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TfL mobile app now displays journey history and payments on the go

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Posted: 21 June 2018 | Intelligent Transport | No comments yet

Customers using contactless payment cards across London can now conveniently view their journey history and check or top-up payments on the go…

Customers using contactless payment cards in London can now view their journey history on the go following the latest update to the free Transport for London (TfL) Oyster and contactless app .

Half of all Tube and rail pay-as-you-go journeys in London are made using contactless payment cards or mobile devices. More than 17 million pay-as-you-go journeys a week are made across public transport services; providing value for money, flexibility and convenience.

The success of contactless payment in London is leading more cities to introduce the technology as a convenient method of paying for travel.

Shashi Verma, Chief Technology Officer at Transport for London, said: “We’re delighted that so many Londoners have already downloaded our app, making it easier to check journey history and top-up on the go. This latest update follows feedback from customers and is part of our work to make travelling in London simple and convenient for everyone.”

TfL has updated the free app – available to download from the Google Play Store and Apple App Store – to enable customers to view their journey and payment history and see if they have any ‘incomplete’ journeys. Customers can use their smartphone to quickly add pay-as-you-go credit or season tickets to their Oyster card.

Since the app launched in September 2017, more than 800,000 downloads have been made.

Customers can add their contactless payment card to an online account, personalise cards or devices and hide features that are not required. New features on the app illustrate updated maps and design changes to improve the customer experience.

Chief Executive of London Chamber of Commerce and Industry, Colin Stanbridge, said: “We support any improvements to make London’s public transport network easier, cheaper and more attractive to use: in doing so, benefitting commuters, tourists and the economy as a whole. Using contactless cards to travel has made great strides in this area and this update to the app would appear to take these changes a stage further.”

TfL is now working to introduce further improvements to make all the functions of the app available to customers using concessionary cards such as Zip and Student photocards. Future changes are expected to make it easier in requesting refunds.

Related topics Passenger Experience , Ticketing & Payments

Related cities London , United Kingdom

Related organisations Transport for London (TfL)

Related people Colin Stanbridge , Shashi Verma

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TfL Oyster and contactless 4+

Official app from tfl.

• #32 in Travel
• 4.4 • 38.1K Ratings

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Description.

Manage your adult Oyster and contactless cards on the move with the app. • Top up pay as you go credit • Buy adult rate 7 Day, Monthly and Annual Travelcards, and Bus & Tram Passes • View your Oyster card and contactless journey history • Check contactless payments • Check your pay as you go balance and see season tickets • Check if you have any incomplete journeys • Allow notifications when your pay as you go balance falls below a certain amount, or your Travelcard is about to expire When you top up your credit or buy a Travelcard or Bus & Tram Pass, it will be available to collect after 30 minutes when you touch your Oyster card on a yellow card reader as part of a journey on any London bus, or at any Tube, DLR, London Overground, TfL Rail or National Rail station within the pay as you go area, tram stop or River Bus pier. Keeping on top of your spend is easy; see the date, time and cost of your journeys from the last 8 weeks. The TfL Oyster and contactless app will request access to your camera. This is so that you can scan your payment card. We will never store the scanned pictures. Alternatively you can enter the card details manually. You can’t currently add Oyster photocards to this app. You can’t currently buy discounted tickets through the app. For security reasons the TfL Oyster and contactless app is not supported on jailbroken devices.

Version 1.4.6

We have fixed some issues customers have reported to make the app easier to navigate

Ratings and Reviews

38.1K Ratings

Great app but improvements can be made

I have been using this app now for roughly 3.5 years and found it incredibly useful. It is simple to use. If there are improvements that can be made they are: 1. Debit/credit card management is not available on the app. Expired cards cannot be removed and there is no choice to remove cards you no longer wish to use. 2. To make the app more interactive it would be very helpful if the touch and go facility is added so that travelcards or pay-as-you-go credits can be used directly from the app instead of using contactless cards or an actual travelcard. Would have thought that this would have been the way to go in the development of the app but the app has stood still from its original launch bar the removal of bugs.

Useless card

I have to say it’s useless in many ways of ways especially considering it’s TFL AND ITS SERVICES, first the scan for the card doesn’t work (useless) second I toped up the 1,75 that I used the bus and didn’t have enough money and on the app says I still own 1,75 (but it shows my 1 month travel card) and says that I missed a touch in Manor House and that is not true… what a joke of an app and what a joke this TFL is. In any opportunity they want to ROB someone’s money, just like the other day I thought I had lost my oyster/travel card and I bought a new one zone 1/2 for a week then I found my old one (I thought I was going to get 43 pound back NO 😂😂 the lines were close so I could contact TFL, but since I haven’t used the travel card I thought I would get my money, I was COMPLETELY WRONG l, as I checking on line I would have to pay 5 ADMIN FEE plus the 7 pounds making it 12, next day when I called them up from my 50 pounds they wanted to give me ONLY 20 they said even if I didn’t use it counts as if I had used it..: if that is not a robbery I don’t know what is that the costumer service they are all rude and useless only looking to help TFL to get our money, sorry not get literally ROB our money. Before they closed the actual offices they used to deal with that in a better way, now FORGET ABOUT IT .

Good idea but needs lots of fixes

I downloaded this app in the hope that I could get my head more around TfL’s mind-boggling payment system and actually budget my travel outgoings to a degree. It’s a great idea for an app and it could easily be brilliant - but like so many other government/public sector apps: it doesn’t compete remotely in the same league as its private sector counterparts. It glitches a lot, I can’t see my payment history 50% of the time, it’s an incredibly limited app because there’s not a journey planner and you can’t link your railcard with your oyster card or debit card. If these things were fixed - this app would be brilliant and genuinely helpful. Unfortunately, I can’t work out whether it’s rubbish because TfL doesn’t think putting time into these kinds of resources is actually important and helpful to people; or whether it’s because they know they’ll ultimately make more money if they actually don’t help people inform travel choices on the underground - and make apps like this as a thinly veiled attempt at making themselves seem concerned with people’s efficiency of life. The app has great potential but needs the execution. Please improve it - it could be brilliant.

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Oyster Fares Central

Journey History and Queries

Journey history has improved beyond all recognition since the early days of the Oyster system.  As long as your Oyster or zip card is registered to a TfL account you can view details of journeys and topups for the last eight weeks. This is available through the TfL website and also using the TfL Oyster app.  More details for Oyster follow, but first an overview of the history for contactless.

Contactless Journey History (and how to query a journey)

Unlike Oyster, contactless journey history remains accessible for a year.  This is because it provides the detail justifying debits on your bank or credit card account.  There are two views available.  One is Payment History which displays the journeys making up a particular debit.  This won’t change if extra information arrives, like a late touch or a confirmation of a missed touch.  Instead, the new information will make up a new entry for the day any adjustment was processed and sent to your bank.  The other is Journey History which displays the journeys made during each day.  This will change if late information becomes available.  On both displays you have the ability to query a particular journey, though it’s not obvious at first.  TfL have kindly provided some screenshots to explain how to do this.

The first screen shows the overview for the selected card.  Note that identifying information has been hidden.  You need to click the button highlighted in red.  There is a button to contact TfL about the card, but this won’t pass the details of a specific journey.

Next you come through to the journey statement.  Note the tabs to switch between payment and journey view.  For any journey you can click on the detail line as shown in red below.  Don’t click on the date heading as that just hides the individual journeys for that day.

This brings you through to more detail about the journey, including all touches (yellow and pink readers).  Crucially underneath the detail is a button to bring up a form to contact TfL about that specific journey.  Again it’s highlighted in red.

The form confirms the journey and gives you a text box to make any comments.  You can use this to add information about a missing touch (if the normal form doesn’t work) or to explain why you think the charge is wrong.  Most importantly, do NOT enter your payment card details in the box.  TfL already have them if they are needed.

Oyster Journey History

Oyster journey history looks similar to the contactless views above, although there is only one view.  When you select journey history from the overview you have a drop down menu to choose the period to display.  The default is the last seven days, with options for the previous 8 weeks ending on a Sunday or a custom selection. The history is displayed below the drop down.  As well as journeys you will also see topups and any refunds picked up.  For rail journeys you can click on the ‘+’ sign to expand and show all touches that make up the journey.  An example view is below, noting that the prices relate to a zip 16+ Oyster card.

Oyster statement sent by email

There is also a facility to have weekly or monthly Oyster statements sent automatically by email. Sadly this doesn’t exist for contactless.  In the right hand menu select “Card preferences” and you can choose the frequency between weekly, monthly or never.  You can also choose to receive CSV or PDF formats, or both.

37 thoughts on “Journey History and Queries”

Hi Mike, Is there still an option to receive a Oyster print out at tube stations? Thanks Kim

Sadly not. I believe it can still be done at the National Rail stations which perform Oyster transactions in the ticket office.

My Oyster card always says “You have 0 incomplete journey(s) eligible for refund.”, even if I do have an incomplete journey.

Is this feature for Contactless only – and if so, why does it display that message in the Oyster card page?

No, it’s for Oyster. Not all incomplete journeys are eligible for a refund without contacting the helpdesk.

Can anyone tell me how soon my Oystercard journey history will appear? I used my card today but my outward journey failed to register the touch in and I was charged maximum fair.

Hi Veronica,

It will appear tomorrow morning. If you made identical outward and return journeys there is a chance that they may auto complete the missing touch and queue a refund automatically. Otherwise you can let them know tomorrow.

Last Friday afternoon, I travelled using my Oyster PAYG (with a Gold Card added) from Orpington NR to Charing Cross NR, took a bus (the bus journey triggering the expected auto top up) and later the same day went on the Tube from South Kensington to Embankment and then immediately on to Charing Cross NR to return to Orpington NR. My online Oyster journey history is fine, showing all the expected touches and fares, but for the return journey my Oyster app journey history shows only the South Kensington, Embankment and Orpington touches (skipping the touch at Charing Cross NR) and shows a fare of £1.60 rather than the correct £3.70. The app shows a total daily spend of £5.80 and the online version shows the (correct) daily spend of £7.90 – the £2.10 discrepancy is the difference between the fare shown on the app and what I have been correctly charged. Bizarrely, my PAYG balance as shown online and in the app are both correct and reflect that the correct fare has been charged. Any idea why the two versions are out of step?

I’ve no idea. I’d be interested to know what the helpdesk say. Both Oyster online and the app should be accessing the same online database, as far as I know.

Hello again Mike

I reported the problem of the mismatch between journey histories to the helpdesk and their reply is set out below (it goes on a bit!). I didn’t to resort to the solution the helpdesk suggested – the app history magically updated itself over the last couple of days to bring it into line with the Oyster Online history, without me doing anything.

“Thank you for your web form submission of 24 June regarding the mismatching information between your Transport for London (TfL) account and the TfL App.

I apologise for any confusion and inconvenience resulting from these circumstances and appreciate you taking the time to bring them to our attention.

The TfL App is essentially an extension of your online TfL account, rather than a wholly independent system with a separate set of records. Under normal circumstances, once your online TfL account is updated to reflect the latest travel records, these are then pushed to the TfL App as well for you to have remote access.

On occasion, data may only partially be pushed to the TfL App resulting in the inconsistencies you’ve witnessed. This is usually automatically corrected by our system within a couple of days as soon as the next update is pushed through and the older data replaced.

As you’ve clearly seen directly though, the mismatching information does not necessarily mean that an overcharge/undercharge has in fact occurred. Should this occur anew, it is recommended to fully sign out of the TfL App, restart your smartphone and then sign back in. This should trigger our App to retrieve the records once more overwriting any older one.

If for whatever reason your records are still not being displayed properly on, please respond to this email at your earliest convenience to advise us of this. It would also be of great help if you could provide the following information:

The make and model of smartphone you’re using

The operating system currently installed on it – including the version number (found under your smartphone’s settings)

The version of the TfL App you’re using

Screenshots (if possible) of your travel records as displayed on your smartphone

We’ll then proceed to investigate in more depth to determine why information is not being displayed consistently across the two sets of records”.

Thanks for the update, very interesting.

Hello Mike,

Here is a good one:

Last week I travelled from Queens Road Peckham (overground service) to Goldhawk Road vía Whitechapel (Hammersmith line) making sure I touched on the pink card reader when interchanging. I used my contactless card for this journey.

I travelled from zone 2 to zone 2 crossing zone 1 using TfL services, so I thought I would be charged £2.40/2.90 for this journey.

I have been charged £4.

If I search this journey on the fare finder I got the same fare of £4. But if for example, I try to finish my journey at the previous station which is in the same zone 2 (Shepherd’s Bush Market) I got the usual fare between zone1-2 which is £2.40/2.90.

How is this possible?

I’d contact the helpdesk and ask them to explain. The £4 fare assumes you start by taking a Southern train to London Bridge. This incurs the mixed mode premium hence the high fare. They seem to think you wouldn’t go the long way round to Goldhawk Road.

Hi I took a journey on 2nd July from London City Airport to Paddington and as I had plenty of time I took a very convoluted route. I used Apple Pay and went as follows: – DLR to Bank – Northern to Moorgate – Circle to Farringdon – Thameslink to Blackfriars – Circle to Paddington There are 2 things I don’t understand: – Although I touched in and out everywhere, it shows as an automatically completed journey on my TFL account with the following comment: o To offset any travel disruption you may have experienced, we’ve charged you the minimum fare for this journey. Normally this would have resulted in a higher fare being charged. – The charge was £4:30. Should it not be £2:80? My TFL account shows: 13:08 London City Airport (yellow reader) 13:45 Moorgate (yellow) 13:46 Moorgate (yellow) 13:58 Blackfriars (National Rail) (yellow) 14:00 Blackfriars (London Underground) (pink – although this was at the entrance to the tube and was actually yellow!) 14:30 Paddington (London Underground) (yellow) Do you think this is correct or perhaps I just broke the system?!

I think you might have hit a problem with the temporary arrangements at Moorgate. It’s certainly had trouble working out what journey you were making. You’ve been charged as if you’d gone via Woolwich Arsenal. I think it might have tried to charge you two journeys, hence the comment about a higher fare. You could try contacting the helpdesk via the link at the bottom of the page listing all the touches.

Last Saturday (29th June) I tapped in at Chiswick & caught a train to Waterloo. Due to a trespasser on the track at Putney we were held at Barnes Bridge for 90 minutes. When I eventually tapped out at Waterloo I got 2 £5.60 penalty fares. My journey history shows the system is assuming I failed to tap out from my journey from Chiswick and then failed to tap in on a journey to Waterloo. Understandable given the times I tapped in and out, but my Oster account says I have no incomplete journeys eligible for refund so I can’t apply for a refund on-line & I only have a PAYG mobile so it would cost more than the penalty fare to call them. I won’t be at a tube station until next Thursday, so I assume I can get one of the tube staff to refund both penalties then? I did get a Delay Repay refund from SWT so that’s something.

The tube staff may be able to process the refund, but I’m not 100% sure. The helpdesk is a standard rate number these days so it would take quite a while to rack up the value of two maximum charges minus the correct fare. Or could you borrow a phone with included minutes from someone?

Thanks, but the last time I called them cost me all my credit just whilst I was waiting for someone to answer. I’ll try at a tube station and see how it goes. Why does it not show that I have any eligible incomplete journeys when my journey history shows a journey that I didn’t tap out from & one I didn’t tap in for – as they see it.

I don’t know, but I imagine it’s to do with the fact that with two incomplete journeys you may be looking at combining them into one, and that may have been defined as beyond the scope of the online form.

Hi Mike, I intend to travel from New Malden to Central London on Thursday. As I need to make several stops on the way (Covent Garden, Waterloo, Clerkenwell, Liverpool Street, St Pancras to name a few), would the overall cost of my journey be capped at £10.10 irregardless of whether I use the train for the whole of my journey, or the bus for part of it.

Yes, buses count towards the daily cap.

A couple of weeks ago I used my Oyster card, touched in at Denmark Hill, out at Blackfriars to continue home on Thameslink with my paper ticket. At Blackfriars I checked the display as the exit barrier opened, it recorded the right fare and balance. But a couple of days later I got my Oyster journey history statement which showed an unresolved journey. It is very worrying that these displays don’t show the actual balance. My wife was doing the same journey, used a different barrier at Blackfriars, and it also showed the right balance but failed to contact the Oyster central database so she also had to claim for a refund. We had to this by phone because, for some reason, the online system did not allow us to use this facility.

There was obviously a fault in the barriers at Blackfriars. We have now got refunds, but TfL blame GTR for the problem and vice-versa. I shall refer this to London TravelWatch if I don’t get someone to explain the fault and take responsibility. From now on I shall check by Oyster balance every day that I use it, and recommend everyone else to do the same. It is a most untrustworthy system. The idea of using a bank card for contactless payment horrifies me.

Sorry to hear about your issues. From what you’ve described there seems to have been a communications problem between Blackfriars NR and the central Oyster system. These do happen occasionally. I’m somewhat surprised that it hadn’t rectified itself by two days later as Blackfriars is a very busy station and it must have been causing lots of issues. The fault seems clearly to be the responsibility of GTR, although I’m not sure I’d go so far as to blame them. I have however alerted people in both GTR and TfL to see whether the blame ping-pong is appropriate.

Checking your travel history daily is a very good suggestion anyway, and one that I’d always recommend. I don’t agree that the system is untrustworthy, but when the occasional issue occurs it is important for the problem to be owned and resolved.

Hi. Is there any way to obtain your Oyster card travel history beyond 8 weeks at all? I would need it for employment reimbursement for the tax year beginning April 2019. thanks, Karolina

Hi Karolina,

I’m afraid there is not. Going forward you can set up monthly emails on your TfL account, or if contactless is an option (full adult fares only) the history then stays online for a year. This is because it is justification for debits from your bank or card account.

Unsure whether this is a problem linked to the 60+ Oyster which I have but over the last few months a journey starting after midnight in this case after midnight on the 31st October is shown as occurring on the 1st December. Although this is not a problem on a 60+ Oyster if the same thing is happening on a normal oyster it could cause charging problems. I copy the details from my latest weekly read out.

Date / Time

Journey / Action

Sunday, 01 December 2019 £0.00 daily total 00:20 Bus journey, route U5 £0.00 £0.00

Sunday, 03 November 2019 £0.00 daily total 23:59 Bus journey, route U5 £0.00 £0.00 22:09 Bus journey, route U5 £0.00 £0.00

Saturday, 02 November 2019 £0.00 daily total 00:39 Bus journey, route 350 £0.00 £0.00 21:43 Bus journey, route 350 £0.00 £0.00 14:16 – 14:46 Paddington [National Rail] to West Drayton [National Rail] £0.00 £0.00

13:21 – 13:55 Chancery Lane to Paddington (Bakerloo, Circle/District and H&C) £0.00 £0.00

13:12 Bus journey, route 17 £0.00 £0.00 12:16 Bus journey, route 63 £0.00 £0.00 11:21 – 12:07 Elstree and Borehamwood [National Rail] to Farringdon £0.00 £0.00

09:15 – 10:15 Paddington (Bakerloo, Circle/District and H&C) to Elstree and Borehamwood [National Rail] £0.00 £0.00

08:47 – 09:14 West Drayton [National Rail] to Paddington [National Rail] £0.00 £0.00

Friday, 01 November 2019 £0.00 daily total 01:29 Bus journey, route N222 £0.00 £0.00 00:08 Bus journey, route 222 £0.00 £0.00 Thursday, 31 October 2019 £0.00 daily total 21:54 Bus journey, route 222 £0.00 £0.00

Hi Malcolm,

It didn’t happen on 1st November, have there been other occurrances and is it always 1st December? I’ll pass the details over to TfL anyway.

It has certainly been happening all this year all involve bus journeys. On the months missing it is because the return journey was made prior to midnight examples are

Out 31st December 21:43 return showing as 31st January 00:38 Out 31st March 21:34 return showing as 1st May 00:13 Out 30th April 20:34 return showing as 30th May 00:20 Out 31st May 22:00 return showing as 1st July 00:59 Out 31st August 21:19 return showing 1st October 00:40

Still happening on journeys after midnight

Monday, 30 December 2019 £0.00 daily total 00:37 Bus journey, route 350 £0.00 £0.00

Saturday, 30 November 2019 £0.00 daily total 21:16 Bus journey, route 350 £0.00 £0.00

Thanks for this, I’ll pass it over. I can actually see a pattern here, it’s when the journey is made after midnight on the 1st day of a new month.

Please can you provide details of the bus route involved in your other late night journeys.

is it possible to get a printout of the cost when I used oyster to travel on the 18th Sept 2019?

Sorry, that’s too far away. Oyster travel data is anonymised after 8 weeks in line with the agreed fair use of data.

The bus routes involved will be either 222, 350, U1, U3 or U5 to return home. So either operated by Metroline West or Abelio West London.

Thanks Malcolm,

The info has been passed on to the team investigating.

Hello, what if I travel before 4:30 and then throughout the day as well? Is the system smart enough or does it treat 0:00-4:30 as the previous day, meaning any capping calculations will only start from 4:30? Thank you

The PAYG day runs from 0430-0430. If you start a journey before 0430 and end it afterwards then it will count towards capping for the previous day. Only journeys started after 0430 count towards that day, including journeys started between midnight and 0430 the next day.

I see, thanks!

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Will I be able to check my journey history?

If you have an online Transport for London (TfL) account, you can view up to 12 months of journey and payment history. If you haven't already, you can set up an account at contactless.tfl.gov.uk .

Other popular questions about contactless payments

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General Information

Do I have a daily limit for contactless payments? 

Can I turn off the contactless functionality on my card?

I carry both my contactless debit/credit card and my Barclaycard in my wallet, which one will be debited if I tap my wallet on a reader?

TFL Network

How will Transport for London (TfL) travel charges be shown on my card statements?

What should I do if I think I've been charged the wrong amount or if I accidentally touch my contactless Barclays debit card or Barclaycard on a card reader?

What should I do if my Barclays Debit card or Barclaycard is lost or stolen?

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TfL Contactless via phone - unable to see journey history?

• Thread starter Richardr
• Start date 2 May 2022

I have an Oystercard and associated account with TfL - which has top up via my credit card. The account has an associated credit card registered as contactless. For convenience I have been using my phone - using NFC via the Barclays app - saves getting the credit card out (and the Oystercard wouldn't work at St Albans City). The issue is that the journeys do not show up on the TfL website, albeit I am paying for them via the card registered with TfL. Is there any way to see the journeys? I seem to have been overcharged yesterday, but without seeing the journey details can't see where this happened, and if a tap in or tap out was missed.  

RailUK Forums

Veteran Member

@MikeWh will be able to confirm, but I believe you just have to register your physical contactless card to your Oyster account and the journeys will be visible after the system reconciliation at the end of each week. I don't believe you have to separately register the phone's virtual card on your Oyster account.  

najaB said: @MikeWh will be able to confirm, but I believe you just have to register your physical contactless card to your Oyster account and the journeys will be visible after the system reconciliation at the end of each week. I don't believe you have to separately register the phone's virtual card on your Oyster account. Click to expand...

Established Member

MikeWh said: Sadly not. Each device/app allocates a separate ID so that the taps can be tracked. I think if you call the bank they may be able to tell you what information is needed. Click to expand...

Once you've worked out the actual card details used by the app you'll be able to check on the card history just fine. Your bank should be able to tell you the card number and cvv code so you can register with TfL. It's a known issue.  

MikeWh said: Once you've worked out the actual card details used by the app you'll be able to check on the card history just fine. Your bank should be able to tell you the card number and cvv code so you can register with TfL. It's a known issue. Click to expand...

Richardr said: Is that different from that of the physical card, and assuming so, is it then consistent going forward? Click to expand...

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This publication is available at https://www.gov.uk/government/publications/the-coronation-of-their-majesties-king-charles-iii-and-queen-camilla/how-to-watch-the-coronation-and-processions-saturday-6-may

The Coronation of Their Majesties King Charles III and Queen Camilla will take place on Saturday 6 May. There will be ceremonial processions in London before and after the Coronation service at Westminster Abbey in London.

The service and processions will be broadcast on national television, radio and online, and shown on large screens at screening sites in London and around the country .

This guidance tells you how you can watch the processions in London in person, or visit the screening sites at Hyde Park, The Green Park and St James’s Park. To watch at another screening site, visit the Coronation.GOV.UK website to find events in your local area .

The accessibility section provides information for people with access requirements, including accessible viewing areas and quiet viewing spaces. It also includes a BSL (British Sign Language) video summary of the Coronation weekend .

Please be aware that large crowds are expected, and there will be road closures in place to ensure the event is delivered safely. Public transport services are likely to be very busy with some station closures and bus diversions, especially around the Westminster and Hyde Park areas.

About the Coronation

The Coronation of Their Majesties King Charles III and Queen Camilla will take place on Saturday 6 May. The first procession will begin at 10.20am. Their Majesties will travel in procession from Buckingham Palace to Westminster Abbey. This is known as ‘The King’s Procession’. Their Majesties will travel in the Diamond Jubilee State Coach, drawn by 6 Windsor Grey horses. The Household Cavalry will provide the Sovereign’s Escort.

The King’s Procession will travel along The Mall, through Admiralty Arch, passing to the south of the King Charles Island statue in Trafalgar Square before turning onto Whitehall. The procession will continue down Whitehall and along the east and south sides of Parliament Square, arriving at Westminster Abbey.

The Coronation service at Westminster Abbey will begin at 11am and finish at 1pm.

After the Coronation service, Their Majesties will return to Buckingham Palace as part of a larger ceremonial procession, known as ‘The Coronation Procession’. The Coronation Procession will last for around 30 minutes. Their Majesties will travel in the Gold State Coach, drawn by 8 Windsor Grey horses.

The procession will arrive at Buckingham Palace at around 1:30pm. Their Majesties will receive a salute from the United Kingdom and Commonwealth Armed Forces in the Buckingham Palace Gardens, and appear on the Buckingham Palace balcony. At 2:30pm, there will be a Coronation flypast by the Armed Forces over The Mall and Buckingham Palace (subject to weather, serviceability, and operational commitments).

Explore the procession route with Dan Snow

Learn more about the Coronation:

• The history of coronation ceremonies (official website of the British Royal Family)
• The King’s Procession and the Coronation Procession (official website of the British Royal Family)
• Coronations at the Abbey (Westminster Abbey website)

How to watch

• Both processions and the Coronation service will be broadcast live on national television, radio and online.
• Find out how to watch the processions in person .
• Please note that there will not be screens along the route. If you wish to watch the broadcast of events (including the Coronation service), you should visit one of the screening sites.
• Find out how to visit the screening sites in Hyde Park, St James’s Park and The Green Park .
• Find events in your local area .
• Find other ways to get involved in the celebrations , such as hosting a Coronation Big Lunch or street party, and taking part in the Big Help Out.

Screening the Coronation at events

The BBC has confirmed a special one-off TV licence dispensation for the Coronation of HM King Charles III. If you are hosting an event, you won’t need a TV licence to screen coverage of the Coronation on 6 May 2023, or the Coronation Concert on 7 May 2023. Find out more on the BBC’s website .

Plan your journey

This guidance contains information on:

How to get to London

• How to get to the procession viewing areas

How to get to the screening sites

Please note that the areas in and around Hyde Park, Buckingham Palace, Westminster Abbey, Whitehall, St James’s Park, The Green Park and Trafalgar Square will be very crowded. The National Rail and London Underground stations in these areas will be very busy.

It may be necessary for short-term safety measures to be put in place at transport stations, such as queuing, closures, trains not stopping at certain stations, or changes to the way customers enter or exit a station. Please follow the directions of stewards and police officers.

What you should do:

• Plan your journey using the Transport for London and National Rail Enquiries websites.
• Check Transport for London status updates and National Rail Enquiries latest travel information before you travel, and allow more time than usual for your journey.
• Find up-to-date travel information by following National Rail Enquiries on Twitter or downloading the TfL Go app .
• After the events, remember to check the latest travel information before your onward journey. Service updates may have changed.
• If possible, please avoid travelling immediately after the events, as services may be busy. There will be plenty of trains running during the day and into the evening.

The major railway stations in London include:

• London Blackfriars
• London Cannon Street
• London Charing Cross
• London Euston
• London King’s Cross
• London Liverpool Street
• London Bridge
• London Marylebone
• London Paddington
• London St Pancras International
• London Victoria
• London Waterloo
• London Waterloo East

Use the Transport for London journey planner to continue your journey to the viewing areas or screening sites. Please be aware that transport services are expected to be very busy before and after the Coronation service, and it is likely there will be queues at stations.

You can plan your journey within London using the Transport for London journey planner . Check which station you should travel to if you want to:

• get to the procession viewing areas
• get to the screening sites

Remember to check National Rail Enquiries latest travel information and Transport for London status updates before you travel, and allow more time than usual for your journey.

You can also keep track of the latest travel information by following National Rail Enquiries on Twitter or by downloading the TfL Go app .

After the events, police and stewards will direct you to the exits and to nearby transport hubs. Remember to check the latest travel information before your onward journey, as service updates may have changed.

If possible, please avoid travelling immediately after the events, as services are expected to be very busy. There will be plenty of trains running during the day and late into the evening. If you are planning on catching a late-night train, please check in advance when your last available service departs.

London Victoria station - limited access (Hyde Park screening site only)

On Saturday 6 May, many of the roads around Victoria station will be closed. There will be limited public access to the procession route, or The Green Park and St James’s Park screening sites, from Victoria station.

London Victoria station should be used for the Hyde Park screening site only. If you exit at Victoria station, you may be directed to the screening site at Hyde Park.

If you want to watch the procession or go to the screening sites in The Green Park or St James’s Park, you should travel to an alternative station. Check which station to use if you want to get to the viewing areas , or get to the screening sites , and continue your journey from Victoria on the London Underground.

Watch the processions in person

In this section:

The procession viewing areas

• Procession route - map and facilities

You can watch the Coronation processions through London in person at viewing areas along the procession route, on both sides of The Mall and Whitehall.

The viewing areas will be open from 6am on Saturday 6 May. Please do not arrive before 6am.

The King’s Procession from Buckingham Palace to Westminster Abbey will take place before the Coronation service, which starts at 11am. The Coronation Procession from Westminster Abbey to Buckingham Palace will take place after the Coronation service.

There is an accessible viewing area which can be used by people with access requirements, and a quiet viewing space. Read the accessibility section for more information .

You should be aware that large crowds are expected, and be prepared to queue to enter the viewing areas. Follow the directions given by stewards and the police, who will monitor crowd numbers and ensure everyone can enter safely and securely.

Capacity at the viewing areas will be limited and they will be closed when they are full. If you leave a viewing area at any time, readmission cannot be guaranteed.

If the viewing area you intend to visit is full when you arrive, you will be directed to one of the other viewing areas or a screening site . The screening sites will show all of the day’s events on large screens, including both processions, the Coronation service, and the balcony appearance. Entry to the screening sites is free.

After the Coronation Procession has passed down The Mall, the police will open the route to allow people to move onto the road. People will be able to walk down The Mall towards Buckingham Palace, to watch the balcony appearance. The police will monitor crowd numbers and gradually open the viewing areas, to ensure that everyone stays safe and secure.

Staying safe in crowds

• Follow the directions given by stewards and the police, who will monitor crowd numbers and ensure everyone stays safe and secure.
• Take care of your belongings. Keep your phone, wallet and purse out of sight and make sure any valuables are secure.
• If you notice anything suspicious, please inform the stewards or police.

Read more about staying safe in London (Metropolitan Police website) .

Procession viewing areas - map and facilities

The image below shows a map of the procession route: the King’s Procession from Buckingham Palace to Westminster Abbey, and the Coronation Procession back to Buckingham Palace. The procession route is marked in gold.

There are viewing areas along the procession route, on both sides of The Mall and Whitehall. The public viewing areas are marked on the map in purple.

The image also shows the facilities at the viewing areas and along the route. There are first aid points, water refill stations, toilets and accessible toilets, welfare points, and accessible viewing spaces . There are concession kiosks along the route where you can buy food and drinks.

The map also shows the nearby screening sites in The Green Park and St James’s Park , where you can watch the processions and the Coronation service on large screens.

View or download a larger version of the map , (PDF, 13.4MB).

How to get to the viewing areas

The table below tells you the recommended stations (London Underground or National Rail) to use for the viewing areas along the procession route. This may not be the station you would usually use, because of diversions and road closures.

There will be signs marking the walking routes, and stewards will direct you to the viewing areas.

Check before you travel

It may be necessary for short-term safety measures to be put in place at transport stations, such as queuing, closures, trains not stopping at certain stations, or changes to the way customers enter or exit a station.

Please note that on Saturday 6 May:

• St James’s Park station will be closed.
• Hyde Park Corner station will be exit only.
• Victoria station will have limited access to the procession route because of road closures. If you exit at Victoria, you may be directed to the Hyde Park screening site.

You should be aware that large crowds are expected, and the viewing areas will close when they are full. The viewing areas have limited capacity and may close before the events begin. Follow the directions given by stewards and the police, who will monitor crowd numbers and help people to stay safe.

After the events, police and stewards will direct you to the exits and to nearby transport hubs. Remember to check the latest travel information before your onward journey, as service updates may have changed. You can find up-to-date travel information by following National Rail Enquiries on Twitter or downloading the TfL Go app .

If possible, please avoid travelling immediately after the events, as services will be very busy. There will be plenty of trains running during the day and late into the evening.

Watch all events at the screening sites

• Hyde Park screening site (information and map)
• The Green Park and St James’s Park screening sites (information and map)

You can watch the Coronation at the Hyde Park screening site, which will show the processions and the Coronation service on large screens. There are also smaller screening sites at The Green Park and St James’s Park, but these are likely to reach capacity very quickly.

Access to all screening sites is free. There will be first aid points, water refill stations, toilets and accessible toilets, welfare points, and concession kiosks where you can buy food and drinks. Read more about facilities at the Hyde Park screening site , and The Green Park and St James’s Park screening sites .

There are accessible viewing areas and quiet spaces at each of the screening sites. Read the accessibility section for more information.

Please note that large crowds are expected. Follow the directions given by stewards and the police, who will monitor crowd numbers and help everyone to stay safe and secure. If you choose to leave a screening site during the events, you may lose your viewing position.

Hyde Park screening site

The Hyde Park screening site is located in the south-east corner of the park, covering the area around the Serpentine lake.

You can access the Hyde Park screening site from 5am on Saturday 6 May. However, please note that the broadcast will begin later in the morning, ahead of the first procession. If you arrive at 5am, the screens may not be turned on and some facilities (such as food and drink kiosks) may not be open. Please do not arrive before 5am.

There are 4 screens at the Hyde Park screening site:

Screen 1: Old Football Pitches (south of the Serpentine, close to South Carriage Drive) - facing west.

Screen 2: Old Football Pitches (south of the Serpentine, close to South Carriage Drive) - facing east.

Screen 3: The Cockpit (north side of the Serpentine, near the Norwegian War Memorial).

Screen 4: Boathouse Lawn (north side of the Serpentine, next to the boathouse).

Map and facilities - Hyde Park screening site

The image below shows a map of the Hyde Park screening site. Each of the 4 screens is marked on the map with a letter ‘S’ icon. An orange area next to the icon shows the direction the screen will be facing.

The map also shows the facilities at the site, including first aid points, water refill stations, toilets and accessible toilets, welfare points, accessible viewing spaces and quiet spaces .

There are concession kiosks near each of the screens where you can buy food and drinks.

The Green Park and St James’s Park screening sites

There are also screening sites at The Green Park and St James’s Park. Please note that these sites are smaller than Hyde Park, and are likely to reach capacity very quickly.

More information on the site opening times will be added shortly.

• The Green Park: 1 large screen at the Broad Walk.
• St James’s Park: 1 large screen, near the Marlborough Gate.

There are accessible viewing spaces and quiet viewing spaces at the screening sites. Read the accessibility section for more information.

Map and facilities - The Green Park and St James’s Park

The image below shows a map of the screening sites in The Green Park and St James’s Park.

The screen at each site is marked on the map with a letter ‘S’ icon. An orange area next to the icon shows the direction the screen will be facing.

There are concession kiosks near each screen where you can buy food and drinks.

The table below tells you the recommended stations (London Underground or National Rail) to use for each screening site. This may not be the station you would usually use, because of diversions and road closures.

• Victoria station will have limited access to The Green Park and St James’s Park because of road closures. If you exit at Victoria, you may be directed to the Hyde Park screening site.

You should be aware that large crowds are expected, and the screening sites may reach capacity before the events begin. Follow the directions given by stewards and the police, who will monitor crowd numbers and help people to stay safe.

Accessibility

Accessible viewing areas and quiet spaces, bsl (british sign language) summary - the coronation weekend, where to find the accessible and quiet viewing areas, accessible transport.

Accessible viewing areas are available for people with access requirements. These areas have limited capacity, and people will be admitted in order of arrival time.

People using the accessible viewing areas can be accompanied by carers or companions. Please note that space will be limited.

The accessible viewing areas will have:

• stewards managing the areas
• accessible viewing areas at ground level, providing dedicated locations for wheelchair users, and people with mobility impairments and other access requirements
• a British Sign Language interpreter
• a hearing loop for people using hearing aids
• welfare points to provide assistance, if needed
• disabled people’s toilets and Changing Places toilets
• assistance dog facilities

All accessible locations at viewing areas and screening sites are at ground level. The accessible viewing areas will have hard-floored areas and grassed areas. The grassed areas are intended for picnicking, and you will be able to bring your own picnic chairs for use in these areas.

The screening sites also have quiet spaces which people can use if they feel overwhelmed, or require time out in a calm environment. The quiet spaces will have soft seating, and ear defenders will be available.

Anyone can use the quiet spaces at any time. However, these areas have limited capacity and people will be admitted in order or arrival time.

The video below is a BSL (British Sign Language) summary of the Coronation weekend.

The Coronation weekend - BSL (British Sign Language) summary

Procession route, The Green Park, St James’s Park

The image below shows a map of the procession route (marked in gold), and the accessible viewing areas along the Mall and Whitehall (marked in purple). The map also shows the screening sites in The Green Park and St James’s Park.

The accessible viewing areas are marked on the map with a letter ‘A’ icon. The quiet spaces are marked on the map with an icon of a crossed-out microphone. The map also shows which of the nearby stations have step-free access.

Procession route viewing areas:

• Accessible viewing area: north side of the Mall, close to Trafalgar Square.

The Green Park screening site:

• The accessible viewing area and quiet space are close to the main screen (near the Broad Walk).

St James’s Park screening site:

• The accessible viewing area and quiet space are close to the main screen (near the Marlborough Gate).

View or download a larger version of the map , (PDF, 13.6MB).

The image below shows a map of the Hyde Park screening site.

There are accessible viewing areas and quiet spaces near each of the 4 screens:

View or download a larger version of the map , (PDF, 13.7MB).

There are more than 200 step-free stations across the TfL network. Visit Transport for London’s accessibility page for more information on accessible public transport information in London. You can find out how accessible each station is, and there is also a step-free journey planner.

Step-free stations

The following stations have step-free access, however please check before you travel as there may be short-notice changes. You can find up-to-date travel information by following TfLAccess on Twitter .

• Green Park (London Underground)
• Bond Street (London Underground)
• Tottenham Court Road (London Underground, Elizabeth Line)
• Victoria (London Underground)
• Waterloo (London Underground, National Rail)
• Westminster (London Underground)

The section on where to find the accessible and quiet viewing areas shows the location of the step-free stations close to accessible and quiet viewing areas.

Transport for London offers a ‘turn up and go’ service to help passengers who require additional assistance, such as people with visual impairments, mobility impairments, and large groups travelling together. This could include providing boarding ramps, help to move you through the station or interchange between trains and suggesting alternative or step-free routes.

The turn up and go service is provided on the London Underground and London Overground, and most stations on the Elizabeth Line. You do not need to pre-book this service, just ask staff for assistance at the station.

Transport for London also provides:

• Accessible maps of London transport facilities . You can download or order tube, bus and other transport maps in alternative formats (such as audio maps, large print, black and white) and maps of toilet and baby-changing facilities.
• Maps of London transport facilities in other languages . You can download the London Underground map in languages other than English.

For help with lost property, please visit the TLC Welfare website .

What to expect if you attend

To keep everyone safe, security measures are in place at all sites. You or your bag may be searched before you can enter.

At the viewing areas and the screening sites, there will be first aid points, water refill stations, toilets and accessible toilets, welfare points, and concession kiosks where you can buy food and drinks. You can bring your own food and drinks, but please avoid bringing glass items (such as drinking glasses) into the sites. Broken glass is a hazard to other visitors and wildlife and can be difficult to remove, particularly from parkland areas.

The Green Park, Hyde Park, and St James’s Park are managed by The Royal Parks. You can visit The Royal Parks website for more information on visiting these parks, including guidance on the parks’ rules and facilities.

Conduct and behaviour

There will be stewards and police officers at the screening sites, helping to keep everyone safe and secure. Antisocial or inappropriate behaviour (including excessive consumption of alcohol or drunken behaviour) will not be tolerated and you may be asked to leave.

You should:

• Follow the instructions of stewards, event staff and police at all times.
• Dispose of litter using the litter and recycling bins provided.
• Respect your surroundings. The Royal Parks are historic sites, and provide a diverse habitat for wildlife. Please stick to footpaths, do not damage or remove plants, and do not attempt to climb or attach anything to trees.
• Remember not to leave any of your property unattended, and report unattended bags or luggage to stewards or police.
• Leave the viewing areas or screening sites quietly so you do not disturb people who live nearby.

What you should and shouldn’t bring

Remember to bring:

• Suitable clothing for the weather conditions. You may want to bring warm, protective clothing or an umbrella in cold or wet weather, or sunscreen and a hat if it is likely to be sunny.
• A water bottle. There will be water refill stations at the viewing areas and screening sites where you can refill bottles. There will also be concession kiosks available where you can buy food and drinks, but you may want to bring your own refreshments (particularly if you have specific dietary requirements).
• Appropriate footwear. You will be required to stand outdoors for long periods, so you are advised to wear comfortable shoes.
• If you are visiting the screening sites at Hyde Park, St James’s Park or The Green Park, you may want to bring a blanket, stool or folding chair to sit on as the viewing screens are located in grassy areas (but please note there may not be space to use or store them). Do not bring stools or folding chairs to the procession route viewing areas.

You should not bring:

• Barbecues and equipment for fires.
• Drones. The use of drones is not permitted across any of the ceremonial sites, including the viewing areas and screening sites. You should not attempt to operate a drone in these areas, for photography or any other reasons. You may be fined, and your drone may be confiscated.
• Glass items. Broken glass is a hazard to other visitors and wildlife and can be difficult to remove. If you bring your own refreshments, please use paper or plastic cups for your drinks.
• If you are visiting the procession route viewing areas, do not bring stools or folding chairs.

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