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Admiral: Travel Insurance reviews

No new 5 star reviews, 38% decrease in 1 star reviews, latest highest rating:.

Latest lowest rating:

About the Travel Insurance

Whether you’re jetting off abroad or travelling across the UK, it’s beneficial to have the security of a travel insurance policy. Here at Smart Money People, we collect Admiral travel insurance reviews from genuine customers so that you can shop with confidence. Admiral was first set up as a car insurance provider in 1993, but since then, has branched out to offer a variety of insurance products. Admiral strives for convenience and hassle-free insurance, developing an app to allow customers to manage their cover on the go. Smart Money People hosts reviews for a variety of Admiral’s travel insurance policies, like the Single Trip cover for those who only travel once a year, and the Annual Travel policy for more frequent travellers. Admiral also offers specialist cover for winter sports holidays and cruises, as well as a policy to cover your gadgets - great if you’re travelling for business with lots of expensive tech. Read our Admiral travel insurance reviews to see what customers have said about their experiences. Have you taken out a travel insurance policy with Admiral? Whatever your experience, leave a review with Smart Money People to help improve trust and transparency in financial services. Share how easy (or hard!) the sign-up process was. Have you been satisfied with the cover you received for the price of the policy? Did you deal with the customer service team at all? Leave an Admiral travel insurance review to help others find their perfect policy.

Review Admiral: Travel Insurance now

Admiral travel insurance reviews ( 125 ), admiral do not cover connecting flights, ***please read before purchasing***.

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Reviews 4.5.

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Jarred I think his name was

Jarred I think his name was, was extremely helpful cheery and nothing was to much trouble. it was a quick and easy transaction also you call some people and all they want to do is sell you more he obviously talked about additional cover but wasn't pushy when I said no that was ok. Thanks admiral and thanks Jarred

Date of experience : June 04, 2024

Brilliant service

The operative who dealt with us was really helpful & knowledgeable. We didn't realise thar Admiral does so much to help families, as well as individuals, to save so much. We have saved on our home insurance as well as the cars.

Date of experience : May 04, 2024

Excellent online service.

I recently had to make some changes to my multicar policy. I can only get by on computers at a basic level, but the online portal is so simple and easy to use, everything I needed to do was done in less than 5 minutes. A thousand times better than hanging on a phone line for half an hour or longer, listening to rubbish music! I'm a very satisfied customer.

Date of experience : May 30, 2024

Clear pricing without huge excess claims …

Clear pricing policy.Excess for claims is good,others have good prices but huge excess before you can claim.Helpful information when you join and not bombarded by too many messages

Date of experience : June 02, 2024

Great customer care

Great customer service by Mr jasper , just needs to slow down abit when trying to sell upgrades , but good help very well spoken background noise a nuisance only thanks .

Date of experience : June 05, 2024

Easy online changes

Easy online changes. Easy to navigate. Drop 1 star due to £5.50 charge (many other competitors ofnyours have never charged forbthis)just for a private reg change, otherwise very pleased.

Very pleased with our decision to change to Admiral

The transition from our old insurer was problem free. The information we were given was clear and concise and the savings we made, were enough to entice members of our family to obtain quotes for next year.

Date of experience : December 04, 2023

In Short, 5/5 Call handler

In Short, had some confusion with license permissions and took several days of going back and forth however the call handler Ryan was very professional, called back when requested, and gave clear reasoning behind each step of the process resolution. I cannot speak for support further down the line but the assistance and experience at first contact was great. I got the impression the handler was happy.... a nice change.

Date of experience : June 03, 2024

Reply from Admiral Insurance

Hello DG, Thank you for insuring with Admiral🎉 We are delighted that you had a great experience with Ryan. We take on board all our feedback, so will be sure to pass on your review. Thanks, Kate.

Admiral had my new car on its database…

Admiral had my new car on its database others didn’t. In fact, one refused to quote because they had no details of the car. Admiral was most economic and provided what I needed. Found on Compare the Market.

After being let down by another insurer…

After being let down by another insurer admiral made it easy and reasonable price! I will be switching my multi car policies in due course

Hi, very recommended, especially if you can try and speak to a colleague,helps and gives you a piece of mind to know that you are insured!

Hi, I tried to proceed with a quote on the weekend and was happy to continue with the end quote,had a couple of problems with the payment.But I have to say on Sunday I spoke to a colleague called John, who was the most helpful person and completed the final deal and was most happy to confirm a new insurance policy for my mother, and very grateful to John for his patience with the new policy,Top man👍

Car and Building Insurance.

The lady that dealt with my enquiry was extremely helpful and constructive and I had no problems in accepting the quote that was given to me for car and buildings insurance. Thank you.

Date of experience : March 22, 2024

Great service

Jess, the person who took my call was patient, made sure I understood everything and guided me through the numbers and services so I knew exactly what I was paying for.

Admiral delivered on Car insurance and customer Service

I was looking for not the normal car insurance cover and Admiral and Ahmed the operator delivered for me. Ahmed was very very helpful, concise and clear on my car insurance policy start up. Ahmed was very reassuring when navigating some unknowns.

Best for EV's. …

Insured online, no personal contact. Both the price and extent of cover for my EV was the best I could find; significantly better than the previous insurer who had remained competitive on my ICE car. Would have given 5 stars but for the fact I am yet to discover how accessible Admiral customer service is.

Careful what you say to these people

Careful what you say to these people, called to discuss my renewal and ended up with an added bill onto my current insurance for no good reason. They are money grabbers and will try every opportunity to take more from you. Avoid. You can get cheaper and better elsewhere.

Date of experience : June 06, 2024

Hello, I’m very sorry that your price has increased since last year. We do our utmost to ensure that our rates are fair and reasonable for all customers. Our assessment of the rate to charge for any customer is based on our experience of claims for comparable policyholders. There are many different factors that are taken into consideration when calculating your renewal premium. If we can help in anyway please send us your policy number, full name and query to [email protected] Thank you for taking the time to pass on your feedback. We take all feedback on board. Thanks, Kate.

Do not buy admiral travel insurance

Do not buy admiral travel insurance. They have bare faced lied saying they have spoke with me regarding a complaint I have made. they have stated that I have agreed to close my complaint. They have absolutely made this up. Use a different insurance provider. Update - I have already provided my name and policy number and registered my disgust in your customer services. You have ignored this. Your generic reply to my review is nonsense. THINK TWICE ABOUT PURCHASING ADMIRAL TRAVEL INSURANCE !!!

Hi Jason, Thank you for taking the time to leave feedback, we apologise for the experience that you’ve had with us and that you are unhappy with the closure of your Complaint. If you need further assistance please contact us with your full name and policy number to the email below and we will get a member of the relevant team to contact you. Thanks Danni [email protected]

Good service

Had a good experience to sign the contract, lets hope I don't need their services but if I do, then I will genuinely evaluate their services. For now I am happy

After searching several companies for car insurance all who were way way over top with quotes I landed on you apart from costing much less the process was so easy all done and dusted in about 30 minutes great service

Easy process to get a quotation via a…

Easy process to get a quotation via a comparison website. Reasonable rates, and simple payment method. Very pleased with my new provider.

Admiral Travel Insurance

Can admiral provide you with the right level of cover for your next trip.

In this guide

Who is Admiral?

What are my policy options, what is covered under my policy, what is my excess, what is the claims process.

Update: Admiral has announced that it has suspended selling travel insurance in the midst of the coronavirus pandemic. Try our travel insurance comparison page to find another insurer.

If you’re looking for peace of mind on your next getaway, travel insurance is the way to go. Is the insurance giant Admiral the right travel insurance provider for your next trip?

Admiral offer cover for a range of trips, so continue reading to find out more about Admiral and their policy options.

Admiral is a UK based insurance giant that was founded in 1993. It is a trading name of EUI Limited, and a subsidiary of the Admiral Group.

Who underwrites Admiral's policies?

Admiral offer cover for a range of holidays, as well as some optional extras you can add on to your policy. As well as this, Admiral Travel Insurance now covers you for certain events related to Coronavirus. Below we have given a brief summary of the policy options available with Admiral.

• Single trip
• Optional extras

Features of the policy include:

• Cover for up to 365 days
• 24 hour emergency assistance helpline
• Cancellation cover
• Cover for personal belongings
• Unlimited travel for trips up to 31 days
• Medical emergency cover
• Personal liability
• Legal protection
• Worldwide cover
• Winter sports
• Cruise travel insurance
• Gadget insurance

With Admiral’s travel insurance, you get three levels of cover: Admiral, Admiral Gold and Admiral Platinum. Below we have listed what’s covered under each policy.

As you would expect, the policy payout amount will increase as you move from Admiral to Platinum cover.

An excess is the amount of money you contribute to each claim you make before Admiral will pay out.

The amount of your excess you have to pay will depend on which policy level you have and the nature of your claim. Make sure to check your policy schedule where your excess details will be shown in detail.

To make a claim with Admiral, you will have to call their claims team.

If you have a medical emergency, call the 24 hour emergency assistance helpline on: +44(0)292 010 7777.

For all other claims, call: 0333 234 9914. The lines are open 8am to 8pm Monday to Friday, and 8am to 4pm on Saturdays.

Travel insurance scores

Finder scores, in blue, are based on our expert analysis. We also show reviews from users, where we've received more than 10, with a score in yellow. We gather more reviews from customers every year in Finder's customer satisfaction survey.

To find out more, read our full methodology .

The offers compared on this page are chosen from a range of products we can track; we don't cover every product on the market...yet. Unless we've indicated otherwise, products are shown in no particular order or ranking. The terms "best", "top", "cheap" (and variations), aren't product ratings, although we always explain what's great about a product when we highlight it; this is subject to our terms of use . When making a big financial decision, it's wise to consider getting independent financial advice, and always consider your own financial circumstances when comparing products so you get what's right for you. Most of the data in Finder's comparison tables has the source: Moneyfacts Group PLC. In other cases, Finder has sourced data directly from providers.

Chris Lilly

Chris Lilly is Head of publishing at finder.com. He's a specialist in personal finance, from day-to-day banking to investing to borrowing, and is passionate about helping UK consumers make informed decisions about their money. In his spare time Chris likes forcing his kids to exercise more. See full profile

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Admiral Travel Insurance Review: Top Tiers Include Catastrophe Cover

• Can add £1,000 of Gadget cover
• Covering Personal Belongings/Baggage on all plans
• Trip Delay/Cancellation/Curtailment
• Long single trips
• Catastrophe cover for ash clouds, storms, etc. (Gold and Platinum Plans)
• Covering Insolvency of End Supplier

Editor's Rating

The guidance on this site is based on our own analysis and is meant to help you identify options and narrow down your choices. We do not advise or tell you which product to buy; undertake your own due diligence before entering into any agreement. Read our full disclosure here .

Compare Cheap Travel Insurance

Protect your holiday today. Quick quotes from 20 insurers.

Admiral offers three tiers of travel insurance cover, all for very competitive prices and including Personal Belongings protection (including Delayed Baggage on all plans). If you want cover for catastrophes (e.g., volcanic ash cloud and storms) then choose one of the top two tiers—Gold or Platinum. Policyholders also have the option to buy extras like Winter Sports, Gadget, Golf and Cruise (included on Platinum). End Supplier Failure is not covered on Admiral plans, however.

In This Review

• Admiral Travel Insurance Price Comparison
• Buying Admiral Direct or from a Comparison Site: What are the Differences?

Notable Features

• Policy Limits and Coverage Options
• Comparing Admiral to the Competition
• Policy Wording and Claims

Read our review to learn about features and prices of Admiral travel insurance—plus we'll explain the main differences between buying direct direct from the Admiral site versus buying through a travel insurance comparison engine , to help you decide where to buy. Choosing the best travel insurance for you will depend on factors like price points and features that you might find valuable. Please use the information in this review to help you narrow your choices.

Admiral Travel Insurance Review: What You Need to Know

Admiral offers three levels of Annual and Single Trip travel insurance—Admiral, Admiral Gold and Admiral Platinum. All policies include some level of cover for Trip Cancellation , Emergency Medical, Trip Delay/Missed Departure, Legal Assistance, Personal Accident and Personal Belongings. Mid-tier (Gold) and top-tier (Platinum) policies also include Catastrophe cover; top-tier plans include Hijack cover and Cruise cover as well. But there's no cover for financial failure of suppliers like airlines or hotel operators.

As for optional extras, Winter Sports can be added to all tiers of insurance for an additional cost. Gadget and Golf cover are optional add-on features available for the top two tiers for an additional cost —Admiral Gold and Admiral Platinum. You can't add these features to the lowest tier Admiral plan. Cruise cover is included as standard on Admiral Platinum policies, or available for an extra cost on the lower tiers.

Those going on a cruise can get optional cover for cabin confinement, emergency airlift to hospital, missed port and unused excursions. To learn more about market prices please see our article Average Cost of Cruise Travel Insurance UK .

How to Buy Admiral travel insurance plans can be purchased either via a comparison engine or direct from Admiral . The basic limits are the same, regardless of where you buy your policy. Differences between buying direct and buying from a comparison site mostly relate to excess and price: generally speaking, plans from a comparison site typically cost less (around 20% less, in fact, for Annual, Multi-trip policies according to our pricing analysis) BUT they have a higher excess for the same cover levels. A higher excess means you contribute more towards any claims. Those buying direct are sometimes offered a 10% discount for buying online, so it's good to check the website to see what discounts are offered today.

Are Gadgets (e.g., Mobile Phones) Covered? Gadgets including mobile phones are covered to some extent on all plans through the Valuables section of cover. However, the standard Valuables limit may be too low for you—it's only £200, £300 or £400, depending on which plan you choose. If you travel with multiple gadgets or more expensive gadgets, you might want to consider adding Admiral's Optional Gadget Cover to an Admiral Gold or Admiral Platinum policy. (Optional Gadget Cover is not available as an add-on to the lowest tier of cover, Admiral plans.) You're able to add this to your policy whether you buy direct or from the comparison site.

What is the cost of adding gadget cover to Admiral travel insurance? We checked in November 2023 and were quoted £4.30 for £1,500 of additional cover for a single trip for the loss, theft or damage of gadgets. Prices may vary.

To see a list of other companies that offer a gadget travel insurance add on please see our article, Travel Insurance Companies with Optional Gadget Cover .

Does Admiral Travel Insurance Cover Trips in the UK? Holidays in the UK are covered under Admiral policies, so long as you pre-booked at least 2 consecutive nights of commercially-operated accommodation more than 25 miles from your home.

Pre-Existing Conditions: Admiral may be able to offer cover for some pre-existing medical conditions , for which you'll pay a higher premium. Pre-existing conditions are only covered if they've been declared by you, Admiral has given written acceptance and you've paid an additional premium.

As part of the online quote process you can declare your conditions to see if cover can be offered, and for what added cost. Or you can call Admiral's Medical Screening number (0333 234 9913) to discuss your particular situation.

Over 65s: Now, the latest policy documents don't specify upper age limits. Previously, they said that the age limit for travellers on Admiral's Annual Multi-Trip policies was 75 years or under or 79 years or under for a Single Trip. Cover for Winter Sports was subject to an age limit of 65 years. Now they say 'the cover we can offer you will vary depending on our age limits, underwriting criteria, the cover you need and the details you provide.'

Covid Cover: You're covered for emergency medical treatment and repatriation if you contract Covid-19 abroad; for cancelling your trip if you are diagnosed with Covid-19 within the 14 days prior to your trip departure or the hospitalisation or death of a close relative within the 14 days prior to your trip departure, as a result of Covid-19 (Cover is subject to your policy being active at the time of the event and proof of a positive Covid-19 test.)

Admiral Price Comparison

According to our data research in February 2018, prices of Admiral Travel Insurance were noticeably lower than the average cost of travel insurance in the UK. In fact, even Admiral's top-tier Platinum policies come in below average, as you can see in the following chart of Annual, Multi-trip plans by geography.

According to data we gathered, prices of Annual, Multi-trip policies from comparison sites were around £5 to £10 cheaper than policies bought direct from Admiral, depending on geography and type of plan, representing a savings of approximately 20%.

Insurance quotes can vary significantly from day to day and according to your individual details, so please just use the following data for general educational purposes only; your quotes may reflect a large degree of variation.

We also gathered quotes for Admiral plans for a family of four from the Admiral website—they'll pay on average 2X the cost of an individual policy (basically, kids go free). Below you can see how prices change across geographical locations like Europe and America and policy types for a family of four. Plans bought from a comparison site would be expected to cost less.

How much more expensive is travel insurance for a family of 4?

Cost of Add-On Extras

Winter Sports, Cruise, Gadget and Golf cover may be added for an extra cost to some of Admiral's travel insurance policies. We've gathered quotes across geographies and types of policies for a 30-year-old individual to give you an idea of the cost of travel insurance add-ons —these prices reflect policies bought directly from the Admiral website.

Buying Direct vs Using a Comparison Site

Generally speaking, you'll pay less for an Admiral travel insurance policy if you purchase it through a comparison engine ( try ours here ). Of course, there is a trade off. Policies—which are otherwise nearly identical—differ on a few points. First, the excess is higher on the comparison site policies. Second, the upper age limit is lower on policies via a comparison site.

Differences between Direct and Comparison Site Policies

You'll notice that the upper age limit for Winter Sports is the same regardless of where you buy (65 years), as is the maximum trip length on Annual, Multi-trip policies (31 days).

Protect your holiday today. Quick quotes from over 45 insurers.

Buying Admiral Direct from the Admiral Website

Those in their 70s or older may find more success buying direct, due to the higher upper age limits discussed above.

For an extra cost you can add golf cover to plans bought direct, if needed.

Here is a brief recap of some features available on Admiral travel insurance policies. Standard features like Medical and Personal Liability are also included on Admiral policies, limits for which can be found below in the Policy Limits section . For more complete details including inner limits and exclusions, please refer to the policy documents .

Types of Admiral Travel Insurance Policies

Admiral offers three tiers of travel insurance—Admiral, Admiral Gold and Admiral Platinum. All are available for Single Trips or as Annual, Multi-Trip policies. Admiral Single Trip travel insurance covers trips up to 365 days abroad. Admiral Annual Multi-Trip policies cover any number of trips a policy year, up to 31 days each. You may be able to extend the maximum trip duration for an extra charge, subject to the underwriter's approval. The following limits and plan details are consistent across policies purchased from the Admiral website and a comparison site.

Admiral Travel Insurance

The "Admiral" plan is their entry-level travel insurance offering. Emergency Medical expenses are covered up to £10 million and you get up to £1,000 of cover per insured person for Travel Delays, Trip Cancellation/Curtailment and Personal Belongings.

You can add Winter Sports or Cruise cover to Admiral's cheapest plans, but Golf and Gadget cover are not offered as add ons.

Admiral Gold Travel Insurance

As Admirals's mid-tier offering, Gold policies include higher limits and the addition of Catastrophe cover (e.g., volcanic ash, earthquake, storm, flood, tsunami, etc.). Cruise, Winter Sports, Golf and Gadget cover may be added for a cost.

Admiral Platinum Travel Insurance

Admiral Platinum is the top-tier travel insurance plan with the highest cover limits per person. If the Platinum premium fits in your budget, you'll get the highest coverage levels with this plan. In addition to features of the Gold plans, Cruise cover is included as standard on Platinum policies.

Cover Limits (Single & Annual Multi-Trip)

Please read some of our Travel Insurance Guides if you're trying to decide between Single Trip or Multi-Trip policies, learn about What May Not be Covered by Travel Insurance or decide if you Need Travel Insurance or Not .

How does Admiral Travel Insurance Compare to Competitors?

To better understand the value of Admiral travel insurance you need to look at it in the context of other available options. We compared it to other plans in the market so you can see which may be more suitable for you.

Admiral Travel Insurance vs Direct Line Travel Insurance

Direct Line travel insurance plans include cover for End Supplier Failure and Natural Disasters, plus cover for the replacement cost of used points or miles in case of Cancellation/Curtailment for a trip bought with air miles or another rewards structure. While prices are a bit higher than average, according to our analysis, you are getting these extra cover features. One surprising extra is Baggage—you'll need to pay extra to cover your personal belongings as they're not included as standard.

Bottom Line: If you really want cover for End Supplier Failure or Natural Disasters, or if you book trips with miles, then Direct Line might provide more comprehensive travel insurance for you.

Admiral Travel Insurance vs AXA Travel Insurance

AXA travel insurance offers good value for money, with all plans including Insolvency, Baggage, Cancellation/Delay/Curtailment and Catastrophe. Those who ski or snowboard will get longer Winter Sports cover with AXA (over 30 days, depending on the plan).

Bottom Line: If you really want cover for End Supplier Failure and Baggage included as standard, or you spend more than 17 on Winter Sports trips per year, then AXA might be a more comprehensive travel insurance option for you.

Admiral Travel Insurance vs Sainsbury's Travel Insurance

Sainsbury's travel insurance offers solid travel cover at decent prices, especially when purchased through a comparison site. All plans include Baggage, Cancellation and Emergency Medical, but you also get Scheduled Airline Failure, Delayed Departure and Trip Abandonment. Extended Gadget cover can be added to all plans, to cover mobile phones, iPads, etc. Trip lengths are longer than average (notably up to 92 days on top-tier plans bought direct).

Bottom Line: Those needing cover for longer trips might find more suitable travel insurance from Sainsbury's Bank.

Other Useful Information: Policy Wording and Claims

Admiral's 24-hour Emergency Assistance Helpline can be reached on +44 (0)292 010 7777. Use this number if you have a medical emergency while you're abroad or you're injured, become ill or have to cut your trip short. If you need medical treatment, you're supposed to call this number before you seek medical treatment.

For other non-emergency claims on Admiral travel insurance, call their claims team on 0333 234 9914 between 8am and 8pm Monday to Friday, or between 9am and 4pm Saturday (closed Sundays and Bank Holidays).

• Admiral Travel Insurance Key Facts, Direct
• Admiral Travel Insurance Policy Book, Direct

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Erin Yurday is the Founder and Editor of NimbleFins. Prior to NimbleFins, she worked as an investment professional and as the finance expert in Stanford University's Graduate School of Business case writing team. Read more on LinkedIn .

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Suggested companies

Hastings direct.

Admiral Insurance   Reviews

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Reviews 4.5.

80,446 total

Most recent

excellent customer service

excellent customer service - polite and helpful and importantly patient, also sent documents in the post which I requested, as well as by email - competitive price for home and contents insurance, won't hesitate to recommend

Date of experience : 06 November 2022

Awful customer service!

I had a an accident where a deer hit my car, it could of been fatal, luckily it was just the car. I put a claim in (online) as no one picked up the phone. It has now been a few days and no one has been in touch. I have been on hold so many times, one being for 50minutes and then it cut off after they assured me someone would deal with it. I was sent an email for a garage that was an hour away. When I rang them they said they didn't know about the car and admiral had not contacted them. My car is not legal to drive and is dangerous! I have to go to work, collect the children from school and no one is helping. Once my contract is up I will be leaving in hast! I do not recommend these guys at all!

Date of experience : 07 December 2022

Very good service

Very good service, Easy to use.

Date of experience : 06 December 2022

Great service, shame about the 'Less Remaining Insurance Premium'

Thank you for your continued help with my claim. all the staff I dealt with were professional, courteous and kind. I am happy we reached a settlement justly, my only area of disappointment was the value figure taken out 'less remaining Insurance Premium'. fully understand if i was no longer a customer but i have remained with you with my new car. But all in all Very happy, shame about the last bit

Date of experience : 11 November 2022

I am still waiting for a response to my…

I am still waiting for a response to my 3 attempts to try and obtain access to my online documents, I have not been able to register as they have an old policy registered to my email.

Date of experience : 09 December 2022

My phone call was answered very quickly…

My phone call was answered very quickly and was delighted to have a very easy plesent call and i had my car insurance promptly I even got a small discount how good it ls that

Logged a claim and was asked for all my…

Logged a claim and was asked for all my bank statements and proof I owned the car which in itself I have never experienced before. I took time out of my week to get all the information and sent it on but have had no reply or update. The complaints number for Admiral is just the ombudsman's so there appears to be no internal complaints handling process in the business. Awful experience and will be changing my insurance over to a different provider at next renewal!

Fine until you want to make a claim

Fine until you want to make a claim. They don't answer the phone, I have had to wait for 60 mins every time I have called and get passed from department to department every time. They are trying to write off my car, despite not knowing anything about the damage just because it is older than 10 years. I would like to challenge this but there is almost no way of contacting them due to an automated write off process.

Date of experience : 08 December 2022

Was very knowledgeable and helpful

Date of experience : 02 December 2022

Horrendous, AVOID!!!

Absolutely awful, the worst insurance company I have had the misfortune of dealing with and being charged for the pleasure in my whole 20 years of driving. Had an incident where driver admitted liability on video and 6 months later we still have no closer on this and it’s been referred to a third party solicitor to recover claims as at fault party are denying fault. To add I now have a claim to make for some damage to the car while left in car park and three weeks on still waiting for a call to get this booked in. Try calling them instead and you can’t get through unless you have a few hours to spare. Absolute joke of a company and by the looks of reviews I’m not alone in my thoughts.

Date of experience : 29 June 2022

SHOULD BE DISLIKES BUTTON

Never made claim in 20 years of owning my own home. ask for help making a claim I was told some one will be in touch.... 3 weeks on I've took out a loan to repair the issue. Now they have AUTO RE NEW MY POLICY! & charged me for cancellation!! 0* stars this company.

Date of experience : 24 November 2022

I had an incident on Sunday going to…

I had an incident on Sunday going to church where my car veered off the road and hit a stationed car, and I reported the case immediately to Admiral. I got a mail that Sheer in Leicester, the repairer, will be picking up my car to repair it. I haven't heard from Sheer. I called Sheer, but they said they're yet to get any information from my insurance company. How can I have the information of the repairer ahead of them? And my car is not save where it's been parked since Sunday.

Date of experience : 04 December 2022

Great service

The person I spoke to was polite, friendly, efficient and dealt with my request very quickly. Thank you.

Date of experience : 05 December 2022

The lady who we spoke to on the phone…

The lady who we spoke to on the phone was based in Canada and was very helpful!

Couldn’t complete my purchase for car…

Couldn’t complete my purchase for car insurance online so called the helpline and received excellent service from the call handler who reviewed my details and corrected a mistake which even saved my money on my new policy!

Quick service

Quick service, friendly and helpful

Added Travel Insurance to my Car Insurance

I have Car insurance with Admiral and received a good discount offer for annual travel insurance which I needed. Subsequently I accepted the quote which was their basic cover but was sufficient for my needs. I accepted the quote over the phone (didn't have to hang on too long) rather than on-line and the process was very easy although it took longer. The member of staff was very pleasant to talk to and explained all the relevant points of the policy. Overall a satisfactory experience.

SHOCKINGLY BAD CUSTOMER SERVICE

I tried to contact Admiral after my car was hit by one of their customers (they kindly left a note). They duly contacted me via email and asked me to call them to sort the claim.....and that i did again and again and again and again...promises of return calls that have never happened. I have even called the complaints department to register a complaint, but this didn't even happen...no follow up email or calls as promised. I even phoned up the complaints department again to complain (hahah), but they put me back through to the general switchboard....it's like being on a merry-go-round except far from very merry. My insurers are Hastings Direct and they have always been brilliant, so I am really shocked to see the other side of the coin, which is truly very bad.

Date of experience : 03 December 2022

Always a joy

I always buy car insurance based upon which is cheapest while providing the services I need. However, it's always a delight when Admiral happens to be that cheapest price as they're great to deal with. Never give me any fuss, everything is handled through the customer portal, and any changes made to my policy (ie; new number plates) are charged at far cheaper prices than their competitors. Recommend going with them whenever practical.

Good deal and cover compared to other…

Good deal and cover compared to other companies

Suggested companies

Hastings direct.

Admiral Insurance   Reviews

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Reviews 4.5.

80,446 total

Most recent

Great customer service

Date of experience : November 07, 2023

Best competitive quote on my home…

Best competitive quote on my home insurance, simple process to complete. Your challenge will be to keep this new customer with an equally good price next year?

Awesome service.

Excellent rates

Excellent rates. My advisor Matthew was very helpful with all information he offered and was courteous throughout.

Date of experience : November 05, 2023

Ease of use and very stress free

Date of experience : June 13, 2023

Speaking with staff all very helpful

Very easy to do online, good service i recommended, car insurance claim.

Had a car insurance claim recently and the customer service rep I spoke to on the phone was helpful, kind and reassuring. I'm not sure if all their call centres are UK based, but every time I've phoned I've spoken to someone in the UK, which means there's never been a misunderstanding or miscommunication.

Date of experience : August 25, 2023

Reply from Admiral Insurance

Hi Mrs Jones We are so pleased to hear you were happy with the service received from the claim agent. We would love to pass this feedback on. Can you send your policy number to the email below please. Thanks, Sal. [email protected]

Easy to navigate website.

Easy to navigate website. Competitive price. Multi policy discounts.

Date of experience : November 06, 2023

Good service always

Date of experience : October 26, 2023

Patient Agent

Agent explained that although I’d missed the dead line to renew my contract I could look for other quotes. He was patient and understanding whilst going through everything.

Hello Jane Thank you for insuring with Admiral 🎉 We are so happy to read about the fantastic service you received from our the agent. We take on board all our feedback, so will be sure to pass on your review. Thanks, Sal.

Frustrating and Inept Company

Dealing with Admiral has been the most frustrating customer service experience I've ever had. They operate like a hoax company. They are impossible to get in touch with, as they make their customer service team invisible by concealing their contact number and email address (I challenge anyone to try find them on their website). I finally found a number but when you try make a change to your claims, their automated phone system runs in a loop so that everytime you select the number option it suggests it takes you back to the beginning. I got a hold of their customer service email eventually, but when I email, no one responds. I've emailed 4 times with no response. They try funnel you to the app and online account, but when you access your account, every page comes up with an error message saying there has been a technical issue with My Account. As a result, I have a claim that they have added to my account mistakenly which has increased my insurance premiums and I can't do anything about it. I'm going to pay more money just to leave this clown show of a company when I renew. What a joke.

Date of experience : November 09, 2023

Hello C West, I am sorry to hear of the lack of communication and the issues you have experienced when trying to access your account. This is not the level of service I would expect, and I would like to apologise for any inconvenience this has caused. With regards to the claim, I appreciate this may seem like the main contributing factor to an increased premium at this renewal. Please note when we calculate your renewal price, it is based on 40 different rating factors and compared to our claim’s statistics. Aspects such as inflation, shortage of parts, cost of paint and shortage of skilled labour in the industry are all having a negative impact on the cost and time of repairs. With regards to any incidents, we do take the circumstances of an incident into account, so our rates will reflect the circumstances. I appreciate this may not be the response you were hoping for but hope I have been able to explain why you have experienced an increased premium at renewal. Thank you for taking the time to leave feedback. If you have any further questions, please contact me on the email address below with your name and policy number. Thanks Sam [email protected]

I’ve been with my previous insurance…

I’ve been with my previous insurance for over 40 years. Always renewed. Until last renewal cost. I shopped around this time. For the same cover, I made a considerable amount of saving. Admiral where very helpful Ad

Quick easy and hassle free

Never again.

Never again! Absolutely awful company 😡 Application was made up online and so many questions. Received policy on app and check it ,all was fine but after month they cancelled policy suddenly because 2 information was wrong. They didn’t accept it for correct it over the phone and service was very poor and gentleman very rude. Don’t recommend anyone!!!!

Date of experience : November 08, 2023

Hi Nina I am sorry to hear that we had to cancel your policy, I can understand this would have been frustrating and not what you expected. My apologies for any inconvenience caused. Thank you for taking your time to share your experience with us. Thanks Jo

Good costumer service

Very good costumer service, swiftly helped me with my qoute and questions

Thanks for your service

Great and helpful customer service..

Great customer service.

Most Competitive Price. Easy to navigate

Website very easy to navigate. Most competitive price we found and policy like for like