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The heritage arc, uttar pradesh tourism.

Embedded in the heart of India is Uttar Pradesh, a land where cultures have evolved and religions have emerged. The greatness of Uttar Pradesh lies not only in this confluence but also in the emegence of cultural and religious traditions along some of the greatest rivers in the Indian subcontinent, the Ganga and the Yamuna. Through history, great cities have emerged and been established along great rivers. Within India, the Ganga and the Yamuna have nurtured a culture because of which religious faith, rituals, culture, and intellectual enlightenment have evolved in places along the two rivers.

#Incredible Uttar Pradesh

The Kumbh Mela

Kumbh mela 2025.

Hindus are known for their passion to celebrate festivals in a grand way. Kumbh Mela Prayagraj 2025 is one such festival admired by the Hindus. The event takes place in major & ancient cities of India named Prayag Raj (earlier Allahabad), Haridwar, Nasik & Ujjain. It usually takes 12 years to get a repeat on the same location except in Prayag Raj and Haridwar. In Prayag Raj and Haridwar, there is an Ardh Kumbh (smaller version of Maha Kumbh) every 6 Years also. The history of Kumbh Mela in India way back to when the earth used to be the staying place for the gods. The Kumbh Mela of Allahabad is going to be held commencing from 14th of January, 2025 till 26th of February, 2025 at the Triveni Sangam in Prayag.

Villa (02 Bedroom Double Bed / Lodge)

Maharaja cottage (01 bedroom double bed / lodge), swiss cottage (01 bedroom double bed/lodge), our accommodation, other venders.

The Best Budget

Hotels in uttar pradesh.

We have created a list of the best luxury hotels in Uttar Pradesh, India. I hope you enjoy it. We think it might be the best of its kind. Tip: Set your dates to see room prices!

Rahi Gulistan Tourist Complex

The Gulistan Tourist Complex itself has been contructed in an unque style in red brick finish with an interesting layout.

Hotel Saket

Hotel Saket, Ayodhya is a great choice for travellers looking for a star hotel in Ayodhya. This Hotel stands out as one of the highly recommended hotel in Ayodhya.

Rahi Triveni

The Hotel Triveni Darshan is located on the banks of the river Yamuna, just upstream the holy Sangam. Enjoy a serene evening.

Rahi Tourist Bungalow

Tourist Bungalow is running with the aim of providing utmost comfort and homely atmosphere to its guests and is highly desperate.

Click on any district to explore more details. or choose the hotel of a lifetime as per your interest in the experience tab.

GSDP (In Crore Rs.) - 20831.33

Hotel Gomti, Lucknow ₹1,500 per night

Hotel Gomti is ideally located in the heart of town, close to Hazratganj. All major cultural, historical and shopping landmarks of the city are nearby. It has well furnished and tastefully done up rooms equipped with modern amenities including wi-fi. There are various types of rooms to suit every budget. The restaurant serves great food. The hotel has a bar with a nice lush green lawn.

GSDP (In Crore Rs.) - 21553.05

GSDP (In Crore Rs.) - 8383.29

GSDP (In Crore Rs.) - 36505.91

GSDP (In Crore Rs.) - 14429.67

Jyotiba Phule Nagar

GSDP (In Crore Rs.) - 15395.45

GSDP (In Crore Rs.) - 11692.15

GSDP (In Crore Rs.) - 29511.08

Rahi Hotel Rohila, Bareilly ₹9,50 per night

Located at a prime location in Civil lines, this hotel has all the major landmarks of the city nearby. It has convenient connection to the Railway Station as well as to the Bus Station. The hotel has a tastefully done up Bar and Restaurant serving variety of liquors and sumptuous food. Enjoy a relaxed cosy evening in the lush green lawn of the property and a morning stroll in the Gandhi Udyan adjoining. The property also has a banquet hall to organise business seminars and other events.

Bulandshahar

GSDP (In Crore Rs.) - 23812.04

Gautam Budh Nagar

GSDP (In Crore Rs.) - 102909.27

GSDP (In Crore Rs.) - 10749.37

Shahjahanpur

GSDP (In Crore Rs.) - 14811.98

Rahi Tourist Bungalow, Shahjahanpur ₹5,50 per night

Located on the Banks of Garra river, the tourist Bungalow is a good place in the city to stay. Celebrate a quiet evening with near and dear ones in the cosy bar or on the open terrace with a view of the river.

GSDP (In Crore Rs.) - 21154.35

GSDP (In Crore Rs.) - 8090.14

GSDP (In Crore Rs.) - 15672.03

GSDP (In Crore Rs.) - 2871.54

Rahi Tourist Bungalow, Shravasti ₹900 per night

Tourist Bungalow's easy accessibility make it a popular choice among guests. The rooms hava a nice decor and are well-equipped with all amenities that offer a comfortable staying experience. The restaurant offers a delectable spread to savour your taste buds. Revel in comfort and convenience at one of the best hotels in Shrawasti

GSDP (In Crore Rs.) - 9047.41

GSDP (In Crore Rs.) - 18735.31

Rahi Tourist Bungalow , Neemsar Sitapur ₹600 per night

Rahi Tourist Bungalow , Neemsar Sitapur

GSDP (In Crore Rs.) - 6039.95

Rahi Tourist Bungalow, Balrampur ₹9,50 per night

Nicely loacted in the heart of the city, the Rahi Toursit Bungalow, Balrampur is the ideal place to stay. The Restaurant serves its guests delicious food to complete the stay experience. The Tourist Bungalow has a banquet hall for gatherings as well as open lawn for bigger events.

GSDP (In Crore Rs.) - 14146.84

Kanshiram Nagar

GSDP (In Crore Rs.) - 7630.46

Farrukhabad

GSDP (In Crore Rs.) - 7583.57

Rahi Tourist Bungalow , Sankisa, Farrukhabad ₹2,00 per night

Sankisa Road, Sankisa Basantpur, Uttar Pradesh 209652

Siddharth Nagar

GSDP (In Crore Rs.) - 8070.32

Maharajganj

GSDP (In Crore Rs.) - 8724.81

Rahi Tourist Bungalow , Sonauli Maharajganj ₹9,50 per night

Rahi Tourist Bungalow , Sonauli Maharajganj

GSDP (In Crore Rs.) - 12056.94

GSDP (In Crore Rs.) - 7906.22

GSDP (In Crore Rs.) - 40929.9

Rahi Gulistan Tourist Complex, Fatehpur Sikri, Agra ₹9,50 per night

The Gulistan Tourist Complex is located at a short distance from the World Heritage site of Fatehpur Sikri. The complex itself has been contructed in an unque style in red brick finish with an interesting layout. Stay immersed in the history. Stay here to witness a piece of history, an important heritage to the humankind and to pay respect at the dargah of Sufi Saint Salim Chishti. The property has a nice restaurant to serve sumptous food.

GSDP (In Crore Rs.) - 11531.55

GSDP (In Crore Rs.) - 11857.74

Rahi Pathik Niwas, Kushinagar ₹9,50 per night

Pathik Niwas is the choice to stay at Kushinagar when you are exploring the path of the Lord Buddha. Located at a stone's throw from the Mahanirvana temple as well as the Japanese temple, the hotel gives its guests a feeling of being under the refuge of the Lord himself. The property has well designed rooms and a formal multi-cuisine restaurant and gardens to enjoy evenings. The hotel has ample parking space.

GSDP (In Crore Rs.) - 17495.08

GSDP (In Crore Rs.) - 9928.71

Rahi Tourist Bungalow, Kannauj ₹9,99 per night

Strategically laocated in the city, the Rahi Tourist Bungalow is the ideal place to stay in the city, whether you are travelling for business or to experience various facets of the Itra making, the traditional art of the city.

Lucknow Book now

Hotel Gomti is ideally located in the heart of town, close to Hazratganj. All the major cultural, historical, and shopping landmarks of the city are nearby. It has well-furnished and tastefully done-up rooms equipped with modern amenities, including wi-fi. There are various types of rooms to suit every budget. The restaurant serves great food. The hotel has a bar with a nice, lush green lawn.

Lucknow, the capital of Uttar Pradesh, lies in the middle of the Heritage Arc. This bustling city, famed for its Nawabi era finesse and amazing food, is a unique mix of the ancient and the modern. It is home to extraordinary monuments depicting a fascinating blend of ancient, colonial and oriental architecture.

• Area : 2.528 sq. km.
• Population : 36,47,834 (2001 census)
• Altitude : 123 mts. above sea level.
• Season : October - March
• Clothing (Summer) : Cottons
• Clothing (Winter) : Woollens

Related Information

Famous Festival

Visit Places

Tour Packages

GSDP (In Crore Rs.) - 9231.88

GSDP (In Crore Rs.) - 19221.83

Sant Kabir Nagar

GSDP (In Crore Rs.) - 4642.66

GSDP (In Crore Rs.) - 13795.8

GSDP (In Crore Rs.) - 8370.88

Rahi Tourist Bungalow, Sumer Singh Qila , Etawah ₹990 per night

Kanpur nagar.

GSDP (In Crore Rs.) - 35232.65

Rahi Tourist Bungalow, Bithoor , Kanpur ₹1400 per night

GSDP (In Crore Rs.) - 5690.49

Hotel Saket, Ayodhya ₹9,50 per night

Hotel Saket is situated at a walking distance from the Ayodhya Railway Station making it easily accessible any time of the day. The hotel has variety of rooms to suit everyone's needs. Stay at Saket to conveniently visit the historical and religious landmarks of the city.

Kanpur Dehat

Ambedkar nagar.

GSDP (In Crore Rs.) - 8140.46

Rahi Tourist Bungalow, DohriGhat , Mau ₹900 per night

Rahi Tourist Bungalow, DohriGhat , Mau

GSDP (In Crore Rs.) - 13658.51

Rahi Veerangana Tourist Bungal, Jhansi ₹775 per night

From comfortable accomodation to culinary delights and business events Hotel Veerangana offers them all, stay at Veerangana promises a hospitality that will leave guests with an experience to remember.

GSDP (In Crore Rs.) - 11437.17

Rahi Tourist Bungalow, Ghazipur ₹850 per night

GSDP (In Crore Rs.) - 38806.26

Rahi Ilawart Tourist Bungalow, Prayagraj ₹250 per night

Rahi Ilawart Tourist Bungalow Hotel is conveniently located near the bus station and is well connected to the railway station. It has tastefully decorated rooms to suit various budget levels. The hotel is well located to access the major tourist as well as business destinations of the city. The hotel has a well stocked bar and a restaurant to enjoy variety of liquors and sumotuous food served therein.

Rahi Triveni Darshan, Prayagraj ₹500 per night

The Hotel Triveni Darshan is located on the banks of the river Yamuna, just upstream the holy Sangam. The property has been tastefully done up. Enjoy a serene evening watching the quietly flowing Yamuna from the expansive lawn in the property. Access the Sangam for a holy dip directly from here on a boat. Watch the beautifully lit up Shastri Bridge and appreciate the piece of history while you pass

Rahi Tourist Bungalow , Varanasi ₹750 per night

Rahi Tourist Bungalow is located at a short distance from the Cantt Railway Station and offers 45 rooms of various types and ample parking space. Whether you visit the city to seek blessing of lord Kashi Vishwanath, to explore the culture of the world's longest continuously alive city.

Rahi Tourist Bungalow Sarnath, Sarnath, Varanasi ₹1600 per night

The Tourist Bungalow Sarnath is located within walking distances from the Sarnath landmarks, the Dhamek Stupa, the Dharmarajika Stupa and the Chaukhandi Stupa as well as the Archeological Museum

GSDP (In Crore Rs.) - 3839.81

Rahi Tourist Bungalow, Chitrakoot ₹9,50 per night

Tourist Bungalow is running with the aim of providing utmost comfort and homely atmosphere to its guests and is highly desperate to give them a satisfactory and stress free stay in a spiritual and peaceful environment.

GSDP (In Crore Rs.) - 11406.48

Hotel Jahnavi, Mirzapur ₹9,50 per night

The Hotel Jahnavi is located on the banks of the holy Ganga. It affords a nice view of the river from within the propoerty as well as from the expansive lawn. Stay at Jahnavi for a quite evening and to enjoy the serene flow the holy Ganga. Be a part of aarti at the Ma Vindhyavasini Devi temple located at Vindhyachal hills.

Sant Ravidas Nagar

Muzaffar nagar.

Tourist Bunglow (Hotel Saras), Raebareli ₹1800 per night

Strategically located on the National Highway, right at Malikmau crossing, this proporty is an ideal place to stay in Raebareli. It offers variety of rooms to suit everyone's need. Whether you are visiting the town to watch birds in Samaspur Brid Sanctuary or for business engagements in the industries and institutions located here, the Hotel Saras is the ideal choice to stay.

GSDP (In Crore Rs.) - 20810.33

Rahi Tourist Bungalow, Moradabad ₹1400 per night

The Rahi Tourist Bungalow is nicely located in the heart of the city on the National Highway adjoining the Circuit House. The property has nice spacious rooms for a comfortable stay. The Restaurant serves sumptous food. It has major landmarks of the city like the railway station, the bus station as well as traditional handicraft shopping areas nearby. The Hotel is strategically located and facilitates easy access to the reputed educational as well as business destinations of the city and around.

Happing Now in # Incredible UP

Varanasi Tourism

The land of Varanasi (Kashi) has been the ultimate pilgrimage spot for Hindus for ages.

Ayodhya Tourism

Ayodhya is a city situated on the banks of the holy river Saryu in the Indian state of Uttar Pradesh.

Prayagraj Tourism

Allahabad, officially known as Prayagraj and also known as Ilahabad, is a metropolis in the Indian state of Uttar Pradesh.

Lucknow Tourism

Lucknow, a large city in northern India, is the capital of the state of Uttar Pradesh.

Agra Tourism

Agra is a city on the banks of the Yamuna River in the Indian state of Uttar Pradesh.

Mathura Tourism

Mathura is a sacred city in Uttar Pradesh, northern India. The deity Lord Krishna is said to have been born on the site of Sri Krishna Janma Bhoomi.

Happy Memories

Photo gallery.

Features a travel picture gallery and photos of Uttar Pradesh, India. Explore the photo gallery of Uttar Pradesh tourism and travel destinations. ...

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Prayagraj tourism conclave on Mahakumbh 2025

Prayagraj tourism conclave on Mahakumbh 2025.

इंदिरा गांधी प्रतिष्ठान लखनऊ में 17वें विश्व कृषि पर्यटन दिवस का शुभारंभ किया गया।

आज इंदिरा गांधी प्रतिष्ठान लखनऊ में 17वें विश्व कृषि पर्यटन दिवस का मुख्य अतिथि अपर मुख्य सचिव श्री देवेश चतुर्वेदी जी व प्रमुख सचिव पर्यटन एवं संस्कृति श्री मुकेश कुमार मेश्राम जी...

The Great Indian Travel Bazaar 2024, being held in Jaipur

The #GreatIndianTravelBazaar2024, being held in Jaipur, observed an insightful representation of #UttarPradesh, showcasing its aesthetics, especially, Kumbh...

The Department of Tourism, Uttar Pradesh celebrated

The Department of Tourism, Uttar Pradesh celebrated the nation's #75thRepublicDay in extreme zest and fervour in the esteemed presence of Mukesh Kumar Meshram...

माननीय मुख्यमंत्री श्री MYogiAdityanath जी एवं पर्यटन व संस्कृति

माननीय मुख्यमंत्री श्री MYogiAdityanath जी एवं पर्यटन व संस्कृति मंत्री श्री Jaiveer singh जी ने #अयोध्या में प्राण प्रतिष्ठा कार्यक्रम हेतु उत्तर प्रदेश राज्य पर्यटन विकास निगम लिमिटेड...

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Features travel Picture gallery and photos of Uttar Pradesh India. Explore photo images gallery of Uttar Pradesh Tourism and travel destinations ...

Uttar Pradesh

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• Choose Tourism Jobs Expos Wrap Up
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The VisitCanberra Choose Tourism Jobs Expos, held at the ANU, UC and CIT in April and May, were a fantastic opportunity for industry to recruit direct from the ACT’s student body, raise awareness of their businesses and of the tourism industry among Canberra’s university population.

Organised and run by VisitCanberra and Visabel, in conjunction with Austrade’s Choose Tourism Program, these ‘meet and greet’ style expos allowed participating businesses to not only engage with, but also begin recruitment activity with the local university student population.

More than 60 exhibitors participated over the three expos representing a wide variety of the industry. This provided the healthy numbers of attendees at each expo a fantastic insight and understanding of the breadth and width of the tourism industry and the significant job and career opportunities available.

Most exhibitors also walked away with a generous list of prospective candidates to fill existing and upcoming vacant positions.

A big thank you goes out to all the exhibitors who participated as well as the respective university campuses for hosting the events, and of course, the amazing team at Visabel for pulling everything together.

Overall, The VisitCanberra Choose Tourism Jobs Expos provided an invaluable platform for businesses to directly engage with and recruit from the ACT’s student body, significantly raising awareness of the diverse job and career opportunities within the tourism industry among Canberra’s university population.

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WEATHER ALERT

5 warnings and 3 advisories in effect for 18 regions in the area

Reasons why you should not move to houston ... no. 1, we are full.

Brittany Taylor , Senior Digital Content Producer

HOUSTON – There are so many reasons to move to Houston, such as the cost of living, the atmosphere, the food, jobs, low taxes, diversity, homes, tech and so much more on that long list -- but we are full, signed a frustrated Houstonian.

• Study says Houston has one of the lowest inflation problems, but do our pockets beg to differ?

Recommended Videos

So, here’s a couple of reasons to stop some of these out-of-towners from getting the idea that it is better to move down South, adding to Houston area traffic and up ticking the cost of living.

• Who’s about to lose their job in Houston? Understanding the WARN Act

I was born and raised in Houston my entire life. So, I LOVE my city -- and I can see why so many others love it here as well. But the amount of people moving to Texas, well ... is causing some problems. Don’t get me wrong, we have southern hospitality, but the cost of living is going up each year, traffic has gotten worse, crime is going up and the hospitality is going down.

• Houston named 4th most diverse city in America - in case you didn’t know 😉

My top warning signs if you’re considering a move to Houston:

1. hurricane season/extreme weather ⛈️.

Recently, the Houston area experienced a derecho and a few tornados, which shocked many people not from the Bayou City.

• KPRC 2′s 2024 Hurricane & Flood Survival Guide

It’s been years since Southeast Texas has been hit by a hurricane, and you never know when our next system may strike.

Oh, how can we forget the heat! ☀️ It gets HOT in Houston! With the combination of the humidity and high temps, we reached triple-digits in 2023. And we’re baking under a heat umbrella right now and it’s not even summer (officially!)

• 2023: Hands down, hottest ever

2. Humidity 🌡️

If you thought for one second that your flat iron hairstyle will last through the summer, fall or winter -- think again. Because Houston sits in a subtropical climate zone, we are caught between hot and moist air from the tropics and cooler air from the north.

So you may walk outside with one hairstyle and by the end of the day, your hair may be several inches raised. Don’t forget about the oily skin.

3. Bug season 🦟

Mosquito season will bug you out! Because of the temperatures, humidity and standing water from the wet weather patterns, Houston is experiencing an above average number of bugs.

• What’s bugging you? Check out the bug collection from Click2Pins

Cockroaches also love the humidity, which makes a perfect environment for them to live in the South.

4. Traffic 🚥

If you haven’t noticed, on top on construction and car accidents, traffic jams are a nuisance for us all! I mean, are we turning into Los Angeles?

• Texans’ wide receiver Stefon Diggs is not having a good time on Houston roads - we feel your pain! ❤️‍🩹

Even on the weekends, you can expect traffic on our major highways, such as the Gulf Freeway, I-10, North Freeway and our toll roads.

• Houston ranked 2nd deadliest city in US for holiday driving

So, if you’re planning to commute during the rush hour, expect at least 30 minutes to an hour to make it to your destination.

5. Road rage shootings 🚓

Road rage incidents and shootings across the city have been on the rise, so Houston drivers are on high alert when driving through the city. Increasingly, drivers are using firearms to express their anger on roads and highways, according to an analysis by The Trace .

• By the numbers: Houston drivers on high alert as road rage shootings surge

6. Apparently, the city is dirty 🧼

According to a recent report from the nonprofit media organization Grist, the city of Houston is the DIRTIEST city in the entire country. Grist researchers reportedly looked at more than 150 of the biggest cities in the U.S., focusing on pollution, living conditions, infrastructure, and resident satisfaction.

• YA NASTY!🤢 New report reveals Houston is the #1 dirtiest city in America

Now, this one was a little hard for me to believe because I’ve been to New York City and New Jersey plenty of times and -- I’ve never seen Houston produce such large rats.

7. Human trafficking 🚨

Houston’s vulnerabilities to human trafficking

According to the City of Houston , the Department of Justice declared the city one of the most intense trafficking jurisdictions in the country.

• Houston police provide tips to combat human trafficking, ways community can help survivors

Factors that contribute to this include: Proximity to the U.S.-Mexico border; Major international airport, seaport, and interstate roadways (I-10, US-59); Constantly expanding population; Diverse labor sector; Large sex industry (with limited regulations); Popular destination for runaways.

8. We are ‘uptight’ ⏰

A new report looked at some of the most laidback cities in the U.S. and no Texas cities made the list. Instead, three Texas cities were named among “uptight” or “formal.”

• Houston named most uptight city in the US—what is THAT supposed to mean?!

The study was shared by researchers at FinanceBuzz who looked at several factors including well-being, economic factors, livability, and leisure activities. For some reason, Houston was on the very bottom of that list.

9. The coffee scene needs some work ☕

A national study ranks Houston as the worst coffee city in the U.S.

Clever, a real-estate website, analyzed the top 15 best coffee cities in the U.S. and the 10 worst coffee cities. Houston was ranked No. 1 worst coffee city.

• Say what?! ☕ This national study ranked Houston as the worst coffee city in the US

“The reasons behind this drop are evident. Houston is home to just 4.9 coffee shops per 100,000 residents — a stark contrast to the average city’s 12.6. This represents a 61% shortfall in coffee shops compared to the average city,” the study read.

Clever compared the 50 most populous U.S. metro cities across several metrics: the number of coffee shops per 100,000 residents, number of coffee roasters per 100,000 residents, and Google Trends popularity. Sources such as the latest U.S. Census data and the U.S. Bureau for Economic Analysis were also used

I’m sure there are more reasons why Houston is not the “dreamland” others may have tried to paint for you on social media. Now, we are OK with visitations from time to time, but hopefully this article has convinced you to stray from moving to Houston -- maybe try Dallas or San Antonio? 😝

Copyright 2024 by KPRC Click2Houston - All rights reserved.

About the Author

Brittany taylor.

Award-winning journalist, mother, YouTuber, social media guru, millennial, mentor, storyteller, University of Houston alumna and Houston-native.

Three innovations to solve hotel staffing shortages

During the COVID-19 closures, hotel staff around the world were faced with the precarious prospect of staying home. For instance, in the United States, 70 percent of hotel staff were furloughed or laid off. 1 “AHLA data shows 70 percent of hotel employees laid off or furloughed,” TSNN, May 4, 2020. Many hospitality workers reevaluated their career paths and work-life balance as they braved the pandemic—since then, these labor pools have shed their concierge badges and room service trolleys for jobs that offer more flexibility or higher pay, such as retail, e-commerce, or warehousing.

Hotels are now battling to restore their staff complement to pre-pandemic levels. A recent survey of 200 hotels conducted by the American Hotel & Lodging Association (AHLA) revealed that 87 percent of hotels in the United States do not have enough staff, and 36 percent of the respondents cited severe staff shortages. For 43 percent of hotels, housekeeping roles were singled out as being the most seriously understaffed. AHLA points out that similar staff shortages extend to hotels across the United States as employment in the hotel industry decreased by almost 400,000 jobs between February 2020 and August 2022, with more than 115,000 job openings yet unfilled. 2 “87% of surveyed hotels report staffing shortages,” American Hotel & Lodging Association, October 3, 2022.

Nevertheless, travelers are returning in full force , leaving hotels with no choice but to operate at pre-pandemic occupancy with fewer staff members. The staff shortage may provide an opportunity for hotels to reframe the problem, and think creatively about roles and staffing.

This article highlights the value of adopting a flexible and agile staffing model that aligns with dynamic demand. This approach is marked by three innovations that could improve operational effectiveness and employee job satisfaction, without compromising service quality.

While the article presents success stories and positive outcomes as a result of implementing these innovations, it comes with a caveat that staffing remains a complex issue and the human element should not be glossed over. In a time of staff shortages, employee satisfaction (and therefore retention) is more important than ever.

Would you like to learn more about our Travel, Logistics & Infrastructure Practice ?

Innovation 1: using standardized, activity-based metrics to forecast frontline coverage needs.

Many hotels and resorts base their staffing on average weekly occupancy. This does not, however, reflect real need, as occupancy often fluctuates from day to day and week to week. And averages, by nature, flatten out peaks and troughs.

Take the example of a golf resort: When comparing average occupancy to actual occupancy, it is clear that weekly average numbers do not adequately reflect peak days or account for fluctuations day to day or week to week (Exhibit 1).

One solution could be to expand overall occupancy metrics to include specific measurements, like number of check-ins and check-outs, or number of tables seated at the hotel restaurant. Leveraging these metrics to match staffing to daily need (or even hourly need) enables hotels to define a standard set of productivity metrics for each type of role, which can be applied consistently as demand fluctuates.

A hotel could, for example, optimize staffing by assigning one room attendant for every 15 check-outs. Cleaning and laundry could also be scheduled to serve only the forecast number of check-outs per day. Where management ownership is shared across properties, further coverage can be achieved by standardizing activity-based metrics across all properties.

One hotel shifted from using weekly averages to staffing according to peaks in occupancy. By scheduling an additional front-desk employee for hours with high check-out volumes, this innovation reduced the total labor hours needed by about 10 percent. This also created better work-life balance for front-desk staff. One front-desk employee had previously left the industry to meet her childcare needs. She later returned to her position at the hotel because she could now work the new part-time shift during peak check-out periods. This freed up time for her to complete her work day, and still be home by the time her children returned from school.

Innovation 2: Redesigning roles to combine jobs

Traditional hotel staffing involves distinct roles with clear divisions between managers and frontline employees. And each discipline—such as housekeeping, front-desk, and maintenance—has separate promotion paths.

To build resilience in times of staff shortages, hotels could redesign roles so that fewer people are needed to perform the same number of tasks. This could involve combining similar roles, or cross-training staff so that they can switch roles.

For instance, when combining roles, housekeeping management could be combined with front-desk management to form a single set of duties. Hotels could also introduce a player-coach model where one role involves supervising and performing work, such as a housekeeping supervisor who manages a team and cleans rooms.

Staff can also cover multiple roles as needed. Night-shift roles could be transformed by combining low-touch housekeeping duties with front-desk coverage during quieter times.

Redesigned roles could potentially improve employee satisfaction by empowering staff to explore new career paths within the hotel’s operations. Combined roles build skills across disciplines—for example, supporting a housekeeper to train and become proficient in some maintenance areas, or a front-desk associate to build managerial skills.

How to ‘ACE’ hospitality recruitment

Innovation 3: creating job networks across properties.

Where management or ownership is shared across properties, roles may be staffed to cover a network of sites, rather than individual hotels—especially where a hotel group may already have centralized administration for functions such as legal, accounting, and human resources.

This approach could be effective for various roles including office support, frontline staff, specialized positions, and management. In specialized roles such as maintenance, security, or events planning, a single person covering multiple properties can create value as needed. Activities staff, for instance for kids’ clubs, could also be shared. Frontline roles could be networked across properties, without sacrificing customer service. For example, a concierge or front-desk employee could alternate shifts between two nearby locations, or two different types of properties with different needs. A resort may need check-out staff later in the day whereas a hotel that caters to business travelers would need more staff in the mornings. Managers could be pooled to lead two smaller teams at two properties, instead of being focused on one.

Combining innovations to elevate operations

Though each intervention could alleviate some of the post-pandemic staff shortage issues, a combination of all three innovations could bring about a considerable reduction in weekly staff hours for a hotel property.

To illustrate, at one resort, weekly hours could be reduced by up to 18 percent by applying these three staffing innovations, specifically to front-desk and housekeeping roles. In this instance, using hourly demand to plan for staff coverage could have the greatest impact (Exhibit 2).

In many cases, employee engagement and retention have increased at hotels where all three measures have been adopted. For example, a property group under shared ownership adopted all three measures during the past two years which led to new ways for employees to grow and develop. A housekeeper who never imagined himself in a managerial role is now a shift supervisor, and employees who learned English while in back-of-house roles have embarked on training to pick up new front-of-house shifts.

These successes bode well for understaffed hotels, as McKinsey’s 2020 Employee Experience survey shows that employees who report having a positive experience at work are 16 times more engaged, and are eight times more likely to remain with their employer, than employees who report a negative experience.

Accordingly, hotel owners could make efforts to engage employees when it comes to staffing innovation by exploring, testing, and experimenting to find what works best for their employees as well as for their business needs and operating environment.

While these three innovations, alone or in combination, can lead to operational improvements, they may be easier to implement at some types of hotels than others. For instance, resorts may find it easier to provide employees with new career paths, cross-train staff, or combine similar roles. Hotel-chain operators may find it easier to share roles across locations. Many smaller, limited-service hotels have already implemented job sharing, so this particular innovation may not offer much value. Hotel owners may need to assess what would likely work best for them and their particular business model and context.

As hotel occupancy continues to recover post-pandemic, hotels have the opportunity to think innovatively about staffing. By adopting a more flexible staffing model based on dynamic demand, hotels can deliver pre-pandemic levels of service even if they are short staffed. Of course, the key to implementing any staffing innovation successfully is to keep an eye on employee engagement, and ensure that any change is good for people, and the business.

Ryan Mann is a partner in McKinsey’s Chicago office, Esteban Ramirez is a manager of client capabilities in the Dallas office, and Matthew Straus is an associate partner in the Carolinas office.

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Utah man declined $100K offer to travel to Congo on ‘security job’ that was covert coup attempt

Daniel Gonzalez poses for a photograph Friday, May 24, 2024, in Magna, Utah. Gonzalez, the friend of a 21-year-old from Utah arrested in Congo this week for his alleged involvement in his father’s failed effort to overthrow the government in Kinshasa, said he had turned down a six-figure offer to come on the trip as part of the family’s security detail. (AP Photo/Rick Bowmer)

Christian Malanga, president of the United Congolese Party, attends seminars discussing Africa’s future in the global economy at the Spencer Fox Eccles Business building at the University of Utah on Oct. 20, 2014 in Salt Lake City, Utah. Malanga, the alleged leader, was killed Sunday, May 19, 2024 after resisting arrest, the Congolese army said. (Scott G Winterton/The Deseret News via AP)

This undated photo provided by Miranda Thompson, shows her stepson Tyler Thompson, 21, of West Jordan, Utah, who has been identified as one of the Americans reportedly involved in a foiled coup plot in Kinshasa, Democratic Republic of Congo. (Miranda Thompson via AP)

Congolese security forces secure the streets of Kinshasa, Democratic Republic of Congo, on Sunday May 19, 2024, after Congo’s army said it has “foiled a coup” and arrested the perpetrators, including several foreigners, following a shootout between armed men in military uniform and guards of a close ally of Congo’s president that left three people dead in the capital, Kinshasa. (AP Photo/Samy Ntumba Shambuyi)

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SALT LAKE CITY (AP) — The friend of a prominent Congolese opposition leader’s son said he turned down a six-figure offer to travel there from the U.S. as part of the family’s security detail in what turned out to be a failed coup attempt.

Marcel Malanga, the 21-year-old son of eccentric coup leader Christian Malanga, was detained by Congolese forces Sunday morning, along with a former classmate from their hometown of West Jordan, Utah, after his father was killed in a shootout while resisting arrest. His high school football teammate, Tyler Thompson , 21, was one of two other Americans arrested after an ill-fated attack on the presidential palace in Kinshasa.

Six people were dead and dozens arrested, including the three Americans, following that attack and another on the residence of a close ally of President Felix Tshisekedi , the Congolese army spokesperson, Brig. Gen. Sylvain Ekenge, said.

Daniel Gonzalez, a former teammate of the two Utah residents caught up in the foiled coup, told The Associated Press that Marcel had offered him $50,000 to $100,000 to spend four months in Congo as a security guard for his politician father. The 22-year-old FedEx worker strongly considered it, but said it lacked concrete details. He ultimately declined so he could spend the summer with his girlfriend.

“I feel really sad for Tyler and Marcel but, at the end of the day, I can just be grateful that I didn’t go because I would be stuck in the same scary situation,” Gonzalez said.

Marcel’s lucrative offer to Gonzalez sheds light on how he might have enticed Thompson to come along on what his stepmother, Miranda, said was supposed to be a vacation.

It was one of many propositions the coup leader’s American son made to former football teammates in what many described as a desperate effort to bring someone with him to Congo. He pitched the trip to some as a family vacation and still to others as a service trip to build wells in drought-stricken communities.

Although it’s unclear whether Thompson was offered money, multiple teammates told the AP that he had alluded to such incentives, telling one friend that the trip could be a “big financial opportunity.”

Thompson’s family insists he’s a political pawn who was dragged into an international conflict under false pretenses. They’ve had no direct communication with their son since the coup and are worried for his safety, his stepmother said.

Marcel’s mother, Brittney Sawyer, said her son is innocent and had followed his father.

Christian Malanga, the slain leader of the Congolese opposition political party, considered himself president of a shadow government in exile, which he called the “New Zaire.” He described himself on his website as a refugee who settled in Salt Lake City with his family in the 1990s, pursuing business opportunities in gold mining and used car sales before eventually moving back to Congo to fight for political reforms.

Congolese security forces secure the streets of Kinshasa, Democratic Republic of Congo, on Sunday May 19, 2024. (AP Photo/Samy Ntumba Shambuyi)

While campaigning for the Congolese Parliament, he claimed he was jailed and endured torturous beatings. He later published a manifesto detailing plans to reform Congo’s security services and described his movement as an effort to organize fellow emigres against the “current Congolese dictatorship government regime.”

“Marcel was pretty secretive about his dad. He didn’t even know him well until he spent last summer in Africa,” Gonzalez said. “There’s no way Marcel had any idea what he’d be getting us into or he never would’ve offered. He’s one of the best friends a person could have.”

In the early hours Sunday, Christian Malanga began livestreaming video on social media from inside the palace. He is seen with his armed son, who hastily pulls a neck gaiter over his face, looking around wide-eyed. Congo officials have not commented on how the attackers were able to get inside.

Gonzalez, of Herriman, Utah, said he had communicated with Marcel about the financial offer over Snapchat, in messages that have since disappeared, in the months leading up to the coup attempt. He was shocked to learn how the trip played out.

Marcel had told Gonzalez that his father was letting him hire a friend so he would have company during his summer abroad. He seemed excited to be able to offer such a substantial amount of money to a close friend who needed it, Gonzalez explained.

The Malangas had promised on-the-job training, full coverage of travel expenses and the chance to explore a new part of the world while making an income, he said. Marcel insisted repeatedly that it was safe, but didn’t share details about his father’s background.

Neither Gonzalez nor his mother thought the trip would be unsafe, he said, despite the U.S. State Department strongly discouraging travel to Congo — but he turned it down when his girlfriend asked him not to leave for four months.

He later saw private Snapchat videos filmed by Marcel that showed Thompson looking frightened as armed Congolese soldiers surrounded their vehicle. In Gonzalez’s final Snapchat exchange with his friend before their capture, he asked whether Thompson was OK and urged them to stay safe.

Marcel assured him that they were.

Other former football teammates, including Luke Barbee and Jaden Lalor, had heard different pitches about the trip and wondered why Marcel seemed so desperate to bring someone along. Neither could fathom their friends’ possible involvement in a violent attack.

“I consider Marcel a brother to me and Tyler a friend, and I truly believe Marcel’s father must have pressured them for his own wants,” Lalor said. “I just want them back safely.”

United Airlines is still hiring, but it's not adding workers as fast as it did the last 2 years

United Airlines expects to hire nearly 10,000 workers this year as U.S. air travel continues to grow

United Airlines officials say they expect to hire nearly 10,000 workers this year as U.S. air travel continues to grow, but the pace of hiring will be slower than in the previous two years partly because of delays in getting new planes from Boeing.

The airline will resume hiring pilots in July after it canceled pilot classes for May and June, Kate Gebo, United’s executive vice president of human resources, said Tuesday.

United discussed its hiring plans on the day that the government reported that U.S. job openings fell in April to the lowest level since 2021. The job market remains strong, however, despite high interest rates and signs that the economy is slowing.

Boeing has slowed production and deliveries of new planes since a door plug blew out of a Boeing 737 Max 9 during an Alaska Airlines flight in January, leaving United and other carriers with fewer new jets than they expected.

Gebo said United would have hired another 3,000 to 5,000 people this year if it had received all the Boeing jets it expected. The airline said it hired 16,000 people last year.

Gebo said the Chicago-based airline has received 260,000 job applications this year, including more than 40,000 applications for 300 internships.

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United officials said they expect to hire 2,300 people this year in Chicago, 1,500 around its hub in Newark, New Jersey, about 1,300 in San Francisco and 900 in Houston.

The company did not immediately give a figure for how many people will leave the airline. Gebo said most of the 10,000 new jobs represent growth at the airline, but an undisclosed number will offset attrition, which she said is 5% to 7% in a normal year.

United officials said it needs the extra staffing to keep up with travel demand.

So far this year, the number of travelers at U.S. airport checkpoints is up about 6% compared with last year, according to Transportation Security Administration figures . The TSA recorded a single-day record on the Friday before Memorial Day and expects that mark to be broken several times over the summer.

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