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Delightful tour😊 - Veena World

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• Veena World

We have travelled with Veena World before, but this time round we had a very disappointing... read more

First of all thanks to Vallari Chavan from Veena world who guided us to opt. for Dubai, Trip... read more

Delightful tour😊

Contrary to the reviews about foreign tours as posted by others, our group tour of Senior Citizens to Kerala was very good covering Alleppey, Periyar, Munnar and Cochin. The group consisting of people from various cities was adjusting and enthusiastic and the tour Managers also kept up the tempo of enthusiasm alive with games and various activities. Hotels were good and though we also experienced the monsoon, it had its own beauty which made for scenic views and waterfalls! If one ventures out to travel one should be ready to see the maximum places and the tour managers saw to that even when there were few venturing out in the rains, places of the itinerary were covered. It was an enjoyable experience with Veena World.

EUTY250923/ TURKY TOUR Dated _ 25th Sep.to 5th Oct. 2023 This was our first and last trip with VEENA WORLD. We went Turkey for 11 days tour. Our experience was horrible . 1. Itinerary was not well planned. Too much of traveling, less time for enjoyment. Sight seeing was touch and go. 2.Upon arrival, there was an issue as two guests went missing due to mismanagement by our tour manager. We lost a lot of time and energy, after a long travel, on the very first day due to some miscommunications That very day, there was a lot of sight-seeing indicated to us earlier. second day, during a walking tour, we had to cover an excessive distance to reach restaurants for meals. This was particularly challenging for a group with many senior citizen . Additionally, the restaurants selected were inconveniently located, often requiring the climbing of multiple flights of stairs, with one having five floors. Food was not good. 3. For no reason We were taken to some shops by local guide( intentions suspect) which made the walking uphill and double the distance. The local guide was also rude because only few bought things from the shop suggested by him. 4. Most of the hotel accommodation was sub-par on all parameters viz room requisites, hygiene, lift facility, location, breakfast, etc. 5. The quality of food provided at most places was sub standard and poor. Most of the group members were very open to having local food but the food that was provided was pretty poor compared to the local food which was available in various restaurants. 6. At Pamukkale, other tour groups were being driven in vans to the white clouds point, but , for want of saving a meagre amount of money, we were denied that. 7. The show at Istanbul was totally below standard and so was the food served. Best thing of this trip is , A WONDERFUL SET OF PEOPLE, who became so close as friends… THAT MADE THIS TRIP SO ENJOYABLE AND MEMORABLE. Lastly My only suggestion is the one must AVOID travelling by VEENA WORLD at all cost! Trash it! DATE 15TH October 2023

EUTY250923/ TURKY TOUR Having done several tours with Veena World in the past, one expected , if not better, atleast the same standard during this tour, too. But sadly our experience was otherwise. 1. We lost a lot of time and energy, after a long travel, on the very first day due to some mis communication, when one couple got lost at the airport. 2. That very day, there was a lot of sight-seeing and indicated to us earlier, about 2-3 kms of walking, which we were prepared for. But we were taken to some shops ( intentions suspect) which made the walking uphill and double the distance. When asked for help by us, being above 73 years… in the form of return by some vehicles, we were denied the convenience. Where as many tours, other than Veena World, are taking their people on local trams, which in itself is an experience. The local guide was also rude because only a limited few bought things from the shop suggested by him. 3. All the goodies, earlier given by Veena World are no longer being given. Let me make it clear, it is NOT the things that matter, not for all us who are in a position to spend a major package, but just a pleasant feeling of being ‘welcome’ and ‘thought of’. 4. Some of the hotels were not at all up to the mark. 5. The food was bad on some days. 6. My room-mate and friend took ill, not once did the tour manager care to ask about her health or if she needed any help/ medicines. We have had the most caring and considerate managers on our earlier trips. 7. At Pamukkale, other tour groups were being driven in vans to the white clouds point, but , for want of saving a meagre amount of money, we were denied that. 8. The show at Istanbul was totally below standard and so was the food served. FOR ALL OF US, A WONDERFUL SET OF PEOPLE, who became so close as friends… the redeeming factor of this trip, was a SAVING GRACE. IT IS THE MEMBERS OF THIS TOUR THAT MADE THIS TRIP SO ENJOYABLE AND MEMORABLE.

I went for a north east 3 sisters tour covering Assam, Meghalaya and Arunachal Pradesh - in May 2023. There are several issues where I had a bad experience: Water issues at Tawang Hotel - During the 2 nights stay at Tawang, our hotel had a major water crisis. As soon as we checked in we were told that we would get running water in half an hour, but that did not happen. We had running water for only half an hour that entire night. The tour managers should have been proactive in taking care of this issue and making sure that all rooms have sufficient water at least for the basic use of washrooms. But there also buckets of water were provided only after we called / sent messages. / followed up - the bucket was sent after almost an hour ! Water is an absolutely bare necessity, and I don't see why some arrangement like a tanker / extra buckets could not be made. Tickets not purchased for Tawang War Memorial sound and light show. / Made to sit on the floor. - When we entered the Amphitheatre, we found other travel groups had proper tickets and were seated in the comfortable chairs to watch the show. They were part of the group just like ours ! We were made to sit on the stairs in the cold - while our tour manager was comfortably seated on the chair behind throughout the show - for almost 45 minutes !!! Is Veena World trying to save on the money which members have paid for services ? Or is it not bothered about services offered ?? Dry snack not provided - There were days when we had long journeys in the morning, and our lunch would be nearly 6-7 hours after breakfast. People feel hungry and if the tour company is not providing anything, we were purchasing snacks on the way. It is extremely ridiculous that the packet of dry snacks (again something we have paid for !!) was provided on Day 8 ! Bus halt for tour members' personal reasons - It was absolutely ridiculous that all buses had to wait for more than half an hour at a place on Day 3 just because some members wanted to buy liquor for personal consumption !!! Is this policy acceptable to Veena World ?? Frankly, with the huge amount of money that has been taken for this tour, I felt cheated. And I expect a refund for the hotel stay for these 2 days as the basic facilities were not provided for - but I did not get any response from the terrible company ! The attitude of the staff is pathetic !!! This was certainly my last trip with Veena World. If they continue this way, they will shut down business soon.

Absolutely NOT recommended Very Cavalier attitude, no knowledge of important places , steep pricing and margins added to local tour operators Pathetic customer service. No recommendations and multiple trips just in cabs and buses . Pls do not use services at any cost

Pathetic, mis managed, rude staff, disgusting attitude. Just summing it up they don't give a damn about your hard earned money. Please don't waste it behind them.

Kashmir tour packages from mumbai veena world

• Kashmir Tour

Book kashmir tour packages from mumbai veena world with Templeyatri. 5 days tour starts from Rs 8300 with Srinagar, Gulmarg, Pahalgam.

Kashmir tour packages from mumbai veena world Highlights

Srinagar ( Arrive )- Srinagar (02 Nights)- Gulmarg (01 Night)- Pahalgam (01 Night)- Srinagar Drop

Duration : 05 DAYS/ 04 NIGHTS

1 Hour free Shikara ride

1 Night houseboat Stay

Sightseeing of Srinagar, Gulmarg, Pahalgam

Kashmir tour packages from mumbai veena world Itinerary

Day 01: Arrival Srinagar

On arrival at Srinagar , you will be met by our representative at the airport and transfer you to Deluxe Houseboat. Afternoon free for personal activities. Overnight at Houseboat.

Day 02: Srinagar – Local sightseeing

Half day tour of world famous Mughal Gardens. visit the Nishat Bagh (The garden of pleasure) and Shalimar Bagh (Abode of love). Return to houseboat for hot lunch (extra). In the afternoon Shikara ride on The Dal Lake to enjoy the beauty that God has graced this city with which is often compared to Venice . You will get a view of some very interesting places around the Lake . Overnight at Houseboat.

Day 03: Srinagar to Gulmarg

After breakfast leave for Gulmarg, which is one of the most beautiful summer resort in the valley. Gulmarg (8700 ft i.e. 2652 mts ), Discovered by the Kashmiri romantic poet in the 16th century who was inspired with its grassy slopes covered with wild flowers. It is also popular for its golf course (in summer), the highest in the world and skiing during the winter season. Enjoy the splendor of nature and the snowy mountains. The Gondola Cable Car (optional) offers rides to the upland meadows of Kongdori and beyond to the top of Apharwat range to a height of 14000 ft for viewing the Himalayan Peaks in summer and for downhill skiing in winter. Overnight in hotel in Gulmarg .

Day 04: Gulmarg to Pahalgam

After breakfast, leave from Gulmarg and drive to Pahalgam 2440 Mtrs (Vale of Kashmir) on the way visit Saffron fields and Avantipur ruins which is eleven hundred years old temple. Finally by the lunch time you will reach Pahalgam which is the most famous place for Indian Film Industry. After lunch (Your own ) enjoy the nature charm of the valley. Overnight at Hotel.

Day 05: Pahalgam to Srinagar – Departure

Transfer in time to the airport to connect onwards destination flight.

Kashmir tour packages from mumbai veena world includes

• Well appointed rooms on the above mentioned hotels.
• Daily breakfast in hotels.
• A/C Vehicle for all the surface transfers & sightseeing. Drivers allowance, toll & parking.
• All applicable hotel taxes.

Kashmir tour packages from mumbai veena world excludes

• Any meals other than those mentioned above.
• Any transportation which is not mentioned in the itinerary.
• Entrance fees to the amusement parks & boating charges.
• Any portage at Airport and Hotels, tips, insurance, beverages, mineral water, telephone charges, and all items of personal nature.
• Any services not specifically mentioned in the inclusions.
• Expenses caused by the factors beyond our control like rail and flight delays, road blocks, vehicle mal-functions, political disturbances, etc…
• Any Airfare/Train fare

Kashmir tour packages from mumbai veena world Hotels

HOTELS (2 STAR budget)

Budget Hotels

01 Night stay in Deluxe Houseboat (Double Room ),  Srinagar Houseboat 01 Night stay in Hotel Nishat View (Standard Room),  Srinagar Hotel 01 Night stay in Hotel Gulmarg House (Deluxe Rooms ),  Gulmarg 01 Night stay in Highland Resorts (Deluxe Room),  Pahalgam

HOTELS (3 STAR Deluxe)

01 Night stay in Deluxe Houseboat (Double Room ),  Srinagar Houseboat 01 Night stay in Hotel Regal Palace (Double Room ),  Srinagar Hotel 01 Night stay in Hotel Greenpark (Standard Room ),  Gulmarg 01 Night stay in Hotel Zahgeer Continental / Hotel Glacier Heights (Deluxe Room),  Pahalgam

ROOMS – Twin/ Triple Sharing Room

CAB – AC Vehicle as per group size.

MEAL – DAILY BREAKFAST

Kashmir tour packages from mumbai veena world Price

PACKAGE COST  2 star

Rs 8300 per person for group of 12 persons

Rs 8900 per person for group of 6-7 persons

Rs 9400 per person for group of 4-5 persons

Rs 10400 Per person for group of 3 Persons

Rs 16000 Per person for group of 2 Persons

PACKAGE COST  3 star

Rs 10300 per person for group of 12 persons

Rs 11100 per person for group of 6-7 persons

Rs 11600 per person for group of 4-5 persons

Rs 12400 Per person for group of 3 Persons

Rs 18000 Per person for group of 2 Persons

Child below 5 year will be complementary. Child between 5-8 yrs will be charged 50% of package cost. Child above 8 yrs will be treated as adult.

Kashmir tour packages from mumbai veena world cancellation policy

Minimum Cancellation is 10% or INR 3000 whichever maximum Per Person Per Tour

25% Between 45-30 Days Before Tour Departure

50% Between 30-15 Days Before Tour Departure

75% Between 15-05 Days Before Tour Departure

100% on the Same Day & No show & 05 Days remaining.

Cancellation charges as % of Total Tour Cost.

About Kashmir tour packages from mumbai veena world

Kashmir Tour Package from Srinagar offers a mesmerizing experience, combining the serenity of Srinagar, the unique houseboat and shikara ride on Dal Lake, the stunning landscapes of Gulmarg, and the tranquil beauty of Pahalgam.

Srinagar, the summer capital of Jammu and Kashmir, welcomes visitors with its beautiful Mughal gardens, ancient shrines, and the peaceful Dal Lake. The experience of staying in a traditional houseboat and enjoying a shikara ride on the lake is truly unforgettable.

Gulmarg, often referred to as the “Meadow of Flowers”, is a popular destination for its picturesque landscapes, lush greenery, and opportunities for adventure activities such as skiing, trekking, and golfing.

Pahalgam, known as the “Valley of Shepherds”, is renowned for its scenic beauty, including the Lidder River, Betaab Valley, and Aru Valley. It’s an ideal place for nature lovers and adventure enthusiasts.

This tour package offers an opportunity to explore the diverse facets of Kashmir, from its vibrant city life to its serene natural beauty, making it a perfect getaway for those seeking a memorable and rejuvenating experience.

FAQs About Kashmir tour packages from mumbai veena world

Q: what is kashmir known for.

Kashmir is known for its unique scenic attractions, often regarded as the “Paradise on Earth.” Kashmir is also renowned for its rich cultural heritage, beautiful gardens, serene lakes, and the majestic snow-capped Himalayan mountains. The region is famous for its traditional handicrafts, such as Pashmina shawls, carpets, and exquisite papier-mâché artifacts. With its pleasant climate and breathtaking landscapes, Kashmir is a perfect destination for nature lovers, adventure enthusiasts, and those seeking a peaceful retreat.

Q: What are the popular tourist attractions in Kashmir?

Kashmir is home to a multitude of popular tourist attractions, including the stunning Dal Lake, the enchanting Mughal Gardens, the historic Shankaracharya Temple, and the picturesque Betaab Valley. Visitors also flock to the renowned Gulmarg and Sonmarg for their pristine beauty and adventurous activities such as skiing and trekking.

Q: What is the best time to visit Kashmir?

The best time to visit Kashmir is during the summer months, from April to June, when the weather is pleasant and the gardens are in full bloom. Autumn, from September to November, is also a great time to experience the region’s stunning foliage. Winter, from December to February, is perfect for those looking to enjoy the snow-clad landscapes and partake in winter sports.

Q: What types of activities are available for tourists in Kashmir?

Tourists in Kashmir can indulge in a wide range of activities, including shikara rides on the Dal Lake, trekking in the Himalayas, exploring the local markets for exquisite handicrafts, and experiencing the vibrant culture through folk music and dance performances. Adventure enthusiasts can also enjoy activities such as river rafting, paragliding, and skiing in the snow-capped peaks.

Q: How can I choose the right Kashmir tour package?

When selecting a Kashmir tour package, it’s essential to consider your preferences and interests. Whether you are inclined towards a leisurely vacation amidst the serene landscapes or an adventurous exploration of the region, various tour packages cater to different travel styles. Look for packages that include visits to your preferred attractions and activities, along with comfortable accommodation and reliable transportation.

Q: What should I consider when booking a Kashmir tour package?

Before booking a Kashmir tour package, it’s crucial to consider the reputation and reliability of the tour operator or travel agency. Reading reviews and testimonials from previous travelers can provide insights into the quality of the services offered. Additionally, ensure that the package includes transparent pricing and a clear itinerary to avoid any last-minute hassles during your trip.

Q: What are the famous cuisines of Kashmir?

Kashmiri cuisine is a delightful blend of unique flavors and aromatic spices, offering a culinary experience unlike any other. From the famous Rogan Josh and Yakhni to the sweet and savory Modur Pulao and the traditional Kashmiri Wazwan, the region’s specialties are a treat for food enthusiasts. Exploring the local cuisine is an essential part of immersing oneself in the rich cultural tapestry of Kashmir.

Q: How should I plan my Itinerary for Kashmir tour?

When planning your Kashmir tour itinerary, it’s important to consider the diverse experiences the region has to offer. Begin your journey with a visit to the iconic Mughal Gardens, where you can marvel at the intricate horticulture and timeless architecture. A shikara ride on the serene Dal Lake is also a must, allowing you to soak in the tranquil beauty of the surroundings.

For a spiritual experience, explore the historic Shankaracharya Temple, perched atop a hill and offering panoramic views of the valley. Adventure seekers can head to Gulmarg and Sonmarg for thrilling activities like skiing and trekking in the Himalayas.

Q; Should I Customize my Kashmir Tour Package?

Customizing your Kashmir tour package allows you to tailor your itinerary to your specific interests. Whether you wish to focus on nature, adventure, or cultural exploration, many tour operators offer customizable packages to cater to your preferences. Consider adding visits to local markets for an authentic shopping experience, where you can admire and purchase traditional handicrafts, including Pashmina shawls and intricate papier-mâché artifacts.

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Veena World

Mumbai, maharashtra, india.

Veena World is a travel company in India that offers a wide range of domestic and international holiday packages. Established in 2013, the company aims to provide a pleasant and affordable travel experience to all types of travelers. It offers tailor-made holidays, guided group tours, corporate MICE travel and inbound travel tours. With its all-inclusive-group tour options, Veena World makes it easier for you to explore the world with your family and friends.

https://www.veenaworld.com/

Lufthansa City Center Veena World

Welcome to lcc veena world - join our mission.

1800 22 7979

+91 22 2101 7979

+91 22 2101 6969

+91 88799 00414

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CCPA orders probe into Veena World’s cancelled tours during pandemic

The central consumer protection authority (ccpa) has ordered an investigation into leading travel company veena world’s cancellation of packaged tours during the pandemic.

The Central Consumer Protection Authority (CCPA) has ordered an investigation into leading travel company Veena World’s cancellation of packaged tours during the pandemic. The CCPA has held that prima facie it appeared that Veena World had indulged in “unfair trade practice” as per the provisions of the Consumer Protection Act, 2019.

The order dated September 26 came on a complaint filed by consumer rights body Mumbai Grahak Panchayat (MGP) last year against Veena Patil Hospitality Pvt Ltd which operates under the brand name Veena World. It has asked the Mumbai District Collector to probe within the next one month the number of cancelled domestic and international tours, the amounts the passengers paid and were refunded, the exact number of FTVs issued, the expenditure by Veena World to airlines, hotel bookings, visa charges etc.

During the peak of the Covid-19 pandemic in 2020 when air travel in India and abroad was suspended, travel companies, airlines and hotels had to cancel their services, and many companies had opted for instruments like credit shells, future travel or tour vouchers, assuring their patrons that they could use the services at a later period instead of opting for a cash refund.

The MGP had carried out an online survey of consumers which showed that 1,821 passengers had complained against Veena World pertaining to non-refund of ₹ 28.53 crore. The survey also showed that more than half of the consumers were senior citizens who said that it was not feasible for them to utilize the credit voucher unilaterally offered by the company for travel in the near future.

The MGP complaint alleged that Veena World had refused to refund the amounts paid by the consumers towards their packaged tours, and instead it offered a “non-refundable, and non-encashable Future Tour Voucher (FTV)” after deducting substantial amounts under heads such as cancellation charges or tour transfer charges.

The MGP contended that this was in violation of the right to full refund to the consumers as per the October, 2021 Supreme Court judgment in Pravasi Legal Cell vs Union of India case. It alleged that the company had violated the right to refund to an entire class of consumers, compelled consumers to accept credit shells/FTV against their will, wrongfully deducted exorbitant charges, and asked them to travel despite travel and health guidelines issued by the government.

Based on the complaint, the CCPA issued a show cause notice on March 17, 2021. In its response, the company challenged the jurisdiction of the Delhi-based CCPA on the ground that as per its terms and conditions, any claims were subject to jurisdictions of courts in Mumbai only. It then filed a writ petition in the Bombay High Court, but the court disposed it off in July 2022, asking Veena World to respond to the show cause notice, and directed CCPA to give a ruling on merits.

In August 2022, the company filed its response to the notice contending that the list of consumers on whose behalf the MGP had filed the complaint did not constitute a “class” of consumers as per the law. Stating that it had refunded an amount of ₹ 43 crore to consumers who opted for refunds, it contended that out of 100 per cent of cancelled tours due to Covid-19 pandemic, 88 per cent had agreed to rescheduling through FTV, 7 per cent had opted for refunds, 4.95 per cent had approached various consumer forums in their individual capacities, and 0.05 per cent were misled by consumer organisations which gave them false promises and hopes.

However, CCPA Chief Commissioner Nidhi Khare, and Commissioner Anupam Misra said since 1,821 consumers were involved, it represented a class of consumers and it had the requisite powers as the central authority. “It is further emphasized that the opposite party had failed to substantiate with proof as to how many consumers/travellers/guests of theirs were affected due to the cancellation of tours due to Covid-19,” they observed, calling for an investigation by the Collector.

When contacted, Veena Patil, Managing Director, Veena World, said the company had received a copy of the order, and its legal department was looking into it. “We have nothing to hide and we will comply with the requirements. The Covid-19 pandemic was a difficult time not just for our company, but the entire world. There is a lot of difference in the scenario when this complaint was filed and today, and the cost of travel abroad has gone up manifold since then. Thousands of our customers have used the FTVs and saved on their expenses. They were happy that there were no extra charges. We have not done anything wrong, and we are satisfied that our customers have continued to use our services,” she said.

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