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Everything You Need to Know About Becoming a Travel Agent

Here's what you should know before becoming a travel agent.

If you're someone who spends your days scanning flights , loves hotel rewards points, and in general, is a fervent traveler, you've probably wondered how to become a travel agent.

And, while it's true that living in the age of Expedia means travel agents are not as vital as they once were, people use them a lot more than you might think. Just because travelers aren't calling up an agent every time they need to book a quick flight doesn't mean they don't want to consult an expert for a big trip. This holds especially true when it comes to honeymoons or experiential trips that have a lot of moving parts — coordinating tour companies , translators, or multiple resort stays, for example. It's often easier to leave the logistics to someone else: travel agents.

You don't need a specific employment background to become a travel agent, so if you're looking for a fresh career start, that's totally OK. You have to start somewhere on your path to becoming a travel agent, and the sooner you jump in, the sooner you'll build your client base. On the other hand, if you're hoping to parlay your experience in a semi-related industry, be it marketing or hospitality, that can help because you'll have even more context for your new gig. Either way, this can be a rewarding career path (with some fun perks), so here's what you need to know to become a travel agent.

Formal Training Needed to Become a Travel Agent

While some four-year colleges, community colleges, and trade schools offer tourism certifications, it is not a requirement for those trying to become travel agents. Certificates of tourism can be very helpful, but so can previous training in marketing, hospitality, or even event planning. Ultimately, your knowledge of destinations, sales, itinerary planning, and booking software will be crucial for your career as a travel agent.

In terms of the training time you need to put in before becoming a fully-fledged travel agent, it depends. You could start your career right after high school, or you could put in one to four years to earn a certificate, associate's, or bachelor's degree in tourism. Of course, you could also change course from a related job, and morph your experience as, say, a destination wedding planner into a career as a travel agent.

Training Programs Available

You could take classes with a company like The Travel Institute to earn your certification. Not only will they teach you the basics of planning itineraries, but they'll also make sure you're learning about new cultures, world geography, and experiences you can have all over the world. They'll also help you decide what business route you want to take.

How to Become a Travel Agent: The Logistics

Becoming a travel agent will likely mean starting your own business . On the plus side, it requires relatively little overhead. If you're becoming a small business owner by opening a yoga studio, for example, you will need to rent a space, deal with permits, buy supplies, build a website, and pay yoga teachers and someone to work the front desk. However, if you're starting a travel agent business, you can operate from your living room and there aren't nearly as many upfront costs.

You will have to think about what type of business you want to become. Do you want to incorporate or become an LLC? Would you rather be a sole proprietor? Incorporating takes the most effort, and is often the most expensive. Becoming an LLC is a good happy medium because it can help protect you as a business entity without having as many associated costs. Small business owners typically become an LLC to protect their personal assets. If you get sued as an LLC, someone can come after your business holdings, but can't come after your house, car, or personal savings.

If you choose to remain a sole proprietor (which doesn't require any fees or legwork), you are essentially a freelancer or independent contractor. You can be an LLC and an independent contractor, too — they aren't mutually exclusive. If you want to be an independent contractor, it likely means you're working as part of a larger host agency, which is smart to do when you're starting out as a travel agent. Down the road, you can also own a travel agency franchise. Owning a franchise might come with more overhead costs, and that would be a reason to incorporate.

If you're an independent contractor, you should know that your taxes aren't going to be as straightforward as a full-time employee's might be. You may have to start keeping track of your business expenses, as you might be able to write them off. You also might not get things like health benefits from your employer. As you plan your new career, consider sitting down with an established travel agent to ask them some logistical questions: Where do they get their health insurance? How do they keep track of their income and expenses? Do they use an accountant to do their taxes? While meeting with the travel agent, you can discuss the pros and cons of working for a larger agency, too. If you're not sure how to get in touch with other travel agents, consider using social media, like LinkedIn or even Instagram.

What to Think About When You Become a Travel Agent

Once you've secured work as a travel agent, you'll want to think about how you can earn more money and distinguish yourself from other agents. Here are three things to consider as you start your career.

Making Commissions: If you're working for a larger travel agency as an independent contractor, how do commissions work? Make sure you have this conversation early on before accepting the position. When you're starting out, you want to make sure the commission rate you're receiving is similar to the industry standard.

Growing Your Client Base: How do you make more money as a travel agent? Clients, clients, clients. You want happy customers who will return to you every time they want to book a travel experience. You'll want to keep your clients happy by finding them great deals, curating unbelievable experiences for them, and simply being great to work with.

Establishing a Niche: This is by no means a requirement for becoming a travel agent, but as you establish your career, you may want to consider focusing on a specific niche. For example, perhaps you're someone who focuses on honeymoon travel , luxury travel, or adventure travel . Your niche can help you attract clients, and it can be anything in the travel realm, as long as there's a need for it.

Related Articles

How to Become a Travel Agent—Because, Believe It or Not, the Industry Is on the Rise

By Scott Bay

There’s a reason “how to become a travel agent” has been a continuously trending search phrase on Google—it is a career path that offers a flexible work environment and schedule, ample travel opportunities, and an immersion into a supportive world-wide industry. It's a surprise to some in 2023: Once the internet became widely available, it was largely believed that needing a travel agent was obsolete. However, even though the brick-and-mortar agencies with punny names in strip malls have vanished, the career is on-the-rise .

New software options are making it easier than ever for people to make money planning trips, either as a side hustle or as a full-time business. That’s why Cherikonda, India-based stay-at-home mother, Maya Kapoor-Miller, decided to enter the professional world as a travel agent this year, at 31. “I knew nothing about the travel industry prior to signing up,” says Kapoor-Miller, who decided to use San Francisco-based booking platform Dreamport to establish her online travel advisor business. “It is my first business in life, and the only one that you can start with no investment.”

But there's also a rise in demand. When people ventured back into the world after the pandemic, travel agents saw an overwhelming amount of business . And that momentum hasn’t stopped—when travel is complicated, like it was in 2020 and 2021, travelers turned to professional trip planners to create a seamless vacation. For better or worse, traveling has remained complicated and chaotic, with new rules being implemented (like Americans needing to pay a fee to visit Europe in 2024 ) and airline strikes and staffing issues. Offloading all of the nitty-gritty details to someone else is more appealing than ever.

For those entering the field, there's also the age-old motivator: a love of travel. 

Shelton Ellis, who is based in North Carolina, recently saw these opportunities and left behind more than 20 years in public relations and global advertising to turn his passion into a career. “I was born with a wanderlust that would wear Rick Steves out,” Ellis says. “I decided to take the leap and follow that lifelong yearning. Transitioning into this role was really about learning how to monetize what I'm passionate about.”

Whether you are looking for a new career path or a lucrative side-hustle—or simply curious about those taking the plunge—here’s how to become a travel agent, from the qualifications and education required, to anticipated earnings, according to those who have made the shift in the past year. 

What exactly does a travel agent do?

Travel agents, or travel advisors (the term is mostly interchangeable), manage everything that goes into a trip for their clients: the flights, car transfers, accommodations, restaurant reservations, and more—they even inspire the itinerary. The reason people turn to travel agents, aside from having a helping hand during any travel chaos , is also to tap into the travel agent’s first-hand knowledge of destinations, and their industry partnerships, which often lead to perks such as hotel upgrades, ideal airplane seats, and experiences that can’t be found on a search engine.

“You have to remember that as a travel agent, you will be a guide for people during their happiest moments—family reunions, weddings , baptisms, and once-in-a-lifetime experiences that people have dreamt of,” says Kapoor-Miller. “It has been one of the most rewarding aspects of being a travel agent. You navigate people, inform them, and help them choose.”

So, how do you become a travel agent?

There are many ways to become a travel agent, from joining an existing travel agency , to starting an independent business from the ground up. Others are opting for one of the buzziest start-ups in the travel industry, Fora . When it launched in 2021, the software company, which trains and provides search engine-optimized profile pages to advisors—at one point had a waitlist of over 30,000 people eager to begin a part-time gig. Travel photographer and Condé Nast Traveler contributor Amanda Villarosa is currently in the process of joining.

“I'm the person that friends and family come to for travel recommendations, tips and tricks, and general travel advice,” says Villarosa. “After discovering Fora and looking into it, I realized that it could be the perfect side-hustle, considering I'm already so involved in the industry.”

With additional flexibility, Villarosa was able to move from New York City to splitting her time between Denver and Los Angeles . She says that the sign-up was quite straightforward. “You're given a dedicated Fora email and have access to advising tools and fellow Fora advisors,” she says. “The training is in the form of Zoom meetings and videos, which you have the option to watch at your own pace. Once completed, you take a certification quiz and you're on your way to advising.”

The other ways in are slightly more involved. To begin an independent practice, you go about it like many other businesses. You will have to create an LLC, establish a business name, cultivate marketing materials, build a website, find clientele, and more.

Ellis found something in the middle, choosing to connect with an established travel agency. “Don't be afraid to reach out to an agency looking to take on new advisors and is willing to mentor," says Ellis. "I was fortunate to learn so much from Annie Chambers, the owner of Crafted Escapes , who has seven years in the business.” He now knows the ropes on everything from using itinerary-building software to destination-specific training, to the sales and marketing aspects of the trade.

Is there required education or qualifications?

Ellis says that there's no certification, per se, required to become a travel advisor, but there are countless training courses available like Departure Lounge ’s classes on navigating the industry through hotels and tour operators. He said it’s also important to stay on top of travel trends. Ellis recently completed travel agent training programs provided by premier cruise lines such as Virgin Voyages , Ritz-Carlton Yachts , and Cunard to help agents sell their products more accurately.

How much does a travel agent make?

What a travel agent earns depends on how many trips they successfully book for their clients. The entire model is commission-based, meaning agents earn a percentage of the total cost of the vacation they orchestrate. Many travel advisors choose to charge a flat-rate planning fee in addition to their commission, but balance is key—if you charge a high planning fee, it could lead to potential clients going elsewhere.

By Olivia Morelli

By Alex Van Buren

By Melissa Liebling-Goldberg

By Paris Wilson

Fora ’s website states that “some of our full-time, expert advisors earn well into the six figures (or beyond).” So a lucrative career may be on the horizon, for those who are able to build a robust client base and excellent industry connections.

How much you make can also depend on where you live around the world. “I am being paid in dollars,” says India-based Kapoor-Miller. “So the currency fluctuations of the local exchange rate are not something I am worried about.”

What are the key skills required to become a travel agent?

“Travel agents need a mix of customer service, communication, destination knowledge, organizational, and problem-solving skills,” says Kapoor-Miller. “But I would say that adaptability, flexibility, curiosity, and cultural sensitivity top them all—you have to put yourself in other's shoes, and understand the requirements, hopes, and expectations of your clients along with any worries and questions they may have.”

It’s vital to have a passion for traveling, even the aspects of the process that aren’t as exciting, such as learning about new airline routes, train schedule updates, and industry news. “It can be an information-heavy hustle, and I believe it's important to be excited about it as that energy definitely transfers to your clients and partners,” Villarosa says.

Should travel advisors choose a specialization?

Many travel advisors have found success through becoming an expert in a few types of travel and destinations. “It's important to become an authority and learn as much as you can through personal experiences and continuing education,” says Ellis. “As a proud member of the LGBTQIA+ community , an avid snow skier, and scuba diver, I know not only the popular destinations but others that are off the beaten path, equally safe and adventurous for all travelers.” This helps travel agents establish a competitive edge, and hopefully convince potential clients to choose them for their expertise.

What are the benefits of being a travel agent?

“Flexibility tops them all,” says Kapoor-Miller. “And the ability to start without industry knowledge. If you worry that you are too old for this job, the good news is that this is a job you can enter and enjoy at any age.”

Another great perk is the "Familiarization trip,” says Ellis. “Tourism boards and hotels invite agents to visit and familiarize themselves with a particular country and its properties. After all, any accomplished salesperson should learn everything they can about their products first-hand...even if they're in Bora Bora.” It's hard work, but someone's got to do it. 

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Raise your hand if you love to travel. Whether you’re often on the road or take a vacation just once a year, you’ve probably heard of travel agents. These folks help plan and book itineraries for you, eliminating a lot of the pain points when it comes to traveling.

These days many people skip out on a travel agent in lieu of booking their trip online, but if you’re a frequent traveler, you may want to become a travel agent yourself. Why? Because it can save you a lot of money — and may even earn you some in the process.

Let’s take a look at how to become a travel agent, why it’s something you may want to consider and the ways it can work for you.

Why become a travel agent?

Have you ever obsessively researched the best hotels in a city you’re planning to visit? How about checking seat maps on an airplane? If getting into the nitty-gritty of travel logistics is something you do in your spare time, you might also enjoy becoming a travel agent.

Not only do you get to plan trips for others, but you’ll also be able to take advantage of special discounts on many facets of travel.

This is true for your clients, but also for yourself. Travel agents have access to a variety of discounted rates on both airlines and hotels, even when booking travel for themselves.

» Learn more: How to get a refund from a travel agency

How to become a travel agent

Find a program.

Becoming a travel agent isn’t as simple as declaring yourself one. Typically, the first step is to sign up for a program that’ll teach you the basics of running your own travel business.

There are a variety of programs to choose from, depending on your interests and career goals. Most programs will teach you about the business side of being a travel agent as well as how to plan trips, so your courses in itinerary planning and travel insurance will be coupled with business ethics and customer service.

If you’re wondering how to become a travel agent from home, don’t worry. Many of these courses don’t have to be done in person; there are online programs that will teach you everything you need to know from the comfort of your living room.

Apply for certification

Once you’ve completed your coursework, you’ll want to apply for certification. Although there is no single standard that designates you a travel agent, there are a number of different identifiers that you can acquire. Some of the more common ones are:

International Air Transport Association, or IATA, which allows you to book travel on domestic and international airlines.

Travel Industry Designator Service, or TIDS, which allows agents to book trips with a variety of travel suppliers and receive commissions.

Cruise Lines International Association, or CLIA, which provides agents the ability to book trips on cruises around the world.

In order to access Marriott’s travel advisor rates, for example, you can use any three of these designations, along with a variety of others.

Each of these associations and identifiers have different implications for your business, so you’ll want to be sure you’ve fully researched them before applying for membership.

» Learn more: Do travel agents really save you money?

Save money as a travel agent

Once you’ve qualified as a travel agent, what comes next? If you travel frequently, becoming a travel agent can be a huge benefit to you, as it offers discounted rates and access to luxury travel options.

Discounted rates

Travel agents have access to negotiated rates that aren’t available to the general public. The exact amount will vary depending on the business. Hilton, for example, will give personal travel discounts of 50% off at newly-opened hotels and up to 25% off at the remainder of hotels within Hilton’s portfolio.

Hyatt, meanwhile, will give you a discount on personal travel of up to 50%, but only during select dates of the year. And although not all airlines give discounts to travel agents, many do.

Regardless, these are some pretty spectacular savings, and if you’re looking to save money on your vacations, being a travel agent can help.

Luxury programs

Becoming a travel agent isn’t only about saving money, however. It also grants you access to many hotel chains’ luxury travel programs.

If you’re big into elite status benefits, this is definitely something you’ll want to consider — especially since you don’t need any status at all to receive these perks, as long as you book through the hotel’s agent portal.

Most major hotel chains have these programs, including Hyatt Privé, Hilton Impresario, Marriott STARS & Luminous, Four Seasons Preferred Partner, Belmond Bellini Club, Rosewood Elite, Mandarin Oriental Fan Club and Shangri-La Luxury Circle.

While benefits vary by brand, many of these offers include things like room upgrades, complimentary breakfast, early check-in or late checkout and credits for expenses like dining or spa services. General consumers aren’t eligible for these programs, but once you’ve become a registered travel agent, they become accessible to you; however, some programs — such as Hyatt Privé — are invitation only.

For the most part, booking rooms through these programs shouldn’t cost more than the standard rate you’d be paying anyway, so you have the potential to get big benefits without shelling out any additional money.

However, note that these numbers don’t take into account any other discounted rates for which you may be eligible, such as those offered to American Automobile Association members and veterans .

» Learn more: Uncommon tips for saving money on travel

Earn money as a travel agent

Of course, becoming a travel agent isn’t all about scoring discounts for yourself. If you’re looking to earn some money, being a travel agent can be a good way to do so.

Note that travel agents operate in a customer-facing role, so you’ll also need to be able to build client relationships and be comfortable with sales. Courses such as those mentioned above can help train you to do this and run a successful business.

If booking travel and organizing trips for others is something that appeals to you, there’s definitely money to be earned. Marriott, for example, gives agents a commission of between 8% and 10% for all eligible stays booked.

» Learn more: The pros and cons of booking through online travel agencies

If you’d like to become a travel agent

There are a few good reasons to become a travel agent, especially if you travel a lot. Although it takes time and effort to complete training and apply for accreditation, the benefits you’ll receive as a travel advisor can be significant. This is true whether you’re booking personal travel or have built yourself a client base. Either way, there’s money to be had — and saved.

How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are some of the best travel credit cards of 2024 :

Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® Card

No annual fee: Bank of America® Travel Rewards credit card

Flat-rate travel rewards: Capital One Venture Rewards Credit Card

Bonus travel rewards and high-end perks: Chase Sapphire Reserve®

Luxury perks: The Platinum Card® from American Express

Business travelers: Ink Business Preferred® Credit Card

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75,000 Earn 75,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's over $900 when you redeem through Chase Travel℠.

1.5%-5% Enjoy 5% cash back on travel purchased through Chase Travel, 3% cash back on drugstore purchases and dining at restaurants, including takeout and eligible delivery service, and unlimited 1.5% cash back on all other purchases.

Up to $300 Earn an additional 1.5% cash back on everything you buy (on up to $20,000 spent in the first year) - worth up to $300 cash back!

on Capital One's website

2x-5x Earn unlimited 2X miles on every purchase, every day. Earn 5X miles on hotels and rental cars booked through Capital One Travel, where you'll get Capital One's best prices on thousands of trip options.

75,000 Enjoy a one-time bonus of 75,000 miles once you spend $4,000 on purchases within 3 months from account opening, equal to $750 in travel.

What does a travel agent do?

Would you make a good travel agent? Take our career test and find your match with over 800 careers.

What is a Travel Agent?

A travel agent assists individuals or groups in planning, organizing, and booking various aspects of their travel arrangements. They act as intermediaries between travelers and travel suppliers, such as airlines, hotels, car rental companies, and tour operators. Travel agents have in-depth knowledge of different destinations, travel options, and industry trends, which they leverage to provide personalized recommendations and advice to their clients.

One of the primary roles of a travel agent is to help clients navigate the complex world of travel. They listen to their clients' preferences, budget constraints, and desired experiences, and then work towards creating a tailored itinerary that meets their needs. Travel agents handle tasks such as booking flights, accommodations, ground transportation, and excursions, ensuring that all the necessary arrangements are made smoothly. They can also provide valuable insights on visa requirements, travel insurance, and local customs, helping travelers make informed decisions and avoid potential pitfalls.

What does a Travel Agent do?

Travel agents possess extensive knowledge and expertise in the travel industry, including destinations, transportation options, accommodations, and activities. This expertise allows them to provide valuable advice and guidance to travelers, helping them make informed decisions and create well-planned itineraries that meet their specific needs and preferences. They also have access to a wide range of resources and tools that enable them to efficiently search for the best deals, discounts, and promotions available. They can often secure exclusive rates and packages, saving their clients both time and money.

Duties and Responsibilities Here are some common tasks and responsibilities associated with being a travel agent:

• Client Consultation: Travel agents engage in thorough consultations with clients to understand their travel preferences, requirements, and budget. They ask relevant questions to gather necessary information and provide personalized recommendations based on the client's needs.
• Itinerary Planning: Based on client preferences, travel agents create detailed travel itineraries that include destinations, transportation options, accommodations, and activities. They consider factors like travel dates, budget constraints, and any specific requests from clients.
• Reservation and Booking: Travel agents handle the booking process for flights, hotels, rental cars, and other travel-related services. They ensure that all bookings are made accurately and efficiently, securing the best available rates and deals for their clients.
• Travel Documentation and Logistics: Travel agents assist clients in obtaining necessary travel documents such as passports, visas, and travel insurance. They provide guidance on the documentation process and ensure that clients have all the required paperwork in order. Agents also handle logistical aspects like seat assignments, baggage allowances, and transportation arrangements.
• Knowledge of Destinations: Travel agents possess extensive knowledge about various destinations, including popular attractions, local customs, weather conditions, and safety considerations. They provide valuable information and recommendations to clients, enabling them to make well-informed decisions about their travel plans.
• Customer Service: Travel agents offer exceptional customer service throughout the entire travel process. They address client inquiries, resolve any issues or concerns that may arise, and provide support during the trip. Agents act as a point of contact for emergencies and assist clients in making alternative arrangements if necessary.
• Stay Up-to-Date with Industry Trends: To provide the best service to clients, travel agents stay updated with the latest industry trends, travel regulations, and changes in travel technology. They attend industry conferences, participate in training programs, and conduct research to ensure their knowledge is current.
• Sales and Marketing: Some travel agents engage in sales and marketing activities to attract new clients and promote travel packages and services. They may participate in trade shows, develop promotional materials, and utilize online platforms to reach a wider audience.
• Financial Management: Travel agents handle financial transactions related to travel bookings, including processing payments, issuing refunds, and managing invoices. They maintain accurate records of financial transactions and ensure compliance with accounting procedures.
• Continuous Learning: Travel agents continuously enhance their skills and knowledge by staying updated on travel industry trends, new destinations, and emerging technologies. They actively seek opportunities for professional development to provide the best possible service to their clients.

Types of Travel Agents There are various types of travel agents, each specializing in different aspects of travel and catering to specific clientele. Here are some common types of travel agents and what they do:

• Leisure Travel Agents: Leisure travel agents focus on organizing vacations and leisure trips for individuals, families, or groups. They assist clients in planning and booking all aspects of their leisure travel, including flights, accommodations, tours, and activities. Leisure travel agents may specialize in specific types of travel, such as beach vacations, cruises, adventure travel, or luxury travel.
• Corporate Travel Agents: Corporate travel agents primarily cater to business travelers and companies. They handle the complex travel needs of corporate clients, including booking flights, arranging accommodations, managing itineraries, and coordinating travel logistics. Corporate travel agents are familiar with business travel policies, negotiated rates, and preferred vendors to ensure cost-effective and efficient travel arrangements for their clients.
• Group Travel Agents: Group travel agents specialize in organizing travel for large groups, such as family reunions, weddings, school trips, or corporate retreats. They handle group bookings for flights, accommodations, transportation, and activities, negotiating group rates and coordinating logistics to accommodate the specific needs and preferences of the group.
• Tour Operators: Tour operators design and operate pre-packaged tours and travel itineraries. They create comprehensive tour packages that include transportation, accommodations, guided tours, and activities. Tour operators often work with travel agents to sell their tour packages, providing them with a ready-made product to offer their clients.
• Destination Specialists: Destination specialists focus on specific regions, countries, or cities. They have in-depth knowledge of the destination's culture, attractions, local experiences, and logistical considerations. Destination specialists provide expert advice and create customized itineraries for travelers seeking in-depth exploration of a particular destination.
• Online Travel Agents (OTAs): Online travel agents operate through internet platforms and websites, offering a wide range of travel services. They allow customers to search, compare, and book flights, hotels, rental cars, and other travel services online. Online travel agents may also provide customer support and assistance through online chat or call centers.
• Niche Travel Agents: Niche travel agents specialize in specific types of travel, catering to niche markets or specialized interests. Examples include adventure travel agents, luxury travel agents, honeymoon specialists, culinary travel agents, or eco-tourism experts. These agents have extensive knowledge and expertise in their niche area, curating unique experiences and tailored itineraries for clients with specific interests.

Are you suited to be a travel agent?

Travel agents have distinct personalities . They tend to be enterprising individuals, which means they’re adventurous, ambitious, assertive, extroverted, energetic, enthusiastic, confident, and optimistic. They are dominant, persuasive, and motivational. Some of them are also conventional, meaning they’re conscientious and conservative.

Does this sound like you? Take our free career test to find out if travel agent is one of your top career matches.

What is the workplace of a Travel Agent like?

The workplace of a travel agent can vary depending on their specific employment arrangement. Some travel agents work in traditional brick-and-mortar travel agencies, which may be part of a larger travel company or operate independently. In these settings, travel agents typically have a physical office space with workstations, computers, and travel industry resources such as brochures, destination guides, and reservation systems. They may have a reception area to welcome clients and conduct in-person consultations.

With the increasing prevalence of remote work and online booking platforms, many travel agents now have the flexibility to work from home or in virtual offices. They utilize technology, such as laptops, smartphones, and high-speed internet, to communicate with clients, access travel resources, and make online bookings. Virtual travel agents often communicate with clients via phone, email, or video conferencing, offering the convenience of remote consultations.

Travel agents also frequently visit destinations, attend industry conferences, and participate in familiarization trips organized by travel suppliers. These opportunities allow them to gain firsthand experience, build relationships with suppliers, and stay updated on the latest travel trends. While travel agents spend a significant amount of time working at their desks, they also have the chance to explore and experience the destinations they recommend to their clients.

In terms of work hours, travel agents may have a standard office schedule, working weekdays during regular business hours. However, they may also need to be flexible, accommodating clients in different time zones or assisting with emergency situations outside of regular office hours. The workload of travel agents can vary throughout the year, with peak periods during holiday seasons or when there are significant events or festivals happening in popular destinations.

Frequently Asked Questions

Pros and cons of being a travel agent.

Being a travel agent can be an exciting and rewarding career for individuals who are passionate about travel and enjoy helping others create memorable experiences. However, like any profession, there are pros and cons to consider.

• Travel Opportunities: One of the major advantages of being a travel agent is the exposure to diverse travel opportunities. Travel agents often have the chance to visit destinations, experience different cultures, and explore new places as part of their job. This firsthand experience not only enhances their knowledge but also allows them to provide valuable insights and recommendations to clients.
• Personal Satisfaction: For individuals who are passionate about travel and helping others, being a travel agent can be personally fulfilling. The ability to create personalized itineraries and witness the joy and excitement of clients as they embark on their dream trips can be highly rewarding.
• Knowledge and Expertise: Travel agents develop a deep understanding of destinations, travel products, and industry trends. They stay up-to-date with the latest information, including visa requirements, safety advisories, and emerging travel destinations. This expertise allows them to provide valuable advice and recommendations to clients, ensuring they have well-planned and memorable travel experiences.
• Building Relationships: Travel agents have the opportunity to build strong relationships with clients, travel suppliers, and industry professionals. They can establish a network of contacts that can enhance their business and open doors for collaboration and future opportunities.
• Industry Changes and Competition: The travel industry is constantly evolving, with new technologies, online booking platforms, and dynamic pricing models. Travel agents must stay updated with these changes and adapt their business practices accordingly. The rise of online travel agencies and self-booking options has increased competition, requiring travel agents to differentiate themselves and provide added value to their clients.
• Workload and Time Management: The travel industry can be demanding, especially during peak travel seasons. Travel agents may need to work long hours, including evenings and weekends, to accommodate client needs and handle emergencies. Proper time management skills are essential to balance the workload and maintain a healthy work-life balance.
• Pressure for Exceptional Customer Service: Travel agents are expected to deliver outstanding customer service consistently. They must handle client inquiries, resolve issues, and manage expectations throughout the travel process. This level of customer service can be challenging, particularly when dealing with unforeseen circumstances or dissatisfied clients.
• Commission-Based Income: While some travel agents receive a salary or hourly wage, others rely on commission-based income. This means their earnings are directly tied to the bookings they secure for clients. It can take time to build a client base and establish a steady income stream, especially in the early stages of a travel agent's career.

Travel Agents are also known as: Travel Consultant

What is a Host Agency: A Travel Agent Beginners Guide

Written By: Joanie Ogg CTC, MCC Co-founder and Editor – Travel Professional NEWS®

Getting to the Basics

When the airlines eliminated commission payments in 2002 to travel agents who issued airline tickets, the world as agencies and agents knew it radically changed. Agents responded to this change by relinquishing the appointments necessary to process accountable documents such as airline tickets and moving home to operate their travel businesses. At the time this was happening, there was some speculation that this would be the demise of travel agents. Thankfully, nothing could have proven further from the truth. The lower overhead that a home based business provided increased profits, and for many productivity as a commute to an office was no longer necessary.

In this new model of doing business the home-based travel agents still found they needed several services that could only be provided by an “appointed” travel agency. Actually, my husband Tom Ogg and I operated one of the very first home-based host agency models back in late 1980s and early 1990s. The evolution of host agencies blossomed and grew exponentially since that time. Today host agencies make up a substantial part of the distribution of travel.

The Host Travel Agency Model

Host agencies come in all shapes and sizes. On FindaHostTravelAgency.com you have the ability to see a comprehensive list of host agencies with varying services and programs offered to travel agents who affiliate with them. The typical host agency business model is to act rather like a “Mother Ship” for independent travel agents providing those needed services and a generous commission split on sales made through the use of their appointments and relationships with their supplier partners. For example, a supplier partner would be a cruise line, hotel chain, all inclusive resort and a wide variety of other suppliers of leisure travel.

Should a Host Travel Agency be near me?

It should be noted that the physical location of the host agency is not as important as the services they provide. It is not at all unusual for an agent to be home-based working from their home state of say California and have a host agency located all the way across the country. It is far more important to ascertain the host agency provides the business support and supplier connectivity to help you grow and prosper. So the old term “Location is Everything” does not hold true in the host agency world. Finding the host to help you fulfill your business needs is key.

What does a Host Travel Agency provide?

Here is just a brief listing and description of some of the many services that a host agency might provide or make available to their affiliated agents. Be sure to read my piece on What EXACTLY does a Host Agency offer a Travel Agent to get more insight into the benefits of working with a host agency.

Access to Suppliers

Host Travel Agencies have relationships with cruise lines, tour companies, all inclusive resorts, hotel, car rental agencies, shore excursion companies, travel insurance vendors established and using their identification number to book travel for clients is seamless for an agent that is hosted.

Networking Opportunities

One of the most valuable features that a host agency may offer its agents is the ability to network with your peers. It might be a facebook live event, a webinar, a conference call or event a face to face event locally or at the host’s headquarters.

Many host agencies will have pre or post events for their agents that surround an industry trade show or conference. You might even get a discount on the event by being affiliated with that host. If you have the time and the ability to attend such events, you should seize the opportunities as they present themselves.

Bookkeeping and Sales Tracking

Instead of spending your valuable time on bookkeeping and accounting for your business, spend it on selling travel. Let the host agency provide you with that backroom support so you can focus on building your business.

Consumer Sales Leads

When you are just starting out, you might be relying on friends and family for business and referrals. It takes time to build up a book of business. Some host agencies provide consumer leads to their agents which can really help you to grow your business and sales experience. How the host agency provides the leads and any fees associated with that will depend on each hosts unique offerings.

Continuing Education We never want to stop learning and continuing educations is absolutely vital to the success of your business. Take advantage of every learning opportunity that comes your way. It might be in the form of weekly sales training calls, webinars, on-location training or travel learning opportunities. Education is key!

Substantial Commission Sharing

This is where you will find a variety of different pictures to look at when you are making your host agency choice. Most of the larger host agency networks are receiving very high commission percentages on sales made with the suppliers and vendors. Because of their volume of agents working through them their sales are substantially higher than that of a smaller agency. They typical 10% that most suppliers offer to a new agency or smaller agency is more than likely 2 to 6 or more percent higher in those larger hosts. When you sell the product, youwill benefit from those higher commission levels.

Technological Tools and Programs

Some host agencies will offer state of the art technology solutions for their agent members. This can be a huge benefit to you and a cost savings as well. They will invest in technology to help their agents sell more travel and you will be the beneficiary of that investment.

Marketing Programs

Many host agencies offer a wide variety of marketing materials that you can take advantage of to build your business. These can range from printed pieces if you choose to go that route or digital options. The suppliers often partner with the host agencies to promote specific products and sales they want to push out to the consumers through the agency. You can often take advantage of this great benefit.

Some host agencies pride themselves on their mentoring of their agent affiliates. If you are new to the travel business, be sure to look for a host that offers mentoring. Someone shadowing you as you go through the learning process can be invaluable.

This all sounds great right? What does partnering with a Host Travel Agency cost?

Certainly this is not all free for the taking. There is no easy answer to this one as “one-size” does not fit all here. Typically, host agencies will offer a commission sharing model or models depending on productivity and a variety of other deciding factors. Host agencies have tremendous buying power with the suppliers of travel product. With the collection of travel agents working through them as a host, this allows them higher commission from the supplier due to their high sales volume. This can translate into very healthy commission payments to those agents that use them as their host agency partner.

Some host agencies charge a start-up fee to affiliate with them. Other hosts might charge a monthly fee as well. Hosts often split commissions based on your sales volume and that percentage typically starts at about 70% to the agent and 30% retained by the host. However, there is simply no set rule here and just about every host agency has a different value proposition. Do your homework and understand all the costs and fees that you might be taking on to be sure you are making the right decision for the financial health of your travel agency.

In closing, simply stated a Host Travel Agency can be the most efficient and beneficial way to operate a travel business for many. For a newer agent it can be a cornerstone to continued success. Lower start-up costs is just one of the many reasons it can be a good choice for a newer agent. Additionally, even a very seasoned agent can benefit from working with a host agency that focuses on their travel niche and can offer them the higher commissions and internal support. Making more time for selling travel should be the goal.

Aligning with a host agency may or may not be a forever commitment if you should decide the marriage is not working out for you. There should be a contract in place when you align with a host agency and it should have the ability to be severed by either party. Spend an ample amount of time doing your research here on FindaHostTravelAgency.com to find the right fit that makes sense for your business. We are here to help you make an educated choice based on comprehensive search filters and a plethora of articles and free information to get you rolling to success!

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How does the travel industry actually work?

You may be new to the travel industry, investigating a career in travel or just trying to research a bit about the industry ahead of your next adventure. There’s a mass of information out there and it can be overwhelming to wrap your head around. Lucky for you, our team of travel experts have been hard at work to give you a bird’s eye view of the travel industry as a whole .

The travel industry has gone through many evolutions with a variety of external factors contributing to who has access to travel, where they are travelling to and what the travel industry looks like overall.

A few important travel industry statistics

Let’s start by setting the scene…the travel industry is HUGE and the numbers certainly prove it .

Source: Statista

A brief history of the travel industry

We are fortunate to live in a globalised world meaning that travel is reasonably accessible. At the press of a button, most people are able to book a flight and jet off to wherever our wallets will take us. 

But, it hasn’t always been so easy. To help you understand how the industry has developed to the point it has today and where it might head in the future, here is a travel industry timeline.

Before the mid 20th century, travel was reserved for the extremely wealthy. It was expensive and it was time-consuming (can you imagine having to travel on a boat for 3 weeks…. or 3 months!). The concept of a ‘travel industry’ had not yet formed; it was more a collection of hotels, restaurants and coachlines who all operated independently from one another.

1950 – 2000

After the Second World War, travel suddenly started to become accessible for many more people due to the development of commercial airlines. Although they were originally still very expensive,  costs started to reduce over the years and more people were able to invest in seeing the world.

The industry grew and grew, and many saw a gap in the market for people wanting to travel but not having the knowledge, or time to organise it themselves – travel agents and tour operators started to establish themselves!

2000 – 2019

The travel industry has undoubtedly boomed, and the way that people travel is almost unrecognisable from the early 20th century. With smartphones, we now have unlimited apps at our fingertips, specifically designed to make every aspect of travel easier. 

For travellers, there are websites and apps to help them plan their travel, help them while travelling and to give them inspiration for their next trip! For travel agents and tour operators, itinerary software has streamlined much of their processes, from itinerary planning to customer relationship management. Now all this technology is amazing, and helps our lives in many ways, but has also resulted in fragmentation of the travel industry with travellers choosing to plan and manage their trips themselves or online increasingly.

 2020 and the future of travel

Due to the pandemic and the pause in travel, both countries and travellers worldwide re-evaluated travel and how it should be conducted. Countries who experienced over-tourism considered ways to encourage more sustainable travel in their destinations . For travellers, Covid triggered them to start thinking about their bucket list destinations and working with travel designers to plan and book them. This resulted in tourism returning with a significant rise in 2022, although the industry is indicating it might be plateauing in 2023/2024 .

How does the industry actually work?

You may be thinking to yourselves, how does travel actually function as an industry . How does it all fit together? You are not alone, it’s a complex industry notorious for its jargon, terminology and abundance of acronyms!

As you can see there are a few key players to remember:

Tourism Boards and Government organisations: Usually run or overseen by local or national governments. These boards set in place regulations for the other players in the industry. They also market countries or cities as tourist destinations for potential travellers

Suppliers/Vendors: Suppliers (or Vendors) are the hotels, the restaurants and the activity providers that travellers eat, stay and partake in on their travels. Travellers may liaise with and purchase from suppliers directly if they are organising their own travels, or communications with suppliers may be managed entirely by a middle-man (AKA, the tour operator, travel agent, travel wholesaler or DMC).

Tour Operators: Tour Operators design itineraries, often tailor made, for their customers, liaising with suppliers to organise and book the travel itinerary (partially or start to finish)

Travel Agents: Travel agents liaise with tour operators to book packages and tours for their clients. As such, tour operators will often focus on a certain destination or market area, whereas travel agents can focus on selling the whole world – with a comprehensive list of suppliers in their books

Destination Management Companies (DMC’s) : Organisations that specialise in offering tours, logistics, and planning services for a particular destination. They often re-sell their services to tour operators

Ground Handlers : A ground handler takes care of some day to day operations and tour management such as picking customers up from the airport and arranging sightseeing tours

Associations and Memberships: These organisations exist to provide support, promotion, and opportunity to other players in the travel industry. All of them operate with a slightly different mission, whether it’s to promote sustainable business practices, celebrate the luxury travel market or to connect travellers with LGBTQ friendly travel businesses

Travellers: Arguably the most important cog in the wheel. Everyone in the tourism industry sets out to meet travellers’ needs – to ensure they keep coming back for more!

The beauty of the travel industry supply chain is how all of these key players work together creating one of the worlds biggest industries.   

 Interested to learn more?

The ultimate A-Z glossary for the Travel industry. Understand the different terms, jargon and acronyms.

For a taste of the luxury end of travel, explore our list of Exclusive luxury travel communities

To discover more about sustainable tourism, download our ebook focusing on how to elevate travel design with sustainability.

Travel designers- meet the influencers you should work with.

Understand the role travel influencers play in the industry and why tour operators should be following, interacting and collaborating with them. Explore eight global travel influencers who are inspiring travellers daily.

Tourism news websites you can trust

In the tourism industry it can be hard to differentiate the reliable travel news sources from the not-so-trustworthy ones. In this blog we summarise the top travel news websites that tour operators, travel agencies and DMC’s should pay attention to.

How to set your team up for success when introducing new software

Making changes happen is hard. Especially when it is something that will create a significant impact on the way you work, like new software. We discover what change management is and how it can assist you, your leaders and your team in creating new processes that will make you more successful in the long run. Is it time for a change?

How can tour operators contribute to sustainable tourism?

Sustainability is a key pillar of tourism, with a growing number of people interested in travelling responsibly and sustainably. We explore the easy ways in which your tour operator business can make a positive change. You can help to encourage economic growth and protect our environment whilst also watching your business flourish… could it get better?

Do I still need a travel agent?

I f you’ve planned a vacation before, you know firsthand how stressful the planning process can be. Between booking hotels, flights and excursions, planning a vacation can feel like a full-time job. American travelers spent an average of 8 hours and 44 minutes reviewing travel content and resources ahead of their trips and read up to a whopping 277 pages of information on average, according to a 2023 survey from Expedia Group and Luth Research .

The time commitment behind planning a vacation could be one of the factors driving the 14 percent year-over-year increase in travelers who are likely to use a travel advisor, as reported by the American Society of Travel Advisors (ASTA) . Working with a travel agent could save you time and money when planning a complex vacation, but alternatives like online travel agencies, and credit card concierge services could be more affordable. So which option is better — doing your own legwork and booking trips online or hiring a travel agent?

What travel agents do

Travel agents help plan and book travel for vacations, special events or group trips, but their jobs have evolved over the years, particularly in the post-pandemic world.

“In the past, travel agents were very transactional — able to book your flights, hotels, and tours. While that is still a service we provide, in a post-pandemic world, travelers are looking for more,” says Annie Jones, travel advisor and owner of Telos Travel , “They want to think less, have options personalized to their interests, and experience destinations in a more authentic way.”

These days, travel agents advise on multiple aspects of a trip to create a bespoke travel experience. Their role can include:

• Regional tours and experiences
• Cultural etiquette
• Developing a custom itinerary
• Finding exclusive deals, amenities and offerings
• Handling emergencies and changes
• Organizing travel insurance
• Booking transportation (airfare and ground transportation)
• Making restaurant reservations
• Booking hotels, cruises and excursions
• Arranging necessary travel documents and visas

To reflect the expansions on a travel agent’s role, the American Society of Travel Advisors officially transitioned the title to “travel advisor” in 2018. Some of the best travel advisors even earn certifications and attend trainings to continue their education and stay on top of industry changes.

Do you have to pay a travel agent?

The cost of using a travel agent varies wildly, since there are different types of travel agents and travel advisors. In the past, many travel agents’ services were free, as they earned a commission off the trips they booked paid out by the airlines and hotels. Some still are.

However, after the pandemic, when many businesses in the travel industry struggled to recover (along with the changing landscape of travel agents in general) kickbacks from these vendors became less common. According to a survey by Travel Weekly , 71 percent of travel agencies in 2023 charged some form of service fee for working with them. These days, there are three main ways travel agents get paid:

• Flat rate fee
• Hourly rate

Travel agents may charge a percentage ranging from five percent to 15 percent of the trip’s cost. Others may charge a flat rate, anywhere from $100-$500 on average. Some advisors charge an hourly rate to research, plan or arrange your trip. Agents may also ask for a deposit that’s returned once you take your trip or goes towards the total cost.

Although hiring a travel advisor might seem expensive, it could potentially save you money. Paying a travel agent $200 to save you $400 on airfare or obtain a cruise upgrade worth $600 means you’re still coming out on top.

“I think one of the biggest misconceptions out there is that it’s more expensive to book through a travel advisor,” Jones shares. “While most advisors do charge professional service fees, just like you would to a financial planner or lawyer, the actual cost of your trip is no different than if you were to book it on your own.”

To better understand the cost of working with a travel agent, ask about their fee structure to determine if their price feels fair for your budget.

Are travel agents influenced by commissions?

That depends on how your travel agent gets paid. Even though it’s declined in recent years, many travel agents still collect at least part of their earnings from commissions paid by hotels and other travel products.

When there’s a commision tied to each travel booking, travel agents benefit monetarily from what you buy which makes it hard to be unbiased. As such, those commissions will likely influence which vacation packages and options you’re provided. However, that’s not to say that there aren’t travel agents who put your preferences and must-sees at the forefront of their planning process.

Money tip: You may find less of a hard sell on certain travel packages if your travel agent charges a flat fee or a percentage of your total trip. But this could mean a higher out-of-pocket cost. Consider their fee structure and how your agent approaches travel planning as you decide who to work with.

Can a credit card concierge replace a travel agent?

The short answer is… sort of. Many of the best travel credit cards offer concierge services that help cardholders organize travel, accommodations and tours, and they even help when emergencies or travel problems arise. But not to the extent a travel agent might go to.

“Many of my clients are surprised I offer 24/7 support while they are traveling,” says Jones. “If they face an unexpected challenge, I’m there to help resolve the problem or answer their question so they can just focus on enjoying their vacation.”

Complimentary concierge services can take the place of a travel agent on some aspects of your trip. While concierges can help you cross small items off your to-do list, they typically won’t plan a full trip itinerary for you.

• For example, The Platinum Card® from American Express offers Platinum Card Concierge , through which their agents help you purchase event tickets, make dining or spa reservations and handle general travel inquiries.
• Cardholders of the Capital One Venture X Rewards Credit Card now have free access to PRIOR , a program providing insider destination advice and curated experiences.
• Those with Chase Sapphire Reserve® can use the Visa Infinite Concierge, which can help reserve sports events, dining or even Broadway tickets.

In some cases, concierge benefits seem vague, so it’s worth calling or emailing to ask if they can help with your specific issue or need. However, in most circumstances, they probably won’t be able to plan and book an entire curated vacation for you.

If you’re booking travel on your own and simply want to lighten the load, then concierge services might be the way to go. However, if you want a fully customized itinerary without the legwork and within budget then a travel agent is your best bet.

Should you use a travel agent?

The decision to use a travel agent depends on a few factors and is closely intertwined with your preferences, budget and type of trip.

Travel advisors are particularly helpful when planning complex travel. Their connections and expertise come in handy for corporate, group, luxury or special-occasion travel, which could make it worth their fee. Advisors are also helpful when you’re not experienced with vacation planning or have time commitments preventing you from planning. In those cases, having a travel advisor could be a win.

Ask yourself a few questions to determine if it’s the right choice for you.

• Does this trip require a lot of planning (i.e. corporate, group, anniversary or highly-specific travel)?
• Are you looking for unique experiences, tours or upgrades?
• Are you experienced in booking your own travel or designing your own vacation itinerary?
• Do you have the time to dedicate to travel planning?
• Are you visiting a location and culture you feel comfortable navigating on your own?

For less complex travel where you’re on a tight budget, you might consider using resources already at your disposal like the credit card concierge service on an existing credit card or booking through an online travel agency (OTA) like Expedia or Kayak.

Travel advisors offer their experience, expertise and connections to take the stress out of planning a vacation. When you want to spend less time planning, get access to exclusive experiences, or need someone to create a vacation you couldn’t imagine planning on your own, a travel agent could save the day.

Pros of using a travel agent

Still not sure whether a travel agent would be worth the cost? Some additional advantages of using a travel agent as opposed to planning your trip yourself include:

• Saving money . According to a survey by Condor Ferries, travel agencies can save customers an average of $452 per trip through promotions and deals from suppliers that average travelers don’t have access to.
• Expert planning on important trips. Whether it’s corporate travel, a honeymoon or a 50th anniversary trip, you’ll want it to be impeccably planned.
• Help with trip disruptions. Many travel agents offer 24/7 support before, during and after your trip to help with any challenges or changes that arise.
• Upgrades, benefits and extras . Travel agents have connections the general public doesn’t. Their connections and partnerships may get you hotel upgrades, VIP treatment, connecting rooms, free breakfast or other perks.
• Curated experiences . A destination expert might find you experiences you never have discovered on your own, like an insider, after-hours visit to Cambodian ruins or a vintage car rental in Italy.
• Extensive vacations . You need expert destination knowledge to plan a cruise to Antarctica, a hiking trip to Bhutan or a two-month-long Galapagos expedition. If you want all the bells and whistles and money is no object, a travel agent may be able to get you into the most coveted hotels, tours and spots.
• You’re a beginner or don’t have time . Beginners planning a DIY vacation can easily get overwhelmed. The time it takes to plan a trip can also take time away from your other responsibilities. Travel agents make the process easy.

Using a travel agent doesn’t mean you’ll get a vacation that’s just like everyone else’s. Travel agents use the details of your personal preferences, budget and needs to customize your experience. Some of them even specialize in particular destinations or have relationships with hotels and tour guides which could help you get room upgrades, better rates or VIP experiences.

“These relationships not only allow for special treatment, but upgrades are nice, right? After all, you can’t VIP yourself! In addition to perks, these relationships also allow us to have high-level contacts in the event something should go wrong or a client needs assistance… These are things you are not going to get if you DIY.” — Mandy Pullin Luxury travel advisor of six years with DPP Travel

Some travel advisors have even developed specific travel niches.

“I’m seeing advisors specialize more than they did in the past,” explains Adeline Kuroki, a travel advisor and owner of Savor & Soak Travel Co. “I think this is great for travelers… For example, some advisors will specialize in luxury travel, and make it their mission to visit and understand the pros and cons of luxury resorts all over the world.”

When you have an advisor who’s an expert on one location, you get more curated experiences too. Kuroki specializes in travel to Japan and helps clients navigate the complexities of booking in such a popular destination.

“I can quickly tell them which experiences need to be booked well in advance to avoid missing out, and which can be decided on closer to their travel dates. And as Japan becomes an increasingly popular tourist destination, I’m able to recommend and book more off-the-beaten-path locations that offer a lot of the same sights and experiences as more well-known places.”.

So even with developments in online bookings and credit card concierge services, travel advisors are irreplaceable when it comes to designing a personalized itinerary in a destination with which you’re unfamiliar.

Cons of using a travel agent

While there are many benefits to using a travel agent, there are also disadvantages to consider. Some of those include:

• Not redeeming points or miles. If you have credit card points or airline miles to cash in, a travel agent might not be the best fit since they typically can’t help you redeem them for the trips they plan. However, niche advisors can best advise you on booking using your points and miles or use your stash to book for you.
• Less flexibility to make updates. Once your travel agent locks in reservations, it can be difficult to change things since you may have put down a deposit.
• Added layer of communication. For your travel agent to plan a vacation you’ll enjoy, you have to clue them in on your likes and dislikes, budget, preferences, needs and more. And when you need to make adjustments, you’ll have to go through them.
• Missing out on planning your own trip. Planning your own trip is exciting for some folks. Plus, you can build the exact type of experience you want at a price point that’s comfortable for you.
• Fees and price. Travel agents can save you money sometimes, but it comes at a cost that might not fit into your budget. Some agents charge high fees or percentages of the total vacation cost.
• Finding the right agent. It can take time to find the right travel agent, advisor or expert. If it takes too long, DIY travel might be more convenient.

Do you earn rewards on travel booked by an agent?

You might be hard-pressed to find a travel advisor where you earn rewards by booking through them as opposed to your credit card’s travel portal . However, it’s worth noting that the merchant code for travel agents is often “travel”, which means the travel agent fees you pay through a qualifying credit card could be eligible for bonus points if your card offers boosted rewards on the travel category.

Certain travel benefits still work for you even if a travel agent books your trip. For example, you’ll get lounge access if your credit card offers it regardless of who booked your airfare, which airline or class you’re flying. As long as you use the appropriate card to pay for the trip, it shouldn’t matter if you or the travel agent physically made the purchase.

You might also earn frequent flyer miles through an airline’s loyalty program if your travel agent can include your frequent flyer number on your reservation. You’ll also still have your airline elite status recognized if a travel agent booked your airfare for you, but you may or may not get hotel loyalty brand points. The same goes for recognition of your hotel elite status . It’s best to discuss this directly with your agent or call the hotel to confirm, as each case may be different.

Keep in mind: American Airlines announced in February 2024 it plans to limit which tickets purchased via third parties are eligible to earn AAdvantage frequent flyer miles. The details were still vague at the time of publishing, but it could mean that your ticket purchased by a travel agent would still earn miles – assuming they purchase through a qualifying site or directly on American's site – but if you go the DIY route for your trip and purchase online through a third-party site, you may not earn miles at all.

The bottom line

Choosing to use a travel agent or book vacations online ultimately depends on your personal preferences, budget and the type of trip you’re planning. Opting for online booking might be quicker and more cost-effective, but the personal touch and stress-free approach provided by a travel agent can’t be overlooked.

The days where travel agents just booked your flight and hotel are long gone. Today, they offer bespoke itineraries tailored to your interests and budget while specializing in certain destinations or forms of travel. Taking the time to find and build a relationship with a reliable travel agent could save you money on your next trip even if there’s a fee involved. But it’s still important to weigh the pros and cons to know if hiring a travel agent is right for you.

Earn loyalty rewards easier: Royal Caribbean launches cruise status match program

For Royal Caribbean cruise passengers, it pays to be a repeat customer.

Royal Caribbean Group announced a new loyalty status match program on Thursday, allowing guests to get equivalent status across its Royal Caribbean International , Celebrity Cruises and Silversea Cruises brands.

“As we orbit around our customers, this new program gives them one center of gravity to orbit around us,” president and CEO Jason Liberty told USA TODAY in an email. “We are always looking for new ways to enhance our guest experiences across our portfolio. We have many loyal guests who sail with each of our brands, and now, we are giving them new ways to explore the world, with the right product to meet them for all of life’s moments.”

How does the Royal Caribbean Group Loyalty Status Match program work?

Passengers who are enrolled in more than one of the brands’ loyalty programs can get one-for-one matches. Faithful Royal Caribbean International guests who have moved through the ranks of its Crown & Anchor Society can try a cruise with Silversea for the first time, for example, and board with equivalent-tier status in the line’s Venetian Club – and enjoy the associated perks. Travelers can find more information on the company's website.

Royal Caribbean International and Celebrity already had some limited reciprocity, but the new program is more comprehensive.

“Our new Loyalty Status Match program will allow our loyal guests to try each of our brands, and a product will exist for them without compromise,” Liberty said. Guests’ status will be automatically matched within seven days of being enrolled in more than one brand's program.

When will the program take effect?

Passengers can access onboard benefits through the status match program starting with cruises departing on or after June 5.

What are the perks of cruise loyalty programs?

Cruise line loyalty programs give guests a number of perks that can help make travel easier and save them money.

Benefits for Celebrity’s Captain’s Club members, for instance, range from a special newsletter and welcome event to specialty dining discounts and complimentary laundry, among others. Liberty said during an earnings call in April that the company was seeing repeat guests more than 30% higher than 2019.

The status match program “not only rewards our loyal guests across the fleet but adds new ways for them to experience our products and see the world,” he said in the email.

Nathan Diller is a consumer travel reporter for USA TODAY based in Nashville. You can reach him at [email protected].

THE JOURNAL

Travel Advisor Resources

How to Find the Best Travel Agent Host Agency

The Modern Travel Agency

Fora travel.

https://www.foratravel.com/the-journal/travel-agent-host-agency

Excellent support, great partners, high-tech (but user-friendly) tools, commission splits, training and more…a lot of things go into a top-tier travel agent host agency. If you’re on your way to becoming an independent travel agent , one of the first things you’ll do is find a host agency to work with. This guide breaks down all the benefits and things to look for in the best travel agencies.

What is a travel agent host agency?

Travel agent host agencies — or simply, host agencies — are essentially a company that provides support and resources to support your business as a travel advisor. 

Offerings differ from host agency to host agency, but you can expect training, administration resources, a commission split structure (learn how travel agent commissions work), preferred partner affiliation and more. 

How do host travel agencies work? What exactly do they do?

When you work with a host agency, think of them as a resource for your small business. As an independent travel advisor, you’ll still make your own schedule and manage most other aspects of your business. 

The host agency is there to set you up with the resources, infrastructure and tools you need to run your business. This can range from providing access to an IATA number (saving you a lot of legal paperwork) down to commission tracking and payments (although it’s worth noting that not all host agencies provide this type of payment service… more on that below). 

Host agencies offer independent travel advisors the support and scale of a larger business affiliation

Working with a host agency means that your small business also has the scale of a larger business affiliation. Since host travel agencies are made up of a network of lots of travel advisors, travel partners will see bookings coming in from other advisors within your host agency network. This means that your clients will benefit from that booking volume and name recognition. 

In addition, it means most travel agent host agencies have the resources and bargaining power to partner with top supplier brands around the world, helping to facilitate preferred partner programs and perks. Rather than having to create individual agreements with the thousands of hotel groups and other suppliers around the world, a travel advisor can work with a host agency to take advantage of its pre-existing partnerships. Many of these partnerships require a minimum amount of bookings, which are often only attainable with the scale a host agency can provide. 

At Fora, we’re part of every major preferred partner program , ranging from Four Seasons Preferred to Virtuoso , as well as our own in-house program, Fora Reserve. 

8 benefits of working with (& things to look for in) a host agency

When looking for the best travel agency, consider the benefits and things to look for that we’ve listed below. 

1. The travel agent host agency offers comprehensive training

The best host agencies to work for provide in-depth travel agent classes that cover everything from the basics of booking a hotel to advanced itinerary planning and more. Especially if you’re new to the industry, you’ll want a host agency with a robust training curriculum. It’s worth noting that working as a travel advisor is an ongoing learning process (there are endless destinations to learn about, after all), so you’ll want to find a host agency that has ongoing training for every stage of your career. 

At Fora, we offer a comprehensive, 30-day certification and travel agent training that is online and you can take at your own pace. The initial certification program sets you up with everything you need to kickstart your business. Then, we have ongoing destination and supplier spotlights each week, as well as an advanced certification program. We are also introducing badges to learn about specific subsets, such as marketing yourself, becoming a cruise travel agent and more. And every year, we host Live Forum , an in-person summit to help you level up your travel advisor business.  

Read more: How to Become a Travel Agent Online: Fora's Full Guide

2. It has the preferred partnerships you’re looking for

If you have specific properties in mind that you want to book for clients, you’ll want to make sure that your host agency has the right partnerships to make those bookings. As a travel advisor, you’ll be able to book the same properties pretty much anywhere — but host agencies will be part of different preferred partner programs (or sometimes, not in those preferred partnerships). 

For background, top-tier host travel agencies are typically partnered with dozens or hundreds of reputable suppliers around the world, from destination management companies to hotel groups and more. These partnerships are often invitation-only, and allow an agency’s travel advisors to offer an extensive variety of travel perks and other benefits. For example, if you have a client who wants to book at a Rosewood property, you’ll want an agency that is part of Rosewood Elite so that you can offer your clients perks like room upgrades, spa credits and more. 

Preferred partnership programs also often come with increased commissions, so you’ll earn more by booking through an agency that is part of a preferred program. 

Fora is part of every major preferred partnership program . We also have Fora Reserve, our in-house preferred partnership program. Fora Reserve is made up of many smaller and independent hotels, as well as a wider variety of lifestyle options you can offer your clients. 

In addition to preferred partnership programs, you’ll also want to think about networking opportunities. Connecting with travel professionals at the brands you’re excited about is a great way to help build relationships so that you can VIP your clients. You’ll want to find a host agency that prioritizes networking opportunities, for example. 

The best host agencies will set up meetings between travel advisors and suppliers. This grants advisors firsthand knowledge of partner programs and offerings, allowing them to better serve their clients. We facilitate both online and in real life connections for our network of advisors. 

3. It has a fair commission split, and (ideally) offers commission tracking & payment 

When you work with a host agency, you’ll split your commission with your agency. A host agency is able to offer the resources and framework of a host agency because of this business model that is a win/win for advisors & agencies. The gist of it is that by working with a host agency, you’ll share a small portion of your commission with your agency in exchange for all of the business tools that the agency offers you. (Learn more about how travel agents get paid ).

Different host agencies have different commission splits, depending on their business model. It’s tempting to compare a 60/40 split or 70/30 split on the surface, but keep in mind that there’s more that meets the eye. For example, if the host agency is part of a preferred partnership program that offers higher commissions, then your earnings as an advisor could still be higher (even if you technically have a lower commission split than at another agency). 

Another factor to consider is how the host agency handles commission tracking and payments. Many host agencies expect their travel advisors to do this on their own. This is a lot of paperwork, invoicing, and often, follow-ups. At Fora, we handle all of the commission tracking and payments for our advisors, so you can focus on more of the fun stuff: travel planning. 

4. The host travel agency provides the tools you need

As a small business owner, there are a lot of tools you’ll need to run your day-to-day business. Some host agencies offer a lot of resources, and some are very hands-off. 

These are also business expenses to keep in mind... (Get more in our guide: How much does it cost to become a travel agent ?). As with any business, there are many things you’ll need to invest in to start and maintain a travel agent career . Look at the full costs of your business and what you’ll need to run it. Make a plan before you start shopping for a host agency so you have an idea of what you want to prioritize. Then, look at the full package of everything you get. You don’t want to piecemeal a bunch of different things (and expenses) together to launch your business.

The best travel agencies to work for provide a significant amount of assistance in this regard. The tools they provide don’t just save you time; they save you money, too.

We offer a one-stop shop of everything you’ll need to run your travel advisor business as part of a flat monthly fee. When you join, you’ll have access to your Advisor Portal — an all-in-one platform experience with bookings & client data management, marketing tools and templates, our entire training curriculum and more. Plus, we know that as a travel advisor, you’re often on-the-go, so Fora’s Portal is designed to work just as well from your smartphone as it does from your laptop. 

Some of our favorite tech tools include an easy and secure way to store client information , and our  integrated booking platform .

Find a host agency that has comprehensive offerings of everything you’ll want in your business suite.

6. It fits your lifestyle

Look for an agency that aligns with your business goals and lifestyle. If you’re looking to work part-time or you are just starting out and ramping up your business, a host agency with a high booking minimum likely isn’t right for you. If you’re looking to learn on-the-go, you’ll also want one with a flexible training program that you can take online. 

We do not have booking quotas or sales minimums at Fora. We have both in-person and online training programs that you can take at your own pace. 

7. The agency will help you grow your business 

The best travel agencies to work with are there to help you build your business. They are available for ongoing career development, mentorship opportunities and offer the support and resources you need. 

Marketing is a big part of how a host agency can support their advisors. Whether it’s providing marketing assets to make it easier to promote your business or a professional landing page online, there are a lot of ways that a host agency can support your business growth. Learn more about how Fora helps our advisors build their book of business .

8. The host agency has an inclusive & collaborative culture

Being an 'IC' (independent contractor) at a host agency can be a pretty lonely experience. As a travel advisor, you’re often working remotely, and this means it can be easy to miss the social aspect of work. The best agencies facilitate a welcoming atmosphere built around cooperation, with advisors sharing tips and intel in a way that benefits everyone.

We have a highly collaborative and community-driven approach at Fora, but don’t just take our word for it… 

"I chose Fora because it's an inclusive community,” Fora Advisor Alexandra Vigilante Chamberlin said. “Fora fosters and nurtures its newest agents and provides mentorship that encourages growth and meeting your maximum potential as an advisor.” 

“I showed up with no previous travel industry experience, but a commitment to learning everything I could,” Alexandra continued.“ Fora gave me the tools that empower me to create my own unique travel business, and enables me to share my point of view with my clients while also continuously learning from all the members of its diverse community."

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When you join Fora, you’ll get access to Forum, our community app . You’ll immediately be able to connect with fellow travel lovers and advisors who are there to cheer you along every step of the way. We also have local Chapters for in-person connections .

What makes Fora one of the best travel agencies to work with?

In addition to offering all of the benefits mentioned above, read more about the reasons to become a Fora Advisor from our advisors themselves.

Connect with Fora to join a travel agent host agency that sets you up for success

Ready to start your travel advisor career? Apply to become a Fora Advisor today .

Travel agent host agency FAQs

Read on for answers to a few general questions about travel agent host agencies.

Do host travel agencies cost money?

It depends on the host agency. It is not uncommon to have fees associated with joining a host agency, and the framework will differ from agency to agency. Some do not charge a fee to join, but they do have strict sales quotas that you must meet annually in order to stay affiliated with the host agency. Others are technically free but they have costly training programs that are required. Each host agency is different.

At Fora, we have a membership fee with an approachable monthly cost to provide you with everything you need to run your travel advisor business. There are no booking or sales quotas. 

Does a travel agent need a host agency?

You don’t need a host agency, but having one makes the life of a travel advisor much easier. (Otherwise, you might ask if being a travel agent is worth it .) Most independent travel advisors work with a host agency.

As a travel agent, how do I join a host agency?

Find a host agency that you like, and then take the next steps to join that agency. 

Some host agencies may require prior travel agent education . But this is increasingly uncommon, and most offer in-house training of some sort.

At Fora, to get started, you apply to become a Fora Advisor . The process is relatively straightforward: you’ll submit your email and complete our application to share more about yourself. Once your application is accepted, sign up for one of our membership plans.

More travel advisor resources

Looking for more travel advisor resources? Check out these guides, too:

6 of the Best Remote Jobs for Moms, from Writer to Travel Advisor  

How to Market Yourself as a Travel Agent 101  

How To Build a Sales Funnel as a Travel Advisor  

How to Become a Cruise Travel Agent (It's Easier Than You Think)  

Room Blocks 101: Mastering the Art of Group Bookings  

Debunking 3 Myths about Becoming a Travel Advisor  

5 Types of Bookings You Can Make as a Fora Advisor (That Aren’t Hotels!)

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Canada Border Services Agency Workers Vote in Favour of Strike Action

Travel hangups could be in the offing this week as over 9,000 workers with the Canada Border Services Agency could be heading for the picket lines as early as Thursday.

Ninety six per cent of members voted in favour of strike action last week while their union, the Public Service Alliance of Canada, continues to negotiate with the Treasury Board.

A representative with PSAC says border patrol officers are seeking wages that are competitive with other law enforcement agencies in Canada.

In this province, CBSA employees provide screening for international airline passengers and ports where international vessels dock.

If there is a strike, most employees will be required to work as border security is an essential service, but there may be delays in clearing customs.

Concerns have also been raised about the impact a strike could have on the economy due to the high volume of goods exchanged between Canada and the United States.

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CONCERTS & EVENTS

5 simple ways to stay healthy, avoid sickness, and feel energized during your next business trip

• Insider spoke with three travel and wellness experts about staying healthy during a business trip.
• Staying hydrated and eating light foods will help maintain your regular routine while on the road.
• This article is part of "Work + Play," a series about blending business travel with personal experiences.

When it comes to business or leisure travel, it's common for travelers to come home feeling ill.

The combination of public transportation, disrupted sleep routines, and contact with high-use surfaces can contribute to travelers feeling under the weather. But if traveling is a big part of your job, there are things you can do — and not do — in order to make a healthy return home.

With business travel back in full swing, Insider spoke with three experts about what you can do to stay healthy on the road.  

Take extra precautions during a flight 

If you have plans to travel on a plane, which can be a hotbed of germs, there are a few extra precautions you can take.

"While we can't control the air around us, we can control the germs we may bring to our face with our hands," said Dr. Efrat LaMandre, founder of the health and wellness brand The Knew Method . "Therefore, avoid touching your face, eyes, and nose as they can all be entry points for germs."

Dr. LaMandre also advises travelers to stay hydrated because "drinking water during your flight keeps your mucous membranes moist, and dry passages and throat can make you more susceptible to respiratory infections." 

Jerry Justin Alexidor is a frequent business traveler, and while his travel concierge company Black Zama is based in Tulum, Mexico, his travels take him all over the world. When he's flying, he makes an effort to keep to himself.

"I usually stay within my seating area and limit my movement," Alexidor said. "And if I can budget it, I upgrade to a premium economy or business class seat for some extra room. It makes me feel less claustrophobic and less like I'm breathing in the germs of other passengers." 

Consider your food and drink intake

While we're traveling and away from our regular routines, it can be tempting to consume lots of high-calorie comfort foods. Priceline CEO Brett Keller travels often for work and makes an effort to choose healthier foods while he's on the road.

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"Airport food is generally heavy, and I try to avoid greasy food right before and after flights — so no pizza, burgers, or fries for me," Keller said. "I pick up lighter foods like sushi packs and bring extra snacks like sliced apples and power bars."

Another way to eat healthier on the road is to plan ahead. After a long day of traveling, our decision-making abilities are often impaired, and we might be more likely to reach for empty calories. Looking up what's available in the airport or in your hotel can result in healthier choices.

"Doing a little research about where you're headed allows you to prepare," Alexidor said. "When I go out to eat with clients on the road, I always ask the waiter questions about the food preparation, and of course, I keep myself hydrated."

Aim for low-impact exercises

Given the choice between getting up and going to the gym or laying in bed for an extra hour, most of us would choose the extra shut-eye. But getting a few minutes of low-impact exercise like walking or swimming can give your immune system an extra boost and help you sleep better at night.

"When I'm on the road, I try to get some time on the Stairmaster and/or the treadmill," Alexidor said. "While I don't over-exert myself when traveling for work, I feel more mentally and physically present when I get my cardio in." 

If you can, consider heading outdoors for your workout. "I always try to run outside the same day I land," Keller explained. "A morning run allows me to explore the local area before spending all day in meetings, and the combination of fresh air, sunshine, and exercise energizes me for the day." 

Practice good personal hygiene and cleaning routines  

Frequent hand washing and using hand sanitizer are important ways to ward off any germs, along with cleaning high-use surfaces. Hotel rooms see a lot of turnover and cleaning on arrival should be a priority.

"The first order of business is heading to a local pharmacy and picking up some Lysol disinfectant," Alexidor said. "I wipe down the door knobs or any handles — a lesson learned throughout the pandemic that still applies today. I then spray down any areas that would touch my skin or body."

Above all, get rest

Of all of the precautions you can take, one of the best things to do is give your body rest before, during, and after your trip.

"You need to get your sleep, eat right, and take your supplements year-round so that you can boost your immunity to be able to handle the germs that are sure to come your way," Dr. LaMandre advised. 

And when you're on the road, one of the best things to do is not to push yourself and try to keep a regular schedule. "I've learned not to stay out late your first night or two. Letting your body adjust to its new setting with good sleep, exercise, and hydration is probably the best way to avoid getting sick," Keller said. 

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Out of the Centre

Savvino-storozhevsky monastery and museum.

Zvenigorod's most famous sight is the Savvino-Storozhevsky Monastery, which was founded in 1398 by the monk Savva from the Troitse-Sergieva Lavra, at the invitation and with the support of Prince Yury Dmitrievich of Zvenigorod. Savva was later canonised as St Sabbas (Savva) of Storozhev. The monastery late flourished under the reign of Tsar Alexis, who chose the monastery as his family church and often went on pilgrimage there and made lots of donations to it. Most of the monastery’s buildings date from this time. The monastery is heavily fortified with thick walls and six towers, the most impressive of which is the Krasny Tower which also serves as the eastern entrance. The monastery was closed in 1918 and only reopened in 1995. In 1998 Patriarch Alexius II took part in a service to return the relics of St Sabbas to the monastery. Today the monastery has the status of a stauropegic monastery, which is second in status to a lavra. In addition to being a working monastery, it also holds the Zvenigorod Historical, Architectural and Art Museum.

Belfry and Neighbouring Churches

Located near the main entrance is the monastery's belfry which is perhaps the calling card of the monastery due to its uniqueness. It was built in the 1650s and the St Sergius of Radonezh’s Church was opened on the middle tier in the mid-17th century, although it was originally dedicated to the Trinity. The belfry's 35-tonne Great Bladgovestny Bell fell in 1941 and was only restored and returned in 2003. Attached to the belfry is a large refectory and the Transfiguration Church, both of which were built on the orders of Tsar Alexis in the 1650s.  

To the left of the belfry is another, smaller, refectory which is attached to the Trinity Gate-Church, which was also constructed in the 1650s on the orders of Tsar Alexis who made it his own family church. The church is elaborately decorated with colourful trims and underneath the archway is a beautiful 19th century fresco.

Nativity of Virgin Mary Cathedral

The Nativity of Virgin Mary Cathedral is the oldest building in the monastery and among the oldest buildings in the Moscow Region. It was built between 1404 and 1405 during the lifetime of St Sabbas and using the funds of Prince Yury of Zvenigorod. The white-stone cathedral is a standard four-pillar design with a single golden dome. After the death of St Sabbas he was interred in the cathedral and a new altar dedicated to him was added.

Under the reign of Tsar Alexis the cathedral was decorated with frescoes by Stepan Ryazanets, some of which remain today. Tsar Alexis also presented the cathedral with a five-tier iconostasis, the top row of icons have been preserved.

Tsaritsa's Chambers

The Nativity of Virgin Mary Cathedral is located between the Tsaritsa's Chambers of the left and the Palace of Tsar Alexis on the right. The Tsaritsa's Chambers were built in the mid-17th century for the wife of Tsar Alexey - Tsaritsa Maria Ilinichna Miloskavskaya. The design of the building is influenced by the ancient Russian architectural style. Is prettier than the Tsar's chambers opposite, being red in colour with elaborately decorated window frames and entrance.

At present the Tsaritsa's Chambers houses the Zvenigorod Historical, Architectural and Art Museum. Among its displays is an accurate recreation of the interior of a noble lady's chambers including furniture, decorations and a decorated tiled oven, and an exhibition on the history of Zvenigorod and the monastery.

Palace of Tsar Alexis

The Palace of Tsar Alexis was built in the 1650s and is now one of the best surviving examples of non-religious architecture of that era. It was built especially for Tsar Alexis who often visited the monastery on religious pilgrimages. Its most striking feature is its pretty row of nine chimney spouts which resemble towers.

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