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CruCon Cruise Outlet

Review highlights.

“ For starters they often extra perks like onboard credit , free speciality meals, and/or gratuities. ” in 3 reviews

“ The refunds from the cruise line took the longest and were sent out in portions, but I did not have trouble with Crucon. ” in 10 reviews

Location & Hours

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81 Whittier Highway

Moultonborough, NH 03254

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• 1 star rating Not good
• 2 star rating Could’ve been better
• 3 star rating OK
• 4 star rating Good
• 5 star rating Great

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Overall rating

Their customer service is horrible. You leave a message for them to call back... They never do... You send them an email to call you... They never do .. they prefer emailing maybe so they don't get recorded...I really don't know, all I know is I won't be Booking with them again. Also they sent you the flight reservation AFTER it's too late to make any changes to the flight...

We have been loyal customers of CruCon for many years. We are frequent cruisers and have used them in the past numerous. The last few years it's almost impossible to get a call back. We recently have lost our ability to transfer a cruise to anyone else because we were waiting for a call back from them that never came. This is the final straw ... we will not be transferring any future cruises to them. My sister, who cruises numerous times a year also, has had the same experience. They will indeed be losing plenty of customers for their less than satisfactory customer service. We would not recommend them to anyone.

If I could leave zero stars I would. Their follow through and follow up are horrible. You can never talk to anyone. I have booked several cruises with them in the past, but as they have gotten bigger it is impossible to get ahold of anyone. I have called twice to book a cruise for myself and 6 other couples and was left on hold. After awhile a voice message came up and stated to leave a message. I left two in 3 days and no one called me back. They obviously don't care about their customers.

We had been dealing with Crucon and their rep Doug for several years. recently we put togther a group of 28 travelers who all booked through Doug. There was a Black Friday Sale and we asked them to look at our bookings to see if there were better fares. Worst mistake we ever made!!! Crucon is a minor league agency when it comes to Customer Service and follow up. they messsed up a number of folks going on our cruise and it wasn't until January 16th, 2024, three months later, that they finally sorted it all out. Doug himself did not even email or call us with an explanation and ignore numerous emails asking for his help. he simply said check with Customer Service for assistance. Asa, who claimed to be the CS Manager got involved and things just got worse. Avoid Crucon, they are not they agency they pretend to be.

Great option if you are experienced cruiser and take advantage of their specials. It appears to be the same prices as the cruise lines but will throw in OBC extra specialties And/or free gratuities. Be aware that they charge a fee for cancellations so be sure that you are certain about your booking.

First Time Cruise Riders. read entire review and think 2 times maybe even 3 times before choosing this company to travel with. I'm really sick to my stomach. It seriously makes me sick to know 3rd party Cruise lines are NOT TO BE TRUSTED, CRUCON CRUISE outlet TO BE EXACT. IF THIS IS YOUR 1ST CRUISE.... I PROMISE YOU PAY EARLIER SO 3RD PARTY OFFERS ARE NOT THE ONLY THING AVAILABLE.... Long story short I was there.... but never got on boat it was closed already. I booked a cruise 16th - 20th my birthday was the 17th. I made several attempts to call, and was directed to email them, with concerns and questions. Trying to get them to read emails or reply was like pulling teeth.... NO CUSTOMER SERVICE AT ALL . NEW CRUISE RIDERS there is NO WAY TO GET INFORMATION they take your payment with commission and Carnival won't answer questions if your reservation is threw 3rd party. Crucon responded to emails a week or so later it was just horrible. And you get 0 refund..... MAYBE TAX BACK IF YOUR LUCKY. And Put insurance on your Cruise. Hope this helps CRUCON IS NOT A HELPFUL TRAVEL CRUISE OUTLET... and I'll give details if it saves someones1st trip 6194947067 just don't waste your time.

Crucon used to be my go to agency for cruises. Super friendly and capable agents that were very helpful. When Covid hit, they struggled to meet the demands of customers and cancellations etc. But to this day, their customer service remains awful. No one ever ever answers a phone call. Emails, which is their preferred communication method, go unanswered or take weeks to get a simple acknowledgment that someone is even working on your booking. I've moved to another travel agency and while they are all working from home as well, they answer the phone when you call and return calls or emails. If my new agency has figured out how to work in this environment, why hasn't Crucon been able to??

Advertised prices get bumped up after you pay deposit. The person i worked with on the phone was definitely in my corner, but the company has so much legal jargon and weasel words in the agreement that they can pretty much do whatever they want after you book. AND, they get to keep some of your deposit after the unilateral raise the price! Save yourself some frustration and time on the phone, book directly with the cruise company or maybe use a local travel company you can visit in person.

I have used Crucon for over 10 years. They consistently give me the best available price. If I see a better price I give them a call and they give me the same discounts. The relationship I have with Laura is exceptional. When I was diagnosed with cancer less than 30 days before sailing they helped me with all the paperwork needed to get reimbursed. When I am looking for a cruise my first and only call is to Laura at Crucon.

I booked several cruises with Crucon and was pleased with the service. The, when COVID hit and I had 5 cruises booked through them, they were incredibly uncooperative. I asked for my money back and they suggested instead my taking cruise credits. I did not want credits so I again requested my money back and they told me the cruise line was not cooperating and would not return my money. I contacted my credit card company and in just a matter of a handful of days, the cruise line paid their portion of my money back to me. But Crucon, who takes a cut of each reservation, still refused to return my money. I will NEVER do business with them again and I recommend everyone stay clear of them.

54 other reviews that are not currently recommended

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