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Reach out to Oceania Cruises directly at (855) 335-2608

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Oceania executives email addresses

By cruisingsfun , February 25, 2022 in Oceania Cruises

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cruisingsfun

Hi everyone.I am on the March 19, 2022 Marina transatlantic cruise. Our first stop is Bermuda. Bermuda is requiring that everyone get a rapid PCR test 4 days before we sail and pay a $75 fee to approve our entrance. This will be in addition to the required PCR or antigen test to board the ship. Needless to say, our roll call people are really upset. We’d like to skip Bermuda with all this nonsense. Does anyone know the email addresses of Frank DelRio, Howard Sherman, or Bob Binder? Several of us want to contact them to express our dissatisfaction. People are spending hours on the phone with reps that can’t understand the rules and are getting conflicting information. Some are being told that is we don’t get Bermuda approval, we will not be able to board the ship. This in addition to about $600 for Bermuda even if we don’t want to get off the ship.  any help is appreciated.

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FWIW, I think Mr Binder has moved up or on. 

Maybe you're shooting too high. Isn't that type of think generally addressed by Carlos Ortega? Seems I've seen his name and email on multiple communications here in the last couple of years. 

59 minutes ago, cruisingsfun said: Hi everyone.I am on the March 19, 2022 Marina transatlantic cruise. Our first stop is Bermuda. Bermuda is requiring that everyone get a rapid PCR test 4 days before we sail and pay a $75 fee to approve our entrance. This will be in addition to the required PCR or antigen test to board the ship. Needless to say, our roll call people are really upset. We’d like to skip Bermuda with all this nonsense. Does anyone know the email addresses of Frank DelRio, Howard Sherman, or Bob Binder? Several of us want to contact them to express our dissatisfaction. People are spending hours on the phone with reps that can’t understand the rules and are getting conflicting information. Some are being told that is we don’t get Bermuda approval, we will not be able to board the ship. This in addition to about $600 for Bermuda even if we don’t want to get off the ship.  any help is appreciated.  

Thank  you for your effort to resolve this.

Unfortunately, no one important is going to answer you the best thing to do is go through whoever you booked with they have the clout..

Thank you Jancruz and Orv for your words of wisdom.

3 hours ago, cruisingsfun said: Hi everyone.I am on the March 19, 2022 Marina transatlantic cruise. Our first stop is Bermuda. Bermuda is requiring that everyone get a rapid PCR test 4 days before we sail and pay a $75 fee to approve our entrance. This will be in addition to the required PCR or antigen test to board the ship. Needless to say, our roll call people are really upset. We’d like to skip Bermuda with all this nonsense. Does anyone know the email addresses of Frank DelRio, Howard Sherman, or Bob Binder? Several of us want to contact them to express our dissatisfaction. People are spending hours on the phone with reps that can’t understand the rules and are getting conflicting information. Some are being told that is we don’t get Bermuda approval, we will not be able to board the ship. This in addition to about $600 for Bermuda even if we don’t want to get off the ship.  any help is appreciated.  

Effective March 7, 2022 Bermuda will add the option of an antigen test taken no more than  2 days before arrival. Also the PCR test option is not 4 days before you sail, but 4 days before arrival in Bermuda.

Further the Travel Authorization fee is being reduced from $75 to $40.

You can find the rules here:

https://www.gov.bm/applying-bermuda-travel-authorisation

One rub remains. The rules as written are structured for air  arrivals, not cruise arrivals. Bermuda realizes that and will be tweaking the rules to meet the needs of cruise passengers but that process hasn't yet been completed. Last year Bermuda negotiated with the cruise lines calling on Bermuda, primarily NCL and Crystal, and developed unique rules and procedures for each of them that reflected the realities of cruise schedules . 

Don't bother contacting anyone at Oceania right now because the rule development process is still in progress.  No one at Oceania,  or any other cruise line for that matter, knows what the exact rules will be . 

Sit tight, be patient and the cruise rules should be in place in early March.

32 minutes ago, njhorseman said: ... You can find the rules here: https://www.gov.bm/applying-bermuda-travel-authorisation ...  

If you scroll down that page and click on the link that asks "Are you a cruise passenger?" you will be taken to this page:  https://www.gov.bm/cruise-travel-authorisation

According to it, one is required to obtain a PCR test four days prior to embarkation, complete the Bermuda Travel Authorisation and get it approved before embarkation, as well as get the test done before arrival. This is what was pointed out by cruisingsfun, and is in addition to the test required by Oceania two days before embarkation.

I agree that at this point everything is still in flux, but due to the conflicting information on the Bermuda Web site and the variance in answers people have received from Oceania when asking for clarification, the answer is not simple.

If you have specific information that " Bermuda realizes that and will be tweaking the rules..." I'd like to read about what they are doing.  At this point, it just seems that we have no clear guidance as to what documentation will be required when we arrive at the embarkation point.

34 minutes ago, ExArkie said: If you scroll down that page and click on the link that asks "Are you a cruise passenger?" you will be taken to this page:  https://www.gov.bm/cruise-travel-authorisation   According to it, one is required to obtain a PCR test four days prior to embarkation, complete the Bermuda Travel Authorisation and get it approved before embarkation, as well as get the test done before arrival. This is what was pointed out by cruisingsfun, and is in addition to the test required by Oceania two days before embarkation.   I agree that at this point everything is still in flux, but due to the conflicting information on the Bermuda Web site and the variance in answers people have received from Oceania when asking for clarification, the answer is not simple.   If you have specific information that " Bermuda realizes that and will be tweaking the rules..." I'd like to read about what they are doing.  At this point, it just seems that we have no clear guidance as to what documentation will be required when we arrive at the embarkation point.

The reason I did not provide a link to the  cruise page is because it hasn't been updated to reflect the new rules.

The same thing happened last year. The rules are first developed for airline passengers and then the rules are tweaked after consultation with the cruise lines in order to have them makes sense for the scheduling of each individual cruise line. Last year the rules and procedures were different for Crystal than they were for NCL because NCL cruises from NY spent two full days at sea going o Bermuda while Crystal cruises from Boston and NY spent one full day at sea. Those differences meant that the testing schedules for the two cruise lines had to be different and Bermuda and the cruise lines worked out compromises that were acceptable to each of the parties.

Some NCL passengers have been in touch with Bermuda and were advised that the cruise rules were still being developed, as expected. The NCL passengers were advised to wait until at least March 7 for publication of the cruise rules.

I realize that everyone is anxious to see what the rules will be but I can only advise patience. Last year's testing program was far more difficult to administer than this year's will likely be and Bermuda wants cruise passengers to visit their country so the obstacles are not going to be formidable.

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• Saturday, June 8, 2024

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Frank a. del rio named president of oceania cruises.

Oceania Cruises has announced an executive leadership transition. Frank A. Del Rio, currently Chief Sales and Marketing Officer has been named President while Howard Sherman will continue as special advisor to the company.

Oceania Cruises , the world’s leading culinary- and destination-focused cruise line, announced the appointment of Frank A. Del Rio , current Chief Sales and Marketing Officer, as President of Oceania Cruises effective January 1, 2023, as part of its robust succession plan. Howard Sherman, current President and CEO, will remain with the cruise line’s parent company Norwegian Cruise Line Holdings Ltd. as a special advisor, ensuring a smooth transition.

Sherman is a long-standing company and cruise industry veteran who has served as President and CEO of Oceania Cruises since January 2022. During his tenure he led the post-pandemic resumption of cruise operations for the brand as well as oversaw the preparations for the introduction of Vista , the line’s first newbuild in nearly a decade.

“It has been my privilege to lead the world’s leading culinary- and destination focused cruise line and to work alongside the incredibly talented and passionate team at Oceania Cruises,” said Howard Sherman , President and Chief Executive Officer of Oceania Cruises. “I have worked closely with Frank over the past year and I am confident he is the ideal person to lead this storied brand in this next chapter.”

“I am incredibly excited to take the helm at Oceania Cruises, which is not only a world class organization in every aspect but is even more special to me as part of the founding team twenty years ago,” said Frank A. Del Rio . “I look forward to working closely with our partners worldwide to build on our incredibly strong position as we continue to evolve and innovate to deliver a best-in-class product for our loyal guests.”   

Del Rio, son of Frank J. Del Rio President and CEO of Norwegian Cruise Line Holdings Ltd., is an industry veteran, having started his career in the cruise industry in 2003 as one of the first employees at Oceania Cruises. In his current role as Chief Sales and Marketing Officer he leads all sales and marketing activities across the globe with teams based in the brand’s offices in Miami, Southampton, Sydney, and Sao Paulo. Del Rio rejoined the company in early 2022, marking a continuation of his 14-year tenure, which ran from 2003 through 2017. During his time at Oceania Cruises, Regent Seven Seas Cruises, and ultimately at Norwegian Cruise Line Holdings Ltd., Del Rio rose to the rank of Senior Vice President and led all aspects of Port and Destination Services along with Onboard Revenue.

Also read : First look at the better-than-new Oceania Riviera

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Oceania cruises relaunches personalized cruise vacation guide.

Cruise Vacation Guide to include a personalized welcome letter, pre-cruise information, reusable luggage tags and inserts. 

MIAMI , June 5, 2024 /PRNewswire/ --  Oceania Cruises , the world's leading culinary- and destination-focused cruise line, has announced the relaunch of its Cruise Vacation Guide, bringing travelers a personalized portfolio inclusive of pre-cruise information before setting sail.

Received by guests prior to embarkation, the newly relaunched Cruise Vacation Guide will include a personalized welcome letter from Oceania Cruises President, Frank A. Del Rio, a 'Welcome Aboard' booklet with general cruise information and a deck-by-deck guide per vessel, four reusable luggage tags and personalized luggage tag inserts that are customized with the guest's name, sail date, ship and stateroom and color coordinated based on booking category.

While previously guests received a shore excursion booklet in their pre-cruise documents mailed directly to them, they will now be able to access a  digital shore excursion overview  booklet on the Oceania Cruises website under Shore Excursions, and through their booking portal, in addition to receiving a digital PDF of shore excursion offerings specific to their voyage.

"It's important to us that travelers sailing with Oceania Cruises enjoy a personalized and seamless experience from the time they book their voyage until their return home," said Frank A. Del Rio, President of Oceania Cruises. "While most other lines are making the shift to a fully digital experience, we are responding to our guests' preference for physical, in-hand documents, showing our dedication to meet the needs of our guests while also providing digital versions."

The Cruise Vacation Guide will be shipped to guests approximately 60 to 70 days prior to their embarkation date.

For additional information on Oceania Cruises' small-ship luxury product, exquisitely crafted cuisine and expertly curated travel experiences, visit OceaniaCruises.com, call 855-OCEANIA, or speak with a professional travel advisor.

About Oceania Cruises

Oceania Cruises is the world's leading culinary- and destination-focused cruise line. The line's eight small, luxurious ships carry a maximum of 1,250 guests and feature The Finest Cuisine at Sea and destination-rich itineraries that span the globe. Expertly curated travel experiences are available aboard the designer-inspired, small ships, which call on more than 600 marquee and boutique ports in more than 100 countries on seven continents, on voyages that range from seven to more than 200 days. Oceania Cruises has two additional ships on order scheduled for delivery in 2027 and 2028 or 2029[1]. Oceania Cruises is a wholly owned subsidiary of Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH). To learn more, visit www.nclhltd.com .

[1] Delivery for the second Oceania Cruises ship is contractually scheduled for the fourth quarter of 2028, but may be delayed to 2029.

SOURCE Oceania Cruises

Released June 5, 2024

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Oceania Cruises introduces personalized pre-cruise vacation guide

Oceania Cruises , known for its exceptional culinary and destination-focused experiences, has introduced the latest edition of its Cruise Vacation Guide. This enhanced guide provides passengers with a tailored collection of pre-cruise essentials prior to their departure.

The updated package, delivered to travelers before boarding, includes a personalized greeting from Oceania Cruises’ President, Frank A. Del Rio. It features a comprehensive ‘Welcome Aboard’ booklet with essential cruise and vessel-specific information, a deck-by-deck breakdown, and four durable luggage tags. These tags, with personalized inserts, display the guest’s name, departure date, ship details, and stateroom, and are color-coded according to the booking category.

In a departure from previous practices, Oceania now offers a digital version of the shore excursion booklet. Guests can access an overview of shore excursions via the cruise line’s website under the Shore Excursions section or through their booking portal. This digital resource is supplemented by a tailored PDF detailing the shore excursions available for their specific voyage.

Frank A. Del Rio (Oceania's President) said:

“It’s important to us that travelers sailing with Oceania Cruises enjoy a personalized and seamless experience from the time they book their voyage until their return home. “While most other lines are making the shift to a fully digital experience, we are responding to our guests’ preference for physical, in-hand documents, showing our dedication to meet the needs of our guests while also providing digital versions.”

Oceania Cruises Relaunches Personalized Cruise Vacation Guide

• June 8, 2024

Oceania Cruises is relaunching its Cruise Vacation Guide, giving guests a personalized portfolio inclusive of pre-cruise information before setting sail, according to a company statement.

The newly relaunched Cruise Vacation Guide will include a personalized welcome letter from Oceania Cruises President, Frank A. Del Rio, a “Welcome Aboard” booklet with general cruise information and a deck-by-deck guide per ship, four reusable luggage tags and personalized luggage tag inserts.

  Guests will now be able to access a digital shore excursion overview booklet on the Oceania Cruises website under Shore Excursions, and through their booking portal, in addition to receiving a digital PDF of shore excursion offerings specific to their voyage.

  “It’s important to us that travelers sailing with Oceania Cruises enjoy a personalized and seamless experience from the time they book their voyage until their return home,” said Del Rio. “While most other lines are making the shift to a fully digital experience, we are responding to our guests’ preference for physical, in-hand documents, showing our dedication to meet the needs of our guests while also providing digital versions.”

The Cruise Vacation Guide will be sent to guests approximately 60 to 70 days before their embarkation date.

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Carnival is known for ultra-cheap cruises. I sailed on its new ship — and I'm not sure that's completely true.

• Carnival Cruise Line is well known for its  relatively affordable fares .
• But my recent Carnival Firenze cruise was filled with enticing pay-to-play amenities.
• Even the complimentary venues had up-charged options, making it easy for travelers to blow past their budget.

If you aren't careful, your Carnival cruise could quickly become as expensive as an Oceania one.

Peruse any of the "US' most budget-friendly cruise lines" lists, and you're sure to find Carnival somewhere near the top. In 2024, its most affordable itinerary is $164 per person for a four-night sailing from Miami — more than $20 cheaper than Royal Caribbean and Norwegian's least expensive ones.

That's about $40 a day for food, accommodations, onboard entertainment, and the ability to see several destinations in one vacation.

Sounds like a steal, right?

Well, not quite.

You'll be met with a flurry of tempting up-charged amenities the moment you board Carnival's ships . So, if you're prone to giving into these little luxuries, you can kiss your budget goodbye.

I went on my first Carnival cruise in mid-May: a four-night sailing from Long Beach, California, on Carnival Firenze.

I paid $735 for a solo interior cabin, including optional gratuities.

If that sounds relatively expensive, you'd be right. Carnival Firenze is the company's latest vessel, and newer cruise ships generally command a pricing premium.

It's also worth noting that I had booked it less than 10 days before embarkation. Oops.

I thought I knew what to expect when it came to the cruise industry's 'pay-to-play' game.

Mass-market cruise lines have been increasingly slapping fees on on-board amenities and activities. I knew excesses like alcohol, WiFi, and specialty dining would cost extra, as is typical across the industry.

The only one I fell for was WiFi, of which the premium package cost me $85 for all four nights. I was there for work, after all.

Cocktails were generally about $13, while beers and seltzers were about $9 each. Specialty restaurants like teppanyaki and Italian cost about $40 per person, while the steakhouse was $49.

None of these were surprising. Even premium cruise lines charge extra for higher-end restaurants and beverages.

But on Carnival, it felt like almost everything beyond the bare minimum carried an additional fee.

Even complimentary dining venues dangled tempting dollar sign-afflicted dishes — including the buffet, where guests had to pay for chicken wings.

Want an empanada? The Empanadas and Pie kiosk sold them for $1.50 apiece.

Craving a lobster roll? The dinnertime Seafood Shack booth (which otherwise has free breakfast and lunch options) sells one for $18.

Looking for some pizza? You could grab a free pepperoni slice at the pizza stand — or pay $6 for the fancier Korean barbecue steak pie.

That darn dollar sign symbol tormented me morning to night, on and off the ship.

I had been craving a juice for breakfast. Too bad it was $5 (in the complimentary main dining room, no less).

I would've loved some popcorn during the evening movie showings. A bag costs $4.

During our second stop in Ensenada, Mexico, I briefly considered taking the shuttle from the port to downtown. However, that would've been another $4.

But the most egregious 'incident' came during afternoon tea.

The daily schedule denoted pay-to-play events with a small dollar sign symbol. "Tea Time" didn't have one, so off I scurried, excited for some free mid-afternoon caffeine and sweet treats.

You can probably guess where this story is headed.

After I took my seat, a waitperson arrived at my table with an organized box of tea bags, giving me just enough time to review my options before announcing they were $1.50 each. On principle, I declined.

A few minutes later, he returned to my table to let me know that he did, in fact, have some free options stashed behind the up-charged bags. They were the same as those available in the buffet: Lipton and Bigelow's green tea.

During breakfast, one of the servers joked that my croissant and Lipton tea would cost $20 each.

I knew he was kidding, but for a split second, I was worried he wasn't. At that point, I expected almost everything I wanted to come with a price tag.

Carnival, I get it. Get that bag, sis!

But not being immediately upfront about the $1.50 tea bag and otherwise free options felt unecessarily deceitful.

In the company's defense, not everything had a price tag. Fun activities like the mini-golf course, waterslides, and fear-of-height-inducing ropes course were complimentary and great for forgetting how annoyed I was about "tea gate."

Carnival is just following the industry trend.

There's a reason onboard spending has skyrocketed over the last year. Mass-market cruise lines have been increasingly adopting a model reminiscent of budget airlines: offer a low base fare and present a slew of irresistible amenities at an additional price.

Competitors like Norwegian and Royal Caribbean are repeat offenders, too.

On Norwegian Prima , mini-golf costs $10 per person, while the VR arcade sets guests back $29 for one hour.

On Royal Caribbean's Icon of the Seas , mini-golf is free! But walk slow if you decide to spend money on the ship's part-agility, part-ziplining course. It costs $49 to participate — and could be completed in a minute or so.

So yes, going on an ultra-cheap Carnival cruise is possible if you’re like me, stubbornly unwilling to spend extra.

But if you're a pushover who easily gives into temptation, be sure to develop a backbone before you cruise with Carnival .

If you don't, mai tais and movie popcorn costs could add up quicker than expected.

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