trek frame warranty uk

JavaScript seems to be disabled in your browser. For the best experience on our site, be sure to turn on Javascript in your browser.

• Trek Rail 2024
• Trek Rail 2023
• Trek Powerfly 2024
• Trek Powerfly 2023
• Trek Powerfly FS 2024
• Trek Powerfly FS 2023
• Trek Marlin+ 2024
• Trek Remedy 2022
• Trek Remedy 2021- SALE
• Trek Slash Gen 6 2024
• Trek Slash 2023
• Trek Slash 2022
• Trek Slash 2021- SALE
• Trek Session 2024
• Trek Session 2023
• Trek Session 2022
• Trek Fuel EXe 2024
• Trek Fuel EXe 2023
• Trek Fuel EX 2023
• Trek Fuel EX Gen 5 2023
• Trek Fuel EX Gen 6 2023
• Trek Fuel EX Gen 6 2024
• Trek Fuel EX 2021- SALE
• Trek Top Fuel 2024
• Trek Top Fuel 2023
• Trek Top Fuel 2022
• Trek Top Fuel 2021- SALE
• Trek Supercaliber Gen 2
• Trek Procaliber 2024
• Trek Procaliber 2023
• Trek Procaliber 2022
• Trek Roscoe 2024
• Trek Roscoe 2023
• Trek Roscoe 2021
• Trek X-Caliber 2021
• Trek Farley 2023
• Trek Farley 2022
• Trek Ticket 2023
• Trek Verve+ 2023
• Trek Allant+ 2022
• Trek Domane+ ALR 2022
• Trek 1120 2023
• Trek Frames
• Trek Kickster 2022
• Scott Voltage eRide 2024
• Scott Lumen eRide 2023
• Scott Patron eRide 2023
• Scott Patron ST eRide 2023
• Scott Patron eRide 2022
• Scott Ransom eRide 2023
• Scott Ransom eRide 2022
• Scott Genius eRide 2022
• Scott Ransom 2022
• 2024 Yeti 160E
• 2022 Yeti SB165
• 2023 Yeti SB160
• 2022 Yeti SB150
• 2022 Yeti SB140
• 2022 Yeti SB130
• 2022 Yeti SB115
• 2022 Yeti Arc
• 2022 Yeti Frames
• Evil The Wreckoning V3
• Evil The Wreckoning LB
• Evil Chamois Hagar
• Evil The Offering
• Evil The Following MB
• Evil The Insurgent LB
• Evil The Calling
• Evil Faction 2
• Evil Parts and Accessories
• Evil Bikes Tech
• Ibis Ripmo V2
• Ibis Mojo HD4
• Ibis Ripley LS 3rd Gen
• Ibis Mojo 3
• Ibis Frames
• Orbea Wild 2024
• Orbea Wild 2023
• Orbea Rise 2024
• Orbea Rise 2023
• Orbea Urrun 2024
• Orbea Urrun 2023
• Orbea Rallon 2024
• Orbea Laufey 2024
• Mountain Bikes
• Electric Bikes
• Ex Demo Bikes
• Rear Shocks
• Seatposts- Dropper
• Flat Pedals
• Clip in Pedals
• Mech Hanger
• Range Extender
• Bags & Hydration Packs
• Invisiframe
• Trek warranty

Trek warranty- Industry leading warranty that lets you buy & sell with confidence

Trek, Electra, and Bontrager’s new warranty policy gives you and subsequent owners even more confidence in buying and riding your bikes.

• Framesets (frame and rigid fork)
• Full-suspension swing arms
• Bontrager carbon wheels

VISIT MTB SHROPSHIRE FOR TRAILS, BLOG POSTS AND UPDATES

information

• Bike Size Guide
• Privacy Policy
• Terms & Conditions
• Cycle To Work with Cyclescheme
• V12 Finance
• Bikmo Insurance

customer service

Get in touch.

• Marshbrook, Shropshire, SY6 6QE
• [email protected]
• 01694 781515

14 days free insurance for your new bike! All new bikes come with 14 days free insurance to give you the ultimate piece of mind. All you need to do is take 30 seconds to register online with the guys & girls at Bikmo

• This topic has 11 replies, 10 voices, and was last updated 12 years ago by rewski .
• How does the Trek frame warranty work?

Just put a large crack on my 9.9ssl frame 😥

Bang in the middle of the racing season, so not good.

So what happens next?

I’ll take the frame to the dealers tomorrow, (in Sweden not the UK), and they’ll do/should do what?

I suspect the each countries importer is going to have different procedures, so not sure many here will know

I mean, you can’t quite imagine the same timescales/efficiency in – say – Italy and Germany can you? 🙂

From my experience (uk dealers) things happen pretty quick. I broke my old liquid frame, took it to dealer and they contacted trek. Didn’t have a new replacement frame in stock but sent me an ex -press frame until one came. Only took 2 weeks for new frame to come in the end. Great warranty and customer service.

Please enable JavaScript

Only through dealer. In my case they first sent a photo to trek, who then requested to have frame sent to them before authorizing replacement. Took a while for me as no UK stock.

if it were the UK, it works as follows, i have had the misfortune to need to rely on it once.

Go to Shop, helps if you have proof of purchase, the warranty is for the purchaser after all Shop will contact Trek frame gets sent to them. They say yes or no to warranty. They might offer a crash replacement if the damage is user inflicted, i looked into this on my Top Fuel when i dented it but due to the time involved ( this was the year Trek never released a Top Fuel) and the fact i trashed all the components i just bought a new one instead. New frame arrives.

In my case the Lemond frame was no longer made, there was no similar steel frame imported into the UK, so Trek through the shop gave me a choice of 6 colours and then sprayed a frame and fork and shipped it from the states. The fact the original frame was 525 and the new one True Temper Platinum OX, suited me just fine.

Took 8 weeks in all i seem to remember. Which from the day i noticed the crack to having a nice new frame and fork to play with. As yours is more recent and not so unusual i would hope that Trek carries a warranty frame in stock.

Thanks, one of the reasons I bought the frame was the reputation Trek had with their warranty, even for those who race.

I’ll report back tomorrow.

My experience was cracked fork, took it to shop, shop called a week later with a new fork.

The fork was 9 years old…

Excellent customer service.

Frame broke Thursday last week.

I dropped the frame off at the dealers on the Friday with original paper work and photo evidence.

Dealer contacted Trek Europe then Trek USA

Supplied more photo’s

Heard nothing

Out of the blue a new 2011 frame arrived at the dealers yesterday and they are even being reimbursed by Trek to built it for me. http://www.trekbikes.com/us/en/bikes/mountain/cross_country/9_series/elite_9_9_ssl/#

Hopefully I’ll pick it up built next Wednesday.

Fantastic customer service. Very pleased I’ve recommended Trek to three friends who’ve gone on and bought them.

Result, good service that.

Good service…………..

I think someone should have a word,

particularly in Gary Fisher’s ear,

and tell them that it’d be rather better if their bikes didn’t break

I’m going through the same experience with trek, fortunately Evans are sorting it, they needed proof of purchase and photo of the break, trek are replacing with another frame and paying for mechanics costs, it’s taken 3 weeks so far, still no sign of frame from trek, this is the third time the frame as broken.

The topic ‘How does the Trek frame warranty work?’ is closed to new replies.

• off.road.cc
• Dealclincher
• Fantasy Cycling

Support road.cc

Like this site? Help us to make it better.

• Sportive and endurance bikes
• Gravel and adventure bikes
• Urban and hybrid bikes
• Touring bikes
• Cyclocross bikes
• Electric bikes
• Folding bikes
• Fixed & singlespeed bikes
• Children's bikes
• Time trial bikes
• Accessories - misc
• Computer mounts
• Bike bags & cases
• Bottle cages
• Child seats
• Lights - front
• Lights - rear
• Lights - sets
• Pumps & CO2 inflators
• Puncture kits
• Reflectives
• Smart watches
• Stands and racks
• Arm & leg warmers
• Base layers
• Gloves - full finger
• Gloves - mitts
• Jerseys - casual
• Jerseys - long sleeve
• Jerseys - short sleeve
• Shorts & 3/4s
• Tights & longs
• Bar tape & grips
• Bottom brackets
• Brake & gear cables
• Brake & STI levers
• Brake pads & spares
• Cassettes & freewheels
• Chainsets & chainrings
• Derailleurs - front
• Derailleurs - rear
• Gear levers & shifters
• Handlebars & extensions
• Inner tubes
• Quick releases & skewers
• Energy & recovery bars
• Energy & recovery drinks
• Energy & recovery gels
• Heart rate monitors
• Hydration products
• Hydration systems
• Indoor trainers
• Power measurement
• Skincare & embrocation
• Training - misc
• Cleaning products
• Lubrication
• Tools - multitools
• Tools - Portable
• Tools - workshop
• Books, Maps & DVDs
• Camping and outdoor equipment
• Gifts & misc

Warranty: sometimes things break – why you should check out your bike's warranty, what's covered, what's not + tips for making a claim

First Published Jun 7, 2020

Chances are that warranty isn't top of your list of considerations when buying a new bike because, well, it's not the most fun thing ever – but it could be crucial if an issue develops. Here's what is and what isn't likely to be covered by the warranty, how they vary between brands, and some tips for handling a claim.

What's covered?

Have you ever read the warranty covering any bike you've ever bought? A few hands have gone up, but most people are staring at their shoes! Brands always publish warranties on their websites and you'll probably have got a copy with your bike but, let's be honest, they never make exciting reading. Most of us only check out the warranty if an issue comes to light, but that could be a mistake.

Specialized's current warranty says, "We stand behind our frames — forever. This means we offer a lifetime warranty to the original owner against structural defects in material or workmanship on ALL models of Specialized-branded frames and forks." 

We'll come back to warranty duration later . Warranties usually apply only to the original owner although with Specialized, if you're not the first owner you're eligible for a two-year warranty from the date of the initial purchase. Whether you're the first or a subsequent owner, you're going to need the original proof of purchase to begin any warranty claim.

You'll always find something in the warranty along the lines of Specialized's "structural defects in material or workmanship" phrase. In other words, the bike brand is only going to be accountable for problems that are its own fault, not surprisingly. 

What's covered by a road bike warranty is usually pretty straightforward but things can sometimes be more complicated with mountain bikes. 

With Cannondale , for example, most frames are warrantied "for the lifetime of the original owner" but "frames of Gravity, Freeride, Downhill, Dirt Jump and other ASTM Category Five Bicycles" (covering extreme jumping or downhill grades on rough trails at speeds in excess of 25 mph) have a three-year warranty. Then swing arms, chainstays, seatstays, and shock links of full suspension frames have a five-year warranty.

If you're buying a bike that falls into that sort of category, check the small print first to make sure you're getting what you expect.

Most road bikes have a fork from the same brand as the frame that's included in the warranty, although occasionally for a shorter period. Merida frames have a lifetime warranty , for instance, while it's limited to five years for rigid forks. However, if a mountain bike's suspension fork comes from a third-party brand it won't be covered by the same warranty ( more on component warranties in a mo ). 

If the bike brand specs in-house components on its bike, you'll usually get some details about these in the warranty. Giant, for example, offers a lifetime warranty on most frames and all rigid forks, but the warranty is limited to a year for Giant-branded parts.

What isn't covered?

Do some more reading and you'll find details of what's not covered by the warranty. In Specialized's case this includes damage caused by "crash, neglect, improper repair, improper maintenance, or other abnormal, excessive, or improper use".

Crash damage – like this to the bike of paralympic cyclist Simon Richardson, who was knocked off during a training ride – obviously isn't a warranty issue

Some of those are pretty clear. If you're involved in a crash, the brand won't pick up the tab. Crack your road bike's frame jumping a set of doubles and that's improper use; you're not going to argue your way out of that one.

Other things are less black and white. 'Excessive use', for example, is open to interpretation.

You'll often find something in the warranty saying that the paint finish and decals are covered for about a year, but that doesn't include scratches.

Speaking of paint, Pinarello's warranty explicitly excludes "products that have been even partially repainted" so you might want to check your own bike's warranty before you book it in for an expensive custom finish.

Wear and tear isn't covered by the warranty – that's just life!

Many warranties give a long list of parts that are prone to gradual damage as a result of normal riding, and this isn't covered by the warranty: bearings, brake pads and the like.

Cracked frame

What about a crack in the frame?

"It’s difficult to say for certain, but there are a few identifiers to tell whether a crack is a genuine warranty claim caused by fatigue over time or another issue," says Giant's warranty manager Russell Davies.

"For example, carbon almost never cracks straight unless via impact, because the crack will take the path of least resistance. That is a key identifier. Also, the general condition of the bike is taken into account, as poorly maintained parts can lead to frame issues and this can cause a problem. Even if people think they were ‘just riding along’, their negligence on maintenance can actually be doing damage without them knowing. 

"Over time our warranty team’s knowledge helps us understand where the ‘common’ fault areas are on different models and the most common places for cracks to occur – perhaps where the carbon layup is slightly thinner. That can help to diagnose a genuine manufacturing crack versus a crash which can be in unnatural areas where there is less load on the frame.

"The number one rule is to keep your bike clean and well tightened/oiled/greased. Replacing wear and tear parts frequently is not only good practice, it will definitely help a warranty claim if a problem should occur down the line."

Turbo trainers

Another thing to bear in mind is that a few brands explicitly state that you shouldn't use certain bikes on a turbo trainer.

Seven Cycles, for example, says, "All frames with carbon seatstays are optimised for normal road riding conditions and not designed for fixed stationary trainers. Use of a stationary trainer with any clamping mechanism will void the frame’s warranty."

Is it okay to use your bike on a turbo trainer?  

Canyon used to say something similar but it now provides a list of models approved for use on turbo trainers , including the Aeroad, Ultimate, and Endurace road bikes. 

Warranty duration can vary considerably. Brands such as Specialized and Trek offer a lifetime warranty on their frames, while five years is common too. 

British bike brand Ribble offers a five-year warranty on its steel and titanium bikes and three years on carbon and aluminium.  BMC gives you a warranty of three years which it will extend to five if you register your purchase online within 30 days. Other brands do something similar, so make sure you take the time to fill in your details or you could be kicking yourself later on. 

"We offer a two-year warranty period from the date of delivery, and then an additional four year guarantee," says  Canyon's sales and customer service manager Aaron Budd. "The explanation of these is clearly defined on our website ."

"We actually see a  minimal rate of warranty or guarantee cases, and this is due to our extensive product testing and quality control carried out at our HQ in Germany. For example, every single carbon fork, cockpit, seatpost or handlebar we produce is CT scanned to check the quality at our facility in Koblenz, and are have a unique QR code should we ever need to review this in future. Our frames are scanned in the same way, but in batches, ensuring we offer the best product without extending production times."

Does the length of the warranty indicate a brand's confidence in its own products? Bianchi 's Andrew Griffin says that's not necessarily the case.

"It's misleading to look solely at a lifetime warranty as a mark of quality," says Andrew. "Most manufacturers have to work to the same quality standards and a number of them, ourselves included, work to a standard that is twice that required. 

"The main consideration is length of ownership. A particular brand may have an average length of ownership of three years, whereas Bianchi's is seven years. It's fairly safe to offer a lifetime warranty when your average customer has sold the bike after three years."

Most issues covered by the warranty come to light much sooner than that.

"It is very rare for a manufacturing defect to appear after the initial year or so," says Giant's Russell Davies. "However, it does occur and we will always honour anything that is a genuine fault.

"We have had limited lifetime warranty on frames available since 2012. Prior to that we had 10 years, and prior to that five years. If a consumer finds an issue, Giant will of course look at this under the terms and conditions of the warranty agreement and we have on occasion replaced a frame up to 10 years old. The current policy has not been running for longer than 10 years, but if in the event we have an issue beyond that time we will of course look at the frame."

Third party components

As mentioned above, bike warranties don't cover components from third parties like Shimano or SRAM, for instance.

The groupset manufacturer's warranty doesn't cover the gradual wearing of you chain, chainrings and sprockets but you might turn to it if, say, your shifter just stops working six months down the line.

We won't go into component warranty in much depth here but Shimano, for example, warrants that its products are "free from defects in materials and workmanship under normal conditions and reasonable use" for two years in most cases, and gives a three-year warranty on top-level Dura-Ace road and XTR mountain bike products. All the usual type of caveats apply: the product mustn't have been modified, used for rental purposes, damaged in an accident, and so on.

"Despite the number of branded components on bikes, it's not always down to that bike brand to support the component warranty," says Bianchi's Andrew Griffin. "If there's no UK support from the particular brand then we'll happily cover it, but most component brands we use have UK distribution and they are best placed to handle the warranty."

What if you've bought your bike direct from the brand?

"Like any local bike shop, we also facilitate warranty or service on all the components supplied as stock specification on our bikes," says Canyon's Aaron Budd. "The warranty terms vary between manufacturers, but our technical service team are here to handle all enquiries promptly and confirm the options available.

"We handle this in the UK, and once your request is registered, we provide the relevant return instructions and references to get the component(s) back to the UK Service Centre so we can process this on your behalf."

Starting a warranty claim 

If you think you have a warranty issue, you should first contact the dealer from whom you bought the bike, rather than the brand.

"Any warranty claim has to start at the dealer and the consumer should have their proof of purchase with them," says Bianchi's Andrew Griffin. 

"The issue is discussed and, if deemed a warranty by the dealer, the bike is photographed and the photos forwarded to us. We make an initial appraisal, but if we're not certain if it is a warranty we ask for the bike to be returned to us and we'll do a physical inspection. 

"If we still can't determine whether it's warranty or not we'll send it to [Bianchi's HQ in] Italy for inspection and suggestion of resolution. In some cases where we've determined it's not a warranty, the consumer can insist the bike is sent to Italy but it would be at their cost. If Italy then determines it is a warranty, the carriage is refunded. That's happened so rarely I can't remember the last time. 

"In most warranty cases – and we don't have that many, thank heavens! – we resolve the issue quickly and everyone is happy. In some cases we have to offer an alternative frame (if the warranty frame is no longer available or the colour has changed) and that can take a little longer."

Bear in mind that not buying from a local dealer could make things more difficult in the event of a warranty issue. Your contract is with the dealer who sold you the bike. Any authorised dealer could handle the warranty process but they're at liberty to charge for their work. In these days of internet shopping, it can be a point of friction when consumers who have bought on price from a dealer some distance away find they have to take a trip back, or ship the bike at their own cost. The warranty doesn't cover this.

Here's something that could be even more problematic. In some cases, a grey import – all perfectly legal, but not through a bike brand's official distribution network – is already technically secondhand, so no warranty applies. Then it comes down to whether that grey importer is willing to cover any perceived warranty. 

If you bought your bike direct from the brand – as is the case with Canyon , for example – then your contract is obviously with that brand. 

"What might come as a surprise to some customers is that we have a dedicated technical service team here in the UK to handle all after-sales queries including warranty and guarantee," says Canyon's Aaron Budd.

"We appreciate customers can’t pop in to their local bike shop to enquire about warranty with Canyon, but we have a specific contact form to get in touch with the team, as well as our live chat service which enables the customer to talk to us in real time.

"All warranty and guarantee cases are handled exclusively here in the UK. This means we can easily get the bike here for inspection should this be required, either by courier at our expense, or the customer can drop it into our UK Service Centre. If you are sending your bike back to us, we include some useful re-boxing videos on our website to help get it to us safely."

Giant's guidelines for warranty claim

We asked Giant if there were guidelines that cyclists should follow to make sure a warranty claim goes as smoothly as possible, and what we should avoid doing. They put together these suggestions (with reference to Giant, obviously, but the same will hold true elsewhere):

1. Contact your Giant retailer and arrange for them to view your bicycle. Ideally deal with the original retailer but you can deal with your local retailer. This way they will be expecting you and will have made time for you.

2. Take your complete bicycle. Giant will not accept a warranty claim without the complete bicycle in store as we require images of the complete bicycle

3. Take proof of purchase. Unless you have proof of purchase and are the first owner of the bicycle, Giant will not look at your bicycle under the terms and conditions of the warranty agreement

4. Tell the truth. At Giant we have over 60 years of experience in our after-sales department. We know!

5. Be nice! We all love bikes and having an issue with our bike or being without one is very frustrating but it’s not the retailer's fault and it is not the guy on the end of the phone's fault. The reason we offer a limited lifetime warranty is to get you back on your bicycle as soon as possible and we’ll endeavour to do that, but shouting doesn’t help!.   What not to do

1. Don't walk in to your bike shop with your bike without arranging a consultation. Without a pre-arranged appointment your retailer may not have time to deal with you or may be in conversation with another consumer. This can quite often lead to friction, exasperation and, on occasion, an unwillingness to help from the retailer.

2. Don't contact Giant direct for a warranty claim. While we are happy to discuss any issue you have and/or any technical questions, it’s impossible to call a warranty over the phone. We need it in with a retailer with a mechanic's eyes on it to start the process.

3. There's no point chasing your warranty claim through Giant UK. Again, while we are happy to talk, in our experience (which is quite a bit) this never goes well and quite often causes delays, confusion or miscommunication. Talk to your retailer. Giant will only confirm the details of the warranty with the retailer.

4. Please don't make demands. You should read your warranty agreement and know what it covers. It doesn’t cover loss of earnings, travel costs, injury claims... The warranty is not a personal insurance policy, it covers the bicycle.

Crash and out of warranty replacement programmes

If damage to your bike isn't covered by the warranty – it falls outside the time limit, for example, or it occurs as a result of a crash – many brands offer replacement parts at reduced prices.

"We offer a crash replacement service ," says Canyon's Aaron Budd. "We appreciate accidental damage can happen, whether it’s on or off road, and offer reduced pricing replacement frames or selected Canyon components if you’re the original owner and it’s within three years of purchase.

Pinarello's 'Crash Replacement Program' applies for five years from initial registration, and Cube has a Crash Replacement Service that applies specifically to carbon frames and forks. Specialized has an 'Assisted Replacement Program' too.

Not all brands publicise similar schemes so it's worth asking about one if your warranty claim is turned down.

Consumer Rights Act

Whatever the warranty on your bike, the Consumer Rights Act 2015 says that goods must be as described, fit for purpose and of satisfactory quality (it came into force on 1st October 2015; the Sale of Goods Act  covers products bought before that time). You're entitled to a complete refund for 30 days after purchase on anything that's not up to standard. 

From 30 days to six months after purchase you're entitled to ask that a faulty product is repaired or replaced. 

The Consumer Rights Act says that goods should last a reasonable length of time, and you could be entitled to some money back on faulty goods for up to six years. If a repair fails and you want a refund, the seller is allowed to deduct some money to account for wear and tear.

Bike brand warranties

Here are brief overviews of the current warranties offered by some of the larger bike brands. Older bikes from these brands are in some cases subject to different terms. These terms apply to the original owner except where stated, and require proof of purchase.

These bullet points aren't exhaustive and aren't intended as a substitute for reading the full warranty of any bike you're considering. Click on the brand name to go to the full warranty.

BMC  • Frame: 3 years • Paint: 2 years • Other BMC products: 2 years • Buyers of a bicycle from Model Year 2011 onwards have the option of registering their frames within 30 days after purchase with a BMC retailer on the BMC website, which will extend the warranty period for the frame from 3 to 5 years. 

Boardman   • Frame and forks: lifetime  • Parts, components and accessories: 1 year 

Brompton   • Frame: 5 years • Other parts: 2 years

Cannondale   • Most frames: lifetime • Frames of Gravity, Freeride, Downhill, Dirt Jump and other ASTM Category Five Bicycles: 3 years  • Paint and decals: 1 year • Cannondale branded components: 1 year

Canyon   • Frame: 2 years (independent of owner) • Frame is also guaranteed for 6 years for the first owner only

Cervelo   • Frame: lifetime

Colnago   Frame: 2 years (if not registered within 10 days of purchase) Frame: 3 years (if registered)

Cube • Aluminium frame: 6 years • Carbon frame: 3 years • Dirt bike frames: 2 years

Genesis   • Aluminium frame: 5 years • Carbon frame: 3 years • "The warranty... will only be granted if an inspection is carried out demonstrably once a year at an authorised Genesis dealer."

Giant/ Liv   • Most frames: lifetime • Rigid fork: lifetime • Downhill MTB frame: 3 years • Paint and decals: 1 year • Other Giant-branded parts: 1 year

Merida   • Frames: lifetime (rider weight limit 120kg) • Rigid forks: 5 years • Rear suspension components: 2 years • Merida-branded components, including paint and finish: 1 year • "All bikes must be serviced by an authorised Merida dealer within 6 months of purchase. Suspension systems must be serviced annually by an authorised dealer."

Pinarello   • Frames: 5 years (if registered within 10 days of purchase)

Ribble   • Most frames and forks: 3 years • Steel and titanium frames and forks: 5 years

Scott   • Most frames: 5 years (reduced to 3 years if annual maintenance is not carried out) • Forks: 2 years • Products must be registered within 10 days of purchase

Specialized    • Frames and forks: lifetime • Roval wheels: lifetime • Specialized-branded products, frame paint and graphics: 2 years • Specialized-branded apparel: 1 year • Second or later owner of Specialized or Roval products are eligible for a two-year warranty from date of original purchase

Trek   • Frames: lifetime • Session, Scratch,Slashand Ticket aluminium frames: 3 years • Session and Slash carbon frames: 2 years • Bontrager forks, parts and components (except 'consumables' like tyres and tubes): 1 year • Paint and transfers: 1 year

Vitus   • Frame and forks: 5 years • Vitus components: 2 years

Wilier   • Frame: 5 years (if registered within 10 days of purchase) • Frame: 2 years (if not registered)

Help us to fund our site

We’ve noticed you’re using an ad blocker. If you like road.cc, but you don’t like ads, please consider subscribing to the site to support us directly. As a subscriber you can read road.cc ad-free, from as little as £1.99. 

If you don’t want to subscribe, please turn your ad blocker off. The revenue from adverts helps to fund our site.

Help us to bring you the best cycling content

If you’ve enjoyed this article, then please consider subscribing to road.cc from as little as £1.99. Our mission is to bring you all the news that’s relevant to you as a cyclist, independent reviews, impartial buying advice and more. Your subscription will help us to do more.

Mat has been in cycling media since 1996, on titles including BikeRadar, Total Bike, Total Mountain Bike, What Mountain Bike and Mountain Biking UK, and he has been editor of 220 Triathlon and Cycling Plus. Mat has been road.cc technical editor for over a decade, testing bikes, fettling the latest kit, and trying out the most up-to-the-minute clothing. He has won his category in Ironman UK 70.3 and finished on the podium in both marathons he has run. Mat is a Cambridge graduate who did a post-grad in magazine journalism, and he is a winner of the Cycling Media Award for Specialist Online Writer. Now over 50, he's riding road and gravel bikes most days for fun and fitness rather than training for competitions.

Add new comment

23 comments.

The Cannondale Lifetime Warranty can be taken with a huge pinch of salt, based on the response I received from them via the retailer r.e. my 7 year old bike, which was as follows: " Unfortunately, I have some bad news as I expected. Cannondale have come back to me confirming this does not qualify for a warranty claim as it is not deemed a manufacturing defect. Like all materials, carbon has a limited lifetime which is five years and that's what Cannondale cover,  so as it is a couple of years further down the line they will not warrant the damage ." Curiously none of their marketing material suggests you should depreciate your bike over 5 years. Also, they don't stock the part I need to fix the bike. Imagine if a car supplier, for example, said it could not supply parts for a seven year old car. 

• Log in or register to post comments

I had some notions about aluminium frames which I have now abandoned after riding one. The other notion, which may or may not be correct, which has prevented me from 'risking' a plastic (carbon) frame is that it just breaks and someone states 'you must have crashed it or it wouldn't have broken'. I am rather impressed by the Cannondale and Specialized warranties, which suggest to me that modern aluminium frames are a good bet. I have 55 years of bike experience now, and 2 frames have broken: one was a glued Raleigh Special Products steel frame which surprised me by breaking a chainstay as a result of internal corrosion after 25 years of varied and careless use in all conditions by me- I was quite happy with that performance. Another was a bespoke Reynolds steel frame which cracked on the seat tube about 10 years after it was made, and the tube was replaced free by the shop. That touring bike is still going, but has largely been superseded by the steel trailer-towing Vitus gravel with the amazing disc-brakes!

*cough* Ultegra cranks *cough*

They'd be fine if they'd just make them L shaped. No idea why it's never been thoguht of.

IanGlasgow wrote: They'd be fine if they'd just make them L shaped. No idea why it's never been thoguht of.

Well, I was initially upset when my crank formed an impromptu L-shape, but as luck would have it, Road.cc had decided to run a brand new article on the many advantages of L-shaped cranks. I'd share a link to it, but I can't seem to find it and worry that its knowledge is forever lost to us.

Let me tell you the story of my experience with Giant. I have a Giant TCR Advanced SL that I bought in November 2019.In August 2020, I noticed a crack in the left chainstay. I never had a fall or any kind of accident with the bike. I contacted my dealer directly and they were very helpful, they sent my frameset to GIANT Deutschland promptly to analyze the problem. Almost a month later, I received the reply where I was told that the chainstay fracture happened because of an external impact without ever justifying or presenting any plausible evidence and without even being interested in guaranteeing the customer a viable solution to the problem. With that said, what I can tell you is that Giant customer service is very unsatisfactory and I don’t recommend it at all. Run away from this brand

Interesting article which I am sure is of interest to many cyclists

Can anyone clarify why most manufacturers warranties are only for original owner. I mean they are warrantying their product for 5 years, what does it matter if ownership has moved to someone else

unfortunately my lawyer wasn't with me but got an interesting off the cuff remark in a specialized dealer......had taken the rear wheel off mrs antigee's new ruby in to have the cassette removed (it was so tight I bent my chainwhip failing to slacken it!) the mechanic asked "why are taking it off".... answer "to put a 36 on"  to which she responded with "that's outside the spec' so it will invalidate your warranty"  I didn't quake in my shoes as not that bothered...but should articles like:

https://road.cc/content/feature/213519-struggling-hills-if-you-need-lowe...

"The very latest versions of Shimano's Ultegra and 105 GS rear derailleurs will actually handle an 11-40 cassette, which opens up a range of possibilities for gravel bikes, touring bikes and any other situation where you're not in a hurry."

carry a warranty warning ? or just another dealer happy to tell me they don't really bother to put any effort into warranty claims?

antigee wrote: unfortunately my lawyer wasn't with me but got an interesting off the cuff remark in a specialized dealer......had taken the rear wheel off mrs antigee's new ruby in to have the cassette removed (it was so tight I bent my chainwhip failing to slacken it!) the mechanic asked "why are taking it off".... answer "to put a 36 on"  to which she responded with "that's outside the spec' so it will invalidate your warranty"  I didn't quake in my shoes as not that bothered...but should articles like: https://road.cc/content/feature/213519-struggling-hills-if-you-need-lowe... "The very latest versions of Shimano's Ultegra and 105 GS rear derailleurs will actually handle an 11-40 cassette, which opens up a range of possibilities for gravel bikes, touring bikes and any other situation where you're not in a hurry." carry a warranty warning ? or just another dealer happy to tell me they don't really bother to put any effort into warranty claims?'

Frame warranty is not affected by changing components providing that all the components work together and are a reasonable fit for the use of the bike.

So putting triple clamp suspension forks onto an XC bike WILL invalidate the warranty. Bodging disc brakes onto a rim brake only frame will also kill any warranty. Even things like fitting a rack to a frame without rack mounts (which you can do using P-clips) will probably void the warranty becasue you're adding extra load to the frame which it wasn't designed to withstand.

But changing the gear ratios will be fine - providing that the larger cassette clears the spokes on the rear wheel and the correct rear mech is fitted to accommodate that larger cassette and it's all set up correctly. None of that is related to the frame so won't affect the warranty in any way.

antigee wrote: ) the mechanic asked "why are taking it off"....         '

To give a thorough clean?  Or how about... What is the relavence? 

I had completely forgotten about Specialized's lifetime warranty for their frames when I walked back in my local bike shop (the lovely Fudges in Chiswick) asking them about a repair and/or new bike to my old Sirrus hybrid. It had done a few thousand miles when the frame cracked randomly. Sheared off near the bottom bracket.

I'd bought the bike there and they checked the warranty terms, emailed a few pictures to Specialized warranty team as described above.

As my bike model was no longer made I was offered two choices.  1. A new frame free of charge, but I'd have to pay for fitting my accessories to it and pay for accessories which didn't fit the new frame 2. A completely new bike at cost(ish)/half price, up to the value of the bike I'd bought before

I chose the latter and felt very good about both my LBS and Specialized. Top service from them both. 

Same happened to my old Specialised. Frame cracked on the top tube and Specialised replaced it with their latest equivalent. 

I had an aluminium framed Giant Revolt that suffered a crack on one of the seatstays, near to the bridge. Few emails and pics sent back and forth with shop, and Giant agreed to refund the cost of the complete bike. Was very happy with the result. I have a TCR too, I'm very happy with their frame warranty based on my own experience.

Sorry @ragtag but something doesn't add up about that story. Partly it's the classic "anecdata" - Giant wouldn't warranty my frame therefore their warranty is shit" - and partly because if the head tube really was welded out of line (extremely unlikely given the automated manufacturing and quality control) it would show up immediately as atrocious handling. I can bet that the conversation the retailer had with Giant was very different to the one they had with you...

@Natrix: replacements will be whatever the company has in stock at the time that's equivalent or better. Doesn't have to be the same and in the case of a model that's discontinued, there's uually no other option but to give the next best thing. Counter to that, I remember a guy bringing in a very old beautiful carbon-tubed Specialized (one of their early ventures into carbon with lugs and carbon tubes) and one of the tubes had become un-bonded from the metal lug. Specialized gave him a brand new full-carbon Tarmac frame as the only current "equivalent" (it wasn't equivalent, it was WAY better!) They didn't have to do that at all, the guy's frame was about 10 years old but he was decent and very upset by it and actually came in just looking to buy a new bike but being a nice helpful sort of shop we phoned Specialized and asked them the question. Their warranty dept was always awesome.

As @JohnStevenson says, I've seen/heard most variations on a theme of "I was just riding along..." and some really quite extraordinarily broken frames over the years. Being honest and decent about it will get you far more than outrageous claims or hostility or the classic "I'm an engineer and..."

We had a funny one with Kona where the guy was adamant that he'd just been riding along... so for a laugh we sent Kona the frame (which was sort of folded in half from what was obviously a bad landing off a big jump) and Kona sent the guy one of those devastatingly sarcastic-rude but very funny letters basically telling him to get stuffed.

crazy-legs wrote: @Natrix: replacements will be whatever the company has in stock at the time that's equivalent or better.

What is equivalent IN THEIR OPINION.  In my opinion, a far heavier, cheaper, scratched steel frame wasn't equivalent to a titanium frame and they did have titanium framed bikes in their range at the time but they handled the whole thing very poorly.  Initially I was told to take the bike to the local raleigh dealer, who then tried to charge me for stripping it down to the frame.  I said that I could strip it down  so they actually rebuilt it just so that I had to strip it down!! 

There was then a delay of several months before the steel frame turned up.  They steadfastly refused to upgrade it in any way, even though it was scratched.  It needed a different seat tube and front mech as the originals wouldn't fit which was another load of hassle. 

Very disapointed with the whole experience, especially as it was a mechanic at the raleigh dealers who broke the frame in the first place.............

Natrix wrote: Very disapointed with the whole experience, especially as it was a mechanic at the raleigh dealers who broke the frame in the first place.............

That's not warranty then, it's a shop error and the shop need to rectify it to essentially give you exactly what you had before (or better) even if it costs them.

Although I'd be curious as to exactly what the shop mechanic was doing to break the frame...?!

Natrix wrote: crazy-legs wrote: @Natrix: replacements will be whatever the company has in stock at the time that's equivalent or better.

I agree with crazy-legs - if the shop broke it, then it's not a warranty replacement and the shop has to make good the situation. If you're unhappy with it, you can just sue the shop for the cost of a replacement frame.

My carbon fibre Genesis frame got smashed accidentally by my LBS (something fell from a height onto the cross-bar), so they got an identical new frame shipped in (they're Genesis dealers) and built it up with the bits from my bike. As it was a new frame, the warranty for the frame was then reset.

crazy-legs wrote: Sorry @ragtag but something doesn't add up about that story. Partly it's the classic "anecdata" - Giant wouldn't warranty my frame therefore their warranty is shit" - and partly because if the head tube really was welded out of line (extremely unlikely given the automated manufacturing and quality control) it would show up immediately as atrocious handling. I can bet that the conversation the retailer had with Giant was very different to the one they had with you...

I know the shop very well, they were dissappointed and are still chasing Giant. They said they have had a number of issues with Giant when it comes to aluminum frames. You can think what you like but you add nothing, just a bunch of "I bets".

I had the frame inspected by a specialist to look at the issue, he noticed the welds and that it wasn't straight. But hey, from your view at your mum's home you must know better. 

I aways takein the warrenty the manufature offers when buying a new bike.  When your spending over 2000$ plus on a new bike it does play a part in what brand you purchace. 

Great writeup, Mat.  One other thing we've seen from a few manufacturers of carbon frames is the response to a warranty claim for a crack in the frame: "Our frames don't just spontaniously crack. You must hve crashed it." The rather unhappy rider then contacts us to evaluate the frame and write a letter to the manufacturer.  If we can access the inside of the frame with a borescope, we look for wrinkles in the carbon that often show up directly under the crack.  If we can't access the inside, we can cut the frame open and quickly see a wrinkle or other manufacturing flaw that would cause such a premature cracking.  Those photos often result in a new frame being shipped to the customer as well as a payment for our inspection service.

Shame Natrix, back in '97 they replaced my glued Ti mtb (Raleigh Special Products Division) with a welded Ti frame, the 850, which is still my good bike.

Raleighs frame warranty is pretty poor as well.  They replaced my broken titanium frame with a far heavier steel one, there's nothing in their warranty that says the replacement has to be of the same quality................

Giant's warranty counts for nothing. My daughter has a frame that buckled after using it in a local park. It's a TCX and the top tube caved in on the underside in one place. The retailer said that it shouldn't happen. Giant said that it was due to improper use, without every seeing the bike first hand or asking anything about it. She's 50 odd kilos, and not into getting air on any bike, let alone a 'cross bike. She rode up and down banking, dismounting, mounting and general cx type things, on very tame ground. We go there often. 

If you look at the current Giant Bicycles Instagram you will find a picture of someone on the same model bike bunny hopping a log. She didn't bunny hop anything and didn't crash it. 

A specialist we consulted produced a report and identified the head tube was welded on incorrectly (the tube wasn't straight) and the weld had gone through the metal of the head tube. This may or may not have been a reason for the damage, regardless, this is not manufactured well enough for a bike which costs £2000.  

Latest Comments

Yep, probably just be ordered to undergo a programme of retrainering.

How do you know he wasn't furious at being made to put it on?

A few days ago in my city, I see this young girl on her cargo bike who droppped her keys just in front of me, on the cycle lane. I called and she...

The greatest trick the devil ever pulled was convincing the world there was a war on motorists.

It's not going very far south either. Almost like you can't cover much of the country in four stages with a very limited budget, and I'm glad that...

Good stuff. As the Prime Minister pointed out only this week, Mr Starmer hasn't even got a plan for dealing with people who spray each other with...

Personally, having owned a number of "bone conduction" headsets from a couple of different vendors (Shokz and various chinese brands), I am pretty...

Given motorway speeds I wouldn't have been so certain, regardless of the vehicle type.  Idiot assume they are invulnerable in their metal box but...

Does Viz still exist??!  You learn something new every day.

"He was accompanied in his commute by the Sports Councillor David Escudé, with Collboni opting for a helmet, while Escudé opting to go without."...

• Afghanistan
• Åland Islands
• American Samoa
• Antigua and Barbuda
• Bonaire, Saint Eustatius and Saba
• Bosnia and Herzegovina
• Bouvet Island
• British Indian Ocean Territory
• Burkina Faso
• Canary Islands
• Cayman Islands
• Central African Republic
• Christmas Island
• Cocos (Keeling) Islands
• Congo (Brazzaville)
• Congo (Kinshasa)
• Cook Islands
• Curaçao
• Czech Republic
• Dominican Republic
• El Salvador
• Equatorial Guinea
• Falkland Islands
• Faroe Islands
• French Guiana
• French Polynesia
• French Southern Territories
• Guinea-Bissau
• Heard Island and McDonald Islands
• Isle of Man
• Ivory Coast
• Liechtenstein
• Marshall Islands
• Netherlands
• New Caledonia
• New Zealand
• Norfolk Island
• North Korea
• North Macedonia
• Northern Mariana Islands
• Palestinian Territory
• Papua New Guinea
• Philippines
• Puerto Rico
• São Tomé and Príncipe
• Saint Barthélemy
• Saint Helena
• Saint Kitts and Nevis
• Saint Lucia
• Saint Martin (Dutch part)
• Saint Martin (French part)
• Saint Pierre and Miquelon
• Saint Vincent and the Grenadines
• Saudi Arabia
• Sierra Leone
• Solomon Islands
• South Africa
• South Georgia/Sandwich Islands
• South Korea
• South Sudan
• Svalbard and Jan Mayen
• Switzerland
• Timor-Leste
• Trinidad and Tobago
• Turkmenistan
• Turks and Caicos Islands
• United Arab Emirates
• United Kingdom (UK)
• United States (US)
• United States (US) Minor Outlying Islands
• Virgin Islands (British)
• Virgin Islands (US)
• Wallis and Futuna
• Western Sahara
• RIDEWRAP HQ, WHISTLER
• RIDEWRAP, COLORADO
• RIDEWRAP, SANTA CRUZ

Trek Frame Protection

Protect your Trek bike from headtube to rear hub with a RideWrap mountain bike frame protection kit. Check out our range of protection kits for Trek bikes. Our kits are DIY friendly and come in clear gloss or matte finish. They are almost invisible once installed. Protect your bike and your investment. Wrap before you ride. 

Trek was never just a name. From the beginning, it was a summation of values. In 1976 over a few beers at the Pine Knoll Supper Club, Dick Burke and Bevil Hogg debated the relative merits of two names: Trek and Kestrel. Ultimately the special power in the name Trek – call it the spirit of adventure, the promise of greatness on the horizon was – selected for the newly minted bicycle business.

Find Your Trek Bot

Protecting your bikes bot starts here. RideWrap makes bike bot protection kits for all styles, brands, and sizes of bicycle. Fill out the fields below to find the kit that matches your bot.

Don’t see your bot brand? Click here to jump to our universal Covered Kits. Or submit a kit request here .

Tailored Protection not available

We strive to have the most bike protection kits in our catalog so that you can get the protection your bike needs, we’re sorry this one is not available at this time.

Our team is working hard everyday to add new current model bikes to our inventory.

Unfortunately, the team has either not had the opportunity to measure this particular model or size or the model year has been superceeded, so Tailored Protection is not currently available.

We recommend our high-quality universal fit products to get protected today.

Please submit a request for your model to get it on our radar.

This is an automated system that will add this model to our team's investigation list. Please note, that they only investigate current model year bikes, and if yours is a previous generation, unfortunately it will not be available. This request does not guarantee a timeline or that we will be successful in offering this model, but we will do our best!

If you'd like to be notified when we have protection available for your bike, please include your email below. Don’t worry, unless you select to subscribe to our mailing list, we will ONLY contact you in the event there is a change in the status of this model.

protecting high risk areas of the bike. The Covered Kit offers a generic fit per frame style to cover high wear areas.

Key areas are given treatment. The Essential Kit is perfect for cable rub and protecting against wear and tear.

Banshee Legend< // RideWrap Tailored Frame Protection Kit

• Brand : Banshee
• Model : Ledgend
• Year : 2018:
• Wheel Size : 27
• Frame Material : Carbon

Trek ridewrap features

All of RideWrap’s bike frame and fork protection products are DIY friendly. Our products come with everything you need to complete a successful at-home installation. RideWrap bike specific protection film comes with a 10-year warranty against yellowing. We developed RideWrap film specifically for use on bike frames and forks. RideWrap protection film is the ideal thickness for protecting bike frames and forks. It’s lightweight, enhances the bike frame’s finish, is self-healing, and superhydrophobic. These features give the best bike protection experience on the market.

10-years against yellowing and cracking.

Choose matte or gloss to match your ride.

Stain-Resistant

Keep your bike looking fresh.

Protection matches your bike and style.

Hydrophobic

Repels mud, grime, and muck.

Lightweight

Min. weight, Max protection.

Self-healing

Minor scratches and swirls disappear.

Includes everything you need.

DEGREES OF PROTECTION - Trek PROTECTION

RideWrap’s degrees of protection give you the option to pick the ideal level of protection for your bike and riding style. All of our protection kits are made from RideWrap bike specific protection film. Our kits range from 30% - 95% coverage and protect your bike frame and fork from whatever the trails or roads throw at them.

tailored protection™

Specific to your bike make, model, and size. The Tailored Protection™ kit provides up to 95% frame coverage. The highest coverage available on the market.

covered protection™

Universal kits that protect the high-risk areas of your bike. The Covered Protection™ kit offers a universal fit based on frame style that covers high wear areas.

essential protection™

Key areas of your bike are given protection treatment. The Essential Protection™ kit is perfect for protecting against cable rub and wear and tear.

fork protection

Protect up to 95% of your crown and lowers, from scrapes and scratches that happen on and off the trail.

shuttle armor

Protect your downtube from tailgate and shuttle pad wear. The high-durability rubber and strong adhesive keep your downtube safe while shuttling.

chainstay armor

Trim-to-fit customizable Chainstay Armor protects your seatstays, chainstays, and other high-risk, high-impact areas of your bike from chainslap and trail debris.

Trek frame protection benefits

RideWrap Bike frame protection products keep your bike looking fresh. They protect your frame and fork from damage.  Using RideWrap protection products increases the resale value of your bike by protecting it from scrapes, scratches, and regular wear and tear.  RideWrap protection films make your bike easier to clean. The hydrophobic quality of the film sheds mud and speeds up wash time.  RideWrap gives you confidence to focus on the ride not the consequences. Charge harder, pedal further, and ride more knowing your bike is protected.  Now get out there, ride more and worry less.

Increase resale value.

Focus on the ride, not the what-if.

Reduce time spent washing.

Privacy Overview

Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.

Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.

Trek/Bontrager/Electra/Diamant Limited Warranty

We've Got You Covered We provide a warranty against defects in materials and workmanship for all original equipment and aftermarket products, as specified below. First Things First Contact an authorized retailer or distributor to initiate a warranty claim. Proof of purchase is required. Click here to find a retailer near you. Lifetime Framesets (frame and rigid fork), main frame, and full suspension swing arms for the lifetime of the original owner Bontrager wheels with carbon rims 2 Years Apparel Parts and accessories Rear suspension linkage components, including bearings, rocker link, and accompanying hardware and components Bontrager wheels with alloy rims Paint and decals Subsequent Ownership Subsequent owners (second or later) are entitled to a 3 year warranty from the date of purchase from the retailer on the Trek frame and Trek fork. This does not include items such as wheels, suspension forks, drive train components, etc. Proof of original purchase is required. This Warranty Does Not Cover Normal wear and tear Improper assembly Corrosion Improper maintenance Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold Damage or failure due to accident, misuse, abuse, or neglect Labor charges for part replacement or changeover Non-proprietary products (any other original part or component) covered by the original manufacturer’s warranty Cosmetic scratches or non-structural blemishes on Bontrager carbon rims or wheels This warranty applies to: • All model year 2020 and newer bicycles • Parts and accessories purchased after August 1, 2019. Any products not specifically included above are omitted, but may be included in the 2012-2019 Trek Care Limited Warranty. Click here for details . This warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item at the manufacturer’s discretion. This warranty extends from the original date of purchase. Trek and Electra are not responsible for incidental or consequential damages unless prohibited by state law. Claims made outside the country of original purchase may be subject to fees and additional restrictions. Warranty duration and detail may vary by country. The English version of the warranty shall prevail.

Trek Care Limited Warranty | Trek Bikes

We've Got You Covered   Every new Trek bicycle comes with our industry's best warranty and loyalty programme – Trek Care. Once your Trek Bicycle is registered, the Trek Bicycle Corporation provides each original retail purchaser of a Trek bicycle with a warranty against defects in materials and workmanship, as stated below: First things first Contact an authorised Trek retailer or distributor to initiate a warranty claim. Proof of purchase is required. Find a Trek retailer LIFETIME   Frames for the lifetime of the original owner (except forks, the Session, Scratch, Slash and Ticket model frames, and the swing arms on all full-suspension bicycles) 5 years   Swing arms on all full-suspension bicycles (except the Session, Scratch and Slash model frames) 3 years   Session (aluminium), Scratch, Slash and Ticket model frames and swing arms 2 years   Session (carbon) model frames and swing arms RIDE+ motor, controller and battery pack (or 600 charges, whichever comes first) All original Bontrager forks, parts and components (except consumables such as tyres and tubes) 1 year   Paint and decals This warranty applies to 2012-2019 model bicycles and only covers Trek and Bontrager branded products. Any other original part or component shall be covered by the stated warranty of the original manufacturer. Any products not specifically included above are hereby omitted. THIS WARRANTY DOES NOT COVER:   Normal wear and tear Improper assembly Improper follow-up maintenance Installation of components, parts or accessories not originally intended for or compatible with the bicycle as sold Damage or failure due to accident, misuse, abuse or neglect Labour charges for part replacement or changeover This warranty is void in its entirety by any modification of the frame, fork or components. This warranty is expressly limited to the repair or replacement of a defective item, and said repair or replacement is the sole remedy of the warranty. This warranty extends from the date of purchase, is offered only to the original owner and is not transferable. This warranty applies only to Trek bicycles purchased through an authorised dealer or distributor. Trek Bicycle Corporation is not responsible for incidental or consequential damages. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. Any claim against this warranty must be made through an authorised dealer or distributor. Proof of purchase is required. A bicycle must be registered with Trek Bicycle Corporation before a warranty claim may be processed. Claims made outside the country of purchase may be subject to fees and additional restrictions. Warranty duration and detail may differ by frame type and/or by country. This warranty gives you specific legal rights, and those rights may vary from place to place. This warranty does not affect your statutory rights. The English version of the warranty shall prevail. For 2011 and older model bicycles, please consult your owner’s manual or contact us or an authorised dealer for the applicable warranty. TREK CARBON CARE   Sometimes accidents happen and you may need to replace a non-warranty damaged frame or part. That's why we made the Trek Carbon Care Programme. We know how much you love your Trek bike and understand the burden of having to replace a non-warranty damaged bike frame or part. This programme can be used to obtain a discount on a replacement frame or component in the case of non-warranty damage. Contact your local authorised dealer for details.

• Go! E-bikes
• Accessories
• Find a retailer

ABOUT ELECTRA

• Electra history
• Flat Foot Technology
• Brand partners
• Electra Funbassadors
• Work at Electra
• Customer care
• Bike registration
• Manuals & user guides
• Shipping & delivery
• Newsletter signup
• Global distributors
• How to shop safely
• Privacy policy & terms of use
• Cookie policy

Canada / English

• © Electra Bicycle Company 2024

• Forum Listing
• Marketplace
• Advanced Search
• Community Help Section
• Archived Discussions

Trek Frame warranty Issues

• Add to quote

So I recently broke my 2016 fuel ex 9 frame. Cracked right at the seat tube top tube junction. I brought it into the shop and they warrantied it no problem. My new frame came in and I said I would build it myself, move the parts etc. The bike shop gave me the line that building the frame would void my warranty on the new frame. So i emailed a contact that I had at Trek HQ and he talked to the warranty department and they said * If there is a clear manufacturing defect that causes a failure, it should be covered. * If there is an assembly error, compatibility error, etc. that causes or contributes to a failure, your warranty may be void. So this makes it seem that I could in fact build my frame. I would of let the shop do it but they were trying to charge 250 dollars to build the bike and i built about 10 of the 2017 fuel models before when I was working as an intern at trek. anyways, I decided to let the bike shop build the bike for convenience, and figured the 250 would cover their time for the warranty process. They seemed to not have a solid price So before the shop built the bike I said to call me with a more refined price, they did not. I called them after two days of waiting after the frame and all parts where there and they said the bike was ready. This was today. I go in to pick up the bike and they ring me up for 398 dollars. 150 more than they quoted. They tacked on 50 each for bleeding the rear brake and reverb (internal routing) and 42 for a bottom bracket which i thought was included in the 250 because i mentioned i wanted a new one and he said 250 to build it. I just went ahead and payed them, just figured whatever its a new frame it will be perfect build Defects ive found with the build so far: Derailuer not properly indexing ( Had to readjust for my ride tonight) Improper front brake routing, routed on the outside Stem bar clamp upside down , bontrager b upside down used a stem spacer thats a smaller od than the top cap, looks crappy, My bike 3 spacers that would work and the new frame came with spacers missing part of the cable routing system, downtube tie down piece So i may be hypercritical but i feel like the gouged me on the price because they had me locked in with their fake "wavier". The receipt shows "pro bike build" and i feel like that would require a lot more attention to detail. The also didn't ask me to bleed the brakes and reverb which was 100 buck more and if they did i would of just done it myself because i have all the tools and fluid. On another note, they kept my old top cap, made it myself on the lathe. So im gonna go back in point out all of the issues and mention the things that im upset about. Should i ask for a refund on the bleeding since they didnt ask? should i ask for a discount on the build since it was kinda half-assed for a "Pro Level Build" are they in the wrong? any other opinions on this? Thanks, Sam  

Sounds like an issue with the shop, not Trek at least. If there are things that you had not expected, I would bring it to their attention. As an HVAC contractor, I cannot just give a price estimate, then make it whatever I want ABOVE an estimate without verifying the homeowner WANTS me to do something. I had a crack in my Farley frame in late 2015. The shop asked that I pay a $100 disassembly/reassembly fee. I did not mind that.  

dethwshbkr said: sounds like an issue with the shop, not trek at least. Click to expand...

Bummer. My experiences with Trek warranty was close to 30 years ago for my road bike. The fork cracked and had a clean break at a dropout while JRA. Brought it to a dealer (not the place I bought it from), and it was warrantied without change in a somewhat timely manner. When I went to pick it up, the new fork was installed and there was no charge. The guys just smiled and said something like, "Here you go, have fun!" Later, the left rear dropout broke with a clean break between the dropout and the chainstay while JRA. This time, I brought it to another dealer near where I was going to university, also not the selling dealer. Either the shop or Trek dragged their feet on that one. I got a new a new frame without argument, but it took 3-4 months, by which time I had gone home over the summer and come back, and had switched sports to running. I had stripped the bike before leaving it, except for the headset and bottom bracket because I didn't have the tools. The replacement came with headset, and the shop threw on a bottom bracket from their spares bin when I pointed that out. I built that back up myself. I don't know, so I'm speculating, but you'd think that for a legitimate warranty claim, Trek would be providing the dealer with some money to do the parts swap. My Toyota with over 150K miles at the time and otherwise out of warranty had an issue that was covered by an enhanced warranty for a known issue. I made an appointment with a random Toyota dealer, and they were glad to take care of the issue with no charge because of the reimbursement from Toyota. I know, different industry, but shouldn't the same principle apply? I'd be curious to hear if shops get compensation from manufacturers for warranty claims.  

You have a level of expertise that probably surpasses the guys at the shop for that bike. You. should have gone in and assisted with the build during an off time. Both parties would come out ahead and the charges would likely be lower. The build requires those bleeds. 250 would have included that.  

Trek should cover the reassembly build cost imho. It's no fault of yours that their frame cracked, so why would you have to pay for it? This continues to be a major flaw in the bicycle industry. I would have built it myself before I paid a penny for a warranty issue.  

Xlr8n said: I would have built it myself before I paid a penny for a warranty issue. Click to expand...

• I'd have the shop press the headset in
• I'd have the shop face & chase the BB (assuming it's threaded)
• If I know a shop employee personally and (s)he offers to do the work personally, I'd buy him/her some good microbrew and help them drink it while they/we work on my bike after hours. Not on the clock.

I wouldn't have paid for the bleeds. You were quoted $250 to move everything over and the internal routing requiring a bleed is part of that and covered under the $250. That's dishonest shop.  

I would not pay more than $250'. Even if the bleed was required they should have included it in the estimate. If you don't get any satisfaction from the shop call Trek customer se vice and tell them what happened.  

I would have built it myself before I paid a penny for a warranty issue. Click to expand...

I agreed and I told the trek warranty rep that. Trek sent the frame fast and it was better than what I had. So I am happy on the trek end not the shop end  

Good News! The service manager at the shop saw the miscommunication that happened and realized that i had been pretty poorly treated and decided to refund me 200 bucks. I brought in a quote from another shop yesterday that included bleeding of the brake and reverb for 150 and they decided to honor that. I didn't think they would really sway but they did. Im pretty sure trek had some leverage on the situation.  

Good to hear it worked out. I'm surprised you were able to get a 2016 frame though. Last I heard they didn't have any.  

No I got a 2018 frame  

Mine looked exactly like that. I also had some paint chipping going on too. I did as well. Especially the seatstay rubbing on the rear brake hose. New frame has the issue as well. I think the frame was designed with brakes that have hose that exit on the drive side of the caliper vs non drive side like the xt brakes.  

Few pics Thanks for the reply. Cable rub shots.  

Attachments

I'm seeing a lot of there threads were shops are gouging customers for swapping parts over on warrantied frames. Its a pretty crappy, predatory move. If a customer spends good money a bike and it breaks that customer shouldn't have to pay a dime to get their bike going again.  

I had a similar issue with my warrantee. The shop promised a nice build up for 200. I went for it as a good will gesture for dealing with the warrantee process. When I got the bike back they reinstalled the headset without greasing the bearings and zip tied the cables to the frame rather than the internal routing. Clearly they will not see any more business from me. Sent from my SM-G920V using Tapatalk  

Interesting. My experience was the opposite. 8 month old Farley 9.6. I had upgrade most components and had good relationship with LBS. took bike to beach house, ended up with cracked stay with all recent rides being sand. Took to shop for post-beach B.B. maintenance (they found crack). Trek initially refused to warranty. I was considering new non-Trek frame and asked LBs to try one more time with Trek. LBS told me they spent 1.5 hour on phone and Trek eventually relented. From colors, looks like I got leftover ‘17 9.8 frame (fine). LBS swapped parts and told me b/c it was warranty, no cost to me (other than new B.B., which I needed). I brought shop 2 cases of beer. Won’t use another shop. Won’t buy another Trek (was looking at FEX 9.9, got SB100).  

Edit- spammers post removed  

• ?            
• 15.5M posts
• 518.6K members

Top Contributors this Month

Trek Bicycle Warranty – Your Comprehensive Guide to Trek’s Industry-Leading Bike Warranty Program

• Post author By zbk-adm
• Post date 28.01.2024
• No Comments on Trek Bicycle Warranty – Your Comprehensive Guide to Trek’s Industry-Leading Bike Warranty Program

If you own a Trek bicycle, it’s essential to understand the warranty coverage provided by the company. Trek is renowned for its commitment to quality and customer satisfaction, and their warranty reflects this dedication. In this article, we will delve into the details of Trek’s warranty process, including information on replacement, repair, claims, and service.

When you purchase a Trek bicycle, it comes with a warranty that guarantees coverage for any defects related to materials and workmanship. This warranty is valid for the original owner and is non-transferable. Trek offers different warranty periods for different bicycle components, such as frames, wheels, and components.

If you encounter any issues with your Trek bicycle during the warranty period, you have the option to seek a replacement or repair. Trek’s warranty covers the cost of replacement parts and labor required for repairs. To initiate a warranty claim, you will need to bring your bike to an authorized Trek dealer or retailer.

The warranty claim process typically involves the evaluation of the bike by a trained technician. They will determine if the issue falls within the warranty coverage and, if so, proceed with either a repair or replacement. Trek aims to provide a quick and efficient service, ensuring that you can get back to riding your bike as soon as possible.

In conclusion, knowing the details of your Trek bicycle warranty is crucial to ensure that you can avail the coverage if needed. Whether it’s a repair or replacement, Trek stands by their guarantee and offers excellent service to their customers. By understanding the warranty process and keeping the related documents handy, you can confidently rely on Trek’s warranty coverage for your bicycle.

Trek Bicycle Warranty: Everything You Need to Know

When you purchase a Trek bicycle, you expect it to be durable and reliable for all your cycling adventures. However, accidents and unexpected malfunctions can still occur. That’s why it’s essential to understand the Trek bicycle warranty coverage and the process for service, repairs, and replacements.

Trek offers a warranty on all their bicycles, which covers defects in materials and workmanship for the original owner. The specific terms may vary depending on the model and year of the bike, so it’s crucial to review the warranty documentation for complete details.

In general, Trek warranties their bicycles for a specific period of time, typically ranging from one to three years for frames and components. This warranty is a guarantee that Trek stands behind the quality of their bikes and will take care of any issues that arise due to manufacturing defects.

If you experience a problem with your Trek bicycle during the warranty period, the first step is to contact your local Trek retailer. They can assist you with the warranty process and guide you on the necessary steps to take. It’s important to note that any repairs or service related to the warranty should be performed by an authorized Trek dealer.

During the warranty process, Trek will evaluate the issue and determine if it falls under warranty coverage. If the problem is eligible for warranty repair or replacement, Trek will take care of the associated costs. However, it’s important to keep in mind that the warranty does not cover normal wear and tear, misuse, or accidents.

Trek’s goal is to keep you riding, and they strive to provide timely service to get you back on your bike as quickly as possible. In some cases, minor repairs may be sufficient, while in others, Trek may opt for a complete replacement of the affected components or even the entire bicycle.

Overall, Trek’s bicycle warranty is designed to ensure customer satisfaction and peace of mind. By offering coverage for defects and standing behind their products, Trek demonstrates their commitment to producing high-quality bicycles that you can rely on for many years of enjoyable riding.

Importance of Trek Bike Warranty

When purchasing a Trek bicycle, it is crucial to understand the importance of their warranty coverage. The Trek bike warranty guarantees that your bicycle is free from any defects in materials and workmanship. This warranty is valid for the original owner of the bike and is non-transferable.

Having a warranty for your Trek bike provides peace of mind knowing that you are protected against any potential issues that may arise with your bicycle. In the unlikely event that something goes wrong with your bike, you can file a claim and have it repaired or replaced.

Trek’s warranty coverage includes a limited lifetime warranty on the frame of the bicycle. This means that if your bike’s frame fails due to a manufacturing defect, Trek will repair or replace it at no cost to you. Additionally, the warranty covers the frame for the lifetime of the original owner.

It is important to note that certain specific parts of the bicycle, such as the suspension frame, have a separate limited warranty. This means that if any defects are found in these parts within a specific timeframe, Trek will either repair or replace them.

When filing a warranty claim, it is essential to understand the process. First, you need to contact your local Trek retailer or visit their website to initiate the warranty claim. You will need to provide proof of purchase and describe the issue you are facing with your bicycle.

Once your claim is approved, Trek will guide you through the repair or replacement process. They may ask you to bring your bicycle to an authorized Trek service center or have an authorized Trek retailer perform the necessary repairs. If the issue cannot be resolved through repair, Trek will provide a replacement bike of equal or similar value.

In conclusion, the Trek bike warranty is of utmost importance as it ensures that you are protected against any potential defects in your bicycle. It provides peace of mind and guarantees that any issues will be addressed promptly and efficiently. Remember to keep your proof of purchase and follow the necessary steps when filing a warranty claim to make the process as smooth as possible.

Key Features of Trek Bicycle Warranty Coverage

When you purchase a Trek bicycle, you can rest assured that it comes with a comprehensive warranty coverage. Trek takes pride in their commitment to providing excellent customer service and support related to their bicycles. Here are the key features of the Trek bicycle warranty:

1. Guarantee of Quality

The Trek bicycle warranty guarantees that your bike is free from any faults or defects in materials and workmanship. If your bike experiences any issues within the specified warranty period, Trek will repair or replace the faulty parts or the entire bike, depending on the nature of the problem.

2. Easy Claims Process

If you need to make a warranty claim, Trek has implemented a simple and straightforward process to ensure a hassle-free experience. You can contact Trek’s customer service team or visit an authorized Trek dealer to initiate the warranty claim process. They will guide you through the necessary steps and documentation required to process your claim quickly and efficiently.

During the warranty claim process, Trek will evaluate the issue with your bike and determine the most appropriate solution, whether it is a repair or replacement. They strive to provide a fast turnaround time to minimize any inconvenience caused.

It’s important to note that the Trek bicycle warranty coverage may vary depending on the specific model and component parts. Trek provides a detailed warranty policy for each of their bikes, including information on the duration of the warranty and any exclusions or limitations.

With Trek’s comprehensive warranty coverage, you can have peace of mind knowing that your bike is protected and that Trek is committed to ensuring your satisfaction as a valued customer.

Understanding the Bicycle Repair and Replacement Coverage

When you purchase a Trek bicycle, you can have peace of mind knowing that it comes with a comprehensive warranty and guarantee. This warranty covers any defects in materials and workmanship for the lifetime of the original owner, giving you confidence in your investment.

In addition to this, Trek offers a repair and replacement coverage that goes beyond the standard warranty. This coverage provides extra protection for your bike in case of accidental damage, theft, or any other non-warranty related issues.

The Repair Process

If your Trek bicycle requires repairs, you should contact your local Trek authorized dealer. They will assess the issue and determine the best course of action. If the repairs are covered by the warranty, they will be done free of charge.

For repair requests that fall outside of the warranty coverage, the Trek authorized dealer will provide you with an estimate of the repair costs. You can then decide whether you want to proceed with the repairs or explore other options.

The Replacement Coverage

In case your Trek bicycle is stolen or damaged beyond repair, the replacement coverage comes into play. This coverage allows you to replace your bike with a new one at a discounted price, giving you the opportunity to get back on the road as soon as possible.

To make a claim for the replacement coverage, you will need to provide proof of ownership, such as the original purchase receipt or a police report in the case of theft. Once the claim is approved, you can choose a new Trek bicycle from the available options and complete the purchase at the discounted price.

In summary, the bicycle repair and replacement coverage offered by Trek provides peace of mind for any unforeseen issues that may arise with your bike. Whether it’s covered by the standard warranty or falls under the repair or replacement coverage, Trek is committed to ensuring your satisfaction and keeping you on the road.

Steps to Register Your Trek Bicycle Warranty

If you have recently purchased a Trek bicycle, it is important to register your warranty to ensure coverage and guarantee for your new bike. By registering your bicycle warranty, you will not only have proper documentation of your purchase but also avail the benefits of warranty-related services such as repair or replacement.

Follow these simple steps to register your Trek bicycle warranty:

• Visit the Trek Bicycles website: Go to the official website of Trek Bicycles and navigate to the warranty registration page.
• Provide personal information: Fill in the required fields with accurate personal details like your name, contact information, and address.
• Enter bicycle information: Provide the necessary details about your bicycle, which may include the model name, serial number, and purchase date. This information is usually found on the bike’s frame.
• Submit the registration: Once you have entered all the required information, click on the submit button to complete the registration process.
• Keep the confirmation: After submitting the registration, you will likely receive a confirmation email or a registration number. Keep this information safe as it will serve as proof of your warranty registration.

By following these steps and registering your Trek bicycle warranty, you can ensure that your bike is protected and eligible for any warranty-related claims or services. Remember, timely registration is essential to make the most of your warranty coverage, so don’t delay the process.

Guarantee for Trek Bicycles: What’s Covered?

The warranty offered by Trek bicycles provides coverage for various related services and repairs for your bicycle. The guarantee covers any defects in materials and workmanship, ensuring that your bike is built to last.

When making a claim under the Trek bicycle warranty, the process is straightforward. Simply contact your local Trek dealer or the store where you made the purchase, and they will guide you through the necessary steps. The friendly staff will assist you in submitting the claim and provide any additional information required.

If your bike requires repair, Trek will cover the cost of the replacement parts and the labor needed to repair it under warranty. In some cases, if the bike cannot be repaired, Trek may offer a replacement bike of similar value.

It’s important to note that the warranty coverage may vary depending on the specific model of the Trek bicycle. However, the guarantee is generally valid for a specified period of time from the date of purchase.

When purchasing a Trek bicycle, it’s recommended to review the warranty terms and conditions to understand the extent of coverage provided. This will ensure that you can take advantage of the warranty in case any issues arise with your bike.

In summary, the Trek bicycle warranty offers coverage for defects in materials and workmanship. It includes repair or replacement of necessary parts and labor. Be sure to familiarize yourself with the warranty terms when purchasing a Trek bicycle to fully understand the coverage and claims process.

How to File a Warranty Claim for Your Trek Bicycle

If you have purchased a Trek bicycle and it is still under warranty, you may be eligible for a replacement or repair of your bike. To file a warranty claim, follow the steps below:

Step 1: Gather documentation

Before filing a warranty claim, make sure you have all the necessary documents. This usually includes your original receipt or proof of purchase, the bike’s serial number, and any additional documentation related to your purchase.

Step 2: Contact Trek

Once you have gathered all the required documentation, contact Trek’s customer service to initiate the warranty claim process. You can reach them by phone or email, which can be found on the Trek website. Be prepared to provide them with the details of your claim and any supporting documentation.

Note: It is important to contact Trek as soon as possible after discovering the issue with your bicycle, as there may be time limitations for filing a warranty claim.

Step 3: Evaluation and resolution

After you have submitted your warranty claim, Trek will evaluate your case and determine the appropriate course of action. This may involve a thorough inspection of your bicycle or consultation with the retailer from which you purchased your bike.

If your claim is approved, Trek will either provide a replacement bike or offer to repair your existing bicycle, depending on the nature of the issue. In some cases, Trek may also offer a credit for future purchases if a replacement or repair is not feasible.

Step 4: Follow-up and communication

Throughout the warranty claim process, it is important to maintain open communication with Trek’s customer service team. They will keep you informed about the status of your claim and any steps that need to be taken on your end.

Remember: It is crucial to follow any instructions provided by Trek’s customer service team to ensure a smooth resolution to your warranty claim.

In conclusion, Trek offers a comprehensive warranty for their bicycles, and filing a warranty claim is a straightforward process. By following the steps outlined above and providing the necessary documentation, you can ensure that your claim is properly evaluated and resolved by Trek’s customer service team.

The Warranty Service Process for Trek Bicycles

When it comes to Trek bicycles, the warranty coverage for repairs and replacement is an important aspect of owning a Trek bike. Trek offers a comprehensive warranty service for all their bicycles, ensuring that customers are given peace of mind and guaranteed satisfaction with their purchase.

For any warranty-related service, Trek provides a simple and efficient process. If you experience any issues with your Trek bike, follow these steps to initiate the warranty service:

Step 1: Contact Trek

If you encounter a problem with your bicycle that falls under the warranty coverage, the first step is to get in touch with Trek. You can reach out to Trek either through their website or by contacting your local Trek dealer. Make sure to provide all the necessary details about the issue you are facing, including the model and serial number of your bike.

Step 2: Evaluation and Repair

Once you get in touch with Trek, their team will guide you through the evaluation process. In some cases, they may ask you to visit your nearest authorized Trek dealer to have your bike inspected. If the issue is repairable, Trek will take care of the necessary repairs free of charge. The skilled technicians at Trek will ensure that your bike is repaired to the highest standards, using genuine Trek parts.

Step 3: Replacement, if necessary

In certain situations where the issue cannot be repaired or if the cost of repair is higher than the value of the bike, Trek may offer a replacement bike. This depends on the nature of the problem and the warranty terms and conditions. Trek will work closely with you to find the best solution and ensure your satisfaction.

In conclusion, Trek bicycles come with a warranty that covers repair and replacement, providing customers with peace of mind. The warranty service process for Trek bicycles is straightforward, starting with contacting Trek, followed by evaluation and repair, and potentially offering a replacement if necessary. Rest assured that Trek stands by their products and guarantees a smooth and hassle-free warranty service experience.

Trek Bicycle Warranty: Frequently Asked Questions

Here are some frequently asked questions about the Trek bicycle warranty:

Q: What does the Trek bicycle warranty cover?

A: The Trek bicycle warranty provides coverage for defects in materials and workmanship for the lifetime of the original owner.

Q: What is the process for filing a warranty claim?

A: If you believe your Trek bicycle has a defect covered by the warranty, you should contact your authorized Trek retailer. They will guide you through the warranty claim process and assist with any necessary repairs or replacement.

Q: Are there any related costs for warranty service?

A: There are no related costs for warranty service if the defect is covered by the warranty. However, any non-warranty related repairs or service may incur costs.

Q: What words should I use when describing the issue with my bicycle?

A: When describing the issue, be specific and provide as much detail as possible. This will help the Trek retailer to better understand the problem and expedite the repair or replacement process.

Q: How long does the warranty coverage last?

A: The warranty coverage lasts for the lifetime of the original owner.

Q: Does the warranty cover damage caused by accidents or misuse?

A: No, the warranty does not cover damage caused by accidents, misuse, or normal wear and tear. It only covers defects in materials and workmanship.

Q: Can I transfer the warranty to a new owner if I sell my Trek bicycle?

A: Yes, the warranty can be transferred to a new owner within the first three years of the original purchase. The new owner must contact Trek to register the transfer.

Q: What is the guarantee for replacement parts?

A: Replacement parts installed by an authorized Trek retailer during the warranty period are covered under warranty for the remaining warranty period of the bicycle.

Q: Can I get a refund instead of a repair or replacement?

A: No, the warranty only provides for repair or replacement of the defective parts.

Q: Are all Trek bicycles eligible for warranty coverage?

A: Yes, all Trek bicycles sold through authorized retailers are eligible for warranty coverage.

Q: What if I have further questions about the Trek bicycle warranty?

A: If you have further questions about the Trek bicycle warranty, you can contact Trek through their customer service channels for more information and assistance.

Trek Bicycle Warranty vs. Extended Warranty

When purchasing a Trek bicycle, the warranty that comes with it provides coverage for any defects in materials and workmanship. This warranty ensures that if a problem arises with your bike within the specified warranty period, Trek will repair or replace the affected parts or the complete bicycle, at their discretion, free of charge. The warranty claim process is usually straightforward and involves contacting Trek’s customer service, providing relevant information and documentation, and following their instructions for getting the bike repaired or replaced.

However, it’s worth considering whether you should opt for an extended warranty, which can provide additional coverage beyond what the standard Trek warranty offers. Extended warranties typically cover a longer period of time and can include benefits like free service, discounts on parts, and more comprehensive repair coverage. They can provide added peace of mind and financial protection, especially for expensive or complex bikes.

The process for filing a claim under an extended warranty is similar to that of the standard Trek warranty. You would need to contact the warranty provider, provide the necessary information and documentation, and follow their instructions for getting your bike repaired or replaced. However, it’s important to carefully review the terms and conditions of the extended warranty, as the coverage can vary significantly between different providers.

In summary, while the standard Trek bicycle warranty offers a guarantee against defects in materials and workmanship, an extended warranty can provide additional peace of mind and coverage for repairs and service beyond what the standard warranty provides. It’s important to carefully consider the terms and conditions of both warranties before making a decision, ensuring that you choose the best option for your bike-related needs.

Understanding the Trek Bicycle Warranty Transferability

The Trek bicycle warranty provides coverage for defects in materials and workmanship for a specified period of time. This warranty applies only to the original purchaser of the bicycle and is non-transferable unless otherwise stated.

Transferability:

In some cases, Trek may allow the warranty to be transferred to a new owner of the bicycle. However, this transferability is subject to certain conditions and may require the completion of a transfer form. The new owner must also provide proof of purchase and may need to pay a transfer fee.

Warranty Claim Process:

If a warranty claim arises, the original purchaser or the new owner, if applicable, should contact the Trek authorized dealer where the bicycle was purchased. The dealer will then guide them through the warranty claim process, which may involve inspecting the bicycle, submitting a claim to Trek, and fulfilling any additional requirements. It is important to keep all documentation related to the purchase and warranty guarantee for reference during this process.

Service and Repair:

In the event of a warranted defect, Trek will, at its discretion, provide either repair or replacement of the defective part or component. However, the warranty does not cover normal wear and tear, damage caused by misuse or accidents, or any modifications made to the bicycle. It is recommended to have any service or repairs performed by an authorized Trek dealer to ensure the warranty is not voided.

Trek Bicycle Warranty: Fine Print and Exclusions

When purchasing a Trek bicycle, it is important to understand the fine print and exclusions of the warranty to ensure you are aware of the coverage and limitations. Trek offers a limited lifetime warranty on their bicycles, which provides guarantee for the original owner against defects in materials and workmanship.

It is essential to understand that the warranty does not cover normal wear and tear, misuse, abuse, accidents, or any damage caused by improper assembly, maintenance, or repairs that were not performed by authorized Trek dealers. Any modifications or alterations to the bicycle may also void the warranty.

If you need to make a warranty claim, Trek follows a specific process. First, you must contact the authorized Trek dealer from whom you purchased the bicycle. Provide them with the necessary information, including the description of the problem, purchase date, and proof of purchase. The dealer will then evaluate the claim and determine if it falls within the warranty coverage.

If the claim is approved, Trek will either provide a replacement bicycle or offer a repair solution, depending on the nature of the issue. However, it is important to note that warranty claims may take some time to process, and the resolution may vary depending on the specific circumstances.

Keep in mind that the warranty is only valid for the original owner and is non-transferable. If you purchase a used Trek bicycle, the warranty coverage may not apply. Additionally, the warranty does not cover any related costs, such as shipping or labor charges associated with repairs or replacements.

In summary, while Trek offers a comprehensive warranty coverage for their bicycles, it is crucial to understand the fine print and exclusions. Proper assembly, maintenance, and repairs performed by authorized Trek dealers are essential to ensure the validity of the warranty. If you have any questions or doubts, it is recommended to reach out to your authorized Trek dealer for clarification.

Tips for Maintaining Your Trek Bicycle to Preserve the Warranty

Maintaining your Trek bicycle is essential to not only ensure its longevity but also to preserve the warranty that comes with it. Here are some important tips to help you keep your bike in the best possible condition:

1. Regular Inspections and Cleaning

Inspect your Trek bicycle regularly for any signs of wear and tear, such as loose bolts, damaged parts, or worn-out brake pads. Cleaning your bike regularly will help prevent any build-up of dirt, grime, or debris that can affect its performance.

2. Proper Lubrication

Applying lubricant to the chain, gears, and other movable parts of your Trek bicycle is crucial to ensure smooth and efficient functioning. Follow Trek’s recommendations for lubrication intervals and use high-quality lubricants for best results.

3. Tire Maintenance

Check your tire pressure regularly and ensure that it is within the recommended range. Inspect the tires for any cuts, punctures, or excessive wear and replace them if necessary. Keeping your tires properly inflated and in good condition will enhance your bike’s performance and minimize the risk of flats.

4. Suspension Care

If your Trek bicycle has suspension, make sure to follow the manufacturer’s instructions for maintenance and servicing. Regularly clean and inspect the suspension components for any signs of damage or wear. Proper care of your bike’s suspension will help maintain its performance and prolong its lifespan.

5. Professional Service and Repairs

While regular maintenance and basic repairs can be done at home, it is important to have your Trek bicycle serviced by a professional bike shop periodically. They have the expertise and tools to perform more complex tasks and ensure that your bike is in optimal condition. Keep all service-related receipts and documentation for warranty claim purposes.

Following these tips will not only help you maintain your Trek bicycle’s performance and reliability but also preserve the warranty that guarantees its quality. In the unfortunate event that you need to make a warranty claim, having proper documentation and proof of regular maintenance will make the process smoother and increase the likelihood of a successful claim.

Trek Bicycle Warranty: Coverage Period and Limitations

When you purchase a Trek bicycle, you can have peace of mind knowing that it comes with a warranty. This warranty provides coverage for a certain period of time, protecting you against any manufacturing defects or issues that may arise with your bike.

The coverage period for Trek bicycles varies depending on the type of bike you purchase. Most Trek bicycles come with a lifetime warranty on the frame. This means that if there’s a defect in the frame, Trek will repair or replace it free of charge. However, it’s important to note that this warranty only applies to the original owner of the bike and is non-transferable.

In addition to the frame, Trek offers a warranty on other components of the bike such as the fork, stem, handlebar, seat post, and wheelset. The specific coverage period for these components may vary, so it’s important to consult Trek’s warranty documentation for more information.

It’s worth mentioning that Trek’s warranty does not cover normal wear and tear, damage caused by accidents or misuse, or any modifications made to the bike. In other words, if you’ve modified your Trek bicycle or if the damage is due to your own actions, the warranty may not apply.

If you encounter an issue with your Trek bicycle that you believe is covered under warranty, the first step is to contact the Trek dealer where you purchased the bike. They will guide you through the warranty claim process and help determine if the issue is eligible for warranty coverage.

Once your claim is approved, the repair process will begin. Depending on the nature of the issue, Trek may either repair the bike or replace certain components. Keep in mind that any repairs or replacements made under warranty will be done with the same or similar parts, and the repaired or replaced parts may not be of the same color or design as the original.

In conclusion, Trek’s bicycle warranty provides coverage for a specific period of time, protecting you against manufacturing defects. However, it’s important to understand the limitations of the warranty, as it may not cover certain types of damage or modifications. If you believe your Trek bicycle is eligible for a warranty claim, contact your Trek dealer for assistance.

How to Extend Your Trek Bicycle Warranty

If you are a proud owner of a Trek bicycle, you already know that it comes with a warranty that covers certain repairs, replacement parts, and labor costs. However, did you know that you can extend your warranty coverage for even more peace of mind?

Extending your Trek bicycle warranty is a great way to ensure that you are protected against unexpected repair costs and enjoy your bike for years to come. Here’s how you can do it:

1. Register your bike

Registering your Trek bicycle is the first step to extending your warranty. By providing your contact information and the serial number of your bike, you will have more efficient service if you ever need to make a claim. You can easily register your bike on the Trek Bicycles website.

2. Check the terms and conditions

Before extending your warranty, it’s important to read and understand the terms and conditions. This will give you a clear understanding of what is covered and what is not. It’s always a good idea to familiarize yourself with the warranty-related words and phrases to ensure there are no surprises down the road.

3. Contact Trek customer service

Once you are ready to extend your warranty, reach out to Trek customer service. They will guide you through the process and provide you with all the necessary information. They can also answer any questions you may have about the coverage and extend the warranty for you.

4. Regular bike maintenance

Keep in mind that in order to maintain your warranty coverage, you need to follow the recommended maintenance schedule for your Trek bicycle. Regular tune-ups and inspections are essential to keep your bike in good condition and prevent any potential issues.

By extending your Trek bicycle warranty, you can have peace of mind knowing that you are covered for any unexpected repair or replacement costs. It’s a small investment that can save you a lot of money in the long run. So take the necessary steps to extend your warranty and enjoy your Trek bike for many years to come.

If you are considering purchasing a Trek bicycle, it is important to familiarize yourself with the warranty coverage and processes in order to ensure your investment is protected. Here are some frequently asked questions regarding Trek bicycle warranties:

1. What is the warranty coverage for Trek bicycles?

Trek offers a limited lifetime warranty on the frame of their bicycles. This warranty is valid for the original owner of the bicycle and covers defects in materials and workmanship.

2. Does the warranty cover related components?

Yes, Trek’s warranty also covers the bicycle’s related components, such as forks, handlebars, stems, seatposts, and more. These components are covered for a period of one year from the date of purchase.

3. How do I make a warranty claim?

To make a warranty claim, you will need to contact your local authorized Trek dealer. They will guide you through the process and help assess the issue with your bicycle. It is important to keep your original proof of purchase for warranty claims.

4. What is the process for warranty claims?

Once you have contacted your local authorized Trek dealer, they will work with Trek to determine if your warranty claim is valid. If approved, they will assist in providing a suitable solution, which may include replacement parts, repair, or in some cases, a replacement bicycle.

5. Is there a guarantee on the warranty service?

Yes, Trek guarantees the warranty service performed to be free from defects in workmanship and materials for a period of 30 days. If any issues arise within this period, they will be addressed accordingly.

6. Are there any limitations to the warranty coverage?

While Trek’s warranty provides extensive coverage, there are some limitations. The warranty does not cover normal wear and tear, misuse, accidents, or modifications made to the bicycle. Additionally, any non-Trek branded components or accessories are not covered by Trek’s warranty.

By familiarizing yourself with Trek’s warranty coverage and processes, you can ensure that your bicycle is protected and that any issues that may arise can be addressed in a timely and efficient manner. Enjoy your Trek biking experience!

Trek Bike Warranty for Used Bicycles

When purchasing a used Trek bicycle, it’s important to understand the warranty coverage and the process for filing a claim.

Firstly, it’s crucial to note that the warranty for used bicycles may differ from that of new ones. The coverage offered by Trek for used bikes is typically shorter than the standard warranty period.

Before making a purchase, it’s advisable to inquire about the remaining warranty on the used bike to ensure you are aware of any potential limitations or exclusions.

In the event that you need to make a warranty claim for a used Trek bicycle, the process typically involves contacting Trek customer service. They will guide you through the steps necessary to evaluate your claim and determine if it qualifies for warranty service.

It’s important to have all relevant information related to the bicycle, such as the model, serial number, and proof of purchase, readily available when contacting Trek customer service. This will expedite the process and help ensure accurate evaluation of your claim.

If your claim is approved, Trek may offer various options for resolution, such as repair or replacement of the affected components. The specific solution will depend on the nature of the issue and the available resources at the time of the claim.

However, it’s essential to note that the warranty coverage for used bikes does not provide a guarantee for replacement or service for every condition. Trek’s warranty coverage aims to address manufacturing defects or other similar issues, not normal wear and tear or damage resulting from accidents or misuse.

Therefore, it is recommended to thoroughly inspect a used Trek bicycle before purchasing it, ensuring that it meets your expectations and requirements. This can help minimize the likelihood of encountering warranty-related issues down the road.

In conclusion, while the warranty coverage for used Trek bikes may be limited, it still provides valuable assistance in the case of manufacturing defects. Understanding the process and coverage limitations will help ensure a smooth and satisfactory experience with your used Trek bicycle.

Overview of Trek Bicycle Warranty History

Trek has a long history of providing excellent warranty coverage for their bicycles. The warranty process is designed to ensure that customers receive prompt and reliable service related to any defects or issues with their Trek bike.

In words: if you experience any problems with your Trek bicycle, you can file a warranty claim and Trek will evaluate it to determine if it is eligible for coverage. If your claim is accepted, Trek will cover the cost of repair or replacement, depending on the severity of the issue.

Understanding the Warranty Coverage

Trek offers various warranty coverage depending on the type of bicycle. Generally, Trek provides a lifetime warranty on the frame of their bikes, guaranteeing that it is free from defects in material and workmanship for the entire duration of ownership. Other components and parts of the bicycle, such as the fork, stem, handlebar, and seat post, are covered for a shorter period of time, typically ranging from one to five years.

In the event of a warranty claim, Trek may choose to repair or replace the affected part or component. If a suitable replacement is not available, Trek reserves the right to substitute it with a comparable part of equal or greater value.

Process for Filing a Warranty Claim

If you believe your Trek bicycle is eligible for warranty coverage, you can start the warranty claim process by contacting the Trek customer service team. They will guide you through the necessary steps, which may include providing proof of purchase, detailed information about the issue, and photographs if requested.

Trek will then evaluate your claim and determine if it meets their warranty guidelines. If approved, they will provide further instructions on returning the bike or damaged component for repair or replacement. Trek aims to handle warranty claims efficiently and ensure customer satisfaction.

In conclusion, Trek’s bicycle warranty is designed to provide comprehensive coverage and support to their customers. With a history of excellent customer service and a commitment to quality, Trek stands behind their bicycles and aims to provide a reliable and enjoyable riding experience for all owners.

Trek Bicycle Warranty: Customer Reviews and Experiences

When it comes to purchasing a new bicycle, one of the most important factors to consider is the warranty offered by the manufacturer. A warranty is a guarantee that the bicycle will be free from defects in materials and workmanship for a certain period of time.

Many Trek bicycle owners have shared their experiences with the warranty service provided by the company. The general consensus is that Trek has a reputation for excellent customer service and stands behind their products.

One customer shared their experience with a warranty claim process for a Trek bicycle. They had a minor issue with their bike and contacted Trek for assistance. They were pleasantly surprised by the quick response and the ease of the claim process. Trek promptly provided them with a replacement part for their bike, ensuring that they were back on the road in no time.

Another customer had a more serious issue with their Trek bicycle and had to send it in for repair. They were impressed by the professionalism and efficiency of the Trek service center. They received regular updates on the progress of the repair and were notified when their bike was ready for pick-up. The repair was done to their satisfaction, and they were extremely happy with the outcome.

In terms of warranty coverage, Trek offers a comprehensive warranty for their bicycles. Their warranty covers the frame and rigid fork for the lifetime of the original owner. Components, on the other hand, are covered for one year from the date of purchase. This warranty coverage applies to all Trek bicycles, regardless of the price range.

In summary, Trek bicycles have a strong warranty program that is backed by excellent customer service. The warranty claim process is efficient and hassle-free, and customers have reported positive experiences with both minor repairs and major repairs. If you are in the market for a new bicycle, Trek is a brand that you can trust to provide reliable and durable products with excellent warranty coverage.

Understanding the Warranty Claim Process for Trek Bicycles

When it comes to the warranty claim process for Trek bicycles, it’s important to understand how it works and what you need to do if you have a related issue with your bike. Trek offers a comprehensive warranty coverage for their bicycles, which includes repair or replacement service for certain defects or damages.

If you believe that your Trek bicycle is eligible for a warranty claim, the first step is to contact the authorized Trek dealer where you purchased the bike. They will assist you in evaluating whether the issue is covered under the warranty or not. It’s essential to provide them with all the necessary documentation, including your original proof of purchase and any other relevant information.

Once your claim is verified, the authorized Trek dealer will guide you through the repair or replacement process. They will arrange for the necessary service or replacement parts, depending on the nature of the issue. In some cases, the bike may need to be sent to a Trek service center for further evaluation or repair.

During the warranty claim process, it’s important to communicate with the authorized Trek dealer and follow their instructions. They will provide you with updates and estimated timelines for the repair or replacement. It’s also crucial to keep all communication and documentation related to your warranty claim for future reference.

Trek aims to provide efficient and reliable service to their customers, ensuring that any covered defects or damages are addressed promptly. However, it’s important to note that the warranty coverage may vary depending on the specific model and components of the bicycle. It’s recommended to thoroughly review the warranty terms and conditions provided by Trek for complete understanding of the coverage.

Trek Bicycle Warranty: Claims Documentation Required

When it comes to Trek bicycle warranty claims, documentation is an important part of the process. In order to successfully file a claim and receive service or a replacement for your bike, there are certain documents that you will need to provide to Trek.

First and foremost, you will need to have your original proof of purchase. This can be a receipt, invoice, or any other document that shows you are the original owner of the bicycle. The proof of purchase is essential in order to establish that your bike is still within the warranty period.

In addition to the proof of purchase, you will also need to provide some related documentation. This may include any service or repair records that you have for the bike, especially if the claim is related to a specific issue or defect. These records can help Trek determine the type of coverage that applies to your situation.

It is important to note that the warranty coverage provided by Trek varies depending on the type of bicycle and the specific warranty for that model. Some bicycles may have different warranty terms, so it is essential to check the warranty documentation for your particular bike.

Once you have all of the necessary documentation, you can proceed with the claim process. You can contact Trek directly or reach out to an authorized Trek dealer for assistance. They will guide you through the process and let you know what steps to follow.

Overall, it is crucial to have the required documentation for your Trek bicycle warranty claim. This will help expedite the process and ensure that you receive the necessary service, repair, or replacement for your bike. Keeping all related documentation organized and easily accessible will save you time and hassle when it comes to filing a warranty claim.

Trek Bicycle Warranty: Resolving Warranty Disputes and Issues

As a valued Trek bicycle customer, it’s important to understand the coverage and terms of your bike’s warranty. In the unlikely event that you encounter any issues or need to make a warranty claim, Trek has developed a straightforward and efficient process to resolve disputes and address any concerns you may have.

Trek bicycles come with a warranty that guarantees their frames to be free from defects in materials and workmanship for a specific period of time, depending on the model. Components and parts are typically covered by their own respective warranties offered by the manufacturers. It’s important to review the specific terms and conditions of your bike’s warranty to understand what is covered and for how long.

Initiating a Warranty Claim

If you believe that your Trek bicycle is experiencing a defect covered by the warranty, the first step is to contact the retailer where you purchased the bike. They will assist you in the warranty claim process and guide you through the necessary steps.

When contacting your retailer, make sure to have your original proof of purchase and a description of the issue you are experiencing. The retailer will then assess the situation and determine if the problem is covered under warranty or if it falls under a different category, such as wear and tear, misuse, or accidental damage.

Repair, Replacement, or Other Resolution

If it’s determined that your issue is covered by the warranty, the retailer will work with Trek to resolve the problem. Depending on the nature of the defect, Trek may authorize a repair, replacement of the affected part, or in some cases, a replacement of the entire bicycle.

Trek’s goal is to resolve warranty claims promptly and efficiently to ensure customer satisfaction. In some cases, there may be delays or challenges in obtaining the necessary parts or conducting the repair. However, Trek and its retailers strive to provide transparent communication and keep you updated throughout the process.

Additional Service and Support

Should you have any questions or concerns related to your Trek bicycle’s warranty, the retailer and Trek’s customer service team are available to assist you. They can provide guidance on warranty coverage, answer any technical questions, and address any other service-related issues you may have.

Remember, Trek’s warranty is designed to protect you as the customer and guarantee the quality and performance of their bicycles. By understanding the warranty coverage, initiating claims through the appropriate channels, and working with Trek and its retailers, you can ensure that any warranty disputes or issues are resolved in a fair and timely manner.

How to Check the Status of Your Trek Bicycle Warranty Claim

If you have submitted a warranty claim for your Trek bicycle, you might be curious about the status of your claim. Trek offers a straightforward process to check on the progress of your claim, ensuring that you stay informed throughout the warranty service.

Firstly, it is important to note that Trek warranties vary depending on the type of bike and the specific coverage provided. Trek offers a guarantee on its bicycles against manufacturing defects, providing either a replacement or repair service depending on the circumstances.

To check the status of your warranty claim, you can start by contacting Trek directly through their customer service channels. Be sure to have your claim number handy, as this will help expedite the process of locating your claim’s information.

There are a few methods you can use to reach Trek’s customer service team. You can either call their support line or send an email. Trek’s website provides the necessary contact information, making it easy for you to get in touch with their team.

When contacting Trek, it is helpful to provide any relevant details about your warranty claim, including the date it was submitted and any related documentation. This will assist the customer service representative in locating your claim and providing an accurate update on its status.

Once you have reached out to Trek, their customer service team will be able to inform you about the progress of your warranty claim. They can provide information on whether your claim has been approved, denied, or is still being processed.

Remember, it is important to keep your expectations realistic when waiting for a response. The warranty claim process may take some time, especially if additional information or inspections are required. However, Trek’s customer service team will strive to keep you informed and provide updates whenever possible.

In summary, checking the status of your Trek bicycle warranty claim involves contacting their customer service team and providing them with your claim number and any relevant information. By doing so, you can stay informed throughout the warranty process and ensure that your claim receives the attention it deserves.

Trek Bicycle Warranty: International Coverage

Trek offers a comprehensive warranty for their bicycles, ensuring that customers receive high-quality service and support no matter where they are located. This international coverage is designed to give peace of mind to Trek bike owners, allowing them to enjoy their rides without worrying about any unexpected issues.

Process for Warranty Claims

If you experience a problem with your Trek bicycle, the warranty process is straightforward and efficient. Simply bring your bike to an authorized Trek dealer or retailer, who will assess the issue and perform any necessary repairs. The dealer will handle the entire warranty claim process on your behalf, ensuring a seamless experience.

Trek’s warranty covers all defects in materials and workmanship for the lifetime of the original owner. This means that if your bike has any manufacturing issues or defects, Trek will repair or replace the affected parts or the entire bike itself.

International Service and Repair

Trek’s international warranty coverage extends to authorized Trek dealers and retailers worldwide. No matter where you are in the world, you can take your Trek bike to the nearest authorized service center to receive the necessary repairs or warranty-related assistance.

Trek’s global network of authorized service centers ensures that you can always find a knowledgeable technician who is trained to work on Trek bicycles. The technicians will use genuine Trek parts and follow the manufacturer’s guidelines to ensure the highest quality of repairs.

Trek’s international warranty coverage also includes free replacement parts and labor costs, ensuring that you are not financially burdened by any manufacturing-related issues with your bike.

Overall, Trek’s international warranty coverage guarantees that you can enjoy your Trek bicycle with confidence, knowing that it is backed by a company that stands behind their products. Whether you need a repair, a replacement, or any warranty-related assistance, Trek is committed to providing the highest level of service and support to their customers around the world.

Trek Bicycle Warranty: Contact Information

If you have any questions about the Trek bicycle warranty or need to make a claim related to warranty coverage, the Trek customer service team is available to assist you. You can contact them through the following methods:

• Phone: If you prefer to speak directly with a representative, you can call Trek’s customer service hotline at 1-800-373-4594. They are available Monday through Friday from 8:00 am to 6:00 pm Central Time.
• Email: You can also reach out to Trek’s customer service team via email at [email protected] . They strive to respond to all inquiries within 24-48 hours.
• Online Form: To streamline the warranty claim process, Trek provides an online form that you can fill out on their website. Simply visit www.trekbikes.com and navigate to the “Warranty” section to find the form and submit your claim.

When contacting Trek for warranty-related inquiries, be prepared to provide the necessary information, such as your contact details, bike model, serial number, and a description of the issue or damage. This will help expedite the warranty service process.

Whether you need a replacement part, repair service, or have a general question about your Trek bicycle’s warranty, the Trek customer service team is committed to providing excellent support to ensure your satisfaction. Don’t hesitate to reach out to them for assistance.

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Save my name, email, and website in this browser for the next time I comment.

Trek Checkpoint SL Gravel Frameset 2024, Size 56cm

Hassle free returns.

We offer a 14 day hassle free returns policy as standard.

If you are unhappy with the product when it arrives with you simply let us know as soon as is possible. You can then either drop it back instore or have it collected for a small shipping fee.

As long as the product is unridden and comes back to us how we gave it to you we will refund you from there.

Simple. As it should be.

You are covered. We warranty every product that we sell so you feel safe in your purchase. 

• 3 months  minimum warranty on  everything.
• Bikes bought at £3995+ have an extended warranty on the frame for one year. 
• Frames £2495+ are extended to one year for the frame.
• Plus  any manufacturers warranty  that still exists.

You can read more warranty details here .

UK Collect At Store All bikes, frames, wheels and parts can be collected from our Kingston store.

Hand Delivery - No Packing Required Our team of drivers will bring your bike in person, answer any questions you have and help with setup.

Bikes:  £85

*Certain postcodes are unavailable for this service. Lead times vary.

Standard Boxed Delivery (3-5 Business Days) We have a simple flat delivery cost as per below which includes insurance.

Bikes:  £85/ Frames:  £30/ Wheels:  £30/ Parts:  £10

For more in depth delivery information please click here .

Klarna Please note there is a £5,000 limit for orders placed on Klarna.

Please get in touch  if you are looking to buy a bike over this limit on Klarna and we can help you out.

Paypal There is no upper limit on orders placed via Paypal Credit.

Choose Paypal at checkout to see your available finance options.

International rates vary based on your location. An accurate price will be given at checkout including duties & taxes.

Duties & Tax You are able to shop in your own currency across our website. Once you start a checkout we will automatically calculate the customs duties and taxes for you. 

Shipping All packages are sent insured and with full tracking details. Individual shipping rates for your country will be shown at checkout.

Returns Policy: Our 2 week return policy still stands from the point of delivery. If in the unlikely scenario that you are unhappy with your purchase then all return shipping costs incuding duties, fees and taxes must be paid by yourself.

Guaranteed Exchange Value from Cycle Exchange

Expertise and Trust Since 2013 we have been the premier Pre Owned bike experts in the UK. Our long established team are happy to chat and give honest advise. Get in contact here ..

Safety - Buy in Confidence Our buyers know what to look for. Our mechanics are thorough. Buying a pre-owned bike has pitfalls, we remove them. We check carbon thoroughly and ensure all components are sound. We ensure bikes are from a reliable source and not stolen. Every bike is serviced, tested and warranted.

Value for Money Our network of suppliers and regular trusted customers means we have access to quality stock at the right price.

Sustainability Our model extends the life cycle of quality products. We recycle, resell and reuse as many components as possible.

THE CYCLE EXCHANGE PROMISE

Carefully sourced, expert advice, payment options, can't find what you're looking for.

Fill out a request and join our waiting list.

Want a different spec?

We are able to swap parts around to suit your specific requirements. Whether that be a stem, different crank length or even a set of wheels

Help & Information

Cycle exchange.

Cycle Exchange Store 27 Sury Basin Kingston Upon Thames KT2 5NZ

Call +44 20 8546 8289

Email [email protected]

Opening Times

Monday: 09:00 – 17:00 Tuesday: 09:00 – 17:00 Wednesday: 09:00 – 17:00 Thursday: 09:00 – 17:00 Friday: 09:00 – 17:00 Saturday: 09:00 – 17:00 Sunday: 11:00 - 15:00

Cafe                Mon–Sat:        08:30 – 16:00 Sun:                  08:30 – 15:00

• Forum Listing
• Marketplace
• Advanced Search
• Classic Forums
• General Cycling Discussion

Trek Domane frame crack voids warranty: "abnormal riding"

• Add to quote

My Trek Domane showed cracks on the down-tube around the front derailleur after six months of riding with zero crashes. The dealer and his Trek rep both looked at it and agreed that it was a valid warranty claim, with no doubts whatsoever. We sent the frame back to Trek, and Trek denied the claim saying the cracks were due to "abnormal riding". The head of warranty service at Trek told me that I had thrown the chain, evidenced by a small paint mark on the sprocket, and this was possibly what caused the cracks. He said it was not a Trek issue, but due to my "abnormal riding", which he could not define, reiterating that he was not positive that the "chain event" caused the cracks. I asked him to define normal riding, and/or abnormal riding, but got nowhere. Pretty fragile frame, I'd say, as I only weigh 150 lbs. From this experience I presume that Trek's warranty is worthless. A thrown chain five months previous to the cracks showing up "maybe" caused a "total failure" (Trek's words) of the frame, and they would not send my frame back to me. The cost of a new frame is on me. This is my fifteenth Trek bike including kid's and wife's bikes. It's also my last.  

Uh, its your frame and by law they must send it back. I am not buying it.  

Me either. I've not had experience with Trek's warranty, but refusing to send your frame back or compensate you puts them in an indefensible legal position over what must be a small (to them) problem.  

I guess that answers the perenial Trek question. scott s. .  

They cannot "not" send your frame back. You bought it. They just want to keep it to study it and prevent future failures like this, a large recall/class action lawsuit. Ask for the frame back. When you take your car in to be fixed, whether they can fix it or not they don't keep it.  

Good luck. Trek says it is not safe to ride, and will not send it back. My dealer bought a new one for me, expecting to get a refund when the warranty went through. Trek won't refund the dealer's money, so I am expected to pay the dealer. We're both screwed.  

Suspicious that this is the OP's first post. Maybe there is something more here than meets the eye.  

Sorry dude, you are now obligated to fight this BS and carry on... we, the greater RBR community, want that damn frame back in your hands!  

sturmeytrek said: A thrown chain five months previous to the cracks showing up "maybe" caused a "total failure" (Trek's words) of the frame, and they would not send my frame back to me. The cost of a new frame is on me. Click to expand...

post = 1 Not saying trolling....but smells funny...... I had an issue with the infamous BB in the 2008 madones. Trek replaced my frame. I do have some paint cracks in now, but they are surface. There seems to be more to this story. If not (it is as you say), call a higher up in the company and see what the shop can do for you.  

Time to make a formal written request for return, followed by an attorney asking the same.  

It gets worse. They are charging me $700 for the frame, which I understand to be a discounted price. But they wouldn't send my dealer a red and white frame like the original, but a black and silver one. I had to replace the seatpost, seat, cables, stem, tape, and water bottle holders which were now the wrong color.  

sturmeytrek said: It gets worse. They are charging me $700 for the frame, which I understand to be a discounted price Click to expand...

Frankly, if it's not safe, I'm not going to use it anyway. Something about screaming down Mt Diablo at 40 mph on a cracked frame does not a appeal to me.  

Sadly, you've all been trolled. Myself included.  

I'm trying to look at it your way Bill, but the frame cracked for no identifiable reason. Clearly it was fragile in that spot. By the way, the replacement frame has a very different connection mechanism between the downtube and the derailleur, and it's supposed to be an identical frame. It also has a plastic piece on the sprocket to guard against chain-suck, which the first frame did not have. They made these engineering changes for a reason, so there's no doubt that they knew this was a potential problem.  

It sounds like the replacement frame is a newer model year. As far as I know bike manufacturers don't change their frame designs mid-season. This could also help explain why the paint scheme is different (new model year). If Trek is selling the new frame to you at a discounted price as part of their crash replacement program, they're keeping the old frame. That's the way it usually works. I'm guessing you had agreed to this or the LBS made that choice for you without telling you. If, in fact, there is a design issue with the old frame, there should be a lot more people complaining about it and there might be a recall. Do your research.  

My LBS had a Madone 5.2 frame that came out of the shipping box with scuff marks on the side of the head tube. Not scratches. Not cracks. Just scuff marks. So minor that a less observant shop might have missed them. Trek sent a replacement frame.  

There are major holes in this story. I've dealt w/ Trek warranty for years and this is complete crap. The OP is still not telling the whole story.  

Yeah, I am telling it straight amigo. I'm as baffled as anyone, as is my dealer. Maybe I should ask the dealer for his invoices and credit receipt from Trek for the replacement frame before I pay him, which I will do as he should not be penalized for trying to help me out. But I did talk to the Trek head of warranty for a long twenty minutes, and he was anything but cooperative about it, and confirmed the warranty denial in no uncertain terms.  

People often start posting on internet forums when they run into a problem. It shouldn't make them suspect. (I've been biking since the early 1980s, and broke a Bianchi frame somewhere around 1988 BTW -- replaced without any fuss, although it took many months to get a new one). I just registered to get advice about a how to deal with a different thing breaking -- my ankle). I've bought over 10 Trek bikes for me and the family over the last 25 years, primarily because they are built well. I would be rather irate if this happened to me. Who the hell hasn't thrown a chain off the sprocket?  

sturmeytrek said: This is my fifteenth Trek bike including kid's and wife's bikes. It's also my last. Click to expand...

Probably meant seat tube.  

I agree, this poster even though he is new, doesn't sound fishy. I have seen this posted here before about them seizing frames. Lots if times people don't post until they are angry. A troll would have just kept saying that trek stole his frame. This guy isn't. It used to be warranty frames were rare. Now it seems a common problem as these bikes are pushing the weight envelope. Bill  

I would guess that the reason they "seize" the frame has to do with product liability, if the buyer decides to ride it anyway and it falls apart under him on one of those 40 mph descents. Or decides to sell it to an unwitting buyer and the same thing happens. Not saying the OP would, but there are people who'd do that.  

A few month ago a rider on a ride dropped the chain on a climb. The chain hit the right chainstay and cracked that sucker. Frame was total of course. Despite what anyone says about how tough carbon fiber is, how resilient it is, steel is still real when it comes to durability!  

Amen brother! I had my share of cracked carbon in the past. Steel will last....and give a great ride too.  

Yeah, cus steel never cracks... http://forums.roadbikereview.com/bikes-frames-forks/steel-frame-crack-downtube-now-what-219002.html http://forums.roadbikereview.com/bikes-frames-forks/cracked-casati-steel-frame-can-fixed-262925.html Worth fixing minor crack in steel frame? Deep DT crack -Steel frame commuter - I keep breaking my road frames - why? - Bicycles Stack Exchange  

DaveWC said: Yeah, cus steel never cracks... http://forums.roadbikereview.com/bikes-frames-forks/steel-frame-crack-downtube-now-what-219002.html http://forums.roadbikereview.com/bikes-frames-forks/cracked-casati-steel-frame-can-fixed-262925.html Worth fixing minor crack in steel frame? Deep DT crack -Steel frame commuter - I keep breaking my road frames - why? - Bicycles Stack Exchange Click to expand...

Yeah Trek sucks! Life time warranty my arse. They wont even replace my $60 flea market found heavily corroded Trek 2200 with a new shiny Madone. In all seriousness you are doing the right thing, call them out. I would expect nothing short of great customer service from a large bike manufacturer like Trek. I think they owe you a new frame, period.  

You have absolutely no clue what is really going on w/ the OP's situation. You've read only his side of the story which is full of holes and sounds nothing like the Trek warranty process i've used for years. The ONLY people that know the complete story are the OP and Trek warranty. You're spouting off that he should get a new frame, "period" and you have no idea what really going on. People like you give people like me (shop employee) grey hair. Given your (and everyone else on this thread) rather complete lack of knowledge of the situation, you're really not even entitled to an opinion.  

Of course steel is real. It's a meaningless statement though, all bikes are real. Choose your frame and go with it. Seems infantile to say that because you prefer one frame type it's better than others. All bikes crash & all bikes fail. In this case the OP says he's had 15 Treks and now he's had a problem so all Treks suck. It's funny. btw, where did the OP say this frame was carbon?  

actually i'm assuming it's carbon lol most treks I see are carbon around here, they're like all over the place. In fact it's hard to find a new bike around here that is not carbon. So my bad if it ain't carbon. But I've seen carbon chainstay cracked that wouldn't happen on a steel. And it's not infantile to say one frame material is better than another. I stated my opinions why I think one material is better, remember it's my opinion. How is expressing opinion over frame material been seen as infantile? I'll bet you didn't see the pics of my Casati frame which was repaired in that thread you listed.  

All of the carbon bashing just gets tiring. Now even in a thread where the OP hasn't said the frame was carbon, it becomes a carbon bashing thread. Trek bashing too. Oh lordy, and here I am riding a carbon Trek.  

I think you are taking what I wrote and turning it into a defensive debate that is not remotely on my mind.  

Absolutely there are many people who would ride or resale a frame and put the issue onto someone else. And yes steel fails. But not from scratches. Bill  

This is a sad situation for a company that use to pride themselves on making great bikes and standing behind them. I was at an LBS in town today that sells Trek, a customer had the same issue as you, the employee in charge of warranty repairs said he should get a free frame based on the fact that the frame had not been in a crash...like you Trek denied the claim. I didn't hear what caused the cracks so can't say if Trek used the same excuse as they did with yours but it could be a pat answer. This isn't (edit, forgot the ending two letters!) the first time this has happened with Trek, unfortunately due to the fragility of CF, especially those made in China, a lot of manufactures are coming up with excuses not to pay the warranty claims. After buying 15 Treks I doubt seriously if Trek cares if you don't buy another, they made their money off of you, plus their so large what's a few dozen mad customers a year matter to them? When they were a small family run business they cared, not any more. Try a Lynskey titanium bike next time, they ride better than CF, you will never have to worry about cracks or the possibility of the chain creating some sort of damage, or worry about abnormal riding damage.  

froze said: This is a sad situation for a company that use to pride themselves on making great bikes and standing behind them. I was at an LBS in town today that sells Trek, a customer had the same issue as you, the employee in charge of warranty repairs said he should get a free frame based on the fact that the frame had not been in a crash...like you Trek denied the claim. I didn't hear what caused the cracks so can't say if Trek used the same excuse as they did with yours but it could be a pat answer. This isn't (edit, forgot the ending two letters!) the first time this has happened with Trek, unfortunately due to the fragility of CF, especially those made in China , a lot of manufactures are coming up with excuses not to pay the warranty claims. After buying 15 Treks I doubt seriously if Trek cares if you don't buy another, they made their money off of you, plus their so large what's a few dozen mad customers a year matter to them? When they were a small family run business they cared, not any more. Try a Lynskey titanium bike next time, they ride better than CF, you will never have to worry about cracks or the possibility of the chain creating some sort of damage, or worry about abnormal riding damage. Click to expand...

• ?            
• 205.7K members

Top Contributors this Month