tsb travel insurance cover

TSB Platinum Mastercard® Travel Insurance

Pre-pay for at least 50% of your travel expenses using your Platinum Mastercard and you may qualify for travel insurance for your journey.*

Key features

At a glance

Up to 90 days of cover

Cover is available for up to 90 consecutive days of travel for each journey.  

Epidemics and pandemics

Selected cover for epidemic and pandemic diseases including Covid-19. 1

Baggage, money, and travel documents

Cover for your personal baggage, money and travel documents for international travel.

Cancellations and travel disruptions

Unforeseeable cancellations or delays for both international and domestic journeys. 2

*Terms, conditions, limits, sub-limits, exclusions and eligibility criteria apply. Customers considering this travel insurance policy should read the Frequently Asked questions below and the Policy Wording in the TSB Credit Mastercard® Insurance Terms and Conditions to check what is and isn’t covered.

TSB Platinum Mastercard Travel Insurance is issued and managed by AWP Services New Zealand Limited trading as Allianz Partners and underwritten by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 (Incorporated in Australia) ("Hollard").

Important phone numbers

How to make a Travel Insurance claim

Please contact one of the Allianz Partners Claims Consultants on 0800 800 357 between 8.30am and 5pm Monday to Friday (except public holidays) or email Allianz Partners at [email protected] .

Emergency Travel Assistance

If you are overseas and require emergency assistance, please contact Allianz Partners Emergency Assistance. Skilled professionals are available 24 hours 7 days a week. Call collect on +64 9 486 6868 .  

General Travel Insurance policy enquiries

If you have general enquiries, please contact one of the Allianz Partners Customer Care Team on 0800 800 357 between 8.30am and 5pm Monday to Friday (except public holidays).

How to get travel insurance for your journey

To activate and have cover under this policy, you must purchase at least 50% of your pre-paid travel expenses for your journey on your TSB Platinum Mastercard. At the time of purchase, your TSB Platinum Mastercard must be current for the entire period of insurance.

Your pre-paid travel expenses include, but are not limited to air tickets, other transport tickets, accommodation, car rental, pre-paid tours, cruises, taxes and any other pre-paid travel costs which you purchased prior to the start date of your journey (as shown on your itinerary).

If you have no pre-paid travel expenses such as airfares or accommodation because the trip was gifted, won or purchased for you, and provided that your trip is not a business trip paid for by your employer or business, cover under this policy is still available to you. At the time your trip is booked, your TSB Platinum Mastercard must be current for the entire period of insurance. Please call Allianz Partners Customer Care Team on 0800 800 357 between 8.30am and 5pm Monday to Friday (except public holidays).

Frequently Asked Questions

These FAQs are for general guidance only and are not specific to your situation. Further details of each policy are provided in the TSB Credit Mastercard Insurance Terms and Conditions, available here .

If you have any questions relating to these Terms and Conditions, you can call Allianz Partners Customer Care Team on 0800 800 357 between 8.30am and 5pm Monday to Friday (except public holidays).

General FAQs

Which tsb credit card products include travel insurance.

Only TSB Platinum Mastercard cardholders receive this benefit, it is not available for any other TSB Mastercard or Visa products.

Are additional cardholders covered under this policy?

Yes, all TSB Platinum Mastercard cardholders are eligible for travel insurance.

Travel Planning

Do i need to notify allianz partners of my travel arrangements in advance.

You are not required to notify Allianz Partners of your travel arrangements in advance. Your insurance policy is automatically activated, by purchasing at least 50% of your pre-paid expenses such as travel and accommodation using your TSB Platinum Credit Mastercard.

When I have an urgent question while overseas, how do I confirm my coverage with Allianz Partners?

When requiring an urgent response, you can call +64 9 486 6868 and reverse the charges from anywhere in the world, 24 hours a day, 7 days a week.

Are my children covered under this policy?

Providing they are your dependent children and are accompanying you throughout the entire duration of the travel. The policy benefits for dependent children will be shared within the policy limits of the insured adult(s) unless expressly stated otherwise in the policy wording.

Dependent children are defined as your natural, step or legally adopted unmarried children accompanying you on the journey and for whom cover under this policy has been activated, who are aged under 19 and not in fulltime employment, or, who are aged under 26 if they are a fulltime student at an accredited institute of higher learning and primarily dependent on you for maintenance and support.

I am taking a long trip, can I extend the period of cover?

The maximum period of cover is 90 consecutive days. If the return journey of your itinerary back to New Zealand is longer than this period of time, you can apply for an extension, beyond 90 days, up to 180 days by calling 0800 800 357 . Please note that an additional premium will be charged to your TSB Platinum Mastercard if accepted.

I am planning to book a one way trip, and later book the return journey, am I still covered?

Yes, however, cover will end on the 90th consecutive day following the date you commenced your journey, or if applicable, on the date Allianz Partners have agreed in writing if you have extended to your maximum duration of cover.

I am booking additional flights while I am travelling, will they be covered by travel insurance?

Yes, providing that your insurance policy has been activated, for example, at least 50% of your pre-paid travel expenses for your journey have been paid for on your TSB Platinum Mastercard.

Pre-existing Medical Conditions

Does tsb platinum mastercard travel insurance cover pre-existing medical conditions.

Pre-existing medical conditions are excluded under this policy. You can apply to add cover for one or more pre-existing medical conditions by calling Allianz Partners on 0800 800 357 between 8:30am and 5:00pm Monday to Friday (except public holidays). If your application is approved, an additional premium will apply.

What does a pre-existing medical condition mean?

A pre-existing medical condition means:

a) Any physical defect, infirmity, existing or recurring illness, injury, disability or mental illness of which you, or the person due to whom you are claiming, are aware of. b) Any medical condition for which you, or the person due to whom you are claiming have had or received a medical examination, consultation, treatment, investigation and/or medication in the 12 months prior to the date you activated your cover under this policy.

Cover over 75 years of age

There are some exceptions to the cover available for cardholders aged 75 or over . If you’re nearing or already 75 years of age, make sure to check the TSB Credit Mastercard Insurance Terms and Conditions so you’re aware of what you might be covered for and what else you may need to do.

Is there a maximum age limit on the Travel Insurance?

If you are aged 75 or above at the start date of your period of insurance for any journey under this insurance policy, you do not have automatic cover under:

a) ‘Section 2: Medical benefits’; and b) ‘Section 1: Cancellation and travel disruption benefits’ for any claims arising directly or indirectly from your medical condition(s) or signs or symptom, regardless of whether or not they are a pre-existing medical condition.

This applies to both international and domestic journeys.

Your period of insurance is the date we start to cover you prior to your journey commencing to the date you return to your home (as shown on your travel itinerary) directly following your journey.

Please read the definitions section in the policy wording for full definitions. For further information and support call Allianz Partners on 0800 800 357 to speak with someone.

What if I’m over 75 and still need cover?

During the medical assessment, Allianz Partners will ask you about your medical history and your pre-existing medical conditions.

If Allianz Partners approve your application for cover under Section 2: Medical benefits, you will be required to pay a premium, and written confirmation of your cover will be forwarded to you by Allianz Partners. Cover will not be in place until you pay any applicable premium and Allianz Partners inform you in writing.

To complete your medical assessment, please contact Allianz Partners Customer Care Medical Assessments Team on 0800 800 357 .

What if I book my travel before I turn 75?

If you book your journey prior to turning 75 and the start date of your journey is less than 12 months from the date you purchase your trip, and you meet the eligibility criteria, you will still receive coverage.

Will I pay a full annual fee if I’m over 75?

Because some sections of the cover will no longer be automatic, once the primary cardholder turns 75 we’ll waive the $90 Platinum Mastercard annual fee. We’ll also waive the fees for any additional cards that you may have.

Am I covered if I test positive for Covid-19 in my destination country and I need medical care?

Yes, providing that you did not commence your travel against the New Zealand Government’s advice, or against local government advice at your overseas destination.

Am I covered if I test positive for Covid-19 in my destination country and I am required to isolate under the current local destination Covid-19 isolation rules, and I cannot complete my travel?

Cover is available, providing that you can supply as evidence a dated supervised RAT/ PCR test or a medical certificate from a Registered Medical Practitioner detailing a Covid-19 positive result and the local authority isolation rules.

There is no cover for claims arising from any lockdowns, changes in government alert levels, quarantine or mandatory isolation that applies generally or broadly to some or all of a population, vessel or geographical area, or that applies based on where you are travelling to, from, or through.

What if there are no isolation requirements in my destination country, but I have Covid-19 and I am too unwell to travel?

Cover is available, providing that you can supply as evidence a medical certificate from a Registered Medical Practitioner stating that you are unfit to travel.

Allianz Partners

Who is the underwriter for tsb platinum mastercard travel insurance.

TSB Platinum Mastercard Travel Insurance is issued and managed by AWP Services New Zealand Limited trading as Allianz Partners and underwritten by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 (Incorporated in Australia) which also offers travel insurance through Worldcare. If you would like to learn more about Worldcare Travel Insurance click  here .

Don't forget to read this bit

*Terms, conditions, limits, sub-limits, exclusions and eligibility criteria apply. Customers considering this travel insurance policy should read the Policy Wording to check what is and isn’t covered. If you are travelling on a domestic journey within New Zealand you only have cover under Section 1.1 Cancellation of Journey and Section 1.3 Travel Delay. If you are travelling on an international journey, you have cover under all sections of this policy. See TSB Credit Mastercard® Insurance Terms and Conditions for details.

1 There is no cover for lockdowns, changes in government alert levels, quarantine or mandatory isolation that applies generally or broadly to some or all of a population, vessel or geographical area, or that applies based on where you are travelling to, from, or through. As with any travel insurance, disinclination to travel due to fear or change of mind is not covered.

2 If you are travelling on a domestic journey within New Zealand you only have cover under Section 1.1 Cancellation of Journey and Section 1.3 Travel Delay. If you are travelling on an international journey, you have cover under all sections of this policy.

You should consider the Policy Wording before making any decisions about this travel insurance policy. Terms, conditions, limits, sub-limits, exclusions, and eligibility criteria apply. See TSB Credit Mastercard® Insurance Terms and Conditions for details.

The Hollard Insurance Company Pty Limited – Financial Strength Rating and Overseas Policyholder Preference Disclosure Notice

The Hollard Insurance Company Pty Ltd has a financial strength rating of A (Strong) issued by Standard and Poor’s. The Standard & Poor's rating scale is: AAA  Extremely Strong AA  Very Strong A  Strong BBB  Good BB  Marginal B  Weak CCC  Very Weak CC  Extremely Weak C  Selective Default D  Default

The rating may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories. The rating scale above is in summary form. 

A full description of this rating scale can be obtained from https://www.spglobal.com/ratings/en/ .

An overseas policyholder preference applies. Under Australian law, if The Hollard Insurance Company Pty Ltd is wound up, its assets in Australia must be applied to its Australian liabilities before they can be applied to overseas liabilities. To this extent, New Zealand policyholders may not be able to rely on The Hollard Insurance Company Pty Ltd’s Australian assets to satisfy New Zealand liabilities.

Mastercard, Priceless and the circles design are registered trademarks of Mastercard International Incorporated.

Overview of Travel Insurance Coverage

What does travel insurance cover, what does credit card travel insurance cover, what travel insurance coverage do you need to pay more for, choosing the right travel insurance, what does travel insurance cover frequently asked questions, understanding what travel insurance covers.

Affiliate links for the products on this page are from partners that compensate us (see our advertiser disclosure with our list of partners for more details). However, our opinions are our own. See how we rate insurance products to write unbiased product reviews.

The information for the following product(s) has been collected independently by Business Insider: Chase Freedom Flex℠. The details for these products have not been reviewed or provided by the issuer.

• Travel insurance is intended to cover risks and financial losses associated with traveling.
• Coverage can include trip cancellation, baggage protection, medical care, and emergency evacuation.
• When filing a claim, be specific and comprehensive in your documentation to ease the process.

Whether it's a trip across the world or a trip across the state, having travel insurance provides major relief if things go awry. Flight delays, lost baggage, illness, injuries, and other unforeseen events can disrupt even the best-laid plans. With a major disruption comes the potential for unanticipated expenses.

Travel insurance and the coverage it offers can help keep you protected and save you money in the long run.

Travel insurance policies protect travelers from financial losses should something go wrong during their trip. You can customize which coverages you want to include, and there are several to choose from.

"Common types of coverage include trip cancellation, trip interruption, baggage protection, coverage for medical care if you get sick or hurt during your trip, and emergency medical evacuation," says Angela Borden, a travel insurance expert and product strategist for travel insurance company Seven Corners.

Travel insurance plans offer nonrefundable payments and other trip-related expenses. While monetary compensation is a primary benefit, there is another valuable perk of travel insurance. It can provide peace of mind.

Your specific travel insurance plan (and its terms and conditions) will determine the minutia and specifics of what is covered. As with most other forms of insurance, a general rule of thumb is the more you spend, the better your coverage.

"Travel insurance can be confusing, so it's best to research a reputable company that specializes in travel insurance and has a long history of successfully helping travelers all over the world," says Borden.

Trip cancellation and interruptions

A travel insurance policy can reimburse you for a prepaid, nonrefundable trip if it is canceled for a covered event, such as a natural disaster or a global pandemic.

Trip interruption insurance covers you if you're already on your trip and you get sick, there's a natural disaster, or something else happens. Make sure to check with your travel insurance providers to discuss any inclusions, coverage, and more.

Travel delays and missed connections

Travel delay insurance coverage provides reimbursement for any expenses you incur when you experience a delay in transit over a minimum time. Reimbursements can include hotels, airfare, food, and other related expenses.

Medical emergencies and evacuations

Typically, US healthcare plans are not accepted in other countries. So travel insurance with medical coverage can be particularly beneficial when you are abroad. Medical coverage can also help with locating doctors and healthcare facilities.

Medical transportation coverage will also pay for emergency evacuation expenses such as airlifts and medically-equipped flights back to the US. Out of pocket, these expenses can easily amount to tens of thousands of dollars. Certain plans may even transport you to a hospital of choice for care.

Travel insurance generally does not include coverage for pre-existing conditions. That said, you can obtain a pre-existing condition waiver, which we will talk about later.  

Baggage and personal belongings

Most airlines will reimburse travelers for lost or destroyed baggage, but be prepared for limitations. Travel insurance plans will typically cover stolen items, such as those stolen out of a hotel room. This may not include expensive jewelry, antiques, or heirloom items. Typically, airlines have a few days to recover your bag.

In the meantime, you can make a claim to pay for items like certain toiletries and other items you need to pick up. If your bag is truly lost or you don't get it for an extended period, you can file a true lost baggage claim.

A major perk on several travel credit cards is embedded credit card travel insurance . Typically, you will need to use the specific card for the transaction (at least with partial payment) for travel coverage to kick in.

Each card has specific rules on what exactly is covered. But one of the industry leaders is the $550-per-year Chase Sapphire Reserve credit card. Here's a snapshot of what is covered with this specific card:

• Baggage delay: up to $100 reimbursed per day for up to five days if a passenger carrier delays your baggage by more than six hours.
• Lost and damaged baggage: up to $3,000 per passenger per trip, but only up to $500 per passenger for jewelry and watches and up to $500 per passenger for cameras and other electronic equipment.
• Trip delay reimbursement: up to $500 per ticket if you're delayed more than six hours or require an overnight stay.
• Trip cancellation and interruption protection: up to $10,000 per person and $20,000 per trip for prepaid, nonrefundable travel expenses.
• Medical evacuation benefit: up to $100,000 for necessary emergency evacuation and transportation when on a trip of five to 60 days and traveling more than 100 miles from home.
• Travel accident insurance: accidental death or dismemberment coverage of up to $100,000 (up to $1,000,000 for common carrier travel).
• Emergency medical and dental benefits: up to $2,500 for medical expenses (subject to a $50 deductible) when on a trip arranged by a travel agency and traveling more than 100 miles from home.
• Rental car coverage: primary coverage for damages caused by theft or collision up to $75,000 on rentals of 31 days or fewer

More protections are included with cards with an annual fee, but there are exceptions. The no-annual-fee Chase Freedom Flex, for instance, includes up to $1,500 per person (and up to $6,000 per trip) in trip cancellation and trip interruption coverage.

However, there are some differences between credit card travel coverage and obtaining coverage from a third party.

"Credit card coverage does not typically provide travel medical benefits," Borden says. "For protection if you get sick or hurt while traveling, you'll want a travel insurance plan with medical coverage."

Whether you get your travel insurance in a standalone policy or through a credit card, it's important to review your plan details carefully. In either case, there may be exclusions and other requirements such as deadlines when filing a claim, Borden notes.

Knowing what travel insurance doesn't cover is as important as knowing what it does cover.

"Travelers should understand that travel insurance benefits come into play only if a covered reason occurs," Borden says. Most standard travel insurance plans won't reimburse you for the following:

Cancel for any reason (CFAR)

Cancel-for-any-reason travel insurance covers a trip cancellation for any reason, not just a covered event. your standard benefits won't kick in unless it's a covered event. For instance, you'll be reimbursed simply for changing your mind about taking a trip.

That said, CFAR travel insurance is not without its downsides. For one, it's more expensive than traditional insurance, and most CFAR policies will only reimburse you for a percentage of your travel expenses. Additionally, CFAR policies aren't available for annual travel insurance . 

You can find our guide on the best CFAR travel insurance here.

Foreseen weather events

Sudden storms or unforeseen weather events are typically covered by standard travel insurance plans. There are exceptions to be aware of. For example, an anticipated and named hurricane will not be covered.

Medical tourism

If you're going to travel internationally for a medical procedure or doctor's visit, your travel insurance plan will not cover the procedure itself. Most medical travel plans also won't cover you if something goes wrong with your procedure.

Pre-existing conditions and pregnancy

Those with specific pre-existing conditions, such as someone with diabetes and needing more insulin, will not be covered by most plans. In addition, pregnancy-related expenses will likely not be covered under most plans.

That said, you can obtain a pre-existing condition waiver for stable conditions. In order to obtain a wavier, you will need to purchase travel insurance within a certain time frame from when you booked your trip, usually two to three weeks, depending on your policy.

Extreme sports and activities

Accidents occurring while participating in extreme sports like skydiving and paragliding will typically not be covered under most plans. However, many plans offer the ability to upgrade to a higher-priced version with extended coverage.

Navigating claims and assistance

When a trip goes awry, the first thing you should do is document everything and be as specific as possible with documentation. This will make the claims process easier, as you can substantiate and quantify your financial losses due to the delay.

For example, your flight home has been delayed long enough to be covered under your policy, you'll want to keep any receipts from purchases made while waiting. For instances where your luggage is lost, you will need to file a report with local authorities and document all the items you packed.

Cancellation protection also requires meticulous attention to detail. If you're too sick to fly, you may need to see a doctor to prove your eligibility. If an airline cancels a flight, you'll also need to document any refunds you received as travel insurance isn't going to reimburse you for money you've already gotten back. 

Part of the benefit of CFAR insurance is the reduced paperwork necessary to file a claim. You'll still need to document your nonrefundable losses, but you won't have to substantiate why you're canceling a trip.

Each plan should be personalized to meet the insured party's needs. Some travelers prefer to stick to the bare minimum (flight cancellation benefits through the airline). Others want a comprehensive plan with every coverage possible. Before you buy anything, set your destination. Are there any travel restrictions or changes pending? Does your destination country require emergency or other medical coverage?

If the destination airport is known for lost or delayed luggage, travelers should keep important items in carry-ons. Lost or delayed luggage coverage protects insured parties in the event of a significant delay or total loss.

Second, check current credit card travel benefits to avoid redundancies. Savvy travelers don't need to pay for the same coverage twice.

Finally, consider your individual needs. Do you have a chronic medical condition, or do you feel safe with emergency-only medical coverage? Keep in mind, this does not include coverage for cosmetic surgery or other medical tourism. Do you have a budget limit for travel insurance? Asking and answering these important questions will help every traveler find the right product.

Most travel insurance plans are simple, and Business Insider's guide to the best travel insurance companies outlines our top picks. Remember, read your policy and its specifics closely to ensure it includes the items you need coverage for.

No one likes to dwell on how a trip might not go as planned before even leaving. However, at its core, travel insurance provides peace of mind as you go about your trip. While the upfront cost may seem significant, when you compare it to the potential expenses of a canceled flight, emergency evacuation, or a hefty medical bill, it's a small price to pay in the grand scheme of things.

Coverage for pandemics vary from policy to policy. Some travel insurance companies have specific provisions for pandemic-related cancellations, while others may exclude them entirely.

Sports injuries are often covered under travel insurance, but high-risk or adventure sports might require additional coverage or a special policy.

Travel advisories have different effects on your travel insurance depending on your policy. Traveling to a country already under travel advisory may invalidate your coverage, but if you're already traveling when a travel advisory is announced, you may be covered.

Travel insurance usually covers the cost of emergency medical evacuations to the nearest suitable medical facility, and sometimes back to your home country, if necessary.

Many travel insurance policies provide coverage for the cost of replacing lost or stolen passports during a trip.

Editorial Note: Any opinions, analyses, reviews, or recommendations expressed in this article are the author’s alone, and have not been reviewed, approved, or otherwise endorsed by any card issuer. Read our editorial standards .

Please note: While the offers mentioned above are accurate at the time of publication, they're subject to change at any time and may have changed, or may no longer be available.

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Aviva and TSB extend home and travel partnership until 2028

16 Jun 2022

Five-year partnership for home insurance and travel insurance renewed to August 2028 Insurance cover available via digital channels, telephony and through the TSB UK branch network

Aviva announces that it has agreed with TSB to extend their partnership to offer home and travel insurance to TSB’s five million UK-based customers.

The agreement follows a  competitive tender process and reflects the success of Aviva and TSB’s existing partnership, announced in 2015.  

The renewed partnership will run to August 2028.  It supports both Aviva’s and TSB’s simplification and digitisation strategies. It also reinforces Aviva’s strong distribution relationships and maintains the insurer’s number one position in the UK bancassurance market.

Jon Marsh, Managing Director, Partnerships, Aviva, said: “I am delighted that we have renewed our partnership with TSB, which builds on our successful seven-year partnership. This extension underlines our joint, ongoing commitment to provide quality, affordable insurance solutions to help TSB customers protect their homes and enjoy their holidays.

“Extending this important partnership with TSB supports our strategy of continuing to lead in UK bancassurance and highlights the quality of Aviva’s offering in this area.” 

Ian Ramsden, Director of Customer Borrowing and Insurance, TSB,  said : “This partnership has already delivered flexible products and peace of mind for TSB customers for seven years. I am pleased that our customers will continue to benefit from our partnership with Aviva.”

Erik Nelson

Motor Insurance and Compensation Culture, Fraud and Data

+44 (0) 7989 427086

• [email protected]

Notes to editors:

• We are the UK's leading diversified insurer and we operate in the UK, Ireland and Canada. We also have international investments in India and China.
• We help our 19.2 million (as at 31 December 2023) customers make the most out of life, plan for the future, and have the confidence that if things go wrong we’ll be there to put it right.
• We have been taking care of people for more than 325 years, in line with our purpose of being ‘with you today, for a better tomorrow’. In 2023, we paid £25.6 billion in claims and benefits to our customers.
• In 2021, we announced our ambition to become Net Zero by 2040, the first major insurance company in the world to do so. We are aiming to have Net Zero carbon emissions from Aviva’s operations and supply chain by 2030. While we are working towards our sustainability ambitions, we recognise that while we have control over Aviva’s operations and influence on our supply chain, when it comes to decarbonising the economy in which we operate and invest, Aviva is one part of a far larger global ecosystem. There are also limits to our ability to influence other organisations and governments. Nevertheless, we remain focused on the task and are committed to playing our part in the collective effort to enable the global transition. Find out more about our climate goals at  www.aviva.com/climate-goals and our sustainability ambition and action at www.aviva.com/sustainability
• Aviva is a Living Wage, Living Pension and Living Hours employer and provides market-leading benefits for our people, including flexible working, paid carers leave and equal parental leave. Find out more at https://www.aviva.com/about-us/our-people/
• As at 31 December 2023, total Group assets under management at Aviva Group were £376 billion and our estimated Solvency II shareholder capital surplus as at 31 March 2024 was £8.5 billion. Our shares are listed on the London Stock Exchange and we are a member of the FTSE 100 index.
• For more details on what we do, our business and how we help our customers, visit www.aviva.com/about-us
• The Aviva newsroom at www.aviva.com/newsroom  includes links to our spokespeople images, podcasts, research reports and our news release archive. Sign up to get the latest news from Aviva by email.
• X:  www.x.com/avivaplc
• LinkedIn:  www.linkedin.com/company/aviva-plc
• Instagram:  www.instagram.com/avivaplc
• For the latest corporate films from around our business, subscribe to our YouTube channel:  www.youtube.com/user/aviva

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What is home insurance.

Home insurance provides you with some financial protection if things go wrong at home. This includes things such as theft and fire. If you have accidental damage cover, which can often be added at an additional cost, it’ll even cover you from damage caused by things like drinks or food spilled on the carpet.

There are two main types of home insurance which are buildings insurance and contents insurance. Buildings insurance looks after the structure of your house – walls, ceilings, fixtures and fittings. Contents insurance protects the things inside like your TV, furniture and valuables.

You can choose to have both buildings and contents insurance, or pick the one that’s most suitable for you.

What is life insurance?

Life insurance, which is also known as life assurance, is a way of financially helping your loved ones if you die or are diagnosed with a terminal illness while covered by the policy.

You’ll need to choose a policy that matches your needs. When you apply for life insurance, you’ll have to decide how much you want it to pay out. This could be enough to pay off the mortgage or leave your family with an inheritance.

What is critical illness cover?

This is an optional form of insurance that can be added at an additional cost when you take out life insurance.

Critical illness cover helps to support you and your loved ones financially if you’re diagnosed with a critical illness that’s covered by the policy.

This type of insurance will pay out a lump sum to help cover the cost of your treatment or to pay the bills.

Critical illness cover can pay out for a wide range of medical conditions, including strokes, heart attacks, certain types of cancer. You’ll need to check your policy to see everything that’s covered.

What is over 50s life insurance?

Over 50s Fixed Life Insurance offers guaranteed acceptance for UK residents aged 50 – 80. And, could be an affordable way to support your loved ones, if you pass away. Providing a cash lump sum, which could be used to help settle unpaid bills, contribute towards funeral costs or as a small gift to those who matter most.

Important Information

*Based on Swiss Re Term & Health Watch 2023 report

**Based on all Legal & General over 50s life insurance 2022

Terms, conditions, and policy exclusions apply.

TSB Essential and Enhanced home insurance is brought to you by TSB Bank plc and underwritten by Aviva Insurance Limited. Applications must be UK residents & aged 18+. Aviva Insurance Limited Registered in Scotland, No. 2116. Registered Office: Pitheavlis, Perth, PH2 0NH. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Life insurance, decreasing life insurance, critical illness cover and over 50s fixed life Insurance are introduced by TSB Bank plc but are provided by Legal & General Assurance Society Limited. Legal & General Assurance Society Limited is registered in England and Wales No. 166055. Registered office: One Coleman Street, London EC2R 5AA. Legal & General Assurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under number 117659. Legal & General Partnership Services Limited is registered in England and Wales number 5045000. Registered office: One Coleman Street, London, EC2R 5AA. Legal & General Partnership Services Limited is authorised and regulated by the Financial Conduct Authority under number 300792.

You can check the FCA register or call the FCA on 0800 111 6768.

TSB Bank plc. Registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland, no. SC95237. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240.

TSB Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service.

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Best travel insurance companies and policies 2024

In this article

How do you find the best travel insurance?

Best travel insurance policies, best travel insurance: companies and policies compared.

• What's the best type of travel insurance?
• How can I save money on travel insurance?

How much travel insurance cover do I need?

How to compare travel insurance companies, why there are so few best buy policies.

The best travel insurance can't stop things going wrong on holiday, but it can prevent problems – medical issues, cancellations, delays or losses – from having a huge impact on your finances.

Our experts compared over 50 travel insurance companies, scrutinising hundreds of policies, each with more than 60 areas of cover. 

We've assessed information on medical expenses, Covid cover, flight cancellation, compulsory excesses and many other factors to bring you our Best Buy travel insurance policies.

Please note that the information in this article is for information purposes only and does not constitute advice. Please refer to the particular terms and conditions of an insurer before committing to any financial products.

Compare travel insurance deals

Check Which? insurance ratings and compare deals using the service provided by Confused.com

We looked at 56 travel insurers, comparing more than 160 policies. See our results in the table below.

We rated six policies as Best Buys – here are the three highest scoring:

NFU Mutual - Home and Lifestyle

• 81% policy score - 2nd out of 161 policies rated. 

We like: NFU Mutual was one of a minority of providers that will pay out if your holiday supplier or airline goes bankrupt. It is one of only two providers that applies its excess (£50) once per claim (rather than per person) – which could save hundreds if you're travelling as part of a group. 

We don't like:  NFU Mutual's travel insurance policies are only available to customers who also hold NFU Mutual home insurance . 

• Read our full NFU Mutual travel insurance review.

All Clear travel insurance - Platinum

• 79% policy score -  joint 7th out of 161 policies rated. 

We like: All Clear was the highest-scoring medical specialist insurer in our analysis. Its policy covers outbound, connecting and returning flights that you miss because of delays. Missed flights cover was available in more than 90% of policies we checked – but only half of policies covered the full round trip.

We don't like:  If your holiday company or airline goes bankrupt and you have to cancel the holiday, you won't be able to claim on the insurance for lost costs. 

• Read our full All Clear travel insurance review.  

Insure and Go - Black

• 77% policy score - joint 10th out of 161 policies rated.

We like:  If you're covering a very expensive trip, the Black policy has one of the highest cover limits for costs if you have to cancel – £10,000. You also don't pay excesses.

We don't like:  If you have a dental emergency while travelling, you can only claim up to £250. As with All Clear's policies, you can't claim if your travel company or airline goes bust.

• Read our full Insure and Go insurance review .

Here's the full details of our findings in the tables below – to access each table, use the 'Select a table' dropdown below.

• The 'Best Buys' table shows the policies that meet our exacting Best Buy criteria . When choosing these, we check for key features of cover as well as data on complaints and claims acceptance rates. 
• The other tables show the top-scoring policy from every provider we've rated. Of all policies reviewed, scores ranged from 83% to 29%.

We've also written comprehensive reviews of the best 16 insurers overall – just click on the links in the table to read them.

Best Buy policies

Table note:  All ratings are for policies available to new customers, and the details were gathered in a survey carried out in April 2023. The information should be considered correct to then. We will next update our policy scores in June 2024. See our full methodology .

For insurers outside our 'Best Buys' list, we've only included the provider's best scoring policy. However, they might offer other policies with fewer features, often at a lower price. We've still scored these policies: find the scores in our individual travel insurer reviews, which cover the biggest and best brands.

If a brand isn't listed in the table it means it didn't take part in our survey and hasn't been reviewed.

  What's the best type of travel insurance?

When picking travel insurance consider the number of foreign trips you'll make over the next 12 months, where you'll go and who with.

• Single-trip and multi-trip (annual cover) Single-trip insurance is aimed at people who are making a single, one-off journey. Multi-trip (annual) provides ongoing cover for 12 months. If you take 3 or more trips per year, multi-trip (annual) is likely to work out cheaper, and you don't have to tell the insurer when or where you're travelling.
• European, worldwide and USA cover European-only cover is usually the cheapest type and worldwide including USA (and often the Caribbean) is the most expensive due to high medical costs. If you've no intention of going to these destinations over the next 12 months, save money by buying worldwide cover that excludes them.
• Individual, couple or family cover You'll have the option to choose how many people to cover under a single policy, although if a member of your party needs specialist cover due to age or health, costs may change.
• Specialist insurance options If you have more specific requirements, for example due to age, or type of holiday, we've assessed the best options for you below. Best cruise insurance • Best travel insurance for over 60s • Best travel insurance for medical conditions • Best ski insurance
• Unexpected events cover Your policy  may include cover for unexpected events, like bankruptcy of the holiday supplier, strikes, civil unrest and more. We've listed which providers' policies have the best unexpected events cover providers.

  How can I save money on travel insurance?

What you'll pay for travel insurance varies hugely by where you're going and for how long.

Take these average quotes, collected for us by Confused.com , for a couple of 50-year-olds with a joint policy:

Source: Confused.com, based on average quotes from 1 January 2023 to 20 November 2023

These are averages, and so you're likely to pay:

• Less if just buying cover for yourself
• Less if you're younger than 50, or more if you're older than 50
• More if you have a pre-existing medical condition

Whatever your situation, chances are you can reduce costs by comparing travel insurance. An annual policy may work out cheaper if you travel multiple times a year.

When should you buy travel insurance?

You should buy travel insurance on the same day you book your holiday.

One of the best features of travel insurance is that it covers you if you're unexpectedly forced to cancel the trip and stand to lose money as a result.

If you leave buying your insurance until the last minute, you won't benefit from this protection, even if some providers might make it slightly cheaper.

With this in mind, you should buy your insurance as soon as you book your holiday – unless you already have annual cover in place.

Should you buy travel insurance from the tour operator or airline?

When you buy your holiday, whether that's through a traditional package provider or a budget airline, you're likely to be offered insurance at the same time.

But cover offered as an add-on to your trip is unlikely to be tailored to your needs and could be more expensive. Always check the wider market to see if you can get better cover for less.

If you do buy add-on insurance, make sure it covers any medical conditions that you have.

Do you already have insurance?

Some packaged bank accounts come with travel insurance as a sweetener, so if you have a packaged account, check whether cover is included.

If you do have travel insurance with your bank account, check its terms carefully and make sure it meets your needs. Does it cover you for trips outside Europe? Will it cover your medical conditions?

If it doesn't, call your bank to see if you can add the cover you need or look for a standalone policy that meets your needs.

You might also have some of your insurance needs met if you have personal possessions cover with your home contents insurance . These policies often protect things you carry on your person (such as gadgets or jewellery) around the world, from loss, damage or theft.

Do you need travel insurance if you have an Ehic or Ghic?

Yes, you still need travel insurance. A Global Health Insurance Card (Ghic) – the replacement for the Ehic – is a medical card that can be used throughout the EU. It entitles you to treatment in state hospitals for the same price paid by the residents of the country you're visiting. If they get free treatment, so do you.

But it won't cover the costs of medical transportation (for example ambulance bills or being flown back to the UK where medically needed), alongside costs of cancelling your holiday or returning early, replacing lost and stolen possessions, and many other things - that's what travel insurance is for.

• Find out more:  The Ehic and Ghic explained  

While it can be tempting to get the cheapest cover you can find, this could prove a false economy. Everyone's specific cover needs will be different, but as a starting point, we recommend looking for policies with these minimum levels of cover:

• Medical expenses:  £5 million
• Cancellation cover:  £2,000 – or the full cost of your holiday (which may be higher or lower)
• Personal belongings: £1,500 – or the value of your possessions
• Personal liability cover: £1 million.

Many sports won't be covered as standard, such as skiing and snowboarding , so you'll need to get cover that includes this, or add it on for a fee.

Cruises requre a special type of cruise insurance. If you're considering working abroad, or spending a couple of months abroad, you may need 'backpacker insurance'.

1. Check our tables and reviews

Our experts have assigned each travel insurance policy a policy score, reflecting how comprehensive, overall, the cover is.

It's important to remember, however, that travel insurance is complex – so even providers with high policy scores won't necessarily cover everything you're looking for. For a more detailed look at some of the larger and higher-scoring providers, see our individual travel insurer reviews.

2. Get a travel insurance quote

While looking at our reviews, you can get a quote for travel insurance using the service provided by Confused.com.

You might be able to save by using multiple comparison sites. 

Some insurers don't sell through comparison sites, including NFU Mutual and Direct Line , and specialist medical insurers .

Both the government's MoneyHelper website and the British Insurance Brokers Association have directories of such insurers.

An insurance broker can find affordable cover for unusual scenarios that most insurers won't cover.

3. Check the T&Cs

Before you buy, check the policy wording to make sure you understand what your policy covers, and what it doesn't.

If there are specific reasons you've bought the cover, check these sections to make sure they meet your expectations. Also check the policy's general exclusions and conditions. If anything in the policy is unclear, contact the insurer.

Finally, check what protection your holiday provider offers, because if something goes wrong, you might need to seek compensation from it first before your insurer will accept your claim.

Check you're getting a great deal and search for a new travel insurance policy using the service provided by Confused.com. Get a quote now

Dean Sobers, Which? insurance expert says:

'In our tables, you'll see dozens of products brimming with features and high levels of cover – but just six Best Buys. 

'Unfortunately, it comes down to the difference between what a policy promises on paper, and the depressing reality that we see in the claims statistics. Roughly a quarter of claims made on single-trip and annual European policies were declined by travel insurers in 2022 (the latest stats available). With most kinds of insurance, payout rates are above 90%.

'Not all travel insurers are the same: some – including our Best Buys – were markedly better in this data than others. But a large number of candidates clearing all other hurdles in our analysis fell flat when we reviewed their claims acceptance rates and the numbers of their claimants who'd lodged complaints.

'We'd love to be able to recommend a much wider selection of policies, as we all have different requirements and budgets when shopping around for travel insurance. Hopefully, we'll see insurers do better in future. In the meantime, the best way to avoid disappointment is to be reasonably familiar with the policy's T&Cs when you buy it, as policy exclusions are the most common single reason claims get turned down .

'Each section of a policy wording document (for example, cancellation or delay cover) will include its own exclusions. You'll also need to check the policy's section that details 'general' exclusions and conditions that apply across the policy.'

Frequently asked travel insurance questions

Does travel insurance cover cancelled flights.

This depends on whether you can no longer make your flight or the airline has cancelled it.

If the airline cancels your flight, it is generally their responsibility to find an alternative flight or to give you a full refund.

If you can no longer make your flight, perhaps due to illness or accident, then it is not the airline's responsibility. If you have taken out a travel insurance policy and depending on the reason you can no longer fly, you may be able to claim some of the flight costs back. 

You should also check the airline's conditions of carriage if you are going to miss your flight last-minute to see whether you can be moved to an alternative flight.

Can I buy travel insurance after departure?

Yes you can - but you'll need to get a special type of policy called 'post-departure insurance'.

Unfortunately, you're likely to pay more and get less cover than if you had bought standard travel insurance.

Post-departure insurance won't cover incidents that have already happened, such as a delayed flight on the way out. It generally applies from the day after buying, not the same day.

Even though you'll need to cover fewer days, the specialised nature of post-departure insurance means it's likely to cost more per day and overall.

The best approach is to buy standard travel insurance on the same day you book your holiday. Although the insurance only needs to cover the dates of your holiday, from the moment of buying it you'll be covered if, for instance, you need to cancel your trip.

Can I get travel insurance if I'm pregnant?

You can get travel insurance if you're pregnant, especially if your trip is less than 28 weeks into your pregnancy.

Many insurers still offer cover for trips after that point, but check with them before buying, and bear in mind airlines may request extra details such as a letter from your doctor.

Pregnancy is not considered a pre-existing medical condition so you shouldn't have to tell your insurer or pay more.

Standard travel insurance will cover emergency medical care, but ask insurers if antenatal care after premature births will be covered, or cancellation due to pregnancy-related complications.

In general, travel insurance won't pay out if you cancel a trip simply because you're pregnant - it's worth asking airlines and accommodation providers if you can reschedule.

Do I need travel insurance for the UK?

Potentially, depending on the type of trip you've booked.

Many travel insurers will cover the UK; if you have an annual policy check if it includes UK travel.

The main advantage of travel insurance for the UK is cover if you need to cancel your trip (such as because of illness) or lose baggage.

In general, travel insurance only covers paid-for accommodation, sometimes with a minimum duration. So stays with friends and family wouldn't be covered.

Nor will you need travel insurance for medical cover, due to the NHS - though visitors to the Isle of Man and Channel Islands may need insurance for repatriation to the mainland.

Your home contents insurance may cover personal possessions outside the home, but you may have to pay high excesses.

Do I need travel insurance for Europe?

Yes, travel insurance is essential for European holidays. 

The European Health Insurance Card (Ehic) and Global Health Insurance Card (Ghic) only entitle you to public medical care at the price locals pay.

That's only in the EU, Switzerland and a few other countries however, and won't cover associated - and very high - costs such as for rescue from ski slopes or repatriation to the UK.

Nor will the Ehic and Ghic cover cancellations or lost baggage, unlike the best travel insurance policies.

• Find out more: The Ehic and Ghic explained  

Does travel insurance cover cruises?

Some, but not all, policies will offer specialised cover for cruises.

In some cases cruise cover will be an optional add-on.

This includes scenarios such as being ill and confined to your cabin, missing your departure during an excursion, or the intinerary being changed. 

We've listed which policies cover cruises and how good they are in our guide to the best cruise insurance .

Does travel insurance cover skiing?

As with cruises, this depends on your policy.

Winter sports cover may be included as standard within your travel insurance, or as an optional add-on.

It should cover scenarios such as piste closure, avalanche delay and air ambulance rescue from the slopes.

We've listed which policies include or offer winters sports cover, and rate that cover, in our guide to the  best ski insurance .

Are you covered for Covid?

Covid isn't the menace to travel that it was a year or two ago, but it's still around and retains the potential to scupper your plans.

Fortunately, all policies we examined provide at least a basic level of Covid cover - covering you if you get ill while travelling and require emergency medical care or medical repatriation to the UK.

Some 98% of those we checked also cover cancellation costs if you can't travel because you're ill with the virus.

From here, the degree of Covid cover varies significantly between policies - meaning you can't make assumptions about what's covered and should check very carefully if Covid cover is a priority for you. 

Of the policies we analysed, fewer than one in ten will pay if your hotel closes because of Covid and you can't get your money back. 

And only a handful of providers cover you if you choose to cancel your plans because the FCDO advises against travel to your destination due to Covid. At the time of our analysis in April 2023, these were:

• Direct Line
• M&S Bank
• Nationwide Building Society

How do I claim on my travel insurance?

For emergency medical claims, your travel insurer will have a 24/7 phone line. It's worth saving the number if your phone prior to travelling.

To make other claims, you may be able to claim by phone and/or online. Don't leave it more than a couple of weeks to claim, as there may be time limits.

• Find out more: How to claim on your travel insurance   

What medical conditions do you have to declare for travel insurance?

Any current or recent medical conditions that haven't been disclosed to your insurer will almost certainly be automatically excluded from your policy. 

In recent Which? research, we found that pre-existing medical conditions were the second most common reason for claims being turned down.

When you declare a condition, you'll go through a medical screening process where you give the insurer information about your medical history. When you buy insurance by itself, this will usually form part of the application process. 

With some providers (for example where the cover is included with a holiday or a bank account), you'll need to contact the insurer separately to have the conditions added. If you're uncertain about what needs to be declared, it's best to contact the insurer. 

• Find out more:  Best travel insurance if you have a medical condition  

How else can you protect your holiday?

Travel insurers only expect you to claim with them if you've been unable to recover your money through other channels.

Book with a Which? Recommended holiday provider

If a package holiday firm cancels your holiday, or airlines can't fulfil flights, you're entitled to a refund by law.

Unfortunately, in the wake of Covid, not all travel providers fulfilled their legal obligations. For peace of mind, opt for one of our Which? Recommended Providers .

• Find out more:  Your legal rights with package holiday companies

Atol protection

If you buy a package holiday that includes flights from an Atol-protected firm, you'll get your money back if it goes bust. You'll also be repatriated if this happens while you're on holiday.

Your credit card provider

If you can, pay for your holiday with a credit card .

If you pay with a credit card for services costing more than £100 and less than £30,000 that aren't provided as advertised, you can claim the money back from your card supplier if the seller (ie the holiday company) won't refund you.

• Find out more:  Section 75

Banks have similar schemes to help you recover money for services that haven't been fulfilled as paid for. These are known as chargeback.

Chargeback can be used to recover debit and prepaid card payments, as well as credit card payments below £100.

Banks aren't legally bound to do this in the same way as credit card providers are under Section 75, so you should always pay for amounts over £100 with a credit card if possible.

How we analyse travel insurance

Our editorial independence means we are able to work on behalf of consumers, not insurers. That means our reviews are fair and there's no hidden agenda.

Policy score

The policy score rates how comprehensive the cover is in a policy – the higher the better.

We've looked at 161 policies, examining 67 elements of cover in each.

Policies are given points for each element of cover, reflecting how competitive their cover is compared with what other policies offer. The policy score shows how well the policy did overall. 

Based on our assessment of which elements are more or less important for customers choosing and using travel insurance, we adjust the impact that points earned in each area has on the overall policy score.

Among the highest-weighted elements are medical expenses cover, cancellation cover and the compulsory excesses on the policy.

How we pick Which? Best Buys

Our 'Best Buy' badge recognises the individual products that stood out as being the most comprehensive in our analysis. 

It doesn't reflect customer service. However, we do look at claims statistics published by the Financial Conduct Authority and complaints data from the Financial Ombudsman Service, where these are available. We won't give a Best Buy badge to providers shown to reject higher than average numbers of claims or that have a poor track record when it comes to complaints.

Policies named as Best Buys did well in our analysis of cover, with a policy score of at least 66%.

Additionally, Best Buy policies scored well consistently across different areas of cover. To make the cut, a policy needs to have scored at least three out of five points in two thirds of the features we compare (see 'Policy score' for more).

Lastly, all Best Buy policies must provide - either as standard or as an option - the following levels of cover as a minimum:

• £5m cover for medical expenses - with emergency medical repatriation and some cover for emergency dental treatment
• £2,000 cancellation and travel abandonment cover - including cancellation in the event that the Foreign, Commonwealth and Development Office (FCDO) advises against travel to your destination country because of civil unrest, war, terrorism or natural disaster after you've insured your holiday
• Cancellation cover because of the illness, injury or death of a close family member or a person you were planning to stay with; cover for travel delays - including cover for missing your outgoing or returning flight due to delays
• £1,500 cover for baggage
• £2m personal liability cover

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More questions on travel insurance? Take a look at our guides:

• Best travel insurance for pre-existing medical conditions
• Best travel insurance for seniors
• Best cruise insurance
• Best ski insurance
• The Ehic and Ghic explained  
• Golf travel insurance explained  
• How to claim on your travel insurance

Compare travel insurance

Find the right policy for your holiday using the service provided by Confused.com

Travel insurance reviews

• All Clear travel insurance review
• Admiral travel insurance review
• Avanti travel insurance review
• Avion travel insurance review
• Aviva travel insurance review
• Barclays travel insurance review
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Packaged Bank Account Travel Insurance

Have peace of mind when you're on holiday with travel insurance that covers you.

About Travel Insurance as part of Packaged Bank Accounts

Travel Insurance, administered by AWP Assistance UK Ltd (trading as Allianz Assistance) and underwritten by AWP P&C SA, is just one of the insurance benefits that come with our Packaged Bank Accounts . Our Silver & Platinum Accounts are packed with benefits including Family travel insurance, AA Breakdown Family Cover and mobile phone insurance for a monthly fee to maintain the account.

Travel Insurance is also a benefit on the Premier , and  Gold  accounts however these are no longer available to new customers.

If you’re a Platinum, Premier, Gold or Silver account customer, please read our FAQs (PDF, 145KB) for more information about the travel insurance which comes with your account and COVID-19. You can also visit our payment disputes page , for help if your travel has been disrupted.

Compare accounts

How do I make a claim?

You can log your claim online using the Allianz Assistance Hub that can be securely accessed through your mobile banking app or by using Internet Banking. You can also make a claim by calling Allianz Assistance on  +44 (0)345 850 5300 .

Eligibility for each account

I have a silver account expandable section.

If you have a Silver Account the account comes with European Travel Insurance for you and your family (if eligible) including Winter Sports. This insurance policy is administered by AWP Assitance UK Ltd (trading as Allianz Assitance) and underwritten by AWP P&C SA.

Am I eligible for cover?

• All cover under the policy stops on the account holders 65th birthday - as long as the account holder is under 65, their spouse, civil partner or partner will be covered until they reach 65 years of age.
• Children must be 18 or under, or 24 or under if they're in full time education and must travel with the account holder, their spouse, partner, civil partner or a responsible adult. There's cover for a dependent child where they are staying with a responsible adult even if they were not accompanied during their travel to the destination.
• Subject to continued eligibility, you and your family are covered for travel within Europe as long as your Silver account is open.
• Keep in mind the cover is provided only if you will be living in the United Kingdom for at least six months during each 12 month period where all trips must start and end.

Medical conditions that you or your family have (or have had), which are not all on the ‘No Screen Conditions’ list in your policy document are not covered by this policy. To see if these can be covered you must call the insurer declaring all medical conditions, including those on the list and an extra cost may apply.  Before you book a trip you also need to let the insurer know of any new conditions or changes to existing ones. Please refer to the Silver welcome pack (PDF, 1.7MB) for full details of any exclusions.

Once your account has been opened should you wish to notify the insurer of any medical conditions please call the number below.

• Silver Account:  0345 603 1839

Lines are open 24/7.

Not all Telephone Banking services are available 24 hours a day, seven days a week. Please speak to an advisor for more information.

I have a Gold, Platinum or Premier Account expandable section

If you have a Gold, Platinum or Premier Account,  the account comes with Worldwide Travel Insurance for you and your family (if eligible) including Winter Sports. This insurance policy is administered by AWP Assistance UK Ltd (trading as Allianz Assistance) and underwritten by AWP P&C SA.

• All cover under the policy stops on the account holders 80th birthday - as long as the account holder is under 80, their spouse, civil partner or partner will be covered until they reach 80 years of age.
• Subject to continued eligibility, you and your family are covered for worldwide travel as long as your Lloyds Bank Gold, Platinum or Premier account is open.
• Keep in mind there is only cover for losses suffered whilst you are a UK, Channel Islands or Isle of Man resident and are registered with a Doctor in the UK where all trips must start and end.

Medical conditions that you or your family have (or have had), which are not all on the ‘No Screen Conditions’ list in your policy document are not covered by this policy. To see if these can be covered you must call the insurer declaring all medical conditions, including those on the list and an extra cost may apply. Before you book a trip you also need to let the insurer know of any new conditions or changes to existing ones. Please refer to the relevant policy document for full details of any exclusions.

Once your account has been opened should you wish to notify the insurer of any medical conditions please call the appropriate number below.

• Gold Account:  0345 850 5056
• Platinum Account:  0345 850 5300
• Premier Account:  0345 604 0440

What does my insurance come with?

• Multi-trip  European  travel cover for you and your family (includes, if eligible, your spouse, civil partner or partner and children)
• Includes golf cover and cover for certain sports and leisure activities
• Covers UK leisure travel when two or more nights' accommodation is pre-booked (five nights for business trips)
• There's cover for you or someone covered under the policy if a booked trip needs to be cancelled because either you or they, or a companion you are travelling with is asked to quarantine on an individual basis because of exposure to a contagious disease
• Emergency medical cover (up to £10,000,000)
• Cancellation or curtailment cover (up to £5,000)
• Personal accident cover (up to £30,000)
• Baggage cover (up to £2,500, £500 of which for valuables)
• Travel disruption cover (up to £5,000)

Important note :

• The standard maximum trip duration is 31 consecutive days
• For Winter Sports maximum 31 days cover in any calendar year
• £75 excess per adult per incident may apply
• Other exclusions apply, see policy documents

Gold, Platinum and Premier Accounts

• Multi-trip  Worldwide  travel cover for you and your family (includes, if eligible, your spouse, civil partner or partner and children)
• The standard maximum trip duration is 31 consecutive days - unless you are a Premier account holder, which is 62 consecutive days
• Gold and Premier accounts unavailable to new customers

Policy documents expandable section

• Silver Account Welcome Pack opens in a new window (pdf, 2.1 MB)
• Gold Account Welcome Pack opens in a new window (pdf, 1.3 MB)
• Platinum Account Welcome Pack opens in a new window (pdf, 2.6 MB)
• Premier Account Welcome Pack opens in a new window (pdf, 1.4 MB)

Important and emergency telephone numbers expandable section

You can find out more information about your travel insurance, or make a claim using the appropriate membership numbers below.

• Silver Account: 0345 603 1839
• Gold Account: 0345 850 5056
• Platinum Account: 0345 850 5300
• Premier Account: 0345 604 0440

Lines are open 24/7. Not all Telephone Banking services are available 24 hours a day, seven days a week. Please speak to an advisor for more information.

24-hour assistance helpline (outside the UK):   +44 (0)208 239 4010 .

Packaged Bank Account benefits

Explore the other benefits of a Packaged Bank Account. Our Silver & Platinum Accounts include Family travel insurance, AA Breakdown Family Cover and mobile phone insurance for a monthly fee to maintain the account.

Mobile phone insurance

AA Breakdown Family Cover

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You’re our first priority. Every time.

We believe everyone should be able to make financial decisions with confidence. And while our site doesn’t feature every company or financial product available on the market, we’re proud that the guidance we offer, the information we provide and the tools we create are objective, independent, straightforward — and free.

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Best COVID-19 Travel Insurance in May 2024

Many or all of the products featured here are from our partners who compensate us. This influences which products we write about and where and how the product appears on a page. However, this does not influence our evaluations. Our opinions are our own. Here is a list of our partners and here's how we make money .

Table of Contents

Factors we considered when picking travel insurance that covers COVID

An overview of the best travel insurance for covid , top travel insurance for covid options , additional resources for covid-19 travel insurance shoppers.

No matter how well you prepare, travel plans don’t always go as expected. Some travelers buy travel insurance to protect their investment in prepaid travel costs. Amid the ongoing pandemic, exploring travel insurance with COVID-19 coverage is recommended. With the right policy, you can protect yourself if you need to cancel your trip or end it early due to illness. Many insurers offer travel insurance policies with this kind of coverage. 

This is the shortlist of the best travel insurance for COVID options: 

Berkshire Hathaway Travel Protection . 

John Hancock Insurance Agency, Inc.  

Seven Corners . 

Travelex Insurance Services . 

Travel Insured International . 

WorldTrips . 

We used the following factors to choose insurance providers to highlight in our best travel insurance for COVID list: 

Range of coverage: We looked at how many plans each company offered with COVID-19 coverage, plus the range of available plans. 

Depth of coverage: We compared the maximum caps for trip cancellation and trip interruption claims between carriers and plans.

Medical benefits: We examined whether plans included emergency medical benefits for COVID-19 reasons and whether plans included medical evacuation and repatriation benefits. 

Cost: We determined an average cost for shoppers to benchmark plan prices by looking at the basic coverage costs for plans with COVID-19 benefits across multiple companies.

We looked at quotes from various companies for a six-night trip in May 2023 to Croatia. The traveler was 30 years old, from Texas and planned to spend $1,500 on the trip, including airfare.

On average, the price of each company’s most basic coverage plan with COVID-19 coverage was $47.22. The prices listed below are for the most basic COVID-19 travel insurance coverage. All insurers offer multiple COVID-19 policies with greater coverage coming at a higher cost. 

Let's take a closer look at our eight recommendations for travel insurance with COVID coverage: 

Berkshire Hathaway Travel Protection

What makes Berkshire Hathaway Travel Protection great:

Several plans allow policyholders to cancel for COVID-19 sickness as part of trip cancellation and trip interruption insurance benefits. 

Several plans include COVID-19 medical coverage benefits.

Medical evacuation benefits are included in these plans. 

Plans include limited sports and activities coverage and sports equipment loss benefits. 

Basic Berkshire Hathaway Travel Protection will run you $50 for an ExactCare Value policy, the company’s most basic COVID-19 travel insurance coverage option.

What makes IMG great:

Many plans include COVID-19 cancellation benefits.

Most of these plans also include COVID-19 medical benefits (the Travel Essentials plan doesn’t include this). 

Medical evacuation coverage is available on select plans. 

Coverage for adventure travel is available for an extra cost. 

IMG is a good option for the budget-minded: Its Travel Essential plans cost more than $10 less than average based on our comparison. 

John Hancock Insurance Agency, Inc. 

What makes John Hancock Insurance Agency great:

Multiple plans offer COVID-19 cancellation benefits as part of the included trip interruption and trip cancellation coverage. 

These plans offer COVID-19 medical benefits.

Medical evacuation coverage is included in all COVID-19 coverage plans. 

The John Hancock Insurance Agency, Inc. basic plan (Bronze) costs $56. 

Seven Corners

What makes Seven Corners great:

Multiple plans offer COVID-19 cancellation benefits as part of the included trip interruption and trip cancelation coverage. 

These plans include COVID-19 medical benefits and evacuation and repatriation benefits.

There is no medical deductible. 

Seven Corners’ basic coverage plan (RoundTrip Basic) for our trip to Croatia costs $44.

Travelex Insurance Services

What makes Travelex Insurance Services great:

Multiple plans include Covid-19 sickness coverage, which reimburses prepaid and nonrefundable trip payments if a trip is canceled or interrupted due to a traveler contracting the virus.

These plans also include COVID-19 medical benefits.

Medical evacuation and repatriation benefits are included. 

Basic coverage (Travel Basic) from Travelex Insurance Services costs $44 for our sample trip, which is slightly cheaper than average. 

Travel Insured International

What makes Travel Insured International great:

Multiple plans cover COVID-19 cancellation benefits as part of the included trip interruption and trip cancelation coverage. 

These plans also include COVID-19 medical benefits, including medical evacuation. 

Limited sports and activities coverage is included in plans with COVID-19 coverage. 

Travel Insured International's basic coverage (Worldwide Trip Protector Edge) begins at $55 — only a few dollars more than the average basic policy price. 

What makes Tin Leg great:

A wide range of plans offer COVID-19 cancellation benefits as part of the included trip interruption and trip cancelation coverage. 

All of these plans also include COVID-19 medical benefits. 

All of these include medical evacuation benefits. 

An adventure travel policy is available. 

Another plus: Tin Leg’s basic coverage plan (Basic) for our trip to Croatia costs $48.85 — making it right around the average price for the policies we covered. 

WorldTrips 

What makes WorldTrips great:

Several plans include medical coverage for COVID-19. 

Sports and activities and sports equipment loss are included. 

Coverage can be extended for up to thirty days, including for medical quarantine purposes. 

WorldTrips’ most affordable plan with COVID-19 coverage (Atlas Journey Economy) starts at $44, making it a low-cost option. 

Do you want to learn more about travel insurance before you spend money on a policy? Take a look at these resources: 

What is travel insurance?  

What does travel insurance cover? 

The best travel insurance companies 

How to find the right travel insurance for you

10 credit cards that provide travel insurance

How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are our picks for the best travel credit cards of 2024 , including those best for:

Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® Card

No annual fee: Bank of America® Travel Rewards credit card

Flat-rate travel rewards: Capital One Venture Rewards Credit Card

Bonus travel rewards and high-end perks: Chase Sapphire Reserve®

Luxury perks: The Platinum Card® from American Express

Business travelers: Ink Business Preferred® Credit Card

on Chase's website

1x-10x Earn 5x total points on flights and 10x total points on hotels and car rentals when you purchase travel through Chase Travel℠ immediately after the first $300 is spent on travel purchases annually. Earn 3x points on other travel and dining & 1 point per $1 spent on all other purchases.

75,000 Earn 75,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $1,125 toward travel when you redeem through Chase Travel℠.

1x-5x 5x on travel purchased through Chase Travel℠, 3x on dining, select streaming services and online groceries, 2x on all other travel purchases, 1x on all other purchases.

75,000 Earn 75,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's over $900 when you redeem through Chase Travel℠.

1x-2x Earn 2X points on Southwest® purchases. Earn 2X points on local transit and commuting, including rideshare. Earn 2X points on internet, cable, and phone services, and select streaming. Earn 1X points on all other purchases.

50,000 Earn 50,000 bonus points after spending $1,000 on purchases in the first 3 months from account opening.

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Travel insurance

Frequently asked questions

Am I covered for a winter sports trip?

You have the option to add winter sports cover to your quote or policy for an additional premium:

Single trip cover: You'll be covered throughout the duration of your trip.

Annual multi-trip cover : You'll be covered for up to a total of 31 days within the period that your policy runs. So, if you have taken out winter sports cover two months after having started your annual multi-trip cover you'll have 31 days' cover for the remaining 10 months.

Cover limits and exclusions apply so for further information please see our policy booklet or the optional covers terms and conditions booklet.

If you're a new customer you can add winter sports cover to your quote in the "Optional policy covers" section on the "Quote" page.

If you have an existing policy and have not started your trip but would like to add winter sports cover please call us on 0800 015 4907

What cover do I have if I have to cancel my holiday?

If you added optional business cover it will cover you if you are working in an office while you’re away:

• Serious illness or death of anyone covered by the policy or a close relative
• Jury service
• Serious damage to your home

Cover limits and exclusions apply so for further information please see our  policy booklet .

If you have an existing policy and have not started your trip but would like to add business cover please call us on 0800 015 4907 .

Does the policy cover business travel?

You can add business cover to your quote or policy for an additional premium. It will cover you if you are working in an office while you’re away:

Single trip cover : You’ll be covered throughout the duration of your trip

Annual multi-trip cover : You’ll be covered up to a maximum of five trips within the period that your policy runs

There is no cover for manual work or physical labour of any kind, or for work that involves dealing with members of the public, or tasks other than office work.

Cover limits and exclusions apply so for further information please see our policy booklet .

If you're a new customer you can add business cover to your quote in the "Optional policy covers" section on the "Quote" page.

If you have an existing policy and have not started your trip but would like to add business cover please call us on 0800 015 4907

What is the excess for Travel insurance?

The excess is generally £100 per person, per incident, however depending on the type of claim there may not be any excess applied.

The excess amounts will be shown on your policy schedule.

For further information about excesses and cover limits please read our summary of cover limits .

What is your age limit for Travel insurance?

We can provide single trip travel insurance for new customers under 80 years of age and annual travel insurance for new customers under 75 years of age

If you want single trip travel insurance and you are ages 80 or over or want annual travel insurance and are ages 75 or over, you should contact our business partner - All Clear Travel Insurance Services - on 01708 339028 for a quote.

What countries do you define as Europe?

The following countries are included under our definition of "Europe":

Albania, Algeria, Andorra, Austria, Azores, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland (Eire), Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madeira, Malta, Moldova, Monaco, Montenegro, Morocco, Netherlands, Norway, Poland, Portugal, Romania, Russia (West of the Ural Mountains), San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tunisia, Turkey and Ukraine.

Am I covered for emergency medical treatment in the Channel Islands?

If you live in England, Scotland, Wales, Northern Ireland, Jersey or Isle of Man and are on a trip to Jersey or the Isle of Man we will not cover you for any costs incurred relating to emergency medical treatment during the trip as this is covered by the local health authority e.g. NHS.

We will, however, pay up to £2,000 to get you home if you cannot use your return ticket.

If you are travelling from one of these countries to one of the other Channel Islands e.g. Guernsey, Alderney etc, then you will be covered for any emergency medical treatment costs.

Can I get insurance if I have a medical condition?

We may be able to provide cover for pre-existing medical conditions.

If you are a new customer please provide details during the online quote .

If you have an existing policy and need to tell us about a medical condition please call us on 0800 015 4907.

What does Travel Disruption cover me for?

Travel Disruption cover provides up to £5,000 for cancellation or abandonment cover if you cannot travel or continue your trip for one of the following reasons:

• Strike or industrial action
• Severe snowfall
• The Foreign, Commonwealth and Development Office (FCDO) advise against travel
• Food poisoning, pandemic or catastrophic damage directly affects your holiday accommodation

It also provides a benefit of up to £250 if the transport services on which you are booked to travel outside the UK are delayed or cancelled.

For further information please see the travel disruption section in the  optional covers terms and conditions .

If you're a new customer you can add Travel Disruption Cover to your quote in the " Quote " page.

If you have an existing policy and have not started your trip but would like to add Travel Disruption Cover please call us on 0800 015 4907

How much baggage cover do you provide?

Baggage cover covers loss, theft or accidental damage of your belongings up to £1,500 in total, with a single article limit of £400 and total valuables limit of £400.

For further information please see the optional covers terms and conditions .

If you're a new customer you can add baggage cover to your quote in the "Optional policy covers" section on the "Quote" page.

If you have an existing policy and would like to add baggage cover please call us on 0800 015 4907 .

Does Travel insurance cover cruises?

We cover cruises as standard under our travel insurance. Read our policy booklet  for full details of what's covered and what's not covered.

For single trips that include visiting multiple destinations, you can select these from the destination list when getting a quote .

Does my Travel insurance cover me whilst pregnant?

There are no specific exclusions on our policy during pregnancy, however you must ensure that you are not travelling against doctors advice.

Provided you are not travelling against your doctor’s advice, if you were to suffer any pregnancy related complications requiring emergency medical treatment during your trip, any resultant claim would be considered.

Find the answers to some of the most frequently asked questions on car, home, health, life and travel insurance cover, pensions, investments and Brexit.

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