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Customer Journey Map

It seems that you like this template, free google slides theme, powerpoint template, and canva presentation template.

Prepare for your next meeting an appealing presentation where you show the customer journey, that is, what path your customers follow from the point when they're interested in your product until they purchase it. We're offering you timelines, roadmaps, tables and many other resources so you can decide the best marketing strategy.

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Customer Journey Map Presentation Templates

Step into your customer's shoes with our customer journey maps powerpoint templates and google slides themes. present every touchpoint, from the first interaction to ongoing engagement. crafted for clarity and fully customizable, these free templates translate complex journeys into captivating visual narratives..

We're here to help you!

What is a customer journey map.

An illustration of the customer experience is a customer journey map. It assists you in narrating the tale of your client's interactions with your brand at every touchpoint.

What are Customer Journey Map Presentation Templates?

Customer journey map templates visualize the significant events in a customer's interaction with a business, product, or service. It aids in showcasing a customer's initial encounter with the company throughout their journey.

Where can we use these Customer Journey Map Slides?

Any seminar or business conference can use these templates to examine how customers interact with a company.

How can I make Customer Journey Map Slides in a presentation?

A customer journey map can be made by establishing the goals and setting specific objectives for the slide. Visit our tips and tricks page if you need assistance with slide preparation.

Who can use these Customer Journey Map PPT Templates?

Businesses, marketing executives, and product managers frequently use these customer journey map PPT templates to depict their clients' journeys.

Why do we need to use Customer Journey Map slides?

It enables you to describe the experiences your customers have had with your company through every channel they may use, including social media, email, live chat, and others.

Where can I find Customer Journey Map Templates free of cost?

It's simple to find slides for a discount because most online platforms provide them. Select without delay what you believe to be the greatest! One of the best services for finding free presentations is Slide Egg. Download it instantly!

Home Templates Google Slides Infographic Template Customer Journey Map PowerPoint Template

Customer Journey Map PowerPoint Template

Understanding your customer journey is crucial to delivering an excellent customer experience, whether you’re a small or a large business. By mapping out the journey from beginning to end, you can identify common pain points and make necessary changes to optimize the experience.

Our customer journey PowerPoint template is perfect for visualizing the customer journey. Just enter your data and watch as the map comes to life, revealing insights that would otherwise be hidden. With this valuable information at your fingertips, you can make informed decisions about how to improve the customer experience.

Don’t let your competition get ahead by neglecting the customer journey. Download our customer journey slides today and start unlocking the secrets of your customer’s behavior.

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Customer Journey Map Templates

Embarking on the customer experience journey? A customer journey map is a visual tool that captures every touchpoint, emotion, and decision a customer makes with your brand. It’s the roadmap to understanding your client’s needs and improving their overall experience. Here, we offer both free and premium templates to help you design the perfect map.

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Why Use a Customer Journey Map Template?

• Visual Representation : A journey map is a visual representation of the customer’s interaction with your service or product. It provides a clear picture of the customer’s journey from awareness to loyalty.
• Identify Touchpoints : Mapping out the customer journey helps in pinpointing customer touchpoints. These are crucial moments when customers interact with your brand, and they can make or break their experience.
• Enhance Customer Experience : Customer journey maps help businesses understand the needs and pain points of their current customer base. This knowledge can lead to significant improvements in the buying journey.

Explore Our Templates

Whether you’re looking for a PowerPoint PPT and PPTX, Keynote, or Google Slides presentation template, we’ve got you covered. Our collection includes:

• Editable designs: Customize to fit your brand’s style and message.
• Free customer journey map templates: Perfect for those just starting out or on a tight budget.
• Advanced templates and examples: For businesses looking to dive deep into customer experience analysis.

Benefits of Customer Journey Mapping

1. Comprehensive Customer Insight

• Understanding the Customer: At the heart of every customer journey map lies a detailed diagram that provides insights into every stage of the customer journey. From the initial awareness phase to the final purchase, businesses can visualize the entire flow. This chart or table not only showcases the path a customer takes but also highlights key customer touchpoints and interactions.
• Diverse Templates for Varied Needs: Whether you’re looking for a basic layout or a more intricate empathy map, there are various types of customer journey maps available. Some popular formats include infographics, flowcharts, and funnels. For international businesses, we offer plantilla gratis, vorlage kostenlos, and klantreis präsentation templates to cater to diverse audiences.

2. Feedback-Driven Improvement

• Integrating Customer Feedback: One of the primary benefits of customer journey mapping is the ability to seamlessly integrate customer feedback. This feedback, often represented in the form of comments, ratings, or clipart symbols, provides a direct line to what customers truly desire. By understanding their needs, businesses can refine their services, ensuring they cater to both existing customer bases and potential clients.
• Sample Touchpoints and Interactions: Our customer journey map example templates come equipped with sample touchpoints and interactions. These serve as a guide, helping businesses understand common paths consumers take and the decisions they make at various stages of the journey.

3. Expert Support and Guidance

• Dedicated Customer Support: Our customer support team is always on standby, ready to assist you as you create your own customer journey. Whether you’re crafting a map from scratch or using one of our templates, we’re here to help.
• Guided Mapping Process: For those new to the customer journey mapping process, we offer guidance on how to build your customer journey map effectively. This includes understanding consumer behaviors, identifying key customer personas, and ensuring every aspect of your customer journey is captured.

4. Versatility and Adaptability

• Adaptable for Various Industries: Whether you’re in retail, healthcare (catering to patients), or any other sector, our maps are versatile. They can be tailored to suit the unique journey your customers undertake.
• Tools and Resources: From power präsentation tools to cjm flowchart software, we provide a range of resources to help businesses create customer journey maps that resonate.

Well-structured customer journey map is an invaluable tool for businesses. It offers a deep dive into the customer’s experience, ensuring businesses can cater to their needs effectively and efficiently. Whether you’re just starting out or looking to refine your existing map, our resources and support will ensure you’re on the right path.

Download and Get Started

Ready to create a customer journey map? Download our free customer journey map template or explore our premium options. Remember, a well-crafted map can help in shaping the best user experience for your audience. Dive in and start mapping your customer’s journey today!

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Top 10 Customer Journey Map Examples with Templates and Samples

Deepika Dhaka

The COVID-19 pandemic has brought about unprecedented changes to the customer journey, transforming how consumers interact with businesses. In the post-pandemic world, it's crucial for businesses to understand the new customer journey and grab opportunities for delivering exceptional customer experiences(CX)

One major transformation in the CX post-COVID is the shift toward digital channels. With more people working from home and avoiding physical stores, businesses had to quickly adapt to new digital ways of engaging customers. This has resulted in a greater emphasis on e-commerce, online customer service, and personalized experiences that can be delivered virtually. 

Thus, CX transformation required all businesses to revamp their Customer Journey Map, which is still the need of the hour.

If you are a customer service professional responsible for planning and mapping an impactful CX for your brand, SlideTeam offers assistance in the form of Customer Journey Map Templates. 

Best Customer Journey Map Templates

If you want to create a customer experience that wows, then using these customer journey map templates is the way to go! 

With these templates, you can visually map out the entire journey that your customers take when interacting with your brand, from start to finish. This enables you to identify pain points and areas for improvement, allowing you to make changes that will impact the overall customer experience. 

With these customer journey map templates, you can create a seamless, intuitive, and unforgettable experience that will keep your customers returning for more. 

The best part is that the 100% customizable nature of these templates provides you with the desired flexibility to edit your presentations. The content-ready slides give you the much-needed structure.

Let’s explore these popular templates! 

Template 1: Customer Journey Mapping for Organization

If you're on the hunt for an informative guide on Customer Journey Mapping, we've got you covered with this PPT Deck jam-packed with comprehensive designs and visuals that cover all essential concepts. From steps to benefits, frameworks to theoretical knowledge, it's all in there! Plus, we've even thrown in some bonus topics like buyer personas, buyer journeys, and real-life examples to take your understanding to the next level. Don't miss out; download now!"

Download this presentation

Template 2: Building a Customer Journey Map

This PPT presentation can assist in developing a framework that covers user experience, overall satisfaction, and recommendations. The deck comprises 17 slides that illustrate stages of CX, including awareness, consideration, decision, and delights, with the inclusion of high-quality icons to enhance engagement. By utilizing this user-journey mapping deck, an individual can evaluate customer experience, resulting in both business growth and consumer satisfaction.

Download this template

Template 3: Customer Journey Map Template

This Customer Journey Map Template is an essential tool for analyzing customer experiences. It allows businesses to visualize every customer interaction with their brand, from initial awareness to post-purchase follow-up. By mapping the customer journey, businesses can identify pain points, opportunities, and ways to enhance customer experience. With this well-designed presentation template, businesses can create an informative and visually appealing map to elevating customer experience across touchpoints.

Template 4: Customer Journey Mapping Example

Introducing a well-structured template for a customer journey map in software. This template illustrates stages of the customer lifecycle, namely pre-sales, onboarding, education, and support, and highlights the corresponding touch points and related frustrations. With this PPT Slide, you can identify pain points and explore metrics and improvement opportunities to get rid of them. Download immediately to provide a smooth journey to your valued customers.

Template 5: Customer Journey Map to Identify Engagement Opportunities

Are you in search of a visual aid to help you pinpoint opportunities for customer engagement through a journey map? This exceptional resource offers a representation of the customer journey across five key stages: Awareness, Research, Consideration, Buy, and Use. Additionally, it presents the touchpoints associated with each phase in a user-friendly format for easy comprehension. Download now to map out an unforgettable experience.

Template 6: Customer Journey Mapping Touchpoints

If you're seeking a straightforward and reliable method for presenting the touchpoints of your customer journey map in a memorable way, then look no further than this PPT Template. This template displays touchpoints, accompanied by their corresponding icons and phases. Additionally, it features ample space for jotting down details to enhance understanding. Don't wait; get your hands on it now!

Template 7: Customer Success Journey Mapping Framework

This PowerPoint Template provides businesses with a structured and organized approach to understanding customers' experiences. This presentation template outlines stages in the customer journey, including touchpoints and pain points, to help businesses  identify better opportunities for engagement and improvement. This slide offers a valuable tool for enhancing customer satisfaction and loyalty. With the right customer journey mapping framework, you can gain a deeper understanding of your customer's needs and preferences and, ultimately, drive business growth.

Template 8: Timeline Infographic for Customer Journey Map

This timeline infographic provides a clear overview of the customer journey, including touchpoints, pain points, and opportunities for engagement. This visual representation helps businesses identify critical moments where customers are most engaged or frustrated and where improvements can be made to enhance satisfaction and loyalty. This timeline infographic includes key elements of the customer journey, such as pre-sales, onboarding, education, support, and post-sales phases. Get it now

Template 9: Six-Phase Customer Journey Map

This table outlines the six phases of a customer journey map and highlights how activities, emotions, overall experience, and customer expectations can be a valuable tools for businesses seeking to enhance customer satisfaction and loyalty. This template offers a simple yet effective structure with minimal design, making it an excellent choice for businesses looking to adopt a streamlined approach. If you're seeking a clear and concise way to organize your customer journey data, be sure to grab this template today!

Template 10: B2B Customer Journey Mapping Process

This slide is designed to cover critical stages in the customer journey, including Attracting, Converting, Nurturing, and Closing, and highlighting specific activities required to achieve objectives in each phase. With this slide, you'll learn how to attract strangers and convert them into visitors, nurture leads and create opportunities, and ultimately close the journey by turning them into customers. If you're looking for a powerful tool to help streamline your B2B customer journey mapping process, this PPT Slide is a must-have.

AIM FOR SHARED UNDERSTANDING 

The goal of customer journey mapping is to create a shared understanding of the customer experience and to use that understanding to drive innovation and improvement. 

Therefore, businesses must prioritize customer journey mapping and use it to create exceptional customer experiences. Now you have the most helpful resources at your disposal; it's time to download these popular templates and get started without further ado!

PS: If you are looking for a customer satisfaction survey template, here’s a handy guide with the most popular samples and examples. 

FAQs on Customer Journey Map

What is a customer journey map.

A customer journey map is a visual representation of the steps a customer takes when interacting with a business or brand. It outlines the customer's experience from their initial contact with the brand through to their decision to either continue or discontinue doing business with the company. The goal of a customer journey map is to help businesses better understand and meet the needs of their customers at each stage of the journey.

What are the five stages of the customer journey?

The five stages of the customer journey are

Awareness: The customer becomes aware of the brand or product.

Consideration : The customer begins to research and consider the brand or product.

Purchase: The customer decides to purchase the product or service.

Post-purchase: The customer experiences the product or service after the purchase.

Loyalty: The customer may become a repeat customer or advocate for the brand.

What are the key components of a customer journey map?

The key components of a customer journey map include: 

Persona: Identifying a customer's characteristics and needs

Stages : Breaking down the customer journey into stages

Touchpoints : Identifying points of interaction between the customer and the business

Emotions: Understanding the emotions that the customer experiences at each stage Pain Points: Identifying the areas of frustration or difficulty for the customer

Opportunities: Finding opportunities to improve the customer experience.

What is the use of designing a customer journey map? 

A customer journey map is used to help businesses understand their customers' needs, pain points, and emotions at each stage of the customer journey just a tad better. By gaining this understanding, businesses can create targeted strategies and initiatives to enhance customer experience and drive business growth. A customer journey map also helps businesses identify areas for improvement and create innovative solutions to meet their customers' evolving needs.

Who uses customer journey maps?

Customer journey maps are used by a variety of stakeholders within a business, including marketing, sales, product development, customer service, and leadership teams. Businesses can create a shared understanding of the customer experience using a customer journey map. It also helps align their strategies and initiatives in line with customer tastes and preferences. Additionally, businesses can use customer journey maps to communicate their understanding of the customer experience to internal and external stakeholders.

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Customer Journey Map Template

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A customer journey map is a visual representation of the customer journey also called the buyer journey or user journey. It helps you tell the story of your customers’ experiences with your brand across all touchpoints. Whether your customers interact with you via social media, email, live chat or other channels, mapping the customer journey out visually helps ensure no customer slips through cracks.

This process also helps B2B business leaders gain insights into common customer pain points which in turn will allow them to better optimise and personalise the customer experience. Customer journey mapping is the process of creating a customer journey map, a visual story of your customers’ interactions with your brand. It allows you to gain insights into common customer pain points and how to improve those.

Firstly, all the possible customer touchpoints are mapped out, for instance, a website, social channels, interactions with marketing and sales teams. User journeys are then created across these various touchpoints for each buyer persona. For example, a millennial buyer persona may typically become aware of a product on social, research it on the mobile version of your site, and finally make a purchase on a desktop computer. The customer experience at each touchpoint should be included in a customer journey map. This can include what action the customer needs to take and how your brand responds.

Customer journey mapping is important, because it is a strategic approach to better understanding customer expectations and is crucial for optimising the customer experience. Customer journey mapping is just as important for small and medium-sized enterprises as it is for larger companies. Customer expectations are changing for all businesses, regardless of size – customers demand an omnichannel approach to customer service, marketing and sales.

Create better experiences and retain more customers with this premium customer journey map template. Our illustrative customer journey map shows how real people connect with your business processes. It also shows why customers leave your business. By seeing the value of your business through the customer’s eyes, you can unlock new perspectives and understanding of how to grow loyalty and retention.

This template will be primarily useful for marketing professionals and sales managers. For example, you can use the slides in this template to identify the strengths and weaknesses of your strategy to promote your product to a new market. Startup executives can use this template to prepare information about their ideal customers and calculate the expected profit and return on investment. University teachers and business coaches can use the slides from this template to prepare their marketing courses.

This PowerPoint template takes you through the full customer journey through. The template is colorful, vibrant, and has several layouts to present both qualitative and quantitative data. It provides a timeline view, bar chart, line graph and traditional table format. Each slide includes layouts for text descriptions, data visualization, iconography and graphics for customer personas. Demonstrate your customer journey map with confidence when presenting to senior management, executives and internal stakeholders. If necessary, you can independently edit the infographic color, font size and block arrangement according to your corporate requirements. This template will be a great addition to your professional presentation collection.

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Customer Journey Roadmap PowerPoint & Google Slides Template

Product Description:

Understanding customers is a very important aspect of a business. Our Customer Journey PowerPoint template helps professionals effectively visualize and analyze the complex process of the customer journey. This professionally designed template serves as a powerful tool to showcase every stage of your customer’s experience.

A visually appealing curve road diagram is used in this roadmap slide template . To represent every milestone of your customer journey, seven unique icons are placed on the template. Each of these icons is accompanied by an editable title and description box, where you can show the customer journey stages such as Awareness, Consideration, Decision, Retention, and Advocacy. 

It is a 100% customizable template; you can edit the fonts, images, icons, and backgrounds as per your presentation needs. This template is compatible with both MS PowerPoint and Google Slides . 

Professionals such as marketing, sales, customer support, and product development teams can use this template.

•   Customer Journey Roadmap Template - 4x3  –  $6.99
•   Customer Journey Roadmap Template - 16x9  –  $6.99

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Customer Journey Purchase Cycle PowerPoint Template

This creative customer journey map template demonstrates the purchasing process of a target customer. This user journey template is a timeline infographic of a customer’s buying process that helps you understand their expectations and needs with your product or service. You can easily highlight the different phases of the customer journey like awareness, consideration, purchase, retention, and loyalty. Using this...     read more 

•   Customer Journey PowerPoint Template 23 - 4x3  –  $6.99
•   Customer Journey PowerPoint Template 23 - 16x9  –  $6.99

Customer Journey 23 PowerPoint Template

Customer Journey 23 Presentation Template Use this Customer Journey 23 PowerPoint template to create visually appealing presentations in any professional setting. Its minimalistic design and ready-to-use features enhance your presentation slides ten folds. The Customer Journey 23 PPT template is professionally designed with the principles of vision sciences to capture your audience’s attention. Convey your message clearly with our unique...     read more 

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Customer Experience PowerPoint Template

Customer Experience Presentation Template Use this Customer Experience PowerPoint template to create visually appealing presentations in any professional setting. Its minimalistic design and ready-to-use features enhance your presentation slides ten folds. The Customer Experience PPT template is professionally designed with the principles of vision sciences to capture your audience’s attention. Convey your message clearly with our unique set of editable...     read more 

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Customer Journey Circular PowerPoint Template

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Customer Journey 2 PowerPoint Template

The Customer Journey 2 PowerPoint template is valuable for businesses to understand and visualize their customers’ experience throughout their interactions with the company. It provides a framework for mapping the various touchpoints and stages of the customer journey, helping organizations gain insights into customer behavior, preferences, and pain points. Using the Customer Journey 2 PowerPoint template, businesses can analyze and...     read more 

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Customer Journey 3 PowerPoint Template

Customer Journey 3 Presentation Template Use this Customer Journey 3 PowerPoint template to create visually appealing presentations in any professional setting. Its minimalistic design and ready-to-use features enhance your presentation slides ten folds. The Customer Journey 3 PPT template is professionally designed with the principles of vision sciences to capture your audience’s attention. Convey your message clearly with our unique...     read more 

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Customer Journey 4 PowerPoint Template

Customer Journey 4 Presentation Template Use this Customer Journey 4 PowerPoint template to create visually appealing presentations in any professional setting. Its minimalistic design and ready-to-use features enhance your presentation slides ten folds. The Customer Journey 4 PPT template is professionally designed with the principles of vision sciences to capture your audience’s attention. Convey your message clearly with our unique...     read more 

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Customer Journey 5 PowerPoint Template

Customer Journey 5 Presentation Template Use this Customer Journey 5 PowerPoint template to create visually appealing presentations in any professional setting. Its minimalistic design and ready-to-use features enhance your presentation slides ten folds. The Customer Journey 5 PPT template is professionally designed with the principles of vision sciences to capture your audience’s attention. Convey your message clearly with our unique...     read more 

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Customer Journey 6 PowerPoint Template

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Customer Journey Map PowerPoint Template

Support your message with this free customer journey map PowerPoint template and Google slides. Highlights touchpoints at different stage of the marketing funnel (awareness, consideration, conversion and loyalty) when customers make decisions.

This template includes five pre-designed slides in flat design style with simple shapes. The first slide is a customer journey map with seven touchpoints along with a curved line representing the journey. The second slide is a variation with 6 touchpoints with a different distribution.

Then, the other slides are tables with more touchpoints at each step along with key performance indicators (KPIs) and marketing goals. Finally, the last two slides are variations with five and six stages along with the same tables with touchpoints, KPIs, and marketing goals.

Of course, you can edit these slides in the slide master view in PowerPoint or in the theme editor in Google slides. This PowerPoint template is perfect to present your digital marketing strategies to stakeholders. See also our Dashboard PowerPoint Template with KPIs and more metrics or this Marketing Automation PowerPoint Template .

Template features

The resolution of this presentation is 1680 x 945 pixels (16:9). You can get this theme for Google Slides or download the .potx file compatible with PowerPoint 2016 and newer versions.

Naturally, this customer journey map PowerPoint template is available for free download and includes 5 slides.

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Please remember that you may not sell or distribute these resources or make them available for download on other websites.

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Home PowerPoint Templates Diagrams Customer Journey Map Diagram for PowerPoint

Customer Journey Map Diagram for PowerPoint

Customer Journey Map Diagram for PowerPoint is a presentation template containing a customer journey map diagram that you can use to represent the customer experience. This customer journey map diagram for PowerPoint presentations can be used in presentations of customer experience management or Marketing PowerPoint presentations .

For example, you may use this Customer Journey Map diagram for presentations to represent the house purchase experience and model the purchase process. Alternatively you can download PowerPoint diagram templates and PowerPoint slide designs for presentations.

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