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Travel Industry Solutions Celebrates One Year Anniversary

Travel Industry Solutions Celebrates One Year Anniversary as the Industry’s First Comprehensive Travel Business Optimization Solution

Maitland, FL – October 26, 2021  – This month, Travel Industry Solutions , a leading developer of business, operations, and legal solutions for the travel industry, is celebrating the one-year anniversary of its launch as the industry’s first complete solution to assist travel professionals in remaining compliant with industry standards and systematically grow their businesses with proven and field-tested tools.

About Travel Industry Solutions | Travel Industry Solutions (TIS) is the leader in compliant contracts and ready-to-implement booking tools for travel agencies throughout the U.S. Founded by seasoned executives with decades of experience in the market, from sales and operations to legal and regulatory compliance, Travel Industry Solutions aims to help thousands of travel advisors and agency owners remain one step ahead through updated contracts and simple to use tools. Its solutions are designed to help agencies increase revenue, save money, be more efficient and increase their professionalism through optimized booking tools, customizable client communication, and guidance.

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Reinventing travel with technology

Embark on an incremental transformation journey with Technology Transformation: Agility, innovation, and resilience at heart—underpinned by cloud.

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  • Technology Transformation: A Platform for Business Growth
  • Opening the World to 5G Travel Opportunities
  • Embark: Travel, Tech and Trust Podcast Series
  • The Right Cloud Mindset in Travel
  • Case Studies: Travel Technology Solutions

Your first step on the journey to Technology Transformation

It starts with assessing future readiness: Create value by moving five levers of change, including strategy, cloud, sustainability, organization, and talent, in an agile way.

Shorten the timeline from concept to launch

Accelerate innovation, from idea to execution, to bring travelers the products and experiences they want, faster than ever.

Break down siloes across your organization

Free your organization from legacy technologies and processes that get in the way of real-time collaboration and long-term growth.

Collaborate closer with ecosystem partners

The cloud and Technology Transformation can help you connect with airports, customs, online travel agencies and all your partners—seamlessly, in real time.

Transform your organizational culture

Build a future-focused, customer-centric organization that not only empowers employees with innovation—it becomes more attractive to new talent.

Redirect your budget to fuel business growth

Cloud-based tools and processes cut costs on IT infrastructure, allowing you to focus spending on innovation that drives recovery and business growth.

Deliver on your commitment to sustainability

By migrating with a partner committed to sustainability, you can reduce carbon emissions and improve energy efficiency by migrating to the cloud .

Technology Transformation: A platform for business growth

Technology Transformation is the foundation for sustainable innovation in the new era of travel. It is pivotal to help your organization outmaneuver uncertainty and incrementally evolve capabilities and skills in a world of constant change.

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Traveler Experience

Rebuild trust with your customers and jumpstart demand for travel by ensuring safe, seamless and innovative traveler experiences.

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Intelligent Operations

Better equip your people for the future of travel with more flexible and efficient back-office operations.

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Technology Transformation

Create value by moving five levers of change, including strategy, cloud, sustainability, organization, and talent, in an agile way.

Opening the world to 5G travel opportunities

5G is about so much more than speed – it’s about innovating and building experiences like never before. It is opening the door to a world of new opportunities for travel companies.

Enabling fast, intelligent connectivity, 5G is transforming many industries including travel. Airlines, airports, hospitality companies and travelers can reap many benefits from this cutting-edge technology that enables new capabilities and services.

Smart operations are bringing opportunities to boost efficiencies, customer experiences, sustainability, safety and revenues. Travel companies that prepare for and implement 5G will gain a competitive edge and meet their strategic goals.

When the best of technologies and people meet, a world of new opportunities opens up. Are you ready for a more connected and sustainable future?

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Embark: Travel, Tech and Trust podcast series

Travel experts break down cloud beyond the technology: How to reinvigorate traveler confidence, build resilience and drive innovation in a post-pandemic world.

Tune in to listen to industry leaders and their stories from Accenture, Marriott International, Melbourne Airport, Radisson, Southwest Business, Tripadvisor, WestJet, and WTTC.

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The right cloud mindset in travel

All travel companies want to recover the bottom line and improve revenues. But only leaders with the right mindset can meet new customer expectations while remaining competitive.

How do we know what’s right? We analyzed successful cloud scalers in other sectors and applied the winning strategies to the travel industry . We also spoke with over 300 hospitality and airline senior executives from different departments to understand what's top of mind for them.

The key lesson is to think before you act: Leaders build a solid foundation for change, using cloud to drive recovery and future growth. They create a culture that supports innovation and empowers employees so they can create memorable experiences. At the same time, they address data security and privacy concerns.

We’ve identified three essential ways to shift from an old mindset to a new one. It begins with closing the disconnect between business and IT. We’ve also designed a roadmap for using cloud to develop new revenue streams.

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Are you ready for the future of travel?

Success depends on how you think about it. Read our report “The Right Cloud Mindset in Travel.”

Our unmatched commitment to cloud travel technology services

We offer a full spectrum of cloud services—and with our Cloud First initiative, we are doubling down on our commitment to helping travel companies with moving their businesses to the cloud.

We have over 100,000 dedicated cloud professionals who hold more than 68,000 certifications, ensuring your company takes the right approach the first time to enter the new era of travel.

As the #1 co-innovator with SAP and Oracle (and a leading partner for AWS, Microsoft Azure and Google Cloud), we can fast-track the deployment of your cloud solutions to accelerate your recovery.

Our Cloud First initiative will invest $3 billion into our capabilities to accelerate clients’ digital transformations in the cloud and transform travel companies into Cloud First businesses.

Case studies: Travel technology solutions

Leading travel companies are already underway in their Technology Transformation journey. Their stories show how you can drive growth and reinvent your business in the cloud.

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Flight path

A North American Airline takes their call center to the cloud.

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Reimagining guest experiences on the high seas

Find out how Carnival is connecting high-touch technology and the human touch to create hyper-relevant experiences for thousands of guests at a time.

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Playing a starring role in the 5-star experience

Digitally enabled operations are helping Radisson to lower costs and improve services for franchisees and owners. Read our case study to discover how.

Insights on travel’s Technology Transformation journey

Our experts share insights on how to build seamless, touchless, and effortless travel experiences in the cloud—while reducing costs and increasing your flexibility, speed, and innovation.

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The foundation of a new reality in travel

On the cusp of a new era in travel, the companies that prioritize investments in innovation are going to play the biggest part in shaping travel’s future.

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Explore the changing realities of travel in our digital travel industry magazine.

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The art of AI maturity in travel

While AI is essential to Travel’s future, most travel companies aren’t taking full advantage of it.

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Traveling between worlds in the metaverse

The metaverse is transforming travel companies in five ways. Here’s the why, what and how.

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Building a data-driven travel company

Leading travel companies are creating new value from data and fast-tracking their return to growth. As a result, they are enjoying major benefits.

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Why touchless travel is delayed at the gate

The challenges with today’s travel experience and a playbook by WEF and Accenture to help policymakers and industry leaders reinvigorate travel.

Meet our lead

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Anshul Gupta

Make it better, not just safer: The opportunity to reinvent travel

We remember the first time we jumped in a cold lake on a hot summer day with our siblings. The first time we ate street food walking the streets of a new country with college roommates. We even remember the first business trip we took—straight out of college, and too nervous to enjoy the ride.

This desire to build memories, to connect with people, and to see new places drove 1.4 billion of us to travel internationally in 2019. 1 International tourism highlights: 2019 edition, World Tourism Organization, 2019, e-unwto.org. Creating safer travel experiences is now paramount to protect this privilege.

Now is clearly a moment of crisis for the travel industry. Available seat miles on US airlines were down 71 percent in April 2020 from the previous year. 2 Andrew Curley, Alex Dichter, Vik Krishnan, Robin Riedel, and Steve Saxon, “ Coronavirus: Airlines brace for severe turbulence ,” April 2020. Globally, hotels are at 29 percent occupancy, compared with 72 percent over the same period in 2019. 3 STR occupancy data for May 17 through May 23, 2020. However, we are seeing green shoots of demand in areas that are opening up, highlighting an enduring desire to travel; our April survey of Chinese leisure travelers shows that many people are already planning their next trip. 4 Xiang Mi, “Big data from Tongcheng: The average room rate of domestic hotels during the ‘May Day’ rose by about 42% year-on-year,” DoNews , April 27, 2020, donews.com; Kay Chen, Will Enger, Jackey Yu, and Cherie Zhang, “ Hitting the road again: How Chinese travelers are thinking about their first trip after COVID-19 ,” May 2020.

But the future of the travel industry will depend on more than just travelers’ pent-up demand. For some, the romance that travel used to inspire was already wearing thin even before the crisis. We spoke to people across multiple geographies who have traveled in the last two months, 5 Recent traveler interviews conducted May 4 to May 15, 2020, with travelers aged 25–55 from China, Germany, Sweden, and the United States. and the one constant across their experiences was added stress—whether due to limited entry points, multiple new checkpoints, or fellow travelers’ inconsistent compliance with published safety measures.

Safety must be the first priority. Wherever possible, however, intensified health and hygiene protocols should be implemented in ways that avoid making journeys more difficult in the aftermath of the pandemic—for example, the way that travel became logistically more complex after 9/11 because of additional security measures. The imperative to move fast has often meant unilateral decision making, rather than solutions developed through quick, iterative feedback. Any further advance of cold or sterile experiences as a result of the (appropriate) pursuit of safety could radically shift behaviors toward simpler experiences, such as choosing to drive instead fly, or could even dampen the overall recovery.

Travel companies need to excite and attract customers as well as reassure them. To achieve this, leaders should focus on making travel better—not just safer—which means giving travelers more control, offering greater authenticity and personalization, and taking a customer-centric, agile approach.

Moving beyond table-stakes safety initiatives

Many travel companies have already announced a series of health and hygiene measures, often promoted with well-known cleaning brands or health experts. But not all of these measures will survive in their current forms: some won’t be effective, some won’t resonate with travelers, and some will prove impossible to deliver consistently and at scale. Constant one-upmanship on cleanliness, though well-intentioned, can be problematic for two reasons. First, each new announcement resets the bar on hygiene standards, leaving industry players scrambling to keep up with initiatives—whether or not they actually improve employee or traveler safety. Second, the travelers we interviewed told us that the fragmentation across new cleanliness programs creates anxiety and confusion about what works and who to trust to keep them safe. If one airport claims that its security process is safer than another’s, for example, why would travelers trust that any airport is safe? Travelers should have confidence in the whole system, rather than be anxious about pieces within it (Exhibit 1).

In fact, a focus on health and hygiene only scratches the surface of the changes that are necessary in the aftermath of the current crisis. Companies can consider three types of interventions to reinvent and reinvigorate travel over the coming years (Exhibit 2).

In addition to table-stakes safety initiatives, a second category of actions can reassure and comfort the public. Brands might differentiate themselves and re-engage their travelers with visible, communications-based cues—such as notifications about the health status of the destination city and personalized notes about the importance of testing and other safety measures. Finally, companies need to move beyond reassuring customers to exciting them, perhaps by looking for opportunities to create exceptional travel experiences.

Making travel better, not just safer

As travel companies redesign their traveler experiences to address risks and anxieties related to COVID-19, they should remember that the pain points and trends that existed before the crisis—such as the shift toward a more digital and personalized journey, and an increased emphasis on wellness and sustainability—have not gone away (Exhibit 3). Airports, for example, are going to have to rethink customer experience in the coming years, but many already understood the importance of improved service and contactless operations. 6 For more, read Melissa Dalrymple and Kevin Dolan, “ Beyond contactless operations: Human-centered customer experience ,” May 2020; “ How customer experience takes flight at the Orlando airport ,” February 2017.

Another example is the high-anxiety purchase journey for flights and lodging, meaningful purchases that often cannot be returned. Simplifying these experiences represents a significant opportunity: before the crisis, we estimated (in partnership with the International Air Transport Association) that the value at stake in making airline ticket retail easier might be $40 billion 7 Riccardo Boin, Alex Cosmas, and Nina Wittkamp, “ Airline retailing: The value at stake ,” November 2019. —equivalent to 4 percent of 2019 revenues—by 2030.

Many initiatives can make the travel experience simultaneously better and safer. Housekeeping services, for instance, will need to adjust for safety concerns, but revised protocols can also reduce environmental impact (such as through less-frequent laundering of sheets during each stay), decrease cost, and give guests more flexibility (by letting them choose their own housekeeping schedule).

Make it better, not just safer: The opportunity to reinvent travel

Companies will also need to look outside the industry to understand changing consumer expectations. Travelers develop preferences and needs based on their interactions with all companies, not only when they’re on airplanes or in hotels. Companies should consider, for example, how travelers interact with grocery-store clerks, food-delivery persons, or virtual-shopping experts.

Make it better, not just safer: The opportunity to reinvent travel

Admittedly, the current economic context makes it difficult to expect companies to do more. Indeed, not every good idea will be economically feasible, and there’s little slack in the system for big launches that fail. The good news is that some of the necessary changes will require no significant capital outlay but instead a change in mindset toward customer experience–centric behaviors. Where investment is needed, developing a clear perspective on which actions to prioritize will require balancing of the travelers’ needs with consistent delivery (perhaps with a smaller organization) and the business case’s viability.

Travel companies should bear three principles in mind when designing new protocols and experiences.

Give customers more choice and control

Companies should empower customers to build their own itinerary using smarter, connected digital tools and make it easier for them to modify or cancel their plans. In addition, companies must recognize that the factors that promote customer loyalty may now have shifted; near-term uncertainty may mean, for example, that the ability to cancel a reservation matters more than brand choice or price. The moments that matter might mean more digital than ever and in new places within the customer journey. Solutions and policies that provide choice and control will help to build the trust and confidence necessary to get travelers back on the road and in the air.

Be human and genuine, and personalize the experience

Before the crisis, personalized and unique experiences constituted a dominant trend. Boutique hotels, for instance, were the fastest-growing hotel segment in the United States, with supply increasing 10.6 percent between 2018 and 2019, compared with an overall hotel supply growth of 2.0 percent. 8 Kim Bardoul, “Boutiques can give hoteliers rebound opportunities,” Hotel News Now , April 22, 2020, hotelnewsnow.com. Travelers are drawn to those hotels that put a human face on the institution, that can combine the high standards and consistency of a hotel chain with the personality and privacy of a vacation rental. Major hotel chains have recognized these changing preferences and launched new “soft brands” that serve as a collection of boutique hotels.

Travel companies now have an opportunity to take this personalization a step further, but—in a world where formerly welcoming smiles are behind masks—they will need to find new ways to connect. We have heard hotel staff calling first responders who were quarantining in their hotels to check on them and including notes of encouragement in their bagged lunches, and of airline pilots addressing passengers pre-flight to reassure them and answer any questions about safety.

Getting this right is a balance: mass emails from the CEO can only go so far, and consumers are already reporting fatigue around “we’re all in this together” messaging that is beginning to ring hollow. According to a recent Adobe study, brand marketers are 20 percent more likely than consumers to believe that consumers want to see ads on companies’ COVID-19 responses. 9 Adobe Blog , “Navigating advertising strategy during the COVID storm,” blog entry by Keith Eadie, May 21, 2020, theblog.adobe.com. The bar for authenticity in brand communication and behavior across channels (including in person) must remain high. As such, communication should be focused on what a company is doing for the traveler, rather than delivering superficial platitudes.

Make it better, not just safer: The opportunity to reinvent travel

Frontline staff can also be powerful messengers and are a great source of insight for improvements or opportunities that a home office will not spot as quickly. Travel workers have been through a lot since the start of the crisis, both professionally and personally, and maintaining an open dialogue around their experiences—and acting upon their feedback—will be vital to ensuring that they feel safe and confident.

To move forward, the industry can actually look backward and take inspiration from a time when airline travel was exciting and new, and travel companies went out of their way to solve for traveler needs rather than just optimizing against the competition.

Make it better, not just safer: The opportunity to reinvent travel

Listen to customers, and take an agile approach

We have found that companies that surpass their peers in customer-experience design tend to share a set of features 10 Benedict Sheppard, Hugo Sarrazin, Garen Kouyoumjian, and Fabricio Dore, “ The business value of design ,” McKinsey Quarterly , October 2018. : they have agile, cross-functional teams that develop and iterate with end users and deliver seamlessly across touchpoints. Companies that deliver at the highest level across those themes recognize real returns, outperforming their peers by nearly 3:1 in revenue and 1.5:1 in return to shareholders. In this time of great uncertainty and fluid demand, it will be more important than ever to listen to travelers and understand their rapidly evolving needs.

While many travel companies have begun to embrace agile principles in IT and digital, these principles are becoming a useful tool across the entire enterprise as we go into the “next normal.” As travel companies manage their new reality, they will need to be nimble. Cross-functional agile squads that break down traditional silos and collaborate more efficiently can help their companies move quickly to address changing traveler needs across the journey. When launching a new initiative, for example, these teams can conduct quick, one-on-one customer interviews—even in the hotel lobby or boarding area—that can be used to cocreate and pilot solutions at a relatively low expense, using metrics like adoption rate and rapid-fire feedback to course correct in real time. 11 For more on agile principles, see Hugo Sarrazin and Belkis Vasquez-McCall, “ Agile with a capital ‘A’: A guide to the principles and pitfalls of agile development ,” February 2018.

Make it better, not just safer: The opportunity to reinvent travel

Picture yourself in your favorite vacation spot. Perhaps you’re lying on a beach towel, hiking up a mountain, or skiing down one. Your journey there was different, but the new measures gave you more control and flexibility while ensuring your safety.

The companies that thrive after this crisis will likely be those that work with travelers and employees to cocreate distinctive solutions in a rapid and agile manner, that find new ways to enable choice across the customer experience, and that communicate progress in an authentic and transparent way.

No crystal ball can tell us what the future of travel will be, and we will not find the right solutions to today’s fluid situation overnight. This will take time, patience, and probably many attempts as we learn together. But travel companies need to embrace the challenge to come back better.

Melissa Dalrymple is a partner in McKinsey’s Chicago office, where Ryan Mann is an associate partner. Melinda Peters is a consultant in the New Jersey office and Nathan Seitzman is a partner in the Dallas office.

The authors wish to thank Vik Krishnan, Ellen Scully, Nate Lagacy, Kyle Snyder, Andrew Leon Hanna, Anna Obed, and Luis Diego Cabezas for their contributions to this article.

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The Travel & Hospitality sector has witnessed tremendous changes in the recent years. Customers plan their travel and stay using multiple channels expecting a personalized, engaging and smart experience. The travel enterprises are facing constant challenges in tackling the intensified competition and concentrating on increased conversion without compromising on quality.

Happiest Minds Technologies has crafted a unique blend of services and solutions addressing the various sub-segments in the travel industry – Airline, Hotels, Cruise, Tour Operators, Distributors and Transportation & Logistic companies. Our services are  to enable OmniChannel of customer experience, increasing business efficiency using technology pillars of Internet of Things, Cloud computing, Social computing, Mobility and Analytics. Our Solutions also caters to Infrastructure and Security Management Solutions for Risk and Compliance, Threat & Remediation, Cyber Security.

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Seamless Customer Experience is the demand from all the traveler. Whether it is Domestic travel or International travel, Airline travelers interact with airlines using variety of devices, modes and location demographics. Happiest Minds have developed an OmniChannel Customer Experience methodology for Airlines, which evaluates customer experience at different stages like pre-booking, booking, check in, during flight, luggage tracking and post flight connect.

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Travelers today use multiple channels before choosing a destination. It is becoming a challenge for hoteliers/service provider to manage their brand reputation, initiate Personalisation by understanding customer sentiments and resolve issues proactively. Happiest Minds Technologies has crafted a unique blend of services and solution to understand customer 360 to improve customer experience as well build business efficiency

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The advent of the Web world has opened wide opportunities for Service Providers to communicate with their customers and understand their preferences through Data Insights leads. This results in giving a better service experience and support during travel issues to the customers. Happiest Minds has outlined some important solutions and services that will boost the Hospitality business to a different level:

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Travel & Hospitality and Omni-Channel Experience goes hand-in-hand. Omni-channel is about providing a seamless experience in a travel cycle irrespective of the multiple modes of interactions. Omni-Channel allows enterprises to see through the eyes of the customer and deliver better customer experience. We offer Omni-channel Solutions for the following:

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Today’s smart customers interact with Service Providers through multiple modes, mobile, tablet, web, social media, etc. Enterprises therefore have to be on their toes for imparting a flawless experience in a travel cycle, this is only possible if an Enterprise is Connected & Smart. Our Connected & Smart Enterprise Solutions include the following:

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The deep penetration to smartphone usage has made people dependent more on the devices. Mobile phones give anytime, anywhere access of information to the end users. Happiest Minds Mobility Solutions helps Travel and Hospitality Enterprises serve their customers in the smartest ways. We offer:

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Volatility is likely to remain constant with a new phase of globalization. Keeping pace with the rapid market changes while ensuring that business growth stays on track is possible today only with the support of next generation technology. Not only can these new technologies drive operational excellence and predictable business operations through a standards-based delivery model, it can also help facilitate innovation. Either by moving to cloud-based applications, mobile-enabling the workforce, optimizing the IT infrastructure or securing the workplace, enterprises need the support of an expert technology partner to help them navigate the various complexities involved.

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In the wake of the COVID-19 pandemic, the travel industry faced unprecedented challenges. Travel Industry Solutions (TIS) emerged as a game-changing B2B SaaS platform, spearheading a revolution in the travel industry. With a groundbreaking approach to risk management and business protection, TIS is empowering travel agents and organizations to navigate the dynamic landscape with confidence. Let's delve into how TIS is leading the charge in revolutionizing the travel industry and enabling it to adapt to challenges both during and beyond the pandemic.

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FCM Consulting Releases Global Quarterly Trend Report for Q2-2024

Strong passenger demand leads to continued growth for the business  travel industry, despite the rising costs of airfare throughout the year.

New York, NY ( September 5, 2024)  – FCM Consulting, a division of leading travel management company FCM Travel, today released its latest Global Quarterly Trend Report for Q2-2024, which provides an insightful look at forecasts for the year ahead and the key trends shaping the business travel industry. The report is sourced using FCM’s corporate booking from April to June 2024.

According to the report, there continued to be incremental growth for business travel during the second quarter of this year. Global passenger demand in the airline industry remained strong, up 9.1% in June 2024, compared to June 2023. International demand saw the largest growth at +12.3%, while domestic demand was up 4.3%.

With the passenger demand expected to rise steadily through the next quarter, airlines are increasing their seat capacities as well. The total seats offered globally is up 6.15% so far in 2024, compared to 2023. Furthermore, 11 of the top corporate airlines are also forecasted to exceed their 2019 seat capacity levels by the end of this year.

Given the positive travel momentum of late, the data suggests that pricing will also continue to go up across the globe. Economy airfares rose $65 (+15%) and business class fares increased by $209 (+11%) from January to May 2004, versus that same time period in 2019. However, the cost of international economy flights from the U.S. have started to drop, decreasing by an average of 8.8% during Q2-2024, compared to Q2-2023, which is a welcome sign for corporate travelers that often do business overseas. The biggest price drops from the U.S. were seen with flights to France (-20%), the UK (-18%), and Australia (-14%).

It’s encouraging to see the steady upward trajectory for business travel and the way the industry continues to demonstrate consistent and positive growth throughout the year,” said Ashley Gutermuth, Head of FCM Consulting, Americas. “This trend signifies the increased demand we are seeing for in-person meetings and events and the ongoing commitment to foster and build strong, meaningful relationships through business travel.

On the accommodation side, global hotel occupancy rates were expected to be at peak levels during the first half of the year, with rates reaching nearly 70% in July. The hotel occupancy rate for North America stayed constant at 63%, with only a few U.S. cities experiencing a small year-over-year increase, including New York (+4%), Miami (+4%), Chicago (+2%), and Washington D.C. (+2%).

The report also analyzed hotel pricing and the average room rate in North America dropped $31 in Q2-2024, compared to Q2-2023, with only a few major cities seeing an increase in hotel rates. The largest average room rate increases were seen in New York (+31%), Los Angeles (+10%), and Chicago (+5%). In the car rental market, the global average daily rate during H1-2024 was $54, a 26% decrease, when compared to 2023. In the U.S., the average daily rate was $52.

For more information on the FCM Consulting Global Quarterly Trend Report , please visit here .

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FCM is one of the world’s largest travel management companies and a trusted partner for thousands of national and multi-national organizations, including many household brands, Fortune, and FTSE 100 companies. With a 24/7 reach in 95 countries, FCM’s agile and flexible technology anticipates and solves client needs supported by expert teams who provide in-depth local knowledge and duty of care as part of the ultimate personalized business travel experience.

As the flagship corporate travel arm of Flight Centre Travel Group, FCM is able to deliver some of the most competitive rates, unique added-value benefits, and exclusive solutions for its clients to support their business travel requirements. A recognized leader in the travel tech space, the company has debuted several proprietary client solutions over the last 12 months including a new omnichannel platform featuring a "first of its kind" customized end-to-end user experience and FCM Booking, an innovative option to traditional OBTs.

Alongside its travel management services, the company provides specialist services through FCM Consulting and FCM Meetings & Events to service broader needs of clients. Discover the alternative at www.fcmtravel.com

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Main Market in Brief

The winners of the acceleration program in travel industry will receive assistance in bringing their IT solutions to the Moscow market

The organizers and partners of the “Factory of Tourism Products and Services” accelerator will help 10 winners bring their IT projects to the market. In particular, the winner teams will receive support to test marketing strategies, improve business plan, attract investments and launch products.

The “Factory of Tourism Products and Services” is a project of the Moscow Tourism Committee created to support startups and develop new technological solutions for the industry; it is a part of the Moscow Travel Hub program. On the day of reporting, more than 30 finalist teams presented their projects to the experts of the tourism market.

The panel of judges included Dmitry Yakovlev, head of Yandex.Travel service, Eugene Lisovskiy, CEO of Maps.me, Stanislav Andreev, CEO of SberMarketing, Egor Yakovlev, development director of izi.travel platform, and Eugenia Strizhkina, head of the Russpass travel platform.

Among the most notable projects, the jury mentioned the online service for organizing family trips, a bot for planning a trip budget, a city walks service with virtual tour guides, a business process automation system for travel agencies and the software that allows to create applications for hotel guests.

Dmitry Yakovlev , head of Yandex.Travel

Eugene Lisovskiy , CEO of Maps.me

Egor Yakovlev , development director of izi.TRAVEL platform 

Original (in Russian)

# traveltech # smartcity # smartcitymoscow

# Yandex # izi_TRAVEL

# Yandex.Travel

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Leisure Travel

Travel and tourism in Russia - statistics & facts

Impact of the war in ukraine on tourism in russia, how many tourists visit russia each year, key insights.

Detailed statistics

Travel and tourism's total contribution to GDP in Russia 2019-2034

Travel and tourism's total contribution to employment in Russia 2019-2034

Tourism spending share in Russia 2019-2023, by purpose

Editor’s Picks Current statistics on this topic

Destinations

Leading outbound travel destinations in Russia 2022-2023

Number of outbound tourism trips from Russia 2014-2023

Leading source markets for travel to Russia 2021-2023, by arrivals

Further recommended statistics

  • Premium Statistic Countries with the highest outbound tourism expenditure worldwide 2019-2023
  • Premium Statistic Inbound visitor growth in CEE 2020-2024
  • Premium Statistic Travel industry revenue distribution in Russia 2022, by segment
  • Premium Statistic Tourism spending share in Russia 2019-2023, by purpose
  • Basic Statistic Travel and tourism's total contribution to GDP in Russia 2019-2034
  • Basic Statistic Travel and tourism's total contribution to employment in Russia 2019-2034
  • Premium Statistic Travel transportation consumer price in Russia 2022, by type

Countries with the highest outbound tourism expenditure worldwide 2019-2023

Countries with the highest outbound tourism expenditure worldwide from 2019 to 2023 (in billion U.S. dollars)

Inbound visitor growth in CEE 2020-2024

Year-over-year inbound visitor growth in Central and Eastern Europe (CEE) and Central and Baltic Europe from 2020 to 2024

Travel industry revenue distribution in Russia 2022, by segment

Distribution of travel industry revenue in Russia in 2022, by segment

Distribution of travel and tourism spending in Russia from 2019 to 2023, by purpose

Travel and tourism's total contribution to GDP in Russia 2019-2034

Total contribution of travel and tourism to gross domestic product (GDP) in Russia from 2019 to 2034 (in trillion Russian rubles)

Travel and tourism's total contribution to employment in Russia 2019-2034

Total contribution of travel and tourism to employment in Russia from 2019 to 2034 (in million jobs)

Travel transportation consumer price in Russia 2022, by type

Average consumer price of travel transportation in Russia in 2022, by type (in Russian rubles)

Outbound tourism

  • Basic Statistic Outbound travel expenditure in Russia 2011-2023
  • Premium Statistic Number of outbound tourism trips from Russia 2014-2023
  • Premium Statistic Leading outbound travel destinations in Russia 2022-2023
  • Premium Statistic Number of outbound tourists from Russia 2023, by territory
  • Premium Statistic Outbound tourist flow growth in Russia 2022, by destination
  • Premium Statistic European Union (EU) Schengen visas issued in Russia 2010-2023

Outbound travel expenditure in Russia 2011-2023

Outbound travel expenditure in Russia from 2011 to 2023 (in billion U.S. dollars)

Number of outbound tourism trips from Russia from 2014 to 2023 (in 1,000s)

Number of outbound travel visits from Russia from 2022 to 2023, by destination (in 1,000s)

Number of outbound tourists from Russia 2023, by territory

Number of Russians travelling abroad for tourism purposes in 2023, by territory (in 1,000s)

Outbound tourist flow growth in Russia 2022, by destination

Growth in outbound travelers with tourism purposes from Russia in 2022 compared to 2019, by selected destination

European Union (EU) Schengen visas issued in Russia 2010-2023

Number of Schengen Area visas issued from applications to consulates in Russia from 2010 to 2023*

Inbound and domestic tourism

  • Basic Statistic International tourism spending in Russia 2011-2023
  • Basic Statistic Domestic travel spending in Russia 2019-2034
  • Premium Statistic Number of inbound tourist arrivals in Russia 2014-2023
  • Premium Statistic Leading source markets for travel to Russia 2021-2023, by arrivals
  • Basic Statistic Number of nature protected areas in Russia 2015-2023, by type
  • Premium Statistic Estimated demand for inbound tourism in Russia Q1 2014-Q2 2024
  • Premium Statistic Inbound tourist flow growth in Russia 2020-2023
  • Premium Statistic Tourist flow in Moscow 2019-2023
  • Premium Statistic Tourist count in Saint Petersburg, Russia 2016-2023, by origin

International tourism spending in Russia 2011-2023

Spending of international tourists in Russia from 2011 to 2023 (in billion U.S. dollars)

Domestic travel spending in Russia 2019-2034

Domestic tourism expenditure in Russia from 2019 to 2034 (in trillion Russian rubles)

Number of inbound tourist arrivals in Russia 2014-2023

Number of inbound tourism visits to Russia from 2014 to 2023 (in 1,000s)

Leading inbound tourism markets visiting Russia from 2021 to 2023, by number of trips (in 1,000s)

Number of nature protected areas in Russia 2015-2023, by type

Number of nature conservation areas in Russia from 2015 to 2023, by type

Estimated demand for inbound tourism in Russia Q1 2014-Q2 2024

Estimated balance of demand for inbound tourism in Russia from 1st quarter 2014 to 2nd quarter 2024

Inbound tourist flow growth in Russia 2020-2023

Year-over-year growth in inbound trips for tourism purposes in Russia from 2020 to 2023

Tourist flow in Moscow 2019-2023

Number of tourist arrivals in Moscow from 2019 to 2023 (in millions)

Tourist count in Saint Petersburg, Russia 2016-2023, by origin

Number of tourists in Saint Petersburg, Russia from 2016 to 2023, by origin (in millions)

Travel industry

  • Premium Statistic Travel industry organizations distribution in Russia 2022, by segment
  • Premium Statistic Number of tourism companies in Russia 2010-2022
  • Premium Statistic Average monthly travel industry salary in Russia 2014-2022
  • Premium Statistic Most popular travel websites in Russia 2023, by traffic

Travel industry organizations distribution in Russia 2022, by segment

Distribution of travel industry organizations in Russia in 2022, by segment

Number of tourism companies in Russia 2010-2022

Number of travel agencies and reservation service establishments in Russia from 2010 to 2022

Average monthly travel industry salary in Russia 2014-2022

Average monthly salary in travel industry in Russia from 2014 to 2022 (in Russian rubles)

Most popular travel websites in Russia 2023, by traffic

Leading travel and tourism websites in Russia in August 2023, by monthly visits (in millions)

Package tours

  • Premium Statistic Number of package tours sold in Russia 2014-2022, by type
  • Premium Statistic Value of package tours sold in Russia 2014-2022, by type
  • Premium Statistic Package tour cost in Russia 2014-2022, by type
  • Premium Statistic Most popular travel destinations on package tours in Russia 2022

Number of package tours sold in Russia 2014-2022, by type

Number of package tours sold in Russia from 2014 to 2022, by tourism type (in 1,000s)

Value of package tours sold in Russia 2014-2022, by type

Total value of package tours sold in Russia from 2014 to 2022, by tourism type (in billion Russian rubles)

Package tour cost in Russia 2014-2022, by type

Average cost of a package tour in Russia from 2014 to 2022, by tourism type (in 1,000 Russian rubles)

Most popular travel destinations on package tours in Russia 2022

Number of tourists sent on tours by travel agencies in Russia in 2022, by destination (in 1,000s)

Accommodation

  • Basic Statistic Paid travel accommodation services value in Russia 2015-2022
  • Premium Statistic Travel accommodation establishments in Russia 2023, by federal district
  • Basic Statistic Total room area in travel accommodation in Russia 2013-2022
  • Premium Statistic Number of visitors in hotels in Russia 2010-2023
  • Basic Statistic Number of hotel visitors in Russia 2023, by travel purpose
  • Premium Statistic Overnight accommodation cost in Moscow monthly 2020-2023
  • Premium Statistic Hotel occupancy rate in Moscow 2023, by segment
  • Premium Statistic Average daily hotel rate in Moscow 2023, by segment
  • Premium Statistic Glamping sites share in Russia 2023, by seasonality

Paid travel accommodation services value in Russia 2015-2022

Value of paid services provided by travel accommodation establishments in Russia from 2015 to 2022 (in billion Russian rubles)

Travel accommodation establishments in Russia 2023, by federal district

Number of collective accommodation establishments in Russia in 2023, by federal district

Total room area in travel accommodation in Russia 2013-2022

Total area of rooms in travel accommodation establishments in Russia from 2013 to 2022 (in 1,000 square meters)

Number of visitors in hotels in Russia 2010-2023

Number of visitors in hotels and similar accommodation establishments in Russia from 2010 to 2023 (in 1,000s)

Number of hotel visitors in Russia 2023, by travel purpose

Number of visitors in hotels and similar accommodation establishments in Russia in 2023, by purpose of travel (in 1,000s)

Overnight accommodation cost in Moscow monthly 2020-2023

Average cost of overnight accommodation in Moscow from May 2020 to September 2023 (in euros)

Hotel occupancy rate in Moscow 2023, by segment

Occupancy rate of quality hotels in Moscow from January to March 2023, by segment

Average daily hotel rate in Moscow 2023, by segment

Average daily rate (ADR) in hotels in Moscow from January to March 2023, by segment (in Russian rubles)

Glamping sites share in Russia 2023, by seasonality

Distribution of glamping sites in Russia as of June 2023, by seasonality

Travel behavior

  • Premium Statistic Household expenditure on travel & recreation per capita in Russia 2014-2022
  • Premium Statistic Reasons to not travel long-haul in Russia 2022
  • Premium Statistic Intention to travel long-haul from Russia 2019-2022
  • Premium Statistic Intention to travel to Europe in Russia 2019-2022
  • Basic Statistic Summer vacation plans of Russians 2012-2023
  • Premium Statistic Travel frequency for private purposes in Russia 2023
  • Basic Statistic Average holiday spend per person in Russia 2011-2023
  • Premium Statistic Attitudes towards traveling in Russia 2023
  • Premium Statistic Travel product online bookings in Russia 2023
  • Premium Statistic Internet use for travel booking in Russia 2014-2022

Household expenditure on travel & recreation per capita in Russia 2014-2022

Average household expenditure on travel and recreation per capita in Russia from 2014 to 2022 (in Russian rubles)

Reasons to not travel long-haul in Russia 2022

Main reasons for avoiding travel outside the Commonwealth of Independent States (CIS) in Russia from September to December 2022

Intention to travel long-haul from Russia 2019-2022

Index of intention to travel outside of the Commonwealth of Independent States (CIS) in Russia from January 2019 to December 2022 (in points)

Intention to travel to Europe in Russia 2019-2022

Index of intention to travel to Europe from Russia from January 2019 to December 2022 (in points)

Summer vacation plans of Russians 2012-2023

Where do you plan to spend your vacation this summer?

Travel frequency for private purposes in Russia 2023

Travel frequency for private purposes in Russia as of March 2023

Average holiday spend per person in Russia 2011-2023

How much money did you spend per person on holidays this summer? (in Russian rubles)

Attitudes towards traveling in Russia 2023

Attitudes towards traveling in Russia as of March 2023

Travel product online bookings in Russia 2023

Travel product online bookings in Russia as of March 2023

Internet use for travel booking in Russia 2014-2022

Share of online shoppers using the internet to order services related to travel booking in Russia from 2014 to 2022

Further reports

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    Travel Industry Solutions (TIS) is the industry's first and only web platform that allows travel sellers to protect their business with industry-specific, legally enforceable agreements and ...

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  18. FCM Consulting Releases Global Quarterly Trend Report for Q2-2024

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  19. The winners of the acceleration program in travel industry will receive

    The "Factory of Tourism Products and Services" is a project of the Moscow Tourism Committee created to support startups and develop new technological solutions for the industry; it is a part of the Moscow Travel Hub program. On the day of reporting, more than 30 finalist teams presented their projects to the experts of the tourism market.

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  23. Travel and tourism in Russia

    Premium Statistic Travel industry revenue distribution in Russia 2022, by segment Premium Statistic Tourism spending share in Russia 2019-2023, by purpose