ishopchangi non traveller

Not travelling? You can still get your favourite duty-free items

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According to Nicole Foo, vice-president of online retail for Changi Airport Group, iShopChangi allows non-travellers to access travel exclusives at tax- and duty-free prices without buying a plane ticket.

Nicole Foo, vice-president of online retail for Changi Airport Group. (Photo: Alvin Teo)

Hands up those who feel a holiday isn’t complete without that detour to the duty-free shop en route to the baggage carousel. Now imagine you can still do that without a boarding pass and taking swab tests.

Say hello to iShopChangi, Changi Airport’s e-commerce platform that is a one-stop shopping destination across all airport terminals and Jewel Changi Airport.

Pre-pandemic, its main target market was for passengers to browse, compare prices and purchase their desired items in advance and over an extended window of time, without having to worry about the item being unavailable in their arrival or departure terminal, or popular products being out of stock on the day that they’re flying. The focus has now shifted to the non-traveller market while waiting for international travel to return to its former heyday.

Nicole Foo, vice-president of online retail for Changi Airport Group, said that the pandemic has caused iShopChangi to accelerate its strategy to expand its focus to non-travellers in 2020.

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“This resulted in a revamped proposition of being one of few dual marketplaces catering to both travellers and non-travellers in Singapore. Now that iShopChangi caters to both segments, shoppers can look forward to tax- and duty-absorbed pricing on their favourite buys, and be assured of 100 per cent authenticity with products direct-from-sellers – with or without flying,” she shared.

It is not just the typical, mass-market and popular brands that are being retailed on iShopChangi. The platform has been launching exclusives that are not available anywhere else. It was among the first to release the entire Diageo Legends Untold collection in November 2021, which promptly sold out within 24 hours.

The limited-edition Cordon Bleu released by Martell each year is usually only accessible to travellers. This year’s Martell Cognac France Cordon Bleu “The Audacious Voyage” collection is within tax-absorbed reach with a few clicks from the comfort of home, complete with doorstep delivery.

In the past 20 months, iShopChangi has on-boarded nearly 1,000 new brands across 130 merchants and now has 24,000 items across 10 categories such as beauty, wine and spirits, electronics and technology. These include brands with no retail presence at the airport, such as Dyson, Glenmorangie, IDS Skincare and Hook Coffee.

The platform’s customers have increased by 60 per cent and the typical shopper profile has changed: Now they are mostly between the ages of 30 and 50 years, compared to the 20 to 40-year-olds making up the majority pre-pandemic.

The wines and spirits category saw the biggest growth, with a seven-fold increase from 2020. Besides popular brands such as Choya and Hendrick’s Gin, iShopChangi also carries rare spirits such as the S$1,350 Caperdonich Unpeated 30 Year Old Single Malt, whose distillery has closed, making the bottles listed on the website among the last few left in the world.

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Foo added: “We also bring in rare and unique labels for our shoppers who are keen on trying something new and interesting. We stock 98- to 100-pointer wines like Brunello Di Montalcino Riserva DOCG 2015 and Louis M. Martini Lot 1 2013. We bring in award-winning items including sakes like Kiminoi Yamahai and Manotsuru Prestige Junmai Daiginjo Miku and Daiginjo Maho.”

Given the intensely competitive nature of e-commerce, iShopChangi is not only banking on limited edition releases and the allure of duty-free prices to draw in consumer loyalty; it is also leveraging on its reputation for trusted quality and excellent customer service.

Foo said: “It’s the assurance that we give to customers. If we cannot meet your delivery timeline, we take the effort to manually sieve out all the orders that could be affected and drop a personal note to the customer to say that it may be delayed by one or two days.”

Passengers can shop online between 30 days and 12 hours before their departure flights and buy from any shop within the four airport terminals. Purchases will be consolidated and, if you need them for your trip, you can collect them from the departure collection centres situated at every terminal. Non-travellers can opt to collect their purchases at Level 1, Jewel Concierge Counter at Jewel Changi Airport. Got a query? Customer service agents are on standby from 9am to 9pm daily via WhatsApp live chat. There is also a 30-day money back guarantee (with the usual terms and conditions applied).

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Jewel Changi retailers are the latest to be added to the website, such as Tong Garden, Pedro, and Pazzion. Expect more collaborations among local brands to create limited-run products such as kaya-based coffee, ice cream and cocktails from Hook Coffee, Obsessive Chocolate Desire and Gudsht last year. More wellness offerings are also on the cards: Homegrown brand Kinohimitsu just launched its SKNNY Coffee on iShopChangi ahead of other Singapore and Malaysia retailers, which will only have it on their shelves from mid-January 2022.

A physical boutique at Jewel Changi called BEAUTIQUE by iShopChangi was launched this September in collaboration with beauty and cosmetics conglomerate Estee Lauder Companies as iShopChangi’s first omni-channel concept. The brick-and-mortar store complements its online selection such that walk-in shoppers enjoy the same retail privileges as online ones.

Also likely to continue in 2022 would be the annual iShopathon, a campaign offering five weeks of special deals on iShopChangi. Its livestream audience grew from 9,000 in 2020 to 52,000 in 2021 with an average of over 7,000 engagements per live segment.

Foo said: “It is all part of the Changi philosophy to delight our customers with all these first-to-know and exclusive experiences and to serve them well. We are heartened to see our customers, who have shopped with us as a traveller pre-pandemic, continue to shop with us as a non-traveller. We are motivated to work even harder to make sure that Changi remains top of mind as we continue to add value to our shopping experience.”

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iShopChangi extends shopping offer to non-travellers with free delivery in Singapore

SINGAPORE. Changi Airport Group’s ecommerce platform iShopChangi is offering tax free shopping for non-travellers during the COVID-19 crisis, with free local delivery in Singapore.

Customers can benefit from a tax-absorbed shopping experience without travelling to the airport, by shopping iShopChangi’s ‘Non-Traveller’ product offer, said the company. The cross-category range offers over 5,000 items.

The delivery service is available for a minimum spend of S$99 and is part of a series of online shopping promotions.

The participating retailers include DFS, The Shilla Duty Free, Tommy Hilfiger, Chow Tai Fook, Furla, Airport Pharmacy, Jewel Coffee, Kaboom, Motherswork, Sift & Pick, Sprint-Cass, Swarovski and The Planet Traveler.

The company has also unveiled a ‘2GST’ flash sale from now until 19 April. Customers will also receive double Changi Rewards points for any purchases made in iShopChangi during April and May.

In addition, iShopChangi customers can receive an extra 7% off — with no minimum spend — using the code ‘DOUBLE7’, up to a maximum discount of S$30.

The iShopChangi service has temporarily suspended operations of its regular Collection Centres from 7 April until 7 May.

As reported , in other responses to the crisis, Changi Airport operations at Terminal 2 will be suspended for 18 months from 1 May.

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"As uncertainty in the duty-free industry and the external environment surrounding it is expected to continue, we plan to focus all of our company’s capabilities on managing fixed costs and improving management efficiency to improve performance,” says a Lotte Duty Free spokesperson.

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Guide To iShopChangi – Duty-Free Online Shopping in Singapore

For people like me who make effort to head to Changi Airport hours before my flight just to go duty-free shopping, iShopChangi is a real godsend.

I say first ah: This article isn’t sponsored – I just really, really love the idea of online duty-free shopping. It may end up sounding like an advertorial, but that’s only because I genuinely don’t see why anyone (assuming you already plan to go wild at DFS Changi Airport) would NOT shop on iShopChangi.

Here’s everything you need to know about iShopChangi, current promo codes, and more money-saving hacks to further maximise your savings.

What is iShopChangi & who can shop on iShopChangi?

iShopChangi is the online version of DFS at Changi Airport. At iShopChangi.com, you can shop for cosmetics, electronics, alcohol, fashion apparel and even food. The prices are the same as the physical stores – except for the online-exclusive flash sales, but those will be clearly labelled – so you won’t lose out in any sense.

All prices are tax-free, and up to 60% cheaper than city retail prices.

Now, I don’t think I should need to mention this, but in case you really super goondu…  duty-free shopping is for travellers! So please don’t expect to “ siam ” GST for no good reason. This perk is strictly reserved for those travelling.

You’re eligible as long as your flight is arriving or departing from Singapore Changi Airport, and you can make your online order anytime between 1 month to 12 hours before your flight.

Like most e-commerce stores, you can use your credit card for payment. Upon checkout, you will need to pick your preferred collection point and terminal or schedule delivery.

There are iShopChangi collection counters at every terminal and you should collect your purchase at least 1 hour before you take off.

iShopChangi promo codes – up to 10% off

Aside from being tax-free, iShopChangi prices are really competitive, but still it gets better. Here are some of the current iShopChangi promo codes for even more savings.

These discounts and promo codes change from time to time, so be sure to check the official iShopChangi page for the newest deals .

iShopChangi on ShopBack – additional $6 cash back

If you don’t already know, ShopBack is an online shopping platform that gives you cash rebates when you shop with their merchant partners via ShopBack.

iShopChangi is one such merchant, so you can earn extra savings through ShopBack. You can either head to ShopBack.com first and then click into iShopChangi , or you can download a browser extension.

The cashback can be a percentage of your purchase sum or a flat fee, and it varies depending on the merchant. For iShopChangi, it is $6 cash back.

The minimum spend is $20, which is pretty easy to hit. Aside from gift cards, you can use anything on iShopChangi to make up the sum, including alcohol purchases.

iShopChangi Millionaire – lucky draw for S$1,000,000 & an electric Jaguar car

So you’ve probably heard about Changi Airport’s very own lottery lucky draw – Changi Millionaire. Since 2010, Changi Airport has been handing out $1mil to one lucky winner per year. The current cycle is for shoppers with receipts between Mar 2019 to Feb 2020.

You get 1 chance when you spend $50 in a single receipt, and 100 chances for $200 in a single receipt. That sounds quite sian, but you can increase your chances by signing up as a Changi Rewards member (you get 10X the chances!).

The lucky draw is not limited to iShopChangi, so you can submit your physical DFS shopping receipt for more chances too.

They only give out $1mil once (it’s the grand prize!), but there’s a weekly $10,000 draw too. There’s also a car prize (Jaguar I-Pace) up for grabs.

Some people have complained that “only foreigners win”, so I took a look at the list of previous winners. Most of them are indeed tourists, but in 2010 and 2012 the grand prize winners were locals.

So you got chance lah, don’t worry!

Free local delivery service – min. spend S$380

You can purchase bulky stuff like electronics on iShopChangi, so if you don’t want to lug everything with you everywhere, you can try to spend enough to score free delivery.

You’ll need to spend above $380, but it’s only applicable for selected items from The Shilla Duty Free (beauty & cosmetics) and Sprint Cass (electronics). Eligible products will be denoted with a green “house” icon on the product listing page. When you check out, you will need to pick a delivery date that’s between 2 to 30 days after your flight back to Singapore.

If you miss the delivery, they will try one more time on the next available date, but if you miss that too, there’ll be a $20 re-delivery fee.

Do you shop on iShopChangi? Tell us in the comments below!

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iShopChangi – 5 Reasons Why You Should Shop Online For Duty-Free Products Before Your Flight

What is iShopChangi? It is a godsend for all online shoppers. Tax-free shopping is always a good idea.

iShopChangi is basically Changi Airport’s online shopping portal that allows you to do your duty-free shopping prior to your flight, so as to avoid any time wastage or rush at the airport. Shop at the comfort of your home, shop at your own time and pace, and simply pick up your loots at the iShopChangi Collection Centres before boarding for your flight, or with the collection-on arrival service when you return.

How easy and fuss-free, right? You can shop over 6000 products from 400 different brands online at iShopChangi , and the purchases can be made two weeks in advance to 18 hours before your flight. So you really need not hurry through pre-flight immigration.

From wine and spirits, to beauty products and electronics, the prices are arguably cheaper than that of city’s. Here are 5 Reasons Why You Should Shop Online For Duty Free Products Before Your Flight . You can also stand a chance to win up to S$888 * this CNY! Scroll down to find out more.

#1 TAX-FREE PRICES

This is a no-brainer, but for many cosmetics, wine and spirits, they are significantly cheaper at duty-free. This includes luxury and limited edition items! Go on, don’t feel bad. You are saving money by shopping tax-free!

#2 THE CONVENIENCE OF SHOPPING

You can shop up to 2 weeks in advance but with a minimum of 18 hours before your flight. Take your time to decide on what you want to buy; there is no need to rush through all the shopping and spending time waiting in long lines just to pay. Such a lifesaver this is! Simply shop online, and pick your package up at the various counters before you fly or when you return.

Since you can usually only shop at the terminal you are at,  iShopChangi allows you to shop across all three terminals. This simply means that you can shop from a much wider range, and there is almost nothing you cannot find!

Remember that the flight will not wait for you and it is not funny if the plane takes off while you are shopping.

#3 30 DAYS MONEY-BACK GUARANTEE

If you are not satisfied with the goods that you bought via  iShopChangi , that’s not a problem at all because you will have a 30 Days Money-Back Guarantee for everything you buy! Refund policies sure are perfect for fickle shoppers like ourselves.

#4 EARN CHANGI REWARDS LOYALTY POINTS

It is the idea to shop more to save more. Earn Changi Rewards Loyalty Points when you shop at iShopChangi , and have them redeemed as Changi Dollar Vouchers.

Yay to such loyalty programmes because we are geniuses in clocking up points for more shopping vouchers – more shopping!

#5 TRAVEL-EXCLUSIVE DEALS

iShopChangi has travel-exclusive deals and offers available only at Changi Airport and iShopChangi . This means limited edition items, value-for-money packages, and even more savings on your tax-free goods!

A GUARANTEED HONG BAO OF S$88 FOR EVERYONE

This Chinese New Year, iShopChangi will be hosting an exclusive Hong Bao Giveaways. From now to 29 February 2016, all you have to do to be entitled is to subscribe to iShopChangi’s eNewsletter to receive the S$88* Hong Bao!

* Find out more here .

AND YOU MAY WIN A BIGGER HONG BAO OF S$888 THIS CHINESE NEW YEAR

Want to win more?

Besides the S$88 Hong Bao, 8 lucky shoppers will walk away with an additional S$888. To stand a chance to win, simply make a departure order during promotion period to receive a scratch-and-win card when you collect your purchase at the iShopChangi collection centre before you fly.

Who knows, you might be one of the 8 to scratch and see the lucky numbers! * Find out more here .

All items featured are subject to availability on iShopChangi.

This post is brought to you by iShopChangi.

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May 13 2024  |  Industry News

Changi Airport Group introduces new retail concepts, diversifies iShopChangi offer

By Hibah Noor

Lotte Duty Free's new flagship store brings the magic of shopping at Terminal 3 with innovative retail-tainment like a robotic bartender and interactive wine sommelier

Changi Airport Group (CAG) continues to inject vibrancy to the airport’s retail scene by introducing retail innovations, diversifying its e-commerce business iShopChangi, and refreshing the airport’s longstanding loyalty program, Changi Rewards.

Changi’s eclectic retail mix has grown swiftly, with over 150 new leases awarded, including more than 40 being new-to-Changi brands in the past financial year (March 2023 to April 2024).

Innovative man-less concepts continue to debut in the transit areas, bringing convenience to passengers, and increasing manpower productivity in Changi’s retail arena.

Both Lotte Duty Free’s T2 and T3 flagship stores boast a host of man-less retailtainment. At the T2 store, visitors are greeted by Toni, the state-of-the-art robotic bartender. Upstairs in the ‘Forest of Li Bai Lounge’ travelers can sample from 18 different whiskeys from the automated dispenser or take a photo with K-pop idols in the digital selfie mirrors. The T3 store not only features a robotic bartender similar to T2’s, but is also home to an interactive digital sommelier which helps visitors select the wine most suited for their palate.

Introducing ELLA, a fully automated robotic barista

These man-less concepts also include ELLA, a fully automated robotic barista deployed at Terminals 2 (T2) and T3. Any time of day or week, travelers can simply input their order via the touchscreen, pay cashlessly, and then watch the magic happen as ELLA brews, mixes and serves up the requested drink. To introduce passengers to the local flavors of Singapore, Changi’s ELLA menus also feature a Changi-exclusive Pandan Tea Latte.

The Hydrate unmanned store in Terminal 3, which harnesses the power of AI, allows passengers at boarding gates further away from the main F&B area to grab some quick bites and souvenirs while waiting to board their flight. Customers enter the store by tapping their credit card, pick up the items they wish to purchase, and payment will be automatically charged to their card when they exit the store.

Changi Airport’s e-commerce platform iShopChangi made strides in growing the business in 2023, doubling the number of brands on the platform to over 2,000, including more than 100 off-airport merchants across categories such as beauty, electronics, wellness and more.

Campaigns, such as the inaugural ‘Tax AbsorbMania’, where participants could exchange the goods and service tax in their receipts for iShopChangi credits, as well as partnerships with local brands, propelled iShopChangi into the top three of YouGov’s ‘October 2023 Biggest Brand Movers’ for the first time and contributed to more than 20% of iShopChangi’s new customers.

To further widen its customer base, sales channels were expanded to serve passengers travelling through Seletar Airport and airlines. A special partnership with ZIPAIR made iShopChangi the airline’s in-flight tax and duty-free sales retailer, allowing passengers to shop online, in-air and collect their purchases within six hours upon arrival.

The iShopChangi Collection Centres at T2 Arrival and Departure as well as T3 Arrival have been expanded and relocated, and received a facelift respectively, to make the collection of orders more accessible. Following the relocation, the range of products available for purchase has also increased, and now includes selected off-airport brands too.

New non-traveler services like on-demand, same-day delivery and gift-wrapping were launched to cater to last-minute and special occasion needs, strengthening iShopChangi's position as a premium destination for online shopping, offering convenience, personalization and reliability to its customers.

Through iShopChangi, non-travel retail merchants have also been able to curate a selection of over 1,000 products to be sold to travelers, allowing them the opportunity to successfully traverse both segments while providing more variety to travelling shoppers.

Changi Airport’s loyalty program, Changi Rewards, has refreshed with new membership perks. Members can redeem a range of rewards, including parking vouchers, e-vouchers for use in Changi Airport and Jewel, Krisflyer miles and more.

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EXCLUSIVE interview: Nicole Foo, iShopChangi for TRBusiness May e-zine

By Charlotte Turner | Friday, 13 May 2022 10:56

In this TRBusiness exclusive interview, Foo tells Charlotte Turner how the airport was able to accelerate the transformation of its ecommerce platform, first launched in 2013, and why it remains distinct from other dual marketplaces.

This is an extract from an interview published in the TRBusiness May e-zine. To read the full-length article click here.

How can iShopChangi compete with other e-commerce giants? What are its USPs?

Nicole Foo: Tax- and duty-absorbed prices on 100% authentic products makes for a powerful proposition, especially for our domestic shoppers since savings can be up to 40% off downtown prices, particularly on wines and spirits.

Tax- and duty-absorbed prices on 100% authentic products makes for a powerful proposition, says Nicole Foo.

The increased accessibility for shoppers – it’s no longer a fly-to-buy service – only makes the reason to purchase even more compelling. Plus, we have a comprehensive procedure of checks and balances to make sure we only onboard partners who are brand owners or authorised resellers so that we can guarantee product authenticity.

We curate our range of products carefully so that our shoppers are first to gain access to travel exclusives, special releases, Changi First (first-to-Asia, first in the world) launches and more. Our assortment also includes limited edition series and merchandise.

For example, we released special edition gift sets with Kinohimitsu for the Christmas season, which included best-selling bird’s nest sets packaged in deluxe gift wrap.

Intrinsically, it’s not just about what we do, but how good we make our customers and partners feel. As much as we can, we extend the Changi DNA of service excellence into iShopChangi by going the extra mile to energise, uplift and support.

How has the platform evolved since it first launched?

iShopChangi first launched 2013 to provide extra convenience to travellers through Changi Airport, offering more than 6,000 products from all terminals at the click of a button. Passengers would shop online and collect their items at the airport before departure or upon arrival.

However, we have since transformed and evolved the business on multiple fronts. While expanding the business for the domestic market, iShopChangi also evolved and expanded its range of products.

The wines and spirits category has always been a perennial favourite among travelling shoppers, but with iShopChangi now offering non-travellers these products at over 40% off regular prices all year round, these have now become popular among local consumers too.

In addition, with Covid-19 forcing restrictions on the operational hours of food & beverage outlets in Singapore, we saw more customers enjoying alcohol from the comfort of their homes and iShopChangi has since seen a seven-fold growth in alcohol sales.

To serve the non-traveller market better, iShopChangi also brought in merchants not typically seen in airport retail. Off-airport brands like Dyson, Saito, Glenmorangie and IDS Skincare were among the 1,000 brands across 130 merchants to have come on board in the past year, bringing iShopChangi’s total brand and product count to more than 1,800 and 24,000, respectively.

The platform has also diversified into new categories including home & living and sports & lifestyle. More recently, iShopChangi rolled out its first omni-channel retail concept, Beautique by iShopChangi, in September of 2021.

iShopChangi rolled out its first omni-channel retail concept, Beautique by iShopChangi, in September of 2021.

Have those off-airport brands who joined the e-commerce platform been interested to develop a physical presence at the airport since being listed on iShopChangi?

There has been interest and we have worked with some wines & spirits brands for smaller activations at Changi Airport at the end of last year; iShopChangi is definitely a great opportunity for brands and retailers to test out Changi Airport’s shoppers’ interest on their products and also an entry point into the larger Changi retail ecosystem.

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Useful Changi Airport facilities and services for every traveller

24 Feb 2023

Are you the type of traveller who just wants a quiet place to relax and recharge while waiting for your flight, or one who seizes the chance to indulge in some duty-free shopping? No matter what type of traveller you are, here are some useful amenities and services that will elevate your travelling experience - right here in Changi Airport.

For the Shopaholics

1. shop smartly with ishopchangi.

For travellers struggling to finish their shopping, here’s a tip: instead of rushing at the airport, check out iShopChangi and get some duty-free shopping done even before you step foot into the airport! IShopChangi is Changi Airport’s e-shopping site. Passengers can shop in advance, from 30 days and up to 12 hours before their flight and choose to pick up their purchases at any terminal in Changi Airport. For those who may have gotten a little carried away with the shopping, not to worry, iShopChangi also offers delivery services (to a Singapore address).

2. Rack up points with Changi Rewards

Redeem Changi Rewards points with every purchase at Changi Airport

If you frequent Changi Airport, you should download the Changi App and sign up as a Changi Rewards member (membership is free!). Changi Rewards points can be accumulated and redeemed for gifts, free parking, promotions or even air miles. All travellers have to do is spend more than S$10 on each transaction at participating outlets in Changi. Simply shop for friends and family to rack up more points. All the more reason to expand that duty-free shopping list!

3. Personalise shopping trips with Changi’s Shopping Concierge

Enjoy personalised shopping trips with Changi’s team of shopping concierge.

Looking for things to do in Changi Airport? Why not opt for a stress-free shopping experience in Changi with the help of a shopping concierge? Changi’s team of shopping experts can help to tailor shopping experiences according to what you’re looking for. This includes bringing shoppers around the airport, providing them with tips on new product launches and sharing the latest promotions on luxury goods. The best part - it’s free of charge! Simply book an appointment through Whatsapp at +65 9725 3459.

For the fuss-free travellers

4. purchase travel packages at changi recommends.

For your various travel needs, Changi Recommends is perhaps one of the most useful services on this list. Its most popular services include  overseas SIM cards and Wifi Routers . Simply purchase online and collect it at the Changi Recommends counters before departure from Changi Airport. There’s also an array of different packages available for different trip durations and destinations – all travellers must do is pick their favourite plan and go! 

Other useful services by Changi Recommends include the sale of attraction tickets, transport arrangement , hotel booking , travel insurance and foreign exchange .  

Changi Recommends is a subsidiary of Changi Airport Group.

5. Lighten the load with Changi’s baggage services

Gone are the days of lugging one’s load around!

Those who like to shop or roam about the airport hands-free, rejoice - there are plenty of baggage storage options available at Changi Airport. Simply drop off your baggage at any of these locations and swing by to collect it after - just don’t leave it there and take off for good! 

If that is still too much hassle, travellers can also arrange for a porter who would help to transport the baggage when they depart or arrive in Changi.

6. Get to town easily with the Ground Transport Concierge

Stress less with the help of Changi Airport’s Ground Transport Concierge.

In a rush? Skip the taxi queue with the help of Changi’s Ground Transport Concierge . Available round the clock, vehicle options are available for four to seven pax. For bigger groups, city shuttle tickets can be purchased through the concierge as well.

For the Business Travellers

7. relax with a trip to the spa or a shower.

Travellers looking to maintain their self-care routine or destress, take a trip down to Changi’s spa and showering facilities . From nail care to foot reflexology and massage therapies, you can be assured that you’ll leave refreshed and rejuvenated for your  flight.

8. Rest and refresh in privacy

Check into a transit hotel for the perfect way to rest and relax

For those who prefer an overnight stay or a quick nap to fight jet lag, Changi Airport’s transit hotels are the perfect place. The rooms there are fully equipped with creature comforts for that exquisite pre-flight siesta. 

For both Aerotel Airport Transit Hotel and Ambassador Transit Hotel, prices start from S$155 for a single room and increases according to the number of pax and hours of stay,. On top of that, Aerotel guests also get to enjoy complimentary access to the swimming pool and jacuzzi.

9. Enjoy an elite travel experience

Feast like a king at pay-per-use lounges available at all terminals in Changi Airport.

Relax in tranquil environments before, after or between flights at the pay-per-use lounges located at all terminals. Get a workout at the gym, opt for a relaxing massage or delight in the wide array of dining options. Changi Airport’s lounges are the perfect one-stop solution for the business traveller. Rates at these lounges typically start from S$58 for adults and S$29 for children. Shower facilities are also available at these lounges for a top-up. Make sure to get updated information on the prices and amenities available at the different lounges before visiting.

For parents with young kids

10. attend to little ones in comfort.

Baby care facilities are located all around Changi Airport for the convenience of parents.

Baby essentials at the baby care rooms include – hot water dispenser, a designated area to change diapers and nursing rooms. With over 20 specially designed baby care facilities across Changi Airpoirt's four terminals, travellers can attend to their baby’s needs in a peaceful and private environment.

11. Book a stroller

For those who need a stroller for their baby, Changi offers complimentary stroller rentals. Simply reserve it 24 hours in advance via Changi Airport’s booking platform , or obtain one directly at the information counters located in the terminals. If you are reserving in advance, just remember to collect it at the specified pick-up location.

Other useful services

12. visit the pharmacy if necessary.

In case of medical emergencies, travellers can head to one of Changi’s clinics and pharmacies to seek assistance or any necessary medical treatment. 

13. Get any enquiries answered immediately

Changi Airport’s virtual assistant MAX can answer your queries 24/7

Lost something in Changi or have any queries about upcoming flights? Fret not. MAX, Changi Airport’s virtual assistant is here to save the day! Available 24/7, MAX can answer questions on demand seamlessly on Facebook Messenger , the Changi App or Changi Airport’s website . Simply start a chat and ask away!

14. Download the Changi App

Getting around Changi Airport may get confusing at times. The Changi App is a great tool to help travellers nagivate their way at the airport. Travellers can get updates on flight times, access terminal maps and shopping and dining directories, as well as use Changi Pay to pay for their purchases and earn Changi Rewards points. You can also opt to receive flight alerts and never be late for a flight again.

It's the little things that make the biggest difference for travellers at Changi Airport. With every service and amenity that Changi offers, visitors can feel right at home. After all, it's these details that will make every travel experience with Changi a great one.

For more updates on Changi Airport, follow us on  Facebook ,  Instagram ,  Tiktok ,  Twitter ,  Telegram  and  YouTube . You can also sign up for a  Changi Account  and have the latest news and articles delivered right to your inbox.

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Est. Pickup Date: 26/05/24, 04:46 SGT

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Learn How To Shop

On top of 7% tax and duty-free savings, get extra discounts* when you use SHOP10

*The promotion period for SHOP10 is till 31 December 2023 (2359hrs, Singapore time).

Enjoy S$10 off no min spend and only 1 redemption per customer. Valid for travellers only.

Promo codes are not valid for selected brands and products.  Other T&Cs apply.

Brands You'll Love

Travel Picks

• Wines & Spirits
• Electronics
• Health & Wellness

ESTÉE LAUDER Advanced Night Repair Eye Supercharged Gel-Creme Duo

SK-II Facial Treatment Essence 230ml Duo Set

ESTÉE LAUDER Advanced Night Repair Synchronized Multi-Recovery Complex 100ml Duo

KIEHL'S Clearly Corrective™ Dark Spot Solution

KIEHL'S Calendula Herbal Extract Alcohol-Free Toner

KIEHL'S Ultra Facial Cream

LANCOME ADVANCED GENIFIQUE YOUTH ACTIVATING SERUM DUO 100ML*2 Advanced Skin Repair

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Shop for our Changi LoveSG brands!

• Changi LoveSG

Song Fa Bak Kut Teh Spices (10 Packets)

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Locate the iShopChangi Collection Centres at your departure/arrival terminal.  See all collection points .

Opt for complimentary delivery in Singapore with a minimum purchase of S$59*

We currently offer delivery in Singapore only for participating products from The Shilla Duty Free and Sprint Cass. Choose a delivery date and time that is at least 3 days to 30 days after your scheduled arriving flight.  More Details .

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• The promotion period for SHOP10 is from  20 June 2022 (0000hrs, Singapore time) to 31 December 2023 (2359hrs, Singapore time), both dates inclusive, while stocks last.  
• SHOP10 is valid with no minimum spend. 
• Valid for 1 redemption per customer. Valid for travellers only.
• All promotion codes are non-exchangeable and cannot be used in conjunction with any other promotions, unless otherwise stated. 
• Promotion code(s) is/are considered redeemed if the customer cancels the order.
• Promotion code(s) is/are not valid with Changi Airport Park & Fly Parking Coupons, Changi Airport Park & Work Coupons, Chanel, Dior and all products retailed under iStudio, Sprint-Cass, Ban Leong Technologies, Shopitree, TC Acoustic, Royal Selangor, SK Jewellery, SG Elect Store, Shang Xia, Valencia, ABRY, Airport Pharmacy, OnSmart, Simply Hamper, Sift & Pick, 1855 The Bottle Shop, Dyson Authorized Reseller, Levante, Philips, Tefal, Luxury Mattress Gallery, Skin Inc, SMIB SINGAPORE PTE LTD, Chow Tai Fook, Vitakids, Sterling Nutrition Pte Ltd, PowerPac Electrical, Mayer Marketing Pte Ltd, Setelco Communications Pte Ltd, Beste (S) Pte Ltd, Odette, Polar SEA, Acer Computer, Ninja Kitchen, Bluefeel, Dibea, StreamCast, Midea Toshiba, ME Nation Pte Ltd, Prestigio Delights, Tong Garden, Hook Coffee, Raintree, Kintry, OCD, HoneyWorld, Aroma Truffle & Co, Fupi, Orient Crown, Clarks, Asian Artistry Fine Jewellery, Timeless Gift, La Putri, SK Jewellery Pte Ltd, Durasport, TakeASeatsg, TLS Asia, TableMatters, Houze, Bedding Affairs, Evorie, BVLGARI, OGAWA SINGAPORE, selected Best Price Flash Deals, selected products from Choya, selected products from Changi Airport #2044, Changi Airport #2143, William Grant & Sons. Refer to the latest exclusion here .
• Changi Airport Group (Singapore) Pte Ltd (“CAG”) reserves the right to terminate the promotion at any time, or to amend, vary or delete any of these terms and conditions from time to time without notice. 
• CAG’s decision on all matters relating to this promotion will be final and binding on all participants. 
• For non-travellers and arrival travellers, GST and duty are absorbed by selected retailers. 
• Enjoy Responsibly. The legal drinking age in Singapore is 18 years old. 
• Products & gift with purchase promotions are on a while stocks last basis. 
• Prices are subjected to changes without prior notice. 

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• Sections Co-Written / Partner E-commerce Fashion Stores Suppliers Technology
• Events Shaping the Modern Store: Navigating Challenges with Innovation in Retail Retail Asia Forum - Kuala Lumpur - June 27, 2024 Retail Asia Forum - Manila - October 3, 2024 Retail Asia Summit - November 20, 2024
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iShopChangi, Changi Airport Group wins Omnichannel Strategy of the Year at Retail Asia Awards 2022

Its omnichannel beauty experience, BEAUTIQUE by iShopChangi, adds another dimension to their tax- and duty-free retail.

The pandemic brought about a new set of unique challenges and conditions for companies to survive in, and one of the hardest-hit sectors would be the airline industry, wherein countries enacted strict lockdowns and refused the admission of tourists and travellers. Whilst mainly impacting airliners, airports also struggled as their retail income dwindled with the lack of substantial traffic, but Changi Airport Group garnered the Omnichannel Strategy of the Year - Singapore Award by managing to adapt to the dynamic market with their eCommerce platform, iShopChangi. 

The awards programme recognises major breakthroughs, innovations, and key players in the retail industry of Asia, and the Changi Airport Group’s BEAUTIQUE by iShopChangi distinguished them from their competitors by bringing in an omnichannel lens to their tax- and duty-free retail aimed at non-traveller skincare and cosmetics customers. 

Expanding the product range features and operations to non-travellers, the launch of the omnichannel beauty experience with both the Jewel Changi Airport and the online store-in-store concept amidst the competition has seen a continuously growing market share locally for iShopChangi. An improvement in acquisition, sales traction, and brand presence and affinity to customers, both old and new, was also observed with the expanded sales channels. 

Post-pandemic shifts in consumer preferences aided the success and the uniqueness of iShopChangi, especially with the rise of ‘hybrid’ shopping seesawing between online as the norm, to offline in-store experiences that consumers look for. 

Here’s why you shouldn’t miss the Retail Asia Forum 2024 in Kuala Lumpur

Exploring Zebra Technologies’ Modern Store: A window into retail's future with Woolworths and Connors Group

...there are many ways you can work with us to advertise your company and connect to your customers. Our team can help you dight and create an advertising campaign, in print and digital, on this website and in print magazine.

We can also organize a real life or digital event for you and find thought leader speakers as well as industry leaders, who could be your potential partners, to join the event. We also run some awards programmes which give you an opportunity to be recognized for your achievements during the year and you can join this as a participant or a sponsor.

Let us help you drive your business forward with a good partnership!

Thailand shoppers cut back amidst FMCG market strain

Thai retail innovates with new digital strategies

Singapore's luxury market moves away from overt branding

Young Asians lead digital marketplace with savvy buying

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Asia Pacific businesses face challenges in B2B e-commerce payments

NTT DATA Named a Leader in Everest Group’s Banking & Financial Services Risk & Compliance PEAK Matrix® Assessment 2023 Report

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The retail pulse: discoveries from zebra’s 16th annual global shopper study, pandemic accelerated retail experience in southeast asia: digitalisation and retail innovations, accelerating innovation in retail, risk and rewards of buy now, pay later arrangements, self-service: the next level retail evolution, retail asia e-commerce digital conference, print issue.

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Shaping the modern store: navigating challenges with innovation in retail, retail asia forum - kuala lumpur - june 27, 2024, retail asia forum - manila - october 3, 2024, retail asia summit - november 20, 2024, partner events, nrf 2024: retail’s big show asia pacific.

Terms and Conditions

iShopChangi

Promo codes are valid for travellers only (valid for purchase under “Traveller” mode only)

Promo codes will be valid until 31 May 2024 (2359hrs, Singapore time), and each promo code is valid for 1 redemption only.

Promo code is not valid for selected products (exclusions apply). Refer to non-exhaustive list here: https://www.ishopchangi.com/en/support/faq/promotions-and-discounts

Promo code shall be considered redeemed even if the customer subsequently cancels the order

All promotion codes are non-exchangeable and cannot be used in conjunction with any other promotions, unless otherwise stated

Changi Airport Group (Singapore) Pte Ltd (“CAG”) reserves the right to terminate the promotion at any time, or to amend, vary or delete any of these terms and conditions from time to time without notice

CAG’s decision on all matters relating to this promotion will be final and binding on all participants. 

Other T&Cs apply

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Changi creates Seller University to boost sales on ecommerce site

By joebates in Airports , Asia/Pacific , Latest News , Lead Stories , Online and preorder , Retail News May 27, 2022 Comments Off on Changi creates Seller University to boost sales on ecommerce site

Changi Airport Group has developed a range of online lessons for retailers to unlock the potential of the iShopChangi.com ecommerce platform

Changi Airport Group (CAG) has created a Seller University so that its retail tenants can maximise the commercial opportunities offered by Singapore Changi Airport’s iShopChangi.com ecommerce platform as international travel begins to recover.

iShopChangi.com proved a lifeline for the Asian hub during the pandemic as the retail switched its focus from international travellers to local residents, offering a tax-absorbed retail assortment of over 20,000 brands. Since Singapore relaxed Covid-19 travel restrictions for inbound, vaccinated international travellers, traffic at Changi has picked up quickly.

CAG Vice President, Online Operations Nicole Foo

CAG Vice President, Online Operations Nicole Foo told dfnionline.com that CAG was committed to targeting iShopChangi.com at both travellers and domestic Singapore residents. “With the strong recovery in recent months, one of our main goals this year is to make sure we and our partners, including merchants and logistics partners, are primed to scale quickly to serve both markets,” she explained.

“To prepare our retailers, our team has launched the ‘Seller University’, a learning hub that enables merchants to access a full suite of bite-sized lessons on seller tools, policies and tips to sell better, faster and smarter on our site.”

Foo also revealed the airport was working with its logistics partners to implement a “buy anywhere, receive and collect everywhere strategy” for any traveller flying to or from Singapore. “In terms of fulfilment, we offer multiple collection points to suit the preferences of our shoppers. If you are departing Singapore, you can opt to collect your purchases at iShopChangi Collection Centres at any of Changi’s terminals or if you are arriving in Singapore, you can opt for delivery direct to your hotel or home. For non-flying shoppers, delivery within Singapore is available and there is also an alternate collection point at Jewel Changi Airport for expedited collections.”

Foo also said that CAG has high hopes for iShopathon, the flagship, mid-year, annual marketing campaign for iShopChangi, which this year will focus on both travellers and non-travellers. Last year’s event, which featured deals, flash sales, exclusive limited-edition sets, rewards and live entertainment, saw a seven-fold increase in viewership compared to the first iShopathon in 2020.

“We’ll be introducing a new heart-pounding promo [for the 2022 iShopathon], where customers stand a chance to take their entire cart home for free if they check out at just the right time,” Foo revealed.

Tagged with: Changi Airport Group (CAG) iShopChangi

Related articles

Planning a summer trip? Consider these new non-stop flights out of Milwaukee's airport

Thousands of passengers are expected to travel through the Milwaukee Mitchell International Airport during summer this year.

In one of the busier travel times where people and families are departing for vacations, here's what you can expect if you're planning an upcoming trip, and some new nonstop flights to consider.

RELATED: Two new flights to the Caribbean begin from Milwaukee in winter, early next year

How busy will Milwaukee Mitchell International Airport be during summer break?

Summer should be consistently busy, although Tuesday and Wednesday are slightly less busy than the rest of the week. Early mornings are the busiest departure times, and afternoons and evenings are the busiest times for arriving flights, said spokesperson Harold Mester.

About 1.7 million arriving and departing passengers are expected to travel through the Milwaukee airport between June and August. That's about a 5% increase from the same period last year, said Mester.

New nonstop flights available at Mitchell International Airport for summer break 2024:

Here are some new nonstop flights out of Milwaukee Mitchell International Airport during summer 2024. There will also be increases on existing routes to Boston, Dallas/Fort Worth, Minneapolis-St. Paul, Philadelphia, Seattle and Washington D.C.

A full list of all nonstop destinations from Milwaukee can be found on the airport's website at www.mitchellairport.com . No routes have been discontinued for summer 2024.

Southwest Airlines

• Southwest Airlines will offer returning seasonal service daily between Milwaukee and Kansas City (MCI) starting July 11, 2024.
• The airline will offer nonstop flights to San Diego (SAN) starting June 8, 2024.

Frontier Airlines

• Frontier Airlines started offering nonstop flights to Philadelphia (PHL) on May 16 and will operate on Sunday, Tuesday and Thursday.
• The airline also started offering nonstop flights to Raleigh-Durham (RDU) on May 16 and will operate on Sunday, Tuesday and Thursday.

RELATED: Two new Frontier flights take off from Milwaukee Mitchell airport

Spirit Airlines

• Spirit Airlines will start offering non-stop flights to Dallas/Fort Worth (DFW) starting on July 11, 2024 and will operate on Sunday, Tuesday and Thursday.

Sun Country Airlines

• Sun Country is offering nonstop flights from Milwaukee to Las Vegas (LAS) and to Minneapolis-St. Paul (MSP) this summer.

Alaska Airlines

• Alaska Airlines expands flight frequency this summer to Seattle in May between Milwaukee (MKE) and Seattle (SEA).

RELATED: New Amtrak line connecting Milwaukee to Twin Cities starts Tuesday

Spirit Airlines launching 4 new nonstop routes out of DTW

As Memorial Day quickly approaches, so does the start of the travel season.

This summer, Spirit Airlines is expanding its nonstop service out of Detroit Metropolitan Airport (DTW) to four new U.S. cities: Boston (BOS), Charleston (CHS), Kansas City (MCI) and Nashville (BNA).

These four additions grow Spirit's nonstop service out of DTW to 20 destinations across the country, as well as Cancún, Mexico.

More: 10 cheapest flights out of Detroit Metro Airport this summer

The new nonstop routes will launch later in the season with varying flight availability:

• Daily nonstop service to Boston (BOS) launches June 5
• Nonstop service to Charleston (CHS) four times a week launches July 10
• Nonstop service to Kansas City (MCI) three times a week launches July 11
• Daily nonstop service to Nashville (BNA) launches July 10

This expansion comes after Spirit joined other airlines in issuing a "no change or cancellation fees" policy earlier this week.

These are the top nonstop summer destinations from John Glenn International Airport

The trees are green, the sun is sweltering, storms are ever-present and cars are uninhabitable after a few hours parked outside.

Summer in Columbus is back.

There's a litany of things to do in and around the city this summer, like public pools , state parks and local parks . But you might be looking to get away from the capital city to somewhere a bit more tropical, or maybe even somewhere cooler.

If that's the case, John Glenn International Airport has a number of nonstop flights to summer locales. Here are the most popular summer destinations, according to airport spokesperson Breann Almos.

• Washington, D.C.
• Fort Lauderdale

Where else can you fly direct and nonstop from John Glenn International in 2024?

The airport has a total of 53 nonstop flights to dozens of locations if you're looking to take to the skies this summer, the Dispatch previously reported .

• Charleston, South Carolina
• Charlotte, North Carolina
• Chicago (Midway and O’Hare)
• Dallas (Fort Worth and Love)
• Fort Lauderdale, Florida
• Fort Myers, Florida
• Hartford, Connecticut
• Houston (Hobby and Intercontinental)
• Jacksonville, Florida
• Kansas City, Missouri
• Los Angeles
• Minneapolis
• Myrtle Beach, South Carolina
• Nashville, Tennessee
• New Orleans
• New York (JFK and LaGuardia)
• Newark, New Jersey
• Norfolk, Virginia
• Orange County, California
• Orlando, Florida
• Palm Beach, Florida
• Philadelphia
• Providence, Rhode Island
• Raleigh-Durham
• Salt Lake City
• San Francisco
• Sarasota/Brandentown, Florida
• Tampa, Florida
• Toronto, Canada
• Washington DC (Dulles and International)

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