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Holland America Line redesigns agent portal on GoHAL.com

Post date: Jan 9 2017

Date: Jan 9 2017

By: Travelweek Group

SEATTLE — Holland America Line is making it easier for travel professionals to become experts with the launch of its redesigned PartnerSHIPS web portal.

Exclusively for travel professionals, the new GoHAL.com is more user-friendly, allowing agents to book, plan, promote and learn how to successfully sell Holland America Line cruises and Land+Sea Journeys.

In addition to a navigation toolbar at the top with drop-down menus for each tab, users can scroll to the bottom of the homepage and find quick links to some of the more popular topics. There’s a larger toolbar featuring three primary areas on the site: POLAR Online, Promo Toolkit and Holland America Line Academy. Agents also can see upcoming events, read the latest e-Newsletter and meet their business development manager on the homepage.

Under the navigation toolbar at the top, the ‘Learn’ section features Holland America Line Academy and the Specialist Training Courses that were launched earlier this year, as well as POLAR Online booking tips, FAQs and upcoming events such as seminars, conferences and familiarization trips.

In the ‘Plan’ tab, agents can find all of the collateral they need to plan cruises for their clients including eBrochures, product announcements, a deck plan reference guide, cruise finder, sailing schedule, AFAR Destination Guides and information about life on board, Land+Sea Journeys, Journeys Ashore, family cruising and cruising with children.

The ‘Promote’ tab features a message from Eva Jenner, vice president of sales, and the latest promotions, as well as templates to create customized advertising and marketing materials such as flyers, banner ads and emails. Site visitors also have access to the company’s extensive image library so they can use vivid imagery to promote the cruises.

Travel professionals will find additional access to the POLAR Online booking engine in the ‘Book’ tab. Important information about visas and passports, cancellation policies, groups, gift orders, the air program, check-in and Travel Professional Appreciation Fares also are located in this area.

Additional features at GoHAL.com include a ‘Chat with Us’ button that enables travel professionals to communicate online in real time with Holland America Line’s reservations team.

“We sent out a survey to our travel partners earlier this year asking how we can help them grow their business, and one of the top answers was to develop an easy-to-navigate travel professional portal that puts everything at their fingertips,” said Jenner. “We listened to our travel partners, and I am thrilled to announce that the new portal — GoHAL.com — is finally here.”

Tags: Holland America Line

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Princess Cruises Travel Agent Resources

Princess Cruises, a Carnival Corp. brand, is an upscale cruise line that focuses on relaxed cruise vacations and destination-rich itineraries. The line has 15 ships (16 as of 2024), ranging in size from 2,000 passengers to 3,660 (4,300 as of 2024). All ships are equipped with a high-tech system called OceanMedallion, which replaces key cards with token-sized discs that can be used to open doors, pay for drinks and retail purchases, and more.

Destinations Visited Princess Cruises sails all over the world with itineraries visiting ports in Asia, Alaska, the Caribbean, Europe, Canada & New England, Hawaii, Mexico, Central America & the Panama Canal, Tahiti and the South Pacific, Australia and New Zealand. The line also offers cruises that pass through the Antarctic and sails at least one World Cruise a year.

Princess Travel Agent Login

The Princess Cruises travel agent portal, or Princess OneSource, provides a comprehensive suite of tools and resources to help travel advisors learn about and sell Princess Cruises.

Among the tools travel advisors can find on Princess’ OneSource are:

• Princess’ Polar Online booking platform
• 24/7 library of marketing materials, including customizable flyers and digital ads, logos, photos and videos
• Princess Cruises travel agent training academy
• The most current travel advisor cruise rates
• Flight booking tool
• Weekly newsletter
• Detailed sales reports that help identify market opportunities, seasonal patterns and emerging sales trends
• Online chat support

Travel advisors can also take advantage of Princess’ Partner Support system (via phone and email ), which provides support for things such as fare option and promotion combinability verification, status of refunds, commission inquiries, updating of bookings with new promotions, and assistance with OneSource, POLAR Online and new agency registrations questions.

Princess Cruises Travel Agent Education Program Travel advisors can learn more about Princess Cruises via the Princess Cruises training academy (called OneSource Academy), which can only be accessed via Princess Cruises’ agent portal, OneSource.

As advisors move through the Princess Academy, they rank higher and earn more rewards.

As an example, advisors who complete five courses in the Princess Cruises travel agent training program are considered First Officers. Those who complete 11 courses are Staff Captains; 18 courses earns a Captain designation; and 25 courses earns advisors Commodore status.

Status also earns advisors Continuing Education credits with The Travel Institute and the Association of Canadian Travel Agencies (ACTA), and CLIA credits toward an ACC or MCC.  For instance, reaching First Officer status earns advisors 2 CEUs with ACTA, while getting to Commodore status earns advisors 10 CEUs with the Travel Institute, 8 with ACTA, and 10 with CLIA.

Other perks that can be earned as advisors move through OneSource Academy include Princess Captain’s Circle benefits (gold for First Officer, Ruby for Staff Captain, Platinum for Captain, Elite for Commodore); a Commodore Marketing Kit; priority placement in Princess’ Travel Advisor Locator; and more.

Princess Cruises Travel Agent Rates & Fams Princess Cruises travel agent rates can be found on OneSource, but generally work like this: for every four deposited agency client bookings made within the last 365 days, the agency is eligible for one travel advisor bookings, up to a maximum of 50 travel advisor rate bookings within a 12 month period.

Princess also offers limited-time, special rate cruises on a seasonal basis, which agents can use for a balcony stateroom and pay only for taxes, fees and port expenses (as well as onboard expenditures and amenity bundle upgrades).

As for fams, Princess occasionally offers Seminar at Sea (discount rate/hosted) trips or hosts advisors on inaugurals. Both are invite-only. Interested advisors should contact their BDM to find out more. 

Princess Cruises Travel Agent Sales Reps In the Americas, Princess Cruises has 31 business development managers covering the United States and Canada, as well as five BDMs covering charters, incentives and national accounts.

Princess Cruises Travel Agent Marketing Assistance Travel advisors can find a plethora of marketing support on Princess’ OneSource travel agent portal, including access to customizable flyers, social media tools, digital logos, photos and videos and more.

Princess also offers a “generous” coop program and the line’s BDMs can set up individual agency training, as well as collaborate on marketing plans or offer design team assistance.

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US and Canadian Travel Advisors

We have exciting news! Holland America Line Academy has transitioned to a new location to provide you with an enhanced training experience and new Silver, Gold and Platinum reward levels. Agency Owners: You can now register travel advisors within your agency, track their progress and earn agency rewards.

Access Holland America Line Academy in Four Easy Steps

1. Click here to go to GoHAL.com or type "gohal.com" in your browser 2. Sign in to GoHAL.com using your POLAR Online credentials 3. Click the Holland America Line Academy graphic on the home page 4. Follow the prompts to register for Holland America Line Academy

After you have completed the one-time registration, every time you sign in to GoHAL.com, you will have easy access to your Holland America Line Academy dashboard without having to enter another user name or password. If you have already completed the new Core Courses and/or Specialist Courses, the courses may be transferred using the Transfer Tool on the new website.

International travel advisors click here .

Questions? Email [email protected]

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Gain access to the industry's best cruise booking tool. POLAR Online provides direct access to our in-house reservation System.

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Your Registration email address is where the initial User ID/Password for OneSource will be sent and would also be used if the FORGOT password feature is utilized. Manage your security! DO NOT share your User ID/Password with others in your office.

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