trek store downers grove il

Trek Bicycle Store

Services Offered

Verified by Business

Bike repair and maintenance

Review Highlights

“ At the end of March I bought my son a Trek bike for his birthday. ” in 3 reviews

“ So the owner needs to understand how valuable Ron (sales expert) is to his business. ” in 4 reviews

“ I had a great experience at Trek in Downers Grove . ” in 2 reviews

Location & Hours

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639 Ogden Ave

Downers Grove, IL 60515

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About the Business

We are the Trek Bicycle Store of Downers Grove. Your locally owned & operated Trek Concept Store featuring the world's best bikes and gear for road, mountain, city, and kids. …

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Overall rating

We recently visited Trek for a couple of our biking needs. They assembled my boyfriend's bike that was shipped in a move, and we also purchased a Thule 4-bike rack. After attempting to put together the bike rack at home, I made a return visit to Trek the next morning because we could not get it properly assembled. Josh was kind enough to install the rack on my Pilot. He walked me though all of the maneuvering of the rack and make me comfortable with operating it. We will continue to be loyal customers!

Got my crank arm fixed the same day I dropped it off, they also adjusted my brake cables for free. Super friendly people, great bike shop!

Incredible section and service. Staff in road bike is amamzing (shout out to matt). No matter how busy they are always spend time. Maybe spent 3 hours getting perfect fit / frame for DOMane Slr6

I GOT A NEW BIKE! I, like many other people, have gotten into biking during the pandemic. I guess it's more like "rediscovered", as I was an avid biker in my 20's. Thing was, I was riding a 20+ year old mountain bike. After a few months of that, I finally decided I deserved a new bike. I did a little research online, and decided on a Trek. Plus, they are a Wisconsin based company, and I love all things Wisconsin! So I ventured into the Downers Grove store. Because so many people are getting back into biking, the store was swamped. Customers had to wait at the front of the store in order to limit the amount of people shopping. It was absolutely not a problem with me, and the employee at the front of the store was very polite when explaining the situation. All the employees wore face coverings. I was waited on by Max, and he provided excellent customer service. He asked me what type of riding and how many miles I was doing. Then he offered a few suggestions and showed me some bikes. He was professional, informative and had a great attitude. I asked many questions and he patiently answered them all. I actually left without making a decision on a bike because I wanted to mull everything over. Max wrote down the info regarding the bike I was leaning towards, and that was greatly appreciated. A couple days later I called and placed my order. I knew I would have to wait because demand was high, and I am far from the only one who wants a new bike. Again, not a problem (we are in a global pandemic people, so chill the efff out). About a month in I was so excited, I called to check the status of my order. A young lady named Sydney returned my call and left a message with the estimated arrival date. A few days before that date I received another call telling me my bike was in! I went to pick it up and Sydney was my sales person. She was awesome! Friendly, personable and answered all my questions. She helped me pick out some accessories and I feel like she actually shared in the excitement of my new bike! It was so nice to have a woman sales person. Most bike stores are dominated by men so it was so refreshing to have another female cyclist to work with. My experience with Downers Grove Trek Store was absolutely five stars! I will highly recommend them to anyone looking for a new bike. Courteous and professional all around. Oh, and I absolutely LOVE my new Trek!!!

I'M IN LOVE

The staff at Trek took my bike in same day without an appointment to put on much needed new tires. They said I would probably have to leave it for a couple days but may get a text today they just weren't sure how long it would take them; I was ok leaving it due to it being a busy 4th of July weekend. Maybe an hour passed and my bike was ready! I did pay more than expected but I do think that was my negligence to realizing how much the final cost would actually turn out to be and regardless was worth the price for such great service!

They ordered wrong bike, I needed bike so I took what was in stock. The price difference was substantial and they offered to compensate me by throwning in a water bottle and kick stand. No monetary compensation what so ever! Soon the supply/ demand chain will be different and poor business practices such as this will not be tolerated, but so long as everyone needs bikes it is. Do not go there, go to Dan's bikes in Berwyn...

Business owner information

Business Manager

May 7, 2022

Sorry Mick that we made this mistake. Its probably my fault for not knowing all the details of the situation to find a way to remedy the problem. I appeared you where willing taking the better bike so I never thought there was a problem. When you came back I finally understood there was a absolute date you needed the bike. Then I made you an offer and it still stands, use the bike for your event and then either just return it or exchange for the original bike you wanted.

4/17/2021-I have purchased 4 bicycles over the years, always good service, that was a few years ago, how times have changed. Stopped in today to purchase some parts and was greeted by some guy with an IPad directing traffic. WTF is this s#!t? It's a bike shop, have a separate entrance for the Hinsdale/Downers Grove bike snobs. I just wanted tires, tubes and some brake pads for 3 of our bikes. Steve L assisted with the tires and tubes ok but when I told him I wanted 4 of 0ne set of pads and 8 of the other he told me he doesn't think he can do that because I'll "wipe-out his inventory"...HUH??? Great business model Trek. Isn't that how these businesses make $$$ by selling S#!t??? I told Steve L I will look elsewhere and he was OK with that. (Why people buy online 101). I don't think I'll be visiting this store again, maybe other bike shop are more appreciative of my business.

I have been to multiple bike stores in the past few weeks, and this is by far the best customer service I have received at a bike store. I don't remember the name of the individual who helped me, but I remember that he was half Irish and half Iranian. The sales rep was very patient with me and my boyfriend and helped us find the right bikes for our needs. I live in the city, and would most definitely drive out this far for the customer service.

I'm a runner.. I've run a couple marathons, many half marathons and countless 10ks and 5ks. Recently I decided I wanted to get into cycling as cross training for running and possible a new hobby. With that being said, I knew next to nothing about getting started and needed a bike, accessories etc. I started doing research online and tried a few different kind of bikes out. Buying a bike is a huge purchase for someone like me who sweats at buying himself an extra glass of wine or splurging at all, ha ha. I came into this trek store after deciding on the trek brand and my girlfriend and I were blow away by the level of professionalism, expertise and patience the staff had there. They walked us through everything, allowed us to test drive the bikes, and answered every question we had. I also purchased a new bike rack (i did say I was new to this) and the staff showed me how to set it up on our car. What I really liked was how they didn't try and see me a very expensive bike that would be too much. I explained what I wanted, my goals and budget. They took car of the rest. Overall I would highly suggest doing business here and come back here again in a heart beat. Now let's ride!!!!!!

So the owner needs to understand how valuable Ron (sales expert) is to his business. I am sure he does, but for the love of god this guy is so knowledgable about everything. I dont even know how else to put it. From bikes to helmets to accessories to all the options of retrofitting to your custom needs. I could write an essay.

5 other reviews that are not currently recommended

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Trek Bicycle Store Downers Grove | Trek Bicycle Store Downers Grove

Trek bicycle store downers grove.

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• 639 Ogden Ave.
• Downers Grove , Illinois , 60515-2732  United States
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Trek Bicycle Store Downers Grove | Trek Bicycle Store Downers Grove

Trek bicycle store downers grove.

Preferred retailer

• Shop address
• 639 Ogden Ave.
• Downers Grove , Illinois , 60515-2732  United States
• Get directions
• Retailer website