qantas visit indonesia

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Simple Flying

Qantas launches indonesia route and puts international seats on sale.

Qantas has more than 170,000 international seats on sale, so could this be the first glimpse of lower airfares as capacity catches up with demand?

This morning, Australia's flag carrier Qantas announced it would be adding a new route to Indonesia from Melbourne while also launching sale fares to 26 international destinations.

The new route will operate between Melbourne International (MEL) and Indonesia's capital of Jakarta, operating in and out of Jakarta Soekarno-Hatta International Airport (CGK). It is the third new international route from Melbourne launched by Qantas since borders reopened in 2022. The previously opened new routes from Melbourne were to India's Delhi Indira Gandhi International (DEL) and Dallas-Fort Worth (DFW) in the US.

Adding more capacity to Jakarta from Australia

Qantas is already serving Jakarta from Sydney Airport (SYD), and the Melbourne flights will add more than 6,600 seats per month between Australia and Indonesia. The airline will use its widebody Airbus A330 on the route, calling on the 28 it has in its fleet - 23 of which are in active use. Fleet data from ch-aviation.com shows Qantas has 18 A330-200s and 10 A330-300s, with its widebody needs supported by 11 Boeing 787-9s and 10 Airbus A380s . Its narrowbody fleet has 75 Boeing 737-800s, all but three are active.

The Sydney service is usually operated by an Airbus A330-200 , with yesterday's rotation flown by aircraft VH-EBC, a 19-year-old veteran that emerged from Airbus with the manufacturer serial number 0506. According to Flightradar24.com, it departed Sydney at 14:09 and, after a 7:05 hour flight, landed at CGK at 17:15. After a stopover of nearly two hours, it returned to Sydney overnight, arriving at 06:03.

Traffic between Australia and Indonesia is a healthy mix of visiting friends and relations, tourism and business travelers, and Qantas believes the services from Melbourne will strengthen each of those demographics. The airline is expanding its international network from Melbourne, and Qantas Domestic and International CEO Andrew David said that's in response to the strong demand to and from Australia's second gateway. He added:

"We expect these flights to be popular with Victoria's large Indonesian ex-pat community wanting to visit family and friends back home as well as offering a new gateway for travelers to the region. These new flights will also help support the growing trade and investment links between our two countries."

To get the new route kicked off in style, Qantas is offering a special fare starting from AU$899 ($638) return, available until February 7th, unless sold out earlier. All the usual Ts&Cs apply, including blackout periods and selected availability.

Discover more aviation news for Australia and Oceania here

Are fares finally coming down?

Just like the rest of the world, Australians have been suffering from near-record-high airfares . With demand going off the scale and capacity constrained, planes are flying full, and seats are scarce, although now the peak season is fading away, things might be changing.

Qantas also announced this morning it was putting more than 170,000 international seats on sale, giving passengers a choice of 26 destinations across the global network. The airline said it was offering "sale fares up to 35% below normal lead-in fares," although discounts will vary from route to route and selected travel dates and days apply.

For those contemplating a cheaper overseas break, these are a taster of what's available before the sale closes on February 7th or earlier if they are all sold out.

• Melbourne - London from AU$1,699 ($1206) return
• Melbourne - Singapore from AU$759 ($539) return
• Sydney - Los Angeles from AU$1,299 ($922) return
• Sydney - Seoul from AU$949 ($674) return
• Perth - Singapore from AU$599 (425) return

Would these fares tempt you to book a flight with Qantas? Let us know in the comments.

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Qantas or Garuda Indonesia to Bali? - Air Travel Forum

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Thanks in advance!

Thanks! We looked at flying from MEL but on that particular day Jetstar is more expensive than Garuda. And Tiger Airways was more expensive again! We decided to have a couple of nights in Sydney before we leave, as my daughter REALLY wants to see the Opera House and Harbour Bridge. Jetstar has an evening departure from SYD, but it's actually dearer than Qantas. So the best fares on that day are Garuda and Qantas. I think I'll get out-voted and we'll book Qantas.. though I'd be happy with the larger and more comfortable A330 of Garuda. Thanks again for your help!

If you look at the departure/arrival -> departure/arrival times for return flights you will see - in our experience - that Garuda - because it is a national carrier has much more user friendly arrival/departure times - ex SYD and the return flights from Bali are much more user friendly - for late checkouts etc etc

safe travels !

To me this is an easy choice: Qantas.

Safety first.

And you're a little out of date on the safety issue, which wasn't a Garuda issue anyway but of the Indonesian government's regulatory policy. And that's been given the all clear too with both the ICAO and the FAA restoring Indonesia to Category 1 - https://www.faa.gov/news/press_releases/news_story.cfm?newsId=20634

I would say Qantas, but only because of the potential comfort of others around you. You see, the worst of the Bali Bogans book with Jetstar, Garuda etc precisely because they are cheaper.

Thanks for the great advice! We opted for Qantas.. so maybe a little more cramped in terms of legroom, but perhaps we'll be spared the noisy travellers you mentioned. ☺ Thanks again!

You have a fair points. And also, I am fully aware of the demanding flying conditions within Indonesia and the difficult weather conditions, which may occur with little to no warning.

Skytrax ratings (and I am not a fan of them to put it mildly) do not take any safety aspects into account. They measure the customer experience.

To me, there are however three good arguments, why I would rate the safety of Qantas much higher than Garuda:

1.) High level of safety culture in Qantas. The safety culture, processes and procedure of Qantas are simply outstanding. They also achieved to reduce the blame / threat level to a minimum. Garuda still has a long way to go there.

Yes, Garuda is meeting IOSA standards. Yes, Garuda has achieved a low incident level. Yes, Garuda has improved its pilot training.

But personally I still believe that they are far away from achieving a safety culture like Qantas. And in safety it is all about achieving a safety culture and not delegating safety to a department alone.

2.) CSM (Cockpit resource management). Western cockpits are designed to have two equal partners on the flight deck. The captain calls the decisions but the co-pilot is key and can/should take decisions as well - depending on his role (pilot flying, pilot monitoring). The problem is that this cockpit design and procedures are not compatible with culture with a rather hierarchic approach and a thinking of "losing the face" or respect of the age / flying experience.

3.) Jacdec report. It is certainly far from optimal, no doubt. And also fleet age does in itself not say a lot as it is a trade off between higher maintenance vs. higher capital costs / debt. Still, it is an attempt to take some other factors into account . And in Jacdec Garuda scores low.

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Latest update

Exercise a high degree of caution in Indonesia overall due to security risks.

Higher levels apply in some areas.

Indonesia (PDF 699.19 KB)

Asia (PDF 2.21 MB)

Local emergency contacts

Fire services, ambulance and rescue services, medical emergencies.

Call 110 or 112.

Tourist Police, Bali

Call (+0361) 759 687.

Tourist Police, Jakarta

Call (+201) 526 4073.

Advice levels

Exercise a high degree of caution in Indonesia overall.

Reconsider your need to travel to the provinces of Papua (Papua), Papua Highlands (Papua Pegunungan), Central Papua (Papua Tengah) and South Papua (Papua Selatan).

Reconsider your need to travel  to the provinces of Papua, Papua Pegunungan, Papua Tengah and Papua Selatan due to the risk of serious security incidents or demonstrations that may turn violent.

• There's an ongoing risk of terrorist attack in Indonesia. Be alert to possible threats. Take official warnings seriously and follow the advice of local authorities. Popular tourist areas may be the target of terrorist attacks.
• Public protests and events that draw large groups of people occur regularly and can turn violent with little notice. Expect traffic delays and restricted access to locations if there are protests. Avoid protests and demonstrations and monitor local media for the latest updates.
• Many of Indonesia's volcanoes are active and can erupt without warning. Adhere to exclusion zones around volcanoes, which can change at short notice, and follow the advice of local authorities. Domestic and international flights can be disrupted. Monitor Indonesia's  Volcano Observatory Notice  for the latest volcanic activity (Bahasa Indonesia and English),  Global Disaster Alert and Coordination System  and the  Volcanic Ash Advisory Centre  for updates. 
• There's been tension, including demonstrations and violence, in certain towns in the provinces of Papua,   Papua Pegunungan, Papua Tengah and Papua Selatan in recent years. Armed groups have stated that they're targeting foreigners, including Australians. Our ability to provide consular support in these provinces is limited. Armed groups have shot at aircraft, including commercial planes, in remote airports in Papua Pegunungan and Papua Tengah provinces.
• Petty and violent crime occurs in Indonesia. Opportunistic crime, such as pickpocketing occurs. Drinks may be spiked or mixed with toxic substances. Crimes involving taxis and taxi drivers occur. Solo women are at higher risk. Be alert in taxis, public transport, crowds, bars and nightclubs.
• Legal disputes over real estate are common, including in Bali. Before entering into an agreement or providing financial details, do your research and get legal advice.
• Natural disasters such as severe weather, floods, landslides, earthquakes, volcanic eruptions and tsunamis occur regularly. Weather conditions can change quickly during the wet season (October – April). Regularly check weather reports, monitor media and speak to your travel provider before continuing with planned activities. Follow the advice of local authorities.
• When undertaking adventure activities, ensure that functioning safety equipment is available, that you have travel insurance and that your policy covers you for these activities.

Full travel advice: Safety

• The standard of medical facilities in Indonesia is generally lower than in Australia. Many regional hospitals only provide basic facilities.
• Some medications, including prescription medications, drugs for attention deficit hyperactivity disorder (ADHD), all cannabis-based products including medicinal cannabis, cannabis-based oils and creams, hemp-based products, CBD, THC, hash and edibles, are illegal in Indonesia. Harsh penalties, such as arrest and jail time, can apply even if you have a prescription. Make sure your  medication is legal in Indonesia .
• Purchasing prescription medication online or over the counter in Indonesia without an Indonesian prescription is illegal. Ensure you provide a valid prescription from an Indonesian doctor before purchasing prescription medication and confirm that it's accepted by the seller before your purchase.

Full travel advice: Health

• Indonesia has revised its criminal code, which includes penalties for cohabitation and sex outside of marriage. These revisions will not come into force until January 2026.
• Penalties for drug offences include heavy fines, long prison sentences and the death penalty. Police target tourist destinations. 
• Some medications are illegal in Indonesia. Harsh penalties can apply even if you have a prescription. It is also illegal to purchase prescription medications online or over the counter without an Indonesian prescription. Ensure you have a valid Indonesian prescription. See ' Health '.

The death penalty exists for some crimes in Indonesia.

• Standards of dress and behaviour are conservative in many parts of Indonesia. Learn about local customs. Take care not to offend.
• Aceh province upholds aspects of sharia law. Sharia law applies to everyone, including travellers. Inform yourself about the laws, and be careful not to offend or break local laws. If in doubt, seek local advice.

Full travel advice: Local laws

• The Bali Provincial Government has introduced a new tourist levy of IDR 150,000 per person to foreign tourists entering Bali. The tourist levy is separate from the e-Visa on Arrival or the Visa on Arrival. Cashless payments can be made online prior to travel or on arrival at designated payment counters at Bali's airport and seaport. See the  Bali Provincial Government's  official website and  FAQs  for further information.
• If you're travelling to Indonesia for tourism, official government duties or business meetings, you can  apply for an e-Visa on Arrival (e-VOA)  online at least 48 hours before your travel to Indonesia. This also applies if you're transiting through Indonesia at international airports, seaports and land crossings. You can get a Visa on Arrival (VOA) at some international airports, seaports or land crossings.
• To apply for the e-VOA or VOA, you must have an ordinary (non-emergency) passport with at least 6 months of validity from the date you plan to enter (we also recommend having at least 6 months of passport validity from the date you plan to leave Indonesia, to avoid any issues for your departure or onward travel) and a return or onward flight booking to another country.
• You may need to apply for a visa in advance to enter Indonesia for purposes not covered by the e-VOA or VOA. Check the latest entry requirements with your travel provider or an  Embassy or Consulate of Indonesia  before travel. Entry, exit and transit conditions can change at short notice. Monitor media for the latest updates. 
• You'll be required to complete an  e-customs declaration  for arrival. You can complete this within 3 days of departure to Indonesia.
• Travel requirements may change at short notice, including travel to Bali and Jakarta by air, land or sea. Contact your travel provider and monitor media for up-to-date details.

Full travel advice: Travel

Local contacts

• The Consular Services Charter tells you what the Australian Government can and can't do to help when you're overseas.
• For consular help, contact the Australian Embassy, Jakarta , the Australian Consulate-General, Bali , the Australian Consulate-General, Makassar or the Australian Consulate-General, Surabaya .
• To stay up to date with local information, follow the Embassy's social media accounts.

Full travel advice: Local contacts

Full advice

The terrorist threat in Indonesia is ongoing. Attacks could happen anywhere and anytime. This includes places that foreigners visit.

Be alert to possible threats. Take official warnings seriously and follow the advice of local authorities. Remain respectful of religious and local customs.

Indonesian authorities continue to investigate and disrupt terrorist groups in Indonesia, including Bali.

Terrorist attacks are motivated by extreme beliefs. Both local grievances as well as events in other parts of the world could motivate extremists in Indonesia towards violence.

Recent terrorist attacks

In December 2022, an explosion occurred at a police station in Bandung, Jawa Barat, killing 2 and injuring 11.

In March 2021, 2 suicide bombers attacked a church in Makassar, injuring dozens.

In the past, police have said that terrorist suspects remain at large and may seek Western targets.

Indonesian security agencies continue to conduct operations against terrorist groups.

Terrorists in Indonesia may carry out small-scale violent attacks with little or no warning.

Be alert in places of worship, especially during periods of religious significance.

Terrorists have targeted places of worship in:

As well as places of worship, other possible targets by terrorists include:

• Indonesian government facilities, premises and symbols associated with the Indonesian Government
• police stations and checkpoints
• bars, nightclubs, cafes and restaurants
• cinemas and theatres
• shopping centres, public transport and transport hubs
• airports and airlines
• clubs, including sporting clubs
• tourist areas and attractions, tour buses and tour groups
• outdoor recreation events

Supporters have committed additional acts of violence in response to high-profile extremists being detained or killed.

To protect yourself during a terrorist attack:

• leave the area as soon as it's safe
• follow the advice of local authorities
• don't gather in a group after an attack
• don't gather in a group if you're evacuated from a building

Security remains at a high level at:

• the Australian Embassy in Jakarta
• the Consulates-General in Bali, Makassar and Surabaya

More information:

Civil unrest and political tension

Most events are announced before they happen; however, protests may occur with little or no notice.

Protests and events are often held near major government buildings and embassies in Jakarta, including the Australian Embassy.

Protests may also occur at any of Australia's Consulates-General in Surabaya, Bali and Makassar, at government buildings, or the offices of international organisations in Indonesia.

You can expect traffic delays and restricted access to locations if there are protests.

Phone or email ahead for an appointment before going to the Embassy or the Consulates-General (see  Local contacts ).

Demonstrations and acts of violence can happen when courts try and sentence extremists.

Conflict between different communities can sometimes occur, including in the provinces of Papua, Papua Pegunungan, Papua Tengah and Papua Selatan. Our ability to provide consular support in these provinces is limited.

Local violence can also be directed at minority groups in other parts of Indonesia, including in Java.

If you're found to endanger security or public order, you may be prosecuted under Indonesia's Immigration laws, which may result in imprisonment or deportation.

To protect yourself from possible violence:

• avoid protests and demonstrations
• monitor local media for the latest security updates
• plan your activities to avoid potential unrest on significant dates
• be prepared to change your travel plans
• Demonstrations and civil unrest

Armed conflict

The provinces of Papua, Papua Pegunungan, Papua Tengah and Papua Selatan experience regular violent clashes involving armed groups, civilians, Indonesian police, and the military. Armed groups have stated that they are targeting foreigners, including Australians. Our ability to provide consular support in these provinces is limited.

Many people have been killed and injured in clashes. This includes members of security forces, armed groups and civilians. Violent attacks have occurred in several areas of these provinces, including in and around Jayapura. There's a risk of more attacks.

On 23 February 2023, a riot broke out in Wamena, Papua Pegunungan, when a crowd attacked Indonesian security personnel following the arrest of two people accused of child kidnapping. 12 civilians and rioters were killed.

Violent attacks have occurred around the Freeport Mine in Papua Tengah.

Armed groups have:

• taken a New Zealand pilot hostage in Paro, Papua Pegunungan
• shot at aircraft, including commercial planes, at Beoga airport in Pupua Tengah province and Nop Goliat Dekai airport in Papua Pegunungan province. 
• killed people in attacks, including one Australian
• attacked vehicles using the road between Grasberg and Timika
• killed people in violent attacks in Puncak Jaya District, Papua Tengah
• more attacks are possible and could target infrastructure and national institutions.

A range of crimes, including violent crime, occur in Indonesia. Crimes can happen in popular tourist locations in Bali.

To protect yourself from crime:

• be aware of your surroundings
• be alert in crowds
• understand the potential crime risks

Theft, robbery  and bag and phone snatching have occurred. These crimes can sometimes involve violence. Opportunistic crime such as pickpocketing occurs.

Be careful of thieves:

• on motorcycles targeting pedestrians
• in upmarket shopping malls
• in crowded public transport
• at traffic lights targeting people in stopped cars
• at bars and nightclubs
• when entering accommodation, including villas in Bali

Keep bags and valuables out of sight in vehicles.

If you're travelling on foot, walk:

• on footpaths
• away from the curb
• with your bag held away from traffic

Sexual assault

If you're a victim of sexual assault :

• get immediate medical assistance. If you have any doubts about seeking medical assistance after a sexual assault, contact your nearest Australian Embassy or Consulate in Indonesia (see  Local contacts ) as quickly as possible.
• make a full statement to local police, in person, so they can conduct a criminal investigation. You may wish to seek consular help before you visit the police station. Contact your nearest Australian Embassy or Consulate (see  Local contacts ).

Local police can only investigate a crime after you've left Indonesia if you've reported it.

Your sworn statement, or statements by witnesses, can be used as evidence in criminal court proceedings.

You don't always need to be in Indonesia for trial. Neither do witnesses who live outside of Indonesia.

Counselling support

Should you wish to speak to a counsellor, you can call the 24-hour Consular Emergency Centre on +61 2 6261 3305 or contact your nearest Australian Embassy or Consulate (see  Local contacts ). They can connect you to counselling hotlines and services.

• Reducing the risk of sexual assault

Bars and nightclubs

Be alert in bars and nightclubs. Drink-spiking and snatching of valuables may occur if you're not alert.

Drinks may be contaminated with drugs or toxic substances. See  Health .

Don't leave your food or drinks unattended.

Never accept drinks, food, gum, cigarettes, vapes or e-cigarettes from people you've just met.

• Partying safely

Credit card and ATM fraud

Credit card, online banking and ATM fraud occurs in Indonesia.

Check your bank statements.

Make sure your bank doesn't block your cards. Tell your bank you'll be visiting Indonesia.

Never let your card out of your sight. This includes when you pay in restaurants.

Shield your PIN from sight.

Some vendors install hidden cameras and use card skimmers.

Don’t click on unknown links in WhatsApp or mobile phone text messages, particularly if your phone is linked to mobile banking.

Use ATMs at controlled and secure places, such as:

• shopping centres

Scams and confidence tricks

Beware of scams and confidence tricks.

Only exchange money at authorised money changers. Authorised money changers can also be found on the  Bali Foreign Exchange website . Unauthorised money changers have been known to scam foreign tourists in Bali and elsewhere.

All types of gambling are illegal in Indonesia.

Australians have lost large sums of money in card game scams run by organised gambling gangs, particularly in Bali. See Local laws

Some tourists have been robbed or planted with drugs after taking new acquaintances back to their hotel rooms. In some cases, their drinks were spiked.

Legal disputes over the purchase of real estate are common, including in Bali, involving:

• holiday clubs and resorts
• timeshare schemes

Before entering into an agreement or providing financial details:

• thoroughly research the proposal
• get legal advice and know your rights, especially before you sign any documents

Using taxis

Only use licensed official metered taxis. Crimes involving unregistered taxis include:

• taxis departing before the passenger can take their baggage from the vehicle
• taxi drivers robbing or temporarily holding passengers, including in urban areas
• taxi drivers forcing passengers to withdraw money at ATMs before releasing them

Lone female travellers are at higher risk of crime.

If you're in an incident involving a taxi, leave the taxi and the immediate area if it's safe to do so.

To protect yourself from overcharging and scams:

• only travel in licensed taxis with signage, a "taxi" roof sign and meters working
• ensure the driver's identification card is visible
• book via your phone, on an official taxi company mobile app, from inside an airport, or at stands at major hotels

See Travel .

Cyber security

You may be at risk of cyber-based threats during overseas travel to any country. Digital identity theft is a growing concern. Your devices and personal data can be compromised, especially if you're connecting to Wi-Fi, using or connecting to shared or public computers, or to Bluetooth.

Social media can also be risky in destinations where there are social or political tensions, or laws that may seem unreasonable by Australian standards. Travellers have been arrested for things they have said on social media. Don't comment on local or political events on your social media.

• Cyber security when travelling overseas

Kidnapping occurs across the world with political, ideological and criminal motives. Foreigners, including Australians, have been kidnapped overseas while travelling. Kidnaps can happen anywhere, anytime, including destinations that are typically at lower risk. 

On 7 February 2023, a New Zealand pilot was taken hostage by an armed group in Paro, Papua Pegunungan.

The Australian Government's longstanding policy is that it doesn't make payments or concessions to kidnappers.

Adventure activities

Many businesses don't follow safety and maintenance standards. This includes transport and tour operators, water sports providers, hotels, restaurants and shops.

It may affect adventure activities, such as:

• bungee jumping
• scuba diving and snorkelling 
• chairlift or gondola rides

In the past, Australians have been seriously injured or died while participating in adventure activities. If you require intensive care medical treatment, emergency surgery or medical evacuation. The Australian Government won't pay for these costs.

If you plan to do an adventure activity :

• check if your travel insurance policy covers it
• ask about safety, search and rescue procedures
• ask about and insist on minimum safety requirements
• always use available safety gear, such as life jackets or seatbelts
• check with your travel provider on vessel capacity limits before embarking on sea, land or air travel
• check weather and ocean conditions, and whether the vessel has had any mechanical issues, on the day and before continuing with water activities or sea travel
• check where the nearest medical facilities are

If proper safety equipment isn't available or you're unsure of the provider's safety or maintenance procedures, use another provider.

Trekking and climbing

Some mountain treks suit only experienced climbers. Travel with a guide and check the level of difficulty beforehand.

Many trekking options may be on or around an active volcano. Many of Indonesia's volcanoes are active and can erupt without warning. Volcanic and seismic activity may continue for some time. Adhere to exclusion zones around volcanoes, which can change at short notice, and follow the advice of local authorities. If you're planning to travel to an area near an active volcano, check with local authorities before climbing and check:

• Bureau of Meteorology  Volcanic Ash Advisory Centre  
• MAGMA Indonesia  (Bahasa Indonesia) for daily updates on status and alert levels
• National Disaster Management Authority (BNPB)  (Bahasa Indonesia)
• Global Disaster Alert and Coordination System

Swimming safety

People have drowned in coastal areas, including in Bali, due to rough seas, strong currents, or from swimming, snorkelling or scuba diving in areas where there is frequent passage of boats, resulting in collisions.

Local beach rescue services may not be of the same standard as in Australia.

Saltwater crocodiles are in rivers throughout Indonesia. Avoid swimming around river estuaries and seek local advice in other locations. 

If you plan to spend time in or on the water:

• regularly check weather reports as sea conditions can change rapidly
• take warnings seriously
• check media and local sources for information about potential dangers
• speak to your travel provider about safety equipment and weather conditions before continuing with planned activities
• take a friend or family member with you when you undertake swimming or water activities
• be careful when swimming, snorkelling or scuba diving near motor-powered boats or where there is frequent passage of boats
• ensure you have travel insurance and that your policy covers you for planned activities

Ensure you have travel insurance and that your policy covers you for planned activities.

Climate and natural disasters

Indonesia experiences natural disasters and severe weather , including:

• landslides and mudslides
• volcanic eruptions
• earthquakes
• storms resulting in turbulent sea conditions
• tsunamis and high wave events

If there's a natural disaster or severe weather:

• always carry your passport in a waterproof bag
• keep in contact with family and friends
• check the media and local sources for information
• don't undertake sea, land or air travel if it's not safe to do so
• Indonesian Meteorology, Climatology and Geophysics Agency (BMKG)  (English and Bahasa Indonesia)
• BMKG Multi-Hazard Early Warning System app  (English and Bahasa Indonesia) 

Floods and mudslides

Floods , landslides and mudslides occur regularly during the wet season from October to April, with some severe events resulting in injury, displacement, death or damaged infrastructure.

Heavy rains can cause significant flooding in urban areas, including the greater Jakarta region, causing disruption to transportation. Monitor the local media for updates.

Walking and driving in flooded areas can be dangerous. Flood waters may hide uncovered drainage ditches.

Volcanic activity may escalate with little or no notice, leading to flight disruptions and airport closures, including in surrounding provinces. Contact your airline for the latest flight information. 

There are 147 volcanoes in Indonesia. 76 of them are active volcanoes and could erupt at any time.

Volcanic alert levels and exclusion zones may rise quickly. You may be ordered to evacuate at short notice. Volcanic activity can disrupt domestic and international flights. There are 4 volcano alert levels in Indonesia; 1 - normal, 2 - advisory, 3 - watch, 4 - warning.

Before you travel to areas that are prone to volcanic activity, monitor media and ensure you read the Indonesian Government's latest advice on current volcanic activity, including:

• Volcanic Activity Report  by Indonesia's Multiplatform Application for Geohazard Mitigation and Assessment (MAGMA) (Bahasa Indonesia)
• Volcano Activity and Observatory Notices  (English and Bahasa Indonesia)
• MAGMA Indonesia Map of Latest Volcano Levels and Climate Information  (Bahasa Indonesia)
• Bureau of Meteorology's  Volcanic Ash Advisory Centre

If there's volcanic activity:

• avoid the area
• take official warnings seriously and adhere to exclusion zones
• follow the instructions and advice of local authorities
• follow evacuation orders
• read our advice on Volcanic eruptions while travelling

Volcanic ash can cause breathing difficulties. The risk is higher for people with chronic respiratory illnesses, including:

Recent and frequent volcanic activity has included:

• Mount Ile Lewetolok in East Nusa Tenggara (Nusa Tenggara Timur)
• Mount Lewotobi Laki Laki in East Flores Regency, Nusa Tenggara Timur
• Mount Marapi in West Sumatra
• Mount Anak Krakatau, to the south of Sumatra
• Mount Merapi, near Yogyakarta
• Mt Dukono in North Sulawesi
• Mount Semeru, near Malang, East Java
• Mount Agung in Bali
• Mount Sinabung in North Sumatra

Some trekking routes are on or near active volcanoes, including Mount Agung and Mount Batur in Bali, Mount Marapi in West Sumatra, Mount Merapi near Yogyakarta, Mount Rinjani in Lombok, Mount Bromo and Mount Ijen in East Java. See 'Trekking and climbing'.

If you're planning to travel to an area near an active volcano, make sure you have comprehensive travel insurance and check if any restrictions apply.

If a volcanic eruption occurs:

• make a backup plan in case you're affected
• contact your airline or travel insurer to confirm flight schedules and get help
• keep in touch with family and friends
• Learn more about  volcanic eruptions  (Geoscience Australia)
• See practical advice and information about  volcanic eruptions  (US CDC)
• See worldwide  volcanic activity reports  in real-time (GDACS)

Earthquakes

Indonesia is in an active earthquake region. It has a high level of earthquake activity, that sometimes triggers tsunamis.

There are approximately 4,000 earthquakes across Indonesia every year. Around 70 to 100 of these are over 5.5 magnitude.

Earthquakes can cause death, injury and significant damage to infrastructure.

Strong earthquakes can occur anywhere in Indonesia. They are less common in Kalimantan and south-west Sulawesi.

To stay safe during an earthquake:

• know the emergency plans at your accommodation
• take precautions to avoid exposure to debris and hazardous materials, including asbestos
• MAGMA Indonesia  (Bahasa Indonesia)
• Indonesia's Meteorology, Climatology and Geophysics Agency  (Bahasa Indonesia) or BMKG Multi-Hazard Early Warning System app (English and Indonesia)
• Indonesia's Centre for Volcanology and Geological Disaster Mitigation  (Bahasa Indonesia)
• US Federal Emergency Management Agency advice on what to do before, during and after an earthquake  (English)

Forest fires and smoke haze

During the dry season in April to November, widespread forest fires can cause smoke haze resulting in poor air quality across parts of Indonesia, particularly the Riau Islands, central Sumatra and Kalimantan.

Smoke haze could affect your health and travel plans.

Keep up to date with local information and seek medical advice on appropriate precautions.

• ASEAN Regional Haze Situation
• Smartraveller advice on Bushfires

Tsunamis and high wave events

The Indian and Pacific Oceans experience more frequent, large and destructive tsunamis than other parts of the world.

There are many large earthquakes along major tectonic plate boundaries and ocean trenches.

High wave events can happen throughout coastal regions and between islands. They're caused by strong weather conditions and storms.

If you plan to surf, undertake water activities or travel by sea, check local conditions regularly.

If there’s a tsunami or high wave event: 

• don't travel by sea if it's not safe to do so
• Indonesia Tsunami Early Warning Centre  issues warnings when a potential tsunami with significant impact is expected
• Indonesia's Meteorology, Climatology and Geophysics Agency  with the latest list of earthquakes with a magnitude greater than 5.0 on the Richter scale (Bahasa Indonesia) or  BMKG Multi-Hazard Early Warning System app  (English and Bahasa Indonesia)
• US Federal Emergency Management Agency page  on what to do before, during and after an earthquake

Piracy occurs in the coastal areas of Indonesia.

The  International Maritime Bureau (IMB)  issues weekly piracy reports.

If you decide to travel by boat in these regions:

• check  IMB piracy  reports
• get local advice
• arrange security measures
• Travelling by boat
• Going on a cruise
• International Maritime Bureau

Travel insurance

Get comprehensive travel insurance before you leave. 

Your policy needs to cover all overseas medical costs, including emergency treatment and medical evacuation. The Australian Government won't pay for these costs.

If you can't afford travel insurance, you can't afford to travel. This applies to everyone, no matter how healthy and fit you are.

If you're not insured, you may have to pay many thousands of dollars up-front for medical care.

Before you travel, confirm:

• what activities and care your policy covers
• that your insurance covers you for the whole time you'll be away, including on all forms of transport you plan to take
• whether it covers medical evacuation in the event of hospitalisation or injury
• any exclusions to your policy

Physical and mental health

Consider your physical and mental health before you travel, especially if you have an existing medical condition. 

See your doctor or travel clinic to:

• have a basic health check-up
• ask if your travel plans may affect your health
• plan any vaccinations you need

Do this at least 8 weeks before you leave.

If you have immediate concerns for your welfare or the welfare of another Australian, call the 24-hour Consular Emergency Centre on +61 2 6261 3305 or contact your  nearest Australian Embassy, High Commission or Consulate  to discuss counselling hotlines and services available in your location.

• General health advice
• Healthy holiday tips  (Healthdirect Australia)

Not all medication available over the counter or by prescription in Australia is available in other countries. Some may even be considered illegal or a controlled substance, even if prescribed by an Australian doctor.

Some drugs used to treat attention deficit hyperactivity disorder (ADHD) are illegal in Indonesia.

If you plan to bring over-the-counter or prescription medication, check if it's legal in Indonesia by contacting the  Indonesian Embassy in Canberra  well in advance of your planned travel. Take enough legal medicine for your trip and carry it in its original packaging. Purchasing prescription medication online in Indonesia without an Indonesian prescription is illegal. Ensure you provide a valid prescription from an Indonesian doctor before purchasing prescription medication and confirm that it's accepted by the seller prior to your purchase.

Carry a copy of your prescription and a letter from your doctor stating:

• what the medicine is
• your required dosage
• that it's for medical treatment or use

If you're caught with illegal medicine, you could face detention, fines or harsher penalties. You could face charges even if an Australian doctor prescribed the medication.

Ask the Indonesian Embassy in Canberra for advice before you travel.

Medicinal cannabis and cannabis-based products

Cannabis-based products such as cannabis oil and creams, hemp, CBD, THC, hash and edibles remain illegal in Indonesia, including for medicinal purposes. A medical prescription does not make it legal. If you take such products to Indonesia or purchase or use them in Indonesia, you can be arrested and face imprisonment, fines, deportation or the death penalty.

• Medications

Health Risks

Critical care for Australians who become seriously ill, including in Bali, is significantly below the standard available in Australia. Medical evacuation may not be possible.

The Australian Government cannot guarantee your access to hospitals and other health services in Indonesia. 

Medical evacuation to Australia for medical conditions, is possible but is very expensive and may not be covered by travel insurance. Check your policy before you travel.

Ban on sale of liquid/syrup medication

The Indonesian Ministry of Health (MoH) has advised local health workers and pharmacists to stop selling liquid/syrup medication, including commonly used medications containing paracetamol and cough syrups. MoH and the Indonesian Paediatrician Association (IDAI) received reports of a sharp increase in cases of Atypical Progressive Acute Kidney Injury (AKI) in children , especially under the age of 5 years.

Insect-borne illnesses

Insect-borne illnesses are common throughout the year.

To protect yourself from disease:

• research your destination
• ask locals for advice
• make sure your accommodation is mosquito-proof
• use insect repellent
• wear long, loose, light-coloured clothing

Dengue  occurs throughout Indonesia, including Bali, Jakarta and other major cities.

Dengue is common during the rainy season.

Australian health authorities have reported an increase in dengue infections in people returning from Bali in recent years.

Consult your travel doctor for further information on available vaccines and their suitability for your individual circumstances.

Zika virus  can occur in Indonesia.

Protect yourself from mosquito bites.

The  Australian Department of Health and Aged Care  advises pregnant women to:

• discuss any travel plans with their doctor
• consider deferring non-essential travel to affected areas

Malaria , including chloroquine-resistant strains, is widespread in rural areas, particularly in the provinces of Papua, Papua Pegunungan, Papua Tengah, Papua Selatan, Papua Barat Daya, Papua Barat, Maluku and Nusa Tenggara Timur. There is no malaria transmission in Jakarta.

• Consider taking medicine to prevent malaria.

Japanese encephalitis and filariasis

Japanese encephalitis  and  filariasis  occur in Indonesia, especially in rural agricultural areas.

Japanese encephalitis has been present in Australian travellers returning from Indonesia, including Bali.

Vaccination is recommended for certain groups of travellers. 

• Infectious diseases

Drink poisoning

People have been poisoned by alcoholic drinks contaminated with harmful substances, including methanol and arak (a traditional rice-based spirit). Locals and foreigners, including Australians, have died or become seriously ill from poisoned drinks.

Cases of drink poisoning have been reported in Bali and Lombok.

Contaminated drinks have included:

• local spirits
• spirit-based drinks, such as cocktails
• brand name alcohol

To protect yourself from drink poisoning:

• consider the risks when drinking alcoholic beverages
• be careful drinking cocktails and drinks made with spirits
• drink only at reputable licensed premises
• avoid home-made alcoholic drinks

Labels on bottles aren't always accurate.

Symptoms of methanol poisoning can be similar to drinking too much. However, they are usually stronger.

Symptoms of methanol poisoning include:

• vision problems

Vision problems may include:

• blindness, blurred or snowfield vision
• changes in colour perception
• difficulty looking at bright lights
• dilated pupils
• flashes of light
• tunnel vision

If you suspect that you or someone you're travelling with may have been poisoned, act quickly. Urgent medical attention could save your life or save you from permanent disability.

Report suspected cases of methanol poisoning to the Indonesian police.

Magic mushrooms

Don't consume magic mushrooms. They're illegal.

Australians have become sick or injured after taking magic mushrooms.

Australians have been in trouble with local police after taking magic mushrooms, particularly in Bali.

Magic mushrooms can cause major health problems, including:

• erratic behaviour
• severe hallucinations

Rabies is a risk throughout Indonesia, especially in:

• Nusa Tenggara Timur, including Labuan Bajo
• South Sulawesi
• West Kalimantan
• Nias, off the west coast of Sumatra

To protect yourself from rabies:

• avoid direct contact with dogs
• don't feed or pat animals
• avoid contact with other animals, including bats and monkeys.

Talk to your doctor about getting a pre-exposure rabies vaccination. 

If bitten or scratched by an animal:

• immediately use soap and water to wash the wound thoroughly for 15 minutes
• seek urgent medical attention.

Rabies treatment in Indonesia may be limited, including the rabies vaccine and immunoglobulin availability. If you're bitten, you may need to return to Australia or travel to another country for immediate treatment.

You're at risk of contracting rabies if you visit a market where live animals and fresh food are sold because:

• live rabies-positive dogs may be present
• rabies-positive dog meat may be sold as food

Selling dog meat for human consumption is a breach of government disease control regulations.

Avoid contact with monkeys, even in places where you're encouraged to interact with them. This includes:

• popular markets
• tourist destinations
• sanctuaries

Legionnaires' disease

Cases of Legionnaires' disease have been reported in people who have travelled to Bali. Travellers who are unwell with flu-like symptoms within 10 days of returning from Bali are advised to consult their GPs.

• Legionnaires' disease warning for Bali travellers  (Western Australian Government Department of Health) 
• Legionnaires’ disease  (Better Health Channel, Victorian Government Department of Health)
• Legionnaires' disease  (World Health Organization)

Cases of poliovirus (type 1) have been reported in the provinces of Papua, Papua Pegunungan, Papua Tengah and Papua Selatan. Poliovirus (type 2) cases have been reported in the provinces of Aceh, East, West and Central Java. There may be unreported cases in other provinces in Indonesia.

Ensure that you're vaccinated against polio.

• Factsheet on poliovirus types  (World Health Organization)
• Health emergencies information for Indonesia  (World Health Organization)

Periodic outbreaks of measles continue to be reported in Indonesia, including Bali.

You need 2 doses of vaccine 4 weeks apart to be fully vaccinated against measles.

If you have symptoms of measles, seek medical attention.

Measles is highly infectious. Call before attending a healthcare facility.

Nipah Virus and Yellow Fever

There are no cases of  Nipah virus  or  Yellow Fever  in Indonesia. You may be temperature checked on arrival at international and domestic airports. If you have fever symptoms, you may be referred to the airport clinic for further tests and asked to seek medical treatment. See your doctor or travel clinic before you travel to plan any vaccinations you need.

HIV/AIDS is a risk for travellers. Take steps to reduce your risk of exposure to the virus.

Other health risks

Waterborne, foodborne, parasitic and other infectious diseases are widespread. These include:

• tuberculosis

Serious outbreaks sometimes occur.

To protect yourself from illness:

• boil drinking water or drink bottled water
• avoid ice cubes
• avoid raw food, such as salads

To minimise the risk of food poisoning, only eat meat from reputable suppliers.

Seek urgent medical attention if you suspect food poisoning or have a fever or diarrhoea.

Seafood toxins

You can become sick from naturally occurring seafood toxins, including:

• ciguatera fish poisoning
• scombroid (histamine fish poisoning)
• toxins in shellfish

Avoid temporary black henna tattoos. The dye often causes serious skin reactions.

Before you get any tattoo, check the hygiene and safety of your tattoo provider.

Medical care

Medical facilities.

The standard of medical facilities in Indonesia is generally lower than Australia. Many regional hospitals only provide basic facilities.

Hospitals expect families to provide support to patients, including all financial support.

Psychiatric and psychological services are limited in Indonesia. Hospital staff may use physical restraints on patients.

When diving in Indonesia, there is a risk that you may experience decompression illness. An illness may occur when a diver ascends to the water surface too quickly and may have severe consequences. Understand the risks before you dive. 

Decompression chambers are available in various areas, including the following locations:

• Bali's Sanglah General Hospital
• Siloam Hospital in Labuan Bajo
• Hospitals in Jakarta, Balikpapan, Bintan, Medan, Makassar, Raja Ampat (Waisai), Maluku, Tual and Manado near popular dive sites 

Before admitting patients, hospitals usually need:

• guarantee of payment from the patient or their next of kin (family or friend)
• confirmation of medical insurance
• deposit payment 

There's no reciprocal healthcare agreement between Australia and Indonesia. 

The Australian Government cannot provide guarantee of payment, confirmation of medical insurance or a deposit payment for services.

If you become seriously ill or injured, you may need to be evacuated to a place with better care. Medical evacuation can be very expensive. Check your insurance policy before you travel. The Australian Government won't pay for these costs. It's best to check with your travel provider on the location and functionality of decompression chambers and other medical facilities available in the area before undertaking remote travel.

You're subject to all local laws and penalties, including those that may appear harsh by Australian standards. Research local laws before travelling.

Indonesian Parliament has passed revisions to its criminal code, which includes penalties for cohabitation and sex outside of marriage. These revisions will not come into force until January 2026.

Indonesia has signed into law revisions to the Electronic and Information Transactions Law (ITE Law). Tough penalties apply for defamation, hate speech, spreading hoaxes and uploading immoral content to the Internet. The law applies both within and outside Indonesia.

If you're arrested or jailed, the Australian Government will do what it can to help you under our Consular Services Charter . But we can't get you out of trouble or out of jail.

• Arrested or jailed

Penalties for drug offences are severe. They include the death penalty.

You may face heavy fines or jail for consuming or possessing even small amounts of drugs, including marijuana. Cannabis-based products such as cannabis oil and cream, hemp, CBD, THC, hash and edibles remain illegal in Indonesia, including for medicinal purposes. A medical prescription does not make it legal. If you take such products to Indonesia or purchase or use them in Indonesia, you can be arrested and face imprisonment, fines, deportation or the death penalty.

Some prescription medications that are available in Australia are illegal in Indonesia. Purchasing prescription medication online or over the counter in Indonesia without an Indonesian prescription is illegal. Ensure you provide a valid prescription from an Indonesian doctor before purchasing prescription medication and confirm that it's accepted by the seller before your purchase.

Magic mushrooms are illegal. Indonesian police work to prevent their distribution.

Police target illegal drug use and possession across Indonesia. Police often target popular places and venues in Bali, Lombok and Jakarta.

• Carrying or using drugs

Local labour laws can change at short notice. This can affect expatriate workers.

Under Indonesian law, you must always carry identification. For example, your:

• Australian passport; and
• Resident's Stay Permit (if applicable)

Gambling is illegal.

Property laws are strict, seek legal advice before acquiring property in Indonesia.

It's sometimes illegal to take photographs in Indonesia. Obey signs banning photography. If in doubt, get advice from local officials. See Safety .

Australian laws

Some Australian criminal laws still apply when you're overseas. If you break these laws, you may face prosecution in Australia.

• Staying within the law and respecting customs

Local customs

Standards of dress and behaviour are conservative in many parts of Indonesia. Take care not to offend.

Find out what customs apply at your destination.

If in doubt, seek local advice.

LGBTQIA+ information

Same-sex relationships are legal in Indonesia, except in the province of Aceh. Same-sex relationships in Aceh may attract corporal punishment. Visible displays of same sex relationships could draw unwanted attention.

Some laws and regulations can be applied in a way that discriminates against the LGBTI community, including for pornography and prostitution.

• Advice for LGBTI travellers

The Islamic holiday month of Ramadan  is observed in Indonesia. Respect religious and cultural customs and laws at this time.

During Ramadan, eating, drinking and smoking may be illegal in public during this time. If you're not fasting, avoid these activities around people who are. Seek local advice to avoid offence and follow the advice of local authorities.

Explore our Ramadan page to learn more, including dates for Ramadan.

Aceh is governed as a special territory, not a province, and has a degree of special autonomy.

Some aspects of sharia law are upheld. This includes regulations and punishments that don't apply in other parts of Indonesia.

Local sharia police enforce sharia law.

Sharia law applies to anyone in Aceh, including:

• foreigners (expats and travellers)
• non-Muslims

Sharia law doesn't allow:

• drinking alcohol
• prostitution
• same-sex relationships
• extra-marital sex
• co-habitation before marriage

It also requires a conservative standard of dress.

Learn about the laws in Aceh. If in doubt, seek local advice.

Dual citizenship

Indonesia doesn't allow dual nationality for adults, and you may be prosecuted by Immigration authorities should you be found to hold valid passports of two nationalities. If you entered Indonesia on your non-Australian citizenship passport, Indonesian Immigration will require you to exit Indonesia on that nationality's passport.

A child of Indonesian and Australian parents can maintain citizenship of both countries until the age of 18 years. Before a dual Australian-Indonesian citizen minor travels from Indonesia, additional identity documentation may be required from Indonesian Immigration. Check with Indonesian Immigration or the  Indonesian Embassy in Canberra  well in advance of your planned travel.

• Embassy and Consulate of Indonesia
• Information on limited dual citizenship
• Dual nationals

Visas and border measures

Every country or territory decides who can enter or leave through its borders. For specific information about the evidence you'll need to enter a foreign destination, check with the nearest embassy, consulate or immigration department of the destination you're entering. 

Bali Tourism Levy

The Bali Provincial Government has introduced a new tourist levy of IDR 150,000 per person to foreign tourists entering Bali. The tourist levy is separate from the e-Visa on Arrival or the Visa on Arrival. Cashless payments can be made online prior to travel or on arrival at designated payment counters at Bali's airport and seaport. Exemption from payment of the levy applies to transit passengers and certain visa holders. See the Bali Provincial Government's  official website and FAQs for further information.

e-Visa on Arrival and Visa on Arrival

You can  apply for an e-Visa on Arrival (e-VOA)  no later than 48 hours prior to travelling to Indonesia if you are travelling for tourism, business meetings, purchasing goods or transiting only. Check the e-VOA requirements from Indonesian Immigration before applying.

You can still apply for a regular Visa on Arrival (VOA) at certain international airports, seaports and land crossings, including Jakarta, Bali, Surabaya, Makassar, Lombok, Batam, Medan, Manado, Aceh, Padang, Tanjung Pinang and Yogyakarta, if you do not apply for an e-VOA at least 48 hours in advance of your travel to Indonesia.

The e-VOA or VOA can be used for tourism, official government duties, business meetings, or to transit through Indonesia. You cannot transit in Indonesia without an e-VOA or VOA.

Additional requirements apply if you are travelling on government duties.

For the latest list of entry points for the e-VOA or VOA, refer to the  Directorate General of Immigration's list of land border crossings, international airports, and international seaports .

The e-VOA and VOA cost IDR 500,000 (approximately $A 50), with the e-VOA charging a small online processing fee.

For the VOA, some airports, including Jakarta's international airport, are only accepting cash payment. Card payment facilities are available at Bali's international airport. ATM facilities may be in high demand. Be prepared to pay in cash if required. 

The visa is valid for a 30 day stay and can be extended once (for a maximum of 30 days) by applying at an immigration office within Indonesia. Ensure you extend your visa within the initial 30 days to avoid an overstay fine and deportation.

To apply for a regular VOA, you must show:

• your ordinary (non-emergency) passport with at least 6 months of validity from the date you plan to enter (we also recommend having at least 6 months passport validity from the date you plan to leave Indonesia, to avoid any issues for your departure or onward travel) 
• a return flight booking to Australia or onward flight booking to another country

Contact your travel agent, airline, or your nearest  Embassy or Consulate of Indonesia  for details.

Other visas

If you're entering Indonesia from a port or airport that does not issue a visa on arrival, or you're visiting Indonesia for a purpose not allowed under the e-VOA or VOA conditions, you must apply for a visa in advance of travel. Check the  Indonesian Immigration  website for further information, or contact your nearest  Embassy or Consulate of Indonesia .

Overstaying your permit may result in fines, detention and/or deportation.

• check your visa and permit, and contact the Directorate General of Immigration (DGI) for advice specific to your needs
• if you use an agent to extend your visa or stay permit, use only reputable companies
• if you have specific enquiries on visas or stay permits, contact DGI's Customer Service team via WhatsApp on +62 821 1295 3298

Entry and exit conditions can change at short notice. Contact the nearest Embassy or Consulate for details about visas, currency, customs and entry rules.

You can't work or conduct research in Indonesia unless you have the appropriate visa. Fines of IDR1,000,000 (approx. $A 100) per day apply for the maximum 60 day overstay period.

If you breach Indonesian immigration regulations, you may face:

• deportation
• re-entry bans

You may not be allowed to enter Indonesia if you have a criminal record. This is regardless of how long ago the offence took place. If you're concerned, contact an Embassy or Consulate of Indonesia before you travel.

Indonesian Immigration and visa decisions are final. The Australian Government can't help you.

• Embassy or Consulate of Indonesia

Border measures

You'll be required to complete an  e-customs declaration for arrival . You can complete this within 3 days of departure to Indonesia.

Check entry requirements with your travel provider or the nearest  Embassy or Consulate of Indonesia  before you travel.

You may be temperature checked on arrival at international and domestic airports. If you have fever symptoms, you may be referred to the airport clinic for further tests and asked to seek medical treatment. See your doctor or travel clinic before you travel to plan any vaccinations you need.

Departure from Indonesia

Indonesia, including Bali, currently has an outbreak of foot-and-mouth disease affecting animals. In preparing to travel to Australia, read Smartraveller's advice on  biosecurity and border controls . Measures include cleaning dirty shoes, clothing or equipment before boarding your flight to Australia and not packing meat or dairy products. On your Incoming Passenger Declaration, you must declare any meat, dairy or animal products and any of your travel in rural areas or near animals (e.g., farms, zoos, markets).

Other formalities

If you're staying in a private residence, not a hotel, register when you arrive with both:

• the local Rukun Tetangga Office
• local police

If you plan to be in Indonesia for more than 30 days:

• register with the local immigration office
• make sure you have the right visa
• Embassy of Indonesia in Canberra

Indonesia won't let you enter unless your passport is valid for 6 months after you plan to leave Indonesia. This can apply even if you're just transiting or stopping over. You can end up stranded or returned back to your previous port overseas at your own cost, if your passport is not valid for more than 6 months from the date you enter and the date you plan to leave Indonesia.

Indonesia does not accept entry with an emergency passport, even if it is valid for more than 6 months. Ensure you enter Indonesia on a valid ordinary, official, or diplomatic passport.

Some foreign governments and airlines apply these rules inconsistently. Travellers can receive conflicting advice from different sources.

The Australian Government does not set these rules. Check your passport's expiry date before you travel. If you're not sure it'll be valid for long enough, consider getting a new passport .

Lost or stolen passport

Your passport is a valuable document. It's attractive to people who may try to use your identity to commit crimes.

Some people may try to trick you into giving them your passport. Always keep it in a safe place.

If your passport is lost or stolen, tell the Australian Government as soon as possible:

• In Australia, contact the Australian Passport Information Service .
• If you're overseas, contact the nearest Australian Embassy, Consulate or High Commission.

Damaged Passports

Indonesian authorities have strict standards for damaged passports, and travellers have been refused entry into Indonesia with a damaged passport. Normal wear and tear, including water damage, minor tears or rips to the pages, can be considered damaged. 

It's important that:

• there are no tears or cuts in the passport pages, especially the photo page
• everything on the photo page is legible and clear
• there are no marks across your photo or in the Machine Readable Zone (MRZ) on the photo page
• no pages have been removed
• there is no alteration or tampering

If you're not sure about the condition of your passport, call the Australian Passport Office on 131 232 or contact your nearest  Australian embassy or consulate overseas . We may need to see your passport to assess it.

• Passport Services  
• Damaged and faulty passports  
• Using and protecting your passport  

Passport with ‘X’ gender identifier

Although Australian passports comply with international standards for sex and gender, we can’t guarantee that a passport showing 'X' in the sex field will be accepted for entry or transit by another country. Contact the nearest embassy, high commission or consulate of your destination  before you arrive at the border to confirm if authorities will accept passports with 'X' gender markers.

More information: 

• LGBTQIA+ travellers

The local currency is the Indonesian Rupiah (IDR).

Declare cash in excess of IDR100,000,000 or equivalent when you arrive and leave. This covers all forms of currency, not only cash.

IDR100,000,000 is worth about $A10,000.

Local travel

Travel permits.

You may need a travel permit or Surat Keterangan Jalan to travel to some areas of the Papua provinces.

Check if you need a permit with the nearest  Embassy or Consulate of Indonesia  or with your travel provider.

Mobile Phone Reception and Wi-Fi

Mobile phone reception and Wi-Fi are not always available, including in remote areas and some resort islands. 

If you plan to stay in Indonesia for more than 90 days and would like to use your mobile phone purchased overseas, you'll need to register your mobile phone IMEI number with  Indonesian Customs  within the first 60 days of your stay. 

If you plan to stay in Indonesia for less than 90 days, you can visit the local cellular operator/provider booth at the airport to get an access period to use the Indonesian cellular network, which is only valid for 90 days and includes data roaming.

A customs payment may be required, or a tourist SIM card can be purchased for short-term stays. You can use Wi-Fi networks without registration.

To stay in communication and avoid mobile service interruptions: 

• check mobile coverage with your service provider
• register your mobile device with  Indonesian Customs  on arrival if you plan to connect to the mobile network 

Driving permit

To drive in Indonesia, you need either:

• an Indonesian licence
• an International Driving Permit (IDP)

Check that your licence or permit is appropriate for the type of vehicle you're driving.

Your Australian licence isn't enough.

Your travel insurer will deny any claims you make if:

• you're unlicensed
• you don't hold the correct class of licence

Road travel

Traffic can be extremely congested.

Road users are often unpredictable or undisciplined.

You're more likely to be killed in a motor vehicle accident in Indonesia than in Australia. Drive defensively. Some traffic incidents can escalate into violent disputes quickly.

Consider hiring a taxi or a driver who is familiar with local roads and traffic conditions.

• Driving or riding

Motorcycles

Motorcycle accidents have killed and injured foreigners, including Australians. This includes in tourist areas, particularly Bali, Lombok and the Gili Islands.

If you're riding a motorbike and there's an accident, you'll often be assumed to be at fault. You may be expected to compensate all parties.

If you hire a motorbike:

• make sure your insurance policy covers you
• check if any policy restrictions apply, for example if you're not licensed to ride a motorcycle in Australia

Always wear a helmet.

Public transport

Buses, trains and the metro rail can be crowded, particularly:

• around public holidays
• during peak commute times

Safety standards may not be observed.

• Transport and getting around safely

Only use licensed official metered taxis. 

• only travel in licensed taxis with signage, a "taxi" roof sign and meters
• book via phone or an official taxi company mobile app

You can book licensed official metered taxis

• on the taxi company's official mobile app
• from inside airports
• at stands at major hotels

Unofficial operators can have taxis that look similar to those run by reputable companies. Make sure the taxi meter is working before you get into the taxi. 

See  Safety .

Rail travel

Inter-city rail networks operate on the islands of Java, Sumatra and Sulawesi.

Commuter trains operate in Java, including Jakarta.

Trains can be crowded, particularly:

• during peak commuter times

Travel between islands

Travel by ferry or boat can be dangerous.

Passenger and luggage limits aren't always observed.

Equipment may not be properly maintained, and they may not have GPS or emergency communications equipment.

There may not be enough life jackets. It's unlikely that the crew will have life jackets for children.

In March 2024, a ferry sank in the Thousand Islands off the coast of Jakarta, resulting in one death, and a liveaboard boat caught fire and sank in Raja Ampat, Papua Barat Daya, requiring several passengers to be rescued.

In August 2023, two crew died after a boat carrying passengers sank in the Banyak Islands, Aceh, and three people went missing after a ship sank in the Thousand Islands off the coast of Jakarta.

In July 2023, 15 people died after a ferry sank off Sulawesi Island.

In January 2023, 23 passengers and 6 crew were rescued after an inter-island ferry sank while returning from Nusa Penida to Sanur Beach, Bali.

In May 2022, 19 people died after a ferry sank in the Makassar Strait.

In June 2018, a ferry sank on Lake Toba in Sumatra and 100s of people died.

If you plan to travel by sea between islands:

• make sure any ferry or boat you board has appropriate safety equipment, GPS and communication equipment, and life jackets
• wear a life jacket at all times
• take enough life jackets for all children travelling with you
• ask your tour operator or crew about safety standards before you travel
• check sea, weather conditions and forecasts before embarking on boat or ferry travel, and delay travel if conditions are not safe

If appropriate safety equipment isn't available, use another provider.

Avoid travelling by water after dark unless the vessel is properly equipped. Avoid travel during wet weather or storms.

DFAT doesn't provide information on the safety of individual commercial airlines or flight paths.

Check Indonesia's air safety profile with the Aviation Safety Network.

The European Union (EU) has published a list of airlines that have operating bans or restrictions within the EU. See the  EU list of banned airlines .

Australian travellers should make their own decisions on which airlines to travel with.

Emergencies

Depending on what you need, contact your:

• family and friends
• travel agent
• insurance provider

Search and rescue services

Medical emergencies and ambulance.

SMS 1717 for Jakarta Police

Police Stations in Bali

Refer to the Bali Tourism Board’s list of  police stations in Bali

Always get a police report when you report a crime.

Your insurer should have a 24-hour emergency number.

Consular contacts

Read the Consular Services Charter for what the Australian Government can and can't do to help you overseas.

Australian Embassy, Jakarta 

Jalan Patra Kuningan Raya Kav. 1-4 Jakarta Selatan 12950

Phone: (+62 21) 2550 5555 Email: [email protected] Website: indonesia.embassy.gov.au Facebook: Australian Embassy Jakarta, Indonesia X: @DubesAustralia Instagram: @KeDubesAustralia

Make an appointment online or call (+62 21) 2550 5500 or (+62 21) 2550 5555.

Australian Consulate-General, Bali

Jalan Tantular 32 Renon Denpasar Bali 80234

Phone: (+62 361) 2000 100 Email: [email protected] Website: bali.indonesia.embassy.gov.au X: @KonJenBali Instagram:  @konjenbali

Australian Consulate-General, Makassar

Wisma Kalla Lt. 7 Jalan Dr Sam Ratulangi No. 8 Makassar South Sulawesi 90125

Phone: (+62 411) 366 4100 Email: [email protected] Website: makassar.consulate.gov.au Facebook: Australian Consulate-General, Makassar, Sulawesi X: @KonJenMakassar Instagram:  @konjenmakassar

Australian Consulate-General, Surabaya

Level 3 ESA Sampoerna Center Jl. Dokter.Ir. H. Soekarno No. 198 Klampis Ngasem, Sukolilo, Surabaya

Phone: (+62 31) 9920 3200 Email: [email protected] Website: surabaya.consulate.gov.au Instagram: @KonJenSurabaya

Check the websites for details about opening hours and any temporary closures.

24-hour Consular Emergency Centre

In a consular emergency, if you can't contact an embassy, call the 24-hour Consular Emergency Centre on:

• +61 2 6261 3305 from overseas
• 1300 555 135 in Australia

Travelling to Indonesia?

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Qantas Premier Credit Card

Who is the credit provider and issuer of Qantas Premier credit cards?

Why choose a Qantas Premier credit card?

How long does the application process take?

Can I transfer a balance from another credit card?

Who can apply for a Qantas Premier credit card?

Can I add an additional cardholder?

What’s the difference between the Qantas Premier Everyday, the Qantas Premier Platinum and the Qantas Premier Titanium card?

Can I have a Qantas Premier Platinum, Qantas Premier Titanium and Qantas Premier Everyday card?

How do I apply for a Qantas Premier credit card?

How do I remove an additional cardholder from my account?

How do I reduce the size of an image I need to upload?

Change my product

Can I still spend on my current credit card whilst my new one arrives?

Am I eligible for any sign up bonus Qantas Points when changing Qantas Premier credit cards?

What happens to any additional cardholders that are currently on my credit card?

How long will it take for a change of Qantas Premier credit card to be processed?

What will happen to any periodic payments I have set up on my card?

What will happen to the annual fees when my product change is approved?

What happens to the benefits on my card?

How can I change my Qantas Premier credit card account?

What happens to the statements from my old credit card?

Features and rewards

What travel insurance cover is included with my card?

What is ‘Get away interest free for 6 months’?

When will I receive my Lounge Invitations?

How many Qantas Premier Titanium flights discounts do I get a year?

Where can I use my Qantas Premier credit card?

Do bonus Status Credits expire?

How can I book a flight to earn bonus Status Credits?

How do I link my Lounge Invitations to a flight?

How many Qantas Points will I earn on purchases?

When will I receive my bonus Qantas Points?

What services are provided by the Qantas Premier Concierge?

How can I view the bonus Status Credits I’ve earned on my account?

Is there an interest-free period on my account?

What extended level of coverage does my Qantas Premier Titanium credit card provide?

If I cancel my booking, am I eligible for another Qantas Premier Titanium flight discount this year?

How do I make a travel insurance claim?

How can I use my Qantas Premier Titanium metal card for contactless payments?

What flights are eligible to earn bonus Status Credits?

Can I earn bonus Status Credits on Classic Reward bookings?

Which transactions will earn Qantas Points?

Can I use Points Plus Pay to book my flights and earn bonus Status Credits?

Do bonus Status Credits count towards Lifetime Membership tiers?

How long are my Lounge Invitations active for?

How do I claim any missing bonus Status Credits?

Can bonus Status Credit help me acquire or maintain Platinum One membership status?

How can I change my booking made using my Qantas Premier Titanium flight discount?

How do I order from Qantas Wine?

How do I sign up for my complimentary Qantas Wine Premium Membership from my Qantas Premier Titanium credit card?

How do I book discounted companion fares?

Can I book a multi-city flight using my Qantas Premier Titanium flight discount?

Where can I redeem my Lounge Invitations?

Can I share my Lounge Invitations with a person I’m travelling with?

How do I book a flight with my Qantas Premier Titanium flight discount?

My flight was cancelled, and I was moved to another flight, how do I claim my missing bonus Status Credits?

Complimentary Travel Insurance

Personal Baggage, Valuables, Money and Travel Documents

Trip Cancellation and Amendment

Pre-existing Medical Conditions

Other Questions

Eligibility for Cover under the policy

Overseas Medical Expenses

Rates and fees

What interest rates apply?

What fees apply and when are they charged?

Balance Transfers

How can I get the most out of my Balance Transfer?

If I have Balance Transfers at different rates, which one does my credit card payments get applied to first?

What is a Balance Transfer?

What are the benefits of closing my other credit cards after a Balance Transfer?

How does a Balance Transfer work?

How does a Balance Transfer affect the interest charged on my account?

Managing your account

How do I report suspicious transactions?

How do I activate my card?

How can I pay bills with my card?

How do I decrease my credit limit?

How do I increase my credit limit?

How can I unsubscribe from marketing emails?

What should I do if my card is lost or stolen?

Why do I need to enter a password to access certain features?

How are my monthly repayments calculated?

How can I withdraw cash from my account?

Can I choose my own card PIN?

What format is the transactions file in?

How can I pay my credit card bill?

Where can I find my statements?

How can I manage my Qantas Premier account?

Will my replacement card have the same card number and PIN number?

How do I close my account?

How do I update my address or personal details?

How far back can I download my transactions?

How do I download my transactions?

How do I dispute a charge on my Premier credit card?

How are payments allocated if I have additional cardholders?

Cancelling a recurring payment

What is Apple Pay?

How does the Apple Pay experience compare to using my plastic card?

Which Qantas Premier products can be used with Apple Pay?

What do I need before I can start using Apple Pay?

Which devices are compatible with Apple Pay?

How do I set up my Qantas Premier card on Apple Pay?

How do I set my Qantas Premier card as the default card in Apple Pay?

Can I add the same card to more than one device using Apple Pay?

How do I remove my card from Apple Pay?

The card image I see in Apple Pay does not match my physical card. Is there an issue with my Apple Pay set up?

Can I add more than one card on Apple Pay?

Where can I use Apple Pay?

How do I make an in-store purchase with Apple Pay?

Do I need to have an active internet connection for Apple Pay to work?

Will I need to enter my card PIN?

Why was my request to add my card to Apple Pay declined?

How much of my credit card available limit can I access when using Apple Pay?

How can I reverse a transaction made using Apple Pay?

How do I return a purchase if I used Apple Pay to make the payment?

How can I keep track of purchases I’ve made with Apple Pay?

How do I dispute a purchase made with Apple Pay?

Can I use Apple Pay overseas?

Can I use Apple Pay at ATMs?

Is Apple Pay secure?

What is a Device Account Number?

What should I do if my device is lost or stolen?

Does Apple Pay have access to my credit card account?

If my device is formatted or jailbroken, will my Apple Pay information remain on it?

Will I continue to enjoy the features and benefits of my Qantas Premier credit card, including points earn, when I use it for payment with Apple Pay?

What should I do if I lose my card and I’m issued a replacement card?

What should I do if my card expires and I’m issued a renewed card?

Can I continue to use my physical card if I disable Apple Pay or remove my digital card from Apple Pay?

If I switch devices, do I need to set up my card in Apple Pay all over again?

If my device is formatted or jailbroken, will my Google Pay information remain on it?

What is Google Pay and Google Wallet?

Can I use Google Pay overseas?

Can I add more than one card to Google Wallet?

How do I make a purchase using my Qantas Premier Card in apps and websites?

How much of my credit card available limit can I access when using Google Pay?

How do I return a purchase if I used Google Pay to make the payment?

Can Additional Cardholders add their cards to Google Wallet?

Will I need to enter my card PIN with Google Pay?

How can I keep track of purchases I’ve made with Google Pay?

Can I add the same card to more than one device?

How do I remove my card from Google Wallet?

How do I make a purchase using my Qantas Premier card in-store?

Can I continue to use my physical card if I disable Google Pay or remove my digital card from Google Pay?

If I switch devices, do I need to set up my card in Google Pay again?

How do I reverse or dispute a Google Pay transaction?

Will I continue to enjoy the same features and benefits of my Qantas Premier credit card, including points earn, when I use it for payment with Google Pay?

Do I need to have an active internet connection for Google Pay to work?

Does Google Wallet or Google Pay have access to my credit card account?

What happens if there are fraudulent transactions made using Google Pay?

What should I do if I lose my card, or my card expires and I'm issued a replacement card?

What happens if my device is lost or stolen?

Why was my request to add my card to Google Wallet declined?

Whom can I talk to for further help with Google Pay?

Which Qantas Premier credit cards can be used with Google Pay?

How do I set my Qantas Premier Card as the default card in Google Wallet?

Where can I use Google Pay?

How do I set up Google Pay and add my Qantas Premier card?

Are Google Wallet and Google Pay secure?

Which devices are compatible with Google Pay?

Instalment Plans

Can I change the term of my Instalment Plan?

How will my repayments be applied to my card?

Can I have more than one Instalment Plan?

How do I make the monthly instalment repayment?

Who can create an Instalment Plan on my card?

Does an Instalment Plan earn Qantas Points?

What happens if I return a purchase that was converted into a Statement Instalment Plan?

How do instalment plan(s) appear on my statement?

How can I track my instalment plan?

Can I pay more than my monthly instalment amount?

Why am I not eligible for a Cash Instalment Plan?

Is the instalment plan amount part of my existing credit limit?

When will I be charged my first monthly instalment?

Can I pay off my instalment plan early?

Will I be able to set up a Statement Instalment Plan if I have a direct debit set up?

What is a Statement Instalment Plan?

Will an instalment plan affect my interest-free days on my purchases?

Is there a fee to set up an instalment plan?

What happens if I miss paying the initial interest charge or monthly instalment repayment by the Payment Due Date?

Open Banking

What is Open Banking?

What information can be shared with Accredited Data Recipients (ADRs)?

How does data sharing work?

Can any institution request access to my data?

Where can I find out more about the Consumer Data Right legislation?

Financial difficulty

What if I’m finding it hard to meet my Qantas Premier credit card repayments?

Loss of a loved one

How can I tell which emails are genuine?

What do I do if I receive a suspicious phone call?

How does Qantas Money protect my Qantas Premier account?

How does Qantas Money protect my financial data?

How can I protect myself online?

What are some scams I need to be aware of?

Customer Support and Complaints

Accessibility and Disability Support - Qantas Premier credit card

Managing your cash flow during COVID-19

Family and Domestic Violence

Coronavirus update

How do I lodge a complaint relating to my Qantas Premier Credit Card?

Qantas Pay Card

Changes to Qantas Travel Money

Why is Qantas Travel Money changing to Qantas Pay?

Does my existing Qantas Travel Money card still work?

How do I join and get a Qantas Pay card?

How do I access my Qantas Travel Money account after 21 May?

Will I still earn points with Qantas Pay?

Can I use my Qantas Travel Money card as my Qantas Frequent Flyer membership card?

Can I activate my Qantas Travel Money replacement card after 21 May?

Can I activate my Qantas Travel Money card for the first time

What is changing for the Qantas Frequent Flyer membership card?

How can I access my Qantas Frequent Flyer number?

How can I access and set my Qantas Pay card PIN?

Does Qantas Pay have a digital card?

Can I schedule recurring currency loads from my nominated bank?

General information

Which currencies are available on Qantas Pay?

Who's eligible for Qantas Pay?

Is Qantas Pay a credit card or a debit card?

Does this mean that Qantas is now also a bank?

What are the benefits of Qantas Pay?

Apply and activate

How do I sign up for Qantas Pay

How do I activate my Qantas Pay card?

Will a credit check be conducted when I sign up for Qantas Pay?

Can I sign up for Qantas Pay if I have a foreign passport?

How do I use Qantas Pay?

What if the details on the Qantas Pay identity verification form are incorrect?

What if I don’t have an Australian Passport or an Australian Driver’s Licence?

What do I do if I’m unable to sign up for Qantas Pay online?

I’ve forgotten my Qantas Pay card PIN, how do I retrieve it?

What if my PIN is blocked at an ATM or in-store?

How do I set my Qantas Pay card pin?

Is my Qantas Pay card PIN different to my Qantas Frequent Flyer PIN?

How do I change my PIN?

Rates, fees and limits

What exchange rate applies to Qantas Pay?

What fees apply to Qantas Pay?

What limits apply to Qantas Pay?

Do fees apply if I don’t have the local currency on my card?

What should I do if my card is expired?

What happens if I make a purchase in a foreign currency and I don’t have enough money in that currency on my card?

Can I arrange a back-up or secondary card?

How do I cash out remaining funds on the Qantas Pay card?

How do I transfer between currencies on the Qantas Pay card?

What is a pre-authorisation?

Does the card come with Mastercard Contactless?

Do I get a line of credit or overdraft with Qantas Pay?

When to use

Where can I use Qantas Pay?

Can I use Qantas Pay if the local currency isn’t available?

Can I use my Qantas Pay card at a hotel or on a cruise?

Can Qantas Pay be used for Qantas in-flight duty free purchases?

Can I use Qantas Pay to pay for flights at qantas.com?

Using overseas

Is there anything I need to do before I go overseas?

Do i press cheque, savings or credit when i make a purchase or withdraw cash using qantas pay, can i view my qantas pay balances at overseas atms, what should i do with my card when i return from overseas, what will happen if the local currency isn’t available to load on qantas pay, should i pay in australian dollars instead of the local currency when i’m overseas, are there any countries where the qantas pay card won’t work, i’m overseas and my qantas pay card isn’t working.

Transactions

Why has a transaction declined when I have enough funds on the card to complete the purchase?

Why would an online transaction be declined if I have enough money to complete the purchase on the card?

How long do load transactions take to appear in my account?

Contact Information

Accessibility and Disability Support - Qantas Pay

What should I do if my card is lost, stolen or damaged?

How do I lodge a complaint relating to my Qantas Pay card?

Qantas Money App

Understanding your PINs and Passwords

Can I use my fingerprint to log in?

The app doesn’t recognise my fingerprint

What if I’ve forgotten my passcode?

How do I log out?

Managing your finances

Why use the Qantas Money app?

Connecting accounts

How do I delete an account?

What does ‘pending’ mean?

I can’t see my transactions

I can’t find my bank in the list

Can I transfer money using the app?

Is it OK to enter my online banking login details?

How do I add a new account with a connected financial institution?

What type of accounts can I connect?

Why is the transaction date different to the date I made the transaction?

When are my balances and transactions updated?

Transaction categories

How are my transactions categorised?

What happens to my categories if I delete an account?

Are my categories applied to past transactions?

Notifications

What are notifications?

What kind of notifications can I set up?

How do I receive notifications?

Is there a cost for receiving notifications?

How do I set up notifications?

Can I delete or change my notifications?

Will I receive notifications if I’m not connected to the internet (e.g. Wi-Fi, 4G, etc)?

Can I view notifications I’ve previously received?

Why do I need to turn on my App Notifications settings?

Why can I see a notification in my notification history that I didn’t receive?

I’ve received a notification, but can’t see it in my history?

Can I set my own Travel Money low balance alert amount?

Why can’t I find notifications in the app?

How can I make sure that I get access to all available notifications?

What happens when new types of notifications become available?

Contact details

How do I update my contact details?

What if I notice a suspicious transaction?

Qantas Points

Missing Qantas Points?

How can I use my Qantas Points?

How do I view my Qantas Points balance?

Card Offers

Card Linking

Can I link an additional card to Card Offers?

Can I use any card that I have added to my Qantas Money App for Card offers?

Can I link another card in addition to my Qantas Premier Card?

Can I link and earn points with a debit Mastercard® or Visa® card?

Why can't I see my Card Offers on the Qantas Money website?

Why am I not receiving any/many offers?

How long will my offers be valid for?

What are the terms and conditions of the offers?

Why am I receiving offers that don't seem well matched to me?

Can I share an offer with my partner/friend etc?

Why did my friend get an offer for a specific store and I did not?

Are offers applicable to both purchases in-store and online?

What retailers are included in the program?

Earning bonus Qantas Points

Why does it take up to 15 days to receive my points?

How can I check if I have successfully earned points on an offer?

Missing Points

How do I follow up on missing points from Card Offers?

What if I forget to use my linked card, can I still earn the points?

How can I opt out of Card Offers?

All Categories ​>​ ​Qantas Pay Card ​ > ​ ​Using overseas

Once you have successfully applied for Qantas Pay and loaded your card with funds, you should also 1. Download and log in to the Qantas Money mobile app to ensure you have access while you’r…

You must press the CREDIT button when making purchases or withdrawing cash with Qantas Pay.

Some ATMs will display your total Qantas Pay balance in local currency. For accurate balances for each currency log in to the Qantas Money mobile app or website or contact Mastercard Qantas…

You can continue to use your card to earn Qantas Points at home by making eligible purchases in store or online. If you have funds remaining in foreign currency, you may wish to transfer funds to Aus…

If you visit a destination where the local currency is not available to load on your card, for example, Brazil, you can still transact using Qantas Pay provided Mastercard is accepted. The t…

If you make a purchase or ATM withdrawal in a country where the local currency is the same as a currency on your Qantas Pay facility (e.g. using your US Dollar funds in the US) and you opt to pay in Australian Dollars, this may result in a foreign exchange transaction at additional cost to you as the card will seek to transact in Australian Dollars.

Yes. It is not possible to use your Qantas Pay card in countries and geographical regions currently affected by sanctions. These include: Iran, North Korea, Sudan, Syria and the Crimea, Donetsk and Luhansk regions.

If you are having issues with your card while travelling, please contact Mastercard Qantas Pay Global Support on: Available 24 hours a day, 7 days a week - Overseas +61 1300 825 302 Email Customercar…

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Indonesia leapfrogs regional peers in global tourism ranking

Indonesia jumped 14 spots to 22nd place globally, making it the most improved country in a list of destinations according to the World Economic Forum’s latest Travel and Tourism Development Index (TTDI) released on Tuesday.

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ndonesia is becoming more competitive in travel and tourism as the country emerges as the most improved in a list of destinations, according to the World Economic Forum’s latest Travel and Tourism Development Index (TTDI).

The report released on Tuesday ranks Indonesia 22nd globally, up 14 spots since the last ranking from 2019, marking the biggest leap in the region.

The great improvement puts Indonesia ahead of neighbors like Malaysia, Vietnam, the Philippines and even tourism hotspot Thailand.

On a scale of 7, where 1 is the worst and 7 the best, an overall index score of 4.46 ranks Indonesia highest in the region, excluding Singapore, and above emerging-market peers Brazil and India, the report shows.

Read also: ASEAN tourists prefer Thailand over Indonesia: Study

The TTDI evaluated 119 countries and regions based on factors and policies contributing to a sustainable and resilient development of the travel and tourism sector. 

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The United States retained its top position, while China, the world’s second-largest economy, climbed a notch higher to eighth place in the ranking.

Minister Airlangga discusses Indonesia's digital economy and OECD with Nikkei executives

Lifelong visa for Indonesian diaspora can be a major breakthrough

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Elon Musk launches Starlink satellite internet service in Indonesia, world’s largest archipelago

Elon Musk has arrived in Indonesia’s resort island of Bali to launch Starlink satellite internet service in the world’s largest archipelago nation. The billionaire head of Tesla and SpaceX and owner of social platform X arrived Sunday by private jet on the idyllic “island of the gods.”

Indonesian Minister of Health Budi Gunadi Sadikin, second from left, and Elon Musk, second from right, sign an agreement on enhancing connectivity at a public health center in Denpasar, Bali, Indonesia on Sunday, May 19, 2024. Elon Musk arrived in Indonesia’s resort island of Bali to launch Starlink satellite internet service in the world’s largest archipelago nation. (AP Photo/Firdia Lisnawati)

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Elon Musk gesture upon his arrival at a public health center at Denpasar, Bali, Indonesia, on Sunday, May 19, 2024. Elon Musk arrived in Indonesia’s resort island of Bali to launch Starlink satellite internet service in the world’s largest archipelago nation. (AP Photo/Firdia Lisnawati)

Indonesian Minister of Health, Budi Gunadi Sadikin, second from left, and Elon Musk, second from right, pose after signing an agreement on enhancing connectivity at a public health center in Denpasar, Bali, Indonesia on Sunday, May 19, 2024. Elon Musk arrived in Indonesia’s resort island of Bali to launch Starlink satellite internet service in the world’s largest archipelago nation. (AP Photo/Firdia Lisnawati)

Elon Musk center, talks to press media during the launch of Starlink satellite internet service, at a public health center in Denpasar, Bali, Indonesia on Sunday, May 19, 2024. Elon Musk arrived in Indonesia’s resort island of Bali to launch Starlink satellite internet service in the world’s largest archipelago nation. (AP Photo/Firdia Lisnawati)

Elon Musk talks to press media during the launch of Starlink satellite internet service at a public health center in Denpasar, Bali, Indonesia on Sunday, May 19, 2024. Elon Musk arrived in Indonesia’s resort island of Bali to launch Starlink satellite internet service in the world’s largest archipelago nation. (AP Photo/Firdia Lisnawati)

FILE - Tesla and SpaceX Chief Executive Officer Elon Musk speaks at the SATELLITE Conference and Exhibition in Washington, Monday, March 9, 2020. Musk arrived in Indonesia’s resort island of Bali on Sunday, May 19, 2024, to launch Starlink satellite internet service in the world’s largest archipelago nation. (AP Photo/Susan Walsh, File)

DENPASAR, Indonesia (AP) — Elon Musk traveled to Indonesia’s resort island of Bali on Sunday to launch Starlink satellite internet service in the world’s largest archipelago nation.

Wearing a green Batik shirt, Musk was greeted with a garland of flower petals at a community health clinic in Denpasar, the provincial capital of Bali, where he launched the Starlink service alongside Indonesian ministers.

Indonesia, a vast archipelago of 17,000 islands sprawled across three time zones with a population of more than 270 million, has been trying for years to secure deals with Musk’s Tesla on battery investment and for Musk’s SpaceX to provide fast internet for the country’s remote regions.

During the ceremony, Musk took a speed test of the Starlink internet service with several health workers in Indonesia’s remote regions, including in Aru, one of Indonesia’s unserved and outermost islands in Maluku province.

“This can make it really a lifesaver for remote medical clinics, and I think it could be a possibility for education as well,” Musk told reporters.

“If you can access the internet and then you can learn anything and you can also sell your business services worldwide. So, I think it’s going to be incredibly beneficial,” he said.

He also signed an agreement on enhancing connectivity in the country’s health and education sectors. Details about the agreement between the Indonesian government and Musk’s SpaceX, the aerospace company that operates Starlink services, were not provided.

Launching the service at a health clinic aligns with Starlink’s broader mission of providing affordable access to high-speed internet services, particularly in underserved and remote regions, said Coordinating Minister of Maritime and Investment Luhut Binsar Pandjaitan.

“Our remote regions need Starlink to expand high-speed internet services, especially to help with problems in the health, education and maritime sectors,” Pandjaitan, a close ally of Indonesia’s President Joko Widodo, told reporters. He held separate talks with Musk on Sunday.

Communication and Informatics Minister Budi Arie Setiadi said earlier that local internet providers, which rely on base transceiver stations to transmit signals, are unable to reach outer islands because they have limited coverage. Starlink’s satellites, which remain in low orbit, will help them deliver faster internet with nationwide coverage.

Health Minister Budi Gunadi Sadikin said of the more than 10,000 clinics across the country, there are still around 2,700 without internet access.

“The internet can open up better access to health services as communication between regions is said to be easier, so that reporting from health service facilities can be done in real time or up to date,” he said.

During his first in-person visit to Bali, Musk is also scheduled to participate in the 10th World Water Forum, which seeks to address global water and sanitation challenges.

Musk spoke in 2022 at the B-20 business forum ahead of a summit of the Group of 20 leading economies that took place in Bali. He joined the conference by video link weeks after completing his heavily scrutinized takeover of Twitter.

Musk’s visit comes just weeks after Apple CEO Tim Cook met Widodo on April 17 and said the company would “look at” manufacturing in Indonesia. Microsoft CEO Satya Nadella visited on April 30 and said the company would invest $1.7 billion over the next four years in new cloud and artificial intelligence infrastructure in Indonesia.

Indonesia under Widodo has promoted development of the digital technology and information sectors, aiming to achieve the government’s Golden Indonesia 2045 Vision. The country hopes to become one of the world’s top five economies with a GDP of up to $9 trillion, exactly a century after it won independence from Dutch colonizers.

Karmini reported from Jakarta, Indonesia.

News in Brief

Qantas' travel shake-up: China route dumped and new flights revealed

International flight numbers to and from china are down, leading to a route shake-up at australia's national flag carrier..

Despite dumping its direct Shanghai route, Qantas still flies to Hong Kong from Sydney and Melbourne, and it has partnerships with other airlines for onward travel within China. Source: AAP / Mark Baker

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Is this why Qantas shares are racing ahead of the ASX 200 on Tuesday?

Investors are bidding up the Qantas share price today. But why?

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Qantas Airways Ltd ( ASX: QAN ) shares are racing ahead of the benchmark today.

Shares in the S&P/ASX 200 Index  (ASX: XJO) airline stock closed yesterday trading for $6.07. In early afternoon trade on Tuesday, shares are swapping hands for $6.22 apiece, up 2.5%.

For some context, the ASX 200 is down 0.3% at this same time.

Here's what's happening.

ASX 200 airline flying high amid resurgent travel

Without any fresh price sensitive news today, it looks like Qantas shares could be catching some tailwinds from the latest 'Domestic Airline Competition in Australia' report .

The report, released by the Australian Competition & Consumer Commission (ACCC) earlier today, revealed that the Australian aviation sector appears to have fully recovered from the COVID-19 pandemic.

As you likely recall, pandemic travel restrictions saw Qantas shares collapse by 63% in early 2020. The ASX 200 airline stock has soared 168% since those March 2020 lows.

Today the ACCC revealed that Australia's major airlines (Bonza, Jetstar, Qantas, Rex and Virgin Australia) carried 4.9 million domestic passengers in March. This is just 1.2% below the same air travel numbers from March 2019.

The report also noted that Australia's major airlines flew roughly 6.2 million seats in March. This is also just below the seat capacity recorded in March 2019.

Commenting on the return to pre-pandemic air travel, ACCC commissioner Anna Brakey said, "After four years of instability, the domestic airline industry has returned to more typical seasonal levels that were last seen before the pandemic."

Brakey noted that domestic ticket prices have been trending lower:

The increase to airline seat capacity has contributed to lower airfares for consumers on domestic routes. We hope to see this trend continue as the airline industry returns to a more stable market.

Also potentially boosting Qantas shares is that March's strong travel figures come on the heels of an even stronger February report. In February, domestic passenger numbers exceeded 2019 levels for the first time since the pandemic.

The ACCC pointed to several "major entertainment events" in Australia in February that helped drive air travel demand.

"Most notably, this included Taylor Swift's concert tour in Melbourne and Sydney, as well as a World Wrestling Entertainment event in Perth," the report stated.

On the service front, the ACCC noted, "Service reliability has improved in recent months despite remaining worse than the long-term industry average."

March 2024 saw Australia's major airlines cancel 2.8% of flights. That's down from 5.0% of flights that were cancelled in December.

How have Qantas shares been tracking?

Qantas shares are down 5% since this time last year.

But the recent trend has been upwards, with the ASX 200 airline stock gaining 16% over the past six months.

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Qantas slashes route amid $12b bombshell

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Half the number of Chinese travellers are coming to Australia than before the pandemic.

The stark figures are a major concern for the tourism industry, given Chinese visitors injected more than $12 billion into the Australian economy in 2019.

Qantas announced last week it would be scrapping its Sydney to Shanghai route because of low demand, despite Shanghai being the top region in China that travellers are visiting Australia from, according to Tourism Research Australia.

The Aussie national carrier only resumed its Sydney-Shanghai service in October last year but Qantas International chief executive Cam Wallace said their planes were often half-full.

“Since Covid, the demand for travel between Australia and China has not recovered as strongly as expected,” he explained.

Chinese visitors were slow to return to Australia despite aviation capacity increasing, Tourism and Transport Forum Australia CEO Margy Osmond told news.com.au

“This has had a significant impact on the tourism industry, given China was one of our largest source markets for international tourism before the pandemic,” she said, explaining China is currently our fourth largest source country for international visitors.

“We’re also seeing an increase in domestic tourism within China.

“But we’re working hard to try and entice more Chinese visitors to come to Australia and we hope to see more Chinese visitors return to our shores.”

The latest data from the Australian Bureau of Statistics released last week shows in March this year, Chinese short-term visitor arrivals were only at 47 per cent of pre-Covid levels, when comparing with March 2019.

As for Australian residents travelling to China, the data shows those numbers are at 85 per cent of pre-Covid levels for March 2024, compared with March 2019.

The loss of Chinese travellers is of particular concern because of how much they spend when visiting Australia.

In the 2019 calendar year, Chinese visitors spent an average of $9336 per trip amounting to $12.4 billion.

In the same year, other top international markets spent significantly less.

New Zealanders spent $2004 on average per trip (totalling $2.6b), Brits spent $4999 (totalling $3.4b), and those travelling from the United States spent $5130 (totalling $3.9b), according to the International Visitor Survey from Tourism Research Australia.

What has turned Chinese tourists away

Three experts told news.com.au it was interesting Chinese visitor arrivals had not picked up the way they had from New Zealand, the US, UK and India when borders reopened.

Last year, as Chinese tourists came back to Australia, the number of Chinese visitor arrivals was only 38 per cent of the 2019 level. Their total spend in Australia was $5.8 billion.

Dr Maneka Jayasinghe from Charles Darwin University, and Professor Saroja Selvanathan and Professor Selva Selvanathan from Griffith University are co-authors of a 2022 study published in the Tourism Economics journal about deteriorating Australia-China relations and the impact on our tourism industry.

“The latest international visitor figures indicate that visitor arrivals from China is increasing but at a much slower rate than arrivals from other similar markets and it may take years to reach the pre-pandemic level,” they told news.com.au this week.

Some factors that may be keeping Chinese tourists away are political and trade tension, costly airfares, and the fact China’s economy is “not doing that well”.

“Travel to Australia (return airfare and accommodation) has become more expensive for the middle class Chinese population,” the researchers said.

“Tourists who have become more sensitive to processes during the pandemic with general cost of living-related hardships, may look for domestic travel or cheaper visa-free destinations in the Southeast Asian region.”

They also said after the pandemic, universities were offering fully online degrees meaning there was no need for those students to come to Australia.

“Pre-Covid when students came in large numbers to study in Australia, their families and friends also visited Australia in large numbers,” Dr Jayasinghe, Prof Selvanathan and Prof Selvanathan explained.

The experts warned that if the tourism industry does not bounce back to pre-pandemic levels within the next two to three years, “tourism operators, especially the regional and small scale tourism operators will continue to suffer”.

“The labour force in the tourism sector, may suffer from unemployment or be forced to look for employment opportunities in other sectors,” they said.

“It is important to look for alternative tourism markets if the visitor arrivals from traditional markets continue to show slow growth to keep the industry afloat.”

Tourism a ‘highly political phenomenon’

The academics’ 2022 paper explained the number of visitors from China to Australia increased by about 15 per cent a year from 2009 to 2018 – then the growth rate reduced drastically in 2018 and 2019.

“The growth rate drastically reduced even before the Covid-19 pandemic, to be almost stagnant,” Dr Jayasinghe said at the time the research was published.

This, they said, was because political and trade relations between the two countries began to deteriorate from 2018.

The paper warned the current state of Australia-China relations could have “serious and adverse implications” on the Australian tourism industry.

It said tourism was a “highly political phenomenon”.

“On the one hand, international tourism is a catalyst for reducing political tension and promoting world peace,” the paper read. “On the other hand, governments can exert political pressure through tourism to either promote tourism with friendly countries or restrict tourism with hostile countries.”

But the researchers told news.com.au fortunately relations between China and Australia “have improved substantially” since the Labor Government came into power in May 2022.

Tourism Australia ‘confident’ about recovery

Tourism Australia, the Australian Government agency responsible for attracting international visitors to Australia, is optimistic.

“Whilst travel with China reopened a year later than other markets, we are confident about its recovery as the market continues to steadily rebuild,” a spokesman told news.com.au.

Australia reopened its international border for tourists in February 2022, but at the time, Chinese nationals still had to complete 14 days of quarantine at a designated hotel or facility when they returned home.

China withdrew its advisory to citizens against foreign travel in January last year, and reopened its borders to foreign tourists a few months later in March. It wasn’t until August last year that it lifted its ban on group tours to Australia.

As for whether something needed to change to lure Chinese travellers back faster, Tourism Australia said it had remained active in China “even during the pause in travel”.

“And in June last year we launched the global ‘Come and Say G’day’ campaign to encourage Chinese travellers to plan and book an Australian holiday,” the spokesman said.

“Importantly, our partners on the ground, such as Ctrip, tell us that demand for Australia remains strong and that Australia is consistently the number one destination for long haul travel in China.”

It is understood there are 119 flights per week between China and Australia, and Qantas only made up five of those flights.

Dr Jayasinghe, Prof Selvanathan and Prof Selvanathan agreed the ‘Come and Say G’day’ campaign, launched in China in 2023, would have helped rebuild the tourism market, and advised further strengthening of promotional activities like this would help increase Chinese visitor numbers.

They also suggested a more simplified visa process and periodical visa fee waivers or discounts to help boost visitor arrivals.

More Coverage

“While taking steps to re-establish the Chinese market, it may be worthwhile exploring opportunities to re-establish the links with some of the traditional tourism markets, such as Japan, which was a major tourism market in the early 1990s but gradually declined thereafter,” they said.

“In addition, countries with a rapidly growing middle-class, such as India could have high potential to grow as reliable tourism markets.

“Due to their proximity to Australia, some of the Southeast Asian countries, such as Vietnam, Indonesia, Philippines, South Korea and Thailand could also be attractive tourism source markets for Australia.”

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Indonesia mulls ban on investigative journalism, LGBTQ content

JAKARTA — Indonesia’s parliament is proposing changes to its broadcast law that would ban investigative journalism and LGBTQ content, sparking criticism from civil society groups and filmmakers over restrictions to press freedom and creative expression.

Changes to the 2002 broadcast law were first discussed in 2020 but the details in the latest revisions have spurred concern, with Indonesia’s Press Council saying it would undermine media independence.

“The impact on press freedom is very serious,” said Arif Zulkifli, head of the council’s law and legislation division. “Indonesia’s press law says there must not be any censorship or banning of journalism. So this is contradictory.”

The government is yet to receive the draft bill, communications minister Budi Arie Setiadi told Reuters, adding the revisions must not muzzle media freedom.

The planned curbs on journalism in the world’s third-largest democracy would harm freedom of expression and hard-won liberties since Indonesia emerged from decades of authoritarian rule in 1998, journalism and civil society organizations say.

The bill does not provide details on the proposed ban on investigative reporting and how it might work, but journalist groups were concerned about censorship.

“It will mean that we as journalists will no longer be able to reveal important stories, such as on corruption, nepotism and environmental crimes,” said Bayu Wardhana, head of the association of independent journalists, of the bill.

“If the bill is implemented, there will be no press independence,” the chair of Indonesia’s Press Council, Ninik Rahayu, said, adding that the council had not been consulted during the bill’s drafting process.

The bill has drawn criticism also because it seeks to ban content displaying violence, mysticism, LGBTQ or “negative behavior or lifestyles that potentially harm the public”.

Prominent filmmaker Joko Anwar slammed the proposal, describing it as “dangerous” and “impossible” to implement.

“The ban on such content not only impedes the creativity of the creative industry, and freedom of the press, but also undermines people’s capacity to filter what they watch,” he said.

Legislators from commission 1, which is overseeing the bill, have stressed the bill’s revisions are in the initial phases and subject to change.

“We don’t want to give the impression that we are homophobic, and monitor excessively,” said Nico Siahaan, a commission 1 member, adding the law would be strongly debated.

Homosexuality is a taboo subject in Indonesia, one of the world’s most populous Muslim-majority nations, where it is illegal in the sharia-ruled Aceh province.

If passed, the changes would apply to all content broadcast in Indonesia, including online streaming platforms.

The Indonesian parliament has been deliberating a series of controversial legal revisions in recent weeks, including changes to the  constitutional court law  that would allow the government greater power to remove sitting judges.

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Airline Agrees to Pay $79 Million After Selling Tickets for Canceled Flights

Qantas, Australia’s national carrier, apologized and said it would pay a fine and compensation to settle a suit brought by a consumer watchdog.

By Jin Yu Young

Qantas, Australia’s national airline, said on Monday that it had reached a deal with the country’s consumer watchdog to pay the equivalent of $79 million for selling thousands of tickets to flights that it had already canceled.

The airline said in a statement that the payments, totaling 120 million Australian dollars, would resolve a lawsuit that the Australian Competition and Consumer Commission filed against Qantas over the issue last year. The commission accused the airline of advertising and selling tickets for more than 8,000 canceled flights from May 2021 through July 2022.

The commission said Qantas had known that the flights would never take off, and that tickets remained available for an average of over two weeks after the flights were canceled — in some cases, for as long as 47 days.

Qantas said it expected to pay 20 million Australian dollars in compensation to more than 86,000 of its customers, as well as a fine of 100 million dollars, subject to court approval.

“We know many of our customers were affected by our failure to provide cancellation notifications in a timely manner, and we are sincerely sorry,” said the carrier’s chief executive, Vanessa Hudson.

“We have since updated our processes and are investing in new technology across the Qantas Group to ensure this doesn’t happen again,” she said.

Gina Cass-Gottlieb, the consumer watchdog’s chairwoman, said the agency was “pleased to have secured these admissions by Qantas that it misled its customers, and its agreement that a very significant penalty is required as a result of this conduct.”

The airline has had a rocky few years. While it bills itself as “the spirit of Australia,” its customers there have complained about unreliable flights and high ticket prices. The airline has also taken flack for giving large paychecks to its board and its previous chief executive, after what a court called its illegal layoffs of 1,700 baggage handlers.

In the airline’s statement Monday, Ms. Hudson said the resolution of the suit over the canceled flights “represents another important step forward as we work towards restoring confidence in the national carrier.”

An earlier version of this article misspelled the name of Qantas’s chief executive. It is Vanessa Hudson, not Husdon.

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Jin Yu Young reports on South Korea, the Asia Pacific region and global breaking news from Seoul. More about Jin Yu Young