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Advisors & Guest Sail Free to Caribbean With MSC Cruises 

Bookings can only be made online through MSC Cruises online booking site, mscbook.com, by selecting the Escape to Sea promotion. Advisors will need to submit bookings between Mondays 9am ET and Fridays 2pm ET at least seven days before desired departure date. 

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Msc travel agent rates.

As a travel agent, finding the best rates for your clients can be challenging. With so many options available, it can be difficult to know where to start. However, if you’re looking for great rates on cruises, MSC has got you covered. In this article, we’ll take a closer look at MSC Travel Agent Rates and how you can take advantage of them to make the most of your bookings.

What are MSC Travel Agent Rates?

MSC Travel Agent Rates are exclusive discounts that are offered to travel agents who book MSC cruises for their clients. These rates are typically lower than the rates that are available to the general public, which makes them a great option for travel agents who want to offer their clients a great deal.

In order to access MSC Travel Agent Rates, you will need to register with MSC’s travel agent website. Once you are registered, you will be able to log in and access the exclusive rates that are available.

How do I Book MSC Travel Agent Rates?

Booking MSC Travel Agent Rates is simple. Once you have registered with MSC’s travel agent website and have logged in, you can search for available cruises and select the rate that you want to book.

When booking MSC Travel Agent Rates, it’s important to note that these rates are typically non-commissionable. This means that you will not earn a commission on the booking. However, the discounted rate that you are able to offer your clients may still make it worth it.

What are the Benefits of MSC Travel Agent Rates?

One of the biggest benefits of MSC Travel Agent Rates is that they allow you to offer your clients a great deal on a luxurious cruise. This can help you to stand out from other travel agents who may not be offering discounted rates.

In addition, booking MSC Travel Agent Rates can also help you to build a relationship with MSC. By consistently booking cruises with the company, you may be able to access additional perks and benefits in the future.

If you’re a travel agent looking for great rates on cruises, MSC Travel Agent Rates are definitely worth checking out. By accessing these exclusive rates, you can offer your clients a great deal on a luxurious cruise and stand out from other travel agents. So, what are you waiting for? Register with MSC’s travel agent website today and start booking!

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MSC Cruises Is Offering Travel Advisors Bonus Commission on All Sailings

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MSC Cruises is continuing to add to its outreach to the travel trade with a new 10% bonus commission on all sailings.

The promotion is available for all bookings made by U.S.-based travel advisors between June 2 and July 31 for sailings through May 31, 2023. It also includes all bookings made with future cruise credits.

In a statement, MSC Cruises USA’s new EVP and CCO Lynn Torrent, said that the line took inspiration from a recent, similar promotion on MSC Divina that has been “ a win-win for travel advisors and our guests.”

“Today we’re doubling down on that by expanding the bonus commission across the fleet and throughout our World of Discovery. We’re going above and beyond to demonstrate our commitment to our travel advisors. The expanded bonus commission gives them the tools they need to help our guests explore the world while enjoying the relaxation, sophistication, and international flair MSC Cruises is famous for,” she said.

MSC also recently revamped its MSC Voyagers Club loyalty program, adding a new range of benefits including fare savings and early-bird reward points.

Among the range of benefits is a minimum discount of 5% for all members on any cruise booked at any time. This replaces the former Voyages Selection feature, which offered savings on only a select number of itineraries.

Cruisers who book further in advance will get special perks. Those who book any sailing at least six months prior to departure will receive a further 5% discount. And, Silver-, Gold-, and Diamond-tier members who book at least nine months ahead of sailing will receive yet another 5% discount, plus $50 shipboard credit.

And, all members who book any MSC Cruises sailing at least 12 months before departure will receive double reward points.

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HX, formerly Hurtigruten Expeditions, has appointed Gebhard Rainer as its new CEO, effective July 15. 

Royal Caribbean Group has sold two Galapagos ships to Lindblad Expeditions. 

Windstar Cruises will return to Alaska and Japan in 2026, when its next new ship, Star Seeker, joins the fleet.

The Disney team on the vision for the private port and how advisors should approach selling this never-before-seen destination.

A roundup of the rebating and advertising policies for each CLIA-member cruise line. 

At least two sailings on the Danube River have been canceled due to unusually high waters.

• Agent Incentives

MSC Cruises launches ‘biggest ever’ cruise giveaway for travel agents

MSC Cruises has unveiled the MSC Big Cruise Giveaway, which will see the line award a cruise every day in January 2022.

A total of 62 seven night cruises for two people will be given away throughout the month – 31 cruises for UK agents and 31 for Irish agents.

Agents will spend seven nights in a balcony cabin on a cruise-only basis on board a ship of their choice, to be taken before 31 March 2022.

Agents could chose to visit MSC Seashore in the Caribbean, explore the Red Sea on board MSC Bellissima or take in the sights of Dubai on MSC Virtuosa . The first cruise prize draw will be made on 1 January 2022.

The incentive is part of the line’s all-inclusive wave promotion, which runs until 31 March 2022.

The deal will see drinks included on all sailings departing January 2022 to November 2022 in the Caribbean, Emirates, Red Sea, and Mediterranean.

Cruises departing from Southampton on MSC Magnifica , from January to April 2022, and MSC Virtuosa , from April to October 2022, are also included.

MSC Cruises will also continue to run the MSC Agents League, which gives agents the chance to win prizes as part of the line’s partnership with Chelsea FC.

MSC Cruises UK & Ireland director of sales Steve Williams said: “We are thrilled to be launching our biggest ever promotion, which will give 62 agents from the UK & Ireland the chance to sail on board one of our amazing ships.

“We are hoping that offering these seven-night prize sailings, coupled with award-winning ships and amazing itineraries, is the incentive agents need to really drive those bookings in January.

“We have had great success with the MSC Agents League, which will continue throughout next year but the Big Cruise Giveaway gives us the opportunity to take those incentives one step further and offer agents an amazing holiday experience.”

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TERMS PRIVACY

Country or Region selection

Worldwide msc international, msc cruises makes a splash with 2024 big giveaway for travel agents.

London, UK – 09 January 2024: MSC Cruises kicks off the new year with the 'Big Cruise Giveaway,' exclusively for UK and Irish travel agents. Until 31 March 2024, MSC Cruises will distribute scratch cards to travel agents throughout the UK and Ireland, offering 13 balcony cabins for lucky agents to win a luxurious 7-night cruise for two on specific sailings.

Successful UK-based travel agents are given the chance to pick any 7-night sailing aboard MSC Virtuosa from Southampton during specific seasons this year. Meanwhile, for Irish travel agents, winners can choose any 7-night voyage among MSC Cruises ships sailing the Mediterranean this summer 2024.

Among the ships included in this offer for Irish agents are MSC World Europa, MSC Cruises first LNG-powered (Liquefied Natural Gas) ship, along with MSC Seaview, MSC Seaside, MSC Grandiosa, MSC Divina, MSC Fantasia, MSC Armonia, MSC Lirica, MSC Musica, MSC Opera, MSC Orchestra, MSC Sinfonia, and MSC Splendida.

Commenting on the ‘Big Cruise Giveaway’, Steve Williams, Sales Director at MSC Cruises UK & Ireland, said, "We're excited to announce our 'Big Cruise Giveaway,' offering 13 lucky travel agents from the UK and Ireland the opportunity to sail aboard our incredible award winning ships. This big giveaway is the perfect motivation for agents to boost sales this Wave season and seize the chance to win an extraordinary holiday experience with MSC Cruises."

Steve continues: "Our Wave season comes loaded with incredible all-inclusive offers for our customers, featuring unlimited drinks, port taxes, and gratuities. With up to 78 remarkable destinations on offer and double the fly & cruise packages compared to 2023, I'm confident this Wave season will be our most successful yet.”

“Our travel trade partners are the backbone of our business. Throughout 2024, we’re committed to developing successful partnerships and offering exclusive incentives for our valued trade partners.”

The ongoing MSC Cruises Wave promotion, available until 31 March 2024, encompasses both summer 2024 and winter 2024/25. The promotion features a fleet of 22 MSC Cruises ships that span 78 ports, covering destinations in the Mediterranean, Northern Europe, the Emirates, the Red Sea, North America, Far East Asia, and the Caribbean, promising an array of unforgettable experiences.

Keep an eye on MSC Cruises' Facebook page for announcements and updates about the winners.

Terms and conditions apply to the ‘Big Cruise Giveaway’. For more details on the terms and conditions, click here . For travel agents to make bookings, please visit: www.mscbook.com  

To find out more about the Wave promotion and its offerings, visit: www.msccruises.co.uk / www.msccruises.ie  

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TRAVEL AGENTS SHARE THEIR EXPERIENCES ON BOARD MSC GRANDIOSA IN NEW VIDEO TESTIMONIAL

Travel agents provide feedback from msc grandiosa on the health and safety measures as well as life on board msc safe bubble cruises give guests the confidence to enjoy a stress-free, unforgettable cruise holiday.

Geneva, Switzerland, 14 January 2021 - Since MSC Grandiosa welcomed guests back on board in mid-August, MSC Cruises has welcomed more than 30,000 guests on board, including many travel agents from across Europe and the Company has released a video testimonial from some of these agents sharing first-hand their experiences.

The feedback has been extremely positive, with agents describing their experience ‘impressive’ and saying that they felt ‘very safe,’ thanks to the protocol, which is implemented by a friendly and professional crew. But more importantly, the cruise experience has been preserved so that guests and agents alike, can enjoy life on board whether that is watching one of the productions in the theatre, dining in the many different restaurants, relaxing in the spa or simply strolling down the Promenade whilst enjoying the different shops and boutiques.  One of the agents emphatically stated, ‘I recommend a cruise to everyone. Cruise, cruise, cruise on board MSC Cruises!’

MSC Cruises is offering guests a safe and stress-free holiday by creating a safe bubble on board their ships, through the implementation of an industry-leading health and safety protocol.

The health and safety measures cover every aspect of the guest experience including COVID-19 testing prior to embarkation and mid-cruise, discovering destinations with protected shore excursions, enhanced sanitation of the ships and best-practices in personal hygiene, social distancing through reduced capacity and managed guest flow, the wearing of masks in public areas, ventilation of the ship with 100% fresh air, all of which is supported by highly-trained crew to put the measures into practice.

All of these measures and more, enable MSC Cruises to create a safe bubble for guests, putting the health of guests, crew and the communities we visit as the number one priority. This gives MSC Cruises guests the confidence they need to be able to unwind, relax and enjoy and unforgettable holiday.

HEALTH AND SAFETY MEASURES

The overall feedback is that agents felt incredibly safe on board and they have been impressed with the high level of the health and safety measures, as well as their impeccable implementation. ‘Finally, we can start travelling again safely!’ was the feedback from one of the agents.

When describing the onboard health measures an agent said, ‘I’m really impressed,’ specifically with regards to the many health measures, such as the hand sanitising stations, the regular hand washing, the temperature taking and the use of face masks worn by guests and crew.

These measures are in addition to a set of extensive measures that start from the moment a guest books includes universal testing of all guests prior to embarkation, ventilation of the ship with HVAC, social distancing and contact tracing.

SHORE EXCURSIONS

No cruise would be complete without shore excursions to discover the varied destinations to which the ship sails. As an added level of protection, all visits ashore are organised through an MSC Cruises protected excursion, in order to maintain a ship “social bubble” and deliver the same high standards of health and safety ashore as on board. In practice, this means that during an MSC Cruises shore excursion, transfers are properly sanitised and that there is adequate space to socially distance, tour guides and drivers will have undergone health screening before serving guests and will wear appropriate PPE as well as having vetted and carefully checked all of the attractions and places that the guests will visit to ensure that these also offer a safe and hygienic environment.

A POSITIVE ONBOARD EXPERIENCE

An MSC Cruises holiday has always been characterised by the richness of the guest experience underpinned by the highest quality service. ‘I’m very happy to be back on board a cruise ship. Even though there are many security measures in place, you get a bit of normality back,’ commented an agent.

The atmosphere on board, gives a welcome escape from the stress of the pandemic on land, with the agents recommending cruising with MSC Cruises and one agent described the feeling of ‘a bubble of happiness. I don’t want to leave and I’m very eager to return soon.’

MSC Cruises was the first major cruise line to return to operations in Europe, supported by the implementation of a rigorous comprehensive health and safety protocol that has been developed in collaboration with external medical experts and formally approved by the relevant national and regional authorities in Italy, Malta and Greece. The Company has strengthened its industry leading health and safety protocol in line in response to the evolving pandemic ashore. These measures include:

• Additional onboard testing for all guests, mid-way through their cruise (on top of the existing pre-boarding universal testing for all guests)
• Testing of all crew during their time on board is increased from twice-a-month to weekly (in addition to pre-boarding testing for all crew and other ongoing health monitoring measures)
• Increased frequency of onboard sanitation, in particular of public areas and high touch points
• Tightening of the definition of close contact for tracing purposes, reducing the time that individuals are in contact from 15 minutes to 10 minutes

MSC Grandiosa will continue to offer a 7-night itinerary in the Western Mediterranean until the end of March 2021, visiting many of Italy’s most famed destinations, calling at the Italian ports of Genoa, Civitavecchia, and Palermo, as well as Valetta, Malta. While MSC Magnifica offers 10-night cruises covering the West and Eastern Mediterranean from 14 February 2021 calling the Italian ports of Genoa, Livorno for Florence and Messina in Sicily, the Greek ports of Piraeus for Athens and Katakolon for Olympia, Valletta in Malta,  and Civitavecchia for Rome .

The complete travel agent testimonial video can be viewed here .

More information on our health and safety protocol can be found here .

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Is it better to book a cruise through a travel agent? We say yes

Going online to book an airline ticket or hotel stay is a familiar and fairly easy transaction. When you book a cruise, however — particularly your first cruise — you might want to reconsider the impulse to handle the transaction yourself through a cruise line website or an online advertiser with cheap prices. This DIY approach might not be the best way to find your dream vacation at sea.

In reality, it's not that simple to book a cruise. You will likely run into a lot of questions to which you have no ready answer.

That's where specialized cruise travel agents come into play. Their expertise can help you avoid mistakes, whether you are a first-timer or a repeat cruiser checking out a brand you have not tried before.

For cruise news, reviews and tips, sign up for TPG's cruise newsletter .

Why you should book through a cruise travel agent

You should consider booking a cruise through a travel agent because a knowledgeable agent can help you understand the nuances of a cruise purchase and help you make the best decisions for your vacation preferences.

When you book a cruise, you are making a vacation decision that goes way beyond a flight or hotel nights. Which ship you choose determines your dining and evening entertainment choices for the duration of your vacation. Which itinerary you choose impacts which destinations you'll visit and which shoreside activities will be available to you. It can be overwhelming to evaluate the options on your own if you've never cruised before.

In addition, cruise fares can be hard to understand and compare. You might, for instance, see a fare listed online without the port charges, taxes and fees, which you only see after you give your personal details.

Plus, the price of your cruise includes accommodations, meals, entertainment and activities — and in some cases drinks, tips, shore excursions, Wi-Fi and other extras. There's a lot bundled into some fares and not as much with others. A travel agent can help you determine what your cruise fare gets you. The cheapest base cruise fare does not always provide the best value or best overall vacation deal.

Related: 4 scenarios when you should use a travel agent

You aren't just booking general passage on a ship, either, as you will be asked to pick a specific cabin and when you prefer to dine. Making a mistake in these categories can ruin your cruise experience, as there are such thing as "bad" cabins and dining times (think noisy or claustrophobic cabins, dinner at 8 p.m. with cranky children, etc.).

With cruises, you typically don't pay for your whole vacation upfront but rather put down a deposit, with final payment due at a later date. A cruise travel agent can ensure you don't miss any due dates.

Remember, you might be a DIY type when booking airlines and hotels, but booking a cruise is more complex. If you enjoy doing your own research, focus on what to do and see in the ports of call. Read about different ships, cruise lines and itineraries. However, when it comes to booking the cruise, we recommend you still contact a travel agent who specializes in cruises to help you learn a few tips and avoid any rookie mistakes.

Travel agents can get better deals on cruises

If you're concerned that working with an agent will make your cruise more expensive, don't be. Cruise travel agents receive the bulk of their income via commission from the cruise lines. Their service to you is usually free, though some might charge first-time clients a minimal fee. It's worth it.

In addition to sharing their expertise, the agent may have negotiated group space at lower rates with the cruise line, which could save you money on the cruise fare. The agent might also have first access to sale prices because the cruise lines notify their agent partners and loyalty club members first before they announce a sale to the public.

Related: 6 ways to get a deal on a cruise

Some cruise travel agents even throw in booking perks , such as a complimentary bottle of Champagne, awaiting your arrival in your cabin.

How to find a travel agent for a cruise

Cruise lines prefer that you use a travel agent rather than going online and booking directly. They have small in-house reservation teams, and when you have a question while making a booking, good luck in getting an expert on the phone in a timely manner.

Companies such as Royal Caribbean and Carnival Cruise Line provide online directories to help you find an experienced cruise travel agent near you.

You can also find experienced and certified cruise travel agents through CLIA, the Cruise Lines International Association , which is the industry's main marketing group. Asking friends who have cruised to recommend a travel agent is another good idea.

Related: 5 unexpected places that sell cruises

You might get more personalized care from smaller agencies than from the huge online agencies, though websites such as icruise.com, Cruise.com and Cruise411.com also have experienced cruise agents. These larger online travel agencies can be a good option for those who prefer to make decisions and ask questions via chat. Just make sure you get the name and phone number of the representative for any follow-up questions.

Questions to ask a cruise travel agent

In choosing a cruise travel agent, you will want to tap into the person's specific expertise about the cruise line and ship you are considering. Anyone can read a ship deck plan outlining ship spaces (which you can find online), but you are looking for people who really know their stuff.

Look for travel agencies that are cruise-only or a home-based agent who specializes in cruises. If you are using a full-service travel agency, ask for the cruise desk.

Here are some questions to ask a travel agent to determine their expertise:

• How often do you cruise?
• Have you cruised on the line I am considering?
• Have you cruised on the ship that I am considering, or do you have clients who have cruised that ship and provided a review of their vacation?
• Do you have firsthand knowledge about the cruise destination? The itinerary?

You will also want to ask the travel agent if they have a preferred relationship or negotiated agreement with any specific lines that could lead to special perks for you.

Be aware that not all agents work with all cruise lines; some represent only a few preferred suppliers or specialize in higher-end cruises. They get bigger commissions from their preferred lines.

This is not necessarily a bad thing, but be aware if the agent seems to be putting you off the line you were originally considering, as this could be the reason. On the plus side, an agent who is a preferred supplier might have negotiated rates with the cruise line and be able to call in favors, such as that bottle of Champagne or a cabin upgrade .

You should also ask if the travel agency offers 24/7 assistance (usually an 800 number) in case you have last-minute questions or something goes wrong before or during your trip.

The cruise travel agent should have questions for you as well, to better understand your dream vacation desires. If you are calling a cruise agency for the first time, the agent should be interviewing you as much as you are interviewing him or her. The agent should be focused on helping you choose the cruise line , ship and cabin that is right for you. Making the correct choices is very important to your overall cruise experience.

Bottom line

Booking a cruise is a complex enterprise. A cruise travel agent will guide you through choosing your cabin and dining times, deposits and final payment, and options for shore excursions and specialty dining. If you need to cancel the trip, the agent will also help you through the refund process. You'll have a lot less stress before and during your vacation if you book with an experienced agent.

Planning a cruise? Start with these stories:

• The 5 most desirable cabin locations on any cruise ship
• A beginners guide to picking a cruise line
• The 8 worst cabin locations on any cruise ship
• The ultimate guide to what to pack for a cruise
• A quick guide to the most popular cruise lines
• 21 tips and tricks that will make your cruise go smoothly
• Top ways cruisers waste money
• The ultimate guide to choosing a cruise ship cabin

MSC Cruises offers free sailings in agent booking incentive

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Free sailings are being offered to agents in a MSC Cruises UK & Ireland booking incentive ahead of Clia Cruise Week which starts on September 18.

Agents stand the chance of winning a mini cruise each day of the promotion by booking sailings on new ship MSC Euribia for this winter or next summer.

Cruises for two in a balcony cabin on board MSC Virtuosa are being made available .  

Sailings can be up to four nights departing from Southampton next summer.

Agents must complete bookings via the MSC Cruises agent portal, MSC Book, between September 15-26 to be automatically entered into the prize draw.

The winners will be announced on the MSC Cruises travel agents UK and Ireland Facebook page on September 26 and will be contacted by their sales manager or trade support.

Sales director Steve Williams said: “Clia Cruise Week is an important celebration for our industry, showcasing to our customers what a versatile break cruises can be and how they can appeal to every age group.

“We are incredibly pleased to offer this incentive to our agent community who work tirelessly to champion the MSC Cruises brand and are thrilled to be able to reward them for their efforts.”

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ALL-INCLUSIVE CRUISES

Relish your holiday with all-inclusive cruise deals.

MSC Cruises' all-inclusive cruise deals are designed to take the work out of holiday planning so you can feel nothing but excitement! Enhance your cruise experience beyond what's already included and pick from a variety of all-inclusive cruise packages from those featuring drinks to those with flight and transfers included.

Unveil the comforts of all-inclusive cruising! 

What's always included in your cruise?

All MSC cruises include meals at the Buffets and the Main Restaurants on board. Buffets are open for breakfast, lunch, dinner and late-night snacks serving freshly prepared food. While the Main Restaurants will always give you a wide choice of high-quality cuisine with a different menu selection every day, from International to the best Mediterranean food. For enhanced flexibility, choose the My Choice dining style , which allows you to dine at your preferred time within the main restaurant's operating hours (Early or Late dining). In the Buffets water, hot beverages (milk, coffee, and tea) and fruit juices are always included, while drinks need to be purchased at the Main Restaurants.

Entertainment There is a diverse programme of activities on board including theatre shows, live music in the bars and lounges and a casino . Rich resort facilities are also offered including multiple pools and Aqua Parks. A world of activities also awaits the kids ! Fun, flexible options that appeal to many different age groups , dedicated activities, exclusive areas designed and equipped for our youngest guests.

Sports and Wellness Fully equipped gyms and on-hand personal trainers to provide you with expert assistance. On board MSC Cruises, you will find swimming pools, beautiful Power Walking Tracks with a sea view, tennis courts, volleyball or basketball, squash and mini-golf.

All-inclusive cruises FAQ

Are msc cruises all-inclusive .

All MSC Cruises itineraries include:

• Class-leading accommodation , you can choose from a wide selection of accommodations, ranging from interior cabins to sea view ones, from balcony cabins to the unparalleled comfort of our suites.
• Delicious meals in the Buffets and Main Restaurants on board.
• An extensive choice of live entertainment .
• A variety of sports and gym activities .
• Kids free : no charge for infants under 2 years old.

In addition to what is already included, MSC Cruises offer additional packages or all-inclusive cruise deals to enhance your cruise holiday. For an all-inclusive luxury experience , you can choose the unequaled comfort of the MSC Yacht Club which, in addition to its elegant and refined suites accommodation, includes the Premium Extra Drink package, Internet package, 24-hour Butler service, and other privileges. For a comprehensive overview, we suggest visiting the MSC Yacht Club  page.

Are meals included on MSC cruises?

Yes, all MSC cruises include Buffet meals and dinner at the Main Restaurant on board. In the Buffet you can enjoy excellent breakfasts, lunches, dinners and late-night snacks, indulging every desire, from the meat carvery with tasty cuts, to the take-away station with its delicious snacks. The pasta station offers the best recipes from Mediterranean cuisine, while the wellness corner is dedicated to those in search of light yet equally tasty dishes. The buffet also has a varied dessert corner with pastries prepared on the spot, as well as a kids area with the best selection of tasty meals.

For dinner , access to the Main Restaurant is always included. Here you can savour a wide variety of culinary delights from the best delicacies of Mediterranean cooking to international cuisine. Depending on the experience selected in booking the cruise you can tailor your dining preferences with the My Choice option, and choose between Early or Late dining, thereby reserving your table for dinner at the main restaurant for the duration of the cruise.

For additional information regarding the beverage packages that can be added to your cruise or on the specialty restaurants available on board, we invite you to visit the Dining & Drinks  page.

Are drinks included on MSC cruises? 

Are entertainment activities included on msc cruises.

Yes, all MSC Cruises itineraries include entertainment and numerous leisure activities. With over six different shows every week , including Broadway-style performances, each evening on board an MSC cruise is a plunge in a world irresistible of lights, sounds, and emotions.

There are many other exciting experiences available, from cinema to bowling , from outdoor activities to shopping for a cruise that will satisfy all your desires for leisure and fun. If you're seeking a world of excitement onboard, the MSC Fun Pass will allow you to take full advantage of the Amusement area onboard MSC cruises. For a detailed overview of the entertainment available, we recommend visiting the Entertainment page. MSC Cruises offer a highly enjoyable and entertaining environment for the whole family , ensuring activities that appeal to both adults and kids with activities ranging from Kids Clubs  offering endless fun, aqua parks with thrilling waterslides and much more!

Is internet included on MSC cruises?

Is access to the msc aurea spa included in msc cruises , does msc cruises offer all-inclusive cruises packages.

Yes, throughout the year, MSC Cruises may offer specific all-inclusive cruise deals or all-inclusive cruise packages such as: All-inclusive cruises with drinks This package offers beverage packages to your cruise experience. Whether you prefer wines, cocktails, soft drinks, or coffees, there's a package to suit your taste.

All-inclusive cruises with drinks and WI-FI This package offers an all-inclusive solution including drinks and WI-FI on your cruise. In this way you can not only savor your favorite drinks but also share the most stunning moments of your cruise with whomever you prefer with our Wi-Fi packages. Whether it's browsing the web or staying connected with loved ones, MSC Cruises has thoughtfully designed Wi-Fi options to meet your needs.

Fly&Cruise + transfer With the MSC Fly & Cruise package  guests can integrate cruise, flights and port/airport transfers, into a unique all-inclusive holiday package. We know how difficult it can be to match a flight with a cruise, but with this package our guests won't have any worries to think about because MSC Cruises will handle all the details. In the event of a flight delay, MSC Cruises will offer complete assistance to ensure you reach the ship.

Fly&Cruise + transfer + drinks Enjoy an all-inclusive holiday experience with flights, port/airport transfers and beverage packages including wines, cocktails, soft drinks, coffees and much more.

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MSC Cruises

New to TTG?

Msc's antonio paradiso: 'we're in a golden age for cruise'.

MSC Group international sales vice-president shares his reasons for optimism, including the key role travel agents continue to play in the company’s success, with TTG’s Harry Kemble.

Asked whether cruise supply is currently outstripping demand, Antonio Paradiso is unequivocal. “We’re far from overcapacity – we’re right in the middle of a golden age for cruise,” he tells TTG .

The answer from MSC Group’s international sales vice-president will be music to agents’ ears as they attempt to fill the sector’s ever-increasing European and UK-based fleets this summer and beyond.

Paradiso’s optimism isn’t without basis; he’s well placed to comment after, earlier this year, being handed the role of global sales chief for MSC Group, which operates 24 ships across two brands – MSC Cruises and Explora Journeys.

So, besides heading up MSC and Explora in the UK and Ireland, he’s also now responsible for international markets including Australia, South Africa and Scandinavia.

How, then, is the UK and Irish market faring compared with these new regions falling under Paradiso’s remit? “I’m pleased to say it’s in the top five globally – it’s gone up two places in the past 18 months,” he reveals.

Although Paradiso declines to say where exactly it sits in the pecking order, he suggests it’s pulling its weight alongside MSC’s larger source markets like Italy and the US.

“In 2018, we didn’t have a ship sailing from the UK – now we have a ship here all year round,” he says. “That’s all part of the incredible story we’ve created with our travel agents. We just need to keep doing more in the future. There’s always going to be more opportunities for both the trade and customers [in the UK].” 

Paradiso argues market competition is “always good because it pushes you to do more and do better”. “The cruise industry is not one where you reflect,” he reasons.

“You have to think about what you can do next. Demand is strong, and now Asia has fully reopened, and many emerging markets are falling in love with cruising, we need more capacity.”

Paradiso confirms MSC Cruises is seeing “double-digit” growth in “mature” cruise markets like the UK and Ireland. However, he admits other cruise companies’ experiences “may be different”.

Paradiso says strong sales performance encouraged his bosses to expand his remit back in January. “Every two to three years, I hope to get a new challenge,” he says. “But I’ve never pitched for anything in my whole life – [the promotion] was based on merit and performance.”

He believes the wider MSC Group can benefit following his promotion. “We thought it was an opportunity to enhance our organisation and the right thing to support our growth,” he says, noting how he sits at “a corporate” level as well as “a local” one, which means he gets “the best of both worlds”.

Paradiso confirms that despite his loftier position, he keeps in regular touch with agency bosses around the UK and Ireland, adding: “You always need to keep your ears to the ground in my position and make sure everything is fit for purpose.”

Brand synergies

Launched last July, Explora Journeys – MSC’s ultra-luxury sister line – is a very different proposition, but Paradiso insists they can learn from each other. MSC Cruises’ latest vessel, MSC Euribia, can carry more than 6,000 passengers, while Explora Journeys’ Explora I has capacity for 922 passengers.

“It was interesting to go from a much larger operation to a more niche one,” he explains. “My Explora Journeys role helps me create itineraries for MSC. Explora I has the ability, for instance, to visit less well-known ports in places like Norway and Iceland. I hadn’t really thought about this before.

“In June 2026, MSC Virtuosa will sail a new Iceland itinerary, which has an overnight call in Reykjavik and calls into Akureyri and Isafjordur too. We didn’t have such an itinerary before for MSC. There are synergies that are useful for both brands.”

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Harry Kemble

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Transatlantic Voyage: Cruise to Europe from USA

by The Cruise Web Team March 25, 2024, 9:52 am

Embarking on a cruise from the USA to Europe offers a unique and unforgettable travel experience. Unlike flying, where the journey is merely a means to an end, a cruise allows you to immerse yourself in the journey itself. You will sail across the vast Atlantic Ocean, taking in stunning sunsets, relaxing on deck, and enjoying a range of onboard activities and amenities. It is a leisurely and luxurious way to travel between continents, offering a perfect blend of relaxation and adventure.

FAQs About Cruising from the USA to Europe

What Are the Typical Itineraries for Cruises to Europe from the USA?

Typical departure port for cruises to Europe from the USA:

New York City:

• Depart from the iconic port of New York City, sailing past the Statue of Liberty.
• Enjoy several days at sea with onboard activities and entertainment.

View Transatlantic Cruises from New York

Fort Lauderdale, Florida:

• Depart from the sunny port of Fort Lauderdale, known for its beautiful beaches.
• Sail across the Atlantic Ocean, enjoying the amenities and activities on board.

View Transatlantic Cruises from Fort Lauderdale, Florida

Miami, Florida:

• Depart from the bustling port of Miami, known for its vibrant culture and nightlife.
• Cruise across the Atlantic Ocean, taking in the stunning views and enjoying the onboard facilities.

View Transatlantic Cruises from Miami, Florida

Port Canaveral, Florida:

• Depart from Port Canaveral, a gateway to the attractions of Orlando and the Space Coast.
• Sail across the Atlantic Ocean, with plenty of time to relax and enjoy the onboard amenities.

View Transatlantic Cruises from Port Canaveral, Florida

These are just a few examples of typical itineraries for cruises to Europe from the USA. The exact itinerary will depend on the cruise line, ship, and departure port, so be sure to check with your cruise agency for specific details.

How Long Does a Cruise From the USA to Europe Take?

The duration of a cruise from the USA to Europe varies depending on the itinerary and cruise line. Most transatlantic cruises take between 7 and 14 days (about 2 weeks), although longer cruises are also available. The length of your cruise will depend on factors such as the number of ports of call and the speed of the ship.

What Are Some Tips for Planning a Cruise to Europe from the USA?

• Book Early : Transatlantic cruises can be popular, especially during peak travel seasons. Booking early ensures you get the best cabin selection and pricing.
• Pack Wisely : Since transatlantic cruises can be longer, pack accordingly with clothing for various weather conditions and formal attire for onboard events.
• Explore Excursions : Take advantage of shore excursions offered at each port of call to experience the culture, history, and cuisine of Europe.

Which Cruise Lines Offer Transatlantic Voyages to Europe?

Cunard is synonymous with luxury and tradition, offering a classic ocean liner experience. Their flagship, the Queen Mary 2, is renowned for its elegant décor, world-class dining, and refined ambiance. Cunard’s transatlantic crossings are steeped in history and offer a glimpse into the golden age of ocean travel. Guests can enjoy formal evenings, afternoon tea, and lectures by experts on board.

Experience Cunard’s luxury aboard The Queen Mary 2! Book now for world-class dining and a glimpse into the golden age of ocean travel. Contact The Cruise Web at 1-800-377-9383 or email us at [email protected] to reserve your Cunard experience today.

View Cunard Transatlantic Cruises

Norwegian Cruise Line:

Norwegian Cruise Line is known for its innovative ships and casual yet vibrant atmosphere. They offer a wide range of dining options, entertainment, and activities on board, including Broadway-style shows, water parks, and specialty restaurants. Norwegian is also famous for its “Freestyle Cruising” concept, which allows guests to dine whenever and wherever they choose, offering a more flexible and relaxed cruising experience.

Experience Norwegian Cruise Line’s innovative “Freestyle Cruising” on a transatlantic voyage to Europe! Book now with The Cruise Web by calling 1-800-377-9383 or emailing us at [email protected] for personalized dining, vibrant entertainment, and unforgettable experiences at sea. Embark on your adventure today!

View Norwegian Transatlantic Cruises

Celebrity Cruises:

Celebrity Cruises is renowned for its modern luxury and sophisticated ambiance. Their ships feature elegant accommodations, upscale dining options, and personalized service. Celebrity offers a range of onboard activities, including culinary classes, art auctions, and wellness programs. They are also known for their partnerships with famous chefs and designers, enhancing the overall guest experience.

Experience modern luxury with Celebrity Cruises! Book now for elegant accommodations, upscale dining, and personalized service. Contact The Cruise Web at 1-800-377-9383 or email us at [email protected] to elevate your vacation with a Celebrity Cruises journey.

View Celebrity Transatlantic Cruises

Royal Caribbean:

Royal Caribbean is known for its innovative and adventure-filled cruise experiences. Their ships feature amenities such as rock-climbing walls, zip lines, surf simulators, and ice-skating rinks. They offer a wide range of dining options, entertainment, and activities for guests of all ages. Royal Caribbean is also known for its commitment to sustainability and environmental stewardship.

Embark on an adventure with Royal Caribbean! Book now for innovative experiences, thrilling activities, and sustainable cruising. Contact The Cruise Web at 1-800-377-9383 or email us at [email protected] to reserve your transatlantic voyage to Europe today.

View Royal Caribbean Transatlantic Cruises

Princess Cruise Line:

Princess Cruise Line is known for its diverse itineraries and immersive cruise experiences. Their ships offer a wide range of dining options, entertainment, and activities for guests of all ages. Princess is also renowned for its exceptional service and warm, welcoming atmosphere. They offer unique experiences, such as Movies Under the Stars, where guests can watch movies on a giant outdoor screen under the night sky.

Discover Princess Cruise Line’s immersive experiences! Book your transatlantic voyage now for diverse itineraries, exceptional service, and Movies Under the Stars. Contact The Cruise Web at 1-800-377-9383 or email us at [email protected] to reserve your Princess cruise today.

View Princess Transatlantic Cruises

Holland America Line:

Holland America Line is known for its classic elegance and refined ambiance. Their ships feature spacious staterooms, world-class dining, and enriching activities. Holland America is renowned for its culinary offerings, including partnerships with celebrity chefs and a focus on regional cuisine. They also offer immersive shore excursions and onboard activities that highlight the destinations visited.

Indulge in classic elegance with the Holland America Line! Book your transatlantic voyage now for refined ambiance, world-class dining, and immersive shore excursions. Contact The Cruise Web at 1-800-377-9383 or email us at [email protected] to reserve your Holland America cruise today.

View Holland America Transatlantic Cruises

Viking Ocean Cruises:

Viking is known for its destination-focused cruising and immersive experiences. Their ships are designed to bring the destination to life on board, with Scandinavian-inspired décor and panoramic views. Viking offers cultural enrichment programs, including lectures, cooking demonstrations, and performances by local artists. They also include shore excursions in every port of call, allowing guests to explore the destination in depth.

Immerse yourself in Viking’s destination-focused cruising! Book now for Scandinavian-inspired elegance, cultural enrichment, and included shore excursions. Contact The Cruise Web at 1-800-377-9383 or email us at [email protected] to reserve your Viking cruise today and explore Europe in depth.

View Viking Ocean Transatlantic Cruises

Oceania Cruises:

Oceania Cruises is known for its luxurious small-ship cruising and culinary excellence. Their ships offer gourmet dining experiences, with menus crafted by renowned Master Chef Jacques Pépin. Oceania is also known for its destination-rich itineraries, visiting ports that larger ships cannot access. They offer a relaxed and intimate cruising experience, with a focus on personalized service and attention to detail.

Experience Oceania Cruises’ luxury and culinary excellence! Book your transatlantic voyage now for gourmet dining and personalized service. Contact The Cruise Web on 1-800-377-9383 or email us at [email protected] to reserve your Oceania cruise today.

View Oceania Transatlantic Cruises

Regent Seven Seas Cruises:

Regent Seven Seas Cruises is known for its all-inclusive luxury cruising experience. Their ships offer spacious accommodations, gourmet dining, and personalized service. Regent includes unlimited shore excursions, premium beverages, and gratuities in the cruise fare, providing a truly inclusive experience. They offer a range of itineraries to destinations around the world, with a focus on luxury and relaxation.

Experience all-inclusive luxury with Regent Seven Seas Cruises! Book now for gourmet dining, personalized service, and included shore excursions. Contact The Cruise Web at 1-800-377-9383 or email us at [email protected] to reserve your Regent Seven Seas cruise today.

View Regent Seven Seas Transatlantic Cruises

Seabourn is synonymous with ultra-luxury cruising, offering intimate ships with spacious accommodations and personalized service. Their ships feature gourmet dining options, including menus by celebrity chef Thomas Keller. Seabourn offers a range of onboard activities, including spa treatments, fitness classes, and cultural enrichment programs. They visit exotic destinations around the world, providing a luxurious and immersive cruising experience.

Experience ultra-luxury with Seabourn! Book now for gourmet dining, personalized service, and immersive experiences. Contact The Cruise Web at 1-800-377-9383 or email us at [email protected] to reserve your Seabourn cruise today.

View Seabourn Transatlantic Cruises

Each cruise line offers its own unique blend of amenities, dining options, and entertainment, ensuring there is a cruise to suit every traveler’s preference.

Embarking on a transatlantic voyage from the USA to Europe is a remarkable journey that offers a perfect blend of relaxation, adventure, and cultural immersion. Whether you are sailing from the iconic port of New York City, the sunny shores of Florida, or any other departure point, a transatlantic cruise allows you to experience the beauty and charm of Europe from the comfort of a luxury cruise ship. With a range of cruise lines, itineraries, and onboard amenities to choose from, there is a transatlantic cruise to suit all traveler’s tastes and preferences.

Ready to embark on your own transatlantic adventure? Book your cruise to Europe from the USA today and experience the wonders of ocean travel. Whether you are looking to explore historic cities, soak up the sun on beautiful beaches, or simply relax and enjoy the journey, a transatlantic cruise offers an unforgettable experience. Contact The Cruise Web at 1-800-377-9383 or email us at [email protected] to start planning your dream cruise today and make memories that will last a lifetime.

Frequently Asked Questions (FAQs) About Cruising from the USA to Europe

Q: How long does a transatlantic cruise from the USA to Europe take? A: Transatlantic cruises can vary in length, but most typically take between 7 to 14 days. The exact duration depends on the cruise line, itinerary, and departure port.

Q: What are the most common departure ports for transatlantic cruises from the USA to Europe? A: Common departure ports in the USA for transatlantic cruises to Europe include New York City, Fort Lauderdale, Miami, and Port Canaveral.

Q: Which cruise lines offer transatlantic voyages from the USA to Europe? A: Several cruise lines offer transatlantic cruises from the USA to Europe, including Norwegian Cruise Line, Celebrity Cruise Line, Royal Caribbean, Cunard, Princess Cruise Line, Holland America Line, Viking, Oceania Cruises, Regent Seven Seas Cruises, and Seabourn.

Q: What are the typical ports of call on a transatlantic cruise from the USA to Europe? A: Typical ports of call on a transatlantic cruise from the USA to Europe may include Southampton (UK), Barcelona (Spain), Rome (Italy), and other cities along the European coast.

Q: What should I pack for a transatlantic cruise from the USA to Europe? A: It’s important to pack clothing for a variety of weather conditions, as temperatures can vary widely during the journey. Additionally, formal attire may be required for certain onboard events, so it’s a good idea to check with your cruise line for specific dress code guidelines.

Q: Are there age restrictions for transatlantic cruises from the USA to Europe? A: Most cruise lines require passengers to be at least 6 months old to sail on a transatlantic cruise. However, some cruise lines may have different age restrictions, so it is best to check with your cruise provider before booking.

Q: Can I use my mobile phone or internet during a transatlantic cruise from the USA to Europe? A: Most cruise lines offer onboard internet and mobile phone services, but these services may be limited and come at an additional cost. It is a good idea to check with your cruise line for details on connectivity options and pricing.

Q: Are there any special activities or events on transatlantic cruises from the USA to Europe? A: Many cruise lines offer a variety of onboard activities and entertainment options, including live music, shows, lectures, and more. Some cruise lines also offer themed cruises with dedicated events and activities related to the destination or a particular interest.

Q: How can I book a transatlantic cruise from the USA to Europe? A: You can book a transatlantic cruise through a travel agency, directly with the cruise line, or online. Contact The Cruise Web to book your dream cruise today.

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• MSC Cruises

MSC and Travel Agents?

By jkgourmet , June 5, 2019 in MSC Cruises

Recommended Posts

We cruised on the Divina several years ago and enjoyed ourselves.  My husband heard an advertisement with some excellent sales prices that included alcohol for the Caribbean.  So I contacted our regular BIG online TA, who says they do not book MSC.

Then I looked at the online site for the big box store.  Their cruise department does not list MSC either.  Then I looked at another large TA site, and it does not list MSC either.

Has MSC stopped participating with agents? 

(We are US Based)

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MSC  does  work  with agents.

8 minutes ago, Ljoy said: MSC  does  work  with agents.

Thanks.  I just found one of the big online agencies that still does. 

BermudaBound2014

MSC will work with agents, but several of the US agencies refuse to work with MSC. MSC has more than the norm issues with lack of consistent policies, long wait times on the phone, low customer service rankings, a website that operates below industry standards (and that bar is low), etc.. All things which make dealing with MSC less profitable as a time investment is often required.

Obviously there are still US based agencies that will work with MSC and, as you discovered, it just takes a bit of digging. I like the MSC product as long as it is priced appropriately, but US consumers would be wise to know what they are getting. 

This isn't a slam on MSC, just the facts which are something to be aware of. 

I'm from north America :).

5 minutes ago, BermudaBound2014 said: MSC will work with agents, but several of the US agencies refuse to work with MSC. MSC has more than the norm issues with lack of consistent policies, long wait times on the phone, low customer service rankings, a website that operates below industry standards (and that bar is low), etc.. All things which make dealing with MSC less profitable as a time investment is often required.   Obviously there are still US based agencies that will work with MSC and, as you discovered, it just takes a bit of digging. I like the MSC product as long as it is priced appropriately, but US consumers would be wise to know what they are getting.    This isn't a slam on MSC, just the facts which are something to be aware of.    I'm from north America :).

thanks for the explanation.  Mind sharing what more detail about what I highlighted above?  (As I said, it's been 5-6 years since we did the Divina.)

Nothing more than you read in the reviews on a daily basis. You've sailed Divina so you have a very good handle on things. The most typical complaints seem to center around MSC's inability to resolve conflict, inconsistent policies, lack of customer service, and some from NA seem to think it's too "european".

Personally, I enjoy MSC very much and had two good experiences. I would sail on them again as long as they are priced less than the nearest competition.  All dollars being equal, MSC would not be my choice. I consider MSC's best asset is it's value. 

Happy Cruiser 6143

My TA has booked me with MSC twice and says I'm on my own after this.  She says they are an absolute nightmare to deal with and the amount of time it takes is unreal.  I imagine other agents feel the same way.

Our 4th MSC cruise coming up.  We've always booked through a specific agent.  She has said repeatedly that they are the WORSE line to deal with.  Long phone wait, inconsistent information, etc. 

Sancho_proudfoot

Even over this side of the pond in the UK, our cruise-specialist TA told me she would have to call me back once she "eventually" got things sorted with MSC.

My very large on line agency does book MSC.

My travel agent has told me at the time of our first MSC cruise that there can be problems dealing with MSC ahead of time, but the on board experience is top notched.

He was right and we have been repeat customers of the line.

Of course, we seem to the somewhere rare US cruiser who understand there is a whole world outside Nowhere, USA with different customs, languages, and food.

3 hours ago, Homosassa said: Of course, we seem to the somewhere rare US cruiser who understand there is a whole world outside Nowhere, USA with different customs, languages, and food.

You can't seriously believe that the primary reason  US travel agencies refuse to sell MSC has to do with NA client expectations?  I honestly don't know of any other cruise line that TA's refuse to work with. 

I certainly can't speak for all TA's but I can speak for my favorite (who refuses to sell anymore MSC even if she loses commission): Her rational revolves around  excessive wait times, inconsistent information, and a high frustration levels trying to resolve issues. I believe the final straw for her was the issue when her client got the "compromised passport documentation' letter.  

In addition, MSC's the only cruise line I am aware of with a F rating at the BBB which should cause pause to even the most loyal fan. 

Please understand, I'm not a MSC hater. At the right price point, it's a lovely option.  But I'm not one to turn a blind eye to some of the potential pitfalls.

40 minutes ago, BermudaBound2014 said:   You can't seriously believe that the primary reason  US travel agencies refuse to sell MSC has to do with NA client expectations?  I honestly don't know of any other cruise line that TA's refuse to work with.     

Nowhere in my post did I say this.

I just said that we might be happy as MSC cruisers because we know that customs, languages, and food can be different than in the USA.

17 minutes ago, Homosassa said: Nowhere in my post did I say this.   I just said that we might be happy as MSC cruisers because we know that customs, languages, and food can be different than in the USA.

In that case, please accept my apologies for misreading. 

GOLDENBONNY

16 hours ago, BermudaBound2014 said:   You can't seriously believe that the primary reason  US travel agencies refuse to sell MSC has to do with NA client expectations?  I honestly don't know of any other cruise line that TA's refuse to work with.    I certainly can't speak for all TA's but I can speak for my favorite (who refuses to sell anymore MSC even if she loses commission): Her rational revolves around  excessive wait times, inconsistent information, and a high frustration levels trying to resolve issues. I believe the final straw for her was the issue when her client got the "compromised passport documentation' letter.     In addition, MSC's the only cruise line I am aware of with a F rating at the BBB which should cause pause to even the most loyal fan.    Please understand, I'm not a MSC hater. At the right price point, it's a lovely option.  But I'm not one to turn a blind eye to some of the potential pitfalls.

I would love to know about F rating with BBB . Plus I work with huge USA agency and they have no problem to book MSC .

Linda the Book Lover

Our travel agent had no issue booking our last cruise with MSC except for long phone wait times. Being a professional she did not gripe about it just stated she would call me back when she reached them rather than my holding online. We had a great cruise and plan to book another one with MSC.

I did look at BBB and saw many complaints which were resolved and not shared online. It could be anything and may not be a large issue. Some people use BBB as a resource for issues that they may handle on their own but prefer having a larger known entity take care of it for them.

There are agents who will assist you both online and in person. No, I am not a travel agent nor have I wanted to be one. 

1 hour ago, Linda the Book Lover said: Our travel agent had no issue booking our last cruise with MSC except for long phone wait times. Being a professional she did not gripe about it just stated she would call me back when she reached them rather than my holding online. We had a great cruise and plan to book another one with MSC.   I did look at BBB and saw many complaints which were resolved and not shared online. It could be anything and may not be a large issue. Some people use BBB as a resource for issues that they may handle on their own but prefer having a larger known entity take care of it for them.   There are agents who will assist you both online and in person. No, I am not a travel agent nor have I wanted to be one. 

OMG I just had a pleasure to read those complaints. LOL it's amazing how many idiots on Earth.  😅

5 hours ago, GOLDENBONNY said: OMG I just had a pleasure to read those complaints. LOL it's amazing how many idiots on Earth.  😅

I started reading the BBB reports months ago and can say without a doubt that all the mainstream cruise lines get similar complaints. I also agree that they are quite comical to read.

However; that begs the question I am left pondering: "Why is it that MSC is the only cruise line with a failing BBB rating?"   Certainly they don't have more idiots sailing with them than the other lines! 

Carnival = A+

PRincess = A

Celebrity = A-

Oceana = A-

Holland = C

While BBB ratings probably mean very little to the average cruiser, my understanding is that a BBB rating is based on how a company is willing to resolve issues.  If so, it's relevant information to share with cruisers.

To tie the BBB discussion back to the tenets of this particular thread: If MSC is the only cruise line with a failing BBB rating and they are also are (or appear to be) the only cruise line that some travel agents refuse to sell, what relationship exists between the two variables~ Correlation or Causal?  

No harm intended to those who remain loyal to MSC, but I would hope other cruise enthusiasts also find the discussion interesting at the very least. 

As with sports cars, thoroughbreds, and opera, Italy has a cruise line that combines extreme enjoyment with disappointment. Fortunately, our Orlando-based TA has the intestinal fortitude to obtain our requested cabins and provide advance notice of MSC product changes such as the offerings on the repeatedly-delayed opening of Ocean Cay.

I wrote an earlier post called MSC Comedy of Errors, which you can search for here or Google, that details many of the frustrating experiences I went through in dealing with MSC customer service.  I can't tell you how many calls I had to make or how much time I spent on the phone trying to resolve many, many issues. Granted, I'm not a travel agent and this was a direct booking.  But I am an experienced cruiser, and I found the whole experience very, very time consuming and frustrating. I can certainly understand why a travel agent wouldn't want to deal with this sort of thing.  The compensation may not make up for the time spent sorting things out in some instances.

      10 hours ago, BermudaBound2014 said: No harm intended to those who remain loyal to MSC, but I would hope other cruise enthusiasts also find the discussion interesting at the very least.   

I find discussions on the boards filled with information and also sometimes not. I take all I read with a grain of salt and make up my own mind. Over the years I have found that no one cruise line has earned my total loyalty per se but I sail a ship for the itinerary or something I wish to try out on a certain trip. I do know initially there were many complaints about MSC, and I remind myself that they are based primarily in Europe and recently branching out. No worries and certainly no harm is done when one expresses their own opinion. 

1 hour ago, Fogfog said: Under which BBB is this found?   Any updates on Ocean Cay? I did some sleuthing recently and found he history of this man made island (formerly a mining operation) fascinating  

Better Business Report profiles are found under the location that the company is headquartered in the United States. I thought that the BBB was a United States watchdog organization and as far as I know, they only have one primary location for each company.

A general search including "_____ cruises BBB report" will take you to the placeholder for each line. 

RCL = A+ (Miami)

NCL = A + (Miami)

Carnival = A+ (Miami)

Costa = A (Hollywood, Fl)

Princess = A (Los Angeles)

Celebrity = A- (Miami)

Oceana = A- (Miami)

Holland = C  (Seattle)

MCS = F (Fort Lauderdale)

Certainly the BBB shouldn't be the only factor in deciding which cruise line to sail.  I find it interesting that MSC is in the bottom of the pack. Even Costa has managed an "A" rating. 

1 minute ago, BermudaBound2014 said:   Better Business Report profiles are found under the location that the company is headquartered in the United States. I thought that the BBB was a United States watchdog organization and as far as I know, they only have one primary location for each company.   A general search including "_____ cruises BBB report" will take you to the placeholder for each line.    RCL = A+ (Miami) NCL = A + (Miami) Carnival = A+ (Miami) Costa = A (Hollywood, Fl) Princess = A (Los Angeles) Celebrity = A- (Miami) Oceana = A- (Miami) Holland = C  (Seattle) MCS = F (Fort Lauderdale)   Certainly the BBB shouldn't be the only factor in deciding which cruise line to sail.   

Aren't cruise lines are flagged outside US... ?

Not certain what maritime laws provide nor do I claim to understand the  contract of carriage etc. It would never occur to me to complain to the BBB about a cruise issue

I highly doubt the A+ ratings as much as I doubt the F,  Spent too much time here on CC !

18 minutes ago, Fogfog said: Aren't cruise lines are flagged outside US... ? Not certain what maritime laws provide nor do I claim to understand the  contract of carriage etc. It would never occur to me to complain to the BBB about a cruise issue I highly doubt the A+ ratings as much as I doubt the F,  Spent too much time here on CC !  

Mainstream cruise lines are all flagged outside the US, but they each have a US addressed headquarter. I'm by no means an expert on the BBB, but remember, the ratings aren't based solely on consumer reviews.  

From the BBB..... "The grades represent BBB’s degree of confidence that the business is operating in a trustworthy manner and will make a good faith effort to resolve any customer concerns filed with the BBB." So in this case, an A+ does not mean that RCL is the best cruise line, it just means that the BBB believes the company holds high integrity and will work to resolve customer complaints. I suspect MSC's failure rating is related to unwillingness to resolve customer conflicts (which we read about here rather frequently).

I am more intrigued in understanding WHY MSC is the only line with a failure rating. A comparison among peers. I thought perhaps it was because they were "Italian", but the Costa data throws that theory to the wind. 

BBB ratings represent the BBB's opinion of how the business is likely to interact with its customers. The BBB rating is based on information BBB is able to obtain about the business, including complaints received from the public. ... BBB assigns ratings from A+ (highest) to F (lowest).

The organization says that trustworthy companies can become BBB "accredited," which can cost anywhere from hundreds to more than $10,000 in membership fees each year. ... While many people view the BBB as a consumer watchdog or even a government agency, the BBB itself says this is a misconception.

https://money.cnn.com/2015/09/30/news/better-business-bureau/index.html Tells another story with no date about BBB, dated September 2015. I am not a fan of CNN but I found the article interesting.

BBB Accreditation Cost: Each BBB has its own fee structure for businesses in their area. Those fees range from a few hundred dollars per year to thousands of dollars depending on the number of locations and employees a business has. Mar 22, 2019

To get an A+ rating, you need to get 97 points or more. The grade you ge t  from the BBB represents the BBB's degree of confidence that your business is operating in a trustworthy manner and will make a good faith effort to resolve any customer complaints. Nov 1, 2018

The BBB rating is based on information BBB is able to obtain about the business, including complaints received from the public. ... BBB assigns ratings from A+ (highest) to F (lowest).

If you're dissatisfied with a business transaction, whether the company is accredited with the Better Business Bureau (BBB) or not, you can file a complaint through your local BBB. ... But if that fails, the BBB promises to do its best to help both sides come to a quick and fair resolution.

The BBB helps many solve issues they felt they could not resolve on their own. They have also been helpful in putting out information to warn consumers about scams. I do not deny I have read various stories about what has happened to them when sailing MSC. I have also read stories speaking of highlights and great service. I feel MSC has tried to achieve a better experience by changing many of the things in the American market that Americans prefer when sailing.

MSC gets an A rating when it comes to cruise price. 

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