c global travel solutions

We are C Global travel solutions

Alliance of leading corporate travel agencies in Latin America

The journey begins with you.

C Global Travel Solution 

– BEST CHOICE –

Corporate Travel

Worldwide Presence

Offices in more than 15 countries We provide 24/7 personalized direct support services.

We have the content with the most complete distribution in travel services.

• WE CREATE EXPERIENCES MORE THAN EVENTS –

Meetings & Events

Advice, planning and end-to-end production of your meetings, events or incentives, tailored to your needs. Transparency, experience and innovation for your events Service excellence and clear customer guidance represent our philosophy.

Incentive trips and congresses

Events, turnkey productions

Virtual Meetings & Events

– TRAVEL TECH TAILOR MADE –

Online platform, adaptable to the needs of all our clients.  Agile, complete and dynamic, with the most competitive rates and very user friendly.

Vacation trips with exclusive benefits for our clients’ employees. Bank Rewards Programs.

Travel Agents

Content and technological tools to facilitate the operational management of vacation trips.

Youth Travelers

We understand your tastes and preferences. We are a different travel alternative. Agency authorized by the Ministry of Tourism for the commercialization of student tourism.

More than travel, we create experiences designed with maximum technology and human contact.

– GLOBAL –

Headquarters

Global Solutions

Bridging continents, building partnerships.

Whatever your needs, whether simple international travel or robust global coordination, Christopherson can accommodate your travel with advanced, customized solutions.

Make your business systems and travel program run more efficiently.

Achieve your commitment to your travelers’ safety on the go.

Access dynamic analytics and partners who negotiate your rates with vendors.

Partnership

Local service across the globe.

Simplify global travel with a dedicated U.S. account manager and worldwide local service. As the largest U.S. affiliate of BCD Travel , we offer global capabilities with personalized care.

• BCD Travel international fares
• Multi-currency and multi-lingual support
• 24/7 local assistance

A world of knowledge woven into every detail

Buckle down.

Connect with our team of experienced travel experts to learn how Christopherson can help your business travel with ease.

We have a lot packed

Learn about our other services and how we can help your business take off.

Get more out of your travel budget and boost cost savings through our knowledgeable travel expertise.

Experience the luxury of smart travel technology with the trust of an experienced partner.

Our integrated booking, gives your travelers policy-compliant choices, all the while saving time and money.

Program management

Our travel program management services give you the tools and support to move upward and forward.

Discover the alternative in business travel

Welcome to the place where clients are truly partners. As an extension of your team, FCM Travel is the travel management company that brings agility to your corporate travel program, driving value and creating simplicity.

With a unique approach to building technology and talented teams that go above and beyond, together we can do more than tick boxes and book tickets.

How we add value to business travel programs

Consistent experience

Data that influences

Best-in-market content

A collaborative partner

Explore what we do

Collaborating on travel programs with

Technology built with you in mind

Craving a smoother way to book and manage business trips, with quick access to support, 24/7? Yearning to easily search and pull reports for travel insights, and view safety & risk alerts in one place?  

Our customers felt the same way. That’s why we built the FCM Platform, a business travel platform that’s designed to transform travel programs.  

With the FCM Platform, you get: 

• Global consistency  
• Personalized user experience 
• Alternative approach to innovation 
• Actionable insights  

Explore FCM Platform

Corporate travel services that work for all

Travel Managers

Travel Bookers

Business Travelers

Company travel strategy that keeps everyone….

Safe & Productive

Thinking ahead

Resources hub.

From The Th!nk Series to FCM Consulting’s Quarterly Trends Reports, to practical travel advice and insights to elevate programs. Explore the Resource Hub .

Challenge accepted: Strategies to ace corporate travel innovation

From tiny shampoos to takeout cups: Beat plastic waste one hotel stay at a time

FCM at GBTA Convention 2024

“Not only did FCM provide comprehensive, customized materials and sessions, they consistently took the time to listen and understand our culture, and then flexed to align with our needs”.

That's what the travel manager of a well-known Fortune 100 insurance company said about implementing FCM Travel, after 10 years with their incumbent TMC. Discover how agility and partnership-focused goals were a perfect match for this global business travel program.

Read case study

Services and culture, certified

Discover the awards and accreditations we’ve collected as a travel management company over our 20-year history.

View our trophy cabinet

Ready to discover a new travel management company? Let’s talk.

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Business Travel Management

Deliver more for your employees and your business

Managing a business travel program can seem complicated, but it doesn’t have to be. When you work with CWT, one of the world’s leading travel management companies, we make it easy for you to deliver valuable employee travel services to help you get the job done right.

Keep your workforce focused

Your travelers are employees first. You need to keep them safe, engaged and productive with travel services that work for them and your organization. CWT has a wide array of business travel services available to help keep your workforce focused on your business goals.

Unique Solutions

Not all business travel is the same; some industries have truly unique requirements that demand specially-trained teams to look after their travelers.

At CWT, we understand that managing travel in industries such as energy , resources and   marine,   life sciences,  or  media and entertainment can be extremely challenging and you have to work with a TMC you trust.

We have the experience you need and our people have the skills that matter.

Explore unique solutions

Keep employees moving

Give your employees booking tools and travel services that keep them moving and productive even during inevitable disruptions. CWT can help make their travels easier with digital touchpoints and a great experience.

Hotel offering

When your employees stay overnight on a trip, you need them to get a business-quality hotel room at the best price, no matter how they book. CWT’s hotel offering, powered by RoomIt delivers all this and more.

Managing risk

CWT can help you meet your legal and ethical responsibility to care for travelers and also help reduce risk for your company. We know you need to keep both your employees and their data safe, while predicting and managing safety and security concerns like a pro.

It’s what CWT does every day for our clients

Delivering ROI

We can help your business travel management efforts deliver real ROI. Using powerful tools we can help you crunch complex data, and with supplier management expertise we can help you design and negotiate an effective travel management program.

Drive action and innovation

Take travel management to the next level with innovations and insights helping you track trends, adapt to industry changes, and take action.

Get started with CWT

Changing your travel management company doesn’t have to be hard. CWT will help you design a program that fits your employees’ needs and stand with you to drive adoption of it. We’ll also deliver key metrics and reports to help you show your organization you made the right choice.

Our unique travel solutions

Energy, resources and marine travel

Getting people to remote parts of the world can be complex. Whatever your business–oil and gas to mining; marine to renewable energies–we’re here to help handle your travel needs. Since 1980, we have delivered our clients efficient, safe and connected travel programs using the global power of CWT and our local knowledge in locations around the world.

Life sciences and pharma travel

A complex and highly-regulated industry, life sciences is one that demands a high-touch and tailored travel program for health care professionals and people traveling to participate in medical trials. CWT has been trusted with pharma, biotech and biomedical companies over the past 30 years. 

Media, entertainment and sports travel

Need to move film crews, television equipment, news teams, or sports squads? No problem! Dedicated and highly specialist teams provide confidential and secure travel services, including white-glove VIP service, 24 hours a day.

Ready for professional travel management services?

If you’re ready to talk about how we can help you and receive communications about our products and service, please fill out the contact form. You can unsubscribe from our mailing list at any time using the ‘unsubscribe’ link on our emails.

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Learn more about travel management

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Learn more about our travel management offering

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Your Safety,

Our Concern

Travel Solutions

We are a young and enthusiastic company with an expertise in the travel insurance., expert consultancy in the travel business, first class reinsurance capacities, flexible integration, online platform, 24/7 superior service.

Globe Travel Solution (GTS)

Our vision is to become the go-to provider of travel insurance for all kinds of travelers . We believe that travel is a fundamental part of the human experience, and that everyone should have access to affordable and comprehensive travel insurance that protects them during their trips.

With more than 25 years of experience in the Travel Insurance industry, GTS ensures that all safety travel requirements are answered.

Our shareholders established in Lebanon, the MENA region, GCC and Africa protected by a triple A rated Re-insurer gives our partners and travellers security and peace.

Book your trip at ease knowing your safety is in our hands

Your safety is our concern.

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Bringing the best Value on all Things Travel

Congratulations, you have joined an exclusive club where our number one goal is to help you build Amazing Vacation Memories. For 20 years our travel professionals have been helping put smiles on our members faces.

As a member of Global Solutions, you'll never have to worry about not getting the absolutely best price on every trip you take. In fact, WE GUARANTEE IT. So, go to bed tonight and rest easy. You've just ensured your family will be vacationing in style for the rest of their lives. As if that's not enough, you have a member's only travel team that guarantees to bring you specially negotiated 'member only' rates; rates that are so good, they cannot be shown to the general public.

Take a vacation...and make a memory with those you love the most.

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The Top 10 Corporate Travel Management Solutions

Compare corporate travel management solutions that facilitate travel booking, expense tracking, and policy compliance features to optimize and streamline business travel..

• 1. Amex GBT Egencia
• 2. Coupa Travel
• 3. Emburse Certify Corporate Travel Management
• 6. Routespring Travel Management
• 7. SAP Concur Travel
• 8. TravelBank
• 9. TravelPerk
• 10. Webexpenses Corporate Travel Management

Corporate Travel Management solutions help finance teams, as well as travelling employees, to handle business travel requirements more easily. These platforms manage the travel experience end-to-end, with tools for planning and booking travel arrangements, including hotels, flights, and car rentals, along with budgeting, spend tracking, and expense management functionality. The goal of these solutions is to alleviate the stress of managing corporate travel and save companies both time and money.

These platforms are usually offered as a centralized portal, allowing you to consolidate all information in a single location. Key features of these solutions include travel planning, itinerary management, expenses management, policy controls for finance teams, and comprehensive audits. In addition, these tools provide reporting and analytics capabilities that enable organizations to understand travel spend, identify trends, and make informed decisions for future savings. From the travelling employee’s perspective, the best solutions will offer a mobile app, enabling easy scheduling, automated expense reporting, and a clear travel itinerary. 

There are a number of corporate travel management solutions available on the market, each offering different ways to take the hassle out of business travel. From startup-friendly offerings with basic features to comprehensive platforms for large enterprises, the market varies widely. This guide will identify the best corporate travel management solutions for a range of use cases. In each instance, we’ll assess their features, integration capabilities and ease of use.

Egencia, a division of American Express Global Business Travel (Amex GBT), offers a comprehensive global travel management platform that is used by over two million travelers worldwide, in over 9000 companies, across 60+ countries.

Egencia streamlines corporate travel management by providing a user-friendly interface equipped with up-to-date travel information, making modifications, bookings, and a simplified employee travel approval process. The platform easily manages expenses, itineraries, and travel policies, ensuring optimal ease for organizations of varying sizes.

One of the key features of Egencia is its policy compliance tool. This feature allows for the creation of pre-approved travel options, thereby simplifying the approval process and promoting company-wide compliance. The platform is routinely updated with comprehensive reporting and analytics for consistent policy performance checks. Egencia also offers robust risk management tools, partnering with top security providers to ensure traveler safety. Features like “Traveler Tracker” and “Incident Awareness” keep users updated about security risks, helping them make informed choices.

Egencia also simplifies expense management by offering automated expense reporting. Egencia’s Open Sync and Open Connect features allow for seamless integration with a variety of expense management providers or simple spreadsheet applications. The platform provides an intuitive, user-friendly experience, guiding travelers to make in-policy bookings while allowing for adaptability in higher risk scenarios.

Coupa Travel is a business travel management platform that is designed to optimize and simplify the process of handling travel expenses. This solution enables finance teams to control costs, while providing a streamlined experience for employees to arrange their corporate travel.

Coupa Travel’s integrated system reduces organizational risk by eliminating silos and automating manual tasks, capturing all travel expenses. It also facilitates AI powered smart decision-making for your travel program that can lead to cost savings and increased employee satisfaction.

A key feature is personalized trip itineraries. With inputs regarding locations and timings from travelers themselves, Coupa creates suitable travel schedules, whilst taking company policies into account. A rules-based engine allows travelers to access travel information and links to relevant resources. Coupa Travel also assists in expenses and purchasing. With the support of Community.ai, Travel Insights provides a comprehensive view of an organization’s travel expenditure and points out saving opportunities.

Coupa Travel also guarantees the highest level of support for travelers, having partnered with travel management company Travel Leaders Corporate. The platform also offers immediate access to savings on various airlines, hotels, and other travel services via Coupa Advantage. Given its mobile-friendly design, employees can manage all their travel arrangements from any device with ease.

Emburse Certify is a corporate travel booking software designed to drive policy compliance and simplify the travel process for employees. It offers a user-friendly online booking platform that allows business travelers to book from anywhere, while remaining compliant with company policies. The platform is designed to help businesses maximize savings and the return on investment from their corporate travel.

Emburse Certify Travel empowers employees to manage their own travel with its robust online booking tool, ensuring spend remains within set limits. It features automated policy compliance, pre-trip approvals, integration with established travel management companies, phone, chat and email support, corporate fares for air, rail, hotel and car rental and seamless expense management integration. It also offers flexible reporting capabilities for identifying trends in travel and expenses and negotiating better rates.

Emburse Certify Travel’s cloud-based software is designed for ease of travel booking and tracking for employees, while providing insights into travel spending for employers. It integrates with travel and expense management software for seamless operation. With its online booking, policy compliance management, and workflow control, corporate travel management is streamlined.

The software is part of the broader Emburse ecosystem, which includes features such as Emburse Cards, Emburse Spend, and Emburse Go. Additionally, Emburse Certify Expense application provides deep visibility into travel and expense data, assisting in policy compliance and rapid reimbursements. Emburse Certify Payments allows for rapid global employee expense reimbursements and vendor payments.

Itilite is a corporate travel management software aimed at both simplifying corporate travel bookings and helping companies achieve financial savings. The platform provides a one-stop solution for companies to book flights, hotels, and car rentals. This also includes round-the-clock live agent support via call, chat, and email, ensuring no traveler is left unsupported.

Itilite’s platform includes robust expense management tools, such as automated audits, policy checks, digital receipts, and an expedited process of reimbursement. This consolidated travel management platform supports corporate travel, expense management, and corporate cards in a single, comprehensive system.

Itilite integrates with a wide range of enterprise systems, including HRMS, accounting solutions, SSO systems, and CRM systems The Itilite corporation travel management solution includes real-time access to data reports and an inbuilt corporate card solution, with no out-of-pocket expenses for employees. This results in a streamlined solution for corporate payments.

Navan is a comprehensive business travel and expense management solution designed to enhance efficiency, control costs, and increase visibility. The platform simplifies business travel, from booking to managing costs and expenses. It integrates all parts of the process within a user-friendly interface, offering employees the flexibility to handle travel arrangements, while enabling companies to maintain full control over their corporate travel program.

This solution provides enterprise-level automation and exclusive rates to streamline bookings and expense management. Navan’s core offering includes a platform for easy online travel bookings with 24/7 support, personalized travel management, and access to a range of travel services. With adaptive spending policies, live data reporting, and sustainability monitoring, Navan aims to fulfill the unique needs of all stakeholders in the business travel process.

For managing expenses, the Navan platform offers corporate cards to simplify payments and automate expense reports. Spending policies can be incorporated into these corporate cards, helping businesses deter out-of-policy expenditures. The platform also allows for swift global reimbursements and provides real-time reporting to make data-driven decisions. Moreover, Navan offers a unique reward program to incentivize employees, making it a popular choice for businesses of various sizes worldwide.

Routespring is a travel management software designed to automate various corporate travel processes. The software enables teams to manage group bookings, synchronize schedules, and generate optimized travel itineraries that align with company policies. Routespring automates most travel management workflows and integrate travel details with well-known business tools and calendar apps.

Routespring ensures visibility in travel policy compliance through its automated in-app approval process. This feature enables custom creation of different policy controls and approval workflows to cater to the various needs of different groups. The software also offers a comprehensive inventory, providing instant access to numerous full-service and low-cost carriers, as well as accommodation properties globally and ground transportation in over 35,000 locations.

Routespring facilitates the handling of travel finances by providing centralized payments for all travels, reducing administrative overhead in reconciliation. The software offers customizable tags for categorization of expenses and integrates seamlessly with existing financial systems. The platform also automates expense tracking, ensuring policy compliance and simplifying audits.

The platform comes with a user-friendly mobile app that gives travelers easy access to their travel plans and destination details. The app also allows travelers to submit travel requests and receive instant confirmations once approved, while retaining their preferences for brands and loyalty programs. Routespring offers its service without extra charges for last-minute requests and aims to eliminate the need for reimbursement processes, allowing employees to manage their own travel and access 24/7 support.

SAP Concur Travel allows employees to manage their own travel bookings in accordance to company expense policies. SAP Concur Travel simplifies the travel booking process, drives efficiency, and promotes policy compliance, while offering a user-friendly mobile application.

SAP Concur Travel offers a range of benefits as a standalone solution and provides a concrete return on investment with its industry-leading features. When integrated with Concur Expense, the platform provides a comprehensive spending solution.

This combined system offers a consolidated view of spending, auto-populated travel bookings in expense reports, and expedited employee reimbursement. SAP Concur Travel is flexible, with top-comprehensive security measures.

The SAP Concur Travel platform offers a modern user interface across platforms and devices. It also grants customers access to a comprehensive network of travel suppliers and puts them in touch with a global community for deeper insight, practical tips, and user-centric discussions.

TravelBank is a comprehensive platform designed for optimizing business travel expenses. It provides end-to-end capabilities ranging from round-the-clock travel assistance to integrated expense tracking. This platform aims to control, regulate, and provide real-time visibility into business travel spend, thus maximizing work productivity and reducing errors.

Key functionalities of TravelBank include the ability to sync with any card to reconcile transactions and create virtual cards. By streamlining the process of expense management, it enables savings in employee time, whilst reducing efforts spent on capturing and processing expenses. It also offers a user-friendly dashboard delivering clear insights into spend, leakage, and trends. This facilitates precise budget management and smarter decision-making based on fully customizable reporting.

TravelBank allows employees to book all travel services in one place. With TravelBank, bookings are automatically included in an employee’s expense report, simplifying expense tracking during trips. Additionally, the platform incentivizes cost-saving behavior by rewarding employees when they underspend their budget. With seamless integration, TravelBank is compatible with popular ERPs, HR, and banking software, catering to the already established systems within your organization.

TravelPerk is a comprehensive business travel tool designed to simplify and optimize corporate travel management. Its capabilities range from seamless booking to efficient travel management. With its FlexiPerk feature, the company provides flexibility through refundable booking services where users can cancel any booking anytime and get 80% of the cost back.

TravelPerk’s key features include its 24/7 customer support, GreenPerk for sustainable travel options, and efficient integrations with numerous apps. The all-in-one solution covers the entire travel process from booking to expensing, offering robust features for convenient team management of travel programs.

TravelPerk offers built-in policies for ensuring travel compliance. Its system allows businesses to establish and adjust their travel policies, enabling employees to plan travel itineraries whilst adhering to policy guidelines. Its transparent management system caters to the needs of a travel manager by ensuring visibility and real-time traveler data. Additionally, TravelPerk offers a centralized invoicing system and negotiated rates, further aiding in the optimization of corporate travel costs.

TravelPerk’s capabilities extend further to manage travel expenses and provide real-time data on projects, teams, date, and location. It also offers a real-time view of a company’s carbon footprint and solutions for easy VAT recovery.

Webexpenses provides expense management, invoice processing, and payments services designed to streamline processes and minimize errors in corporate travel booking. The platform is adaptable and scalable, catering to businesses of all sizes across various sectors. Its product suite includes a mobile app that provides simplified expense management for travelers and allows for quicker reimbursements, typically within a day.

Webexpenses offers a Travel Expense Management and Reimbursement platform that makes the process of submitting, approving, and reporting business expenses easier. Features include user-friendly mileage reimbursement tools, intelligent receipt matching that automatically aligns receipts with their corresponding credit card purchases, and an automated petty cash manager. To ensure company data security, the application encrypts sensitive information to the highest security standards via Amazon Web Services.

A central feature of this platform is the policy compliance system. Teams can build specific company expense policies into the expense management platform, making it easier for users to adhere to guidelines. The system blocks out-of-policy claims using proactive policy enforcement and automated alerts. The software integrates with over 50 accounting systems, enhancing company budget and expenditure control.

The Webexpenses mobile app helps manage expenses on the go by allowing users to snap a picture of their receipt and swiftly generate a claim in seconds. The platform also allows admins to easily review, approve, reject, and track expense reports.

Everything You Need To Know About Corporate Travel Management Solutions (FAQs)

What are corporate travel management solutions.

Corporate Travel Management solutions are tools that enable finance teams to manage enterprise traveling. Travelling for work can be stressful for employees, who must manage their budgets, work, and travel itinerary. Work travel can also be a stress for finance teams, who must be able to reconcile expenses, and manage travel policies for all travelling employees.

Corporate travel management solutions aim to reduce this stress, with a set of features to improve the travel experience for employees and give finance teams visibility over enterprise travel expenses. This includes managing expenses, logistics, travel reports, and invoices. These tools can help teams to better manage budgets and control costs, resulting in increased employee confidence that when they travel it will be easy to submit and manage expenses.

How Do Corporate Travel Management Solutions work?

Corporate Travel Management solutions enable finance teams to control travel budgets and help reduce stress for travelling employees. This is delivered through a range of features including itineraries that cover flight details, travel times, and cost breakdowns, budgeting features, spending allowance limits, and live chat. Some solutions will offer partnerships with travel forms to recommend airlines, hotels, and rideshare providers.

Corporate Travel Management software is typically delivered via a web-based dashboard for finance teams to manage and track expenses, reports, audits, and manage policies. End users can access the service on a mobile app to view their own personal itineraries, submit expenses, and track budgets. Top solutions will also integrate with other HRMS and accounting tools, such as Netsuite, SAP, Oracle, Quickbooks, or Workday.

What Features Should You Look For In Corporate Travel Management Solutions?

When selecting a corporate travel management solution, Expert Insights recommends considering the following key features:

• Travel Planning Features: Flight booking, car rentals, hotel booking, and taxi booking in one platform for employees
• Itinerary Management: Itinerary planning, timetables, costs, and travel plans should be clearly laid out and visible to all parties
• Expenses Management: Employees should be able to easily track and manage expenses in real time with spending limits where required
• Budget Management: Budgeting controls and audits, with clear limits set for employees and clear tracking of spend
• Policy and Compliance: Automated policy compliance workflows, with approvals for travel and spend
• Support: Phone, chat, and email support
• Integrations: Integrations with other HR platforms, accounting tools, and CRM solutions

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Delivering excellence in the skies: how Volotea’s operational efficiency fuels positive passenger experiences

Volotea Airlines distinguishes itself not only through its unique route strategy but also by its unwavering commitment to operational excellence and customer satisfaction.

In the competitive landscape of European air travel, Volotea Airlines distinguishes itself not only through its unique route strategy but also by its unwavering commitment to operational excellence and customer satisfaction. A recent discussion between Cirium’s Jim Hetzel , Director of Product Marketing and Eduard Diviu , Volotea’s Chief Operating Officer, sheds light on the airline’s strategic maneuvers and operational focus areas that contribute significantly to its high passenger approval.

Strategic growth and unique route selection

Volotea’s growth strategy is both ambitious and strategic, the airline has increased its fleet from 41 aircraft at the end of 2023 to 44 to start the summer season of 2024 and boost operations from around 70,000 to nearly 80,000 flights this year. Also, for this 2024, Volotea estimates reaching 450 routes and anticipates offering between 12.5 and 13 million seats (between 12% and 16% more than in 2023).

Unlike its competitors, Volotea zeroes in on connecting small and middle-sized cities, creating a niche market where it faces less competition and can offer more personalized service.

This approach not only meets the underserved demand but also fosters a loyal customer base appreciative of the direct routes to their preferred destinations.

Prioritizing departure performance

While Volotea believes in excellent arrival on-time performance (OTP), a cornerstone of Volotea’s operational strategy is its focus on departure performance where they have more direct control of factors impacting their operations. Understanding the pivotal role timely departures play in the overall travel experience and the downstream impact on arrival performance, the airline has set rigorous standards to minimize both delays and cancellations. This dedication is reflected in Volotea’s compliance with EU 261 regulations, demonstrating Volotea’s commitment to punctuality and reliability. The outcome is an impressive reduction in flight delays to a mere 0.26% of flight operations, a testament to the airline’s operational efficiency and passenger-centric approach.

Volotea leverages Cirium’s operational OTP data analytics to benchmark their performance against competitors in the region.

Balancing operational costs with customer satisfaction

Achieving a harmonious balance between maintaining low fares and operational costs while ensuring high levels of customer satisfaction is critical for any low-cost carrier.

With a smaller fleet size than many of their competitors, Volotea excels in this domain by optimizing aircraft utilization and managing operational complexities with finesse.

Despite the challenges posed by a limited number of spare aircraft and geographically dispersed bases in France, Italy, Spain and Greece, Volotea leverages its resources effectively to deliver exceptional service. The airline’s proactive stance on leveraging their spare resources not only for maintenance but also to swiftly address unforeseen disruptions minimizes the impact on passengers and maintains the airline’s reputation for reliability.

Leveraging operational efficiency for enhanced passenger experience

Volotea’s strategic focus extends beyond just on-time departures to encompass efficient turn times and judicious use of spare aircraft. This comprehensive approach ensures minimal disruption, reduced cancellations, and keeps operational costs in check, allowing the airline to offer high value at the lowest possible cost as their customers demand. Such operational excellence directly correlates with positive passenger experiences, as evidenced by Volotea’s commendable NPS score of ~32 in 2023, an impressive improvement of 50% over 2022.  Volotea’s passenger experience is further underscored by exceptional review across independent sources.

Volotea was awarded a four-star rating in 2024 and recognized by Skytrax -the industry’s most prestigious international air transport rating organization- in its global passenger satisfaction survey as the “Best Low-Cost Airline in Europe” at the 2023 World Airline Awards. The airline adds this accolade to its growing list of achievements, which includes consecutive wins for “Europe’s Leading Low-Cost Airline” at the World Travel Awards in 2021, 2022, and 2024. Furthermore, 92% of Megavolotea customers would recommend traveling with the airline, highlighting its high customer satisfaction rates.

Looking ahead

As Volotea continues to navigate the skies of Europe, its commitment to operational efficiency, strategic growth, and customer satisfaction remains unwavering. Through a balanced operation that leverages full resource utilization and prioritizes punctuality, Volotea is set to soar higher, further cementing its position as a preferred choice for travelers seeking reliability, convenience, and value.

Volotea’s success story is a compelling example of how strategic planning, operational efficiency, and a customer-centric approach can converge to create a positive and memorable travel experience. As the airline moves forward with its ambitious plans, passengers can expect continued excellence in service, reaffirming Volotea’s status as a leading low-cost carrier in the European aviation space.

“Our goal is to consistently provide the best service to our passengers, enhancing their travel experience from booking to the end of their journey at very competitive rates.

Every year, we adjust our commercial program and operational set-up to maintain high utilization while ensuring top on-time performance (OTP) and reliability.

So far this year, our OTP15 exceeds 83%, and we are focused on maintaining this punctuality for the flights we operate during the summer season. In 2023, Volotea achieved a flight completion rate of 99.3%, ranking us among the top three airlines in Europe. This level of efficiency is achieved through our crews’ hard work and skill, who manage quick turnarounds, typically between 25 to 35 minutes, which is essential for our continuous improvement and customer satisfaction”. Eduard Diviu, Chief Operating Officer Volotea .

CIRIUM IS DELIGHTED TO BE SUPPORTING VOLOTEA’S OUT-OF-THE-BOX THINKING AND PROUD TO BE ITS DATA PROVIDER. TO LEARN MORE ABOUT CIRIUM’S POWERFUL DATA AND CUTTING-EDGE ANALYTICS, EXPLORE CIRIUM AIRLINE OPERATIONS. 

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