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Reviews 4.7.

4,481 total

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First time booking with Broadway…

First time I've booked through Broadway Travel and first time booking a cruise. My travel advisor called Chloe was amazing!! She went through everything thoroughly, especially knowing I had never booked a cruise before, I didn't feel rushed or pressured to make a decision. I left the conversation feeling excited and now I can't wait. Thank you to Chloe for your excellent customer service.

Date of experience : 13 June 2024

Booking was stressful!!

I was very disappointed with the time it took to complete booking. Despite all my detail being correct!!. I was informed that the credit card I was using did not match my address, it’s the card I always use and in fact have used it with broadway travel before. Iantha smith who was dealing with my booking had to discuss everything with her manager who was finishing early that day and was not available until later the next day. So completing the booking was stressful!!

Date of experience : 07 June 2024

Professional and quick to reply

I seen a few hotels advertised on Facebook. Was a little worried as never heard of the company. After speaking to Ian and confirming they are ATOL protected, I booked a river nile cruise. There was alot of phone calls and emails as I was planing this trip to suit my personal needs. Ian was very professional and quick to reply.

Date of experience : 05 June 2024

Great price and great service

Niki was very helpful at Broadway Travel and she managed our whole booking over the phone. Broadway Travel came in £400 cheaper than TUI, Jet2 etc. We were even able to upgrade to the Royal Level adults only section!

Date of experience : 11 June 2024

Reply from Broadway Travel

This is amazing to hear Kevin. Our aim is to provide the best service possible at the lowest possible price so to hear that we have exceeded your expectations is amazing! Have a wonderful holiday - Many thanks - Team Broadway Travel

Helpful personnel service given

Alan was very patient with me. I needed help to access other flight times that were not on Broadway Travel website. He helped with deciding which hotel would be best. He also talked me through booking our flight seats.

Date of experience : 12 June 2024

Hi Jean and we are thrilled to learn how pleased you were with Alan's service. We do strive to deliver the best service at all times and to know how much of an impact it had on your booking, means a lot to us. We will of course ensure that Alan sees your lovely comments too! Please remember that we are here to help if you have any further queries and we all hope you have a wonderful holiday - Team Broadway Travel

A first class online travel company …

Have been using Broadway Travel for a number of years and they are so helpful, checking various options and airports to find the best deal. This time was no different, ringing me back to ensure everything was ok.

Date of experience : 30 May 2024

Fabulous to see you back again Andrew! We really appreciate your repeat custom and your lovely review! We hope you have a wonderful holiday and look forward to seeing you again very soon - Team Broadway Travel

We saw an offer on the Broadway travel site, holiday to Rhodes with free upgrade to all inclusive and sea view. I was going to book online but couldn't find daytime flights so I rang and they managed to find flights to suit. The cost was a few hundred pounds less than competitors. Everything ran very smoothly, flights, transfers and hotel upgrades. Would highly recommend and use again for next holiday.

Date of experience : 11 May 2024

Wow, Paul this is amazing! we are so pleased you managed to take advantage of our incredible Rhodes deal, you will have a fabulous time. Thank you so much for booking with us - Team Broadway Travel

I have booked 4 or 5 holidays with Broadway travel and have found them to be fantastic. The level of customer service is very good and the ladies I have spoken with are very knowledgeable and friendly. I would highly recommend Broadway travel.

Date of experience : 03 June 2024

Hi Janet and its great to see you back again! We really appreciate your repeat custom and your recommendation. We do strive to deliver the best service at all times and its amazing that you agree! We hope you have another fabulous holiday - Team Broadway Travel

Even though I asked for a specific…

Even though I asked for a specific return flight which was confirmed both within a quotation and verbally to me three times during booking the holiday on the phone, the booking confirmation came through with a totally different flight on. Now I have to wait 72 hours for a recording of the booking to be reviewed.………… Update 11.06.24 issue resolved in a timely, courteous and professional manner……..can’t ask for anymore😊!

Good Morning Andrew, thank you for accepting my calls over the last 2 days, I really appreciate it. I would also like to thank you for your contact and drawing attention to this situation, this has allowed us to rectify the issue and hopefully restore faith in us. As advised over the phone, all your new and up to date documents have now been sent over via email, to show the correct return flight is selected. please don't hesitate to reach back out to us should you need any support at all going forward. Let me thank you for booking with us in the first instance and for your graciousness - Team Broadway Travel

Just like to say how grateful I was to…

Just like to say how grateful I was to have a lovley member of your team resolve my problems I had she was amazing thanks again Olivia for your help now looking forward to my holiday

Pat - WOW what a review for Alivia! We also think she is amazing and your words have made her day! Please do not hesitate to contact us again if you have any queries and happy holiday countdown! Many thanks - Team Broadway Travel

Very good record…

This is my third time using Broadway Travel to book a holiday in Madeira. On all of occasions it has proved seamless. Also, it is good to note that Broadway Travel provides prices that compare very favourably with competitors and, indeed, comes out about half the price of the hotel’s own website.

Date of experience : 29 May 2024

Barry its great to see you again, we are very thankful for not only this 5* review, but for your loyalty and repeat custom. - Team Broadway Travel

Fantastic Experience

Fantastic experience dealing with Chloe who went above and beyond to secure a better and way more competitive deal than other travel providers. Chloe was very pleasant and knowledgeable about cruises and able to advise. I cannot recommend the team highly enough. I received prompt emails with lots of information. I will definitely be booking through broadway travel again.

Kate this is amazing, Thank you so much for taking the time to leave a 5* review and such kind words for Chloe, she is absolutely thrilled with your feedback, we hope to see you again soon - Team Broadway Travel

Helpful and straightforward

Wavell was super helpful and knowledgeable. Very polite and made my booking really straightforward. All documents arrived promptly and correctly. I would certainly recommend Broadway Travel.

Date of experience : 10 June 2024

Morning Julie and thank you for taking the time to leave your 5* review and fabulous feedback for Wavell. We will ensure Wavell sees your kind words! We are here to help if you have any further queries and happy holiday countdown - Team Broadway Travel

Cheapest travel agent by a country…

Cheapest travel agent by a country mile. £800 cheaper than Jet 2 holiday this year and £700 cheaper for nexts years

Pamela we are delighted that we were able to book your holiday at such a fantastic price! We all hope you have a wonderful holiday and happy holiday countdown! Many thanks, Team Broadway Travel

Great service and best price

We were looking at booking our first cruise holiday. Contacted several tour operators for quotes and advice. They were all very helpful but Chloe, from Broadway Travel, stood out head and shoulders above them and apart from providing the lowest cost she also made the experience fun and stress free.

WOW Poppy, this is fantastic to hear. We agree that our Cruise girls are leaps and bounds above the competitors and Chloe will be thrilled that you found her service so amazing. We will ensure Chloe and her manager see your very kind words. We all hope you have a wonderful time onboard and thank you for choosing Broadway Travel

Booked a holiday

Booked a holiday, next day get asked for a time to ring as there was a problem with flights , they rang after the time I’d given and told me the flights from Birmingham weren’t available but I could fly from Manchester for a considerable extra cost . I said as I was at work and it was after the time I’d given cancel the holiday . It has now taken another few days and them saying it’s another £340 to cancel the holiday .shocking , avoid Broadway travel

Good Morning Mr Robinson. Thank you for taking the time to leave your feedback, and despite the content, we welcome the opportunity to address the issues raised. As you are aware, your holiday was booked online on 29 May at 22:50. Regretfully, due to an IT issue with the airline, the flight element was not confirmed. When we reopened the following morning, we tried numerous times to contact you to advise of the issue and find a solution. However, you requested a call back the following day between 12.30-13.30. Our agent called you at 13:33, 3 minutes later than requested, due to dealing with another customer. We advised of the issue and offered alternative flights and advised the cost involved. We appreciate that this situation was far from ideal, however we were trying to offer solutions to save your holiday, however you advised that we had called late and stated you would email and ended the call. Our management team managed to speak to the airline who resolved their IT issue and managed to get you booked on the original flights, as you personally booked online. We called you 3 times on 31 May at 16:41, 16:53 and 17:32 to advise of this. A voicemail was left on the last attempt to confirm that we had managed to get you on the Birmingham flights, and discounted your holiday, and confirmation was emailed to you at 17:38. Therefore, we are unsure why you have requested to cancel the holiday, as it is as you booked. However, if you do wish to continue with the cancellation request, then cancellation charges will apply as per our Terms & Conditions, which contrary to your claims, are fully legal and compliant. We have tried to contact you again this morning to discuss your concerns, however have been unable to reach you. We trust the above fully explains our position and of course we are happy to discuss this further verbally when you are free - Broadway Travel

Excellent service and 100% genuine

Was slightly nervous about using a company I found on Facebook but Kirsty talked me through everything I needed to know and put me at ease immediately. I was able to book a cruise with ease and see confirmation of my booking on the cruise website straight away. Would highly recommend and will definitely use again in the future! Thanks Kirsty.

Date of experience : 04 June 2024

Hi Paul and we are so grateful that you gave us a chance. Being over 75 years old, we are definitely experts in our field and we are delighted that you found Kirsty's service to be amazing! We will of course ensure Kirsty and her team see your very kind words. We all hope you have a wonderful time onboard and thank you for choosing Broadway Travel

Great offers and great staff!

We've used Broadway travel quite a few times over the years and always had a really good experience from start to finish. It's good to be able to have someone to phone as well with queries.

Date of experience : 08 June 2024

Dawn, its great to see you again! thank you so much for coming back to us and for another 5* review and wonderful comments. We really appreciate it - Team Broadway travel

Professional

Chloe was very helpful, patient and professional in helping us from planning our cruise to booking our cruise.

Rachael this is wonderful to hear! We will ensure Chloe sees your fabulous feedback. Please remember that we are here to help if you have any further queries and we all hope you have a fabulous time onboard. Many thanks - Team Broadway Travel

Telephone booking

Booked our holiday by telephone with Anna, your representative. She was excellent and very professional, dealing with our many questions and requests very efficiently. We are very pleased with Anna and consider her an asset to Broadway Travel.

Date of experience : 06 June 2024

Edward, we agree, Anna is absolutely an asset! We are thrilled that you found her service great and will ensure she sees your very kind words. Please remember that we are here to help if you have any queries and we all hope you have a wonderful holiday - Team Broadway Travel