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Law enforcement 2.0: How to build your virtual police department

An effective partnership with your community today means an awareness and a unique media presence.

By Lt. Rhonda Leipelt Redwood City, Calif. Police Department

Every police agency is beginning to recognize the unique challenge we all face in this era of Law Enforcement 2.0. The challenge is how to identify and engage our “community” in an ever-changing age of social media and modern technology advancements.

In early 2012, the Redwood City Police Department took this challenge head on and made a conscious decision to implement a new policing model that enhances proven community policing techniques by expanding their reach through the innovative use of technology and social media.

Social media technology + community policing = Social policing

“Social Policing” is the Redwood City Police Department’s “Community-Centric” approach to building an effective partnership with our community and it includes a structured approach to building our unique social media presence.

The 1989 movie, Field of Dreams, said it best, “If you build it, they will come...”, yet building a consistent “presence,” “voice,” “brand” or “identity” across many platforms can be tricky—if not completely overwhelming if you do not take the time to develop a comprehensive plan.

How did we begin? The details of which platforms to implement or who should manage them are not nearly as important as embracing the concept that your agency has to have a plan for managing your virtual police department—where every component of your physical agency can be mirrored in the virtual setting.

In your virtual PD, you have to prepare to manage your community policing presence along with an emergency alert system, investigative leads and public information assistance requests, criminal monitoring and data mining and now youth services including anti-bullying social media components.

It is a dangerous plan to enter social media only to engage the public socially and not assume your community will expect full-service in all areas of your virtual police department.

The most dangerous assumption being made in law enforcement is that social media is “trendy” and just another mechanism for community policing and feel-good stories about your staff. Absolutely, that is one component of social media and I would argue that this is exactly how you start to build your virtual “community.”

However, once you have established your presence, you have to prepare your organization to be ready to address the other disciplines of your virtual police department that include the following:

Community Policing This component is the foundation for all of our social media platforms and we operate under the belief that we are the official information source for all activity related to our police department and our “brand.” Two-way communication with our residents is the cornerstone of our social policing model and it allows our department to incorporate the community’s point of view in order to create a sustainable, balanced and interactive model for enhanced police services.

Emergency Alert This component recognizes that delivering timely and accurate information to keep residents informed is a department priority.

However, social media is a two-way street and if we push out information, we have to prepare for police calls or emergency information being pushed back on to our social media sites.

Yes, we have received a “shot fired” message via Twitter and suspicious person reports on Facebook. Additionally, in a geographic region known for earthquakes, we believe we have a duty to study how Twitter is being used for emergency services in catastrophic events across the world and a plan to use them.

Investigations This component involves utilizing social media outlets to request the public’s assistance for active investigations. What cases, information, and images are released? How long are they posted? Who monitors the responses? How do we document it? Who makes publishing decisions—PIO, Investigations, Social Media Team?

The rewards completely justify the use. We located an “at-risk” elderly missing person after eight hours of conventional searching in less than 13 minutes after a Twitter Alert was published.

We also identified and located a serial armed robber wanted in multiple jurisdictions in less than 24 hours after publishing video of the suspect on Facebook.

Criminal Activity and Data Mining This component deals with the obvious criminal threats and criminal activity now displayed in the virtual setting.

Training and familiarity with social media platforms is not only a issue in field services, but also begs the question of who is monitoring the open source data swirling in the cloud above your jurisdiction about your officers, operations, and brand?

We openly troll our platforms for key words, jurisdiction issues, brand tags and other search criteria for specific events in order to develop operational plans.

We have located fake accounts made for our political residents, threats to President Obama during his presidential campaign stop in Redwood City and Occupy activity during Mitt Romney’s visit.

Youth Services Quite frankly, this is a new component that our team recently identified to address our tech-savvy juveniles who bully online, post and share inappropriate images, and now operate in a digital age that is completely foreign to our officers and our adult community.

We have an obligation to close both the generation and service gaps by structuring youth services to include a significant understanding of social media at all levels.

The Redwood City Police Department has recognized that technology has redefined the definition of “Community” beyond fixed geographic boundaries and is now only limited by our citizen’s willingness to engage with us in person and in the virtual Redwood City community.

We are actively engaging our residents through our Social Policing strategy and we are constantly looking for new ways to collaborate in order to provide more effective community-police partnerships focused on enhancing the level of service we can provide.

This innovative model of “community-centric” policing utilizes emerging technologies and social media to serve our residents as effectively as possible because we believe that it is our duty as a trusted provider of municipal government services, to never forget who our customers are—the citizens of Redwood City.

If you have any questions about building your department’s social media presence, email Lt. Leipelt.

ASU Police Department

The ASU Police Department building is home to an full-service, 24-hour police department that provides police services for the Tempe campus. ASU police officers are state certified and have the same powers as any police officer in the State of Arizona.

The police department is responsible for and has agency jurisdiction for law enforcement matters occurring on property that is under the control of the Arizona Board of Regents and on the Tempe campus of ASU.

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ASU has a reputation for excellence and is  repeatedly ranked No. 1 . U.S. News & World Report ranks 82 ASU degree programs as top 25 in the nation, with 37 of those in the top 10. Backed by these rankings, the degree you earn from ASU will have the power to take you wherever you want to go in life.

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ASU offers multiple campuses and locations, each with its own size and feel, so you can find the learning environment that fits you best. Study on our beautiful campuses in a city with numerous opportunities for internships and industry partnerships — opportunities that don’t exist in smaller cities.

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Hudson Police Virtual Tour

Hudson Police with the assistance of HCTV staff have created a virtual tour of the Hudson Police Department

To view our Virtual Tour Click here

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Take a virtual tour of Plano’s new northwest police substation

Covid-19 concerns prevented the city from having a traditional open house but you can take a tour from the comfort of your home..

By Teri Webster

6:00 AM on Jun 24, 2020 CDT

The Plano Police Department’s new Northwest Substation has opened but instead of a traditional open house, a virtual tour of the building has been made available.

The new substation at 4640 McDermott Road (the corner of McDermott and Robinson roads) opened last week. However, COVID-19 concerns prevented the police department from having a traditional open house. As an alternative, the police department partnered with Plano TV to create a virtual tour of the substation.

Related: Here is the latest COVID information for Plano

The 23,172 square-ft. building was built to improve services for a growing northwest section of the city, according to an announcement from the department . The substation will provide closer access for residents reporting crimes, obtaining copies of reports and other police services.

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A total of 105 Plano police personnel — sworn and civilian — will work out of the new facility. The building features officer workspaces, a briefing room, a classroom and an evidence room. There is also a community room for public use.

The project was part of a 2017 Bond Election for public safety.

Teri Webster , Special Contributor . Teri Webster is a freelancer covering Plano for The Dallas Morning News. She has worked as a staff writer and freelancer for several area news outlets and is a regular contributor to Fort Worth Weekly. Email story tips to [email protected].

Tracker Products

Evidence Management: Omaha Police Department Virtual Tour – Part 1

May 15, 2020

Featuring Ben Townsend CEO of Tracker Products, and special guest, Staci Witkowski of the Omaha Police Department

In this webinar , we took a look at the evidence room at Omaha’s PD and interviewed Staci Witkowski; who led one of the most thorough clean up projects we have ever seen. We learn what took her to this project, what she saw when she first stepped in, and what she did to make it one of the best operations out there. The Omaha PD is a large organization with 600+ officers and hundreds of thousands of pieces of active evidence. They average 60k new pieces of evidence every year. Let’s get started… 

Ben opened the webinar by saying, “I’ve been thinking about doing this for a long time with Staci; getting her on the line and running through the Omaha Police Department’s evidence room. It’s always cool to see the vantage point of a much larger operation. To me, the difference between a small and a large operation is just the numbers. It’s the same stuff. It’s the same things you’re dealing with. They just deal with it on a much larger scale.

The Omaha police department became clients of ours about eight years ago. Staci, when did you come into the evidence room? How long ago was that?” 

She responded, “I first started back in 2012 -13 when we started to transition over to Tracker and then I went back out to uniform patrol for a year, and then came back in 2014 so basically since 2014.” 

Ben said, “My introduction to the Omaha Police Department would have gone back about eight years ago. And, what I’m going to love to show off here today, is the transition from where they were, to where they are right now. As we get into some of the particulars, go through some of the screenshots, and Staci starts to tell her story, you’re going to see a major overhaul. Where they’re at today is a very different place than where they were at eight years ago. Staci, maybe give us your background with the Omaha PD. Just tell us some things about you before we get into your evidence room.” 

She responded, “I’m Lieutenant Staci Witkowski with the Omaha Police Department. I’ve been an officer for 26 years. My first 20 years I worked the street; working uniform patrol in various parts of Omaha. Did a short, two-year Detective Bureau with the sexual assault unit. And then the last six years I’ve been assigned full time down to our evidence property. 

So, I initially came in, like Ben said, about eight years ago and started working on transitioning over to an actual computer system. We were completely paper. Everything was in triplicate. We had about 10 or 12, four-drawer filing cabinets; full of hard copy reports that we’d have to go through to find out where something was located, and then have to go and figure out which room it was actually located in. These are some pictures from the late eighties, early nineties of the cleaned up property room that became overrun. 

When they ran out of space, they just would say, Hey, we are going to claim this storage room on whatever floor of the police department and now we’re just going to start putting our shelves in there. You can see some of the bottom pictures, there’s old shelving that has just stuff kind of set in on it [and in front of it]; that’s what it used to be. 

RELATED: THE DES MOINES PD VIRTUAL EVIDENCE ROOM TOUR

When they ran out of room, they just would claim another coat closet, empty office, a storage room in the garage. There were 14 different areas, throughout the department, where they had things stored. When Ben came to us – we started to computerize – we realized, Wow, we have a lot of items. Why do we have so many items? And it came down to… we didn’t dispose! The civilians, at the time, were the ones running the evidence property unit and they don’t have the authority to destroy anything without an officer giving approval and doing a report. They didn’t know to say, Hey, can you research any of this and can we get rid of some of this stuff?  

So, we had two jobs that we really had to do. One: becoming computerized with the help of Tracker’ SAFE ; getting everything barcoded… 

At the same time, we were creating a new high-density storage area, with shelves and different rooms, that we housed different things in. Our building, that’s downtown, we used to have a firing range inside in our basement. They did away with that, gutted it, did all the lead abatement, and then created a high-density storage system for us; which is now our main evidence [area]. And we’ll get into some pictures of that later. 

But, it was all going on at the same time. So, you have loads of stuff, that technically you don’t really want to move into the new facility because it should be destroyed. At the same time, you have to tag everything to ensure that you actually have the items that you think you have. It was a pretty big, daunting task and it’s taken several years to get all of those 14 plus rooms gone through to get them down into the rooms that we have now. 

We have a separate drug room, a separate gun room, a room that just has safety deposit boxes for our money. We have a room that holds nothing except homicide evidence. We have a room that has homicide and sexual assault evidence only. We have a walk-in refrigerator, a walk-in freezer. We have an offsite impound lot. We have a garage for larger items that we typically wouldn’t store down in our evidence property. And then we also have just our main evidence area that has everything else.

I’d say that we are 98% barcoded. But, everything else we have gone through and physically touched the tag to identify it and put it into the computer. It was, like I said, a very large task, but we’ve gotten it done. SAFE has definitely made it easier to do. 

When I was talking about the disposals … that is really key to maintaining an evidence unit. Omaha police intakes 5,500 to 6,500 items a month. So, basically 71 or 72,000 items a year. You’ve gotta be able to dispose of items, where you can, or release it back to the owners. Otherwise, you won’t have any space.” 

Ben asked, “How did you wind up in the evidence room, after 20 years on the road?” 

Staci said, “Our police chief, at the time, knew that I was looking for a change. I had already done the sexual assault unit, and it just really wasn’t my cup of tea. So, he was like, Hey, I’ve got this project; I know you like projects. And I was like… this is something I want to be a part of. So, that’s kind of how I got brought into running the evidence property unit.” 

RELATED: APPLE VALLEY POLICE DEPARTMENT: FROM AN ARCHAIC EVIDENCE TRACKING SYSTEM, TO STATE-OF-THE-ART

Ben asked, “What do you remember when you walked into the evidence room for the first time? What went through your mind when you saw it?” 

Staci responded, by saying, “ Oh my God … it was horrible. Horrible. I’m like, How do you find anything in this chaos? Everywhere you looked… every nook and cranny, it seemed like something was jammed in there. “We actually had 17 refrigerator freezers. It was just crazy. Crazy.” 

Ben shared his first impression by saying, “I remember the very first time I went down to the basement; I walked in the door and there are five people sitting in the intake area. And, over in the corner, there were these huge stacks of documents. I asked, What are those? And that’s when I learned… what they would do every day – all day long – the officers would fill those out, put them at the back end of the stack down at the bottom, and every day the people in the evidence intake, would grab what was on the top of the stack – it’s probably weeks old at that point – and they would enter it into your old mainframe system. And I asked the question, Do they do anything other than that? And the answer was, We don’t have time to do anything more than just enter it into the system. So, my thought was like, Well, that’s got to change! ” 

To see how Staci helped to fix the Omaha Police Department’s evidence management challenges – with the help of Tracker Product’s SAFE software – check out “Webinar 5: Omaha Police Department Virtual Tour – Part 2!” 

Tracker Products and The Evidence Management Institute want to give you something productive to think about during this time of uncertainty. This is the fifth, of twelve, in a series of free evidence management training and panel discussions. Watch and comment on the recordings here , or – to get in on the discussion – join the Evidence Management Community Forum .

Tracker Product’s SAFE evidence tracking software is more than just barcodes and inventory control, it’s end-to-end chain of custody software for physical and digital evidence, resolving each of the critical issues facing evidence management today. To learn more about Tracker Products, CLICK HERE .

Or, if you’re interested in Evidence Management Training from our partner company, VISIT EMI HERE . 

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Pentagon Police Host Virtual Tour for Elementary Students

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The Pentagon Police pride themselves on protecting those who protect our nation. Now, during the pandemic, they're also reaching out to those who are the future of our nation. 

On Oct. 7, Pentagon Police Officer Christopher Nation led students from Hugh Mercer Elementary School in Fredericksburg, Virginia, on a virtual tour of the Pentagon reservation.

For Nation, he has a personal relationship with the school and it was a way to help students adversely affected by the pandemic and give back to the community. In the spring, Nation and some colleagues helped the school raise money to continue funding a food truck hired to feed children whose families were struggling over the summer months. 

"This was a great opportunity for our police officers to connect with schoolchildren and their community and show them what we do here," PFPA Acting Director Daniel Walsh said. "I am really proud of the job our officers do in keeping the Pentagon safe."

They've really been through a lot because of the pandemic ... Seeing smiles on their face, seeing them laugh — that makes it all worthwhile." Pentagon Police Officer Christopher Nation

The tour was a hit for everyone. For the teachers, it was a way to liven and enrich their students' education at a time when onsite classroom learning has been halted because of COVID-19. For the students, it was a chance to learn about the nation's preeminent military command center.

But most of all, for the first-graders in attendance via Zoom, it was a chance to see the Pentagon Police K-9s — or at least one K-9, Reisja, a 9-year-old Belgian Malinois — in action.

"The kids all love the dogs, and that's why they're part of the tour," Nation said. "We want it to be fun, memorable and educational. At a time of crisis like this, we all need to do our part and lend a hand."

The virtual tour was the latest in a series that Hugh Mercer Elementary has conducted in lieu of onsite field trips since those are no longer allowed because of COVID-19.

"We've had a realtor, a dental hygienist, a rock band and, now, Officer Nation and the Pentagon Police," Jodi Ehlen, a first-grade teacher at the school, said. "Especially with everything that's going on today, we think it's important that our kids get to see a positive view of the police."

Officer Nation Zoomed in via iPad, while more than 170 students watched the virtual tour, which highlighted the public outdoor areas because photography is not allowed in most areas of the Pentagon. 

The virtual tour began at the Pentagon Memorial and included the Pentagon Metro and bus terminal, which are used by thousands of commuters each day. Then, they got to see the Pentagon parade field, which overlooks the U.S. Capitol, the Jefferson Memorial and the Washington Monument and offered a spectacular and majestic view for the Zoomed-in students. The kids were even interested to hear there's a McDonald's inside the building! 

When the virtual tour ended, Officer Nation, K-9 Cpl. Keith Wilson and Sgt. William Kraft took questions from the students.

Not surprisingly, most of the questions concerned the dogs: "What do you do if they run away?" one first-grader earnestly asked. The officer's answer: "We make sure the K-9s are well-trained so they don't run away!"

"We enjoyed doing this, and I think it went well," Nation said of the tour, which lasted a little more than an hour. "The kids learned something, and they seemed to have a good time."

"They've really been through a lot because of the pandemic," he added. "They don't understand what's going on. Seeing smiles on their face, seeing them laugh — that makes it all worthwhile."

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Virtual Reality technology front and center in new Danville Police and Community Training Center

D ANVILLE, Ill. (WCIA) — It’s always important for police to prepare for potentially dangerous situations. Now, officers at the Danville Police Department are sharpening their skills even more with the help of new technology.

The new Danville Police and Community Training Center is open and equipped with all the bells and whistles to ensure officers are ready for anything.

“The better we’re trained, the better we are gonna be able to serve our community,” Chief Chris Yates said.

Now, the training center is the perfect place to reach those goals. It’s a facility with a 54-seat classroom complete with two big TV screens, a break room with a kitchen, locker rooms for the officers and a virtual reality room to enhance skills in a new way.

“It’s going to help the community, it’s going to provide a better service to our public,” Yates said. “I think it’s going to help improve the quality of life for our citizens.”

The classroom setting allows trainees to gather and go through presentations, no matter what department they’re from. Other agencies in the area can train there too.

“We can all become in sync and understand each other’s tactics as well as understand new training concepts we can carry on,” he explained.

Then, down the hall from the classroom, officers refresh their skills in the Scott Bennett training room. The late senator helped them secure the $1 million grant bringing the center to life this spring.

The virtual reality technology lets them run through various scenarios.

“Then we can critique it afterward with the officer and the way they performed meets the standard for the police department,” Yates said.

At the end of the day, he wants to make sure the department is ready for anything.

“Gives them a little more confidence when they’re out on the street and they’re dealing with a topic,” he said.

Then, the officer can think back to the VR training, and remember how they handled similar situations before.

Yates wants it to serve as a venue for other groups too. The Citizen Police Academy can meet there as well. It can also be a place for community safety classes or meetings.

For the latest news, weather, sports, and streaming video, head to MyWabashValley.com.

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Elektrostal , Moscow Oblast, Russia

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