Travel Bank
- Online at www.virginaustralia.com - Via the Virgin Australia Business Portal if you are a corporate customer, by choosing Travel Bank as your form of payment - Over the phone via the Guest Contact Centre.
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Learn about TravelBank updates and news
Get help with account management, app features, and settings
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Hey travel lover,
Manage your Virgin Red Rewards Card online
And take your account with you wherever you go
Not registered? Get started
Frequently Asked Questions
Have questions we have answers..
We’ve packed a whole lot of benefits into one cardt You could say we’ve overpacked, but you can never have enough pointst Go to https://virginredrewardscard.syf.com/benefits to explore all your benefits and rewards.
- Earn 3 Virgin Points for every $1 you spend with Virgin Atlantic, Virgin Hotels and Virgin Voyages.
- Earn 2 Virgin Points for every $1 you spend at grocery stores, on dining out, on select streaming services and when charging your EV
- Earn 1 Virgin Point for every $1 you spend on everything else, anywhere Mastercard is accepted
Spend $15,000 annually and earn a Personal Perk from Virgin Atlantic, Hotels or Voyages. Spend $30,000 and select one more!
Earn 25 Tier Points for spending $2,500 per month. Maximum 50 Tier Points per month.
Book two nights and get your third night free at a Virgin Hotel once a year.
2,500 Virgin Points when you add a loved one as an additional user (lucky them) ... up to 10,000 points.
5,000 Virgin Points every year upon card renewal.
You’re free to spend when you travel with no foreign transaction fees.
Virgin Points don’t expire. Keep your points on ice until you’re ready to spend them.
You can find your rewards at virginred.com or use the Virgin Red app to view your Virgin Points balance and choose your exclusive Personal Perks once earned.
† Subject to credit approval. The Virgin Red Rewards Mastercard is only available to Virgin Red members 18 or older who have an address in the 50 United States or D.C.
- REWARD POINTS: See Credit Rewards Terms for details. We do not evaluate whether merchants correctly identify and bill transactions; however, we do reserve the right to determine which transactions qualify. EV Charging Stations do not include merchants of Parking Lots, Parking Meters and Parking Garages.
- PERSONAL PERKS: See Credit Rewards Terms for details. Additional information and restrictions are available at https://virginredrewardscard.syf.com/benefitsdetails .
- TIER POINTS: See Credit Rewards Terms for details.
- VIRGIN HOTELS BENEFIT: See Credit Rewards Terms for details. Additional information and restrictions are available at https://virginredrewardscard.syf.com/benefitsdetails .
- ADDITIONAL CARDHOLDER BONUS: The primary cardholder will be liable for all purchases made on the account, including those made by an authorized user. See Credit Rewards Terms for details.
- RENEWAL BOOST: In each year that the Virgin Red Rewards Mastercard Account is renewed, the Primary Accountholder will earn a bonus of 5,000 points, which will post to your Rewards Program Account within 1-2 Statement Periods provided your Rewards Program Account is open.
- ANNUAL FEE and NO FOREIGN TRANSACTION FEE: New Accounts as of 07/16/2024: Variable Purchase APR 21.49%, 25.49% or 29.49%- Variable Bal Trans APR 21.49%, 25.49% or 29.49% and 5% Fee ($5 min). Variable Cash APR 31.49% and 5% Fee ($10 min). Variable Penalty APR 31.49%, 35.49% or 39.49%- Min Interest Charge $2. Annual Fee $99.
This card is issued by Synchrony Bank pursuant to a license by Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. The Contactless Indicator mark, consisting of four graduating arcs, is a trademark owned by and used with permission of EMVCo, LLC.
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- Flights to Sydney
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- Sydney to Melbourne
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- Sydney to Bali flights
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- Travel agents
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- Specific needs and assistance
- Flying with kids
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- Carry-on baggage
- Checked baggage
- Dangerous goods
- Baggage tracking
- Connecting flights
- Airport guides
- Transfer maps
- Cabin classes
- Onboard menu
- In-flight entertainment
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- About the program
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- Transfer credit card points
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Retrieve Travel Bank details
Set/reset your password.
Forgot your password or don't have one?
If you are both a Velocity and Travel Bank account holder and your accounts are linked, please select the Velocity Membership Account.
Travel Bank account
Velocity membership account.
View the Travel Bank Terms and Conditions for detailed information.
COMMENTS
Manage all your Virgin Australia travel credits in your Travel Bank account. Keep track of your credits in one place and automatically add new ones as you receive them.
Manage booking. Retrieve your Travel Bank details. Change or cancel. Upgrade options. Check-in. Redeem travel credits. Disruption information. Rapid rebook. Business Class flights.
Welcome to Virgin Australia Travel Bank. Travel Bank is an account that allows you to hold your travel credits with Virgin Australia in one place. Every time you receive a travel credit from Virgin Australia, your travel credits will be combined into one Travel Bank up to a total of AU$4,999 (excluding corporate benefit and reward travel ...
If you have received a Travel Bank for a cancelled Virgin Australia flight originally booked after 21 April 2020, you can redeem this for any Virgin Australia marketed flight across the airline’s network. This includes codeshares with a “VA” flight number that are operated by partner airlines.
You can check your travel bank balance by going to virginamerica.com/travelbank. It's an outdated interface but you can login using your email + elevate password. Hope this helps.
TravelBank help center. Find answers to frequently asked questions about the TravelBank product. For more in-depth information, visit our product documentation site.
Here’s how you redeem your Virgin Standard flight credits.³. Start a flight search on the Virgin Australia website. Tick the “I would like to use Travel Bank” box and input your Travel Bank username. Select one of the available fares. Input your personal information and add any flight extras.
What is the Virgin Australia Future Flight Credit? The Future Flight Credit (FFC) is given to customers with cancelled Virgin Australia bookings. The full amount of the unused credit is now in a Travel Bank and ready to use online. Bookings have to be made by 31 July 2022, with travel up to 30 June 2023.
You can find your rewards at virginred.com or use the Virgin Red app to view your Virgin Points balance and choose your exclusive Personal Perks once earned. How do I contact Synchrony about my card? You can reach us at 866-796-1562 or log in to your account at virginredrewardscard.syf.com .
Travel Bank account. Velocity Membership Account. View the Travel Bank Terms and Conditions for detailed information. Use Virgin Australia's online form to quickly retrieve and manage your Travel Bank details.