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Barrhead Travel Silverburn glasgow

Barrhead Travel Silverburn located at Silverburn Shopping Centre, 763 Barrhead Rd, Glasgow G53 6QR, UK Book an appointment or need answers to a question, please feel free to contact us by phone 0141 876 9700

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Need to know more about this business, please call us during business hours or visit our website and can get more information – of Barrhead Travel Silverburn by https://www.barrheadtravel.co.uk/

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Gerri McAleer

1 Google Rating

I have booked many holidays with Barrhead Travel but last year when my daughter was looking to book

I have booked many holidays with Barrhead Travel but last year when my daughter was looking to book a holiday one of the advisors was very unwilling to try help her. I went in today to book a trip to the USA and it was the samw woman, she was very unhelpful and when I was informing her about a deal I saw on Barrhead travel website, she processed to tell me numerous time 'I've done this job for 10 years so I know what I'm talking about'. Needless to say I left without booking it and it's unlikely I'll use Barrhead Travel again !

Chris Dickson

2 Google Rating

Miss sold a holiday that I'm currently on and will deal with it when I return.

Mechanical Vandal

Saw a pretty good deal in the window (4 nights in nyc in feb for £500pp) so went in to ask if they.

Saw a pretty good deal in the window (4 nights in NYC in Feb for £500pp) so went in to ask if they had anything similar in September. Best they could do in store was to offer us one hotel at just under £1kpp which is fair enough, Sep is much more in demand than Feb, I get that, but I was able to find loads of deals on Barrhead Travel’s own website for right around £800pp. That was two days ago, I got the first email from them that afternoon, then another that evening, at least one yesterday another today and then a phone call today. Well done Barrhead Travel, you have successfully put me off ever stepping foot in one of your branches again.

Manjinder Shergill

5 Google Rating

Excellent service and an excellent exchange rate available in store

raymond nicholl

A few years ago my wife had major surgery so we decided to take a holiday to aid recuperation.we wen.

A FEW YEARS AGO MY WIFE HAD MAJOR SURGERY SO WE DECIDED TO TAKE A HOLIDAY TO AID RECUPERATION.WE WENT TO BARRHEAD TRAVEL SILVERBURN AND WERE SEEN BY A MAN NAMED DAVID.WE EXPLAINED WE NEEDED SOMEWHERE QUIET AND HE SPENT A LOT OF TIME FINDING A HOLIDAY TO SUIT.HE CAME UP WITH THE CLUB MAC IN ALCUDIA MAJORCA SAYING HE HAD BEEN THERE LATELY AND WAS TWO MINUTES FROM THE BEACH AND WE WOULD GET NOWHERE QUIETER,SO WE BOOKED IT...WHAT A MISTAKE.WE GOT OFF THE TRANSFER BUS AND INTO THE HOTEL,THE RECEPTION AREA WAS LIKE A PARKING LOT FOR PUSHCHAIRS AND KIDS WERE RUNNING ALL OVER THE PLACE,DONT MIND KIDS BUT REMEMBER,WE ASKED FOR SOMEWHERE QUIET AND TOLD THIS WAS IT,THAT WAS JUST THE START.WHEN THE WIND BLEW THE RIGHT WAY THE SMELL OF SEWAGE WAS DISGUSTING,MY GRANDSON GOT AN ELECTRIC SHOCK FROM THE TOASTER AND A MAN BEHIND HIM GOT A SHOCK SO BAD FROM IT HE COLLAPSED AND STILL THEY LEFT IT OUT,THE BEACH IS A FIFTEEN MINUTE WALK,NOT TWO.ONE DAY WE DECIDED TO TAKE A WALK OVER THE SPARE GROUND THAT WAS AT THE BACK OF THE HOTEL AND SOON TURNED BACK AS THERE WERE CARCASSES OF DOGS ALL OVER THAT HAD BEEN TIED WITH ROPE AROUND THEIR NECKS AND LEFT TO DIE,THESE WERE IN DIFFERENT STAGES OF DECOMPOSITION.MY WIFE WROTE A LETTER OF COMPLAINT AND THE REPLY WAS FROM A COMPANY WHO COULDNT CARE LESS,,FELT LIKE IT WAS YOU PAID YOUR MONEY,YOU TOOK YOUR CHANCE,THEY DID OFFER A 5% DISCOUNT ON A HOLIDAY,BUT WITHIN A CERTAIN TIME,WOULD NOT USE THEM IF THEY GAVE ME ONE FOR FREE,WILL NEVER DEAL WITH THIS COMPANY AGAIN,JUST HOPE THE COMPANY WHO BOUGHT THEM OVER DO A BETTER JOB,COULDNT BE WORSE, AND HAVE BETTER CUSTOMER SKILLS,I AM ONLY GIVING THIS ONE STAR AS IT WONT LET ME SEND WITH NO STAR,PITY YOU CANT DO MINUS FIVE STAR,THAT WOULD BE MY RATING,WORST HOLIDAY AND COMPANY EVER.

john rennie

2 bad experiences with barrhead travel first flight delay sitting in glasgow airport for 12 hours no.

2 bad experiences with barrhead travel first flight delay sitting in Glasgow Airport for 12 hours no contact from them whatsoever then people started turning up at 10.30pm who got emails to tell them about the delay second I took insurance from them which I declared my medication and said I don't want gadgets insured but everything else got stranded in Thailand due to the coronavirus virus phoned the insurance company they told me to keep all receipts claimed when I got back absolutely nothing from them I paid £126 for me my partner and daughter and was told by the insurance company that I was only insured for medication and my partner and daughter wasn't insured the policy I got sold in barrhead was an absolute joke £126 for nothing

If Icould score Barrhead Travel a zero-star, then I would Because I a feel extremely disappointed an

If Icould score Barrhead Travel a zero-star, then I would Because I a feel extremely disappointed and let-down. I am an 18 year old student who booked their much-anticipated S.6 end of year holiday, in October- to go to Zakinthos in Greece. Being typical teenagers who are semi laid-back, we dismissed the current situation with both myself and my friend paying for the holiday, in full, on the 22nd of February 2020. We fore-saw things going a bit bad in terms of travel around the start of march and therefore, we cancelled the holiday on the 21st of march 2020. Although this was after the deadline for payment (18th of March), Barrhead travel at silverburn told myself and my friend that Jet2 would not be receiving our money until march 25th. Because of this, we were told we would receive a refund by the end of the following week (at this time i suspect the volume of cancellations and refunds would have been at the same, normal rate). When the estimated date of refund came along, I phoned up and was told that it could take 80 more days. It has Now been 62 days since we cancelled the holiday and myself nor my friend have had any contact from the company and no response to my almost 40-day-old email. There is no customer service phone number available, no useful information on the website. THE THING I AM MOST ANNOYED ABOUT IS THE FACT THAT THEY SAY THEY CANNOT REFUND US THE MONEY UNTIL THEY HAVE RECIEVED IT FROM JET2, BUT THEY WERE NEVER PAID TO BEGIN WITH!!! SO WHY ON EARTH IS IT TAKING SO LONG FOR OUR MONEY TO COME BACK TO US??? I think this company should be very VERY ashamed of themselves for such poor customer service and care. I will certainly never book with them again. If anyone knows of a telephone number I can try please get in touch on either facebook or instagram!

Frances Douglas

We had our holiday booked to dubai due to leave today 8 june 2020. we have know since march our hol.

We had our holiday booked to Dubai due to leave today 8 June 2020. We have know since March our holiday was cancelled as Emirates emailed to say our flights were cancelled due to COVID -19. We have emailed Barrhead travel 5 times since then to find a resolution either by refunding or rescheduling. I appreciate we are in unprecedented times. However, your email confirmation states you will reply to customers within 28 day. 28 days have since passed and we still haven’t had any correspondence from Barrhead Travel regarding our cancelled holiday. We were considering moving the booking, but since no one within your company has had the courtesy to contact us to discuss our options we are now looking for a full refund with interest and will never book a holiday through You again even although we have spent thousands of pounds over the years. We have even emailed Barrhead Travel Managing Director Jacqueline Dobson, and still haven’t had a reply . I wonder how long it will take before we get a reply.

Gerri McCormack

I have booked many holidays with Barrhead Travel but last year when my daughter was looking to book a holiday one of the advisors was very unwilling to try help her. I went in today to book a trip to the USA and it was the same woman, she was very unhelpful and when I was informing her about a deal I saw on Barrhead travel website, she processed to tell me numerous time 'I've done this job for 10 years so I know what I'm talking about'. Needless to say I left without booking it and it's unlikely I'll use Barrhead Travel again !

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Silverburn Shopping Centre, 763 Barrhead Rd, Glasgow G53 6QR, UK

• 0141 876 9700
• https://www.barrheadtravel.co.uk/

Opening Hours

• Closed Now 10:00 AM - 09:00 PM
• Saturday 10:00 AM - 07:00 PM
• Sunday 10:00 AM - 09:00 PM
• Monday 10:00 AM - 09:00 PM
• Tuesday 10:00 AM - 09:00 PM
• Wednesday 10:00 AM - 09:00 PM
• Thursday 10:00 AM - 09:00 PM
• Friday 09:00 AM - 07:00 PM

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A day with… Barrhead Travel, Silverburn shopping centre, Glasgow

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The agency prides itself on the quality of its service to higher-end customers at its store in this plush shopping mall. Ben Ireland reports.

When you go to a travel agency, you are quite literally destination shopping. But the term has another meaning in that the shopping centre itself is a destination.

Barrhead Travel, which has more than 30 branches – many of which are on high streets – is tapping into the trend with its store at the Silverburn shopping centre outside Glasgow.

The store’s look is minimalist and open‑plan, with curved desks home to little more than a computer and an agent working on it. The idea is to attract the attention of more‑discerning customers as well as cater for the simpler requests.

“Our Silverburn store is a lot more long‑haul and high-end than other branches,” says assistant manager Rylie Allen. “And the tailor‑made business is bigger.”

Broad range

The Silverburn outlet is a Kuoni partner store and Sandals specialist, which gives an idea of the sort of holidays it tends to specialise in. But true to Barrhead’s independence, the staff are able, and encouraged, to use their judgement to recommend the most suitable options for customers.

“Sometimes clients don’t realise that we sell such a broad range,” says Allen.

“We sell things like UK hotel breaks as well as the long-haul trips.”

Agents are also encouraged to specialise and are made ‘champions’ or ‘ambassadors’ of particular areas, ranging from weddings to cruise and for brands such as Sandals. Travel consultant Craig Sharp is currently preparing to become the branch’s first China ambassador, with a place on a Wendy Wu Tours fam trip on the horizon.

Window displays range from long-haul multi-centre itineraries – there’s a Las Vegas and Sandals combination standing out on the day of Travel Weekly’s visit – to cruise and short‑haul holidays to places such as Benalmadena.

Special events

The displays are also designed to tie in with the various events held by Barrhead at the shopping mall. Vegas was a popular theme at the time of our visit, which came a day after an event with Travel Nevada where a bucking bronco was set up outside the shop to drum up interest, with a holiday handed to a family of four in a prize draw.

“The events really add to the footfall, which is already high,” says Barrhead regional sales manager Angela Gemmell, who managed the branch before taking on her current role. “It’s also great for the whole shopping centre.”

Barrhead managers are given licence to request their own events, such as family fun days or tie-ups with tourist boards or cruise lines.

“It generates interest,” says Gemmell. “People are going to destination shopping centres and spending their day there. It’s a great place for people to come into a travel agency because they have time to sit down and really talk to our agents and get excited about their booking. It’s never quiet, but events only add to that footfall.”

Aside from the events, there are activities for children, such as colouring‑in and sometimes face painting or balloon making, so they can have some supervised fun while their parents are ironing out the details of the next family getaway.

Virtual reality headsets are also a regular fixture, so customers can get a feel of their potential destination before they book.

Staff experience

Silverburn’s 23 staff work a mix of full and part-time hours, covering opening times from 10am to 9pm – the longest of any Barrhead branch. There is a mix of experience in the branch, but as Gemmell points out: “Across the business people want to get to Silverburn.

“Some agents move from smaller stores. The phone is always ringing; it’s always full.  It’s different to a high street branch.”

That’s because it’s a destination in itself.

Ben’s day at Barrhead, Silverburn

Silverburn shopping centre lies three miles from the heart of Glasgow. It’s what you might call a posh mall, with more high-end shops. Barrhead Travel’s branch is the first you see as you enter, and sits proudly among its fellow shops. The store has quite some gravitas within the agency chain, Scotland’s largest independent. Staff elsewhere in the company aspire to move here. It was clear that clients tend to have slightly heftier budgets than the average Barrhead customer, but Silverburn doesn’t have any air of snootiness about it, with window displays offering the latest deals much like Barrhead’s high street shops. Service standards are high, of course, and they have to be, given the long list of ambitious agents itching to work there.

Up close and personal

Lindsay Gorman, travel consultant

I’ve worked at Barrhead for… Three years, and at Silverburn since July 2017.

I like selling… Dubai. I went last year and am going back. I didn’t know much about it until I went.

Before travel… I’ve always been in sales, but I was fed up of selling things I didn’t like. I love my holidays, and it’s selling something that makes people happy.

Craig Sharp, travel consultant

I’ve been at Silverburn… For two years, and worked at Barrhead for eight.

I like to sell… Long-haul in general, which is where I go on my holidays. I’m training to be a China ambassador, which includes going on a Wendy Wu trip.

My strangest request… A regular customer asks for a new mattress at every hotel. I once arranged for four new mattresses in two rooms at a hotel in Dubai – it cost the client £1,286.

Elise Dunlep, travel consultant

I joined Barrhead… Nearly a year ago. Before that I was working in San Francisco selling long-haul, mostly to Scotland.

I like selling… America and Canada. Having lived over there helps me know what to recommend.

I got into travel because… I’ve always travelled, it’s a way of life.

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Barrhead Travel USA & Florida Event

Looking to spend the summer in the states, or taking the kids to Florida for the ultimate family holiday!

Barrhead Travel Silverburn are holding a USA & Florida event instore on the 18th May from 10am – 5pm. Experts will be on hand to answer all your questions and exclusive offers will be available.

Interested? Book your space today

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Welcome to Barrhead Travel

For nearly 50 years, Barrhead Travel has been helping people to plan their perfect trips. We’re the experts – the UK’s leading independent British travel agents, with an array of awards to our name. We’re dedicated to providing you with the best prices, impartial advice and the widest variety of holidays, combined with top-notch customer service.

Barrhead Travel has exclusive holiday products that you won't find anywhere else, so let us help you to plan your next journey, no matter where in the world you want to go. Where can Barrhead Travel take you next?