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With a presence in 44 countries, Allianz Global Assistance has been helping Canadians safely explore the world for over 30 years.
Our goal is to make your travel insurance experience simple from end to end, so you can focus on enjoying your next adventure.
Our Promise to You : All travel insurance plans offered by Allianz Global Assistance include a 10-day "Free Look" period.
Are you a Canadian resident travelling more than once a year? Our annual plan options might be a better fit for you. Select two or more trips to view our plan options.
Each traveller aged 65 and older is required to complete a medical screening to purchase a policy. To obtain a quote, please call us at 1-844-310-1578.
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With a presence in 44 countries, Allianz Global Assistance helps millions of travellers annually to travel safely and explore the world.
Minimum age for travellers is 15 days old. Maximum age is 49 years old.
Minimum age for travellers is 15 days old. Maximum age is 89 years old.
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Why buy travel insurance.
- If you have to cancel your trip for a covered reason , travel insurance may reimburse you for your prepaid, non-refundable trip costs. Without insurance, you may lose your vacation investment.
- If you experience a covered medical emergency abroad , travel insurance can help ensure you get the care you need and reimburse you for covered medical costs. Without insurance, any medical expenses outside of Canada will be your responsibility.
- If you have a covered travel delay , travel insurance may reimburse you for necessary, eligible expenses like hotels and meals. Without insurance, delays may be expensive.
- If you face an unexpected crisis , travel insurance gives you access to 24/7 Assistance Worldwide. Without insurance, you’re on your own.
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By Lisa Jackson
Best travel insurance in Canada
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You’ve packed your bags, mapped your itinerary, and set your “out of office” message – it’s vacation time! But what about travel insurance?
According to a 2024 study by Pacific Blue Cross , a British Columbia health benefits provider, 87% of Canadians recognize the risks of travelling without insurance, while 57% purchase a policy at least occasionally. However, younger generations remain rather hesitant about the need for this coverage when travelling abroad. Nearly half of Gen Z travellers (47%) who never purchase insurance say it is because they don't think anything anything bad will happen when vacationing. They also underestimate the actual cost of emergency medical care more than any other generational cohort.
As a professional travel writer, I find this rather alarming. Canadian health insurance is not valid outside Canada, and your provincial or territorial health plan may not cover all the costs even if you’re travelling domestically. If you suffer an accident or get sick abroad, unexpected medical bills can bankrupt you. It’s why the Canadian government advises all travellers to buy travel insurance, and I never leave the country without it. Whether you’re taking a two-week trip or a spending a year abroad, every one needs the best travel insurance offered to Canadians, regardless of age, health status, destination or length of vacation.
Best for thrill seekers: World Nomads
Designed for adrenaline lovers with wanderlust, World Nomads insures a long list of adventure sports, activities and volunteer or work experiences, as well as sporting equipment delay/loss/theft. You also get access to a 24/7 hotline that provides information that adventure travellers may need including weather reports and travel advisories, assistance locating the nearest trail and finding a gear shop.
The standard policy covers emergency medical expenses up to $5 million, emergency dental, trip cancellation/interruption/delay, baggage delays/theft/damage and more. The downside: You must be under 66 years of age to qualify.
Best for families: CAA Travel Insurance
A long-trusted Canadian institution, CAA travel Insurance offers flexible travel plans to suit every type of traveller and vacation, but its policies are particularly great for families. The stand-alone emergency medical policy of up to $5 million in health coverage is extremely comprehensive, even including medical repatriation, emergency dental and reimbursements for pet care and kennelling.
The Vacation Package Plan provides full cancellation/interruption insurance – ideal for prepaid, all-inclusive vacation packages – and family transportation and escort of children during emergencies. Anyone can buy CAA travel insurance but members get a 10% discount.
CAA’s emergency medical plans also now include coverage for COVID-19-related illnesses for vaccinated customers. Coverage is up to $2.5 million if partially vaccinated and up to $5 million if fully vaccinated.
Best for seniors and retirees: Blue Cross
Blue Cross has been around for more than 70 years, and 1 in 4 Canadians utilize its travel insurance. The company's emergency medical covers up to $5 million. It has special “snowbird” travel insurance packages designed for Canadians who head to warmer climates each year, making Blue Cross ideal for retirees.
Part of the package is the Flight Delay Service, a free perk that provides a range of benefits if including exclusive coupons for access to lounges or hotels (depending on the length of the delay). Pre-existing conditions are generally not covered.
Best for budget travellers: Travel CUTS Bon Voyage Insurance
Starting at only $1.36 a day, Travel CUTS Bon Voyage Insurance offers very affordable travel insurance packages. Yes, it’s geared toward students (e.g., you can swap your travel dates at no charge due to an exam schedule conflict), but anyone between 15 and 50 years of age can purchase a policy.
The standard package includes hospital and medical up to $1 million, dental care, air ambulance evacuation, flight accident, accidental death or dismemberment and trip interruption/cancellation insurance. Adventure and extreme sports are also covered.
Best for Canadians with pre-existing medical conditions: Manulife CoverMe
Manulife CoverMe offers highly comprehensive Canadian travel insurance packages and You access to the TravelAid mobile app, which provides directions to the nearest medical facility and local emergency telephone numbers.
However, the stand-out feature is arguably TravelEase – a special policy designed to cover fully disclosed medical conditions. For travellers with pre-existing conditions, it insures a bunch of expenses for health services and transportation. It provides up to $10 million in emergency medical benefits – a unicorn in the travel insurance world.
Best for emergency medical assistance: Medipac Travel Insurance
Medipac is one of the only travel insurance companies out there that is staffed by their own team of trained medical professionals, via its Medipac Assistance hotline. The company's medical professionals are your first point of contact in an emergency medical situation. This service is also helpful for dealing with foreign medical systems and helping prevent unnecessary expenses when dealing with a large deductible.
Medipac offers several competitive features for their travel insurance plans, including no age limits, a claim-free discount and a 90-day stability period for most pre-existing conditions. If your pre-existing medical condition isn’t covered by a standard Medipac insurance plan, the company also offers personalized, underwritten insurance policies to help you meet your needs.
Medipac provides coverage for up to $5 million USD, including COVID-19, in addition to its other benefits. Additionally, most new clients may be able to save 3-5% in their first year with the company's Claim-free Advantage discount.
Best for frequent travellers: Allianz Travel Insurance
Touted as a world leader in the Canadian travel insurance and assistance industry, Allianz Travel Insurance is a major provider of travel insurance, corporate assistance, and concierge services. It seeks to help its customers find solutions to various travel-related problems. Allianz Travel has partnered with many reputable companies, including travel agencies, airlines, resorts, websites, event ticket brokers, corporations, universities and credit card companies.
Allianz Travel Insurance is a great choice for anyone looking for travel insurance. Its single-trip plans are perfect for those leaving home and visiting another destination (or destinations) before going back home. Its parent company, Allianz Global Assistance, has five plans to choose from, all offering different levels of protection and coverage.
Allianz Travel Insurance’s annual/multi-trip plans are perfect for both personal and professional travelers who take multiple trips in a year. It offers four distinct options to choose from.
Will my provincial insurance be valid overseas?
No! If you get sick or injured overseas, the Canadian government will not cough up a dime to cover your medical costs. Here are the sobering facts:
- Canadian public health insurance is not valid outside of Canada.
- Foreign hospitals can be extremely expensive and may demand payment before treating you.
- The Canadian government will not pay a Canadian’s medical bills for an illness or accident suffered abroad. You’re on the hook for footing the bill!
Will my provincial insurance work in another province/territory?
Flash your valid provincial health card in another part of Canada and you’ll likely be covered for some of the same services insured by your home provincial plan. This is because the provinces and territories (except Quebec) signed an agreement whereby the host province foots the bill for any medically necessary health care services and gets reimbursed by the home province later.
However, that doesn’t mean you’re completely out of the woods. Depending on your destination, a slew of other services may not be covered such as an ambulance, hospital transfer, prescription drugs, transportation back to your home province and procedures not currently approved by your home plan.
Additionally, since Quebec wasn’t a signatory to the interprovincial billing agreement, you’ll likely be charged for any medical bills incurred there. For this reason, it’s recommended that you buy extra travel insurance (or verify your credit card’s travel insurance coverage ) to cover any uninsured health care services that may crop up during your trip.
What does the best travel insurance in Canada cover?
Every travel insurance policy is different and what’s covered depends on how much you’re willing to pay for coverage. Typical medical services that you can expect to be covered include:
- Emergency hospital and medical costs
- Ambulance and air ambulance costs
- Outpatient services
- Physician and laboratory costs
- Prescription drugs
- Direct payment to the hospitals and doctors caring for you
- Assistance with bringing a family member to your bedside
- Air ambulance or commercial repatriation home
- Return of your vehicle if you are ill and have to come home
Additional benefits may include:
- Trip cancellation for non-refundable monetary losses
- Trip interruption
- Baggage loss, rental car damage, out-of-pocket expenses
- Accidental death and dismemberment
How much coverage do I need?
Securing a policy with a $1 million as a maximum payable is a safe bet. But don’t just look at the numbers when choosing a policy – read the fine print. Every insurer has a list of situations in which coverage is not provided, otherwise known as “exclusions.” Check whether your provider includes coverage or has provisions for the following:
- Pre-existing medical conditions: According to the International Association for Medical Assistance to Travelers, a pre-existing condition is “something that happened (or started to happen) before you were insured.” Some policies may cover claims relating to pre-existing conditions that are “stable and controlled,” but read the definitions carefully. If you don’t declare a condition, the entire policy could be invalidated!
- Medical evacuation: Ensure the policy covers medical evacuation to the nearest hospital and/or to Canada, as well as the costs of a medical escort to accompany you to your final destination.
- Repatriation in case of death: On the grim side, ensure that your plan covers the preparation and return of your remains to Canada.
- Adventurous Activities: If you plan on engaging in “high-risk” activities on your trip, you may need to shell out extra money for a more comprehensive plan. Many policies don’t cover “risky” activities, such as skiing or snowboarding “out of bounds,” skydiving, scuba diving, white-water rafting, mountaineering or participation in any rodeo activity. To cover your bases, ask questions and get specifics before purchasing a policy.
You may have to pay more to have these things included, but a few extra bucks may be worth it for peace of mind.
Should I buy “a la carte” travel insurance or get a travel credit card with free insurance?
A credit card with travel insurance is always a good thing to carry in your wallet. The best travel credit cards in Canada usually cover everything from emergency medical costs to trip cancellation/interruption to flight delay to rental car insurance, which could save you a wad of cash.
The Scotiabank Gold American Express® Card has saved my butt a few times, and I’ve filed several travel-related claims through my card. I cancelled my trip to Portugal a few years ago due to a death in the family, and I got a full refund on my hotel deposit and flights for myself, my husband and my baby. It totally justified the $120 annual fee.
That being said, don’t rely on your credit card to take care of all your travel insurance needs. It usually includes a basic policy, meaning it offers low (or no!) travel medical insurance as part of the package. Like any travel insurance company policy, you’ve really got to read the fine print and understand the conditions of your policy to avoid sticky situations.
For instance, the Scotiabank Gold American Express ® Card requires a cardholder to have charged at least 75% of trip expenses to make a trip cancellation/interruption insurance claim. So if you book an all-inclusive vacation for $5,000 and then cancel due to illness, at least $3,750 must have been charged onto your AMEX to qualify for a claim. If you didn’t do that, you’re out of luck.
Conditions Apply. Visit here for the Scotiabank Gold American Express® Card to learn more. *See Card Provider's website and Card Application for complete card details, terms and current offers. Reasonable efforts are made to maintain accuracy of information.
Can I still purchase insurance if i’ve already started my vacation?
The short answer: most insurance providers won’t cover you after your departure date. However, a handful of insurers (such as World Nomads) will allow you to purchase a policy while already overseas. Just know that it can come with sky-high costs and/or conditions: World Nomads has a 48-hour waiting period before coverage kicks in. The bottom line? It’s always best to buy travel insurance before leaving the country.
Can I get travel insurance for part of a trip?
Some plans offer insurance coverage options that will allow you to customize your coverage, but you’ll have to research to find one that works for your unique circumstances. Alternatively, you could take out an insurance policy for each destination and/or segment of your trip.
For instance, you could get a World Nomads policy for the two weeks you’re scuba diving in Australia, followed by a basic Travel CUTS Bon Voyage insurance to cover a month-long trip to Europe. However, when you buy Canadian travel insurance, you must select a trip start and end date – meaning you must know the exact dates for travelling to those places.
Should I carry a printout of my policy with me at all times?
I recommend carrying the travel insurance card in your wallet and locking it up in the hotel safe with other important travel documents like your passport. But don’t rely totally on paper: Wallets get lost or stolen, luggage can be delayed or M.I.A. and papers are easy to misplace when you’re on the road. My advice is to send a copy of the policy to your email and save it on your iCloud or another storage system that can be accessed anywhere, anytime.
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Lisa Jackson is a freelance personal finance and travel journalist, editor, and blogger who contributes to various online and print media outlets in Canada and abroad, including The Globe & Mail, Toronto Star, Islands Magazine, Fodors, BRIDES, Huffington Post Canada, CAA Magazine, The Food Network, West Jet Magazine, NUVO Magazine, and many others. When she's not writing from her home office, she's busy globe-trotting to new destinations in search of her next story.
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Do You Really Need Travel Insurance?
How do travel and medical travel insurance work, what factors affect travel insurance rates.
Like other types of insurance, rates will vary by provider and the type of coverage you need. Some factors that play a role in your travel insurance rate are:
- Where you are traveling to
- The kinds of activities you will be doing
- How many people are traveling with you
- How many past claims you have filed, if any
- Your desired coverage
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Out-of-province emergency medical expenses are not generally covered by your provincial medical plan and these expenses can be financially overwhelming.
For millions of Canadians, comprehensive emergency travel coverage offered by Blue Cross has become an essential part of their holiday plans.
As a recognized symbol of health care globally, being trusted, professional and familiar is what you need in your coverage provider when travelling out of province.
Travel Worry Free
Let Blue Cross travel coverage take care of any unexpected medical emergency costs so you can make the most of your trip.
Whether you travel frequently during the year, take regular sun destination trips or do only occasional short trips, there is a plan that’s right for you.
Blue Cross is a member of a trusted global network, including the American Blue Cross & Blue Shield Association and the International Federation of Health Funds.
Canadians are optimistic about travel in 2024
The cost of travel is on the rise, but that isn’t stopping most Canadians from planning a vacation.
A ccording to a new study from Blue Cross , Canadians spent an average of $4,200 on their last vacation, and 94 per cent feel the cost of travelling is increasing .
H owever , the 2024 Blue Cross Travel Study also reveals that more Canadians are feeling optimistic about travel and are planning more trips this year.
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We understand making the right choice for your benefits and coverage is important.
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Please click below to be redirected to your local Blue Cross for more specifics, including local contact information.
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Travel Insurance Advice by Trip Type
Choose from the topics below for some quick advice on the type of coverage that may be right for you:
Travel Insurance FAQs
Have a question about travel insurance? Get the answers you need here.
For questions about travel and COVID-19, please visit the COVID-19 page.
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Our goal is to make affordable travel insurance coverage available to as many Canadians as possible. In general, any Canadian resident can purchase some form of coverage with us. Factors such as where you are travelling, your health and the length of your trip may affect the specific coverage(s) available to you.
Note : Non-residents travelling to Canada, immigrants to Canada or foreign students studying in Canada may be eligible to purchase one of our Visitors to Canada Plans.
Generally speaking, no. While your age can affect your eligibility for certain coverages, we have packages and plans that cover all age groups. If you are age 65 or older, we may ask you to answer a few questions about your health to make sure you have the most appropriate coverage.
Yes, you may purchase a policy for your parents. Simply call us at 1-866-896-8172 , buy online , or visit an RBC Insurance Store . Depending on their age, they may be required to complete health questions in order to obtain coverage. If this is not a requirement, please keep in mind that all terms and conditions apply to your parents, therefore we recommend that you review the insurance with them prior to purchase.
Possibly. Depending on your age, medical condition and, if applicable, your answers to our health questions, pre-existing medical conditions are covered if they are stable for a certain time period (as specified in your policy) before your policy's effective date.
Note: Please refer to the policy document for complete coverage details regarding pre-existing conditions.
Your answers to the health questions (if applicable) will be used to help determine the benefits you are eligible to receive under your insurance policy.
When answering the health questions:
- Take your time. The questions may take up to 10 minutes to complete.
- You (the applicant) should complete and sign the Medical Questionnaire. (If you have someone else complete the Medical Questionnaire on your behalf, it is still your responsibility to make sure the answers to the questions are correct.)
- Read and answer each question carefully and accurately. Review your answers to confirm they are correct. Incorrect answers may lead to your coverage being voided or your claim denied.
- Have your prescriptions or a description of your medications nearby for reference.
- If you are unsure about any questions regarding your medical condition or medications, please speak to your physician.
If necessary, a family member or close friend can complete the questions on your behalf. Please keep in mind, however, that it is still your responsibility to sign the form and make sure the answers are correct.
Yes, it is recommended that you buy coverage for your spouse as well.
This answer depends largely on your child's age.
- If your child is under 2 years old and you are purchasing the Deluxe Package or a TravelCare ® Package, then your child receives emergency medical coverage at no extra cost.
- If your child is 2 or older , you'll need to purchase emergency medical coverage for him or her.
- No matter how old your child is , if you've purchased an airline ticket or made a separate trip deposit for him or her, consider buying a travel insurance package or trip cancellation and interruption insurance .
The right coverage for your trip depends on several factors, including (but not limited to) where you're travelling to, how long you’ll be gone, the kind of transportation you'll be using and, in some instances, your overall health. View all of our travel insurance products now.
An accident, illness or medical emergency can happen anywhere, anytime. If you need medical care or treatment in another country, your government health plan may cover only a portion of the costs. Travel insurance starts where these plans leave off.
Plus, with our emergency medical coverage, you have access to the multilingual representatives of Allianz Global Assistance.
Yes, if you are travelling outside your home province or territory. There are several reasons why it's important to get travel medical insurance when you're travelling within Canada. One reason is that accidents can happen anywhere. Another is that government health insurance plans do have limits on reimbursement of emergency medical expenses incurred while you are in another province. For example, the ambulance, emergency dental treatment and prescription drugs might not be covered by some government health insurance plans.
You may extend your coverage if you extend your trip, subject to certain conditions of your policy.
If you've purchased a single trip plan, the following conditions apply:
- If you have not had a medical condition during your trip or while covered under your policy, you can request an extension by contacting us at 1-866-896-8172 before your original policy’s expiry date.
- If you have had a medical condition during your trip and while covered under your policy, you must request the extension by contacting Allianz Global Assistance before the expiry date of your original policy. Your extension is subject to the approval of Allianz Global Assistance.
- You must pay the required additional premium before your original policy’s expiry date.
- If we are unable to extend your particular policy's coverage due to the trip duration limits of your policy, you may be able to purchase a new policy from us.
If you've purchased a multi-trip annual plan, the following conditions apply:
You may purchase a top-up policy for the additional number of days beyond the duration covered by your multi-trip annual plan as follows:
- Before your effective date, you may contact us at 1-866-896-8172 to purchase top-up coverage.
- After your effective date and if you have not had a medical condition during your trip, you must contact us at 1-866-896-8172 before your original policy’s expiry date to purchase top-up coverage.
- After your effective date and if you have had a medical condition during your trip, you must contact Allianz Global Assistance before your original policy’s expiry date to request approval for and to purchase top-up coverage.
- The terms, conditions and exclusions of the new top-up policy apply to you.
- You must pay the required top-up premium on or before the effective date of the top-up period.
If you do NOT top-up your coverage for a trip, you will not be covered for any claims you make outside the period of insurance for that trip. If the top-up policy you are purchasing requires you to complete health questions, you must complete the health questions.
Please see the policy documents for complete coverage details regarding trip extensions.
It may, but not always. We recommend that you carefully review the travel insurance coverage provided by your credit card, as well as any special conditions or stipulations.
Do you have an RBC Royal Bank ® credit card?
To review the travel insurance coverage that comes with your RBC Royal Bank credit card, visit: www.rbcroyalbank.com/cards/documentation/index.html and click the "Insurance Certificate" link for your card.
We recommend that you carefully review your government health plan coverage. Government plans may not cover all emergency medical expenses once you leave your home province/territory and typically cover only a limited portion once you leave the country. In fact, the Canadian Government (Foreign Affairs, Trade and Development Canada) urges Canadians to purchase supplemental health insurance when leaving the country. They say:
Do not rely on your provincial or territorial health plan to cover costs if you get sick or are injured while abroad. Out-of-country health care can be costly, and your health plan may not cover any medical expenses abroad. It is your responsibility to seek information from your provincial or territorial health authority and to obtain supplementary travel insurance and understand the terms of your policy. 2
Plus, government health insurance plans don't guarantee coverage for special care (air ambulance or emergency dental services, for instance).
Unlike government health insurance plans, our insurance offers you:
- Unlimited coverage for eligible medical expenses 1
- Up-front payment of eligible medical expenses whenever possible
- 24-hour, multilingual emergency medical assistance—one toll-free phone call puts you in touch with a multilingual professional who will refer you to a local doctor or facility in order for you to receive the care you need
Government health insurance plans also don't provide coverage for situations such as lost, damaged or delayed baggage or trip cancellation and interruption. Our travel insurance can provide these coverages and more.
Yes, you do need travel insurance to protect yourself against the unexpected, even if you are going to the United States for a few days. An illness or accident can happen at any time, whether you're on the road for a few days, or a few months. And remember, the cost of health care is very expensive in the United States and very little of this cost would be covered by your government health insurance plan, credit card or company benefits plan. For a short trip, the cost of travel insurance is minimal, and it gives you the protection you need.
If you purchase trip cancellation and interruption insurance, it will help pay for your expenses to return home in the event of a covered emergency. There are a number of circumstances that qualify as an emergency (for example, the death or serious illness of a family member). The cost of cancelling a trip prior to departure can be very expensive, as most trips are non-refundable and/or non-transferable, especially if you have to cancel just before leaving on your trip. Having to return early from a trip can also be very expensive. Either way, trip cancellation and interruption insurance is very important to protect your travel investment.
You must purchase coverage before departing on your trip. You may benefit from purchasing coverage as soon as you make your initial trip deposit, especially if you are purchasing trip cancellation and interruption insurance —either as stand-alone coverage or as part of one of our insurance packages .
If you were to book your trip 6 months in advance, consider the unexpected situations that could occur in that time.
If you purchase travel insurance from RBC Insurance, we will pay the eligible bills directly to the hospital or physician whenever possible.
There are a number of sports that are not covered during your trip. For more details, see the Exclusions section of the individual policy document.
You may purchase a top-up policy for the extra number of days beyond the duration covered by your multi-trip annual plan. Here are the conditions:
- After your effective date and if you have had a medical condition during your trip, you must contact Allianz Global Assistance before your original policy’s expiry date to request approval for and purchase top-up coverage.
Please see the policy document for complete coverage details regarding top-up coverage.
If you purchase one of our travel medical insurance plans—either Classic Medical or TravelCare ® Medical—you can, subject to certain conditions:
- If you are travelling for more than 183 days, you may purchase single trip coverage for up to 365 days provided that you are covered under your government health plan for the full duration of your trip.
- If you are 40-74 years of age , you must also answer a few health questions, which will determine whether you are eligible to purchase coverage for trips beyond 183 days.
Yes, if you are travelling with your spouse/partner and children or other family members, you could save money with our family plan pricing.
The cost of a trip can be a significant financial investment. A lot can also happen in the time between booking your trip and departing—if a medical emergency or other unexpected event prevents you from going on your trip, you could potentially lose some (or possibly all) of the money you paid.
With trip cancellation and interruption insurance, you're protected when certain situations prevent you from travelling as planned. Examples include:
- You can't travel due to an illness, job loss or immediate family member's medical emergency
- You need to return home earlier than scheduled because of a family emergency or medical condition
Note : We strongly recommend that you purchase trip cancellation and interruption insurance at the time you pay your initial travel deposit. Please see the policy document for complete coverage details, including terms and conditions.
Yes! Tell them about our Visitors to Canada Plans , which offer affordable emergency medical protection to visitors, immigrants, foreign students and Canadians without government health plan coverage.
We strongly recommend you do. Your insurance policy is a valuable source of information and contains provisions that may limit or exclude coverage. Please read it before you go, keep it in a safe place and carry it with you when you travel.
RBC Insurance has appointed AZGA Service Canada Inc. (operating as “Allianz Global Assistance”) as the provider of all assistance and claims.
Whether you have a new claim or questions about an existing claim, representatives will work with you to make things as easy as possible. Visit the Travel Insurance Claims page for more details about how to submit a claim.
It's our goal to settle every claim as quickly as possible. While every claim is different, there are things you can do to speed things up:
- If you require emergency care on your trip , call our emergency contact number immediately, or at the earliest possible opportunity (someone else can call if you're unable to). If you do not, your coverage may be limited and your benefits could be reduced.
- If you need to cancel your trip prior to departing , call your travel agency, airline, tour company or the carrier immediately to cancel your trip no later than one business day after the cause of cancellation. Call Allianz Global Assistance the same day.
- For all claims , carefully read the instructions for submitting your claim. Make sure you fully complete any required claims forms and submit all required documentation at your earliest possible convenience. For example, you may need to provide information on your past health history if you are submitting an emergency medical claim or a trip cancellation claim due to a medical condition.
The documentation you need to provide will depend on the type of claim, the type of plan you purchased and the province/territory in which you live. Visit the Travel Insurance Claims page for more details about how to submit a claim.
No matter where in the world you are, we’ll be here for you. If you have an emergency, you can call Allianz Global Assistance toll-free 24 hours a day, 7 days a week at 1-855-947-1581 from the U.S. and Canada or (905) 816-2561 collect from anywhere in the world . Or as an alternative, you can email Allianz Global Assistance at: [email protected] . Disclaimer 3
The multilingual representatives of Allianz Global Assistance are ready 24 hours a day, seven days a week when you have a medical emergency. You can rely on them to refer you or (when medically appropriate) transfer you to one of the accredited medical service providers within the Allianz Global Assistance network, so you can receive the care you need as quickly as possible.
Because the representatives are multilingual and have 24-hour access to real-time translation services, they can provide the help you need in your own language—and also have someone to communicate on your behalf with medical personnel who may speak a different language.
Whenever possible, Allianz Global Assistance will also request for the medical service provider within the network to bill the covered medical expenses directly to us instead of you—reducing stress and hassle.
Yes, as soon as medically possible. There are several reasons to call the emergency contact number first:
The multilingual representatives of Allianz Global Assistance are experienced experts in coordinating emergency care for travellers in foreign lands.
They're available 24 hours a day, seven days a week.
If you don't call Allianz Global Assistance first, your benefits may be reduced and your coverage may be limited. As stated in your policy, if you do not contact Allianz Global Assistance at the time of your medical emergency or you choose to receive treatment from a medical service provider outside the Allianz Global Assistance network, you will be responsible for 30% of your medical expenses covered under your insurance and in excess of your medical expenses paid by your government health plan.
You can call Allianz Global Assistance toll-free 24 hours a day, 7 days a week at 1-855-947-1581 from the U.S. and Canada or (905) 816-2561 collect from anywhere in the world.
Of course, obtaining urgent care in an emergency is your #1 priority—and our representatives are here to help at our toll-free emergency contact number. However, if your medical condition Opens in new window prevents you from calling before seeking emergency treatment, then you must call as soon as medically possible.
Someone else (a family member, friend, hospital or physician's office staff, etc.) may call on your behalf–so it's a very good idea to carry your RBC Insurance travel insurance wallet card with you at all times.
They may call Allianz Global Assistance toll-free 24 hours a day, 7 days a week at 1-855-947-1581 from the U.S. and Canada or (905) 816-2561 collect from anywhere in the world.
Or as an alternative, they can email3 Allianz Global Assistance at: [email protected] .
We will pay your eligible medical bills directly to the medical provider or hospital for you whenever possible.
Travel together. Save together.
Travelling with a group of 10 or more? Save with a group discount and enjoy all the benefits of RBC ® Travel Insurance.
Reasons to Love RBC Travel Insurance
Coverage available for all ages.
If you are travelling with your spouse/partner and children or other family members, you could save money with our family plan pricing.
Simplified Medical Questionnaire
Age 65 or over? Buying travel insurance is faster than ever – no long, complicated medical questionnaires.
Variety of Coverages
Whether you’re going on an overseas adventure, or a quick jaunt to another province or state for the weekend, a variety of packages and plans are available to cover your travels.
24/7 Worldwide Emergency Medical Assistance
Experienced staff at the 24/7 assistance centre will provide:
- Caring, multilingual support
- Help finding local medical care
- Access to emergency air ambulances
- Access to expert medical professionals who will monitor your care
- Help with transportation to the nearest medical facility
For emergency medical and travel assistance
- See Emergency Contact Details
For questions about travel insurance or claims
- Speak to a Travel Advisor at 1-866-896-8172
- Get a Quote
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