cruise boat incident

2 crew members die on Holland America ship; fire breaks out on Carnival cruise

MIAMI — Two crew members died on board a Holland America cruise ship, and a fire broke out on a Carnival ship while both of the ships were in the Bahamas this weekend, officials said.

The two crew on the Florida-based Nieuw Amsterdam died Friday during an "accidental steam release" while it was calling at the private resort island Half Moon Cay, Holland America said in a statement on Sunday.

"There was an accidental steam release in an engineering space on board Nieuw Amsterdam, which sadly resulted in the death of two crew members," the cruise line said.

The Bahamas Maritime Authority and the Dutch Safety Board were investigating the exact cause of the release, Holland America said.

A representative of the Bahama’s Coroner’s Court did not immediately respond to a request for information, such as the crew members’ identities and the cause and manner of death.

The cruise line said the conclusions of any investigation would be taken seriously. "Safety is always our top priority, and we are working to understand what, if anything, can be learned from this tragic accident," it said.

Passenger Laine Doss said she was on board when the captain announced the deaths on the vessel's P.A. system.

"We were celebrating the last day of the cruise," she said, when the mood changed "to something extremely somber."

The captain's voice broke, she said.

"He broke down crying," Doss said. "There was a moment of silence that the captain requested. And that entire scenario did affect the entire cruise. Things were canceled, joyous events were canceled, and we really just thought about mortality — the people who perished on the ship."

Crew members were being offered counseling, Holland America said.

Dutch government inspectors determined the vessel to be "fully operable," and this was "confirmed" by the U.S. Coast Guard, the cruise line said.

A U.S. Coast Guard spokesperson said she was looking into the statement and was unable to immediately confirm it.

The Nieuw Amsterdam returned Saturday to its home port of Fort Lauderdale, guests disembarked, and the vessel has embarked on a cruise with a stop in Ocho Rios, Jamaica, on Monday, Holland America said.

"All of us at Holland America Line are deeply saddened by this event," the cruise line said. "We’ve been in contact with the families of both team members and are offering our support to them and to all of our crew at this difficult time."  

The ship set sail out of Fort Lauderdale on March 16 for a seven-night trip.

Fire on the port-side exhaust funnel of another Florida-based cruise ship in the Bahamas, the Carnival Freedom, rocked some passengers Saturday and took the ship out of commission for repairs, the cruise line said.

No injuries were reported.

In a statement Sunday, Carnival Cruises acknowledged witness reports of a lightning strike or the sound of thunder before the fire erupted.

Passenger Heath Barnes said the ship was on a detoured path, destined for an unscheduled stop in Freeport, as a result of stormy weather and high winds when fire started.

"I was shocked," he said. "I mean, I looked out there and you're not supposed to see black smoke and fire shooting out of the tail end of the cruise."

The blaze was preceded by "the loudest thunder-lightning clap that I've ever heard in my life," Barnes said.

Ship personnel extinguished the fire, Carnival Cruises said.

The cruise line said a technical team determined the ship sustained enough damage that it will need repairs before it can be returned to scheduled cruises. The funnel was stabilized, passengers were expected to be returned to Port Canaveral, and the ship will set off to Freeport for repairs, it said.

"The damage is more than we first thought and will require an immediate repair to stabilize the funnel, resulting in the cancellation of the March 25 and March 29 cruises from Port Canaveral," Carnival Cruises said.

Passengers scheduled for those late-March cruises are being offered full refunds and credit that can be used for a future cruise, it said.

It was the second funnel fire on the Carnival Freedom since 2022.

Marissa Parra is a national correspondent for NBC News based in Miami, Florida.

Dennis Romero is a breaking news reporter for NBC News Digital. 

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2 dead and 5 missing after a boat collision on the Danube River in Hungary

Police say two people have died and five are missing following a boat collision on the Danube River in Hungary. Police said they determined that a river cruise boat had been in the area at the time of the accident. They stopped a cruise boat with a damaged hull near the town of Komarom, more than 50 miles (80 kilometers) further upriver.

Damage is seen on the front of the cruise ship which was involved in a Danube River accident earlier in Budapest Hungary, Sunday, May 19, 2024. Police say two people have died and five are missing following a boat collision on the Danube River in Hungary. (AP Photo/Bela Szandelszky)

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Police investigators examine the bow of a river cruise ship after an incident, in Komarom, Hungary, Sunday, May 19, 2024. Police say two people have died and five are missing following a boat collision on the Danube River in Hungary. Hungarian police received a report late Saturday night that a man had been found with a head injury on the shore of the Danube near the town of Veroce, around 30 miles (50 kilometers) north of the capital, Budapest. (Csaba Krizsan/MTI via AP)

The bow of a river cruise ship is examined by police experts after the ship was stopped in Komarom, Hungary, Sunday, May 19, 2024. Last night the ship crashed with a motor boat with eight persons onboard on River Danube, north of Budapest. One person has been rescued with serious injuries, two bodies have been recovered and five passengers of the boat are being looked for. (Csaba Krizsan/MTI via AP)

Police look at a river cruise ship after an incident, in Komarom, Hungary, Sunday, May 19, 2024. Police say two people have died and five are missing following a boat collision on the Danube River in Hungary. Hungarian police received a report late Saturday night that a man had been found with a head injury on the shore of the Danube near the town of Veroce, around 30 miles (50 kilometers) north of the capital, Budapest. (Csaba Krizsan/MTI via AP)

Police officers stand on the deck of a river cruise ship after an incident, in Komarom, Hungary, Sunday, May 19, 2024. Police say two people have died and five are missing following a boat collision on the Danube River in Hungary. Hungarian police received a report late Saturday night that a man had been found with a head injury on the shore of the Danube near the town of Veroce, around 30 miles (50 kilometers) north of the capital, Budapest. (Csaba Krizsan/MTI via AP)

A view of the damage of the bow of a river cruise ship after an incident, in Komarom, Hungary, Sunday, May 19, 2024. Police say two people have died and five are missing following a boat collision on the Danube River in Hungary. Hungarian police received a report late Saturday night that a man had been found with a head injury on the shore of the Danube near the town of Veroce, around 30 miles (50 kilometers) north of the capital, Budapest. (Csaba Krizsan/MTI via AP)

A car of the diving service of the fire brigade is parked behind the closed gate of a military port where rescuers search for victims of a boat accident in Northern Budapest, Hungary, Sunday, May 19, 2024. Last night a motor boat with eight persons onboard crashed with a large river cruise ship on River Danube, north of Budapest. One person has been rescued with serious injuries, two bodies have been recovered and five passengers of the boat are looked for. (Peter Lakatos/MTI via AP)

his photo provided by BRFK Facebook shows a damaged boat at the northern edge of Budapest where it was towed, after being discovered in the water by police following a boat collision on the Danube River Sunday, May 19, 2024. Police say people have died and several are missing. (BRFK Facebook via AP)

This photo provided by BRFK Facebook shows a damaged boat at the northern edge of Budapest where it was towed, after being discovered in the water by police following a boat collision on the Danube River Sunday, May 19, 2024. Police say people have died and several are missing. (BRFK Facebook via AP)

BUDAPEST, Hungary (AP) — Police say two people have died and five are missing following a boat collision on the Danube River in Hungary.

Hungarian police received a report late Saturday night that a man had been found with a head injury on the shore of the Danube near the town of Veroce, around 30 miles (50 kilometers) north of the capital, Budapest. The bodies of a man and a woman were later discovered nearby.

Hours after police began their search, they discovered a damaged boat in the water, which they towed to shore. They are still searching for five adults — three men and two women — who they believe were on the boat.

Police said they determined that a river cruise boat had been in the area at the time of the accident. They stopped a cruise boat with a damaged hull near the town of Komarom, more than 50 miles (80 kilometers) further upriver.

Hungarian public television station M1 reported that the cruise boat, Heidelberg, is a 109-meter (357-foot) Swiss craft that can accommodate 110 people. No passengers on that boat sustained injuries, M1 said.

The Danube at Veroce is roughly 1,500 feet (460 meters) wide and is in the center of an area called the Danube Bend where the river makes a sweeping, nearly 90-degree turn to the south. The area is a popular recreational and boating destination and is on a route often used by cruise boats between Budapest and the Austrian capital, Vienna, some 140 miles (230 kilometers) upriver.

The deadly accident comes five years after at least 27 people were killed in Budapest when a river cruise boat collided with a smaller tourist vessel , sinking it in seconds.

The tourist boat Hableany, carrying 35 people who were mostly South Korean tourists, was overtaken from behind by the much larger cruise boat, Viking Sigyn, beneath Budapest’s Margit Bridge, in May 2019.

The Ukrainian captain of the Viking Sigyn was last year found guilty of negligence leading to a fatal mass catastrophe and sentenced to five years and six months in prison. He has appealed the decision.

Police on Sunday said they have initiated criminal proceedings against an unknown perpetrator on suspicion of endangering water transport and causing the death of several people.

A spokesperson for the Directorate General for Disaster Management told Hungarian news agency MTI that a group of nearly 90 people from several regional disaster management agencies were conducting the search for the missing from the land, water and sky.

Twelve boats and three drones are involved in the search, and two rescue divers are also involved, Imre Doka said.

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Breaking news, man dies after ‘suspicious’ plunge off msc cruise ship into deepest fjord in norway.

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A passenger died Thursday when he went overboard on an MSC Cruises ship that was sailing through the deepest fjord in Norway — the second time in under three months somebody fell from the same vessel.

The man “in his late 50s” plunged from the MSC Euribia around 2 a.m. as the ship sailed through the Sognefjord, known as the King of the Fjords, Norwegian newspaper  Bergens Tidende reported.

A rescue helicopter recovered his body from the 4,300-foot-deep waters about an hour later and flew him to a local hospital, where he was pronounced dead.

The circumstances around the incident were not clear, but a police officer told the paper that it is being investigated as a “suspicious death.”

“It could be an accident, a criminal act, or an intentional act,” he said.

The man was reportedly traveling with his wife.

MSC Cruises did not immediately respond to The Post’s request for comment.

Cruise ship tracking data shows that the ship — a 19-story liner — turned around in the narrow channel shortly after the incident.

The ship is continuing on its seven-day journey despite the tragedy and is on track to return to Kiel as planned on Saturday, June 8.

The incident marks the seventh time a person has gone overboard on an MSC cruise ship in less than seven months, according to Cruise Law News.

Heading to Flaam, Norway At 2:26am, a person went overboard on the MSC Euribia. The indiviual was found and pulled from the water at 3:15am. Condition unknown. #MSCEuribia #MSCCruises #CNN #BBC #MSNBC pic.twitter.com/K59XF3O66Z — Lora Kay Morrow (@LoraForAlabama) June 6, 2024

Liam Brody Wilkie Jones is presumed dead after vanishing from the very same MSC Euribia ship during a seven-day cruise around Europe in March.

He died just one month after a passenger plunged from the MSC Bellissima while it was traveling from Taiwan to Okinawa. That person survived.

The massive 213-foot tall Euribia can carry more than 8,000 people.

A ticket for the Norway cruise off which the man fatally plunged Tuesday costs roughly $700 per person, according to MSC’s website.

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Passenger dies after jumping off world’s largest cruise ship as it sets sail from Florida

A passenger has died after jumping overboard from the world ’s largest cruise ship after it set sail from Florida .

The male passenger, who has not been identified, reportedly jumped, according to the New York Post , from the 20-deck high Icon of the Seas after it left a Florida port on Sunday to embark on a seven-day cruise around the Caribbean , first stopping in Honduras.

The Coast Guard , who said they did not have much involvement in the incident beyond assisting in the search for the man, told the New York Post that “the cruise ship deployed one of their rescue boats, located the man, and brought him back aboard”.

The man has since been “pronounced deceased,” the Coast Guard added.

The world’s largest cruise experience was approximately 300 miles away from PortMiami, and around 30 to 40 miles north of Santa Lucia, Cuba, at the time of the incident, which occurred in the morning, according to Cruise Hive.

The Royal Caribbean, which operates the Icon of the Seas along with other groundbreakingly large cruise ships, told the outlet in a statement that their ship’s crew immediately notified the Coast Guard in the US and “launched a search and rescue operation”.

“Our care team is actively providing support and assistance to the guest’s loved ones during this difficult time,” the cruise company added. “For the privacy of the guest and their family, we have no additional details to share.“

The ship, which holds way over 5,000 guests and only made its maiden voyage in January of this year, had embarked on the cruise on Saturday, but after the incident on Sunday, the cruise halted and stayed put for around two hours while the search continued, the outlet said.

According to CruiseMapper tracking data, the Icon of the Seas is due to reach the port of Costa Maya, Mexico by noon on Tuesday.

The incident comes over a month after a similar tragedy on another Royal Caribbean cruise ship, the Liberty of the Seas when a 20-year-old man identified as Levion Parker is thought to have gone overboard during a trip around the Bahamas.

The cruise line immediately launched a search and rescue mission along with the US Coast Guard, but it was suspended after five days due to not being able to find him.

However, the cruise company has also witnessed some successful rescues in recent months, such as being able to recover a passenger who fell overboard from the Symphony of the Seas back in October.

The cruise, which had just left Barcelona at the time, said the guest was successfully brought back on board after falling shortly after it left the port.

The Independent has contacted Royal Caribbean for comment.

If you are experiencing feelings of distress, or are struggling to cope, you can speak to the Samaritans, in confidence, on 116 123 (UK and ROI), email [email protected], or visit the Samaritans website to find details of your nearest branch. If you are based in the USA, and you or someone you know needs mental health assistance right now, call or text 988, or visit 988lifeline.org to access online chat from the 988 Suicide and Crisis Lifeline. This is a free, confidential crisis hotline that is available to everyone 24 hours a day, seven days a week. If you are in another country, you can go to www.befrienders.org to find a helpline near you.

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Passenger dies after jumping off world’s largest cruise ship as it sets sail from Florida

The passenger was pronounced dead some time after he was found and bought back to the giant vessel, article bookmarked.

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A passenger has died after jumping overboard from the world’s largest cruise ship after it set sail from Florida .

The male passenger, who has not been identified, reportedly jumped, according to the New York Post , from the 20-deck high Icon of the Seas after it left a Florida port on Sunday to embark on a seven-day cruise around the Caribbean , first stopping in Honduras.

The Coast Guard , which said it did not have much involvement in the incident beyond assisting in the search for the man, told the New York Post that “the cruise ship deployed one of their rescue boats, located the man, and brought him back aboard”.

The man has since been “pronounced deceased,” the Coast Guard added.

The world’s largest cruise experience was approximately 300 miles away from PortMiami, and around 30 to 40 miles north of Santa Lucia, Cuba, at the time of the incident, which occurred in the morning, according to Cruise Hive.

The Royal Caribbean, which operates the Icon of the Seas along with other groundbreakingly large cruise ships, told the outlet in a statement that their ship’s crew immediately notified the Coast Guard in the US and “launched a search and rescue operation”.

“Our care team is actively providing support and assistance to the guest’s loved ones during this difficult time,” the cruise company added. “For the privacy of the guest and their family, we have no additional details to share.“

The ship, which holds way over 5,000 guests and only made its maiden voyage in January of this year, had embarked on the cruise on Saturday, but after the incident on Sunday, the cruise halted and stayed put for around two hours while the search continued, the outlet said.

According to CruiseMapper tracking data, the Icon of the Seas is continuing with the cruise, with its next stop in Coco Cay in the Bahamas on Friday.

Zachary Normandian, 31, told The New York Post that the atmosphere on board the ship has been “dystopian” after people have been carrying on with their holiday aboard the ship after the tragedy.

“It just seemed like more people would have been like ‘Oh my gosh, what’s going on,’ but no, people were just going about their day,” he said.

The passenger recalled the moment that the man who went overboard was brought back to the ship, after he claimed that the captain informed the ship that the missing person had been found.

“Everyone in the dining room clapped,” Mr Normandian told the outlet. “We assumed that the guy was fine.”

At that point, however, they did not know that he had passed away.

The incident comes over a month after a similar tragedy on another Royal Caribbean cruise ship, the Liberty of the Seas when a 20-year-old man identified as Levion Parker is thought to have gone overboard during a trip around the Bahamas.

The cruise line immediately launched a search and rescue mission along with the US Coast Guard, but it was suspended after five days due to not being able to find him.

However, the cruise company has also witnessed some successful rescues in recent months, such as being able to recover a passenger who fell overboard from the Symphony of the Seas back in October.

The cruise, which had just left Barcelona at the time, said the guest was successfully brought back on board after falling shortly after it left the port.

The Independent has contacted Royal Caribbean for comment.

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Cruise captain detained after ship collides with motor boat on Danube River, kills 2

BUDAPEST - Hungary has detained the captain of a Swiss-based cruise ship, Heidelberg, involved in a collision with a small motor boat on the Danube River  late on Saturday that killed two people, with five others still missing, police said on Monday.

The accident was reported on Saturday night after a 35-year-old man was found with a bleeding head wound near a main road by the river near Veroce, 55 km (34 miles) north of the capital Budapest.

The body of a man was recovered downstream south of Veroce, while a woman's body was found further downstream near a bridge on the northern outskirts of Budapest, where police also recovered the damaged motor boat.

Hungarian police said the cruise ship captain was a Czech national and that they had interviewed and detained him on suspicion of multiple offences, including failing to stop and provide help after an accident.

"Based on the suspicion of police, the captain did not alert his crew after the accident, did not follow provisions of the rescue protocol and took no action whatsoever to save the persons afflicted," police said in a statement.

Police have questioned 25 people as witnesses, including the cruise ship's crew, tourists on board and others.

A search continued on Monday for the five missing people, all of whom were in the motor boat, including an 18-year-old woman and a 39-year-old man.

On Sunday, a Reuters news team saw the ship moored in the northern Danube river town of Komarom, upstream from the site of the collision, with large scratches visible on the bow.

A group of Chinese tourists disembarked on Sunday afternoon. One of them told Reuters he had not been aware of any accident at the time.

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The Cruise Vessel Security and Safety Act (CVSSA) of 2010 prescribes security and safety requirements for most cruise ships that embark and disembark in the United States. The Act mandates that reports of criminal activity be reported to the Federal Bureau of Investigation. 

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Cruise worker accused of stabbing woman and 2 security guards with scissors on ship headed to Alaska

Updated on: May 8, 2024 / 6:27 AM EDT / CBS/AP

A cruise ship worker from South Africa was arrested Tuesday in Alaska's capital city, accused of attacking a woman and two security guards with scissors on board the vessel, according to authorities.

The U.S. attorney's office says the man, identified as 35-year-old Ntando Sogoni,  is charged with assault with a dangerous weapon within maritime and territorial jurisdiction. Online court records do not show an attorney for the 35-year-old man.

According to an affidavit from FBI Special Agent Matthew Judy, the man was recently hired by a cruise line and joined the ship, the Norwegian Encore, in Seattle on Sunday. The ship set off that day for a weeklong trip with scheduled stops in Alaska ports, including the capital of Juneau, and British Columbia.

The alleged incident happened west of Vancouver Island, British Columbia, as the ship was sailing to Alaska. According to the affidavit, during the late evening on Sunday, ship personnel saw the man trying to deploy a lifeboat, and he was taken by security to a medical center for an evaluation.

While there, he "became irrational and attempted to leave," and "physically attacked" a guard and a nurse, the affidavit states. He ran into another room, where he grabbed a pair of scissors and stabbed a woman who was being examined, as well as two guards who tried to intervene before being subdued and held in a "shipboard jail," the affidavit says. None of the injuries were considered life-threatening.

The ship arrived in Juneau on Tuesday, when he was arrested by the FBI, the U.S. attorney's office says.

If convicted, Sogoni faces a maximum penalty of 10 years in prison and a $250,000 fine for each count. A federal district court judge will determine the sentence.

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• TUI Isla passengers flown home after Danube River flooding...

TUI Isla passengers flown home after Danube River flooding incident

TUI River Cruises had to evacuate 140+ passengers from the TUI Isla ship due to complications arising from rising water levels on the Danube , which have affected multiple operators. The 155-passenger vessel was undamaged, and passengers were flown home the same day.

The company is closely monitoring the water levels in Deggendorf, Germany, where the evacuation took place. Local reports indicate that passengers were evacuated in groups of 25 to 30 using a modified workboat.

In light of the incident on June 3, TUI River Cruises decided to cancel the upcoming Rhine Gems sailing scheduled for June 7. A spokesperson emphasized that passenger and crew safety is the top priority, leading to the decision to cancel this week's itinerary due to the unsafe sailing conditions on the Danube.

Avalon Waterways has also cancelled two Danube sailings. A spokesperson mentioned that while the company strives to keep itineraries intact, alternative experiences are provided when natural events necessitate changes. Most of their cruises are still operating as planned.

Uniworld is monitoring the situation in central Europe, noting that all cruise lines in the region are affected. The company is in communication with impacted guests and their travel advisors about any changes to embarkation points, schedules, or tours, with solutions tailored to each case. Uniworld assured guests that they are working to maintain high standards for quality and service despite the disruptions.

Viking has issued a statement warning that high water levels on the Rhine, Main, and Danube rivers could impact upcoming departures. Their nautical team in Switzerland is monitoring the situation and will adjust itineraries as needed to accommodate the conditions.

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The Very Slow Restart of G.M.’s Cruise Driverless Car Business

An incident that seriously injured a pedestrian in San Francisco led Cruise to take all of its cars off the road. The question now is when they will return.

By Yiwen Lu

Reporting from Warren, Mich., and Mountain View, Calif.

At a sprawling complex in Warren, Mich., General Motors’ hopes for its driverless car future play out in a virtual reality headset offered to visitors.

In a video, the electric and autonomous car drives itself. Wirelessly connected to traffic lights and the surrounding streets, the car avoids collisions and reduces congestion, part of what G.M. calls its “0-0-0” vision — “zero crashes, zero emission, zero congestion.”

At least, that’s the plan. G.M.’s driverless future looks a lot further away today than it did a year ago, when Cruise, G.M.’s driverless car subsidiary, was deep into an aggressive expansion of its robot taxi services, testing in 15 cities across 10 states.

On Oct. 2, a Cruise driverless car hit and dragged a pedestrian for 20 feet on a San Francisco street, causing severe injuries. Weeks later, the California Department of Motor Vehicles accused Cruise of omitting the dragging from a video of the incident that was initially provided to the agency and suspended the company’s license in the state.

In November, Cruise voluntarily paused all operations across the country after facing widespread criticism that it was neglecting safety as it expanded its driverless taxi service. Cruise also pushed out nine executives, its chief executive stepped down , and the company laid off a quarter of its work force.

Now comes the hard part: Rebuilding a ruined reputation. In recent interviews with The New York Times, the three executives now running Cruise say they are in no rush to get back on the road. After learning the hard way about the risks of moving too fast with a cutting-edge technology, Cruise has slowed its breakneck development to a crawl to avoid another major mishap.

“For a long time before, Cruise was really moving fast and other competitors were not,” said Craig Glidden, who became president and chief administrative officer of Cruise in November. Now, he said, safety is Cruise’s “North Star.”

But going slow means the company risks falling far behind its top rivals. Waymo, a subsidiary of Google’s parent company, Alphabet, has had driverless taxis operating in the Phoenix area since 2020 and San Francisco since late 2022 without serious incidents, and it recently expanded to Los Angeles . Zoox , an Amazon subsidiary, has been testing a steering-wheel-free robot taxi in Las Vegas since last June.

“Catching up with Waymo technologically is going to take three to five years at best,” said Alex Roy, a consultant and former executive in the autonomous car industry. He added that it was even harder for Cruise to catch up commercially because Waymo was “generating revenues with trust that Cruise never earned.”

Some industry observers were surprised G.M. didn’t shut down Cruise after its public meltdown late last year. Since acquiring the company in 2016, G.M. has spent over $8 billion on its driverless subsidiary. Cruise lost $3.48 billion last year, and another $519 million over the first three months of 2024.

“I was thinking in the late part of 2023 and into early 2024 that the most likely outcome was that they were going to completely turn off Cruise,” said Reilly Brennan, a partner at Trucks Venture Capital, which invests in the future of transportation.

But after slashing $1 billion from Cruise’s 2024 budget, Mary T. Barra, G.M.’s chief executive, reiterated her commitment to the company during earnings calls. In April, she told investors that Cruise had made “tangible progress,” although G.M. is exploring different options to fund the business, including taking outside investments.

After Cruise’s former chief executive and co-founder Kyle Vogt resigned in November, G.M. appointed two presidents who report to its board: Mo Elshenawy, previously the company’s executive vice president of engineering, and Mr. Glidden, who also serves as G.M.’s general counsel. In February, Cruise hired Steve Kenner, a veteran product safety executive, as chief safety officer.

The three executives all decide on safety decisions, such as when to take the next step in deployment. Those calls, Mr. Kenner said, have to be unanimous.

So far, Cruise has taken baby steps back to the road. In April, it picked Phoenix, the home to its operations center, to be the first city to restart testing with human drivers. On May 13, after a month of driving a handful of vehicles in order to understand local road features, Cruise transitioned into supervised autonomous testing , with two safety drivers per vehicle.

Cruise used to say its robot taxis were, on average, safer than a human driver. But so-called edge cases — incidents like road construction or erratic cyclists that humans can intuitively react to — bedeviled the robot taxis. Mr. Elshenawy said the cars had improved their navigation of construction zones and how they deal with emergency vehicles.

Cruise hopes to offer driverless ride-hailing service in one city by the end of 2024, while operating with safety drivers in fewer than five cities, Mr. Glidden said. That is, if the edge case issue can be improved.

While Mr. Elshenawy’s engineering team works to improve the technology, Mr. Glidden and Mr. Kenner have been traveling across the country to meet with regulators. Cruise has met with local officials and state regulators in Arizona, Texas and California, as well as with the National Highway Traffic Safety Administration. It has also spoken with several cities in the Southeast where it previously tested its fleet.

In California, Cruise has answered questions from state regulators about driverless testing, but it is unclear if or when it could regain a permit. The talent pool in Silicon Valley is essential to Cruise’s business, so executives say they are committed to staying in the state.

Whether Cruise’s cautious approach restores faith in the company among regulators is an open question. Dave Cortese, a California state senator representing Silicon Valley, said the autonomous vehicle industry’s aggressive testing on public roads in the past had “created tension and distrust.”

For the company to win over regulators, it needs a “profound demonstration of transparency” to demonstrate that an incident like Oct. 2 will not happen again, said Mr. Roy, the consultant.

“We may not agree, but I think there are lots of places where we do agree,” said Tilly Chang, executive director of San Francisco County Transportation Authority. “But it is also unclear to us what it would take for them to get reinstated.”

Yiwen Lu reports on technology for The Times. More about Yiwen Lu

Driverless Cars and the Future of Transportation

A Very Slow Restart: An incident that seriously injured a pedestrian in San Francisco led Cruise, G.M.’s driverless car subsidiary, to take all of its cars off the road. The question now is when they will return .

An Appetite for Destruction: A wave of lawsuits argue that Tesla’s Autopilot software is dangerously overhyped. What can its blind spots teach us about Elon Musk, the company’s erratic chief executive ?

Along for the Ride: Here’s what New York Times reporters experienced during test rides in driverless cars operated by Tesla , Waymo  and Cruise .

The Future of Transportation?: Driverless cars, once a Silicon Valley fantasy, have become a 24-hour-a-day reality in San Francisco . “The Daily” looked at the unique challenges of coexisting with cars that drive themselves .

Stressing Cities: In San Francisco and Austin, Texas, where passengers can hail autonomous taxis, the vehicles are starting to take a toll on city services , even slowing down emergency response times.