilliant and is a definite asset to Cruise 118. Her customer service is excellent, she is knowledgeable, professional and also has the patience of a saint! She managed to secure the exact flight upgrades I wanted at a very competative price. Cannot recommend highly enough.

Date of experience : May 10, 2024

Fantastic service

I have booked with Cruise 118 twice and both times had excellent service, communication and administration. On both occasions LEXI was superb! Able to give me great advice and really knew her work. I would definitely recommend to friends and others.

Stephanie was really helpful

Stephanie was really helpful, ensuring we had the best deal, was lovely, polite and just made our booking experience so easy! Would definitely recommend your service

Date of experience : May 12, 2024

Cruise booking,Jenni our phone rep was helpful

Jenni our phone rep was helpful, polite and could answer all questions. Cruise booked with an easy booking experience.

Excellent and efficient service from…

Excellent and efficient service from Jenny. She booked three suites for us on P&O summer 2026 priority day and we got our first choices and a friendly efficient approach. Thank you!

Date of experience : April 23, 2024

Very happy with the booking

Very happy with the booking It was quick and very clear in details I have know spoken to friends and family and told them to look at 118.con website. And after viewing for the last 4 months and booking, it’s now one of my go to cruise sites to look at… As they cover all large named cruise lines and ships.. Thanks again.. Paul and Sarah…

Date of experience : May 28, 2024

Very pleasant Cruise Concierge,very…

Very pleasant Cruise Concierge,very clear information and most of all a good price.Its the first time we have used Cruise 118. Would recommend.

Date of experience : May 17, 2024

Andrea was so helpful

Andrea was so helpful. I could not have asked for better attention, It was a pleasure doing business with her.

Date of experience : May 18, 2024