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About Beds Online

Bedsonline is the leading booking engine for travel agents. With over 40 years of experience in the travel trade, we are your 360º travel partner, providing you with a huge range of travel products to cover all your customer’s needs. 

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Roadmap to recovery: Bedsonline offers support for UK travel agents

Since the challenges of the pandemic began to show themselves almost a year ago, Bedsonline has launched a number of tools and offers to help travel agents navigate through the ever changing climate of worldwide travel. 

The organisation has implemented a Force Majeure policy, offering flexibility and fairness on non-refundable rates and negotiating on behalf of clients for bookings that were unable to go ahead and had to be cancelled or rescheduled. 

On top of this, the Bedsonline team also renegotiated supplier contracts for more flexible rates with generous cancellation policies to give agents the upper hand when booking holidays on behalf of clients. 

Bedsonline also launched 'The Compass', a travel insight and marketing tool to help agents target the most popular destinations and accommodations by sharing sales data and trends across the industry.

Rebecca Brett, head of the Bedsonline team in the UK & Ireland, explained: ?Times have been tough but feedback from our agent partners has been that they appreciate the time and effort that we have invested to ensure we support them as much as we can to ensure our mutual recovery. We are a trade only business so our focus has always been, and will always be, on supporting our trade partners throughout."

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Bedsonline   Reviews

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Reviews 2.8.

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I Will Never Book Them Again

I have been in the industry for over 30 years and have never experienced felt so angry and frustrated. They had some booking engine issues that dragged on forever and the rudest agents ever. I could not get an invoice for a booking and had to get it from customer service. It went to my clients with the commission on it and they had an issue about it. Due to the tech issues resulted in wait times over an hour and you got rude agents who seemed frustrated themselves. When they were Travel Bound it was wonderful working with them and best booking engine for FIT travel. There were numerous dates of experience beginning January thru March.

Date of experience : 04 January 2024

I have been using them as an agent for…

I have been using them as an agent for 15 years & most agencies use them in Australia. Any issues are always fixed & their staff are helpful.

Date of experience : 23 December 2023

Smells Fishy

They partner with Hotels and Booking.com for the discounted rooms which seem like the bad and shady rooms at least from my experience and from another person I have spoken to. I booked a bedsonline partner offer with Booking.com and had a traumatizing experience, Booking did not give any customer service because they can’t even see the confirmation number. It’s pretty much a reservation with bedsonline which does not offer customer service to staying customers either. Booking did say that they will offer service during the booking but if they can’t even find your confirmation number, you’re not a customer pretty much. Even the hotel will not help you, they just make you run in circles

Date of experience : 03 April 2024

Worst service ever!!!

Worst service ever!!! Huge dissatisfaction and am concerned regarding an ongoing issue with the invoice for my recent booking, facilitated by Bedsonline. I have encountered significant difficulties in obtaining a corrected invoice, which is crucial for my expense reporting and compliance with the financial procedures of my company. Despite multiple requests and interactions with your customer service, the issue remains unresolved, with no effective solution provided to date. The inability to obtain a correct invoice is not only frustrating but also impedes my ability to settle accounts with my company's accounting department. This disruption is jeopardizing my eligibility for future delegations, including upcoming trips, as my university mandates the settlement of previous travel expenses before embarking on new assignments.

Date of experience : 19 April 2024

They don't pay their suppliers

On a recent visit to New Orleans we sayed at Canopy by Hilton, 2 rooms booked via a Travel Agent, via Bedsonline. Upon arrival, only 1 room had been paid for by Bedsonline, the other room had been cancelled. Not a good start having been up since 03:00 am, a 9 hr train journey, and arrival at around 13:30. After several phone calls, was advised we had to pay for the room ourselves, or couldn't stay. As a party of 4, with 2 rooms booked, but now only one confirmed, really had no choice other than to pay for the room again, having already paid the travel agent. What a mess to find ourselves in. Just starting the process of trying to claim a refund.

Date of experience : 28 March 2024

This is 1 of 2 reviews of hotel booked

This is 1 of 2 reviews. The first review is requesting a refund because my father passed away and I needed to change a booking. No empathy and compassion from bedsonline.com even after I sent several emails explaining the situation. The second review will be out the end of April, after I will be able to use the 2 hotels booked by my travel agent through bedsonline.com Wish me luck.

Date of experience : 05 April 2024

Bedsonline through booking is a big…

Bedsonline through booking is a big Scam. I have warn police in several times.

Date of experience : 12 April 2024

6 days hotel payment unrecovered

I booked through Booking.com and unfortunately, its routed through Bedsonline. When i tried to check in, the hotel (Swiss International Taba Alsalam) mentioned that there is no such Booking number. My payment of abt 600USD (For 6 days stay) cant be recovered up to this day. I was there to perform my religious obligation. Aside from having to scramble for another hotel and pay an additional amount for another hotel, i feel that this is really unprofessional. In no circumstances that i am approving this unrecovered money to be gone just like that. You might not pay it now, i ll claim what ever that is rightfully mine in the afterlife. (Between Bookingdotcom//Bedsonline//Swissotel)

Date of experience : 11 April 2023

EASE OF BOOKING AND AVAILABILITY OF…

EASE OF BOOKING AND AVAILABILITY OF SERVICES. I would love to have more time to check out because I am on the phone all day and between calls and clients had to reload my car at least 4 times to be able to finish my booking. I do understand why you would empty the car in 30 minutes though - keeps availability open for other clients.

Date of experience : 01 March 2024

Wonderful Travel Advisor

Wonderful Travel Advisor Rebecca with Dreamscape Travel is absolutely amazing. From the moment she set up our first appointment to all of our many questions, she never lost her patience with us, and got us the greatest deals. Thank you so so much

Date of experience : 04 March 2024

Booking is effortless on the platform

Booking is effortless on the platform, and I love it. This is my go-to for booking my clients and getting them great rates. Two improvements I recommend is having pictures for all the corresponding room options; the room names should match the hotel naming convention.

Date of experience : 07 March 2024

Many, many changes on BOL. As a longtime user, I was so happy with my BOL relationship, Now, numerous difficulties from REPEATED login problems to reservation difficulties. Today I made a simple res online which required an immediate payment, which I did not want. Corinna told me the option should be there, Was not. So I rebooked and found PAY LATER in my second CART = much wasted time! Jackie

Date of experience : 31 January 2024

Uncovered payment.

Uncovered payment. NEVER use bed online!! Run away or you will have several hedhache and problems.

Date of experience : 01 April 2024

I am a booking agent and I had a very…

I am a booking agent and I had a very difficult time using the website and with some of the suppliers. I have also had a help ticket in for several weeks, followed up multiple times and still have not received any resolutions to this issue. It is too unfortunate that this site has not delivered the quality I was hoping for. I do not recommend.

Date of experience : 23 February 2024

Transfer options on cities where here…

Transfer options on cities where here more than an airport required transfer. I need River port Pier transfer to hotel, will be great to know if these are available.

Date of experience : 05 March 2024

Shady company

I use Booking.com for regular work travel and booked a stay through one of their partners which happened to be BedsOnline when receiving confirmation. I had to cancel the trip but with free cancellation I wasn't phased, however 1 month later, numerous emails and phone calls, they have no confirmed there is no way to recuperate my money. Absolutely shocking service from both BedsOnline and Booking.com - wouldn't trust any partner offer from them again.

Date of experience : 13 February 2024

How are booking.com allowing this…

How are booking.com allowing this partnership?! Bedsonline are clearly rogue traders. We placed a booking (booking.com partner) and were billed £2500 instead of £320. Credit card now needs to cancelled… and all that hassle… but worst of all is that booking.com are totally disinterested and don’t seem to believe our story. They say they have no knowledge Do not use this ‘partner’ offer

Date of experience : 07 February 2024

Enjoyed a great deal and expereince with Bedsonline

I read so many negative reviews that was anxious about my booking with Bedsonline (via Booking.com), but it all went super smooth, not a single problem at all. We had a wonderfull trip at half the price! I booked two hotel rooms in Venice for my family. Bedsonline partner deal on Booking.com saved me over 70%!!! Of course I had my doubts, but I thought Booking wouldn't be using a lousy partner, right? And I am very glad I did trust.

Date of experience : 26 November 2023

No problems for us- 1st time using through travel agent

I wanted to come back and write a review after worrying I would have issues after booking my travel with my travel agent who uses this company and then reading the reviews. I did reach out to the resort after reading reviews and they confirmed my reservation and room category and no problems when we checked in 4 months later to Secrets in the DR. We just booked Secrets again through our travel agent who listed them again for the site. I will use the same process to make sure we are set and update if issues. But they saved me over $800 vs all the other companies we checked.

Date of experience : 20 November 2023

Due to client waiting to allow booking, lost availability.

Due to client waiting to allow booking, one hotel was not available(but may be later). One toujr was available, then unavailable, then available, then unavailable, also because of vlient delayi9ng payhment.

Date of experience : 05 February 2024

Suggested companies

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Bedsonline   Reviews

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Reviews 2.8.

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Booked through booking.com

Booked through booking.com I received a confirmation but no follow up instructions. When I tried contacting the “hotel” the number was invalid. I found another number on booking.com that got me through to a different company altogether that had never heard of bedsonline. I then tried contacting booking.com but none of the numbers I entered were recognised. At this point I smelt a rat and realised I better find another hotel and contacted PayPal to raise a dispute as this feels like a total scam. What the hell are booking.com playing at????

Date of experience : January 05, 2024

Hotel excelsior Lisboa

I made a reservation at this hotel thinking it would be a three star. However, this is not the case, the bathroom smells of mold, it leaks water, I even had a cockroach. The mattresses are old and sagging and the room is full of cracks. I need my money back and I will find another hotel. They cannot allow agencies like bedsonline to advertise unhealthy establishments without any type of hygiene.

Date of experience : December 25, 2023

Bedsonline is amazing

Bedsonline is amazing. It is perfect for last minute bookings when the actual hotel says they are booked out. Bedsonline always have rooms available

Date of experience : February 19, 2024

Ramon F was wonderful to deal with

Ramon F was wonderful to deal with. Put my mind at easy, was thorough, efficient and professional. Love the selection they provide for my clients and easy to use. thank you.

Date of experience : February 22, 2024

The hotel had never heard of "bedsonline"!

After reading the reviews here I got a bad feeling and asked a friend in Rio to call the hotel I had booked through booking.com but that SOMEHOW mysteriously got booked through this clown company. Sure enough, the hotel didn't have a reservation in my name and they had never even heard of bedsonline. I booked another hotel and thankfully was NOT destined to roam the streets of Rio in a dangerous part of town because of these scammers. If you ended up here reading the comments, you've likely already been scammed, but if not STAY AWAY from these a-holes!

Date of experience : November 28, 2023

Unauthorised credit card charge

Booked for one night through booking.com with free cancellation. I did cancel and was refunded the amount HOWEVER they took double the original cost of the booking from my credit card. Booking.com should be ashamed of being associated with this company.

Date of experience : December 28, 2023

My first booking with Bedsonline but…

My first booking with Bedsonline but will not be my last! Easy to do! Pricing is competitive and commission is WOW! Thanks for the opportunity!

Date of experience : February 20, 2024

Spent the night on the streets of Rome via Bedsonline

First off, I will note you can’t even leave a review, unless you give them one star. If I could give them less than that, I would. We booked a holiday to Rome, got to the hotel address on our travel documents only to find the hotel business office was closed. Now we have to spend the first night on the streets of Rome. Why would anyone use Bedsonline as a booking partner I don’t know. The trip was so bad because of the incompetence of the Bedsonline organization. They clearly don’t care about the service they provide to customers.

Date of experience : September 23, 2023

REST ASSURED

Super easy with a wide selection of properties of all levels. Plus the commissions are some of the highest allowed for just hotel bookings.

Date of experience : February 07, 2024

A very smooth booking process with…

A very smooth booking process with flexible payment options.

Date of experience : April 07, 2024

Avoid at all costs

Avoid at all costs. It seems that end users, travel agents, and hotels alike feel scammed by this company. Personally I booked through Booking, and did not realize it was through Bedsonline. The invoice stated that all taxes and charges were included. Guess what, I had to pay city taxes when arriving at the hotel. On top of that, apparently when Booking uses Bedsonline, it does not count towards your Genius membership, nor is it possible in any way to get a hold of Bedsonline.

Date of experience : August 05, 2023

Beware of Bernina Train tickets!

Beware! Our trip on the Bernina Train to Bernina Pass from Milan to St Moritz was not the experience we paid for. Even though our ticket said “Express” train, we were on a local train that made multiple stops, had no food or drink service, and no rooftop windows as advertised. When we requested a refund, Bedsonline refused because we were not able to provide”proof” of our experience!

Date of experience : May 23, 2023

We stayed at the Beach Republic in Koh…

We stayed at the Beach Republic in Koh Samui.We looked at the star ratings and your information about the “resort “before booking.This is false advertising! We paid $150 Australian per night.We found out soon after we arrived that it is in administration.One pool was open,there was no reception, no room service no Tv and no buffet breakfast. There were 2 green pools and a lot of “keep out signs” Thrre is no gym,no game room and the rooms only get serviced every 3 days, which meant we had to go and buy toilet paper and tea etc.

Date of experience : June 29, 2023

Awful service

Awful service! They don’t deliver as paid for and contracted! They shy away from being responsible by replying to complaints ‘services non refundable’! Never used them before never will again. I am seasoned traveler have used many travel services before and this was by far the worst!!! Reported them to the Better Business Bureau! Their excuse? This is customer personal experience … well of course it was!! Worthless company!

Date of experience : September 08, 2023

Unreachable customer service

They are selling their rooms via booking.com and say that customer service can be done through booking.com, which is NOT TRUE. Booking.com can not make any chances due to it being booked through a third partner, the hotel can't make any chances due to it being booked through a third partner. So you the customer are screwed because BedsOnline is not reachable whatsoever. Nowhere. Absolutely impossibe to reach. Horrible horrible service. They need to stop selling through booking.com if they won't provide customer service

Not good at all

Not good at all. Terrible delivery and had to return mattress as it wouldn't fit. For this we were charged £45. A few days later another company delivered a mattress which went in fine.

Date of experience : December 19, 2023

Terrible service - From2Travel

This company booked From2travel taxi service for an airport transfer (via a cruise company). I contacted the taxi service to inform them we were delayed through passport control and they agreed the taxi would be sent when we were ready to be collected. This did not materialise and we were left without transport. Could not get through to either company or driver by phone. Finally got a public taxi after hour and a half and paid then reclaimed costs through our cruise Company. Avoid using From2travel.

Date of experience : May 06, 2023

We booked through Booking.com who used…

We booked through Booking.com who used Bedsonline. When we arrived at Avani on Broadbeach we were told that they had no power and we could not check in. They had a water leak the previous week and were still in the process of cleaning up. At no point were we contacted prior to arrival. We then scrambled to find somewhere else at the last minute. Now here is the kicker. We paid upfront, the hotel can't or will not help us, Booking.com will not help us and we have no way of contacting Bedsonline. Booking.com have actually said we can't get a refund as per conditions of booking! That's despite the cancellation being due to the hotel not us. We were ready to check in...

Date of experience : November 30, 2023

We had a Deluxe Pearl Harbor short city…

We had a Deluxe Pearl Harbor short city tour. Our guide Tall Tom was WONDERFUL he made the entire tour easy and educational. We would recommend him again to all our friends and family,

Date of experience : October 11, 2023

DONT TRUST THEM

Bedsonline deteriorate my hotel business by interfering on booking.com as collaborating agent. I make clear that i never accept in my hotel customers via bedsline. So avoid them you will loose your money. Also, they do not give you any phone number just to give them a notice that we do not want them

Date of experience : February 11, 2022

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