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For information about our insurance services please get in touch directly with the  Allianz company located in your country .

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Making a complaint

We aim to provide a first-class policy and service. If you feel that we have not done so, please tell us so that we can do our best to solve the problem. Making a complaint does not affect your right to take legal action against us.

In the first instance, please:

Write to: Customer Service Allianz Assistance 102 George Street Croydon CR9 6HD

Awp assistance uk ltd  - complaint publication summary.

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AWP P&C SA - Complaint Publication Summary

Complaints publication report.

This report only details reportable complaints from customers in line with our regulator, The Financial Conduct Authority and the industry. 

Our report includes the results for:

AWP P&C SA  AWP Assistance UK Ltd 

For all sections other than End Supplier Failure

Please write to:

Customer Service Allianz Assistance 102 George Street Croydon CR9 6HD.

Phone: 020 8603 9853

Email:  [email protected]

Please give us your name, address, policy number and claim number (if you have one), and enclose copies of relevant correspondence between you and us as this will help us to deal with your complaint as quickly as possible.

For End Supplier Failure complaints

TPA Lloyd's & London Market Sedgwick International UK Oakleigh House, Park Place Cardiff CF10 3DQ United Kingdom.

Phone: +44(0) 2920 386966

Email: [email protected]

Financial Ombudsman Service

If you are not satisfied with the final response you get to your complaint, you can refer it to the UK Financial Ombudsman Service. The contact details are as follows.

Financial Ombudsman Service Exchange Tower London E14 9SR

Telephone: 0800 023 4567 or 0300 123 9 123

Email: [email protected]

Website: www.financial-ombudsman.org.uk/

If you are not satisfied with our final response you can refer the matter to the UK Financial Ombudsman Service for independent arbitration.

Write to: Financial Ombudsman Service, Exchange Tower, London E14 9SR

Telephone:  0800 023 4567  or  0300 123 9 123

If you are not satisfied with our final response you can refer the matter to the Financial Ombudsman Service for independent arbitration.

Write to: Financial Ombudsman Service, Exchange Tower, London, E14 9SR.

Frequently Asked Questions

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Packaged Bank Account Travel Insurance

Have peace of mind when you're on holiday with travel insurance that covers you.

About Travel Insurance as part of Packaged Bank Accounts

Travel Insurance, administered by AWP Assistance UK Ltd (trading as Allianz Assistance) and underwritten by AWP P&C SA, is just one of the insurance benefits that come with our Packaged Bank Accounts . Our Silver & Platinum Accounts are packed with benefits including Family travel insurance, AA Breakdown Family Cover and mobile phone insurance for a monthly fee to maintain the account.

Travel Insurance is also a benefit on the Premier , and  Gold  accounts however these are no longer available to new customers.

If you’re a Platinum, Premier, Gold or Silver account customer, please read our FAQs (PDF, 145KB) for more information about the travel insurance which comes with your account and COVID-19. You can also visit our payment disputes page , for help if your travel has been disrupted.

Compare accounts

How do I make a claim?

You can log your claim online using the Allianz Assistance Hub that can be securely accessed through your mobile banking app or by using Internet Banking. You can also make a claim by calling Allianz Assistance on  +44 (0)345 850 5300 .

Eligibility for each account

I have a silver account expandable section.

If you have a Silver Account the account comes with European Travel Insurance for you and your family (if eligible) including Winter Sports. This insurance policy is administered by AWP Assitance UK Ltd (trading as Allianz Assitance) and underwritten by AWP P&C SA.

Am I eligible for cover?

• All cover under the policy stops on the account holders 65th birthday - as long as the account holder is under 65, their spouse, civil partner or partner will be covered until they reach 65 years of age.
• Children must be 18 or under, or 24 or under if they're in full time education and must travel with the account holder, their spouse, partner, civil partner or a responsible adult. There's cover for a dependent child where they are staying with a responsible adult even if they were not accompanied during their travel to the destination.
• Subject to continued eligibility, you and your family are covered for travel within Europe as long as your Silver account is open.
• Keep in mind the cover is provided only if you will be living in the United Kingdom for at least six months during each 12 month period where all trips must start and end.

Medical conditions that you or your family have (or have had), which are not all on the ‘No Screen Conditions’ list in your policy document are not covered by this policy. To see if these can be covered you must call the insurer declaring all medical conditions, including those on the list and an extra cost may apply.  Before you book a trip you also need to let the insurer know of any new conditions or changes to existing ones. Please refer to the Silver welcome pack (PDF, 1.7MB) for full details of any exclusions.

Once your account has been opened should you wish to notify the insurer of any medical conditions please call the number below.

• Silver Account:  0345 603 1839

Lines are open 24/7.

Not all Telephone Banking services are available 24 hours a day, seven days a week. Please speak to an advisor for more information.

I have a Gold, Platinum or Premier Account expandable section

If you have a Gold, Platinum or Premier Account,  the account comes with Worldwide Travel Insurance for you and your family (if eligible) including Winter Sports. This insurance policy is administered by AWP Assistance UK Ltd (trading as Allianz Assistance) and underwritten by AWP P&C SA.

• All cover under the policy stops on the account holders 80th birthday - as long as the account holder is under 80, their spouse, civil partner or partner will be covered until they reach 80 years of age.
• Subject to continued eligibility, you and your family are covered for worldwide travel as long as your Lloyds Bank Gold, Platinum or Premier account is open.
• Keep in mind there is only cover for losses suffered whilst you are a UK, Channel Islands or Isle of Man resident and are registered with a Doctor in the UK where all trips must start and end.

Medical conditions that you or your family have (or have had), which are not all on the ‘No Screen Conditions’ list in your policy document are not covered by this policy. To see if these can be covered you must call the insurer declaring all medical conditions, including those on the list and an extra cost may apply. Before you book a trip you also need to let the insurer know of any new conditions or changes to existing ones. Please refer to the relevant policy document for full details of any exclusions.

Once your account has been opened should you wish to notify the insurer of any medical conditions please call the appropriate number below.

• Gold Account:  0345 850 5056
• Platinum Account:  0345 850 5300
• Premier Account:  0345 604 0440

What does my insurance come with?

• Multi-trip  European  travel cover for you and your family (includes, if eligible, your spouse, civil partner or partner and children)
• Includes golf cover and cover for certain sports and leisure activities
• Covers UK leisure travel when two or more nights' accommodation is pre-booked (five nights for business trips)
• There's cover for you or someone covered under the policy if a booked trip needs to be cancelled because either you or they, or a companion you are travelling with is asked to quarantine on an individual basis because of exposure to a contagious disease
• Emergency medical cover (up to £10,000,000)
• Cancellation or curtailment cover (up to £5,000)
• Personal accident cover (up to £30,000)
• Baggage cover (up to £2,500, £500 of which for valuables)
• Travel disruption cover (up to £5,000)

Important note :

• The standard maximum trip duration is 31 consecutive days
• For Winter Sports maximum 31 days cover in any calendar year
• £75 excess per adult per incident may apply
• Other exclusions apply, see policy documents

Gold, Platinum and Premier Accounts

• Multi-trip  Worldwide  travel cover for you and your family (includes, if eligible, your spouse, civil partner or partner and children)
• The standard maximum trip duration is 31 consecutive days - unless you are a Premier account holder, which is 62 consecutive days
• Gold and Premier accounts unavailable to new customers

Policy documents expandable section

• Silver Account Welcome Pack opens in a new window (pdf, 2.1 MB)
• Gold Account Welcome Pack opens in a new window (pdf, 1.3 MB)
• Platinum Account Welcome Pack opens in a new window (pdf, 2.6 MB)
• Premier Account Welcome Pack opens in a new window (pdf, 1.4 MB)

Important and emergency telephone numbers expandable section

You can find out more information about your travel insurance, or make a claim using the appropriate membership numbers below.

• Silver Account: 0345 603 1839
• Gold Account: 0345 850 5056
• Platinum Account: 0345 850 5300
• Premier Account: 0345 604 0440

Lines are open 24/7. Not all Telephone Banking services are available 24 hours a day, seven days a week. Please speak to an advisor for more information.

24-hour assistance helpline (outside the UK):   +44 (0)208 239 4010 .

Packaged Bank Account benefits

Explore the other benefits of a Packaged Bank Account. Our Silver & Platinum Accounts include Family travel insurance, AA Breakdown Family Cover and mobile phone insurance for a monthly fee to maintain the account.

Mobile phone insurance

AA Breakdown Family Cover

Existing customer?

Manage your account  Find out how to manage your account, from reporting a card lost or stolen to things you can do online

Upgrade now  Want to upgrade your existing account? Why not take a look at the other accounts we offer

Change account  Change an existing current account with us by logging in

Help and guidance  Useful guides on how to use our secure Mobile Banking app and Internet Banking services

Financial Services Compensation Scheme

Important legal information.

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.

June 1, 2020

Due to travel restrictions, plans are only available with travel dates on or after

Due to travel restrictions, plans are only available with effective start dates on or after

Ukraine; Belarus; Moldova; North Korea; Russia; Israel

This is a test environment. Please proceed to AllianzTravelInsurance.com and remove all bookmarks or references to this site.

Use this tool to calculate all purchases like ski-lift passes, show tickets, or even rental equipment.

Safer travel starts with travel protection

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At Allianz, we continue to show our commitment to sports through our sponsorship with the International Olympic Committee and the International Paralympic Committee. Read More >>

Entry Requirements & COVID-19 Travel Resources 

Confused about entry requirements for your destination? Our  interactive map shows current travel rules and restrictions for each destination, including info on COVID-19 testing, necessary travel documents and quarantine periods.

Find out how our  Epidemic Coverage Endorsement can protect your next trip from certain losses related to COVID-19.

Why do I need travel insurance?

Because sometimes..., you have to cancel a trip last-minute..

Travel insurance can reimburse you for your prepaid, non-refundable trip costs — including vacation rentals, car rentals, hotels and flights — if you have to cancel for a covered reason.

Travel delays leave you stranded.

Travel insurance can reimburse you for eligible meals, accommodation and transportation expenses during a covered delay.

You get sick or hurt when you're far from home.

Travel insurance can reimburse you for care following a covered medical emergency while traveling. We can even arrange and pay for a medical evacuation if needed.

Fender-benders are unavoidable.

Renting a car means taking on a big financial risk; even a tiny scrape can cost you hundreds. Low-priced rental car insurance lets you drive worry-free.

You need help in a hurry.

Whether you're planning a week-long road trip or a weekend getaway, you never know what might happen. Travel insurance gives you access to our 24-Hour Assistance hotline for expert, personalized support in a crisis.

Why go with Allianz Travel Insurance?

As a world leader in travel protection, we help more than 70 million people answer the call of adventure with confidence every year.

We're Protecting You

From protection for trip cancellation to medical bills abroad, our benefits are designed to help you explore reassured.

We're There For You

We've got your back with award-winning 24/7 assistance and a worldwide network of prescreened hospitals to help you get the right care.

We're Built For You

From our Allyz ® TravelSmart app to proactive SmartBenefits, we innovate for the way you travel today - and tomorrow.

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Is It Too Late to Buy Travel Insurance?

The Comprehensive Guide to Annual Travel Insurance

The Top Travel Apps That You Need This Summer

Travel Insurance with Emergency Medical Benefits

Destination Guide: Croatia

Travel Insurance & COVID-19: The Epidemic Coverage Endorsement Explained

More Travel Resources »

LATEST COVERAGE ALERTS

The events listed below are considered "known and foreseeable" for travel insurance purposes on the date listed next to the event. Please consult your policy for more information.

More Coverage Alerts »

Terms, conditions, and exclusions apply. Please see your plan for full details. Benefits/Coverage may vary by state, and sublimits may apply.

Insurance benefits underwritten by BCS Insurance Company (OH, Administrative Office: 2 Mid America Plaza, Suite 200, Oakbrook Terrace, IL 60181), rated “A” (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: 9950 Mayland Drive, Richmond, VA 23233), rated “A+” (Superior) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on your state of residence and plan chosen. A+ (Superior) and A (Excellent) are the 2nd and 3rd highest, respectively, of A.M. Best's 13 Financial Strength Ratings. Plans only available to U.S. residents and may not be available in all jurisdictions. Allianz Global Assistance and Allianz Travel Insurance are marks of AGA Service Company dba Allianz Global Assistance or its affiliates. Allianz Travel Insurance products are distributed by Allianz Global Assistance, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Plans include insurance benefits and assistance services. Any Non-Insurance Assistance services purchased are provided through AGA Service Company. Except as expressly provided under your plan, you are responsible for charges you incur from third parties. Contact AGA Service Company at  800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or [email protected] .

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• Schengen Product
• Travel Global
• Annual Multi-trip
• TravelSmart
• Travel Senior
• Policy Document
• Travel Tips
• Insurance Glossary
• Privacy Policy
• Health Declaration and Exclusions
• GET A QUOTE

YOUR ONLINE TRAVEL INSURANCE IN SOUTH AFRICA

Discover our travel insurance products and select the coverages that best suits your needs.,   travel schengen  .

Our Schengen Travel insurance is the perfect insurance to obtain your Schengen Visa. Buy it online starting from R 147** with AGCS SA and get the Schengen visa you need to visit Europe.

From R 147*

  travel global  .

Our travel insurance protects you and your family while you are travelling abroad. Compare our products now and select the level of coverages that best suits your needs.

From R 233**

  annual multi trip  .

Our annual multi-trip  products cover you for all of your trips below 92 days within a year. This is the best cost-effective travel insurance if you are a frequent traveller. Buy once and get covered for a full year.

From R 1887***

  sport covers  .

AT AGCS SA, we know travelling is about experiences and we want you to be covered when you are taking this extra risk that will make the difference. Our Sport cover accompanies you a step further !

From R 582****

  travelsmart app  .

Our TravelSmart app is the perfect travel companion. It provides assistance service while you are abroad. You can use it to locate assistance service such as hospitals or embassies or translate medical terms.

Free for all

* Schengen Travel - Price based on a 30 year old travelling up to 3 days within a Schengen Destination.

**Travel Standard - Price based on a 30 year old travelling up to 3 days within Worldwide excluding USA & Canada geographical zone.

***Travel Schengen Annual multi-trip  - Price based on a 30 year travelling to the Schengen space

****Travel Standard with Sport Cover - Price based on a 30 year old travelling up to 3 days within Worldwide excluding USA & Canada geographical zone

For more information about our optional products prices please refer to the products page.

Terms and conditions apply to all policies and pre-existing medical conditions are not covered  within any products.

5 Reasons Why You Need Travel Insurance That You May Not Have Thought Of

Travel insurance covers many more things which you may not be aware of, or even considered. Here are some of those things

Visa to Europe

Are you wishing to visit Europe and do not know how to apply for the visa. Luckily, we are here to help.

US Visa Requirements for a South African Citizen

If you are looking to visit the USA as a South African citizen, then all the visa related information you need to know can be found in this article.

Travel to Italy: A Guide for South Africans on Getting a Tourist Visa

Learn how to apply for a Schengen visa and discover the beauty of Italy. From essential documents to visa application centres, we've got you covered.

Tourist Visas for South Africans Visiting Ireland:

Get your Irish getaway started today. Learn about the validity of passports, arrival process, visa stamping, and important considerations for seamless travel!

Frequently Asked Questions

How much does a policy cost.

Prices vary depending on the policy type, duration of the trip, where you are travelling to, the age and number of people travelling and whether any options are required.

To find out how much a policy costs:

• Click "Get A Quote"
• Choose the policy type (single trip or annual trip)
• Add any options you require (Winter sports, Hazardous activities, Terrorism cover)
• Enter the dates and destination of the trip you require
• Enter details of the persons requiring cover
• Click 'Submit'

How can I buy a policy?

How do i know that buying my policy online is secure, what if i change my mind about buying the policy.

If your cover does not meet your requirements, please notify us before the date of departure or maximum 30 days after the purchase date of your insurance as stated on the certificate of insurance. We will not refund any premium is you have already travelled or claimed

Schengen cover Premium refunds are only considered for single trip cover, when you are either unable to obtain the necessary visas or the policy does not meet your requirements. Please notify the issuing agent within 48 hours of receiving your policy schedule or start date of the policy whichever is the earlier and return all your documents to them for a refund of your premium.

Contact us by telephone: +971 4 270 8705 email at: [email protected]

Can I buy Allianz Travel insurance if I am not a resident of South Africa?

Does it matter who i book my travel arrangements through, does allianz travel offer an annual multi-trip policy, is there an age limit on the travel insurance policy, when does cover begin and end, what is the maximum trip length, if i return home early do i get a refund of my premium, are there any exclusions to the policy, am i covered for any existing medical conditions.

The policy does not cover claims relating directly or indirectly to any existing medical conditions, if you or anyone to be insured has at the time of taking out this insurance or booking your journey (whichever is the later):

• Been prescribed regular medication
• Received treatment or had a consultation with a doctor or hospital specialist for any medical conditions in the past 6 months
• Been referred to, treated by or are currently under the care of a doctor or a hospital specialist
• Been diagnosed as having a terminal illness

Please click here  to read the Health Declaration for more information.

Am I covered for skiing or other adventure activities?

Am i covered for loss of cash, how do i get my insurance documents, can i purchase a policy if i have already started my journey, if i have any queries, who do i contact, can i still claim even if i don't have receipts for all my personal possessions, who do i contact in the event of a medical emergency, who do i contact to make a claim, how am i ever going to remember all these different contact numbers.

The Travel Insurance Experts

When you are insured with AGCS SA, you have access to a global network of travel experts.  Our travel insurance underwriters have a vast amount of experience and local knowledge about the destinations, cultures and risks of many different countries. This means that we can design a comprehensive cover for your specific needs while understanding the unique challenges faced by people traveling to more remote or exotic locations around the world.

How can we help?

Millions of people rely on us! With 1 intervention every 2 seconds, Allianz is the worldwide leader in travel Insurance and assistance services. Winter Sports, Hazardous Activities, Single trip or Annual cover: We are here for you 24/7.

  Terms & Conditions apply.  

• Travel Advice
• General Information

A Quick & Easy Guide to AAA Travel Insurance

Last Updated: May 24, 2024 May 24, 2024

American Automobile Association — commonly called AAA or Triple A — is probably best known as the organization that provides roadside assistance to its members. However, their members also benefit from AAA’s long standing partnership with Allianz Global Assistance, a leading travel insurance provider . 

The good news? You don’t have to be a member to get trip coverage from Triple A, so let’s take a closer look at what you can expect from AAA travel insurance .

What Does Travel Insurance from AAA Cover?

AAA trip insurance coverage options can vary depending on your location and travel destination . The plan you choose also influences what coverage is available. That said, travel insurance from AAA often includes coverage for:

• Trip cancellations
• Trip interruptions
• Travel delays
• Trip changes
• Emergency medical and dental care
• Emergency evacuations
• Baggage loss, theft, damage, or delay

Additionally, AAA travel insurance policies also provide 24-hour assistance to help you with emergencies, ranging from lost passports to ongoing medical monitoring.

Members will also enjoy travel benefits through AAA. These may include:

• Discounts on car rentals and hotels
• Special vacation packages
• A reloadable, prepared credit card
• Assistance with visas, passport photos, and international driving permits

What’s Not Covered by AAA Travel Insurance?

AAA trip insurance policies, like most insurance policies, may exclude coverage for certain perils. For example, your injury likely won’t be covered if it occurred while taking part in criminal or high-risk activities. Intoxication and drug use might also curtail your coverage.

Moreover, your policy may not cover cancellations for some events. This often includes events that were public knowledge when you booked your trip, so check the Coverage Alerts page before you purchase travel insurance from AAA.

Finally, AAA travel insurance only covers named insured — that is, individuals specifically mentioned in the plan. That means your family members or travel companions are only covered if you name them in your policy.

Coverage details can vary, so be sure to review your policy documents before you leave for your trip.

AAA Trip Insurance Plans

AAA offers single-trip insurance plans that depend on your state of residence and destination. Requesting a quote generally returns three plan levels with various coverage options and premiums: TripProtect Deluxe II, TripProtect Select II, and TripProtect Cancel Anytime.

Each of these plans included coverage for:

• Lost document fees.
• Flight changes for covered events.
• Changes to or a missed port of call.
• Required vaccinations.
• Trip cancellations, delays, or interruptions.
• Emergency medical and dental care.
• Emergency transportation.

None of the travel plans covered rental cars, but AAA does offer an add-on to cover that cost if your trip is interrupted as well as the cost of damage or theft of your rental car.

TripProtect Deluxes has the highest coverage limits. However, the TripProtect Cancel Anytime plan is a cancel for any reason policy , which may be attractive for some trip planners.

How to Get AAA Trip Insurance Quotes

Getting a quote from AAA for travel insurance is easy. You simply go to the AAA’s travel insurance page and click the “Get your quote now” button. From there, you enter your state of residence, total trip cost, destination, departure and return dates, initial deposit date, and the ages of every traveler. Once you do this, you’ll receive information about the available plans. Be sure to click the View Plan Comparison button. This will give you a side-by-side comparison coveages and amounts.

How Much Does AAA Travel Insurance Cost?

Your travel insurance premium depends on the cost of your trip and the plan you choose. To give you an idea of what travel insurance from AAA might cost, we plugged in information for a 7-day, $12,000 trip for one traveler leaving from Illinois. Prices ranged between $505 for the TripProtect Select II plan to $704 for the TripProtect Cancel Anytime plan.

The prices for the same trip for a family of three were between $377 and $534.

Frequently Asked Questions About AAA Trip Insurance

Here are answers to some of the more frequently asked questions about travel insurance from AAA.

Does AAA Offer Overseas Travel Insurance?

AAA offers coverage for both domestic and international travel. Cancel for any reason trip insurance may be more difficult or even unavailable or some overseas travel.

Does AAA Cover Flight Cancellation?

AAA can cover flight delays and cancellations. How and when these events are covered depend on your specific policy, but travel insurance from AAA often reimburses you for meals, transportation, and accommodations if a covered event delays your flight for a minimum number of consecutive hours.

Is Allianz Part of AAA?

Allianz has been a travel insurance partner of AAA for over 30 years. The insurer holds an A+ rating from AM Best and has been accredited with the Better Business Bureau since 1991.

Is AAA Travel Insurance Worth It?

Travel insurance is almost always worth the cost, if only because it brings you peace of mind that your vacation is protected should something go wrong. But is travel insurance from AAA worth it? That depends on your particular situation.The best way to decide if travel insurance from AAA is the right coverage for you is to compare policies.

Get quotes from several trip insurance providers, and take a good look at the coverage and cost. When you find the policy that gives you the protection you need at a premium you can afford, you’ve found the right one.

Written by Virginia Hamill

Allianz Car Insurance

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Allianz Partners launches allyz Cyber Care, aimed at protecting customers against cyber threats

28 May 2024: Allianz Partners , a world leader in insurance and assistance services, today announced the launch of allyz Cyber Care[1] . This digital solution aims to protect users against cyber threats and compliments physical wellbeing with digital security and protection in a world where the real and digital worlds merge to expose people to new threats. The solution will allow business partners to strengthen their value propositions to their end customers by offering innovative and holistic protection combining prevention security services, assistance services and insurance benefits - all in one place for their customers. Allyz Cyber Care is now available in Germany, France, Italy and the Netherlands, with plans for further rollout globally.

allyz Cyber Care was developed in response to the rising level of cyber threats, which has been cited as the number one concern for businesses and customers today, according to the recent Allianz Global Risk Barometer . This new solution will address these concerns to businesses and end-users through holistic end-to-end protection composed of:

• Prevention security services which include:

- Private VPN - Helping customers to protect and shield their online presence - Safe Browsing - Warning about suspicious web pages and blocking scam sites - Antiviruses - Protecting from viruses, trojans, ransomware and other malware - Online Identity Protection - Allowing customers to monitor their valuable data online and get alerts and guidance when breaches are detected - Password vault - Managing and storing passwords in a secure digital safe - Parental Control - Setting limits for children’s screen time and blocking harmful content

• e-Reputation intervention to support with the remediation of issues such as online identity theft and cyber bullying through professional help and expert guidance.
• Insurance compensation in case of monetary damage. The online banking protection covers certain financial losses due to online fraudulent transactions for example caused by phishing. Online shopping protection covers issues with delivery and return of online purchases, in accordance with the terms and conditions and the limits of the coverage. Data Recovery intervention helps with recovery attempt of personal data from a damaged device. Insurance is provided by AWP P&C S.A. Dutch Branch.

Speaking about the launch, Genoveva Perez-Lijo, Global Head of Easy Living and Mobile Device and Digital Risks (MDDR) at Allianz Partners said: "We know the vast majority of our customers go online daily for their everyday tasks, so protecting those customers and their digital selves is a huge priority for us. allyz Cyber Care is a digital, holistic, yet simple solution for cyber threats, which we know are one of the biggest concerns for our customers. Cyber security was noted as the top global risk in this year’s Allianz Risk barometer, by a clear margin of 5% for the first time, at 36% of respondents. Likewise, the last Allianz Partners Customer Lab research found 41% of global consumers feel at risk of cybercrime and 33% had already experienced cybercrime within the previous 12 months.  

“With allyz Cyber Care, Allianz Partners is committed to providing solutions focused on prevention, so that customers can avoid cyber threats from occurring in the first place. However, if a customer is exposed to cybercrime, we are available to provide assistance and compensate losses or damages suffered. This is a unique and pioneering solution that aims to create a more secure cyber world for all our customers so they can enjoy full peace of mind, just a click away.” For further information about allyz Cyber Care, please visit:

Germany: allyz Cyber Care - Schütze dein digitales Leben

France: allyz Cyber Care - Protégez votre vie numérique

Netherlands: allyz Cybercare - Bescherm jouw digitale leven

Italy: allyz Cyber Care – Proteggi tuoi dati online  

[1] Consisting of an insurance product provided by AWP P&C S.A. branch in the Netherlands and a service product provided by AP Solutions GmbH, a service company of the Allianz Group.

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Table of Contents

Can travel insurance cover people with cancer?

Who needs a pre-existing medical condition waiver, how to choose among travel insurance companies, companies that offer travel insurance with cancer coverage, other tips for getting insurance for your trip, travel insurance for cancer patients recapped.

Most plans with pre-existing medical condition coverage require purchase within 20 days of an initial trip deposit.

Generally, non-emergency care and/or expected complications as a result of your diagnosis won’t be covered.

Different companies sell plans with different coverage limits. Read the fine print.

Finding the best travel insurance for your trip can be tricky, even more so if you’re planning a trip and have a pre-existing medical condition like cancer, as some plans don’t cover issues that might arise as a result of this diagnosis (or may limit coverage to specific situations).

Fortunately, you can still enjoy the peace of mind that travel insurance offers, even if you have a medical condition.

Here’s what to know about travel insurance for cancer patients, including what it covers, how it works and which insurance companies have suitable plans.

» Learn more: What to know before buying travel insurance

Travel insurance protects against financial losses and other risks from unexpected events that occur when traveling. Policies cover the expenses and inconveniences incurred from delayed flights, canceled reservations, lost or delayed luggage, injuries and even illness.

That said, not every illness is covered, as not every policy offers protection for those with pre-existing medical conditions.

Within the umbrella of coverage for pre-existing medical conditions, cancer patients are wise to scout out policies that cover cancer-related treatment during a trip. In the off chance that you need unexpected care because of your condition — or perhaps you need to cancel your trip or cut it short due to medical reasons — you want to be able to be reimbursed for all the payments you've made so far.

Most of the time, non-emergency care and/or expected complications that are a result of your diagnosis won’t be covered.

Without coverage for pre-existing medical conditions, companies will not likely reimburse you for emergency expenses, medical care, last-minute flights home or any other trip interruptions/cancellations due to your medical status.

Understanding how this sort of coverage works is important because not every traveler qualifies for a pre-existing medical condition waiver when it comes to obtaining travel insurance with cancer.

Requirements vary from one insurance company to another, so always make sure to read the fine print and details of your particular policy before purchasing.

But in general, you’ll likely need to meet at least one of these conditions:

You’ve had to seek medical care and/or received a diagnosis or treatment within a certain number of days before purchasing your policy.

You’re taking doctor-prescribed medication.

You’ve exhibited symptoms.

As far as the policy itself is concerned, a few more limitations may apply to qualify for the waiver, such as:

Your policy must cover the full purchase cost of your trip.

You bought your policy within a certain number of days of making your first paid booking or reservation (the exact number varies from company to company).

You were OK to travel, medically speaking, when you purchased the policy. 

» Learn more : Can I get travel insurance for pre-existing medical conditions?

When it comes time to purchase a travel insurance plan, start by comparing options from multiple companies. If in doubt, reach out to the company’s customer service team for clarification. Each company is different and has different requirements and limitations.

» JUMP to learn more about companies to consider

Once you've generated a quote, peruse individual plans from each company, focusing primarily on the details of pre-existing condition coverage. Also consider other helpful protections like cancellation coverage, trip delay or interruption coverage, lost luggage insurance and more.

When comparing policies, pay attention to coverage amounts to make sure what’s offered is enough to bring you peace of mind.

Make sure to start your search for travel insurance early, ideally within a few days of making your first booking, since pre-existing condition waivers often require early purchase — if you don’t buy a plan within a set amount of time (usually 14-20 days) after your initial trip booking, you may not qualify.

» Learn more: Trip cancellation insurance explained

To compare plans, we searched for coverage for a 45-year-old traveler from New York planning a weeklong trip to Portugal.

Travel Guard by AIG

• Offers last-minute coverage.
• Pre-Existing Medical Conditions Exclusion Waiver available at all plan levels.
• Plan available for business travelers.
• Cancel For Any reason coverage only available for higher-level plans, and only reimburses up to 50% of the trip cost.
• Trip interruption coverage doesn't apply to trips paid for with points and miles.

NerdWallet analysis found Travel Guard by AIG offers top-notch coverage for travelers with pre-existing medical conditions.

Provider overview:

A pet bundle may be available as an upgrade if you’re traveling with a furry companion.

Cancel For Any Reason coverage is offered as an optional add-on, but only for some plans, and it only covers 50 percent of your trip cost (versus the more typical 75%).

» Learn more : AIG Travel Guard insurance review: What to know

Allianz Travel

• Annual or single-trip policies are available.
• Multiple types of insurance available.
• All plans include access to a 24/7 assistance hotline.
• More expensive than average.
• CFAR upgrades are not available.
• Rental car protection is only available by adding the One Trip Rental Car protector to your plan or by purchasing a standalone rental car plan.

For pre-existing conditions to be covered with Allianz Travel plans, you’ll have to purchase one within 14 days of your first trip-related payment.

Most plans include pre-existing medical conditions automatically.

Emergency medical transportation is a separate benefit from emergency medical, which may be beneficial if costly air or ground transport is required to get you to a hospital.

Plans include coverage to help cover redeposit fees if you booked travel with points or miles and had to cancel travel for a covered reason. 

Emergency medical coverage is low, comparatively speaking, considering the cost of plans.

» Learn more : Allianz Travel insurance review: Is it worth it?

Seven Corners

• Annual, medical-only and backpacker plans are available.
• Cancel For Any Reason upgrade is available for the cheapest plan.
• Cheapest plan also features a much less costly Interruption for Any Reason add-on.
• Offers only one annual policy option.

With high coverages for accident and sickness medical expenses in a premium plan, this insurance is a good option for those worried about bills they may rack up if they need to seek medical care abroad. You will need to purchase coverage within 20 days of your first trip booking to qualify for pre-existing condition coverage.

Provider overview :

Offers an annual multi-trip plan that includes coverage for pre-existing conditions after it’s been active for 60 days.

Several other plans offer coverage for pre-existing conditions automatically: Trip Protection Elite, Trip Protection Choice and Trip Protection U.S.A.

Cancel For Any Reason coverage is also available as an add-on with the Trip Protection Elite plan.

More budget-friendly economy plans don’t include pre-existing conditions waivers or CFAR upgrades.

» Learn more : Seven Corners travel insurance review: Is it worth the cost?

Travelex Insurance Services

• Top-tier plan doesn’t break the bank and provides more customization opportunities.
• Offers a plan specifically for domestic travel.
• Sells a post-departure medical coverage plan.
• Fewer customization opportunities on the Basic plan.
• Though perhaps a plus for domestic travelers, keep in mind the Travel America plan only covers domestic trips.

While Travelex Insurance Plans plans that cover pre-existing conditions may be more expensive than some of the options listed here, plans tend to be comprehensive. Plus there are plenty of add-ons available that may help build the perfect protection for you and your trip. You must purchase your policy within 15 days of your first travel booking and payment (three days for US-based travel).

Children accompanying you on your travels are included in the pricing of the Travel Select plan.

You have the option to double your medical coverage with a Medical Expense Coverage upgrade.

You can upgrade your plan to include an adventure sports package.

Not all policies include coverage for pre-existing conditions.

» Learn more : Travelex travel insurance: What to know

Before you start packing, here are some other tips for procuring travel insurance for those with cancer:

Check to see if you already have a credit card that offers trip insurance . While your pre-existing condition may not be covered via your card, you could potentially pair your card's existing coverage with a more basic/economy third-party plan that includes pre-existing conditions coverage.

Even if you don’t have the whole trip booked and paid for, make sure you purchase coverage in the amount of everything you’ve paid for so far within the purchasing window for pre-existing coverage. If you make more reservations later, you’ll have to update your policy coverage amount at that time, usually within a set amount of days. Read your policy info for time limits.

Choose the best policy for you based on not just the policy cost, but also what you need and what is covered.

If you have cancer, travel insurance can seem complicated. Indeed, it’s important to make sure the coverage you select will take care of you should you need it. As long as you understand the requirements of selecting a plan and what it does and doesn’t cover, you can still find a policy that works for you.

How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are some of the best travel credit cards of 2024 :

Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® Card

No annual fee: Bank of America® Travel Rewards credit card

Flat-rate travel rewards: Capital One Venture Rewards Credit Card

Bonus travel rewards and high-end perks: Chase Sapphire Reserve®

Luxury perks: The Platinum Card® from American Express

Business travelers: Ink Business Preferred® Credit Card

on Chase's website

1x-10x Earn 5x total points on flights and 10x total points on hotels and car rentals when you purchase travel through Chase Travel℠ immediately after the first $300 is spent on travel purchases annually. Earn 3x points on other travel and dining & 1 point per $1 spent on all other purchases.

75,000 Earn 75,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $1,125 toward travel when you redeem through Chase Travel℠.

1x-5x 5x on travel purchased through Chase Travel℠, 3x on dining, select streaming services and online groceries, 2x on all other travel purchases, 1x on all other purchases.

75,000 Earn 75,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's over $900 when you redeem through Chase Travel℠.

1x-2x Earn 2X points on Southwest® purchases. Earn 2X points on local transit and commuting, including rideshare. Earn 2X points on internet, cable, and phone services, and select streaming. Earn 1X points on all other purchases.

50,000 Earn 50,000 bonus points after spending $1,000 on purchases in the first 3 months from account opening.