* Required items are labeled with a red asterisk.
DOD/Military Official Travel
Civilian Government Agency Travel
Itinerary/Invoice Request
Family and Friends Graduation Program
serving the world's most important customer
Making Travel Easier for Government & Military clients
For over 70 years, CWTSatoTravel has served as the nation’s leading provider of travel management fulfillment services to federal government and military travelers. We issue more than 6.5 million transactions annually to U.S. military and government travelers and handle nearly $3 billion in annual sales.
Our 700+ experienced travel counselors service at almost 190 locations worldwide have expert experience in helping military and government travelers navigate through a complex and ever-changing travel landscape, including new challenges during the COVID-19 pandemic. And we do all this while ensuring travelers are compliant with their agency’s policies and procedures and also meet their specific mission requirements.
As a division of CWT, we have access to resources and new technology that help our customers travel more efficiently and economically.
Stress Free Travel Experience
Our team works with your agency to achieve your goals while staying compliant with your travel policies and sticking to your travel budget. We provide workable solutions for your travelers from pre-trip planning to submitting expense reports when they return home. Our goal is to make your travel experience as smooth as possible, whether it’s for work or pleasure.
We can arrange travel by pretty much every mode of transportation, from flights, lodging and car rental to unusual needs like dog sleds, pack mules or camels. We handle group travel that may require special arrangements or need different accommodations for their trip .
Our meeting planning and conference services cover your entire event, including booking the venue providing setup of audio visual equipment, catering, and more. Whatever your meeting requires, we’ll make sure it’s ready to go when you start.
Innovative Technology
We use the latest technologies to serve your travel needs as efficiently as possible. A long history in the travel industry gives our company insight into the current travel trends and best practices. It is also our job to stay informed on the latest government travel policies and help your agency’s travelers adapt to any changes that occur.
We are proud to serve you, our U.S. military and government clients, and to offer you the best travel management services available.
Process to Obtain Airline Refunds
The unprecedented increase in flight cancellations resulting from the COVID-19 pandemic has seen many airlines taking actions to protect themselves by introducing alternative refunding processes and solutions. Acting as the Travel Management Company (TMC) and intermediary between our agency travelers and the airlines, CWTSatoTravel is working hard to process refunds on behalf of our customers, in accordance with respective airline policies.
Travelers can check airlines waiver policies on the CWT website for a full list of consolidated refund policies .
The new refund processes have unfortunately introduced delays in the issuance of ticket refunds – the speed of which are in the hands of the individual airlines. As your TMC, we advise our travelers to continue to notify your agency’s CWTSatoTravel office of any unused travel and request refunds via the normal process. Please do not dispute the charge on the card used to purchase your flight to avoid additional delays in receiving your refund .
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For travel or duplicate invoice requests, use the Travel Office Locator to submit your request to the specific office that handles your travel. Also see our Travel Office Locator for your specific travel office telephone number, office hours and other useful information. For marketing/sales, advertising, vendor relations or any other inquiries ...
A: In order to cancel the hotel booking via myCWT web, follow these instructions: Go into "My Trips" and choose the trip you wish to cancel. Click on the hotel item, then on "More details" to open the card. Click on the bottom right on "Cancel reservation". You will be asked to check your cancellation policy before cancelling entirely.
SEE ALL SERVICES. CWTSatoTravel provides travel services for U.S military and civilian government agencies. Whether you're traveling for work, reporting for duty, heading home from along trip or tour, or you and your family are taking a well-earned vacation, we're here to make your journey as smooth as possible.
In case of an emergency, contact the 24/7 service center for your region or country. A call to the 24/7 service center may result in additional costs. Please verify with your travel manager if you are allowed to use this service. 24/7 emergency contact information Traveler regulations. COVID-19 information for travelers. Search for travel ...
Contact your Travel Management Company (TMC) for assistance. An official website of the United States government Here's how you know Official websites use .mil ... TMC EMAIL TMC WEBSITE; ARMY CONUS: CWTSATO: 63RD REGIONAL SUPPORT COMMAND (RSC) CA: USA: 703-682-0933: 800-828-8712: 866-554-2392: https://www.cwtsatotravel.com:
Indonesia: +62 21 2954 5635. Malaysia: +63 2 459 5832. Philippines: +63 2 8459 5831. Thailand: +44 (0) 203 353 0957. * A call to the 24-Hour Service Center may result in additional cost; please verify this with your travel manager. ** If you experience technical issues, please contact our technical support center.
Using myCWT as a Travel Arranger. Cancelling Trips. Itinerary details on myCWT app and web. Flight check-in via your mobile device. Sync your trip to your calendar. Flight notifications. Book your hotel with myCWT mobile (formerly CWT To Go)
For travel or duplicate invoice requests, use the Travel Office Locator to submit your request to the specific office that handles your travel. Also see our Travel Office Locator for your specific travel office telephone number, office hours and other useful information. For marketing/sales, advertising, vendor relations or any other inquiries ...
September 12, 2018 ·. Notice to Travelers: We have been experiencing very high call volume rates due to travel interrupted by Hurricane Florence. If you are planning to cancel your trip, please email [email protected] and include your CWTSatotravel invoice or flight details. We will be able to address your request as ...
How do I make travel Reservations? Full Service: Both TDY and PCS travel reservations should be made online here or for Alaska click here!.However, agent support can be reached 24x7 by calling CWTSato at 800-753-7286; El Sol (USCG Alaska) 844-977-1157 or collect 210-877-3302. International travelers (calling from outside the US) can only call CWTSato using a collect call to 210-877-3302.
The Department of Defense Travel Assistance Center (TAC) provides DoD-wide support for issues unresolved or unaddressed at the local level. ... You will receive an email to confirm your ticket has been received, as well as follow up emails any time the ticket is updated. 1-888-Help1Go. Reach the TAC by phone at 1-888-Help1Go (888-435-7146) at ...
Federal Travel Regulations (FTR) overview; U.S. Department of State - Passport services; U.S. Department of State - Travel warnings; Lodging and meals. FedRooms; Per diem - domestic maximum rates; Per diem - outside the continental United States; Meals and incidentals breakdown; Transportation. Government contract airfares - program office website
4 Travel FAQ's CWTSato Travel is only authorized to book/ticket to the destination on your Travel Orders at Government expense GSA City Pair Airline is mandated by the JTR and GSA. POV must be on the Travel Slip if traveling to the VPC location Electronic tickets will be issued 3 business days prior to departure IBA card must be turned ON by Unit and cardholder (Dual Activation) to issue
SATO Travel Group Authorization Process ... and cancellation policies. If you need to make airline travel arrangements for 10 or more members, contact Mr. Ron Ivester: [email protected] or 804-674-1199. ... Note: Once a bid/ award has been selected an email must be sent to
• Address and email information TIP: Before you can take any actions in E2, your profile must include address and email information. • Credit card information; airline, rail, and hotel charge card defaults • TMC profile ID NOTE: Refer to UG15 - Initial Logon and Profile Updates for more information, or contact your travel
If your original airline can't "protect/rebook" you on an alternate airline, you may, when experiencing a flight disruption and excessive TMC hold times, book directly with an alternate airline. (Be sure to keep a record of your original unused ticket number.) Make sure you request to be booked on a U.S. Government airfare, if available ...
If this is your first time accessing this new travel website, you will need to activate your account. ... "Email address" Forgot Username? "Password" Forgot Password? Log in. Don't have an account?Sign up. Forgot username or password? By logging in you agree to our ...
The below form is for inquiries about our corporate travel management offering. To reach out to CWT to learn more and also receive communications (email or phone) on our products and services, please complete the form below. You can unsubscribe at any point in the future from our mailing list using the 'unsubscribe' link on any of our emails.
For over 70 years, CWTSatoTravel has served as the nation's leading provider of travel management fulfillment services to federal government and military travelers. We issue more than 6.5 million transactions annually to U.S. military and government travelers and handle nearly $3 billion in annual sales. Our 700+ experienced travel counselors ...
The new refund processes have unfortunately introduced delays in the issuance of ticket refunds - the speed of which are in the hands of the individual airlines. As your TMC, we advise our travelers to continue to notify your agency's CWTSatoTravel office of any unused travel and request refunds via the normal process.
My travel provider is supported, but the confirmation email is being rejected. Why? Please make sure: • You forward the confirmation email as is. Do not alter it in any way. • The subject and content of the email are in its original format. • If your email program automatically adds the "FW" prefix in the subject line, it is okay.